[Kindle Fire HDX 7" & 8.9" General] foster53123:
Got my kindle fire downgraded in 15 min

You are now connected to Neela from Amazon.com

Me:my tablet is having some graphical issues and apps keep force closing, I've seen where it says a roll back would fix the problem. Is there any way you could help me out

Neela:Hello, my name is Neela.

I'm sorry to hear about the problem with your Kindle Justin..

I will certainly try and assist.

Is it the one registered as- Justin's Fire under the account?

Me:Yes it is

Neela:May I know if the problem is with all the 3rd party apps you wish to access on the device or a particular few?

Me:Mostly 3rd party apps

Neela:A member of our App Store team will be the perfect person to help you with this. Let me connect you to a member of our App Store team. It will only take a moment.

A Customer Service Associate will be with you in a moment.

You are now connected to Athar from Amazon.com

Athar:Hello, my name is Athar. I'll be happy to help you today.

Please be on hold while I look into your previous conversation and help you accordingly.

A Customer Service Associate will be with you in a moment.

You are now connected to Uday from Amazon.com

Uday:Hello, my name is Uday. I'll be glad to help you today.

Me:Yes it is

Uday:May I know if you're referring to " Justin's Fire "?

Me:Yes this is j

Justins fire

Uday: A member of our Kindle specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment.

A Customer Service Associate will be with you in a moment.

You are now connected to Neela from Amazon.com

Me:Hello?

Neela:Hello, Justin

Me:Hello Neely

Neela:I'm glad we are reconnected.

I have the confirmation from the Appstore specialist now Justin.

I can proceed with the roll back of software on the device now.

Me:Thank you so much mam

Neela:You are welcome Justin.IN order to continue, please back up any personal content you might have on the device, because the factory reset that needs to be done along with the roll back may remove any personal content you might have on the device.

Me:I have already done so. But thank you for checking (:

Neela:You are welcome :)

Me:Could I know what version im getting?

Neela:After the roll back, the device will not receive any future updates. If you would like their device to receive updates you will need to contact CS again and have us move your device back to the normal OTA pool.

It would be FIRE OS 3.2.8 Justin

Me:Would it be an issue to go back to 3.2.4?

Neela:Sorry Justin, as the Kindle is updated to the latest version which is 4.5.2, it is not possible to downgrade the software further lower than 3.2.8

Me:If I'm still having issues with it after the roll back to 3.2.8 could I contact y'all again to go back further?

Neela:Absolutely Justin.

You can simply contact us back and we can upgrade the device back to higher versions.

However, it is not possible to further downgrade the device because the apps and many features will not be compatible with the lower software versions.

Me:eek:kay thank you so much Neela can I go ahead with the roll back?

Neela:Sure..I hope the device's battery is 40% or more?

Also, please keep the device connected to a charger while the roll back is going on..

Me:Yes it is at 74 and on charge.

Neela:Great! Can you confirm that the device is connected to Wi-Fi and has a good signal?

Me:Yes it is right by my 5g antenna

Neela:I have initiated the roll back from my end Justin. Please sync the device, leave it connected to the charger and leave it connected to Wi-Fi so the roll back can complete.

You will receive a notification once the software has been downloaded to the device.

You can check the progress of the download in the settings.

1)Swipe down from the top of the screen and tap Settings.

2)Tap Device Options

3)Tap System Updates

Once the software has downloaded, you can complete the process by tapping on the notification or by going back to the settings as outlined above.

Me:Thank you the update is downloading now

Neela:You are welcome Justin :)

The length of time to download the software will vary depending on the speed of your Wi-Fi connection though.

Me:It just finished thank you for your help. I hope you have a great night

Neela:You are welcome, I'm glad I was of assistance!

Thank you..Have a wonderful night too Justin.

Bye :)

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Me:Bye (:

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