[Moto 360] michaeldanielbourke:
Hi all,

I bought my Moto 360 early and paid Australian $550.00 for it. I believed it was worth it. Lately I have noticed with the original grey leather band, that the plastic on the back has started to crack. Of course this worries me as I believe that it may affect the IP67 rating. Look at the transcript of what I was told by Motorola, with regards to repairs:

I am Michael - Motorola is Luis

[07:32:23 PM] Michael: I have a Moto 360 I bought pre release

[07:32:27 PM] Luis: Ok

[07:32:32 PM] Michael: and it is cracking on the back plastic

[07:33:11 PM] Michael: I have the existing grey band, and am concerned it will potentially change the ip67 rating

[07:33:44 PM] Luis: I see, and where did you purchase it?

[07:33:57 PM] Michael: I bought it from the US

[07:34:35 PM] Luis: Of course.. i mean if you got it online, at a store or any other location?

[07:34:50 PM] Michael: i bought it from a customer on Ebay

[07:35:12 PM] Michael: ebay have advised it is a motorola issue not ebay

[07:35:49 PM] Luis: Ok, and how long ago did you purchase it?

[07:35:54 PM] Michael: 7 weeks ago

[07:36:02 PM] Michael: and I have been wearing it each day for 7 weeks

[07:37:51 PM] Michael: Can I send it back to the US for repair?

[07:38:22 PM] Luis: Ok, the problem is this.. we require a receipt or a proof of purchase for devices that were not bought through us or our website, and we no longer provide support for devices or accessories that were bought through Ebay because they dont have the quality control required to back up our warranty

[07:38:52 PM] Michael: what if the seller can provide me with the reciept?

[07:40:39 PM] Luis: Actually no, im sorry.. any kind of devices that you get through them you can check with them for warranty, but we are not able to do it.. im really sorry but since they are not authorized vendors and everybody can sell items or accessories through them, we wont be able to take care of this

[07:43:21 PM] Michael: alright, well, that sucks!!! Is this official?

[07:45:25 PM] Luis: Actually yes, im really sorry but there were many reports of devices, not only the 360, that were damage even before they were sold through ebay.. thats why are not able to take care of those anymore

[07:48:32 PM] Michael: Well, again that sucks. I support the new device as an early adopter in Australia, and because of what seems to be a manufacturing problem, that I did not cause. I am being penalized. Well with this in mind, I will need to take this further. I will start with posting your response on key Android Websites and Forums, ensuring people are aware of Motorola's policy. It really is terrible.

[07:52:24 PM] Luis: I understand your position, but if this was a direct change of policy that came from above.. you can imagine how often was this happening just with the ones that were sold through that company

[07:52:42 PM] Luis: You can also find more info on our own forums in the Motorola site

[07:52:51 PM] Luis: You can post info in there yourself if you want

[07:53:21 PM] Luis: This is the link for the forums

[07:57:08 PM] Luis: Apologize for the situation because i understand your position, but.. is there anything i can do for you at the moment?

[07:57:26 PM] Michael: Well I will take it further, but thank you :)

[07:57:39 PM] 'Michael' disconnected ('Concluded by End-user').

I shall follow up and update