yashsingh1/xdaforums huggingface dataset:
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
The guy is dumbfounded. He's working his tail off to figure it out though. HTC confirmed the device should work anywhere depending on the SIM, and we got the second SIM to activate in my N6, swapped it over...same issue. On boot, it says no SIM inserted. Pull it out and pop it back in...SIM recognized, phone number showing, but no service and network Unknown. Radio state also says "off" even though I confirm its on.

I'm returning the device to the original 5.0.1 factory image, encrypted, the works, just leaving bootloader unlocked, and he's calling me back later after some more brainstorming with his team. He was talking about doing RMA but I told him I'm on my 3rd device doing the exact same thing and I don't want to now get a refurb when I have good hardware buttons on this one haha.

I'm very close to going for a refund and waiting for the next Nexus tab...this sucker seems like a lemon anyway.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
I have 14 Verizon apns in..
[Nexus 9 Q&A, Help & Troubleshooting] metaphz:
You guys have been working on this for 8 months now, that is dedication. Ever thought about ditching VZW and going with a carrier who doesn't force you to buy their branded bloated locked down garbage though?
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Some people probably have discounts through work which make Verizon reasonable for them other need it to make a phone call where other carriers have no service. I tried fi Sim in my n6 and still really bad for what I use my phone.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I have Verizon through my business. Great for my N6. Starting to think the N9 is the problem after all, so soon enough I'll be getting a refund and waiting for the next tab to be released haha.
[Nexus 9 Q&A, Help & Troubleshooting] jrbald01:
The thing is, Verizon (shockingly) has started to change their ways and implement sane policies. They're now charging a single data rate, regardless of the type of device, and allowing pooling of data. (T-mobile, my long standing favorite carrier, by contrast treats Phone data differently from Tablet data differently from Tethering data, differently from Laptop card data).

I'm willing to reward Verizon for moving in the right direction (And did so by attempting to move all my devices over). Currently activated on Verizon I have a Nexus 6 (purchased from T-Mobile), and an EM7345 modem purchased greymarket via Alibaba. Both to my surprise activated and work flawlessly. Sadly I'm bumping into the same issue as folks in their thread with the N9. It really seems like this issue lies in either the SIM applet or N9's baseband firmware, as the N9 is able to load APNs, but the radio fails to scan for networks, and intermittently acts like the SIM isn't present.

I'm too lazy to return/replace the N9, so use a t-mo prepaid account on it for now, and cross my fingers M brings a new baseband firmware fixing this.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
It's funny...it seems like because no one had taken it far enough as reporting Verizon to the FCC, no one at Verizon had actually taken the steps like the guy I've been working with to see that there IS a problem. The more we're working through it, the more it seems like a device problem, but since no one at Verizon has actually given it more than 5 minutes to troubleshoot on their end, they've never committed to pointing the finger at HTC and Google lol.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Where do we go now? To HTC ask for fix or refund?
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
The guy I'm working with is working with a team of people and is contacting HTC himself. He had already reached out to them once to confirm that my serial number did not match some international version or something like that, which it did not. Next, he had me revert to factory, out of the box status, which was 5.0.1.

I did what he asked, sent him a ton of screenies with info related to the radio, settings, and mobile data, and he's going to go back to HTC with this info.

He doesn't want to concede this yet, but I think this is a radio/firmware issue after all. As soon as THIS guy gives up, I'll have him help me put together my case, and I'm asking Google for a full refund for false advertising.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
I also get this when I enable the radio manually. Can't find service. On a side note my nexus 6 is set globally and picks up more than 14 apns.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I had been getting that too!

Here's the latest from the very helpful gentlemen with Verizon - "I have a colleague of mine working with HTC as we speak. At the very least I will eventually have a definitive answer for you."
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Sit tight everyone...latest message:

"We currently have it being investigated by HTC’s product development. They gave an expected time of about a week and a half. I will keep you posted."
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Thank you sir. If not htc is due for refund. I won't bother Google.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
I'm getting this under mobile networks..more.. And Mobile plan when it tries to go onto the website to activate it. I know before it was something else
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I'll be getting an update tomorrow so I'll keep you posted. Verizon requested a 14 day extension with the FCC last week so it seems they want to get to the bottom of it. Maybe that's a sign that they're beginning to confirm it's a device issue?
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I have a "conclusion" from Verizon's advanced technical support. Basically, he and I are the first to actually bring this to HTCs attention and force them to look into it. They have recognized that there is no work around, and said they will be pushing out a fix in a future update. Without committing to it, he said he thinks it will be within the month, which would time up with the next lollipop release, the initial release of marshmallow, or the first monthly update to Marshmallow. Hopefully they push out an update sooner, but who knows.

He wants me to let him know if an update is pushed out and whether or not the device activates after, but I told him I frankly wouldn't be waiting for more than one update before demanding a refund from Google, which he said he would assist with if they give me any trouble.

Sorry I didn't get a fix, but it is confirmed there is no way to activate on Verizon, and its HTCs fault. They've admitted to the Verizon people that they found the error and will fix it, but that's all I have for now.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Flashed the 6.0 M build and still nothing on Verizon. No updated modem either.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Same here man...to be honest even at their fastest I didn't expect a fix in the initial 6.0 release. If it doesn't come with the next monthly update I'm going to be sending it back for a refund.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Do u happen to have htcs rep ID# and Verizon reps #? So we got something to go to..assuming Verizon didn't show you their conversation with HTC admitting to this?
[Nexus 9 Q&A, Help & Troubleshooting] therealzam:
This device has been NOTHING but problems. Every model has memory / reliability / screen issues. LTE also has issues with tethering on AT&T and It doesn't even see the Verizon network. The previous two Nexus 7 models run much better, even though the '13 had the same tethering problem and VZW's insane rules effectively limited connection to their network to LTE. But, those issues were at least solved within 3mo.

The next generation has been announced and still no issues have been resolved! No wonder HTC has been having financial issues. This also explains why they built the pixel in-house. Google needs to do something for all of the loyal Nexus users who who have been screwed by this buggy device.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
The Verizon rep actually reached out to me proactively a couple of days ago through email. He was informed the tablet received and update and wanted to see if the problem was fixed. He confirmed the firmware version of the update and all that good stuff.

I told him I wasn't expecting the fix in this update. This one was finalized weeks before he was able to confirm with HTC there was an issue. I'm expecting it in the next monthly security update, or maybe they'll push out an earlier update with the fix.

If its not in the next one, refund city for me.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Bumping this up since we're due for a monthly update and there's a chance that HTC pushed a fix in this one. If not I will be fighting for a full refund.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Installed the update and nothing. Radio is still turned off upon booting up...

And I was gonna jump with joy.. Received n6p 128gb frost today.. Was so excited hoping to change from tab s 10.5 but nothing. I think we need rep names from Verizon and HTC who said it would be fixed. No new modem in the update
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
When did the factory images push out? I could have sworn I checked today Lol.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Saw there were a few for n6p so checked n9 and there it was. Emailed Google rep who offered me a refund a while back and made Him aware that Verizon blames HTC and therefore Google too you would assume. Pointed Him to this thread.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Yea I'm going to speak to that Verizon rep, see if he wants to take any further steps, otherwise I'm going the refund route. It was basically false advertising and all of the reps for Google were under the impression that it should work so no one thought otherwise.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Did you see htcs sale on n9. How did I pay 599$ for it and got nothing out of it....
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Got a response back from Google . here it is below.

Hi Lukasz,

My name is Thomas who will be assisting you while Andrew is out of the office. I understand your concern about that forum thread however, I am not able to post within that thread. I cannot speak on Verizon's or HTC's behalf on that matter with LTE compatibility, either.*

Since the return was still processed, if you would like to go through with it, don't hesitate to let me know, and I'll get everything situated for you.

If you have anymore questions feel free to reply to this email, and I will gladly assist you further.

Thanks,

Thomas

The Google Support Team

Looks like I'll get my second chance on sending it back. No more collecting dust. I'll never ever ever purchase HTC device and in my opinion Verizon should be pushing htc to give you/us updates on the progress. You filled against Verizon not HTC ..
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Yea I spoke to Google yesterday about a refund and they told me they needed 1 or 2 days to investigate and figure out options. I was like, fine, as long as the option is a full refund haha. We'll see what happens...may have to take on Google too!
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Guy after taking a look how long it has been refused me the refund. Stuck with 600$ paper weight
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Did you accuse them of false advertising? I have a feeling they are going to try that on me too, but I'm not going to let them get away with it. Their website STILL says it works on Verizon, and I was told repeatedly by them, HTC, and Verizon that it should work. I'll get something in writing at some point from the guy at Verizon proving the admission by HTC that they screwed something up if I don't get a positive response.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
They said they wouldn't contact HTC or Verizon that's its not their job.. That HTC would want to talk to the costumer anyway and not to them... Like they can't get a sim card and fix it together..all of them. He gave me 10$ Google play credit though...like that makes me happy ...
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Did you buy through Google, or buy through HTC? Google just replied to me that they're granting my refund, and the return label and RMA form were attached to the email.

Try accusing them of false advertising by pointing out that their website STILL shows that the device works on Verizon even though it has been confirmed through an FCC complaint filed against Verizon that the issue is actually with the device and not Verizon.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
When did u buy it. I bought mine the day it came out straight from Google. Maybe I'll open another case so I get another person. What's the refund amount.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Same here. As soon as it was available from Google. Full refund.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
I started new request rather then my follow up from back in the day..if I do get it I'll get huwaii watch to replace my moto 360
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
So I had a thought regarding this. Have any of you been updating your tablets via OTAs? That's the only way to get radio updates since the factory images never include a radio image. If you've been just updating via factory images this whole time, that could be part of the problem. Someone should try flashing back to 5.0.1 manually, then just letting the system update itself via OTA all the way to Marshmallow and see if that does anything.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Factory images should include radios.
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
Maybe so, but they don't.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
The radio is part of the vendor.img I believe. I confirmed while troubleshooting with Verizon that the radios update properly when flashing full factory images.

Just a side note, Verizon rep checked in to see if I had returned the tablet yet. He says that they spoke to HTC again after hearing the latest update didn't do a damn thing, and HTC THINKS they have isolated the issue and will have a fix.

I personally was not willing to wait another month to find that out, but I'm going to hold out hope that you guys either get the working update, or get your full refunds. If any of you get a hard time about the refund just don't give in. You can be adamant about it being a faulty device and there has been documented proof of it in the response from Verizon to my complaint against them.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
I'm having a hard time and its annoying. I think I'm going to go on the chat or phone call today.
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
Has anyone tried Verizon with the latest MRA58V update?
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Doesn't look like that's a version available for the N9 from what I can see.
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
There are factory images on Google's site.

EDIT: You're right. It's MRA58N. My bad.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
This is the latest version I'm seeing right now for the N9 LTE.
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
Yeah, I just saw that. My bad. So MRA58N doesn't work with VZW either?
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
No. And as and myself are no longer trying to make it work. Good luck to anyone else still hoping for this to work .
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
I just published a piece on this to Android Police and I have reached out to Google for comment. Hopefully this will either shame someone into fixing it, or at least stop advertising that the tablet works on Verizon when it clearly doesn't.

http://www.androidpolice.com/2015/1...orks-on-verizon-a-year-later-it-still-doesnt/
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Good work. I still can't believe it took this long for something like this to be a covered issue. I have to assume like one of the comments on the article said, that there must have been SO FEW of these sold (probably due to price), that there weren't very many owners who also were on Verizon. Everyone on this thread pretty much assumed it was Verizon's fault, so we all spent so much time complaining about Verizon that no one really put the screws to Google, or HTC for that matter.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Plus, for me, initially Google was so willing to replace the device and offer a refund that I just assumed it HAD to be Verizon.

Now I'm just ticked off that I have the keyboard folio, which wasn't exactly cheap, and there's not really anything I can do to get anything back for it.
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
Android 6.0.1 factory images are up and I think it has a new radio. Can someone flash this to their N9 LTE and try a Verizon SIM?
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I was checking back in here for the same reason! Can't wait to see if they fixed the issue.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Someone flash it and report back please. Thanks
[Nexus 9 Q&A, Help & Troubleshooting] knghts50:
give me an hr or so
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
Thanks!
[Nexus 9 Q&A, Help & Troubleshooting] knghts50:
no radio file in the file. unless it is embeded into the other files
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Well someone of course giving out false information :(
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
It's in vendor.img. You'll have to actually flash the images.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Radio is a separate file. I think we've been over this before.. Vendor img might hold some carrier specific information.. Not sure.. But not modem/radio
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
The vendor.img actually does contain the radio. If you download any of the factory images for the N9 and extract them, there is not one of them that contains a radio.img...the radio is in the vendor.img.
[Nexus 9 Q&A, Help & Troubleshooting] knghts50:
Ok I have flashed the file waiting for it to boot. VZW sim inserted more to come.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Did you flash the whole factory image, or just the vendor.img?
[Nexus 9 Q&A, Help & Troubleshooting] knghts50:
The whole image did not wipe user data. It went through like a normal upgrade. Still optimizing apps..been here for like 10 mins

---------- Post added at 06:06 AM ---------- Previous post was at 06:02 AM ----------

its working!!! on VZW
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Post pictures..?
[Nexus 9 Q&A, Help & Troubleshooting] knghts50:
http://https://www.dropbox.com/s/f23vajop4ep3rlf/Screenshot_20151207-231431.png?dl=0[IMG="Screenshot"]https://www.dropbox.com/s/f23vajop4ep3rlf/Screenshot_20151207-231431.png?dl=0[/IMG]

here you go put a link and pic
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
Oh, man! This is great news!!!!!!!!
[Nexus 9 Q&A, Help & Troubleshooting] knghts50:
[IMG="Screenshot"]https://dl.dropboxusercontent.com/u/71433635/Screenshot_20151207-231431.png[/IMG]

here you go put a link and pic[/QUOTE]

---------- Post added at 06:20 AM ---------- Previous post was at 06:19 AM ----------

Dibs on the 1st one to confirm the new image working.....oh wait no dibs needed....!!!
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
---------- Post added at 06:20 AM ---------- Previous post was at 06:19 AM ----------

Dibs on the 1st one to confirm the new image working.....oh wait no dibs needed....!!![/QUOTE]

I'm going to update my post on Android Police.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Can't see the picture. On the other hand I'll decide tomorrow if to order nexus 9 again (since it works) or settle for pixel c ( got tab s10.5 LTE) ....
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Considering the sale price, I may reorder myself for a personal tablet, since I'm probably getting a surface pro for work now. It's almost a buzz kill that after all that work I wasn't the first one to have it connect haha.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
And me the second.. Sale price on amazon or where at
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I'm checking amazon now.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Picture proof of it working still not loading up for me. Will see what pixel c is.. And to get more reports of how it performs on nexus 9..
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
I decided to unlock my bootloader, wipe data, flash 6.0.1, and then re-lock the bootloader. I can verify that the Nexus 9 is now working on Verizon as of this 6.0.1 / MMB29K build. It also connects to band 4 LTE in addition to band 13. :good:
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I'm considering repurchasing, but it seems like all the deals are on the international version. They list LTE band 4, which I believe works with Verizon, but they all specifically state it will not work in the US. do you know if this is true, or is this just a CYA so people don't complain if it doesn't work?
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
Is this international version too?

http://store.htc.com/store?Action=C...104_G - US - NAM - HTC - PS - Tablet - B&Ps=1
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
No! Good find! Purchasing now lol
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
I'll wait for pixel c announcement. Also wondering if it's possible to unlock the bootloader on the pixel.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I was going to, but I'm probably getting a Surface Pro at work soon, so the Pixel would be sort of redundant.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Just got an email that the Pixel C is for sale now. Can't believe they didn't make an LTE capable version.
[Nexus 9 Q&A, Help & Troubleshooting] Smokuevo:
It is what it is. Ordered 64gb like an hr ago.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
Yea I would have cancelled my Nexus 9 (re)order if there was an LTE version. Hope it works out for you. Seems like a powerhouse of a device.
[Nexus 9 Q&A, Help & Troubleshooting] oldblue910:
So, y'all want to hear something really odd? Whatever change they made in 6.0.1 to enable this thing to work on Verizon must have been done on a hardware firmware level because after installing that update, if you flash back to an older version (I flashed all the way back to 5.0.1/LRX22C), Verizon doesn't break again. It still works.
[Nexus 9 Q&A, Help & Troubleshooting] digitalmatrixio:
Somewhat explains why it is not* working with Verizon if you just update the vendor.img and install a custom 6.0.1 ROM. (Pure Nexus)

Thanks for bringing some hope in getting this working by flashing the entire system from Google.
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I wonder why it took them this freaking long. The handful of people in this thread couldn't have been the only people calling both Google and Verizon to complain.
[Nexus 9 Q&A, Help & Troubleshooting] digitalmatrixio:
An update to my previous comment:

I flashed all the files in the Google download for the device and let it dirty boot. I got a bunch of force close errors but then I reflashed another ROM and it is working now with Verizon.
[Nexus 9 Q&A, Help & Troubleshooting] CZ Eddie:
Looks like the HTC store is sold out of that LTE Nexus 9.

Does anyone know if the Expansys Nexus 9 LTE will work on Verizon or is it going to have weird band issues like an International version?

http://www.expansys-usa.com/google-nexus-9-tablet-unlocked-lte-32gb-indigo-black-279731/
[Nexus 9 Q&A, Help & Troubleshooting] ss12108:
I looked at that too and because it wasn't clear, I ended up just buying from HTC. I'm sure you can email expansys and ask for LTE bands to make sure.