yashsingh1/xdaforums huggingface dataset:
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] vanjangles:
Jeremy,

Just call Verizon and get a credit on your account, they will make it right. Customer service was pretty understanding when I let them know the situation.

---------- Post added at 10:06 PM ---------- Previous post was at 10:03 PM ----------

The rep I was talking to at Motorola transferred me to lvl 3 tech support. They were the ones who gave me that half ass answer. Not the response that I expected though I had hoped a future software update would correct it
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Ally Android:
A co-worker was telling me about how her Turbo and her husband's Turbo has the same issue where the Data Usage on the phone is a lot lower than what Verizon shows. They both have the 32GB Turbo and use Wi-Fi at home and work.

I was curious so I checked my data usage and I do not have the same issue as everyone else. My Data Usage on the phone shows 0.20 GB while Verizon shows 0.193 GB. I have the 64GB Turbo and rarely use Wi-Fi.

Does anyone with a 64GB, who also uses Wi-Fi, have the same issue?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] laduate:
I am having the issue also with a 32GB Ballistic Nylon. Mine is showing about half the usage that Verizon is showing. I have the avoid poor connections disabled but still does not seem to be much better, maybe a little though. My spikes that Verizon is showing is not as often with it disabled, but still getting some even though I know that some of the spikes I was at home and on wifi.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] bobbyjayboogle:
I am having the same issues, I had to fight with verizon about it. They try to tell me that i had a data drain of over 4 gb for a software update at 3 am. I was connected to wifi but it says i wasn't im debating on getting a nother device.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
Can software updates be downloaded using WiFi? I thought those always went through Verizon. Unless you're talking about app updates.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Ally Android:
I set my Auto Update to "Do not auto-update apps." I like to check to see if any of the apps have changed permissions before installing the update.

As for an OS update, that would not be over Wi-Fi but they shouldn't be charging us data for it. At least not according to their FAQ.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] bobbyjayboogle:
data usage

I have gone through every step to figure out why I went through 7.5 gb in 4 days but my phone said I had only used 1.12 gb. I have argued with Verizon for days about this issue, and at fist I really did not get any where. I tried tracking my apps, working with my wifi connection at home, and at work, even made sure that my phone was on the never drop wifi setting while I was sleeping, and nothing seemed to work. I noticed that it happens randomly and more often when the phone has a huge time of idle, and I also started disabling a lot of Verizon bloatware apps that I would never use and still did not help. The lady at the store tried to tell me that I was pulling 4.5 gb for a so called software update at 4:00 am, and that the phone will give you only a approx amount of data usage but 1.12 to 7.5 is not even close to being approx . After a hour of her telling me I was completely insane she gave me a new turbo since I am with in my 14 days of buying the phone. After that I called customer service, and got a refund/credit of 5 gb back to my account which was pretty cool, and they also put my other device under a investigation to figure out the problem. Since I got a new turbo I thought I would be in the clear but then it started doing again, so then I spent time on the phone this morning with Motorola, they were some what helpful but they are also really wanted investigate the issue.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] user1484:
Verizon acknowledged the issue to me

I had this issue with my daughter's Turbo. She is on a 2gb plan and has used 9gb according to Verizon but only 250mb according to the android operating system. I called Verizon and quickly was shuffled to the 'tech support' to find out what 'the issue with my phone' was. I fought my gut reactions throughout the entire phone call and remained calm, reading off the data usage for every app on mobile and on wifi, some several times as she carefully analyzed the information trying to find an explanation for her usage. Eventually she agreed something was wrong and started looking for known issues of "mobile data usage while on wifi" and BINGO!

I think she said on the 18th there was a memo put out about this issue on the Droid Turbos. She said it's a known issue and there is a fix 'in the works'. They are going to refund the overage charges on her line and follow up with me each month until the issue is fixed.

The "temporary fix" is:

1.) Turn wifi off

2.) Turn airplane mode on

3.) Turn wifi on (while still in airplane mode)

4.) Turn airplane mode off

I have no idea if that does work or not, but maybe it will save someone some extra charges or hassle. My suggestion is to call Verizon (*611) and remain patient as you talk your way through it. There is a light at the end of the long tunnel.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
Well my phone still doesn't have this problem, but I noticed last night that my wife's does. Her data is reporting about double on myverizon vs her phone. The only difference between our phones is that I disabled most of the Verizon apps and she didn't. I'm going to try disabling the same apps on her phone to see if that makes a difference. If we get too close to our data limit I'll be calling Verizon. I got a letter saying something about having an extra 1gb of data for this month and next month so that will help some just in case.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Gator357:
Had the same problem here. Over a weekend, my wife wasn't feeling well, and so we literally never left the house - on Wifi permanently. Her new Turbo did this for Netflix over several different periods (ack!). I contacted Verizon, and I patiently waited through while they re-checked all the basics, had me remove the wireless access entry and re-add the wireless, reboot the phone, etc.

We covered the data overage with their 1GB promotion they were running for Thanksgiving, though I paid for an extra $10 of data to ensure I had room under the cap for the rest of the period. That's something I'll do exactly one time, though.... If this is a problem in the future Verizon and Motorola will need to own it.

In my case, since it was just the one app that seemed to have caused a problem, I also set her Netflix to "Wifi only" which she can change if she needs to use it over data (which is rare). My new Turbo has had no such problems.... I'm hoping this was a fluke but that it's happening to other people (who aren't all blaming Netflix) makes me a little nervous....
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
Yeah neither my wife nor I use Netflix on our phones. We don't even have the app installed.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Manjews:
Today I spoke with the Verizon rep I have been dealing with.

He has been following this since I originally started having this issue right after the phone released. Motorola has confirmed that this is a software bug affecting a select few Turbo's, they plan on having a software patch to correct this within a few weeks.

Essentially what is happening, according to Moto, is that when you connect to a wifi network after being on the cell network, the radios sometimes do not switch over to the wifi connection. Even the operating system does not see that this is happening, which is why some of us have seen such a huge discrepancy between data usage reported by the OS and the usage reported by verizon.

He did provide me the same temporary fix that you were provided. I will say that I have not noticed this issue again on my phone in the past few weeks so I have not been able to try the fix out myself.

My account was credited for the overages, if anyone else has this issue simply call verizon and they will do the same for you until the patch is released.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] elir41:
This bug also happens on the G3.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Ally Android:
The temporary fix makes sense. Turning on the Airplane Mode forces the cell network to shut off. Then when you turn off the Airplane Mode after turning on Wi-Fi, the phone will connect to the Wi-Fi instead of the cell network.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] rleveille71@gmail.com:
mystery data usage

I encounter the same problem trying to restore my cloud backup, I used 10 GB on my data.

I had turn on my wifi, I did the backup with no problem.

I also have a ticket open with verizon.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
Thanks for the update. Hopefully we see that update in a couple of weeks and that isn't just the timeframe for VZW to receive it and begin testing. Heck, maybe that is a part of the LP update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] wsdalton11:
Same issue here ...

Verizon tech rep Lauren (shoutout!) was super helpful, patient, and understanding. As many have stated, it's a software glitch affecting some but not all the Turbos. I've got a 32gb BN model, and in 10 days hit my data limit. She "refunded" my data, and told me Moto should have a software update shortly. The phones aren't shutting off 4G when switching to wifi. The "Airplane mode" temp fix is fine for now, provided I keep an eye on my data usage. Lauren told me to call anytime I see this happening. I'm patient, and always know the new toys come with risks ... hehe ... Otherwise, I love the phone! A powerhouse!
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] paleomjc:
Droid data usage

Having the same issue as described in this thread. Have had the Droid for only a week or so. My data limit is low - 1 GB. I have mysteriously burned through 400 MB already. I did use the Moto Migrate in the store and that may have used some of that. But I have seen a leakage of at least 25 MB per day for no reason. Have used Play Store but only on Wifi. Turned off location services and have not done any browsing. I will call that 866 number next week.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] MI95SHO:
My wife had the same issue also on her 32gb BN. Consumed 4.6gb of data in 2-hours while using WiFi at work. Yet her phone said she only used 0.2gb of mobile and 2.7GB of data on WiFi. Brought into Verizon store and they were able to swap for a new phone after lots of going-nowhere conversations. Wouldnt even comp my data, so already used 50% in the first week....Haven't had the issue since yet on hers or my 64gb. Calling customer support also suggested it could be a bug, and wanted us to both keep always on WiFi and turn off avoid poor connections.

Was very sad to give up unlimited data for an issue like this, but am glad I am not the only one.

There are other phones having the same issues on Verizon though; https://community.verizonwireless.com/thread/821949

... and some are suggestion to file a class action lawsuit.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] kingersj1:
Just wondering if there are any visual cues I should look for to know if my Turbo is effected. I will receive mine on Tuesday, and don't want to go nuts with the data on and off if I don't have to.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
Just put the MyVerizon data usage widget on your screen and compare it after a day to the usage on your phone. If it is higher on MyVerizon then you have the problem if not, watch it for the next couple of days. If they are the same or very close after a few days you are probably fine, but you may want to keep checking every few days just to be safe.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] slackersean:
Just found this thread after dealing with the pain of going over my data plan. I also have the 64GB BN Turbo purchased 11/6. I called VZW and received 2 bonus GB to help with the overages, and finally an upgrade to 15Gb with a credit for the remainder of my cycle. I had thought the issue was related to a software I installed from Snapdragon to monitor the battery. Once I uninstalled it, everything seemed to get better, but nope. I noticed over the weekend a 400MB data hit while I was on wifi all weekend. When I got the phone I did the OTA to 21.21.15. The initial setup also pulled 1.4GB of data while playstore restored everything, and I did all my app syncs. After looking back, I think most of my wifi data was leaking out the cellular data the entire time I used the phone. The OS data use showed 2.4 GB cellular and 8.2GB wifi, but VZW showed 10+ GB on my data plan. I called VZW and went through the whole thing again of all my apps set to upgrade, upload, whatever only over wifi. The decision was to try a reset. I did this last evening. Of course the reset puts 21.21.15 on by default now, but during the config I was sure to join my home wifi right away. I have to say the data all went over the wifi during the app downloads and all of my reconfiguring/browsing during the entire time. The past 24 hours have seen a minimal hit to my cellular data as expected. Possibly the issue was related to the phone software before the OTA, and not repairing through the OTA? Not sure, but everything seems to be functioning on right now. Might be worth a try if you have done the OTA and are willing to wipe everything off your phone. w/o root, just copy everything to a computer over USB (pics etc). Hope this helps some people with this crazy data leak issue.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] kingersj1:
Just got my Turbo today. So far the LTE light stays off while connected to WiFi, and extra data usage. I did play it safe and turned off mobile data during initial setup.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] jesta192:
LTE light has always been off for me when this problem occurs. The phone is using data, but it doesn't realize that. It thinks everything is going through WiFi.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] kingersj1:
I did a bunch of YouTube streaming as a test, and not a single bit charged to data according to Verizon. Maybe because I just got it yesterday and the fix is already in place or just got lucky.

Sent from my Turbo.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] mistyv:
I had the same thing happen with my Turbo that I set up yesterday, I went through 75% of my data during the afternoon. I did the airplane mode toggle late last night and so far haven't had any additional data usage. I talked to Verizon this morning they are covering me for an extra 2gigs and said an update to fix this was expected by the end of the month.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] jesta192:
Good to hear a fix is on its way, but end of the month is kinda sucky. I hope that was just a ballpark estimate.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] tsvee07:
Glad im not the only one with this issue called verzion about this and they were no help. The lady that I talked to tried saying my wifi router could be going bad. But I've never had this issue before I got the phone. And I can go to other peoples houses and use their wifi and it still seems like its using data. My phone says that I have used around .7gb and verizon is saying that I have used over 8gb. I've had to upgrade our original plan of 5gb to 10gb and now I'm about to go over again. The lady that I talked with through verzion wouldnt even help us with our data so we wouldnt go over we have 1gb of data left for three people and 12 days left. Im not pleased with verizons service right now
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] wsdalton11:
Has anyone posted their builds anywhere? Just to compare ... I'm on sys ver. 21.21.15, build number KDF21.128-15 ... Is it this build specifically?

Droid Turbo ... This WAS the Droid I was looking for!
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] wsdalton11:
Here's a screenshot ...

Droid Turbo ... This WAS the Droid I was looking for!
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] jesta192:
I'm on that build, having the issue.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] lissafer:
droid turbo

I called verizon after using 3gb in 15 days connected to a wireless router. They did a fix on my phone that hopefully solves the problem. :D
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] fowlanguage:
Hey guys,

Picked up a Turbo last week, noticed the issue before I went over, thankfully. The fix that VZW tech support and I came up with last night is to disable the Verizon Mobile Data anytime you're on wifi. Just remember to turn it back on once you leave.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] jesta192:
If you use Verizon Visual Voicemail, beware that they don't allow the app to work on WiFi. So if you disable mobile data, you won't get any voicemails until you re-enable it. Such a useful solution complicated by Verizon's lack of foresight... I imagine if you use another VVM service you will be fine with this workaround.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] fowlanguage:
if it was the airplane mode fix, that did jack ****.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] mistyv:
Mine has worked correctly since doing the airplane mode fix. I guess it is only working for some of us.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] AuxiliaryPie:
Having the same issue. Verizon gave me a "free" gigabyte which in turn got used up last night... turning off my data until there is a fix. this is some bull crap
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] qigger:
Going through the same issue on a 32GB nylon version. Ended up hanging up on a rep who wanted to tell me to check my app settings for streaming video :rolleyes: Called back and got an equally unhelpful rep who wanted to troubleshoot my WiFi and would not acknowledge there were notes about this problem on Turbos. Got it escalated to tier two and the rep there was overwhelmingly helpful and understanding and found the mysterious notes that tier one denied existed. Poor job on that Verizon.

Didn't push for any extra data since it is manageable albeit frustrating to not be able to use phone. The rep texted her direct information for feedback but ultimately it comes down to Motorola needing to issue an update. So I guess we all just have to hang in there until further notice.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dmginc:
Did the update released today help at all?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] opus1269:
I had the problem and I have been running the update for a while. It appears to me that the bug has been fixed.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
I mentioned earlier that my wife's phone was doing this. Right after that, I toggled airplane mode on her phone and haven't had a problem since. Neither of us have accepted the new update yet, but we both did the day 1 update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] dmginc:
Anyone else have this resolved with the last update?
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] albert5x5:
Me. I've been monitoring my mobile data use for over a week now, and the update has so far fixed this issue for me.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] Manjews:
I have not been having any issues either, I am assuming this was one of the bugs that they fixed with the patch.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] jesta192:
Unfortunately they have not said whether this was specifically addressed, but I'm seeing drastically improved data usage since the update.
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] wsdalton11:
Anyone else experiencing sluggish performance since updating? I've had a bunch of hangs and even a couple freezes ... ?

Droid Turbo ... This WAS the Droid I was looking for!
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] qigger:
Wanted to chime in and say that the data problem seems to have been fixed with the update.

... thank goodness for the 1GB of data promotion on connection day last month...
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] jesta192:
Anyone suspicious of the timing of that promotion? W/E, as long as it isn't using up my data anymore. ☺
[Verizon Motorola Droid Turbo Q&A, Help & Troublesh] cstone1991:
Lol, yeah I was a little suspicious of that one, [sarcasm]but I'm sure Verizon was just doing it out of the kindness of their hearts[/sarcasm]
[Android Q&A, Help & Troubleshooting] tu3218:
Anyone have the latest facebook apk from before the redesign? Spent the last hour trying to find it and I thought v19 was the last version before the redesign but it seems 19 is also the redesigned app. I'd really appreciate it.
[ONE Q&A, Help & Troubleshooting] jumpet:
hi i am writing this on xda developers for ask for help to the chefs of rooms and kernels to see if you can help...

Many users of OnePlus one we're having trouble flashing on the screen, this happens at 38r and 40r... The only version that seems to work fine is the 33r, so I would like to ask for your help ....

Would be possible a room with the advantages of 40r and 38r based on 33?

Thanks a lot and sorry about my poor english...

There you have more info: https://forums.oneplus.net/threads/day-one-screen-flicking-problem.155030/page-25
[ONE Q&A, Help & Troubleshooting] gmon1:
+1

If anybody can help on this issue, it would be really appreciated since there is no real feedback from opo yet. Thanks
[Moto G Q&A, Help & Troubleshooting] Uncannytable:
Hi,

I'm trying to root my Moto G. Was able to unlock it but can't flash recovery or boot superboot with fastboot.

On trying to push twrp with: fastboot flash recovery twrp.img

I get the error:

target reported max download size of 536870912 bytes

sending 'recovery' (8090 KB)...

FAILED (data transfer failure (Unknown error))

finished. total time: 5.021s

On trying to boot superboot with: fastboot boot boot.superboot.img

Iget the error:

downloading 'boot.img' ...

FAILED (command write failed (Unknown error))

finished. total time: 5.014s

I can't seem to find a solution online, does someone know how to fix these errors?
[Moto G Q&A, Help & Troubleshooting] martindar:
just install flashify from the playstore and flash a recovery from there its very easy and i think a large number of people had the same problem anyhow thats how i fixed it after further reading in xda cheers,martin
[Moto G Q&A, Help & Troubleshooting] bernida:
I am actually a fan of rooting without changing the recovery

just use

and then flash e.g. latest supersu zip http://download.chainfire.eu/supersu you can even do this by adb sideload in CWM (for the recovery i used CWMrecovery)

i like this method because it will leave your recovery untouched and just root :highfive:
[Moto G Q&A, Help & Troubleshooting] MarckozZ:
Why dont you flash just Philz Touch recovery? Then go to recovery option on Fastboot mode, once Philz has booted, touch REBOOT SYSTEM, then the recovery will tell you "Your device is not rooted or SU is missing, do you want to apply SU?" Then scroll to YES option and phone will reboot.. DONE, rooted! Now go to Play Store and grab SuperSU app.. Then you can flash to stock recovery....
[Moto G Q&A, Help & Troubleshooting] Uncannytable:
All I had to do was change the usb port. Now everything is working fine.
[Moto G Q&A, Help & Troubleshooting] madsere:
The OP is trying to root his device. AFAIK Flashify requires the device to be rooted to work. What am I missing?
[8125, K-JAM, P4300, MDA Vario General] jackal666:
when I receive a sms I don't receive anybody notification. There'isnt sound or vibrate, not even the preview on the display. can someone help me? ? ?

Thanks

quando ricevo un sms non ricevo nessuna notifica. nè suono, nè vibrazione neanche l'anteprima sul display. qualcuno puo aiutarmi???

Grazie