[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] NaomiMinami:
Hi,

This is Naomi. I got a unlocked Samsung Galaxy Note 4 from T-Mo.

However, I did copied the right LTE APN setting from a AT&T LG G2 [Locked]. I cannot get any LTE connection since Dec.

Here's my chatting history with AT&T customer service.

Thank you for your patience! Your AT&T Representative will be with you shortly.

Welcome! You are now chatting with 'Joseph Belcher'

Naomi Minami: Hi, Joseph.

Naomi Minami: This is Naomi

Joseph Belcher: Hello, Naomi. I see that you need help resetting your connection with AT&T services

Naomi Minami: Yes.

Joseph Belcher: I can definitely assist you with that :)

Joseph Belcher: What is going on?

Naomi Minami: I've troubleshooted about it 4 times.

Joseph Belcher: Are you not getting a connection at all?

Naomi Minami: To me, I can't get LTE connection since Dec.

Naomi Minami: Another line can't get data since Nov.

Joseph Belcher: Are you able to get 4G

Naomi Minami: I was busy in Nov, so...

Naomi Minami: H+

Joseph Belcher: That is 4G

Naomi Minami: And.... 0.8Mbps Downlink

Naomi Minami: I'm talking 'bout LTE

Naomi Minami: And 0.8.......

Naomi Minami: I'm pulling down 37 Mbps from T-Mo

Naomi Minami: And this thing happened since Dec. 01

Joseph Belcher: Alright. I just wanted to make sure it was the LTE or the whole data connection.

Joseph Belcher: Is your phone from T-Mobile?

Naomi Minami: And when I was in Japan, I could get decent 105Mpsish

Naomi Minami: Unlocked

Naomi Minami: Factory unlocked

Joseph Belcher: Okay.

Naomi Minami: Started using it since Oct.

Naomi Minami: Was able to get LTE through Nov. and Oct.

Naomi Minami: So...

Naomi Minami: Do NOT tell me LTE is not capable or not guaranteed .

Joseph Belcher: Okay. Did anyone ever explain to you about unlocking a phone from a different carrier and using with us?

Naomi Minami: YES

Naomi Minami: I DID get LTE.

Naomi Minami: I went to a store and they talked 'bout it.

Naomi Minami: Cuz you folks reject unlocking my LG G2

Joseph Belcher: Right. I am just trying to say that we do not guarantee that you will have LTE all the time. But I will still look and make sure that everything is looked at to make sure

Naomi Minami: I do travel a lot with my prof.

Naomi Minami: Well, yeah. Not all the time..

Naomi Minami: I used to have LTE all the time back in Oct. and Nov.

Naomi Minami: Now......

Joseph Belcher: Right. I am looking into this

Naomi Minami: MMK.

Naomi Minami: Thank you.

Joseph Belcher: It looks like there was a case created yesterday about this issue and the expected resolution date is December 16, 2014 in the evening

Naomi Minami: =_____=

Naomi Minami: Man..

Naomi Minami: Could you please simply reset my data connection at first

Joseph Belcher: I can do that.

Naomi Minami: I'll give it a shot before I drop into the store again.

Joseph Belcher: You do not need to go into the store. There is a case filed for this issue. it will be take care of. The store cannot help you anyway

Naomi Minami: Otherwise I'll gather my friends to transfer 'bout 30 lines in our Dept. of ECE from AT&T to T-Mobile a real quick.

Naomi Minami: That's what I'm talking 'bout

Naomi Minami: Again, thank you, I appreciate it!

Joseph Belcher: The store is not a Technical Support place unless you go to a DSC. Then it is

Joseph Belcher: Is your number the one that ends in ____?

Naomi Minami: Yes.

Joseph Belcher: Thank you

Naomi Minami: _____________

Joseph Belcher: Thank you

Naomi Minami: And I'm the holder right seating in front of the computer and talking to you.

Joseph Belcher: I understand

Joseph Belcher: *understand

Joseph Belcher: Will you turn your phone off for me

Naomi Minami: Sure!

Naomi Minami: Off now

Joseph Belcher: Thank you

Joseph Belcher: Sweet

Naomi Minami: I simply swapped out the battery

Joseph Belcher: That works

Joseph Belcher: Alright. Turn the phone back on

Naomi Minami: Booting

Joseph Belcher: Alright

Naomi Minami: Should I turn on my data?

Joseph Belcher: Yes

Naomi Minami: Cool... No signal now

Naomi Minami: lol

Joseph Belcher: It will take a minute

Naomi Minami: Clarift that got the same AT&T LTE apn from AT&T phone.Now on 3G not even HSPA+

Naomi Minami: Haha..........

Joseph Belcher: I am going to check and see if the towers in your area are okay

Naomi Minami: Cool, another AT&T HTC m8 is getting LTE right nect to me.

Naomi Minami: 02115

Naomi Minami: HTC M8: 8.1Mbps Down

Naomi Minami: I got 0.2Mbps

Naomi Minami: loooool

Naomi Minami: T-Mobile : 41MBps.

Naomi Minami: Ping is 60 only

Joseph Belcher: The tower that you are connection only has a 3G connection. And most of the towers around you are 3G there is one that is H+

Naomi Minami: Okay, now H+

Naomi Minami: AT&T : 6MBps

Naomi Minami: Again, HSPA+ is 3.5G, not LTE

Naomi Minami: I'm a student majoring in Electrical Computer Engineering and Computer Science

Naomi Minami: So, do NOT simply copy and paste your answer

Joseph Belcher: The two closest towers next to you. One is 3G and one has a LTE. It is possible that you are not connecting to the one with the LTE

Naomi Minami: The HTC M8 right next to me got LTE

Joseph Belcher: Right. That phone may be connected to the other tower.

Naomi Minami: YEAH, please gimme the authorization to get into that tower

Naomi Minami: We're all postpaid users

Naomi Minami: All activated and registered in Champaign, IL

Joseph Belcher: I do not have that power. No one does. It is whatever your phone connects to. You can keep restarting your phone and see if it connects to the

Joseph Belcher: LTE

Naomi Minami: MMK, I got the record of our chatting history. I do obtain previous one as well

Naomi Minami: Cool, if that's your only response.

Naomi Minami: MMK, I got it.

Joseph Belcher: Plus your have a case filed for this problem and there will be a resolution on the 16th

Naomi Minami: .....

Joseph Belcher: The only thing you can try is getting a new SIM card for the phone and see if that will help it get to get the LTE connection

Naomi Minami: I do understand that you folks got more customers, but, at least, I'm okay with a slower speed since last year, Verizon tossed us to 3G

Naomi Minami: And this year, I got 0.2Mish

Naomi Minami: That's not cool anymore.

Naomi Minami: We're paying for reliable service.

Naomi Minami: And trustworthy customer service

Naomi Minami: And.......

So, what I should do now?

Any suggestions?

Thank you folks!

Best regards,

Naomi