[X 2014 General] JulesJam:
I am beginning to think they don't have them any where anyone at Motorola who you can get on the phone or chat with can access. From what it looks like over on that Droid Ultra thread, at least in the online database they only have the unlock codes for the Dev Eds and Pure Editions or those retail models that the carriers allow to be unlocked. I think that the bootloader unlock codes for the Verizon and AT&T retail models aren't in the database the Motorola employees you can speak with on the phone or chat with have access to.

The reason I think this is because the error we are getting when querying the online database in the proper format is that either our device id is incorrect (and it is not) or that our device id is not in the database (which I think is true).

I think there is another database in the Chinese plant where the devices were manufactured that only requires the IMEI to query and that database has all of the codes. That is where I think the Chinese code sellers were getting the codes from.

I think this because I purchased a code from a Chinese code seller last spring directly off of taobao and all he needed was my IMEI. However, the database we can access online requires more than the IMEI, it requires the bootloader unlock data in the proper format. And when I give the bootloader unlock data for my retail Verizon OG Moto X in the proper format required, I get the error that my device id is not valid (it is) or that my device id is not in the database (which I believe). When I query the online database using the bootloader unlock data from my Dev Ed in the proper format, it returns a bootloader unlock code so I know that the format the bootloader unlock data is being put into for the query is correct. I just think the bootloader unlock data for those devices that the carrier does not allow to be unlocked is not in that database.

And I don't think the Motorola employees you can get on the phone or chat with have access to the database in China where all of the bootloader unlock codes are stored. So it doesn't surprise me at all that they tell you they don't have the codes. I believe them.

---------- Post added at 04:22 AM ---------- Previous post was at 04:13 AM ----------

I highly doubt you will get a Nexus 6 out of them. The 2 devices aren't equivalent.

If you are that unhappy, sell your Moto X 2014 and buy a Nexus 6. We all knew when we purchased these devices that the VZW and ATT Moto X 2014 weren't unlockable from Motorola and that if a code seller or a dev couldn't help us out, that we were stuck with locked devices. I personally was hoping for a code seller to come through for us but so far that hasn't happened.

It's not Motorola's fault - it is Verizon and AT&T's fault. Motorola can't do what the carriers won't let them do. They don't have the kind of leverage over the carriers that Apple does. And they want their devices to appeal to businesses, and businesses demand secure devices by and large so they don't want their retail devices hackable. They offer the Pure Edition for that, which will work for those of you on AT&T but not those of us on Verizon. Again, not Motorola's fault - they made a Verizon OG Moto X Dev Ed. It was Verizon who wouldn't let them do that this year. We are lucky that the Nexus 6 will work on Verizon and that is only because Google has leverage over Verizon. But Motorola and Lenovo don't.

I am sure Verizon knows about the code sellers - heck there are jack arses on the Motorola forum who discuss it even when the Motorola forum rules prohibit that kind of discussion. Yet some people just can't stop themselves from posting it over there *smh*. It was public knowledge that you could buy a code to unlock your bootloader and I am sure Verizon and ATT knew it was happening and complained to Motorola because really it is a security breach likely at the plant where the devices are manufactured. When Lenovo took over, I think what happened is that they put an end to the security breach by securing the database in order to make Verizon and ATT happy.

Lenovo is just entering the US market and needs to please the carriers to be successful. Verizon especially doesn't want us to have unlocked bootloaders.