[General Topics] Shenhua1337:
Thanks for the suggestion, but like I said, we've decided to give it a rest and just avoid the shop altogether, it's not like there's no competition that can do better. Hell even on eBay/Amazon I can get a brand new for same price and used? Would never go for the MediaMarkt price which makes it not useful to us anymore.

As for the packaging, it wasn't market as used, it was together with other boxes (some with MediaMarkt stripes over them, some not, it was as if up to the customer to pick up with no indication of devices being used) and all of them had given same price 189 and the one my bro-in-law bought turned out to be counted for 199 which doesn't seem like it was all supposed to be "sold as used" unless it's MediaMarkt's policy to sell used at higher price than brand new O_o not to mention they've denied and looked all surprised, not a moment they said "We sell used goods this way".

The broken seal thing. I disagree that it's an indication that I shouldn't be buying it - First of all it was my brother-in-law, who just got back from work, asked for a NEW device and was willing to pay all the money needed to buy it for his wife, he wasn't "hunting for a bargain" and he was not notified and had the benefit of not even caring about any policy the shop has, he was buying a new device, hell he even asked for black one and then the woman servicing him there told him they don't have them so he can only take the white one, which could be taken as he was railroaded into buying crap by the employee of the shop, is that how it should be? I don't think so.

Other than that, there are plenty of shops that OPEN the packages when they get them delivered from suppliers to "test" if the goods are working and then reseal it after verifying things work. So why is it all of a sudden the customer's duty to make sure which shop does what? You go to a shop, wanting to buy new device, you should get one. Also, I never seen a "returned, second hands merchandise" corner in MediaMarkt, they don't seem very up front about it at all.

Furthermore, to entertain the "MediaMarkt seal" notion. Are you honestly suggesting that MediaMarkt is totally not culpable for selling used goods with previous user's private data, passwords, e-mail account, G+, Apple store, Google Play, MS Store and so on? Is simply "putting a MediaMarkt wrap" on it means that those goods can be sold with such blatant breach of privacy of previous customer?

As for you being happy with MediaMarkt that's irrelevant, as analogy I also never had problems with racism it doesn't mean that racism isn't a thing. I've used their franchise across 3 different countries and had small issues now and then, but this is unacceptable.

To contrast this say, with "Expert Klein" which I had wonderful experience with. Here's the Expert Klein story to show how different that one is from MediaMarkt:

I went to buy a computer monitor (LG) and they had the last one on display, but I really wanted to get that last one, it was already on discount (by 20 Euro from org price) and when talking with the staffer who was very helpful and spoke good English (In MediaMarkt we had to do everything in German) he said he can get the price lower (he seemed genuinely sympathetic that I got unlucky to find myself buying last one of that model), called the manager, while I checked the monitor if it's in good condition (was almost perfect 'cept a bit of dust on it which the employee cleaned before packing it for me). In the end I got over 70 Euro discount for a computer screen worth a bit more than 150 Euro. That's almost half the price lower.

Now back to MediaMarkt... there he was sold a used device 10Euro dearer than a brand new. It's unacceptable.