[Android Apps and Games] 3c:
FAQ and guidelines for any queries

Before you put a bad rating on Play Store for a single broken feature among the 100 the app delivers, and before you contact me (or post here), you may consider the following:

◊ 3C Toolbox runs on hundreds of devices and custom ROMs, I cannot test all of them, however I try to change device regularly to ensure the app is compatible with all devices, please check my signature.

◊ 3C Toolbox and its derived apps are, at the time of writing, used by more than half a million users and 3C Toolbox Pro is rated 4.8/5 by about 3000 users.

◊ 3C Toolbox runs on Android 4.x and above, I always have at least one device running 4.x, 5.x, 6.x, 7.x and 8.x to avoid issues, however I may miss some key differences from time to time, possibly causing the app to crash or a feature to malfunction.

◊ 3C Toolbox is not a game relying on well established documentation, but an advanced toolbox which uses some undocumented features, which have evolved along with each version of Android. Even some documented features had to be adapted to newer Android versions.

◊ 3C Toolbox provides milli-Ampere data for your battery either provided by Android OS or estimated by the app when there is no current sensor. Hardware current sensor can sometimes report inaccurate or no data at all. It's impossible to predict how the next device will report milli-Ampere if it does at all.

◊ I'm a human being, not a service center, not a big corporate. Like any other human being I don't like being bashed or insulted by email or anywhere else and will no longer waste my time for anyone doing so.

Why such guidelines?

- You want new features and improvements as soon as possible?

- You want a quick solution to a problem?

- You don't want to waste your time explaining?

Me too, that's that simple.

Feature requests?

Please explain using as few words as it's possible and join a screenshot if it applies to an existing feature. Pictures speaks 1000 words they say, maybe.

Issues with CPU temperature or battery current mA or capacity mAh?

Please explain this in a support request sent from app settings, help and support so I can provide the appropriate option to use in 'mA retrieval method' of battery / monitoring settings and add out-of-the-box support for your device. All necessary information is provided in the request's attachments.

Battery current mA and CPU temperature are non standard on Android and every devices/manufacturers provides it differently or not at all. Don't blame the app if your device doesn't provide it or report inconsistent values, ask your manufacturer which get paid lots of bucks.

Issues with GPU tab missing features?

GPU configuration is not something standard on Android, and there are currently 10+ implementations available. If you miss something, please send a support request from app settings, help and support mentioning what's missing and a screenshot of each GPU tabs.

How to get support for any other issues

Please send a support request from app settings, help and support. You need to clearly explain your issue, attach any relevant screenshots showing where and how the issue occurs. I will not provide any support here.

The idea is that you explain the observed issue, possibly add a screenshot so that I know exactly where to look (app has 100+ screens and sometimes words don't mean the same for you and me), from there I can really do a good job at helping you. You want my help, do it the right way or simply don't.

The support requests contains the following (you can check the content before sending). Privacy policy is available here.

◊ Battery technical details as available on device

◊ Battery history recorded (last 100 records)

◊ CPU technical details as available on device

◊ SD mount points (to help identify unsupported SD locations)

◊ Previous visible and internal crash reports (FC)

◊ Process running (to identify possible conflicts)

◊ App configuration (version number, type and mA retrieval method in use)

◊ Android configuration (version, security settings, ROM, kernel)

You've read all this? I thank you for your time and hope you enjoy my apps.