[Xperia Z3 General] DOHCtor:
So the waterproofing of my phone is compromised somehow. I see condensation and water droplets behind the camera lens. I contacted the Amazon seller about it and he told me to contact Sony Mobile because this should have U.S. warranty. Well, I contacted Sony Mobile, and from my IMEI number, they determined my phone's origin was from Australia, and since it's close to the D6603 they are selling in the U.S., turnaround time shouldn't be long because they should have all the parts they need, locally. But the following email I received begged to differ. I'm just glad that they are honoring the warranty even though the phone is from Australia.

Dear DOHCtor,

**** Please include a printed copy of your proof of purchase when you send the item ****

Thank you for contacting Sony Xperia™ Support.

This is an RMA Number confirmation for your Warranty Service. Your RMA Number is: 123456789

To ensure that there is no shipping damage, we recommend that you pack your phone in bubble pack and then place it in a sturdy corrugated, crush-proof box for shipping as shipping damage will void the warranty.

Before shipping your product, please make sure you remove any removable or customized accessories, such as:

- battery cover (if removable)

- battery (if removable)

- SIM card

- SIM card adapters

- top cap that hides the SIM and SD cards (if your phone has this option).

- removable front faceplates (if your phone has this option - refer to User Guide)

- wrist straps/belt hooks (if applicable)

- memory stick or microSD card (if applicable)

Return of these extra items cannot be guaranteed. Please store these items in a safe place during your phone's repair so that they may be replaced on the phone when it is returned to you. Any SIM cards or memory cards received will be destroyed as a security precaution.

Make sure you send your accessory via a method that is traceable, i.e. UPS or FedEx. For all shipping methods we recommend you purchase insurance to cover the value of the device shipped.

We strongly recommend that you not use the USPS unless you purchase Delivery Confirmation and Signature Confirmation options. If you ship using USPS without both of these options, and we cannot confirm who signed for your package, Sony Mobile will not be responsible for lost or mis-delivered packages.

Please print clearly on the outside of the box your return shipping address and the RMA number 123456789.

Ship the package to:

Sony Laredo Logistics Center

Suite SM-DEU

11302 Eastpoint Drive, Building B

Laredo, TX 78045

Your phone was not made for the United States market. If parts need to be ordered to complete your repair then there may be delays. While we do our very best to return your phone as quickly as possible, for this reason there is no estimated amount of time for repairs of phones not released in this market (USA).

In addition, if the phone is not repairable or determined to be Beyond Economical Repair, but still covered by the warranty, please be aware that Sony Mobile will offer a local variant as close to the original model as possible, instead of the international variant that was sent for service.

Our records indicate that your phone should be returned to:

DOHCtor

Somewhere in the USA

If this return address is incorrect, please contact our support center at 1-866-766-9374 to obtain a new Order number before you ship. Upon receipt of your product, it will be inspected for damage. The Sony Limited Warranty, which can be found in your owner's manual, does not cover any failure of the product due to normal wear and tear, or due to misuse. The warranty does not cover any failure of the product due to accident or resulting from liquid damage. Physical and/or liquid damaged accessories are not repairable and will be returned un-repaired.

Thank you,

Sony Xperia™ Repair

Kind Regards,

Michael.