yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] casbar12:
Agreed. There are multiple major problems with this device launch. The

main problem in this thread

is how T-Mobile handled their customers in regards to ordering this phone. If T-mobile only received 200 64GB versions of the phone and couldn't fulfill orders - tell me that! If the next batch won't be in 'til next January - tell me that! If the Motorola shipment sunk to the bottom of the Pacific - tell me that! Just don't blatantly lie to your customers. That's bs man.
[Nexus 6  General] zolttt:
I agree with the order handling thing, but I still believe that if they even handled all the orders properly that I'd still potentially be waiting for a phone which is probably why I'm not as upset. A 6-8 week backorder is new iphone (plus) like, that only happens when it's a stock issue IMO. Again I'd probably be more annoyed if my phone wasn't still relatively new, and I'm not sticking up for them I just expected a delay even when I ordered it on the 19th... maybe not this long of a delay, but my inability to get even close to ordering one before the 19th and reading about the shipping delays from GPS and Moto orders gave me no hope of getting my 64 close to when I ordered it.

Just got the executive call, was given the cyber monday deal, my overnight shipping refunded, and the same 22nd deadline.
[Nexus 6  General] rsf2:
Geez. I sure wish I would have gotten the same executive rep as you. Mine outright denied that phones were shipped out of order and claimed no knowledge of anything remotely close to a shipping timeframe. There was also no credits of any kind offered.

One would think an elite group of csrs such as the executive response team would have some level of consistency.
[Nexus 6  General] casbar12:
Same here but I got the guys' name and number. He might be getting a call from a slightly angrier me sometime in the very near future.
[Nexus 6  General] S-C:
Cancelled an Order for a 32GB placed 11/28 but i received a tracking number today from T-Mobile and it delivers tmrw

My 64GB order probably wont get to me before January so 32GB it is :(
[Nexus 6  General] jibb3r:
I don't mind waiting either. I've had my S2 for 27 months now, what's another month or two.

I can accept the fact they're backordered; I expected that. It would be nice to have a new phone today; but it will come, one day.

What I didn't expect, was to see orders placed AFTER me, being delivered already. That's what bothers me.

I've talked to T-Mobile "T-Force" on Facebook, Twitter and now, just chatted with them on the tmo site. Same as the others, I was blatantly lied to. They all provided the same generic response "I see here that your phone is on backorder. We'll E-Mail and text when it ships, thank you for contacting us." Thanks, that helps a lot. However, after I told the T-Mo chat rep that there's orders placed after mine that were already delivered, he replied with "I can guarantee that the orders have been filled on first come first serve basis." :eek: At that point I told him that's simply not the case, there's too much public evidence that proves otherwise, and I was done.

Time to hit up the "executive response" E-Mail addresses, and see what they have to say.
[Nexus 6  General] typeon3g:
They will have the same thing to say. I just got off the phone with them. No offer of credits or anything to make me feel better. Just the same load of crap that we've all heard 1000 times before.
[Nexus 6  General] cckchoppers:
I received my N6 yesterday night! 32gb of course. Ordered on 11/27 and received on 12/9. I'm sure this was put in the thread already, but as a T-mo employee the expected time frames for the 32gb are 10-14 days and the 64gb are 6-8 weeks. Sorry if i'm already saying what was said!
[Nexus 6  General] Orange_furball:
So I decided to call again today to verify that there was a cancellation request on my account.

The lady said there was no history of any cancellations on the account. What. The. Hell. Put another one through and this lady told me to wait 24hours, if it isn't canceled by then she told me to call back and complain. I got my cancelation number, she took my email, phone number, order number, none of these other reps took that stuff.

So the countdown begins. If there is no cancellation in the next 24 hours, I will rip apart the representative that I get the pleasure of speaking to tomorrow.

T-Mobile, you have been warned.
[Nexus 6  General] jibb3r:
I'm not getting my hopes up. However, there are enough people that have posted what different credits they've received, it's worth the gamble.
[Nexus 6  General] Omar1c:
Happy birthday to me , happy birthday to me , where's my nexus 6 ,Happy birthday to meeee. Haha
[Nexus 6  General] ix666v2:
Waiting is the hardest part...

I now do not expect my N6 64gb before 2015. Which sucks. They should have put an effing micro sd card slot. I would have been ok with a 32gb and my 128gb micro sd card. Especially now that we know Lollipop supports sd cards a bit better now.

That said, I'm sticking with T-Mobile. Ever talked to ATT support? it's adversarial.
[Nexus 6  General] earsjr:
for those not getting offered credits, i emailed exec inbox last friday and got a callback the next afternoon (saturday!) and she (didn't get her name) gave me a $150 statement credit on the spot. a previous rep promised me the $48 cyber monday credit once the phone ships too, so i'm looking at almost $200 off. it might have helped that i mentioned i've been with t-mo for 13 years now. and i'm also on a state of ca advantage program.

so it is completely within their power to offer, at a bare minimum, the cyber monday & shipping credit.

good luck!
[Nexus 6  General] chief2842:
Ordered my 64Gb on the Dec 2nd and from reading everybody's complaints looks like I want get it until January 2nd.
[Nexus 6  General] Jrmiller:
Might be a lot longer then that sorry to say. Hope not though
[Nexus 6  General] josephmgaffney:
You sure could be. You know why I'd still have been mad? Because T-Mobile has been absolutely atrocious at communication. That pisses me off no matter what.
[Nexus 6  General] Rykochet:
I ordered my Nexus 6 3 weeks ago on the 19th. After talking to the retention department and the executive response team. I'm getting this month free, free shipping, and another $24 credit for the cyber Monday sale. I was told that the wait is about 8 weeks from the order date on the 64gb. Meaning I have up to 5 weeks more of waiting.
[Nexus 6  General] SymbioticGenius:
I've factory ordered cars in less than 6 weeks. That's insane. If they figure out how to root the droid turbo before my nexus arrives I'm done lol
[Nexus 6  General] ajsmsg78:
I received my Nexus 6 64GB today. After 3 1/2 weeks of waiting the time had finally come. I did email corporate and they credited me for a full months service which was very nice of them. The phone is worth the wait though. The ONLY thing that sucks about the phone is the screen brightness. It's probably the dimmest screen at full brightness that I've ever used in a smartphone. My Note 3 is MUCH brighter at max brightness....BUT the clarity of the text is much better than anything else I've used. I hope you all get yours soon. I just used WUGS Toolkit to root, install TWRP and unlock the bootloader. Hit the thanks button when you download it, he makes everything a LOT easier for us :)
[Nexus 6  General] jian9007:
Congrats. Hopefully some of us other November 19th web orderers get something soon as well. Many of us ordered earlier than you, so you won the drawing this time. :laugh: Enjoy it! :D
[Nexus 6  General] maconsultant:
I didn't find the screen dim, do you have the automatic brightness turned on..?

Sent from another Nexus..

5...
[Nexus 6  General] Disconn3ct:
The reason everyone is so mad (myself included) is not that their communication sucks this time - it is that normally, their communication is so much better.

Can you imagine Verizon being even half as open as tmobile has been? Admitting to a fulfillment screw-up in public?
[Nexus 6  General] petermk:
It's not like they put out a PR release. They basically told a friendly blogger, there was an ERP problem.

I'm just flabbergasted by their entire ERP setup.

Let's look at it

1.) You can only request cancellations, and it might not work. In 2014... how does that work and how is that defendable? Do they communicate to the fulfillment center via carrier pigeon? Is there a large hawk population in between the two spots?

2.) Not being able to tell customers "We have X inventory scheduled to come on day Y, your order is Z in the queue and we expect it to be fulfilled." or a permutation if you aren't one of the lucky people for this inventory ship

3.) Honestly, their ERP system should know which one is 'Your Nexus 6' from the moment Moto sends over the serial numbers of the next shipment. I now go by our Dir of Ops office once per day to tell her how much I appreciate her.

I understand that their key competency is providing a service, not shipping devices but come on.
[Nexus 6  General] Disconn3ct:
If it works as you said, that could exactly describe the out-of-order fulfillment. One container gets held up at long beach, others come in early, some get flown in, etc..

As you said though, I doubt they have that much control in real life.
[Nexus 6  General] zolttt:
I wish I had that 13 year power... I wanted to push for a statement credit but settled with the shipping and cyber monday. I've been with them since July, so I did not push as hard for more.
[Nexus 6  General] Disconn3ct:
I've been with them about 13 years and all I got was cyber monday as a $49 credit.. :(
[Nexus 6  General] jhepoy:
It doesn't hurt trying.. last July when I had a billing problem, I asked... and they gave me a 50% discount towards a Galaxy Note 10.1 2014 edition.
[Nexus 6  General] zolttt:
Good point, although maybe I should save my pushing so I can get a discount like that...
[Nexus 6  General] eb8806:
So 3 weeks with no communication or update from t-mobile despite several calls to customer service and I'm done. Just cancelled my 64gb N6, getting a Note 4 and I'll throw CM on it when i get tired of touchwiz. Best of Luck to everyone still waiting, hope you get your phones soon.
[Nexus 6  General] casbar12:
So nobody got any kind of notice last night? That sucks. No shipment this week? Maybe tonight.
[Nexus 6  General] sithdroid2187:
Nothing here. I'm getting bummed out. I was told by the executive services chick that the earliest I would have in hand is Dec. 15th, but no later than Dec. 22nd. So there is hope it will go out tonight.
[Nexus 6  General] compuguy1088:
Honestly I joined the t-mobile queue, because I don't want to fight or put the effort to snag the phone on the Play store (blocked at my work place) or Motorola's store. I currently use a htc m8. Honestly they should have an idea when these shipments are coming.
[Nexus 6  General] josephmgaffney:
Being 50% terrible is still terrible.

They admitted it via twitter. Its not as though it was a big public statement. There are definitely customers out there who aren't on XDA or reddit or whatever that have no idea what's going on.
[Nexus 6  General] xxprodigyxx11:
Well guys, good news is we should definitely all get shipments next week. That is if us peeps that were told the 22nd was true.
[Nexus 6  General] gotsoot:
Ship date between the 15th and 22nd is what they told me. That is ship date, not delivery date so those of us who did overnight shipping should have in hand by the 23rd.
[Nexus 6  General] regime2008:
Your lucky, they only gave me $48 bucks for cyber Monday.
[Nexus 6  General] casbar12:
Well right this second you can get a 32GB from Motorola.com. Says 64GB is Out of Stock but you never know.

http://www.motorola.com/us/consumers/nexus-6-header/Nexus-6/nexus-6-motorola-us.html
[Nexus 6  General] maconsultant:
That's why they are giving people hush credits...
[Nexus 6  General] casbar12:
I haven't received any credits yet. I really need to call those guys back.
[Nexus 6  General] hasbrobot:
Grr

posted while using my note 3
[Nexus 6  General] phekno:
Wow. Words can not describe my annoyance at this product launch.
[Nexus 6  General] dartdog:
Crazy

Just amazing....
[Nexus 6  General] jmoak:
I wonder if best experience translates to in store stock.
[Nexus 6  General] Joshnor713:
OMG, I'm at a loss of words. A day before it was to launch. Never seen something like this, wow
[Nexus 6  General] djkinetic:
Well that fall right in line with Moto and Google Ship Estimates.
[Nexus 6  General] jj14:
I bet Google must have told em "Not before we get our orders out"
[Nexus 6  General] joshua.justice:
I think it's safe to say that list is incorrect.
[Nexus 6  General] ggreenwood334:
Wow. How could they do something like that. Maybe my store will get them in and make a mistake and sell me one.
[Nexus 6  General] xxfwmxx:
Just called 6 stores in my area and all said they didn't get any in. Then just saw the tmo tweet, boo but hopefully it is just to get stock actually in.
[Nexus 6  General] Joshnor713:
Hhahhaha, good one!
[Nexus 6  General] joshua.justice:
I hope my store still gets them in/will sell them. This is a joke really. Pushing it back within 24 hours. Disappointing and annoying.
[Nexus 6  General] InsaneJester17:
Well that's some vacation time wasted...

Said it before and I'll say it again. Tmobile is **** at product launches.
[Nexus 6  General] djkinetic:
I understand ppl are upset and were expecting to go into stores tomorrow, but I dont think you can fault the carriers for this, its pretty clear even Google doesnt have them on hand in stock for ship, the supply falls squarely on Moto, and if you've deal with Moto X launches you kno that initially moto has problems filling supply and stock at a product launch.
[Nexus 6  General] galaxys:
Yep, Google just can't get these N6 ready whether its moto or lollipoop!
[Nexus 6  General] Jsunn:
How do they have 2 reviews for a phone that hasn't been released yet? Apparently it has very positive reviews... :P
[Nexus 6  General] jaggrey:
Does the embargo still lift tomorrow? So we can at least read more reviews & such :D
[Nexus 6  General] Poke_N_PDA:
Where are you seeing reviews? I've seen nothing.
[Nexus 6  General] Illrigger:
That's because there is an NDA for full reviews until midnight tonight. You will see a million of them tomorrow.
[Nexus 6  General] maconsultant:
Don't call email.. people can dance around a conversation... but email is a whole other beast.
[Nexus 6  General] sithdroid2187:
I was told in hand no later than the 22nd. Nice to know they are telling people different things.
[Nexus 6  General] Alix8821:
I called. Got $25 shipping fee refine AND $48 Cyber Monday refund. No problem at all... Actually weird how easy it was.
[Nexus 6  General] maconsultant:
Because they know they are wrong and if they placate you they don't have to admit fault or guilt.

---------- Post added at 03:07 AM ---------- Previous post was at 03:03 AM ----------

I've always paid out right for my devices and the one time i decide to purchase a device from a carrier this is what happens...? This is the first and last time i do that, trust me.
[Nexus 6  General] miike1106:
Where would one email them at? And are they only giving credits to those who ordered on the 19th? I ordered mine about a week later, so i don't know if they would offer me a credit as well.
[Nexus 6  General] maconsultant:
The email was given out in this thread.. I do not remember what it is off head... Maybe someone else who remembers what it is can chime in.
[Nexus 6  General] compuguy1088:
Great, but I would prefer getting the 64 gb for the same price (the cyber Monday deal).
[Nexus 6  General] PaisanNYC:
Turn off Adaptive Brightness under SETTINGS >> DISPLAY. The screen will look MUCH brighter, even with the brightness scaled way down.
[Nexus 6  General] ajsmsg78:
You know what....I was messing around yesterday after I posted and saw that option and it is definitely brighter now.
[Nexus 6  General] Disconn3ct:
50%? From one release of one device that NOBODY can get stock on?

I got my g1 the day before it was released. I got my s4 on release day, at retail, with no hassles. Note 3 shipped instantly (not during release.) All the upgrades and changes in the middle went fine.

That isn't to say they are perfect. They've screwed up a few times over the years - worst was extending my contract 2yrs without permission after offering to combine my data-account with our voice accounts. (They were only split because their system couldn't handle both on one, back in the original galaxy tab days.) And retail is downright evil about forcing new plans/charges/etc, but generally 611 will make it better. (We lost our cheap, low-minutes low-texts plan thanks to retail, but it is balanced by support setting up the new plan to cost the same and give more..)

They do tend to work to make it right. Just not in this release..

This is not 50%. This is not 5%, even including the iphone-6 debacle. This is one logistics/communications disaster after a fairly long string of decent-to-good..
[Nexus 6  General] maconsultant:
Glad you found the option.
[Nexus 6  General] ix666v2:
Just went to check my order and the whole TMobile site is down... please call.. lol I hope they are updating the system.
[Nexus 6  General] ericsignals:
My T-Mobile site down for maintenance... Main site still up...hopefully the maintenance is why its been so quiet for us patiently waiting...but I doubt it.
[Nexus 6  General] maconsultant:
Yup I was just about to say that... Went to check my credit they supposedly just applied as I just got another email from the CSR team and the site is down.

Sent from another Nexus..

7 LTE (2013)...

---------- Post added at 04:38 AM ---------- Previous post was at 04:19 AM ----------

Sites back up..

Sent from another Nexus..

7 LTE (2013)...
[Nexus 6  General] id10terrordfw:
Site's back up and:

Backordered. Still.
[Nexus 6  General] josephmgaffney:
Don't be ridiculous and take part of a reply to someone who said "half" and put it out there without context.
[Nexus 6  General] jhepoy:
ExecutiveResponse@t-mobile.com and CC john.legere@t-mobile.com
[Nexus 6  General] maconsultant:
Thanks for chiming in [MENTION=3033452]jhepoy[/MENTION]..
[Nexus 6  General] jhepoy:
I just got off with Executive Response team from the phone... they gave me a $75 credit and told me that I should get my phone overnight shipping by the week of the 22nd.. She told me that if I don't get a tracking number between the 22nd and 23rd, that I could call her back and she'll make sure it goes through.
[Nexus 6  General] maconsultant:
Dude whats the CSR's name & contact info....?
[Nexus 6  General] jhepoy:
If I understood it correctly her name is Hope... phone# 877-290-6323

If you really want to call her, I will give you her extension through PM, but if you want to try random Executive Response Team, use 341-795* and just replace the * with any random number.
[Nexus 6  General] maconsultant:
That would rock. You sir are the man.!
[Nexus 6  General] Orange_furball:
Woke up to a text from T-Mobole today.

Super excited thinking that my order was canceled! But.. Nope. They wanted to remind me that I can check my account at my.tmobile.com.

Thanks for that great reminder, T-Mobile! You have less than 5 hours before I flip out at you.
[Nexus 6  General] casbar12:
Bastards!!
[Nexus 6  General] ericsignals:
Better than getting one saying you can Jump upgrade to the new Nexus 6.

....that I had already ordered almost 3 weeks ago.
[Nexus 6  General] zolttt:
may seem like a dumb question. But has everyone that has had their phone shipped gotten a shipping text or email? When I ordered my G3, I never received any sort of tracking (was also not on tmobile at the time), and it just showed up at work (a couple days early). So just making sure that they do text/email you when your order ships as we have all been told 100 times.
[Nexus 6  General] Orange_furball:
This is my first jump. Only been on Tmo for 6 months. The 6 month upgrades are why I joined, jump is good in theory, but when the phones never ship it doesn't make much sense!
[Nexus 6  General] ericsignals:
I moved from Verizon last January... First jump! (have the older 6 month program)...only part that you sucks is paying taxes on full device purchase when you might only keep it 6 out of the 24 months. But coming from Verizon I'll gladly take it.
[Nexus 6  General] Orange_furball:
Nice! I was on AT&T, was sick of the whole contract thing. I really only held onto devices for a couple of months anyway.

I signed up after the old Jump plan went away, but I was able to get myself switched back to the old Jump (with 6 month upgrades) by pestering some reps. Its amazing how easily some fold when you argue long enough. I spoke for about a half hour with this guy complaining about how T-Mobile CS is bad and how much better AT&T was, then finally he put me on hold and came back telling me I was on Jump 1 and was able to upgrade.
[Nexus 6  General] xxprodigyxx11:
Now all I need is the damn phone.
[Nexus 6  General] rolling56:
My 2nd week with the 64GB model and loving it! 5.0.1 came out yesterday and runs faster now > WOW
[Nexus 6  General] maconsultant:
32GB in stock on Moto's site right now... Just a heads up..

Sent from another Nexus..

7 LTE (2013)...
[Nexus 6  General] rsf2:
Thanks for beta testing it for the rest of us ;)
[Nexus 6  General] low.humidity:
same setup here. except I have the phone, the protection comes tomorrow
[Nexus 6  General] xxprodigyxx11:
Jerk.
[Nexus 6  General] Prod1702:
I understand that you are happy with the phone and thanks for letting us know how great of a phone it is. But if it doesn't have to do with the thread why even post. You are only pissing ppl of that have been waiting longer then you have had the phone. I have been waiting over 3 weeks for mine and I am sure that if you got yours from T-Mobile, you should of got it after I got mine.
[Nexus 6  General] rolling56:
ya i am sure everyone was/is behind you for sure. Your the Tmobile Nexus 6 64GB order Gawd :good:
[Nexus 6  General] id242:
Aren't you the same troll who spouted off about T-Mobile only sending phones out to people who have been their customers for at least 2 years, with credit scores over "800" and those who always make "early payments with no late payments."

http://xdaforums.com/showpost.php?p=57331631&postcount=1956

http://xdaforums.com/showpost.php?p=57359083&postcount=2011

Your trolling skills are weak.
[Nexus 6  General] va2azerik:
Man, I would have thought we would have seen more movement of N6's this week! So far nothing but crickets. Someone asked earlier if people that have received their phones have received text or emails from tmobile before the phone arrived. Any answers?
[Nexus 6  General] rolling56:
yes that be me and if you would pay attention you might figure it out too. I am not a troll as i have came here for help and have helped many people also. So what now big shot?
[Nexus 6  General] PaisanNYC:
I've had my 64gb MB for about 3 weeks. ::drops mic:: :cool:
[Nexus 6  General] rolling56:
:silly: :good: ya i just don't get the whiners here. I think 90% of them are using their parents CC to order but we'll have to ask the experts here...... [MENTION=487572]id242[/MENTION] what do you think?
[Nexus 6  General] PaisanNYC:
repped your post.

not 90%, but this is definitely the case. Adults don't whine so much about a cell phone :)
[Nexus 6  General] maconsultant:
lol.!
[Nexus 6  General] rolling56:
ya i agree :good:
[Nexus 6  General] HumpDdumpD:
Well I ordered my 32gb 3 weeks ago & today it's finally in my city. Due for delivery tomorrow. Paid for express shipping & was shipped ground. Haven't called them on it yet. Definitely want my shipping credited back to me at least. I hope they are shipping 64s in the same lot mine shipped in. Good luck to you guys. I'll keep an eye on this thread for a while still out of morbid curiosity of how long it takes them to get straightened out.
[Nexus 6  General] maconsultant:
dude call them on it.
[Nexus 6  General] rolling56:
Your really going to be happy with it. I used to have a Note 3 and only thing i miss is the IR Blaster but oh well.