[Xperia Z1 Q&A, Help & Troubleshooting] PsychoShaft:
i tried this... did nothing still same error..

i contacted sony starting heres the chat log...

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Kayleigh: Hi Paul, thank you for contacting Sony Xperia UK Chat Support. My name is Kayleigh, please could I take your full name and email address?

Paul Sharman: ***********

Paul Sharman: i need to talk with a phone tech, as my questions are very specific

Kayleigh: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?

Paul Sharman: Sony Z1, on 02

Paul Sharman: c6903

Paul Sharman: ?

Paul Sharman: ??

Kayleigh: Thank you, how can I help you today?

Paul Sharman: i need to talk with a phone tech, as my questions are very specific

Kayleigh: Thank you, how can I help you today?

Paul Sharman: i am trying to unlock my phone bootloader... via your website.. http://developer.sonymobile.com/unlockbootloader/unlock-yourboot-loader/

Paul Sharman: as i get to the last step of your walkthough i get error saying: FAILED (remote: command not allowed)

Paul Sharman: http://s29.postimg.org/y79l26e2f/failed_step_2.jpg

Kayleigh: Unfortunately we are unable to provide full support with regards to unlocking the boot loader on your handset due to the fact that this process will void the warranty on your handset.

Paul Sharman: i been to see the GURU at 02 and he said i should contact sony directly.. because acording to 02 the phone should be able to unlock the bootloader... i have everything correctly setup. such as drivers.

Kayleigh: I'd recommend visiting the following link which should provide you with info on how to unlock the bootloader - http://unlockbootloader.sonymobile.com/

Kayleigh: If you are unsure how to unlock the boot loader on your handset, please be aware that if this process is carried out incorrectly you might damage the performance or function of your handset

Kayleigh: As this process voids warranty, we would be unable to help directly with any problems which may occur due to the boot loader being altered.

Paul Sharman: stop copying me messages from a transcript...

Paul Sharman: i understandly fully how to go though the process..

Paul Sharman: i need to talk with a tech from sony..

Paul Sharman: i am very aware of how to go though this process, i done it on 3 mobiles from 2008 to current year.. but the Z1 isnt working.. because i think there is a permissions issue

Kayleigh: This is not something anyone from this support team can help you with, we do apologise.

Paul Sharman: so wait?

Paul Sharman: if your website isnt allowing me to do this process it means my handset is faulty and has been for a while... way before i purchased the device from the phone shop.

Paul Sharman: so it means you have to replace it because your website states how to complete this process.. and since my phone isnt responding to the commands your website states..

Paul Sharman: i have full proof and evidence to support my claim.. i have asked in 3 different places (internet XDA forums, Phones shops and 02 Directly)

Kayleigh: This is up to the customer, we can not provide information of how to do this over the chat, you may void your warranty if you carry this out and that is the reason I can not support you further. You can always send the handset in for repair you do have a 24 month warranty with Sony Xperia for any manufacturing faults however if the bootloader has been locked the warranty may already be void.

Paul Sharman: yes but the bootloader isnt unlocked...

Paul Sharman: so i still have warranty...

Kayleigh: Therefore you can still send the handset in for repair if there is a fault.

Paul Sharman: when i send the phone back what are you going to do with it? you will check to see if the device is unlocked which it isnt..

Paul Sharman: and then find no other issues..

Paul Sharman: but the issue is your website isnt allowing me to unlock the bootloader...

Kayleigh: Therefore we can not help you further with your query. We do apologise.

Paul Sharman: yes you can...

Paul Sharman: at the end of the day my device is defected...

Paul Sharman: you can replace the hole handset or give me an upgrade

Paul Sharman: BOOTLOADER UNLOCKED ="NO" meaning my device covered by your warrently..

Kayleigh: In what way is this handset defected? You did suggest there was no issues to find.

Paul Sharman: to unlock the boatloader i get errors which no one can give me any support on.. even though you offer this service though your website you cant give me any direction.. your just telling me if it doesnt work there is nothing we can do... this is hopeless... its your brand your phone software...

Paul Sharman: Kernel isnt been setup of there has been a defect from the first time i powered on the device?

Paul Sharman: the stock kernel should allow the unlock bootloader with no errors according to your website?

Kayleigh: If there is an error unlocking the bootloader this is still something we can not help you with, as if the phone becomes faulty after unlocking this voids warranty, I can not provide you with further support on this.

Paul Sharman: this doesnt make any sense..

Paul Sharman: the PHONE should allow me to unlock the bootloader... your WEBSITE tells me how to do it..

Paul Sharman: not being successful means there is a problem with the handset..

Kayleigh: The link to unlock the bootloader is on our developers website, you do this at your own risk we can not provide further support.

Paul Sharman: the handset states the bootloader is locked so basicly its still under warrently?

Paul Sharman: your not listening to me are you?? i told you my phone is still bootloader unlocked = NO

Kayleigh: we would be unable to confirm that the handset is covered until the handset has been examined by our engineers therefore I can not answer that question I do apologise.

Paul Sharman: well i am telling you your engineers will find no evidence and i will send it back happyfully for them to do all testing they like..

Paul Sharman: so taking that on board what are you advising i do?

Paul Sharman: i want to send back the device for a full reset and rebuild software/hardware.

Paul Sharman: it would be easier just to send me a new device to be honest.

Paul Sharman: my SONY Z1 is defected..

Kayleigh: Our engineers can not unlock the bootloader therefore we would advise if you have no other fault on the handset the phone will be sent back to you unrepaired.

Paul Sharman: the device is still defected.

Kayleigh: Okay sorry to hear that in what way Paul?

Paul Sharman: the phone gives off random vibrations after activating a button.

Paul Sharman: the phone soft vibrate for a few mins until i shake it.

Paul Sharman: even when the device is off it continues to vibrate.

Paul Sharman: which is another defect..

Kayleigh: I'm sorry to hear that. I'd recommend that you try repairing the software on your handset to see if this helps. Do you have PC Companion installed on your PC?

Paul Sharman: yes i done this..

Paul Sharman: console.writeline;(DEFECTED PHONE) do i have to explain any more?

Kayleigh: Okay it sounds like your handset may need to be sent for repair. Which country was your handset purchased in?

Paul Sharman: UK

Paul Sharman: England

Kayleigh: Okay, would you like me to provide you with details on how to send your phone for repair?

Paul Sharman: you can arrange for someone to collect the device..

Kayleigh: We will not be able to do that, the address is freepost however.

Kayleigh: The average turnaround time for the repair is 5-7 working days from the day the handset is received at the repair centre.

Paul Sharman: ok

Kayleigh: Please could I take the IMEI number of your handset?

Paul Sharman: sure

Paul Sharman: how do i provide you this?

Kayleigh: the IMEI is found on the box starts with 35 or where the SIM card slot is, there is a small tag which pulls out and it is also on there.

Kayleigh: It can also be found by dialling *#06# on your handset.

Paul Sharman: **************

Kayleigh: Thank you. I’d recommend you keep a copy of this IMEI number for your own reference.

Kayleigh: To book your handset in for repair please visit the following link:

Kayleigh: http://mysupport.sonymobile.com/global-en/#/support

Kayleigh: You will then be asked to either login with or create a Sony Mobile account. If you do not already have an account you can create one alternatively you can sign in via Facebook or using Google+.

Kayleigh: Once your account has been created select Repair your device and you will be guided through the repair process.

Kayleigh: Please ensure you read through all of the information which is provided as you go through this online.

Kayleigh: I hope this information has been helpful to you. Is there anything else I can help you with in the mean time?

Paul Sharman: no thank you kayleigh.. thanks for your help