[X 2014 Q&A, Help & Troubleshooting] hikeskool:
I used to feel the same way about this phone. The build quality isn't the highest available but it's certainly "good enough" for me. Screen and battery aren't the best but they're OK. I like the customization options (I don't like that there aren't any 100% clear TPU cases, however). But this ascending volume nonsense was a deal-breaker. I was lucky enough to buy a new Nexus 5 a couple months ago and have been using it while the Moto X gathers dust. I turn on the Moto X at 10pm every night, check to see if 5.1 is available, and shut her off afterward.

I had previously used (well, my wife had used it anyway) the first Android Moto Razr from a couple years back and felt it was a good phone, even though the UI was a bit too "middle school rice rocket" for me. My V3 Razr was a tank. Never had a StarTac but always wanted one. Ever since I rooted my OG HTC Evo and installed a stock Android image I have wanted stock Android. That led me to the Nexus 4, the 2014 Moto X (since it was advertised and received as a "stock Android experience") and now I'm back on the Nexus 5. It's safe to say the "ascending ringtone" is NOT a stock Android feature and that Motorola decided to shoehorn it in with the 5.0 update for no good reason (remember, it wasn't present whatsoever on KitKat). So while I do tend to agree that the Moto X is a good phone, it could be near-flawless (much in the same way the Nexus 5 is) if not for this BIG problem.

I may just bite the bullet and do this:

https://forums.motorola.com/posts/5a580708e7?commentId=912777#912777

This user added some "fake" sound to the notifications on his mom's Moto X so she could actually use it (that's right: Motorola doesn't want your tech neophyte relatives to use this phone). He did the same for Tejat and uploaded the result. This has worked well for me for the few days I have used it. It "fixes" the problem but it's certainly not an elegant solution. I feel SUPER crappy about having to fix this nonsense myself. I'll just come out and say it: I don't want to succumb to Motorola's crappy design decisions by creating my own workaround on a phone Motorola markets as a "pure" Android experience. Because now they think it's perfectly OK to nerf these phones because "the community" will just "fix" the "features" if the community doesn't like it. So this gives Motorola free reign to screw around like this in the future while giving the users no recourse.

As far as I know, OnePlus' full refund return window is 2 weeks, same as every other cell phone seller. Further, look into PayPal's buyer protection, and look into buyer protection on your own credit cards. You'll be surprised how robust it can be. For example, my AMEX has never failed to refund errant charges, from small stuff like a Coke machine "eating" my money (the machine got stuck and didn't deliver my beverage - twice) and being charged at a Vegas hotel for stuff I didn't consume from the minibar, to BIG stuff like reversing a Verizon ETF because the Verizon employee was either too lazy to submit it on time or flat-out didn't because he knew he would lose his sales commission if he did.

Again - what assurances do you have that Motorola, or any other firm with a "US presence", would help you out if their product goes south?