yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] chief2842:
I shouldn't be complaining because I ordered on the 2nd, you got cats out here that ordered on Nov 19th that still don't have their device in hand. I actually just wanted my device before Christmas.
[Nexus 6  General] sithdroid2187:
Let's hope this is the case still. Although it's not looking too promising. I chose the 3 day option, so for it to make it to me by Monday, it's going to have to ship today. I don't see that happening.
[Nexus 6  General] josephmgaffney:
So was I! It was sent via tablet, and was quite personable. I'm impressed that he took the time to reply, and I really do find that reassuring.

And all 11/19 orders are supposed to be - yes!

Yup!

That may be based on priority shipping, since I had chosen overnight. So... yeah you may just see a shipment Friday or something. Too early to tell. Hopefully some details will come out of this followup thanks to the CMO!
[Nexus 6  General] Amac1222:
Wow! Don't you feel like a big shot? Haha

So you say "by 12/22". Am I ok to assume that means we may have them "by 12/19" if it's shipping over night or "by 12/22" if it's shipping by another method? I feel like this would be the assumption one would make by hearing this. It seems like they may be shooting the 12/22 date as a, "well if you chose this shipping method you'll have it by 12/22 but if you chose a different method you might have it earlier or later." Either way, it's great to know that if you are persistent on an issue with this company it can and will get you somewhere with someone super important. Good work!
[Nexus 6  General] lorloff:
I got a call from the Executive CS team today. She was very nice and personable and said she understood my frustration. She wouldn't comment specifically on ship date but said, "We had Motorola in here yesterday updating us on the shipping situation" and we're getting a shipment soon. She also credited me $126 on my bill. So that is not so bad in the scheme of things. I didn't push too hard either but she did say before the end of the year.
[Nexus 6  General] gotsoot:
What was your order date and time?
[Nexus 6  General] vladthedog:
you are getting my hopes up..... stop it!
[Nexus 6  General] josephmgaffney:
I think its a "we will ship by Friday and you would have it by Monday 12/22 at the latest", but specifics were not in abundance.
[Nexus 6  General] lorloff:
November 19 around 4:30AM PST give or take. I can't seem to find the exact time. It was shortly after I woke up at 6am central though.
[Nexus 6  General] casbar12:
The way they made me understand 12/22 is the "ship by" date. Not the "received by" date.
[Nexus 6  General] xxprodigyxx11:
I feel so sorry for all the reps if these phones don't ship out this week.
[Nexus 6  General] josephmgaffney:
It was specifically phrased as a "received by" date to me in two separate calls
[Nexus 6  General] Alix8821:
I was one of those "cats" my dude. That's why I tapped out. Hahaha

Got cyber Monday refund to account. And shipping fee, and $95 for sending back g3... I'll live with the 32gb. Make it work... Haha
[Nexus 6  General] casbar12:
Right? T-mobile MUST be sitting on these right now cause if they don't end up having them to send it's going to be a terrible scene.
[Nexus 6  General] sithdroid2187:
It was phrased as "In hand by 12/22" to me on my call.
[Nexus 6  General] casbar12:
I went back and forth with Des AND the Executive Services rep yesterday. They both ensured me that 12/22 was shipped by date so please don't hold them to having it in our hands on the 22nd. I hope they are wrong.
[Nexus 6  General] sithdroid2187:
Well, if it's not in hand or shipped by then, they're getting a few ears full!
[Nexus 6  General] Iboschi:
It seems I am limited to 8 thanks per day. Consider this a big one. I'm grateful that you took the time to ask about my order too. The 22nd? My pulse is quickening.
[Nexus 6  General] gotsoot:
As long as I have it by Christmas Eve, I'll be a happy boy.
[Nexus 6  General] derekr44:
Don't do that to me!
[Nexus 6  General] josephmgaffney:
I'm willing to fire off just a message or two if I don't see it ship Friday. Monday though, if it doesn't go out....

Yes, if you are a CSR, take a day off. It won't be pleasant.
[Nexus 6  General] xWonderWeiss:
I also am waiting on my 64GB Nexus 6 from T-Mo. I've called and had some helpful and some not so helpful csr's. Just hoping that this 12/22 thing does happen if not I will just give up and cancel my order. I ordered at 12:18AM PSTon 11/19 also.
[Nexus 6  General] id242:
Which other big carriers are selling the N6 64GB model and are also back ordered?

Are there also discussions in their support forums identical to this one?

Is the official T-Mobile support forum also filled with pages and page of these N6 64GB ordering complaints?

Was it also this bad for their 128GB iPhone 6+ orders?

---

BTW, I'm also part of the 11/19 group (at 12:45AM PST) and have not heard a peep back from T-Mobile since ordering... not even an email or phone call from ES.

My order status says "Backordered" and the order status page says, "Orders are not visible in this tool until 24 – 48 hours after they are placed." for my order number.
[Nexus 6  General] Amac1222:
Only other carrier I know of selling the 64 is US Cellular. Apparently yes, the iPhone 6+ preorder was atrocious and just as bad if not worse than this. I'm not sure if anyone really goes to the T-Mobile support forums who really cares about this sort of stuff. I know I saw on Twitter a couple weeks ago that someone was STILL waiting for their 128gb iPhone 6+ who ordered in September!
[Nexus 6  General] rsf2:
In the US, US Cellular is the only other carrier offering the 64gb edition. Not sure it's availability with them but they did offer it for sale much later then T-Mobile.
[Nexus 6  General] Disconn3ct:
That kinda puts it into perspective.... (It also explains the separate "explore" tracking site.)

That said, I still want my damn phone. It was in-stock when I tried to order, and barely (minutes at best) back-ordered when I finally succeeded.. shipping later orders instead (especially cyber monday orders) is just a **** move.
[Nexus 6  General] d1rtfarm:
Sprint is selling them. Coworker got his 3 weeks ago from them.
[Nexus 6  General] mahst68:
They do not have any either... no stock...
[Nexus 6  General] rsf2:
I'm sure you have already mentioned this to them, but since you have their ear in a decently big way right now. Some sort of proactive followup from T-Mobile to those effected would go a long way in terms of customer satisfaction. After staying up until 3am EST to order the phone on 11/19 and not being able to place a jump order until 5:39a AND the surprise change of my order to Backordered they next day, lead me to ask nicely for a credit for my overnight shipping. I have not since asked for nor received any other credits. Like many others I began to reach out to the Executive CSR team only when it was proven via the tracking spreadsheet and the tmonews.com post that the early 11/19 orders were skipped over due to a glitch. The inconsistency even among what I assume is an elite team of CSRs is confounding. Many were fortunate enough to get Exec CSRs that acknowledged the screw up and offered compensation and an actual ETA. I happened to receive one who blatantly denied any fault on T-Mobile's part and has not offered any compensation or actual ETA beyond the 6-8 weeks line.

T-Mobile should have been proactive about this and quickly identify users effected, apologized, and offered a nominal "make it right credit". Manufacturing and shipping delays happen, logistics systems get bugs (all too often in T-Mobile's case), but what is inexcusable is that amount of badgering it took by a select few to get information that was provided to those select few only.

Sorry, this has turned into mostly a rant. I really love where T-Mobile is heading with this whole carrier movement. Enough so that I left the deeper coverage frequencies (in my area) of AT&T for T-Mobile because that's how you show your support as a consumer. But they are really making it hard to keep loving them.

---------- Post added at 05:45 PM ---------- Previous post was at 05:43 PM ----------

Sprint is only selling the 32gb as is AT&T which seems to be much more abundant then the 64gb.
[Nexus 6  General] ericsignals:
Got a response from the exec team to my follow up. Their "new information" this week is that Motorola is filling orders 6-8 weeks after order is submitted. I asked why the order tracker shows nothing while others see estimates...to which they are "working on getting all orders to be updated" in that tool.

Basically was told to wait and eventually they'll send me updates when the device is closer to ship. Rattled off notification this and UPS tracker that will be sent when time gets closer... and I can "keep checking the order status tool".... Yep I'll keep checking the " tool" that gives me no information or even recognizes my order.

Also was told there is no way to change my shipping method....this despite my device won't ship for another month...grrr

So.....
[Nexus 6  General] bradich84:
Just got a call from the executive team. Got the standard, you'll receive your order within 6-8 weeks from the order date, and they added that the delay is caused by Motorola and is out of our control.

Ordered 11/18 at 10:43PM

64GB EIP/existing customer upgrade, no jump

Edit: For whatever reason, they called my secondary line. They don't even have their **** together enough to call the correct number.
[Nexus 6  General] Disconn3ct:
That is exactly it. I'm not nearly as pissed about the delay as I am about the silence. If I had ordered on 'cyber mondey' I'd have a better chance to get the phone soon than their "answer" (6-8 weeks).

So is T-mobile.. I could go about 3/4 mile from where I'm sitting and walk out with a 32G..
[Nexus 6  General] dkotoric:
so i ordered a 32 gb model on sunday woke up this morning and had a ups notification with a tracking number and just got another new tracking number which i asume is for the 64gb model
[Nexus 6  General] gotsoot:
This makes me nervous, my order and time is identical to yours. Why would they tell you 6-8 weeks instead of 12/22 like they told me?
[Nexus 6  General] josephmgaffney:
Sorry to cut up your rant into one line, but IMHO that is the most important one right there. It is something I repeated in my email several times,and pointed out that it was us who found the problem, it was us who have been trying to solve it, and that is the root of the issue. We shouldn't be doing that as customers. We shouldn't have to beg and plead for the tiniest of answers

So I'm all about your rant :)
[Nexus 6  General] nycbiker:
That's actually what I did on last Friday - I'm on a business trip this week and my old phone's battery was shot, so I needed something (and didn't want to buy a new battery just to throw it away in... 6-8 weeks... :P). I'll be returning my 32GB next week, I just hope that I'll have a 64GB to swap to when I do.
[Nexus 6  General] rsf2:
Could they finally be starting to ship? Ship what was your order time?
[Nexus 6  General] r0adki111:
I ordered 2 (jumps) dec 13th and was told they will ship to my house (i did this in store). I had tracking numbers on the 15th. They are in transit and will be here monday. 32gb versions. Just throwing out my experience.
[Nexus 6  General] dkotoric:
i ordered on December 1st, well i ordered on nov 19th but they cancelled my order on the 1st so i reordered
[Nexus 6  General] maconsultant:
Moto giving $100 off.. If they had devices to order I'd cancel my T-Mobile order.

Edit: The $100 off is not applicable on the Nexus 6

Sent from another Nexus..

5...
[Nexus 6  General] sightx:
I was told shipped by the 22nd if this is not true I may lose it on a rep.
[Nexus 6  General] maconsultant:
But they have told us many things that turned out to be untrue already.

Sent from another Nexus..

5...
[Nexus 6  General] sithdroid2187:
So far no shipping info. I am not feeling this delivery by the 22nd idea.
[Nexus 6  General] rsf2:
My feelings exactly. Make us believers, T-Mobile.
[Nexus 6  General] Ywalme:
Is your CSR J. Graham? Because it sounds like mine. Same thing: 6-8 weeks ETA, denial, no credits offered (had to ask for the Cyber Monday one.)

I also ordered the 19th and haven't got any emails about my order being shipped any time soon. Hopefully that "All 11/19th orders will ship by 12/22"

is true and we won't have to deal with CS about this issue ever again. If not, or if only some orders get shipped and the same screw-up is still happening,

then the ranting will just increase exponentially.

I think I should email again and make the CSR call me and explain why I'm not getting the same information as many other people...
[Nexus 6  General] jhepoy:
I was searching for other T-Mobile contact infos other than the Executive Response team, when I stumbled upon this:

http://blog.lococobra.com/t-mobile-executive-customer-relations#comment-4787

Above is a list of a direct extension of some of the ECRs.. I can confirm that 2 of the ECRs I have made contact with previously is listed there.
[Nexus 6  General] sightx:
Good luck everyone, I hope everyone gets their Nexus 6 shipped today! /fingerscrossed!
[Nexus 6  General] josephmgaffney:
I got called because I'm... Well nice people will call it persistent, I'll just call myself annoying. So I would not send an email off, I would contact them constantly on twitter and google+ and Facebook, and just consistently ask for a date because "backordered" is not an answer when orders placed nearly two weeks later have an estimated ship date. They will end up calling you, though it can take a day.

And you're right, if it doesn't ship, after every one I contacted, everything I sent, I will go from annoying to asshole very quickly. But like I said, I'm willing to give the benefit of the doubt that there will be resolution with the last chain of emails with Mr. Sievert, so I will wait until Monday before I do anything else.
[Nexus 6  General] va2azerik:
22nd is D-day !!!

josephmgaffney, thanks for all the work you put in for us. I have been posting on T-Mobile's Google+ and Facebook post and I see your post everywhere. You have been busy my friend. I hope that that 22nd date is firm because like everyone else I am going to go crazy on a CSR if there is no movement! This no info on the order tracker tool no charge on my bank account and no info from T-Mobile really has me worried. Today was going to be the day that I canceled and ordered a 32GB N6 but since we have a semi-promise of shipping on the 22nd I am going to hang in there for the long haul. But again if T-Mobile doesn't come through the next CSR that I speak with will flag my account as an abusive customer because I am letting loose everything.

Order placed for 64 MB

Ordered 11/19/14 3:48am MST

Backordered 11/25/14 2:00:40 am
[Nexus 6  General] SoCmodder:
I wonder if they're hoarding the 64gb supply now so that they don't "accidentally" send them out of order and they can just send them all out at once. lol
[Nexus 6  General] rsf2:
This is exactly my theory.
[Nexus 6  General] maconsultant:
Well they need to hurry up already. First and last time I buy a device from a carrier.. What was i thinking..!?

Sent from another Nexus..

5...
[Nexus 6  General] jahnbodah:
I am hoping so as well. I ordered in store just before thanksgiving. I hope they ship all of them out overnight since they acknowledge that they have had people waiting so long.
[Nexus 6  General] maconsultant:
Never going to happen... But think about all the stuff going on as they supposedly ship on the 22nd that's 3 days from the american holiday Christmas.. I say people get them after New Years. This shows that behind all the unCarrier BS (Smoke & Mirrors) T-Mobile is still the same B rated company that was the home of the prepaid account for bad credit and people who wanted to hide their identity. I used to be easy with them.. But not anymore, this has done it for me. I will call them on the bullsh!t for even the smallest infraction now.

Sent from another Nexus..

5...
[Nexus 6  General] ericsignals:
Doubtful... The executive csr said there was no way to change my shipping method despite having no idea when my phone will ship...other than maybe 6-8 weeks after the order was placed. I ordered on Nov 20th...at no point would he even say a date range just an ambiguous 6-8 weeks was stated over and over...its like they have no idea what the other parts of the operation are doing.
[Nexus 6  General] maconsultant:
Exactly.!

Sent from another Nexus..

5...
[Nexus 6  General] ericsignals:
All I wanted was a " you ordered on 11/20 we expect it to ship around 1/2-1/15". It sounds more official and after almost a month they should have a damn clue.

Hell, is it even from the order or the backorder date. I thought I saw those dates vary 5 days in some peoples cases....so annoyed with this whole process....If they didn't have the best cell plans for me I would have dropped them by now.
[Nexus 6  General] AdamNCincy:
Interesting ...

:rolleyes: http://www.bizjournals.com/memphis/blog/2014/12/fedex-says-port-contract-disputes-delaying.html
[Nexus 6  General] maconsultant:
I was given 3 completely different arbitrary dates... first the 16 of Dec. then something like from 1/10/15 - 1/24/15 then 12/22/14 - 12/29/14. So who can believe these cats, they lie just to get you off the phone.. Thats why i record each and every call. Going to call today..
[Nexus 6  General] gotsoot:
I've long suspected this... union pricks.
[Nexus 6  General] Alex1212:
Should I be upset?

Quick rundown of my experience

1. Tried to order 11/26 in store. Promised there would be no Black Friday/Cyber Monday deals and that my phone would ship within 2 weeks. Cash register tried to charge me twice which prevented me from paying. Rep said he would email my EIP

2. Received EIP email 11/26 followed almost immediately by EIP canceled email

3. Thanksgiving. So I couldnt get anyone on the phone.

4. Called 611 on 11/28 was told to sign my EIP. I tried again and still wasnt able to. Called back and was told they would send me a new EIP email. They didnt

5. Called 611 on 11/29 and was finally able to receive my EIP and signed it.

6. Cyber Monday deal. Store manager was able to credit my acct the 48 dollars thankfully

7. Promised delivery date comes and goes. No tracking number/email/charge

8. I found this post and realized the issues Tmobile was having with the 64gb.

9. Called Executive number got 6-8 week date from order and 1 month credit.

10. Called store to ask them why I was told 2 weeks and Im now being told the 6-8 week. Rep said he would call and call me back.

11. He didnt and when I called him back he told me I will have it shipped 2nd or 3rd week of December.

12. Sorry this got longer than I expected. Should I be upset? I realize the 11/18 and 19 orders and anyone who ordered the 64gb before me should and hopefully will get theirs before me but Im not sure if Ive been "screwed".
[Nexus 6  General] gotsoot:
You haven't been screwed, you're just at the mercy of the limited 64 GB supply from Moto that isn't meeting demand.

The ones who have been screwed are the ones who stayed up all night to order online at launch with the expectation that we would be among the first to receive our devices. Only to have people who ordered in the following days get theirs first.
[Nexus 6  General] Alex1212:
Thats what I was thinking.....Maybe they are hoarding now to send out all orders. Maybe I get lucky. Hope you guys get yours soon.
[Nexus 6  General] casbar12:
So if we are to have those phones IN HAND by the 22nd like some of you believe then we better getting shipping notices pretty damn quickly. Anybody get anything last night? Not I.
[Nexus 6  General] maconsultant:
Neither I Cas... I doubt anything ships... They just keep selling dreams... Thought they sold phones...

For the record.. Neither GPS or T-Mobile has charged my card yet.

Sent from another Nexus..

5...
[Nexus 6  General] sithdroid2187:
Nothing last night! I can't wait for the 23rd so I can call and ***** someone out!
[Nexus 6  General] rsf2:
Not I. Wondering more and more what the hell is going on. I was told on Tuesday by my Exec CSR that they had just received a "large shipment" from moto. Why they haven't started shipping them on is baffling. Perhaps today will be the day. :fingers-crossed:
[Nexus 6  General] casbar12:
Like you guys were saying last night.. I really hope that T-Mobile is holding back until they can ship

all

the 11/18 and 11/19 placers' orders out. It does worry me though. I mean what could they possibly tell us if we don't get our phones by next week. I imagine at that point the only thing left would be.... the truth.
[Nexus 6  General] Disconn3ct:
Lol. You're funny.
[Nexus 6  General] Amac1222:
Today is the day they charge cards for shipments historically for the Nexus 6. I'm thinking by about 7pm EST we should all see some movement on our cards if they're meeting that 12/22 ship by deadline on the 64GB version.
[Nexus 6  General] regime2008:
That's a big IF right there. Hopefully they do it this time, and make us all happy for the holidays....
[Nexus 6  General] zolttt:
I am too starting to get concerned, mainly because my exec CSR "Hope" has not given me hope! I called her Tuesday, no call back and re-forwarded my initial email last night asking for a followup and have not heard back from anyone.

I was very excited when I had a my ups notification this morning, however if was for a pair of pants and not a beautiful new phone :(
[Nexus 6  General] Samsungpropaganda:
I was told this yesterday when I spoke a an Executive CSR and am really hoping it wasn't all to quiet us down for just another week.
[Nexus 6  General] casbar12:
I think my original CSR was named ****.
[Nexus 6  General] josephmgaffney:
I'll say that maybe they were referring to overnight since I paid for it, and could see it shipping tomorrow. If I don't see it tomorrow, I'll be leaving a message (since they are monday-friday at that office). After that I will be sending an email off again, with a comment that I will follow up Monday. On Monday if there is nothing, it will be way more than just once an hour.

For the moment though I'm letting it be, considering the reply I got I believe my message was well received, so I'm going to remain hopeful for now.
[Nexus 6  General] sithdroid2187:
I paid for 3 day and they told me in hand by 12/22.. We'll see.
[Nexus 6  General] casbar12:
If it hits Tuesday and there's no change we will join forces. [MENTION=4230302]casbar[/MENTION]
[Nexus 6  General] maconsultant:
So has anyone actually called the "executive team" number and actually got a person to pick up the phone..?
[Nexus 6  General] casbar12:
I had to call out [MENTION=259357]Tmobile[/MENTION]Help with the ES reps name before they returned my call. Total BS.
[Nexus 6  General] josephmgaffney:
Yes, a few times, direct to their extensions.
[Nexus 6  General] maconsultant:
i have called numerous times and its always leave a message. Im starting to think this "Executive CSR Team" is BS.
[Nexus 6  General] casbar12:
My first ES rep was to call me a week after his first call per my request. He never did. I called him back only to find out he want on vacation until 12/22. He left the name and number to another ES rep. This guy did not respond after 6 calls and messages I left. I DM'd [MENTION=259357]Tmobile[/MENTION]Help with the names of both reps and they promised me that I would get an immediate callback. I got one from the secondary rep about two hours after that. If I did not DM I do not think I would have heard back from anyone at all.
[Nexus 6  General] kiwicanuck:
Well this is interesting my order from 11/18 just disappeared from the alerts section of my.tmobile.com

Maybe this is a sign they're preparing to ship, or its another tmobile IT FUBAR
[Nexus 6  General] casbar12:
Any change to notification is good at this point. Let's hope this is it!
[Nexus 6  General] rsf2:
Count me in as well [MENTION=564631]russf[/MENTION]risch
[Nexus 6  General] zolttt:
Mine is still there (order from 11/19), same status as always.