yashsingh1/xdaforums huggingface dataset:
[Nexus 6 Q&A, Help & Troubleshooting] shadrage:
With regards to the popping/crackling/buzzing that I posted earlier in this thread (I think on the last page to be exact; also this may be different from what you're describing), I have confirmed via a replacement device that I just received today that it was a hardware defect, NOT a software defect. There is no popping/crackling/buzzing or anything like that with the new one, and I even held them side by side and did a comparison for another person just to make sure I'm not crazy haha (though it was pretty apparent when the new one didn't exhibit the problem I was hearing with the first one). On a side note, the screen on the new one looks like it has better whites (I didn't have a problem with the other screen, and it looked just fine to me, but side by side you can see a difference and I guess I got a two for one on this by doing the exchange!)

And finally, I didn't have to update the replacement out of the box like I did the first phone, which means they're now shipping phones that already have the latest update applied to them. Just thought I'd check back to let you all know that if you do have this issue, you SHOULD RMA/exchange it for a new one, because it is NOT a software glitch if you have the same issues that I described previously.

Hope this helps =]
[Nexus 6 Q&A, Help & Troubleshooting] NightSkyCode:
Yes it does help, thanks! Im going to rma mine monday and post back with my results also.
[Nexus 6 Q&A, Help & Troubleshooting] ohhdavid:
I first noticed a problem with my speakers when I made my first call. My nexus 5 always had great call quality but my friend sounded so hollow and not at all as clear as on the 5.

Then I tried sounds, music. It definitely has a noticeable 'peak' and high and low notes flatten and rattle. Is this what you all are experiencing?

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] GuestD2602:
Anyone noticing issues with WhatsApp? I can't seem to hear the conversation tone while I'm chatting. The notification rings just fine, it's just the conversation tone. I've factory reset, but made no difference. Any help will be appreciated.
[Nexus 6 Q&A, Help & Troubleshooting] marc.ientilucci:
hey all, i definitely have crackle on the bottom speaker. i do not have any issues with the top. I hear it with notifications as well as music. Here is a good test YouTube video that i am using to see if anyone can compare. I have to hit the vol rocker down 7 times from full volume to get crackling to go away.

I've contacted Google (i purchased through Google Play Store) and they are shipping out a replacement saying this should not happen.

Here are the steps they had me take to test the device.

1) make sure Bluetooth was off

2) check the volume settings for all types of notifications (ringtone, alerts, alarm...)

3) reboot into safe mode and see if it still persists

---> to boot into safe mode, hold the power button like u are going to turn the phone off, when the "Power off" option pops up on screen, long press it and it will ask if you;d like to boot into safe mode. THIS ONLY LETS STOCK APPS TO RUN, thats why i used youtube for the example.

4) factory reset(they asked how i did it, i did it normally through the system settings)

After this, the rep explained that this was the first time she heard of the issue and the replacement device shouldn't have any speaker issues.

I also asked if it will be a new device and she said yes, no refurbishes. If the issue happens again, she mentioned to call back in and they will replace it no problem. Hopefully this first replacement won't have the same problem, but i love the phone so much that im willing to have them ship multiple out until i get a good one.

hope this helps!!

EDIT: forgot to mention, they put a hold on your credit card for up to 7 days until they receive the device back. You SHOULD choose next day shipping as that will be part of the hold and your card will NOT get charged for any extra shipping charges.

Wish me luck!!!
[Nexus 6 Q&A, Help & Troubleshooting] marc.ientilucci:
here is a quick youtube video i made comparing a faulty device and a working device

pay attention to the "dings" in the beginning of each part of the video, you may have to watch it a couple times to hear the difference - to me its noticeable right away. The first 3-4 seconds of the video sounds fuzzy/crackly... The same "dings" around 7 seconds are not fuzzy or crackly at all.... there you have it folks, Hardware defect!

[YOUTUBE]4dcElCL9u3w[/YOUTUBE]
[Nexus 6 Q&A, Help & Troubleshooting] ayzee88:
Same issue here

Tried factory reset etc, still same volume lowering amd crackling
[Nexus 6 Q&A, Help & Troubleshooting] treller:
Sometimes there's a pop (not the normal sound w/ haptic feedback) when i open an application. I believe this is software issue. When I attached a speaker i still heard the sound every once in a while through external speaker.

With that said, I do think I have a hardware issue with my phone speakers. The sound is similar to demo in the above youtube video. I'm returning the phone tomorrow. When i get new phone in hand will report back on speaker quality.
[Nexus 6 Q&A, Help & Troubleshooting] ssgtob1:
Mine (GPS order, 10/21 build date) has the exact same problem that your original one did. I RMA'd it today and they barely even had me do anything.....must be quite a popular RMA for them.
[Nexus 6 Q&A, Help & Troubleshooting] akleopard:
When you RMA a device from GPS, do they give you a refurbished device or a brand new device? I'm outside of the 2 week return window, and the rep I spoke with kept deterring me from RMAing, saying that I'd be getting a refurb.
[Nexus 6 Q&A, Help & Troubleshooting] marc.ientilucci:
You are under warranty and will receive a new device. The two week window is if you don't like the device and want a refund. I made sure to ask that the device would be brand new and they shipped one.

They do make you send back the original charger along with your phone, they also pay for shipping so choose next day air.

Once you receive the new device u have 7 days to return your defective device & they won't charge your card a penny. Even return shipping costs are covered!
[Nexus 6 Q&A, Help & Troubleshooting] akleopard:
Thanks for the info spunks. The support rep I was speaking to yesterday kept giving me attitude and re-iterating that I'd be trading in my brand new N6 for a refurbished unit. I'll try again and hopefully get a more competent rep this time around.
[Nexus 6 Q&A, Help & Troubleshooting] marc.ientilucci:
I would let the rep you speak with know that you've done a factory reset, you've turn Bluetooth and WiFi off, also booted into safe mode and tested and the issue still occurs.

to boot into safe mode press the power button like you are turning off the phone, when the option shows on the screen to power off, long press and it will then prompt u to boot into safe mode. This blocks any downloaded apps from interfering. If the problem persists there, then it would logically be a hardware issue with speakers.
[Nexus 6 Q&A, Help & Troubleshooting] vbman213:
I have static through my aux cable into my car randomly. And the static gets worse if I hold my finger on the screen, sounds like a grounding issue. This is bugging me.
[Nexus 6 Q&A, Help & Troubleshooting] dhruvmalik:
I seem to be getting slight static in calls but nothing on Audio, youtube, music, etc all seem ok. Only some of the stock Notification tones as well as lock screen.

Sometimes when I lock the phone the static sound lingers for 3-5 seconds.

Called in for a replacement, lets hope its ok. My device is perfect otherwise so I dont want to end up with a more crappier phone.
[Nexus 6 Q&A, Help & Troubleshooting] partsguy1:
I have this same issue with both aux cable and Bluetooth. With my amp I gets really loud. I thought it was a ground issue also.
[Nexus 6 Q&A, Help & Troubleshooting] slapshot30:
Can anyone here confirm when playing the stock ringtone "Ganymede" that there is no crackling at all on their device at full volume? Both my original Nexus 6 and replacement seem to have crackling. Also, is there sort of a "pop" noise on the stock lock/unlock noise for anyone else?
[Nexus 6 Q&A, Help & Troubleshooting] darkfangex5:
5.1

Android 5.1 just came out today and there might be a software fix for the static noise and popping we are experiencing.

"Some sound problems experience by certain devices fixed"

I'll try to go back to stock and update to 5.1 unless someone before me reports back :).
[Nexus 6 Q&A, Help & Troubleshooting] qasimchadhar:
same issue here

I've got same issue. I haven't received update notification yet. Let's see who reports first :p
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
I've got the same issue, it hisses on both speakers, and it also crackles on top speaker, very annoying to know such thing is happening on such a highly priced smartphone.

It also happens to me that it seems to get worse with low battery, but it still happen when battery is full.

I hope this is somehow software related, but i can't figure out how could it be software, i will wait until 5.1 and then RMA if it is not solved.

it pisses me off, because everything else is (or seems to be) fine
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
Anyone who had theese issues that have updated to 5.1? Are they gone?

Br J
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
+1, i'm waiting for 5.1 to solve this **** before rma
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
You also have a crackle sound in the background in call? You han hear it between the dial tones for example. Like a crackle/scratching noise in the background.

Br J
[Nexus 6 Q&A, Help & Troubleshooting] n80k:
I have updated to 5.1 and my crackling noise is still there. I don't think RMA'ing the phone will do any good. I have used three different Nexus 6's and they all have the same issue.
[Nexus 6 Q&A, Help & Troubleshooting] vvveith:
If that is the case???

I've had that issue since day one, I just thought it was a software bug because it does fade away after some time. And I also notice it on speaker phone, the top speaker always crackles, I thought it was just over driven because it's not a stereo signal when in speaker phone mode. Guess if this is true, I have a faulty device. I was really hoping all the problems I've been experiencing were software related but now I may have to RMA and see if there is a difference.

---------- Post added at 11:50 AM ---------- Previous post was at 11:46 AM ----------

A more crappier phone, lol. I love it. :good:
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
I contacted motorola and they told me to use secure mode and do factory reset, has anyone gone through all that already? i'm sure the answer is yes, so, how did it go?

also they mentioned i could send my phone for REPAIR, not exchange, is this usual?

---------- Post added at 06:12 PM ---------- Previous post was at 06:10 PM ----------

yes, the crackle can be heard at any app, but it is WAY more annoying when battery is low.
[Nexus 6 Q&A, Help & Troubleshooting] TheLoverMan:
i get crackling to stock uk
[Nexus 6 Q&A, Help & Troubleshooting] icebear8:
bought my phone last week at tmobile and it seems i get the crackle sound as well, is it wise to exchange it? or is this a normal problem? i would think i would have to get a newer build date but mine says it was built in Dec 20th
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
Do you guys also get scraping/crackle from speakers when playing this notification tone on high or highest volume? Get strange sounds from speaker when playing it.

http://m.zedge.net/?p=ringtone-1246862

Br J
[Nexus 6 Q&A, Help & Troubleshooting] androiduser2011:
Received my brand new nexus 6 from carphoneware house UK & confirm that issue is still there. I can see distorted sounds when playing ringtones & Google voice search.

I upgraded to 5.1 but issue is still there so assume it must be some hardware issue.

Replacement handset on its way so lets see if it has same problem.
[Nexus 6 Q&A, Help & Troubleshooting] Hand76:
I'm getting much worse sound quality on 5.1.

Can anyone with Minecraft pe tell me if they are also having issues?

For instance if you just kee digging in dirt it is very noticeable
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
I sent mine to motorola spain with a detailed explanation of the problem, but seeing people's comments, i'm not sure they will fix anything, as some people are speaking of 4 or 5 pones in a row with the same problem...

very bad motorola, too many problems for a "premium" device.
[Nexus 6 Q&A, Help & Troubleshooting] magullo:
Second nexus 6, just received from Google a few minutes ago. Crackling sounds from top speaker, already called customer service... Damn!:rolleyes:

---------- Post added at 01:03 PM ---------- Previous post was at 12:14 PM ----------

Just to confirm what everybody knows, is an hardware problem, 5.1 update doesn't solve anything.

I like this damn phone, but for its price is unacceptable!
[Nexus 6 Q&A, Help & Troubleshooting] TheLoverMan:
just had a chat they said do the following even tho we know it dont work....
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
Could be hardware, but many ppl report that they have exchanged 4-5 phones and there all the same. So not much use in sending it back it seems
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
i have gotten 3 all had the same problem im waiting for a higher support team to contact me back so i can figure out what is wrong with the top speakers
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
Anyone who have tried to install viper4android and see if that fixes the problem?
[Nexus 6 Q&A, Help & Troubleshooting] magullo:
It doesn't fix the problem, and sometimes it even looks worse.
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
tell us any news, please.

btw, who have you RMA'd with? google, motorola, amazon?
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
still no call but i will call on Monday and all of my RMAs have been through Google im not going thorough Motorola and getting a refurbished phone that i just payed $770 for Google gives me new ones.
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
well i called google today and asked why i have not gotten a call back they said they are still looking into it i don't think this is going to get us anywhere but i will keep trying.
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
At least it seems like they aknowledged that there is a problem? Or?

Br J
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
they have not acknowledged the problem they are just looking into it and i don't think im the first ever person to call about this problem. But i really hope they admit there is one and doing something to fix it like a revised speaker with shielding if it is from interference or a non junk speaker if it is because they use low quality speakers to anyone who has this problem.
[Nexus 6 Q&A, Help & Troubleshooting] magullo:
I doubt we will ever see a revised Nexus 6, but I hope this crusade will see assn happy ending, with Motorola admitting their fault.
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
well i called again today and they refuse to transfer me to the higher department. they say the solution is to just get another nexus 6 so i said fine so this will be the 4th nexus 6. but i said if this one does not work i am not taking another one until they give me conformation they have in some way fixed it and i will be sending them video and audio proof if this next phone has crackling speakers.
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
Has anyone tried if last factory image (LMY47I) does anything about our problem?
[Nexus 6 Q&A, Help & Troubleshooting] Floken:
my phone came back today from motorola repair service spain, and makes the same noise as before.

very bad motorola, i hope u never get to make a nexus again.
[Nexus 6 Q&A, Help & Troubleshooting] Pliind:
Im with you, never had so many issues at the same time with the same phone. Just got mine back from service aswell (bloated battery) i mentioned to them about the speaker and all they did was "software update" standard BS...
[Nexus 6 Q&A, Help & Troubleshooting] miketucky350:
I also noticed a little distorted sound from mine also when stock. After installing viper it fixed it up for me.

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
well got the 4th phone same thing as expected making video now they have serious qc issues this needs to be solved im not taking a refund or a defective phone i will edit post when video is done
[Nexus 6 Q&A, Help & Troubleshooting] freebee269:
i had a crackling/buzzing sound that would randomly go off when listening to music. this was even at medium volume. when android 5.1 came out that noise stopped happening. so it does seem to be a software issue.
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
as promised here is the video

https://www.youtube.com/watch?v=LNhJGSOrBmE

google wants it unlisted but never said not to share it
[Nexus 6 Q&A, Help & Troubleshooting] b16h22:
My nexus 6 started doing the same thing after 5.1. On stock rooted. Music starts with normal volume then it seems to be lowering to a very low level and starts crackling. The gorgeous sounding speakers(compared to n5) are ruined. Such an annoying bug in an expensive phone like n6 is just intolerable really. :(
[Nexus 6 Q&A, Help & Troubleshooting] Jaxione:
Well it seems like you got Motorola to acknowledge the problem in this thread: https://forums.motorola.com/posts/add203215b?commentId=908915#908915

Thats a step forward since both Motorola and Google denied that this even existed.

Br J
[Nexus 6 Q&A, Help & Troubleshooting] pemell:
I just enabled encryption and regarding cracks and rispy sound it seems better.

Maybe someone else who have this issue can test this.
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
the phone i made the video with had encryption enabled it was completely stock
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
well how Google and Motorola have left it with me is that they are investigating , so now we are stuck waiting for them , i will keep calling back asking for updates and tell anything that they say
[Nexus 6 Q&A, Help & Troubleshooting] Blaiser47:
There seem to be several issues being reported here. For anyone experiencing the issue I quote here, I can also confirm that this seemed to be hardware. First N6 sounded like this video, put in for an RMA and new device sounds great, no issues. I went through Motorola for the warranty since my return was up. Just FYI.
[Nexus 6 Q&A, Help & Troubleshooting] :
Guess I'll go ahead and get ahold of Motorola. Will report back once I have.. [emoji19]
[Nexus 6 Q&A, Help & Troubleshooting] miketucky350:
I've noticed especially 100% stock. When you initialize sound it will sound awful. Like the google voice search beep or turning volume up beep. After installing lean kernal 2.5 and viper with speaker optimization off it don't do that. So I wonder if its a stock driver issue initializing DAC? Its very odd that speakers that sound so great all the way up will buzz n crackle when turning on sometimes.

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] b16h22:
The sound fade was not present in DU 5.0.2. That is really weird. I'm using multirom with stock rooted LMY47D and DU
[Nexus 6 Q&A, Help & Troubleshooting] draa2711:
Experiencing the same sound issues as shown in the YouTube video. Except that it only happens in some apps. For me it can't be an issue with high cpu load. Eg Modern Combat 5 works flawlessly while Best Fiends has this nerve-wracking distortion.

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] Yasharkhan:
Is there any fix for this?

I even get a crackle while sending a text, on playing any sound there's a white noise in the background and also the crackle seems to be louder and more noticeable as the battery decreases, I'm from Pakistan and I didn't buy this phone from Google or Moto, so no rma for me, any fix please? I'm afraid this issue will destroy the speaker with time,,
[Nexus 6 Q&A, Help & Troubleshooting] miketucky350:
The crackle of death started on mine pretty bad today. Its completely random. I notice sounds never sound the same. :( New phone on the way.

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] billycar11:
well i have call google and Motorola again and with lots of explaining of the situation i still have gotten the answer of still investigating this phone is half way through its life cycle and still no fix this is really annoying
[Nexus 6 Q&A, Help & Troubleshooting] Barnaky:
Hello guys

wanted to ask, so anybody has an idea of what causes this problem? i juat bought this phone yesterday and heard the white noise instantly, i even did the update to 5.1 and still persists.. hope in answers, thx.
[Nexus 6 Q&A, Help & Troubleshooting] NeoMorpheus1337:
I have a similar issue, but only happens with certain sounds when I'm playing candy crush soda. The top speakers sounds as if it was blown, but if inplay any music, it sounds good.

I think it might be a software bug, but not sure.
[Nexus 6 Q&A, Help & Troubleshooting] dolphin77:
Turning off sound eq fixed the problem for me. Not sure if my sound distortion was as bad as for other people. But going to Google play music app and switching off sound eq made a hell of a difference for me.
[Nexus 6 Q&A, Help & Troubleshooting] romdroid.:
its already turned off by default..
[Nexus 6 Q&A, Help & Troubleshooting] grayson73:
I'm having the problem with speaker crackling too. What should I do?
[Nexus 6 Q&A, Help & Troubleshooting] Sid_dominic56:
Learn to live with it :), got no choice man. Better than giving the device to moto and getting a refurbished one with even more problems.
[Nexus 6 Q&A, Help & Troubleshooting] grayson73:
I found that at low volume, the top speaker doesn't even play. I have to boost it up to get it to play, and then I can lower the volume. Is that the same issue that everyone is having?

My fear is that since I set my alarm at low volume, it won't play from the top speaker. I ran two alarms last night just in case.
[Nexus 6 Q&A, Help & Troubleshooting] Sid_dominic56:
I am not facing this issue, I think these top speaker issues are because of the speaker's coil which is supposed to heat up when sound plays.
[Nexus 6 Q&A, Help & Troubleshooting] mixedguy:
I know this is a old topic but was doing some searching on this issue and came across a cyanogenmod post that describes a issue very similar to this one. A Cyangenmod dev ended up fixing the issue by doing sounds the "Google way" instead of the "Qualcomm" way.

Would be interesting to know if the source of this issue is the same for the Nexus 6 as it was for Cyangenmod. Read the 2nd to the last post and the links the user posted for more info..

http://forum.cyanogenmod.org/topic/105785-speaker-crackling-distortion-with-notification-sounds/
[Nexus 6 Q&A, Help & Troubleshooting] Formhault:
What...? There is a coil that has to heat up in order to... what? :confused:
[Nexus 6 Q&A, Help & Troubleshooting] electricpete1:
LOL, I agree it's an odd sentence. Since there's no reply from mixedguy, I'll give my two cents....

I suspect that if you substitute "supposedly heats up" for "is supposed to heat up" then you'll see what he was trying to say .
[Nexus 6 Q&A, Help & Troubleshooting] bluexblue:
Solution

Turning off location seemed to solve it in the beginning but not really :)
[Verizon Samsung Galaxy Note II] ownmart:
odin'd ND7 for the correct model i605 from a site other than sammobile (download was really slow), everything went through fine when it went to reboot it does a quick boot loop

cannot go to recovery mode, but can go to odin.

cannot flash full tar back to it, it fails on sboot

So I downloaded the file from sammobile and extracted it

thinking maybe I have to make a flash file without the bootloader if possible?

extracted the tar

boot.img

cache.img

hidden.img

modem.bin

recovery.img

sboot.bin

system.img

tz.img