yashsingh1/xdaforums huggingface dataset:
[X 2014 Q&A, Help & Troubleshooting] access101:
Here is a link. Please try it and let me know. https://www.dropbox.com/s/yu8htkmkdhyehjz/CTN Gentle Reminder.mp3?dl=0
[X 2014 Q&A, Help & Troubleshooting] access101:
I made the switch back to kit Kat. Easy process. No problems except for my phone being wiped. Sounds work great. I'll wait for the bugs to be squashed.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
How, exactly? We have (at least) one report that saying a factory restore takes the phone back to 5.0, not 4.4.x.
[X 2014 Q&A, Help & Troubleshooting] gotwillk:
would also like to know how this was done. also, is battery life better on kitkat?
[X 2014 Q&A, Help & Troubleshooting] access101:
I unlocked the boot loader. Downloaded the factory image for pure edition moto x 2014. Followed directions on the page and voila back to 4.4.4.
[X 2014 Q&A, Help & Troubleshooting] gotwillk:
oh you're not on the Verizon version. for us that are on the Verizon version, unlocking the bootloader or rooting is not possible right now.
[X 2014 Q&A, Help & Troubleshooting] access101:
I didn't know any moto x but the pure edition got lollypop. Interesting.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Don't know why I didn't think of this earlier, but hit the Motorola Facebook page too. Let Motorola know how you feel about this situation:

https://www.facebook.com/Motorola
[X 2014 Q&A, Help & Troubleshooting] access101:
I did my part. Sent a nice post to Motorola. Hopefully they'll get the message.
[X 2014 Q&A, Help & Troubleshooting] gflare:
I've noticed the same kind of thing, especially tied to notifications that occur within 2 minutes of me leaving an application. (My bug is missing the entire notification, not just the sound)

The most annoying and consistent example is when I miss a notification from Hangouts (using SMS). If I send someone a message, and goto the home screen or lock the phone - I will not be notified (no sound, nor notification in bar) if that person texts me back within 2 minutes. I've missed a bunch of quick replies recently, when I text, hit lock and toss my phone in my pocket.

I'd guess the bug I'm experiencing is more due to 5.0 than anything specific to Moto, so I'm praying that it's fixed in 5.0.1.
[X 2014 Q&A, Help & Troubleshooting] access101:
So I got a response from the Facebook post. Motorola asked me to report it to supportforums@motorola.com. So I done that. I hope I'm not wasting my time....... [emoji34]
[X 2014 Q&A, Help & Troubleshooting] NWKENT:
Revert to KK..and give Google time for about 10 more OTA's on v5.0..

:)

sent by my:

4.4.4_21.11.17.titan

XT1064 Moto G (2nd Gen.)

http://waynekent.com/page6.html

"Praise Jah" YOU people.!
[X 2014 Q&A, Help & Troubleshooting] access101:
My business is a Motorola solutions channel partner. Got in touch with so folks and got this back. Hello Michael,

Thank you for your information and been so clear with the details. I will escalate this situation to my Team in order to investigate what is going on and as soon as I receive some news from them I will let you know.*

Regards,

Karen

Social Media - Customer Care

Motorola Mobility
[X 2014 Q&A, Help & Troubleshooting] access101:
They replied again saying this is a safety feature. Please please if you feel this is not send an email to supportforums@motorola.com. There is power in numbers. If we all complain maybe they will listen.
[X 2014 Q&A, Help & Troubleshooting] floepie:
If it's true about that 2 minute window as someone has suggested above, then I can imagine that it indeed is programmed intentionally. Once the 2 minute period has elapsed, Moto reasonably concludes that the phone most probably is sitting at a safe distance from your ear. Any confirmation of that 2 minute period?
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Awesome. Everyone, just take a moment of your time and drop Motorola an email. Let them know this is a BIG problem.
[X 2014 Q&A, Help & Troubleshooting] access101:
OK. This has been quite a ride but here it is. Customer support asked me to factory default kit Kat and ota lollypop without signing in. Then factory reset again without signing in. Then sign in and install all apps. This worked for me. Everything works as it should except ringtones and alarm clock. Both ramp volume. But moto voice and notifications do not. I'm now happy. I'm still wanting all ramped volumes to go away though.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Well, I definitely admire your spirit! Frankly, however, I am not willing to unlock my bootloader (does doing so void the warranty of the Pure Edition?) to get BASE FUNCTIONALITY on this thing to work.

I have been using my GPE Nexus 4 and the Moto X is sitting in its box. At first I was HUGELY RELIEVED to have ALL my notifications back, working as they are intended to work, all under MY CONTROL. Which, you know, is the whole reason why we buy these phones with stock Android.

So customer support REALLY asked you to unlock your bootloader as a "fix"? What is this, amateur hour?
[X 2014 Q&A, Help & Troubleshooting] access101:
I was told unlocking the boot loader was OK. You can lock it right back with the instructions that they email you with the unlock code. Its simple. I too was shy to do it. I love the moto x enough to get it right. So I'm on one full day and here is the result. My morning alarm clock started low and went up. My first call did the same; however, my moto hint worked all day. Battery life was awesome and.... All of my notifications worked. So... Long to the short. It was very scary and annoying but it " did" fix the issues for me.

Also I read today that lollypop changes a lot of the phone. The factory reset after install just makes sense to "reset" settings that may carry over. Idk. Anyone else try this? Did It work?
[X 2014 Q&A, Help & Troubleshooting] basketcase517:
I'm very interested to hear if this works for others. Is it possible a simple factory reset (without going back to kitkat) would have the same effect?
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
OK, sorry I neglected this.

On the Moto X 2014 running 5.0, the first few times I tapped (played) the sound (on the "Sound & notification" submenu under "Device" in Settings) it would play at a muted volume. After repeatedly tapping it 3-4 times in quick succession it would then play at full volume. The tone is so short, however, it never started low and then go into high volume WHILE the tone was playing.

On the Nexus 4 running 5.0.1, the tone played at full volume every time it was pressed. No problems.

On a tone that is longer than the one you shared, like, say Tejat (which I believe is the "Default notification ringtone" on the Moto X as it's shipped from the factory), the volume pops all over the place and the tone gets louder in the middle of the tone which is VERY annoying. Tones like the "Facebook pop" literally do not play at all on the Moto X UNLESS the phone has been playing something out of its speaker within the last few minutes or so.

Hope that helps. Thank you for contributing a tone to test with. In short, if a tone is so short like the one you shared it SHOULD be "OK" on the Moto X as it is so short there isn't "time" for the volume to increase while it is being played: it's either played at the softer volume OR the louder (the default volume). Please note the quotes around "OK", I'm being sarcastic: the tone should play AT FULL VOLUME EVERY TIME. On tones of "medium" length, such as Tejat, the tone will annoyingly increase in volume DURING the tone. This sounds awful. And then there are tones like Facebook pop which are already somewhat muted that simply are not audible on the Moto X if they play from idle.

VERY FRUSTRATING MOTOROLA. VERY FRUSTRATING.
[X 2014 Q&A, Help & Troubleshooting] access101:
Thanks for your tests.
[X 2014 Q&A, Help & Troubleshooting] access101:
Bump••• Anyone heard anything????
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Nope, nothing. But, on the upside, a Play Store update to Moto Voice nuked one of programs (Chronus: Home and Lock Widget). So, there's that.
[X 2014 Q&A, Help & Troubleshooting] access101:
I gave up and bought an iPhone 6+. Sorry Motorola you had a shot and lost. My notifications work great! Maybe I'll return to android but I'm done with Moto.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Totally don't blame you. Well, I might have gone for a OnePlus One or a Nexus 5, but I totally understand your frustration.

5.1 is supposed to hit OTA for the "Pure" edition soon, so I'll post here if the update fixes this problem.

What bugs me most about this is that, for something sold as a "pure" Android build, Motorola has removed the ability to control the notification sounds. ONLY Motorola has done this, it's not like an industry-wide safety feature that is sweeping the industry. What's worse, is that some of the users that like/don't mind this "feature" are perfectly OK that it negatively impacts other users, so long as they themselves are unaffected.

I encourage you to share your experience on the official Motorola customer support forums. I started this thread and I hope that you guys will voice your opinions where actual Motorola people well hear them:

https://forums.motorola.com/posts/5a580708e7?page=1
[X 2014 Q&A, Help & Troubleshooting] hitokiri.pr:
Confirmed, 5.1 update correct this problem! Not only that after the update lots of bugs were squashed by Motorola. My Pure Edition is smoother than ever.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
No kidding? Is your phone a US retail Pure Edition? Is this the stock, regular OTA 5.1 update issued, not a custom or "unofficial" update you loaded yourself? What other bugs were fixed?

I'm hopeful with what you are saying, but I'm skeptical until I can see (hear) it in person.
[X 2014 Q&A, Help & Troubleshooting] sivarticus85:
Not true. The ascending volume is still present in the 5.1 leak. Maybe the final update will be fixed, but it's definitely still there.
[X 2014 Q&A, Help & Troubleshooting] wmdunn:
Yes, it is still there ... and still quite annoying.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Can you confirm from an official OTA update on a Pure device?
[X 2014 Q&A, Help & Troubleshooting] wmdunn:
There is no official OTA yet ... my experience is from the soak test release.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Appreciate it, thanks. I know it's being "prepped" or whatever that means, wasn't sure it the official had dropped yet.

I'm hoping it will change in the official OTA, but I'm very skeptical.
[X 2014 Q&A, Help & Troubleshooting] blade_:
so the problem is still here.

i own a nexus 6 in past,with the same problem.i think its a problem motorola and lollipop together.

anyone found a slolution?its very annoying
[X 2014 Q&A, Help & Troubleshooting] rogeriorp:
Since it affects even the Nexus 6, I'd expect it to be fixed ages ago. But doesn't seem to be the case, which leads me to suspect it is a hardware issue perhaps?
[X 2014 Q&A, Help & Troubleshooting] blade_:
motorola issue i think

i owned an note 4,G3,1+1,Z2 all with lollipop installed.so?
[X 2014 Q&A, Help & Troubleshooting] rogeriorp:
You just made my point, a hardware issue related to their front facing speakers - this ascending sound affects also the Moto G second generation.
[X 2014 Q&A, Help & Troubleshooting] blade_:
so its completely moto problem.i hope they fix it,but i dont believe that...

any app for this?
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Hey Blade, thanks for joining the chat. A number of us have tried this app:

https://play.google.com/store/apps/details?id=com.shumoapp.disableincreasingring

But it doesn't work on the 2014 Moto X (as of April 4, 2015, with the "Pure" edition phone at 5.0 and the app itself at 0.9.2). So we don't know what else to do. We are hopeful that it will be addressed in the upcoming 5.1 update, but we are skeptical anything will be done about it. Motorola sees this as a "safety feature", meant so that if you have the phone close to your face or ears the front-facing speaker won't be too loud when you receive a notification.

As we have all seen, this implementation has been a flat-out failure. There is no nice way to put it.

So we sit and wait. Or you can root your phone and install some other ROM that allows you to control the phone speaker. I have not looked at that route yet because I don't want to void the warranty on my 5-month-old phone my wife bought me. Oh, and it's also the principal of the matter: I SHOULD NOT HAVE TO RISK DESTROYING MY PHONE just so the freaking speaker acts like 99%+ of EVERY cell phone speaker ever made.

To you (and anyone else that has yet to) join this discussion here, on Motorola's official support forum:

https://forums.motorola.com/posts/5a580708e7?page=1

Express your feelings. Tell them SPECIFICALLY how this affects you and those around you. But do so in a respectful way.

And again, if anyone has ANY update or suggestions on how to make this problem less-crippling, please share them! In the meantime, let's all cross our fingers. And have a good weekend! :)

---------- Post added at 06:46 PM ---------- Previous post was at 06:41 PM ----------

Hah, so check this out in the official Motorola thread.:

https://forums.motorola.com/posts/5a580708e7?commentId=912777#912777

This guy MANUALLY EDITED HIS TONES so his own mother could use the phone. Basically, Motorola broke this phone for this guy's mom. How sad is that?

Curious if Moto cares whatsoever. I'm guessing it doesn't.
[X 2014 Q&A, Help & Troubleshooting] access101:
Has anyone tried this: http://allaboutmotog.com/how-to-cle...o-g-and-moto-x-after-android-lollipop-update/
[X 2014 Q&A, Help & Troubleshooting] J5333JF:
The Increase Ring in present in Notifications, RingTone, Alarms... (This problem ocurred when desactivate "touch sounds" in Settings - Sound - Other sound - Touch Sound).

When active this option, the problem is only ocurred in Ringtone. The Notifications and Alarms works perfect when the option is activate.

This BUG is present in all Lollipop Roms (CM12, CM12.1, STOCK, etc) . This problem aren't present in Kitkat.

Some time ago I report this bugs in developer department from Motorola. Supposedly in the version 5.1 or 5.1.1 release stock should not be.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
How would doing this address the problem we have?
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Guys, good news. The OnePlus One is available to purchase at all times now. No need to wait until Tuesday or wait for an invite. Just roll up and buy one:

https://blog.oneplus.net/2015/04/open-sales-for-the-oneplus-one-forever/

Needless to say, the One does not have the same ascending ring tone "feature" as this phone does.
[X 2014 Q&A, Help & Troubleshooting] rogeriorp:
I don't care enough about this issue to jump ship towards a shady company with a good phone but terrible customer service and reports of problems going every now and than, either with the touch screen or with replacements, updates and such.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
"Shady"? Not sure where that came from, but has Motorola acted any LESS "shady" with this situation? Apparently the company has completely overhauled the customer service experience and it's actually pretty good, although I can't speak from personal experience. OnePlus says its "customer satisfaction rate" is at an all-time high:

https://blog.oneplus.net/2015/04/improving-our-customer-support/

All I know is that the One is a badass phone priced right. It's a good alternative to the Moto X.
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
While it is a good phone, I have no interest in dealing directly with China for my phone. I also don't have enough faith in their developers.

But enjoy your new One!
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
I don't have a One, I have a Nexus 5 and this phone, still hoping Motorola sacks up and does the right thing here or else I'm selling it.

"dealing with China?" This is the twenty-first century - do you think when you call them they are speaking Mandarin?
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
No. But if they are not serious enough about the US market to have a presence in the US, they're not for me.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
What do you mean "presence in the US?" You can buy the phone - and have it shipped! - to you in the US.
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
When I ordered my One last year it became obvious I was dealing with someone directly in China. I was uncomfortable with that and cancelled my order.

Not having a presence in the US means I have no rights under US law. That means ONE+ can do whatever they want and I have no recourse if I am not satisfied. You may be perfectly fine with doing business this way, but I am not.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
What kind of "recourse" do you require? PayPal will issue you a refund. AMEX will issue you a refund. There are ample methods to get your money back if you need to.

I'll ask again: what has Motorola done for us with this situation? Has their "presence" in the US helped with this problem?
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
Only for a limited amount of time. If issues crop up down the road, you're screwed if they choose to do nothing about it.

Motorola and/or Google has fixed most of the issues that Lollipop brought to this phone. I fully expect the other problems to be addressed as well. Moto has done well by me in the past, and their radios are noticeably better than any other phone (which is important to me). So even if this one issue turns out not to get addressed, it doesn't change the fact that there is currently no other phone I would rather use.
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
Let me tell you a little story about my last experience with Samsung...

Bought one of there early DLP HD TVs. This was a 4 thousand dollar TV at the time. About 8 months into its life, the screen started to flicker intermittently. Because it was highly intermittent, I decided to wait a while to see if the problem would worsen before calling for warranty service. I didn't want them coming out and telling me they couldn't reproduce the problem, so I waited until two months before the warranty would expire and then called them.

I got all kinds of BS about getting a call back to schedule service in 3 to 4 days, but that call never came. Called them again and got the same line. This happened three times before they sent a service guy out. Guy comes out and replaces the engine and it did not fix the problem. He says I have to call in again to see what they have to say about it being unrepairable.

I call in, and they try and tell me it is out of warranty. I ask for a supervisor, and get a guy this time. He basically says it is out of warranty and my only option is to pay 50% of parts and full labor to get it repaired. I explain the whole situation to him, but he doesn't budge. I ask to speak to his supervisor and he tells me that is all he is gonna do and basically hangs up on me.

So, I fire off a certified letter to the Prez of Samsung USA, explaining all details I have documented, and point out to them that the fact that they have not been able to repair the TV doesn't mean it is no longer in warranty, but rather that they are in "breach of warranty". I then politely gave them the option of replacing the TV or refunding my original purchase price, or I would have no choice but to file a small claims action under California's consumer protection statutes.

I got a call within a week to schedule the delivery of a new TV. At least that one lasted 4 years before literally exploding.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Yes, the DLPs were iffy. My buddy had to have his "light engine" replaced as well.

What you were dealing with is a well-documented problem with all DLPs though. Not sure if there is an analogous comparison to the One that the user can't figure out within the two-week period since for most of us a cell phone is a big part of our daily lives.

I say that now as I'm stuck with this "ascending notification" garbage.

The One requires somewhat of a leap. It's built into the price. The phone is high-quality but the user implicitly accepts that he may be subject to some OS hiccups inherent with CM. From a warranty standpoint this might not mean much, but as a realistic consumer I believe it carries some weight.

I do like that you are a man of action though. The certified letter is a good idea. Although, I have tried to use one for personal business and it didn't quite have the same effect as yours did. I still think you are reaching with this "US-based" company stuff. Are you gonna threaten suit with Motorola? In my opinion this is a product defect. I bought my Moto X with 5.0 installed, but I would be LIVID (like I'm not mad enough right now, hah!) if my phone magically messed up the notification tones going from KitKat to 5.0, especially considering the 5.0 update made many material (hah!) changes. Yes, we Americans love our litigation. But cutting yourself off from commerce conducted where you can't file a domestic suit seems a bit rash.
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
The term "breach of warranty" carries significant weight with California consumer law, but only with entities subject to that jurisdiction.

TBC, I don't care where a company is based, only that they have some form of representation in the countries they choose to do business in. I don't buy grey market goods either, even though they are often cheaper. I want to support companies hiring American workers in US offices. It's a win win for both me and the companies I wish to support as a customer.

Samsung gave me little choice. If Moto put me in a similar sitch, I would proceed in the same manner.

I see it as a design decision and not a defect; just one that most seem to disagree with.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
You are right - california does have better-than-average consumer protection policies - one of the few bright spots of the state. But that's another topic.

I appreciate your desire to support domestic companies, or at least companies with a domestic presence. But if the decision is to buy a phone with working notification sounds without US support staff but still carries a legit warranty (the One) OR to buy a phone WITHOUT working notification sounds but uses US support staff I will choose the former.

I would agree with your use of "design decision" except Motorola altered perfectly-fine existing functionality WITHOUT giving the user the option to "un-alter" it. In making this decision, Motorola has manufactured a defect in the product, especially considering no one can disable the ascending action without rooting and losing warranty coverage.

Motorola probably gets sued a couple times a day, do you know of any litigation related to this? I would LOVE to be a fly on the wall of whatever meeting took place where this "design decision" was OK'd.
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
I do not.
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Too bad. You sound like you know your way around Westlaw pretty well.
[X 2014 Q&A, Help & Troubleshooting] Solutions Etcetera:
Nope. Just have a friend who is an attorney. (c;
[X 2014 Q&A, Help & Troubleshooting] hikeskool:
Always good to have a few nearby. Wonder if a class action would be possible/appropriate here?