yashsingh1/xdaforums huggingface dataset:
[X 2014 General] Jercote:
TELUS support chat.

info: You are now chatting with 'Samantha'

Jeremie: Good evening, I have a question regarding the moto x update to android 5.0

Samantha: Hi Jeremie, thank you for contacting TELUS mobility chat support. I hope you are doing well today!

Jeremie: You as well.

Samantha: I can look at some information for that update.

Jeremie: Great!

Samantha: There actually is not any information about an update at this time.

Jeremie: It is strange since this phone is getting updated currently in the US, Brazil and Mexico. Your website mentions quickest software updates and it is the main reason why I purchased this phone meanwhile everyone else is getting the update but us who purchased froM TELUS.

Jeremie: I know its not your fault but would it be possible to forward my comments to higher ups as I find the wording on your website to be misleading.

Samantha: I totally understand what you are saying. We don't even know about the updates until they actually come out.

Samantha: What you can do if you would like is leave your feedback. There is a "how are we doing" link at the bottom of our home page which will allow you to leave feedback about our website or concerns and that will get to the right people who can handle this request.

Jeremie: OK thanks for your time.

Samantha: No problem! Does that help you for today?

info: Your chat transcript will be sent to ........ at the end of your chat.

Jeremie: Yes have a good evening. Thank you

Samantha: Thanks! You as well!

I will leave my feedback as she suggested.

Here is the feedback I sent them:

On your website, the information provided for the Moto X mentions that the phone gets the quickest software updates. The XT1097 has been updated to android 5.0 in Brazil and Mexico over a week ago and the US XT1095 for almost a month. Even the XT1096 sold at Verizon has been updated almost 3 weeks ago now but still, your agents don't even have a date in sight for when the update will be coming to TELUS Moto X.

The reason I bought this phone was for the quick updates as clearly stated on your website. As you surely know, information in this day and age goes around the globe pretty quickly. If you make a statement like the one made about the speediness of the software updates, you better make sure you're on par with other carriers around the world or it really makes you look bad.

I am not complaining in order to get any sort of compensation but as a long term customer I hope you take my complaint seriously and improve the way you manage software updates.
[X 2014 General] Gage_Hero:
Nice, I took the time to fill out the feedback also..... many points along the same lines.... hopefully someone takes note.....
[X 2014 General] Ironman_stittsville:
I also provided similar feedback.

I am too pessimistic to believe that it'll do anything but I also don't like to complain unless I'm doing something about the problem.

Rh.
[X 2014 General] Gage_Hero:
wow looks like moto messed up bigtime from what ive read..... wonder if the at&t guys had a similar incident.... going to check that thread next.... sorry for your troubles guys really I am just glad I switched now... more than ever.....
[X 2014 General] Kodiak1:
Here's a thought... Probably a long shot, but what if the stability issues are strictly a result of corrupted modem files? If that were the case, would it be possible to flash just the modem/radio files from the 4.4.4 package and retain the current 5.0.1 system? Would doing that prevent future updates from coming in?
[X 2014 General] ShensMobile:
Yeah, I was thinking of trying that first too. In the settings, the baseband version is "unknown."

Steve-X, do you know which partitions we have to flash in fastboot to reload the modem?
[X 2014 General] Gage_Hero:
I did see that in another thread somewhere..... baseband unknown... think in the q&a section either moto x or nexus ... cant member where exactly.... i read too much
[X 2014 General] Steve-x:
This is what you'd flash for just the modem/baseband:

fastboot erase modemst1

fastboot erase modemst2

fastboot flash fsg fsg.mbn

fastboot flash modem NON-HLOS.bin

fastboot reboot
[X 2014 General] Methodikull:
Strange how the Soak Test had no adverse effects but as soon as Wind pushed the update it went awry. Wonder if it has anything to do with Wind and their baseband. That's why I was hoping someone caught the update so I could try it on my TELUS one lol.
[X 2014 General] Steve-x:
It is certainly strange. I would think they signed the package with the wrong keys but the update should actually fail, and of course it seems to have worked for a few people. I flashed the Wind package as soon as I got home from work but it was already pulled by that point. I figure at this point it is safe to just give up and go back to the retail/tmobile Lollipop build as this is sure to further delay the Telus release.
[X 2014 General] sunfirestorm:
how can you tell them apart? they seem to have identical naming RETCA_XT1097_4.4.4_KXE21.187-42_cid14_CFC.xml.zip is the won from motofirmwear (for tellus) and RETCA_XT1097_4.4.4_KXE21.187-52_cid14_CFC.xml.zip(wind) they look like newer version of the same to me
[X 2014 General] halfez:
I just got a push from wind with a software update after they pulled it.

Idk if its the same file .

just says version 22.21.22.en.CA
[X 2014 General] wrick01:
Could you please logcat that so we can get the URL and compare?
[X 2014 General] halfez:
I attempted to do it. no luck finding the URL.

not really sure how to do it adb logcat. its my second time trying it and both times have been unsuccessful
[X 2014 General] Methodikull:
Enable USB debugging, connect to PC, run adb devices to make sure its connected, run adb logcat, run ota download and look at the output in the command line.
[X 2014 General] ShensMobile:
Quick question. In the Wind 4.4.4 firmware package, there is no system.img, just a series of files named system.img_sparesechunk.0 to system_img.sparsechunk.4. How do I flash these?

Edit: Okay, also wtf, now I can't reboot to bootloader. The key commands don't work and neither does "adb reboot bootloader." Just boots back up regularly. This is bull****. Just stopped working overnight?

Double edit: Okay nevermind, I just held down "volume down" after rebooting, instead of volume down + power, and it worked. Wow this sucks.

Triple edit: Flashing the modem worked. Device has signal and WIFI, updating apps now, and then I'll report back on the problems when turning the phone off.

Quad edit: The phone doesn't reboot itself when off now. Really was just a modem issue. Will report back with any more problems I find!
[X 2014 General] halfez:
I did that, i see a whole bunch of download lines that keep being logged.

I re-tempted it a third time, but now the OTA is no longer available.
[X 2014 General] Methodikull:
If you still have the window open, just copy and paste the whole log into a hide tag here
[X 2014 General] halfez:
unfortunately i closed it
[X 2014 General] Steve-x:
There is no obvious way to tell them apart from the name. The first file is what is shipped with a Telus phone, the second is what is shipped with a Wind Mobile phone. Basically you have to match them based on the firmware version as they are slightly different.
[X 2014 General] sunfirestorm:
Dose anyone have a different mirror for the Wind image, the file shack one says it will take 4 hours but keeps failling halfway during the download. Is it that slow for everyone?
[X 2014 General] Steve-x:
I haven't seen any mirrors of the Wind file. It is generally slow.

Before any flashing try clearing the modem cache files, there is a chance that will solve the problem.

fastboot erase modemst1

fastboot erase modemst2

fastboot reboot
[X 2014 General] halfez:
yeah, i waited pretty much four hours for it to download
[X 2014 General] Kodiak1:
Nice work Shens! I'm at work right now but planning on following your lead when I get home... Hopefully the firmware package downloads successfully; kept failing last night. And as per Steve-X's suggestion, I will try clearing the modem cache prior to flashing anything, and see if that alone fixes the problem.

Keep us posted with your findings now that you're up an running.

And, assuming the download keeps failing, any chance you can post just the Wind modem files from that 4.4.4 Wind firmware package?
[X 2014 General] ShensMobile:
I'm currently out. I will zip up the modem files in about an hour or 2. I posted this solution on reddit and lots of people are having success. I have been using my phone sporadically but its working great so far.

The thing I'm still confused about is the system.img being split into sparse chunks. Googling lead me to believe you can consolidate them into a single system.img. Is that the only way to flash a complete 4.4.4?
[X 2014 General] Steve-x:
No, the Motorola version of fastboot understands the sparsefiles so you just flash them in order and it will assemble them properly inside the phone.

fastboot flash system sparsefile.0

fastboot flash system sparsefile.1

fastboot flash system sparsefile.2

...

Until you have done all of them in order.
[X 2014 General] ShensMobile:
I just found a guide showing how to flash the sparsechunks. Thanks for confirming though, you're a life saver.

I also love that this is so easy to do. Makes softbricking Motorola phones so trivial.
[X 2014 General] Spikez421:
Apparently we will be getting the update today at 4pm.. Or it will start rolling out.. dont know if its PST or EST.. But thats what Telus Support told me..
[X 2014 General] shanedragon:
Its coming now¡
[X 2014 General] nexuslov3:
Got it!!!
[X 2014 General] Maelfus:
Just got the ota for telus, but I'm at work and can't pull it.
[X 2014 General] Jercote:
Sick!! downloading now.
[X 2014 General] blyndfyre:
[MENTION=5460777]Steve-x[/MENTION] if we flash back from TMO Lollipop to Telus stock 4.4.4 we should be able to get the OTA correct?
[X 2014 General] Steve-x:
Yes, that is correct.

I will be doing that this evening unless people report bricks, lol.
[X 2014 General] blyndfyre:
I'll be doing it tonight as well, thanks.

If it bricks, hopefully it's just a modem flash like Wind.

Wonder how long until we have to flash back to TMO though for 5.02!
[X 2014 General] distho:
Yeah I also got it after checking the system update.
[X 2014 General] Methodikull:
Uploading OTA zip now.

---------- Post added at 07:10 PM ---------- Previous post was at 06:54 PM ----------

Link to OTA zip: https://mega.co.nz/#!9IERwSLZ!wmmId0li9RexyMRpuXsw5pGc6VKLGe11wDQ9gwP8BzU
[X 2014 General] Maelfus:
Flashed beautifully. Enjoy it gents!
[X 2014 General] Jercote:
Yep flawless!
[X 2014 General] Methodikull:
If you guys appreciate my post, you could hit the thanks button :)
[X 2014 General] ShensMobile:
Great work Methodikull, thanks for popping that OTA zip up for us to take a peek at :)
[X 2014 General] Methodikull:
theres a button for that damn it lol

---------- Post added at 07:45 PM ---------- Previous post was at 07:41 PM ----------

So I can't seem to flash the update. Claims I don't have the right device? not sure why.
[X 2014 General] Steve-x:
Any progress so far?

I assume your bootloader is unlocked and that you were rooted? You need to ensure it is 100% stock/unrooted before the update will work.
[X 2014 General] Methodikull:
I reflashed stock so that it would unroot and remove the custom recovery. for some strange reason, motoboot wouldn't flash though. It said it didn't pass preflash check or something. everything else worked though and it booted fine. I'm now redownloading the OTA. I'll let you know how it goes.
[X 2014 General] Steve-x:
I don't believe motoboot can ever be downgraded. The version included with the retail/tmobile Lollipop would have been newer then the version included with the 4.4.4 Telus build. I would have expected the update to include an even newer version of it and to update it no problem but it is possible it is failing on a version mismatch. I do know that the retail/tmobile XT1095 can be downgraded to 4.4.4 and still updates fine with the 5.0 OTA. If we flash the retail 4.4.4 we can take the OTA update to retail 5.0 and then change the modem afterwards and it still works.

I believe the Wind mobile package also included a newer motoboot then the Telus version as well.

Let us know what happens after the fresh download.
[X 2014 General] Methodikull:
SUCCESS
[X 2014 General] Steve-x:
Good times!
[X 2014 General] Kodiak1:
Quick follow up for Wind users... Erasing the modem cache did not solve the issue. I have just flashed the modem from the 4.4.4 package and my device appears to be back up and running, with Lollipop from the borked update. So far so good.
[X 2014 General] belzy:
What version of Google Play Services are you guys showing on Telus Lollipop OTA? Mine keeps wanting to update but there isn't an update available.
[X 2014 General] Maelfus:
I was able to download an update for play services from the store, and I'm now at 6.5.99 (1642632-438). You could always try grabbing the latest one from apkmirror if its not showing up in the play store for you.
[X 2014 General] belzy:
OK. I get it then. I had installed 6.6.0.3 -038 from apkmirror previous to the OTA. Google hasn't released 6.6.0.3 -438 yet. I updated to -430 in the meantime so the message would go away.
[X 2014 General] boakun:
anyone have the stock rom for telus, i tried a nandroid backup but it keeps bootlooping to recovery / system boot indefinetly if i take the system update
[X 2014 General] Steve-x:
The link to download the full 4.4.4 is in many places in this thread - here it is again to keep things simple:

http://motofirmware.com/files/file/111-retca-xt1097-444-kxe21187-42-cid14-cfcxmlzip/

btw, flashed back to stock 4.4.4 and took the update to Lollipop, just restoring from my 2013 Moto X now(using moto migrate).

Once that is done I'll update some apps and root the sucker.
[X 2014 General] colourfuldays:
Is there anybody updated lollipop?the Android version is 5.0or5.0.1?
[X 2014 General] boakun:
5.0.1
[X 2014 General] psycho693:
i got the update aswell
[X 2014 General] colourfuldays:
Lol～THX！
[X 2014 General] blyndfyre:
[MENTION=5460777]Steve-x[/MENTION] can u confirm 5.0.1 after Telus OTA? didn't have time to flash back to Telus stock last night, will have to on my break today!
[X 2014 General] belzy:
Yes. 100% 5.0.1
[X 2014 General] Steve-x:
It's already been confirmed but I'll join in - it is 5.0.1.

It is the same version released to a few people last week.
[X 2014 General] wrick01:
Crap the "trusted devides" feature disappeared. Now it's asking me my pin every waking second.

Or am I just dumb? Can't find "smart lock" under security...
[X 2014 General] Steve-x:
The trusted device that Motorola added is gone. Lollipop has its own version called smart lock. I am using it with my Moto 360 and it works great(better then trusted device did).

It is listed under security.
[X 2014 General] wrick01:
Yeah for some reason it's not there.

I've updated google play services to no avail ( 6.6.03 1681564-430 )

Can anyone else reproduce this issue?
[X 2014 General] Steve-x:
Read through this entire thread:

http://xdaforums.com/moto-x-2014/help/smart-lock-missing-t2961293
[X 2014 General] belzy:
Yes. Scroll to the bottom under trust agents and turn on smart lock. Then the menu will show up at the top of the list.
[X 2014 General] wrick01:
That did it for me!

Many thanks to both of you.
[X 2014 General] blyndfyre:
Updated to 5.0.1 just fine.

One minor issue that I also experienced on TMO 5.0; Google Now Launcher crashes at random times when I pushed the home button. Another push of the home button will reload the launcher. A minor annoyance, though it happens about 2-4 times per day.
[X 2014 General] RunnersFoot:
Wind 5.0.1

Just in case this helps anyone who is on wind, running the T-mobile 5.0.

Had to flash back to telus 4.4.4

Then install the Telus OTA,

Then flash the wind 4.4.4 radios.

Then TWRP

Then Root

Then just to top it off get rid of the unlocked bootloader warning message using this post.

Hope that helps
[X 2014 General] kasrawis:
i have Wind stock lollipop 5.0.1 how do i unlock boot-loader and root if it's possible, i searched but too much confusion
[X 2014 General] RunnersFoot:
The only way I've ever seen is going through Motorola's website. You basically have to ask their permission to unlock. They really just want to keep tabs on whose warranties to fulfill and whose not to.
[X 2014 General] Steve-x:
I don't think there is really any need to flash the Wind modem, the Telus one should work just fine.
[X 2014 General] RunnersFoot:
Definitely have to flash the wind modem after Telus OTA. There was zero network connection after when I flashed.
[X 2014 General] Steve-x:
They must have made a change. I was able to use the Wind modem no problem on my Telus phone. I used the Wind modem with the retail/tmobile 5.0 package too.
[X 2014 General] pipesdl:
Could you let me know where to fine the telus 4.4.4 image to flash?
[X 2014 General] blyndfyre:
http://motofirmware.com/files/file/111-retca-xt1097-444-kxe21187-42-cid14-cfcxmlzip/
[X 2014 General] halfez:
Is anyone having trouble downloading the link?

keeps asking me for a decryption key before i can download it
[X 2014 General] Steve-x:
I had no problem downloading it the other day, just checked again and it still worked.
[X 2014 General] Methodikull:
That's strange. But the decryption key is right after the second exclamation mark. You could just copy and paste that.
[X 2014 General] halfez:
I keep getting the same error on my chrome and internet explorer browser

****** restarted my PC and it worked, weird...... just glad it did
[X 2014 General] Methodikull:
The decryption key is not the whole URL. I said it is after the second exclamation mark.

wmmId0li9RexyMRpuXsw5pGc6VKLGe11wDQ9gwP8BzU

Glad it's working for you now.
[X 2014 General] Jercote:
I'm loving this lollipop update but now my music doesn't play to my car through Bluetooth anymore :/ anyone else?
[X 2014 General] kasrawis:
Oh thanks for info. and i believe there is no custom recovery yet right ?
[X 2014 General] Steve-x:
TWRP works great!
[X 2014 General] belzy:
Seeing quite a bit of lag bringing up the launcher and freezes. Considering doing a factory reset. Anyone else experiencing anything?
[X 2014 General] proper69:
[MENTION=3014284]belzy[/MENTION] do a factory reset. It's a common problem with lollipop. I even had to do one with my nexus 9.
[X 2014 General] belzy:
Thx. Will do.
[X 2014 General] RunnersFoot:
Has anyone experienced problems screen casting to a Chromecast with the Telus release. I can cast with in a app like Netflix or YouTube. However if I try to screen mirror from the quick settings it doesn't show my Chromecast as an option.

I have a nexus 4 running stock 5.0.1 sitting right next to my Moto X and when I check the quick setting it does find the Chromecast.

Is this just me. Is it a bug in the Telus build. Or maybe purposely disabled for some reason?
[X 2014 General] Methodikull:
I've always had this problem on my Moto X, even on 4.4.4. Idk why.
[X 2014 General] RunnersFoot:
This is a 5.0 specific feature. My previous phone was a Nexus 5 that this worked on. Maybe I'm getting the two confused. Either way, I figured out a workaround by using the chromecast app it's self to mirror the screen on my Moto X.

Another bug I've noticed is that if I imitate a call using Bluetooth hands free in my car, the call will not actually dial until I unlock the screen. I'm pretty sure this didn't happen when I was on the T-Mobile 5.0. Is anyone else experiencing this? To be clear this is not using the moto assistant to dial. Its my car's hands free system.
[X 2014 General] Methodikull:
the toggle in the quicksettings is 5.0 but I'm pretty sure the option to case your screen was always in the chromecast app.
[X 2014 General] Steve-x:
For anyone who want to grab the full 5.0.1 firmware image:

http://www.filefactory.com/file/7hv608q62qc5/RETCA_XT1097_5.0.1_LXE22.46-22_cid14_CFC.xml.zip
[X 2014 General] colourfuldays:
Hi Steve !can u tell me the original of the link ?I can't download from u link .
[X 2014 General] strictlyphat:
Can I flash this to a att xt1097. And is this file used in rsdlite?!
[X 2014 General] Steve-x:
This is the only download link I have, and I have verified it works fine - it just takes 3 hours.

---------- Post added at 09:23 ---------- Previous post was at 09:19 ----------

This is for the Telus XT1097, it will only work on other phones if the boot loader is unlocked(which can't be done on ATT phones). The file does work in rsdlite just fine for Telus users or for unlocked boot loaders.
[X 2014 General] blyndfyre:
You cannot flash it with a locked bootloader.
[X 2014 General] strictlyphat:
Thanks guys. This phone is on eBay right now. Will be buying a pure edition tomorrow at 140$ off.
[X 2014 General] kasrawis:
where did you get telus 4.4.4 ?
[X 2014 General] Steve-x:
The down load link is located in this thread many times. If you check back through the pages you'll find it.
[X 2014 General] kasrawis:
i got it thank you though, is there any other link than file factory it's very slow
[X 2014 General] BungleMX:
Can this be flashed without erase data?
[X 2014 General] Steve-x:
I have never tried that but I don't think it will work and I don't recommend it.

If you're already running 5.0 it might be OK but even then it is asking for problems.
[X 2014 General] blyndfyre:
Use an app to backup your data to a cloud drive, or to your device memory and push it to your PC before flashing.

Never a good idea to "Dirty Flash".
[X 2014 General] eronfaure:
Has anyone gotten root on their Telus Lollipop 5.0.1?

What with Xposed out my lust for Youtube adaway is becoming stronger and stronger.
[X 2014 General] Steve-x:
Yes, it is the same chainfire root as is used for 5.0.
[X 2014 General] ajanu:
You need a custom recovery anyway to flash Xposed, so root is as simple as flashing SuperSu from TWRP.
[X 2014 General] Methodikull:
If I already have Telus 5.0.1, could I just flash the Pure modem, OTA, and flash the telus modem back?
[X 2014 General] Steve-x:
If you want to try the Pure 5.1 soak test you'll need to flash the full Pure 5.0 package, then copy the 5.1 OTA to the phone and install via recovery. The modem included in the 5.1 update will work with the Telux XT1097 so you don't need to use the Telus modem at all.

And before doing anything your bootloader must be unlocked!!!!!!!!!!!!!
[X 2014 General] Methodikull:
bootloader has been unlocked for a long time.

Also, can I flash to Pure 5.0 without going back to 4.4.4?
[X 2014 General] Methodikull:
There's gotta be a pure 5.0 rom I can flash
[X 2014 General] blyndfyre:
I haven't seen a full pure 5.0.1 package, won't we have to flash 4.4.4 then OTA 5.0.1 followed by 5.1? Seems a bit painful.
[X 2014 General] plasticdarlow:
No. You go from 5.0 to 5.1
[X 2014 General] Methodikull:
yeah but we need a 5.0 package to flash from our telus 5.0.1, right? And I can't seem to find one. Just a T-Mobile one.
[X 2014 General] Steve-x:
The T-mobile is the Pure image.
[X 2014 General] blyndfyre:
Could you link the TMO 5.0 package please?
[X 2014 General] Methodikull:
So I downloaded graffixnyc's full image for TMO 5.0, extracted and flashed everything manually, put the 5.1 OTA on his site on the SD card, rebooted to recovery and hit apply update via SD card and it seems to be working so far. Patching system files...

If you have trouble getting into the options menu in recovery: http://www.reddit.com/r/MotoX/comments/2odptj/2014_psa_the_lollipop_update_to_the_2014_moto_x/

---------- Post added at 01:33 PM ---------- Previous post was at 01:26 PM ----------

Thanks, got everything working now. Pretty cool that the modem in 5.1 works with Telus. This means we can just OTA in the future, right?
[X 2014 General] belzy:
Did you do the OTA via TWRP or stock recovery?
[X 2014 General] plasticdarlow:
Stock
[X 2014 General] RunnersFoot:
Works on wind too without changing the radio
[X 2014 General] matt1515:
What am I doing wrong?
[X 2014 General] Jercote:
Recieved 11MB update today

Which keeps the phone on 5.0.1. It is a if fix related to encryption.