yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] ChronoShot:
Welp, it's over. Just got off the phone with T-Mobile and canceled my order. I'm sick of waiting and hoping for nothing. Maybe when it hits general availability on the Play Store I'll get it (honestly, I wanted the white one anyway).

I created this account specifically to b**** about this crap, so in a weird, twisted way....I'll miss you guys. I salute those with enough patience to deal with the bull**** that T-Mobile provides you. Good luck to all.
[Nexus 6  General] Jantley:
Just got charged earlier today, finally. Hoping to get a shipping notification early tomorrow. Hope I get it by Monday at the latest. 32gb MB model. Ordered 11/29 in store. Anyone in the same boat?
[Nexus 6  General] s10shane:
same here
[Nexus 6  General] ajsmsg78:
Same here.
[Nexus 6  General] Orange_furball:
Well, I b***** to T-Mobile about Jump and they out me back on Jump 1 so I can upgrade to the N6. Gonna check my store before ordering online. Hoping I'll be lucky for once.
[Nexus 6  General] sightx:
Sure whats your twitter?

Edit: Er crap received...lol nvm still on backorder since the 19th at 2-3 am est, 64 g no updates since the backorder status on the 25th.
[Nexus 6  General] AnotherAndroidKid:
My order time (not jump, but online upgrade) was about 25 minutes after 8 pst. Still nothing. So although great in theory, not sure it is accurate.
[Nexus 6  General] AnotherAndroidKid:
Update. About 90 minutes after i posted this i received a shipping notice. Just now. Going the Wednesday thing only is breaking and others are getting this as well.

Further update, when I first got the tracking number it was already at my local ups center.
[Nexus 6  General] Prod1702:
I am sure it is some what correct. I ordered before you and I see that you still got shipping info. I have yet to get anything still.

I wanted to add that T-Mobile added a new order look up tool for the nexus and Iphone 6. This tool is for all T-Mobile reps to look up order info for those devices. This tool does give estimated time of shipping. The tool just came out on the 3rd. It will take up to 48 hours for you info to be added to the tool. So I would say give Care a call on Friday and they may be able to give you more info. Like I said, this tool just came out yesterday. My order was at 545am pst on the 19th and my info is not yet added to the tool. So I am sure they are still adding to it.
[Nexus 6  General] phekno:
My guess is that this new order look-up tool just simplifies things for the reps by randomly picking an estimated shipping time for them, thus eliminating the need for them to actually think.
[Nexus 6  General] sithdroid2187:
I was actually planning on calling them today. The person who was to personally follow up with me yesterday never did. I tried calling yesterday and was sent to a specialty department. I told them I didn't have my order on hand (they should be able to look it up anyway) and I grew frustrated and hung up on them when they asked me for it a second time. I just want my damn phone before anyone who ordered after me gets theirs, is that too much to ask?
[Nexus 6  General] Prod1702:
yes it is to much to ask. :) Well to T-mobile it is.
[Nexus 6  General] Amac1222:
Who do you think you are asking for that sort of specialty treatment. What a royal d***. (I'm hoping you read that as sarcasm, cause it is)
[Nexus 6  General] SoCmodder:
My girlfriend (on my plan) broke her screen and we used the replacement service. Long story short, insurance company said I never sent the device back because they gave me the wrong shipping label. They even confirmed it was at another T-mobile warehouse, but still wanted to charge me. T-mobile took care of it, but they literally never called me back when they said they would. This happened about 4 or 5 times. They really need to get their **** together across the board.
[Nexus 6  General] sithdroid2187:
No worries, I read it sarcastically.
[Nexus 6  General] Prod1702:
this is the kind of thing that needs to be posted on twitter and maybe even the BBB.
[Nexus 6  General] casbar12:
So have we determined that everyone that placed order at website launch time to 8am PST the next morning DID NOT get a ship date? Did some of you actually receive shipment for orders placed in that time range?:confused:
[Nexus 6  General] SoCmodder:
Nothing here. Ordered at around 5:30 PST thanks to their broken website...
[Nexus 6  General] Amac1222:
Correct. I ordered [MENTION=5275446]445[/MENTION]a PST and I've not received anything yet.
[Nexus 6  General] josephmgaffney:
My order was about 3am, nothing but irritation and empty cases here.
[Nexus 6  General] slosrtnick:
So I knew it was too good to be true. Ordered a 64gb on 11/19 at 8:30am CST and it updated to backordered on 11/20, so I called customer care and the rep told me a ship date of 12/4. But he said since I had to wait so long, once they charge me for the tax and shipping fees,I was told to call back and they will waive both the shipping and all of the taxes. I was pretty happy with getting $75 back, so I went with it. I called back today after receiving no shipping notification. It now doesn't give a ship out date and still shows backordered, so I asked if the guy notated the account to get the shipping fees and taxes back and the rep said he only put the shipping charges being waived. ($6.99) I am outraged!!! I even escalated to a supervisor and he wouldn't do anything for me. I even told him I would've made a new order on Monday when it was $50 off if I knew I wasn't going to get the taxes back...so effing p&$%#!

Nick
[Nexus 6  General] Prod1702:
there were a few ppl that did get their phones but they placed their orders from 9pm to 1159am pst on the 18th. I am pretty sure that anyone that ordered after 12am to 8am pst on the 19th have no got it yet. Maybe a few have but most have not. I also know there is a few ppl that ordered from 9pm to 1159am pst on the 18th that have not gotten it yet as well.

I think we need to start a list (maybe in the main op) of times of people that have not gotten it yet. As these people get them the list can get update.
[Nexus 6  General] casbar12:
I was at order complete around 6:30am PST. Later than a bunch of you but before 8am. Looking for anybody that received shipment or shipment notice that was in the website launch to 8am time frame. Anyone??
[Nexus 6  General] lordhamster:
great idea
[Nexus 6  General] casbar12:
After Des told me I could be waiting up to a month or more I told him I would leave him be but if we had a case for some screw up in our time frame then we may have one more chance at .... something.
[Nexus 6  General] Skripka:
The larger the company the less they care about the BBB
[Nexus 6  General] typeon3g:
I'm with you I don't think that anyone that ordered before 8am got shipping. I know I didn't and was 00:10:24am PST. lol I also have the 11/25 2:00:04AM Backorder date on my order right now.
[Nexus 6  General] Alix8821:
Not me! (330am EST on 11 /19)
[Nexus 6  General] Prod1702:
but if it becomes that bad with more people then it is a problem, and I am sure the media would like to hear about it.

Also look at what T-Mobile has on their twitter page now.

https://twitter.com/TMobile/status/540551656132579328

Go buy a nexus 6. the ad links right to the nexus 6 page to buy one and oh look you can hit BUY NOW for a 64gb when they are not even in stock. Time to start spaming about that. :)
[Nexus 6  General] trent41:
I agree. I'm in the same boat. Ordered as an online upgrade on 11/19 @ 12:21 AM. My order status shows BackOrder 11/25/2014 at 02:00:37 AM. Still nothing.....
[Nexus 6  General] Skripka:
Multi billion dollar companies like Vivint have carried D- BBB ratings for years...and you probably never heard about that. Vivint recently paid BBB a crap load of $$ to change their rating.

The BBB are just as bad as the awful companies they claim to police. They simply want a cut of the action.
[Nexus 6  General] AnotherAndroidKid:
Just a follow up on mine.

This morning when i posted still nothing my order still had backorder status on mytmo. Even though the tracking number i got on way to work says it was processed at 5am on 3rd. So tmo order history really had bad info even 26 hours after it was processed
[Nexus 6  General] casbar12:
There is obviously a manufacturing problem going on with this device. Either Google waited to see what the actual demand would be or Motorola just plain isn't able to crank these out in a timely manner. So my big problem is Nexus 6 goes on sale to more and more markets outside the US over the next couple of weeks. That means our 64gb phones will be going to those markets even before we receive ours. Our chances for getting our phone anytime sooner than 2 to 6 weeks is getting smaller and smaller. We need to make a case and if our time frame was missed in some way then we may have a case for prioritization as T-mobile customers.
[Nexus 6  General] phekno:
My guess is that a lot of us already have a case for prioritization, considering we've been passed up several times already.
[Nexus 6  General] josephmgaffney:
That aside, t-mo is shipping orders placed much later than mine (which is later than others)

That's what really pisses me off.
[Nexus 6  General] paztine:
same date..

i order mine same day as you are 11/19 0400pst got email 11/20 delivered 11/25. i ordered the 32gb.. i just upgrade didnt jump like some other people..hope you get yours soon..this phone is a beast..i have a big hand so no problem with me ..
[Nexus 6  General] casbar12:
Without any type of proof we have nothing. Des and TmobileHelp have both alluded to the fact that there was no error on their side. I think there may have been. So if there is any way possible.. let's prove it and get our phones.

---------- Post added at 10:13 AM ---------- Previous post was at 10:11 AM ----------

32gb doesn't count. If some of you 32's think you have fallen into this too then post it but I think 64's are the ones with the real problem.
[Nexus 6  General] lordhamster:
If I don't have at least a CC charge by Wednesday of next week, I will just give up on the 64GB and go for a 32GB.

Honestly, I barely even use any of the 16gb in my current S5... but figured, hell for $50 more, I'll go for the 64GB model and not have to worry about taking too many photos of the kids.

I think therein lies some of the supply-side problem. They priced the 64GB too cheap! They should have made the price differential over $100... now I think Moto may have way more 64GB orders than they had accounted for. Meanwhile, T-Mo needs to learn to make the delivery process more transparent. United airlines always had people complaining about the upgrade process until they started posting the upgrade standby list at the gates... now everyone knows where they stand and can react accordingly.
[Nexus 6  General] phekno:
This is bull****. They should prove to me that there is no error on their side.

I agree, we need to keep track of this stuff...

This is a link to a Google Docs spreadsheet that I just created. Please fill out the information if you want, so we can collect this data to see what's going on here. Or don't fill it out...
[Nexus 6  General] Prod1702:
I was thinking the same for the 64gb. On my M8 I have 18gb for free space of the 32gb. So i could live with 32gb but it is the point I want more space for 4k videos.
[Nexus 6  General] SoCmodder:
I'm seriously about to have a meltdown right now...

Oh its on backorder you say? How would I have ever known that?

FOR **** SAKE

[IMG="bull****"]http://dl-1.va.us.xda-developers.com/3/0/4/7/9/6/5/Screen_Shot_2014-12-04_at_1.26.17_PM.png?key=q6H5dw47n4I06qZySPr4Fg&ts=1417718100[/IMG]
[Nexus 6  General] Prod1702:
Just added my info. Did not add my order for safety reasons but my other stuff is there.
[Nexus 6  General] Skripka:
No they didn't they've artificially capped sales of each type of Nexus 6 to exactly what they wanted. Hell most people still haven't been able to order yet.

The price has nothing to do with the problem.
[Nexus 6  General] josephmgaffney:
I am so freaking cranky today.

I'm not going to stop. I may even wake up ever hour tonight to keep messaging them. Twitter, G+, Facebook, I'd go on Friendster if they have a presence there.
[Nexus 6  General] dems86:
11/19 4:20AM PST

Still Backordered. Still nothing.

I have at least had my account credited $25 for overnight shipping and $48 for the Cyber Monday deal.

I've said it before, the wait had never been the problem, it's when people order almost an entire day after many of us abs they got their devices LAST WEEK. Seriously, what in the fuuuuu.

I've waited so long already I think I've personally passed the point of no return. I want the 64GB, so I'm stuck. Pretty sure if I had gone in to the store to place my order it would be here by now, as I've seen in store JUMP orders days after online orders ship out alarmingly quick considering how long we have waited. Obviously, and totally idiotic if you ask me, they have separate supply designated for in store orders.

This whole process made worse by the tight lipped T-Mobile customer service agents, because of the even more tight lipped higher ups. Clearly there had to be an issue somewhere, I just hope whatever is wrong gets fixed and I get my phone BEFORE CHRISTMAS!!!
[Nexus 6  General] phekno:
Thanks, I'm really only looking for completed order numbers (i.e. ones that have shipped). Preferably ones that were ordered after about 8AM PST on 11/19, as proof that T-Mobile has screwed up.
[Nexus 6  General] toolcool:
whats your order info?

I was billed 69.00 by paypal. I did not buy this product nor did I give paypal permission to charge my checking account.. I immediately contacted paypal & explained the error. I told them to remove the charge plus issue a refund. They said to wait 3 weeks for a decision. It's unfair I deserve the credit today not later after the New Year. I simply want the credit for the 69.00 plus overdraft fees on my checking account today.:cowboy:
[Nexus 6  General] Orange_furball:
So I just ordered a 32GB, did I make a mistake? I haven't been following sales of this Nexus as closely as other years and this thread is too massive to read. Anyone wanna give me the Tl;Dr?
[Nexus 6  General] Amac1222:
Tl;dr:

I ordered a 64gb on 11/19 between 12am and 8am and I don't have my phone yet. I ordered a 32gb any day and it shipped same day. I ordered a 64gb after 8am on 11/19 and I'm getting my phone soon.
[Nexus 6  General] Orange_furball:
Damn, wtf T-Mobile.

Early adopters always get the shaft! 64GB seems way too rare, for god sakes its only a few different chips!
[Nexus 6  General] lordhamster:
I added my info. Can you also add columns for:

Credit card Charge date/time

Shipping info received date/time
[Nexus 6  General] phekno:
Done.

If anyone knows of someone who ordered after about 8AM PST on 11/19, please have them share their info.

EDIT: Posted the spreadsheet on Twitter and Reddit.
[Nexus 6  General] dems86:
Just added my info to the spreadsheet.
[Nexus 6  General] lordhamster:
Fantastic. Also, everyone on this thread should start linking the spreadsheet on EVERY post as well as on Twitter to [MENTION=4504155]askd[/MENTION]es

https://docs.google.com/spreadsheets/d/14rKRMAntHkEjXj5Lo1ndtLmQ-IUcznlk3vG7Cb6WFf8/edit?usp=sharing
[Nexus 6  General] sithdroid2187:
I just got off the phone with a CSR. The research team that was supposed to look into my order found no issues (no surprise there). I was assured that my device would be delivered on Dec. 8th. We shall see. If it does not come, I will be calling and speaking to a supervisor and tell them that Leonard, who had a foreign accent, assured me I would have it and I don't. I am ready to drive to a distribution center, grab a phone and say thank you as I walk out with it.
[Nexus 6  General] Amac1222:
I've been told that they ship Friday and Tuesday so it may be possible that you'll get in on Monday 12/8. Hopefully that means all of us will get them then.
[Nexus 6  General] vicvon:
Anyone who has gotten a 64gb shipped from tmobile. Where did it ship from.

Thank You
[Nexus 6  General] sithdroid2187:
Let's hope.
[Nexus 6  General] Amac1222:
All shipments come from Louisville.
[Nexus 6  General] Prod1702:
be careful with posting it on Twitter you may get **** tards who just want to mess the sheet up and edit things. The sheet is open to anyone to edit.
[Nexus 6  General] Orange_furball:
Just ordered in store, a buddy of mine ordered from play 3 weeks ago. Let's see who's ships first.
[Nexus 6  General] phekno:
Yeah, unfortunately I don't really want to close it to editing, lest I have to constantly add people to enter their info...

EDIT: If someone wants to periodically take a backup of this, it might not be a bad idea. That way, if an asshole does decide to screw with it, we at least have a backup and can re-create it if necessary.
[Nexus 6  General] Jfree3000:
If you ordered a 64, you lose.
[Nexus 6  General] Orange_furball:
I wanted 32 but the dude at the store put 64 down for no reason. Heading back to get the 32 now, sick of fighting with T-Mobile over this
[Nexus 6  General] Amac1222:
I'll periodically move a copy into my Drive account for backup purposes
[Nexus 6  General] lordhamster:
YEah, twitter is probably a bad idea. That said, I thing Google Docs auto-magically does versioning. So worst case, we could roll back.
[Nexus 6  General] phekno:
Awesome.

I figured this was the case...
[Nexus 6  General] miike1106:
I just ordered 64gb last week on wednesday through EIP..., after reading all this, now im scared. lol
[Nexus 6  General] SoCmodder:
You'll probably get it before any of us...lol
[Nexus 6  General] Orange_furball:
Just ordered it and it shipped!

Just kidding of course. Got all excited cause I got an email from Tmo, turned out to be just my eip agreement.
[Nexus 6  General] phekno:
FYI, here's the Reddit post where I posted...

http://www.reddit.com/r/nexus6/comments/2o975n/thanks_for_lying_tmobile/
[Nexus 6  General] Daiskei:
I like how the only one in the doc that has shipped was for a New Customer... My brother got his 64gb back on Monday of last week, he was a new customer too. Such crap.
[Nexus 6  General] Alix8821:
If they ship Fridays, we should get charged late tonight/early tomorrow, right? IF it ships, if course.....

Such a mess. So mad
[Nexus 6  General] Daiskei:
I got a charge this morning, if that means anything.
[Nexus 6  General] Amac1222:
You would think so. When I was on the phone w/ customer care a couple days ago I asked the CSR and she said with prior experience (Ha! crock of bull****) they get shipments on Fridays. As we've seen in here though, it looks like T-Mobile's N6 orders come in on Tuesday's. I don't remember back to last Friday if anyone got shipment notifications on Friday or not but I believe there may have been people that received their N6's on Monday.
[Nexus 6  General] Alix8821:
Good for you then...... FML. I didnt sleep the night of release for NOTHING. **** you T-Mobile....

Was SO happy when I ditched VZW in Sept. Now look at me... Watch VZW have 64GB IN Store, from day 1... Haha
[Nexus 6  General] phekno:
http://www.tmonews.com/2014/12/systems-issue-causes-64gb-nexus-6-orders-to-be-fulfilled-out-of-sequence/

I said the same thing in comments, but if they had come out with this information weeks ago, this wouldn't even really bug me all that much.
[Nexus 6  General] Jsunn:
This is terrible news!
[Nexus 6  General] casbar12:
That Google Docs list is really coming around. Nice work.
[Nexus 6  General] nugga:
so annoying.

called them to see what they are going to do about it...they told me there is definitely no glitch and that they are just waiting on more supply. asked her to note my account that she said theres definitely no glitch. maybe that will help when I complain down the road.
[Nexus 6  General] phekno:
Thanks. T-Mobile should be paying me for doing their job for them.

EDIT: Oh, and thanks to whoever is making this spreadsheet better. I'm not awesome at spreadsheets...
[Nexus 6  General] casbar12:
Like I just told [MENTION=4504155]askd[/MENTION]es, "You gotta love the internet"
[Nexus 6  General] 20degrees:
Just added my info. Hopefully it worked as I've never used docs before.

Looks like I'm 1 of only 2 so far that's received their 64gb.

N6
[Nexus 6  General] bigmike2424:
It seems like the delay is for the 64 gb version from reading the thread? I can add my info if needed but I ordered the 32 gb as a new customer on Nov 28th and it shipped today.
[Nexus 6  General] ericsignals:
Added mine as well.

Still ....
[Nexus 6  General] dems86:
Now I can't verify this, but a comment on that news post from tmonews.com said their brother-in-law ordered a 64GB on Cyber Monday and received it today. Just thought I would pass that along. If we find someone to confirm this was a reality for them that would make my head explode.
[Nexus 6  General] binj123:
charged...

Charge pending on my card for 32gb ordered 1 Dec... Btw whats the wait time between between charge and ship notification?
[Nexus 6  General] chipstien:
I saw that too. I am guessing it was either a 32g or he was trolling. While it is apparent that T-Mobile is incompetent, that however, would be a PR nightmare.
[Nexus 6  General] miike1106:
Is that for 32 or 64?

Oh its 32gb, didnt read it all the way, lol
[Nexus 6  General] S-C:
Yes! This is the question!

whats the wait time between between charge and ship notification?

Order status : Backordered

Pending Shipping 12/02/2014 at 01:37:47 PM
[Nexus 6  General] rolling56:
Got my 64GB model today and it was made on the 20th of November (in China) and i ordered it on the 19th of November so they must be getting them in as fast as they can?
[Nexus 6  General] chipstien:
Order # 9707. Ordered at 12:19am on the 19th. Estimated shipping date was the 25th. Interestingly it didn't switch to "Backordered" until 11/25 at 02:00:37 am. Still nothing.... Still no charge to my account.... At this rate I should just cancel and wait out a little longer for a 64bit flagship.
[Nexus 6  General] earsjr:
ordered 64gb blue on 11/24 around 3PM PST. current order status shows "backorder" as of 11/29/2014 @ 3:13:13AM

called t-mo an hour ago and they gave me the usual "i know nothing. the system handles everything and we'll know as soon as you know" business. i asked them about numerous reports of people who ordered within the last week, receiving their orders before people who ordered at launch. she knew nothing of any problems with queues and such. she did share something interesting with me, though...

according to the t-mo phone cs rep, there were a set number of nexus 6 devices "set aside" for the cyber monday promotion. this was in spite of the phone being on backorder for countless numbers of us who had placed orders days, or even weeks beforehand. so when new (or existing?) customers placed orders via the cyber monday promo, their orders went straight through and shipped immediately. she told me this without remorse, saying it was "just the way businesses do things" as she cited an example about her black friday retail shopping experience.

sure, that's all fine and dandy... but why can no one at t-mobile give any indication as to when my phone will ship? :crying:
[Nexus 6  General] phekno:
There are quite a few entries on the spreadsheet but only one smoking gun so far (i.e. an order that has been fulfilled which was placed AFTER the rest of these).
[Nexus 6  General] suzook:
52 and madison ave in nyc has 32gb blues in stock!!! Ringing up at $649!!!! Get em while they have them.
[Nexus 6  General] jjhiza:
Added my info to the spreadsheet as well. My device is in-hand, so hopefully my info helps a bit.

Sent from my 64GB MB Nexus 6
[Nexus 6  General] phekno:
Thanks for doing that. It's another data point, which is what we need, I think.
[Nexus 6  General] lordhamster:
That helps tremendously. Upon first perusal, it looks like there are roughly 50 people with all different order types and times... all of whom ordered significantly before the one that actually shipped.

I don't think we need anymore proof something went very wrong here.