yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] Skripka:
Sounds like someone who hasn't heard or read the reports in detail. The problem isn't lacking ESNs or MEIDs or IMEIs...it is that Motorola and Sprint both claim the other won't "release their ___ for activation".

And Motorola is now claiming their IMEIs are only for GSM service only.

Until someone actually chimes in with success getting a Motorola purchased N6 activated on Sprint first hand, I call bull.
[Nexus 6  General] TechBSwift:
yup its awesome and u can also sign up for auto deduction which is only $30. make sure u buy the tmobile nano sim
[Nexus 6  General] biscodude:
Did you read the link? That's from a Sprint rep. I think I'll trust that over an uncited rumor.
[Nexus 6  General] Skripka:
And I've been reading replies from Moto support agents all day.

That OP post there sounds exactly like someone reading from a training manual rather than first hand experience with this disaster.

I replied their on Reddit FWIW. Because no one is having problems finding or identifying the MEID or ESN. That is not and never was the issue. Sprint is claiming Motorola is holding the MEID/ESN hostage for lord knows what reason or how. So someone who is a Sprint rep saying "hey stupid, this is how you find your ESN", is just about as irrelevant to the situation as telling someone that it is raining outside.
[Nexus 6  General] LymeWire:
yeah and i myself am a Sprint Tech and my phone from Motorola will arrive on Thursday, im not too worried about getting it activated, the clickit ticket process explained in that link is legit, should work perfectly fine seen it done before
[Nexus 6  General] biscodude:
Motorola has no control over this situation. This is on Sprint. They need to add the MEIDs to their whitelist and are willing to do it manually. They just need to submit a ticket to get this done.
[Nexus 6  General] 2fastkuztoms:
What i found hard to understand from the reddit link it said gps orders have to do the same, thats weirds because the n5 from gps activated normally except for 32gb versions.
[Nexus 6  General] Skripka:
People already HAVE submitted Sprint support tickets...only to be told by Sprint that Motorola won't resolve the ticket. With the ticket being closed and told SOL.
[Nexus 6  General] biscodude:
It sounds like initially they didn't know how to address this issue, but now have a process in place that is supposed to work. As long as Sprint is willing to activate these phones, they will make it happen. I'm going to remain optimistic.
[Nexus 6  General] oldpreowner:
I am also expecting my n6 on December 2nd so please keep is posted. I had international support send me out a nano SIM today, so I'll just need to have the imie number added per the post.
[Nexus 6  General] turtleman2008:
I can also confirm that the click it system will work to load the meid. I made it aware in the sprint internal forums that this needed to be looked into and hopefully the meids will be loaded.i had a sprint moderator assure me she contacted the right people to get the job done. I am also a sprint technician
[Nexus 6  General] Atticustrd:
So we just need to wait it out? Or do we need the device in hand to claim a click it system?
[Nexus 6  General] Skripka:
Has this been tried and tested with an in-the-wild Moto-bought N6, or is this still by-the-book theoretical?

I have to ask as I haven't seen or heard from anyone on Sprint with a Moto-purchased/delivered Nexus 6 having a Happy Nexus Delivery Day as of yet....which either means it doesn't work the way the book says it should, or that the CS reps are incompetent, or both. That the issue ever got forwarded to Motorola for any kind of resolution (in more than one case) rather than handled internally by Sprint to me implies there's more going on here.
[Nexus 6  General] journeyman73:
3 to 5 day wait to load the ESN in their system & activate the device... This seriously pissed me off & I almost left Sprint because of it. Now it looks like I got to carry around 2 phones just in case the device activates when its not on me...
[Nexus 6  General] hotleadsingerguy:
Which is completely ridiculous lol why on Earth would a carrier try stopping people from doing this? Because they charge for activations, and consider migration from one device to another a new "activation".

AT&T and Verizon both have tried charging me every time I buy a new phone at one of their stores, until I remind them that that's not really the way it works.
[Nexus 6  General] flonker:
I'm on Sprint and if by chance a 64gb CW Nexus 6 appears on Motorola's website tomorrow, I'll probably order it. The wait thing kinda scares me, when they had to put my 32gb Nexus 5 in the system it took like 5 minutes.
[Nexus 6  General] turtleman2008:
i do not know of any n6 being successful but it does say 3-5 days for it to be loaded so i am sure that it will be. That is why I am trying to find out if/when they will load all of the outside sprint IMEIs
[Nexus 6  General] Skripka:
Well, the first folks to try getting ESNs added had their support request tickets killed by Sprint with Sprint CS claiming that somehow Motorola won't let them add the MEIDs to their database/spreadsheet whitelist.

Which, ofc, there shouldn't be any technological reason why Sprint needs to ask Motorola to add MEIDs to a database Sprint owns and operates. There's zero reason for Sprint reps to forward ESN adding requests to the manufacturer of a device. AFAIK. If I had to hazard a guess...Sprint corporate is wanting to lockdown the added (previously unlocked) Moto-purchased N6 IMEIs to themselves only and no one else (including Moto) wants that hence the "why Motorola would not allow us to enter this MEID into our system so that we could activate".

Something else has to be going on than just Sprint employees not knowing how to run their own system. Else why would Sprint reps forward IMEI/MEID adding requests to anyone outside of Sprint corporate?
[Nexus 6  General] turtleman2008:
that's seems far-fetched to me. maybe they are using a different forum over the phone? idk. because sprint doesn't need Moto to load the MEID because when submitting the correct forum it asks for all of that info.
[Nexus 6  General] jurey24:
I just got my nexus from moto today activated on sprint with no issues just talked to someone on the regular chat. I'll update if something changes but right now no issues
[Nexus 6  General] turtleman2008:
this is awesome! knew it would only be a matter of time
[Nexus 6  General] seezar:
I was just able to get my moto purchased Nexus 6 activated via chat
[Nexus 6  General] Atticustrd:
Really good news... What chat did you use?
[Nexus 6  General] jurey24:
The regular one that pops up on their website.
[Nexus 6  General] Atticustrd:
Did you have sprint ship you a nano SIM?
[Nexus 6  General] killakarl:
Did they just leave one character off the imei? Like they did with the nexus 5?
[Nexus 6  General] jurey24:
Yeah I had to talk to international to get the nano Sim. I tried once before telling them it was for a nexus 6 and they said no so I tried again a few hours later and told them it was for an iPhone 6.
[Nexus 6  General] Skripka:
OK I loled IRL
[Nexus 6  General] Atticustrd:
Yea same here they were about to send me a micro SIM, but I made sure it was a nano and she asked if it was for my Nexus 5. Told her it was for a nexus 6, and she fixed the order. Looks like I'll be getting the nano SIM and phone today, both are out for delivery. Hope I'm able to activate it.
[Nexus 6  General] oldpreowner:
Let us know the outcome please.
[Nexus 6  General] rkstoops:
I see others are getting their Sprint Nexus6's from Moto activated. I am still not. It still shows as invalid and chat was no help. They started a ticket for me two days ago.
[Nexus 6  General] LymeWire:
looks like sprint added in all motorola MEIDs bc i was able to activate my nexus 6 that i got today from motorola just fine on sprint.com and when checking our internal forums someone has noted that the fix should have been implemented
[Nexus 6  General] turtleman2008:
That would be the thread that i started :)
[Nexus 6  General] LymeWire:
haha that it would be, much appreciated bringing it to their attention early so by the time i got my nexus i could activate it immediately
[Nexus 6  General] Atticustrd:
Did you just activate through your online profile?
[Nexus 6  General] oldpreowner:
So if we have a nano SIM from Sprint and put it in the phone it will activate or do we have to have the click ticket as described in the reddit article to have the imie put I in sprints system?
[Nexus 6  General] turtleman2008:
MEIDs should now be loaded from motorola. need to go online and activate it and make sure you attahc the nano sim you have to it as well. can be done online through sprint.com profile or use chat
[Nexus 6  General] Westfire:
Anyone think there will be any problems (with phone directly from Moto) activating with Sprint now and then switching the phone to another carrier down the road, say, T-Mo?
[Nexus 6  General] LymeWire:
yes that is exactly what i did, logged into my sprint.com and activated it like i would any other phone, just make sure when you type in the IMEI thats on your box you leave off the last digit and that will be the MEID sprint uses
[Nexus 6  General] mjs2011:
So.... I can pretty much feel safe to place an order with Motorola now?
[Nexus 6  General] Atticustrd:
Just got my nano sim, and trying to activate through my online profile. Entered the MEID left the last number out and phone shows up, entered my info for my SIM, when i hit continue its telling me to call or chat with a rep to finish activation.

Going through chat she was able to activate it. Just gave her them same info i previously entered.
[Nexus 6  General] oldpreowner:
I copied this from the Motorola forums from the Motorola website.

Let us know if you are able to activate. We've gotten the all clear from Sprint that all devices should be able to be activated... However if you're still experiencing an activation issue, please let us know.*

[MENTION=535343]all[/MENTION]

For those who haven't received their device yet. You should be able to activate it when you receive it.

Mark

Forums Manager
[Nexus 6  General] Atticustrd:
Looks like I'm having trouble connecting to data.. Anyone else. I was on wifi till this morning. All I get is an exclamation point in my signal icon. Tried the prl update and update device config but nothing worked. My preferred network is on lte. I tried the others but still no luck.
[Nexus 6  General] oldpreowner:
Did you try and update profile and prl with WiFi on and connected. If you don't get a data signal they won't update.
[Nexus 6  General] Atticustrd:
Yea, I did. But it didn't work, tried airplane mode and restarted device still nothing.

I went into my data usage setting, top right there's a slider to turn off and on. After turning it off phone picked up 3g. Looks like it's working now.
[Nexus 6  General] journeyman73:
For the people who activated a Motorola device on Sprint was it the 64 or 32GB variant? I have the 64GB Variant & I'm still having issues trying to activate it
[Nexus 6  General] oldpreowner:
What steps have you taken to get it activated? Did you get a nano SIM from Sprint?
[Nexus 6  General] journeyman73:
Yes, I have the sim installed in my device. The problem comes from entering the IMEI number via Sprint's website. I keeping getting a message stating that the number I entered does not match their records
[Nexus 6  General] oldpreowner:
Are you leaving off the last digit?
[Nexus 6  General] journeyman73:
yes
[Nexus 6  General] oldpreowner:
I would go over on the Motorola forums and get help from them. Here is the link.

https://forums.motorola.com/posts/7952cadcad
[Nexus 6  General] egreenwood1:
Ive been trying to pick up info where applicaple. But have a few questions:

My N6 from motorola should be arriving on Dec. 9th. Will I need a nano sim? Call int. Support and they will send me one? Can someone explain why it is needed where as all other sprint phones have not required a sim.

Are there any steps i can take before the device arrives to get it activated as soon as possible? Any tips on the process would be greatly appreciated!
[Nexus 6  General] Skripka:
Chat with international sprint chat. They can have a SIM headed to you in 5 minutes. SIMs do not come with Motorola orders.

The reason you need a SIM for N6 and not any prior (well Nexus 5 as well TBH)...is because all other prior Sprint phones were Sprint-carrier-locked and had the SIM permanently cooked into the motherboard on the phone. N6 (and N5) are carrier unlocked, and need a SIM therefore.
[Nexus 6  General] egreenwood1:
Awesome thank you! I had forgotten I bought my N5 from sprint. All makes sense.
[Nexus 6  General] jj14:
Actually, that is not true. The SIM is for LTE access and all new devices on Sprint have a SIM. Galaxy S4, S5, note 3, note 4, HTC M8 etc... They all have a SIM (micro/nano)
[Nexus 6  General] EnhancerFIN:
I just can't figure out, how you people cope with this bs your operators put you through :eek:.

In Finland, there is no need to activate the phone, just put sim in, and you're ready to go. All the phones work with every operator, all frequencies are the same. If sim is wrong size, go to store or call the operator, no questions asked.

And the price, atm I have unlimited calls and texts and unlimited amount of data (150M LTE) for 25$ a month with no restrictions to go to another operator if I want to.

If I want to buy a phone as monthly payment, it is the price divided to 12, 24 or 36 parts with no extra added to it, so for example 720$ phone would be 20$ per month for 36 months, without any extras. Even then I'm free to use whatever operator I like.
[Nexus 6  General] atuarre:
Because here in America the corporations write the laws through legal bribery called lobbying. We are well on our way to having a global corporate congress.
[Nexus 6  General] oldpreowner:
Were you able to get the n6 activated on Sprint?
[Nexus 6  General] journeyman73:
Nope. Tomorrow will be the final day of the 3 to 5 day wait though technically it's actually been 6 days.
[Nexus 6  General] oldpreowner:
I guess I'm fixing to go through the exact situation. My phone finally shipped and is supposed to be here on Wednesday.

Have you called and checked on the ticket with Sprint? Also I have seen on the Motorola forums that if you register your device they are trying to help those that can't activate.
[Nexus 6  General] Skripka:
I still don't have a device. Hell, I don't even have a shipping label for a device.

Maybe by the time I finally get an N6, this'll actually be fixed?
[Nexus 6  General] journeyman73:
Yea I'm on there & Moto's looking into it for me. I contacted Sprint & they stated that the MEID should be loaded in 3 to 5 business days so tomorrow I should be able to activate it but somehow I doubt it
[Nexus 6  General] oldpreowner:
I hope you are able to activate it. When I ordered mine I got the 32 gb blue in case there might be a problem with activating. Hopefully mine will go smooth.

What phone are you currently using?
[Nexus 6  General] journeyman73:
Nexus 5 & it's been painful going back to the smaller screen. You should register with Moto right away to try and speed things up
[Nexus 6  General] oldpreowner:
I'm on the n5 too, can't wait for the bigger screen. I guess I need to go ahead and prepare myself as I'm sure I will probably have problems activating too. I don't see how is going to be here on Wednesday as it was last scanned in CHEK LAP KOK HK today.
[Nexus 6  General] journeyman73:
Mine took 3 days from the time of the first scan to delivery so it's a good chance you'll get the device then
[Nexus 6  General] oldpreowner:
Good deal, thanks
[Nexus 6  General] jawmail:
I mean how long does it take to add like 500 IMEI's into their system, what a joke Sprint. I'm glad I have Verizon (thought I'd never say that).
[Nexus 6  General] atuarre:
Erm. Go into Verizon and see if they will activate it. I bet no. Quit acting like a child as if it's only sprint.
[Nexus 6  General] Skripka:
Actually...Verizon has been activating phones just fine.

Yes it is only Sprint.
[Nexus 6  General] k2buckley:
Well Sprint got my device activated. 64gb from Moto. I started the activation process from sprint.com, then it told me to start chat to finish activation. Did that, and then she told me it was giving her an error. I then asked if she needed my SIM serial (ICCID), she said sure let's try it. Then it worked and I'm rocking and rolling now. Awesome!
[Nexus 6  General] journeyman73:
After waiting 8 days & than escalating my case I come to find out that a ticket was never created for me in the first place.
[Nexus 6  General] oldpreowner:
I have been out of town all week and will be home in the morning. My nexus 6 arrived yesterday and I'm going to try and activate in the morning. I'll let you know what happens.

Maybe Mark in the Motorola forums can get you going.
[Nexus 6  General] atuarre:
RE

I could activate my Nexus 6 but do not have a nano sim and nobody at any Sprint store here (we have 3) have any nano sims and customer service does not have a clue where to get them, which I think is ridiculous.

But they seem to be selling on Amazon apparently for 22 bucks or so.
[Nexus 6  General] Atticustrd:
Look for the sprint SIM thread. It's pretty easy to obtain one through international chat takes a few days for delivery but it's free.
[Nexus 6  General] k2buckley:
Agreed. Talked to spring international chat for a few minutes, and I had one in the mail at no charge a few days later
[Nexus 6  General] oldpreowner:
Just activated my Motorola bought nexus 6 no problem on the Sprint website. Mine is the blue 32gb like the one Sprint sells.
[Nexus 6  General] journeyman73:
Yeah I believe I read somewhere that Sprint whitelisted the 32GB variants from Moto
[Nexus 6  General] oldpreowner:
Are you still waiting on your phone to be put in Sprint's system?
[Nexus 6  General] journeyman73:
Yes. I'm real close to saying fawk em because my contract's up anyway. If it's not activated by Monday that's it
[Nexus 6  General] k2buckley:
I had no issue getting mine activated. Did you give the sprint rep your serial number for the Sim card? It didn't work for me until I did that. Started activation from sprint.com and finished through chat
[Nexus 6  General] journeyman73:
I couldn't get past the part where you enter your IMEI number. Whether it was through chat or over the phone the results were the same, My number was not in their system and so I could not proceed. Incredibly frustrating
[Nexus 6  General] k2buckley:
If I remember right, the imei needed to be entered twice, to verify it matched. After I entered it both times, the button to continue stayed grayed out. I clicked back in the box of the first imei and then back to the second, and the continue button lit up and I was able to proceed. I left the last digit off of my imei. I had to do the same thing for the SIM ICCID.
[Nexus 6  General] journeyman73:
Yeah, I've been trying the same thing for 10 days and now I've given up.
[Nexus 6  General] foganime:
I finally got the ESN of my 64gb Nexus 6 loaded on Sprint and actived today.

I probably spent around 5 hours on the phone with Sprint and Motorola activation support explaining the issue.
[Nexus 6  General] TechBSwift:
Any tips for others experiencing the same thing?
[Nexus 6  General] qman66:
Are u the droid life guy? If so you're the man
[Nexus 6  General] JonBsbB:
Is it all clear to activate? No more issues?
[Nexus 6  General] jimmypop13:
I'm curious. My gf has a sprint moto x 2013. Dont those have a nano sim? If she got a nexus 6 off of Motorola, could she just put the sim in from the moto x and be set on sprint? Or are there still other issues?
[Moto 360] MustGoFast:
I finally put the google fit app on my phone and I like the views it provides but noticed a problem.

In the settings if I don't have activity detection on then it doesn't show anything coming from my smart watch (Moto 360). If I turn it on it seems to only use the sensors in the phone and ignores the watch.

Perfect test - set the phone on the counter jump on the treadmill and run a few miles. Fit app shows no steps during that time and resyncs the moto 360 to display it's #s.

I'm looking to have that style app interface but running off the Moto 360's data not an internal phone pedometer. Is this something Fit can do or does anyone have another app?

Thanks for the help.:confused:
[Moto 360] Chris_c81:
I think this might have something to do with Fit not being compatible with the Moto 360 on a hardware level yet. The 360 doesn't appear in the list of connected apps and devices within Fit. I assume in time, it will and that will allow monitoring from the smartwatch and not the phone. Just my guess though, I don't know for sure.
[Moto 360] MustGoFast:
Well that straight up sucks... I guess I'll remove it. Any thoughts on an app that is properly compatible? It seems motorola is trying with Moto Body, but they have nothing on the app side to use.
[Moto 360] nycebo:
I had to do exactly this. Not only was Fit not registering my steps, I think that it was actually also draining my battery faster. Since I've removed it, my battery life is up 40-50%. Food for thought.

As for Moto Body, I was loath to use it at first. But, with a bit of time, it's actually grown on me. The HR monitor seems to be faster and I like the presentation of steps, calories, miles, etc. (I'm talking about the new version with Moto Connect update.)
[Moto 360] MustGoFast:
I agree on the battery life thing as well and the phone side of the moto body stuff..... Now if they'd just build the rich app side I'd be happy... Fit started with that but humped the device part.
[Moto 360] rayiskon:
It's the same issue with the LG G watch, and probably the rest of Wear smartwatches. Google Fit is still a half baked product, we'll have to wait till they get things sorted out (hopefully with Wear 2.0?! )
[Moto 360] Marcottt:
i have some problem. anyone find solution meanwhile ?
[Moto 360] pakure:
Fit got updated with this experimental feature
[Moto 360] Sfkn2:
I'm not seeing this, even after an update.
[Moto 360] instigator008:
Fit got updated with standalone step counts, on the watch, but still doesn't export properly to a connected phone. Hopefully they fix it soon.
[Moto 360] nycebo:
What he said....
[Moto 360] jco23:
Right. On the Google fit website, they claim that they sync. I left a comment that it does not.

So if more folks voice their concerns, something will be done sooner.
[Moto 360] three west:
Wow, and this still doesn't work. ?
[Moto 360] ShadowVlican:
still not fixed... way to go Google... :rolleyes:
[Moto 360] jco23:
update to this. i recently updated my phone from stock 4.4.4 to 5.02, however, I did not install Google Fit. yesterday, I decided to try re-installing it since we got a software update on the watch recently. as soon as I installed Google Fit, I noticed that my phone downloaded all of my steps history from my watch! very glad to see this. so now we'll see how the activity detection impacts the battery on my phone today.

so I'm not sure if the syncing working now is due more to the recent watch software update or my phone being on lollipop. can someone that has kitkat on their phone/device confirm?

thanks!
[Moto 360] three west:
I'm on lolli and mine still doesn't work
[Moto 360] wcalderw:
So after 2 years Fit is still broken. I only see steps when I carry my phone with me. Leave it on the counter, and run around with my moto360 I see the counter go up on my watch and in the MotoBody app but not in the fit app. I've uninstalled, reinstalled all of the apps and reconnected them. Fit just doesn't work with connected counters. So I uninstalled it and won't look back.