yashsingh1/xdaforums huggingface dataset:
[Moto G General] xRogerxC:
Do you realize how many different models of the Moto X and Moto G there are, and how many different carriers are involved? I think Moto is doing a damn great job getting Lollipop out to everyone!

---------- Post added at 20:30 ---------- Previous post was at 20:22 ----------

[MENTION=4776892]AgentChaos[/MENTION]. You are absolutely right! Everything Moto is putting out at this point is 5.0.2. I just finished soak for US Cellular Moto X 2nd Gen XT1093, and we started soak with 5.0.2. It would make absolutely no sense for Moto to start the XT1031 on 5.0, and you will be proven right soon enough!
[Moto G General] FabioSan:
Lol... Motorola have 2 Moto x and 2 moto g (variants not included). All this months to release 5.0.2 in poor countries, also in brasil (that have also xt1032) and zero for the rest of xt1032. Also they release without problems for Moto g 2014. Motorola fast updates? Sure, sure.
[Moto G General] tzzeri:
Wrong. They have the droid turbo and moto e. The turbo is 3 1/2 months old, so they need to update it, and the moto e, they promised the update.
[Moto G General] andogeek10:
Any other company, other than Google, providing updates to budget phones? Samsung till now has only updated it's flag ships. Be happy that you're getting an update to a newer version of android on a budget device.
[Moto G General] FabioSan:
Mmmh sure, but we all know how Samsung think. But it's a fail of Motorola "fast updates" but also not. Commercial strategy, of course. I remember you that Moto g 2014 have same hardware that 2013,except camera and screen. So, tell me now, if cyanogenmod and other teams ported lollipop with more feature then lollipop stock in 3 months, why this great Motorola is only going late? They have payed people that know how works. Really disappointed. I have the euphoria os stable, with a work of 1 week (using cyano sources to adapt euphoria).
[Moto G General] andogeek10:
It's not that simple. Motorola is focusing on squashing bugs which are surely going to be there. I'm sure that you would have noticed that while cyanogenmod (or other custom roms) released lollipop version faster, they had many bugs (which are still being fixed) while the stock update from Motorola had very few bugs (according to the threads which have been opened, but I never faced any of those). To the average consumer, fast updates don't matter. They just want an android device which works. I've asked many of my friends (who have a Moto G or X) and they don't even know that there is something known as Lollipop or Android 5.0.x. They don't even know that Motorola is going to update their device or that Motorola had promised that there would be an upgrade.

Also, if you'll look at the op,the latest statement is about the same issue. The person has said that it is not possible to accurately give a time frame for the update (by giving the example of HTC). But if compared to other OEMs (with the exception of Google),Motorola did provide a speedy update, in my opinion.

It is possible that some bug or the other may have caused a delay or they may have received the 5.1 source and are working on it.
[Moto G General] dc239:
So guys we should get lollipop update for our moto g 4G really really soon,because it's already rolling out in europe
[Moto G General] xRogerxC:
If you hate Motorola so much, why don't you buy a different phone? Maybe then you wouldn't whine so damn much!
[Moto G General] FabioSan:
If I could, I would take a OnePlus one. But the moto g is a great mid range, i am satisfied. It is the behavior of motorola, negative.
[Moto G General] panagiotis15:
Nice news......for 4g
[Moto G General] goldeneagle1972:
Because it's garbage he's making up that's why, plain and simple to answer your question
[Moto G General] xRogerxC:
Unless there is already a soak test in progress for the Moto G 4G, I wouldn't count on anything happening "soon". Soak test alone could burn up 3-4 weeks before an OTA will be released.
[Moto G General] tbenoit:
A soak test in progress for G 4G?? Source please?

---------- Post added at 11:09 AM ---------- Previous post was at 11:00 AM ----------

I contacted Motorola France this morning (via "Help") and I got the same answer. They don't know exactly when but the next week, we should have the first notifications for upgrade. We shall see..
[Moto G General] dc239:
Soak test for moto g 4g is in progress? I never heard about that,btw i dont think that moto g 4g needs soak test,because motorola released moto g 4g 2015 (which already comes with lollipop) and this phone contains same soc (msm8926) like the old moto g 4g.So the differencies are only camera,display and battery

I think that if some soak test existed,some users should receive it at least 2 weeks ago,because moto e (which is low end phone) already receiving official lollipop update
[Moto G General] AgentChaos:
Apparently you dont know how updates work, is it that hard for you to understand? Motorola would not use 5.0 source code when there is 5.0.2 available with multiple bug fixes. Apparently you think you are smarter and know better than Motorola. They would not go backwards for the source code.
[Moto G General] vlt96:
Sounds like bull**** to me, the update app from Motorola isn't even compatible with my xt1039... If it started rolling out in stages they would at least finish rolling out the Software Update app first.
[Moto G General] mervluk:
I'm sure Motorola are doing the best they can within the resources they have. But tweets cost (and mean) nothing. The company is a basket case, look at the accounts. And no-one in their right mind is going to throw good money after bad. So like beggars, I suppose we have to be grateful for whatever crumbs come our way, and whenever.
[Moto G General] panagiotis15:
Dont worry the update that you mentioned and is at the PLAY STORE is not necessary for the 1039 neither for 1040 versions .Very soon you will get the upgrade to your MOTO G.
[Moto G General] tbenoit:
Luciano Carvalho (a Motorola employee who works for the software part) fired me from his Google + because I had the misfortune to ask about the Moto G 4G

I specify: Just one question, my first, under a dedicated topic -Lollipop for the Moto series- and I was very polite. A very nice reply:good:

I think I was not the only one, but still..
[Moto G General] ReOmbra:
-OP UPDATE: 12/02

new official message about moto maxx and moto e..

http://xdaforums.com/showpost.php?p=58132693&postcount=1

Another confirmation that they are working hard on Lollipop..

And for sure Google don't help them.. releasing an android version each 3 weeks :D

Stay Tuned :good:
[Moto G General] xRogerxC:
[MENTION=5821762]tbenoit[/MENTION], [MENTION=5694375]dc239[/MENTION].I didn't say there is a soak test in progress for the 4G. I said UNLESS there is a soak test underway, which there is not that I know of.
[Moto G General] dc239:
K,sorry for misunderstanding,the truth about the update will come next week

EDIT: So the 4g don't need to update the motorola app from play store to get lollipop update
[Moto G General] mslaats:
Motorola Spain is writing on Twitter, update for Moto G Spain version will start coming week:
[MENTION=276290]motorola[/MENTION]es wrote:

“@carnotan Está planificado que el Moto G 1ª Gen comience a actualizarse a lo largo de la próxima semana, sentimos la espera :)”

Translation:

"@carnotan It is planned that the Moto G 1st Gen start adapted during next week, sorry the wait:)"
[Moto G General] Anon321:
So much whiny kids here... "Lollipop this, Lollipop that. Motorola this, Motorola that."

Little and ungrateful whiners, not understanding the gravity of the situation. They rather have bad optimized software, but as long they can run with the new kids on the block, everything is sunshine and rainbows...

God, seriously human stupidity sometimes....
[Moto G General] tzzeri:
And then when they do get the update, they whine about all the changes, calling them bugs (look at the thread for lp bugs/grieviences...)
[Moto G General] Radra:
Awesome news! But I have a question: I just bought the XT1040, can I flash LP from the XT1039?

Sent from my Moto G LTE
[Moto G General] talhask:
Any news about Lollipop for moto g (TESCO) ????
[Moto G General] tmacher:
Flash official GB retail 4.4.4 with adb. It has no differences and the GB will have update sooner (and for sure, the Tesco isn't). I done so with my Tesco moto g and I'm happy.
[Moto G General] Little_Tiger:
Tip/update

Update 2/13/2015:*Select users on O2 Germany can now download and install Android 5.0.2.

From Motorola forum.
[Moto G General] quizmaniac:
Tesco actually got the kitkat update before the retail version for some reason so i wouldnt bank on it.
[Moto G General] Little_Tiger:
BUMP,

it seems that Xt1032 its turn. (Soak test seems like)
[Moto G General] lifetimes:
Original Moto G to receive Lollipop in the coming weeks

I assume that's for the US/Global versions of the phone. I know I haven't received any update on my global version of the Moto G 1st gen.
[Moto G General] aj7400:
What About the indian moto g already running on 5.0.2??

When is the bug fixer coming?
[Moto G General] nirmalbalaji:
Ask Google about the Lollipop bug fixer (5.1).
[Moto G General] tzzeri:
Why? Google released, it's up to Motorola now
[Moto G General] k-kuchen:
Motorola germany just announced that the lollipop update for Moto G 2013 and 2014 will be released very soon. Although the update for XT1068 has been around now for a week or so :p
[Moto G General] salopes85:
where you see that info?
[Moto G General] epraes:
https://www.facebook.com/MotorolaGe...41825.522201814538302/768244466600701/?type=1

This is the source. They say it is imminent. In fact, the 2014 model is already being updated as we speak.
[Upgrading, Modifying and Unlocking] vlatko019:
I have Alcatel OT-995 and I'd like to flash some of HTC's roms

Is that posible to do?

If so, how?

If not, why?

If I posted in wrong place, I'm sorry, I tought here is the place

Thanks!

;)
[X 2014 General] samomamo:
Hi, I requested a refund for my Moto X and received a return label on the December 29, sent the phone by UPS and the received it on the December 30, it took until the January 9 for them just to process in the system so they can refund the money. I called customer service and they told me its going to take another 5-10 business days just to receive the refund. This is the worst customer service I have seen. Does anyone had good experience with them?
[X 2014 General] _MetalHead_:
Seems pretty standard for an online purchase to me. Keep in mind they are probably dealing with more than usual due to the holiday season. I buy crap online all the time and on the rare occasion I have to return something, 2 weeks is pretty much the standard time frame to get the credit but sometimes it takes a little longer. Nothing out of the ordinary here. Amazon would be the sole exception. They usually get refunds credited back in under a week.

I've dealt with Motorola's customer service on more than one occasion and have had nothing but positive experiences.
[X 2014 General] 903tex:
Yes that's why I tell people if YOU can try buying your products in stores with cash. That way any issue or you not liking the product you get will either get a swap right then and there and you can check it before you walk out the store or get your money back right then and there boom done deal...
[X 2014 General] hyperspacey:
5-10 business days is the standard time limit for a card transaction refund to get processed through the provider, IIRC. You could well get the refund in less time.
[X 2014 General] noobsquared:
You'll be very lucky if you do get it in 5-10 business days. When I ordered my first one, I got it for ATT by mistake and it took a month and a half to get my money back from Motorola. There are tons of stories on how bad their $$ department is. I just finally got mine from ATT and called it a day.
[X 2014 General] draco259:
Let me know how it goes for you! They received my Moto X December 15th and I still haven't been refunded. After talking to multiple people I have heard different stories. Someone said Moto Can't refund me since I didn't buy the phone from them (I did). Another said they refunded me already, supposedly before I even STARTED the process. Today a manager said that they already did everything on there end and it was Motorola credit who needs to refund me now, but after talking to them they said they haven't received the refund authorization from Motorola, and I should give it ANOTHER month...

I love Moto products, but I will never buy anything from the website again, its all local or Amazon for me now.
[X 2014 General] draco259:
I would, but it is through their credit service, so they don't seem to crazy about doing anything on their end. As of now I have not made any payments on it though, and informed them that I wont, since I haven't had the phone in my hand since the first week of December. They now admit that they have the phone, but still wont tell me anything about the status of the return.
[X 2014 General] Mes3:
I returned my Moto X last week. Never got an e-mail saying that received it (they did though, per FedEX tracking). Hopefully this **** doesn't take forever. I plan on calling Monday and seeing whats what. Too bad I used their CC to purchase it, but I imagine the bank the card is issued through could help it things get out of hand (well, hopefully).
[X 2014 General] 2015Ducatimulti:
might be in for ride, I returned my Moto X 2014 back in Nov. and they received it on Nov. 26th and it took until Jan 4th to get my refund, it was a total cluster F***:(
[X 2014 General] Mes3:
The lady on the phone when I did the RMA said it could take 3-4 weeks. I talked to an agent online and they said it was already processed. Buuuut no refund has been posted. So, who knows. Its hard to believe their CS is this terrible/slow.
[X 2014 General] T&C:
I think people can be passive in till it happens to them then let the flames post fly!

For me to be able to order a great phone, design it on Moto Maker, wait with excitement and in a week have a great phone and a pretty amazing customer experience!

But for me I was sent 2 phone instead of one so I had to return one and then I had a screen glass break a few weeks later and they made a new Moto X then I had to return the broken one. Both returns just as bad as the other.

What is frustrating is you dealing with a state of the art process on the design, build and buy process. But the return, customer support return process is a mess.

3rd party out of country call centers make the returns a train wreck, agents have zero common sense, lack the ability of problem solving and just have no real thought process.

When I get to other departments in US I am treated OK and follow up is good.

Motorola cant learn from Amazon! Had a return and Amazon had a UPS driver to my house next day with a return label ready, advance the credit before they even got the item back and follow up one they have the item.

Take care of your customers and the customers stay loyal to the brand.

That is why Amazon is Amazon.
[X 2014 General] JulesJam:
This is so true. I had to do an exchange of a device I purchased with a Cyber Monday code due to a leather back adhesive issue. First the Indian rep told me the return policy was 14 business days, which of course it is not. Then she insisted there was no way to do an exchange for the same price since the code had expired. I pointed out on their website they have the instructions for a secured exchange but she said it would not work because of the code.

So I asked for someone in the US and was transferred. Of course they could do the exchange at the Cyber Monday price.

Yeah, you have to ask to be transferred to the US reps.
[X 2014 General] gammite:
i did not know we could ask to be transferred. my god dealing with overseas reps is a nightmare.

if its not on the script that they read they do not know what to do.
[X 2014 General] JulesJam:
Ask if you can speak to someone in a higher level of customer care - they transfer you to the US.
[X 2014 General] rob342:
my 85th call to customer care just was answered by a white lady in wisconsin. she was very nice and easy to deal with.

but back to reality.. i can't even begin to explain how much i hate calling these people. now that i've finally been emailed that i'll be credited, it's for the wrong amount.

they say 3-5 days to get my money back, now 7 days later, they send me this:

>>

Hello Robert

Thank you for contact Motorola in regards to your refund for in the amount of 409.69 We apologize for any inconvenience this has caused.

Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.

Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.

<<

that WOULD be great, but they dont need to refund me $409. they owe me $546. not to mention that's 546 i just paid interest on because my credit card statement was issued on the 28th. and i've been arguing about this since december now.

i'm like the easiest going happy go lucky care free person you'll ever meet, unless you're like these mototards. next time i break a phone i'm buying a screen online and fixing it myself. i don't even care if it costs more than having them fix it. it'll be faster and far less effort than dealing with these people.

i would advise anyone with a broken screen to send their phone in and wait instead of doing the "advanced replacement option" -they suck. there's just too many people involved in too many different countries to make it a smooth and painless process.
[X 2014 General] JulesJam:
My experience was just the opposite of yours. I mailed back my Moto X 2014 with the messed up leather back on day 10 and by day 15 I received a credit.
[X 2014 General] rob342:
well I must admit, i'm a bit jealous. :p

i received this email today, and now i dont know if im getting the $406, or the $136, or hopefully both, as that's the amount they owe me. if they can't figure it out by friday i'm just calling capital one to get my money refunded. i LOVE the phone, but definitely not the customer service. i've wasted hours on a simple credit that was supposed to happen automatically.

>>

Hello Robert

Thank you for contact Motorola in regards to your refund for in the amount of 136.56 We apologize for any inconvenience this has caused.

Your case has been submitted to our financial department. As soon as we have a resolution we will contact you with a confirmation email.

Should you have any questions or need any further assistance, please reply to this email or call us at 800-734-5870 . If calling please mention your incident number.

Thank you for contacting Motorola and have a wonderful day!

Sincerely,

xxxxx

Order Administration Liaison

<<<<

-which was their response to my telling them that the refund amount they listed is wrong in my message below

>>>>

Customer By Email (Robert xxxxxxx) 01/31/2015 05:26 PM

Hello xxxx.

I’ve already been charged 136.56 twice, which is correct since I have returned two broken phones.

The other charge of $546.25 is what the refund amount should be. $546.25, not $409.69.

If you only refund the 409, that would mean I paid the 136.56 three times instead of twice.

I have included a screenshot of my capital one statement so you can see the three charges that have posted to my credit card account.

please let me know if you need any additional

information from me.

sincerely,

robert xxxxxxx

708.xxxxxxxx

==================== image File Attachment ====================

Capture2.JPG, 98249 bytes, Added to incident
[X 2014 General] rob342:
i took it up with my credit card company now. it's been over a month and a half trying to deal with motorola. my credit card company thanked me for my detailed record keeping and i got my refund instantly. i kinda feel like a **** because i REALLY LIKE motorola, but in the end it's my money they're playing games with. i'm nice, but im not a fool. i'm not going to pay interest on $546 two months in a row. they also refunded the $19 interest charge.

again this all started because they mistakingly marked my returned bamboo moto x as a moto g. ever since i been getting passed around from department to department.
[Galaxy Note 4 Q&A, Help & Troubleshooting] samitro:
Can I install a carrier free version of the same firmware without triggering KNOX? thanks
[Galaxy Note 4 Q&A, Help & Troubleshooting] chrisgall:
As fas as i know even an official rom flashed with odin will trip knox..but i don't know for sure!maybe someone else can help you more in this!
[Galaxy Note 4 Q&A, Help & Troubleshooting] jdomadia:
You should give more details about your phone & What firmware you want to flash, to get proper guidance from someone.
[Galaxy Note 4 Q&A, Help & Troubleshooting] samitro:
Thx, I would like to flash the same firmware version but without carrier modofications to get rid of the bloat and get faster updates in the future. Version I'm running now is ANK4 and device is N910F.
[Galaxy Note 4 Q&A, Help & Troubleshooting] jgfernog:
No problem! If you download a signed firmware on SamMobile, you can flash it via Odin and knox will still 0x0. I did it because here in Brazil, my SM-N910C came with a lot of carrier apps and bootanimation, so I flashed a stock no carrier and it is working fine.
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] ad78:
request for an RMA Tab Pro 12.2 due flickering issue.

my tab is knox tripped. i even erased everything, no OS installed. they received Jan 8 and they send it Jan 9. just got it now and it was loaded with US version :D

so, don't worry about knox tripped. good job Samsung!
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] Swizzy88:
You are very lucky. I was denied warranty on my S4 due to Knox.
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] sharpehenry:
I've requested few times for hardware issues even Knox being tripped, and they honored my warranty repair/replace. It seems like Knox trip doesn't really matter if its related faulty hardware.
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] k8108:
Headphone jack failed on my 10.1. Knox is tripped, but it was repaired, no charge.
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] theteckmtl:
for materiel they need to honor warranty ... but know is o security of data ... so i dont need
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] shayind4:
Was Knox reset 0x0? If so, is it possible to learn from the repair guys how they did it?
[Galaxy Tab Pro 12.2, 10.1, 8.4 General] subscope:
Yup lucky... They reject my s4 Knox tripped too. Now my tab stays Knox 0x0 ahah
[8525, TyTN, MDA Vario II, JasJam General] reddragon284:
I have a T-Mobile Vario II. Included was a wired headset with in-line volume slider and push-button.

At present holding the button down for a few seconds launches the pre-loaded voice speed dial software. However, I have installed Microsoft Voice Command 1.6 and want to change this button to launch the voice command software instead of the Cyberon software.

I've been digging through lots of forums including this one and found many references to using BlueTooth headsets but not the wired one. Lots of them refer to the reg key [HKLM\Software\OEM\VoiceCommand\] Path. The path value doesn't exist on my device, and creating it didn't make any difference.

Has anyone found a way of changing what this button does?
[Huawei MediaPad, T-Mobile SpringBoard] Whitsnak:
Hello everyone.

Sorry for my bad English, I'm Spanish.

Recently I upgraded to 4.4.2 EMUI KitKat 3.0, however I can not install Gapps with the ROM.

How could install?

I realized:

1) Rename unstall_apk.xml to unstall_apk.old and restart (without success).

2) I tried with ROM Manager (Recovery is in Chinese but guessed the menu '' install zip from '') but after a few seconds. . . . ''! '' in red (I gather it is a mistake).

3) I downloaded gapps 4.4. in XDA http://xdaforums.com/showthread.php?t=2397942 to reset manual recovery mode. (Without success).

I do not know what to do, really can install Gapps with ROM ?, I need to run ... Cerberus Cerberus will not work without Gapps in ROM.

Please help me.

A big hug to all of you :good:

*My fault: Title written 4.2.2 , I meant 4.4.2