[X 2014 General] rob342:
if you ship anything back to Motorola, you can hand it to a Fedex/kinko's employee to get a receipt with a tracking number. You'd be a fool not to do this. if i'd skipped that step i'd be screwed right now. Here's why:

i called motorola on the 2nd of january to ask if i could wait until my second replacement phone arrived (on the 3rd) to ship them both back at once. they said this would me fine and that i had nothing to worry about.

then i recieved this email on the 6th.

>>

Dear [removed by me],

Your malfunctioning phone still has not arrived at our Moto Care service center.Please use the pre-paid label that arrived with your replacement phone and ship back to us ASAP to avoid being charged for the replacement phone.This is the final reminder before you're charged the amount of the your security deposit + applicable taxes. If you're having trouble sendingyour phone, please contact us at (800) 734-5870 Monday- Friday from 7AM-10PM, Saturday- Sunday 9AM-6PM CT.

Serial Number: [removed by me]

Thank you,

Your Moto Care Team

Note: A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above.

<<

so i called, and in my case i had returned two phones, so i gave them two tracking numbers. the lady informed me that my phones were both received on the 5th and that the email was a mistake and i would not be charged.

-but then on the 11th, i received this:

>>

Dear [removed by me],

Hello. Since we did not receive your malfunctioning phone at our Moto Care service center within the allowable time period,You will see this charge on an upcoming credit card statement. Please do not attempt to return your malfunctioning phone at this time.If you have any questions please give us a call at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.

Serial Number: [removed by me]

Thank you,

Your Moto Care Team

A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided above

<<

there was no amount on the email, it just said i "will see this charge".

so angry, i called back to get an idiot that couldn't understand english, said "what" constantly and made me repeat everything to the point that the people around me could not stop laughing... so i hung up and called back. the second guy was much better. definately Indian, but that's fine as long as we can understand each other. he said Motorola had one of my two returned Moto x 2014's marked as a Moto G. He corrected that for me and then yesterday, the 12th, i received this email, twice:

>>

Dear [removed by me],

Good news! Your device has arrived safely and is in our hands. We hope you are enjoying your replacement device.

If you need any help or have questions, give us a call. We're standing by at 800-734-5870 Monday - Friday from 7AM-10PM, Saturday - Sunday 9AM-6PM CT.

Serial Number : [removed by me]

Motorola Tracking Number (RMA) : [removed by me]

Best Regards,

Your Moto Care Team

Note - A robot sent this, so please DO NOT REPLY. Instead, use the contact information provided.

<<

my credit card statement is a weird mix of motorola charges and refunds right now.

01/13/2015	MOTOROLA MOBILITY LLC	Merchandise	-$696.88

01/13/2015	MOTOROLA MOBILITY LLC	Merchandise	$136.56

01/13/2015	MOTOROLA MOBILITY LLC	Merchandise	$136.56

01/12/2015	MOTOROLA MOBILITY LLC	Merchandise	$546.25

^all those show as pending, and I'm still waiting to see how this plays out. something will change. the way that reads i've only been charged $121 total for the two replacements.

without that tracking number though, i'd be in a world of hurt since they mislabeled my returned phone as a moto G.

---------- Post added at 09:07 PM ---------- Previous post was at 08:54 PM ----------

you definitely should not give it another month. at a minimum you should contact your credit card company and at least discuss this with them so there is a record of your problem. personally if i were waiting for a refund that long i would have my credit card company get my money back. last time i had a similar issue, it was with a bum seller on amazon, and i was told to wait to file a dispute. i don't like waiting for idiots, so i called Chase and got my money back in about 5 minutes.