yashsingh1/xdaforums huggingface dataset:
[Xperia Z3 Q&A, Help & Troubleshooting] engr.emersoncruz04:
Having the same problem

I'm having the same problem, my Z3 compact is nearly 4 weeks old.

during 5 in the morning, my battery is at 80%, then I lock the screen and went to sleep.

then I woke up around 4pm and my phone is dead as ****, doesn't respond to anything

I do. I've tried what you've said in this post and nothing happens.

I have few APPS in my phone and I never tried exposing my phone into water. can somebody please

help me :(
[Xperia Z3 Q&A, Help & Troubleshooting] danw_oz:
One pretty important feature you left out here, which is as close as you can get as a battery pull, open the microsd slot, and inside is a little yellow button, push this in will 9 times out of 10 power cycle your phone.
[Xperia Z3 Q&A, Help & Troubleshooting] requiem2es:
Same problem

I am having the same problem. I just bought the device through Amazon DE and i am thinking in returning it. Any way to solve this ?
[Xperia Z3 Q&A, Help & Troubleshooting] requiem2es:
I have noticed that in my case, at least, this is always happening when the battery percentage is getting close to 50% (half of the battery is consumed). I have KitKat 4.4.4 and i expect this problem to be solved with the new Android 5.0 Lollipop upgrade.
[Xperia Z3 Q&A, Help & Troubleshooting] uFito.cc:
Sleep of death companion... other issues?

Hello all,

Xperia Z3 (Tmo D6616) since January. Super happy with the phone, especially being able to run long distance without worrying about sweat damage, listening to music in the shower, and other shenanigans otherwise impossible before. Anyways, yesterday morning i was showering, phone was alright. After shower dried the phone with a towel and put it on a shelf in the bathroom. Forgot about the phone for thirty minutes, came back and noticed that the camera had fog condensation inside the lens. Ohhhh! crap, so I open the ports and put the phone near a fan. Also, phone wont turn on... So my first thought is water damage. So I packed the phone in dry rice for a few hours. Take sim and SD card out. Next i decide to power cycle the phone with the yellow button on the sim port. Phone buzzes three times. But after that... nothing. Phone has been stored in rice since. When i plug it i get rapid red led blinking. I called Tmo and dude tells me that he has the same phone, and that it souds like deep sleep, not water damage, due to led and buzzing. Problem is i can't replicate buzzing and no combination of the above seems to work. At a loss. Any of you know what the red led blinking means while the usb charger plugged?

PS: condensation gone from phone, or so it seems. :(:(:(:(
[Xperia Z3 Q&A, Help & Troubleshooting] Dannydinkles:
Same problem

Hi all,

After 4 weeks my new Z3 would randomly shutdown and I would turn it back on, until of course it refused to switch back on.

I have attempted a hard reset using all 3 combinations of the power and volume buttons. The only response was 3 vibrations from holding all 3 buttons whilst plugged into a charger. The red light would flash intermittently whilst on charge, and constantly when either buttons are held down.

When plugged into a PC, the USB connection would repeatedly connect and disconnect.

Is there any hope? I need to recover photos from my mothers funeral.
[Xperia Z3 Q&A, Help & Troubleshooting] uFito.cc:
UPDATE

FYI, currently in RMA process through Tmo... gonna get a refurb... not the happiest camper with Sony's approach, however, this begs the question: Given the spate of issues with Z3's maybe a refurb would not be such a bad idea, especially if it addresses the issues that are most common... Anyone received a Z3 refurbished? Would you mind sharing your experience?
[Xperia Z3 Q&A, Help & Troubleshooting] jbj2008:
Try connecting a diff screen at a technician....dont pay unless it works..

Try connecting a diff screen at a technician....dont pay unless it works..
[Xperia Z3 Q&A, Help & Troubleshooting] herzzreh:
Doesn't help you, but as a side note, I had mine replaced twice using Jump and both times I received a brand new phone sealed in the box. BTW, last one has Dec 14 build date and the assembly is much better than earlier ones I had.
[Xperia Z3 Q&A, Help & Troubleshooting] rhy04:
super thanks!!!

hello, at last i found the answer,! tried all the suggested actions i searched on the blogs, but this one really worked for my xperia z3c :) and after that it updated to lollipop, i hope it would not shut down randomly again, i'll wait for maybe 2 months before i actually make it my main phone again, but at least it's back now and i really miss my xperia z3c, it's really the best for me :) :) :) :) thanks to you!!! God bless!
[Xperia Z3 Q&A, Help & Troubleshooting] fqboy:
Sometimes (once/day), when i woke up my Z3C from sleep, the touch screen is frozen and the only way is to reboot it with power and volume buttons.

How can i debug this behavior ? I found nothing about that issue...
[Xperia Z3 Q&A, Help & Troubleshooting] hangover27:
Thanks for this post!

I've managed to get to the point of three vibrations, but then it just burns the leds in three colors, and then vibrates 3 times again and so on.

I've also managed to get to a point where the led stays constant blue (by playing with the volume up/down).

But now what?
[Xperia Z3 Q&A, Help & Troubleshooting] gadmouh:
Worked for me

:good::good:

the 4th step worked for me, thank you

4. Press the volume up button and power button together for 10 seconds. This should cause your device to vibrate 3 times and then show the battery charging screen.
[Xperia Z3 Q&A, Help & Troubleshooting] Krishnametal87:
Xperia Z3 keeps restarting when trying to charge

Hi all, I don't know if someone did encounter same problem as I. Yesterday my Z3 was 100% charged. Overnight the phone started to restart and battery % went nearly dead showing around 2% left and the red led light starting blinking as well. I tried to plug on charge to a wall source and now it keeps restarting and the "Sony" logo only would appear and it keeps to restart again.

Saw some solutions among which I have tried press holding the volume up button along the power button so as it should vibrate 3 time but in vain. The phone ain't charging anymore and it keeps restarting either plugged with my pc or wall.

Please can anyone help on this one?

Cheers

Kris
[Xperia Z3 Q&A, Help & Troubleshooting] xperiaz3compactproblem:
Need Help Sir/Madam XperiaZ3compactproblem

Hi!! Guys... i have a same problem here my xperia compact suddenly turn off after charging... before other remedy its working volume up + power button, the yellow botton near sim card, volume down + power button. Now its not working when i plug it to power source like laptop and others sometimes LED turn red but after 5mins it will be gone... by the way last month i able to connect it my laptop i was able to PC repair using Sony Companion but now since its only red light it can able to connect even though i hold volume down it cant connect... what should i do i want to use my phone guys need your help badly...

:crying::crying::crying: this phone is very expensive just to throw away
[Xperia Z3 Q&A, Help & Troubleshooting] bigup7:
i had this for the first time last week, it was whilst i pulled the sim tray when the phone was switched on, the z3 said restarting and didnt come back on

a quick google at the time and i had to press the volume up button and power button together for 10 seconds which worked fine
[Xperia Z3 Q&A, Help & Troubleshooting] jasjaz:
In my sony xperia z3c when I connect it to an outlet/pc the small red light will light up and then nothing (no battery charging image), I've done the steps also pressed the yellow button beside the sim slot but still nothing... Help Please :crying::crying::crying:..... need my phone back asap.... thanks!!!
[Xperia Z3 Q&A, Help & Troubleshooting] matflopes:
I decided using Flastools

Friends tive that same device problem is only with the red LED on.

The solution was to use the flastools , installing a new ROM ..

I hope this helps someone !!

Sorry for my bad english !!
[Xperia Z3 Q&A, Help & Troubleshooting] jasjaz:
How can I use flashtool if my computer cannot detect my phone?
[Xperia Z3 Q&A, Help & Troubleshooting] matflopes:
Just open flashtools, press vol - button, and plug your phone in usb cable..

Works for me!!
[Xperia Z3 Q&A, Help & Troubleshooting] jasjaz:
can you please give a link for the flashtool? thanks!
[Xperia Z3 Q&A, Help & Troubleshooting] matflopes:
Download flashtools here:

http://www.flashtool.net/downloads_windows.php

Then you will need the firmware of your device, you can find here:

http://xdaforums.com/z3-compact/general/list-stock-firmwares-d5803-d5833-t2906706

Then, you must open the flashtools click the simblodo radius, click flasmode, go to where is the file folder you downloaded (remember it should be within a folder to be visible) after click flash.

Take your device,push de vol- button and connect in the usb cable.The process should start after that..

Wait for the whole process, do not remove the USB cable device.

After the process remove the USB device cable and turn on the device !!

Note: If your device stay in infinite boot,repeat the process, but choose to wipe the boxes on the right side, when flashing the ROM.

Some pictures:

[IMG="step 1"]http://i.imgur.com/aYZkQuc.png[/IMG]

[IMG="step 2"]http://i.imgur.com/C1u6gRb.png[/IMG]

[IMG="step 3"]http://i.imgur.com/8BbQhlW.png[/IMG]

[IMG="step 4"]http://i.imgur.com/vYxhnCX.png[/IMG]
[Xperia Z3 Q&A, Help & Troubleshooting] Wolly21:
I have tried every think and still my phone does not respond.

Is there any other way??
[Xperia Z3 Q&A, Help & Troubleshooting] jaime4272:
it just happen to me just now and since I bought this phone on craigslist and I believe its unlocked for a different carrier cos its a Verizon phone on t-mo I have no warranty. so. I did what I knew to turn the phone off by pressing the power button and volume up simultaneously but it dint work like everything else so I open the sim tray and I held the power button and the reset button by the sim card and I felt the phone bitrate and that was a good Sing cos after that the phone rebooted with out resetting. I can only hope that this method can work for you as it did for me.
[Xperia Z3 Q&A, Help & Troubleshooting] dmduval9:
I posted this in a another thread, but I'll include it here in case it might help someone:

Sorry to bump an old thread, but this problem has been driving me nuts and I think I may have a solution. Specifically for my phone (a Z3c), it seems to be related to the SD card. I had a similar problem last year where the SD card would be corrupted and cause lags/data loss. I then bought a new SD card. Now, the phone has been randomly powering itself off and will not even charge when powered off. Then, at a random future time, the phone will be able to be charged/turned on as if nothing happened. This behavior has become increasingly more common

I've tried reformatting, deleting unnecessary programs, clearing caches, etc. The reformat seemed to help for a few days and then the problem returned. Last night I did some more troubleshooting and removed the SD card. It remained powered on for the whole night (for the first time all week). In the morning, I put the SD card back in and the phone wouldn't power on.

Right now I'm wondering if anyone else having the same problem with their Sony Z can cure it by removing their SD card? I'm going to next try to reformat the SD card and, if that doesn't work, buy a new (maybe slower) SD card. My current SD card is a 64gb class X which I've anecdotally heard can have timing issues with some SD controllers. I find it strange to have problems with two separate SD cards in my phone though. Either I'm very unlucky, SD cards aren't made for longevity, and/or the Sony Z has a controller that eventually kills or corrupts SD cards.
[Xperia Z3 Q&A, Help & Troubleshooting] Andrew Sotelo:
Thank you

i was almost ready to switch my sim card back to my old phone but then i found this article and it worked..... thank you
[Xperia Z3 Q&A, Help & Troubleshooting] iFinCyde:
I have a 1 year old phone and got the issue yesterday for the first time. Will try if removing the SD card will help. Thanks.
[Xperia Z3 Q&A, Help & Troubleshooting] Raytheon72:
Power+Reset

:good:

It does vibrate in my case, but still won't boot up. Connecting to any power source still makes the red led blink, but there's no other sign of life. The three vibration at least means it's sort of alive in the inside.
[Xperia Z3 Q&A, Help & Troubleshooting] GHFRL:
Hi,

I'm also a Sony Xperia Z3 Compact user. I bought the phone on December 2014 and started having the problem on July 2015.

I tried the tricks and it worked (power button + Volume up button does the best).

However, last week (October 2015) the phone died and the trick won't work anymore.

The best response my phone can do now is the red LED indicator while charged, but the LED indicator seems like turning on and off at a fast speed.

I tried the trick and even try to flash the phone, but anything won't work.

Any help please? Thanks.
[Xperia Z3 Q&A, Help & Troubleshooting] Raytheon72:
FLASH it!
[Xperia Z3 Q&A, Help & Troubleshooting] Raytheon72:
Hi,

I take it as it makes fast and short dim light blinks, right?

Is there any other sort of ligth signal that it maakes when connected in other way such as PWR+USBConnect or VolDwn+USBConnect?

Mine lights up steady when PWR+USBConnect or lights up and then turns off briefly to later lit up again when VolDn+USBConnect

If the USB is hooked to a PC it will mean no difference fot the first minute or two but after that PC will start detecting a connected device and Flastool will detect a "Device connected with debug options off"

Regards

EDIT: I can also get it to light up steady and very bright when connecting it to a PC using the VolDn+USBconnect combination.
[Xperia Z3 Q&A, Help & Troubleshooting] fijasko:
Hi

Did it help?
[Xperia Z3 Q&A, Help & Troubleshooting] ProtooDJ69:
Thanks mate this helped me a lot with my 1 and a half year old xperia which displayed a message saying it was turning off due to overheating, (I felt the handset and device was cold had spotify, youtube and couple of non intensive apps running) I tried your fix (the last one) and it worked!!! :) dont really understand much beyond the basics about hardware but think it may have been memory leak with one of the apps anyway thanks again! :)
[Xperia Z3 Q&A, Help & Troubleshooting] MolotOFF:
Same issue second time and right after the end of warranty. Won't power on , won't reset , won't charge and won't have led lit up. Any new ideas how to fix it?
[Xperia Z3 Q&A, Help & Troubleshooting] Licaon_Kter:
Won't poweroff by pressing the "secret" button near de SIM card?

Saw this on a Z3c, but not after .200 update.
[Xperia Z3 Q&A, Help & Troubleshooting] adaba:
God, thank you the volume up + power button helped !
[Xperia Z3 Q&A, Help & Troubleshooting] Brightonmaramura:
My fone is not responding to any of the above. I switched it off yesterday wanted to charge it but it won't turn on. Not even that charging light. What should I do
[Xperia Z3 Q&A, Help & Troubleshooting] Licaon_Kter:
Tried Flashmode yet? Starts FlashTool first and then, to see if it's detected.
[Xperia Z3 Q&A, Help & Troubleshooting] Nianotreve:
Genius!

You are a genius! Thank you so much. It worked
[Xperia Z3 Q&A, Help & Troubleshooting] tsouthen:
I had this happen to my Xperia Z3 for the first time ever (had phone for a year), and doing #1 and #2 got it to reboot. Thank-you!!!
[Xperia Z3 Q&A, Help & Troubleshooting] HubDamian:
Great Job, Mate. Worked perfectly, thanks!
[Xperia Z3 Q&A, Help & Troubleshooting] vincentgrimes726:
hi when your phone did this did it always say zero percentage every time u charged it.
[Xperia Z3 Q&A, Help & Troubleshooting] DixieVixen:
Only fix online that worked!!!! Thank u!

Thank you for sharing your knowledge yours is the only fix that worked... Kudos
[Xperia Z3 Q&A, Help & Troubleshooting] werakoko:
Does anyone have a fix yet? I am not too agile with logcat (after hard reset it zeroes, moreover there is no last_kmsg file) and my phone suffers from the issue almost every day. I lock it at midnight and it does not wake in the morning, so I miss a lot of alarms. It happens on every software I have tried 4.4.4-6.0.1, official/custom, locked and unlocked BL. Only difference is that it does not discharge at 6.0, so doze works at least.
[Xperia Z3 Q&A, Help & Troubleshooting] adrs168:
Mine not works on z3v... When press Power + volume up just vibrate 2x...

Any solution for dead screen., phone can received call bit screen is black
[Xperia Z3 Q&A, Help & Troubleshooting] udankanzo:
Super Geniuss!!

My Z5 compact just fell into the pool and I did step 1&2 the recommended steps, and it's works!!!! you really helpfull. thankssss

notes :

I think sony has cut all electricity network in my phone while my phone wet, so make sure it is completely dry before do recommendations from cheesecake, wait for 2-3 hours in a pile of rice.
[Xperia Z3 Q&A, Help & Troubleshooting] beemboy:
The yellow button fixed this, thanks guys. Also wtf is this issue? Hardware?
[Xperia Z3 Q&A, Help & Troubleshooting] paradoxskill:
Same

Had similar thing today. Ive unplugged Z3 from my laptop and it gone black.. only orange led was shining. Half an hour nothing happened and i was just tryin to push buttons or simulate more brighness... but then i tried to hold power and volup for 3 secs.... phone made 3x short vibrations and restarted.. repaired :D
[Xperia Z3 Q&A, Help & Troubleshooting] SONiX-GERMANY:
My Z3 is finally gone too. I thought it wouldn't happen to me, but i was wrong. :rolleyes: I came into a unbelievable rain on last saturday, i was wet like after a shower with clothes. At home i saw a nice moving "live wallpaper" on my display. :) , so, it was NOT waterproof. I directly turned off the device, and tried the rice box trick, i just came from work, tried to power on but no success. Tried the power+volume combi, ( i allready knew about this ) - nope. Phone starts, Xperia logo comes up, then vibrates 2 times and game over. So, i think it's gone really. Didn't tried until now if a PC recognice the device, maybe i'll do this as a last try. So, for me the "battery pull out trick" didn't work.
[Xperia Z3 Q&A, Help & Troubleshooting] xghost1:
I found out after a lot of key combinations that my phone was in flash mode.

I suggest you all try flashtool to check.
[Xperia Z3 Q&A, Help & Troubleshooting] AshmoreXII:
This!!!! People!!! Hold down yellow/orange button!
[Xperia Z3 Q&A, Help & Troubleshooting] lainewh:
Yeah!

:D Bless you my child! Holding down the volume down button and the power button actually worked! (Not that I doubted some random stranger on the internet for a second!) You're a lifesaver!
[Xperia Z3 Q&A, Help & Troubleshooting] khanjunaid:
My z3 always get stuck after turning it off & doesn't turns on until pressing the yellow button (had this problem for over 6 months,no issues while it running it though) any suggestions regarding this???
[Xperia Z3 Q&A, Help & Troubleshooting] Xpucmo:
Thanks! That last step indeed worked and the phone restarted after holding vol-up+power for a few seconds.
[Xperia Z3 Q&A, Help & Troubleshooting] danny dethierry:
There is no fix for this **** phone will be going back to iphone
[Xperia Z3 Q&A, Help & Troubleshooting] xMohammad:
Z3 Completely dead (no vibration / no led / no charging / no flash mode)

I recently wanted to use a custom rom..

So I Flashed the stock firmware the .291 build. after that I wanted to flash twrp recovery.

So I downgraded the kernel to ,575 then flashed the recovery file, and from the recovery I flashed the Existenz rom (.291 based).

Then I rebooted the device,, Unfortunately I got a boot loop on SONY logo.

So I reflashed the stock firmware (.291) throw flashtool. but flash didn't complete,,, and I got boot loop again.

after that I DON'T KNOW why I flashed the .575 kernel.. Flash completed,, phone turned off

then it's COMPLETELY DEAD.. no signs of life

I tried every power- volume combinations, but I got no vibrations nor leds. and the charging sign doesn't appear when connecting the device to a power supply.

I only hear the connection sound when I connect the device to the computer and press volume down + power button for 10 secs, but it shows nothing on computer!

Any help would be appreciated :(
[Xperia Z3 Q&A, Help & Troubleshooting] unegro:
Man I was stucked with the same problem.

It seems to be battery problem

After unplugging/plugging the battery conector phone came back to life.

Its a very easy process.

Look at youtube how to do it, im new on forum and cant post external links

Hope i helped
[Xperia Z3 Q&A, Help & Troubleshooting] DiLLio:
Hi all,

Just letting you know that I had the same issue (phone wouldn't charge or turn on, 3 vibrations on voltage up/power press or the yellow button by the sim card). But the trick working for most people did not work for me :(

However! Someone said to try and pull out the sd card and sim card. At this point, I've got nothing to lose so I tried it and then the phone magically came to life and instantly started to take charge. It now boots up into android but I haven't yet put the sd card or sim card back in.

I can't really understand why this solution would work but it's definitely worth a shout for anyone that is still having issues :))
[Xperia Z3 Q&A, Help & Troubleshooting] sandooshe:
it worked for me

it happened with my z3 plus and i thought i lost my phone forever

thank you :)
[Xperia Z3 Q&A, Help & Troubleshooting] kristoff2348:
1my phone just make a small light when i press the turn om Burton but dont show any Sony logo ør anything Ove Tried with power Button and volum up and it viberated 3 times fast in a row but screen and phone still doesent turns om???:cool::eek:
[Xperia Z3 Q&A, Help & Troubleshooting] suzanshakya:
I followed it multiple times. At last, steps 1, 2, and 3 caused the device to vibrate 3 times. So it worked for me. Thanks for your great documentation. :)
[Xperia Z3 Q&A, Help & Troubleshooting] JBenedicto26:
I have z3 sol26 d6033 it won't boot (Only sony logo and it keeps restarting) how can I fix this? because the dubugging mode - OFF and I can't flash it... My z3 is originally kit kat But I flashed official marshmallow update
[Xperia Z3 Q&A, Help & Troubleshooting] Nane010101:
It worked!!! I oppened the microsd slot and pressed the yellow button (many times, I dont know how many) and voila!!!!

I had my mobile with 3% battery when I started to charge it. It turned off and did not want to turn on -at all-

Now its working without problem.

Thanks for you reply, it was the CPR that my mobile needed!

Thanks <3
[Xperia Z3 Q&A, Help & Troubleshooting] arnhag:
Hard brick?

I've tried everything suggested in the thread without luck.

Phone went into sudden boot loop on sony logo and after turning it off it won't come on again.

No lights, no vibrations, no usb response, not found by flashtool.

Does anyone know if Sony will find out I unlocked it if I deliver it for service? If warranty is voided I want to try a battery pull, but would prefer not to open it.
[Xperia Z3 Q&A, Help & Troubleshooting] unegro:
Battery pull did The trick for me.

Its super easy. Search YouTube.

Good luck.

??
[Xperia Z3 Q&A, Help & Troubleshooting] arnhag:
Finally did battery pull, and also tried a new battery, no luck, phone is dead.
[Xperia Z3 Q&A, Help & Troubleshooting] is.not.rael:
just for the record:

suddenly got the stuck red light, no charger (even with service cable) couldn't wake up the phone. but i got it back.

All the keys combinations , didn't work, even the reset button.

So I opened the phone, disconected the battery and measure it (2,75v), really low, luckily the battery revived connecting it directly to a lithium charger (i got a nitecore d4), it detected it well and charge it.

maybe u can try with the usb directly to the battery...
[Xperia Z3 Q&A, Help & Troubleshooting] jojorov:
thank [MENTION=9319122]is.not.rael[/MENTION]. can you please explain further? how did you measeure the battery? Can i use any ordinary battery charger? How did long did it charge? how did it detect it? etc

details please. Thanks