yashsingh1/xdaforums huggingface dataset:
[Nexus 6 Q&A, Help & Troubleshooting] android-nub:
How to properly get your unbranded Nexus 6 working on Verizon

So everyone here is clearly frustrated with Verizon Wireless because we feel that they should be activating our Nexus 6 no questions asked however they seem to be blacklisted.

Without giving away too much proprietary information..

Verizon does have a database for devices that are white listed and will activate via their standard activation service. This can be checked by going to http://www.verizonwireless.com/b2c/nso/enterDeviceId.do?&zipRdr=y

Now any VzW device will have an IMEI starting with 99 ( per an email I received from them ) and they specifically stated that they will not be adding any non-verizon devices to this database. In other words if you want a Neuxs 6 on Verizon, you buy theirs otherwise they are actively refusing to do so.

Now we all know about the C-Block regulations and if not, look them up. Verizon is supposed to allow any compliant devices on their network. We know the N6 is compliant AND certified because they sell it. ( I suspect they are cheating this however because the LTE works fine and the CDMA which is not AWS might be the loophole )

What Verizon states is that they will allow any unlocked/open devices on their network but they don't advertise the correct process on how to get them activated. Open Handset Devices or as they refer ODI that pass certification can be submitted by the Vendor into the Open Device Portal which will register your non Verizon IMEI. Since Motorola is the Vendor for this device, they are responsible for adding your IMEI into the database. In order for everyone to get correctly activated devices into the system we actually need to push Motorola to enter our device IDs on our behalf since they are the vendor. This actually has many benefits because Verizon's systems do not behave well when an incorrectly activated device is on the network. I currently have an iPhone 6 showing in place of my N6 ( insulting ) which means I cannot do plan changes and I am likely provisioned for the Apple voicemail rather than the standard.

Please contact Motorola via Facebook, Twitter, Instagram or however and request that they add the IMEI into Verizon's databases so they can be properly activated.

Here is the ODI portal I am referencing :

https://opennetwork.verizonwireless.com/content/open-development/home.html
[Nexus 6 Q&A, Help & Troubleshooting] Dusty Rhodes:
I JUST got off the phone with a pretty knowledgeable rep (I know, stop laughing.). I needed to increase my monthly GB cap, and currently the system won't allow changes without a circus act. He basically told me what you just said except for the part about pushing Moto. He flat out said that the issue with activation and phone IDs is predominately a VZW issue. Essentially he explained that VZWs activation system was originally set up to exclude devices, as opposed to freely allowing them to enter and be activated on the network. Their problem is two-fold, with educating their reps on how to do it and implementing a system that is geared towards device inclusion. So, until they implement an easier system overall the SIM swap method will have to be the way.

As far as Moto not issuing IMEI info I think VZW is at fault for 90% of the problem. My phone was originally displayed on the myVerizon account as a "Non-Verizon Nexus 6", picture and everything, for months. I was able to edit my plan and use their online system to add and delete other phones with NO problems. Magically, a month ago they started listing it as an unknown non-Verizon device and I was blocked from plan changes. That sh!t worked before. The only way it would have changed is if VZW changed something about how they listed the N6 because I'm certain Moto didn't call VZW and tell them not to let me view or change my wireless plan anymore.
[Nexus 6 Q&A, Help & Troubleshooting] unit336:
Well that just sucks. Gotta love Verizon.
[Nexus 6 Q&A, Help & Troubleshooting] android-nub:
I know it isn't a Moto thing as much as it is a VzW thing but as far as adding these devices to the white list, there is a specific department whose job it is to take requests via an internal form and populate the database with device information. All devices have the same qualifications required to be added, it is literally just a different number series.

Take into consideration the Neuxs 7. When eventually pressured they caved and ASUS/Google provided the required data for them to load all IMEI via automation into the DB.

As per what your rep stated regarding allowing the devices and having an issue because the system was set up for denial I give you this quote:

Only the VZW version of this device will be in the DMD- and they start with 99 only.

Now I have done the research on the policies and they specifically state to activate a non-branded device it has to be submitted via the open device portal. That process needs to be done by the vendor who is Motorola. I will tell you that I have seen many 'ODI Devices' that are not Verizon branded activated and fully functional with their IDs in the database.

As far as the issues with the plan change and to give you an idea of what I do, I could tell you exactly why you are not able to change the plans, I will assure you that it is a valid reason and what actually gets done to have it corrected.

EDIT : By the way, the SIM swap is not an approved work around, that is what specifically causes the issues with plans and many other things.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
They are not blacklisted, they are just not whitelisted.

Another poster on another thread said Verizon tech support can fill out a form for you to request that your N6 IMEI be whitelisted.
[Nexus 6 Q&A, Help & Troubleshooting] Dusty Rhodes:
Yeah. The SIM swap was the LAST thing my rep wanted to do. He was clear that a SIM swap would allow him to make the necessary changes to my plan but it would NOT correct my lack of access to my account online. I was patient, especially after he explained that VZW and its CS people are all "new" to this way of handling devices, and it was also his first time trying to get a N6 to "appear".

He's actually calling me tonight at 6 to finish the change since I didn't have my Moto X on hand right now. He also stated that he was going to work on correcting it on his end. He seemed honestly interested in getting his info straight and learning how to do all of this properly on his end. If he actually calls this evening, and regardless if he resolves the issue allowing me account access, I'm contacting VZW to give him some serious praise. One thing that is my sticking point is for people to know their job. From busboys, to fry cooks, to bartenders, to test pilots (all jobs I've had)... it doesn't matter. Know your job, be a professional, and make it your "business". I firmly believe that if I don't work in your industry I should NOT have more subject matter knowledge than you, the employee. Do that and everything else will follow, wrapped in gold. Seemed like this CS agent was learning to be a professional and I really appreciated that, big time.
[Nexus 6 Q&A, Help & Troubleshooting] marsdiamond:
If you have a mircro sim just get some scissors and download a guide to cut it down to a nano sim. Took me 5 minutes to cut down my sim from my S4 to fit my N6. Then just popped it in and turned it on. Verizon wireless pops up on the meter and your good to go.
[Nexus 6 Q&A, Help & Troubleshooting] android-nub:
I have that email and I quoted from Verizon directly that they will not add them. If you can PM me a device ID I'd love to look it up in the database.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
I haven't gone through the whitelisting process, but another poster on another thread has.

I am in all likelihood returning my N6 due to a hardware issue and not sure if I will be getting another one or not. If I do, I will go through the whitelisting process. I will report back my results if I do.

However, I won't be PMing you or anyone else my IMEI, lol! Seriously, people should not do that. I'm not an idiot but anyone who PM's you their IMEI is. LOL!
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
This is false btw. I purchased about 15 iPhone 6/6+ during the Apple glitch and none of them had IMEIs starting with 99. I bought 2 iP6 so far this year with upgrades and neither one started with 99.

So whoever is giving you information is giving you incorrect information.
[Nexus 6 Q&A, Help & Troubleshooting] hlxanthus:
. . and my imei starts with 99 but was purchased at sprint . .

Sent from my Nexus 6
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
What is the whitelist process you guys went through? I just got a new Sim and had it activated over the phone by reading the Sim number to the rep. What would the rep know if they ask where you bought it and you said Verizon?
[Nexus 6 Q&A, Help & Troubleshooting] ooofest:
For me, they also asked for my IMEI, which is where the problem with a non-Verizon Nexus 6 came up. I eventually activated in my older Moto-X and switched the SIM back to the Nexus 6.

-ooofest
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
Yea I'm about to sell my HTC m7 so if I ever need a new Sim I'll have to rely on finding someway to get it active.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
You have to give them a device IMEI, too. They cannot activate a SIM card w/o a device IMEI and the device IMEI has to be one that takes a nano SIM and is whitelisted.

---------- Post added at 06:00 PM ---------- Previous post was at 05:58 PM ----------

Actually, no - even if you sell your device it will still show up in the device history. The Verizon reps can use the IMEI of any device in your device history to activate a SIM card for you. Then once it is active, you can use it in any device you want.
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
Currently my nexus 6 shows up as non Verizon device. But if you say I can go in device history and call in with the imei of the m7 I should be fine.

They never asked for an imei last time I activated my new Sim for use on the n6. They just asked for the Sim number on the new Sim and told me to plug it in and reboot. My guess is because they saw my m7 on my account home page.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
I thought the M7 took a micro SIM? If so, then it won't work b/c the device needs to take a nano SIM. If you try to activate a nano SIM in a device that takes a micro SIM, the reps get an incompatible SIM card error.

I have read people say that some reps can get past that error, but when I have tried it, I could never get a rep who could get past that error.

---------- Post added at 06:19 PM ---------- Previous post was at 06:17 PM ----------

There is no way to activate a SIM card without a whitelisted IMEI. And AFAIK, the M7 takes a micro SIM card so that shouldn't work w/o getting an ISC error. Perhaps the rep knew how to get around the ISC error, idk, but like I said, I never was able to get a rep who knew how to do that.

The verizon system requires both an IMEI and an ICCID (SIM card) number to activate a SIM card. There is no way for a rep to activate a SIM card on a line w/o having an IMEI for a device.
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
What I meant was on my account they saw my m7. I told them I want to activate a new Sim on my account because my old one was acting funny.

The guy said ok give me the new Sim number. I gave him the nano Sim number and he activated it. I also have an adapter but I didn't use it in the n6.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
Got it - so then he did use the M7. Like I said, I always get reps who get the ISC error when I tried to activate a nano SIM in a phone that takes a micro SIM but maybe the rep you got knew how to get around that. Other people on other forums have said that some reps can get past that error.

---------- Post added at 06:28 PM ---------- Previous post was at 06:27 PM ----------

I am not following this part - what did you use the adapter for - to use the nano SIM in the M7?
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
I initially used a nano to micro Sim adapter in the m7 so that my account page didn't show unrecognized device when I called in to activate my new nano Sim. Because when I plugged in the new nano Sim into my n6 the website showed unrecognized device and I figured the rep wouldn't want to help me.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
Right, and the rep can see your M7's IMEI so that is why they didn't ask you for it. However, IME, the reps get an ISC error when they try to do that. Sounds like your rep didn't get one of those or if he/she did, they knew how to get past it.

What I am saying is that not everyone is so lucky. I have always gotten an ISC error when I tried to activate a nano SIM in an adapter in a device that took a micro SIM and I have never gotten a rep who could get past that error.
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
Yea I'm not sure I've done this twice. I guess it depends who you get when you call the 800 number.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
Or maybe it depends on the phone you are activating it in. I tried with a GNex.
[Nexus 6 Q&A, Help & Troubleshooting] jley22:
I had a Note 4 still on the Edge program with Verizon. I bought a Nexus 6 from the Google Store, and discovered I needed the Nano Sim. So, I simply went to the Nearest Best Buy, as they are an authorized retailer and told them I needed to take my Note 4 off, and add my Nexus 6, and that I needed a Nano SIm for it. They said ok, charged me 20$ for the Nano Sim, and activated it now problem. Hopefully those of you who have access to Best Buy might also get the same method to work for you!
[Nexus 6 Q&A, Help & Troubleshooting] pnwsr6:
OK has anyone else seen this?, I bought a Sprint Nexus 6, it has been used on Verizon in the past, not sure how long, I cut down my wife's Sim card, and put it in, but it won't activate. Tried her Sim in my maxx to make sure I didn't mess the card up, and it works in the maxx, but not the Nexus. Any ideas? The phone sees the card, just won't activate.

Edit:

Factory reset and installed factory IMG. For Verizon (e), popped the Sim back in, and let it boot back up, boom everything worked. Sure the factory reset was necessary, not sure the image was but I was on 5.0.1, and wanted 5.1 anyway,
[Nexus 6 Q&A, Help & Troubleshooting] flyboy1100:
Anyone have issues buying a n6 from amazon and getting it activated? Should i just cancel my order?
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
Activate the phone over WiFi then stick the SIM card in it.
[Nexus 6 Q&A, Help & Troubleshooting] Xanza89:
I bought my Nexus 6 directly from Motorola and had it shipped to my door. I discovered that my micro SIM out of my Note 4 wouldn't fit so I went to the nearest Verizon authorized retailer and picked up a nano SIM for ten bucks. Installed it and I was good to go.
[Nexus 6 Q&A, Help & Troubleshooting] KainamHD:
Wow, Verizon charges for SIM cards? :eek:

I picked up 2 SIM cards from ATT (1 NFC, 1 non NFC) for free.
[Nexus 6 Q&A, Help & Troubleshooting] Xanza89:
It was an authorized retailer, they charged ten dollars. Regular Verizon stores don't usually though.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
The Verizon SIM cards aren't preactivated. You have to either log online to activate them or have the VAR activate them or you call Verizon and have them activate it.

You don't just pop them in and they work. Who activated your SIM card - the VAR?
[Nexus 6 Q&A, Help & Troubleshooting] Xanza89:
The verizon authorized retailer where I bought it. They deactivated my micro and activated my nano.
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
Some schmuck employee at a Verizon store, an actual Verizon retailer in the mall, not one of those stands, was trying to tell me Sim cards cost money even for customers. I told them if I call the number they send me one free and he was like yes but the store has to charge for it.

That was BS I didn't leave the store until I left with a nano Sim for free.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
Only in Verizon corporate owned stores are they free. Verizon Authorized Retailers or Verizon Premium Retailers charge for them.
[Nexus 6 Q&A, Help & Troubleshooting] selayan:
It was a corporate store the employee was not knowledgeable at all.
[Nexus 6 Q&A, Help & Troubleshooting] murdoc420:
I was unable to get Verizon customer service to give me nano sims. Ended up cutting my micro sims down for my Nexus 6 devices.

Now waiting to find out if they will raise my next bill for not using a Verizon phone.
[Nexus 6 Q&A, Help & Troubleshooting] krash2k77:
why not?

why not just use your existing verizon sim card but cut it all down to the circuit board part that's what i did

scratch that. sorry
[Nexus 6 Q&A, Help & Troubleshooting] SLMcc:
I haven't seen anything about a price difference. Mine hasn't changed and I've had my N6 since January.
[Nexus 6 Q&A, Help & Troubleshooting] jrbxx7:
If u were on edge and getting the $25 edge discount with the previous phone they will remove the discount on that line if u activate a non vzw n6. Just happened to me. However I was able to call and get discounts on other lines to make up for it.

TaPpEd FrOm My N-sIx
[Nexus 6 Q&A, Help & Troubleshooting] murdoc420:
Did you already have the discount of $15 per line that was past the 2 year upgrade period?

I am not on edge, I also went into a Verizon store today, the manager did not thin that it would effect my bill, but suggested that if it did, Customer Service would probably be able to fix it.

Also my account is currently locked from changing plans with the Nexus 6 phones active. Even at the store they could not make plan changes.
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
wow that is terrible!!! I would complain to the FCC and also call customer retentions and see if they can help.

http://www.verizonwireless.com/wcms/myverizon/customer-retention.html
[Nexus 6 Q&A, Help & Troubleshooting] Benjamin1966:
I'm not sure what I did wrong. I tried to activate one at a VZW store and they wouldn't do it.

They wouldn't even give me a card to call tech support later.

How hard is it to cut my S3 card to nano size?
[Nexus 6 Q&A, Help & Troubleshooting] av8id:
I just did it a few hours ago. Tested it on my wife's moto X before cracking the seal on my newly arrived N6. So far its working great. Now to go to battle with big red to keep my $25/mo discount.
[Nexus 6 Q&A, Help & Troubleshooting] Benjamin1966:
So you didn't call them? Just insert and power up?
[Nexus 6 Q&A, Help & Troubleshooting] JulesJam:
That's what you did wrong - you went to a Verizon corporate store.

Instead, go to a Verizon Authorized Retailer (aka Verizon Premium Retailer) and buy a nano SIM card from them for about $10. See if they can activate it for you in the N6. If not, then call Verizon tech support and see if they can do it.

People have been claiming that they can get the nano SIMs activated in non-Verizon N6 but I have never been able to get it done.
[Nexus 6 Q&A, Help & Troubleshooting] Whyldchld:
Supposedly, if you can sideload build LMY47E it'll also activate as a Verizon device rather than a non-vzw device.
[Nexus 6 Q&A, Help & Troubleshooting] jrbxx7:
Its detected by imei # not build number. I'm running build e on a T-Mobile n6 and it still shows non vzw device and always will unless vzw adds the imei to there database.

TaPpEd FrOm My N-sIx
[Nexus 6 Q&A, Help & Troubleshooting] av8id:
Yup
[Nexus 6 Q&A, Help & Troubleshooting] Whyldchld:
That's just what someone said on the Verizon forums, which is obviously incorrect.
[Nexus 6 Q&A, Help & Troubleshooting] kenvp:
I'm on an unlocked 64gb N6, bought from Amazon. I sideloaded to LMY47E. Then went into a corporate Verizon store. It took a while and the rep had to get a couple of different support people on the phone. But he was able to get it activated with a new sim (old phone had a larger sim). Only problem is that it shows an non-verizon device. Their system is looking at the IMEI & not the build to determine Verizon or Non-verizon.
[Nexus 6 Q&A, Help & Troubleshooting] Whyldchld:
If it was only that easy for everyone. YMMV is an understatement to getting GPS/Motorola phones activated with a cooperative rep at Verizon.
[Nexus 6 Q&A, Help & Troubleshooting] SLMcc:
Has anyone received the OTA update to 5.1 that's gone the cut down Sim route?
[Nexus 6 Q&A, Help & Troubleshooting] cam30era:
The only way you will get an OTA is to pull the SIM, and connect to wifi without the SIM inserted. You will then get an OTA for LMY47D (the universal 5.1). As you are on Verizon, you probably want LMY47E. You will need to download the Google factory image and flash the individual .img files via fastboot.
[Nexus 6 Q&A, Help & Troubleshooting] SLMcc:
Well that doesn't sound good. The last thing I want to do is flash my phone.

The whole point in getting the phone from Google was to get all the updates, etc without Verizon messing with them.
[Nexus 6 Q&A, Help & Troubleshooting] HankStorm:
Agreed. I haven't done that either for the same reasons. I'm wondering if 5.1.1 will unify all the builds and provide a regular OTA path for those of us still on 5.0.1. That's why I'm holding off on trying the SIM pull method as well.
[Nexus 6 Q&A, Help & Troubleshooting] Flyer66:
Yes, I can confirm that Big Red strictly looks at the phone's IMEI # and not the current image build at activation to determine whether it's one of their phones (IMEIs starting with 99-). Until they "white-list" the IMEI's of phones direct from GPS and/or Motorola (which probably WILL NOT happen), the phone will show up on your account as a "non-VZW" device, unfortunately.

To test this, I bought an N6 direct from Google a few weeks ago and side-loaded build "E" via ADB before putting my sim into the phone. I originally had an active micro sim from my Galaxy Note 3 that I cut down to nano size. After side-loading build "E", I turned the phone off and put my newly cut-down sim into the phone and turned it back on. It recognized the sim right away and connected to the VZW network without any problems at all. I then went on my computer to log into my VZW account online and my N6 showed up on my account as a "non-VZW" device. :(