yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] maconsultant:
I already saw that and edited my response... I guess the edits don't show up right away...

Sent from another Nexus..

5...
[Nexus 6  General] jcallina:
Someone deleted a large chunk of the spreadsheet again, including my name. I think at one point it was 150 entries, now it is close to 100.
[Nexus 6  General] GreeleyXda:
If i orderd exactly a week later, how did i end up with Expected to ship between 01/19/2015 and 02/02/2015 ._.

Did you do antyhing special to get yours faster?
[Nexus 6  General] adaemus:
Hmm...I don't think so. I did write an email to the executive team but I wasn't demanding anything or threatening to leave. I just said that I was a bit disappointed in the lack of communication with their customers. I didn't receive any phone calls or any sort of response so I doubt the two are connected. Also, the other gentleman who just posted said that he too has had his shipping date moved up and he ordered a couple of days before me.
[Nexus 6  General] Samsungpropaganda:
Could someone repost the emails for the executive team? I would like to try my luck at least getting the Cyber Monday deal credited to my account since my order was on the 24th and I still don't have the phone. I know I really shouldn't get my hopes up for the 22nd but I can hardly wait to get rid of this loaner phone.
[Nexus 6  General] GreeleyXda:
I told the phone rep, if i had been told my shipping date was in Late jan/early Feb i would of never started new service and his response was, do you want me to cancel your service?

So i dount they care if i cancel.

Whats the email? ill try that.

Id settle for shipping in the First two weeks of Jan, if they can move mine up
[Nexus 6  General] adaemus:
This is what I found back on page 225:

executiveresponse@t-mobile.com and CCed john.legere@t-mobile.com.
[Nexus 6  General] dems86:
That's what I did to get my Executive call back. Hopefully it works for others too.

BTW, tomorrow is the first day in the initial range I, and many others, were quoted by Executive that our 11/19 phones would ship . Really hoping to see some shipment confirmations tomorrow for some of us.

Please post here ASAP if any of you get notified, thanks guys!!!
[Nexus 6  General] GreeleyXda:
Did they call you on your tmobile phone number?

All i have is my order number, so i just put that in the email.

How long did it take for a response?
[Nexus 6  General] earsjr:
i noticed that earlier today. someone went through and deleted all orders placed after 11/19. i understand 11/18 & 19 people feel more entitled to that spreadsheet and this thread, but this isn't about priority over a few days... we're talking about weeks of mis-communication, inconsistent/poor customer service, and outright lies. in this vein, having any/all order dates for the 64GB would only serve to support the underlying arguments and complaints most people have with this whole ordeal... :eek:
[Nexus 6  General] dems86:
I emailed them a week before this past Friday. I got a call the next day on Saturday. Got a second call this past Saturday confirming I would be in the 17-22 shipment.
[Nexus 6  General] ShihanH:
I said f this noise and canceled my 64 order that was slated for the end of January. .. ordered a 32gb and got it a day later.
[Nexus 6  General] d1rtfarm:
Ordered my 64gb on 11/19 at 12:19am PST. Backordered on 11/25. No response from Exec team despite several emails. I ordered a 32gb on Monday 12/15 at 1:00pm PST. Got shipping confirmation at 12:00am PST 12/17. Tracking info hasn't posted to the UPS site yet. As soon as my 32 gets here, I'm going to cancel the 64. Good luck to everyone holding out.
[Nexus 6  General] Disconn3ct:
I'm in the same boat - 5 am pst on release morning, then backordered, then nothing. No Dec 22 email, just that 8 week bs.
[Nexus 6  General] jcallina:
I was an 11/19 order and was deleted.
[Nexus 6  General] SoCmodder:
Have any of you guys that ordered on 11/19 via web before 8am pst been able to use the "order status tool"? Every time I check it says that **** about orders only being added after 24-48 hours. I've checked 4 days in a row now.
[Nexus 6  General] rsf2:
I get the same output, my order time is 11/19 5:39a
[Nexus 6  General] SoCmodder:
I know it has been said before, but I have a bad feeling that this points to something being wrong with our orders. That bad feeling also leads me to believe we won't get our orders this month even though they promised them to us. I don't mean to be a downer, but when you spend your days developing software and you see things like this, they generally point to something being wrong.
[Nexus 6  General] Amac1222:
I'm in the same boat. Checked every day for a week, ordered at 4:49am PST. I really hope you're wrong though.
[Nexus 6  General] SoCmodder:
Me too, bro...
[Nexus 6  General] Amac1222:
I'm pretty even tempered but I tell you what, if I don't have my phone by the time I leave my house to go out of town for Christmas, I am going to go absolute bat **** crazy on these hoes and I will definitely feel sorry for the poor sap that gets to speak with me. They are lucky I've been patient this long. It won't be a pretty sight and I recommend everyone to stay 100 miles away from me. Haha
[Nexus 6  General] SoCmodder:
I couldn't agree more. I'm going to be out of town from the 19th through the 26th, so I'm gonna have to hope that I can reroute my package to where I'll be staying...I'm gonna flip **** if the 22nd comes and goes and I still don't hear anything. Obviously I'm not the only one.
[Nexus 6  General] HigherSensation:
Almost a month now. The only update i recieved was the back order email at 11/20. I ordered on 11/19 at 6.10 am. Best experience my ***.
[Nexus 6  General] sithdroid2187:
Same here, backordered on 11/20 and ordered at 3:37AM PST.
[Nexus 6  General] rsf2:
As a developer myself I feel the same. However I try to keep in mind that our order data is there, somewhere and have so far been trusting that T-Mobile has someone capable of querying that data manually if need be and giving our orders the proper priority. The proof will be in the pudding when we start seeing 64gb order shipping again. Hopefully well see them ship in the correct order.
[Nexus 6  General] Disconn3ct:
Back Ordered 11/20/2014 at 02:55:50 AM

Order Placed 11/19/2014 at 05:19:55 AM

Customer Pissed 12/07/2014 at 09:20:00 AM
[Nexus 6  General] josephmgaffney:
You have much more patience than I do that you weren't pissed off until the 7th.

Unless that's a British 'pissed', but then I would just wonder why you barely drink.

Continuing my calls / emails / tweets / general pestering today, already started a few hours ago actually.
[Nexus 6  General] Disconn3ct:
I was annoyed, but not pissed. The system "broke" for jump customers until the existing stock sold out.. that was annoying. 611/store couldn't do Jump. That was annoying. Backorder..annoying.

Order in la-la land and other, later orders were delivered... thats when I got pissed.
[Nexus 6  General] GPS3:
What a nightmare. I am glad to be one of the lucky ones that received mine on 11/21, but I don't blame you guys for your anger at this point. Unbelievable.
[Nexus 6  General] Disconn3ct:
What was your order time? And was it jump/eip/up-front/etc..?
[Nexus 6  General] Amac1222:
I've decided I'm going to badger the hell outta John Legere today until I get a response. If he really always responds on Twitter, he'll respond after a **** load of tweets.
[Nexus 6  General] GPS3:
T-mobile.com; New customer; EIP

Next Day Shipping

Order: 11/19/2014 at 7:24 AM PST

Backordered: 11/19/2014

Delivery info: 11/20/14

Delivered: 11/21/2014 at 1:10 PM PST
[Nexus 6  General] Prod1702:
T-Mobile just posted this on our Employee website. Sorry about bad pic my M8 cam blows. :)
[Nexus 6  General] jrockie:
Does anyone know if a T-Mobile sim card will work on a AT&T or Sprint version? Since T-Mobile thinks this is the "best experience" I would rather give my money to someone else...
[Nexus 6  General] hasbrobot:
Doh! So much for hope of being sold one "accidentally"

posted while using my note 3
[Nexus 6  General] djkinetic:
yes it will, but unless Sprint's Launch isnt delayed, then no one will have the phone physically available before the 19th for sale. ATT is a preorder shipping the 21st...so sprint is you only option unless they also delay, which is a strong possibility.
[Nexus 6  General] ggreenwood334:
Makes some sense. But they should carry a few for launch.
[Nexus 6  General] Prod1702:
here is tmonews talking about it

http://www.tmonews.com/2014/11/nexu...ntil-1119-thanks-to-failed-motorola-delivery/

They are saying that Moto failed to supply T-Mo with phones as well as ATT and Sprint
[Nexus 6  General] joshua.justice:
I'm hoping they'll sell me it if they have it in stock. They do make commission :p

I'm gonna play ignorant and see if they'll still sell me one in the morning. I hope they do.
[Nexus 6  General] Yue Fairchild:
Sure am glad I sold my G3 to pay for this. Guess I just won't have a phone for a week.
[Nexus 6  General] hasbrobot:
That really stinks. Sorry to hear that

posted while using my note 3
[Nexus 6  General] djkinetic:
This is why you have at least 2 phones, so when you sell one u still have another to use when you're waiting for the next.
[Nexus 6  General] neyenlives:
They probably won't allow the device to be sold through their system.... so even if they tried, they probably can't.
[Nexus 6  General] ggreenwood334:
http://www.tmonews.com/2014/11/nexu...ntil-1119-thanks-to-failed-motorola-delivery/

This is all Motorola's fault.
[Nexus 6  General] hasbrobot:
[emoji19]
[Nexus 6  General] sway40:
Or just don't sell your phone on the assumption you might get another, especially since nexus launches always go like this.

tappin from my htc m8
[Nexus 6  General] Illrigger:
Yep. That's why I have my old HTC One X that I unlocked when I left AT&T still. It's always a good idea to have a spare phone in case of toilet drops. :P
[Nexus 6  General] joshua.justice:
I'll let you know in the morning I'm gonna call and see what they say.
[Nexus 6  General] Jeimygirl:
Seems like signs after signs of why we shouldn't get this phone

Why do I still want it?!
[Nexus 6  General] hasbrobot:
Glutton for punishment [emoji1]

posted while using my note 3
[Nexus 6  General] rsf2:
This is my story exactly. Given that they also had just botched jump upgrades for the iphone 6, you'd think they would have worked it out for their next launch. Nope. I wasn't able to jump online until 5:39a PST. :(
[Nexus 6  General] d1rtfarm:
This makes me want to drown a kitten.
[Nexus 6  General] SoCmodder:
Would you mind mentioning me when you do? I'd like to see this. [MENTION=319136]malicious[/MENTION]mitch
[Nexus 6  General] zolttt:
Dear XDA and my place of employment,

I apologize in advance for refreshing this page 41090129313589235 times today to see if anyone get any sort of tracking information.

Thanks,

Me
[Nexus 6  General] gotsoot:
You could install Tapatalk and subscribe to the thread, I'm notified anytime there is a reply.
[Nexus 6  General] rsf2:
Today is the day that shipping notifications start going out again, I can feel it. :fingers-crossed:
[Nexus 6  General] zolttt:
Yeah I was considering that, but refreshing gives you that feeling that there could be some news. It's like scratching off a lottery ticket with each click
[Nexus 6  General] derekr44:
Yet the odds of winning are eerily similar...
[Nexus 6  General] josephmgaffney:
I'd include you in more of my tweets but I run out of room too often :( sorry about that
[Nexus 6  General] Iboschi:
This will be more like watching everybody else win the lottery. Only sap left with a losing ticket, will be me.
[Nexus 6  General] CarmelSack:
I called Web and Telesales support and will get the $48 credit for both of my phones one I receive them, but I have to call in.
[Nexus 6  General] beccy143:
Maybe there's someone who can see that data, but will they share? That would be too damning for them.

Today, the Executive office told me there’s no way for them to see past order information (unless the owning customer calls and asks). Someone would have to collect that data one by one after each “delivered” customer calls. Otherwise, there’s no way for them to view/verify whether previous orders have been shipped out of sequence. Sounds like BS.

She continued to claim that would never happen and implied the reports of it happening are false even though I told her people are posting order confirmation date/times and pictures of their phones in hand.

She outright said nobody who ordered after me has their phone, they are all on backorder. So I ask, how do you know since you can’t see order history? No answer. Also no answer for why people who ordered later than me are receiving emails and order status estimates while mine still says to check back.

We'll see what happens between now and the 22nd… ready to put this all behind me.

Ordered online 64GB on 11/19 at 7:21am pst - upgrade/eip
[Nexus 6  General] josephmgaffney:
If it makes you feel better... I left two messages this morning specifically asking about 11/18 orders. Also DM'ing Des again.

---------- Post added at 11:52 AM ---------- Previous post was at 11:50 AM ----------

I forwarded reference numbers to T-Mobile previously, and also sent it to the exec team yesterday. Along with a timeline, with inserted references in the timeline while I was still being told I'm "backordered with no additional information at this time".
[Nexus 6  General] Disconn3ct:
If you want my # (still backordered, only info ever was 6-8 weeks) let me know.
[Nexus 6  General] josephmgaffney:
You're in the spreadsheet right? Not the order number but your general order info
[Nexus 6  General] iDEAF:
Hey everybody. I've been a lurker for years, and I didn't bother to make an account until now.

Anyway, I got the email (the letter is attached in the pdf form) from the member of the exec team a week ago. I was quite busy with final exams and stuff so I didn't have time to make an account and post the response from the exec team. I was quite pissed when reading the letter! :mad:

Here's the letter:

gyazo.com /43134d234eca1defc9b042b526ab8ad8

I don't have at least 10 posts so I don't have the authority to post outside links. Just remove a space in the url that is given above.
[Nexus 6  General] Disconn3ct:
I was. Not sure if it is still there, sounds like someone trashed it. (I did some minor cleanup early on, just flagging the delivered orders that were later than 11/20.)

Just a thought for next time but a google form will feed a spreadsheet, and the sheet with the data could be read-only (or completely hidden) to prevent mischief.
[Nexus 6  General] josephmgaffney:
http://gyazo.com/43134d234eca1defc9b042b526ab8ad8

For easy clicky clicky

---------- Post added at 12:00 PM ---------- Previous post was at 11:59 AM ----------

Yeah I thought about that, though I hope we never see that form needed :) I didn't make it though

But just in case, sure send your order number my way, more is always welcome in my persistent game of questions and irksome tweets! (I'll keep your info to DM's and emails with them though)
[Nexus 6  General] casbar12:
I have compiled all data regarding this issue documented since 11/19. Customer Service discussions, tweets and DM's with [MENTION=259357]Tmobile[/MENTION]Help and [MENTION=4504155]askd[/MENTION]es, multiple versions of our order history spreadsheets, notes from this thread and Reddit, EVERYTHING. I have been kind and straight to the point in every conversation with those representing T-Mobile. These are the supposed facts:

1) People who ordered from 11/18 - possibly 11/20 should get

shipped by

12/22.

2) Order history will be updated in the new tool (even early order placers) at some point but who knows when.

3) T-Mobile has been very good about adding promotional credits to those that have placed orders in the first couple of days.

4) No matter who you are.. If you placed an order from 11/20 or later you have 6 - 8 weeks from your actual order date before your order will be shipped.
[Nexus 6  General] josephmgaffney:
This one has already been proven wrong, unfortunately. 12/1 orders are seeing 12/22 expected ship date notices. Tickles me in all kinds of unpleasant ways.
[Nexus 6  General] casbar12:
I realize this. And I also see that we used to have some order dates of 12/1 and later that have been removed from the spreadsheet. This is still what T-Mobile has been saying they are sticking to for the last two weeks. They also told me they have been actively sending out 64gb orders over the last week and a half but it obviously hasn't been to anybody on this thread. So where are these T-Mobile customers that are receiving 64gb phones. I haven't seen Motorola have any availability on the 64gb in the last two weeks. If Motorola doesn't have them then why would T-Mobile. All we know for sure is that T-mobile will tell us anything to ensure we either stay T-mobile customers or become a T-Mobile customer.
[Nexus 6  General] Iboschi:
It does make me feel better. You're determination is inspiring. I hope we get some movement this week. I considered calling myself, but see a few people here have been calling today, and T-Mobile is pulling back on promises with more "unknowns" and not responding to calls again. I'm worried they're pulling back in response to yet another broken promise.

I don't believe those deadlines will be met. I will be glad to eat my hat if they do meet them. Too many broken promises. I wish I had more time. I would love to sit in front of a T-Mobile store with a sign that reads "Watch out, T-Mobile lies like the big guys", and then we could have Joseph tweet it. Start a movement. tmobilelieslikethebigguys
[Nexus 6  General] josephmgaffney:
Its completely separate stock I'm sure, so I doubt that is an indicator. From familiarity with other manufacturing, its normally completely separated, even for the same product, based on their internal ordering system.

At the very least, Des admitted and agreed that this is unacceptable and a horrible order process for us. Now if I could just get some concrete times... ugh.
[Nexus 6  General] grrrizo:
Ordered 11/19 1212pst, orginally had a ship date of 11/27 when i woke up the next morning it was backordered. Still nothing,just tweeted ask des #uncarrier9 should be getting phones out to people...
[Nexus 6  General] josephmgaffney:
Me too...

I'll keep going until we all of a sudden see our Nexus 6's delivered or I get something concrete, in writing, with some fancy letterhead and maybe a picture with the Legere doll.
[Nexus 6  General] beccy143:
Hmm, that's interesting! Wish they would share that with all CSRs so they can stop claiming ignorance. Thanks for taking the charge on that.

Thanks to everyone else for their efforts. I bet T-Mobile will remember us for a while and will hopefully improve their system so this disaster doesn't happen again.
[Nexus 6  General] josephmgaffney:
Well.... its a collective inbox, so they are all going to see it whether they want to or not. Along with the timeline of events for the past 27 days (it was yesterday after all), and a whole bunch of order numbers placed long after us that have already shipped, with multiple sales channels, customers new and old, JUMP or straight upgrade, EIP or bought straight out.

So we'll see what that does.
[Nexus 6  General] Iboschi:
I keep having this sinking feeling that the reparations made by the Executive Office pushed my order timeline back. As if to say "that guy is placated for now, lets ship out orders to the people who haven't called us, so we don't need to comp them anything and lose more money". Could also just be a light case of corporate paranoia...
[Nexus 6  General] josephmgaffney:
Total corporate paranoia.

I'm *way* more annoying
[Nexus 6  General] casbar12:
My final question to the ES rep yesterday was if my calls and promotional credit were going to secretly get me pushed out of my place in shipping order. He swore it would not. Funny.
[Nexus 6  General] tommy96814:
both tmobile and att online doesn't seem to carry the white color thought. only motorola and playstore does it seems or maybe ebay.
[Nexus 6  General] earsjr:
64GB?
[Nexus 6  General] josephmgaffney:
Only Motorola and the Play Store carry Cloud White, whether 32 or 64GB.
[Nexus 6  General] Samsungpropaganda:
As far as we know right now the Cloud White model is a GPS/Moto exclusive.
[Nexus 6  General] GreeleyXda:
My phones been going off like crazy today, the playstore keeps getting 32gb nexus 6 in stock (then sells out, then more stock). Hopefully thats a good sign?
[Nexus 6  General] josephmgaffney:
Standard Wednesday at the Play Store.

The question is whether T-Mobile decided to go with Pin the Tail on the Order or the drunk ferret method for today's shipping mistakes.
[Nexus 6  General] derekr44:
My bet is on spin the bottle.
[Nexus 6  General] Disconn3ct:
My bet is DRINK the bottle..
[Nexus 6  General] josephmgaffney:
A 64GB Nexus 6, an empty bottle of gin... shipping labels, fresh with glue, positioned in a circle...

Yeah I could see that being their approach. Maybe they change it up daily - a new batch, a new way to play!
[Nexus 6  General] compuguy1088:
That's not true. I believe US Cellular sells both colors and both storage sizes.....
[Nexus 6  General] josephmgaffney:
I could just hear that in his voice, great flick.

And painfully true, I've been losing at these games for 4 weeks now!

---------- Post added at 01:51 PM ---------- Previous post was at 01:48 PM ----------

Huh. Looks like they did that last week.

Weird.
[Nexus 6  General] chief2842:
Seriously debating on cancelling my 64Gb and ordering the 32Gb.
[Nexus 6  General] Alix8821:
I did that on Saturday... Phone shipped within an hour. Delivered Monday...

Phone is AMAZING. Only wanted 64gb, because why not?! Haha

Can't help but worry that they'll ship 64gb anyways, even tho I Canceled on Monday. We'll see
[Nexus 6  General] Disconn3ct:
Last time I talked to them my local retail still had 32G in hand..

but.. I need that 64. According to my note3, I'm using 29G of the internal 32 and another 40G of the 64G SD card.

Some of that could certainly be cleaned up, but not all..
[Nexus 6  General] josephmgaffney:
An update for the folks out there...

At about the same time two responses came in, an email and a phone call.

The phone call was exec CSR again. They will not admit to later orders being shipped, though they did receive the copy of the spreadsheet and samples of orders placed after mine. There has been the promise again of receiving my phone by the 22nd and that I will be getting an email. So we will see what happens there.

I also heard back from Mike Sievert, CMO of T-Mobile. Understandably he did not reply yesterday with the UnCarrier announcement, and I am also quite certain this was a personal reply, which I really do appreciate. He has commented that he is very sorry this happened and this is not how he wants thing to run.

He cc'd and introduced me to another person at T-Mobile (and replied to my 'thank-you' reply) to work on things from another angle, more internal. We will see how that goes.

With any luck we will all be seeing our orders by Monday. I will give them the benefit of the doubt today with the effort expressed so far, and see how things look tomorrow.

Fingers crossed.... Updates as they come to me...

---------- Post added at 02:43 PM ---------- Previous post was at 02:35 PM ----------

I asked specifically about your order time, and was told that yes, you are included in the "by the 22nd" group, so you know.
[Nexus 6  General] Amac1222:
Pretty impressed that Sievert himself reached out to you. I've been tweeting John all day and not heard a thing. I guess I'll just hope that all 11/19 orders are included in this "by 12/22" date you're given. Thanks for all your efforts and keep going if you need to!
[Nexus 6  General] Disconn3ct:
And mine? :) Or am I still unlucky?
[Nexus 6  General] tommy96814:
u.s. cellular has the white and 64gb as well though but they dont offer service in my area.
[Nexus 6  General] jcallina:
Yes and second time I have been deleted.