yashsingh1/xdaforums huggingface dataset:
[Nexus 9 General] singmokjai:
Nexus 9

Yea I guess I'll just have to be lucky if I'm going for a replacement through Amazon. Thanks for your pic cause now I know what tactile really means lol. Then again I don't see the light bleeding a really big problem unless you are on a dark or black background display very often. If you're mainly browsing the web and general light use you won't even see it. I mean I couldn't even see it until I used the backlight bleeding app with the black background and at 100% brightness. I thought at first the buttons weren't that big of a problem and thought just needed getting used to but it's actually harder to feel for it than I thought.
[Nexus 9 General] 3dupunk:
I bought mine from Amazon, HT4AFJ/white/32 GB.
[Nexus 9 General] mkygod:
I mentioned this before in either this thread or another one, but I would suggest exchanging your Nexus 9 sometime in January if you've purchased from Amazon or Best Buy. These retailers both have extended holiday return policies in January 31st and January 15th respectively. My reasoning is that you'd stand a better chance of getting a Late November or even a December model, which will likely will have the new revision.
[Nexus 9 General] GrillMouster:
One good, one bad

On Saturday I ordered a 16GB and a 32GB, both black, from Amazon. They arrived a few hours ago. I have already requested a replacement for the 16GB; it will arrive on the 18th. The 16GB has terrible light bleed and sunken buttons that lack tactile feel. In comparison, the 32GB model has almost no light bleed and the buttons are nicely raised and "clicky". The only problem the 32GB has, and I hesitate to even call it a problem, is very slight flex of the back plate when it's pressed in the middle (the 16GB had none of this). I wouldn't have even noticed it if I hadn't been looking for it after reading all the stories about it.

What strikes me as odd is that the 16GB, which has all the problems, is a "B" model, while the 32GB is an "A" model.

16GB = HT4B8

32GB = HT4AR
[Nexus 9 General] singmokjai:
Nexus 9

I know Amazon gives you 30 days to return the previous nexus if you are going for a replacement. My question is, do they ship you the replacement right after you request it or do they have to receive your 1st nexus and then they send you the replacement? Also assuming they send you the replacement right away,

if

you decide the 1st nexus was in better condition than the replacement can you return the replacement model instead? Anyone who has experience on this is welcome to share. Also, could you take pictures of your buttons and light bleed? It would be much appreciated and helpful, as I plan to send mine in for replacement. Right now the buttons are definitely a problem for me but not so sure about the light bleed until I get to see more comparisons. Thanks in advance!
[Nexus 9 General] GrillMouster:
they shipped the replacement inmediately and give me 30 days to return the defective unit or they will charge the credit card
[Nexus 9 General] singmokjai:
Hey there. I mentioned this in the post below but was wondering if you know weather Amazon will send you a replacement of the Nexus 9 before they receive the original nexus you had initially ordered? I don't have Amazon prime so I want to be able to get in as many replacements as I can to get a better nexus 9. Thanks mate.

---------- Post added at 09:22 AM ---------- Previous post was at 09:18 AM ----------

Is it 2 day shipping or standard shipping?
[Nexus 9 General] GrillMouster:
2. I have Prime, so even replacements get two day shipping
[Nexus 9 General] singmokjai:
I don't have Prime so that means replacements will be standard shipping for me? :(
[Nexus 9 General] GrillMouster:
I don't know, ask Amazon.
[Nexus 9 General] prdog1:
On the 32 to fix the back press firmly between your palms. Will hear and/or feel a click when the back locks in. There is a clip that is not engaged. :cool:
[Nexus 9 General] GrillMouster:
If this is true, I owe you a beer. I haven't seen this mentioned elsewhere. I'm about to check the ifixit teardown to see if I can spot an internal clip (I know it has clips around the perimeter). Regardless, I'll give it a try when I get home.
[Nexus 9 General] prdog1:
Worked for me and was mentioned in an early thread. I got mine release day and that is how I fixed it. It was loose above the Nexus close to center. If flexed it could hear a click. Press that section together. :cool:
[Nexus 9 General] thebrainkafka:
Plesse explain in more Detail. Where to press?
[Nexus 9 General] tysj:
If it was anything like mine., just press down and run your finger along the back from the S to the top (portrait) and it should click in. Haven't seen it pop up again since.
[Nexus 9 General] FoulDroid:
reveived mine 2 days ago from Amazon : 32Gb White : HT4B9JT

No Prob here...
[Nexus 9 General] Diaphragma:
I got the HT4BNJT aka the "good version" and I actually have light bleed and bad buttons. Power button is good, volume down is OK, and volume up is bad. Both volume buttons feels faulty.

I'm gonna provide a light bleed test picture taken from my nexus 5 in a dark room.

I by the feel of that volume button, and the look of the distracting light bleed, I think I'm gonna return it. How does the light bleed look compared to yours n9's?

The volume buttons is the pic might look fine, but they aren't clickey.
[Nexus 9 General] marctronixx:
which proves my point. does not matter which build date, there will always be some less than ideal models off an assembly line.
[Nexus 9 General] m2thedeep:
I received the HT4ARJ today from Amazon and it had problems with lightbleed and the back cover. I ordered a replacement so hopefully it doesn't have the same problem.
[Nexus 9 General] m2thedeep:
I tried this on mine and unfortunately it didn't work.
[Nexus 9 General] Infamous512:
So there is no difference in chances of getting a good one in 32gb over 16gb?
[Nexus 9 General] singmokjai:
I got a HT4BDJT and in fact your pics look if not 100% at least 90% like my tablet. My buttons are just flush and not tactile at all. The light bleed isn't all that bad compared to other n9 pics I saw in this thread. I personally don't mind too much about the light bleed unless it is really bad. My main concern is the buttons. I thought I can get used to it but apparently I really don't even know if my fingers are touching the power button or the volume buttons. Sometimes I would look before clicking them but more or less I find myself wondering which button is it if I'm not looking.
[Nexus 9 General] mijkz:
Received a black 32GB from Amazon (UK) today. S/N begins HT4C1JT - back is solid, buttons are raised and bleed is limited to just the very edges of the top and left side and only really noticeable in a dark room.
[Nexus 9 General] Diaphragma:
I forgot to mention that the back is bending as well. Does yours have that as well?
[Nexus 9 General] singmokjai:
I wouldn't say mine bends but there is a very slight give if I try to apply pressure. I read from other posts about pushing on top of the 's' where it says 'nexus' and if you hear a pop sound then it should be better. I had to actually apply a good amount of pressure for the back to bend so IMO the back is fine for me.
[Nexus 9 General] Master05:
Recieved my 4th tablet on thursday, HT4B6JT (05/11) and it's almost perfect. Buttons are good, no mentionable flex in the back and only some slight lightbleed at the top and the bottom left corner that is barely noticeable at all.

It's a keeper :o
[Nexus 9 General] .vermilion:
Bought my Nexus 9 today (16GB white)

I got HT4ANJT...

Have very very minimal light bleeding on the upper right and the lower left corner. Nothing to worry about, it's only visible in boot animation. The back fits perfectly and the buttons can be pressed very well.

I'll definitely keep mine! I'm so happy, it's great.

Sent from my Nexus 9
[Nexus 9 General] singmokjai:
When did you guys buy it and is it from Amazon? White or black version? Can you guys share pics please, much appreciated.
[Nexus 9 General] .vermilion:
I bought it today in a local electronic store. It's the 16GB white model.

I'd love to send you a photo, but unfortunately my HTC One with the beautiful violet tint in the camera won't let me...

Sent from my Nexus 9
[Nexus 9 General] dinocgeo:
You get that violet tint on your HTC One camera too? Mine has that issue at night with low light. Flash makes no difference when outside.
[Nexus 9 General] .vermilion:
Yes... It's a common hardware defect! If you're still in warranty you can send it in for repair. My tint developed about half a year later since buying the phone. Because I don't take many photos with smartphones I didn't send it in. I can live with it most times.

Sent from my HTC One (M7)
[Nexus 9 General] con100:
I just got the Nexus 9 as a early Christmas gift and I got a HT4BDJT. Is that a older model? I do have the hard to press buttons and the flex in the back. I also have light bleed but I'm not sure how bad it is compared to other models. Here's a picture comparing the light bleed to my Nexus 7. I'm kind of afraid to exchange it for another since it seems like I might get one that's even worse.
[Nexus 9 General] m2thedeep:
That light bleed looks really bad. I'd return it unless you are completely happy with it.

I just received a HT4B6JT as a replacement device and while the back cover is now firm, the light bleed is even worse. Will definitely return this one and Amazon is shipping my third replacement tomorrow.
[Nexus 9 General] singmokjai:
You have the same model as me and light bleed looks very much like mine as well. However I took my chances and my replacement is on the way.
[Nexus 9 General] ChristianJay:
You can check it here

https://imeidata.net/check

I got mine today and it does have light bleed. This thing is an amazing tablet though.

I think I will get another just to see if it's any better. If it's not can I keep the original and send back the replacement I wonder?
[Nexus 9 General] singmokjai:
Did you get it from Amazon? That's exactly what I would like to know. Anyway my replacement comes today. Will post pics later tonight. Hoping its a keeper..
[Nexus 9 General] tds.escapehatch:
Hey guys I just recieved a black 32gb Nexus 9 model: HT4AR from Amazon.

The buttons are nice and clicky.

Minimal light bleed, one spot in the top middle is noticeable during bootup but isnt during normal use and streaming videos.

However this unit has the a "trampoline" back so ive requested a replacment from amazon.

I did not have any luck pressing on the tab to click the back into place on the unit as an earlier poster described.

Hopefully better luck with the next one.
[Nexus 9 General] pootown:
With Amazon do I need to return this one before getting the replacement? I have button probs but am also very unhappy with the performance in regards to slow switching between apps, long pauses to get out of apps to home screen and terrible scroll stutter and load times on chrome. I want to try a new one but am not confident it will satisfy with performance.

I
[Nexus 9 General] tds.escapehatch:
The option is refund/replace and Amazon will send a replacement before you so your device back.
[Nexus 9 General] pootown:
Radical. How long is the return window on the replacement?
[Nexus 9 General] ewa12321:
Received mine today 32GB black LTE from Amazon Germany. Ordered it last Sunday 21.12.14. Bulid HT4C4WV. Screen is perfectly fine, no lightbleed. Back has no clicking sound or similar issues reported by others. Buttons are raised but little bit hard to press and they moving all directions when I pressing them. But I'm really happy, almost error-free device. Very fast. And Touchwiz-and other bloatware free ;)
[Nexus 9 General] singmokjai:
I just got my replacement from Amazon and the buttons are good and way better compared to my first tablet. As for light bleed it is slightly worse than the first one but around the same. I may consider keeping this one unless google does an official announcement on the light bleeding issue. As for the back it does seem to have a slight give when pushing down on it compared to my first nexus. I believe no Nexus 9 is perfect and can only be as close to perfect as possible.
[Nexus 9 General] ChristianJay:
Pretty sure you can send either one back. Amazon is very understanding with all this stuff. If your second one has bleed get a third. There are guys going through 5 until they get a good one.
[Nexus 9 General] darkmuffin:
Beware: if you're trying to get a replacement through Amazon, they are no longer replacing - at least not for me. Customer rep emailed me and said that since they cannot guarantee that other replacement units will not have the same issue, they will not give me another one. I was going to order three and keep the best one, but now I have to return the two that I have.

First unit had serial starting with HT4ARJ had decent buttons except for volume up which had no tactile feedback. It also had moderate light bleed, but the worst part was that the top speaker was crackling at any volume greater than 50%.

Second unit also had serial starting with HT4ARJ which had great buttons, but terrible light bleed and a piece of dust under the glass!

I really, REALLY want to love this device, but it is plagued with problems, both hardware and software. Going to try again at the beginning of February. I wish all of you other Nexus 9 owners the best of luck and I hope to join your noble ranks again soon.
[Nexus 9 General] ChristianJay:
I just submitted for my first return. I have a feeling they'll send it but I doubt another if I need it. I will keep the first one if the second's worse just trying to get a little less bleed, it's substantial on the one they sent, but I can deal with it as the tablets a beast. My first was HT4BB.
[Nexus 9 General] ritchea:
If you get an email to rate your CS experience, give it a 1 rating and a phone number for them to contact you. They usually do make contact. See if you can't get it sorted out. Of course they can't guarantee that the other units won't have the same issues; they can't say they will, either. Good luck.
[Nexus 9 General] darkmuffin:
Took your advice and called. Amazon said it is their policy to not replace more than once. That's why they refunded me the money. The rep said I am free to order it again, however.

She also said that customers have been complaining of light bleed and it is no longer considered a defect. I wonder how that will affect future returns/replacements. For anyone considering ordering it from Amazon, I'd still be careful - they might no longer accept the devices back on the grounds of light bleed.
[Nexus 9 General] Infamous512:
I can't say I blame them. Not Amazon's fault the quality control was poor. Imagine how many replacements they probably had to send out. I had 3 just myself. I even got $30 in amazon e gift card for the inconvenience. I'm sure I'm not the only one. Someone else on the forums said they ended up getting a 80% discount. Amazon is the one getting shafted in all that. Idk if its always policy or just holidays but mine says it returnable until the end of January. So even if you can't replace it, just return it and try again. Not as easy as a replacement but same ending.
[Nexus 9 General] ChristianJay:
They will have to state that in the description then. If my second one is worse I can return both, get refunded then re-order.

HTC/Google or whoever really need to get on the ball with this stuff. It's ridiculous that every item from the Nexus line starts out this way.
[Nexus 9 General] singmokjai:
lol thanks. I'm on the same boat as you actually. My replacement has good buttons but in terms of light bleed it is about the same as the first one. The light bleed isn't too serious, I mean it isn't noticeable unless you're on a black background display. I may or may not get another replacement. I think you could send either one back cause why would they care which model it is. They just want a Nexus 9 back lol. I know for a fact the model number isn't listed anywhere in the order details either. I also read that LCD screens generally have more or less some light bleed but obviously this is on the manufacturer's behalf. This is my first Nexus product but from what I'm hearing this was expected lol.
[Nexus 9 General] ritchea:
I do believe it is the "policy," which is often ignored as we have seen here. My suggestion was not for you to call, but for them to call you regarding your low CS rating. Amazon does take their ratings seriously. It may have worked out the same in the end. Return each defective model and reorder new ones until you give up. Having bought 6 Nexus devices (with only one return--my first N7 FDH), I can say I've seen similar reactions even from Google when they get frustrated because their poor quality control led to many exchanges. I don't think any electronic device is "perfect," but the heavy light bleed shown in the pictures posted here and elsewhere is NOT acceptable. It IS a defect, but one that may have to be handled through HTC.
[Nexus 9 General] m2thedeep:
I'm not so sure revision numbers matter when it comes to the defective units. The first device I ordered from Amazon was the HT4ARJ model, and it had lightbleed, volume button, and back cover problems. The second unit was a B model and it had horrific lightbleed, volume problems, and something under the screen; the back cover was fine. The third unit I just received today (HT4ARJ model again), has a great screen with virtually no lightbleed, the back panel is steady, and the volume/power buttons work great. So if you are buying a Nexus 9, don't settle for one with problems. This third device I received seems to have no problems whatsoever, which shows that there are Nexus 9 devices in the wild that aren't defective.
[Nexus 9 General] kendrick8997:
Wow, reading through here, that would be awful to have to return so many things! I guess I was lucky on my first one!
[Nexus 9 General] m2thedeep:
Yeah, the quality controls weren't exaggerated. In fact, I'd say there is probably not enough outcry about the devices given the reviews on Amazon. I just ran the backlight bleed test app on my new device and there is no backlight bleed whatsoever. The only time I can see any lightbleed is during bootup, and even then it is very minimal. Given this, I think anyone who has backlight problems should return their device for a replacement.
[Nexus 9 General] Purpleclad:
I too went through 2 defective devices, both suffering from flush buttons and bad lightbleed. The 3rd replacement came from Amazon and it is almost perfect. I sent a very nice email to Amazon customer service about the 3 orders, and they responded with an apology and a 50% credit back to my Visa. I was floored, I didn't ask for or expect it, but a very nice gesture on their part.
[Nexus 9 General] singmokjai:
Hey purpleclad could you or anyone else here share your opinions on what you think of light bleed in the pics I attached? In the first two vertical pics, the one on top is my replacement model and the one on bottom is my first nexus. Third pic is the same just from a different angle. As for the fourth and fifth pic, the one on the right is the replacement model and the left one is the original. First five pics are at 100% brightness level. Last two pics is at 50% brightness and I usually use only about 40% brightness. My first nexus had bad buttons and some light bleed. The replacement one has good buttons but for light bleed I think its acceptable? (considering I use it at 40% brightness). Having a hard time deciding if I should try a 3rd replacement. Anyone is welcome to share their opinions. Thanks a lot guys.
[Nexus 9 General] m2thedeep:
What did you write in the email?

---------- Post added at 01:02 AM ---------- Previous post was at 01:00 AM ----------

Both look pretty bad, but I can't be 100% sure as the picture quality isn't the greatest. If you're unhappy in the slightest, return for a replacement. No need to settle.
[Nexus 9 General] Purpleclad:
Both of those look pretty bad to me. My first two were probably on the level of your first, if not slightly worse. However, my 3rd which is a keeper is WAY better than either of the 2 in your pictures. I haven't put much weight into the "revision" because all 3 of mine from Amazon have been the A serial number. I think its just luck of the draw really.

As previously mentioned my 3rd unit displays no imperfections. The bleed is next to non existent, buttons stick out and have a click to them and the back is solid as can be, with no flex.
[Nexus 9 General] d3mncln3r:
wouldn't the later revisions be expected to have fewer problems?
[Nexus 9 General] singmokjai:
If you don't mind, it would be great if you could post some photos using the backlight bleed test app for your 3rd unit. I would love to see what it looks like compared to my units. This is the first tablet I've ever owned so perhaps what I thought wasn't as bad is probably bad enough for others. Thanks in advance bro. Oh and if you could share how you communicated to Amazon through the email that would be great as well :D
[Nexus 9 General] fankuan19:
Don't give up guys, my very first one is nigh perfect (aside from initially refusing to charge, which cleared itself up). Buttons could stick out more, but they're usable. Sadly it was a gift from my mom and she doesn't remember where she ordered it from. HT4AJ
[Nexus 9 General] stavrinho:
I see that the initial hardware problems are still here :(

I want to order one from a European amazon (uk or fr are the cheapest) but i haven't make the move because i am not sure if i will have to pay the return shipping cost in case the product is defective.

And i am waiting to buy the Nexus 9 from November!! :(
[Nexus 9 General] ad720:
HT4ARJ here with no issues. Was a gift ordered from Amazon late november. No light bleed, buttons are not bad, back is fine. Battery good so far. I really think its luck of the draw.
[Nexus 9 General] Infamous512:
The prices on Amazon have gone back to normal. No more $50 off. I think I might of saw the white 16gb still $50 off but who knows how much longer cause all the rest are back up in price. I thought I read somewhere that the $50 price cut was permanent? I guess I was mistaken. Think this means that have the newer batches or is the price just back up?
[Nexus 9 General] singmokjai:
Be aware guys Amazon prices have gone back to $399 for 16gb black model but the 16gb white model is $379.99 from 'other retailers' selling through Amazon. As for Amazon's pricing it's $382.76 for 16gb white model.
[Nexus 9 General] kendrick8997:
I would agree. But I haven't witnessed any of the problems that were mentioned here
[Nexus 9 General] Mrwirez:
Does anyone know what version mine is??

HT4B5JT
[Nexus 9 General] georgios73:
Seen one on ebay 32gb black for 370euros (470euros for the 16gb where I live)

I will probably buy but does anyone know if it's the 2nd revision they say the model is 0P82100-32-BLK.
[Nexus 9 General] ChristianJay:
Just got my white 16gb replacement and it (HT4BD) is MUCH better than the first, I'd say 95% perfect. There is a small bit of bleed in the upper right corner but it is very small, what I would consider normal for the tablets I've owned. The buttons are perfect and the back seems firmer. Great tablet and I;m glad looks like Amazon is shipping out good ones now.
[Nexus 9 General] jarjar124:
Got my replacement from google. Everything is great except....the screen has a yellow tint
[Nexus 9 General] Mrwirez:
What's the first 6 digits of the serial number under 'about tablet'.
[Nexus 9 General] andyahs:
Just got my second replacement with almost no light bleed but 2 dead pixels. HTC dropped the quality assurance ball big time with this tablet.
[Nexus 9 General] jji7skyline:
Do the new revision tablets have a 2.5Ghz processor? That's what my Nexus 9 K1 is appearing as in CPU-Z. Can anyone else confirm?
[Nexus 9 General] vollmilch:
Arent they all clocked @ 2.5 GHz?
[Nexus 9 General] stavrinho:
I don't have a Nexus 9 but everywhere i see that it's 2.3Ghz.

Can you check with antutu( info tab) also?
[Nexus 9 General] georgios73:
A bit difficult to check as I don't actually have it yet.