yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] kchiangusa:
same issue here.

I have the same issue after upgrade to lollipop 2 days ago. Speaker sound is intermittent.

I went through following troubleshooting items except for reseting to factor settings.

It is still an issue.

================FROM Google support ================

Here are the troubleshooting steps that we discuss on the phone.

If you are having any audio, speaker, or microphone issues with your device, please follow the steps below.

Step 1: Update to the latest version of Android OS.

Go to "Settings" > scroll down to "System" > touch About phone (or tablet) > touch System updates.

If your device is modified or rooted, revert your device to original factory image since troubleshooting steps may not work on modified/rooted devices. You can use our Nexus factory images to re-image your device.

Step 2: Remove obstructions.

Remove any cling film, stickers, covers/cases/bumpers, or anything else that can be obstructing the device.

Step 3: Enable safe mode on your device.

Ensure your device's screen is on, then press & hold the Power button.

Touch and hold the Power off option in the dialog box.

Touch OK in the following dialog to start safe mode.

To exit safe mode, turn your device off and on again.

If you discover that the issue doesn't occur while your device is in safe mode, it's likely that a third-party app or Android OS modification is causing the issue. You can start to use and narrow down your installed apps to try to pinpoint the specific app. When the culprit is identified, you can uninstall the app or contact the developer of the app for further support as follows:

Navigate to play.google.com.

Find the app and click on it to view its main page.

Scroll down to the "Additional Information" section. Here, you'll see "Contact Developer" options.

Step 4: While in safe mode, turn off Bluetooth.

Go to "Settings" > under "Wireless & Networks", touch Bluetooth.

In Bluetooth settings, if Bluetooth is on, touch the slider to switch Bluetooth off.

Step 5: While in safe mode, make sure the volume is on.

Go to "Settings" > under "Device", touch Sound > touch Volumes.

In Volume settings, slide all three indicators all the way to the right to make sure all sound is on and at max volume.

Note: When each slider is adjusted, a sound will be heard.

Step 6: Check if the issue is resolved.

Play with the volume levels to hear sound.

Make a test phone call.

Use Google Now to test your microphone.

If your issue isn't resolved, continue to the next step.

Step 7: Reset your device to factory settings.

If you're still unable to resolve the issue, or if the issue is so severe that you can't boot your device into safe mode, resetting your device to factory settings may help. Resetting your device to factory settings will erase all local data on your device. Backup of your personal local data (pictures, music and video files) is recommended.

To backup personal data on your device

To reset your device to factory settings

If your issue has been resolved, great! Let us know.
[Nexus 5 Q&A, Help & Troubleshooting] niluthpol:
Speaker not working in Nexus 5 after Lollipop update

I am facing the same problem in my Nexus 5 [32 GB]. Everything was working fine before updating to Lollipop. Now, the speaker is not working. Headphone is working but there is no external sound.

Have you found any way to solve the problem? I think the problem is with Nexus 5 32 GB version, your one is 32 GB or 16 GB?
[Nexus 5 Q&A, Help & Troubleshooting] t-tomer:
hey guys!

So after a couple of days i manage to find the problem, and i am sorry to tell - it's hardware issue.

i realized that if i press in the middel of the back of the nexus its suddenly works.

taked the cover off and started to analyze the issue. I realized the problem is this part:

the upper conector is the one that does the problem.

i don't know why now, after a year just right after i installed lollipop...

anyway, i disassamble it, cleaned it and put it back.

for now it is working good. i think i will order a replacment just incase...

check this thing in your nexus (at your own risk).

hope it helps :o
[Nexus 5 Q&A, Help & Troubleshooting] Iceman1968:
I did a hardware reset and everything appears to be working fine now. I haven't had any further sound issues. I know it's a pain, but at least folder contents are now backed up so the restore is less laborious for organized people. You only have to worry about re-entering user/password information for selected apps to be back in business.
[Nexus 5 Q&A, Help & Troubleshooting] niluthpol:
How to do the hardware reset?
[Nexus 5 Q&A, Help & Troubleshooting] Stevebass4:
T-tomer. What part is that. Having the same issues and id like to swap out that part. Thanks
[Nexus 5 Q&A, Help & Troubleshooting] jpchopper:
I've been fighting similar issues on my nexus 5 32.

Media volume totally silent, Google now voice detection stops working, phone only works in speaker mode. Usually safe mode didn't solve anything and I've ended up flashing a stock image.

Here's what seems to fix it for me (no computer access so fastboot is a no go).

For whatever reason, it's like the hardware thinks there's a headset installed. Plug in a headset, listen to some music on Google play (just what I did) reboot, listen again. Remove headset.

Some combination of this has been fixing it every time for me; I cringe thinking of how many times I've fresh flashed...
[Nexus 5 Q&A, Help & Troubleshooting] ptok:
I disassembled my N5 enough to re-seat the board-to-board the connectors on that board. I also unplugged and re-plugged the battery. Put it back together and I have sound again! It's possible that it was just the connection to the speaker or battery and maybe I didn't have to re-seat all those other connectors but I have no way of testing that now.

Anyway thank you so much!:good:
[Nexus 5 Q&A, Help & Troubleshooting] jpchopper:
On mine, mic and media volume stopped. (You could use the phone only in speakerphone mode). Easiest fix for me so far, plug in headset, listen to music, unplug headset, (music will automatically pause) hit play on music, sound and mic are back.

Of course, if you prefer disassembling your phone, or fast boot flash a new system, those have worked for me also. But the headphone trick works for me.
[Nexus 5 Q&A, Help & Troubleshooting] Cabelly:
t-tomer,

Running into the same problem as you mentioned. I have had my phone for over a year, and after the Lollipop 5.0.1 update, my speaker just started cutting out. But after reading this post and as you mentioned, if I apply some pressure from my finger to the back of my phone in the region just below the camera lens in the upper middle, I will get full sound from my speakers.

My 2 questions for you:

1) When you mention the part that you cleaned of the "upper connector", is that in the lower left of your posted picture?

2) Did you end up replacing the part? Or was a cleaning good enough?

Thanks!
[Nexus 5 Q&A, Help & Troubleshooting] H_Scrappy:
Did you eventually replace this part? I disassembled my nexus 5 and re-set all of the cable connections and am still having an issue with no sound unless I depress the middle-back of the case. I'm considering purchasing the part pictured and replacing it but, wanted to see it doing that would necessarily correct the problem. What's your experience? Thanks in advance.
[Nexus 5 Q&A, Help & Troubleshooting] t-tomer:
If you know what you'r doing, try to check the soldering of the socket it connects to.

If not, take it to a Lab or to somone with experience to check this and fix it.

This is probably the problem.

good lack!
[Nexus 5 Q&A, Help & Troubleshooting] niluthpol:
Problem Solved suddenly.

The problem solved automatically in my case. Same problem. No sound from speaker, headphone was working. And in Safe Mode also no sound. I tried things like reset, but no luck.

Then Suddenly it started working. The charger was connected, as charge percentage was below 10%. For making a call, I removed charger and there was sound from phone[which notifies of charge below 15%]. After that, sound is working fine. It was like a magic.

I don't know how it solved. I think some application, which was not actually compatible with lollypop was causing problem. In the meantime, the app may have updated and 5.0.1 update came, so the problem solved. Or may be, like some guys have mentioned to restart a lot of times to solve the problem.
[Nexus 5 Q&A, Help & Troubleshooting] Damienzzz:
Had the same problem, no audio after Lollipop-upgrade (besides when headphones was attached and in calls).

Your solution with cleaning the connector worked like a charm, thanks!
[Nexus 5 Q&A, Help & Troubleshooting] Cabelly:
How did you go about cleaning the connector?

Thanks.
[Nexus 5 Q&A, Help & Troubleshooting] Damienzzz:
I cleaned the parts/connectors with a rocket blower and a fine brush (my camera cleaning kit).
[Nexus 5 Q&A, Help & Troubleshooting] imklash:
Had the same issue with my nexus 5. No sound, no google now, headphones worked. Randomly found out the issue whilst trying to use my headphones on another device and I couldn't hear anything. Noticed that the top of the headphone jack was missing and *ding* the lightbuld went off in my head. Looked in the headphone socket on my N5 and there it was, jammed into the bottom. Managed to get it out and now everything's working :good:.
[Nexus 5 Q&A, Help & Troubleshooting] kittys3rd1:
Hi there, I downloaded the Lollipop update this morning and I couldn't use my speakerphone at all. I did finally figure out how to get it to work and I thought I would share it with you in hopes it will help you too.

first go to settings, then then go to applications, next click on S Voice, under the advanced title unclick the auto start speakerphone box. This was what I did and it worked for me. I can now use my speakerphone again. I hope it works for you too! :)
[Nexus 5 Q&A, Help & Troubleshooting] jewelsrpg:
Thanks!
[Nexus 5 Q&A, Help & Troubleshooting] yashvijay06:
Have all the problems mentioned but a little extra

I'm running on CM 12 and a few days ago, suddenly my phone speakers stopped working. My phone is thinking that earphones are plugged in so while receiving a call or anything, I can't talk on the mini speaker but on loud speaker it works fine. Even while listening to music on earphones, I'm getting more sound on the right side of the earphone and a little sound on the left side of the earphone. I've tried other earphones too & they all work fine on other devices and I got my audio jack tested too so that's fine too.

If any other suggestion that you might have, please share.
[MENTION=5147222]t-tomer[/MENTION] if you can share any video explaining how I can take that part off and get it repaired, that'll be of great help.

thanks all!
[Nexus 5 Q&A, Help & Troubleshooting] krs360:
I have similar issues to everyone else in this thread - no microphone or earpiece speaker.

My phone took a swim about a year ago, but was completely disassembled, dried in silica for a week, and has worked fine for the best part of a year.

I have taken out the daughterboard and it showed no signs of corrosion or damage anywhere, but I replaced it anyway (the part was only £25, so thought it was worth doing).

Still doesn't work.

The connection that people are suggesting is loose carries all data from the motherboard to the daughterboard and back. Mine is completely intact and connected properly, so I am at a loss as to what to try next.

I don't want to give up - my contract is due in November when the next Nexus will be out, and the Nexus 6 is too big for me!
[Nexus 5 Q&A, Help & Troubleshooting] yashvijay06:
Took my phone to the service centre as non of the suggested answer worked for me. The people there told me that it's motherboard problem and has asked me to change it. Now it cost Rs. 8000 here in India and I'm thinking whether there is any way I can avoid the extra expense??
[Nexus 5 Q&A, Help & Troubleshooting] krs360:
Update: Stripped the phone right down, cleaned each and every board and connection with isopropyl alcohol, left to air for a few hours, rebuilt...

SHE WORKS AGAIN!!
[Nexus 5 Q&A, Help & Troubleshooting] catvu98:
I had the same problem with the speaker yesterday. It suddenly stopped working. Ive tried to reboot, factory reset the device but nothing changed. Help me pleaseee:(:(
[Nexus 5 Q&A, Help & Troubleshooting] damngood98:
this is the part i just ordered. It is very easy to access and more than likely the issue if it is indeed a hardware problem. I should be getting mine in a couple more days and even if it doesn't solve my problem trying to fix something for $13 is better than spending hundreds to replace a phone. Good luck :good:

Edit: so got the new part, replaced it with ease, microphone still isn't working. Anyone have any suggestions as to what I should be looking at next/instead?
[Nexus 5 Q&A, Help & Troubleshooting] yashvijay06:
Have u tried replacing motherboard, or maybe try to swap your motherboard with some friends of your who also has the nexus 5 (16gb or 32gb doesn't matter).

Do tell if it works.
[Nexus 5 Q&A, Help & Troubleshooting] thehoagie:
Ive just experienced the sound loss reported in this thread as well. No recent software updates or app/settings changes. When I flex the phone by bending it slightly backwards at the ends (careful!) I get sound. I figured from that test it was something loose under the phone backing. I carefully took off the back and discovered that pressing in the center of thr phone on the back produces sound as long as I press. When I let go the sound stops. I didn't strip the phone down but did fix this with a more rudimentary solution. I found some weatherban seal used on drafty windows and doors. I cut two small squares and stacked them on top of each other to make a cube. I stuck the cube where I was pressing with my finger to get the sound working. Snap back on the case to push that foam cube into the back of the phone and voila. It's unnoticeable with the case on. Free, and fast. No replacement parts needed.
[Nexus 5 Q&A, Help & Troubleshooting] verjav:
I have the same issue and it is a 100% motherboard connector problem, not the daughterboard itself. The connector has some parts desoldered. I had to send it to a specialized shop that makes microsoldering to assure a professional durable work, It was 40$ worth. Yo can use a heat gun or/and some flux to try to fix the connector yourself, but I think it would not be a reliable fix. Now my nexus 5 works perfectly again :)
[Nexus 5 Q&A, Help & Troubleshooting] davidecapod:
Speaker problems

Hi all, I am suddenly experiencing some problems to the speaker, similar to yours, after something about half a year without any problems.

A couple of day ago (without any software updates or anything) after switching on the phone the external speaker does not work anymore, and neither the microphone; but by inserting earphones, the mic starts working again.

But the most strange thing is that when the phone is off (and only when it's off), I hear something like a white noise from the speakers.... and moreover the battery lasts half than before.

Can be a defective speaker the reason for all this unexpected problems, including the battery draining?

Or maybe some defective connections?

Thanks

Davide
[Nexus 5 Q&A, Help & Troubleshooting] dougkramer:
I also have a problem with intermittent speaker sound on my Nexus 5. I can get sound from earbuds, but when I unplug the earbuds, the speaker doesn't turn on like it should. But tapping the phone hard, such as on the back, will make the speaker turn on. Sometimes the speaker turns off by itself -- I can tap it hard again to turn it on again. Just started happening in the past week or so.

I appreciate the insights in this thread. Maybe I'll try fitting one or two small insulated squares inside the phone, like thehoagie suggests.
[Nexus 5 Q&A, Help & Troubleshooting] Blown 89:
Where did you send your phone out to? I've been having the same problem and have determined it's the motherboard. I was going to solder it myself but $40 is worth not having to go through the hassle.

Edit: forgot to subscribe
[Nexus 5 Q&A, Help & Troubleshooting] davidecapod:
But HOW have you determined that it's a motherboard problem?
[Nexus 5 Q&A, Help & Troubleshooting] J_The_Nerd:
Basically same here as thehoagie described.

Think I managed to fix it by popping the back off, taking out the 6 screws at the top of the device and removing that plastic cover and then using some foam tape I cut a small sliver and put it on the connector next to the bottom left hand (as you look at the back of the device) screw hole.

Careful not to use a padding material that's too big or too thick as the cover will not re seat correctly and your vibrate motor won't work. This is the little round thing on the back cover itself with the small gold springs next to it.

Hope this helps someone.
[Nexus 5 Q&A, Help & Troubleshooting] verjav:
I am from Spain, I have sent it to fullrepairing , they are specialists in smartphone motherboards. .I do not know if they operate outside Spain.
[Nexus 5 Q&A, Help & Troubleshooting] luukgr:
Yes, this helped. A connection pin(closest to the wires) was bend 90 degrees(hardware part from the previous post)!!! Carefully lift it up again, and there was sound again!:)(My ear speaker and normal speakers did not work, I did have microphone though)
[Nexus 5 Q&A, Help & Troubleshooting] john-mccue-grindal:
response

What rom are you running, if it was an experimental or unstable rom then it might have had a kernel problem. If you just did the whole wipe everything firmware flash then you might be running into this issue out of random, in either case try to install a different kernel and if that doesnt work just flash another rom, I recomend aicp or carbon.

:cowboy:
[Nexus 5 Q&A, Help & Troubleshooting] Roronoa Kaizoku Gari:
Hey,

this problem has nothing to do with lollipop, it happens to be a coincidence,because I am still running kitkat and the same thing happened to me... So I want to ask you what upper connector were you talking about? wich one?

I disassembeled it but didn't know where was the problem so i just reassembled it and hoped it will work when I put back everything in its place and .... well it didn't work ,unforntunatly. Can u tell me wich part was doing the dammage pls? thx in advance.
[Nexus 5 Q&A, Help & Troubleshooting] landwalker000:
I had the same issue. My loudspeaker would randomly go out. If I push the back of the phone it was fine. I took off the back case and noticed a few screws were loose on the plastic casing. I tighten them, and that solved my problem.
[Nexus 5 Q&A, Help & Troubleshooting] Rjsimpsn:
I had the same problem with my Nexus 5 but doubted if it was a software problem as the same upgrade worked fine on my Nexus 7. I used the fix shown on this You Tube video and it solved the problem both on the mic and the speakers. I recommend it. Sorry the forum is preventing me from posting a link but you should be able to find the video under this reference.

Fix the Nexus 5 Microphone! (Hack #3)
[Nexus 5 Q&A, Help & Troubleshooting] maluus:
I was having the same problem since 6.0.1 update and investigating the issue. When I stumbled this thread I was sceptical that it was a hardware problem. Anyway, firstly after I observe that the pushing the backcover resolves the problem I thought it was really a hardware problem although still had a feeling that it was somewhat illogical. Then I remembered that nfc works the at the back of phone and turned it off to see anything was wrong with it. Voila. Problem solved. If a turn the nfc back on again still loose the sound after a short while. It seems to me that it s still a software problem related to nfc. At least for me.
[Nexus 5 Q&A, Help & Troubleshooting] Rjsimpsn:
Hi Maluus

I thought about the nfc as well but it is very close to the connector which I believe is the real problem. I took off the battery cover including the nfc then switched on the phone and tried the sound - not working. I then pressed on the connector and the sound was back to normal so used the method shown on You Tube to fix the problem which has not yet re-appeared. It may be that the connector becomes loose over time and it is just coincidence we notice a problem after a software update. I am no expert but the hardware fix has worked for me but I wish you success with the software solution to the problem.
[Nexus 5 Q&A, Help & Troubleshooting] jadajada:
I am also seeing this. Did the youtube-trick and it works. I am having difficulties in how much tape to put on the connector. Too much and the vibratormotor lose connection, due to the build up. If I put too little tape, it doesn't work.

But do any of you know if it's the flex-cable that is faulty or is it the connector on the motherboard? The flex-cable should be replaceable. Perhaps a better solution than the tape trick.
[Nexus 5 Q&A, Help & Troubleshooting] Himen007:
Really it's a hardware issue. i just remove back cover and press the hardware twice and clean it and now speaker working fine.
[Nexus 5 Q&A, Help & Troubleshooting] Petr Surý:
It's really a hardware issue. I just cut a piece of paper and aplied it on the contact board just under the camera. Sounds are now working on my Nexus 5. PS: Sorry for my bad english. I am sure you would understand.
[Nexus 5 Q&A, Help & Troubleshooting] Rendyhimawan:
Thanks. It works, and saved me from unnecessary factory resetting.
[Nexus 5 Q&A, Help & Troubleshooting] Stanley1997:
no speaker and no LED after rooting

Hi,

I have the same problem after rooting.

It seems that I lose the EFS folder after rooting.

I got the invalid IMEI. I input it back using AT command in engineering mode. It works fine.

Yet, I still lose the speaker sound and the LED notification. Is it the reason that I lose the speaker driver and LED driver? Where can I find and reinstall these drivers if it is the reason?

Thanks.

Stanley

manonwong@yahoo.com
[Nexus 5 Q&A, Help & Troubleshooting] audit13:
How did you root the phone? I have always rooted stock ROMs using TWRP and supersu and never had this problem.
[Nexus 5 Q&A, Help & Troubleshooting] Schmooot:
Fixed

On my device anyways. Speaker would randomly quit working. Coincidentally it happened after an upgrade but definitely hardware because tapping the back of the phone would fix it. That being said, there are two logical places where a poor connection could arise. Pull the back cover off and remove the 4 screws at the bottom. This black plastic assembly houses your speaker and there are two contact pins between that and the board. Just clean them with alcohol or a burnishing brush or something and reinstall. Second place is underneath the upper cover, where the gold flat cable plugs into that board. Same thing just gently unplug it (lightly pry) and clean the contacts. Note: the speaker contacts are closest to the side of the phone. Concentrate on that area. It took a lot of cleaning and scraping but it appears to have worked for mine

And it won't let me post images so you guys are out of luck. I took nice ones too
[Nexus 5 Q&A, Help & Troubleshooting] Stanley1997:
Sorry,

I actually means that after flashing ROM unsuccessfully, I put the stock ROM back with "format+download". I lost the speaker sound and LED. The headset and receiver are ok.

How can I fix these problems?

Stanley

manonwong@yahoo.com
[Nexus 5 Q&A, Help & Troubleshooting] vamsi9493:
easy task to complete

hi, you can also try this ...........just go to moto camera put shutter sound ON and just take a pic and go back and play any songs ...... your speaker get repaired!!!!!!