[TouchPad Q&A, Help & Troubleshooting] RolandDeschain79:
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Troubleshooting:

HP TouchPad | WebOS Activation Bypass Video

https://www.youtube.com/watch?v=IjtLNL-Lspc

[YOUTUBE]IjtLNL-Lspc[/YOUTUBE]

Download WebOS activation package for the HP TouchPad:

Notes, Fixes and Tweaks:

Note:The following are Solutions for the most Frequently asked questions and problems.

Battery Saving Tips

1)a) Keep your Touchpad in deep sleep and reduce the battery drain by disabling Google Play SystemUpdateService:

-Go to Settings > Privacy > Privacy Guard > Advanced (3 dot menu) > Google Play services and disabled "Wake up" and "Keep awake".

b)If your tablet repeatedly doesn't wake up from sleep and has to be rebooted, then do the following :

-Google Settings\Search & Now\Voice"Ok Google" Hotword detection\ Toggle the switch to off and see if that helps.

Note: This can also help to reduce high battery drain during sleep.

c)Turning off "network location services" might help to improve overall battery drain and longevity.

-Settings/location access/ access to my location set to off

-You may wish to monitor your battery drain history during sleep.

-Install the the free app Battery Monitor Widget:

-To setup the Battery Calibration correctly for the HP TouchPad,

-go to BMW settings/calibration/Battery capacity/ and set it to either 6300 (F29C) or 5800 (S29C) and tap OK

-Note* See the Battery p/n # on the original packaging.

Or

You can also use Cool-Tools to monitor your battery drain in real time.

-Watch the instructional video Here.

2)How to fix "Unfortunately Google Play Services Has Stopped"

Settings > Apps > Scroll Right to All Apps > click on 3 dots on top right > Select Reset Preferences

3) Android 5.x.x Root premission fix

-Rooted permission might be missing from your android 5.x.x rom, fix it by do doing the following.

1)Install the Superuser app on your Android device here

2)Download and flash this Superuser .zip file here through recovery to get the permissions working.

4)If you're moving from Evervolv to CyanogenMod and your TP sees and tries to boot Evervol.

- (Mpgrimm2) I have modified JcSullin's "Set CyanogenMod as Moboot Default zip to also delete the Evervolv ROM from /boot to prevent you from running out of space. Thanks to JcSullins and Flintman for the original zips and script templates.

Flash the zip after a wipe/format and before flashing a CM rom zip.

Download JCs-update-boot-cm-default_Plus-DELETE-EV .zip

5)If your Touchpad skips moboot and boots right into Android, then do the following:

-Hold the home key while booting to force moboot to display the Menu.

-To fix this problem use a Rooted File explorer, like X-plore, to delete the moboot.next file located @ Root/Boot/

-This problem is often caused by using the CyBoot app in WebOS.

6)f the WiFi turns off in Sleep/suspend mode then uncheck wifi optimization.

Note:Turning off "WiFi optimization" might help to improve WiFi functionality.

-Settings/WiFi/3 Dots/Advanced/WiFi optimization (uncheck)

-In Shumash's Schizoid build you can find it @ RomControl/General

7)You can enable additional reboot options like recovery by enabling Developer options.

-Go to Settings/About Tablet/ Tap on "Build number" 7 times.

-A new menu will appear in the Settings/About Tablet/Developer options/ tab on the left.

-Check "Advanced reboot" to get the Recovery/Boot loader options.

8)If Moboot is displaying multiple Rom or recovery names that you are not currently using, then do the following.

-With a rooted File explorer go to root/boot/ and delete the unwanted uImage.( X) file to remove the entry from Moboot.

-Here you can also change the default boot option by editing the moboot.default as text.

-Also you can change the default recovery option by editing android.default.recovery

9)If you installed Android and are unable to find the Play Store, you get keyboard errors or Android system errors , then you will need to reflash your gapps package. Click Here for the how to video! Note: If problems still persist then reflash the Rom and gapps to fix them.

Bricking, Boot Loops, Help & Fixes(Important):

If your HP TouchPad is stuck in a boot loop or not responding Don't Panic! Try the following:

-Hold down the Power and Home buttons together for 30sec to force the TouchPad to Reboot.

-Hold down the Power button and click the Home key 14 times.

-If you're stuck in a boot loop restore a back or do a fresh install, Click here for a how to Video:

-Dirty flashing older builds (CM9/CM10) over newer builds (CM10.1/CM10.2) will result in Boot loops.

-If this happens use your backup or do a fresh install, Click here for a how to Video:

-Doing an install with ACMEInstaller can sometimes result in a boot loop. Use a backup or flash the Rom and Gapps package through CWM or TWRP.

If your TouchPad seems bricked and won't turn on:

-If your battery has been fully drained, then you may need to leave it charging for a full day.

-When the battery is fully drained it can take the TouchPad a longtime to reach even the lowest battery level.

-The USB cable does not transfer enough power to effectively charge the tablet. You must use the wall plug when charging the HP TouchPad.

-After charging the HP TouchPad for a full day try holding down, home + power + volume down for 30+ seconds.

-If the tablet does not turn on after the previous steps it may be bricked and you will need to run the TPDebrick procedure found in the thread below:

Developer Jcsullins has posted a thread "TPDebrick v0.4" dedicated to helping people with bricked HP TouchPads(Important):

Note* All debricking questions should be posted here!

Download tpdebrick v005

TPdebrick instructional video by Joshsnice here

The Official Fix your TouchPad ( 8-12% stopped, No SD, Opps reformat, $&^#!@&# crap) thread.

Have a rom that's crashing or rebooting?

-Give the developer a dmesg file to help fix the problem with this easy to use appSysLog

How and when to Use the WebOS Doctor(Important):

Q: What’s the WebOS Doctor and when should I use it?

The WebOS Doctor is a program that has two main functions for HP TouchPad users. It can either update your version of WebOS or fix problems with a damaged WebOS by completely reinstalling it. If WebOS no longer boots or apps and preware have stopped working correctly, then you will need to resinstall WebOS with the Doctor. A failed or interrupted attempt at changing the partition sizes with WebOS preware app Tailor may cause these problems. To check what version of WebOS is currently installed go to Launcher(Up Arrow)/Settings/Device Info/ Version.

Note: If run the WebOS doctor after March, 15 ,2015. then you will need to bypass the WebOS activation with the instructions here

-If you previously removed WebOS but want to add it back use Jcsullins instructions click here:

[youtube]p6tyuqiqlAs[/youtube]

Timeline

· 10/15/14 Announcement to users and developers COMPLETE

· 11/1/14 New app purchases end COMPLETE

· 11/10/14 App update submissions end

· 3/15/15 Public shutdown of services

Full WebOS shut down Email:

How to Use the WebOS Doctor on the HP TouchPad (Video)

https://www.youtube.com/watch?v=wFAIJiS8g4o

[youtube]wFAIJiS8g4o[/youtube]

The WebOS Doctor is a program that has two main functions for HP TouchPad users. It can either update your version of WebOS or fix problems with a damaged WebOS by completely reinstalling it. If WebOS no longer boots or apps and preware have stopped working correctly, then you will need to resinstall WebOS with the Doctor. A failed or interrupted attempt at changing the partition sizes with WebOS preware app Tailor may cause these problems. To check what version of WebOS is currently installed go to Launcher(Up Arrow)/Settings/Device Info/ Version

Note(Important): You MUST uninstall Android before running the WebOS doctor. Failing to remove Android before running the Doctor can result in the process becoming stuck at 8-12% and potentially bricking the device. If you are currently stuck visit the thread below for information about fixing the problem. If you’re unable to use the tablet at all follow the instructions in Jcsullins TPDebrick thread.

The Official Fix your TouchPad ( 8-12% stopped, No SD, Opps reformat, $&^#!@&# crap....) thread.(Rootzwiki)

The Official Fix your TouchPad ( 8-12% stopped, No SD, Opps reformat, $&^#!@&# crap....) thread.(CM)

TPDebrick v004 - Jcsullins dedicated thread for fixing Bricked TouchPads:

Note(Click here): Running the Doctor will completely wipe all personal information, applications and preware from the TouchPad. Media like music and movies will not be affected. However I would recommend backing your important files to PC, before running the Doctor.

Note(Important): In order to install apps from the WebOS store you will need to get the Root Certificate fix for WebOS cloud services.

[Video+Guide] HP TouchPad Root Certificate fix for WebOS cloud services

How to run the WebOS Doctor:

1) Install Java

-Java must be installed in order for the TouchPad to communicate with your PC.

2) You MUST completely uninstall Android from the HP TouchPad before running the WebOS doctor. Remove Android by running the ACMEUinstaller2. Watch the following video for full uninstall instructions.

How to Uninstall Android or CyanogenMod on the HP TouchPad (All versions)

3) Download the latest 3.0.5 WebOS doctor application to your PC. If upgrading you can check your current version from WebOS by going to Launcher(Up Arrow)/Settings/Device Info/ Version.

WebOS Doctor 3.0.5 Link

4) Put the tablet into WebOS recovery mode by doing the following:

-In WebOS Reboot the device by going to Launcher(Up Arrow)/Settings/Device Info/ select “Reset options” choose restart.

-As soon as the screen goes dark hold down the volume up button until you enter WebOS Recovery mode. Note the large USB symbol that should be on the screen. If you miss it just reboot again and hold down the Volume up button right away. Once in WebOS recovery mode connect your USB cable to the PC.

5) Now you’re ready to run the WebOS Doctor app by clicking on the .jar file you downloaded in the previous step. Be sure that your tablet is fully charged and connected with the USB cable before starting this process. Running out of power or interrupting this process in anyway could brick your HP TouchPad. Please be careful and fully read the instructions before beginning.

-Double click the webosdoctor.jar file to launch the app

-Select your language then click next

-Accept the licence agreement, read the warning message then select next to begin the install.

-Be patient the process can take anywhere from 15min to 1hour to complete.

HP TouchPad Root Certificate fix for WebOS cloud services(Important)

HP TouchPad Root Certificate fix for WebOS cloud services

https://www.youtube.com/watch?v=L63RiBXhQCY

[YOUTUBE]L63RiBXhQCY[/YOUTUBE]

The Problem:

A vital "root certificate" on webOS devices is due to expire on July 23, 2013. This certificate gives Touchpad users access to HPs cloud services for the App catalogue and Backing up the device. When the "root certificate" expires users will no longer have access to the App catalogue and backed up data. Furthermore HPs online WebOS support is expected to disappear altogether by the end of the year. So it’s recommended to backup your personal data and essential Touchpad software to your PC now.

Read the full WebOS Survival Kit Guide Here:

The solution:

Getting a free App catalog update will fix the "root certificate" problem as long as you downloaded it before July,23,2013. If you are hearing about this after July,23,2013, then you will need to first set the date to June,23,2013. To do this boot into WebOS and go to settings/Date & Time, toggle off the "Network Time". Now adjust the date accordingly and download the Update, once complete comeback and Toggle on the "Network Time" button back to on.

To get the update in WebOS go to Downloads/HP App Catalog. Open the app Catalog and select the categories tab at the bottom. Next click on the “new” tab at the top and Scroll down the page till you see “App Catalog Update”. Now install the update and your Touchpad support will continue to work in a post WebOS world.

Note: You may get a message saying the installed failed but this is incorrect. You just need to reboot the tablet into WebOS and the patch will be installed.

Note:This update requires webOS 2.1+ to be installed. Devices with older versions will need to run the WebOS Doctor first, the latest version is 3.0.5.

Additional threads and info:

[Video+Guide] HP TouchPad Root Certificate fix for WebOS cloud services

HP to issue root certificate fix, ensure continued access to webOS cloud services

The webOS Survival Kit: everything you need to know should webOS doomsday come

Read the full WebOS Survival Kit Guide Here:

Recommended downloads:

webOS Quick Installer

WebOS doctor

Additional WebOS Performance Tweaks:

I would highly recommend doing the following tweaks. Read the full instructional guide in the link below:

HP TouchPad Setup Guide Part 1: Speed Up Your Tablet With Preware, Homebrew & Patches [WebOS]

Download and install the following packages from Preware:

You should see a noticeable speed improvement while using WebOS. Also a few apps to improve functionality.

Note* You will need to reboot the device after installing most of these packages:

-EOM Overlord Monitoring

-Muffle System Logging

-Remove Dropped Packet Logging

-Unset CFQ IQ Scheduler

-Unthrottle Download Manager

-Increase Touch Sensitivity and Smoothness 10

-Quiet Powerd Messages (sic)

-Faster Card Animations HYPER Version

-Advanced Rest Options

-Disk Cache Mod

-Unhide Developer Mode Icon

-Reduce Minimum Brightness

-CyBoot

-Ad Blocker OR Max Block – Do not install both.

-Private Browsing (adds an option to your browser)

Reduce Logging & Patch ‘em Up:

This patch require you to log into Skype with the "Phone and Video Calls" app.

Once there place a call to this number using the dialer type: "##5647#"

A logging window will launch, choose to "Clear Logs" first then "Change Logging Levels" and setting logging to "minimal".

Once done, exit the app – your logging levels are now changed.

If you have never used Preware you can watch the 2nd video about Flashing the HP Touchpads A6 Firmware to get it installed.

You will also learn how to use the WebOSQuickInstall-4.5.0 software to install Preware.

Both of these procedures are highly recommended and can be done as part of your post-apocalyptic WebOS Survival.

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