[Moto G General] brecklundin:
I am bummed. I needed a replacement/repair on my XT1045. Mic developed issues and also has had the USB charging issue (cable has to be in just the right position to actually charge (suspect USB port breaking loose from MB) so I opened an Advanced Exchange ticket with Motorola. No problem...then a week went by and no new phone (should have gone out in 24hrs overnight according to the email I received).

Key here is nobody at Motorola even tried to contact me about sending a different let alone downgraded phone.

Contacted via online chat and was told I could not be helped and had to call live people during business hours, I work nights and at least 6-days/week -- days are problematic. Not a huge deal but I was disappointed.

While waiting for time to call, phone sort of still works but not well, about 14-days after original ticket opened I get email indicating my phone was shipped. I was happy it was going to arrive the next day, my day off by 10:30AM. FedEx driver decided because I sleep days to not "bother me" in before noon so he changed the delivery time to about 12N. At least they guy was trying but overnight AM is used for a reason, right, not a biggie.

Phone arrives, I put it aside for and when I open it later that day I find it's kinda big, in fact huge. I grab my XT1045 and guess what? It's a Moto G 2014 (XT1064)....sigh....no LTE. OK I am willing to play along, that is until I find it refuses to connect to my carrier when SIM from XT1045 is inserted. SIM is LTE so no issues with backward compatibility, in theory....anyway for two days I try and nothing fixes it.

I email Motorola to the help address they put in the package with the XT1064. In less than 24hrs I get a phone call from Motorola to tell me they are sending me a new Moto X 2014, well a code to let me build my own. I was dead asleep and just said "....ummmm, OK that is nice of you..." I normally would have asked what about the lack of a SD card slot? Now I have to still buy find and buy new case and I LOVED my XT1045 in it's MPERO Mint/Orange case because I can find it wherever I set it down at work. Plus the way I use my phone for work is to handle up to 100-150 calls on busy days. On those days I get a solid 18-30hrs battery life which helps if I forget to charge it the night before or before work. Under non-work days I am solid at 35-48 hrs.

See I don't use my phone for other than calls and brief web searching and I have a number of services turned off unless I need them. It's a trade off.

OK, having made short story long I am being sent, gawds knows when, a new Moto X which while an amazing phone, might not be the phone for ME. I really NEED my SD card slot as I use my phone to also upload photos to backup storage when on a shoot (in the field so to speak other wise away from a desktop). So now I'm not able to do that...in fact the SD card slot was a primary reason for the XT1045, along with the great voice quality on the other end.

I suspect I might be whinging over nothing as the Moto X is a dandy phone but it's targeted at a different sort of user. I'm more utilitarian, I use mine as a tool more than anything else and am not sold the X-2014 (sorry can't find the model number)

And last the case I've grown to love is not yet to be had for the new phone and with my luck, it never will be...but my MPERO by Empire Case had been a fantastic case on par or better than the Otterbox Commute. Plus the colors have gotten me a ton of complements from perfect strangers. That helps in my business.

I applaud Motorola for making the effort to make a bad decision and situation right by me. Yet I am already thinking how much this will cost me in the end.

I guess the real thing I am passing along is there seem to not be any replacement XT1045's to send out as replacements under warranty. Odd they still list them for sale but I have to wonder if there is a reason they are not sending them out. Of course it could be related to my phone being only a couple months old.

I suppose worst case I can sell the Moto X, could only get a 16gb version for my carrier it seems. But I dunno....I just already miss a great phone that I had hoped to use for many years. sniff...sniff... ;)