yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] josephmgaffney:
My guess? Cyber Monday orders will ship. Just because.

And yeah, some do seem to think thats the problem. Again and again on G+ and Facebook they will say "Blame Google/Motorola", and then I explain it and they say "Oh, well that is messed up." I know it is, that is why I commented on it in the first place. But then Des goes and suggests thats why we are irritated and now there are just more of them saying the same thing.

Ugh. Either he doesn't bother reading what we say, or he's just trying to make us look like the assholes.
[Nexus 6  General] sithdroid2187:
I'm half tempted to call in again today for a status update. Just to see if the next CSR I get give me the Monday delivery estimate just like the guy yesterday did. I really hope it doesn't show up Monday cause then I am really going to raise hell!!!
[Nexus 6  General] verusevo:
I do think though that people should stop comparing their orders to everyone else's in regards to this issue. Because as of right now instead of a collective issue that all of us who ordered phones within the first instances of it being available are yet to receive them. People are literally quoting down to the exact second when they placed their order and comparing it so to someone who ordered moments after. If we want this to be treated asa wide spread issue. We can't sound like elementary school children complaining about our class mate cutting in line.

It's one thing to state orders placed days or weeks after receiving priority but comparing your individual experience with another's individual experience definitely gives an air of fractured entitlement issues.
[Nexus 6  General] Dan37tz:
Get this fellas,

I dropped my Note 3 and obliterated the screen just recently so the Nexus 6 launch came at a perfect timing..

Ordered my 64GB Midnight Blue on 11/19 at 12:03 AM PST.

Chose overnight shipping, signed my EIP and thought everything was good. Phone status didn't update until 11/25 where it went to "Backordered" status like most of you guys.

Pretty pissed off, I called T-Mobile and cancelled the order immediately and picked up a Note 4 instead. So I got the order cancelled through T-Mobile customer service and she assured me that everything is good.

Yesterday I see T-mobile charged my credit card, then later in the day I get a shipping notification with a tracking number. It's out for delivery for today!

I don't know if I should feel irritated or ecstatic?

:eek::confused:

Not sure to keep or refuse delivery, considering I just scored 2 Moto X 2014's through the cyber Monday deal.
[Nexus 6  General] Amac1222:
I'm not talking about walking in and out of the store with a 64gb. I KNOW the store doesn't sell the 64gb version but you CAN walk into the store and do a site-to-store order and they DO have separate inventory for site-to-store compared to web ordering.
[Nexus 6  General] arcanexvi:
Order history

Back Ordered*11/20/2014

at*02:55:44 AM

Order Placed*11/19/2014

at*04:44:50 AM

Still nothing...
[Nexus 6  General] verusevo:
Duh dude sell it for profit. I'm sure someone's willing to buy
[Nexus 6  General] Alix8821:
Accept it, and I'll buy it off you thru paypal
[Nexus 6  General] burch:
My card was charged 12/2 with no tracking notice as of yet.
[Nexus 6  General] SoCmodder:
UPDATE!

So I was just contacted by the "executive office" via phone.

The lady was super awesome and she finally gave a straightforward answer as to why we were "skipped"

Not only were there different channels for ordering (phone, store, web), but those were also separated into jump, non-jump, etc.

Anybody who placed an order through the store will get shipped to first. Jump being the set of those that were shipped to first and then others.

For those of you like myself that ordered via web:

She told me that my order would most likely be fulfilled by the 15th, but absolutely no later than the 22nd of December. She said that this would be true for those of us that ordered via the web on the 19th.

I talked to her about us tweeting at Des and that all we wanted was the answer to the question of why we were skipped and that if he had just told us what she did that it wouldn't have been as big of a deal.

She then went on to tell me how much I was going to love the phone because she got to play with one yesterday.

Very good rep, super helpful and didn't give me a runaround. Answered every single question I threw at her.

Now I don't know exactly what "fulfilled" means. Whether it means shipped or that they will just have the inventory I don't know.

Here's to progress!

Edit:

Btw, I can call her back, so if you have a good question, just PM me or something and I'll try to ask.
[Nexus 6  General] Orange_furball:
Thank god they backordered my phone.

I would seriously feel terrible if I got mine before any of you. Hang in there everyone!
[Nexus 6  General] egavas61:
That's exactly what I did. T- Mobile messed up my IMEI and I wasn't able to order on the Web. So I had to wait until the local store opened to order my 64GB in store @ 10:30 AM 11/19 pst. CC was charged on 12/3 and I received my phone 12/4.
[Nexus 6  General] phekno:
Well, at least we heard something. That's definitely what I was looking for. I mean, I hope I don't have to wait until the 22nd.
[Nexus 6  General] josephmgaffney:
Ehhh.... no. I'm complaining because people ordered a half a day later and got shipped right away.

And being first would be the definition of being entitled to it, not 'entitlement issues'. Seconds are one thing. A half a day?
[Nexus 6  General] xxprodigyxx11:
So like a lot of you, I ordered on the 19th using jump, and have been backordered ever since. Then I get this text. The nerve of these people! It's like they're rubbing it in!
[Nexus 6  General] Jantley:
12/3. No tracking notice yet either.
[Nexus 6  General] Iboschi:
I didn't see you on the spreadsheet. What time/day did you order? I think that will help us judge our own orders (somewhat) based on your time-frame. I think, though you've been given answers, it would be nice for the rest of us to be given an answer(s) in a broader announcement. Not funneled through one user. I'm still upset at their management of this launch, and the way they're hiding their own ****ty system.
[Nexus 6  General] phekno:
He's on there. Looks like he ordered around 5:45AM PST...about 15 minutes before me.
[Nexus 6  General] SoCmodder:
Yeah, I'm on there. It was around 5:45 am PST.
[Nexus 6  General] josephmgaffney:
Iboshi ordered.... quite a bit earlier. If I remember right, about 10pm PST the night before. And I was a few hours before SoCModder. But that doesn't tell us anything either, since Iboshi's should have shipped right away, well before any of us or many of the other orders, regardless of sales channel or upgrade/new/jump/whatever.
[Nexus 6  General] jhepoy:
Executive response team are awesome.. that's how I got a 50% discount on my Samsung Note 10.1 2014 Edition... if you complain more, she might compensate you for the inconvenience..
[Nexus 6  General] phekno:
They should compensate everyone who ordered 11/19 and still hasn't received their order.
[Nexus 6  General] jhepoy:
Actually, they did on mine.. they gave me a 50 dollar credit for Cyber Monday deal... i ordered on 11/19.
[Nexus 6  General] SoCmodder:
I definitely wouldn't complain if that happened haha. However, since they already gave me the cyber monday deal and refunded my overnight shipping cost I think I'll call it good.

If it doesn't ship by the 22nd though I'll definitely be calling in again asking for something more.

I really tried to explain to her that none of us were really mad about the device being backordered. Just that we didn't like being patronized ("Make sure you check your order status by going to your account." ... duh) and lied to about the reasoning behind this all. (I count the absence of information as a lie) .
[Nexus 6  General] casbar12:
They just called me too. Didn't give me a credit or anything just said to expect shipment by the 22nd at the latest.
[Nexus 6  General] dems86:
Were you expecting a call from them, or does it sound like they are going through and calling all of us affected by this craziness?
[Nexus 6  General] SoCmodder:
Yeah, she asked if there was anything else she could do. I said that other people got their shipping waved and asked for it. She was more than happy to though.
[Nexus 6  General] Iboschi:
I would suspect that [MENTION=4504155]askd[/MENTION]es put him in touch with the Executive team. It would be AMAZING if they reached out to all of us, and they won't do that.
[Nexus 6  General] casbar12:
I wasn't expecting a call. We will probably all get one. I took down his name and direct extension.
[Nexus 6  General] dems86:
How do I get in touch with texecutive team? I woud also love to get some sort of reassurance from them too :)
[Nexus 6  General] Iboschi:
How'd you get a call?! EDIT: I see it was a cold call! I hope I get one!

P.S. We live in the same city...
[Nexus 6  General] casbar12:
Well.. it's interesting actually. My phone started ringing and I picked it up. :laugh:
[Nexus 6  General] josephmgaffney:
I did just get reached out to by the executive team as well, similar timeframe (Before the 22nd), though I could get more information in a few days.

I'd expect that is the same timeframe you'd get, though I still think you should be... like tomorrow at this point. You ordered so damn much earlier than I did its insane. The idea of 5 weeks is crazy enough for ordering that morning, and seeing others get shipped out even this week that were so much later, but at least its something.

I did spend a few giving my general feedback on other items and what was frustrating in this process. I do still have his direct number as well, and will follow up on Monday or Tuesday most likely just to check in.
[Nexus 6  General] casbar12:
I did contact support a couple of times over the last week or so. Maybe they were just following up..

or...

They have related my twitter/reddit/xda accounts to my T-mobile account and have been monitoring our bit of work over here. Hmmm..
[Nexus 6  General] Iboschi:
You're probably right about time frame. Damn, that's nearly 6 weeks from ordering. I'll probably try for the GPS release next wednesday, I like googles RMA policy better, even if it adds 2 weeks to delivery. I would rather not give my $$ to T-Mobile at this point. Keep us updated!

Dude, that makes me a bit nervous. I've been fairly vocal about their mishandling of this process on reddit. I can only immagine the NSA/TMO department is like "WE KNOW WHO YOU ARE", and now my crappy service will get crappier... Okay, I'm not that nervous, but I don't like the idea that they'd be tracking, and it is possible, though a touch improbable...
[Nexus 6  General] slosrtnick:
I just got this text...

Home theater experience on a smartphone. Get the Nexus 6 with a 6" HD display from T-Mobile. For no down payment, with approved credit. http://t-mo.co/1tfukmm

I would love to get a Nexus 6....if you guys would ever ship my order out...lol

Nick
[Nexus 6  General] Iboschi:
I would also be curious if they intend to try and re-configure their system to begin shipping according to order time, or are they going to continue to essentially ship according to the "system" they have in place. I pm'd you with this question if you get in contact with them again. I guess I'm just curious if they intend to leave the system broken, or if they are going to fix it. It's nice to have answers, but I feels disingenuous, and late. Great, you have a screwed up system, thanks for letting me know. Are you going to fix it?
[Nexus 6  General] compuguy1088:
I ordered a 64 gb on cyber monday. No movement yet (non jump).
[Nexus 6  General] jhepoy:
Send an Email to: ExecutiveResponse@t-mobile.com and make sure you CC: john.legere@t-mobile.com
[Nexus 6  General] jaggrey:
Just got a tracking number text from T-Mobile! Just when I had already decided to forget about it for now.
[Nexus 6  General] sithdroid2187:
I just got my call from executive services. Same info, in hand no later than Dec. 22nd however she said that she believes that I am in the next wave to be sent out so, fingers crossed again.
[Nexus 6  General] phekno:
Did you contact them to call you back?

Is "next wave" something like next week, maybe?
[Nexus 6  General] derekr44:
Sigh...
[Nexus 6  General] casbar12:
They didn't contact you yet, phekno? They told me there's a slight chance of a shipment next week. They said it is highly likely it would be closer to the 22nd.
[Nexus 6  General] sithdroid2187:
Nope, she said they were reaching out to those who called Customer care and those who spoke out on social media. I never asked for a call.
[Nexus 6  General] ajsmsg78:
I received my tracking number today as well. I also received a phone call from the corporate office in response to an email I had sent to John Legere and they credited me for a free month (around $180, I have multiple lines) of service for my troubles. T-Mobile is still the best regardless of the backorder issues. They do care and that's why I stick with them.
[Nexus 6  General] phekno:
No, they haven't contacted me. I haven't contacted them, though, so I'm not really expecting anything.
[Nexus 6  General] jaggrey:
I also got a call from the Executive department. They gave me the Cyber Monday credit and gave me the 22nd date also. I told them an hour before their call I received the tracking text and he verified it on his end also. Really surprised at the level of customer service and responsiveness. Thumbs up T-Mobile!
[Nexus 6  General] v8dreaming:
I got the case I ordered from China before I got my phone. :(

Also, spoke to the T-Mobile help people on twitter and got the Cyber Monday discount.

They said that they credit wouldn't apply until the order went through and that I had to let them know when I got the phone for them to be able to apply it. That seems a bit odd to me.
[Nexus 6  General] Amac1222:
Simple, they are allowing your eip to get credited instead of your bill. I guess I'm assuming you're using eip, if not, sorry for the assumption. Apparently they can't credit the eip until it's put in force, which means the phone is in use. A lot of us have had them credit the bill over eip just because that's what they are offering.
[Nexus 6  General] v8dreaming:
That makes sense.
[Nexus 6  General] katamari201:
Customer service has gone significantly downhill. I don't know where people have been getting good customer service from, because I've had no less than half a dozen calls with half a dozen different reps, all who sound like clueless idiots who literally shouldn't even be manning a customer service desk since they can't even handle basic conversation skills and politeness, and obviously outsourced poor English webchat reps who keep speaking to me in broken English and telling me to call customer service and the only reason why I was using the webchat because i was having such bad luck with the REAL customer service on the phone. This is cheap MVNO level of service, not large carrier level. The UNcarrier price savings seem to also include reduction in competent service reps as well.

And lets not even talk about the ordering system. It is completely broken. I had ordered phones a few months back as well and their awful order status always says backorder no matter what and they don't even tell me the items have been shipped until AFTER they have arrived at my door step, with the WRONG phones of course. Reps were just as clueless then as they are now. I didn't care too much about those phones because they were budget phones meant for annoying relatives, but this one I am actually paying $$$ to get and can't even get any straight answers. They can't even tell you if the order has been canceled or under cancellation, and they have duplicate orders and inventory systems that are AWOL and show no info at all. If you can't even keep track of your own inventory, I don't know how you survive as a company. They are either lying, not showing the true numbers to the reps (which is the most likely), or so incompetent everything is in complete disarray and there are wild animals roaming their warehouses and they are chasing them with broomsticks. And the most poignant to most people is how so many of the people who ordered early on 11/19 for the 64GB model were completely skipped over because of a flaw in the system that they have yet to acknowledge or take any necessary steps to fix.

I'm giving them another week to fix this mess and if they don't I am tempted to just quit T-mobile altogether. My service has gotten really ****ty with dropped calls, texts that aren't received, and frequent drops to low-fi 2G voice calling and slow internet. And of course the ever mutating monthy bills I get under their Simple Choice plan compared to my old grandfathered plan which is anything but simple with fees that never seem to stay the same from month to month even though I should have unlimited everything.
[Nexus 6  General] phekno:
Weird, still no call. I called customer service probably 4 times, I guess, and I spoke with [MENTION=259357]Tmobile[/MENTION]Help.

I'm actually a little disappointed that they didn't call. I mean, I guess it's not really that big of a deal, I'm sure they'd just regurgitate the same information they've told you guys, but...(sniff) I feel left out.
[Nexus 6  General] josephmgaffney:
Eh, it took over two weeks. I wouldn't call that responsive, merely an improvement over the nothing we had before.
[Nexus 6  General] Jfree3000:
Just got the text at 7:41 this evening, order has shipped. I'm guessing Monday for delivery. I'm on of the orders on the 19th, hope you guys hear something soon this is ridiculous. Keeping my fingers crossed for my 11-19 order family.
[Nexus 6  General] phekno:
Out of morbid curiosity, when did they charge your bank/credit card?
[Nexus 6  General] Jfree3000:
I paid in store, jump customer, so my charge was on the 19th.
[Nexus 6  General] s10shane:
I got my tracking finally around 4pm today. I ordered the 64gb one online using jump on 11/19. The down fall is, I paid for 3 day shipping and it shows they shipped it ups ground.
[Nexus 6  General] Prod1702:
what time did you order? I do not see your name on the list?
[Nexus 6  General] s10shane:
yeah sorry I haven't put myself on the list yet

Order Shipped 12/05/2014 at 04:04:30 PM

Back Ordered 11/20/2014 at 02:57:49 AM

Order Placed 11/19/2014 at 10:55:30 AM

I ordered my phone through t-mobiles website and used jump.
[Nexus 6  General] Samsungpropaganda:
I wonder if the magical date of the 22nd applies to orders made on the 24th as well. I am coming from big red and the N6 is the first phone I ordered from T-Mo. I am stuck with a Prism II loaner until the N6 comes, if it ever does. This phone freezes when I text and listen to music at the same time and promptly corrupted the 64gb micro sd card I put in it when I got it that had irreplaceable photos on it all because it only supports up to 32gb. I have to say, not the best transition experience I have ever had.
[Nexus 6  General] phekno:
So, where do we stand on keeping the spreadsheet around? Should we keep it, just because, or should we get rid of it, because we kinda got the answers we wanted (more or less)?
[Nexus 6  General] trent41:
Did anyone else get a call from T-Mobile's office of the President? They called me today and provided a worst case ship date of 12/22/2014. I guess they got my phone number from this spreadsheet. They also credited my account $48 to equal the Cyber Monday discount price. It's not a solution, but makes me feel a little better that they are listening, which was my gripe during this issue all along. He didn't go as far as to acknowledge the order/ship glitch directly, but dis say they are looking into the problem that caused our orders not to ship in first in/first out fashion. So far they've credited me the overnight shipping and now the $48. Thats nearly $80 off the list price. I'm pleased with that.
[Nexus 6  General] sightx:
So I got really annoyed last night. I chatted with tmobile one time on the net same crap, called them same crap but got my shipping waived and still going to get expedited shipping, so I sent them a post on twitter. Finally they admitted this:

Thanks for the account information, Jeffrey! We had a system issue where a small number of Nexus 6 orders were placed in our queue right for customers whose launch-day orders were delayed due to the glitch. We're shipping devices as soon as we receive out of order on launch day, resulting in delayed shipping for some. We’re working hard to fix the issue and to make things inventory and expect backorders to be fulfilled within 6-8 weeks of when the order was placed. As soon as we can fulfill your order, you’ll receive a notification that your order has processed to ship. In the meantime, you can continue to check. T-Mobile USA. the current status of your order at [same link as order status lookup can't post url due to under 10 posts]

So yeah some of it is rehash but they finally admitted to the out of order orders.
[Nexus 6  General] slosrtnick:
I don't know how people are getting money credited back before the phone ships. I am told that they have to wait for a charge before they can credit the account.

Also, should I put my info on the spreadsheet? My 64gb hasn't shipped yet and I ordered 8:30am CST on 11/19. Backordered on 11/20...

Nick
[Nexus 6  General] Prod1702:
I would say yes we can keep up with how orders are going. They still have yet to ship any phones for web orders that were before 8am pst. All the orders shipping are still after 8am pst.
[Nexus 6  General] blaksmyth:
Did they email the tracking or send a text? I don't have a phone that will fit my nano Sim so I hope they email tracking info
[Nexus 6  General] alexh47:
Ordered phone (64GB) in store using jump.

Back Ordered 11/21/2014 at 02:58:05 AM

Order Placed 11/20/2014 at 05:59:58 PM

Added info to list.
[Nexus 6  General] phekno:
I've been on the spreadsheet for a while and I haven't received a call. I guess I don't really care, but the $48 Cyber Monday credit and some free overnight shipping would be nice.
[Nexus 6  General] jcallina:
Was just issued the Cyber Monday credit by talking to [MENTION=259357]Tmobile[/MENTION]Help on Twitter. Took a few, but easier than dealing with the phone. I had to get them to follow me first to send them a direct message.
[Nexus 6  General] vtmike:
They just text me my tracking number without any email and my account still says processing.
[Nexus 6  General] trent41:
We definitely need to keep the spreadsheet going. Many of us may have received a response, but this is far from resolved.
[Nexus 6  General] s10shane:
They sent me a text message. When I checked my order online. It says shipped instead of backordered. But they sent my phone ground shipping when I paid for 3 day shipping. Damn T-Mobile. I will be calling to get my credit. Now I have to wait 5 days.
[Nexus 6  General] blaksmyth:
Thanks, I have my tracking number now, shipped as of 12/5. I don't have a current phone with t mobile to receive the text from. Called and was able to get it from the automated system
[Nexus 6  General] casbar12:
Have you looked at the spreadsheet lately, phekno? Its amazing. We have to keep it going until everyone in our time frame receives their phone. If nothing else its very interesting to see who has received their phone and when. There's still people receiving them that placed orders after us!
[Nexus 6  General] AdamNCincy:
Ordered on 12/01. 8:11 a.m. PST. 11:11 est.

Yes, please keep spreadsheet, very useful and I'm sure tmo hates that it's out there! I do hope you guys get yours first, even though it does suck.

The best news for me I guess would be that they're shipping from out of UPS's head shipping facility in Louisville. Since I live in Cincinnati and have overnight shipping, I should get it quickly once it does become available.

One thing I'll add, I did in fact order on cyber Monday, but was issued $48 credit to bill (no waiting) and free overnight delivery. Hope this helps!
[Nexus 6  General] HumpDdumpD:
Same here, ordered 32gb through jump website 11/25, back ordered 11/26, shipped 12/05. Paid for 2-3 day shipping, coming ground. I bet ours are in the same location right now.