[Kindle Fire HDX 7" & 8.9" General] DoctorHDX:
Initial Question: I would like to downgrade my Kindle HDX 7 to version 3.2.8 please.

07:45 PM GMT Vignesh(Amazon): Thank you for contacting Amazon.co.uk Kindle support. My name is Vignesh. I'll be happy to help you today.

Before I'll be able to view your account, I'll need to do a quick security check. Would you please confirm the complete name, email address and billing address on your account?

07:46 PM GMT Aaron: You need a security check to downgrade my device?

07:47 PM GMT Vignesh(Amazon): Before I'll be able to view your account, I'll need to do a quick security check.

Would you please confirm the complete name, email address and billing address on your account?

Exited

No success thus far. :(

---------- Post added at 08:26 PM ---------- Previous post was at 07:51 PM ----------

COME ON

08:01 PM GMT Vivek(Amazon): Hello, my name is Vivek. Welcome to Amazon.co.uk! I'll be happy to help you.

08:02 PM GMT Aaron: Hello Vivek

08:02 PM GMT Vivek(Amazon): Hello Aaron

Could you let me know your concern so I can help you?

08:03 PM GMT Aaron: Yes, I was wondering if you would be able to downgrade my HDX from 4.5.2 to 3.2.8 :)

08:04 PM GMT Vivek(Amazon): Before I look into this issue, for security reasons, I need the name on the account, the e-mail address and the billing address.

08:05 PM GMT Aaron: There is no issue, I would just like my HDX to be downgraded. I have found out that it is possible, but no one so far has been able to help me. Do you really need to perform a security check?

08:06 PM GMT Vivek(Amazon): Unfortunately the software version cannot be downgraded, Aaron

08:07 PM GMT Aaron: I've heard from many different forums that other people have had their devices downgraded from current to 3.2.8

08:07 PM GMT Vivek(Amazon): We're unable to comment on posts from other websites, blogs or forums. But the software version cannot be downgraded.

08:11 PM GMT Aaron: Never-the-less, the amount of people I have seen had their device downgraded cannot a lie. The new software version is so restricting and makes the device so dull. I love my HDX because it's Amazon's own. But the operating system is so bland and un-customisable. The 3.2.8 version was less restricting and much better as you could install your own OS. Come on Vivek, help me out. Pleeeaaase? :)

08:12 PM GMT Vivek(Amazon): I understand your concern and truly apologize for the inconvenience caused. I'd have certainly helped you if there was an option.

08:12 PM GMT Aaron: :(

08:12 PM GMT Vivek(Amazon): I'll take this as a feedback and make sure to forward it to the concerned team for future improvements.

08:14 PM GMT Aaron: This isn't feedback, it's a request, and many others have requested, successfully too.

Is there really nothing you can do? :c

08:15 PM GMT Vivek(Amazon): I'

I'm sorry about that, Aaron. The Kindle software version cannot be downgraded.

08:16 PM GMT Aaron: Why not? What if someone is having severe issues with the current software version that it HAD to be downgraded? Would you not be able to do anything then? :l

08:18 PM GMT Vivek(Amazon): Please understand, Aaron. The new software versions are released to fix bugs with the older version. The option to downgrade the software version is unavailable.

08:19 PM GMT Aaron: I do understand, and I mean no disrespect of course. But many sources have confirmed having their devices rolled back to previous versions, whether fixing their device in the process or not.

Thank you for your time. :(

08:20 PM GMT Vivek(Amazon): I have forwarded the suggestion to our technical team. They'll work on this for future improvements.