yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] Prod1702:
again why post if you don't have anything nice to post at all. Didn't your mom tell you that if you dont have anything nice to say don't say anything at all. Also I am 31. I am not *****ing but when ppl say I got mine already and there are ppl still waiting it does feel like you are rubbing it in. Plz stay on topic or I will be talking to a mod about cleaning up the thread.

---------- Post added at 06:10 PM ---------- Previous post was at 06:08 PM ----------

when you say things like this it makes ppl think you are the one using your parents CC. Again stop posting unless it has to do with the topic.
[Nexus 6  General] casbar12:
Well I am way too old to be whining about not getting a phone and I don't give a sh*t.
[Nexus 6  General] rolling56:
ok fair enough....i am 59 years old and for me to see these posts it reminds me of all the snotty nosed kids i have seen for years and they all think they are owed something from birth. The kid that sued her parents for college tuition etc and the list goes on....

I know John Legere and Dees from Twitter and they told me if you have in the past paid on time or earlier and have a credit score of 800 or better (which is pretty hard to have) they are taking care of them first. ya $h1tty way of doing it but the preferred customers come first like it or not.

So ya don't listen to me anymore and listen to the spread sheet people that have it all figured out :rolleyes:

I will stop posting here from now on. It was just a FYI from high people and most took it wrong. Sorry to all that got pissed off and my apologizes to one and all....

You digging your N6 64GB model? ya i bet so :cool:
[Nexus 6  General] 20degrees:
So basically only people with credit scores of 800 or more and only people who pays the bill early or on time will get their devices first?

N6
[Nexus 6  General] auasian:
To get this thread back on track, I just got off the phone with one of the Executive Response Team. Like everyone else, I explained my situation about how I felt. I was pretty much calm and nice throughout our all conversation. I told him I didn't care that it's backordered, or even about not getting the cyber monday deal credited to me. I just wanted answers for why people were getting their orders before me, along with the inconsistent lies told by the call reps. He was nice and agreed that this whole ordeal was mishandled. He pretty much said the same thing as others and stating I should receive it before Xmas. He apologized then credited me the cybermonday deal AND waived this month bill.

All in all, I am content now, but still frustrating that we have to email the executive response team to get some sort of straight answer. I guess all we can do is pretty much wait until the 22nd-23rd and hope we get it sooner.
[Nexus 6  General] rolling56:
That's what i was told. The preferred customers come first. Some of the ones that ordered theirs first got em too but the customers that meet that got first priority. I imagine now that they can't get them in from Moto fast enough what i was told isn't even going on now. I was told that 2 weeks ago. I ordered mine on the 19th of Nov and got it Dec 3rd. Mine was made on Nov 20th the day after i ordered. So they just can't get them in fast enough now.

So to all that got the $50 off etc i suggest to all of you to get what you can from Tmobile as they REALLY screwed up but don't forget Motorola promising to meet the orders too ;)
[Nexus 6  General] casbar12:
No reason to call names.
[Nexus 6  General] rolling56:
sorry i apologized earlier :good:
[Nexus 6  General] superchi:
Is there an email contact for this Executive Response Team? Upgraded on 11/19 a little before midnight CST and haven't heard a peep.
[Nexus 6  General] casbar12:
No big deal to me. I'm only here for the camaraderie and good times.
[Nexus 6  General] rolling56:
Me too as i was only trying to help explain things.

I have been a Tmobile customer for 12+ years now. Next time you walk into a Tmobile store and they ask to look up your account, see if they say you are a preferred customer. I always get hit up with them saying "oh your a preferred customer!" but who cares but me ;)

I hope all of you get your new N6's soon!

See y'all around...... i'm out of here......
[Nexus 6  General] sightx:
Still nothing this is crap
[Nexus 6  General] PaisanNYC:
It sucks that this happened, but you have to respect that T-Mobile acknowledges the issues, apologizes and is compensating fairly. Try to get any other carrier to do this.
[Nexus 6  General] Orange_furball:
I wouldn't say that we are whining about not getting he phone, I am just very put off by the customer support that T-Mobile seems to offer. I would be fine with waiting a few weeks for a phone, but when the representative puts an order in for the wrong phone and lies about changing it, that gets me a little hot headed.

When I called to tear these people apart, a very nice woman answered the phone and her voice was so calming and soothing I couldn't get mad. She double and triple checked that my cancellation was going through and would be processed by Saturday, then she put me on hold and asked her supervisor to double check. The supervisor confirmed that the woman was correct (I didn't even ask for a second opinion)

So I'm satisfied for now, all it took was one nice rep who knows how to do her job, and explain exactly what's going on here. She always said the other two cancellation requests that I had put in were entered incorrectly. I heard her whisper "what in the lords name did these people do?" So they must have been terrible at their jobs.

Anyway, like I said all seems well.. for now.
[Nexus 6  General] auasian:
No different from a couple pages back. executiveresponse@t-mobile.com and CCed john.legere@t-mobile.com.

I agree with you. I thanked them for taking his time to even call me. Been with them for over 10 years and never had a problem with them until now. Just never had to go through the executive team. But yea, props to T mobile for acknowledging the issues and a very generous compensation I feel. I was just expecting the $48 dollars, which is actually enough for me. I understand that they are a lot bigger now and I hope they learn from this (and IPhone 6). Overall I had a great experience with them over the years not going to let this one mistake sway me.
[Nexus 6  General] HumpDdumpD:
You know that's only thing that I really was hoping the 6 would have. My girlfriend and best friend both have IR blasters on their m8 & S4. I was always a little jealous, but can't leave the nexus line. I'm excited to spend some time playing with tomorrow after I get my little one to bed.
[Nexus 6  General] SymbioticGenius:
I just got off the phone with a regular rep. Says I should have mine by the 16th and I ordered on the first. Not sure if I believe, but it seems as though Google and Motorola got a batch of nexus' recently. Maybe T-Mobile did too?

Edit: ordered a 64Gb
[Nexus 6  General] zolttt:
I would imagine that they would be more satisfied with people enrolled in auto pay (as I have always been since day 1), and I have a high credit score... I have no phone. I work in the utility payment world and companies keep track of autopay customers, and not people who "pay on-time and pay early"... so I call 100% BS on what you "heard". I for one received my G3 before the release date and I wasnt even a customer with them when I ordered it, so nothing you say makes sense.
[Nexus 6  General] ReaperManHK:
Picked one up today, wish they had the white one, but the blue aint bad. Still getting used to the huge screen compared to my Nexus 4.
[Nexus 6  General] id10terrordfw:
32 or 64?
[Nexus 6  General] chief2842:
Hope so I ordered on the 2nd.
[Nexus 6  General] maconsultant:
I ordered on the 29th and my date on my invoice says the 16th.. This would be good news.... Hopefully they ship in tomorrows batch as my order still shows last back ordered date of last Friday the 5th.

Sent from another Nexus..

7 LTE (2013)...
[Nexus 6  General] cckchoppers:
I never asked for any credits but I saw in my bank account the 82.17 that was supposed to be for the sales tax and overnight shipping for my phone. Looked through my whole statement and saw that it was just taken from pending and refunded. This was the day I received my device. Don't know what happened, but i'm not complaining lol
[Nexus 6  General] sightx:
so many people ordered after me getting their devices ><
[Nexus 6  General] 20degrees:
Well, dude a few pages back said you have to have 800 on your credit score, paid every month on time, have Bill Gates on speed dial and give up your first born.

Question is - do you meet these requirements?

N6
[Nexus 6  General] sightx:
apparently you did since you are posting on a n6. Been waiting since the 19th and its getting real old.
[Nexus 6  General] zolttt:
the 82.17 was taken as a authorization, and won't be takenuntil they ship your phone. Hate to be the bringer of bad news haha
[Nexus 6  General] GreeleyXda:
new

If im a new customer/recent order, am i at the bottom?

I placed my order monday, (64gb) and like the rest of you the support agents cant give me a delivery date. Stuck on being processed.
[Nexus 6  General] casbar12:
Unfortunately it is 6-8 weeks from the date of your order placed.
[Nexus 6  General] xxprodigyxx11:
Hopefully you are. Nothing personal. But no line cutters!
[Nexus 6  General] maconsultant:
What he said.!

Sent from another Nexus..

5...
[Nexus 6  General] GreeleyXda:
Last time i called they told me they were shipping a bunch of nexus 6 out (wed), and moto's site has stock (32gbs) so im thinking stock is getting better?

Between swappa and moto's site i could probably get a 32gb before tmobile even ships mine, if its really 6-8weeks.

I get theres a line, but what are new customers suppouse to do?

Theyre not giving me a phone number till i get my phone, so i cant even activate a different phone on my number lol
[Nexus 6  General] CarmelSack:
I just switched to T-Mobile for their new family plan deal with two 64g Nexus 6s. Hope the 6-8 weeks is not true.

No idea there was such a backlog on this phone.
[Nexus 6  General] rsf2:
Welcome to T-Mobile. Honestly, aside from their dreadful communication and order logistics they really are an awesome company and only going to get better as they continue their network upgrades.
[Nexus 6  General] daoist:
Dammit t-mobile.

I ordered 2 phones, one from Motorola, one from T-mobile. Motorola gave me a ship notice so I called t-mobile to cancel. Even got a confirmation number for the cancellation.

Yesterday UPS dropped off the T-mobile phone. Didn't even get a chance to refuse delivery. This morning T-mobile sent me a "device shipped" email.

Great, thanks.
[Nexus 6  General] phekno:
Well, seeing as how everyone else has emailed the executive response team and gotten tons of credits, I figured I would do the same, so see what happens. I'm pretty sure I know what's going to happen, though. I'm going to get a call, and they're going to blow smoke up my ass about how the phone will ship between the 15th and 22nd, and I should have the phone in my hands no later than 12/22. If I'm lucky, they'll give me some credits.
[Nexus 6  General] Alix8821:
I'll take it! Haha

See but that's the 2nd biggest issue IMHO... I have to check front door, email & bank account EVERY DAY because they aren't reliable & current with their updates.

Wish I could just ignore this, until I got a notification. But I can't
[Nexus 6  General] rsf2:
If your lucky they'll give you the 15th and 22nd line. I didn't even get that. My Exec CSR outright denied any shipment order issues and claimed to have no estimated dates at all. Didn't give me much leverage at that point..
[Nexus 6  General] id10terrordfw:
Same here, but as a later order I can live with that if the 18th and 19th'ers get theirs first.
[Nexus 6  General] casbar12:
Let me know how it goes. I'll call depending on your outcome, phekno.
[Nexus 6  General] ericsignals:
Pretty sad that only 20 out of 150 orders on the spreadsheet have shipped...seems like no one is getting their phones
[Nexus 6  General] id10terrordfw:
I'm really hoping that a lot of them have been recieved and the owners are too happy to even think about updating it. I don't, however think that's the case.
[Nexus 6  General] casbar12:
Yeah. I'm sure we only count for a percentage of total orders but you'd really think the shipped numbers are higher than they show. I wonder what the real deal is with 64gb phones.
[Nexus 6  General] phekno:
I've wrestled with this for a long time. Unfortunately, without information directly from the manufacturer, we'll never know what happened with this release. The Nexus line is and always was a niche device. There will never be any media coverage for one, regardless of supply or demand, so I don't know why Moto/Google would be artificially attempting to inflate demand for the device by restricting supply, so that points to problems with component vendors, CM capacity, or shipping problems. If they had all of those ducks in a row, there shouldn't be any supply issues.
[Nexus 6  General] arcanexvi:
My guess is that 64GB NAND is in short supply with the iPhone skipping a 32GB model this time around and other smaller mfg's doing the same. Samsung/Hynix (2 of the largest suppliers) themselves could be having trouble keeping up with demand. It will take some time for them to ramp up production (usually approx 2-3 months to see a real world change). Just my 2 cents.
[Nexus 6  General] zolttt:
Anyone have success with changing the shipping address of their order? I was unable to select my office address when I was placing my order, and was told it can't be changed.

Wondering if calling back the "exec team" would get that done?
[Nexus 6  General] gotsoot:
T-Mobile Will only ship to the billing address. Sign up for UPS My Choice, you can re-route it there. Might have to pay a fee.
[Nexus 6  General] zolttt:
Yea, that is what I told and I know that service exists... however I am not confident that I'll receive my tracking info before I get my phone. Although when the misses did the test drive, they delivered her phone without anyone signing for it so who knows...
[Nexus 6  General] gotsoot:
You don't need the tracking number. The nice thing about My Choice is that you get a notification as soon as the label is created for your address. You don't have to rely on T-Mobile's crappy system to send out your tracking number in time.
[Nexus 6  General] zolttt:
nice, well thanks... I won't bother calling them
[Nexus 6  General] verusevo:
Just left the Tmobile store after asking abut the difference between in store vs online orders. As I was already aware in store gets priority over online. But the interesting thing the rep told me was regarding the 64gb Nexus 6. He says they got two large shipments of Nexus 6. One for the 32GB and one for the 64gb but he said that the 64gb shipment was recalled by Motorola. Hence why they have no information as to when they will ship until they get info from Motorola. I don't know how true this is but it would Def make sense as AT&T had a recall of some of their initial stock due to a software issue caused by faulty firmware.
[Nexus 6  General] AdamNCincy:
^ I think the displays were faulty?
[Nexus 6  General] phekno:
ROFL, yeah, as has been said before, I wouldn't trust ANYTHING an in-store rep told me. My guess is he's confused as to which carrier he works for (i.e. AT&T vs. T-Mobile).
[Nexus 6  General] dems86:
Talked to an executive rep last Saturday and also didn't get the 22nd line. Told me she had no info to share, but would call me every three days until everything is finally sorted out. Haven't heard from her since...looks like I'll have to send another email about how Executive can't even hold true to their weird. Arrghhh
[Nexus 6  General] AdamNCincy:
I was told the same thing ... but when I ordered mine, I had them change the shipping address my my work address beforehand.

---------- Post added at 03:51 PM ---------- Previous post was at 03:42 PM ----------

My Motorola Transcript:

Roxanne: Hi, my name is Roxanne. How may I help you?

Roxanne: Hi Adam

Adam: I am trying to find out what is going on with the Nexus 6 supply?

Adam: Specifically, the 64GB version.

Roxanne: Are you trying to order online or there's an order but you don't have it yet?

Adam: I've placed the order through T-Mobile and they are saying Motorola hasn't supplied their inventory yet?

Adam: I am trying to find out what is going on with the Nexus 6 supply?

Roxanne: I see. I am sorry that you are having issue with orders

Roxanne: We currently out of stock of Nexus 6

Adam: What is the problem with your shortage of supply of that device?

Adam: What is the problem with your shortage of supply of that device?

Roxanne: Apparently, we had stock yesterday, But due to high demand we weren't able to supply with the carrier because we prioritize orders

Roxanne: Have you tried registering online though?

Adam: Yes, I've tried online. T-Mobile says that you guys aren't supplying them with enough?

Roxanne: Yes. But it is a First Come - First Served basis

Roxanne: So if the demand on the website are higher, we give them priority before we distribute phones to Carriers
[Nexus 6  General] maconsultant:
Did anyone get a charge on their CC today..? I haven't seen one.. I have 2x64GB Nexus's on order (T-Mobile & GPS)... I have decided I will be selling the one from the GPS which will be unlocked, brand new, and unopened.. But, not a peep from Motorola nor from T-Mobile.
[Nexus 6  General] rsf2:
Next week will be the week that T-Mobile makes it rain Nexus 6 64gbs.. I have faith.
[Nexus 6  General] id10terrordfw:
As expected, nothing here.
[Nexus 6  General] Alix8821:
ya gotta believe
[Nexus 6  General] galatians51:
Exexutive team called me back today. They said they have no info at all on when it would ship but gave me one hundred bucks off my bill just like that. That is in addition to the cyber Monday and shipping charge refund. I am not complaining.
[Nexus 6  General] phekno:
I just got a text message. I was all excited thinking it was a message saying that my order was shipped. Nope. My order was cancelled "at my request." Maybe it was last week or the week before, but I did call to cancel at one point. It's a JUMP order. The person I spoke with said that it would be cancelled. Several days went by and nothing happened. The order was still showing on my account. At this point, I figured, "well I've waited this long, I can wait a while longer," and I called to cancel my cancellation. They were nice, and said that since the cancellation hadn't gone through, they would cancel the cancellation request. Sweet, order saved. This was around the time that I created the spreadsheet to start tracking the orders. Last week I believe. Anyway, I just logged in to see if maybe it was a fluke or something. It's not. The order is gone. What's worse is that apparently I can't JUMP! anymore. It says that I have "maximized my JUMP upgrades" and that I don't have an active EIP. When I go to look at the EIP status of the phone I'm trading in, it says "JUMP trade-in not yet received". So, I'm really confused.

EDIT: I should add that I emailed executive support this morning. Jesus, if this is their response...

I'm on the phone with customer service now. She looked at my account and saw that I had tried to cancel on 11/26, and said that she's not even sure why they would tell me that they could cancel the cancellation request. She then said that something was really screwed up with my order. Not instilling a lot of confidence here, T-Mobile (not that I had a lot of confidence in you to begin with...)

UPDATE 2: So, the first person I talked to at customer care told me that she couldn't see my order and that I had to be transferred to sales. Then I was told, by a computer, that the wait was 8-12 minutes, and if I wanted, I could be called back. OK, I'll bite. 5 minutes later, another person from customer care calls me back and I explain the situation to her. She also says that she can't see my order (apparently I have an invisible order or some ****), so I'd need to be transferred to sales. I tell her that I was told this last time, and that I thought she WAS sales. She apologizes and assures me that she'll get me to sales this time. She does. I have to explain the situation a third time to the sales person, and am told that, since it's a JUMP order, he couldn't see my order, and that I'd have to be transferred to customer care. I explain that I literally just got off the phone with them and they told me the exact same thing, thus why I was talking to him. At this point I basically said, "**** it, I'll call back". I then wrote a lengthy email to the executive response team (the second today).
[Nexus 6  General] bancky:
You are not the only one. I feel your pain as well.
[Nexus 6  General] Prod1702:
I am right there with you guys. Still waiting from the 19th. Hopefully it is before X-Mas.
[Nexus 6  General] maconsultant:
Who's on first..?

Sent from another Nexus..

5...
[Nexus 6  General] jhepoy:
So, I already got a $75 credit on my account courtesy of Executive response team.. but yesterday I decided to push it a little bit more... I called the ER back, and asked if I could get a FREE case for my Nexus 6 64GB... she said that there is no available yet and that they can not send it out for free BUT, once there is an available case she said I could order one and call her back and she will credit me back the amount for the case.. BOOM!.. my patience just suddenly improved.. :D
[Nexus 6  General] Orange_furball:
Well, no cancellation as of today. It has been over a week since my first cancellation attempt. I have given T-Mobile more than enough time to cancel my order, and they have essentially not done so every time.

I have been lied to by numerous reps about the status of my order, and also about T-Mobile's policy. Today is the day. Today is my get mad at T-Mobile and loudly voice my opinion to a CSR day.

---------- Post added at 10:09 AM ---------- Previous post was at 10:05 AM ----------

WHAT THE ****.

HOW THE HELL DOES THUS MAN/WOMAN GET A CANCELLATION TO GO THROUGH WHEN THEY DIDN'T EVEN ASK, AND I'M JUST SITTING HERE A WEEK WAITING FIR ONE OF MY THIRTY REQUESTS TO GO THROUGH?!?!

Tell that god damn rep to get their **** straight, because they need to switch our orders.
[Nexus 6  General] phekno:
LOL, yeah. Just wait another week or so, they'll cancel it when you're least expecting it, just like they did with me.

I got really mad and told the first CSR what I thought. I'm usually really polite with customer service people, but last night I just let it fly. Maybe that's why she transferred me to a black hole. I was more polite with the other two people I spoke with, but that obviously got me nowhere.
[Nexus 6  General] Prod1702:
tell your bank or Credit Card company to not allow the charge. That will stop it when it ships. :)
[Nexus 6  General] Jerol7190:
Hopefully since Motorola is only selling the 32gb right now they are reserving the 64gb T-Mobile and the other carriers.
[Nexus 6  General] Prod1702:
we can only hope
[Nexus 6  General] josephmgaffney:
No one is having trouble getting the 32GB Nexus. Its the 64GB that T-Mobile royally screwed up the orders.
[Nexus 6  General] Topsnake:
Yeah figured. I was on the 32gb Maxx so staying with 32gb was ok for me since the 64 is so far behind.
[Nexus 6  General] spudkinks:
Alright, fellow waiters on T-Mobile. I did my email to executive response Wednesday night, and got the Thursday afternoon. I got an apology, a credit, and no other info. Anyway, I talked to a CSR a little while after someone on here mentioned a "new tool" that will give you an estimated ship date... This is the site they sent me, mind you it's labeled as a tracker or iPhone this and iPhone that iPad something whatever. Anyway, I was wondering if those of you who were promised their phone by the 22nd could plug in their info and see what results you get. When I put my order number in (and I've been checking every day for nearly two weeks now) it says 'or takes 24-48 hours for your order to appear, 5 again tomorrow' what do you guys think? Here's the link...

https://explore.t-mobile.com/order-status