yashsingh1/xdaforums huggingface dataset:
[Saygus V²] Boom515:
I don't disagree. I'm pretty sure the folks behind Samuel Rhodes avatar were given scripted answers to common questions but not really provided much more detail than us. Some might be more comfortable freelancing with their answers while others just stick with the "I don't know anymore than you" approach. I don't blame them at all. But at this point 24/7 chat is all but useless, they just don't have any answers to questions beyond "watch your email in the coming days." oh well
[Saygus V²] dkryder:
so if saygus had to do a change of manufacturer would not that mean that someone would have to pack up all the stuff to move to another site or do companies now lease a site and then the manufacturer sends in a team and in the event of changes it is just a matter of swapping out a team? also, i am thinking there is now a strong possibility that many if not all preorder phones will have issues. is that just the risk of preorder units?
[Saygus V²] Jkteam:
even if it su**s that we don't know yet anything about the delay it's been 1 week only since last email (including a 3 day weekend). we had some ''news'' on twitter saturday . I think we will receive some infos before the end on the week.

let's just hope it's going to be usefull not something like: we are primed and we are working hard''

can't wait for news from T Starks. hope they are good
[Saygus V²] t3chfan:
As other forum contributors have pointed out already, even for seasoned smartphone makers there is always the risk of the initial batches having defects that are rectified in future batches - almost always those early adopters who support the device immediately will end up with 'worse' devices than those who are late to the party. The Xperia Z1 Compact 'flash bleed' issue springs immediately to mind as an example that burnt me.

Given how late this phone will be, it is practically certain not to have gone through rigorous enough QA, and this does not bode well for the initial devices.
[Saygus V²] chrisingrassia:
THANK

you!! This exactly. Which is why I got tired of them showcasing this everytime in their videos. It ended becoming the

only

thing they publicized, even at the trade shows. Nothing else worked.
[Saygus V²] Cullenator:
Would you mind sharing how long you waited once you opened a ticket for a refund? I've been waiting almost a week at this point and haven't gotten any replies on the ticket at all.

"Seth Parker" told me in live chat that their usual refund response time was 10-15 days.
[Saygus V²] TonyStark R.I.P.:
Call Saygu directly, ask them.
[Saygus V²] Cullenator:
I might do that, but I can't find your post with their number. My xda searching skills aren't that great.
[Saygus V²] enzo ferraro:
Duration of Refund Request

I made the request to "Samuel Rhodes" on Sunday, May 17. He directed me to a link where I could fill out a request. On that link I included my number in the Saygus ordering queue, and the date of my payment to Saygus, Feb 3.

On Tuesday, the 19th, I received an email indicating the matter had been handed off to Saygus's credit card outfit. On checking my credit card account on Monday or Tuesday, I found that $549 had been credited to my account by my bank on Sunday, May 24. Front-to-back, the funds were back in my hands less than a week after my request was made.

Needless to add, I was pleasantly surprised.

Enzo
[Saygus V²] rugizmo:
+5
[Saygus V²] revwillie:
I preordered the g4 from tmobile today. Free 128gb card from tmo and free battery and charger from lg. Zero down, 25 bucks a month. WiFi calling and lolipop out of the box. If I had the v2 in my hands it would have been a difficult decision, but I don't so it wasn't. I love my gwatch R and the gpad 7 lte I've been playing with. I really wanted a v2 but I don't need the drama. I'll probably cancel my saygus preorder tonight.
[Saygus V²] Freaky Beanie:
4 day's after their last tweet that they are working harder to keep us informed...
[Saygus V²] redbaron1324:
Same boat. Over the past week I've created two refund tickets and corresponded through live chat, neither have resulted in a response from Saygus.
[Saygus V²] kevin6876:
I called today to request, or check on the status of my refund request ticket from last Wednesday, after they dropped the delay bomb. Anyhow, I spoke with Mindy or Mandy, she took my information and said the request is registered and will take 5 to 10 business days for the refund to show up. I'm on business day 4, so we'll see how the refund to my credit card goes.

As Stark suggested earlier, if your serious about your refund call.

Enjoy your wait all. Maybe I'll reconsider once this phone sheds the light of day.

Warm wishes. I'll post one more time when funds get returned.
[Saygus V²] chrisingrassia:
I got my refund less than a week after request (back in March). As far as I know, I haven't read a single comment anywhere in which someone has simply never received their refund or has their refund request outstanding for weeks and weeks (or months). So I say just open a refund ticket and just give it 10 days. Relax.

Constantly checking it or, even worse, asking the "live chat" person in Malaysia or Vietnam where your money is will be fruitless.

Even still, I just don't understand why someone would still hold a pre-order even after the first delay. Simply defies common sense.
[Saygus V²] PXL42:
[MENTION=990284]TonyStark[/MENTION] : Any news from Chad ?
[Saygus V²] dkryder:
as far as a bank/cc issuer would be concerned they would want something in writing with a date, a call does not do that. what does that is to go online and enter refund request in the subject field and in the body your request. then you get a message from saygus that they got your request for refund on that date. additionally before you do the ticket do a chat with the agent telling you to do the ticket. if there are any problems you have some hard copy for the bank.
[Saygus V²] TonyStark R.I.P.:
Not as of yet. I don't hold out much hpoe hope for a return call, though it is only 3:30pm for him atm:laugh:
[Saygus V²] tipocool:
Are you going to request a refund if Chad doesn't call? It's almost 6pm in Utah. Speaks volumes about the guy if he doesn't follow up with you like he said he would.
[Saygus V²] TonyStark R.I.P.:
I have already received my money on 2 of the 3 I had ordered (a couple weeks ago). It's now just on principal, that I get resolution on this. Kinda why I hadn't pushed the refund situation yesterday.

I've lost more in one night of poker (not that this is much different;))

I can hold on with the one I have left.
[Saygus V²] vertigo_2_20:
This is interesting, because they never gave me a link or had me fill anything out, and I still haven't received a refund, though it's been less than a week. I'm not too worried about it, but more amazed by the continual incompetence of their support.

Yup. It astonishes me how they believe continually admitting they know they're doing a poor job and promising to do better but never following through is helping their case.

Because the total lack of following through on anything or keeping in contact with their customers doesn't? At this point, I'd be extremely surprised if Chad did call Tony back. If he doesn't, he's just meeting our expectations of him that he's set for us over the past few months.
[Saygus V²] kevin6876:
One has to wonder if Saygus is reading any of this?
[Saygus V²] Freaky Beanie:
I doubt because they say that all of their time is required to make the phone. That's why they don't have time to tweet.
[Saygus V²] 52smitty:
So here's my experience for my refund. To be honest it was the only positive experience I have had since I plunked down my $ on Feb 3rd. After the latest delay ,I had enough. Requested a refund from Sammy boy. Directed me to the web site, signed into my account , created a ticket number. I received the full amount within 2 business days. Have no idea why it happened so quickly as I'm hearing 10-15 days is the norm. Hope it works in the same manner for those doing the same. Super disappointed that its come to this as the unit sounded pretty sweet.
[Saygus V²] Eagle1337:
Guess that pro twitter team is still going through QA.
[Saygus V²] waterplanet:
I see that they have updated their website with the new branding. I think it looks quite nice actually. Its a bit funny with the "ARE YOU READY?" text on the page. Given the circumstances It should rather be something like "YOU ARE READY! ARE WE?".
[Saygus V²] Windswept7:
Hahahahaa, ahh that made me laugh,

I have mixed feeling about the new branding, I'd agree that it looks quite nice, but i'm a big fan of astronomy and so I am a bit sad that they are going away from the 'spiral galaxy' look. I'm assuming that it has something to do with not standing on sammy's toes or getting onboard with the lollipop material design, both good reasons to change to the new branding.

I'm still holding out hope for now, but my patience is wearing thinner by the day..

I really do want this phone to eventuate..
[Saygus V²] Sam K:
I tweeted Saygus a link to this thread several days ago but of course that doesn't mean they actually read any of it.
[Saygus V²] TonyStark R.I.P.:
He did not. He/they are.
[Saygus V²] SyCoREAPER:
Site is laughable. The image of the phone on top of the organizer isn't even a real picture of the device, just a photoshop/CGI image of it.
[Saygus V²] JabbaMac:
So quiet. Everybody must be watching Google I/O.
[Saygus V²] TonyStark R.I.P.:
link? I'm mobile.
[Saygus V²] JabbaMac:
https://youtu.be/7V-fIGMDsmE

Its been on for an hour and a half already.
[Saygus V²] mklpickle:
I called Saygus today. Only said my phone number and that I would like a call back. Talked to 'Cindy'. She said she was short on info too, but that an email update would coming this week or next. Yeah, not much, but I did get a call back from someone! Here's to hoping....I guess.
[Saygus V²] Eagle1337:
whoo 2 weeks to get an update to say something :/
[Saygus V²] enzo ferraro:
Can somebody please advise how to set the clock time on this forum. I'm in Los Angeles, and can't figure out when any of these posts were made.

It's coming up on 12 noon just now on this part of the world. Thanks.
[Saygus V²] TonyStark R.I.P.:
:eek::eek:

Really?

Control panel>edit options {[eft side column]> scroll down to "DATE & TIME OPTIONS"
[Saygus V²] NexVision:
What a crock of SH** photo attached and they closed the ticket I had to repoen it to respond.

EDIT:: Just called and spoke to Mindy. For starters she was continually dialing numbers while on the phone I guess thats how she was taking notes as it appears to just forward the call to a cellphone somewhere. This company is just a complete failure and I do not expect the Vaporware to see the light of day at all.
[Saygus V²] Loragejt:
I am trying very hard not to cancel my preorder but the lack of communication on behalf of saygus doesn't help much.at least there should be an explanation.the only thing that keeps me calm is the lack of an alternative with all these features and that right now I own a galaxy note 4 but I am tired of its size and the touchwiz!o promised that I will give it to my wife and she can't wait to have it.:p
[Saygus V²] PXL42:
a hidden url !

Maybe new specs :p
[Saygus V²] mklpickle:
It's password protected.
[Saygus V²] PXL42:
Yes!

and url https://www.saygus.com/v'' redirects to the same page (with quotes included in url)
[Saygus V²] nightwo|f:
So does www.saygus.com/v it looks to be a URL auto-complete or similar on the server side (wordpress plugin I'm guessing). Goto "/v2" and it directs you to the public specs.
[Saygus V²] TheYoungLord:
I've just requested a refund due to lack of news. It appears I am the 100th person to use the subject line Refund so I would say at least 100 people refunded at this stage. The lack of communication got to me.
[Saygus V²] ryan49ryan:
There's a button in the top right, clicked it and got to this page https://www.saygus.com/dt_gallery/. It clearly shows each image and the url that it is linked to. The one of the old V² logo takes you to the page that was mentioned which asks for the password . Looks just like a generic image source gallery instead of new hidden specs unfortunately. I wish it was something new though!
[Saygus V²] Cullenator:
Thanks! I called them and they said refunds take between 5-10 days, and to call back if I didn't hear anything in another week. I can't complain, it was fair. :)
[Saygus V²] Purest:
You should flash CM12.1 on your note 4, my GF is running it and it's extremely fast, battery is insane too, I'm running it on my note 3, I love my phone all over again now.
[Saygus V²] halkhali83:
My call with Chris Baker

Yesterday afternoon, I called Saygus and my call was replied by a lady called Mindy. I asked her to speak with the CEO Mr. Chad Sayers. Actually, she told me that he is in his way and asked to take my number to call me back or to call after ten minuets. I called her back, then she put me on hold for 5 minuets. Later, Chris Baker took my call. In fact, he was so polite and respectful. He kept apologizing because of that delay and asked me to keep the faith in Saygus and wait for the awesomeness. I asked him that I placed many orders after being successful for persuading my friends and relatives to purchase this superphone, and I do really need a firm shipping date to let them know about it. He insistently repeated that they don't have any solid information about the shipping date at this point, and they don't want to promise us again to later face another delay and problem. I tried many times to know where they are at right now, but he did not specifically illustrate clear details. He also added "We are facing manufacturing problems right now. Some of of our units need repetition for the Quality Assurance process and some need to rebuild from scratch. However, YOU WILL WAIT FOR EXTRA WEEKS AND NOT MONTHS. Please, keep your patience alive and we do appreciate your cooperation with us".

Furthermore, I asked him to make an update to their Twitter or formal website or even supplying more information to their chat operators because lots of people who preorders V2 are disappointed, he replied "Unfortunately, we don't have any new information at this point. We have seen the huge waves of rage on Twitter, we feel that, but we can't promise you anything that we can't keep later. We also received lots of cancelling requests and we are trying to make everyone satisfied''. He politely asked me many times not to give up and let my friends know that they will get their superphone eventually.

The sad part for me when I asked him a semi-direct question "Mr. Chris, Do you think that I might have my V2 by this August". He replied "I'm not sure, and I can not promise you, but I hope you can". This means to me that he is even not sure about shipping the phone after three months; I'm also afraid that this company might not have enough money to refund me at that time if this project fails. In addition, the bank claim protection process will not be available for me in August.

I don't know what to do guys so far. Any recommendation ?
[Saygus V²] alexanseris:
Thank you very much for this information, but I can't wait for a long time. They do need to clarify their current position

I no longer wait after two weeks, many great well renown phones are coming like Moto X, G4, Lg Nexus, Huawei Nexus, and Note 5

These worth to wait over Saygus!
[Saygus V²] possibilis:
I prefer it to be sincere and hard over deceptive and sweet. I suffered the worst kind of life damage from polite people wearing suits and ties.
[Saygus V²] Courtoman:
Thats just a company playing its cards close so as not to screw us...AGAIN. Understandable
[Saygus V²] Omegaclawe:
LG G4 is available... and no word from Saygus. Yup. I'm cancelling.
[Saygus V²] phixeus:
To continue to not update the customers with a schedule, progress, status, etc. is screwing us, AGAIN. Mistakes, supplier problems, QA issues, etc. are all understandable, they happen and you've gotta do your best as a company to work around them. I understand and accept this. What they can control is how they communicate with their customers. The communication from this company is patchy and when it does come through, it is cryptic. Since the last Twitter with a promise of better communication, it has been 6 days. No schedule, no anticipated delivery date, no list of actions they are taking to remedy the situation, no update on the progress of the recovery plan.

Sh!t the only communication we can get from them is "Create a ticket for a refund", that should become their new logo. It would make a great banner across the Saygus website: "SAYGUS - ARE YOU READY? - THEN CREATE A TICKET FOR REFUND"

And everyone who I've read about on here who has talked about calling them, it always ends the same way with the company saying they are uncertain about things and don't know anything for sure at this point. That is bull, there is no way that this company should not have been able to figure things out by now.

They like to talk about how they have this immensely experienced staff that has built over 500 phones for fortune 500 companies. If they have so much experience, how come their overall behaviour as a company is so amateurish?
[Saygus V²] Ahg3r1:
I have joined the refund/cancel preorder club. Makes no sense to wait for the V2 IMHO. I rather buy a real phone for now and wait how the V2 turns out. I am really disappointed. I was holding out til now. Sad to see so many people disappointed. Wish you all the best.
[Saygus V²] NexVision:
What alot of people don't seem to grasp (mainly the nut grabbers who are dropping to there knees for this company for no reason). Is they do not have to lie they do not have to give a exact date but if they were open with the way the process was going I can say for sure there cancellations at this point would be 35-50% less then they currently are.

The fact they refuse to tell anyone anything just further validates the fact that this is most likely vaporware and will never see the light of day. Because why not relay information you have heres why because they have no information because there is nothing going on.. VAPORWARE V2. Who wants to bet they be back in 4 years with VAPORWARE V3.
[Saygus V²] enzo ferraro:
Speaker of the House, John Boehner

As John Boehner, Speaker of the US House of Representatives, has told us on several occasions, "If Wishes and buts were candy and nuts, every day would be Christmas."

I really wish it were otherwise, but it is clear that Chad is out in left field with a hockey stick.

Enzo
[Saygus V²] mklpickle:
Wondering what everyone's "I'm over it!" date is. I think mine is Friday June 5. Then it's off to real choices.
[Saygus V²] SyCoREAPER:
*sniff sniff* What's that smell? Ohh it's OPO junior.

If I were you guys I would cancel. This smells like OPO all over again, if not worse.
[Saygus V²] mklpickle:
Actually, I had a good experience with OPO. Was one of the first to get it, and pretty much used it for 6 months for free, since I sold it for what I paid for it. BTW - the OPO 2 coming soon too! :)
[Saygus V²] orangekid:
This is nothing like the OPO. The OPO had the exact same specs basically (.5" bigger screen) and it shipped about a year ago. The invite system was a bit taxing, but it was not THAT hard to get a device like this apparently won't ship out to anyone? This device still isn't shipping yet and it's already old hardware.. $599 price? Why would you not get a Nexus 6 or even a 1+1 with the same specs for half that price?
[Saygus V²] SyCoREAPER:
The situation of bad communication and probably bad/rushed device quality. Not specs.
[Saygus V²] orangekid:
This phone or the 1+1?

The device quality is top notch, I have used one for 6 months and I love it. Communication was good too, just the invite system left a lot to be desired.

This phone, the issue is specs NOW. Snapdragon 801, really? Coming out NOW for $600? That's insane.
[Saygus V²] TonyStark R.I.P.:
Your bacon... It's mesmerizing. Now i'm hungry!
[Saygus V²] Cullenator:
Hmm. He said you will only have to wait weeks, not months, but he can't guarantee that it will be ready before August, about 2 months from now? So you may have to wait over two months, but it will be more fun if you count them as weeks, I guess.

Funny how the promise evaporates into thin air when asked to be more specific. I'm truly sorry to see this happening, but Saygus is either lying or delusional.
[Saygus V²] dkryder:
i was over at saygus.com reading the terms and conditions and it seems that pre orders needed to be cancelled within 30 days and includes a stpulation that saygus can make exceptions to that, which they have, but saygus can also at anytime stop accepting cancellations of pre orders. also, they have changed the wording of the T&C's several times since feb 1,2015 so that it is no longer what it was at the time of the pre orders as it now reads, anyway i remember something about a big announcement on 6/15 having something to do with a fairly substantial change to the device and they are still not accepting orders. i'm thinking they may be low on money and might be trying to delay refunds hoping that the pre order people change their minds after the big announcment
[Saygus V²] Charlie Brown:
It's hilarious how all the nut swingers have now jumped ship.

Where's that nut who was in this thread preaching philosophy and how Saygus is practicing honest business? :p
[Saygus V²] sonwon:
Name calling should be unacceptable Mr. Stark.
[Saygus V²] phixeus:
I've always thought of them as apologists but I think I like your term much better. I've never heard so many people making so many excuses for a company to which they owe no loyalty. All of a sudden everyone was a business expert explaining away all of the logical reasons for the amateurism that has been displayed in attempting to bring this product to market.

I was told today that Saygus didn't know that the Twitter feed hadn't been updated in 6 days and were incensed about it. It is like these guys are asleep at the wheel. Maybe some people are willing to stick around and see what happens some aren't. Ok, fine, who am I to judge? But people making excuses for all of this bumbling by Saygus, why? To justify your risk in pre-ordering? To rationalize why you're still waiting? Anyone who wants to bail and get a refund is justified in my opinion.

May 1st: "Saygus Factory Team Update: Everything on schedule for May 22nd Shipping! Are YOU ready?!"

May 18th: "Saygus just picked up new branding! New logo and graphics... they look sweetest! Reveal in 10 days or less. Keep you posted."

May 20th: "It's the week of shipping!" "V Squared's in hand this Fri! We are pumped! There have been some issues, as usual, but it looks like they are resolved." "Shipping details will be ready today!"

May 22: "The V² is on the assembly line, but is delayed."

This would be a comedy if it wasn't so sad. From a customer perspective, there is no excuse so I wish that people would stop coming up with them.
[Saygus V²] redeyss:
And yet I visit this page couple times a day at least. Canceled almost two months ago. I want a phone with these specs and abilities and still nothing close. Saygus still holds the cards in many ways, so strange...
[Saygus V²] kevin6876:
Perhaps this is just a real difficult phone to technically make? Maybe that's why they've run into so many setbacks?
[Saygus V²] t3chfan:
For so many reasons, this!

I'm pretty much addicted to this forum and will have a V2 shaped hole in my life once this gets resolved one way or another...
[Saygus V²] Freaky Beanie:
3 new tweets yay haha
[Saygus V²] sonwon:
the drama is great! ;)
[Saygus V²] PXL42:
tweets in attachement
[Saygus V²] Freaky Beanie:
worthless if you ask me
[Saygus V²] kreoXDA:
" We're confident in their quality & competence" - can we say the same about Saygus? Unequivocal NO! Totally NOT confident in Saygus' quality and especially competence.
[Saygus V²] nvitone23:
Even if the manufacturing is delayed, we haven't even seen one damn video of everything working. I foresee a half-@$$ed product being shipped.
[Saygus V²] sonwon:
Where's the popcorn? ;)
[Saygus V²] NexVision:
I have seen children's lemonade stands with more competence.