yashsingh1/xdaforums huggingface dataset:
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
What do you mean by "dirty kernel ? And by the way I don't know how to flash one. When I click to "Download" a link error is indicated.

The problem is also on Facebook Messenger or Tapatalk for exemple.

---

Hi Nirak,

Thanks for your help.

I don't know if the exact same option exist on Huawei phones, but it could be this : "Enable always-on mobile data" in the Mobile Network Settings menu as shown on the attached screenshot...

I tried Push Notification Fixer (non-root version cause my phone is not rooted) and it doesn't solve the issue. But I don't think it could cause it's not about disconnection after some time like the problem that PNF fixes, it occurs as soon as the screen is off.

I'm not quite sure if it is an Android/Huawei issue or a WhatsApp issue. But this strange behavior occurs with at least 3 other apps so I think it's rather a system issue.

It's a bit confusing. Anyway, thank you all for your contribution !
[Ascend Mate 7 Q&A, Help & Troubleshooting] Nirak:
If you can find this settings page in your phone try the 'menu' button to look if there's something similar i described (always synchronize etc...)
[Ascend Mate 7 Q&A, Help & Troubleshooting] Neo9xt:
Same problem for Huawei P8

my problem is same as "vanderpump"

no notifications from the apps (except for Gmail) on data and wifi.

If the app is closed (whatsapp), then i don't get anything at all.

If I open the app and let it run in background, then it's okay.
[Ascend Mate 7 Q&A, Help & Troubleshooting] vonotny:
Yup, big failure from Huawei.
[Ascend Mate 7 Q&A, Help & Troubleshooting] Neo9xt:
Has huawei commented on this issue yet?
[Ascend Mate 7 Q&A, Help & Troubleshooting] Neo9xt:
Problem Solved

Update:

my problem is solved i only did "factory reset" and it started working , notifications are coming fine and on time.
[Ascend Mate 7 Q&A, Help & Troubleshooting] WhySoSeriousJoKer:
Same problem here with Whatsapp and Skype on P8 Max. Factory reset didnt work.
[Ascend Mate 7 Q&A, Help & Troubleshooting] Neo9xt:
Protected apps

i would suggest you to make each and every app "protected apps" , restart your phone and then try.
[Ascend Mate 7 Q&A, Help & Troubleshooting] WhySoSeriousJoKer:
Thanks i did that but doesnt work :( when i open whatsapp i get all the messages or when it runs in background.
[Ascend Mate 7 Q&A, Help & Troubleshooting] WhySoSeriousJoKer:
Oke i fixed it. I rooted my P8 Max and install the app Unistaller Pro (needs root acces to remove system apps) and i unistalled ''Phone Manager'' and now its works great. I get all the messages when whatsapp is closed :D You don't need Phone Manager.

http://emui.huawei.com/en/plugin.php?id=hw_emui_func
[Ascend Mate 7 Q&A, Help & Troubleshooting] vonotny:
Please let us know about the impact this has on battery life!
[Ascend Mate 7 Q&A, Help & Troubleshooting] WhySoSeriousJoKer:
One thing i notice now is that the phone is faster.
[Ascend Mate 7 Q&A, Help & Troubleshooting] pixyruma:
This method solved problem on P7
[Ascend Mate 7 Q&A, Help & Troubleshooting] WhySoSeriousJoKer:
You can aslo freeze it with Unistaller Pro or Titanium Backup.
[Ascend Mate 7 Q&A, Help & Troubleshooting] apopet26:
Any issues on overall performance or impact on battery life ?
[Ascend Mate 7 Q&A, Help & Troubleshooting] citruxxx:
Hello everybody I had the same problem, no notifications when on mobile data.

Thing is, I was restricting network access the wrong way.

Settings > Data traffic management > Networked apps

There I was pressing the Settings gear at the bottom and selecting "Restrict mobile background data" and then in Networked Apps I would check the apps I wanted to be allowed to use the mobile network, but this is an incorrect procedure.

IF YOU SELECT "Restrict mobile background data" IN LOLLIPOP NO APP WILL USE THE MOBILE NETWORK UNLESS YOU OPEN IT, WICH IS FOREGROUND.

In previous Android versions you could restrict background network usage app by app.

But in Lollipop you restrict either mobile network access for each app or all backgroud usage without discrimination.

What I did is to left

-"Restrict mobile background data" unchecked.

-Then in Networked Appds, uncheck mobile access for those apps which i dont need connected on mobile like camera, or with very high consumption like "draw something" and Youtube; also apps that i dont really know why I would allow them to be connected on mobile data like gallery, themes, etc.

-Then in Settings>Powe saving>Protected Apps I checked whatapp and fb messenger, but left facebook unchecked so it get closed when display is off.

Its a different approach for restricting mobile data usage, a bad way in my opinion.

Hope this may help someone.

My phone: Huawei P8.
[Ascend Mate 7 Q&A, Help & Troubleshooting] bcrcristi:
Huawei P8 notification issue

I had Huawei P8 and there is issue with notification from some apps like OLX,I checked ON notification options on the app and nothing!
[Ascend Mate 7 Q&A, Help & Troubleshooting] niram83:
Hi Guys !

I also own a Huawei P8 Lite (bought recently) and I experience the same problem. I don't get whatsapp notifications after a certain time after the screen goes off, while on mobile data. For WiFi everything seems to work fine.

I tried to change the settings of protected apps (added whatsapp) as well I installed PM Plus as advised here, but no change.

Will try PNF today.

If someone has the solution, please help !

Have a good day !
[Ascend Mate 7 Q&A, Help & Troubleshooting] DrRxa:
Hello every one,

I have a Huawei G8 recently purchased and suffer from a similar notification issue. For some apps (Whatsapp, Facebook and Instagram) notifications works for a certain period of time and then stops. If I restart the device it works again for certain time and then stops. I could not identify what triggers the sudden stop of notifications, but I think it might be low battery (not sure yet, because restarting the device on low battery make the notifications work again).

After trying many solutions posted here without luck, I concluded that the problem for me does not seems to be related to which network the device is connected to (Wifi or mobile data), but rather to something blocking these apps from accessing the notifications system on the device, meaning something preventing these apps from creating the notification when new data is pushed to the app, and I believe that this thing is the Phone Manager.

All Google apps work fine, including Gmail and Hangouts, and I noticed these apps are categorized as "Key Apps" in Phone Manager.

I hope to find a solution for this issue, because I am really disappointed that such a nice device have such a major issue.

Thanks
[Ascend Mate 7 Q&A, Help & Troubleshooting] shaharudeen:
Guys, I'm on Huawei g8 too. Same problem.

Have allowed whatsapp on protected app. Notification is on... All notification works fine, until at certain time of the day, whatsapp notification won't come in. The message arrives in the phone, but no notification. Telegram notification works fine. The trigger is something to do with wifi. Wifi is always on too. Whenever there is change in wifi connection, (from one wifi network to another wifi network), notification may not work for whatsapp. Very erratic. Problem temporarily solved by restarting phone. Then it recurs again.

Anyone found a solution?
[Ascend Mate 7 Q&A, Help & Troubleshooting] Galaxo60:
I got my Huawei G8 like 3 days ago, and I'm facing the same problems.

I have been reading a lot about this in other forums also (HTCMania), and after make many tests, I can conclude is a software problem with this Emui 3.1.

Is not about the network, is not about the Notifications Manager, is not about the battery plan... I did many tests using different profiles, and this problem occurs at random, no matter any of this.

It is rumoured that Huawei has knowledge of this problem, and they are working in an update for this, but no further talking or information about this.

The only way to fix it by now is rebooting your phone every time you see this happens, and it seems that many of Huawei devices are affected by this problem according to what I have read, so the only thing we can make is to push Huawei in order to fix this, because is unacceptable to have bugged a basic function like notifications from third applications.

:confused:
[Ascend Mate 7 Q&A, Help & Troubleshooting] n1tro:
I can confirm this bug is still present in the B354 build. Really annoying on a otherwise good phone. Here is hoping Cyanogenmod gets ported or a bug fix is released soon.
[Ascend Mate 7 Q&A, Help & Troubleshooting] awzx_77:
is huawei not care about this problem or what ?

i update my phone to b511 android 6 and same problem but i love my phone and want to keep it with me but we need to contact huawei to fix this problem
[Ascend Mate 7 Q&A, Help & Troubleshooting] LAVY89:
Hello,

I have Huawei G8 and I'm having the same problem with notifications. It's all same like u described it (works fine, stop workin, restart device and again works fine until some point). Very iritating, bad job Huawei.
[Ascend Mate 7 Q&A, Help & Troubleshooting] silverblack:
Ditto same on my Huawei P8, i take it nobody not even Huawei even after updating to Marshmallow have ever fixed this problem ?
[Ascend Mate 7 Q&A, Help & Troubleshooting] mr.wiki:
Hi everybody.

I had same problem with my G8. I tried many solutions for solving thus problem and finally I think found it.

If your fingerprinet sensor is enabaled for unlocking phone, disable it and set a pin code. In next download and install PM Plus app and set permissions for Telegram, Whatsapp & etc.

Finaly my phone push mortifications working normaly.

Send your feedbacks for me.

Regards...
[Ascend Mate 7 Q&A, Help & Troubleshooting] RobboW:
Mobile network settings, mobile data always on.

The phone possibly drops data as a power saver. Also check your power management settings.
[Ascend Mate 7 Q&A, Help & Troubleshooting] vhristenco:
Hi everyone,

The only "fix" that worked for me was to set the WhatsApp "popup window" to always show (by default it's set to off).

After that, the new message popup will always show, no matter what power plan you choose.

I tried all the other fixes from this thread and none worked.

Hope this helps.
[Ascend Mate 7 Q&A, Help & Troubleshooting] RobboW:
Please delete.
[Ascend Mate 7 Q&A, Help & Troubleshooting] xboy914:
Iam too tested it in huawei P8 , P8 lite , honor 4c , honor 4x

and not recive any notification in its
[Ascend Mate 7 Q&A, Help & Troubleshooting] TheKaptone:
Just updated to M and I now have this notification problem with Inbox. Never had the issue before and after trying everything in this thread I have ended up stuck as well. Hopefully won't be long before a custom ROM fixes this issue

WENT BACK TO LOLLIPOP EVERYTHING WORKING GREAT NOW. BUT SAD BECAUSE IT IS NOT QUITE AS THIS AS M

Have seen that Google released a 6.0.1 update which has supposedly fixed the issues of notification, hopefully this will come to us with the MT7 but i wont hold my breath more likely that someone here on XDA might come up with a patch
[Ascend Mate 7 Q&A, Help & Troubleshooting] nova13055:
Download push notification fixer app from android store.
[Ascend Mate 7 Q&A, Help & Troubleshooting] streetsurfer:
I just found this is networked apps data usage.

Push service is greyed out and I can't enable it no matter how I try.

Maybe this is the culprit?
[Ascend Mate 7 Q&A, Help & Troubleshooting] Moojib:
solution

Go to Setting, and then Notification Center, click Whatsapp or whatever apps you need to set notification on during device sleep and Turn On Display on Lock Screen.

It works for me
[Ascend Mate 7 Q&A, Help & Troubleshooting] Wasimhimat:
Hi I bought huawei mate 7 I have a problems with it's data connection I off it but it on again and again ww
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
Apart from the setting I mention, I'm afraid there's not on option like that. And I see what you are talking about because I had a similar problem on a Samsung Galaxy S5... that I sold to by a Huawai Ascend Mate 7...

Fortunately, I still have a HTC One M8, everything works on it... Cause I can't stay with no push notifications (even just in Whatsapp, many of my contacts use it) on data.
[Ascend Mate 7 Q&A, Help & Troubleshooting] vince_junior:
Hi microdog. Are you on "normal" power saving mode?
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
Hi vince_junior,

Yes, I set "Normal" as Power saving Mode. I continue to do research about that problem... It was solved by this method for MIUI rom : http://en.miui.com/thread-46253-1-1.html Or by unchecking 'restrict background data' for Nexus Phones. Also by checking "Mobile data" in Data Usage" menu for Samsung devices as suggested by Nirak few posts ago... But the problem is I do not know what else to change in settings concerning this Huewei device. Pretty everything has already been done...

Thanks for all your suggestions and ideas.
[Ascend Mate 7 Q&A, Help & Troubleshooting] vince_junior:
Have you tried this?

Settings/data traffic management/traffic use ranking/settings button below/uncheck "restrict mobile bckgd data".

See attached pic.
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
I checked many times but I can't find "data traffic management" in "Settings" .. Where is it exactly ? Or maybe you use a different rom than mine ? Maybe it's because I'm tired cause it's 4:28 a.m here in France...

Thanks for your help, this option could indeed solve my problem !

Edit : I found it under "Networked apps" and unfortunately this option is already unchecked !

It tried to check It and then uncheck It, the problem persists. I just tried 2 min ago with Viber, Facebook Messenger and Whatsapp. On data when screen is off I get nothing, once I turn the screen on everything arrive. No problem on Wi-Fi.
[Ascend Mate 7 Q&A, Help & Troubleshooting] hannanzikrea:
To have data usage page u need to download 2gb on mobile data..

After you have downloaded 2gb you will get a warning about it. Click that notification and you will see data usage..

If u r rooted then see the thread "[Q]Data Usage" in which instructions are given on how to get Datausage by editing build.prop.
[Ascend Mate 7 Q&A, Help & Troubleshooting] Simona Simmy:
No just realized, I told you to flash official ROM and after you flashed ,you showed pics. and if you look at kernel version it says ''dirty'' that means kernel is still beta.

Try go back to that kernel link .. it might work again..

I dont think it is by huawei phones.. because my GF has huawei P7 EU version and her facebook works even phone is off and her FB messenger too.

Am dont use this sht like whatsap fb,tweet .. these spy and spam apps.. I only use gmail , ebay, paypal and all works even my phone is in sleep..

Which version of mate 7 you have ?

---------- Post added at 09:44 AM ---------- Previous post was at 09:43 AM ----------

That would phone automatically pops up.. but if he dont increase that usage, then nothing would be allowed via mobile network..but he said gmail works for him..

Sothis is DEFO not by huawei mobile...
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
Hello everyone,

Thank you for the answers.

I downloaded a 2GB-size app, then the warning about data usage shows up. I checked the settings, everything seemed normal (as you can see on the screenshots). On data, I tried to send a message to my phone with Viber and Facebook Messenger. It worked. But not every time. Some time I have to turn the screen on to receive the message. I can see that when this problem appears, the message is indeed shown as not distributed... So the problem seems aleatory now on data. Should I try something like Push Notification Fixer root version ? My phone is not rooted though, I tried to do it with eroot but it didn't work.

I don't know how to flash another kernel but I suppose I have to succeed in rooting my phone first.

It's the European version of the Ascend Mate 7.

Thank you all.
[Ascend Mate 7 Q&A, Help & Troubleshooting] hammody:
guys.. this might be related to power management.. do you have any battery saver/power management feature or app turned on? try switch the app performance to normal (instead of battery saving or "smart")
[Ascend Mate 7 Q&A, Help & Troubleshooting] Simona Simmy:
if u read thread this already been mentioned.. and he has power set to normal...
[Ascend Mate 7 Q&A, Help & Troubleshooting] ismail.ameerali:
I had the same issue, just removed my external sd card from the slot it works fine.

But still I cant find solution with sd card.
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
Hello ismail.ameerali, hello everyone,

Ok I will try to remove my 32 GB sdcard and see if it wroks ! Thanks !
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
I tried to remove the SD Card, the problem is still here.

Thank you for your help guys, but I can't stay without instant push notification so I decided to sell my Huawei Ascend Mate 7 and return to my HTC One M8.

Happy new year and thanks again.

microdog
[Ascend Mate 7 Q&A, Help & Troubleshooting] vince_junior:
Oh my god, why did you give up? There's got to be a way, we just haven't discovered it.
[Ascend Mate 7 Q&A, Help & Troubleshooting] Simona Simmy:
jesus christ what he just did ..?!?!?:eek::rolleyes::confused::mad:
[Ascend Mate 7 Q&A, Help & Troubleshooting] the_david:
Hi there/Bonjour!

I had a similar issue with my MT7-L09 concerning my e-mail notifications (the one using Exchange, Gmail works fine), Facebook and Kik, particularly when using Aviate launcher instead of the EMUI launcher. No sound, no icons, but when I open my e-mail app, I see my mails...

It was quite a bad surprise since I use my phone for work. I could have missed important mails from the office...

I've made lot of tests and tonight, I think I found the problem. It's because of the WiFi management...

by default in the settings, WiFi will be on "sleep" as soon as the screen will turn off. You have to set the WiFi on "never sleep". When I do that I receive my notifications! And if you disable the WiFi your data plan will do the push as usual. So I think it's kind of conflict between Wi-Fi/push data... It's really weird. I've send myself 10 emails, phone locked or open and it works fine now...

I'm sorry my post seems to be late buddy... Btw should I post a new thread in the forum?

French part: n'hésite pas à m'écrire si besoin. J'espère que tu pourras remettre la main sur ce tél.
[Ascend Mate 7 Q&A, Help & Troubleshooting] wimmetje:
This sounds familiar, had the same problem and the same solution a while ago on my note 2.

Great it is solved now :thumbup:
[Ascend Mate 7 Q&A, Help & Troubleshooting] Simona Simmy:
Guys last thing what I can suggest is to uninstall phone manager.. back up app somewhere on sd card and restart and check if notifycations comes through
[Ascend Mate 7 Q&A, Help & Troubleshooting] vince_junior:
I hope [MENTION=6278807]microdog[/MENTION] would be able to read this before he sells his mate 7.
[Ascend Mate 7 Q&A, Help & Troubleshooting] BIOXCESS:
Microdog has made the right decision.

I have owned three different MT7, everything has been discussed here cannot solve the problem.

Simply do this you would see huawei has a very serious bug in power management handling.

Press power button to turn off screen, then turn back on. You would notice wifi connection is disconnected (no wifi logo).

I have a long list of the wifi connectivity problems in MT7, eg. Authentication Problem, WPS works, MiFi works, Connect to Mobile Hotspot works, but not any wifi ap, routers... The most serious problem... No way you can use this device without sim (when you would get wifi disconnected right after the screen is off), and I have given up.

For those who do not own the device, appreciate your contributions, but it is not the time to purchase MT7 now, until they have updates in the future (latest rom published on 30th December 2014).

Good luck to anyone who plans to get this device.
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
Hello everyone,

I come back to give some news. I indeed sold my Huawei Ascend Mate 7 and I don't regret it. This is a great device but in my situation I need instant notifications all the time with no exception. So I couldn't stay with this issue. I have been able to try 3 other phones since (HTC One M8, Sony Xperia Z3, LG G3) and everything work fine on these devices.

So I will keep observing what Huawei propose in terms of fixes concerning the type of issue and eventually other solutions brought by users.

I really want to thank you all for your help, very appreciated.

Have a great day.

microdog
[Ascend Mate 7 Q&A, Help & Troubleshooting] Extornia:
I haven't got these issues. My Wifi stays on (there is a option in settings to make it turn off when screen is locked). I get notifications just fine (games, email, facebook). I only don't get notifications via Viber when screen is locked and I am using mobile data, but Viber notifications over WiFi while screen is locked are fine.
[Ascend Mate 7 Q&A, Help & Troubleshooting] microdog:
Hello Externio,

Thanks for you answer. The issue I had was exactly the same actually. The problem occurred on mobile data only as I said many time. Everything worked fine on Wifi.
[Ascend Mate 7 Q&A, Help & Troubleshooting] epic20:
No problem with my piece...
[Ascend Mate 7 Q&A, Help & Troubleshooting] Extornia:
I have fixed all issues with all notifications. Make sure all your messaging apps are "PROTECTED" in protected apps in settings. All works good on wifi and 3g :) Amazing phone.

Battery is very amazing. Phone last charged 24 hours and 40 mins ago, current battery: 34%, screen on time 4 hours (2 hours gaming, 2 hours normal usage).
[Ascend Mate 7 Q&A, Help & Troubleshooting] zawhtetwai:
Try using auto sync schedule apps

Really sad to hear about microdog sold out his Mate 7 due to sync issue. Mate 7 is a signature of Huawei and very outstanding phone. I was impressed by it's unbeatable spec and awesome build beauty. However noticed the sync issue after missing a few What's App messages.

Up to date no solution was provided by Huawei. Hope They will release the patches soon.

For me I fixed the issue using Force AutoSync Setting app. There are some more similar free apps (such as AutoSync2 Free, Manual Sync, Notification AutoSync, SmartSync) out there and you guys may try based on your preferences.
[Ascend Mate 7 Q&A, Help & Troubleshooting] FANTOMAS0uk:
Hi Everyone,

i wonder if someone can help me..

i am using handcent sms and i dont want the screen to come on when i receive a text.

on my galaxy note 3 it works (no screen on when i receive a text) but on my mate 7 , using exactly the same settings as the note 3 , the screen comes on every time i receive a text.

i tried many options but my problem persist!

i dont want to use an other app as i want the private box option.

it might be something to do with the lockscreen notifications but how do you disable those notification?

thanks :)

Mate 7 (MT7-TL10)
[Ascend Mate 7 Q&A, Help & Troubleshooting] The-Vega:
Hi , this is by default, You can disable it on SMS > menu > settings > turn off the ''pop up message''

:)

---------- Post added at 06:43 AM ---------- Previous post was at 06:38 AM ----------

I am having the exact problem right now, i thing this is whatsapp update to me. As it was working fine...

Once i had the same problem but i ''protected'' the app on the app manager > app permessions > and activated ''start up'' and gave permessions.

Also i noticed that i had this isue on wifi, not on mobile data.

But now, i am having it on both. So for the moment i am just leaving the whatsapp opened on background. Only like this i can receive the notifications even with screen off.
[Ascend Mate 7 Q&A, Help & Troubleshooting] FANTOMAS0uk:
hi Vega!

thanks for your reply,

i had the "pop up message" off already and the screen still comes on!
[Ascend Mate 7 Q&A, Help & Troubleshooting] yukarlo:
I think that is the default setting. My screen also turns on every time a text message arrives, did not find any options in the phone for this. Or at least not yet.