yashsingh1/xdaforums huggingface dataset:
[Kindle Fire HDX 7" & 8.9" General] dem0baza:
Hallo!

Many of you have already received the anoying 4.5.1 upgrade and wait for a miricle so they can root/safestrap/install custom rom etc.

There are many discussions about if this is possible or not.

Many of you contacted Amazon trying to explain they have problems after 4.1.1/4.5.1, assuming at this time, only amazon can "push" such a downgrade for your device.

I want to share here my experience so far.

I got a Kindle HDX 7 last Friday , because it was only 100 EUR at Amazon.

Having no idea what kind of crap regarding its OS it is, I let it update automaticly to 4.5.1.

I saw then, that I can not do any root/custom firmware on it since 4.5.1 is new and not "hacked". There is a thread here in XDA and also a similar ones at other android forums, that someone suggests contacting Amazon and making them "push" a Downgrade from the servers to your device. Many of you already tried it and it did not work.

I have contacted Amazon trought Chat about 5 times. First I was being told that its "techicaly impossible" to do any kind of downgrade or they avoided my conversation and only suggested that I bring my device to service for a replacement. After 4-5 failed attempts I spoke to some random Amazon guy, were I stated that I do not like the new 4.... versions and I insist I get a roll back. I told him also that my device freezes and restarts by itself after the 4.1.1 and persisting trought 4.5.1.

And than the miricle happened. He told me a rollback to 3.2... is possible and he would contact me with more info per E-mail and in 1-2 days their Technical department will "send" the downgrade directly to my Kindle.

I would post here after I have some more news/I have succesfully downgradet.

So, a downgrade via Amazon IS POSSIBLE!

Kind Regards
[Kindle Fire HDX 7" & 8.9" General] taette:
yea sure a downgrade is possible. Hopefully one of our DEV's find a solution to emulate an "amazon pushed downgrade assignment" :cowboy::)
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
You read my mind. :P

Would be nice to be able to flash versions ourselves.
[Kindle Fire HDX 7" & 8.9" General] dbdb2000:
I'll wait under 30 days

I think my kindle already had a 4.something software for the uk as soon as I turned it on it updated once to 4.5.1 and the logs state 4.1 to 4.5.

I'm going to wait under 30 days and then return it as it doesn't connect well with the chromecast or my smart tv, and Amazon simply say wait for another update and it might work but don't count on it but they blamed it all on google (a lie).

One thing with everyone now owning one, I bet the number of calls to "mayday" has gone up and we could all ask regularly about items they have omitted to allow work, see if they can keep to the 15 second target?

It also looks having read all the forums that its been well over a year and few people bought one especially the clever dev's, and the bootloader looks incredibly well locked down compared to versions 1+2, so no-one is working on it.

what does everyone think about the chance of being able to get google play store working on the new 4.5 or should I use it for another week and then return it due to having fantastic hardware but severely software limited and save up for something with a mostly vanilla android.
[Kindle Fire HDX 7" & 8.9" General] Albertoc504:
Temporary solution

hello guys i went to a lot sites looking for a way to root the kindle fire hdx 7 on fire os 4.5.1

its a pain if you got the OTA and you didnt know it was very important to stop that update in order to be able to root.

here a solution to run android apps without crash its very long proccess but if you want it you can have it!

search on youtube : How to install GAPPS (Google Apps) on the Fire HD6, HD7, and HDX

from Imma Wake

no link cuz im new here!
[Kindle Fire HDX 7" & 8.9" General] Twoods196:
I was also able to get my downgraded from 4.5.1 . After being passed around between departments for 15mins I finally got someone that was able to do what I asked. She said I should be receiving an email within 1-2 business days with further information on the downgrade.
[Kindle Fire HDX 7" & 8.9" General] ondi58:
429

I was told the same. Have you heard anything since?
[Kindle Fire HDX 7" & 8.9" General] Twoods196:
Nothing yet but it's only been 1 day how long have you been waiting?
[Kindle Fire HDX 7" & 8.9" General] ondi58:
Been about 24 hours now, haven't heard anything yet.
[Kindle Fire HDX 7" & 8.9" General] dem0baza:
I am waiting for it since last Friday (28.11). I contacted amazon two days ago and they told me they still wait for an answer from the technical department?! Yesterday I made an angry e-mail and I got a fast answer with great apology and a promise they will be ready till 10.12.
[Kindle Fire HDX 7" & 8.9" General] rexzooly:
I really wish I saw this post before hand I just wasted 3 hours trying two root this bloody thing and two find out fun 7 > 4.5.1 wont root, I feel like a bloody lemon now, I hope someone can help downgrade or update the hack what a bummer.
[Kindle Fire HDX 7" & 8.9" General] hanny_chan:
I'm chatting with Amazon custom service,

They accept my kindle roll back to os 13.3.x.x but they warning my kindle cant not further updates

well well

so confusing
[Kindle Fire HDX 7" & 8.9" General] SynchroDrive:
Yep, got the same thing yesterday after going through 6-7 different chats.
[Kindle Fire HDX 7" & 8.9" General] hanny_chan:
well this is what the CS chats:

" 09:14 AM PST Vijayalakshmi(Amazon): We are unable to roll back the software version of your Kindle device as the software version is too high. Only devices running FIRE OS version 4.1.1 can have their software rolled back to the previous version.

I see your Kindle is updated with Fire OS 4.5.1 (451004520).

However, to help you in this case I have forwarded your issue to our technical team with more information.

09:15 AM PST Vijayalakshmi(Amazon): They will get back to you with more information regarding your software roll back."

still waiting..... OS 4.5.1 is very nice, everything is ok, just only i cant connect to Google Play Services, does anyone know how to solve that????

Thanks alot
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
Isn't it required that it be a system app in order to function properly?
[Kindle Fire HDX 7" & 8.9" General] taette:
You have to install some services which requires root. This means playstore isn't compatible with not rootable kindle versions like 4.5.1
[Kindle Fire HDX 7" & 8.9" General] URBANsUNITED:
Finally! AMZ downgraded my Kindle

Hi!

Amazon rolled back my Kindle yesterday!

It took me one chat and one email to get them downgrade my device.

I switched on my Kindle yesterday and it automatically flashed the 3.2.7 Firmware which we still can root by using the towel root method!

Is there any info I can upload from my Kindle for you? If the files still exists of course...

Cheers

URBANsUNITED
[Kindle Fire HDX 7" & 8.9" General] Eclipsys:
I just managed to get them working on rolling back mine an hour ago, first try to. and she did it while I was on the phone with her. Pretty easy, but I did have a pretty damn good story.

Thread Necro, sorry, meant to post in the other window I have open.
[Kindle Fire HDX 7" & 8.9" General] isRaZZe:
Amazon succesfull Downgrade my Kindle Fire HDX to 3.2.7. Rooting with towelroot works :svetius:.

Is there a solution to downgrade to 3.1.0 from 3.2.7 ?
[Kindle Fire HDX 7" & 8.9" General] rubinho:
[MENTION=1266064]isRaZZe[/MENTION]

Which version had your hdx, 4.5.1 or 4.5.2 ?
[Kindle Fire HDX 7" & 8.9" General] isRaZZe:
Amazon downgrade the device from 4.5.2 to 3.2.7

edit : but it was shipped with 4.1.0
[Kindle Fire HDX 7" & 8.9" General] Rebel4206:
I have downgraded from 4.5.2 to 3.2.7

I was told that i cant update anymore so does that mean i wont have to turn off auto update also i plan on using geohot's towelrootv3 has anyone confirmed this one works I know that i've done it on v1

edit:13.3.2.8
[Kindle Fire HDX 7" & 8.9" General] zxcv888:
I was downgraded to 13.3.2.8 too.. Anyone know what kind of xposed modules I could use with 3.2.8?
[Kindle Fire HDX 7" & 8.9" General] zbeyu:
Mine was shipped with 4.5.2. How did you downgraded your device? Can you teach me?
[Kindle Fire HDX 7" & 8.9" General] jimyv:
wow

Facepalm?

could you at least read the thread.
[Kindle Fire HDX 7" & 8.9" General] OurFriendIrony:
Just had a go at getting mine back from 4.5.1 to 3.2.5 using amazons "chat" service. Took me about 10mins to get a downgrade (its happening atm). For anyone who wants to know how to word your "request", mine went like this:

Me:I would like to downgrade my Kindle HDX 7 to version 3.2.5 please

Pravash: Steven, please understand that your Kindle device updates automatically to the latest software version wirelessely. If it doesn't happen, we recommend you to update it manually to resolve most issues in your Kindle device. Unfortunately, it's not possible to downgrade the software version.

Me:Sorry Pravash, but I'm aware that that is untrue. I find the HDX software fairly unusable and constricting. I loved the hardware however. On a previous version I had changed the operating system but an update since has put the Fire OS back on it for months i have not used the device because i cannot stand the OS.

All I ask is to have the device put back to a version, such as 3.2.5 so that I can go back to enjoying the amazon device. please could you help me out?

Pravash:eek:kay. Now, your device has been rolled back successfully.

Job Done

============================================================

Update:

======

the downgrade put me back to 3.2.8.

I used Towelroot to give me root (installed from ES File Manager)

I installed superUser and I downloaded "Safestrap-Thor-3.75-os3.2.4-B02.apk" (other versions didnt work) and installed recovery mode.

YAY, back to normal!!!
[Kindle Fire HDX 7" & 8.9" General] godbilla:
I talked to a lady for about 5 minutes and she rolled back my device, but to 13.3.2.8 from 4.5.2. She said she was going to roll it back to 13.3.2.4 but yeah.. guess I'll try contacting them again tomorrow and see if they can do better.
[Kindle Fire HDX 7" & 8.9" General] OurFriendIrony:
I just updated my last post.

I also got put to 3.2.8 but I have got safestrap back on it, so im about to stick my old backup rom on it
[Kindle Fire HDX 7" & 8.9" General] reggie9:
Thanks for reporting this. I'm going to follow your lead. Did you contact them with Mayday? You mentioned starting a chat. Can you point me towards the link where you contacted Amz? Thank again
[Kindle Fire HDX 7" & 8.9" General] godbilla:
Just Google Amazon customer service chat.
[Kindle Fire HDX 7" & 8.9" General] OurFriendIrony:
as the guy above said, you go to amazons standard contact page, click the kindle fire button and fill in some crap. after a while the button at the bottom "start chatting" will be available. I used that

So I managed to get safestrap on my device and make a copy of my stock, place it in another rom slot, but i cant seem to find a copy of gapps (google play store stuff) thats works.

Anyone had any luck with the 3.2.8 version. I did manage to get the play store installed but it kept closing itself when i clicked it.

Anyone else got this far?
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
http://xdaforums.com/showthread.php?t=2787813
[Kindle Fire HDX 7" & 8.9" General] OurFriendIrony:
Woop Woop. I could kiss your beautiful face.

The HDXposed stuff worked.

I now have google play running perfectly on my device with Apex launcher running the show.

thanks all
[Kindle Fire HDX 7" & 8.9" General] futzmaster:
You don't get a downgrade by just telling them you want to have root and install another os... :eek:

You may get a downgrade when you tell them some apps are not working anymore....

Nice you point them to forums..........:good:

And why are you afraid of the security check?

They just need to confirm your amazon account and hdx...

Unless you haven't stolen your hdx, there is no need to worry...

How long do you have your HDX, which Software did it have at beginning, and when (and why) did you update to 4.X?
[Kindle Fire HDX 7" & 8.9" General] DoctorHDX:
OurFriendIrony did the same thing. And on my first try I did say that some apps were not working, they said that they would contact the app team and tell them to contact me by email :eek:
[Kindle Fire HDX 7" & 8.9" General] modi:
Successful downgrade

Successfully downgraded to ver. 13.3.2.8

All data have been erased.

Here is dialog:

You are now connected to Gowtham from Amazon.com

Me: I would like to downgrade my Kindle, I have graphical issues and glitches. Can it be downgraded to previous version, like 3.2?

Gowtham: Hello, my name is Gowtham. I'm here to help you today.

I will help you with this, Yaroslav.

Before we start, How are you?

Me: I'm fine, thanks! How are you?

Gowtham: That's great to hear :)

I'm good, Yaroslav.

Thanks for asking.

Just to confirm, you are referring to "Noise FM", right?

Me: Yes, right

Gowtham: Thanks for confirming.

Once you rolled back the software, you will not be able update the software later.

Will that be ok for you?

Me: Even if new update will roll out, like Fire OS 4.5.3?

Gowtham: Yes, you will not be able to update afterwards.

Me: Ok, that will be ok

Gowtham: Thanks for confirming.

Is the device's battery 40% or more?

Me: shows 80%

Gowtham: Okay.

Can you confirm that your kindle is connected to Wi-Fi and has a good signal?

Me: Yes, I'm at home with stable connection

Gowtham: Okay, the software rollback is going to begin now.

The device has been rolled back successfully.

Please sync the device, then connect it to a charger and leave it connected to Wi-Fi so the roll back can complete.

You will receive a notification once the software has been downloaded to the device
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
Don't try to sound so technical...
[Kindle Fire HDX 7" & 8.9" General] DoctorHDX:
When you say all data erased, do you mean like a factory reset?
[Kindle Fire HDX 7" & 8.9" General] DoctorHDX:
I think I'm missing something. :/

Initial Question: I would like to downgrade my Kindle, I have graphical issues and glitches. Can it be downgraded to previous version, like 3.2.8?

Nagarajan(Amazon): Thank you for contacting Amazon.co.uk Kindle support. My name is Nagarajan. I'll be happy to help you today.

May I have your name please?

Aaron: Hello Nagarajan, my name's Aaron

Nagarajan(Amazon): Hi Aaron.

Nagarajan(Amazon): Are you referring to this kindle device " J.A.R.V.I.S. "?

Aaron: Yes

Nagarajan(Amazon): Thanks for the confirmation.

I'm still looking into this for you. Please bear with me a few moments

Aaron: It's cool. :)

Nagarajan(Amazon): Thanks for waiting.

Aaron: No problem.

Nagarajan(Amazon): I have checked and see that it is not possible to downgrade the software version to 3.2.8.

I'm sorry for the inconvenience caused.

Aaron: Hmm. I guess I'll live with it.

Okay, thank you.

Nagarajan(Amazon): Thanks for your understanding and patience.
[Kindle Fire HDX 7" & 8.9" General] modi:
yes, complete factory reset with all multimedia loss
[Kindle Fire HDX 7" & 8.9" General] LittleGreenSony:
Amazon has agreed to downgrade my HDX 7

I told them that it had slowed down after a recent update and I asked them to rollback the software. They said they couldn't do it. I told them that they can and had done for a friend. (I don't really have friends) The woman said she would put me in contact with tech support. They told me to try factory resetting the kindle. I told them I had done this multiple times. They then asked me to describe the slowness and I did. Then then told me if I would like a replacement. I replied by saying I was going on holiday. He then agreed to put me in contact with tech support plus. I am now waiting on their reply. By the way if you get rejected for a rollback try to contact them by phone. Don't give in and don't be offensive. Tell basic lies. Hopefully I can rollback to 3.1.x or 3.2.1-7 to root, install recovery and switch to CM11 and unlock the boot loader. :)
[Kindle Fire HDX 7" & 8.9" General] ThandDuy1:
It is possible, and thus, I claim that it's very easy to do!

I have chatted with someone in Amazon Customer Service. I thought it's hard, because I'm in Vietnam, my English is not good, and the wifi is weak due to country development.

But I can say that Amazon take care of customer very well, here's my conversation:

Now all I do is just waiting until my Kindle finish downgrading, start rooting it, and enjoy my games.

So, I you want to do it, why dont you give it a shot? :fingers-crossed:
[Kindle Fire HDX 7" & 8.9" General] ThandDuy1:
Sorry Guys, but can you tell me what I will do next to get my device get rooted? Coz I dont find any Root software that work in 13.3.2.8 version
[Kindle Fire HDX 7" & 8.9" General] jeryll:
How about this one? You need to be connected to internet while rooting your device...
[Kindle Fire HDX 7" & 8.9" General] ThandDuy1:
It really works, thks you a lot :D

Now I tried to install Google Play :D
[Kindle Fire HDX 7" & 8.9" General] camerajunkie:
Took forever to get them to rollback my Kindle, after multiple Mayday calls, finally followed your guys lead and played dumb through the whole process.
[Kindle Fire HDX 7" & 8.9" General] phoenX80:
Germany amazon.de

Hello,

inspired by you guys work here I tried my luck.

I chatted with .COM last night. They first denied but then looked into it. Then after quite some time the Assistent told me I bought from .DE and the cannot do it for me. I told him one guy reported vice versa, that only .COM could do. He insisted he could not. So I thanked him and logged off. Today I woke up and got nearly a heart attack as 4.5.3 had been pushed over night. So today I chatted with .DE. I honestly told them I wanted 3.2.8 for I could do way mor customizations and that .COM told me they could do it for me. The Assistent confirmed this Information right away and told me I am stuck with 3.2.8 then. I confirmed this and he filed an order to the technician to do so. He said ist Weekend alreaready (my god ist friday only!) and this may take quite some time.

So I am now happily waiting for the Firmware to be pushed and hope it works out without having to contact them again since I really like the device but never ever owned an Android I wasnt able to root. I hope though one of you manages to jailbreak the recent firmwares some time.
[Kindle Fire HDX 7" & 8.9" General] salkiri:
Thanks to Camerajunkie as I used the comments and copied and pasted into my chat window :)

Took me 5 minutes to get them to roll back.

You are now connected to Javed from Amazon.com

Me: i would like a rollback with my kindle software please because i am having very bad issues

and i have tried factory reset and issues still presist

Javed: Hello

My name is Javed Sohail. I'm with Kindle Support. I'll be happy to help you!

I'm really sorry to hear about the issue you're facing. I will certainly help you with it and offer you the best solution. No worries.

Me: thx

Javed: You're welcome.

Just to confirm, are you referring to the Kindle device named 'Michael's Fire HDX'?

Me: yes

Javed: Okay. Let me check this for you.

Me: i have been experiencing screen flickering and the sleep and auto awake function is not functioning properly since i have updated

I've factory reset the thing several times

I've been reading and researching that the previous version of 3.x was muc hmuch more stable

Javed: I regret the inconvenience caused to you. I will help you with this and try to resolve this issue for you.

Is your Kindle device connected to a wireless network?

Me: I'm not new to tablets as I also have a Nexus 7 we well as a Windows Tablet

Javed: Can you please let me know whether your Kindle device is connected to a wireless network?

Me: umm

right now

yeah

Javed: May I know the battery percentage in your Kindle device?

Me: 65%

Javed: Great, okay.

The software rollback in your Kindle device wil cost a factory reset.

The device will not receive any future updates. However, you can update the Kindle device by contacting us again.

Me: that's fine

Javed: Are you okay with these? Shall we proceed further?

Me: would rather not have updates

and yes

ok on factory reset

Javed: Alright. No need to do a factory reset.

Please sync the Kindle device.

You will receive a notification once the software has been downloaded to the device.

Me: downloading

Javed: Please let me know once you receive a notification. I will wait for you.

You can check the progress of the download in the settings:

1. Swipe down from the top of the screen and tap Settings.

2. Tap Device Options

3. Tap System Updates

Me: it's downlaoding systems update 713328020

Javed: Great, okay. Once done, please let me know.

Me: sure

Javed: Thank you!

Javed: I see that the software version has been downgraded from my end.

You're welcome.

Are we all good now? Is there anything else I can assist you with today?

Me: we are good, ty again

Javed: You're most welcome. Thank you for contacting Amazon.com Kindle Support and providing me with an opportunity to assist you.

Please feel free to click the "End Chat" link to close this window.

Downgraded to 3.2.8, thx!
[Kindle Fire HDX 7" & 8.9" General] jasonmerc:
Hey guys,

I spoke with an Amazon representative today (I'm on 4.5.5.1 and want 3.2.x, it seems to have done an OTA even though it was off), and they told me that downgrades can't be done on 3rd gen HDX tablets. Is this true? I have the 3rd gen HDX 7 inch.
[Kindle Fire HDX 7" & 8.9" General] DB126:
Correct. You can only roll back to 3.2.8 via risky manual procedure that buys you nothing. If you were hoping to get down to 3.2.3 or lower to unlock the bootloader no such luck. Any attempt to downgrade below 3.2.8 will brick the device with no possible recovery.

However, you can root 4.5.5.1 and potentially install one of two custom KitKat roms (Nexus or CM11) giving full access to Google Play Services/Store. Makes a sweet android tablet devoid of Amazon bloat. Only KitKat roms; nothing higher on 3rd gen devices with locked bootloaders.

Note: Installing Google Services/Store with FireOS is a bad idea that will yield endless headaches. Really need to go the custom ROM path.
[Kindle Fire HDX 7" & 8.9" General] JoeAlex2017:
Where do you get live support?

I don't have kindle live assistance on my 3rd gen. Even resetting back to factory doesn't change the update. Where do I go for live help?? I want this rolled back so I can use google play

Thanks
[Kindle Fire HDX 7" & 8.9" General] DB126:
What version of FireOS is installed now? It may be possible to rollback and then immediately upgrade to restore Amazon's Mayday service if it is still operational. As for adding Google Play, you really need to consider a custom ROM as Google and Amazon don't play nice together on 3rd gen devices (specifically w/FireOS v4).
[Asus ZenWatch] l_stevens:
Has anyone heard anything re: when the Zenwatch will be available (again) for purchase?
[Asus ZenWatch] paullu:
I just order one from bestbuy

Shipping date Dec 11
[Asus ZenWatch] tonyguy2000:
I managed to get one on Bestbuy.com this morning at 8am. Ship date 12/9
[Asus ZenWatch] Acrono:
Sold out online at BestBuy.com
[Asus ZenWatch] Marlon41:
How are you guys checking? I have not seen it in stock for days
[Asus ZenWatch] tonyguy2000:
I got up at 6am to go to the bathroom and while I was up I checked the Website. I guess I was lucky !
[Asus ZenWatch] Marlon41:
Check bb site shortly after posting and getting mine delivered by Thursday! Just keep checking guys..