[General Topics] Shenhua1337:
Here's how it went.

Next day we went to that Media Markt right when it opened. IF you're interested which one was it exactly, here is the address:

Rudolf-Walther-Straße 6, 63584 Gründau-Lieblos, Germany

At the info counter we've explained that we were sold a used phone as a new one... the woman there looked as if she's offended we even suggested it was used, but my brother-in-law elaborated that we've got the proof of it and we'd like to talk with the manager of the shop - Of course, the manager is "on vacation" -_-'. We were directed to the aisle with phones.

There we've asked another staffer, loudly letting everyone who was considering a purchase there, that they better be careful, because this shop sells used devices as new. The staffer said ofc it will be dealt with, but again, not his business, we were directed to the service. ::rolleyes::

Already a bit frustrated by all this running around, we've explained the situation to the service staff. My brother-in-law immediately turned on voice recorder in his Galaxy phone and put it on the counter to make sure this whole thing would be on the record. Sadly, the service staffer had NO NAME TAG! None of the service staff had... how convenient?

First the service guy tried to show as much disbelief and deny that it's even possible to buy used phones from them... then when we've showed him all the proof and talked him through it he said that "Oh, it must've been a mistake! Clearly we must've had such phone delivered to us from the supplier" (doubtful since the person's profile was a person living nearby). Next we kept drilling the guy who was like he's having a lot of fun talking about it - quite annoying attitude if you ask me. He obviously had limited knowledge about phones too.

When asked about why do they sell things with previous users data? - He said it was a mistake and he's just as surprised.

When asked how can we be sure, that now, when we give the phone away, they won't sell it (with my sister's leftover data) to another customer? - He said it's gonna be cleared up and returned, thinking we'd take his word for it.

When we asked him why was the price 199 when we purchased, yet on the shelf the price even now is still shown as 189? - Oh must've been the previous week price tag, someone forgot to take it off.

In the meantime of the discussion we have called my sister to confirm the color and if she's going to sue them or not. She, being a very peaceful person decided she'll settle for their "compensation".

The compensation was a miniscule one to say the least. This is what we've achieved after my sister decided not to sue them:

- Without any apology they agreed to replace the phone (we spent 30 minutes waiting for them to find another like it)

- There were no more phones of that color, so they could give us only purple one (my sister was happy, my brother in law said it looks like crap)

- Because of the lack of color, they have "generously" agreed to give us a crappy black xPeria M2 phone case for 1 cent

- They have returned us the 10 Euro they've asked more vs the shelf price tag

- Not trusting them to do the job I have wiped everything from that bogus phone before I gave it back to them

I disagree with my sister's decision but it was her to make so I can't force her. We are waiting till we get more free time so we can contact the previous owner, she also deserves to know what happened with her data and previously owned phone.

We have decided not to buy stuff from MediaMarkt again after this. My sister said that she's pretty worried now, she had no idea - being just a casual user - that such things happen and now she "understands" why there was so many malfunctions in the past when she was buying laptops from there and things tended to break inside like wifi card and sound card etc.