yashsingh1/xdaforums huggingface dataset:
[Samsung Gear S] jtOttawa:
Just broke mine as well - clip on the charger. Samsung customer service started to ask questions as if they'd never heard of the problem (something I find unbelievable and exasperating), but after I stressed I was having none of it, that it is a known issue, they asked me to e-mail a photo of my receipt and two photos of the broken charger, and they would get back to me about a replacement. Will update when they do. I would add that the excuse that this is breakage is nonsense - it is breakage under normal use, that is, we are using the product as intended and it fails - even if that weren't covered under the warranty, it is in law - all products must reasonably hold up under the use for which they were designed (as opposed to, say, dropping your phone on concrete and breaking the screen). I must admit I'm concerned now about the receiving clips on the body of the watch failing as some others have experienced. What a shame; such a beautiful product otherwise.
[Samsung Gear S] xendula:
Did they say you'll have to send in the watch? My concern is being without it for close to 2 weeks :( I forgot to take my Gear S off the charger when I went on my run today, and it drove me nuts not having it with me this one time. I can't imagine 2 weeks... I've been wearing it every day since November.
[Samsung Gear S] jtOttawa:
No, just the photos by email - at least so far. They are supposed to call me once they have reviewed them. I'll update once they do.
[Samsung Gear S] jtOttawa:
Sure enough, they want me to mail the watch and charger in so they can 'verify that the damage is covered under warranty'. If after doing so, they deny my claim, I may be done with Samsung.
[Samsung Gear S] xendula:
:( Darn.
[Samsung Gear S] jbarm:
Non OEM chargers will not charge Gear S from zero charge

Wanted to give a warning about non-Samsung/OEM chargers and the Gear S.

I bought a refurb S that came with a non-OEM charger. Gear S had a charge and I recharged just fine with non-OEM charger for several months -- never letting S go to zero charge.

Last week I turned on GPS and went running without my phone. Battery drained pretty quickly afterwards and went to zero. Tried to recharge and just got a blank screen.

Tried rebooting watch by holding button down, different cables, two different non-OEM chargers, different base usb units and the S looked completely dead.

Called Samsung for a warranty return, they sent me a label.

On a whim, before sending to Samsung, stopped by Best Buy and tried out a S charger they had. Immediately started charging.

Charged up to 5%. Went home and non-OEM charger charges the thing.

Ordered an OEM charger from Samsung for $29.99 -- cheaper than ebay or Amazon.
[Samsung Gear S] QwikAg:
Exactly the same as mine. Samsung at Fault. Design flaw

Mine broke first time, Charger was replaced.

Second time, whole refund.

It Broke about 5 months apart both times. so I was not willing to accept another and then it break outside warranty.

Wish I could get another with a different charging dock.
[Samsung Gear S] jtOttawa:
Un-be-liev-able. After sending in the TWO photos of the broken charging cradle, and the photo of my receipt as requested, and then sending in both the watch and charging cradle as requested, Samsung sends me back the watch only, no cradle. Also, I note the summary of the complaint on the service form is incorrect, as it states 'battery life failure/drains battery' - where that came from I have no idea. Samsung Customer Service seems so breathtakingly inept it almost makes you wonder if it isn't deliberate...
[Samsung Gear S] xendula:
Wow, did they do anything to the watch, or just plopped it back in the package? Hope they won't say they sent you the cradle, and you have to prove they haven't.

I am still holding off on sending it in (broken cradle and corroding charging contacts), because I can't be for 2 weeks without mine.

Keep us posted.
[Samsung Gear S] jtOttawa:
Nothing - just sent it back. And I'm hoping the same - especially as, following a previous call, they sent me a new adapter (without even saying they were going to do so), but no cradle. Incompetent doesn't begin to describe them...
[Samsung Gear S] jtOttawa:
An update. After investigating with the Service Center, Samsung Customer Service informs me that they never received the cradle, 'sorry for the inconvenience'. Did not check with me, did not for one second wonder why, after providing photos of the broken cradle, receiving a shipping label, and sending the watch (at their insistence, even though I only wanted to send the cradle), I would somehow only send them the watch (which did not need service). Been a Samsung fan for a while, have to admit guys - I am seriously started to question as to whether this grief and incompetence is worth it - we are essentially buying products without warranty protection - worse still, in this instance, I no longer have the broken cradle with which to charge my watch! Contacted Samsung Customer Service - they are 'escalating my request' - again!
[Samsung Gear S] Tangopro:
Good look on that vitamin bottle tip! On my 2nd charger and same problem 2x.

So, how many blues you got left in that bottle anyway? ;^p
[Samsung Gear S] jtOttawa:
Another update. Samsung Customer Support emailed to say they would send a new cradle, and apologized (this time appropriately) for the inconvenience. So, at least now on the right track, but no less frustrating an experience, and made even more so by the knowledge the cradle will no doubt break again, and next time it will be out of warranty.
[Samsung Gear S] conmetal:
I've been super careful with my charger after reading this thread earlier this year. Now after owning a Gear S for 4 months my charger has broken. Thanks for the idea of using the prescription bottle in the interim. Guess I'll be ordering a replacement cradle sooner or later.
[Samsung Gear S] jtOttawa:
I was very careful as well - but it's simply unavoidable, as it is a design flaw - the plastic clips will inevitably fatigue and break. Samsung seems to be recognizing this, as I got a free replacement (but only after considerable hassle). Call Customer Service, and insist that it is a well-known problem and not due to any abuse of the product. Good luck!
[Samsung Gear S] Houndx:
Mine finally broke after several months. I'm just using a pair of white socks. Thought about trying to get a replacement but it's not going to be a long term solution anyway.
[Samsung Gear S] jtOttawa:
I would encourage anyone with a broken cradle within the warranty period to seek a replacement, despite the hassle, as Samsung owes you that at the very least. I would agree with you that Samsung also owes us a permanent solution, as this is clearly a design flaw, but that would take a class action lawsuit, no doubt...
[Samsung Gear S] mrchil:
Brilliant!

saved me some bucks!:D
[Samsung Gear S] Cperrry1:
The only way Samsung is gonna take ownership of this issue for it to made public. The thing is because they run Tizen not many sites actually pay the Gear watches much attention besides when they are released. I have already had 2 replacements, with some hassle. Im thinking of contacting Android Police to see if they will at least write something up on this issue.
[Samsung Gear S] TeldenW:
Let me know if Android Police want additional testimonials. My fiancé and I have broken 3 charge cradles between the two of us since April!
[Samsung Gear S] Cperrry1:
After posting here I did go to Android Police and submittied a tip. Had no piics but I did attach the links for here and another Gear S forum. My suggestion is yes, go to Android Police and submit your story. I have to say its sad that we even have to do this, and I agree, not buying Samsung would say im not happy with my wallet, but, sadly, Samsung makes the products I like. So if im not gonna leave Samsung, for now that is, im gonna do what I can to make them accountable for their products.
[Samsung Gear S] xendula:
I tried to tip off engadget and Android central if memory serves me well. They did not pick up on it, but maybe with the S2 around the corner, on a slow news day, they will.

I also posted about this and pasted links back to here and the AC forums on FB, but Samsung just said to call support.

Maybe if a few more people called them out on FB....

It's maddening that they are ignoring these issues. I know i am running out of time if I want a replacement within the 1 year warranty, but the thought of being without my Gear S for 2 weeks is crazy.

What am I supposed to use to track my runs during that time, my phone?!?
[Samsung Gear S] Cperrry1:
Lets just hope its a case of them having to do research before posting a story. Maybe reaching out to Samsung on the issue. What I did is purchased a spare charging cradle from Samsung, so when the original cradle cradle breaks I have a backup. I dont use the backup at all. The thing is everyone cant afford to buy a replacement, refuse to buy one, which i understand because you shouldnt have to. Samsung makes incredible devices, thats why I continue to buy their products. But they better watch out, there are a lot of companies that are trying to make a name for themselves, and giving the customers what they want. So as long as Samsung continues to get me closer to Tony Starks technology, I will stay with them. When they start to conform, then it will be time to go.
[Samsung Gear S] rocky272727:
worked

Thank you, best and easy solution. :cool:
[Samsung Gear S] lgadbois:
I repaired my cradle, and it stays on again. I used epoxy. I applied a layer of expoxy on the end of the broken top clip and let it dry. I did this three times. some of the epoxy filled the area below the end, but I scraped it out with the point of my pocket knife.

Samsung is negligent for the way they ignored this defect on the case mold, and have refused to replace the broken cradles. I bought a cheap cradle without a battery from Ebay, and it has worked without breaking for four months. It is poor customer service for them to require that the whole watch be returned for warranty on the cradle.
[Samsung Gear S] JezzeB:
Hey there, i got the gear s for about 3 weeks now and I read a lot about this breaking the cradle problem,so this concerns me.

I think I have a solution for this problem but I haven't got the change of testing it yet. I'm going to buy a cheap cradle and heat up the clips a little bit, than I'm going to bend them a little bit outwards so it isn't so tight anymore to take it off. This way it will be tight enough to hold the watch but easy enough to take it off.

Second option is, again on the cheap cradle,take off the clips, glue a peace of flexible magnet strip on the cradle. Mount the cradle on a stand, so you can lay the watch on it.

Than hopefully the magnet is strong enough to get trough to the battery of the watch and hold it in place. This way you have a charger that is not attached to the watch.

Please tell me what you think about these ideas.

Our maybe someone has tried this already.

I'm looking forward to hear what you think about this. ?
[Samsung Gear S] skyred5:
wow. didn't know there were other 'victims' of the cradle like me.

I was unlucky though. Dropped the cradle and the thing just had to break, on a carpet floor. Couldn't find the small little piece to glue it back. Decided to buy one from taobao. Fake as hell. there's no light indicator, nor does it have a battery.
[Samsung Gear S] DivineDeeva:
Wow! That's brilliant!

I actually found a fix of my own, too, but it's a bit tedious. I put the watch on the cradle, then tie a knee high around it. Lmbo!!! It works, though, and I don't even have to knot it!
[Samsung Gear S] twinteacher:
I have the same problem. I use clear tape to keep my cradle on.
[Samsung Gear S] juanito157:
My cradle also broke and after arguing with the salesperson at T-Mobile a new one is on the way... However its clearly going to break again
[Samsung Gear S] ampm325:
I Broke too many chargers, and had to walk away from this device.
[Samsung Gear S] rogerandgina:
The best thing to do is contact samsung to have them replace it. That's what i did and they replaced. Maybe we should start a class action against them... It's a known issue with them or see if they will replace it with the gear s2.

---------- Post added at 09:02 PM ---------- Previous post was at 08:57 PM ----------

I think they need the whole watch for "custom" fit is what they told me.
[Samsung Gear S] Gsaini:
I have the same exact problem keep breaking the plastic clip to attach the watch. This is the 3rd one I've been through and here in canada I deal with the Source they've messed up twice by sending me the wire not the charging dock. So annoying. The watch is awesome however the charging port design is the worst ever
[Samsung Gear S] eclipse05x:
I broke mine too! I knew about the problem so was very, VERY careful! But after 8months charging it everyday those plastic holders wear off...

Samsung! Whoever designed it should be fired!!! Or that person should bring me the new one as now to charge it I'm using socks... (don't as how...)

At least if this crade is piece of junk and poorly designed Samsung should sell it in WAY lower price...

It costs around €50 in Ireland but the fully working VW Polo (2005) can be bought for €100... - Just a stupid comparison :p
[Samsung Gear S] Kanon25:
I took mine to the Samsung shop I bought it at and demanded a replacement. The guy tried to make me buy a new one, I told him, no demanded to see the store manager, and made them send it to Samsung as a bad product, not fit for purpose. I received from them a replacement within a week. At no cost. Which is as it should be for a badly designed product - their fault, not the user.

The bottom line is there is NO way that Samsung can legally sustain a claim that that tiny, thin, flimsy piece of plastic can be snapped on and off everyday for the expected lifetime of the product - and that zero percent of those pieces of plastic will break during that toime. So dont take crap from them - demand your rights.

This charging clip is so bad, it would probably get you a "fail" if you submitted it in class as an industrial design student. So how Samsung could actually even THINK to put it in worldwide production, I dont know.

I notice in the new Gear S2 they have now wireless charging instead of the nonsense plastic clips they had on the Gear S. Which tells you everything you need to know about this product. In any case its their problem, I am not buying anything more from Samsung, they dont even support this Gear S anymore and it is still artificially crippled. The charging clip is just one more fiasco in a long list of failings in this product.
[Samsung Gear S] eclipse05x:
Well... I would do the same but I bought it online from different country that I'm living now.

And the other thing is that. I tried to use some super glue on it and it doesn't look nice anymore :/ I would rather say now I'm embarrassed :)
[Samsung Gear S] xendula:
There is no Samsung shop around here, but in the end, they lost a potential customer forever in me as well: even if the Samsung Gear S2 did not have an embedded sim and Tizen on it, I would not have bought it because of the disappointing way they dealt (or did not deal) with these badly designed cradles. I've had my Gear S since last November, and broke the original cradle, as well as two more since then... all in the same exact spot.

That Samsung continue to ignore this issue and won't try to rectify the situation tells me that they are not worth another thought.
[Samsung Gear S] Jehr0:
The cradle is a stupid and faulty design after having the watch here in Australia for a year now which I love, I have been through 3 charging cradles, Optus does not stock parts and a genuine Samsung cradle is $50AU+ the Galaxy Gear cradle was so much better and now with the gear S2 having wireless charge I don't see them fixing the problem.
[Samsung Gear S] James.Markham0757:
Best advice I have for everyone is to buy cheap chargers online. I bought two that fit my gear s perfectly from eBay for $12 back in June. I use one as my main charger. and i haven't even opened the other. I will when the first breaks. Which is why I bought two, and I'll replace the broken one at that time. I've only used the stock battery charger maybe three times tops for quick battery charging on the go. other than that it sits in my bag waiting to be used while my cheap one gets the daily wear and tear. The second cheap one is in a drawer close by waiting on it's day.
[Samsung Gear S] ttkyles:
+1 on that
[Samsung Gear S] James.Markham0757:
Yea man luckily I was able to check out these forums before I purchased my gearS and was ready. I got the new chargers shipped to my house by the 1st week I had the watch. Have rarely used the stock.
[Samsung Gear S] naimmkassim:
I just join d club!! Only use for 3 month..i glue it back..hope its ok..
[Samsung Gear S] naimmkassim:
3 days..so far so good..can use as usual..[emoji4]
[Samsung Gear S] majen:
Hi,

my cradle broke just before X-mas, phone up Samsung, we have to change this watch once or twice a day and this cradle has to come on and off lots of time, and you can’t expect this little plastic mount on top and bottom to hold up for this and said this it a faulty construction. Samsung then said, "yea i hear you, give me your address we will ship you a new one, 3 days bam.. brand new one.... :)
[Samsung Gear S] wolek76:
How about me joining your club guys?

Or shall I create another thread:

My charging cradle is OK but it broke the watch :eek:

See the photo attached.

I've had the watch for 13 months...
[Samsung Gear S] naimmkassim:
They should change the watch. Not the cradle.. lol
[Samsung Gear S] James.Markham0757:
Wow now that's crazy. A first I've seen
[Samsung Gear S] Kanon25:
That's correct. I did this a couple of months ago: clip broke, I made a warranty claim and a week later new charger.

Most interesting part - the clips on the replacement are not quite the same as the old one. They took the broken one when I made they warrantly claim, so I cant compare, but seems to me the clips on the replacement are slightly different angle and thicker. For sure it attaches a bit differently than the old one.

So Samsung obviously knows there is a problem - and that it is due to faulty design.
[Samsung Gear S] xendula:
Someone else had their watch break the same way. The picture is either in this super long thread or another one here. So, for what it's worth, you are not alone :(
[Samsung Gear S] ladydi102:
I, too, am amazed at the ways in which broken cradle users have managed to deal with the issue and everything used to hold the two together. I don't have enough posts as yet to chime in on the ponytail holder but that's what I'm currently using until I can get an OEM or t replaced somehow.

---------- Post added at 01:39 PM ---------- Previous post was at 12:55 PM ----------

Added note - just had a 3 way conversation with T-Mobile rep who then added a "Samsung" representative to the call. "Erika" basically said what you all have stated that it is not covered under manufacturer warranty and basically, you can "go buy a new one". WOOOOOOOOOOW! Then the T-Mobile rep stepped in and was in totally agreement with me that it SHOULD be as the watch is useless without the charger. I told Samsung rep it'd be the last Samsung product I would buy (9 devices later) as they do no stand buy their products in full. And she had the nerve to suggest the S2 as a solution?? HUH?? Pffftttt.... thankfully my T-Mobile rep clarified the differences and we bid her good dangon day.
[Samsung Gear S] rodrimaul:
Yesterday my childrens broken my 2 chargers that I bought, so, today I do same method with a hair elastic band to press charger with smartwatch...and it's works!.

Problem is when I'll go to sell it
[Samsung Gear S] James.Markham0757:
Well idk if it was bad JuJu for writing on this thread or not but as I had mentioned I purchased two cheap chargers from eBay/Amazon and was using one as my main charger and the other was sitting in my drawer waiting for it's time;...... well, that time is now. The 1st cheapo just broke on me. Had it since I bought the watch in June so not to bad considering it's not OEM. I'm thankful it wasn't but as seeing the thread here it easily could have been. Photo here:

SoaB. Gotta order another backup for the drawer now.
[Samsung Gear S] Renberg:
Have had five cradle changes, after the third one they sent me a whole new watch. Now the back of this new watch broke and they claim I did it.
[Samsung Gear S] xendula:
If you scroll up on this thread, does your damage look the same as in wolek's picture?

BTW, Samsung lost me as cutomer for life because of how they handled the broken charger issue. I upgraded from a Note and the Gear S to a Moto X Pure and an LG watch Urbane 2 LTE and am I so happy with the switch. I loved my Gear S for a year, but 4 chargers later, keeping it became ridiculous.
[Samsung Gear S] Renberg:
YES, it's exactly the same damage, made by the cradle.

I have loved my Samsung gadgets but won't be buying their products in the future. This watch seems to have caused a lot of people to change brands. Glad to hear that you are happy with your new things. That gives hope.
[Samsung Gear S] paparhino1:
I glued a velcro strap on the back of mine and it works fine
[Samsung Gear S] dashrink:
Nice thinking bro
[Samsung Gear S] highlordkram:
My watch itself just broke too, and it's a real pain to strap the charger and watch around a pill bottle and close it to get it to charge. I have some aftermarket wristbands and this technique won't even work for those, so I will have to try the velcro idea I had seen in this forum. Hopefully I can deal with this till the end of the year when a new one comes out. I love the size of the watch and don't want to trade to an s2 or one that is smaller though.
[Samsung Gear S] lgadbois:
Buy 5 Second Fix. Bead the broken lip. It may take two or three applications until the hook is big enough to latch.
[Samsung Gear S] G1NT0NN1C:
I think i have a quite good solution to fix a broken charger. I posted a little video:

https://m.youtube.com/watch?v=74-uZTY6Wc4

Enjoy.
[Samsung Gear S] gniosdb:
Life saver

You saved my life. :laugh: :victory:
[Samsung Gear S] Gear S User:
Battery has bad design

I saw reviews that the battery is a bad design. Plastic to plastic will prematurely break after attaching/detaching to charge at night.

I too broke the clip on my battery for the Gear S. After I purchased a NEW battery for the watch, that too broke shortly after.

I saw on a video that you can still attach the broken battery to the Gear S and secure it using a zip tie. Tighten the zip tie till the battery light comes on showing correct connection. When the battery is completely charged, simply "slip off" the zip tie. The zip tie is now at the predetermined measurement and can be easily attached to battery/Gear S when charge is needed. Wish I saw video before buying 2nd battery.
[Samsung Gear S] Rabidrat50:
Broken Gear S Charger cradle.

It happened to me as well and I’ve only had the watch 3 months I saw your vitamin bottle solution and as I couldn’t find a similar one I used a hand stress ball ( I keep a few handy as I use them on my wheelchair joystick) I closed the strap attached the cradle and put the hand stress ball in the middle. The charging light comes on and the watch charges normally. It’s such a beautiful watch with an unrivalled display but the charger cradle is absolutely terrible.
[Ascend Mate 7 Q&A, Help & Troubleshooting] blackinfinity:
is it possible ? it is only transparent in the home screen not when you open apps unfortunately, the reason is that the screen would appear much bigger if it was transparent always, all navigation buttons are still clearly visible even in transparent mode.
[Ascend Mate 7 Q&A, Help & Troubleshooting] alienware62:
the color could be adjusted with :

<color name="nav_background_opaque">#000000</color>

(com.android.systemui/theme.xml)

but I do not know if we can force to be transparant :confused:

if anyone has tested ?