yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] phekno:
So, last week I called to cancel my 64GB JUMP order, placed on 11/19 @ 6AM PST. As of this morning, it was still showing up on my account, as backordered (11/20 @ 2:56AM PST). I decided that I wanted to un-cancel my order, so I figured I'd give T-Mo a call to see if that was even possible. Turns out, it was. The person I spoke with was actually very friendly and helpful. So, she cancelled my request to cancel my order. So, I'm still in the same boat as you guys. Anyway, towards the end of the call, she asked if there was any other information she could provide. I asked if maybe she had an update as to when the thing would ship. She was actually honest and basically told me she had no idea, but she could give me an estimate, which she told me was about 3 weeks, worst case. She also said she could escalate my order. Not that I think any of this is going to make a difference.

FYI, I did re-tweet some of the stuff that you guys had tweeted. I'm [MENTION=4187881]phekno[/MENTION].

At this point I'm wondering if I should call back to get this supposed Cyber Monday deal...
[Nexus 6  General] casbar12:
Tmobile is telling me that the Cyber deal is for people ordering today only. Now I am starting to get pissed like you guys. I was patient up until two weeks of waiting.
[Nexus 6  General] jaggrey:
Yup I was told the same thing. Little frustrating.
[Nexus 6  General] SoCmodder:
Well apparently Des has "escalated" the issue onto other people. Its getting attention. Let's just hope they actually do something about it.
[Nexus 6  General] phekno:
My name wasn't on the list. :(
[Nexus 6  General] ChronoShot:
Hell, resetting your phone place in line would probably get you the phone faster.

But seriously, I'm not doing it for the same reason. Despite how it looks, T-Mobile is a huge company. Of course there's a method to their madness. Whether it's by customer credit, profitability, region, order type, or whatever, there is an order. They just don't tell us what it is. And that's the frustrating part.
[Nexus 6  General] SoCmodder:
Shouldn't matter. Since he doesn't have our order number or anything its gonna have to be an escalation of everybody that ordered that morning I would imagine.

If they give us a reason to continue, I'll be sure to include you in the rants lol
[Nexus 6  General] casbar12:
I was on the Des tweet too. I'll believe it when I see it. The cyber deal BS is just further insult to injury. Above is the final note from the last rep I was chatting with. Thought some of you might want that number.
[Nexus 6  General] sithdroid2187:
Except that on twitter, I was told multiple times that it was first come first served. That is the frustrating part to me.
[Nexus 6  General] phekno:
Exactly, this has been repeated by T-Mobile ad-nauseum, and yet we sit here with no N6.
[Nexus 6  General] Amac1222:
Deny deny deny. I've been told this on chat, phone, g+, and twitter. All BS
[Nexus 6  General] ChronoShot:
Well sure. If two people in the same category with the same characteristics ordered at different times, then the person who ordered first gets it first.

T-Mobile is ranking you, no doubt about that. But 'who ordered first' is not the only thing they're ranking you by, despite what they tell you.
[Nexus 6  General] sithdroid2187:
Maybe all of us that have tweeted about it should send our order numbers in requesting priority.
[Nexus 6  General] SoCmodder:
As much as alot of us have been posting, I bet if we posted our order numbers they would put us at the back of the line lol
[Nexus 6  General] sithdroid2187:
That would be the most likely scenario!
[Nexus 6  General] josephmgaffney:
Pin the tail on the order.

Thats where shipping all randomly selects a pre-printed tag out of a box, and then takes turns trying to pin the 'tail' on a Nexus 6 box. Whoever gets closest gets to go on break for an hour, and thats the tag that gets shipped.

Thats my theory.
[Nexus 6  General] sithdroid2187:
I think someone was carrying all of the early orders to the shipping department. On his way there he tripped and all of our devices ended up in a bin slated for later orders. Since he didn't know exactly how many he was carrying, he said FU@% it and walked away.
[Nexus 6  General] SoCmodder:
lmao I think this is the best theory yet. I'm sticking with this.
[Nexus 6  General] kin12:
so i am canceling my order for the 64GB on EIP, the question is do i place a new order for 32GB on EIP or 64GB paid in full (some relatives wont get presents this xmas, i will tell them to blame T-Mobile)

I just need a phone, and hoping the paid in full will get me the phone quicker, but not sure how the priority list works
[Nexus 6  General] Limeybastard:
Been reading this thread and feel all your anguish and frustrations.

Nothing worse than ordering a device and waiting and waiting. Before one knows it the next best thing is released and the process starts all over again.
[Nexus 6  General] HigherSensation:
Dunno who is to be blamed,Troll-Mobile or Moto-Troll-a. I'm currently using a Galaxy s5 and I'm holding out on rooting and tripping the Knox flag.
[Nexus 6  General] sithdroid2187:
Hey T-Mobile, it's time to stock up!!!

http://www.droid-life.com/2014/12/0...-on-google-play-32gb-blue-or-white-64gb-blue/
[Nexus 6  General] SoCmodder:
Tmobile messaging me on twitter. Just have them my full name, order number, etc. I also told them not to patronize me with the normal run around ****. I already know how to check my order status...Let's hope they don't throw me under the bus now...
[Nexus 6  General] sithdroid2187:
I gave them my info already. They gave me the same scripted response.
[Nexus 6  General] SoCmodder:
ooh this is different for me! They're gonna send the info to somebody else so they can give me the same scripted response...

Thank you for the information, Mitch. We have forwarded your order details to the appropriate support team and will be researching... 1/2

T-Mobile USA

...this further. Thank you for your continued patience and for the opportunity to work with you. *JP 2/2
[Nexus 6  General] jaggrey:
I got contacted but it was because I asked them about the Cyber Monday thing. I hope they don't think that's why it was escalated!
[Nexus 6  General] vvveith:
after speaking to five different representatives, I finally managed to get the $50 off added to my account. I also told them that you should be upfront on the front page so people thinking they're going to buy now won't be misled when they complete the order and are told they have to wait six to eight weeks.
[Nexus 6  General] casbar12:
Check out the last response I got on Twitter:

If they send me an iPhone I'm moving to Verizon. ;)
[Nexus 6  General] Wallcrawler:
This is insane. I had put in a new service EIP order on 11/24 for a 64GB. Web status has been showing "Being Processed" since. I put in a new order for the Cyber Monday $48 off this morning around 6am CST and figure I'd have to wait the 6-8 weeks the TMo shipping dates page was showing. Then, just a moment ago, I was able to snag a 64GB blue from GPS and its confirmation email states, "Leaves warehouse in 2 - 3 weeks".

So, I called TMo to cancel the 11/24 order and that order still doesn't have a shipping estimate according to the phone order status. The Cyber Monday order from today says delivery of 12/5. On hold now to cancel my 11/24 order and I'll wait and see what happens with my GPS and Cyber Monday order from TMo.

Oh, and I hate on-hold Christmas music. ;)
[Nexus 6  General] kin12:
Just a complete mess very pissed at T-Mobile!

I try to go online to order the 32GB version, i cant the site tells me to call customer service, as there is the pending order... makes sense. So i call to cancel my order for the 64GB, I asked for a availability, they dont know so i want to proceed with the cancellation, but i am told i cannot cancel i just have to reject the order when it ships, i am not happy but whatever. Since I cannot process the order online i told them i want the 32GB, they tell me that since i am talking to a rep i cannot get the $50off when placing the order over the phone. I explain to the guy that since he did not cancel my order i cannot place the order online, he tells me that there is no way for him give me the discount and i need to go the local store. I tell him that it is not true people in the forum have gotten the adjusted price. He still insists that he can't do it, so i told him if that is the case i want to cancel my service. He finally sent me to some else that person was actually helpful she got my order cancelled and said to give it an hour and reorder online. At lunch i had to run a few errands, that got done faster than expected so I decided to stop by the local store as i remember reading that there is better priority if ordered in person, guess what??? they cannot do the online price either... Freaking jokers!

anyway ordered the 32GB version online and my car was charged so hope that means it will ship today

the only way to get something done is to try and get your service canceled.
[Nexus 6  General] pablo1215:
I just randomly wanted to see what the time frame would be if I ordered the 64gb today (since I still have not gotten word on my original order from 11/19) and it says it will ship within 5 days. Must be nice for the new orders.
[Nexus 6  General] phekno:
It's been saying that for a while now. I noticed it a couple days ago and got my hopes up that my order would be shipped by the end of last week. That didn't happen.
[Nexus 6  General] s10shane:
I haven't even got a delivery date yet, It still shows back ordered. lol I ordered mine on t-mobiles website using jump on 11/19/2014 at 10:55:30 AM Pacific Time. I ordered the Nexus 6 64GB Blue. My card has not been charged yet either. This is taking forever to get this damn phone. lol
[Nexus 6  General] pablo1215:
I called and asked what my ETA was for my device that I ordered on 11/19 and they said they had no way to tell. Then I asked well how does the website know it will be delivered in 5 days if I order now? Same answer they are working on my order and it will be there as soon as possible but she treated this as though I was just an impatient customer. I don't mind waiting but there is a problem here and nobody is trying to fix anything.
[Nexus 6  General] Prod1702:
Hopefully with the msg [MENTION=4504155]askd[/MENTION]es posted earlier today will be that t-mobile si looking into these. I would ask him on Twitter as well, and SS that part of the t-mobile page.
[Nexus 6  General] pablo1215:
I already did that but him and Tmobile have ignored me on Twitter completely.
[Nexus 6  General] Prod1702:
Oh I am sure they did. However if ppl keep posting it then they might look at it as bad PR and do something about it.
[Nexus 6  General] SoCmodder:
The moral of the story here is that you should keep posting ****. Lol
[Nexus 6  General] gotsoot:
Haven't browsed through yet to see if anyone else responded to you, but I ordered a 64GB on 11/18 at 10:43 PST, still backordered.
[Nexus 6  General] Prod1702:
wow I was thinking everyone before midnight on the 19th got it. It goes back to the 18th. I guess it is even more ****ed up then I was thinking.
[Nexus 6  General] SDQB17:
I hope i'm ok posting this question here, I was at my T MO store today in norcal, and the guy there said that TMO would only have the N6 in midnight blue, no white. that this was just the deal that tmo made and there would never be white this is what he said when I asked why...so I am trying to find out if this is actually true...anyone know? Thx
[Nexus 6  General] Prod1702:
as of right now this is true. Will T-Mobile get the white one later on no one knows.
[Nexus 6  General] galatians51:
FWIW, I called earlier and was able to get the $48 delta for Cyber Monday plus overnight shipping charges of $24.99 credited to my account. I feel $75 in credits is enough to appease me while I wait.
[Nexus 6  General] Amac1222:
I was able to do the same. They had to credit my bill the $48 though because my EIP isn't active yet because they haven't shipped me my damn phone. Oh well, $48 is $48. Just had to press the girl a bit and suddenly her "supervisor" who was on a "few other calls" had magically given a one time OK to credit it. Whatever, I got the money now just give me the damn phone so I can give them my money!
[Nexus 6  General] rolling56:
I got $50 credit so i didn't have to cancel the 64GB order that i have now and start another order. I will wait for mine to get shipped as at least i feel like i got something....
[Nexus 6  General] jaggrey:
They only told me they would credit me once I received the phone. Realized after the fact that would only make a difference if I pay off the phone.... Oh well I tried
[Nexus 6  General] ajsmsg78:
I sent an email to John Legere last night. I explained to him our situation and asked him a few questions. This morning I got a call from Jason from the executive office saying they received my email and to call him back. I called but he must have been busy so I left him a voicemail. We will see what happens when I call back tomorrow. I just want the phone but I'm being as patient as I can.
[Nexus 6  General] verusevo:
Yay i just got my brand spanking new Nexus 6 phone..... CASE and Lanyard....... now i just need a gottdamn phone to go with it and im set.... *shrugs* and *sighs*
[Nexus 6  General] pablo1215:
I really wasn't 100% sure that I made the right choice in "JUMPING" from my note 4 to the nexus 6 after reading Anandtech's review basically saying the Note 4 beat it in every department but this whole backordered with zero communication and no explanation of why orders that were placed later shipped sooner makes me want the N6 even more. WHY!!!!! Oh and I called customer service about the price today and to see if I could either get the credit that everybody else is getting or get my order canceled and reorder online but they rejected both. Said it's not possible and I am stuck just waiting and to be patient. Love being talked to like I am in the wrong and should be happy to pay more and wait longer for my device.
[Nexus 6  General] nlua:
I just got off the phone with CS and I was told she can cancel my order now and just reorder by tonight to get the promo, but it will delay my shipping. I thought to myself "**** it, might as well save myself $50 and have a chance getting it sooner with the way these a-holes are running things." ... So I said OK!
[Nexus 6  General] pablo1215:
Must be nice, the lady that I talked to was rude and talked to me like I was a 6 year old talking to a parent. Mind you I am 33 years old and work in customer service myself so I was not rude at all.
[Nexus 6  General] nlua:
Mine was rude too and obviously just wanted to get me off the phone ASAP. Try calling again. You might hopefully at the least get her or someone that can right this injustice... At least for you I mean lol [emoji38]
[Nexus 6  General] gwstmar:
The rep that I talked to today said that this was NOT an option. Looks like I'll be giving them another call tomorrow. I'm thinking about leaving T-Mobile now.
[Nexus 6  General] donnyp1:
I bought the note 4 for my wife and ordered the nexus 6 yesterday. When I woke up this morning and saw the price drop, I called customer service and asked for a price match. The guy couldn't do it, but did cut $40 per phone off my bill for a total of $80. I'll take that. He also said my nexus should arrive in 7 days. Its a 64gig. I'm skeptical.
[Nexus 6  General] vtmike:
I just got off the line and got the credit to my account. They were reluctant, but you just have to be persistent and eventually they give you the credit to get you off the line.
[Nexus 6  General] nlua:
What exactly did you say that to get to that? I'm sure it's not like if you keep them on the phone long enough they just cave.
[Nexus 6  General] vvveith:
I hung up on them.

After waiting for them to return my call, and the first call back transfered me to a lady that was totally unable to help me and wanted to transfer me to someone else, put me on hold for like ten minutes, I hung up. Called back and got put in the que for another call back. While I was waiting the first lady called me back with some other dude on the line who said he was going to take care of me, there were some weird tones and all of a sudden the line went dead. Hung up and waited for them to call me back but they never did. The call I had in cue finally called and the girl I spoke with told me there was no way I should be able to get the fifty dollar savings since I had already bought the phone. I told her that I was a long time customer and that it was not fair that people who order a phone I'm still waiting for now get it fifty dollars cheaper. She tried to explain that she bought a car and two days later the very same car was on sale for hundreds less at the same dealership she bought it from. I told her that she was driving the car, right?

I then tried to explain how if I have something for sale and tell people to buy it now, and then before they even receive information on shipping I sell the same thing for fifty dollars less that would upset her right? She said no. I hung up on her for not even understanding my line of reasoning. She called me back! I told her furthermore if you have a tab that says buy now and don't inform the customer of any delay until after the completed sale it's bad business. She agreed. Gave me the fifty dollar credit. That's how I did it, and I was very unpleasant. :rolleyes:
[Nexus 6  General] Jsunn:
So,

I'm still waiting on my 64GB MB N6 (that's a lot of letters and numbers :P) and I saw the web special today. So like you guys I contacted CS to ask for a price match.

I was very polite and even started out with how much I appreciated their customer service.

I explained when I placed my order, and how I still had no update, that their website said it would ship in 5 days and that the discrepancy was really disingenuous.

Anyway, they matched the $48 discount and credited that amount to my bill.

So in all, T-mo has given me the following wrt to my N6.

1. $25 refund for expedited shipping

2. $40 for my trouble

3. $48 as a price match

That's $113 off of my bill.

Oh, not to mention the $50 I received from Motorola, because of issues with my N6 order from them.

So even though I still have no idea when I'll get my phone, I have done OK.

Stay positive and honey works better than vinegar.

-J
[Nexus 6  General] nlua:
So I just got off the phone with CS (again). I said that I wasn't happy right off the bat saying that the last rep had told me cancelling (which i did) and reordering was the only way for the promo price. I then mentioned that a friend of mine (the XDA community [emoji38]) was able to get the credit with out that hassle and that I don't appreciate being lied to.

She apologized about the other rep, made a formal complaint, reinstated my order, applied the credit, which is apparently applied towards the total amount and not the monthly EIP (not having to pay a full 24 month but like 22 or something), given a delivery date of Dec. 11 (I had no idea of the original date), and in the process an extension of the iPhone 6 promo since apparently it had ended way earlier today (wife threw that in while I was going at it with the rep).

Tl;dr

Sad to say (not totally), I got "unpleasant" as well with the rep, got what I wanted and then some. [emoji16]
[Nexus 6  General] xxprodigyxx11:
I'm really interested to know where she pulled that delivery date from. When did you order? 32 or 64?
[Nexus 6  General] nlua:
11.26 64GB. I'm sure she is just pulling a date out of thin air (I hope it's true though) but if it ain't delivered then gonna go bat s*** crazy on their a**!
[Nexus 6  General] dems86:
Same here, I got the overnight shipping credited last week and the Cyber Monday credited today. If they are going to give us the shaft, the least they can do is make it worthwhile.
[Nexus 6  General] aiiee:
I ordered again also. I may not ever take delivery of the phone but hey, $50 credit!

( Yes, I am insane )
[Nexus 6  General] phekno:
Hmmmm....Just got my MotoX $140 off Cyber Monday code. Do I wait for the N6 that I ordered almost two weeks ago and has no expected delivery date, or go with the MotoX and have it here in two weeks? First world problems.
[Nexus 6  General] SoCmodder:
Just got to the office. Time to fire up twitter and let them know we're still here. lol
[Nexus 6  General] maconsultant:
Just got the price matched on my 64gb... The sale is over but there is still time, but call ASAP.

And you don't have to cancel and reorder... Don't listen to that.! They can do it without having to cancel your order.
[Nexus 6  General] verusevo:
Did somebody hack askdes. Every time I try to access his twitter page it either gives an error message with no tweets or tells me the page doesn't exist
[Nexus 6  General] sithdroid2187:
I'm going to be making a phone call today.
[Nexus 6  General] SoCmodder:
I just called and I finally got somebody who actually understood me. I asked him for the $48 discount. He put me on hold for like 2 minutes and came back and said he had applied it.

That's how customer service is supposed to be. However, I know that this is only due to you guys all calling and making a fuss about it, so thank you for that!
[Nexus 6  General] phekno:
It worked for me.
[Nexus 6  General] jaggrey:
When I called yesterday they said the promotion wasn't good anymore and they actually stopped taking orders for the Nexus 64gb cuz the backorder times were getting ridiculous. In any case, via Twitter they said they'll credit me once I receive the phone.
[Nexus 6  General] Alix8821:
If she was right, just say she was... Then when the **** do I get mine?! Ordered 330am EST on 11/19!

Ugh this sucks. Worst experience ever
[Nexus 6  General] casbar12:
They would not give me a cyber monday credit. I originally paid for overnight shipping already. I have been absolutely polite this entire time. Not anymore. Now I am mad.
[MENTION=4230302]casbar[/MENTION]
[Nexus 6  General] nlua:
For those that got credit back? How was it applied? Did the do it up front? Because for me I actually won't feel the credit until I actually finish the EIP and not have to pay the last month or so or just have a lesser payout if decide to pay in full.
[Nexus 6  General] vvveith:
credit on account

The credit is applied to my account and already applied to my next bill.
[Nexus 6  General] id10terrordfw:
They added a 48 dollar credit to my bill. I already have the credit, actually.
[Nexus 6  General] nlua:
I say if you tried once being polite and courteous, wasn't given what you deserve then screw that. Raise hell make a complaint and fight! But don't go overboard. People have a real problem with the feeling of entitlement to anything and everything.
[Nexus 6  General] casbar12:
The only thing I feel entitled to is an estimated date of arrival.
[Nexus 6  General] misterzeno:
Walked into a Houston store and walked out with one 10 minutes ago. Took 20 minutes.
[Nexus 6  General] SoCmodder:
But it wasn't a 64gb was it?
[Nexus 6  General] jaggrey:
Maybe we should change the title of this thread to "64gb waiting room" or something :)
[Nexus 6  General] misterzeno:
Of course not, the stores only carry the 32gb version. I'm good with that it fits my needs.
[Nexus 6  General] phekno:
This, 100%. :good:
[Nexus 6  General] vvveith:
Agree
[Nexus 6  General] nicksmizzle:
got my 64gb in and it has a little image retention and an odd overlay on the screen, had CS order me a new one to return this one, am now in the same boat:(
[Nexus 6  General] Toneman07:
Adding my name to the list. Fell victim to cyber Monday deal and ordered two 64 gig phones for the wife and I to trade in the g3. So far I've gotten two texts saying I would receive a tracking number shortly. No where on the purchase process did it say it was back ordered but when I check the status it was changed to back order early this morning. Now we wait :eek: