yashsingh1/xdaforums huggingface dataset:
[Kindle Fire HDX 7" & 8.9" General] kizilcali81:
Hello,

I am also from Germany but i could rollback to 3.2.8 by contacting Amazon US through chat.

I only said that I want to downgrade my device and they did it :D

01:58 AM PST Shreeharesh(Amazon): Hello, I’m Shreeharesh from the Amazon Kindle Support. I'll be happy to assist you

01:59 AM PST kizilcali81: Hello, i want to downgrade my device to 3.2.8
01:59 AM PST Shreeharesh(Amazon): Are you referring to "Kizilcali81s Fire "?
01:59 AM PST kizilcali81: Yes
02:00 AM PST Shreeharesh(Amazon): Rollin back the device will Cause the Kindle Device to factory reset
02:01 AM PST Shreeharesh(Amazon): The device will not receive any future updates.
Would that be OK?
02:01 AM PST kizilcali81: Ok thats no problem
02:02 AM PST Shreeharesh(Amazon): Is the device's battery 40% or more?

02:02 AM PST kizilcali81: Yes i have 78%
02:03 AM PST Shreeharesh(Amazon): Is the device connected to WiFi?
02:03 AM PST kizilcali81: Yes
02:03 AM PST Shreeharesh(Amazon): Starting the roll back.
02:04 AM PST kizilcali81: Thank you
02:04 AM PST Shreeharesh(Amazon): You will receive a notification once the software has been downloaded to the device. The length of time to download the software will vary depending on the speed of the your connection.
You can check the progress of the download in the settings.
1.Swipe down from the top of the screen and tap Settings.
2.Tap Device Options
3.Tap System Updates
Once the software has downloaded, the You can complete the process by tapping on the notification or by going back to the settings as outlined above.

02:05 AM PST Shreeharesh(Amazon): Would you require any further assistance at the moment?

02:06 AM PST kizilcali81: No i think thats enough thank you
02:06 AM PST Shreeharesh(Amazon): Thank you for contacting Kindle support. Have a great day!
[Kindle Fire HDX 7" & 8.9" General] loco09:
Interesting!

Where can i find this chat. (us chat)??

Thanks in advance
[Kindle Fire HDX 7" & 8.9" General] kizilcali81:
Go to this page: Amazon --> Click on "Need more Help?" --> Contact Us --> login --> Select "Fire and Kindle" for number one --> "Kindle Device" for "Select an issue" --> "Something else for Issue Details --> Click on Chat --> Done!
[Kindle Fire HDX 7" & 8.9" General] loco09:
Many many thanks!

it worked.

tskler!
[Kindle Fire HDX 7" & 8.9" General] gqukyo:
Wow that was ez, I decided to try it also and no questions asked... lol just downloading the update now... though I do spend tons of money on Amazon so I know they love me... haha

---------- Post added at 08:03 PM ---------- Previous post was at 07:18 PM ----------

Doh! Didn't realize we needed firmware prior to 3.2.8 to unlock the bootloader... I can't ask for a downgrade again further down huh? lol
[Kindle Fire HDX 7" & 8.9" General] icedtrip:
So far I don't think anyone has gotten one below 3.2.8. That's as low as I've seen amazon willing to go.
[Kindle Fire HDX 7" & 8.9" General] gqukyo:
Oh is that why? I don't feel that bad then... lol
[Kindle Fire HDX 7" & 8.9" General] nymica:
A few of us got 3.2.7 but then they started dishing out .8 I'd be interested to know what they changed/patched between .7 and .8
[Kindle Fire HDX 7" & 8.9" General] gqukyo:
Well I specifically asked for 3.2.8 so maybe I should've asked for an older firmware... :eek:
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
hello all,

its good to see that people are helping each other in the roll back process & this is what xda is meant for.

However i'd like to point or stress on this point that please don't just contact amazon and say that "i've seen people getting the roll back done", "i've read in forums" etc etc...

I believe that this thread or my posts have all the needed information that will help the roll back process.

Please sound genuine or realistic when requesting a roll back not just so and so person did that so will i !

Just imagine if this becomes a nuisance or understood that without any reason people are requesting a roll back and amazon then starts investigating before a rollback, then how many people will get this done ?

This isn't what we want!

I'm saying this as a warning don't act like a puppet for a rollback, sound genuine if not the official rollback might be stopped.

If your device is determined eligible for a roll back process then you will get it, if not no you will not at any cost and the roll back will be for only 13.3.4.8 nothing below that.

Hope people understand this and act accordingly

thanks
[Kindle Fire HDX 7" & 8.9" General] gqukyo:
I didn't have to explain any further than asking for a rollback. Seems like they will do it no questions asked anymore though I did have mine since release so that could have been one reason why. I would suggest those who want to try to just ask without explaining initially and see what they ask if anything. If they ask then try the suggestions others have posted.

---------- Post added at 04:50 PM ---------- Previous post was at 04:49 PM ----------

Just follow kizilcali81's instructions from post 227
[Kindle Fire HDX 7" & 8.9" General] coolaudio:
I've just received a hdx 8.9 gen 3 refurbished on 14.3.2.1... Scared to turn WiFi on, will it jump straight to latest firmware.?...been searching the forum for an easy guide to get root and gapps on for 3.2.1...worried about bricking... Is it relatively safe? Apologies if I'm in the wrong thread
[Kindle Fire HDX 7" & 8.9" General] DB126:
Two quick steps:

- Use towelroot to root (you will need to turn on WiFi for a few moments; be sure to switch is off immediately after rooting)

- Disable OTA updates using the original HDX toolkit (note you can't use the rooting tools in this utility; just use for disabling/enabling OTA)

After that you can read through the forums for other options. One solid choice is to roll back to 13.1.0; install TWRP, upgrade to 3.2.3 and then install ggow's Nexus ROM. A wonderfully stable combination that will bring out the best of the HDX. Also provides a foundation for CM11, CM12 and AOSP Lollipop if/when available.

Good luck!
[Kindle Fire HDX 7" & 8.9" General] coolaudio:
Amazing, thanks for the quick reply, I had a hd7 and amazon just replaced out of warranty, after telling them it was red triangled..and a hdx turned up...I've read they can be difficult to recover and just wanted to check. Thanks. I really just want to stop ota right now so that's great... Is it a case of flashing gapps from recovery once rooted etc?

Best d:)
[Kindle Fire HDX 7" & 8.9" General] icedtrip:
Actually, all of that can be done in the HDX Toolkit....root for xx.3.0.5 - xx.3.2.6, and disable OTA. I've never once had the WiFi turned on before doing any of these steps.
[Kindle Fire HDX 7" & 8.9" General] coolaudio:
Thanks, just wondering before I dive in which option to root I should use....7 or 8 on toolkit ?

Thanks again:)
[Kindle Fire HDX 7" & 8.9" General] icedtrip:
Verified....and nevermind if you read my prior post.

Still use 8 as it is for Towelroot....which is for > xx.3.1.0
[Kindle Fire HDX 7" & 8.9" General] coolaudio:
Thanks for everyone's help...diving in..:)
[Kindle Fire HDX 7" & 8.9" General] DB126:
Good to know! I had trouble rooting higher FW versions with HDX toolkit which is why I recommended towelroot. Probably something weird with my devices or their owner. Your approach is certainly easier.
[Kindle Fire HDX 7" & 8.9" General] coolaudio:
So far have rooted, disabled ota and installed xposed framework.. going to peruse over forums a bit longer them install gapps etc...thanks again..result!:)
[Kindle Fire HDX 7" & 8.9" General] gqukyo:
Towelroot worked fine for me on 3.2.8
[Kindle Fire HDX 7" & 8.9" General] veaceslav:
Towelroot worked fine for me too on 3.2.8.

Can somebody point me to gapps install tutorial for 3.2.8 ?

Thank you
[Kindle Fire HDX 7" & 8.9" General] djclark25:
Tried twice today to get rolled back from 4.5.3 to 4.5.2 now there is a root for 4.5.2

Said was having issues with apps closing since the update last week and wanted it rolled back as going away tonight and wanted a working tablet. Both times they wouldn't do it, said they couldn't roll back any updates even though I said I know they could.

They would send me out a replacement though!! Didn't even ask what apps I was having trouble with or anything!! Said will sort out when back from my "trip"

Will prob get a replacement and see what version that comes with can't believe they would rather send out a new device then just rollback software!!!
[Kindle Fire HDX 7" & 8.9" General] nymica:
They probably just want to get their hands on a "problem device" to see what the true issues are since they have recently seen a spike in people requesting a rollback lol.
[Kindle Fire HDX 7" & 8.9" General] veaceslav:
I did the rollback today and even got 10$ to spend on store.

Just use Amazon chat, and the guy was not asking too many questions, simply started the rollback and that's it. They rolled me back to 3.2.8 I rooted and installed gapps. Don't feel like going to 4.5.2 right now.
[Kindle Fire HDX 7" & 8.9" General] djclark25:
Just spoke with 3rd person on chat and again very persistant that they CANNOT roll back software!!! they said they will send me a replacement for my "faulty" device so I am sending them back my perfectly working Kindle on 4.5.3 to get a replacement that I can root.

Mr first two kindles were brand new and had faults and this one was refurbished and came with 3.something but didnt know at the time that I should of kept it on 3.x.x!!

My next one might be refurbished again, but if it isnt im pretty muich sure it will not have 4.5.3 on it :)
[Kindle Fire HDX 7" & 8.9" General] ajac:
got my rolback in about 5 minutes woot! To bad no custom roms...
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
Do you have an HDX 8.9?
[Kindle Fire HDX 7" & 8.9" General] ajac:
Yup. Now rooted now to get gapps
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
In that case, it would be much appreciated if you could get in touch with [MENTION=5594063]ONYXis[/MENTION] to make that downgrade file available for others to use. :)

http://xdaforums.com/kindle-fire-hdx/general/apollo-extract-rollback-downgrade-image-t3049539
[Kindle Fire HDX 7" & 8.9" General] ajac:
never mind used the latest vetsion of saferoot and bam working now
[Kindle Fire HDX 7" & 8.9" General] t_house:
Just did the chat with Amazon. After an hour and chatting with 4 different people, they finally go to rollback my software and say they are unable to because I am on too new a version of Fire OS 4. When my chat started, I was on 4.5.1. The second chatter, had me turn on my kindle and of course it downloads the 2 newer versions, 4.5.3 and 4.5.4. I tell her and she tells me to ignore it. After all that, to be denied due to some wetbrained numbnuts telling me to ignore it. As of right now, my case has been escalated to the next level and could take 3 to 5 days.....or weeks, who the hell knows. All I know is I just stayed up all night for nothing and now I'm pissed.
[Kindle Fire HDX 7" & 8.9" General] DB126:
If you have a newer 8.9" model w/2.5 Ghz processor you can't roll back. Beyond that it's at Amazon's discretion which varies widely by region and agent. Lately they have been saying 'no' a lot; policy seemed to have changed once 4.5.3 came out.
[Kindle Fire HDX 7" & 8.9" General] Naman Katyal:
Can I use this for downgrading lg g4 us99121a to l.p. from mm?
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
This is literally what the whole thread is about.
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
The reason they said you was not true! Kindles with OS 4.x.x can and will be rolled back upon users request. Yes the catch here is you'll never get OTA updates you will be blacklisted from OTA servers I believe! adding to this you will no longer be able to have a manual update as well that's is confirmed. TESTED ON KFTHWI (KFSAWI, KFARWI & KFASWI) after manual update another OTA update comes up & really rollbacks. I'm pretty confident that this will be fixed soon by Amazon as they'd never want their devices to be rooted! BTW you can contact Amazon Customer Service and ask them to push or enable Future OTA's (that's been confirmed)

As for me rooting worked just search for Rollback safestrap in thread's & you'll find the steps.

Edit: KFSAWI - Kindle Fire HDX 8.9' (second gen)

KFARWI - Kindle Fire HD 6

KFASWI - Kindle Fire HD 7
[Kindle Fire HDX 7" & 8.9" General] klofisch:
i contact the amazon support today and they denied a rollback. Maybe i try tomorrow a second time. :(
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
Can you tell me the path where OTA file would be downloaded... So I'll be able to pull it through ADB (If possible)
[Kindle Fire HDX 7" & 8.9" General] ./redbeard:
Rolled back to 13.3.2.7

It took me three tries, but I finally found someone who would roll my software back from 4.5.1. So if they say no just try someone else. Apparently her system told her it "may not be possible", and she was surprised when it actually worked.

Now I'm trying to downgrade to 13.3.1.0 so I can safestrap and install Thor Gapps. After towelrooting and installing HDXposed I'm able to edit my build.prop, but I can't get it to manually update. Any thoughts?
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
http://xdaforums.com/showpost.php?p=55759790&postcount=204
[Kindle Fire HDX 7" & 8.9" General] ./redbeard:
I've done exactly that. I just can't install the bin, my only option is to check for updates at which point it says "Last update failed" and gives me the option to retry.
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
No that won't work just rollback & towelroot kindle
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Hello all,

Unfortunately my KFAPWI is stuck at Kindle Fire screen (Grey logo) I'm no longer able to get to anything now, I can just reboot to stock recovery & Fact Reset kindle with same results!!

Hope some one can help me about this or recovering my kindle (I do have TWRP backups)

I got it from eBay which was a stolen device to my great surprise & comfort, now Amazon will not be able to help me in any ways

Can somebody help please [MENTION=5594063]ONYXis[/MENTION]
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
I have a Kindle Fire HDX 7" in same condition... I have made a Factory Cable... so my PC detects it as Qualcomm HS-USB QDLoader 9008... If someone could tell me what to do next, I will be able to help you with a complete Tutorial :)
[Kindle Fire HDX 7" & 8.9" General] ONYXis:
nothing to do now.

you can read my conclusions starting from here http://xdaforums.com/showpost.php?p=56192871&postcount=429
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Was this reply to me ONYXis ? Please don't say yes there should be some way!
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Hey please help me in building factory cable...guide please [MENTION=6031766]Ali Ejea Mc[/MENTION]
[Kindle Fire HDX 7" & 8.9" General] ONYXis:
Factory cable useless. it turn hdx into qdloader 9008.

btw here many similar thread with this question.

like this http://xdaforums.com/showthread.php?t=2795602

http://xdaforums.com/showthread.php?t=2799793

[MENTION=6176429]AmazonLeaker[/MENTION], what exactly you did before brick?

Though anyway if you do not have adb - you have nothing and cannot debrick. Sorry.
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Well I was using it without issues on nexus Rom but decided to increase partition space and did it via safestrap rebooted and looked good as well....aftersome time kindle froze and upon rebooting it stuck at black screen after safestrap! Getting worried I restarted it but same was the case (however before increasing partirion space I did a backup) ao the last thing I could think of was Fire recovery and I sis a factory reset from there.... Since then kindle is on what i've mentioned....

Id be really greatfull to you if you can guide mw to somw things also im.least bothered and willing to do any experiment on fire because what I all want to know is what happened and how this works or so....I hope you can understand my curiosity....

Will be back after an hour im sorry

Edit : [MENTION=372570]GSLEON3[/MENTION] can you help
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
can you go to Safestrap Recovery?
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
I know that I sound dumb sometimes but its just my curiosity that raises dumb questions :D

No mate, I cant do that coz if that is possible i'd have flashed the Rom again or recovered from the backup I made!! :rolleyes:

You might be feeling funny now right?

Edit : @ Ali Ejea Mc

Btw what did you do to your kindle..?

Hope you are not in a bad situation as me
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
Actually the Operating System was removed from your Kindle thats why you saw black screen after Safestrap Recovery...
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Sadly Yes you are correct!
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Again a dumb question out of curiosity..doesn't this doesn't have a flash tool like Sony or Odin for Samsung or Spflash tool for MTK?

Is bootloader to hard to crack or pass through? Cant there be a script that would generate random codec or such (I know this is now really insane) bit there might be something I strongly believe !

Also why is Amazon restricting to provide bootloader unlock doesn't GPL cover or force that?

Would filing a petition cause some benefit at least customers of so called "EARTHS MOST CUSTOMER CENTRIC COMPANY ARE ENTITLED TO KNOW IT"
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Hello [MENTION=5594063]ONYXis[/MENTION] do you have any irc chat kind of thing or a quick medium of chat?

Sorry if im bothering you.just want to learn n learn n learn
[Kindle Fire HDX 7" & 8.9" General] ONYXis:
Friend, I researched many tools and methods last 6 months. No luck.
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Is your kindle up with some problem?
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
I actually Fastbooted it through Safestrap (did not know much about that :D ) then I rebooted my Kindle using power button... so on reboot it stuck on white/gray logo, then I did a Factory Reset from Kindle Fire Recovery... So now it is in the same situation as your device... I built a Factory Cable, because I found out that it is the only way to recover it... Now when I connect Kindle (Powered Off) to my PC through Factory Cable, it is detected as Qualcomm HS-USB QDLoader 9008.... but if I connect it while powered ON it is detected as MTP device... So I dont know what to do next or How to get it in fastboot mode
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Well a bit above mine I must say...i'd like to say you can experiment now by trying adb shell or commands or running kindle root tool to install safestrap by this way adb would work and get safestrap installed however this is just an assumption that by mtp getting recognised ...

You can even try replacing the driver by generic adb driver or kindle specific adb driver so this way the above thing can be acomplished
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
Check your inbox please... :)
[Kindle Fire HDX 7" & 8.9" General] Mr._MM:
Trying to Root Kindle Fire HDX 7 Fire OS 4.5.1.

I have spent the last two days solid trying to find a way of rooting my Kindle Fire HDX 7 with the latest OS 4.5.1 with the intention of loading an Android O.S.

I have also read through this post in its entirety.

Question: I am correct in assuming that a practical option to root this device is not currently available:

If it is, would one of you guys please point this 'dumb' individual in the right direction.

I would be most grateful.

Thank you so much.
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Call customer care now say them my apps are not at all working..rollback it now

It will be done after sometime of questioning..then

you will be rolled back where you can root your kindle..

Next step would be installing safestrap using kindle root tool

I'd request you to use these terms in Google followed by XDA..reason is by reading you will know what is what or so rather than dumb following..im sorry if im rude here but its for ur good...
[Kindle Fire HDX 7" & 8.9" General] Ali Ejea Mc:
I have a step by step video tutorial on YouTube showing how to root and install Playstore (working) on Fire OS 3... If they roll back your Kindle you can follow my tutorial to root it and you can even install playstore

My Channel Name is... Ali Ejea Mc
[Kindle Fire HDX 7" & 8.9" General] maxster95:
Will everything in this thread work on the KFSOWI or the kindle fire hd 7 3rd gen?
[Kindle Fire HDX 7" & 8.9" General] EncryptedCurse:
Amazon thought it would be okay to update my device out of the blue (first to 13.3.2.5 then to 4.1.1) while I was

booted into the stock slot for testing purposes. Funny enough, I was actually in airplane mode the whole time.

Anyways, I ended up contacting customer support and straight up told them I didn't request the new version to be

installed. Luckily, the rep initiated the downgrade for me on the first try. It turns out that the update block they put

in place after is FSN-based (a.k.a. serial number). From what I was told, this can be reversed by simply contacting

Amazon again, in which they will move you back into the regular OTA "pool."

I haven't completely finished downloading it yet, as I'm still wondering if it's possible to pull the file so that others

may be able to downgrade without having to go through the hassle of contacting support.
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
You are referring to Soho..yes but there is no Rom for Soho I believe

Also I fear about the Safestrap compatiability with your device..try using root tool to see if you can root..but really cant comment about safestrap
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Regarding the OTA pool you are correct the DSN is put to whitelist / blacklist.....

May I ask how you know about FSN no? What is it?

About the OTA file I tried to locate it but was not able to find it...however i'd request you to check with [MENTION=1650528]gsl3one[/MENTION] or [MENTION=5594063]ONYXis[/MENTION] as they may be aware of the file location
[Kindle Fire HDX 7" & 8.9" General] AmazonLeaker:
Will someone try to help me with this : http://xdaforums.com/showthread.php?p=57346254

Post #40 ?
[Kindle Fire HDX 7" & 8.9" General] Mr._MM:
Reverting to an earlier version of the software.

Yes in utter frustration I contacted the helpline and advised them that the work I wished to do on the Kindle would not work on the latest update. I explained that I have spent since Saturday evening trying to resolve the problem to no avail. I also said that I was aware they are able to revert my Kindle to an earlier version of software and have performed a reset under their instructions in readiness. Unfortunately it was gone their bedtime lol! so I have to contact them again in the morning to be put through to their technical guys to perform the reversal. I ensured that the operator has made a note on my file so that their will hopefully be no problem when I got back to the,

So thank you for persuading me to contact them

By the way I could not get back the feature to enable ADB until I read that you need to tap the model number tab 10 times and it enables the otherwise hidden developer option.