yashsingh1/xdaforums huggingface dataset:
[Amazon Fire Phone] Virajr:
Hello Guys,

Please send an email to firephone-support@amazon.com with the below details.

Amazon needs the following details to find a solution to this issue.

1) Name of network SIM used

2) Did the store/anyone cut the SIM to get it to nano size?

3) Help us by providing logs of your Fire Phone.

To send us logs, please follow below steps:

1. Press the Home button.

2. Swivel your phone or swipe down from the top of the screen to open the Quick Actions panel, and then select the Search icon (magnifying glass).

3. Type ";dm" (without quotation marks) into the Search field. You can find the ";" key by tapping the “?123” key.

Tip: If ";dm" is auto-corrected by your device, tap "dm" in the word choices that appear above the onscreen keyboard.

4. Tap the Search key (magnifying glass), and then wait 60 seconds.

5. Connect your device to your computer using a micro-USB cable. When your device is plugged into your computer, it appears as a removable mass storage device.

6. Open the Fire phone folder (titled "Fire") on your computer, and then open the "Internal storage" folder.

7. Open the “KindleLogs” folder. Drag each of the files within this folder to your desktop.

Note: If you only see "DCIM" and "Pictures" in the "Internal storage" folder, this means your computer recognizes your device as a camera. To change the USB connection type, open the Quick Actions panel on your Fire phone, tap the "Connected as Camera" notification, and then select File Transfer.

8. Reply to this e-mail and include the logs as an attachment.

The total size of the attachment(s) must be less than 6 MB. You will need to send separate e-mails if the size exceeds 6 MB.

After you've e-mailed the log files, delete them from your Fire phone.

LET ME KNOW WHAT RESPONSE YOU HAVE FROM AMAZON ON THIS.
​
[Amazon Fire Phone] Virajr:
What is the response from Amazon???
[Amazon Fire Phone] iamviv:
I am also facing a similar situation

Amazon is casually asking me to return the phone and get a full refund. The refund process also looks too complex. Why it isnt working in India alone? They told me that

Although, the Indian carriers provide the network bandwidth which is required for the Fire phone, IMEI's of the Fire phones were not added to the carriers outside the US, so currently the Fire phone will not work with the carriers outside US.

When pressed if they would even rectify it by mid next year, they said that currently they arent working on it. They call a phone which doesnt work with any sim other than the U.S. an unlocked one. Still they are selling the phone at $449 calling it unlocked and when people face an issue they say its Unlocked only in the U.S. This looks like a complete fraud.
[Amazon Fire Phone] Firetooth:
Any updates?

Did you return the device? Even the return procedure looks pretty complicated.
[Amazon Fire Phone] Virajr:
We should press amazon to find a solution to this and deliver a fix ASAP considering how big the Indian market can be for them for their inventory of fire phones that are unsold. Moreover, Motorola had similar issues with Moto E And Moto G and they had worked out a solution in 15 days. Amazon can also do the same provided they are serious on fixing the issue.

From what I understand, they need to give an update list of fire phone IMEI's to the Indian carriers who will update their systems accordingly.

The more all of us push, the more we have a chance that Amazon acts faster.
[Amazon Fire Phone] iamviv:
How do we push? Mailed the customer care, then spoke to them on call and even mailed Jeff Bezos. Lol. On a serious note we have to keep doing something daily I think. What is the course of action of most of the people who have the Fire phone here? I mean i see many comments long back. What have you guys done? Do come back to help the newbies
[Amazon Fire Phone] Virajr:
Did amazon request you for a phone log as mentioned in my earlier post? Unlocked Fire phone works without problems in Europe and other countries. So it is not only restricted to the US.

We can send them mails regularly to check on the progress as returning the device is not an option for us. It would be helpful to know what response the others are getting from Amazon. Please post your responses.
[Amazon Fire Phone] srinath_001:
any one tried may day

i mailed the issue to Amazon and they are suggesting to use may day to sort the issue
[Amazon Fire Phone] Firetooth:
All those mails were sent using MAYDAY. Its not so useful.
[Amazon Fire Phone] SSK XDA:
Send Amazon logs to fire phone support team

Hello Guys,

Please send an email to firephone-support@amazon.com with the below details.

Amazon needs the following details to find a solution to this issue.

1) Name of network SIM used

2) Did the store/anyone cut the SIM to get it to nano size?

3) Help us by providing logs of your Fire Phone.

To send us logs, please follow below steps:

1. Press the Home button.

2. Swivel your phone or swipe down from the top of the screen to open the Quick Actions panel, and then select the Search icon (magnifying glass).

3. Type ";dm" (without quotation marks) into the Search field. You can find the ";" key by tapping the “?123” key.

Tip: If ";dm" is auto-corrected by your device, tap "dm" in the word choices that appear above the onscreen keyboard.

4. Tap the Search key (magnifying glass), and then wait 60 seconds.

5. Connect your device to your computer using a micro-USB cable. When your device is plugged into your computer, it appears as a removable mass storage device.

6. Open the Fire phone folder (titled "Fire") on your computer, and then open the "Internal storage" folder.

7. Open the “KindleLogs” folder. Drag each of the files within this folder to your desktop.

Note: If you only see "DCIM" and "Pictures" in the "Internal storage" folder, this means your computer recognizes your device as a camera. To change the USB connection type, open the Quick Actions panel on your Fire phone, tap the "Connected as Camera" notification, and then select File Transfer.

8. Reply to this e-mail and include the logs as an attachment.

The total size of the attachment(s) must be less than 6 MB. You will need to send separate e-mails if the size exceeds 6 MB.

After you've e-mailed the log files, delete them from your Fire phone.

LET ME KNOW WHAT RESPONSE YOU HAVE FROM AMAZON ON THIS.
[Amazon Fire Phone] srinath_001:
sent log this is what response came

Hello,

I'm sorry for the inconvenience caused to you in this regard.This is not what we want our customers to experience.

In this case, I'd request you to contact us via Mayday button, so that we can look into the issue in detail and determine the root cause of the problem and resolve this immediately.

Please understand that this issue cannot be resolved via email because it requires live assistance.

With the Mayday button, you can connect to an Amazon Tech advisor through video chat who can access your phone screen and help you to resolve this issue in live, this Mayday buttons is bringing a more personalized customer service experience.

To connect to an Amazon Tech advisor with Mayday on your Fire phone:

1. Swipe down from the top of the screen to open Quick Actions, and then tap Mayday.

2. From the Mayday screen, tap Connect.

If it is convenient for you to talk to us over call, please contact us via call.You can visit the below link and click on the "Phone" tab, enter your number, and we'll call you right back :

OR

Amazon Fire Phone specialists can be reached 24 hours a day, seven days a week at 1-866-321-8851(toll free).

Be assured that we’ll continue working hard to ensure that we provide the quality product support you expect from us.

We hope you can contact us soon so we can help solve this problem quickly.

I'm sorry I couldn't solve this problem right away, and we look forward to hearing from you soon. Your patience and understanding is highly appreciated in this matter.
[Amazon Fire Phone] ugendarraju:
My fire phone was given for me from my boss , which he had taken in US. It came with AT & T subscription , for which i applied for unlock code if i have to use india sim , (currently using IDea Sim) . i got the code and unlocked the phone without any cost. just applied the request code on at & t website and got the unlock code in an hour. it was pretty easy. it is working for indian sims...

Ugendar V
[Amazon Fire Phone] iamviv:
How to get the Unlock code and where to apply it.
[Amazon Fire Phone] Virajr:
Are you able to make and receive calls using IDEA Sim???
[Amazon Fire Phone] ashchand:
Unlock codes are valid only for AT&T fire phones. Our fire phones are default GSM unlocked.

Seems AT&T knows how to solve the issue, we must tell this to Amazon. Lets hope together those 2 can come up with the fix.
[Amazon Fire Phone] tomu1983:
Reply from Amazon

Hi - Here is the reply I got from Amazon

For the time being, please try the below workaround and see if your phone is working:

1. Please contact your carrier in India as they may be blocking Fire Phone.

2. Before contacting carrier, make sure you have your Phones' IMEI number. To find IMEI number: On the dialer enter *#06#.

3. The carrier may also need to the Type Approval Code (TAC) which is 01428500 (this is part of the IMEI number).

4. Ensure caller id is enabled, in India you must have caller id enabled

Settings->Phone->Configure Caller ID->Show Your Caller ID

Tap and select 'Show Number';

5. Set correct APN

Settings->WiFi & Networks->Change your mobile operator->Access Point Names->Add an Access Point Name

Enter in the details provided by the carrier, only edit the fields the carrier provides, leave others untouched

Scroll to bottom 'Save and Select APN'

If the phone still doesn't work after following the above steps, please feel free to write back and let us know by using the link below. We'll work on another solution for you.
[Amazon Fire Phone] Virajr:
I don't think AT&T can help. They can only provide the unlock codes for locked phones but in our case the unlocking has already been done by Amazon. We need to be behind Amazon for a solution on this.

---------- Post added at 03:45 AM ---------- Previous post was at 03:40 AM ----------

Thanks for this info. Has changing the settings helped?
[Amazon Fire Phone] tomu1983:
I do not have the phone currently with me. I just wanted to see if someone can check this out and if that helps.

Thanks,

Tom Thomas
[Amazon Fire Phone] Virajr:
I will have my phone with me on 17th Jan...request other people to respond if the solution provided by Amazon works.

---------- Post added at 04:01 AM ---------- Previous post was at 03:56 AM ----------

Ugendar, is your phone really working on idea sim. Would be nice if you can confirm that you can make and receive calls without any issues.
[Amazon Fire Phone] abhixec:
Vodafone has the worst customer care I called them and they keep telling me that its a network configuration issue and hang up on me with out any useful information.

I even tried explaining to them that I want to know if the IMEI for the phone is blocked but they are ignorant to that !

Any one else had luck with getting the information from their carrier ?
[Amazon Fire Phone] iamviv:
I have tried to get enough behind Amazon but to of no real use. I even wrote to Jeff Bezos. Though he got his Executive customer relations Erin Cooper to reply to me. They have not come up with a solution. All the steps which Amazon has been asking us to take like give this details, do this and that is of no use. After troubling them so much I just understood the same. It has to be worked from their end and people need to start to apply pressure. No one seems to be much concerned. They have at least acknowledged the problem to me and their head as replied that he will contact me once something is done. I think this is just to stop me from asking the right questions. So it would be great if the rest of you fight too. An Unlocked GSM phone has to work internationally if it does not then it is not an unlocked phone. Spread the message of this Amazon Fraud business that they start doing something.

---------- Post added at 08:48 AM ---------- Previous post was at 08:42 AM ----------

Yes getting the information from carrier is really an impossible task. But if the device is not working then i dont think the carrier is answerable too. So instead of contacting the carrier contact Amazon.
[Amazon Fire Phone] nash2925:
I shall try this

I will try these steps and let you know people whether the phone is working or not! This is quiet disappointing that a company like Amazon is not able to provide a solution for a simple problem :(
[Amazon Fire Phone] nash2925:
Options Greyed out!

Caller Id and Access Point Name are greyed out! I am using mobile without inserting a sim!
[Amazon Fire Phone] Firetooth:
You have to insert sim and try them. Lol.
[Amazon Fire Phone] ravinravin009:
My friend is trying from days. Amazon says they want to give a firmware upgrade.

Seen from my Flagship Killer
[Amazon Fire Phone] vigneshcp:
reCAPTCHA

I called Amazon support over phone, initially they said that Amazon is configured only to work in mobile networks in USA and not in other parts of the world. Then I argued with them and said that it is working in Europe (UK and Germany). Later they said that a firmware upgrade is required to fix this and Amazon is working on this. She also said that recently they applied a patch in Japan and now currently it started working in Japan.

I asked about the ETA (expected time to accomplish), they did not give a firm ETA . They said approximately 1 month and they also said they need permission from Indian government telecom regulator to release the software patch(which I doubt).

I tried using a nano SIM (airtel Chennai), but it is not working

---------- Post added at 05:51 AM ---------- Previous post was at 05:46 AM ----------

Hi Ugendar,

Are you able to use IDEA SIM, if so which part of India you are using it. This will help us understand if this is working only on certain frequency (GSM).
[Amazon Fire Phone] JessieA:
Fire Phone Works in India with Vodafone

Guys,

The fire phone works for me and I use Vodafone sim from Chennai. The story goes as follows. I got the phone from my husband a week back and I have been trying with the sim and it never worked. On top it showed Vodafone IN with signal bar, the data plan worked but no calls or messages. My husband contacted Amazon and following is their email and I've also commented what I did for each step.

Thank you for calling today about your Fire Phone.

I am sorry you are having trouble using the device in India.

Here are a few things for you to try.

1. Make sure you are using an actual nano SIM card and not a SIM card that was cut down to a nano SIM card. Cutting down an existing SIM

card is not recommended and has been known to cause compatibility issues. If the phone says "No SIM" or "Invalid" in the Status Bar at

the top of screen, you might be using a cut SIM card. - I was using a new nano sim. My data plan worked fine and on top it showed Vodafone IN but was not able to make calls.

2. Turn on caller ID. (Service providers in India require all phones to

have caller ID enabled.) To turn on caller ID, go to Settings > Phone

Configure Caller ID > Show Your Caller ID, and then select Show Number.

This option was disabled in my phone so couldn't do anything

3. Please contact your service provider so they can verify if your IMEI is blocked by the network. Your carrier may ask for the following

information:

IMEI: To find the IMEI number, enter *#06# on the phone's dialer.

Type Approval Code (TAC): The TAC for Fire phone is 01428500. - Vodafone said they do not do this and don't block any phones

4. Access Point Name Information: Go to Settings > WiFi & Networks >

Change your mobile operator > Access Point Names > Add an Access Point

Name. You should only enter the information the carrier provides, and

then tap Save and Select APN. - This was already setup with right settings for Vodafone

After checking all the above it still did not work so I lost hope and asked my husband to call Amazon for a alternate solution. They asked if I did the 5th step which was below. So I waited for 24hrs inserted sim and restarted sim and voila it worked.

5. It may take 24 to 48 hours for you to use your phone to make and receive calls after the carrier activates it. After 24 to 48 hours,

you should remove the SIM card, restart their phone, and then insert the SIM card.

PS - The thing is these settings given above where already set for my phone. But it worked after Amazon was contacted so I wonder if they did anything with my IMEI number to make it work.
[Amazon Fire Phone] ssdfsfd2343:
Fire phone is working in India

It's working perfectly with Airtel nano sim. Calls are crisp and clear.

After adding the access point from carrier , re-insert ur sim after 24 to 48 hrs. It will get activated without any issue,.
[Amazon Fire Phone] vigneshcp:
Started working

Started working for me as well (airtel-Chennai-Nano SIM). The case is similar to what JessieA had experienced. After seeing her post, reinserted SIM and to my surprise it started working well.

I did not do any software upgrade or patch, it started working just like that.

I guess Amazon would have published their range of IMEI numbers to Indian carriers for white-listing. But this wouldn't been possible w/o our constant bugging of Amazon support center and blasting emails. Thanks everyone for your continuous support, co-ordination, exchange etc.

I guess by now all of us should have Amazon fire phone working in India.
[Amazon Fire Phone] VishalDe:
Will it work for Vodafone Mumbai

Thanks for providing detailed tweak to do.

Will it work for Vodafone Mumnbai or should I need to ask them to add my IMEI number to their white list. or Simply reinserting SIM after 24-48 hrs will work.
[Amazon Fire Phone] Virajr:
Thank you everyone.....phone is now working on Airtel Mumbai. Using carrier provided nano sim.
[Amazon Fire Phone] Generation2015:
Solved!! Amazon FirePhone not working in India

Guys,

I recently purchased FirePhone from US and was having troubles in getting it to work in India. But after lot of research, I finally got it working.

Mine worked with Vodafone nano sim in New Delhi.

Here is a post to help you guys with it!!

amazonfirephoneindia.blogspot.in

Thanks,
[Amazon Fire Phone] tomu1983:
airtel and vodafone will work

Heard that airtel and vodafone will work with firephone..BSNL change is in progress
[Amazon Fire Phone] ugendarraju:
Yes

Follow this below link and get it unlocked . Yes , everything works fine :

search for AT & T Unlock link on google.

h t tp s://w w w.att.c o m/deviceunlock/?#/

---------- Post added at 06:47 AM ---------- Previous post was at 06:38 AM ----------

im using it in Goa . i have unlocked using AT & T unlock link ( h t tp s://w w w.att.com/deviceunlock/?#/ ) sorry , im not supposed to put links here . and it works fine . it will give you unlock code and once u type the unlock code it started working . no settings nothing. i just cut the normal sim to nano and filed the top side of the sim as it wouldnt fit in and inserted it. it is working fine. no problems.
[Amazon Fire Phone] HanzDieter:
is this Link also working for a german Telekom FirePhone? If yes, what are the steps? on the website I find an option: Costumer Type: Non-AT&T Mobility customer --> so I don´t have to write in the AT&T wireless number, only the IMEI Number. Does anybody know, if this works with this option?
[Amazon Fire Phone] myselfgeorge:
Any update on this?

Even third rate Chinese manufacturers make truly unlocked global phones these days. I tried to make Fire phone work in Hong Kong, Singapore, and now in India. Absolute failure.

When I manually search for providers, I can see the list of GSM providers in the area. But, the phone just doesn't connect.
[Amazon Fire Phone] Manikyalareddy:
I am planning to buy the Phone but how

I have seen the mobile accidently. I liked it how to buy the mobile from USA.

How did you got the mobile

what is the Price

from which site you bought the mobile

did you pay any customs in india

in how many days you received the mobile.

did you received the new sealed mobile which is not used.

please any one send me the details . I need the mobile Please
[Amazon Fire Phone] k000:
Returning mine
[Amazon Fire Phone] Manikyalareddy:
what is the Problem for returning the mobile.

what is the Problem for returning the mobile.

where did you got the mobile
[Amazon Fire Phone] scotyard:
So, will a AT&T Amazon Fire Phone with unlock code work in India? If anyone has a phone which is working in India, please confirm ASAP.
[Amazon Fire Phone] vjsngh:
how can i use firefly and app store and mayday please help me they ask your country not supported and am updated to 4.65 then i will lost thest apps how can i get these apps
[Amazon Fire Phone] bholababa:
try installing cyanogenmod

If the default Amazon OS is giving issues and not working in India, here is a guide to install Cyanogen, see if this helps.

w w w . reddit. c o m /r/ firephone/ comments/ 3e6bkq/ full_guide_installing_cyanogenmod_on_amazons_fire
[Amazon Fire Phone] vinustar:
Yes, it is absolutely working fine in India. I have used Airtel's Nano sim. First time, I used Micro sim cut into Nano sim by Airtel's office people. But, it didn't work. It needs original nano sim. When placed original nano sim, without any issues, it just worked.
[Amazon Fire Phone] Haonao:
i'm having the same issue... if you have solved it please tell me how ..thanks
[Amazon Fire Phone] ZaynZm:
Now the network work's???...in amazon fire phone!
[Amazon Fire Phone] pandiyan5in:
Hi am using Amazon Fire phone in chennai - India. Unfortunately I have dropped my mobile in water. Is there any service center in chennai.

Thanks for if anyone helped.
[Amazon Fire Phone] missime:
i have a at&t locked fire phone . i have the unlock code too but it shows invalid sim . anyone can help here . i tried all indian sims from bsnl to jio all sim shows invalid sim
[G2 Q&A, Help & Troubleshooting] rebar71:
So I woke up this morning and have a notification for an OTA system update? Apparently, it's version D80120g. Doing some quick searching doesn't reveal much other than that it came out a few weeks ago. That in itself is surprising since I'm on XDA daily and hadn't previously seen any mention of this update. Anyway... has anyone taken this update? What has changed? Will I still be able to root after taking the update?
[Honor 6, 6 Plus Q&A, Help & Troubleshooting] scx000:
Hi @ all XDA Users,

i have an Honor 6 (H60-L04) i unlocked & rooted it sucessfully.

So now i want to install a custom rom via CWM but i always get an error.

Can somebody/anybody help me?:(
[Honor 6, 6 Plus Q&A, Help & Troubleshooting] fasa123:
You are aware there is no custom rom for the Honor 6 yet?
[G 2014 Q&A, Help & Troubleshooting] josfr4ncisco:
How do I add artist art and album art for the music I've copied to my device?
[G 2014 Q&A, Help & Troubleshooting] snipereye:
download musixmatch and there you can add anything

Sent from my XT1068
[G 2014 Q&A, Help & Troubleshooting] josfr4ncisco:
I don't want any other music player, sorry :v
[G 2014 Q&A, Help & Troubleshooting] snipereye:
after editing album art u can delete the musixmatch

Sent from my XT1068
[G 2014 Q&A, Help & Troubleshooting] josfr4ncisco:
Does it work for artist art too?
[G 2014 Q&A, Help & Troubleshooting] KrishnaSagar:
MusixMatch adds all ID3 tags. It even has auto-fetch of Lyrics, Tags, Album Art etc. Also even if you don't want to use it as a player, the floating lyrics works in the Play Music app also, It detects the currently playing song and shows a floating lyrics window.
[Nexus 6 Q&A, Help & Troubleshooting] StrangeTimes:
So google play music for me works...but when I disconnect from bluetooth and I end the task for google play the icon remains in the status bar still and I have to reopen the player and close to make it go away. Anyone else have this issue? What players do you guys use?
[Nexus 6 Q&A, Help & Troubleshooting] Amos91:
I've got the free 6 months of play music with the nexus so I'm currently using it.

However my go to app for music playback is poweramp.