[Moto 360] garymaurizi:
The content should speak for itself

Ryan: Hi, my name is Ryan. How may I help you?

Gary: Hi My name is Gary, My email is ************@gmail.com, I just spoke to a representative Eddie over at moto maker online chat support, reference number 141129-015287. I have a 22mm natural steel moto360(Serial #P0******GX) that I have had for less then a week. Before this version I had the horween leather version bought from best buy, I returned the leather version within 14 days because the back of the watch cracked from the leather strap putting pressure on the plastic back(Sic design flaw). I ordered the 22mm natural steel band version from you directly online at your site with moto care insurance. Today the plastic link that you added between the 22mm steel watch band and the watch body to correct said design flaw snapped on one side -- this IS a user serviceable part, when you purchase the 22mm natural steel watch band for $80 seperately it comes with this tiny plastic peice, and users are able to get new metal links sent to them when requested as well which are much harder to put on yet are STILL user serviceable parts. Well, Eddie insured me I could have a replacement plastic link protector peice sent to me and gave me this number to call to speak to the moto360 specialists: 866-320-4780 Well I called them, I spoke to jose who told me that I would have to return the watch and wait two weeks for a full replacement, this is absurd, there's not a damn thing wrong with the watch or watch band, I demanded to speak to the manager, and Jose hung up on me. I'm not returning my watch and going without it for two weeks after the hell ive been through just to get a tiny plastic peice worth less than a penny -- if that's the case I'll just wait until the back of the watch completely snaps or smash it myself because you guys created a faulty design and then motorola is out more money not me as they will have to replace it no questions asked. If there's some other resolution here I would be glad to hear about it as would everyone else with this problem over on xda and the other android forums who I will be reporting to with our chat transcript, any support is appreciated.

Gary: See this link: http://xdaforums.com/moto-360/help/curious-plastic-insert-metal-banded-360s-t2953580#post57120023

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Ryan: This is for repair?

Gary: Yes.

Ryan: I do apologize for that.

Ryan: Let me transfer you to right department, is that okay?

Gary: It seems like alot of time and trouble to go through to get the tiny plastic user servicable part.. you know? Thank you. That would be very appreciated.

Ryan has disconnected.

Mak: Hi, my name is Mak. How may I help you?

Gary: Hi Mak, I'm not sure if you can, I hope so! Are you able to see the previous chat transcripts?

Gary: Let me say ahead of time I'm in a real bad mood after dealing with some of the phone support guys at moto, so please don't take it personally.

Mak: I understand you with that.

Mak: Yes I can see the previous chat transcript.

Mak: Please give me a minute to read it first.

Gary: If this isn't a user servicable part you guys can send out -- you really have to make it one.

Gary: the watch band is supposed to be user changable.. it's just a tiny plastic peice that slips over the band when you attach the band.

Gary: They added it to prevent the problems that were happening with the backs cracking on the leather versions.

Mak: Will this for the Moto 360 device?

Gary: Yeah exactly. the 22mm natural steel moto360

Gary: In this link there are photos of the peice: http://xdaforums.com/moto-360/help/curious-plastic-insert-metal-banded-360s-t2953580#post57120023

Gary: there's alot of people that are popping up on the various android forums that are having this issue.

Mak: In this case sir since you have reached the Technical support for Android phones, I have to give you a call and transfer you over to our Moto 360 department.

Gary: Would it be possible to get the number for the moto360 specialists? was it the correct number before?

Gary: It seems silly that they want to spend the time and employee resources instead of sending me the tiny plastic peice that's worth less then a penny

Gary: they don't have them to spare with the nexus 6 stuff going on

Mak: Sure. Please give me one minute.

Mak: Here is the number that you can call 8663204780.

Gary: That's a bummer, that's the number I called previously..

Gary: Is there a way you could escalate this to some one in charge of moto360 returns and repairs? they really need to be made aware of this issue

Gary: if we are allowed to change watch bands ourselves.. and this plastic peice is a part of the band.. it seems it should be a user servicable part

Mak: Yes. I will and I will let our higher management know about this as well.

Gary: Thank You Mak.

Gary: I really appreciate that

Mak: You are very much welcome.

Mak: Will there be anything else?

Gary: I'll try again with the moto360 phone support. Have a good holiday season mak

Mak: Happy holiday as well Sir.

---------- Post added at 06:44 PM ---------- Previous post was at 06:41 PM ----------

So i'm just going to wear it until the back snaps, then take a sledgehammer to it and send it back to them in peices in an envelope for return.

I'll continue to do this until they fix the user support problems, eventually they will get tired of me costing them money on watches.