yashsingh1/xdaforums huggingface dataset:
[8525, TyTN, MDA Vario II, JasJam General] hugosheb:
temp solution 4 dumb-ass white screen issue - leave in Freezer for 30mins

I cannot believe we pay so much for HTCs unrelaible phones. ('excuse the rant)

I will be sending this back to the States or getting my buddy to dissassemble it and dry it out completely (originally a humitiy problem). In the meantime I have to leave the bloody phone in the freezer for at least 20 minutes before I can see anything on the screen. Usually lasts about 20 minutes until the phone thaws before screen acts up again. :( ...very much not the sort of thing you expect after forking out so much for a pda phone.
[8525, TyTN, MDA Vario II, JasJam General] CINGULAR IN JA:
Have you had any problems since the tear was fixed?
[8525, TyTN, MDA Vario II, JasJam General] Firehawkns:
Having the same issue it seems. I've had it for a little over a month, it was working fine up until last night and then started all of a sudden with the white screen thing. Today I can't really use it as battery removal and soft resets don't help most the time. Just turning it off and on off and on and catching it all of a sudden working for 3 minutes or so then it slowly fades to a white screen.

I haven't dropped it or loaded anything on it. I am very pissed about it at this point. I don't want to go through a hard reset, but it seems thats my only choice until I decide I want to pay to have my brand new phone fixed! :mad:
[8525, TyTN, MDA Vario II, JasJam General] mattytj:
Just out of interest do you carry it in your pocket? As I've been suggesting, I suspect these issues are hardware related. If this is the case a hard reset may not help it and it may need to be sent for repair - perhaps a ribbon has come loose or something as has been mentioned in this thread. Unfortunately it doesn't sound like your phone came with a warranty? (Although it should have if it were new).

The reason I ask whether it's carried in your pocket is the fact that it started off working fine and then stopped. My situation is similar and I wonder if it's because of pressure being applied to the phone as it gets squished around in my pocket that has caused something to come loose...
[8525, TyTN, MDA Vario II, JasJam General] Firehawkns:
I don't keep it in my pocket. I have a Clip that I put it in and usually it's clipped on my belt or right below on the pocket.

FIXED FOR NOW!

I did a hard reset last night and everything seems to be working normally now. I messed with it for 2 hours and it never went off and all the buttons worked fine. I am loading my programs back on now, so I hope I "fixed the glitch"!
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
I would urge a full backup after each application so you can pin point the problem app and also return it to working if necessary. If you don't and the problem comes back, you are not going to know whether the device is the problem or an application.

Glad it's working for now. Funny, from what you described I would have said hardware - but a hard reset would not solve that, unless it's a combination of hardware and software. By this I mean for example an application that causes the device to warm up and cause excess pressure on the digitizer for screen.

Mike

Mike
[8525, TyTN, MDA Vario II, JasJam General] Firehawkns:
Well, it's officially dead, so I spoke too soon. I got a few apps loaded back on and it was working great all morning then it started doing it again. I went through a few things trying to figure it out, but it was doing it so often that it wasn't worth it. I eventually got it up long enough to hard reset it again and it came up maybe 4 more times before going white for the rest of the day. I have turned it on about 50 times through the day, but nothing.

I'm so glad the phone waited till day 43 to do this instead of doing it in the 30 day return period. I enjoy dealing with this type of crap......NOT!!

Anyone want to give tips for the best route to go to get it fixed? Cingular wouldn't let me buy monthly protection for it, I bought it online, it's 43 days old. Should I contact the store, Cingular, Or HTC or try to fix it myself (assuming there is no kind of warranty on it)?
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
If you are certain there's no warranty, you could attempt a strip down and re-assemble. The purpose being to ensure good contacts at all those ribbon connectors - particularly digitizer to screen and to mboard. There is so little room for expansion that even slight temperature rise, or slight casing movement can move a dodgy connector.

Might sound daunting, but then if you're going to pay to get it fixed anyway then not much to lose perhaps?

Mike
[8525, TyTN, MDA Vario II, JasJam General] mattytj:
Firehawkns,

I would certainly check on the warranty issue. You may have surpassed the 30 day no return policy but I would have thought (but I'm just guessing) that HTC would include some kind of manufacturer's warranty.

Even if they don't, if the problem is a hardware one and it's died in 40 odd days, HTC still may try to fix it/replace it - it's unreasonable for such an expensive piece of NEW equipment to be of that quality. Speak to HTC about that. Good luck with it!

@Mike:

As someone knowledgeable about, well, lots of things but in this case the construction of the Hermes, you wouldn't happen to know in what circumstances a manufacturer would replace the product as opposed to try to fix it? If it is a loose ribbon or something then I suspect it would be easy to fix but just as easy to wiggle free again. Plus there have been other issues with my phone and I'd prefer to start from scratch.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Good points mattytj and to be honest I don't know HTC's policy here or even what consumer rights law applies. Absolutely worth checking out thoroughly first - though might be frustrating depending on how helpful HTC are.

It would certainly be worth hearing the experience of others on their experience with warranty versus manufacturer's guarantee and on replacement versus repair.

Mike
[8525, TyTN, MDA Vario II, JasJam General] Firehawkns:
Thanks for the replies and advice Mike. I did some searching last night and found someone with a similar issue on a cingular forum.

His post

I plan to see if I can get it replaced or fixed under warrenty.

I have an observation though, I notice that in my searches of all the boards that this issue didn't start showing up until around the end of February and the beginning of March. Thats when most the threads I found where started. Seems to me that HTC was having some issues with a batch of these devices.
[8525, TyTN, MDA Vario II, JasJam General] Firehawkns:
Just got off the phone with Cingular. They are shipping a new phone out express air. I will have to say that I am very impressed with their customer service.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Good news!:)

Mike
[8525, TyTN, MDA Vario II, JasJam General] shane11r:
same again

I have the same issue with my Herm100. White screen buttons beneath the screen not working.

just out of warranty as well. Im biting the bullet and having a look inside once i work out how. Will let you know if i find anything usefull or turn it into a brick.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Do you mean the hard keys on the pad below screen or the on screen soft keys?

Anyway if you're "delicate" it should not end up worse than at present. Check all multi connectors in particular the bottom keypad connector.

Mike
[8525, TyTN, MDA Vario II, JasJam General] Firehawkns:
Someone please get to HTC and tell them they are building crap at the moment!!

So I get my replacement phone from Cingular Tuesday. I load the contacts back on it (all I had time to do). I make one call on the phone Wednesday and notice the soft keys on the front are not working. Yep, sure enough all buttons on the front are dead. Well at least the screen works. :mad:

I have Cingular sending out another one and I bet my first one hasn't even got back to them yet. I am already sick of this phone and regretting my costly purchase. It is unacceptable to hear Cingular tell me their are no known issues like mine being reported when I search online and find 6 different cell sites with people claiming to be on their 5th and 6th replacements with each of their phones doing the same thing (buttons or screen or both stop working). One of the sites being their own support forum.

I guess I can expect to send my phone in every week or so until the year is up. Then at that point try to fix the thing myself. I'm so pissed, I'm going outside to do some yard work to work out some aggression! :(
[8525, TyTN, MDA Vario II, JasJam General] CINGULAR IN JA:
It really does seem to be a humidty related issue. My phone has the same white screen button issue. I tried the freezer thing and it seemed to have worked so far. I am posting on the forum on the device with my wifi connection. Previously whenever I slid out the keyboard the screen would fade out but it seems ok so far. Unfortunately its only been 10 minutes :-) so I'm waiting to see what happens when it warms up. Maybe I need a portable fridge for my office. :-)
[8525, TyTN, MDA Vario II, JasJam General] 900SS:
Well after reading all this I think I will just take the chance and repair my phone myself. The Hard button for my contacts just stopped working, I was going to send it back but I would have to reflash back to stock. (running Black 3.0 and updated radio) so I ordered a replacment circuit board and a Black housing from cnn.cn to give it a try...

Gary
[8525, TyTN, MDA Vario II, JasJam General] jalvemo:
I have the same problem, it does not bother me that much, since it solves after turning the screen on and off one or two times, and I use the touchscreen, but I guess I have to put the japanese softbank windows back again... Did a hard reset, but it did not solve.
[8525, TyTN, MDA Vario II, JasJam General] uwashock:
problem fixed!

I had the same problem with my screen fading to white and the dial pad intermittently working, i fixed the problem by taking apart my phone and loosening the screws of my screen and behind the keyboard, i guess i had them too tight from an earlier disassemblent to fix my broken lcd, however the problem really started after i dropped my phone, somehow it must have caused more pressure to be applied to the connectors and the screen...
[8525, TyTN, MDA Vario II, JasJam General] sugardad:
Intermittent LCD whitening and temporal key paralyze :p :p

I'm an electronic and I usually repair mobiles and PDA's

I have stumbled to this problem many times, this issue is MOST of the times HARDWARE

below are pictures describing the source and an easy way to Identify this problem

If you are using a HERM100 device

loosening some Internal screws (as shown and described some posts abovce) might do the trick!

HERM100 devices are VERY prone to this failure :( :(

HTC should have put more quality to It's developing

so as to avoid these problems which by the way It's a great pain

and surely many users doesn't like to end up with a white brick

because of a misplaced SMD chip
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
Tiny screw opposite

Thanks for the pics. There is a tiny phillips head screw on the opposite side (in landscape mode) of the area you have circled in red. Do you suggest loosening this screw slightly or tightening it. What is the exact natare of the "problematic" area causing the buttons to malfunction? Thanks again.
[8525, TyTN, MDA Vario II, JasJam General] sugardad:
Loosening or fastening this screw a bit might solve your problems

In any case I suggest loosening first If nothing Is achieved try fastening!

also to see If your HERM100 is affected as stated above, press/apply presure on the highlighted area while on landscape mode

more descriptive picture below:
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
Problem Solved!

my hermes 100 was affected, and i was able to fix it without even opening the housing. After sliding my 8525 into landscape mode (keyboard exposed), directly on the opposite side of the red call end button, on the back side of the screen next to the slide rail is a tiny phillips head screw. After loosening this screw with about a full turn i was able to wedge a tiny flat head screw driver between the plastic housing halfs. I pried the case just enough to release the tension on the black "problematic" square inside (the one you have circled) Basically any excess pressure on this "chip" causes a malfunction on all facial buttons; therefore releasing the case pressure just over this spot (near the call end button) caused by the case warping due to everyday use, fixes the problem. Thanks again for the pics.
[8525, TyTN, MDA Vario II, JasJam General] HTCPDA:
A simpler solution -- maybe

Hi have a hermes 300 ( SPV M3100 )

I had a similar problem for about 2 weeks, seems to be the same issue you had with a white screen and a soft reset to fix.

However after a little bit of poking around, I realised that it was Internet Explorer in full screen mode.

I would pull the phone out of my pocket and that is all I would see - IE was opened by button 2 when in my pocket and as it was in "full screen mode" I didnt know it was IE and no buttons seemed to recover it.

By going into "buttons" on control panel and disabling all buttons ( in your case just do button 2 or any button that opens IE) that stopped apps opening up when the phone was in my pocket.

Problem solved.. try it- you never know.
[8525, TyTN, MDA Vario II, JasJam General] sugardad:
I'm glad that I could provide help and more Info on this specific issue to ppl here :)

The method you described above as a means of overcoming this issue

Is absolutely 100% correct and valid! :D

Cheers!
[8525, TyTN, MDA Vario II, JasJam General] Steveborough:
spoke too soon

Seems I have to keep prying the case of my Cingular 8525 apart (as described in my above post) every few hours to stop the white screen and button malfunction from happening. This is very annoying. Do you know of a more permanent fix. I bought my phone from ebay but am a Cingular customer, how much would they charge me to fix this? From your pictures its just a small circuit board - can i just purchase that somewher and do the repairs myself?

EDIT:

After finding a picture of the front PCB online i noticed that its connector is in the middle right above the dpad. Figuring the connection was getting loose, without opening the phone, i pressed firmly on that area (center, just below the screen) and seem to be having moderate success. Still would like a more permanent solution
[8525, TyTN, MDA Vario II, JasJam General] airjer:
Mine seems to be the exact opposite.. my screw seemed to be loose (I assume from dropping it right on that area). So I tried tightening it... so far, so good ;).

I rarely ever had a white screen, but my buttons always stopped working after only a few seconds of use. MAINLY when hanging up a call as that's where that screw was loose at!
[8525, TyTN, MDA Vario II, JasJam General] verenaa:
which rom are you using people? if it's a software problem then knowing which rom we are using would enlighten us.

i am using tnt and when i used black satin the problem went but i only used it for hour or two then resumed to tnt and the problem came back but less than before.

MMM
[8525, TyTN, MDA Vario II, JasJam General] verenaa:
after flashing three different roms then coming back tnt beta the problem went now am very happy

hope this could be the solution for you too

MMM

it went worse that wasn't a solution back to the pain
[8525, TyTN, MDA Vario II, JasJam General] pramzd:
white screen of death

i had the same prob...screen suddenly whites out...call buttons dont work...this is due to a hardware problem...the next time this happens, turn on the phone with the red call off button pressed. u will notice tha t the prob goes away for a while. the problem is that theres a chip about 2mm by 2mm exactly under the red button, u will need to take the phone apart and place some sort of 0.5mm piece of plastic under this and close the unit. this will ensure that the chip is properly connected to the board. unless u know someone who can fix it anyother way ie- re attaching it.
[8525, TyTN, MDA Vario II, JasJam General] kingashley:
TO ALL HAVING THE WHITE OUT SCREEN!!

I THINK I HAVE THE ANSWER

Okay so I had this problem too with my JASJAM.

After reading up about it I decided to take a chance and actually open up my phone and check it out. surprisingly it wasnt THAT hard.

you do however need a tork (however its spelled) screw for easy undoing of the screws but i used a range of different sized Phillips screw drivers.

Now when I say it wasn't that hard, im an 18 year old kid with limited phone repair experience lol

So 1stly, you need to get a hold of a tutorial on how to open up ur phone.

I suggest youtube. thats where i found mine.

anyways, once found do as it says. pull it apart until u get to the LCD removal bit. you dont want to REMOVE the screen. all i did was unplug ALL cables and replug them.

Really, that simple!

Just remove cables and reconnect.

I had a little problem when reconnecting. The screen wasnt showing the correct colors however i just repeated what i did and pushed the plugs in harder and bobs your uncle!

HOPE IT WORKS FOR YOU TOO!!!
[Note Edge General] Ghetto Geeksta:
After a little over 24 hours with the Edge the honeymoon phase is already over, I can honestly say its not worth the extra $200. 24hrs may not seem like a lot of time but I've spent nearly 20 of those hours playing with my phone (you know how it is when you get a new Android.)

After playing with the Edge all day today I really dont think its worth the extra money. Theirs just not enough content for the edge part yet. Some of the panels like the CNN News one don't even work half the time ( its been stuck on loading all day today), my weather in the edge hasn't updated since I got the phone, I dont like the Yahoo Sports panel because you have to choose a team or teams which makes it useless during your sport's off-season, I just want general sports news (a ESPN sports ticker panel would be awesome), no custom icons, and lastly you cant even choose your favorite apps in all the panels. My goal was to put all my apps on the edge and leave my screens iconless but I am unable to do that because I can only choose my favorites in one panel.

Bottom line the Edge is not worth $200 additional dollars to me plus the uncomfortable feel in the hand, it has lots of potential if it gets more support though. I will be returning mine on Monday for a regular Note 4 or Nexus 6, I am going to give it a year or so to see if the edge grows and gets more app support if so I can see myself with a Edge 2.
[Note Edge General] Stoodo:
Well... 24 hours is a long time to spend with a phone. I guess it wasn't meant to be.
[Note Edge General] pieces of cake:
Cool story bro. I wanna follow you on Twitter so hard!
[Note Edge General] cvaria:
welcome to xda, where we solve problems, not cry about them.

i'm not sure how you spent 200 extra dollars but, that sucks. sorry to hear that. take it back and get a note or a nexus

it seems like you are more concerned with $ than the phone. if you are tight on $ the edge was not for you anyway.

i am using my edge in the way you intended. try creating FOLDERS in the fav apps panel. i have apps in folders in the panel.

Samsung released the SDK to allow you to do whatever you want. even duplicate the fav apps panel.

i'm not sure what you were expecting from the edge. but you probably should have done some research before buying it or at least spent time with it in the store.

It was totally worth it for me. i love my edge.

...seriously, how did you spend 200 extra?

"note 4:

$720.00 spr

$825.99 att

$699.99 ver

$749.76 tmo

note edge:

$840.00 spr

$945.99 att

$nah.yo ver

$870.00 tmo"

i'm confused? how?
[Note Edge General] 510jungleboy:
So basically , to sum it all up , you just don't like the edge panel. The edge panel is not the overall experience of this phone. The edge panel works coincide with the main screen. You must not play a lot with your phone in that 24 hours.
[Note Edge General] Ghetto Geeksta:
I paid $945 at ATT on the Next plan, over $1000 with tax.

Is their a way to get custom icons in the panel?

Why is my cnn and weather panel not working?

How do I get more than one panel where I can add my favorites?
[Note Edge General] Ghetto Geeksta:
Didnt realize the regular Note 4 was $825 on ATT, thought it was $700-$750, but still over $200 more than the cheapest one.
[Note Edge General] cvaria:
your beef is silly.

you are mad because it doesn't do something that nobody ever said it would (custom icons and multiple fav panels). all my panels work. the cnn panel is trash. more fav panels- you don't get more yet.. add folders to the panels (second time being said) or build it with the sdk.

take the phone back and be done with it. if this is your attitude, you are't going to be contributing to development, and if you are on att, you can't root (yet).

go get the Nexus. don't even bother with the note. you'll probably have some unrealistic expectations there too.
[Note Edge General] mscion:
Maybe you don't need to be rooted or use this app but I used unicon on rooted device to have custom icons (velur icon pack) in panel.
[Note Edge General] cvaria:
Att has locked up the edge and the note. Root hasnt happened for them yet.
[Note Edge General] verks:
I love my Edge and so much so I returned my att model and bought the T-Mobile version and rooted it. Now its even better. I had the Note 4, sold it. I have the Nexus 6 and it's collecting dust.

You need to get into the settings to have the weather update hourly. The CNN panel works for me.

I have the favs panel full. You can add a ton of apps and folders. I have 15 apps/folders in one edge panel.
[Note Edge General] blackinjun:
Interesting replies well at least most of them responded with a solution or in depth comments/defense instead of just a one line troll even while disagreeing
[Note Edge General] mscion:
Yup. If it don't root, give it the boot!
[Note Edge General] jbnorton0524:
I have the sprint note edge, didnt pay over 850. And its the bees knees. I can root and play with it or odin back to stock like i have done waiting for 5.0.1

I love this phone. Favorite phone EVER
[Note Edge General] jbnorton0524:
This screen with the edge bar is so convenient
[Note Edge General] Speedin07si:
I personally love the edge. Less clutter on the screen. And you can add as many favorite apps as your hearts desire. Or make folders. And my weather stays updated, i have it set once a hour to update, unless i manually do it.
[Note Edge General] nick.farinas:
Get a nexus 6! I just stopped by this forum after frequenting it daily when i had my edge to see where dev. Is on the sprint side... Im glad i jumped ship still nothing for sprint... Its been bout 3 weeks and couldnt have been hapier...Roms galore....!! And nexus is so much faster..no touchwiz to slow it down.
[Note Edge General] tospace2006:
I like to have a very minimalist home screen and the edge panel is great for that and adds functionality and accessibility
[Note Edge General] NineToTheSky:
Very nice wallpaper!

I love the phone too.
[Note Edge General] cvaria:
Yay. You upgraded and got:

No expandable storage

No removable battery

Lower mp cams front and back

Earley access to lollipop, which being released for all phones.

Less physical customization options

Less options for organization (stock)

Lower pixel density

.193 inches more screen

No s-pen

Lower build quality

You certainly hit that one out of the park. You just have a big android phone not a true phab. Only clear advantage is wireless charging right out of the box.

Enable tablet ui and enjoy though. Its a great phone if you just want a big phone with android.

Top marks and thanks for visiting.