[Nexus 6  General] tmmurri:
well, I finally contacted GPS about my order for the first time. Here's the convo, obviously take with a bag of salt...

Karin B3:25 PM

Hi!

Thanks for contacting Google. My name is Karin.

________________________________________

me3:25 PM

Hi, Karin.

________________________________________

Karin B3:25 PM

I see you are dying to find out where your Nexus 6 is?

________________________________________

me3:25 PM

That would be nice

________________________________________

Karin B3:26 PM

It does seem crazy that you do not have it yet. Let me see what is going on.

________________________________________

me3:26 PM

Thank you.

________________________________________

Karin B3:28 PM

Tyson, I don't get it. It says that it has processed for shipment, and shipped, but I do not see any tracking information updated, and it was supposed to ship by the 21st.

Let me get my shipping department involved, and see if we can find out what is happening.

________________________________________

me3:29 PM

Okay

________________________________________

Karin B3:30 PM

I am waiting for my shipping specialist to join us, it should just be a moment longer.

________________________________________

Google Support3:30 PM

You are now connected to Tim O.. Please type your message and hit 'Enter' to send.

Transfer accepted by Tim O..

Tim O. joined group chat.

________________________________________

Tim O.3:31 PM

Hello there! My name is Tim. I apologize about the wait. Please allow me a few minutes to get up to speed with your previous discussion.

________________________________________

me3:31 PM

okay

________________________________________

Tim O.3:34 PM

Thanks for waiting!

I absolutely apologize for the delay in shipping your Google Play order xxxxxxxxxxxxxxxxxx. Your order is now scheduled to be shipped by today, November 24th, at which point you'll receive a shipment confirmation with your tracking number. You should receive your tracking confirmation email by the end of the day today. I'll absolutely be refunding the total cost of shipping for your order as soon as it ships.

If you do not have your shipping confirmation by tomorrow morning at the very latest, please let me know via email.

________________________________________

me3:34 PM

I appreciate the refund on shipping, Tim.

________________________________________

Tim O.3:35 PM

Not a problem at all. Again, I apologize that your order did not ship out on time, as there was a delay for your order. It's expected to ship out later today. I'll be sending you a follow up email to xxxx@gmail.com. That way, we can stay in direct communication, and monitor your order's shipment.

________________________________________

me3:36 PM

Sounds great! Thank you!

Karin B left group chat.

________________________________________

Tim O.3:36 PM

With Next Day shipping, you'll have your order within one business days as soon as it ships. Thanks so much for your patience and understanding!

Did you have any other questions for me today?

________________________________________

me3:36 PM

No, that was all.

________________________________________

Tim O.3:36 PM

Thanks again for contacting Google - it was a pleasure chatting with you. Have a great day, and I'll have an email out shortly!

________________________________________

Google Support3:36 PM

Thank you for contacting Google Play chat support. Your chat session is now complete.