yashsingh1/xdaforums huggingface dataset:
[P3600 General] fried_potatoes:
Not a problem

Not a problem Kung_Fu_Sam,

Hope it finally works out this time around.

Mine is doing alright so far *touch wood*

They replaced my LCD, LCM, and motherboard as well.

Maybe it's not a sole motherboard issue, but the entire thing.

Take Care.
[P3600 General] KungFu_Sam:
I found this at Howardforums from a poster named D.S.I.

"...it's not the LCD.... it's a BGA chip on board that's causing it... it's a touch sensor pad allocation registor (touch screen controllor)... during the manufacturing process, that BGA IC was not solder on properly, leaving a tiny crack on the solder between the chip and the board due to the cooling process. (Cold solder, this is what it's called). Therefore, when u first use it, it works normally, after a while, just a little bit of heat, it's enough to warm it up causing a temp change and deformation, thus loss contact. EV are not transmitted right and causing it to keep registering the wrong co-ordinates from the touch sensor pad to the CPU. (As in the phone keeps thinking you are pressing at the top left corner. If you rotate yr screen 90', you'll find the phone keeps pulling the calendar.) Therefore, in order to fix the problem, the BGA should have changed or at least re-flow the board (as in re-solder the board). Looks like now they have replace yr phone w/ a different defective board. If I were you, i'll ask them to replace the board again or at least work on the board...(They should know how to fix the board.. it's only a 30mins job)... Hope this don't shoot your hopes down where they didn't replace yr board but other things..."

so i might have to send it back for a 3rd time and tell them this information...we'll see.

btw, fried_potatoes, how long has it been since you gotten your phone back from repairs now?
[P3600 General] totalpackage181:
i've been having sooooo much fun working on this phone over the last three weeks ( how long i have had it) , havent had a problem until three nights ago,

I was working on getting pcmkeyboard to work, and had it running for atleast 20 minutes while doing this and other things ( this is nothing out of the usual, infact during the day my d810 is plugged in in my van with gps working all day)...

anyhow after only twenty minutes, .suddenly start menu on off and it does it everytime it hits 104 f now ...dang it pretty constant if used for 4 min or more.........funny thing is that in my van it started to do it today so i turned on the airconditioner ( it sits in a cradle hooked to my vents) that stops it pretty quick as it cools it down..... i bought from ebay, live in canada...i guess im SOL for sending to europe..anyone figured out a fix to resolder that chip...can i have a local repair shop do it....any pics of the BGA chip? IS THIS 100% confirmed?
[P3600 General] totalpackage181:
Could anyone who has their trinity open please take a high res photo of the BGA chip ?

Their is a company that changes out ram on pocket pc phones, i imagine the soldering machinery involved would be identical. After talkign with Houston HTC only a few minutes ago it reaally looks dismal for me to send my phone there.

The way they were talking, there are a lot of shipping charges along with potential repair charges. From what i have read it is still hit or miss whether you get a good motherboard or not.

Maybe having a third party resolder or replace the BGA chip is a better idea.

HOWEVER I DO BELIEVE THAT THE BEST IDEA IS TO MAP OUT THE TOP CORNER OF THE TOUCH SCREEN........CAN ANYONE DO THIS????????
[P3600 General] fried_potatoes:
Update on Screen Fix

Hi KungFu_Sam,

I've had my HTC fixed for about 2 weeks now. I've done a lot of testing with it. Tried GPS, played videos on my phone, hard reseted it like 3 times, install loads of software on it, and the problem has not come back *touch wood*

So you're howard forums search hypothesis might actually be right. It makes sense as replacing LCD only did not fix the problem. The only fix is to replaced the entire MB and get a new IMEI number.

Hope this helps.

Take Care,

fp
[P3600 General] b1cnrt73:
working well

I had the same problem after a month of use. Sent to Houston. they said the same thing shipping, parts, and etc had to give credit card authorization just to look at it. I paid tracked shipping to them and was waiting for a phone call. I finally called 3 weeks later and the person was silly enough to tell me they got it in 2 days after I sent it, but have not looked at it yet. I asked them when they would and they told me to try next week. I called back and they said it was shipped out all ready. All the notes said on the computer was replaced. I got it the next day and it still had the same serial. I was worried. I tried it out and seemed to work. I used it for a 30hr drive cross country non stop with gps on. Worked perfectly. have been using it for over a month now and still working perfectly. Never charged my card a penny!
[P3600 General] KungFu_Sam:
well, after 1 week of receiving my "repaired" phone from HTC for the 2nd time, it is messing up AGAIN! i am going to send it back to them for the 3rd time now. this time, i'm going to explain to them about the BGA chip and how it is not being soldered on there properly. when it comes back to me for the 3rd time from repairs, and if it starts to mess up on my again, i will give up and buy the ETEN x500+
[P3600 General] totalpackage181:
i guess Houston here i come, or atleast my phone...cause it has become almost totally unusable now........this is fu#@ing bullsh#t
[P3600 General] KungFu_Sam:
i talked to HTC in houston and told them this will be my 3rd time sending the phone back to them for the same problem. i started telling them about the BGA chip and how it needs to be replaced. then the guy on the phone told me that since this is my 3rd time, they're just gonna send me a "new" phone once they receive my phone. so i guess i'll be receiving a refurbished phone this time around. i'll take it. as long as it works. i'll update here if i have any problems. i'm sending it back today.
[P3600 General] totalpackage181:
sorry, quick question, for a dopod d810 being sent to houston htc which rom would be appropriate to flash onto it?
[P3600 General] totalpackage181:
buuuummmmppppppp
[P3600 General] KungFu_Sam:
I just got off the phone with HTC in Houston. They said my phone is "fixed" and that it's on it's way back to me. i asked what was done to the phone and they said they replaced the motherboard and LCD. this was the 3rd time that i sent it back to them since July. i guess the first time i sent my phone back, they only replaced the "switch board" and NOT the motherboard like i originally had thought. The 2nd time i sent it back, they replaced the LCD and LCM. i'm hoping the BGA chip is on the motherboad and hopefully this fixes the phone for good. i do not want to send it back for the 4th time!
[P3600 General] KungFu_Sam:
i received my phone back today from HTC in Houston. i have a totally different IMEI number this time, so i guess they did change the motherboard. hopefully, i will not have to send the phone back to them anymore. i will report back here if there is any other problems with my phone
[P3600 General] pjay1182:
Misschien heb ik een idee waar het aan ligt, de screen protector zelf. Als je deze er af haald, en het scherm een dag laat "rusten". Ik heb namelijk het idee dat er druk ontstaat tussen de screenprotector en de touchscreen laag.
[P3600 General] steliosthem:
Where did you buy it from?
[P3600 General] waterdeep:
damn samsung cpu, i got the same problem sometimes (couple times a day) and are veru unhappy with it. should I have known that it has samsung i would have hever bought it -- i think that processor overheating causes the problem affecting touchscreen controller. this is just a presumption, but I would be way happier not having any samsung parts in my device.
[P3600 General] herbie65:
I ha the same problem.

HTC P 3600

Purchased from PDA shop in NL at the end of august

2 times returned for RMA, 2 times CND (could not duplicate)

so returned to me.......

ROM version 1.23.404.2

ROM date 03/13/07

Radioversion 1.38.0.11

BTW: how can i check if my GPS is activated? and what are the settings?

because TT does not see any sattelites?

THANKS all!
[P3600 General] totalpackage181:
well as an update i got totally screwed on this phone..htc will not repair it as it is branded a dopod d810 and dopod does not warranty internationally...part number is slightly different from p3600 so houston says they cant fix it even though we all know its bs! i am choked....tatally useless $850 phone after duty and brokerage....I HATE HTC they will never get my business again..
[P3600 General] herbie65:
After 2 times repair, i still have the problem.

I did some testing with use of the kitchen oven.

At 35 degrees C i have the problem withe the start menu (left top) going on and off.

At 40 degrees C the touchscreen is not responsive at all.

Tomorrow i sent it in for the 3rd time....
[P3600 General] KungFu_Sam:
well, i had my phone for about a month and a half now since receiving it from repairs for the 3rd time. i used the GPS alot this past week since i was in Los Angeles and so far, the phone didn't "break" on me. i feel bad for all of you that has had this problem cuz i know that you spent alot of money on this phone and it's frustrating that it doesn't work. i will wait for another 2 months to see if anything else goes wrong before i say that this phone is completely fixed. i'll report back here is there is any further problems.
[P3600 General] herbie65:
To be sure, warm it up in an oven to about 100 degr F, and see what happens....
[P3600 General] KungFu_Sam:
i'll pass on that. i'll just keep testing my phone the "normal" way: talk, text, GPS etc. i understand what your trying to do by putting it in the oven, but that's not what the phone was made for. if it doesn't break on me by normal use over the next 2 or 3 months, then i'll be happy with it.
[P3600 General] WangChung:
Greets All,

Having only read a 'few' of the posts in this thread and being a LONG time sufferer of the HTC P3600 'screen of death' issue I'd like to say that my screen failure happened (twice) during GPS usage with a dashboard mounted cradle.

Living in Australia I leaned towards the HEAT factor killing my Trinity, but it happened both times during winter, no more than 15 degrees C (sorry for all you Fahrenheit people).

My screen was replaced TWICE, and then I suffered another setback with the vibrator failing. (You can find out more about that problem in abother post here "Vibrate lost its buzz")

I wish all you P3600 the best of luck. I love the device and all its' features, I just wish mine (and yours) worked!

WC
[P3600 General] pho_boi:
Hi WC,

I'm from Australia too and experienced these screen problems :(

I handed my phone over to Three for repair on the 15/10/07, still haven't got it back yet but should be able to pick it up from the Three shop this week sometime. I called the HTC repair centre and was told that my P3600i had it's motherboard replaced. The screen wasn't the problem they said.

Will report back when I have it in my hands.
[P3600 General] WangChung:
G'day pho_boi

You say that you contacted HTC Repair Department? I assume you mean somewhere here in Australia. Can you give the details of please.

I am in Melbourne and was directed towards a phone repair place just in the suburbs, I couldn't find HTC anywhere here.

Cheers,

WC
[P3600 General] pho_boi:
You can contact them through this number: 1300 769 669
[P3600 General] pho_boi:
picked up my phone today...

after a quick examine at the shop, the panel near the miniSD slot was bulging out about 1mm and not flush with the body. the bottom of the where the USB and IR port was also not flush with the body, about 1mm sticking out as well. because of this, it is hard to press the reset button....

I told the guy at the shop, and he said he will have to send it back to the repair centre to get that fixed. so will take another 3weeks... you could imagine how pissed off I was. so I just shrugged it off and went home with my phone.

after about 5mins using it, the today button pulled down by itself. then kept happening every minute or so when I was using the touch screen. exact same problems as before.... I use my phone heaps for emailing and SMSing clients so I can't have this problem...

the repair report states that they replaced the motherboard, new IMEI number.

I used the phone for a bit over 30days before I sent it to repairs, and now I have to send it back for more repairs. the phone is on a contract with Three Hutchinson, and when I don't have my phone I can't use the HSPDA that I've paid for!!

I will be calling HTC and Three tomorrow and pressure them into giving me a NEW replacement phone. If that screws up, then I'll force them to cancel the repayments on the phone and I'll hand it back to them. Either that or I'll swap it for the Kaiser (Tytn II). I'll take this up with the Office Of Fair Trading in Australia if I have to.
[P3600 General] WangChung:
pho_boi

That is terrible news about your device. I am still without my P3600 after 4 weeks.

I think the product is lemon. I can't even bring myself to sell it second hand out of feeling bad for the next owner.

WC
[P3600 General] pho_boi:
Hi WC.

I was at the Three shop for over an hour yesterday...

The staff at the shop were very helpful and did everything they could for me, but Three would not help me out.

I mentioned many times that I need a Windows Mobile phone for work, but they still refuse to replace it with a new one right away. So was forced to send it back for repairs... But they have credited my last months phone repayment and data plan payment.

They also said that they will give me a new phone or allow me to upgrade to the TyTn II if the phone comes back faulty again.
[P3600 General] takki83:
i have the same problem@!@! and when i remove the battery about 1 hr and put it back, it can use ,but after 10-20 min it will happen again! now the phone is totally useless! what could i do?? help!!! and the phone is bought in UK but i am in US! the warrent is not a way for me also! anyone know how to fix this by self? help~~~~~~
[P3600 General] KungFu_Sam:
HTC in Houston - This is the phone number: 1-888-617-1113 - their website is http://www.america.htc.com/support/service-repairs.html

after you talk to that person, they will connect you to the warranty department. you'll have to talk to them before you can get an RMA (Return Merchandise Authorization) number. if they tell you they don't service your part number, that's because your P/N number ends in a "00". what you do is tell them your part number again, and this time, end it with a "01".

before you send it to them, remove everything - back cover, battery, SIM card, miniSD card, and stylus. they will send you an email with the address, RMA number, and instructions.

good luck
[P3600 General] takki83:
thanks a lot for the information! but how much i need to pay for it?
[P3600 General] takki83:
but my P/N number is end with 00 (the # is P3600 UK B P/N: 99HCK014-00 IMEI: 359426000362230 S/N: HT646Fk06407), if i send it to them will they fix it?
[P3600 General] KungFu_Sam:
they will charge you 20 dollars for "global handling fees". if they feel like the phone is NOT under warranty, or if you caused it to break yourself, they will charge you the full amount of the cost for fixing the phone. they will call you first to make sure you agree to the amount before they charge you. as far as your P/N ending in 00, read what i said. they'll tell you that "99HCK014-00" isn't in their system and you'll have to tell them "99HCK014-01", and they should understand. i'm not telling you to lie to them. i'm telling you to ask them if "99HCK014-01" is in their system. if you have any more questions, give them a call. they are very helpful.
[P3600 General] takki83:
no one has this problem anymore??
[P3600 General] totalpackage181:
they wouldnt fix mine cause it is branded a dopod...and dopod does not have international warranty......i got a $850 ( including brokerage and tax etc) paperweight.........Im furious, and now i have an iphone..bought stand alone garmin gps , and will never buy an HTC again......which i hope they are reading this cause I buy about 3 phones a year ( 1600 day minutes used per month ) so i kill phones fast........can report back though that the iphone ( i know boooooooo) has the best touch technology i have ever experienced...will not activate by stylus, but perhaps rather finder heat or something...Its awesome ( had it 2 plus months now..even bought my girlfriend one) anyone want to buy my dopod d810 aka p3600 reall cheap..out of canada ..if you live in asia then perhaps you can get a warranty claim on it?

pm me
[P3600 General] KungFu_Sam:
totalpackage181,

sorry about your frustrations. i know what you went through. i think my problem has been fixed. it's been 4 months since i received it back from repairs. BUT, that was the 3rd time that i sent it in. it looked like they switched the motherboard and that did the trick. but i'm not turned away from HTC just yet. i'm thinking my next phone will be the HTC Touch Cruise. i like the iPhone too, but i am so anti-Apple. i don't want to buy anything that Apple makes. here's a video clip of how the HTC Touch Cruise works...

http://www.youtube.com/watch?v=uXzUMyKy2x4&feature=related
[P3600 General] supperman2k:
HTC Tech support for US

18664498358

hopefully they can tell me why my new screen will not power up but the new one will. This is a RMA replacement screen.
[P3600 General] defroster:
Is this problem repairable? I read on another forum that it is a matter of dry solders or expanding components, these can sometimes be repaired with a well placed shiv or some careful reheating.

thinking of buying one of these on ebay with no touchscreen response issue.
[P3600 General] Rasson:
Sorted !!

After having a close up inspection of where the screen meets the case I noticed a tiny grain of dirt had become lodged between the screen and the case. Once removed the screen worked fine. I can only assume the dirt was causing the screen to feel as if it was permanently being depressed by the dirt and therefore would not respond to other areas.

Hope this helps

Cheers

James
[P3600 General] DavidTwister:
yes, perfect;)
[P3600 General] srk:
Rom: 1.23.707.6 (Dopod) - Official Dopod

Radio: 1.35.00.11

s/n: HT646FK06367

CID/SIM Unlock: Unlocked from the factory

Screen Protector: NO

Issue: "Start" menu pop up very often after 10-15mins of usage after a cold start, Keeps poping up and the screen is not usable.
[P3600 General] Danrocam:
Rom / Radio

1) 1.15.405.5 / 1.20.00.11 (oficial)

2) 1.23.707.2 / 1.29.00.11 (test)

3) 1.23.707.6 / 1.35.00.11 (ship) : my problems began here!.

4) 1.23.800.2 / 1.35.00.11 (lsvw) : problems continue.

5) 1.15.405.5 / 1.20.00.11: I'm trying with the official (or modified by somebody) right now

s/n: HT649FK01936

CID/SIM Unlock: Yes - with IMEI in order to install Rom 2)

Screen Protector: No

Issue: "Start" menu pop up very often using random applications then touchscreen not responds.

Most used applications when problems appear: Camera, GarminQue + GPSGate or a lot of phone calls (seems to be when the device is warming up).

Stops when I take out the battery for a while (note that as the more time I leave the battery out the most time the problem delays on coming back).

Last test: re-flashed 1.23.800.2 and not installed any GPS programs (after one night without battery) nor any other application: the devices works for "eight hours": many syncs, add contacts, phone calls... the problems appeared during a phone call (4 mins talking).

I've been testing re-install from 3) to 4) many many times with a combination of apps. without success. Now testing with 5)

First problem arised after one month of use.
[P3600 General] magmaflow:
ROM : 1.23.73.3 (Orange with GPS activated)

Radio : 1.29.00.01

S/N : HT647FK03***

It's an hardware problem(cold welding). It can be repaired after using a soldering iron. That's what i do and it work since yesterday (powered since 6 hours now).

I continue to test it to be sure.
[P3600 General] travegliaesogno:
Please magmaflow can you give us more information?

Thx
[P3600 General] srk:
Magmaflow please give us details, I can't use my phone right now......

How are you testing it? it seems to be a problem with heating as everyone else mentioned....

Can we make this post a sticky? Looks like alot of people have this problem.
[P3600 General] magmaflow:
When i would be sure, i would post a step by step inverse procedure of what i have do.
[P3600 General] Raid0:
Can you explain to us what did you do in details?Thanks a lot!!
[P3600 General] travegliaesogno:
You can give us anyways the information, so we can try and give more feedback. The phone in this condition is useless.
[P3600 General] Julien.Bensamoun:
I have the same probleme

I change ROM ... When i buy the HTC P3600 in January i ve a french rom, i change it to

-Orange French Rom to activate GPS : same pb

-HTC official French Rom : Same pb

-Dopod English Rom : same pb

- HTC Official English Rom : same pb

The phone in this condition is useless

Please help us !:)
[P3600 General] Mgt1275:
Same probleme to .....

ROM ORANGE 1.23.73.3 = Same PB

ROM HTC 1.15.405.5 = Same PB

I brought back my P3600 to the store which will send it in repair for approximately three weeks. : /
[P3600 General] Julien.Bensamoun:
Do you think that HTC france will be ok to repair mine even if i unlocked the CID to put another ROM than Htc one ?
[P3600 General] Mgt1275:
Quand j'ai eut mon problem je l'avais flasher avec la ROM orange, j'ai eut peur pour ma garantie, mais malgre le porbleme j'ai reussi a le reflasher avec la ROM d'origine donc ca devrait aller.

Par contre si tu le ramene en SAV au magasin laisse le en veille avec le probleme. Moi je l'avais eteint et lorsque le mec l'a rallumé l'ecran etait de nouveau tactile ..... mais bon au bout de 5/10 minutes ca ce rebloque.

Quoi qu'il en soit c est 3 semaines en SAV .. super ...
[P3600 General] Julien.Bensamoun:
Ok, moi j ai remis la ROM d origine FR, je vais essayer de l envoyer chez HTC.

Tiens moi au courant de la suite des évenements pour toi !!!
[P3600 General] magmaflow:
Here's a procedure to reduce the problem, the problem returned after 2-3 days !!!

Warning : Only for experienced persons, it's at your own risk.

The photos presented comes from : http://www.ppccool.com/index.php?showtopic=5807

Take a 15 watt solder iron and a small screwdriver.

*First attempt (see photo below) :

Remove touch screen and touch pad ribbon (be careful, it is very fragile).

Flow a little bit solder onto the copper indicated by the arrow.

Heat the motherboard about 1 minute and tap gently on the two components with a small screwdriver and push gently screen connector with a finger.

Reassemble the smartphone and try it.

If it's not ok, start again once the first attempt.

If it is not yet ok, try the second attempt :

*Second attempt (see photo below) :

Remove touch screen and touch pad ribbon.

Flow a little bit solder near the border indicated by the arrow.

Heat the motherboard about 1 minute and tap gently on the two components with a small screwdriver.

Reassemble the smartphone and try it.

If it's not ok, start again once the second attempt.

If it is not yet ok try other things.
[P3600 General] travegliaesogno:
Thanks magmaflow.

Only a prayer i can view the image of the first attempt, can you check the link?
[P3600 General] magmaflow:
The link is updated.
[P3600 General] nato:
hi im a newbee, i think that's a little scary to do, it would void the warranty, i think its better to give back the device and ask for replacement if its still under warranty...i bought my dopod d810 on feb27 after exactly 10 days, the blinking of start menu appeared...don't you guys think its a software glitch? lets all hope this would be resolved!

my s/n : ht647fk***** seems like all the ht64*** up are affected

one more thing.... are the devices which are affected have the gps enabled? mine is enabled also.... might be a source of conflict?