[8525, TyTN, MDA Vario II, JasJam General] diafygi:
Emails with Cingular

Admin edit: Please respect people's privacy and remove e-mail addresses and real names when you copy/paste e-mails.

-----From: diafygi-----Sent: March 28, 2007------------------

Is there any patch yet available? It's been 7 days since I first informed

you of the bug. A patch (alpha or beta or stable) should be available

within two weeks of the first confirmed bug report.

diafygi

-----------------------------------------------------------------------

-----From: wdsglobal-----Sent: March 23, 2007-----

Sir,

I got a chance to test on a WM6 device so I've updated my message as

follows:

"It appears that this is a known bug - it's reported on

xda-developers.com and seems to be known there. I also tested this on

our WM6 Wizard and this issue appears to be corrected in WM6, but until

there is an official WM6 ROM available for the 8525 - if there even will

be - the customer would like to know if there is a WM5 patch available

to fix it, or if one could be made that would be "official" and not

break his warranty."

Thanks,

****

-----------------------------------------------------------------------

-----From:wdsglobal-----Sent: March 23, 2007-----

I received a response from higher up in my department asking whether it

affects only the 8525, or if it affects all WM5 devices. Here is my

reply. Please look it over before I send it to ensure I accurately

represent your views on the matter:

============

Further clarification.

I have now tested this as well with an 8125

ROM version: 2.25.11.1 WWE

ROM date: 5/11/06

Radio version: 02.25.11

Protocol version: 4.1.13.12

ExtROM version: 2.25.11.102

It acts the same. Other notifications dismiss so that one can access the

previous notification, and when all notifications have been viewed the

left softkey returns to being calendar and right softkey. But when there

is a voicemail notification, it won't dismiss -- thus you can't easily

view who the caller was by viewing the missed call notification.

I suspect that this is a known bug - it's reported on xda-developers.com

and seems to be known there.

I'm trying to get a hold of our WM6 Wizard so I can test it on that,

hopefully it's been changed on WM6, but even so until it's available the

customer would like to know if there is a WM5 patch available to fix it,

or if one could be made that would be "official" and not break his

warranty.

============

Regards,

****

-----------------------------------------------------------------------

-----From: diafygi-----Sent: March 23, 2007------------------

Any word from the development team? I need to be kept in the loop on this.

diafygi

-----------------------------------------------------------------------

-----From: wdsglobal-----Sent: March 21, 2007-----

Here is what I've escalated to our development team:

===========

Hi ,

Here is the technical issue I mentioned yesterday which I feel should be

brought to development's attention.

WDS ticket 070320US12253344

Customer Name: *************

MSISDN: **********

CBR: **********

E-mail: diafygi

Cingular 8525

ROM version: 1.34.502.1

ROM date: 09/21/06

Radio version: 1.16.00.00

Protocol version: 32.53.7018.01H

Receive call.

Either ignore it or don't answer it.

Caller leaves voicemail.

Device shows Missed Call notification.

Device shows Voicemail notification.

Press Notification (left soft key).

Shows Voicemail pop notification.

Press Dismiss (right soft key).

Press Notification again to attempt to get the Missed Call notification

to see

who called.

The Voicemail notification is still there - it won't dismiss.

In order to look up who the caller is you have to open the phone app,

and filter for missed calls which is very inconvenient.

Customer would like to know if an upgrade or patch might be developed to

fix this.

Thanks,

wdsglobal

===========

I will let you know as soon as I hear anything, or in a couple days

whichever comes first.

Regards,

****

-----------------------------------------------------------------------

<<<<<<He calls me to let me know that he has confirmed the bug. He then sent my an email (above) of what he passed on.>>>>>>

-----From: diafygi-----Sent: March 21, 2007------------------

I think there is a misunderstanding. You do have the same ROM as I do. You

are getting exactly what I get on my phone.

However, this is the current bug:

-I receive a call.

-Call pops up on my screen with "Answer"(<left) and "Ignore"(right>)

softkeys

-Either I miss the call completely or press "Ignore"(right>); the problem

happens both ways

-"Notification"(<left) appears while "Contacts"(right>) softkeys; and icon

appears at top of screen indicating missed call

-caller leaves a voicemail

-popup notification appears saying that I have a new voicemail; icon

appears at top of screen showing a new voicemail; "Voicemail"(<left) and

"Dismiss"(right>) softkeys appear while popup notification appears

-popup notification goes away after a short period; "Notification"(<left)

and "Contacts"(right>) appears as softkeys

-I press "Notification"(<left) softkey and popup indicating that I have a

new voicemail is displayed; "Voicemail"(<left) and "Dismiss"(right>)

softkeys are displayed

-I press "Dismiss"(right>), mainly because I want to see who left the

voicemail: I want to see the missed call notification

-popup disappears; icon indicating new voicemail at top of screen remains;

"Notification"(<left) and "Contacts"(right>) softkeys return

-I press "Notification"(<left) and the Voicemail notification appears

again!

No matter how many times I "Dismiss"(right>) the voicemail notification,

it does not dismiss. The only way I can get rid of the voicemail

notification is to press the "Voicemail"(<left) softkey during the popup

or call my voicemail and actually listen to the voicemail. So, I cannot

see the missed call notification until I actually listen to the voicemail.

-----------------------------------------------------------------------

-----From: wdsglobal-----Sent: March 20, 2007-----

Dear Sir,

I finished the ROM update on my 8525

The Device Information for it is as follows:

ROM version: 1.34.502.1

ROM date: 09/21/06

Radio version: 1.16.00.00

Protocol version: 32.53.7018.01H

Please compare that to your Device Information to ensure they are exactly the same.

To test it, I followed the following steps:

1. Called the device.

2. Allowed the call to go to voicemail.

3. Waited for the voicemail notification pop up on the bottom of the screen, at which point the softkeys say "Voicemail" (left key) <--> "Dismiss" (right key).

4. Allowed it to hide itself, at which point the soft keys indicate "Notification" <--> "Contacts".

As I understand it, when you follow the same procedure, in step 4 the right soft key remains on "Dismiss" and won't change to "Contacts", correct?

I'm afraid I'm not able to duplicate that. I've also tried pressing Dismiss while the notification pop up was still showing.

Are you doing any other steps that I am missing?

If not, I suggest our next step would be to fully sync your device so no data is lost, hard reset the device, then without installing any third-party software attempt to duplicate the issue on your device again.

Since it apparently doesn't affect all devices we could ask Cingular to replace the device under warranty.

I also did search xda-developers fairly extensively but haven't found anyone who appears to be reporting that exact problem, though I've found other similar notification-type issues such as this one:

http://xdaforums.com/showthread.php?t=298280

Do you know of any other threads that report the same issue?

If you would like me to call you back, please email me a time that you will be available between 9am and 6pm Pacific Time and I will be happy to do so.

Thanks,

****

HTC Support

-----------------------------------------------------------------------

This is my email thread with a support guy at Cingular (apparently outsourced). I've called 4 times in the past about this exact bug, but this time I actually got someone who is willing to help. It's not done yet, but look for me to stay on their asses about it. I'm not technology oriented, so I would like to get an official fix from Cingular/HTC. The bug apparently is also on the 8125 (Wizard) as well as the 8525 (Hermes), so I guess it's a WM5 issue. But, I guess that's Cingular's problem.