yashsingh1/xdaforums huggingface dataset:
[P3600 General] srk:
Let me try to see if I understand this. So you are actualy trying to fix the solder on the touchscreen control connector is that right?

The connector is not soldered well on to the mother board so when the device heats up it will cause it to lose its connection.

Also did you have any problems after this fix yet?

Thanks
[P3600 General] lmjabreu:
Mine's S/N is also HT64*** and my screen's ok, gps is enabled, latest dopod rom: 1.23.707.6. ( also, I have no paint peeling issues )
[P3600 General] Julien.Bensamoun:
mine is alsos/n : ht645FK***** and it is also infected !!! Grrrr

Go back To HTC office tomorrow
[P3600 General] Carmi:
touch screen not working and Start Menu open and close all the time.

My HTC P3600

s/n: HT646FK06367

With original ROM

Have the same problem touch screen not working and Start Menu open and close all the time.

Just return from HTC Germany and problem not Solve

:(

I resend it again
[P3600 General] srk:
they have probably hard reseted the phone and then restart it, then it seemed to work so they sent it back.... this sucks I think I will try to the fix myself but I am afraid to void the waranty.

Has anybody tried the fix proposed in this posting yet?
[P3600 General] srk:
Anybody know how to open this phone up. I have taken the 5 screws, the top came loose but the sides and bottom is not coming out. can anybody help?
[P3600 General] gianpy69:
http://xdaforums.com/showthread.php?t=295043&page=4#35

Gianpy69
[P3600 General] magmaflow:
Hello,

The method that i gave does not correct entirely the problem,

The problem is reduced but it still exists !!! :(

The problem returned yesterday 30 minutes after i plugged the power adapter and whereas it worked well before :(

Today no problem after removing the battery for the night.
[P3600 General] srk:
ooops I wish I had seen your post half an hour ago. I managed to open the phone up without breaking anything but I guess now it doesn't mean anything :(

I closed it up and it seemed to work fine for a while until I turned GPS on and made some calls and the problem came back....

Now that the waranty is gone I don't know what to do........
[P3600 General] magmaflow:
Yes, the goal is to improve the contact between the motherboard and components. I don't know if it's a touch screen connector problem or another one component.

The fact that i reduced the problem with this method let me think that it is something of this kind.
[P3600 General] srk:
I really can't see how you even got a soldering iron close to that connector it is very crowded on the board I am afraid I will damage something else.

Can you give more details.

Thanks
[P3600 General] Matterhorn:
You guys might want to think twice before ripping open your phone, he has already said that "the fix" didn't solve the problem. There might come a factory fix someday soon and if you void the warranty then you will be SOL.
[P3600 General] Danrocam:
I'm still searching for a solution to this issue other than the already known "factory fix someday soon" from HTC... :mad:

Please, if somebody find the solution, share it. I'll do the same.
[P3600 General] DM@:
I have received the answer from support
[P3600 General] Carmi:
Does any one contact with the repair center and have more info?
[P3600 General] srk:
I will try to contact them soon. But being in US makes it alittle bit hard...

anyways. I will post a reply as soon as I do.
[P3600 General] DM@:
Another answer from support
[P3600 General] nato:
ive sent mine to dopod service center in the philippines, versatile is the company responsible here, they said they were going to replace the board of my d810, so it seems like the board itself has the problem... im getting it the after 2 more days
[P3600 General] shayd:
Yes you are right. the motherboard is the problem, and not the LCD.

I have replaced an LCD to a P3600 that had this problem(start menu popup for no reason, and after a while touchscreen not responding) but the problem was still there. than I replaced the MB, and no problem at all.
[P3600 General] srk:
Hi Shayd,

Can you tell me where you got the mother board and how much for ?

Since I opened my phone already they might reject to fix it. I might have to end up doing this by my own.

Thanks
[P3600 General] shayd:
my friend have two phones (P3600) one with this problem, and the other one with out it. so we made an experiment to try understand what is the cause of this problem.
[P3600 General] paranoid2007:
I just got my P3600 back from the repair service in Germany. An added note says that the mainboard was replaced an a fix was made to the software. So far , the problem hasn't recurred. But you can never be sure too early...
[P3600 General] Julien.Bensamoun:
Shayd : Stop make experience andd work for me my friend ! i want my new HTC working...!!! :)
[P3600 General] shayd:
:) ........ ;)
[P3600 General] srk:
Hi DM,

Could you post the whole email with the guys name that you have talked to.

Thanks
[P3600 General] DM@:
I sent the letters through this

form

.

But in the "Country" field USA is not present (I have choose "Europe" region).

They consider letters which have received through the form. Then in your email adress will be the answer that your letter is accept and the unique number was attached to it (for example "Problem ID XXXXXXXXXXXXXXXX"). Then If you have received the answer to your questions (the theme of email will be for example "Problem ID XXXXXXXXXXXXXXXX") you may reply through your e-mail client according with this problem.

I should tell that they have answered to all my letters.
[P3600 General] magmaflow:
Hello,

Here's a softer method, the problem returned after about two weeks.

Warning : Only for experienced persons, you lost your warranty if you try this.

Take a blow-dry hair.

- Remove the motherboard (disconnect ribbon cables)

- remove from motherboard the main camera and around plastic pieces

- remove the second camera

- remove the 4 metal lids (2 on each side of the motherboard)

- place the motherboard on a clean table

- With the dry hair, heat well the top side of the motherboard avoiding plastic pieces for about 4 minutes

- Return the motherboard and heat the other side for about 3 minutes

In a general way heat well all silicium components and particulary Samsung S3C2442 main processor.

Note that with a modern blow-dry hair the temperature could not exceed 275 fahrenheit degrees (135 °C) :) .

- Wait 5 minutes then reassemble your smartphone without the battery.

- Wait 20 minutes then you can try your phone.
[P3600 General] srk:
Hopefully this solves the problem, please keep us posted magmaflow. Thanks
[P3600 General] yongchai:
Hi nato,

I'm in asia myself and was looking for a service center to fix the lcd problem and I was wondering when you sent in your HTC to dopod philippines. Did they honour the HTC warrenty or did you have to pay out of pocket (and how much)?

Original message to HTC:

There is a problem with the touchscreen on my HTC P3600, it does not recognise any input. I did a hard reset and it would work for the first couple of keystrokes but then wouldn't recognise any inputs after. I have already tried the hard reset twice but its still not working. I am thinking of sending my unit in for repairs.

I looked at the repair facilities page and it says that i should contact my local service provider, but bought my HTC P3600 though an internet vendor and not through any of the local service providers. Do i still contact one of them to get my phone fixed?

Also, i'm currently in thailand now for work and might be here for a while, do you have an office here in thailand (or singapore) that can do the repairs, or would i have to send it to america for repairs? (I know that the dopod is the asian version of the HTC, can i send it to the dopod facility here in thailand for repairs?)

1st reply from HTC America:

Hello and thank you for contacting HTC America.

The P3600 is a European model that isn’t support by HTC America (we do not have the resources yet). Please contact HTC Europe to see about Repair options (www.europe.htc.com).

Thanks,

HTC Support

Reply from HTC Europe:

Thank you for contacting HTC Europe regarding a query about the HTC P3600 mobile device.

We are sorry to hear that you are having problems with your screen.? It would appear that the device needs to be looked at by a repair centre.? Here is your nearest one for your convenience: Tel: +7 095 797 3434????

Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html

Best regards,

Freyja

HTC Europe
[P3600 General] isariverson:
is it a general problem of HTC3600/Orange spv m700/Dopod D810 or just in few part of them?
[P3600 General] nato:
I'm sorry if I mislead you in any way, My unit is a dopod d810, I bought it in the philippines, i have been using it for 2 weeks and then the problem started!, so basically my unit is still under warranty by dopod. I sent my unit to the store where I bought it, they were the one who sent it to versatile/ SIS, the company responsible for dopod here in the philippines, I didnt spend a cent for its repair. try to bring it back to where you bought it, its still under warranty is it?
[P3600 General] seppo:
Carmi, does your device work ?

Hi, i just got my device back from German HTC repair service and it still doesn´t work too. They said I should send it in again. They have not heard or seen this problem before!?

Carmi, did you get back your device the 2nd time?

Is the prob. solved?

Seppo
[P3600 General] yongchai:
Hey nato,

No you weren't misleading, i just didn't read your post properly and assumed you had a HTC. Anyway, my HTC is still under warrenty, had it for less than a month, but the problem is finding a repair center.

Went to the Thailand Dopod service center today and they said that they will not honour HTC warrenty and repairing it would cost 7,000 baht (approx US$215)

I guess what i need now is to figure out which Country's service center accepts mail in repairs and that they do not care which country the phone was bought in.

Anyone with any experience in sending your phone in for repairs in a country other than the one you bought your phone in? Please advise. Thanks
[P3600 General] kamloong:
The same problem, the screen didnt work, :mad: but i think at the moment we are no much people with the same problem,

is somebody hear that the 3300 have the same problem?

Kamloong
[P3600 General] Danrocam:
yongchai, try starting a request of support in http://www.europe.htc.com/support/customerservices.html and

"Get support by email". There you must specified your situation regarding the problem and where you can send the device. (Be patient)
[P3600 General] srk:
For Some reason this solution didn't work for me. Magmaflow is yours still ok?
[P3600 General] magmaflow:
It's very strange, exactly at the moment when i read your question the problem returned, i was writing that it's ok but no it's not.

I try again right now the blow-dry hair method hoping it work longer this time.
[P3600 General] moose_tr:
Screen prob-different idea

Hi, I own a HTC P3600 with WM5 and 2gb miniSD on.

I have the same screen problem.

After a few soft and hard formats, I figured out that it all begins when I click the calendar (or appointments), (even though it is not used after the hard-format).

The "start" menu begins to pop up at least 10-20 times and touchscreen gets numb. So I have to hard-format again. Taking the battery out for some minutes helps.

As I read the posts, it seems to me that there is a conflict in the software rather than hot-screen problem.

Now I'm using it without activating the "calender-appointments" function using without the problem for hours.

I appreciate any helps.
[P3600 General] moose_tr:
Screen prob-different idea 2

Now I tried the Windows Media Player to play a video from the SD, and the problem begun again.

Definitely a motherbord problem or software conflict.

But why does it start after a few weeks. What do we do to trigger it???
[P3600 General] srk:
Hi there,

I have had this problem last two times during a long phone call. they were both over 30mins and during the call I started hearing the start menu pop up and couple of mins later touch screen stoped working.
[P3600 General] maovalen:
The same problem for me

I have exactly the same problem: when i work for 15 or 20 minutes the start menu begins to popup, then the screen blocks. I turn off the phone for 20 or 30 minutes and the problem lefts for 15 or 20 min, then the problem returns. This situation is very uncomfortable.

I brought my device via Internet to an American vendor, and I wrote to HTC Europe and they told me that the only way to fix the problem is with the repair centre nearest to America wich is UK, but im actually not in America, so my problem is worst.

Im in Latin america, in Colombia and I dont know what to do with this screen blocking problem that is driving me crazy or to send my device to UK safely.

I think that the problem is the motherboard, so I think that maybe HTC could send us a new motherboard to people that is in different countries with no repair centre.

So if there are somebody to help us to contact HTC in other way, I really appreciate.
[P3600 General] Danrocam:
Exactly the same: bought in North America, wrote an email to HTC Europe support center, I'm now in Argentina, told me that I must send it to Spain. The repair center is outsourced, so they couldn't send any HTC part unless they check the device first.:(

To send the device to Spain: u$ 80 :mad:
[P3600 General] srk:
Just gave up and sent the unit to HTC Europe UK.... we will see what happens...

I
[P3600 General] moose_tr:
Rom Upgrade?

Did anyone try ROM upgrade or update ???

Maybe that may solve the problem.
[P3600 General] Hoash:
Screen no response

I have the p3600 since Jan 2007, it was working fine until I have flashed the 1.38.00 radio Rom. I am not saying that the new rom caused it but, few days after the flashing, it started.
[P3600 General] maovalen:
I wrote to my vendor in America and they answered that the only way is to mail the unit to the repair centre in Germany. They attached an excel form and the next information:
[P3600 General] Hoash:
I got the same thing from E-Gadget Depot, to send it to germany, but as we read before (Seppo #70), in Germany they didn't hear about this problem, and one that sent it to Germany got it back with out fixing the problem.
[P3600 General] srk:
I don't think you are limited to Germany, you could go to service.htceurope.com and fill the form and send in your phone. At least thats what I did.

But UK doesn't know about this problem either so hopefully it doesn't come back with the same problem.
[P3600 General] Hoash:
Now when we can't use the trinity screen, is there any program that can replace it? That will give the ability to use the keys instad, for all or most of the functions.
[P3600 General] yongchai:
Hey! i got my phone from E-gadget as well! Hmmm.....

I flashed my ROM also and now i'm thinking, when you send it for repairs, do you have to flash it back to the original ROM? Will they say flashing it voided your warrenty or can i just leave it with the dopod ROM?

So anybody with any advise as to which European service center is able to fix the screen?

Anyway, here is one of the replies form HTC Europe, at least they will pay for the return shipping.

Dear Sir

Thank you for getting back in contact with HTC regarding your problem. Here are the UK details of our repair centre. which we advise calling first. regarding you questions postage for the phone from the repair centre, is paid for by HTC, but you will need to ship the phone to the repair centre at you own cost. As the phone is a European phone it can only be repaired in a European centre.? I hope this answers your questions

Thank You

HTC EU??

+44 (0) 1908 55 64 64??

?HTC Europe Co.Ltd

Communications House

Presley Way

Crownhill

Milton Keynes

MK8 0ES?

mail_in@htceurope.com

Best regards,

G Santana

HTC Europe

callservice@htceurope.com

http://www.htc.com
[P3600 General] willweb:
Yes, I tried, but it didn't solve anything :(
[P3600 General] AX3L:
I made this surveying on some italian forum....maybe it could be interesting....

http://www.solopalmari.com/smf/index.php/topic,15957.0.html

(link to ITALIAN forum....you can traslate it using Babel Fish http://babelfish.altavista.com
[P3600 General] shoey5:
Guys check this out and spread it around, if there are a large number of Trinity's with the problem, maybe the threat of a class action lawsuit will at least get them to acknowledge the problem and come up with some kind of acceptable solution for everyone.

http://xdaforums.com/showthread.php?t=301476
[P3600 General] srk:
well I got the good news today, see below.

My problem statement was different than what it says below but its ok.... BTW this was in HTC UK.

Hi,

The problem with the phone was a defective main board which has now been replaced.

Once testing is complete your phone will be dispatched.

06/04/2007 10:40:43

REPAIRED

Completed Repaired/Pass Final Test the Case in Lab

PROBLEM:Touch Panel Caliberation Fail

ACTION:Replace Main Board

Regards,

Abdul Ibrahim

Customer services

HTC Europe Co. Ltd

Communications House

Presley Way

Crownhill

Milton Keynes

MK8 0ES

Tel : +44 (0)1908 - 556464

Fax : +44(0) 1908 - 556499
[P3600 General] Danrocam:
SRK, please could you tell us the contact info where you sent the item?

How you contact them first? (in order to follow your steps).

I'm living in Latinamerica now, and I want to send my device to the correct support center (the shipping rate is high). Thanks
[P3600 General] srk:
Just email the UK office from the support website with all your information and when you get an email that says you need to sent the phone in use the following website

http://service.htceurope.com/ and book your case enter your serial number and follow all the steps to the end you will recieve instructions on where to send your phone....

But you might want to wait for me since I don't know if mine is fixed. They think it is but I am not sure until I get it back and test it for sometime....
[P3600 General] Hoash:
I could not wait any longer with unusable p3600; So, I sent it to the UK. As may understanding goes, the problem is in the MB; so if they replaced it, it should fix the problem (hopefully).
[P3600 General] maovalen:
I also sent mine to UK after booked via http://services.htceurope.com and received the procedures and instructions from them via email.

I'm hoping that next week my device arrives to UK, they will fix it and probably in 2 or 3 weeks will be in my hands again.

The issue is that mailing it cost U$75 and in this country (Colombia) is a lot of money.

Only thing to do is crossing fingers and wait
[P3600 General] srk:
I guess I have some more good news to every one planning to send their phone in.

I had opened my phone (I did rip the sticker) and I had installed the Dopod GPS rom before sending it to them and they shipped the phone back to me today without asking for a payment.... So I guess it is still covered with their waranty :D

So I guess they know about this problem but just don't make it public, because I had prepared myself for a large bill already...
[P3600 General] willweb:
Hello,

I got the same pb with my SPV M700, the french Orange version of the HTC Trinity after 2 months.

Orange replaced it last week... and the new one is doing the same thing since yesterday !!

I just figured out this could be the USB cable, since I realised I had trouble with another USB device !

This may help some of you who, like me, use an "old" USB cable, that may be responsible for provoking damage to the phone motherboard.

I should have my new Trinity by tomorrow and let you know about it.

W.
[P3600 General] srk:
could you define old USB, and explain alittle bit more...

So if I understand you correctly if I never connect my new trinity to usb I shouldn't have this problem again?
[P3600 General] Hoash:
Repair Status

Srk, where do you check the status of you product?
[P3600 General] srk:
at the same website there is a selection onlinepayment/status tracking. click that and enter case number and pass.

You should recieve your password when you book your case.
[P3600 General] willweb:
Hard to define actually, since my cable didn't appear to be damaged... As I said, I only figured out the cable had a problem when I plugged in my mp3 player.

I wish it would be that easy, but your Trinity is definitely damaged and needs to be fixed. At least, it was the case for me :(

My post may not be as clear as I thought, sorry about that !

W.
[P3600 General] moose_tr:
USB ???

Well, I also synced the device more than a couple times with my external harddrive's USB cable (min. 8 months old).

It is also logical that some electrical difference may have triggered the problem.

In anyways, it is not usable anow nd it is very hard to reach an HTC responsible for that.

Wish us all luck.
[P3600 General] srk:
Not advertising for them or anything but they are very responsive to emails all my requests have been answered next morning. I am actually pretty impressed with their service or maybe I was lucky that the I deal with was good.

Abdul_Ibrahim@europe.htc.com

this is his email.
[P3600 General] srk:
Ok, I got my phone back and have been using it heavily for the last 2 hours. 30min phone call, GPS, Wifi. have not triggered the problem back again. But it is too early to say the problem is totaly fixed.

I will post if anything changes..
[P3600 General] hammakprow:
Similar problem but works in Safe Mode

My touch screen and all buttons have suddenly died but if I boot in safe mode it is fine. There were no changes to any software before it happened but it had got very hot driving with GPS in Thailand, then flew to Singapore and 2 hours later it packed up. I have had the start menu, screen callibration and apps opening occasionally on their own for some time.

Has anyone else tried booting in Safe Mode with a dead screen problem?

Dopod D810

ROM 1.23.707.6

Radio 1.38.00.11
[P3600 General] Hoash:
how do you boot in safe mode?
[P3600 General] hammakprow:
Boot in Safe Mode

To boot in safe mode, you need SPB Pocket Plus or another safe mode utility installed. Do a hard reset as soon as the windows screen appears and on the next boot press the central silver cursor button.

I have since tracked down my problem to something that was autorunning from the memory card because it works fine with the memory card removed. So, either there is something corrupted on the memory card or there's a dodgy application that is misbehaving.

I will just reformat the card and reload the software onto the card which should fix it.

This is something to be aware of as another possible glitch when the touch screen and buttons suddenly stop working. Take the battery out, remove the memory card, put the battery back in and reboot. If it works then, the problem is something corrupt on the memory card and not necessarily a hardware problem.
[P3600 General] srk:
wow that seems to be a good find:cool:

To all that are wondering. It has been almost three days with heavy use and my phone still seems to be ok after the motherboard change at HTC.
[P3600 General] Hoash:
srk, is your p3600 SuperCID? if so, what did the UK office say about it?

My p3600 still in the lab it say "Your handset has just passed our final functional test" but they did not say what was the problem.
[P3600 General] srk:
Hey there, I had the GPS Dopod Rom installed and the sticker was open but they didn't say anything.

I am not sure what SuperCID is....
[P3600 General] tect:
it is confirm mainboard problem, hermes also having same symptom.

just need to change the mainboard to latest hardware then solve the problem
[P3600 General] willweb:
Dear all,

Looks like I killed my 3rd P3600 :(((((

I have a Transcend mini SD card that I took out, and my screen seems to work again...

How many of you that had the pb have a Transcend card ? And who's using TomTom with the Start.exe program on the card ??

Thanks in advance ;op

W.