yashsingh1/xdaforums huggingface dataset:
[Nexus 6 Accessories] mmessina:
Matt Bliss*(Slickwraps)

Jun 3, 6:59 AM

Hello,

You placed a case over our wrap/skins this ruining the wrap. This is the same lines as applying car wrap to your new vehicle and while doing show removing the paint and asking the vehicle manufacture to replace the vehicle.

Your wrap was perfect as you stated prior to the case installation so how is this our fault?

Matt Bliss

Director of Operations

￼

Mmessina1031

Jun 2, 4:40 PM

I recently read your warranty. Isn't this exactly what I did. I was honest and stated exactly from my first email. I feel you and your team should reconsider my request.

Slickwraps stands behind the quality of our products. Our ability to provide a warranty relies on the integrity and honesty of our customers. The 30 day warranty applies to product only and is decided at the sole discretion of the Slickwraps Customer Service team.*

￼

Mmessina1031

Jun 2, 4:07 PM

Unfortunately I didn't see that nor was I directed to the video. If I lied and said I was just a screw up then I would be covered. I feel that you could at least have offered something other than 'you warrant is void'*

I in good faith told you the truth. Sorry you can't help I would have given you a great review

Mike

---------- Post added at 09:48 AM ---------- Previous post was at 09:47 AM ----------

Obviously I followed installation but had not finished. Nowhere does it say do not use a case. I would have paid for a replacement if

---------- Post added at 09:55 AM ---------- Previous post was at 09:48 AM ----------

Also trolling this forum may be a little self serving. For a couple of bucks and product good will, you are lacking. Like I said your online policy about consumer honesty and integrity is meaningless, if I lied about the install on you would have been fine with a replacement? I think not
[Nexus 6 Accessories] slickwraps:
Hello,

We can send you a paid replacement, but putting a case over the wrap and thus ruining it is not Slickwraps fault.

We don't say place in a microwave either, it's hard if not impossible to put every disclaimer on the products. We design and develop Slickwraps to be intended as shown and depicted in the photos at Slickwraps.com. We can't say what case, cases, bumper, lens attachment, etc will or will not work with our product because we do not design them for this purpose.

With Love,

Weston

Slickwraps
[Nexus 6 Accessories] thacounty:
I'm all about trying to get an issue fixed, but I've put on enough protectors and wraps to know that sliding a case over them might take it off. I'm not sure why you want them to replace it when you should have noticed immediately what was going to happen. They probably don't mention cases because it should be common knowledge that this can happen, and some people use these instead of cases.
[Nexus 6 Accessories] slickwraps:
This is 100% correct.

Slickwraps is an alternative to using cases and to be used as it's depicted on Slickwraps.com.
[Nexus 6 Accessories] situman:
I remembered when the natural series came out, Weston here showed a pic of how well it fits in a case with the leather on the phone. At no point was using a case discouraged when using any of their skins.

However, I do think SW is not responsible for the sides messing up when the user puts on a case

,

if the initial installation was correct and successful

. But yes I do agree about the poor customer service. My card gets charged instantly, then somehow they keep losing my order in their system for a week or two, then the promised overnight shipping really meant its being shipped tomorrow and not you will get it in two days. So like some others, I gave up giving them my business.
[Nexus 6 Accessories] slickwraps:
Yes, I showed that, because someone was asking about that specific case "with natural series" which we happened to have on loan.

Looking back at our DM's I replied to everyone of your messages very promptly and believe you received a full replacement. If you're still having issues please feel free to email me directly at weston.pierce@slickwraps.com, more than happy to make anything right and resolve any pending issues you may have.

Weston

Slickwraps
[Nexus 6 Accessories] situman:
Yes you have resolved all my issues. The problem is not you, you have been a great help, its your company. When the same issues happen multiple times, it becomes tiresome, even if it gets resolved. Excluding the guy that used a case after installing his skin, quite a few individuals here have expressed dissatisfaction. So its clear there's an operational issue in the company. For example, why should I have to contact you or customer service if my order went missing shouldn't u guys email me telling me something was wrong with my order? Or if you expect heavy delays due to heavy volume, shouldn't that be communicated to your customers at the time of ordering? Do you really have all the time in the world to fix each individual issue that pops up? You guys do a great job of charging our cards though hehe.

You guys make great products, but customer service is what keeps your customers. After all, we are the ones forking over $10 for a piece of colored plastic :P I would hate for you guys to go away and Weston, you do a great job of serving your customers, but your company needs to make your job easier.
[Nexus 6 Accessories] ethan.r.besbris:
I had nothing but problems with SW... Receiving wrong items, delayed shipping, etc. There is a previous thread on these skins (which was closed)... http://xdaforums.com/nexus-6/accessories/slickwraps-natural-install-t3018388 lots of issues in that thread too. I gave up and finally stopped ordering from them.
[Nexus 6 Accessories] mmessina:
My point has and is, communication, product support and assistance in resolving issues. I posted my communications unedited to show that, my emails were not read completely, solutions were not offered and your website and warranties are vaque,. Although legally you are covered, you risk loyal supporters. Surely if a problem is recurrent information before and after installation would give you loyal repeat customers. I would have been happy with a discounted not free replacement. Since I am a 1%er I go through 1 to 2 phones or more per year and 10$ is not a lot for contact paper. Customer assistance is important, obviously assistance in making me a satisfied, loyal customer was indeed lacking.

Your product is good, growth dependent on these forums for referral and support is important. If conflict occurs here I will suggest dwrap even though your product is good, you have growth problems and support frankly sucks . The General manager has contacted me and appears sincere. Will post update

Bottom line your product is good. I would love to praise you but support leaves you wanting.

I am obviously not a newbie and I support good companies, UAG cases, several developers, qi wireless and support is paramount.

I will honestly post any solutions and suggestions offered
[Nexus 6 Accessories] siralsmooth:
[MENTION=5582214]slickwraps[/MENTION] I was going to ask what the status of my order was, given I haven't seen any confirmation emails, and I did a guest checkout and didn't create an account. Ordered over the memorial day weekend. Guess I should just wait longer? My card was definitely charged.
[Nexus 6 Accessories] slickwraps:
Could you PM me your full name? Happy to look it up for you.

Thanks!

Weston
[Nexus 6 Accessories] Jhvoorhies:
I replaced my back with the Natural Series Bamboo. I had the back fused to the skin so when I received it, it was immediately applied. Now, I am pretty dissatisfied because the backing is CONSTANTLY popping up towards the bottom of the device. Photos attached. Does anyone else have this problem or maybe a solution to this problem? No matter how much pressure or time held down, it ALWAYS pops back up within a few minutes. This is nuts.

Other than the backing popping up, the back DOES NOT lay flush with the frame of the phone even with the fused bamboo replacement backing... so disappointed :/
[Nexus 6 Accessories] slickwraps:
Hello,

Takes for reaching out!

Generally, when installing and it's bunched up in the middle it's due to an installation problem this is for every substrate we have. You mentioned you installed it correctly, so we'll rule that out. I will research this and get back with you with a solution, we will likely send out a replacement.

Also, these are not advertised or promised to be flush but more flush than placing on top of the OEM back.

Look forward to a reply by myself or a SW staff member today.

Thank You!

Weston
[Nexus 6 Accessories] swimdude1120:
Anyone have any of those slick discount codes. Missed that nice sale from weeks back.
[Nexus 6 Accessories] slickwraps:
Hey SwimDude!

We do offer XDA members 20% off by using code: XDA.

Weston
[Nexus 6 Accessories] swimdude1120:
Awesome! Thanks Weston!
[Nexus 6 Accessories] liangbk:
I have had the same problem but with the natural series leather with much worse puckering and failing. This happened with the first installation with the back not fused. A replacement was sent out with the separate pieces and it went ok for a few days but then the puckering started again and has only gotten worse as time has progressed. I have chosen to forget about it trying various fixes like heating it up and trying to re-apply lots of pressure to it while heated - to no avail.

I recently reached back out to Dolores at Slickwraps and she was not helpful. She suggested that I go out and buy 3M adhesive stating that this was perhaps a defect of my phone. When I asked for either another replacement back or another solution she stated she could not help me any longer.

the latest request number is 94350 and this is for order 3233566. Again there is no moto dimple cutout as it is being used with the thin replacement back. thanks for all your help to all those here on the xda forums.:good:
[Nexus 6 Accessories] Nocturnal86:
13 days and still no word from my order placed on the 22nd, so much for my gifts getting here on time.... This company is really getting as bad as I have heard, I was hoping for better and Ive ordered from them before and got it pretty fast so wth? If their turn around time and communication don't improve thats it for me. Im letting others know as well cause seriously almost 2 weeks with nothing. They haven't even sent a email stating what is going on or why its taking so long, or a time frame, or a complimentary discount. Nothing no sign... Im sure not working on the weekends helps all this backlog of orders or lack of communication...
[Nexus 6 Accessories] situman:
It still boggles my mind how she concluded it was your phone that's defective. I would love to hear how she came to that conclusion.
[Nexus 6 Accessories] il buono:
Have you contacted Weston directly? Things started to go a lot smoother once I emailed him. I received my package from them yesterday. It was missing my red carbon wrap since it was apparently back-ordered, but the SW team did make up for it and hopefully I will be receiving the red one soon.
[Nexus 6 Accessories] Nocturnal86:
Yes I emailed him 1 day ago pretty much stating the same thing I said in that post. Still haven't heard anything..
[Nexus 6 Accessories] liangbk:
yeah, basically what she said was that since people with OEM backs had been reporting problems (supposedly with expanding battery/heat issue), that it was probably the phone that was causing the problem. i told her that i never had any problems until i removed the OEM back and tried to install the slickwraps back but no reply basically. any help weston?
[Nexus 6 Accessories] pdiddyfan:
Been 13 days for me too. Ordered on the 22nd. Was supposed to have something sent overnight to me because of the delay in order, but I have yet to see that. That was 2 days ago. NEVER will I buy from this company again...
[Nexus 6 Accessories] slickwraps:
I don't see a direct email from you.

What is your order #?

Weston
[Nexus 6 Accessories] Nocturnal86:
I did I emailed you at this address weston.pierce@slickwraps.com at 12:25 PM on the 4th

Order number 3217011 hopefully you can let me know what this issue or status is with my order.
[Nexus 6 Accessories] slickwraps:
Ok, i'm still sorting through emails I received today.

I found it and will reply ASAP.

In the meantime I put your order in to reship.

Weston

Slickwraps

---------- Post added at 05:47 PM ---------- Previous post was at 05:44 PM ----------

Hey Kevin,

I put your order in yesterday when we talked but it was past the Fedex cuff-off time.

You will have these tomorrow. I included some goodies. :)

Thank You!

Weston
[Nexus 6 Accessories] Nocturnal86:
Ok great I hope you can pull this through for me weston I pretty bummed it's taking so long to send out an order especially when one was a gift. Ill update the thread on how long it took to get to me after all is said and done!
[Nexus 6 Accessories] slickwraps:
I just approved it to be resent. It makes our job so hard when USPS doesn't scan things. You'll probably see the first one scan as delivered at the end. :)

Have a Good Night!

Weston
[Nexus 6 Accessories] LuckyHermit:
I know exactly what the problem is. I had the same exact issue. The bamboo is slightly too large. If you want it to fit flush, you need to trim the edges a little bit. When mine did this, I very carefully peeled the edges up and trimmed a little wood off of the side and corner with a razor blade. I then took a heat gun (I'm sure a hair dryer would work too) heated the back up, and pressed down to make sure the adhesive stuck, and now it is perfect.

I'll take some pictures of mine tomorrow and post them.

Sent from my Nexus 6
[Nexus 6 Accessories] scoobaspeaz:
wrong post
[Nexus 6 Accessories] prbpci0:
Mine did this with the leather, not the bamboo. Probably 5 times in 5 different spots. I put a tiny dab of the gel super glue on the spot and held it down for 5 seconds. Worked really well for me. 'Sounds crazy, and you would think it unnecessary, but it worked. I don't think I'll have any trouble getting it off.

For me this phone is a hobby. Having to work through these issues is no different than software issues. With that in mind, I *love* the look and feel of the leather back. Totally worth it to me.

Pete.
[Nexus 6 Accessories] Dusty Rhodes:
Hey Weston!

Quick question...

I asked about microfiber faux-suede skins a long time ago.

Did that ever get any traction?

Just wondering.
[Nexus 6 Accessories] slickwraps:
Hey Dusty,

I don't think they'll be released. However, if you want one I can arrange it for you.

Weston
[Nexus 6 Accessories] evviesaurus:
hm

Despite all of the issues, I still want one of the brown leather replacement backs more than I should.

When will the site be back up for purchase? Thanks!
[Nexus 6 Accessories] Sleeepy2:
The sites not down...
[Nexus 6 Accessories] liangbk:
which gel super glue did you use?
[Nexus 6 Accessories] slickwraps:
Hey [MENTION=2643934]cds36[/MENTION],

Tried replying back but you block PM's. :(

I'm out for the weekend everyone, but will be checking emails. If anyone needs anything - weston.pierce@slickwraps.com

Weston

Slickwraps
[Nexus 6 Accessories] cds36:
Not sure whats going on Its not being blocked
[Nexus 6 Accessories] prbpci0:
Here's the glue I used to glue down the pop up edges on my leather SlickWrap:

Pete.
[Nexus 6 Accessories] thepktrckt:
Great work, looks amazing. Do you feel that if you cut a circle out of the plastic sheeting that the leather would be able to stretch to the dimple underneath or would it just pop up and act like a bubble? I like the feel of the dimple, I'm sure I could live without but I'm just curious since you've spent considerable time working on this solution.
[Nexus 6 Accessories] T-R:
There is no dimple in the frame "skeleton"... the dimple is actually part of the original back so if you aren't using it, there's no way to replicate it with leather. I agree it'd look much better.
[Nexus 6 Accessories] pdiddyfan:
I ordered my white carbon fiber sides on the 22nd of last month. I was upset, but spoke out too soon. Weston hit me up with a white full body and another goody. Thanks Slickwraps....
[Nexus 6 Accessories] Nocturnal86:
how thick is the leather supposed to be? Mine is pretty thick
[Nexus 6 Accessories] Ed Murray:
It depends. The black leather is pretty thin. Did you also purchase the replacement back? If you install the leather over the stock back, it doesn't look right too me. The actual thicknesses are listed on the site if you truely think your piece is too thick.
[Nexus 6 Accessories] Nocturnal86:
I planeed on putting it on the back. Mine is the thickness of a penny which is about 19mm and pretty thick, but the questions on Slickwraps says its supposed to be .7mm? That doesn't seem right if mine is that thick. I Haven't put it on my phone yet cause Im waiting for the replacement phone to come in.
[Nexus 6 Accessories] T-R:
Don't believe SW specs. Their back replacement spec was many multiples thinner than in real life.
[Nexus 6 Accessories] Sane1:
Finally received my order that was placed on the 22nd. Tan leather attached to plastic back. I ordered this before and had zero issues that time. Received the previous order withing 5 days, fit and finish was spot on. Phone looked great with the sanded and polished frame. Had some speaker issues and decided to do a warranty exchange. Got a new phone. Instead of reusing the old back that creased while removing it. I decided to just order a new one. I was so satisfied with the last order. Register my email this time to get a discount, that I didn't receive. Screw it as long as it as good quality as last time and fast shipping I don't care about the discount. Placed the order and signed back in later to check the status and now they are having a sale! Oh well, orders placed screw it.

Now today I finally get the order from way back on the 22nd. Super excited. Sand and polish the frame just like last time. Apply the leather. Looks sweet! 15 minutes later it starts to peal at the bottom left corner. Ahhhhh!!!! After about 2 hours of screwing with it I ripped it off and put the old one on with no plastic back. Looks like **** but at least the inside of the phone isn't exposed. Totally bummed this time around. Long wait and received a defective product.
[Nexus 6 Accessories] mmessina:
Support really poor. Weston contact me to try and understand why I took their goof policy seriously. I explained and it appeared some solution could be reached. However, emails go unable answered, even offered to repurchase at previous ordered price. Silence. Their replacement support is vague and totally to their benefit. I will post previous pm with weston and let forum decide also isn't it against drum rules to sell from xda forum, isn't it what sw is doing?
[Nexus 6 Accessories] situman:
Really? He asked why you took their goof policy seriously? Hahahaa that is funny. I say people should stop supporting this company until they can become a serious company.
[Nexus 6 Accessories] slickwraps:
Hello,

I'm very sorry since this weekend i've been in the hospital and just now replying on my own time. I was hit on my bike while training for a upcoming race. A truck trying to change lines hit me from behind.. Just broke a couple of ribs but I'll survive. Thanks for your patience.

And please do not put words in my mouth. It's just wrong.

Edit: I see the last time we spoke was on the 4th. I don't believe thats an excessive amount of time to not respond considering a weekend in-between.

Weston

Slickwraps

---------- Post added at 08:20 PM ---------- Previous post was at 08:17 PM ----------

Thanks Man! We appreciate your support and understanding!

I'm here to help.

Weston

Slickwraps

---------- Post added at 08:23 PM ---------- Previous post was at 08:20 PM ----------

Hello,

Could you please reach out to me at weston.pierce@slickwraps.com.

Weston

Slickwraps
[Nexus 6 Accessories] Jawrduhn:
For those who want the flush fit, I recommend not to get the replacement back. Even if it is a perfect fit, they always seem to lift after a few days. Go with the route others have went with a thin skin and then place the leather back on that for not only a more flush fit but also a more secure fit.

Already got it replaced once and had another issue with the replacement back and now I'm unfortunately out a leather skin. If I was to purchase from SW again I would have def went the leather skin only route. The leather skin is great quality (assuming you get one that stays stuck) but it seems 75-25.

(Also, the reviews on the website seem misleading, not sure why they show 1-5 star reviews. I posted a 5 star review for an HTC One M8 skin last year and it was on the page within a few hours. I posted a 3 star review for the skin and hasn't shown up on the website. Seems odd that EVERY review is either 4 or 5 stars for the Nexus 6 Natural wrap with all the complaints I have seen.)
[Nexus 6 Accessories] slickwraps:
Hello,

The replacement backs we're a great idea, but being that the nature of them required a DIY approach and even touching the adhesive for a second could and would cause issues. I personally have a strong feeling Slickwraps will improve or discontinue these in the upcoming future.

Our review system is much different then last year. Last Year anyone regardless if you purchased or not could leave a review. This year we have unlisted a 3rd party company to help with filtering out spam and etc which means some reviews take weeks to post. I'm very active on forums, social and blogs and find the positive reviews outweigh the negative. However, on XDA this has been a different story and probably why some brands have stopped coming here. I do see more complaints from XDA then the other forums and social sites i'm on, but that doesn't discourage myself from helping everyone I can. XDA makes up less than a percent of orders and adds no ROI in business sense for SW, however we LOVE XDA and i've met some awesome and amazing people I call friends on XDA. This is IMO the best droid forum and we're proud to be a member of the community.

Sorry for the rant, probably the meds they have me on while i'm bed rest. haha :)

Edit: Glad to see you back from 2014 posting on XDA! Welcome.

Weston

Slickwraps Team Member
[Nexus 6 Accessories] Jawrduhn:
No worries, haha. I was just curious. Yeah, the replacement backs were a good idea in theory but the stickiness unfortunately holds it back and ruins the skin since once the backing gives out, you gotta throw them both out. Appreciate the quick replacement however last week, although it was shortlived, it is much appreciated for trying.
[Nexus 6 Accessories] slickwraps:
We have yet to find a trend with our Natural Series. We've been doing the Natural Series since the iPhone 4 days on multiple devices with he same adhesive so we're testing and continue to test to improve the amazing innovative product. We're continually working with 3M to improve adhesive and Horween has just starting a new process of tightening the leather fibers that the 3M adhesive attaches to which will allow the wraps be be more reusable.

Weston
[Nexus 6 Accessories] Jawrduhn:
Indeed. I'll be back if a midnight blue leather back ever gets released, it would go perfect with the blue Nexus 6.
[Nexus 6 Accessories] slickwraps:
I agree. Blue and a Red Wine color would be nice. I was recently visiting a small shop in Augusta, KS that have been making world famous horse saddles for generations. They hand stamp amazing details in the leather, I would love to personally see something like this.
[Nexus 6 Accessories] thepktrckt:
Leather back without replacement back?

I just noticed the options for the leather back are either buy it with the replacement back attached or buy it with the hole cut out for the dimple. Is there a way to get the natural backs without the dimple cutout and without the replacement back?

Hope you heal fast Weston, broken ribs cannot be fun at all.
[Nexus 6 Accessories] JulesJam:
But the replacement back seems like it would provide a bit more protection if you dropped the phone. And I think you can just buy that double sided 3M tape if the adhesive starts to give out.