[Verizon Motorola Droid Turbo General] Andromjb:
Stop being stupid. When purchasing a new product, you expect it to come with an original retail manufacturing box. That box and internals should match the product purchased, period. Otherwise there would be no point in manufacturers investing time and money into labeling each box with specific serial numbers, model numbers, etc.

Has for the OP -

I had to exchange my Droid Turbo 32GB BN due to a defect as well, though my Verizon experience was much different than the OP during exchange. When exchanging my unit, I was very professional & civil about my complaint, it can make all the difference in the world.

The Exchange:

I was approached immediately upon entering my local Verizon store and greeted by an employee named Jason. I informed Jason to accompany me to the location of the demo display units and personally began explaining to him the differences between devices.

Jason was very hesitant at first, but I quickly produced alternative examples with more detailed information and replicated the issue in real time. Jason at this point was in agreement with me but not fully committed to exchange the device as he had to get manager approval. This transaction took a total of about 5 minutes, from the minute I stepped into the store.

The manager, Jeff, approached the sales counter at this point and spoke briefly with Jason. Immediately the manager began asking the same questions Jason did before hand. In which case I explained to Jeff the same information provided previously with Jason. This transaction took roughly 4 minutes.

Manager gives the go ahead, but before I let him walk away I immediately ask him if they had the 64GB in stock as they did not have it previously. Manager confirms stock, in which I inform him I am willing to pay the difference minus the restocking fee. Manager agrees, Jason retrieves the new Turbo 64GB in an unopened box and begins activation. I quickly ask to see the device and inspect it before he proceeds to make sure it does not have the same issues/defects. Everything looked fine, I give the go ahead. This transaction took 6 minutes.

At this point, while waiting for the activation process, I strike up a nice conversation with a couple of the employees around the counter (as it was slow for them at the time). I bring up the question of how many Turbo units they had sold in the past couple days. The numbers were surprising, around 23 units locally in two days (not including online). They even went so far as to inform me about the limited edition employee version with red metal trim to match Verizon branding and two of the four employees present were actually using Turbos personally.

Activation goes through, I am handed the retail box that matches the unit sold and a receipt with the cost difference. No restock fee applied, only the upgraded capacity valued. They put my exchanged unit in a box, but I inform them to take it out and reset as I did not perform that. They hand me the phone, letting me take care of the reset. I finish reset and complete our exchange.

I thank Jason for his time, we shake hands. I locate and approach the manager Jeff, thank him for his time and shake hands. I do this, so that at this point I establish a connection. Chances are they don't care and I'm immediately forgotten the minute I leave and that is fine. The point is if I have to come back again, I more likely made a bigger positive impact than running in flipping tables

At this point the total time spent from the moment I enter to exiting the store was roughly 28 minutes, chalk it up to 30 give or take.

Sorry you had a bad experience all around, but a little generosity and professionalism can go a long way. (Not aimed at you specifically, don't get defensive)

TL;DR: They did not treat you properly and you have a right to complain.