[Nexus 6  General] galatians51:
Mine was ordered 4:19 AM PST on 11/19, backordered 11/20 at 2:55 AM. Nothing at all in terms of updates on my account or card charges. Interesting chat this morning with T-Mobile (this took one hour of my time...)

AngeliqueS: [name], just to verify, this order is for an upgrade right?

You: yes, that is correct, a JUMP upgrade

AngeliqueS: Thanks for the additional information, as I have checked the item is still on back order just to verify where did you process this order, online or through a retail store.

You: I processed online. it took over four hours as i woke up at midnight PST on launch day to process and your website was taking a hit

You: the issue I am having is that there is a tracking thread on XDA Developers, where we are all posting shipping updates. It seems those of us that ordered early online are being skipped when shipments go out.

AngeliqueS: [name],I understand where your coming form this is a very on demand device, when this phone came out the order we received is overwhelming and the stocks given by Motorola was very limited to every resellers, We prioritize the order according to the time you ordered, however the shipment was based on the warehouse and we can not control the delivery of each item, rest assured that the order's are being shipped as it was processed.

AngeliqueS: Here's what I will suggest so that you can get the phone faster.

AngeliqueS: I will provide you the number of the store the nearest store around your area so that you can call them if they still have stocks on hand.

You: yes, but they only have 32 gb, and no stores have stock that i am aware of

You: please look at these shipping times and tell me why they got processed before mine, and i ordered prior to them.http://xdaforums.com/nexus-6/general/t-mobile-receiving-limited-stock-t2934242/page165

#1. 11/19/2014 at 9:00 AM ET. Nexus 6, 64 GB Jump Upgrade-shipped

#2. JUMP

Google Nexus 6 - Midnight Blue - 64GB

Order Placed 11/19/2014 at 08:15:30 AM

Back Ordered 11/20/2014 at 02:56:43 AM

UPS Expedited Next Day

Tracking text received 12/3/2014 11:50AM PST

#3. Mine was a Jump order placed 11/19 @ 10:30am pst. Shipped today.

AngeliqueS: I suggest you try first I have 6 stores near your area, let's hope that one of them has the 64GB.

You: the sores do not carry 64gb, it is only available online

You: stores, sorry :)

AngeliqueS: I understand, that you want to get the phone the soonest possible time, I appreciate the details you provided me and I will send the link for the forum you created so that the warehouse team can be notified of this, Please be informed that, there are certain factors that affects the shipping, one of them is the time when you sign the EIP agreement, the shipping method, all of those are factors that affect the shipment.

You: I signed EIP agreement online at the time of purchase. It was online. Can you please escalate this?

You: I understand it is likely a glitch in your ERP system but it needs to be rectified

AngeliqueS: As we speak earlier I'm trying to escalate the order, I'm still waiting for the go signal since they are evaluating the order.

You: I am not sure I understand what you mean by go signal

AngeliqueS: What I did earlier is that I send the information you provided then I asked them if we can escalate the issue with the warehouse, they just updated me that the shipment is system generated to ensure that the order will be for first come first serve basis. However for example order 1 was placed 1pm then order 2 was place 2pm, they all signed the EIP on time, after that system will search for the expedited shipping orders placed on priority.

AngeliqueS: After that order 2 will ship first because the shipping method is expedited.

You: That is just not true, I am sorry. Look at the thread I sent. I coúld likely come back later with order numbers too.

You: and my shipping method is expedited

AngeliqueS: [name], please understand that we are not able to control this things since it was all system generated, as I check your order it is still on backorder I really apologize foe the delay, we are continuously working with Motorola to get new stocks on the device, I already raised your concern with the warehouse, rest assured that ones we receive the new stocks, you will be notified immediately about the shippment.

You: what i would like you to do is give the warehouse my order number and have them manually expedite the order

AngeliqueS: Alright!I will do my best to ask them to expedite the request, I will send a request o evaluate your order, may I have an email address so that they can reach you with the update of the order.

You: sure, it is xxxxxxxxxx

You: thank you very much for your patience with me :)

AngeliqueS: Thank you, [name], let me fill up the form so I can provide you the reference number, I understand you and I know where your coming from it's just that right now there's really no stocks to send out, if only I can magically produce this phone for all our customers, We also want you to have the phone the soonest possible time.

You: I know you are doing everything you can, and it is appreciated

AngeliqueS: Thank you so much for appreciating our efforts, rest assured that we are doing or best to send out all the orders on time.

You: I know you are, I believe it is a systems issue compounded by lack of stock

AngeliqueS: Thank you so much for understanding and your patience, the Handset Research Form #05xxxxxxxx, please be advised that you will receive a response via email from our handset research team about the request within 72 hours.