yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] bigkevbosky:
Ok - so here's what's going on.

Anyone on the West Coast who ordered overnight shipping yesterday, shouldn't be getting theirs today. The label was created, but the actual package won't be given to UPS until today for delivery tomorrow.

HOWEVER, the good news is you can call Tmo and get the $25 overnight shipping charge credited back to your account. Before the words were even out of my mouth, the CSR I spoke to offered the credit and profusely apologized. I guess because these ship from Kentucky, the earliest you could order on the West Coast is 10 am PST, or 1 pm EST. UPS typically comes once per day to pick up their packages. So when Tmo created my label at 3pm PST, there's no way it was going to be here today.

In any event, I got my $25 back and I suggest you ALL do the same thing.

Also, after speaking to Tmo, I found out you CAN change phones but NOT use a jump upgrade. So I had an LG G3 on Jump, but it was actually cheaper for me to trade in my phone and get the credit Tmo was offering and then pay the difference to wipe out the EIP than it was to pay half the Jump. They were able to still get me the Nexus 6 without using a Jump upgrade, but keep me on the Jump program. The N6 is just replacing the G3, basically.

The CSR stated you always have the option of simply trading your phone in and paying off the difference rather than paying half the Jump to get a new phone.
[Nexus 6  General] jaggrey:
I'm hoping this is the case... I already called to have the first order cancelled, but they didn't know if it would be or not. Now I'm hoping it doesn't get cancelled since (I'm guessing) that phone has a greater chance of shipping vs. my JUMP order since the former was placed at 3:30am EST and the latter around noon.
[Nexus 6  General] Jeimygirl:
Did your scheduled delivery time with UPS show today? I ordered mine yesterday morning at 9am and I'm on the east coast and I still show "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated" on the UPS site, but I got a phone has been shipped text from T-Mobile earlier today. Delivered " Next Day Air Saver"
[Nexus 6  General] bigkevbosky:
If the UPS site is showing the "shipping label" created thing, you probably won't be getting it today. UPS is really good about scanning their packages as soon as they get them. You'd see it change to "at carrier facility" or whatever if UPS had it.

My guess is there are hundreds or thousands of UPS packages at a receiving dock somewhere in Kentucky waiting to be picked up today.

Don't be upset if you don't get it today - but definitely call Tmo and get that $25 credited to your bill.

Edit to answer your question - yes my delivery date was originally scheduled for today between 1pm and 5pm PST. UPS sent me an email this morning saying "we are unable to deliver at the time requested, we will update you when we have further information". That's because they don't actually have the package yet. The estimated ship date is only valid if Tmo actually gave UPS the package.
[Nexus 6  General] joshua.justice:
The worst part is they ship from Kentucky but the stores around here don't have any.
[Nexus 6  General] Jeimygirl:
T-mobile sent it overnight for free anyway when I mentioned that I was trying to find one in store to save on shipping. It still says delivery today between 945 and 145 as it has for the past 24 hours and it's now 11am. Their website about the shipping type says by 3pm if the usual time is 1030am as I sent it to a Commercial address. I would just like ot know which day so i don't think it's going to come today and it comes tomorrow.

T-mobile also updated their site to Shipped early this morning and UPS hasn't scanned anything still. I talked to someone at UPS and they said just to check with T-Mobile and make sure they shipped it.

---------- Post added at 11:16 AM ---------- Previous post was at 11:15 AM ----------

That is pretty bad... None in my city had any. 15+ stores
[Nexus 6  General] verusevo:
Ugh so angry right now. Was excited to get my damn shipping notification but now I have to start all over cuz I did the"wrong" upgrade and tmobile computer system is too retarded to tell the difference. So the csr had to have a supervisor override my account since the first phone expended my credit limit. I can't even order fora few hours until the system is site that went through.
[Nexus 6  General] lightsout:
I ordered at 1am Thursday morning. I'm also on the west coast and my tracking just shows a label has been created. It does show estimated delivery for today though. I've seen tracking info take forever to go live so who knows.

Thanks for the info about the credit though I will be asking for it if I don't get it today.
[Nexus 6  General] deadkenny64:
The good news is you can order a phone using the Jump and refuse whatever shipment comes later to get credit. Just make sure you get the questions about your current phone so you know you have the right process. I did the same in the wee hours of the morning. The kicker is my overnight order is delayed and I might end up getting both orders at the same time.
[Nexus 6  General] Jeimygirl:
I was reading that sometimes it's delayed in updating if they are real busy.

Does t-mobile show shipped? Mine shows shipped this morning, I'm worried they picked it up this morning at 8am not yesterday even though I ordered at 9am. You would think a distributing site would have a pick up time late int he day to fulfill the orders of that day.
[Nexus 6  General] BigRick10:
If anyone is in Orange County California we still have a few left.
[Nexus 6  General] lightsout:
I was able to find the shipping label yesterday evening by searching my phone number and zip. But T-Mobile just notified me finally about ten minutes ago. So who knows what's going on.
[Nexus 6  General] Jeimygirl:
I'm about to chat with both UPS and Tmobile reps. I'll update.

My window ends in a couple of hours and no "oops sorry" from UPS about not meeting it. But we usually get UPS deliveries via ground before noon here too.
[Nexus 6  General] lightsout:
Yes please keep us posted
[Nexus 6  General] Master Ramy:
Ordered on 1:38am, 19th, west coast(southern Cali), new activation, called them a ton yesterday, they said when tracking number shows up, it will usually come same day, and that in many cases the tracking info doesn't update until the package is actually received at the shipping address, due to being overnight. Not sure how reliable this is, but if so, shouldn't be too bad of a wait now. Got shipping email at 5am today, but tracking number shows no match. Hopefully I get it today anyway
[Nexus 6  General] Jeimygirl:
Well, no help.

T-Mobile:

RichardH: Did you order two Google Nexus 6 32GB?

You: yes I did

RichardH: Great! It was shipped yesterday, Nov 19 and its already in transit.

RichardH: The exact delivery date will be uploaded on the UPS website within the day.

You: Do you show that it was actually picked up by UPS yesterday? Their system only shows that the label has been created.

RichardH: I am seeing the same information. They are still in the process of uploading the information and I assure you that these information will be available before the end of the day.

UPS:

Initial Question: I would like to know if my ETA of 945-145pm today is sitll valid as I don't even show anyone has picked up the package. The Shipper says it was shipped. Could you system be delayed today?

Bradley C.: Hi, this is Bradley C.. I'll be happy to assist you.

Jeimy: Thank you

Bradley C.: Just a moment while I look into that for you.

Bradley C.: I have checked into the status of your shipment. Our records confirm billing information was received for this shipment on 11/19/14. This information confirms that the shipper has created a shipping label. However, we do not show that the shipment has been shipped from the shipper or received into our physical possession at this time.

Sometimes the package is not physically given to UPS on the day the shipper prints out the label. To verify that your shipment was physically shipped as scheduled, you will need to contact the sender of the package and have them investigate this further within their organization.

Jeimy: wouldn't your ETA show that it's not being delivered today then?

Bradley C.: It would be tomorrow.

---------- Post added at 11:58 AM ---------- Previous post was at 11:57 AM ----------

I would expect that, UPS told me "highly unlikely that our updates are delayed" though.

My tracking number was active all day yesterday. Guess I'll find out if it's not here by 3pm today.
[Nexus 6  General] bigkevbosky:
There's going to be a lot of dissapointed people here when their overnight package doesn't show up today.

I'm no UPS expert but I've used them enough to know that typically their system updates frequently. Never had a package shipped to me that didn't get scanned multiple times - especially an overnight which has contents valued over $500
[Nexus 6  General] NICEGYPT:
Does everyone here ordered online or called and spoke to a rep?
[Nexus 6  General] Jeimygirl:
Same here, but never overnight. It all depends on when UPS picked up the packages and if T-Mobile had those in time by then. You would think if I ordered before 9am it would have gone out/picked up the same day for the overnight.
[Nexus 6  General] jtwlbz:
I wish they carry white ones
[Nexus 6  General] bigkevbosky:
NICEGYPT, I ordered in store
[Nexus 6  General] Master Ramy:
Called both UPS and T-Mobile, pretty much same experience as what yours said, except they didn't even have billing info for me at UPS, but the number was only generated at 5am today for me, so UPS said tomorrow and Tmo said at latest tomorrow but might be today because they may not have updated. Tmo said he's seen it happen that way a few times but of course can't promise it will be today, but tomorrow at latest...
[Nexus 6  General] Jeimygirl:
I'd be fine for tomorrow if I just knew for sure. I hate the What If's, had enough of them with the Nexus! Ready to move past the "order" stage and actually have it in hand.
[Nexus 6  General] gooface:
I just called and got my overnight shipping ($25) refunded back to me, I just asked for it and they gave it to me. I too am stuck at the shipping label status with my 64GB.
[Nexus 6  General] slosrtnick:
Ordered a 64gb yesterday at 8am CST and got a notification that it is on backorder. Called t mobile and the rep said that estimated shipping date is 12/4. Not cool....

Nick
[Nexus 6  General] 20degrees:
They told me 3 weeks last night.

G3
[Nexus 6  General] Prod1702:
A Customer Care rep has no way of knowing what day they will get more in. If you are in the 1st batch to get really backordered, I am sure it will ship out before 2 weeks. I ordered at about the same time you did 545a est which is 745a cst. I got the backorder email this morning. I am sure T-Mo will get a shippment next week and ours will get shipped with that. You never know they may get more today and still ship it today. We have no clue how many 64gb ones t-mobile got and when they got them. If they got them late last week, I am sure they have another order comming soon.
[Nexus 6  General] slosrtnick:
If you ordered at 5:45am EST, then that time here in Missouri is 3:45am. So you may be in a different batch, but I get what you're saying. I really do hope it ships sooner than the 4th. But I'm not holding my breath either.

Nick
[Nexus 6  General] Bataga:
Weeeeee! I guess knowing you're not getting it is better than something telling you that you are but you're not.
[Nexus 6  General] imtjnotu:
They said it was back ordered. What did you expect ?
[Nexus 6  General] Bataga:
I guess the good news is it won't be damaged during the Slayer show this Saturday or GWAR on 12/06.
[Nexus 6  General] NICEGYPT:
I just called and they don't have any of the 64 I told the guy no thanks I don't need 32 he said but you always can get sd card up to 128 hahahaha what a joke. I called back and the girl on the phone said nexus not released yet :D
[Nexus 6  General] BlueGoldAce:
I got mine today, and I didn't jump. I paid full price.

Honestly, they seem to be doing a lot better than moto and gps. I bet everyone who ordered yesterday will get their phones in a reasonable time.

Sometimes, it seems like Motorola has 3 guys working to make these phones, but they only work on the weekend, every other week.
[Nexus 6  General] Jeimygirl:
Well, looks like I wont be getting mine. Ordered at 9am EST 11/19, with an original ETA of 11/20 by 1:45pm which has now passed, then UPS said they can't meet that and UPS is still stuck on Label created. So I'm guessing it was picked up this morning and I will see it scanned sometime this evening when it makes it back and get it sometime tomorrow.

I would have just preferred an ETA of tomorrow to not be thinking about this all day today.
[Nexus 6  General] JimmyHACK:
Happy you got yours, honestly, but the annoying part is TMobile bosses kept insisting "first come first serve," which I ordered before you. I used you as my example for my next day shipping credit :) But ya, it's just an disorganized mess, the reps no absolutely zero. I don't know if they are trying outright lie or actually think they have correct information and are trying to help. They should really let someone like Amazon just handle their orders.
[Nexus 6  General] BlueGoldAce:
Yeah....it doesn't make a lot of sense.

Tmobile called me like an hour ago to apologize for not getting me my order today....and I was like thanks, but I got it actually....

Still got overnight shipping

credit haha
[Nexus 6  General] bigkevbosky:
If anyone gets theirs delivered while UPS still shows "a shipping label has been created", please let us know. So frustrating that there are no answers from either UPS or Tmo as to where our stuff is.
[Nexus 6  General] miike1106:
I was actually going to upgrade at midnight, i was on the order page and everything, all i had to to do was input my card info, but i forgot my wallet at work, so I wasn't able to order it till much later that day. I finally was going to order it and, to my dismay, the 64gb was no longer available! I called in, they're allowing new customers to place orders for the 64gb, but for existing customers who want to upgrade, we either have to wait or get the 32gb. Anyone else get this?
[Nexus 6  General] verusevo:
just left the tmobile store after the whole wrongupgrade fiascowas able to order a 64 unfortunately it's once again backordered so who knows when I'll get it.
[Nexus 6  General] miike1106:
Hmm, they didnt allow me to over the phone, i guess i can try in store. What kind of fiasco did you have to go through? Lol
[Nexus 6  General] deadkenny64:
Especially since I got a text from TMO this morning at 9:05 saying shipped and was thinking that I would get it today. You can pretty much guarantee that UPS doesn't have it in their possession yet.
[Nexus 6  General] Jeimygirl:
I did too and ordered it 32 hours ago. My guess is that they didn't get my order into the "pickup basket" at the distribution center in time for when UPS came by yesterday so it will be picked up today instead.
[Nexus 6  General] Xileforce:
My order status just changed to backordered...even though it was in stock when I ordered it and the rep told me I would receive it next Friday...sigh... This was for the 32 BTW.
[Nexus 6  General] dkotoric:
are you guys receiving 32gb or 64gb models?
[Nexus 6  General] jjhiza:
Guys, just for reference, I'm not sure any of the stores are actually carrying the 64GB version. I get the impression that it's by order only. The reason I say that it's this:

I love in the metro NYC area, and one of the biggest stores in the country (at 34th and 6th in Manhattan) didn't even have it in stock on the 19th, and they were sold out of the 32GB version within an hour of the store opening. Now I have to assume that with the extra week T-Mobile took to prepare for the launch, that a store of that size, in that location, would have a fairly large inventory. The fact that they were sold out by 10am tells me the opposite though... It tells me that Motorola is having serious trouble, keeping up with demand, and therefore aren't shipping an appropriate number of devices.

Of course, T-Mobile could do right by us, and simply tell us the truth, but I believe that only higher ranking people in the company actually know what's going on. The in-store reps are being kept in the dark, and most stores don't even have demo devices yet. I've also spoken to customer service reps at least 8 times since the 12th, and none of them have any real answers either. The best answer I got was today, and it was in regards to Jump Priority Shipping. The CS rep informed me that all people who use their Jump upgrade, have their orders processed and shipped faster. He was definitive in his answer on that front, which gave me some confidence that I was dealing with someone who actually cared enough to go the extra mile. He even took down my number, and offered to call me personally, the second he hears any information regarding inventory count, device shipping, or availability.

My point is, yes, this launch is a complete mess right now, but I'm not sure T-Mobile can control anything about it, except the flow of information, which they should be doing better.

It sounds like most people here have ordered, and are in the same "backorder" boat as I am. Let's hope T-Mobile either gives us some real answers soon, or presses Motorola to increase device production, but let's not place all of the blame on them. They can only sell what they have, and at the moment, it seems like they have next to nothing.
[Nexus 6  General] Jeimygirl:
This conversation was a bit more truthful? But it makes no sense. Mind you it's not about me getting the phone today or tomorrow, I'm fine with whichever. It would have just been nice to have had tomorrow's date vs today when choosing overnight shipping and ordering first thing in the morning.

I ordered my phone at 9am EST, I already have a tracking number from UPS in the "label created" state. which it has been since yesterday afternoon, I paid for overnight shipping (which T-Mo credited) and originally got a MyUPS alert for delivery today between 945am and 145pm. It's now 3:40pm and it's still in a "label created" state. Two T-mo reps told me it shipped out yesterday I will get it today. Now I get this:

Rep: Thanks for waiting. In reference to order ID: #######, your phone is set to be transferred to UPS by our facilities. A shipping label is already created under UPS tracking number 1Z3V891R1384180659.

Set to transfer to UPS??? What's the point of overnight if it wont even be given to UPS until the next day?

Rep: I'm sorry to hear that you received a later ship date. Trust me, we want to get it to you as soon as we can, however, our inventory changes daily and it may have affected the shipment of your order. Rest assured though that we are working towards fulfilling your order as soon as possible.

Inventory changes daily, umm yesterday was the release day and some that ordered after me already got theirs? I also asked why did I get an e-mail that it was shipped from T-Mobile but she is telling me it has even been given to UPS and she said I see that too, contact UPS for more details. UPS tells me that T-Mobile hadn't given them the package. I wasn't rude and I thanked her fir her time, not her fault, just more aggravated at the situation.

Either way, I would have just preferred to have been told that it may come Friday from the start not keeping an eye out on it all day. Just like Release day and Wednesday on GPS and Motorola. Wait and wait for a chance :rolleyes:

I'll be so happy once the phone is in my hand tomorrow. Not even because it's a new phone right now, but because I'm over the waiting part. Please let next year's Nexus order process better and no bigger than 6 inches! (Ha! yea right)
[Nexus 6  General] bigkevbosky:
You're 100% right about limited inventory. I live in Vegas which has around 2 million people in the greater area, so not a small city by any means, and not one single store in the city got a single Nexus 6. In fact, a few of the bigger ones that were supposed to get demo units didn't even get those. I know this because I went to the only Tmo in the city that opens at 9 am (others open at 10) and the manager of the store was nice enough to call around to other stores for me since it was early and nobody was there but me.

She even checked her "incoming shipments" on her point of sale terminal and said she didn't see any stores scheduled to get any stock until sometime next week.

How could Moto and TMo botch this so bad? Next weekend is one of the biggest shopping weekends of the year. They've screwed themselves out of millions by screwing this up so bad.

---------- Post added at 01:53 PM ---------- Previous post was at 01:49 PM ----------

My guess is this - Tmo has shipments of the N6 coming into their main facility probably every day this week. So they may have dozens of boxes of labels printed up and ready to go, and the minute they unbox their shipment, they slap the premade labels on them and send them to UPS.

We seriously could have labels created and aren't even stuck on a package yet.
[Nexus 6  General] Jeimygirl:
Haha 2 million in Vegas, that's a crazy number. I think it's more like 600k. My city has 850k and 15 stores and not a single one had inventory too. But Miami with half the population had phones in almost every store. I know it all goes back to Motorola but I think there was an issue with the phone and they didn't have time to fix it in order to have enough phones made in time for the launch.

---------- Post added at 04:00 PM ---------- Previous post was at 03:58 PM ----------

I could see that, and I'm cool with that. But I don't like how someone who ordered at 2pm 11/19 got theirs today and not someone that ordered at 9am 11/19.
[Nexus 6  General] bigkevbosky:
You're right, in the actual city is like 600,000, but Clark County has over 2 million, and the cities are all clumped together like Henderson and North Las Vegas. Even the cities on the outskirts like Laughlin and Boulder City aren't very far away.

My point is more like, 2 million people are within 20 minutes driving distance to a Tmo retail store - we have a ton of them here - and none of them got inventory.
[Nexus 6  General] Illrigger:
When the free routers came out a couple months back, I got three bogus shipping reports from T-Mo before they actually shipped it two weeks later. It's entirely possible that your order is backordered and they just printed the label before they ran out of stock. I would call 611 and have them check on the status before you get disappointed.
[Nexus 6  General] Lucke:
or someone who ordered at midnight, like me, hasn't even gotten anything more than an order confirmation...
[Nexus 6  General] irock1985:
I ordered by phone at 6am est with overnight shipping. I was the agents first call of the day. I'm in Southern California and my phone is out for delivery right now.
[Nexus 6  General] jjhiza:
This is an excellent point, but one that effects us (the consumer) differently. It doesn't matter to me or you if T-Mobile makes money next weekend or not... What effects us is 1) whether they divert OUR orders, in order to put more units on the shelves...essentially giving our devices to walk-ins, and 2) many people travel for the Thanksgiving weekend, myself included. What happens to my device (or anyone else's) if I'm not home for a few days, and therefore cannot sign for it? Does it go back to T-Mobile, and my order, thrown back in the backorder queue? Those are MY concerns regarding next weekend, and the potential problems it could cause.
[Nexus 6  General] bobtrek:
Just got the text saying that it has shipped with a tracking number, but the number isnt even in the system yet. Also got an email, saying that i will get notification once they receive the device from the manufacturer and it is shipped. Im going overseas for a week for work on sunday, so I'm really hoping it gets delivered tomorrow. The way this launch is going, It probably wont arrive until late next week.