yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] Skripka:
Increasingly glad I got my pre-order in and delivering early next week probably.
[Nexus 6  General] drksilenc:
well this leaves me kinda torn... I have a z3 i wanted to try but i have to return it tomorrow... I guess im stuck with it. I still have my g3 so i can always turn that into a nexus with cyanogen.
[Nexus 6  General] ggreenwood334:
Maybe they will carry the 64gb in store now.
[Nexus 6  General] Prod1702:
they already said that 64 is web only to start with.
[Nexus 6  General] bajasur:
I just had a Tmo rep tell me they are getting devices tomorrow and they haven't been told to not all them until next week... :/
[Nexus 6  General] ggreenwood334:
Did they say why though?
[Nexus 6  General] Joshnor713:
He/She probably doesn't know yet. Sometimes we know more than than these reps do :P
[Nexus 6  General] djkinetic:
Most reps at any retail store are completely clueless, which is sad cause in my younger days I used to be one of those reps, but the thing is I kept up with forums, anyway the Sr Product Manager of all of TMO US said himself the launch has been pushed back 1 wk, his tweets clearly say everything pushed back 1 wk. Tweet I'd be more inclined to take the word of the Sr Product Manager than a sales rep makin 11 dollars an hr + commission. IJS ;)
[Nexus 6  General] jrockie:
I called my local store and they said they had received them this Sunday and that they were definitely going to have some on sale tomorrow. He didn't say how many he had on stock though. This was before T-Mobile tweeted the disappointing news. But hey! I hope they don't get the memo and sell it anyway. I will still try.

Zip Code 22191 if anyone is interested...
[Nexus 6  General] Prod1702:
My guess space. In the T-Mo store I work in we have a hard time with space on all of the Iphone sizes and colors. Also there isn't a need for that size in the store. Most people that buy phones only get a 16 maybe a 32. So there is no reason to have ones for the 1%.
[Nexus 6  General] jhumps:
T mobile has delayed the launch till november 19th according to android authority and android police
[Nexus 6  General] casbar12:
Sorry to see you go, Phekno. Completely understand though with your situation. Good luck with that 32. I am sure you will see it soon.
[Nexus 6  General] blazinazn:
I suppose you are correct. But there really isn't much you can do about it at this point, other than call and voice your displeasure. Maybe if enough people did it then they would address the root issue, which is their crappy inventory system.

I'm still weary that my first order won't be cancelled and it will still ship. We shall see.
[Nexus 6  General] lordhamster:
I'm with you phekno,

I've not canceled my order yet, but I've just put in an order for a 32GB. As soon as that ships, I'll put in a request to cancel the 64GB.

Honestly the only reason I went for the 64 over the 32 in the first place was that the price was so close. Hell I haven't even filled my 16GB Galaxy S5 yet. The one takeaway I have from all of this is that I'm calling into question the utility of the Jump program. Both times I've tried to use it, I ended up waiting significantly longer than those who bought direct from a manufacturer (iPhone 6 Plus for the wife) and my Nexus. I'm going to drop Jump from my line and just bank the cash towards buying phones outright when I want them.

As the T-Mo... they suck as a retailer, but are a fantastic carrier/dumb-pipe...which is really what I want them for. Just switched to the $100 family plan today and have been loving the unlimited international roaming etc .

Now I just hope my phone actually ships. On my 32GB I do have a "pending shipping" already as well as a card charge.
[Nexus 6  General] psychrage:
I placed my order for a 64GB in store on the 23rd(Jump! upgrade). I was told it SHOULD be shipping within 5-days. But of course I had already read they were on backorder, don't remember what others were saying around then. That night, T-Mobile's website also indicated a 5-day shipping ETA.

The order status page still gives me the "check back in 24-48 hours" BS.

I called customer service last night to see if I could get an ETA. The lady said that as of 4 days ago(the 10th) my order was updated with a note saying there is no ETA for when the phone would be shipping. She had NOOOOOO clue the 64GB Nexus 6's were backordered at all and seemed very concerned that my order was REALLY messed up. I had told her it was likely there was nothing wrong with my order, as this story was pretty consistent with other people's orders from what people online are saying. She agreed.

I told her I wanted to go ahead and cancel and place an order for the 32GB, so she attempted to bump me to a sales person. Which put me back in the main queue, and I gave up after being on hold for 20 minutes. It had only taken me 5 minutes to get to the first girl. So it seems like my 64GB isn't cancelled. I'm going to give them through this week, and then I'll likely cancel and order a 32GB.
[Nexus 6  General] phekno:
When did you order it?

The only reason I ordered the 64 was because I knew there weren't going to be any at the stores in my state (or in the 5 or so states surrounding me). I figured, if I have to order online anyway, I might as well go with the 64.
[Nexus 6  General] blazinazn:
Around noon today, EST.

On the phone. I dialed 611 and they routed me to sales.
[Nexus 6  General] gotsoot:
Hopefully you guys canceling your 64GB orders will free some up for the rest of us. I'm going to stick it out and wait, but with my luck they'll still ship you a 64 anyways and you will get your canceled order before I get mine.
[Nexus 6  General] phekno:
Hmmm...I hope that's the case with mine. I ordered around 11AM CST (probably around the same time you did) through the "executive response team". My order status still says that it's processing. My guess is that it won't ship until tomorrow, so maybe I'll have it on Wednesday.
[Nexus 6  General] psychrage:
64GB???
[Nexus 6  General] blazinazn:
Mine still says processing too. I'm hopeful though because if you think about it, the order was placed at 9am PST so there is a possibility that it ships today. I'm also near Louisville, KY, where they seem to be shipping from, so that also helps.

Nope. I canceled my 64GB and ordered the 32GB.
[Nexus 6  General] phekno:
ROFL
[Nexus 6  General] miike1106:
Sigh. I ordered on 11/26 and estimated delivery date is 1/7-1/21. I would cancel and order the 32, but i know after about a month or two I'll totally regret not just waiting it out.
[Nexus 6  General] Bataga:
Same here lol
[Nexus 6  General] wendellc:
I ordered @ 64gb on 11/19 and canceled on 11/24 after customer service gave me credit for overnight shipping. He notified me that 32gb was in stock so I ordered it and received it the day after thanksgiving. I just got an email yesterday saying my order for the 64gb was just canceled. Lol...
[Nexus 6  General] lordhamster:
The "ERP system" is a semi-retired guy named Earl in accounting shuffling a stack of carbon paper hand-written work orders around.
[Nexus 6  General] gotsoot:
If that were true, I bet all of us early orderers would have our phones by now. I like the drunk ferret and dartboard analogy better.
[Nexus 6  General] galatians51:
Yeah, the ERP stands for "Earl's Retirement Program".
[Nexus 6  General] petermk:
Completely off-topic but:

I got curious whose ERP they actually do use, since we've been making fun of it for 3+ weeks now...

And based on the ERP case studies SAP did with them, and that they have a Sr Supply Chain Planner position posted asking for SAP experience... I'm going to guess it is SAP. So anyone familiar with SAP Order entry have any idea how orders can go missing?

On another note... Not much they could have done worse with this launch. I suppose they could have called each one of us and insulted our families, but other than that... I'm pretty much convinced they swung for the fences on the launch suckage scale.
[Nexus 6  General] Prod1702:
Yea I feel the same way as gotsoot. If Earl was in charge I am sure his carbon paper work of made it so the 18/19er would of got it 1st. :)

---------- Post added at 03:33 PM ---------- Previous post was at 03:28 PM ----------

it is SAP.
[Nexus 6  General] sithdroid2187:
And SAP = Such A Pain
[Nexus 6  General] ras20904:
Whelp looks like I found my support group. Placed my order for the 64gb one on the 24th and haven't heard anything since. Called in on friday and the rep sounded very certain that it would ship the 15th.

Should have known that was bull >.>

That explore status page thing doesn't seem really reliable either. It pretty much just tacks on 4-6 weeks on your order date as the estimated shipping date.

Silly question I know, but any news from moto? Is demand that high or did they really just produce 100 of these things and call it quits until 2015?
[Nexus 6  General] AdamNCincy:
ras20904, they told me moto's site gets priority over carrier's orders... I call BS. I also call BS on the demand argument. There's no way they can claim "high demand."
[Nexus 6  General] zolttt:
I personally blame high demand, order issue, and motorola issue/recall for all of this. Reading all the posts I was tempted to cancel and get the 32, but if I do indeed get it before Christmas I don't think its worth it and I'd regret it
[Nexus 6  General] DeathByAsh'aman:
Is it only the 64gb versions that have the huge shipping delay? Sorry if this has been said in earlier pages. I saw some 32gb mentions but they were a week or two old.
[Nexus 6  General] Disconn3ct:
Except for those of us who get the "Check back tomorrow" message..

It is all 64G. You might still be able to get 32G in-store, and certainly people are doing online/611 orders that are showing up the next day.
[Nexus 6  General] lordhamster:
To be fair, SAP may run some of their underlying systems, but as in every SAP implementation the client layers on decades worth of poorly planned and poorly integrated patches and fixes until the whole thing is an unstable wobbly mess. Can't really blame SAP for that.

I battled with that for a long time... but then again, honestly the only reason I clicked the 64GB vs 32GB radio button was the measly price differential. I've never ever come close to filling up any of my phones. Historically I've never really kept any content on the device save for a handful of apps and app data.

The one thing that DOES hog space for me is Photos/Videos of the kids... but even with that, my current 16GB device has plenty of space left and my 64GB SD card I've got in it has only a few gigs of photos on it.
[Nexus 6  General] Prod1702:
Oh I was thinking you were asking about T-Mobile order system which goes by SAP for short.
[Nexus 6  General] slimc84:
Has anyone been unsuccessful in getting T-Mobile to cancel their order? I cancelled mine over 2 weeks ago and it is still showing as processing on my T-Mobile account. I have talked to customer service online at least 3 times and called as well. They continually tell me to just refuse the delivery.
[Nexus 6  General] MILH0U5E:
What had been the usual time from card being charged to receiving notice that it's shipped? 32gb model.
[Nexus 6  General] Prod1702:
it can take up to 2 weeks to cancel a order. I think when they tell you to just refuse the package is because if it ships before it is canceled, then if you refuse the package T-Mobile will cancel it once it gets back to the warehouse. T-Mobile cancel Order system is a POS.

---------- Post added at 04:43 PM ---------- Previous post was at 04:42 PM ----------

24 hours or less.
[Nexus 6  General] slimc84:
Never again will I order from T-Mobile online.
[Nexus 6  General] mahst68:
BTW

For anyone looking, Motorola's site has 32GB Midnight Blue's available to order. All White and 64GB Blue still "Out of Stock"

I believe like most that a containers after containers are sitting somewhere on a dock in California waiting to be unloaded but because of the backlog they will just sit until unloaded... that could explain the inconsistencies with the stock... I would also believe that less 64GB's were made then 32GB models. The color thing I can't explain since it seems more like White (wish I had or could get one) as oppposed to Blue... that may truely be the only "real" availability issue.... It stinks that this cannot be admitted by Motorola or the Carriers though.... at least it would let people know somethin and just not leave them in the dark. I believe the biggest issue especially with Tmobile is:

1. The inconsistencies with how the system selects who to ship to: Be it by whatever criteria they want to lie about... it is just not right... I was on the winning side of this for the iPhone 6 Plus when it first came out (ordered it a week after it came out and somehow got it next day...). Thusly cannot complain too much about waiting. I have they 32GB Blue one but like everyone... I want my 64GB. Like most I have even cancelled my order and they have yet to cancel it so either I will get the phone or the order will get cancelled, whatever comes first.

2. The utter lack of customer service to just say... they don't know and that no one knows. Don't lie and make excuses to placate people.

3. Monitoring of there ordering system so it does not get "out of hand" Same happened with iPhone 6 Plus... Same happened here. Don't let the system continue to take orders past a certain amount available... better yet don;t even offer it until you have sufficient quantities. Yes, we know, you may have been misled by Motorola and the supply chain but don't use it as an excuse for your system's failures to just cut people off from even placing orders.... How can order 1 on the 28th of Nov when people who ordered on the 19th hadn't got their phone yet.... duh...............

4. Don't run a discount on an item that you don't have stock on and that ton's of people have on backorder and then act "dumb" about people asking for discounts after the fact. I got the money off my 32GB didn't on my my 64GB order that is still out there. If I get the phone before the cancellation goes through then I will call in and complain and get it. If not no harm no foul... But why even put customers through that?

I hope John L.'s Uncarrier announcement tomorrow will also include him saying that they will fullfill all Nexus 6 orders by Xmas... but I know it will be just the same self patting on the back crap they do everytime... :eek:
[Nexus 6  General] gotsoot:
T-Mobile is even running a $48 off sale on phones that they can't get month old orders out for.
[Nexus 6  General] rolling56:
Works great and i slapped on a Thanks for ya :good:
[Nexus 6  General] ras20904:
Email from T-Mobile

Well just got an email from T-mobile a few minutes ago. Looks like things are maybe, possibly, finally moving along?

"This is your update on shipping status for order number *******. We are awaiting more Nexus 6 shipments, and still anticipate shipping your order number ******** between 2014-12-22 and 2014-12-29.

If the timing of our shipments from the manufacturer change, then the timing of your expected ship date may also change. We'll let you know as soon as we have any new information. We'll also send weekly updates as we continue to process your order, including an exact shipping date and tracking number. Our goal is to keep you as up-to-date as we can as we continue to work toward getting your order shipped.

Sincerely,

The T-Mobile Team"

Shipping date looks to have moved up from the previous one. Hopefully it shows up next week or before.
[Nexus 6  General] lordhamster:
I didnt' get any emails, but my old order (I'm not canceling the old 64GB order till I have my 32GB in-hand) said between 1/05 and 1/15 or something previously, now it also says between 12-22 and 12/29.... who knows what that actually means in reality though.

---------- Post added at 07:32 PM ---------- Previous post was at 07:29 PM ----------

Any shipping activity yet on your order?
[Nexus 6  General] Samsungpropaganda:
I just received the same email with the same updated shipping estimate. Maybe I'll even get get it before Christmas. My device was ordered on the 24th of November for frame of reference.
[Nexus 6  General] GreeleyXda:
I dont event get emails, they havent assigned me anything yet im a new customer.

Only access i have is the tracking number i got.
[Nexus 6  General] josephmgaffney:
I ordered 11/19 at 3am, and no email.
[Nexus 6  General] felito6985:
Same here...WTF!!
[Nexus 6  General] phekno:
No shipping activity, but there was, at one time, a pending charge on my card...
[Nexus 6  General] chief2842:
Oh snap!!! Just got an email from T-Mobile telling me they are waiting on more of Nexus 6 shipments and expect my order between Jan 13-27th. BTW I ordered by phone on Dec 2nd.
[Nexus 6  General] Revthejedi:
Same here.
[Nexus 6  General] blazinazn:
between 2014-12-22 and 2014-12-29 were the dates I was given...I ordered on 11/27. I put in a request to have this ordered canceled this morning. Figures.
[Nexus 6  General] mahst68:
Canned Responses....

I think the emails everyone is getting is T-Mobile's way of saying... here's the update, live with it... They probably dramatically added a lot of extra time based on your original order, sounding like a month and a 1/2 give or take a few days for everyone based on those order dates. I still think they really don't know when they will get them but this may at least clear out orders that people may no longer want to keep due to the timing, may scare new orders off or may convert people to 32GB.... Whatever it maybe, I don't believe it means that they have any greater insight to when the shipping or anyone's particular order will be shipped... no matter
[Nexus 6  General] dkotoric:
do they have 32gb in stock

Sent from my Nexus 6
[Nexus 6  General] blazinazn:
yes.
[Nexus 6  General] dkotoric:
hmm will just cancel my 64gb one

Sent from my Nexus 6
[Nexus 6  General] ericsignals:
Still waiting to hear back as to why the order status tool is showing estimates for some people while mine shows nothing but it takes 24-48 hours to update....ordered on Nov 20....been a long 48 hours lol
[Nexus 6  General] petermk:
It almost feel likes all 18th through 20th orders are in a blackhole somewhere and T-Mobile's way of dealing with it is to shrug and go "well... I guess they'll eventually just cancel their orders... no need for me to deal with it"
[Nexus 6  General] rsf2:
Did anyone receive an email that DIDN'T look up their order using the order status link? Perhaps looking up your order with that tool is linked to these status updates. This would explain why those of us who order on 11/19 arnt getting emails as our order number cannot be found using that tool. Just a thought.
[Nexus 6  General] id10terrordfw:
Same date range here, ordered on the 25th.
[Nexus 6  General] ericsignals:
It seems later orders show up in the tool..early orders don't pull any info. Hopefully it means our orders are shipping soon..
[Nexus 6  General] josephmgaffney:
I sincerely hope thats the case, but I don't have the warm and fuzzies. If anything, I've got the old and crankies.
[Nexus 6  General] gotsoot:
No email here and the order status tracker still doesn't work. 10/18 10:43 PST order.
[Nexus 6  General] Alix8821:
yes. i ordered a 32 Saturday afternoon. It shipped within an HOUR of ordering, and came today at around noon.

Soon as i got it, I canceled 64. Going to call again, a few more times this week, to make sure cancel goes thru.
[Nexus 6  General] SymbioticGenius:
I'm actually to the point where I don't even want the damn thing anymore. If my OG MOTOX gets lollipop before my nexus arrives I'm gonna decline.
[Nexus 6  General] lordhamster:
I wouldn't be so sure. I ordered a 32gb today around noon and still have no shipment...even though today is a Monday (work day?) and not a Saturday. Maybe I'm just cursed. It seems nothing I order from T-Mo ever ships
[Nexus 6  General] AdamNCincy:
I ordered mine last night and it's in route right now expected to be delivered tomorrow... took a while to get tracking # though.
[Nexus 6  General] nlua:
I just tried rechecking my order status and it gave me the same thing the black hole people were getting. But I tried refreshing a couple of times and it gave me an update. Have you guys tried refreshing a few times? I know it sounds crazy... But it might just work! (In a B-movie scene where they think of something stupid kind of way) [emoji38]
[Nexus 6  General] josephmgaffney:
It did not work for me.
[Nexus 6  General] Iboschi:
That's because we're in limbo bro! 18th/19th orders are only viewable from the spirit world. Or, if your spirit animal is a ferret! Maybe this week we'll get em... Or March, if we're lucky!
[Nexus 6  General] josephmgaffney:
I'm putting my money on Christmas.

2015.

I'm also now crankier than I ever have been. I'm not letting a single tweet by Des, Mr. Legere, Mr. Sievert, or T-Mobile go by without a comment. Which will make me very busy tomorrow during a meeting (oddly enough with a handset manufacturer, though not with that division), but I think it will be worth it.
[Nexus 6  General] Nogawd:
My personal story...

Wanted to order my Nexus 6 64gb around Nov. 21st or 22nd, but it was out of stock. I was finally able to order Nov. 24th, but of course it was still out of stock. Like many, weeks of nothing. I got the email from Tmo yesterday saying my device should ship Dec 22nd - Dec 29th.

Of course, not holding my breath.....
[Nexus 6  General] dems86:
4:40AM 11/19 and I'm also getting nothing with the order status tool (tried refreshing like one person mentioned, negatory). Although 17th - 22nd ship ETA was confirmed on Saturday by Executive Response or Services or whatever they call it.
[Nexus 6  General] sightx:
Order: November 19th at around 2:00 am CST. No emails ever except the original and the eip agreement. Tried checking the order thing and got the 24-48 hour bs message. About to do the refresh thing and I will edit this on results.

Edit: refreshing did nothing. This ordeal is on my last nerve.
[Nexus 6  General] pavankp:
This gets weirder and weirder. I got an email today that my order is expected to ship between 12/22 and 12/29. Original order on 11/26, backordered 12/2. Cancelation requests made on 11/30 and 12/5, after I bought the 32gb in store on 11/30. Just yesterday the tool showed expected shipping between 1/7 and 1/21. Don't know what to believe or expect anymore!
[Nexus 6  General] jian9007:
Ridiculous

I finally emailed executive response last Thursday and have heard absolutely nothing at all. I'm one of the 11/19 orders (12:48AM) and they haven't even responded by email or phone. Wow. I hope that they just looked up my info and know that our phones are shipping this week so they aren't bothering to contact me. I'm not switching my order to the 32GB either, since my Note 3 has 32GB and I have a 64GB SD card, and there's usually around 5-7GB free on my phone and currently only 13GB available on the SD card. So I need the 64GB for sure, even if I clear some stuff out. I feel like they should be able to get our early orders shipped. There can't be more than a few hundred of us and I'm confident that Motorola can build an extra 200 phones in the 4 weeks we've been waiting. So either T-Mobile screwed up by not ordering enough or botching the preliminary orders (though after 4 weeks that's no excuse), or Motorola has 1 person and 27 monkeys building their phones at a rate of 2 per day. I'm going with T-Mobile screwing up since Play store and Motorola have some for sale every week.

I've been with T-Mobile for 9 years, have multiple phones and tablets on my plan, and never paid late (and have excellent credit), so obviously it's every type of existing customer who got screwed in this fiasco. New customers and those who ordered in-store seem to be the majority of those who have received their 64GB Nexus 6 orders. I love T-Mobile but this is just a slap in the face to existing customers. We'll see if any of us get any notifications/shipments this week. :fingers-crossed:
[Nexus 6  General] GreeleyXda:
Tmobile doesnt judge, they screw everybody new or old. Im a new customer, and at the time of ordering i was told id have to wait a week only. Now its two months, i obv wouldnt of signed up if i knew that.