yashsingh1/xdaforums huggingface dataset:
[Saygus V²] Oupss:
Hi everybody.

It seems they're doing some efforts recently to communicate.

I sent them a ticket week ago about the charge of the card and also the fact that I preordered before being able to create an account on their site. So my order was not linked with my account.

Here is their response.

Hi Quentin,

Thank you for contacting Saygus. We apologize for the delay in responding to your inquiry, we got a bit backlogged. There has been much excitement around the V² and we’ve been working around the clock to make sure to release the very best smartphone possible. We can hardly wait to begin shipping.

To answer your question:

Your order wasn’t attached to your email account. That happens when an order is placed without a pre-existing login. I was able to attach it to your email xxxxxxxxx@gmail.com

As for the charges:

Saygus did hold a “Be the first to Pre-Order” campaing which did not charge anything, but all it did was notify the customers about coming pre-order dates and promotions. The actual pre-order phase we’re currently in effectively buys you one of the first V² produced, and the special deals that come with the pre-order promotion.

Credit cards are always processed at the time the order is submitted, which allows the customer to see right away whether the payment went through.

The credit card information is processed securely through an encrypted web connection to a certified billing company. While the card is being processed, the Saygus “Check out” form “grey’s out” while waiting for payment confirmation. When done, a confirmation appears. This process usually takes 5 to 15 seconds. Note that, not at any point does payment information become visible or available to Saygus personnel. It is all fully confidential.

In the event that a refund is processed, a Saygus Administrative Agent will be able to see a “Refund” statement on your order page. A refund can only be applied to the same card used for the original purchase, and may take 5 to 10 business days before it appears on the bank/credit account.

In case you do want a refund, we require only the order number to cancel. If not we can find it by your provided email and a description. Just submit a support ticket like this one.

I hope that helps.

If you have more questions, or would like further support, please visit our “Support” page. You may also reopen this support ticket, or create a new one. Either way, we’ll be glad to help.

Thank you,

The Saygus Team
[Saygus V²] andreas5232:
Sorry guys for destroying your dreams about USB 3.1 Type C, but the recent tweets from Saygus speek another language...

https://twitter.com/Saygus/status/576230999622713345

https://twitter.com/Saygus/status/576231136428310530

About Android 5.0 Lollipop:

https://twitter.com/Saygus/status/576226207601065985

And regarding the update on shipping info, we are waiting for:

https://twitter.com/Saygus/status/576225043560050688

That was my daily Twitter newsflash, have a nice friday everyone! :)
[Saygus V²] limpopo:
Wow, so Saygus is downgrading specs? Actually, I can see it's a tough decision. Probably it was just a tiny bit too early for Type C, and even Samsung has been backing off from USB 3.0.

They really need to get this phone out of the gate because they are going up against S6, M9 and will soon have G4 and maybe Z4 to contend with.
[Saygus V²] possibilis:
REALLY Saygus!? Downgrading specs AFTER you took money?!? Quite pissed now!
[Saygus V²] andreas5232:
Oh come on! For me the "micro-USB 2.0/3.0" in the specs reads as a big OR and I didn't expect to get both.

How would it be about waiting how the device performs in real life in the end and stop digging in the spec sheet before it's even completely confirmed?
[Saygus V²] Oupss:
I use USB 3.0 every time and don't see, as it's retro compatible with USB 2, which are the problems they could face putting it into V2.

Anyone has an idea? Which are the stability problems?
[Saygus V²] post_break:
Usb 3 is an ugly beast of a connector. I probably won't be plugging the phone in ever. V3 will probably see usb C.
[Saygus V²] jameswxt:
I second that andreas... Let's wait for the device to get on our hands and see how it perform. I am already appreciative of how hardworking these guys at Saygus is doing. They work hard to produce a superphone. Its okay Andreas.. We will keep our encouragement for Team Saygus!

Some people are forever complaining. They should go behind the scene and see how hard people have work the superphone for us.

I do not really kick a fuss over what is for me because I believed in you Saygus. I believed you have considered every possible means to put in the best for the Saygus V-Squared.

For me its about giving feedback, not complaining about why this why that why not this and that....

Thank you Saygus for making this superphone for the community. I appreciate the time your team took to make this phone.

I hope it will be a success and I believe it will be, sooner than you think.
[Saygus V²] possibilis:
First complain posted here. None made so far. Having empathy for delays, crude tweets... (my tweets and Saygus's answers probably most quoted here because they munched out decent amount of data). Just concerning mathematics: how much time it takes to load 400Gb with USB 2.0? How much does it take to load the same amount with USB 3.0? Serious step back. Math says. Business perspective: first charging and THEN downgrading?! Do not appreciate at all.
[Saygus V²] prasathvishnu:
I want to buy this phone and I am certain about that. And, I am okay to wait for a month or two to get my hands on it.

Seeing the conversation, with no known timeline, I am worried about locking my money for an unknown amount of time. $600 is not a small amount for me at least. :)
[Saygus V²] guent_peer:
Just my 2 cents: I don't care about USB 3.0, in particular as long as there is (actually are) a micro SD card which I can fill with whatsoever without needing the phone to do that...
[Saygus V²] letinsh:
This is the only thing that concerns me:

Team Saygus ‏@Saygus

[MENTION=5843944]Thaco[/MENTION]loradoKidd Sprint capable, but must be approved by Sprint first to be activated on their network. Expect it to be a few months out.

0 replies 0 retweets 0 favorites

8:49 PM - 12 Mar 2015
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I'm on Verizon so we're in the same boat, I imagine. My guess is that they can't begin the validation process until they have a releasable phone....poopie.
[Saygus V²] Charlie Brown:
It's not a downgrade.

They never said they are going with USB 3.0 .....period. Get your facts straight.

If you're going to reply at least reply with facts and honesty. And not buy typing in caps "RALLY" ... rally is a call for assembly. And does not sound like "really".

They stated a long time ago they are either using USB 3 or USB 2. Even the new S6 uses USB 2.0.

Your tweets are reminiscent of a spoiled 14 year old brat.

Math doesn't say....it calculates. And if you want to make up your own facts then that is quantum physics.

No wonder the people at Saygus are tired of your childish rants........ That's what logic says.

Who cares about USB 2.0..... no Lollipop is worse news IMO.
[Saygus V²] hella356:
I find the "USB 2, which has many USB 3 features" confusing. Is there some way to have USB3-only features in USB2? Or is this a misleading statement? It seems the same as having a USB 1.0 connector and claiming it's got USB2 or even USB3 features. Yes, they've both got a connector, pass data, etc. This sounds like more or less a lie. Maybe I should sell my old AMD Athlon motherboard with DDR1 RAM and claim it has DDR4 features? Unless they have found some way to actually go beyond the USB2 spec, while using the same connector, this is very poor form for Saygus at best, blatant false advertising at worst. If they have found a way to do this, they need to be forthcoming about what this USB2+ can do differently from plain old USB2.

That all being said, I have no problem with the idea that USB 3.1 is not ready for prime time in a smartphone, and lacking USB3 would not be a deal killer to me. An annoyance, considering they clearly, in black and white, have the word 3.0 listed in their specs, but wouldn't be the determining factor about whether to buy it.
[Saygus V²] Oupss:
Indeed, I asked Saygus on Twitter which USB3 features can they support with an USB 2 dock. I come back when they clarified it with techies.

Anyway, truth is that I fill my micro SD card all the time directly with my computer. Appears far easier and faster than from the phone.

But the USB3 indicated on their site is confusing.

Hope more that the news about shipping come by the end of the week. Since they have no more Show to prepare, they communicate better, IMO.
[Saygus V²] Zack.TheDark:
I seriously doubt I'm going to be using the USB at all for file transfer. What could I possibly need to do with the ~4gig extra transfer speed (2.0 vs 3.0)? The only type of file I can possibly think of to transfer back and forth are the massive photos and videos the phone can take. Every computer I have has an SD card slot where I can just modify the photo on the storage itself. Another thing is to just set the phone up on cloud storage and passively send photos to a virtual drive or over wifi to a computer. But I'm not a photographer, nor do I take many selfies so the 21mp camera is just a nice feature to me that will get used seldom.
[Saygus V²] chrisingrassia:
Calm down a bit, seriously. Tone down the vitriol. This site seriously never fails to bring out the worst in people's attitudes. I just don't understand why people are so mean to one another.

People have every right to be frustrated and agitated with some of this that's going on. And Saygus isn't exactly forthcoming about much.

If Chad tweeted that they debated a long time between 2.0/3.0, then there's reason for people to get frustrated when it's advertised 3.0 in the tech specs but clearly Saygus had chosen otherwise. It's false advertising really.

Doesn't USB3.0 affect the rate of charging, too? Or would that be irrelevant since it's Qi?
[Saygus V²] kevin6876:
^^admittedly so, I agree with your perspective. USB 2.0 vs. 3.0, not a big deal. Certainly not a deal breaker.

To step back from Saygus' communication protocol from the beginning, it really has been quite poor. They approached the project PR well in January with the release of their website, but since the end of the pre-order sale at the beginning of February, they've been tending to customer relations poorly. They go on these rants on Twitter and it looks like a 14 year old is typing them on a whim.

Is this how they want the face of their company to be remembered upon launching their debut device? If it was my company, I sure wouldn't.

Their communication skills fall far from their technical aggressiveness to corner a niche in the cell phone market. Their communication skills with the end user, the customer and I would hope any perspective large scale investor fall short of how a company should be representing/marketing their product. It seems to me like they have a bunch of engineers/code writers working there that have no grasp on how to deal with the public, the buyer,, the end user and future investments....that much is clear on viewing the website, their Twitter posts and many of their email responses which have been posted on this forum as copies. They are ill equipped to deal with the repercussions of trying to market a product that they are trying to sell. They have, thus far, clearly not been prepared to deal with customer relations to the level they are receiving questions, complaints and queries. PR & cust. services are small investment to make, but if they want their sales to continue at this point, IMO, it is a necessary investment as a company to do now. I have to believe when other small phone companies came online, they have to had handled customer service in a more efficient manner?

I haven't complained and still continue to not complain, but their PR perspective and customer relations interactions are flat. They don't work on that, I don't think they're going to sell many phones in the future, past this initial pre-order phase.

I'll hang tight until mid-April. I hear nothing at that point on a shipment date or if they haven't released any further technical reviews by then, I'm pulling out! $550 is a good deal for what is being purchased, I don't need a replacement phone immediately and I can patiently wait. I'm gunning for them, I wouldn't have pre-purchased had I not. :D
[Saygus V²] chrisingrassia:
[MENTION=4781728]Kevin[/MENTION] - agreed. The communication skills have been atrocious, at best. The effort they put towards communicating with their customers right now tells me a lot about how they intend to support the phone once/if we get it, potential updates, etc.

I will also be patient until April. After that, will give my money to someone else. It's too bad, really, had high hopes for it.
[Saygus V²] hella356:
I'm looking at about June to upgrade, so hopefully they'll have everything worked out by then. At this point, my money is theirs to lose, but I do want to see what else (G4/Z4, etc.) comes out in the next few months.

If they have some enhanced form of USB 2.0, they should spell out what it does. Showing micro-USB 2.0/3.0 in the specs makes zero sense. It's one or the other, not "maybe, we haven't made up our minds yet". By the same token, they could have on their site: 3GB/8GB RAM, Dual/Quadruple MicroSDXC Slots, 2.5Ghz/5.0Ghz Quad Core/Octo Core Qualcomm Snapdragon, Weight Approx. 5 or 2 ounces.

Again, USB2 won't stop me from buying the V2, but they really need to tighten up their marketing/communication.
[Saygus V²] OkayThereBud:
"micro-USB 2.0/3.0 – Device, Host, OTG and MHL (HDMI)"

What that states to me is that it was going to be backwards compatible with 2.0 not them making a decision of what one to go with... :eek::eek:
[Saygus V²] hella356:
Exactly what I thought initially. I've never seen any other manufacturer add the word 3.0 to a strictly 2.0 device. At best, this appears to mean "you can plug a USB 2.0 cable from the V2 into a USB 3.0 plug on your computer and it will function (albeit, at 2.0 functionality)". Duh! I don't think anyone would be worried about that, let alone the more technical-minded users the device is aimed at. It sounds like selling a feature of a device but with wiggle room to not offer the feature.

I don't want to slag too hard on Saygus about this point, but do they really think if Samsung or Apple used this wording that they wouldn't be called out on it? USB 3.0 or not, the V2 will probably be my next phone, but this really smacks of bait & switch. What other stated specs are they going to change their minds about?
[Saygus V²] frigidazzi:
I could care less about usb 3.0. However, I did get the impression that it was going to come with it.
[Saygus V²] hella356:
I'd prefer 3.0, especially considering it's listed on their website, but (as long as it's not USB 1.0!) the USB spec won't carry nearly as much weight as the other features in my purchasing decision. It's not like there's a lot of phones with 3.0, although the possibility of faster charging via 3.0 looks promising, and would be a bit more important to me than transfer speeds. If they've somehow figured out a way to get more out of 2.0 than anyone else has, that's really cool, but they need to change their website specs to reflect this. Until then, I can only look at it as outright lying about their product, which is not very confidence inspiring.
[Saygus V²] Charlie Brown:
I am stating what Saygus has posted about USB. They never said they will be using USB 3.0.

It's not a forum that brings out a "response". Or as per to your assumption the "worst " in people's attitudes.

It's the false claims and presumptuous posts that some people leave.

A tiny company that's trying to do something most if not all android aficionados have been waiting for will not benefit from false claims such as "RALLY?! Take money first then DOWNGRADE?!"

It's simple etiquette really. Not the forum that brings out people's "attitudes".

Cheers.
[Saygus V²] hella356:
I agree about not wanting to overly slam Saygus, and I most definitely want them to succeed and unless another company shocks me with something better, I plan on buying the V2. However, I don't see how clearly posting "micro-USB 2.0/3.0" on their company site equates to "we never said it would be 3.0". It calls into question every single spec on the page. If it's released with 2GB RAM, could they say "we never said it would be 3GB"? 3.0 is in black and white for all to see. Had they added words to the effect of "minimum USB 2.0, could become USB 3.0 by release", there would be no issue about it. As it stands, there's no other way to reasonably look at this as being anything but a 3.0 device, even though their own prototype photos contradict this.

This is marketing 101, which they have to comprehend. While I agree that there's no need to be nasty to them on their Twitter page, it's important for the success of the company to tighten things up regarding posted specs. This sort of thing could stop them in their tracks.
[Saygus V²] frigidazzi:
After playing with 5.1 on the nexus 5 and still having memory leak issues I hope the change they make is 4gm ram.

Although I'm still skeptical that they could change any hardware at this point unless they are still a long ways out.
[Saygus V²] possibilis:
Because typo is what gives you etiquette or makes you 14 years old... This page can rEally bring out some nice deduction. :) Data transfer speed must be considered relevant when top spec of your new device is storage. And I think it is important. Because I plan to use such a device for more than a year. Don't get me wrong, I want them to succeed as well. I want it badly. But they need a proper feedback as well. That might come handy for their product. Imagine if some similar misinterpretation happens with battery capacity or RAM?
[Saygus V²] Charlie Brown:
^ Stop exaggerating my post.

I never stated data transfer speeds are not important.

But when people make false statements and accusations it has a negative impact on the development of this device. And causes confusion.

But it seems when people's egos get hurt they can't help but to try and make something out of nothing.

No one insulted you. But then again you must have a low reading comprehension. Reading is fundamental.

Again
[Saygus V²] possibilis:
I agree
[Saygus V²] 52smitty:
Hi there. I noticed you have an order number.....where did you see this on your email receipt?.I preordered on Feb 2nd but didn't recall seeing a queue number ?.

Appreciate your insight

Cheers

Jeff
[Saygus V²] frigidazzi:
Right here. Can't miss it :P.
[Saygus V²] kenosis:
My number is #2176
[Saygus V²] MoveAlong77:
Put in a ticket for a refund request on March 5th. On March 11th, after absolutely no response, I replied to my existing ticket stating that I was giving them until the end of business hours on today, March 13th, to issue my refund. I told them that if this did not occur, I would have Discover Card proceed with a charge back. Well, what do you know? They responded this afternoon saying that they have initiated the refund process. It's sad that they only communicated after threat of a charge back. It's unacceptable that I as the customer should have to go to this trouble. What I can say at this point is that I am totally comfortable not doing business with these clowns!

So, after I decided to go the refund route, I bought a USA TMO Note 4, WOW!, super nice device. SD card slot, removable battery, Qi charging. Those are my must have's. Currently running stock, rooted, Nova, and Xposed. Might try CM12 later. Anyway, I feel sorry for anyone really holding out that the v2 will ship. They've shown nothing but incompetence on so many levels. My prediction: Saygus will "delay" the v2 so that they can do some "upgrades" because "we want it to be the most awesomest super duper duper phone, like EVER!!!" and "we just need our true believers to hang in there another 5 or 6 months, we promise it will ROCK!!!, oh yeah we just need to hang on to your money because we already spent it". And then they'll decide to just wait for the v3, and so on, and so on....
[Saygus V²] hella356:
Until Saygus clarifies what they mean by "We never said it was a USB 3. It reads USB 3/2. In our view, that means it supports the best of both", I can't consider the tweet by possibilis to be a truly false accusation. No, they didn't say 3.0, then later change their site to say 2.0, but this is still really sneaky business. It's like emailing your girlfriend: I'm getting you a new car/diamond ring/cookie, then giving her an Oreo and claiming you never said you were giving her new car and a diamond ring and that, in your view, an Oreo supports the best of all three. See how far that gets you. At this point, I can only view it as Saygus blatantly lying about a feature, while attempting to wiggle out of it via a silly word trick. This is utterly juvenile unless they can back up their claims. It makes me now doubt their "Sunlight Viewable Screen" and "50% Improved Battery Life" claims, as well. "Well, we never said you could READ the screen in sunlight, just that you could see the screen itself." "Well, it has 50% longer life than a AAA battery."

The only thing that is "best" about 2.0 is the smaller connector, no? Isn't the "best" of 3.0 increased power and data rates? Both of which are impossible (AFAIK) via a 2.0 connector. And you can always use a 2.0 cable with a 3.0 device, worked just fine on my old Note 3 - with slower charging and transfer speeds, of course. As far as I can see, the only USB connector (3.1 / Type-C not included here, as they have clearly stated on Twitter that it's 2.0) that that supports the "best" of both is 3.0. I fail to see how they can claim to get the "best" of 3.0 from a 2.0 connection. Unless they've some innovation that does this, they never should have included the word 3.0. IT IS NOT 3.0, PERIOD.

I still want a V2, but this "We never said it was a USB 3" mumbo jumbo makes it difficult to trust them.
[Saygus V²] jameswxt:
I do understand some of you guys frustration on various issues in regards to Saygus Team and their Saygus V-Squared superphone. The recent issue about the USB...

Once again, let me assure that they did not in any way misled any information in any ways. They built the superphone for those who deserved it.

It will be a phone worth the wait and price is definitely worthwhile. However, in additional to that, they will be willing to refund it if anyone wish to. Its your choice. Some of you wish to see a full review before committed to buy. It is totally understandable and full reviews of the superphone is coming soon.

They will only built the best superphone, nothing more. In additional to that, they have partner with several companies which brings you all the V-squared exclusive features.

Yes, they cannot pleased anyone and no way can that happen. If you feels that the big boys are better out there, then pleased go ahead. They let their phone do the talking.

Spec-wise please do allow Team Saygus to do their part. I am sure with the brains of Saygus founder Tim and Chad, they know their stuff more than us do in fact. Do give them due credit for coming up with such superphone.

Please hang on as they have said that improvement is ongoing. Shipping details will be available soon.

Team Saygus, do continue your hard work and we know you can do it. Its never easy we know. We are here to give you our support and encouragement.

If not us, who else!

Cheers.
[Saygus V²] kobastal:
To be fair- 8 days after I put in a ticket to cancel the preorder I finally got a response. They say they are refunding the credit card and it will take 5-10 days. I am pulling for these guys and will definitely keep an eye on this phone. Still a little skeptical that this phone will ever see the light of the day, but at least I am assured it is not just a scam. If this phone really is going to be what they claim, they should focus on getting review units out. Pretty sure that if one of the major sites got a fully working sample they would hype it more than saygus could ever do on it's own.