yashsingh1/xdaforums huggingface dataset:
[P3600 General] kostas001:
solution

I had the same prob. my sd was formated as fat, I cut all files, pasted at desktop and formated sd as fat32. then pasted back the files (hidden too)and everything is fine for days now!
[P3600 General] maovalen:
Hi all

As i wrote in post #96 of this thread i sent my phone to HTC Europe in UK. I received my phone again yesterday. It's working like a charm.

The people in HTC said that the problem was a defective main board so the solution consisted in replace it.

Now i'm so happy because my phone and the good service of HTC. They repaired the phone in just 4 days, they sent it last friday and i received it yesterday :D

My recommendation is to send your phones to a valid HTC's support and services office and to take advantage of your phone warranty and the good service of HTC Europe. It's better than try to fix it yourselves.

They said nothing about the ROM of your phone because mine had the Dopop test ROM, it's not true that the ROM's upgrade avoid the warranty.
[P3600 General] nbc17:
I had the same problem few mins ago. I left it untouch for several mins, and it starts to behave OK now. Let see if the problem happens again. I have had my phone for about 10 days. Thanks.
[P3600 General] d.cortez:
i've now noticed some funky stuff with certain screen taps on my device. for example, when on the dailpad screen, if i dial the number "4", the start menu will display as if i hit the start menu button. now this same behavior occurs on any screen, although on a random basis. if i tap the left center of the screen, the start menu appears. i'm considering a hard-reset to see if this corrects the problem, because re-aligning the screen doesn't correct it...
[P3600 General] nbc17:
I have sent questions to HTC support in Europe and America, but still haven't received any responses. I already sent out 5 emails total already. Normally, it takes less than half a day for them to respond to my questions, but this time, it's taken more than 3 days. I hope that no one experienced this kind of support. I couldn't use my phone for the last 3 days since I couldn't dial a number.
[P3600 General] moose_tr:
time

Wellcome to the club.

As far as I know, there is no practical cure for that.

I had to accept the "defect main board" explaination and sent it to Htc service in Germany. Let's see what's gonna be.

So, don't loose time: send it home. Maybe they are only homesick:)
[P3600 General] TROTAMAR:
I have the same problem with a Spanish Triny, I contacted to the HTC spanish service and the person that answer the phone told me that it is a well known problem of the screen.

He ask me to send the Triny to the Tech. service to be repaired. I did and I have had my Triny send back.

In the Work Note, the tech service stated that they have change the screen and the mainboard.

Lets see what happen in the future. At this moment it is working properly.
[P3600 General] vanydotk:
You guys have got me worried.. I haven't recieved my phone yet but I'm expecting it today and I hope I don't have this problem.. I found a video of it on youtube

http://youtube.com/watch?v=KYfohqde2E8

For the people in the US with this problem, you may want to consider posting on Maximum PC's forums and maybe it'll get published in their magazine.. if it does, HTC will have to address it.

Here goes the link to their forums where you can pretty much complain about companies.. if we get enough people to post there I bet we can get it published.

http://www.maximumpc.com/forums/viewforum.php?f=12&sid=e867b5d668ba939e92538f9cb98c73a2
[P3600 General] yongchai:
Get around to touch screen not working?

Having the touchscreen not working though extremely inconvenient is still somewhat manageable with the navigation buttons.

Unfortuantely there isn't a button for "select/enter" (ie. the equivalent of tapping the screen to select.....for example, if i want to open a document, i can naviagate to the file explorer program using the navigation buttons but i can't actually select the document, the best i can do is the equivalent of a right click on the mouse).

I know how to assign programs to the buttons but does anybody know how to assign "select/enter" to a button?
[P3600 General] Hoash:
I have received my Trinity back from repair. The MB has been replaced, it works fine now for about 2 weeks.
[P3600 General] nbc17:
Hello Yongchai,

So how do you manage to dial a number? I can't,,,and how do you stop the Start menu from flashing all the time? Thanks. Does anyone know a cheap way to ship the phone from US to the repair center in UK?
[P3600 General] Hoash:
Send with the USA Postal.
[P3600 General] nunod:
Hello,

I have the same problem of you. Monday I sent it to repair in Portugal, where I live, I recieved today but the problem is still there. I phone them and they only upgrade the Rom and did a hard reset. Monday morning I will sent it right back to them. I'm so pissed off.:mad:

I even detailed the problem in a long letter and they didn't solved the problem. This is the oficial repair partner of HTC in Portugal. I'm going to report this to HTC europe.

My problem has started right after the upgrade to the Rom with GPS.

Best luck to you guys.
[P3600 General] Hoash:
P3600 screen problem

Go to http://service.htceurope.com/ and select "Case Booking"
[P3600 General] jlagden:
Sending phone for repairs

I am sending my Dopod D810 to Teleplan (Australia) for repairs to try and fix the non-responsive screen and start menu on/off fault today. Can anyone, who has sent their phone off, tell me if they sent just the phone, phone boxed with accessories, data removed or any other combination?

(the Dopod Support page says "Please ensure that you bring your Proof of Purchase and all accessories when you come to in to Teleplan", but does that apply if you send it off)

Also, I want to ensure they don't just flash the ROM, any advice on a cover letter to include.

The answers to these questions might be obvious, but judging by the feedback of people who didn't get the problem solved first time, It doesn't hurt to ask.

Thanks
[P3600 General] KungFu_Sam:
Hello everyone,

I bought the P3600 from "Phone Source USA" on February 16, 2007. Last week (May 9th), my touchscreen stopped responding and my "start button" keeps opening for no reason. After searching online, I found this thread. I read that heat can cause this to happen, so I put my phone in the refrigerator for a few minutes, and that actually helped. But after using the touchscreen for a few minutes afterwards, the problem comes back. I did a soft reset, and a hard reset, and i even installed the new ROM from HTC's website, and that didn't help.

I contacted HTC-Europe and explained the problem. They replied by saying that it sounds like an LCD problem and that I should send it to them to have it repaired. But I would have to send it to them in the UK - and i'm from California, USA.

I then contacted "Phone Source USA" and explained to them the problem and I asked them if they can help - knowing that my 30 day warranty with them is over. They told me that I can send it to them (in Las Vegas), and they would send it to the manufacturer. I'm sending my phone to "Phone Source USA" tomorrow. I will include a note about the touchscreen working initially, but being non-responsive after a few minutes of use. I will follow-up back here with any news.

Thanks
[P3600 General] vanydotk:
I also bought my phone from Phone Source USA and I'm glad to hear that they're going to take care of the shipping overseas for you because that can get pretty expensive. I haven't had a problem with my screen, yet *knocks on wood* and I hope I don't but from the looks of it, I shouldn't be too surprised if it happens. Let me know how long it takes for you to get your phone back and everything.
[P3600 General] autoquick:
Another Dead screen

I live in the USA but purchased this phone off of Ebay March 12. Turned it on and frozen screen. Contacted HTC in the US and they said they can't touch it. Must go back to HTC in Europe. This is turning out to be a waste of money and time. :mad:
[P3600 General] vanydotk:
ban the spamming assh0le above me please
[P3600 General] autoquick:
Excuse Me? And just what was remark about?

Your comments do not have any valid reason on this forum.

I posted a comment related to this discussion thread. I'm experiencing the same issue that several others have noted and posted comments about how HTC in America deals with it. Currently I'm waiting for HTC Europe to respond back about this "Bug".
[P3600 General] vanydotk:
Sorry there was guy spamming but the mods deleted his post so it looks like I was talking to you but I wasn't.
[P3600 General] autoquick:
Thanks for the followup. Figures I get hit on my first time posting.

And back to the Non responsive screen. Contacted HTC Europe (London Office) and talked to Service Center. The Tech on the phone said that he was shocked that the HTC USA didn't want to touch my phone. (Stated earlyer as a European version) He then asked what the problem was and IMEI number. He then said that he will talk to HTC USA and let me know where I can send the phone back for service. Within 2 hours I get an email back from Mr. Wu at the HTC Houston repair center. He asked what the problem was and who I had contacted in the HTC USA. He also gave me the address to send the phone back to with instructions and details of the problem. So the phone is in the post and I'll see what happens next. Also the youtube posting has been helpful in showing what is going on.

http://youtube.com/watch?v=KYfohqde2E8

Upgraded the ROM to 1.23.405.2 from the HTC web site. The GPS seems to be quicker than the 1.23.800 version. But I wasn't able to get the tomtom to use it. The tomtom version from HTC failed to install because of too small storage space.
[P3600 General] vanydotk:
Whoa so you actually got to send it to an HTC repair center in the US?! If so that makes me feel better I won't have to pay for postage outside of the US if my screen goes bad.
[P3600 General] KungFu_Sam:
Is there any way you can share that information? like what the instructions were, where to mail it, and who/where to contact for the HTC in USA?

Thanks,

it's bad that we have the same problems, but it's nice that we can share the different ways to solve the same issue.
[P3600 General] Baxter:
Ya, I had to send to Germany. Any info would be great.
[P3600 General] moose_tr:
termination

I sent it to Germany as well to Arvato teleservice, from Turkey.

I realized that it will cause me problems in the customs back.Turkish customs will not let a used electronic device through post, into the country.

So I sent them an email telling that to reach me when the phone is ready to send, to get a new address in Germany. They confirmed.

They sent it to Turkey anyways.

And now my phone is waiting to be "terminated" on the customs.

The Arvato teleservice is too slow to request it back, and they have only 2 hours left...

The regulations is not their fault but is it hard to "change an address"?

Funny, isn't it...
[P3600 General] nunod:
Hello,

I received the trinity from repair last Monday. Until now is working.

The Arvato Teleservice in Portugal replaced the motherboard.

Now it works fine... let's see if stays fine for a long life.

It's a shame that a such fine PPC has this problem.

For 600 Euros this type of problems shouldn't happen.
[P3600 General] yongchai:
Actually i don't really dial the number, i just call the people i already have in my contact book....but with the problem its impossible to dail a new number
[P3600 General] vanydotk:
it's happened, my start menu started opening by itself and now my screen is not responsive at all... this is a shame considering my phone is only about 2 weeks old. Autoquick, any information you have about getting the phone serviced in the US would be useful, thanks.
[P3600 General] autoquick:
New Replacement

Just received a replacement phone from HTC in America. Out of Houston, TX. The replacement unit is P/N 99HCK013-01 The previous was -00. So I'm giving it a test tonight. Loaded the GPS ROM image and was able to get the GPS chip active.

Thanks HTC :D
[P3600 General] autoquick:
Yes

You have to contact repair center in Houston. Follow the link to the WEB site. You have to contact them before sending the unit. Also, when you send the phone, remove battery, back cover, stylest(s) and External memory chip. They might replace the phone and you might not get these items back. When I first called I got some story about "It's a european version" Wrong. Call back and talk to somebody else or email to make contact. I ended up dealing with the PM Coordinator to send it back. It took 1 week but that was over the long weekend. The postal service slowed it down.
[P3600 General] vanydotk:
awesome, thanks for the info.. did they need an invoice or anything?
[P3600 General] KungFu_Sam:
Thank you autoquick,

if Phone Source USA (where i purchased my phone) doesn't get my phone fixed by the end of next week, i'll ask them to send it back to me and i'll send it to HTC America.

like yourself, i was told by HTC America to send my phone to europe when i first contacted them by email. i'll call them and ask them if i can send my phone to Houston.
[P3600 General] autoquick:
Are you kidding???? No, really I would have died if I had to produce anything. I got mine from a Hong Kong dealer on E-bay. Great deal but lousy service.

So in a nutshell NO PAPERWORK ! :D

Yea to HTC for standing behind thier products.

Also I think it's because these units are so new and it's a known bug.

Lastly, Got the TomTom 6.030 (8320) from HTC to work! Activating the maps was a trick but that's another subject. The reasion for doing that was to see what the differance is, a Sat Reciever option called "Internal GPS".

Loaded themes, custom backdrop, 4Gig memory chip (TopRam), Bejeweled and other apps work fine.
[P3600 General] vanydotk:
how did they ship the phone back to you if you don't mind me asking? (UPS ground? USPS Priority, etc?) I'm going to be sending my phone in this week when I get an RMA, however I won't be in town starting next Tuesday so I'm wondering if I'll get it back on time. When I called in the person I spoke to said that the part number I gave them was not one of the part numbers they serviced so she had to escalade it and I have to wait for an email response to see if they'll service it.
[P3600 General] vanydotk:
Alright USA guys to get your phone serviced in the US this is what you'll have to do. When you call in they'll ask for all your information, p/n, sn, imei, etc. Once you give it to them and they respond with "we don't service this part number," or "I'll have to foward this to see if we can repair it," or anything like that, just ask to speak to a supervisor and the supervisor should be able the get the ball rolling. The problem is that the part number they have in their computer system ends with 01 and the ones we have end with 00 so it's just one digit off.
[P3600 General] KungFu_Sam:
Update on my phone: I sent my P3600 back to "Phone Source USA" on May 19th. I called them back today and they said they sent my phone to Acc in Germany for repairs. I really wished i would have known about HTC in Houston (from autoquick's post) before i sent it back to Phone Source USA. they told me it can take up to 6-8 weeks till i get my phone back. I hope when i get it back that the touchscreen problem will be fixed for good.

If anyone else had their phone repaired for the touchscreen problem, would you tell the rest of us how long since you got it back and how your touchscreen has been working?

Thanks
[P3600 General] jlagden:
Phone returned and working

I received my phone back this week from Teleplan (Optus Australia service centre). They had it for 4 weeks while awaiting parts - a new mainboard. The repair docket said they had changed the mainboard and loaded the latest ROM, considering I had the GPS ROM when I sent it, I thought they might have put WM6 on it!

Turns out the latest ROM was the 1.23.707.5 and Radio version 1.33.30.10 (non GPS). They have put a new mainboard in the phone as it now has a new IME number and Serial number begining with 'DP75FK*****. I thought I would try and register this with Dopod Asia (rather than Australia) as they seem to get the newer ROMS released first, but the new serial number is only 11 characters long instead of the required 12. I sent an e-mail to Dopod asking if it is a misprint, but havent had a reply as yet.

I tried to update the ROM to a GPS enabled one (RUU_Trinity_DOPODASIA_WWE_1.23.707.6_6275_1.35.00.11_108_Ship), but each time I try it gets to the bootloader screen and stops due to having lost USB connection - ERROR [260]:CONNECTION. It connects no problem when syncing normally. I did update WMDC to 6.1, so I might roll back to 6.0 and try again.

Update

Ok, so I tried rolling back to WMDC 6.0, but that didn't help. I have since found the thread RUU Works in Vista RTM! which may explain the reason - Vista! Luckily I still have a pc with XP, which I will us to update the ROM.
[P3600 General] autoquick:
FEDEX

I hope I'm not too late responding. (Working too much) HTC returns repaired phones via FEDEX with required signature. That can be a pain. The carrier used FEDEX home service so they arrived after 5pm.
[P3600 General] vanydotk:
Ahh I see, I already sent my phone out but I'm having it returned to the address I'm going to be at. How is the new phone working out? Any problems?
[P3600 General] vanydotk:
I finally recieved my phone back from HTC America and just like autoquick the p/n is now 99HCK013-01 instead and not 00 at the end. Everything seems to be working fine, I haven't tested the GPS yet, but I will soon. It's nice to have my phone back and hopefully it's the newer motherboard so the screen doesn't mess up again.
[P3600 General] Elim Garak:
Wow, looks like HTC got a major problem this time! I hope they'll fix it soon, I don't want to have no response from my touchscreen, it's basicly THE operating system that make Pocket PCs so good and easy to use...
[P3600 General] ludovic.audoin:
Hello,

I'm going to get back my HTC P3600 from repair. Hope it would works great now.

I will let you know.

Ludovic
[P3600 General] KungFu_Sam:
vanydotk,

that's good to hear. I sent mine to Germany for repairs and it's been over a month now :( and i live in California

did you get some sort of sheet that says what they fixed or replaced? i can't wait to get my phone back. i'm using a nokia 3250 as my back-up now.

keep us posted about your phone after the return.
[P3600 General] ludovic.audoin:
Hello,

I finally get my P3600 back yesterday. After 1 day everything seems to be fine. They changed the radio card and updated to the latest rom.

Ludovic
[P3600 General] vanydotk:
Nope, didn't get a sheet or anything.. I'm guessing they replaced the whole phone because the part number is different than the one I sent in.

As for the phone.. it's working fine so far, I upgraded the firmware and the GPS seems to be working fine.
[P3600 General] KungFu_Sam:
my concern is what will happen in 3 months. my P3600's screen stopped working after 3 months. If they just replaced your old phone with a new phone but NOT fixed the problem, it will only be a matter of time till the problem shows up again. but i'm crossing my fingers that they fixed your problem with your phone for good.
[P3600 General] moose_tr:
luck

I wish you lots and lots of luck, if you happened to make the big mistake by sending your phone to Arvato teleservice in Germany...

My phone is fixed and sent back to me on 16.05.2007 and still couldn't receive it. Just because they didn't take my address-change into consideration, it is traveling back and forth between coountries. Their are highly un-organized.

M.
[P3600 General] hirenmistry:
All phones or just a defective batch

Have just gone through all the message in this topic. I still cannot understand whether this problem occurs for all Trinity phones or just a particular batch that was/is faulty.

Regards,

Hiren
[P3600 General] MAK11:
Looks like a faulty batch IMO.. People who had the problem should post their S/N in here so we can track thebatch.
[P3600 General] KungFu_Sam:
maybe i'm jaded, but i believe that it's a problem with ALL Trinitys. it's just a matter of time. what we need to do is find out who has their's for the longest amount of time, and it still works. mine died after 3 months.
[P3600 General] hirenmistry:
If thats the case then I would rather wait before I buy the trinity. I am not sure about HTC support here in Dubai.

Regards
[P3600 General] KungFu_Sam:
Well, after about 2 months without my Trinity, i got my phone back today from repairs. i had to pay Phone Source USA 100 bucks (80 for repairs, 20 for shipping). something tells me that if i would have sent it to HTC in Houston on my own, it wouldn't have costed so much. i sent the phone to Phone Source USA in Las Vegas, and they sent it to Germany to get it fixed.

anyways, so far, so good. i've been installing applications and playing with the touchscreen to keep testing it. i'll post back if anything comes up, but as of right now, it's working just fine.

btw, i didn't receive any type of invoice that tells me what was done to fix the phone. just an invoice of the price break down like i mentioned before. i emailed them to ask them what was done to the phone, so hopefully, they'll reply back and tell me they replaced the LCD and motherboard. i'll report back once i hear something. another good thing is that they left my 2 Gig miniSD card in there because i forgot to remove it before i sent it to them.
[P3600 General] vanydotk:
Why did you have to pay for repairs? It should have been covered under warranty. When I shipped my phone to HTC Houston it was covered.. Then again I only had my phone for 2 weeks before it broke down.
[P3600 General] KungFu_Sam:
Yes, That's what i asked myself. I didn't know about HTC in Houston until after i sent my phone back to Phone Source USA located in Vegas. When i saw that i had to pay a C.O.D. charge to FedEx when they delivered it, i was suprised myself. It "should" have been covered by manufacturer's warranty - for one year. But what i think happened IMO, is that i paid for the shipping to and from Germany. i emailed Phone Source to see if i can get a list of things that was done to my phone. anyways, my phone seems to be working good so far but it hasn't been 24 hours yet. hopefully it will work for at least a year this time. i like to buy new phones every year, but at this price (600 dollars for the phone + 100 for repairs) i should keep it for the next 5 years ;-)
[P3600 General] legendasboy:
i am a hermes user and i had the same problem with mine, so i had to send it back to uk, it was a vodafone rebranded htc. hope it will came working ok
[P3600 General] jjplayground:
Mine p3600 also has become sick

My HTC p3600 has the problem now too.

I will bring it back to the store next week.

I bought it in March, so the device is only 4 month ols :mad: :mad:
[P3600 General] legendasboy:
it seem s like a time bomb, waiting too explode...so nice, we pay a fortune for the ppc´s them they are faulty. nice service
[P3600 General] KungFu_Sam:
Sorry to hear about your P3600. Mine lasted 3 months, so you might have the record for longest lasting till the screen stop working. I got mine back from Germany (i live in California) 1 week ago, and everything seems to work just fine so far. i would like to think that everything is perfect and that 3 months down the line from now, my phone will still work fine, but you just never know...