yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] sithdroid2187:
I agree with this.

So I talked to a service rep on the phone again. The highest department of device research is looking into my order and why all of this is happening to me. I should hear something tomorrow. I have a feeling it's going to be "Well it's on back order and we are fulfilling orders as we receive stock". They guy I talked to was great and said he will follow up with me personally whether or not they have any info when he comes into work tomorrow. Fingers crossed they realized how ****ed up it is and shoot me to the top of the list for the next batch. I doubt it though, but I can hope.
[Nexus 6  General] gwstmar:
Yeah, I called them back just now and they have me the credit. :thumbup:
[Nexus 6  General] s10shane:
T-mobile finally charged my bank account right now for my Nexus 6 64GB. This is a very good sign!! lol My order was placed 11/19/2014 at 10:55:30 AM using jump. It still shows back ordered. But hopefully that changes soon.
[Nexus 6  General] typeon3g:
Love to hear this!! Makes me hope that my 11/19/14 12:10AM ordered, paid in full phone might actually ship at some point. Still no activity on my credit card tho. "le sigh"

Thanks for the update tho!
[Nexus 6  General] s10shane:
Hopefully you will get it soon. I just wished I did overnight shipping. lol I paid for 3 day shipping.
[Nexus 6  General] sithdroid2187:
Congrats! I still haven't heard squat about my Jump order from 5:30 AM on 11/19.
[Nexus 6  General] s10shane:
I'm surprised they charged my account first, since you ordered your phone first. They really screwed up this nexus 6 release. I hope everyone gets an update soon.
[Nexus 6  General] uzfresh:
Must be nice. I ordered at 11/19 at 00:14 PST, paid in full and haven't heard a peep. Card not charged yet either. I aint even mad tho.
[Nexus 6  General] typeon3g:
Yeah I agree. I ordered 10 minutes after the phone was listed on the site. Stayed up till 2am CST to order it. lol Seems like based on what has gone on in this thread I should have waited.
[Nexus 6  General] jaggrey:
I just checked my bank account and there's a pending charge there also. I'm very cautiously optimistic. I did a JUMP order on the 19th around noon (after mistakenly doing an upgrade order at 3am that's been cancelled).
[Nexus 6  General] phekno:
I just checked my card to see if maybe they had charged it. They hadn't. So I'm still waiting. I'm really hoping I wake up tomorrow to notification that my phone has shipped and will be in my hands Thursday.

EDIT: FYI, I ordered a little after you guys...6AM PST, 11/19.
[Nexus 6  General] blaksmyth:
Just checked my acct I have a pending charge from t mobile. Purchased 11/19 around 9am est
[Nexus 6  General] id10terrordfw:
For frame of reference, every device I have ever ordered from T-Mobile has shipped the day before I recieved any notification of pending shipping. If you don't have a UPS MyChoice I would recommend signing up for one. It will notify you when a shipping label is created for your chosen destination.
[Nexus 6  General] phekno:
Congrats! You've won the T-Mobile Nexus 6 Backlog Lottery!!! Your prize is a phone that should have shipped two weeks ago!!!

Apparently I did not win this lottery. :crying:
[Nexus 6  General] kin12:
i wonder if i canceled my 64GB right as it was about to ship... if that is the case i am going to be even more pissed at T-Mobile

what happened yesterday i called TMo for an status update before i canceled my order for 64 and replaced it with an order for 32GB. this was around 11 AM Mountain time, Both were expedited shipping orders . i went to My UPS to check on the tracking of an Amazon order and i see shipping information from TMo dated 12/1 5AM!
[Nexus 6  General] sithdroid2187:
Ok, that makes two now who ordered after me getting their pending charge against their account. Now I am getting angry, especially since [MENTION=4504155]askd[/MENTION]es on twitter just said "They are in fact back ordered". He keeps using that word, I do not think it means what he thinks it means.
[Nexus 6  General] petermk:
Looks like jump orders are prioritized. I also didn't win this lottery... and I ordered at 3:20ish PST

Peter
[Nexus 6  General] phekno:
Yeah, mine is a JUMP order, too. Still no love...
[Nexus 6  General] sithdroid2187:
Same here.

---------- Post added at 03:37 PM ---------- Previous post was at 03:36 PM ----------

No more rhyming I mean it.....

Anybody want a peanut?
[Nexus 6  General] lordhamster:
Same boat here. My order was placed at on 11/19 at 12:12PST... still no charge, no shipping, no nothing. At the time I ordered, it said in-stock and delivery would be 11/27.

I guess i've learned my lesson. Next time, don't bother ordering online.
[Nexus 6  General] dcbenson49:
Just noticed a pending charge from T-Mobile on my account, still shows up as backordered on the website though

Ordered through JUMP on the 19th at 7:44 AM according to their website.

Hopefully this means they are beginning to catch up.
[Nexus 6  General] SoCmodder:
Same here...
[Nexus 6  General] lordhamster:
Can you post your order history?

I'm working on a theory. I've noticed that some orders seem to show when the order was placed, as well as a backorder timestamp. Other orders just show a backorder timestamp. I'm starting to wonder if some system crapped out for the early orders which required a manual restore of a DB... hence the missing order history data, and the out of order shipping.
[Nexus 6  General] gotsoot:
Are you in the group that was "escalated" by [MENTION=4504155]askd[/MENTION]es on Twitter yesterday?

No pending charges for me yet, I ordered my 64GB at 10:43 PST on 11/18, EIP.
[Nexus 6  General] sithdroid2187:
My order history says Ordered 3:37 PST on 11/19 and Back ordered 2:30 PST on 11/20
[Nexus 6  General] spudkinks:
Did you order in store? Or online?
[Nexus 6  General] s10shane:
Online. I forgot to mention when I called customer care about my order yesterday. They said they are not sure when it will ship. But people that use jump have priority over new customers. Not sure how true this is or if it gives us priority over people that didn't use jump.
[Nexus 6  General] pablo1215:
Same here guys there's a pending charge from Tmobile. I did a jump upgrade on eip on 11/19 and 830 am. Oh and I didnt my transaction online.
[Nexus 6  General] lordhamster:
Thats what I thought. My order history simply lists the backorder time, not the original order time. For that, I have a screenshot of my original order.

Up till the 25th, my Order date/time was still showing.
[Nexus 6  General] ChronoShot:
No pending charges for me (64GB, 11/19 at 12:14am PST, regular upgrade).

I swear if I get passed up again this week, I'm canceling.
[Nexus 6  General] Alix8821:
Wrong. I used JUMP at 330 am EST on 11/19... Still NOTHING
[Nexus 6  General] erm1001:
I am in the group that was "escalated". Nothing change.
[Nexus 6  General] phekno:
I thought that supposedly JUMP orders were prioritized, from a rumor from the iPhone 6 launch, but obviously that's not the case.
[Nexus 6  General] SoCmodder:
I don't think escalating did anything with our orders. Unless they asked for your order number, possibly. They asked for mine, but I imagine they're just going to put me at the back of the line for *****ing so much lol. Not to be negative or anything, but I believe the "escalating" thing was just a PR tactic to try and shut us up. Obviously that's not gonna work. I'm gonna make tons of posts tomorrow with my Dev environment at work showcasing the nexus 6 invisible edition's great debugging abilities. Anybody got some good hashtags I can add on to my posts? Lol
[Nexus 6  General] casbar12:
They got my order number and info an hour or so ago. Haven't heard anything since. We will see but yeah, I fear they may have sent me to the back of the line too.
[Nexus 6  General] Jfree3000:
That's a straight up lie right there. Jump customers are at the back of the line. Still waiting for mine ordered on the 19th using jump.
[Nexus 6  General] josephmgaffney:
In case you haven't noticed, I'm terrible at shutting up :)
[Nexus 6  General] SoCmodder:
I'm a big fan of that haha
[Nexus 6  General] s10shane:
I didn't escalate anything. I just called yesterday to see when my phone was gonna ship. But that got me nowhere.

---------- Post added at 02:56 PM ---------- Previous post was at 02:55 PM ----------

I figured it might be a lie. He was probably trying to make me feel a bit better. lmao
[Nexus 6  General] nicksmizzle:
had issues with my 64gb, TMO let me send it back and buy a 32 in store, estimated time to get a new 64 is 6-8 weeks APPARENTLY
[Nexus 6  General] Alix8821:
#UnReliableCarrier #Nexus6 #EpicFail #WheresMyPhone #IWantItNow
[Nexus 6  General] sigiramm:
Not sure if already covered or helpful for helping the waiting game... Seems like T-Mo receives stock or ships every Tuesday. Ordered on the 19th and my card just got pinged today. They'd update my status every Tuesday as backordered. Still shows backordered on the site; but as everyone has commented, they update their systems slower than molasses on a cold day.
[Nexus 6  General] phekno:
So, am I the only one who's order still says backordered with a time/date stamp of 11/20 @ 2:56 AM PST?
[Nexus 6  General] jjhiza:
I've been told about Jump priority from the day I got my Nexus 5, until the present day. I asked a CSR about it after ordering my 64GB N6, and he verified that Jump priority is still around. Whether they're using that method now is questionable, but this is a unique device launch - very limited supply from a financially unstable company (Moto), increasing demand for the device, pressures of the holiday retail season, and am increasingly vocal customer base.

I'm just as frustrated as everyone else, but T-Mobile doesn't make the Nexus 6, nor do they control the supply they receive. The only thing they control is shipping devices once they have them, and the flow of *correct* information to their customers. They ARE failing in that department, no doubt, but that doesn't make them liars. That means they're overwhelmed by the lack of supply/stock they're getting, and the fact that they underestimated the demand for this device. Hopefully they sort things out, so everyone can receive and enjoy their devices.
[Nexus 6  General] ChronoShot:
It does make them liars when they say it's first come first serve, when it obviously isn't. As for the whole JUMP priority, one thing I've learned from this whole debacle that CSRs are completely and utterly clueless. Take what they tell you with a mountain of salt.
[Nexus 6  General] phekno:
It's not just that they're failing in communicating to their customers, it's that they're actively lying to them and AREN'T prioritizing their orders correctly. How does a computer **** it up this badly? It had to be a bad glitch between their eCommerce system and fulfillment/ERP or something. Either that or there is a human element involved which screwed it up.

Also, since Moto is now owned by Lenovo (formerly by Google, purchased for, what, $12.5 BILLION) how are they financially unstable? Yeah, maybe as a business unit they're not nearly as successful, and god knows what Lenovo will do to them, but "unstable"? (I haven't actually read their balance sheets, and don't really care to.)
[Nexus 6  General] sithdroid2187:
Nope, mine says 11/20 @ 2:55 PST. But yes still backordered.
[Nexus 6  General] sigiramm:
Looks like lottery. Ordered 19th, backordered 20th and again on the 25th, then pinged today. Contacted T-Mo 3x within that period via chat. Had similar canned responses 3x. Not sure when they'll get devices and 1st come 1st serve garbage. If you don't see a ping today or early tomorrow, I'd expect to look for a ping again next Tuesday and so on. Don't quote me as gospel though... Just speculating like everyone else.
[Nexus 6  General] va2azerik:
My status

Ordered on 11/19/14 around 4am. Status is still BackOrder 11/25/2014

at 02:00:40 AM. No charge on my bank statement and no info from T-Mobile.
[Nexus 6  General] trkee:
I also have a pending charge from TMO today.

Ordered 11/19 8am-ish PST

Still shows backordered
[Nexus 6  General] chief2842:
Just ordered my 64gb as everyone already stated its on backorder. Rep told me 1-2 weeks.
[Nexus 6  General] ChronoShot:
Rep is full of it.
[Nexus 6  General] phekno:
Well, like many others before me, I took my *****ing to Twitter, and now have [MENTION=259357]Tmobile[/MENTION]Help DMing me to figure this out. We'll see...
[Nexus 6  General] uzfresh:
Another order after mine that got charged today.

Ordered at 12:14 AM PST 11/19 64G paid in full.
[Nexus 6  General] slimc84:
Cancelled my order through T-Mobile on the 24th as they could not provide any information on when I would receive the phone. Ordered the phone as an Upgrade. The information on my account listed today as the date of the backorder instead of the original date the phone was ordered as well.
[Nexus 6  General] Amac1222:
All these orders going thru gave me hope. Still nothing on my end as far as my card getting charged or order status updating or anything on my ups acct.

Ordered 11/19 at 745am EST (order says 445am PST). 64GB, went backordered at 2:55:45am PST on 11/20. T-Mobile and Des ignore me every where except G+ (but T-Mobile always redirects to Twitter). I've thought about canceling the 64 and getting the 32 but I'm damned determined to get the 64 now unless it takes til next Christmas
[Nexus 6  General] sithdroid2187:
Chances are they'll say it's on back order and it will be shipped as soon as they receive from the manufacturer.
[Nexus 6  General] uzfresh:
This man can see the future.
[Nexus 6  General] grrrizo:
When going on twitter, my response usually doesnt get an answer. Tag @ johnlegere the ceo. Every tweet that i do that in gets a response... Same here ordered 64 11/19 12:12pst. Originally showed ship date 11/27, whem i woke up the next am it said backordered. Now it shows backodered 11/25 2:00 am...still no charge
[Nexus 6  General] rolling56:
My card got charged today so i hope i wake up with a shipped text! but not holding my breath. I ordered the 64GB model using Jump on the 19th....
[Nexus 6  General] grrrizo:
What are the last 4 on ur order #?
[Nexus 6  General] ChronoShot:
Order numbers loop back around past the 4th number. So the last 4 isn't much use.
[Nexus 6  General] spudkinks:
I just got T-Mobile to credit my account $50 for the cyber Monday deal... Didn't take much this time, I was refused yesterday. Still no information at all, just more bs and canned responses. She told me they would call me next Tuesday with a status update (whatever that means)...I jumped online 11-19 6:55am 64gb.
[Nexus 6  General] phekno:
Since you're such a good fortune teller, can you yell me some winning lottery numbers? At this point I think my chances of winning the lottery are better than my chances of EVER getting this phone.
[Nexus 6  General] egavas61:
Jump order here, 64GB @ 10:30 AM 11/19 , my bank account is also showing a pending charge from t-mobile tonight. Still shows backorder 11/20 2:56am on the website. Please let us get our dang phones already!
[Nexus 6  General] sithdroid2187:
Damn it, still nothing for me! Gah!
[Nexus 6  General] phekno:
Yeah, my card hasn't been charged either. :crying:
[Nexus 6  General] gwstmar:
My card just got charged from T-Mobile. I was one of the escalated twitter folks, but no one ever contacted me. I ordered a 64gb at a store in MN on 11/19 at 10am. I am also a myUPS member, and there is no deliveries scheduled for my address.
[Nexus 6  General] sithdroid2187:
I was one of the escalated also but still nada. Maybe by the morning.
[Nexus 6  General] jjhiza:
I agree that it's clearly not "first come first serve", and that's 100% wrong of T-Mo to be doing. I was simply speaking to the existence of the Jump priority program, and the fact that maybe, in this very odd circumstance, the company is unable to adhere to their own protocol. That doesn't mean they're lying about the existence of the program itself though... What they ARE doing is betraying the trust of their customers, which won't be good for them if these issues persist. And the fact that the CSR's are clueless (which they are) isn't really their fault. They're just working on an hourly wage, like a lot of other people. It seems like corporate is giving them the mushroom treatment - feed them $H!t and keep them in the dark. They're just as lost as we are it seems.
[Nexus 6  General] phekno:
So, for those of you who have had your card charged, on your order does it show an amount under "Payment"? My card hasn't been charged, but under the payment heading on the order status screen (JUMP order) it shows $0.00. I'm just wondering if that's changed for you guys. Or maybe that system gets a batch update at 2:56AM PST every night? (Why can't we have real-time or near real-time systems? Get out of the 80s, guys!)
[Nexus 6  General] jjhiza:
I only said "unstable" in the event that Lenovo are allowing Moto to operate autonomously, like Google was. If that's the case, then the buyout doesn't have much bearing on the balance sheets, which have been abysmal over the last few years.

And I don't think this is a computer error at all. A computer system would have some kind of sequential priority algorithm, which would mean that the "first come first serve" adage would be in effect - which it's clearly not. I think T-Mobile is at the mercy of Moto, who seem to be running some kind of FIFO (first in first out) batch order system. T-Mobile then has to balance a limited inventory between orders like ours, and in-store stock. With the holidays coming up, it seems like they're placing more priority on the store inventory, which leaves all of us hanging, and waiting ridiculous amounts of time for our devices. I'm not saying it's right at all... What I'm saying is that I understand the pressure from a business point of view.
[Nexus 6  General] ajsmsg78:
My card was charged today as well so we shall see what tomorrow brings.
[Nexus 6  General] egavas61:
I show a charge of $72.00 under the payment heading.
[Nexus 6  General] Alix8821:
IDGAF what their reason (excuse) is for this Epic Failure of a launch. Computers, algorithms, Moto sending stock, or Santa's Fat ass.... They have ruined this. Period. A week delay should've done SOMETHING. Or they could've pre-ordered. Gotten an idea of the demand they were facing... Something

No more theories, excuses or reasons. I want my phone. For the simple fact, that I did what they told us to do. Stayed up late. Ordered asap... I can wait. I know there are bigger problems in the world. And i respect everyone who had their own opinion or theory. BUT, I'm sick of it. They ****ed up. Period.
[Nexus 6  General] josephmgaffney:
Don't count on it.

[MENTION=4504155]askd[/MENTION]es just sent it off to see if something "went wrong" with our orders. I just saw and commented in that.
[Nexus 6  General] vvveith:
I disagree!

They do not sell nor offer the 64 version in the brick and mortar stores. This is a purely online phenomenon. I ordered on the 19th and two days later my original order date went from that to backordered 24th with no indication of my original order date. But when I call them they tell me on their end they can still see my original order date. I think those of us who got free one day shipping and the cyber Monday discounts credited to our account, also got the screw you from fulfillment department. Just my theory mind you but if someone made me jump through as many hoops as I made them jump through in discounting the phone, I'd probably be tempted to do the same. But here is some interesting info: http://m.theinquirer.net/inquirer/n...usive-lollipop-handset-suffers-further-delays
[Nexus 6  General] SoCmodder:
Ohhhhh Nooooooooooooo....Great, they don't even know if something's wrong. This is just ****ing grand...
[Nexus 6  General] josephmgaffney:
I seriously cannot figure out how they could possibly be at this level of incompetence. Its like something you'd see from a teenager's t-shirt company startup. I'm half-waiting for some Ocean Marketing blow up to happen. What is wrong with them?
[Nexus 6  General] v8dreaming:
Ordered the 64GB version on the 20th. Eight hours later status changed to backordered. Spoke to a rep today that said typical wait time is 2-4 weeks before shipped. I guess I have two more weeks to go.
[Nexus 6  General] vvveith:
REALITY.

As much as it may look like we are a vast majority, we are actually few in the scheme of things. As is everyone in XDA. There are a few reddit posts and other from that the rest of the world seems quite unaware of our situation.
[Nexus 6  General] NewMan4Life2010:
Maybe someone will get the one I had to refuse delivery on today. I ordered on Nov 19 not knowing the phone was on back order. So I called in to have it cancel was told it was cancel but woke up on thanksgiving to a email from T-Mobile saying my order had shipped. I just ended up buying the phone off of someone for $700. It was a 64GB Blue google had sent him two phones. He only ordered one.
[Nexus 6  General] Alix8821:
Google is sending out too many, and T-Mobile can't even send us the 1s we ordered.... UNBELIEVABLE
[Nexus 6  General] josephmgaffney:
I don't think we are the majority, but T-Mobile is the one I'm concerned with - they are aware of the situation, and just do not seem to care at all. They have screwed up every step of the way, and all we get are canned replies and lip service. Its downright shameful.
[Nexus 6  General] jjhiza:
You're right, they DON'T have the actual 64GB device in-store, but I personally ordered mine in my local store on launch day, so I can confirm that the option IS available.
[Nexus 6  General] 20degrees:
Mine has minor flaws on the back. It also has a purple hue at the bottom of the screen. I called T-Mobile and they placed me a new order for a 64gb, and told me to hang on to this one until I get the other. He told me it could be a while.

N6
[Nexus 6  General] Prod1702:
I am on the list from des did a jump order at 545am pst on the 19th. nothing still
[Nexus 6  General] jian9007:
Still no updates for me

I ordered (as an upgrade but not JUMP) at 12:38am PST on 11/19, got the same backorder status as most of us on the 20th, then they switched the backorder status to 11/25 at 2:00am. No charges on my card as of yet, and no UPS notifications in UPS My Choice either. I am not in the escalation group. That's my situation, and it appears I'm in the same leaky boat as most of you here (and on Reddit). :eek:
[Nexus 6  General] s10shane:
Well I haven't got a tracking number yet. The order still shows Back Ordered even though they charged my card today (12/2). Hopefully I get a tracking number tomorrow. I have this nice case sitting here with no phone. lol This is the naked tough case from google play store. I might send it back since it cost a lot for this case. lol
[Nexus 6  General] josephmgaffney:
Don't worry, according to [MENTION=4504155]askd[/MENTION]es the "escalation group" is:

https://twitter.com/askdes/status/539927046441275393

So nothing is being done. but lip service.
[Nexus 6  General] sithdroid2187:
Well my hopes for even a ping on my credit card this morning have been shattered. I guess it's a longer wait for me.
[Nexus 6  General] SoCmodder:
Same here. Just checked. No dice...
[Nexus 6  General] lordhamster:
same here
[Nexus 6  General] AnotherAndroidKid:
Not to ruin your day or anything but thank some deity I found your post. You're the first one I've seen confirm what happened to me. Ordered on the 19th but order history updated to 11/25 2am. I don't like it, but I feel a tad better seeing i'm not completely alone on this.

As of 7am eastern today, i'm still on backorder list.
[Nexus 6  General] josephmgaffney:
You're definitely not alone.

Ordered on the 19th

BackOrder 11/25/2014 at 02:00:40 AM
[Nexus 6  General] ChronoShot:
Your order is almost identical to mine, but I ordered about 15 minutes earlier.

And also I have no info and no credit card charges.
[Nexus 6  General] Jerol7190:
same here. Still waiting.