[Amazon Fire Phone] iamviv:
Yes, I am doing the same thing and I achieved considerable progress today. They did not ask me any phone log. Here is what i mailed them:

An Unlocked phone is one which will work with any sim card. No I am not

looking to return it and get a refund because that is not a solution. I

dont have a phone which I can use and I have paid money to buy yours which

you called unlocked. Why am I not able to use it with my Sim card then? If

your phone will not work in all SIM card dont call your phone UNLOCKED.

There isnt one mobile phone which is UNLOCKED and will not work with an

Indian Sim. If you are going to advertise and sell it as an Unlocked phone

then you better make it work. If you still want me to return it then send

me a good brand mobile phone with the same specs that is UNLOCKED. I am

pretty sure every other MOBILE manufacturer make phones that work

everywhere.

Here is what they replied:

Hello,

I'm extremely sorry for the disappointment caused.

Please accept my sincere apologies for the inconvenience caused to you thus far. I do understand how frustrating this must have been to you. We value our customers' trust above all else--it is the foundation upon which Amazon.com was built.

We would never want to lose a valued customer like you and we always endeavor to assist our customer with the best of our service. It is certainly not our intention for our customers to have anything but a pleasant experience using Fire Phone.

However, this is something that we need to take serious consideration for change on website Fire Phone detail page.

To ensure the utmost attention, I've also forwarded your concern and suggestions to our development team and we'll consider your feedback as we plan further improvements. We're regularly working on improvements to your Fire Phone experience.

We'll consider your message as a feedback as we plan further improvements. It is always important for us to hear how customers react to all aspects of their experience. We do value the feedback of our customers and make every attempt to integrate their comments or suggestions in our further developments.

Your comments and questions help us continue to improve the service we provide, and we appreciate the time you took to write to us.

As always, please feel free to contact us should you have future suggestions, questions or comments. We have team of experts who takes into consideration each and every feedback of our customers and brings them into practice.

We hope to see you again soon.

I think we need to keep pushing them everyday. They have to solve this. I advise everyone here to do the same. Thanks.

---------- Post added at 05:15 PM ---------- Previous post was at 05:05 PM ----------

I also got a mail from them saying that their phone is UNLOCKED only for all U.S. carriers. I again blasted them before they sent the above reply. Here is what i mailed them.

Hello

This is what your own Amazon guide has to say about UNLOCKED PHONES.

The Basics

It's important to understand that only some kinds of phones can be unlocked, namely phones that are compatible with the GSM (Global System for Mobile Communications) network. GSM phones contain a small, removable card, known as a SIM (Subscriber Identity Module), that is programmed with your subscription information and phonebook. A SIM card can be removed and placed in other GSM phones, allowing you to quickly and easily change handsets while retaining your contacts and carrier service. Today, T-Mobile and Cingular are the only two GSM-based carriers in the U.S., while Verizon, Sprint, and Nextel operate on the CDMA and iDEN networks. CDMA- and iDEN-based phones do not use SIM cards, and phones for these networks are only available from the carriers.

What is an Unlocked Phone?

At its core, an unlocked GSM phone is simply that: a phone not “locked” into a single carrier’s network. Since an unlocked GSM phone is not tied to any carrier, you are free to insert your active GSM SIM card into any unlocked phone and start making calls.

And here is what ebay clearly explains about UNLOCKED phones:

GSM "Unlocked" Phones -

If the phone states "Unlocked" in the title and / or description you can just take out your sim card from your existing GSM phone and place it into another unlocked GSM phone. If the description says unlocked , you can use it on any GSM network worldwide. Only GSM phones can be unlocked so please look for the word GSM in the description. Also, you must make sure that the frequencies supported by the phone are compatible with your current wireless provider.

There is nothing called a U.S. Unlocked phone. It is either unlocked or not. This reply from you is absurd. Look at this line

"In U.S Fire Phone can be used on any network that the reason it has been named as Unlocked GSM."

I am quoting your own exact words. GSM stands for GLOBAL SYSTEM FOR MOBILE COMMUNICATIONS, not American only. An Unlocked GSM has to operate all over the world where the band frequencies are available. Change the production description on your website and send me a phone with similar specs for return of the phone or make this phone work.

I hereby advise and ask all of you to give a real fight. This is a fraud if they are going to sell a phone calling it UNLOCKED and if it doesnt work with Indian GSM. Frauds!