yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] droidguy22:
What a worst experience, companies in the third world do better than this ****ty Moto.

They charged my card on 11/08, two reps and a supervisor confirmed 11/13 shipping, 11/13 is almost over and no update on the order, terrible customer service.
[Nexus 6  General] EvanVanVan:
Yeah I was laughing when the one guy said he had talked to the reps 3 times. It's like just need to give it a rest, the tracking emails, the phone, everything will get here when they get here. Chatting with CS is not going to speed the process up at all.
[Nexus 6  General] jp22382:
Finally. I'm fine being on backorder, at least I can get an order through, unlike on the Play Store :)

Order Summary

Devices

Nexus 6 - 64GB

Color: Cloud White

Model: 00637NARTL

Availability: Backorder Nov 12, 2014
[Nexus 6  General] beelow319:
Mine is showing backorder til Nov 26

Edit: 64GB blue
[Nexus 6  General] bholyk:
Keep clicking process order. I had to click 4 times before it stopped saying that something in my cart is no longer available and went through.
[Nexus 6  General] biggiestuff:
I don't mind either as long as I have a date. I ordered the white and will probably go into the t-mobile store to see how i like the blue. If i like the blue i'll just cancel the Moto order and order through t-mobile.
[Nexus 6  General] ericdmiller:
keep trying, go back to store and add another - then delete the old one.

worked for me
[Nexus 6  General] Lancez:
successfully ordered a white 64G and got confirmation email few seconds after. Estimated delivery time is Nov.19

just a little heads up, if you pay the full price, your CC will be charged immediately.

P.S. thanks OP for the heads up
[Nexus 6  General] Sentrix27:
Got one, 32GB Midnight Blue with the 12 months financing option.

I randomly checked the Motorola site at what looks like the perfect time! (1:25 PM or so)

Much different story than the Play Store for me!

Estimated delivery date of 11/19 like most others.
[Nexus 6  General] 2015Ducatimulti:
yes I just tried too get the 64gb blue and it was a no go, so I just pre-ordered the 32gb blue and was available for pre-order
[Nexus 6  General] buqalamun:
just ordered blue 64gb. thanks motorola not to denying me to buy one :P
[Nexus 6  General] garyHal:
Ship date of Nov 12? You must have been early on the preorder. My date is Nov 19.
[Nexus 6  General] ucsdsig13:
Got mine. Cancelled my Play Store Order.
[Nexus 6  General] selayan:
Hmm I keep hitting process order on white 64 with financing and it says not in cart
[Nexus 6  General] droidguy22:
Mine is showing Nov'19 estimated shipping, where do you see back order mentioned?
[Nexus 6  General] Moostafa29:
I kept trying over and over and just got through with a 64gig blue.
[Nexus 6  General] klubhead:
32GB White went through flawlessly.. woot woot :D
[Nexus 6  General] rjkboyle:
Can anyone confirm any differences order from Motorola?

Google play has been really good about support/warranty replacement. Will Motorola do the same?

Also I will be ordering to bring to Canada, any idea if Motorola will ship a replacement to Canada if need be?

Thanks
[Nexus 6  General] 2015Ducatimulti:
My moto store receipt says estimated delivery is Nov. 19, not the shipping day, but again that can change with the supply and demand of the Nexus 6:rolleyes:
[Nexus 6  General] beelow319:
When you first add it to your cart.
[Nexus 6  General] selayan:
Got a 64 gb white. Est delivery date Nov 26
[Nexus 6  General] Dusty Rhodes:
White 64GB

Back order on the 26th.

Well... At least I got one.
[Nexus 6  General] cmarkortiz:
Is motorola restocking every Wed as well like google play or are there different days we should check?
[Nexus 6  General] smalltownbird:
When my motox 2014 shipped I didn't get an email update. I had to check my order status on moto's site to find my tracking number
[Nexus 6  General] ecsnead69:
Anyone with VZW ordering from Motorola?
[Nexus 6  General] TechBSwift:
I'm on Verizon
[Nexus 6  General] selayan:
Me too
[Nexus 6  General] wtherrell:
Yup. 64gb Blue. Delivery estimate 11/26.

Already got my new nano sim, wireless charger, leather belt pouch, & Meenova OTG card reader ready & waiting.
[Nexus 6  General] Andromjb:
All in the eye of the beholder. I've never had a problem with Motorola's customer service.

In the past but not too long ago (this year)I sent in my OG Moto X and got a replacement back within 4 days. I made 2 phone calls once they received my RMA and they were great on communication during both calls.

I also ordered my Moto 360 from them and within 3 days it was shipped to me. I also made phone calls and they were easy and helpful during those transactions.

This is my third order directly made with Motorola. They gave me a estimated ship date and they have never failed me yet.

People order iPhones and even they have to wait 20-30 days for their device to ship. This is really no different. Take into consideration the fact that Motorola isn't exactly as big as Apple or even Samsung, so they are pushing product out pretty fast considering they most likely don't have the same resources for manufacturing...

You just need some god damn patience man. These people you are calling have no control over what is happening to your product(s). All they can do is help you to the best of their knowledge.

However, if you want something to complain about. Than I will admit that the Nexus launches are by far the worst. But that is another story.
[Nexus 6  General] Ryno77:
Mine shipped from China, expected delivery date on Moto's site says 11/20, FedEx says 11/19. JUST got the email.
[Nexus 6  General] droidguy22:
Just got my Motorola shipping email as well. Their email says it's estimated to be delivered on 11/20, but FedEx is still showing 11/19 - which I imagine would be more correct since it's in their hands now!
[Nexus 6  General] Joshnor713:
Nothing yet for me! 11/19 64GB Blue :(
[Nexus 6  General] Lancez:
when did you both order your phones? was it 11/6?
[Nexus 6  General] Ryno77:
I ordered mine on 11/6.
[Nexus 6  General] Lancez:
I just got off a chat with moto and i was told Est. delivery date is still 11/19 but it has not shipped yet. She told me that once it shipped they'll send me an email with tracking info.

---------- Post added at 07:43 AM ---------- Previous post was at 07:42 AM ----------

me too, but nothing for me, yet.
[Nexus 6  General] droidguy22:
Yes, 11/6, confirmation email came at 1:39pm est
[Nexus 6  General] Lancez:
I ordered on the same day and I received my confirmation email @ 1040 PST. just 1 min. later
[Nexus 6  General] RoscoeDpG:
I got my confirmation email at 1015 PST.... That 64gb better be getting boxed up lol
[Nexus 6  General] kirdroid:
Nothing here yet on FedEx for 64 GB white. Ordered immediately pre orders went for live and estimated delivery date of 11/19.
[Nexus 6  General] Acrono:
Got a tracking number from Motorola. All of the reps (both on the phone and chat) were wrong. It's NOT shipping from Dallas. It shipped from Shenzhen via "FedEx International Priority DirectDistribution", with an ETA of "Wed 11/19/2014 by 10:30 am". It shipped out at "Fri 11/14/2014 5:36 pm".
[Nexus 6  General] RoscoeDpG:
i guess those of us who did not get an email of shipment from motorola/fed ex might of missed the cut off pick up time and i fully expect it to be out on monday :fingers-crossed:
[Nexus 6  General] biggiestuff:
It's 1am Saturday so they have a whole day to keep shipping stuff out. i hope hehehe
[Nexus 6  General] RoscoeDpG:
i know but im trying to keep myself from checking over and over till monday haha
[Nexus 6  General] mzimand:
Anybody with a 12-2 delivery date get a shipping confirmation?
[Nexus 6  General] Anastayja:
Highly doubtful. I've seen shipping confirmations for 11/19 deliveries only. I ordered 11/6 with a delivery date of 11/26. I have not yet received a shipping confirmation.
[Nexus 6  General] Acrono:
There are some 64G orders with an ETA of 11/19 that haven't shipped yet, either. Seems like there are multiple waves within the 11/19 batch.
[Nexus 6  General] biggiestuff:
There are still some out there with 11/19 delivery that still haven't gotten shipping emails *raises hand* white 64gb moto store.
[Nexus 6  General] RoscoeDpG:
i wonder how many 64 gig versions actually shipped , like i had said earlier everyone i know that bought on first day and ordered 64 gig have not got shipped but the ones that ordered the 32 is shipped
[Nexus 6  General] Joshnor713:
A rep (grain of salt) told me that another batch is going out at 5pm today (forgot to ask what time zone).

I'm waiting on a Blue 64GB
[Nexus 6  General] Fadakar:
White 64GB from Moto with est. 11/19 delivery, not shipped yet. This sucks. :(
[Nexus 6  General] raider5oh:
Midnight Blue 64GB

Purchased 11/6

est. 11/19 delivery

Still not shipped yet. Ive been monitoring my Fedex manager and email every hour with no luck..
[Nexus 6  General] Joshnor713:
I know, this is freakin awful. Everyone cheerful this morning with a shipment e-mail and we have the same date and nothing all morning. I'm going out of town starting next Friday for a while.
[Nexus 6  General] droidguy22:
Mine is 64gb Midnight blue, it's shipped today from China.
[Nexus 6  General] trickster2369:
I did
[Nexus 6  General] mzimand:
Thanks for crushing my hopes. Lol. I am still going to pretend that there is a chance. My confirmation email came at 11:47am PST. I keep hoping that there were enough insufficient funds that I am pushed up to the first group.

I had a 32gb ordered from Play store but canceled it for the 64gb from Moto. I would have been in first group but went with the 64. I got a nexus 9 for my lollipop fix so I can wait it I have to.

---------- Post added at 10:59 AM ---------- Previous post was at 10:58 AM ----------

Me too. Verizon forever. Or at least until they make me give up my unlimited data.
[Nexus 6  General] Namolas:
I have a 64GB Midnight Blue ordered direct from Moto. I thought I was one of the very first people to click the link and see it live and clicked through the checkout faster than lightning! Processed at 11:36 MST. Payment/everything went off without a hitch. But mine definitely did not ship from China and its too late for it to be shipping now because its 2:58am Saturday the 15th in China. :crying::crying::crying:
[Nexus 6  General] Joshnor713:
Same here, it's awful. I would say it's because we have 64GB, but I have seen plenty of people say theirs have gone out. Just awful.
[Nexus 6  General] garyHal:
White 64, still no shipping confirmation from MOTO.
[Nexus 6  General] RoscoeDpG:
ya tell me about it when i got on and bought it i got my shipment confirmation at 1015am pacific and my cousin who ordered 32 gig blue got his shipment confirmation and ordered 15 min after me :crying: but im still going with monday as our ship date i have been thinking that all week and now im just hoping im right haha
[Nexus 6  General] eep2378:
Same here. White 32GB est. delivery 11/19 but no shipping info yet. I was told Two day shipping. It'll go out today or monday.
[Nexus 6  General] Skripka:
Yea nothing here yet either. Order was originally 11/26 then bumped to 11/19. Moto account only says "Not Shipped".
[Nexus 6  General] RoscoeDpG:
it be nice if they get something out today being saturday over there, atleast get some shipping info because i feel if it goes out monday we prob wont get till friday
[Nexus 6  General] 2015Ducatimulti:
yeah 32gb blue ordered 11/6 1:45 pm est time, received email from fedex manager at 4:46 am est this morning:good:
[Nexus 6  General] cmarkortiz:
Does anyone know when mororola restocks inventory for sale? Wed like google play?
[Nexus 6  General] Joshnor713:
Yes. Last Wed. it was like an hour before Google Play did.
[Nexus 6  General] freddienux:
thats weird i ordered midnight blue 64GB on same date 11/6 and nothing. i literally just got of phone wit moto rep and he said its ready to release. i called the other day and they said it will be shipped today! no luck no email. just give us our nexus 6 man lol
[Nexus 6  General] RoscoeDpG:
im in same boat lol i think we will be on the early monday morning ship date ( so i hope ) i put my order in on the 11/6 date at 1:15 eastern time and nothing yet (64 gig blue version)
[Nexus 6  General] limen123:
Do random units show up for preorder every once in a while like Google's site does? Want to know if I should put an auto refresher on or not.
[Nexus 6  General] eep2378:
Seems like every Wednesday like google play.
[Nexus 6  General] Namolas:
I've never seen any random ones (returns) pop up on Moto's store.
[Nexus 6  General] verks:
Ordered my 64gb MB 20 minutes after your order and I still have a 12/2 delivery date.
[Nexus 6  General] bwheelies:
These are now produced by Lenovo in China?
[Nexus 6  General] cmarkortiz:
really hope i can score one on wed preferably right at midnight, even though i got the email from motorola saying available at 11 am and email didnt come till 930pm wtf!!!
[Nexus 6  General] RoscoeDpG:
Just got up for work and was refreshing fed ex manager and wouldn't u know it there is package on way to me now. I have it set to my address so seems like it's finally coming even thou nothing from moto yet and moto site still says not shipped.
[Nexus 6  General] selayan:
I wonder when they will ship for us with 11/26 delivery dates.
[Nexus 6  General] ZenPirate:
I have a 26th ship date. I spoke with someone at moto support about cancelling my order and said they couldn't because it was assigned to by pulled on Nov. 20th and delivered on the 26th. I'd have to send it back once I get it.
[Nexus 6  General] eep2378:
Got my shipped email this morning. Moto email says est delivery now 11/21 instead of 11/19. Fedex site says delivery, NA.
[Nexus 6  General] bvdub72:
Do the emails from motorola go out in the order they were received. Ive been on the email list for a while and still no email.
[Nexus 6  General] halon17:
64white?
[Nexus 6  General] selayan:
Google Nexus 6 Review!: http://youtu.be/RoAPTdvgAJg
[Nexus 6  General] eep2378:
32 white.
[Nexus 6  General] halon17:
So after a day an half only one person from a few sites ive checked said their 64white showed up on FedEx but it had N/A for ship date.
[Nexus 6  General] EvanVanVan:
I think you'll have a better chance Wednesday at 11 am again. It doesn't seem like they're releasing them at random points throughout the day to give different people opportunities to get one.
[Nexus 6  General] kirdroid:
Almost all phones are produced in China .. With only few exceptions like custom moto x which eventually will also come from China. Nothing surprising here.
[Nexus 6  General] Joshnor713:
Still no shipment e-mail for me, 64GB Blue 11/19 batch. And nothing on Fedex Manager either. I guess nothing til Monday? I hope it's still coming at most by 11/19, otherwise that wouldn't be very fair :(
[Nexus 6  General] EvanVanVan:
#FirstWorldProblems
[Nexus 6  General] Joshnor713:
I'm going out of town next week. Don't assume every person is just complaining because they're impatient.
[Nexus 6  General] bwheelies:
Motorola used to be produced in Texas before Lenovo took over.
[Nexus 6  General] halon17:
Impatient person here.

Heres to hoping we get shipping info monday!
[Nexus 6  General] krcm0209:
What time zone?
[Nexus 6  General] RoscoeDpG:
i would suggest start to hit that refresh at 10am pst
[Nexus 6  General] jcarlm:
How does this moto credit work and how instant is it? I was going to apply today but figured Monday would be a better day. I want the white and with moto credit I can finance.
[Nexus 6  General] RoscoeDpG:
its pretty instant if u qualify it takes few min and sets ur credit line and automatically adds it to ur account ready to use. I got it back when i got my moto 360 and just paid it in 2 payments now i did the nexus and just gonna pay off 50 a week and get it down fast or ill just do 150 a month
[Nexus 6  General] jp22382:
Ordered on 11/6, missed the very first wave but ordered around 10:30am PST.

After multiple calls to their customer support, I finally got the info that they will be getting more units in on Tuesday (11/18) so hopefully more folks will get their shipping notification Tuesday or Wednesday.

My order has been on 'Not shipped' the entire time, my card has been charged, and nobody at Motorola has been able to tell me anything beyond "it isn't canceled or delayed".
[Nexus 6  General] Joshnor713:
WTF, why not Monday??? Me too, I've been told that mine is still on track for 11/19 and it's 2-day shipping from China. It's been "ready to be shipped" since Thursday I was told. Just send the freakin thing out!!
[Nexus 6  General] success2be:
It's out of their control when Apple buys up all the FedEx and UPS inventory right after a new iPhone is announced.

It'll arrive, be patient. I'd rather they do it right than get a rushed to market bendable aluminum overpriced POS.
[Nexus 6  General] Namolas:
Well thats better news than I got. I have avoided contacting Motorola this whole time assuming it will just be here on the 18th like everybody else here tracking their shipment that got in an early order on 11/6. Well I finally just contacted Moto and she tells me that unfortunately my 64GB Midnight did not ship with others but she can't see why. She put me on a brief hold and and then came back and asked for a call back number and said the "Order Admin" needs to speak with me.

She kept apologizing but honestly I was very polite. I have no reason to be upset, just wanting to find out what is going on. However that call back doesn't sound like a good sign to me...plus I hate talking on the phone. :eek:
[Nexus 6  General] EvanVanVan:
You were also assured 3 times it was shipping from TX lol. Maybe it's time to realize that the CS reps no nothing about your phone, especially one that's not in stock as usual and is drop shipping from China. The phone will get there when it gets there. Hopefully before your trip but it might not, either way calling CS repeatedly accomplishes nothing.
[Nexus 6  General] garyHal:
Keep us posted with that call back. My CW64 is absent of any updates as well, expected date of 11/19.
[Nexus 6  General] biggiestuff:
Just a heads up on those financing through MOTO. Make sure you pay your payments on time. there is zero grace period. I missed a payment by a day and was charged 25 late fee. They only waived half of it as a courtesy. my fault of course but just to let you guys know since there are some accounts that have a grace period. Motorola isn't one of them.
[Nexus 6  General] Marcellus1:
I had an early order, delivery expected for 11/19. Called on Thursday last week when everyone's orders were starting to ship and was told it would ship that day. End of day Friday, no shipment and called again. Told it hadn't shipped yet, but that it would still arrive by 11/19. Figured it wouldn't ship til Monday and wouldn't make it, but then it shipped on Saturday. Today, though, it's still in Hong Kong and on Moto's site my delivery date has moved back to 11/21.
[Nexus 6  General] Joshnor713:
I see this morning on Fedex that a shipping label was created, woot! I'm assuming that it will ship on Tues and get here on Thurs. 2-day shipping from China is a thing, people have confirmed it. I bet those seeing 11/21 dates are conservatism from Moto.
[Nexus 6  General] Lancez:
At least you know where your phone is, mine still nothing, nada! ordered on 11/6, white 64G. chatted with online rep. on Friday and was told I'll receive my phone on 11/19 which I don't see it happening.

I have really busy schedule and I won't be home for a week if they don't deliver on 19th. Guess I have to contact Fedex to hold my package at one of their locations once I get tracking info, sucks
[Nexus 6  General] jcarlm:
I'm a little confused. I was approved credit on Moto credit. Now will my credit just be there when I check out or how do I apply my Moto Credit for when I do purchase my Nexus (when in stock).
[Nexus 6  General] pandakat:
oNCE you make an account w Moto, you can add your new Moto CC number to your "profile".

When checking out, it will let use the Moto CC number you entered as the payment method.

Still waiting to see if my **** credit passed lol.
[Nexus 6  General] Fadakar:
It will be a saved payment option for your account.
[Nexus 6  General] jcarlm:
I cant find the moto cc anywhere..
[Nexus 6  General] selayan:
Did you sign in with Google email before you applied for moto credit? It's linked to my moto account name. If you were approved it gets linked to your Motorola sign in id. At check out you should be able to see it.
[Nexus 6  General] jcarlm:
yes and when i got o my profile under payment there is an option for me to add my moto credit, there i dont have the Moto Credit Number to enter. I was approved..

Im sure i am making this harder than it is.. some how.
[Nexus 6  General] selayan:
Hmm odd maybe sign out and back in? Refresh browser cache..should definitely be there if you were approved.
[Nexus 6  General] biggiestuff:
You should have gotten an email from Comenity Bank and it has a link to your account. You should be able to get your account number from there and link it to your moto account when you create it.
[Nexus 6  General] Namolas:
Well I differ from you guys because mine is Midnight Blue 64GB and not Cloud White but for some reason mine didn't ship with the rest of them. I even seen people that placed their order after me are receiving theirs today.

Anyways I told them the best time to call was anytime after 12pm MST so they called at 11:47 and I was unable to answer the phone because I was in a production meeting. They left me a voicemail saying that the are currently processing my order but do not have tracking info at this time.

Well I really want a tracking number because everybody else is receiving their Moto orders. So I called back and got put on hold, transferred a few times and was told that it will still be delivered on Wednesday 11/19 and that he would send me the shipping confirmation now. So I got off the phone and did receive a shipping confirmation email right away, but that's literally all it is. An email titled "Shipping Confirmation of your Order" with all the original order confirmation details. No tracking info at all. Then about 6 minutes later I got another exact same email. There is a hyperlink in the emails that says to check the current status of you order, and when I open that its just my Moto page and still shows an expected delivery date of 11/19 and NOT SHIPPED as the status.

No big deal. Kinda bummed I didn't get a tracking number or something to solidify that it actually shipped (which it obviously hasn't). As long as it shows up by Friday of this week I will be happy. If I have to go through another weekend waiting I am going to be ticked.

Also it is currently Tuesday November 18th, 4:42am in China so there is literally no chance of it shipping Monday for a Wednesday delivery. And that is assuming it was even possible to do 2 business days from China which I don't think it is when it doesn't span the weekend to give them some extra Saturday/Sunday movement.
[Nexus 6  General] garymaurizi:
WRONG

all of these people are flat out wrong.

When you create the account you have ONE chance to get your moto credit window, it's a pop up window, if you have pop ups blocked you miss it.

You can not call and get it over the phone, and you can not get it in your account because you have no statements because you have never used it to purchase.

You have zero option but to wait for them to send you something in snail mail which they claim to send but never do.

GL

I am/was in your same boat and eventually just gave up and paid cash.

Search google, theres a reddit thread all about this.
[Nexus 6  General] jcarlm:
Yeah ive logged into the credit place. i cant find my acount number there to add..
[Nexus 6  General] garymaurizi:
if you're lucky and have the know how you may still have it in your cache, assuming you didnt have pop ups blocked and it did appear at some point. id look there.
[Nexus 6  General] jp6304:
They will send it. It takes 7-10 business days. I was in the same boat. The account information did come in the mail... eventually. It was very frustrating to not be able to order until then to say the least...but I have used a few times since then.