yashsingh1/xdaforums huggingface dataset:
[Saygus V²] chrisingrassia:
Saygus is stringing customers along like I've never seen before. It's truly pathetic.....for both Saygus and its customers/followers.

I truly am just unable to grasp why a fully-paid preorder was taken in February. You all need to ask yourself that. To save $50 and get a couple free Chinese accessories that'll be $3 on eBay? Just stringing you along it seems.

What troubles me most is that companies like Saygus shouldn't be supported by consumers with the way they've treated their "customers" thus far. At some point, don't consumers have a spine and say, "hey, your business tactics thus far have been deplorable and disrespectful. Taking my business elsewhere."

I guess I just don't understand, from a consumer's POV, where this loyalty to the V2 comes from?
[Saygus V²] dkryder:
well, apple and google/motorola latest offerings had pretty much the same modus operandi. thing is they are known and have a good history of getting a decent product out the door.
[Saygus V²] Loragejt:
Simply imagine that I opened a ticket on Saturday because I hadn't a single email from saygus about shipping details and I did a live chat today and they told me to open another one regarding the same issue.i did it and they told me that my issue will be fixed right away.they added that maybe my email was accidentally deleted from their mailing list...
[Saygus V²] halkhali83:
Reading Today's comments makes me feel Saygus is a scam and I should not have trusted them from the beginning!
[Saygus V²] Boom515:
I'm hanging in there. At this point I want to meet the phone. With the 14 day return policy my 2 backup options will be there if I return it (and are both reasonably good deals now)
[Saygus V²] saantiago:
I've tried contacting Harmon and Qualcomm but have had no replies. If they confirm they're working with Saygus it would put all these fears to rest.
[Saygus V²] andreas5232:
Dear Saygus fans, followers and lurkers,

They haven't been bought by any other company, as far as I can tell.

It's just a redesign or new corporate identity as I would call it. Saygus is keeping it's and the device's name, there are just new logos for both. ;)

They have left out the US destinations on the shipping list, as they don't have decided yet, which parcel service they will be going with.

Anyway shipping costs for US will be less than 12 US$ and most probably between 8 US$ and 10US$.

The email including the individual costs for your exact order and details about the accessories will be sent out to you until Thursday, but keep in mind that it's Utah time. ;)

The first units will leave their warehouse and will be sent off to you by this Friday. Everything is still on schedule, even though the schedule is quite tight.

I would recommend you, to just sit back and watch... Reloading their website a dozen times every few minutes won't make them sending you your V² faster. :D

With best wishes,

Andreas
[Saygus V²] vertigo_2_20:
The majority of the people are sticking with them not due to loyalty, but due to the fact they are offering something (supposedly) great that nobody else comes close to. Honestly, this whole situation puts me in a difficult position, because OTOH, as I mentioned before, I'm very tempted to just cancel and move on for no other reason than their crap customer service, as CS is very important to me and I have a very low tolerance for companies that don't treat their customers well, but OTOH, I really want this phone. So it's tough. But I won't hesitate to cancel my order if this phone isn't 95% of what it's claimed to be. Had they been more responsive and caring toward their customers, I would be more willing to forgive certain things and to be patient as things get fixed. But because of their attitude toward us, if things aren't almost perfect from the start, I'll be moving on.
[Saygus V²] 008freak:
Geez, first units sent out Friday. I didn't have much expectation from a previous reply in which their cs said all units sent out on Friday (no way that would be true). But just sending out emails takes 4 days (still haven't received shipping email). I probably won't get v2 for months at that rate and me at ~11,000 order number. Hopefully whoever receives one early on can post a review quickly.
[Saygus V²] kevin6876:
Andreas with all due respect and thank you for your insight and information over the last few months. I must ask however, why is it Saygus can relay this info to you but not their paying customers?

A Simple, matter of fact email to the customers explaining what you have rescued them for now, several times, alleviates pages of angry patrons. You see my point?

I just see no rationale to this company's business ethic. Quite frankly it pisses peeps off! If I did this in my line of work I'd be without a job.
[Saygus V²] Jkteam:
The initial amount i got charged was too high, I told the chat support, they oppened a ticket, and 3 days and i had the money difference back
[Saygus V²] kenosis:
How many units will be in the first batch? any idea? I think, we need to wait until mid June.
[Saygus V²] andreas5232:
I'm absolutely with you, Kevin! :)

There is no doubt, that it would be the normal way to keep the customers informed about the actual process and upcoming issues.

I've been always telling them that it is very important to keep the people updated about the recent development. Obviously I didn't really reach them with this concern yet...

At least for me it seems, like they are just way too busy to find some time for posting the updates. Anyway I have to admit, that there is no excuse for this behaviour and it's definitely not what's called a great customer service.

For now it's out of my reach to fix this communication problem completely and the only way I can work around this, is by getting some details and information from the Saygus guys and relaying it to you.

I'm sorry, but I still don't have an exact answer on this yet.

Anyway you shouldn't take Samuel's answers too serious, since I'm not sure if his glass ball, from which he takes all his information, is still correctly working.... ;)
[Saygus V²] kenosis:
No choice. I have to wait until I get it in my Hand.
[Saygus V²] UnicornKaz:
Hmmm...

[MENTION=5122214]andreas5232[/MENTION]

at your page with the info at CeBIT 2015 ...

http://dev.erhard.cc/saygusV2/visit_cebit2015

question was asked about Camera's video recording quality and the replied was Saygus is using the "IMX230" sensor from Sony ..etc

It also provided a link for info on the new sensor ..etc

http://www.sony.net/SonyInfo/News/Press/201411/14-112E/

here's what I don't understand in terms of timeline ... The sensor press released said they will ship in April/2015 Shipment date (planned)

have they ? ... on time ??

Originally, our devices was supposed to ship in 6-8 weeks following the February pre-order date ?

Unless Sony were early... how the heck Saygus managed to have them "built" in our devices ?? or more importantly !!! How did they managed to have them in "THEIR" engineering devices in order to posted up examples...etc

Hmmm !

...Just curious ! :p
[Saygus V²] Zinguy:
I hope to own a V2

I cancelled my preorder several weeks ago and received a timely refund. I'm a skeptic and Saygus' continuous ineptitude made me wary. I decided that saving $50 (or even $150) wasn't worth the risk and uncertainty. I'm hoping they ship as planned and in a week or a month I can purchase the phone at full price after I read the glowing reviews from those who stuck it out.

Has anyone been able to find out anything about the SQGL?
[Saygus V²] chrisingrassia:
This comment is completely fabricated out of thin air with absolutely zero evidence to support it.

Believe me, I

get

it. I really do. I pre-ordered the phone immediately when pre-orders opened up. Instantly. I also was very intrigued with the potential phone, and personally admit I was captivated by the spec sheet and the CES video. I said, "cool, I can pre-order for March for the perfect phone for me." March came, delays showed up, then realized what was the point of a pre-order? That's really all I'm saying, is what's the point of the pre-order if (a) there's zero evidence the phone in fuly-functioning capacity actually exists, and (b) Saygus as a company has truly been abysmal in actually running a business. The communication efforts are atrocious, let alone petulent and immature and unprofessional. Seriously, Twitter is your interface to the public and your customers? I read tons of stuff on here and still would like the V2, but at this point truly what is the point of people having pre-ordered?

I just love the notion that people on here actually believe that Saygus, with all we've seen them do (or not do thus far), are holding the belief that they are going to send personalized, individual emails to customers about their shipping options??? Please.
[Saygus V²] alexanseris:
Please Mr. Andreas, could you explain how Saygus team is extremely busy that they can not update their twitter page, while their CEO had enough time to supply you with these huge details? . Do you know that along the last seven day, I tried to make a contact with Chad, Tim, and Chris every day until today the lady who picked up my call told me that ''All of them are in vacation right now, and you can send them emails". On the other hand, you live in Germany but still has this imaginary contact way with Saygus management.

Are you the same person who told us before that every thing is fine and on schedule, so you will get the V2 by mid of April?.

Please, get over it. Everyone here wants to know the truth, and not getting false hopes. Please, I ask you and your team who started to accept donations via PayPal, to more logical and less excited.

In two days, we are going to know the truth of this anigma.

Thank you sir for your efforts
[Saygus V²] Eagle1337:
Guys it's only a few more days.. if nothing happens on the 22nd, cancel the pre-order. I don't' see the point of lashing out at others.
[Saygus V²] Boom515:
Thank you
[Saygus V²] chrisingrassia:
I'd just like to emphasize that you certainly bring up some incredibly valid points. I won't expound much more than that, but I've certainly been skeptical for quite some time on this andreas character and his "magic red batman phone" to get in touch with Saygus.

I'm crossing my fingers for ya'll for 5/22.....I'll be anxious to see what comes of that day.
[Saygus V²] Zack.TheDark:
Probably because they don't want to address the public until they are 100% ready to go. Andreas has knowledge cause he presses them for that information.

The Saygus Team cannot be distracted. They working 24/7 to make this happen. Many people at Saygus office have multiple jobs. Addressing twitter when they are not ready, is not going to make anything better. They said it before- get a refund if you can't handle it.

Everything is on schedule. April was just a hope among believers that was not realistic. Everything is on schedule as long as May 22nd is met. Few days, we will know whether we should get violent. :D. You kinda shooting off a little early here.
[Saygus V²] pnsdhrn:
Thank you Andreas very much.It is a relief to see some constructive information in this thread.Would have been better if the new logo is published in their web/tweet site.
[Saygus V²] tipocool:
No, everything is not on schedule, far from it. An excerpt from a Saygus email dated March 16/15:

"Dear Saygus V² Customer,

blah, blah, blah.

First, we would like to address some of the recent developments that are exciting but that also have caused us to push back the date when we initially expected to begin shipping the V² super smartphone.

blah, blah, blah."
[Saygus V²] Zack.TheDark:
We will See.
[Saygus V²] kevin6876:
Care to elaborate?
[Saygus V²] tipocool:
Sure, I received an email from them on February 6. "Expected shipping is in the next 6-8 weeks. We will notify customers in March on an exact ship date." I received an email on March 16th to say shipping was delayed until May 22nd. Pretty cut and dry to me that there has been a delay. Whether or not some people expected a delay is irrelevant. To date Saygus has failed to deliver on any of their deadlines, even the simple ones like shipping updates. And I'm not holding out much hope that they will meet the next one.

I do, however, hope that half of their self-hype about how great they are at making phones is believable because if the phone ever makes it into our hands, we might just keep it.
[Saygus V²] billybob4:
So they contacted you in March (like they said they would) with an exact ship date. Seems to me like they did what they said they would.

I'm giving it till a week after the 22nd, as I'm in the UK and I know I stand FA chance of getting it in my mitts on the 22nd due to distance.
[Saygus V²] waterplanet:
It's pretty obvious that Saygus have made a conscious decision not to share the development status of the device to the public during the process, even if this has generated some frustration and anger among their customers. I don't know if this is out of the ordinary for a company or not. Maybe there are some valid reasons for this choice? Maybe it has something to do with partnership agreements or trade secrets. Maybe they are trying to avoid to much public attention before the re-branding and the updating of the web page? Hard to say.
[Saygus V²] Omegaclawe:
What makes the most sense to me is... these guys (Saygus) are pretty much all introverts. They came to do a job (make a phone) and don't really care to trawl through forums or the twitters to find things worth responding to. They don't really know how to handle people (i.e. customers) and have been kinda fumbling through the whole thing. They do, however, know a guy, who's pretty cool, but will not waste their time with too much baseless conjecture, trolling, etc. that they can easily talk to instead of sorting through the muck we create. A larger, more experienced company would have realized by now they need to actually hire people to do exactly that, but the core team is too focused on not screwing up to give us any real indication of whether or not they will.

That's the hope, anyway. The good news is, this isn't really patterned like a scam. The most successful scamsters are quite a bit more social and would do a better job of drawing people in.
[Saygus V²] Jkteam:
People are getting way too excited

First, back in Febuary they said 6-8 weeks for shipping details.

The preorder date was pused by a week, so the 6-8 weeks brings us to and of March. Let's say sending the infos etc another week or 2 so we are now in April for the phone.

After the 6-8 weeks we indeed received some infos....saying that it was delayed but still we have to admit we received somehting

Overtime, they did aknowlage that communication was not at his best but their goal is to build the phone first and then eventually get better at consum. service. At least they introducted that live chat thing. and yest many answers are not what you want to hear but that's ofter the case with those chats. I remember ordering parts for my car in january and they answers i was receive are stuff i was able to see myself on the site. same thing with samsung in march, it wasn't much better. But I think you can still have some concerns fixed with this chat.

Friday we recevied an email that we will get infos Monday. Monday, it was pretty much last second but we did receive the email. is it what we were expecting. Not for the vast majority of us, including me. But if we were desapointed it's our problem, because of the expectations we had.

For anyone who follows their twitter and the conversation here, they said , shipping Friday and still on time.

We also know it won't be all together at the same time since the begining so don't get frustrated if your's is not shipped Friday.

Is it a scam, ? no i don't think so. i even received a refund for some extra money that was charged to me. (and it all started with the chat support)

I think the main problem is that with that twitter account, people expect like tweets non stop and when nothing happens for a few days they are going crazy

Let's just wait until Thursday for the second email and for Friday to see if some people here or twitter have any sort of confirmation the shipping was done then we will see
[Saygus V²] dkryder:
except that the girl who answers the phone says they are "all" on vacation.
[Saygus V²] PXL42:
wait and see !
[Saygus V²] halkhali83:
A pretty good point. How much interest did they get? And why their team went to Las Vegas, Barcelona, and Hanover?

They spent lots of money on registration and travelling to these events.

---------- Post added at 05:45 PM ---------- Previous post was at 05:40 PM ----------

Another question, from 2009 and till now, what was Saygus business?

How they stayed alive along these years?

How they were able to pay salaries to their employees?

How many employees did they have at that time and how many do they currently have?

Lots of weird questions I don't have answers for them so far!
[Saygus V²] Zinguy:
0% interest rate

There really is no advantage to "the float" these days. Interest rates on money in a bank account or CD are so low that it doesn't even keep up with our ridiculously low rate of inflation
[Saygus V²] MikeyMike01:
Did you miss the fact that May 22nd is almost 10 weeks apart from March 16th? :eek:
[Saygus V²] tipocool:
No, it's more like 15 weeks since pre-orders closed. But I wouldn't want to bother you with facts.
[Saygus V²] Loragejt:
At least some of you received those mails.after 2 open tickets 2 live chats 5 posts on Twitter I am still waiting to find out why I was deleted from the mailing list and how.i told them to inform me if some crucial info from account is missing because the last thing I want is the deletion of my paid order.i thought to cancel the order but I cannot find an alternative impressive enough.
[Saygus V²] chrisingrassia:
^ valid points being made all around. I still just have to suggest to folks to cancel a pre-order, get your money back for now, and just see if the phone truly does make it to market. They've definitely strung ya'll along for quite some time, some of your guys' allegiance to Saygus is baffling. Like I said earlier, you can still completely buy the phone/product once it's available and still have intense Saygus interest without handing over any money at this specific point. (**I only make this suggestion because I work financial crimes investigations for a living, and the fully paid pre-order stinks to high heaven at this point. Want all ya'll to protect yourself while still wanting this product**)

Considering what is known, and not known, about the V2 still, I would be truly in shock if this product ships in 2 days. Shocked.
[Saygus V²] alpha-niner64:
C'mon, no need for that kind of attitude. We're all friends here.

I have to agree with this when it comes to financial factors. But if people are bothered by the fact that Saygus keeps our pre-order funds on no interest, then that is legitimate reason. Of course, we are getting that special pricing and packaging, so AFAIC, that's good enough interest for my investment. I can tolerate Saygus doing so since I still believe they are doing whatever they can with whatever resources they have(perk of being a start-up). But if it was a bigger company like Sony and the like doing this then I would be up in arms about the situation just as much since Sony has the resources.
[Saygus V²] dkryder:
saygus does not seem to be giving themselves enough time to begin shipping in earnest on friday. i doubt they will ship prior to the fees being confirmed paid. so it appears the only way they can ship is to begin with those who are confirmed to have paid and have confirmed a shipping address this week. [i think they asked on twitter for everyone to confirm the address] i find it rather strange that no notice of the need to confirm ship address was in the monday email. it is beginning to look like the one or two people that work there will simply be overloaded.
[Saygus V²] TonyStark R.I.P.:
Saw this posted on twitter Russ Sayers

Then found this

So it may appear that one of the Sayers are reachable:cool:
[Saygus V²] halkhali83:
You nailed it. Thank you for this great analyzing
[Saygus V²] kevin6876:
Poor business ethic overall. Their motivation is not customer satisfaction, it is either focus on just getting the product to us or pure greed. I certainly hope the former, but I think that may be a little naive. Their business tactic is clouded with much deception, that much is obvious, because they are willing to lie to us: their customers.

I find it difficult with what little time remains between now and Friday they've left themselves any time to issue shipping instructions, since they clearly missed the boat for that on Monday. I only see some scrupulous email on Friday trying to back their way out of any wrong doing, with some further lame excuse or ridiculous explanation of further shipping instructions that will buy them selves more time to actually fulfill the shipments.

They still need to time to collect and process everyone's shipping payments, VAT & shipping instructions. There's just no time left with only 48 hours to go?

More delay or a total ripoff is inevitable. It'll be interesting to see if they issue pertinent information tonight or fall on their sword. It's GO Time!
[Saygus V²] Boom515:
I'm 22xx, I was told that shipping emails go out individually, not a mass email. Also was all but told my phone will not ship Friday.

I think they are now just delaying telling most of us that our phones won't be shipped Friday.
[Saygus V²] halkhali83:
I had a chat with Jessica 24/7, she told the orders from the US will get the phone first. The order number will be taken into consideration only for the same country. Also, the new logo or brand and part of the secret will be revealed this Friday.
[Saygus V²] Jkteam:
I do agree with all you said it all make sense. I guess all this doesn't bug me. Like I did't care if or when I did receive on Monday. I juste checked Tuesday like afternoon. Anyway, good explanation of your point of you
[Saygus V²] TonyStark R.I.P.:
lol... Well I'm TonyStark, so I should be first... Oh and I can do this
[Saygus V²] Boom515:
Here was my conversation...
[Saygus V²] Soltkemecsei:
How about wannabe economists open a new thread to count the cents?

Excellent question. I can continue: Why is 2x2=4? Hmm.
[Saygus V²] halkhali83:
Your question was so direct ... I tried different ways, and my question was ''are you going to ship according to the order number?'' . Her answers were not clear first time, then she finally said ''it depends on the shipping destination, and we are planning to ship first in the US''
[Saygus V²] alexanseris:
I tried that before and asked same question at different time... They answered different answers. I don't know if they are afraid to declare any thing or they don't have solid information.
[Saygus V²] ryan49ryan:
I'll try and curb some of the negativity, hope Saygus follows through and I don't end up creating more negativity!

I asked Jessica in the 24/7 chat about shipping as we were getting close to Friday. She replied and told me that within a few hours they would be sending out individual emails with shipping details and then tracking numbers. She also said they will be spread out, some sooner and some later as they are individual.

Yes I know to take everything from the 24/7 chat with a grain of salt but once again, any news is better than nothing!
[Saygus V²] TheYoungLord:
Hopefully I actually manage to get this one. I haven't received any emails since the initial order went through.
[Saygus V²] hdtechk:
Did you check spam or junk mail not every email provider is going to let 10k emails slip through with out some thinking it's spam mail. And if you don't read it in 5 days it's auto delete.