[Palm Treo 750 ROM Development] onthezone:
user Travis_Wetteroth has entered room

analyst Kade has entered room

Kade(Thu Jul 12 11:08:34 CDT 2007)>Hello Travis_Wetteroth, Thank you for contacting Palm Technical Support. My name is Kade. How may I help you?

Kade(Thu Jul 12 11:08:39 CDT 2007)>Hello.

Travis_Wetteroth(Thu Jul 12 13:07:30 CDT 2007)>I have problems with my phone muting and SD card stops responding is there any way to fix this ?

Kade(Thu Jul 12 11:09:53 CDT 2007)>i understand you device is muting and SD card is also stops responding.

Travis_Wetteroth(Thu Jul 12 13:08:38 CDT 2007)>is there anything i can do?

Kade(Thu Jul 12 11:10:25 CDT 2007)>I'll be glad to assist you in resolving the issue.

Kade(Thu Jul 12 11:10:58 CDT 2007)>Have you performed a Soft Reset on the device.

Travis_Wetteroth(Thu Jul 12 13:09:39 CDT 2007)>yes i have to do a soft reset every day

Travis_Wetteroth(Thu Jul 12 13:09:54 CDT 2007)>sometime twice a day

Travis_Wetteroth(Thu Jul 12 13:10:09 CDT 2007)>is there a rom update coming ouT ?

Kade(Thu Jul 12 11:12:10 CDT 2007)>let me know the model and carrier of the device.

Travis_Wetteroth(Thu Jul 12 13:10:50 CDT 2007)>Treo 750 Cingular

Travis_Wetteroth(Thu Jul 12 13:11:37 CDT 2007)>I need a rom update because my company keeps calling me and i keep on missing it, so if there is no update i'm going to have to take the phone back

Kade(Thu Jul 12 11:14:04 CDT 2007)>Till now there is no updates.

Travis_Wetteroth(Thu Jul 12 13:12:43 CDT 2007)>when will it be released

Kade(Thu Jul 12 11:14:57 CDT 2007)>It will be released in the upcoming days.

Travis_Wetteroth(Thu Jul 12 13:13:37 CDT 2007)>does that mean this month atleast ?

Kade(Thu Jul 12 11:16:15 CDT 2007)>As we do not have any specific date till now.

Kade(Thu Jul 12 11:16:37 CDT 2007)>Let us perforon a Hard Reset on the device.

Travis_Wetteroth(Thu Jul 12 13:15:21 CDT 2007)>i can't i have to much information to do that right now

Kade(Thu Jul 12 11:16:53 CDT 2007)>As a hard reset will erase everything on your device. All your data will be removed, and formats, preferences and other settings are restored to their factory default settings.

Travis_Wetteroth(Thu Jul 12 13:16:10 CDT 2007)>do you know when the rom went into the AT&T labs to get certified

Kade(Thu Jul 12 11:17:47 CDT 2007)>Let us go and perform a Hard Reset on the device.

Kade(Thu Jul 12 11:18:33 CDT 2007)>Please follow the steps to perform a Hard Reset :

Travis_Wetteroth(Thu Jul 12 13:17:24 CDT 2007)>i know how to do a hard reset and i already did it awhile ago

Kade(Thu Jul 12 11:20:20 CDT 2007)>I will let my engineers to know about the issue you are facing.

Travis_Wetteroth(Thu Jul 12 13:19:34 CDT 2007)>can i know the ballpark of the update so i can know weither or not to keep my phone

Kade(Thu Jul 12 11:21:13 CDT 2007)>To resolve this issue we can also perform a Hard Reset the device.

Travis_Wetteroth(Thu Jul 12 13:20:13 CDT 2007)>that didin't solve an issue

Travis_Wetteroth(Thu Jul 12 13:21:25 CDT 2007)>i didn't realize the update date was this big of a secret specially a ballpark date

Kade(Thu Jul 12 11:24:29 CDT 2007)>As the ROM update is very critical process which will be directly installed on the ROM.

Kade(Thu Jul 12 11:24:45 CDT 2007)>So it is taking some time to release.

Kade(Thu Jul 12 11:25:13 CDT 2007)>I appreciate your patience and understanding.

Travis_Wetteroth(Thu Jul 12 13:24:01 CDT 2007)>i understand the fact it's a rom update but i don't understand why you can't tell me anything like if it's going to be out this month

Travis_Wetteroth(Thu Jul 12 13:24:24 CDT 2007)>i don't have to use your word on it but just a guess from you if you know where it's at

Kade(Thu Jul 12 11:26:39 CDT 2007)>Once we tested fully, I am sure it will be released in the couple of weeks.

Travis_Wetteroth(Thu Jul 12 13:25:49 CDT 2007)>so it's at AT&T certification testing ?

Kade(Thu Jul 12 11:27:41 CDT 2007)>Yes, that is correct.

Travis_Wetteroth(Thu Jul 12 13:26:29 CDT 2007)>so your saying it's going to be there for about 2 more weeks ?

Travis_Wetteroth(Thu Jul 12 13:26:35 CDT 2007)>guessing

Kade(Thu Jul 12 11:28:14 CDT 2007)>Yes.

Travis_Wetteroth(Thu Jul 12 13:26:46 CDT 2007)>ok

Travis_Wetteroth(Thu Jul 12 13:26:48 CDT 2007)>thank you

Kade(Thu Jul 12 11:28:32 CDT 2007)>You are welcome,

Kade(Thu Jul 12 11:28:39 CDT 2007)>Thank you for contacting Palm Technical Support. Please feel free to contact us for further assistance.

Kade(Thu Jul 12 11:28:48 CDT 2007)>Have a nice day !

Travis_Wetteroth(Thu Jul 12 13:27:20 CDT 2007)>you too

It's not much but finally got out of her that the update guess is going to be in the next couple of weeks.