yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] Prod1702:
That leaves the problem that I did a jump upgrade and you can not do more then one jump upgrade at a time until the 1st was canceled. If you cancel the 1st jump upgrade it can take 24 to 72 hours. If you do a 2nd normal upgrade you will not be able to trade in your old phone if you cancel your 1st upgrade. I do not want 2 phone payments on my bill. My M8 still has about $500 to pay off. This is the whole reason I got jump was to not have to pay that phone off so I could trade in my old phone and get something new whenever I wanted to. Also to add I am a T-Mo RSA and I know how much it blows to use the website to order things. If my store or any store in my state got a 32gb, I would of just got a 32gb in store and not dealt with the website. I do not need 64gb but I was hoping that since I ordered the phone very early in the morning 545pst that I would be able to get one.

My Wife and I just had our 1st kid and I also feel that if I want to take 4k video, I am going to need the extra space. $50 for 32gb of more space is nice. I am not really in a hurry to get the phone. I am just hoping it ships before thanksgiving.
[Nexus 6  General] V1ViD:
I ordered a 32gb yesterday using the jump upgrade during that I made a mistake and upgraded the first time doing a normal upgrade. Canceled that one today just leaving the jump upgrade. I'm really in no rush for the Nexus since I currently have my iPhone Plus to play with, but hoping it shows up in the next two weeks.
[Nexus 6  General] Prod1702:
Remember it could be backrodered that long because of how many orders they have. Does this mean that you are backordered 8 weeks maybe not. If you ordered on day 1 in the morning you could be 1 week out. I am a T-Mo RSA and there is no time frames that employees get about shipments other then to our normal store. The Care reps have no clue what time they get stuff and how fast it will ship. Only way to know that is to talk to the warehouse and we are not able to do that.
[Nexus 6  General] glitchhawk:
I wish we had a number to call the warehouse... i'd like to talk to them... :angel:
[Nexus 6  General] dadoc04:
I ordered a blue 32g from tmo yesterday about 11am EST... Just got shipping info with tracking number

Good luck guys

Sent from my 1+1
[Nexus 6  General] xxprodigyxx11:
Part of me is regretting getting the 64gb version. Hopefully it ships out Monday.
[Nexus 6  General] GoogleAndroid:
I ordered last night. I called CS today and the rep said it will be shipping on Wednesday the 26th, and once I receive my tracking number, I can call UPS and upgrade to overnight shipping. She said with standard shipping, the latest I'll get it is Dec 3rd. I just want it before Dec 1st, since I'm home from school for break, and if I don't, I'll have to wait until I'm done on the 17th.
[Nexus 6  General] mikdiamon:
Thanks for the info. I was told I have 20 days to with my phone (online) with no restocking fee so I grabbed a 32 too play with till my 64 gets here. Seems the care reps vary greatly in the things they say though. Can you confirm this?

I was also told I could remove the jump once I got the phone since I decided to keep my m8. Can you not switch to jump once you get your phone?
[Nexus 6  General] PaisanNYC:
You can't upgrade the service with UPS once it ships. I am a UPS MyChioce Premium. You can only upgrade from UPS SurePost to Ground shipping to bypass the Post Office and receive it one day earlier.
[Nexus 6  General] Prod1702:
Jump can only be added at the time you buy. You can add the normal $8 PHP later. Yes some Care reps will just tell you what you want to hear so they get you off the phone. You can remove jump whenever you want. The problem is you are only allowed to have 1 phone on EIP with a line. So if you upgraded to your N6 on your number and have still have the M8 on your line, you are breaking T-Mo's EIP TOS. This is something I see alot. The system does not stop you from adding more then 1 phone per EIP line. The system wants the rep to understand what the TOS are and use them What happens is if Care audits your account for whatever reason and see that you have 2 phones on EIP on one line, they have full right to pull off the last phone you got. This will put that phone on your next bill. This can also mess up your upgrade times later down the road as well.
[Nexus 6  General] GoogleAndroid:
Ah. She said they can if I call TMO CS. I have no idea if it's true or not. Stuff from UPS is generally quick for me, so I will probably just leave it standard shipping anyways.
[Nexus 6  General] Attackcenter:
With UPS My Choice Premium you can also upgrade your delivery window so you can control the time of the day you receive the package and receive it at an earlier hour.
[Nexus 6  General] arcanexvi:
This isn't entirely true. You can have more than one EIP active per line at a time as long as your "credit line" with T-Mobile will cover an additional device. In my case, T-Mobile will allow up to $4000 in devices on EIP on my account (2 lines). If I were to exceed this amount then I'm sure they'd kick my oldest device off and make it due on the next statement. The credit line on an account isn't really easily accessible though and most people don't have more than ~$800/line available.
[Nexus 6  General] fatmanjohnson:
yes

Almost everything thats shipped passes throigh louisville ky. I live here. UPS has a main hub of opperation here. "The main hub' everythig passes through the planes fly in all night bisturbing thousands from 330am until the sun rises. . . thousands of college kidd and fresh out of high schoolers bust ass like slaves to load and unload planes and huge containers of packages. . .

Just to let everyone know. My attempt to walk into tmobile and purchase was horrible. The stroes i tried where busy popular stores. And they didnt even have a model out. One young lady i happen to know went into the back and came out with the phone that was in the process of being set uo for display. . .

None of the workers really knew about the phone. And they had zero in stock. And i ran into the issue of only being offered a 64 gig model online (from home). And had to add an extra line just to have that done. T mobile is at fault of a lot of this mess. Evenbhoigh no one wants to place blame. They could have taken orders as origonally planed if they were going to ust make people wait anyway. Pushing things back has done nothing to improve any experience for anyone.
[Nexus 6  General] glitchhawk:
how many of us here are hoping/expecting our 64s to get shipped out tomorrow? IF they even get any I wonder how many of us will get a notification.
[Nexus 6  General] arcanexvi:
It's more likely that I will get a notification from UPS when the label is created.
[Nexus 6  General] sithdroid2187:
I think it will depend on when you ordered. I placed my order at 3:30 PST on the 19th. I am highly doubting I will receive a shipping notification tomorrow. I'll probably be waiting until almost Christmas time knowing my luck. But, here's to hoping! :fingers-crossed:
[Nexus 6  General] ChronoShot:
Here's hoping. Ordered at 12am PST on the 19th. Honestly, I should have got it last Thursday if T-Mobile had any idea what they were doing.
[Nexus 6  General] glitchhawk:
i ordered at like 12:15am pst on Wednesday as well. and while i would love them to ship it tomorrow or Tuesday im not getting my hopes up
[Nexus 6  General] hasbrobot:
Ordered mine about 1pm Wednesday. Tracking supposedly shows it arriving tomorrow. We'll see....

posted while using my note 3
[Nexus 6  General] soniablue:
Loyalty nets no love.

I've been a T-Mobile customer since the freaking SideKick days (yes, that long). I've been off contract so long I can't remember the last phone I had on contract. Went back to T-Mobile for this Nexus rather than ordering from the Play Store, thinking a) I'd get it faster, and b) I wanted to give my business to T-Mobile. Here's the info from myT-Mobile:

Order history

Pending Shipping 11/19/2014 at 03:48:37 AM

Delivery method

UPS Expedited Next Day

Still backordered. Not nice.
[Nexus 6  General] phekno:
At least you guys have tracking info. I ordered a 64GB on a JUMP upgrade on Wednesday at 6AM PST and the only information I have is that it's backordered. No tracking info. No estimated shipping date. Nothing.

EDIT: My guess is that none of you guys who have tracking info used JUMP to upgrade. Which means that they're pretty much intentionally screwing over the people who are paying for the privilege to frequently upgrade.
[Nexus 6  General] glitchhawk:
yeah i dont have tracking either. and i ordered Wednesday too

---------- Post added at 07:10 PM ---------- Previous post was at 07:10 PM ----------

not jump plan tho, just upgrade for me

---------- Post added at 07:12 PM ---------- Previous post was at 07:10 PM ----------

no its going both ways. they aren't favoring they just aren't going in order from what i gather.

it seems like all orders get placed in a bowl with the newest orders on top and they don't mix it up lol
[Nexus 6  General] renny083:
I ordered the 64 gb version on 11/18 at 10:39 pst.

Had to do an upgrade online since jump was not available on the website at the time.

Order status still says pending shipment and backorded as of now..... With no straight answers from online reps or over the phone as to when the phone will possibly ship. I have got a range of answers varying from 1 week from last thursday to they just dont know......

Frustrating with each day that goes by not knowing.... No answers to definite times. Makes me with I would have just went and ordered the 32gb version that was not on backorder last thursday at that time, to save all this hassle.

I am going to be calling and chatting them up again tomorrow or maybe even seeing if a local store has a 32gb in stock since none in my area had any at all as of last saturday.
[Nexus 6  General] casonswag:
Ordered 11-20 getting mines in tomorrow !! 11-25
[Nexus 6  General] V1ViD:
I ordered mine Friday so heres to hoping I get it Tuesday :p
[Nexus 6  General] abteer:
What size?
[Nexus 6  General] dadoc04:
Ordered mine friday with overnight.... Its out for delivery right now... Wooohooo

Sent from my 1+1
[Nexus 6  General] rayandreas:
I have a question. I am on ATT but don't want to order their version of the N6. Is it possible for me to just outright buy the phone from T Mobile? Or, does anyone know of a way that I can get my hands on this phone from T Mobile another way?

Thanks for any advise!
[Nexus 6  General] sithdroid2187:
So I visited the Nexus 6 landing page this morning. The 64Gb variant no longer says Out of Stock. But has my order status changed? Hell no! It still says backordered.
[Nexus 6  General] royale192:
I just order mine online 64gb blue while on the phone with customer care. They are shipping within 5 days of ordering per online and over the phone. STILL SAYS BACKORDER but with expected release of 5 days. Both the 32 and 64. I did not use jump. I signed my eip online like I have before and about 15 mins ago got that processing text. Not like it expect an miracle cause is see how messed up this has been for alot of people. But I have my note 3 that's going to be my back up.
[Nexus 6  General] blazinazn:
I just tried ordering but when i went to check out it said my order couldn't be processed and said to order by phone and gave me a number to call...
[Nexus 6  General] gedsgeddy:
Nearly same status

I also ordered JUMP upgrade for same unit on Wednesday, but at 6am Central time and I am also backordered with no further information except like 5 emails saying thanks for your order. Very frustrating.
[Nexus 6  General] phekno:
Yeah, I checked this morning, hoping that I'd be one of those people who got a text or email saying that their device had shipped overnight, but nothing. I'm calling customer support again. It may not get me anywhere, but they need to know that this is wrong.
[Nexus 6  General] blazinazn:
64 GB Midnight blue ordered

I was able to place my order this morning:

Order #: xxxxx 2510

Order Status: Says complete.

Ordered: 64GB Mid blue from Tmo.com

I've already filled out the EIP and sent it back.

I saw in this thread earlier that they were shipping out of Louisville, KY. I'm in Lexington, which is about an hour a way so hopefully that means I get it fairly quickly ::fingers crossed::
[Nexus 6  General] Jfree3000:
Still nothing, also ordered on the 19th. If what someone posted earlier about the 5 days then I better be receiving an email about shipping. Going to wait a month after the next nexus release if I bother with it at all.

Read so many users talking about previous nexus releases, Google is staying true to form. FML.
[Nexus 6  General] AndrasLOHF:
Just placed my order for a 64gb this morning. I hope they deliver within a reasonable time frame but I'm in no rush. I'd rather have my case and screen protector from Amazon first anyways.
[Nexus 6  General] Jfree3000:
Man I have everything at the house ready to go except the damn phone. I can honestly say I have never dealt with this type of phone release, it's just awful.
[Nexus 6  General] azsgolf:
Man I ordered mine on the 19th, 64g version. Showing backordered. I am hoping it ships today. :(
[Nexus 6  General] ChronoShot:
Haha, me too. I even overnighted a case and screen protector from Amazon last Wednesday, assuming I would get the phone on Thursday.

:(
[Nexus 6  General] Alix8821:
Has anyone gotten their phone without ever getting tracking?? I've heard T-Mobile is known to do that, but I don't recall seeing any reports of that for this particular launch...

I'm in NJ, ordered @ 330am ON the 19th.... I get that inventory issues happen. Especially for the 64gb I ordered. BUT you'd think that I ordered early enough, and that I'm close enough to at least have tracking info by now. My 2 cases, screen protectors, and even my TYLT charger have ALL been delivered BEFORE my phone... Pathetic.

Seeing all of these people who ordered AFTER me, getting theirs is really the only maddening thing about this. I can wait. My G3 is still a solid phone. But not when I'm getting skipped over...
[Nexus 6  General] Jfree3000:
That's my main problem, skipping over people. Fingers crossed they just deliver it to my house without notice.
[Nexus 6  General] daoist:
I ordered a 64gb blue from t-mo on 11/19 and my status is still backordered.

I also ordered one from store.motorola.com. I sure hope to hell they don't ship it out without updating shipping status. Last thing I need is two of these things showing up.
[Nexus 6  General] ScientificOne:
I'm still waiting as well.....64GB from t-mo

Pending Shipping 11/19/2014 at 07:52:09 AM
[Nexus 6  General] Prod1702:
still waiting as well orderdd on the 19th at 545am est with jump.

Sent from my T-Mobile Samsung Galaxy Note 10.1 2014
[Nexus 6  General] Wallcrawler:
Broke down and ordered the 64GB from TMo a few minutes ago. I really hate that they won't mention the device is backordered until the very end.... Anyhow, I swear the last time I went through the online ordering with them I had the ability to pay for the device outright leaving only the monthly service charges. I didn't find an option for that this time around, but maybe I'm not remembering correctly. Stupid sobriety. ;)
[Nexus 6  General] Alix8821:
Hey, at least you kinda slept in! Haha. Got my EIP confirmation Enel at 335am EST... Obv that means my order wad completed evergreen earlier than that. And yet, here I am. Still backordered. No updates. Nothing..... NEVER doing this again.
[Nexus 6  General] AndrasLOHF:
I just got an email about this morning stating the order is complete and they are charging my card for the order. I assume that means it has been shipped. If so somehow I hit the Nexus 6 jackpot which is the complete opposite of what happened to me with the Nexus 5 launch last year.
[Nexus 6  General] HigherSensation:
This makes me livid, still no tracking info.
[Nexus 6  General] winner00:
Ordered the 64gb on the 19th at 1:31am MST and it still says backordered for me.
[Nexus 6  General] phekno:
Yep, me too. I called T-Mobile customer care to complain. They told me that they didn't have any information on JUMP orders (WTF?!) so they'd have to transfer me to a different department. Fine. They also told me that they expect them to be shipped on 11/26. I'm not going to hold my breath, because they're liars, but I let them transfer me to this other department anyway. They said that, since it's a JUMP order, they didn't have any information on it, and that I needed to call customer care to figure it out. They can't even figure out what department handles what in their company. How can you possibly expect them to know when a device, one of hundreds of thousands, is going to get shipped?!
[Nexus 6  General] Alix8821:
I totally forgot about this. They charge you initially, but it obv went away one it became "backordered". So whenever it goes thru again, that's most likely because it's ready to ship... FML.

Oh well, now I know what to look for! Congrats... I hate you. Hahahahha
[Nexus 6  General] soniablue:
Nope. I have no tracking number. I paid outright. So T-Mobile is just inept, not deliberately screwing one group or another. :(
[Nexus 6  General] Alix8821:
Even if it DOES ship on the 26th, we still won't get them until the 28th because of the holiday. Making our payments for overnight shipping meaningless.. Thank God I got them to refund my $25... That'll still suck, and this entire experience has been terrible... But all I want is to officially know its been shipped. That's all
[Nexus 6  General] djeddieone:
I just ordered mine today and was able to get a 64 gig blue with T-Mobile store rep said about a week for delivery that it was on back order so I paid 773$ in total with taxes and with the cheapest plan which was $40 happy camper here.
[Nexus 6  General] Prod1702:
Well I was up until 2am pst but went to bed because jump wasn't working. then got back up a few hours later to place the order. I was at my pc trying to do the order at 10pst.
[Nexus 6  General] djeddieone:
FYI for everyone T-Mobile is taking orders for phones 32 and 64 gig but they don't give you an exact date for shipping. The rep that sold me a 64 gig just now told me about a week to ship he said to check my email for shipping info next Monday.
[Nexus 6  General] Lucke:
yup, even more pissed than you (seeing as though i ordered 3+ hours before you)
[Nexus 6  General] blazinazn:
I'm kind of amazed that T-mobile is refunding people's overnight shipping charge.

Do people not realize that it's overnight shipping once the device becomes available? If there is nothing to ship then obviously it's not going to be there the next day.

But if T-Mo is refunding people for this, more power to you all. Just makes me feel like Tmobile is even more incompetent because they can't even get a handle on when they are getting more devices. Or maybe that's Motorola's fault? Regardless, I'm just looking for someone to blame for this disastrous release!!!!

This is my first nexus device but from all the comments I've read about previous Nexus launches, this is par for the course. How is this even possible?!?! :eek:
[Nexus 6  General] ChronoShot:
The craziest thing is that due to the increased size and cost, demand for the 6 is certainly lower than demand for the 4 or 5 was. And they still can't keep up. It was a mistake for Google to use Moto.
[Nexus 6  General] V1ViD:
So it looks like the 32gb MB phones aren't being shipped quickly anymore either?
[Nexus 6  General] Lucke:
as i've stated previously, this is 100% T-Mo's issue. regardless of the actual supply, T-Mo did not satisfy their customers by sending out devices on a true first come first served basis, and they have not owned up to the reasoning behind their out of sequence processing/shipping of said devices. the only thing i can think of, is that they are trying to play with the big boys and cater to "new customers" over current customers (i say "new" as it pertains to both net new customers and new lines of service on existing customers accounts) to get their subscriber numbers up.
[Nexus 6  General] blazinazn:
I completely agree with that. I've been following this thread from the beginning and there is no rhyme or reason about how orders are getting filled. I know i'd be extra heated if I spent time placing my order back on the 19th and have people get their phones before me.

That's completely unacceptable. We should all tweet John Legere about this....

#FreeTheNexus
[Nexus 6  General] AndrasLOHF:
Yes it's pretty much par for any physical product Google releases.

Last year I was contemplating getting the Nexus 5. I lost my Evo LTE in a drunken stupor Halloween night and placed an order for the Nexus 5 immediately when I woke up. The next week or so many people who ordered DAYS after I did already had their phones. Needless to say I was not a happy camper as I did not have a backup device. Physical product launch fails just seem to be Google's thing. LOL
[Nexus 6  General] Lucke:
that's my situation exactly, and i actually have tweeted JL and got ZERO response.
[Nexus 6  General] blazinazn:
So it's probably not a good idea to tell you that my order has already been processed and have already received a tracking number after ordering this morning? :o
[Nexus 6  General] jaggrey:
That is a cruel, cruel joke sir! Were you upgrading or JUMPing or what?
[Nexus 6  General] blazinazn:
That is pretty jacked up. I was only kidding. Im in the same boat as everyone else. Don't lynch me!! Haha
[Nexus 6  General] jaggrey:
Lol....
[Nexus 6  General] Lucke:
was about to go ballistic :p
[Nexus 6  General] Alix8821:
What time did this email come? Not that I'm expecting my own anytime soon... But good to know when to be on the lookout. Haha
[Nexus 6  General] travblue:
I would love to know how you know it is “certainly lower” from what I have seen yes alot of people with the nexus 5 have chose not to get the nexus 6 but at the same time people who wanted a bigger nexus phone with all the goodies have filled their space. So if anything demand is same if not more.. And I'm pretty sure that the Nexus 6 and the moto x 2gen are made from the same parts, motorola will certainly focus more of it's supplies on its flagship, hence the the problem going on with nexus 6 not meeting demand.
[Nexus 6  General] AndrasLOHF:
Lol. 8:48
[Nexus 6  General] Alix8821:
Got it... So if it's not there when I wake up, it's not going to be a good day. Haha haha. Thanks
[Nexus 6  General] segfault82:
nexus 6 with new service

i'm an existing tmobile prepaid customer and i ordered the nexus 6 through the tmobile site with a new sim and simple choice plan since there was no other option. i received the phone and am now using my prepaid sim but want to cancel the new simple choice plan (without returning the phone). so i called up tmobile customer service and asked them if i could cancel just the simple choice plan without returning the phone, and the rep said i would have to wait until the buyer's remorse period ends (14 days). also, i already paid for the device in full. but she said that if i cancel the new plan within the remorse period i would have to return the device also. this means that i'll have to pay for 2 weeks of the simple choice plan which i'm not using at all. has anyone else been in a similar situation but managed to cancel the new plan without returning the device?
[Nexus 6  General] dadoc04:
got mine earlier today... really liking it so far
[Nexus 6  General] Prod1702:
you need to wait the 14 days. The 14 days is there because of people that like you that go around the system like you are doing now.
[Nexus 6  General] RyanInAj:
Ordered 64GB on 11/19 at 0519 PST - I'm led to believe that the device went live at 0300 PST.

No tracking number, no charges, nothing but useless text messages.

3 customer service chats yielded nothing except a waived $8 Ground shipping cost and them telling me I should expect it by 12/4 - 12/4!

I owned my HTC One outright and put the Nexus on an EIP - does that make any difference to the time my order is shipped??

Could they really have exhausted their supply in 2.5 hours??
[Nexus 6  General] glitchhawk:
I've had enough of tmobile's phone antics. Canceled my order and grabbed one from a guy on swappa. lol