yashsingh1/xdaforums huggingface dataset:
[T-Mobile Galaxy Note 4 General] Hawkhell:
I live in Columbia, SC and with full 4G I was getting 20+ mb down and 9 mb up and in the past month or so it dropped to 1-2 mb down. Are they throttling people now?
[T-Mobile Galaxy Note 4 General] MN_Wild:
I had the same issue. I switched back to Android 4.4.4 and my speed returned.
[T-Mobile Galaxy Note 4 General] Android_Monsters:
Reception better than ever. Using darthstalker v2 at the moment.
[T-Mobile Galaxy Note 4 General] ourtech:
Just saw this thread. T-Mobile has confirmed that they are oversold in Elgin, Illinois as well. I, too, am getting .64, sometimes, like now, I can't even get on. (network communication issues) They have told me that major network upgrades are happening this week in Elgin. If they happen, I am staying. If not, I am leaving for perhaps Verizon and their 15GB for $100. I am not throttled, but I have an unlimited plan. But unlimited data is worthless if you can't get on. By the way, I have checked this with different phones and different sim cards. It is not my device. In Rockford, Illinois is routinely have gotten 50Mbps down on my phone. If you are having issues, CALL AND COMPLAIN TO TECH SUPPORT. I have been told that their have been multiple complaints about my tower.

I love T-Mobile and plan to upgrade to their new family unlimited plan, but only if their network is upgraded. If not, sadly it is adios.
[T-Mobile Galaxy Note 4 General] mardukeme:
In my area south of Hartford, CT 4g hspa used to be great, and all of a sudden it was horrendous. Lte signal strength seemed to be weaker to. Which caused my phone to switch to Hspa+ more often at home.

On Hspa+ my speeds were 1mb or less, usually less more often, where it use to be around 15 mb. I would get constant web page timeouts. I would have to force my Note 4 to lte only mode, to get any Web usuage to work. Though I would miss calls, when I forgot to switch it back to Lte/ Hspa mode since certain parts of my home, I would lose service in.

I had this issue for about a month, maybe a slightly less, don't remember. Now lte speeds, and signal strength are back to normal. On top of that we have Band 12 lte enabled here. Hspa+ speeds are back up again, though I hardly see it anymore.

Speedtest for lte are usually between 20-30 mbps, I think we are capped here at 40 mb. Speeds were similiar to when we were at 10x10 Mhz, as they are now on 15x15 Mhz.
[T-Mobile Galaxy Note 4 General] Karakoram2:
Reception is awesome here. Austin
[T-Mobile Galaxy Note 4 General] Heavy Metal:
I get full bars all 5 lit up yet only on E, any clue why?

Sent from my SM-N910T
[T-Mobile Galaxy Note 4 General] suzook:
Service has gone down hill in metro NY area. Not sure wtf has happened? I guess they oversold their capacity.
[T-Mobile Galaxy Note 4 General] Heavy Metal:
I can have full bars be @59-65-dbm and have no data connection or be E (edge).

Explain that

Sent from my SM-N910T
[T-Mobile Galaxy Note 4 General] dbpaddler:
I get that in one of the hospitals I work in. Full bars but no data of any sort and no real cell connection. I can't send or rceive texts either.
[T-Mobile Galaxy Note 4 General] speedy1979:
Cell jamming likely. A teacher recently got in trouble for this.
[T-Mobile Galaxy Note 4 General] Heavy Metal:
This is in a 3 mile radius use to.get 4g lte then poof all our cells are like that 2 note 4's and a note 3 all brand new yet at work I get same crap E full bars ect, and a Co worker has tmobile 4g lte go figure. Got some cards replaced as well same crap.

Sent from my SM-N910T
[T-Mobile Galaxy Note 4 General] dbpaddler:
Nope. They even installed repeaters after construction due to complaints of a lack of signal. Something that would have been cheaper if done during construction too. Everyone complained when the new wing opened. And not everyone has the issue. It wasn't always the case either. Had no problem with sprint. Seems recent and only on tmobile as others don't have the issue.

So while I say nope, I think it's just unlikely. They already block email apps and wifi calling on their public wifi. Blocking cell service would going a bit too far.
[T-Mobile Galaxy Note 4 General] Heavy Metal:
Also cannot get on WiFi in McDonald's barns and noble ect ect ect says obtaining ip then poof says saved.

Sent from my SM-N910T
[T-Mobile Galaxy Note 4 General] amarsingh92:
not having this problem
[T-Mobile Galaxy Note 4 General] Heavy Metal:
Use to get 4G lte, now we get this.

Sent from my SM-N910T
[T-Mobile Galaxy Note 4 General] Bsober:
Can anyone here report on what type of service they get from T-Mobile in the Florida keys?
[T-Mobile Galaxy Note 4 General] ubigred:
Houston area? Around westheimer and Gessner?

Sent from my SM-N910T
[T-Mobile Galaxy Note 4 General] mardukeme:
I was there a couple years and it was lte where I was, and had a good signal.
[T-Mobile Galaxy Note 4 General] meraz9000:
I'm in Atlanta too and also been having issues where people can't hear me talking to them. They said it's really spotty.
[T-Mobile Galaxy Note 4 General] sfin54:
I'm also having very slow LTE data speeds here in South Florida. All was fine 2 days ago on my S5.

Hope we can find a solution.

Voice Reception and WiFi are fine.
[T-Mobile Galaxy Note 4 General] bam099:
I am in South Florida also. This morning I ran speedtest.net and received 19.63 down, my friend about an hour later received 32.09 down on his Note 4. So it seems the capability is there but we are talking at 5:30 and 6:30 AM. That's a big difference in users than primetime. I did this with Sprint when they launched the iPhone originally. Everything was fine, they launched, it was super slow. I said let me just wait and see what happens.

Waited.....and it was always terrible. I had to PAY to get out of the contract it was so unusable. If T-Mobile doesn't fix this in the next few days.....you know what they say....fool me once....
[T-Mobile Galaxy Note 4 General] btort1:
I got mine on monday also, I switched from AT&T and pre ordered...So my girlfriend called 3 times and they all went to voicemail. So I turned on wifi calling, and I got 1 out of 3 that went to voicemail. Keep in mind I'm not even getting notifications that SHE CALLED. I came from AT&T which wasn't that great...is t mobiles service THIS BAD?

As for my wifi, I have to use wifi calling in order to even get texts or calls. 9 out of 10 texts I would have to resend it multiple times. First 2 days of t mobile has been pretty bad, since I'm not the only one facing these problems I hope there's a fix to all of these. Btw LOVE this phone! Came from a S4 last nov, then htc one in feb, then s5 in april and lg g3 2 weeks ago and now my LOVE of my life Note 4!
[T-Mobile Galaxy Note 4 General] cdejesus1119:
I'm in south Florida also, im having the same issue. However I don't think its the network. My G3 does not have this issue. I think a firmware update will fix this.
[T-Mobile Galaxy Note 4 General] bobprobert:
i'm in SW Florida and the speeds are just as good as my note 3. getting between 20-60 DL on speedtest.net app
[T-Mobile Galaxy Note 4 General] Cyberguycpt:
Speeds definitely better today, I'll try to upload a screen shot but yesterday I was getting over 100 ping and 20mbps and now I'm at 40 ping and 60 mbps.
[T-Mobile Galaxy Note 4 General] siraltus:
My speeds are perfectly fine here, no problem. Sometimes these things just coincide with you getting a new toy and you blame the toy when it isn't its fault. A week ago I thought my signal booster was broken because it wasn't picking up LTE, but nope - I found out though that the tower near my house is being worked on, which is why suddenly inside my house I'm only getting HSPA. Walk two blocks down and I have blazing-fast LTE.
[T-Mobile Galaxy Note 4 General] bam099:
It is the phone, i have another active device (nexus 4) right next to me working fine.
[T-Mobile Galaxy Note 4 General] TheMightiest1981:
The same issues were present with my note 3 as well. Parts of Atlanta has been in Flux for over a week now. Maybe they are making upgrades to the network that are having a short term negative effect, at least that's what I hope
[T-Mobile Galaxy Note 4 General] AriaNoob:
I'm glad I'm not the only one with the slow speeds here in Fl. I actually have a better signal with the note 4...I had 1 or 2 bars at home with my note 2 and the note 4 has 4 bars.

But even though I get a better signal the download speeds are horrible, specially in the playstore....testing with speedtest I get mixed results...sometimes it will be 27mb/s and then it can be 7mb/s....

Hope they fix this...:cool:
[T-Mobile Galaxy Note 4 General] AriaNoob:
Just did a test...5mb/s :thumbdown:
[T-Mobile Galaxy Note 4 General] Gerr1985:
There is no change between LTE speeds on my S5 than on my new Note 4. I live just outside of Chicago.
[T-Mobile Galaxy Note 4 General] mardukeme:
For those having problems give this a try. It's from the Note 3 forum, but will work on the Note 4. I had a similar issue before with my Note 3, and this had helped me. Follow the instructions in the first post.

http://xdaforums.com/showthread.php?p=52735067
[T-Mobile Galaxy Note 4 General] sfin54:
Something is definitely wrong, at least here in South Florida.

Was getting 20+ Mbps down on my S5 2 days ago, and the N4 is in the 5-6Mbps down range. Sometimes not even connecting. Tried in various locations, 20 miles apart. For 2 days now. Tried resetting modem, no help.

Hopefully this is a software issue that can be corrected with a firmware/modem update, and not a hardware problem.
[T-Mobile Galaxy Note 4 General] pipergca:
Thanks I had forgotten about this, I had done it on my Note 3 and it seemed to help. I just did NV Rebuild on my Note 4 and speed jumped from 20 Mb/s to about 60 Mb/s.
[T-Mobile Galaxy Note 4 General] dkb218:
Not sure if this is still an issue in this day and age. I recall years ago when T-Mobile introduced a new device, it took them a little while to provision their network to grant full access to data. Maybe it will clear itself up after the official launch.
[T-Mobile Galaxy Note 4 General] AriaNoob:
I'm going to try this in a few minutes! Thanks!
[T-Mobile Galaxy Note 4 General] bam099:
I can't even run a speedtest right now I'm getting back "Network Communication Issues". It's so bad that it won't even keep a data connection going. Which I think is also leading to horrible battery life on the device.
[T-Mobile Galaxy Note 4 General] bam099:
I don't want to jump the gun....but I did this and was at least able to run a speedtest. I got back 8.56 Mbps where before it wouldn't work. But then I tried to watch HBOGo and it did not go, at all. So I'll see after some testing if this helped anything. Thanks for the advice!
[T-Mobile Galaxy Note 4 General] morbiddevil82:
No problems here in NorthWest Arkansas
[T-Mobile Galaxy Note 4 General] ndtemple417:
im not having any issues here in the upstate of south carolina either
[T-Mobile Galaxy Note 4 General] dkb218:
Guys/Gals - If you would be so kind as to report where you are getting these speeds. - State/City. Might be able to narrow down a certain part of the country currently getting bad service.
[T-Mobile Galaxy Note 4 General] robroy90:
No issues at the office, but I can spit on what appears to be a tower from here. At home, it is FAR worse. I am lucky to pull one bar of 4G and that is upstairs near a window. Location, Location, Location. Their tower footprint in suburbia doesn't hold candle to downtown. Feast or Famine w/ Magenta. Much more consistent w/ Big Red. I am in the STL market.
[T-Mobile Galaxy Note 4 General] AriaNoob:
Orlando Fl here...I'll test that fix later on today...
[T-Mobile Galaxy Note 4 General] sfin54:
Tried the "fix" here in West Palm Beach, FL. No help, still around 8 Mbps. Tried at various locations in a 20 miles radius. So it's definitely not 1 tower. S5 was getting 20Mbps.
[T-Mobile Galaxy Note 4 General] bam099:
Same here. I'm in Ft Lauderdale FL. The problem is also that the service is spotty. On a mobile I don't really NEED more than 8Mbps very often, but it's not stable. The connection drops, my calls are dropping, the network is not stable right now. And my Note 3 was rock solid one day before. The only change is the Note 3 and a different (included) SIM card.
[T-Mobile Galaxy Note 4 General] RMXO:
I work in the basement of an office and I'm finally able to get a cell signal with my Note 4 when my Note 3 and LG G3 couldn't get a signal down here. No speed issues so far.
[T-Mobile Galaxy Note 4 General] sfin54:
I'm experiencing the same inconsistent data signal. Even when I have 5 bars, the data speed fluctuates wildly, sometimes not even connect. With the S5 being rock solid, I definitely belive it is a phone specific (N4) issue.

Let's hope it's software, not hardware related.
[T-Mobile Galaxy Note 4 General] bam099:
That's awesome! I hope I can get some of that goodness down here! Because the phone is amazing.
[T-Mobile Galaxy Note 4 General] bam099:
I don't think that it's a hardware issue because so many people are having a great experience. Us Florida people are getting the short end of the stick
[T-Mobile Galaxy Note 4 General] sfin54:
Hope you're right.

I guess it's possible that a "bad batch" of N4 was shipped here, but let's hope it's something on TMO's transmission end they can easily fix.
[T-Mobile Galaxy Note 4 General] RMXO:
Forgot to add that I'm not using the included SIM card, I'm using my old one from my previous phone.
[T-Mobile Galaxy Note 4 General] atlblair:
Success!

Thanks mardukeme for posting this. I performed this procedure then ran several speed tests, and can verify that my speeds have improved significantly. On 4G LTE I was getting less than 1.5 Mbps download and practically 0 for upload. I'm now getting 15 - 18 Mbps down and 2 - 4 Mbps . I will continue to test tonight and tomorrow and post back of my speeds should, for whatever reason, drop again.

---------- Post added at 07:38 PM ---------- Previous post was at 07:27 PM ----------

CORRECTION! No success! It worked for awhile, but now my 4G LTE speeds are way down again. Hopefully whatever is causing this gets FIXED soon :(
[T-Mobile Galaxy Note 4 General] atlprettygirl2145:
I have also tried it and will run some test and will post results

Sent from my SM-N910T using Xparent Pink Tapatalk 2
[T-Mobile Galaxy Note 4 General] atlprettygirl2145:
Didn't work for me neither

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[T-Mobile Galaxy Note 4 General] daclothe:
In South FL and using the old sim card, not the new one

I can't even load web pages.

Apps won't download.

Even though I have full LTE bars.

Something is wrong here!

(Dead Giveaway)
[T-Mobile Galaxy Note 4 General] khoop:
I'm getting good reception.
[T-Mobile Galaxy Note 4 General] atlprettygirl2145:
Your using wifi

Sent from my SM-N910T using Xparent Pink Tapatalk 2
[T-Mobile Galaxy Note 4 General] xtype85:
Another South Florida user here experiencing the same exact issue others from my area have reported. The Slow LTE performance is affecting the battery life and causing issues with VoLTE. If the call doesn't initially drop to 4G and stays on 4G LTE the call either drops or the other party is unable to hear you clearly. My current workaround is locking the phone to WCDMA at the moment. Definitely seems to be a Note 4 and South Florida issue at the very least.
[T-Mobile Galaxy Note 4 General] BACARDILIMON:
Those having issues can you check this map and see if it is just your area

http://downdetector.com/status/t-mobile/map

NOTE 4
[T-Mobile Galaxy Note 4 General] nazzo123:
3-4 bars of 4G LTE and i just pulled a speed test doing 37mbps down and 24 up speed. seems normal to me
[T-Mobile Galaxy Note 4 General] blah_blah_blah_blah:
Mine had a different issue for like the 1st 30min I only had 4G I turned it off and on then I had 4G LTE speeds are wayyy faster than the note3 or s5
[T-Mobile Galaxy Note 4 General] khoop:
Only two of those were Wifi, the top test and, the bottom. The four in the middle are 4G LTE!
[T-Mobile Galaxy Note 4 General] BobfromtheD:
im in Atlanta and experiencing these slow data and reception issues as well
[T-Mobile Galaxy Note 4 General] bam099:
Has everyone in the South East called T-Mobile to give them a heads up? I have not yet but I will be today. But maybe they need to be aware of this.
[T-Mobile Galaxy Note 4 General] sfin54:
I spent an hour on the phone with TMO regarding the slow LTE speeds here in South Florida with the Note 4. To summarize:

- No known issues in their system, (i.e - not enough people have called to complain)

- LTE towers are always being upgraded, but no reason it should be slow in such a wide area, and only with ONE phone, the N4.

- I started an "engineering trouble ticket" takes 5 days to get a response. The more people with the same issue, the more priority it will have.

- If the phone was mailed to you, you have 20 days to have it replaced without any charges. 14 day if you picked it up in the store.

So I would encourage all of the SE folks that are having the speed issue only with the N4 to call in ASAP so that we can hopefully get a fix expedited.

Hope this helps.
[T-Mobile Galaxy Note 4 General] ricanbandit:
I just tested mine and I am getting 35 down and 27 up, not bad imo.
[T-Mobile Galaxy Note 4 General] mike28:
Will get mines later today I'm in Tampa will report later, I see a lot of familiar people in here [MENTION=4306079]mr pnut[/MENTION] [MENTION=4287685]ricanbandit[/MENTION]
[T-Mobile Galaxy Note 4 General] bam099:
I called this morning and can confirm sfin54's statements. They said there is no issue, 20 days return, etc. They also said that if you notice it's extremely slow and particularly if you get the network connection drop to call cust svc from another phone and they will "master reset" your phone. I don't know what master reset they can do but that's what they said.

In regards to the 20 day return policy, I rooted this of course because hey....it's xda-developers. Anyone ever have any experience with T-Mobile and the KNOX trip and all that?

Thanks again everyone for the feedback and participation. And to reiterate sfin54: we should all be calling to let them know.
[T-Mobile Galaxy Note 4 General] Compusmurf:
I'm in the Citrus Park area and I'm fine. :)
[T-Mobile Galaxy Note 4 General] cdejesus1119:
I have the same issue in Sfl. Ill keep it till official launch on the 17th, maybe an update will come out.
[T-Mobile Galaxy Note 4 General] sfin54:
Croft - Please call TMO, and let them know. Otherwise this may take forever (past the return policy). 611 on mobile, 1-877-453-1304 on land line. Thanks!

Bam - Thanks for calling. We need to make them know there is an issue in the SE.

cdjesus - Please call TMO, and let them know. Otherwise this may take forever (past the return policy). 611 on mobile, 1-877-453-1304 on land line. Thanks!
[T-Mobile Galaxy Note 4 General] BobfromtheD:
I've talked to them yesterday. I switched my sim card to the one that came with the phone and it seems to have resolved itself....for now at least
[T-Mobile Galaxy Note 4 General] sfin54:
You're Luck then. I tried both old and new SIM, with bad mobile data LTE speed results.
[T-Mobile Galaxy Note 4 General] BobfromtheD:
Yes I hope this fixes it permanently
[T-Mobile Galaxy Note 4 General] jinda628:
Not that this is related because I dont have my Note 4 yet. I live in Houston and I lost all GSM & LTE/4g signal last night about 12mn. I have been using hotspot from my Note 3 for 2 weeks now because I cut my net since I am moving and I had used up 50+GB already so I thought they cut me off. I cant even call TMO because I dont have phone signal. I tried my sim on my Note 2 and 10.1 LTE but getting the same result. Went to bed at 1am without signal.

This morning , I woke up with the signal back and I received a call from a friend from the same area and he asked me if I had problems last night with TMO. He got the same issue. I think TMO network is acting crazy in some areas recently.
[T-Mobile Galaxy Note 4 General] cdejesus1119:
Just got off the phone with tech support and an the engineer. The did a couple of things that seems to have helped me.

1. Under mobile network/Access Point Names: Hit menu up right hand corner and reset to default

2. Shut phone off: Pull battery for 60 seconds

3. Go back to mobile network/network operators/search now and register with tmobile.

I did a speed test and went from 3-4mb to 13. However I explained that this may have been an intermittent issue. He has created a ticket# for reference and ask that I give him until Sunday to track this. and resolve. He says he is confident it is not a phone issue based on some of the answers to his questions. I think the big key is that the LTE indicator never goes away, so the phone is receiving signal. He believes its either a firmware or network issue on their end.

Update: BTW I also sent a link to twitter t-mobile tech support to this particular thread. They responded that they forwarded it to their device team... They added a *AG to the response don't know what that means.
[T-Mobile Galaxy Note 4 General] Jag624:
Great news! In addition to calling T-Mobile directly I'd strongly suggest everyone reach out to T-Mobile's Twitter account. Unlike the typical call center workflow that involves the end user and agent, social media is viewable by a much larger audience. Their teams typically have close ties to their marketing/PR departments as well.

I'm new so I can post a link but here's a reply their Twitter rep gave my public Tweet: "We appreciate the feedback and will be sending this to the device team *AG". Let's get this on their radar.

BTW: *AG is their reps signature so they are aware who responded.
[T-Mobile Galaxy Note 4 General] sfin54:
Thanks CD!

I also tried the method they suggested, no help.

Things we know: On other model phones, the LTE is normal (bad N4 batch?), Regardless of tower (in SFL) the LTE speed/connection is very slow on the N4 (20+ Mbps, to 10Mbps or so now), SIM doesn't seem to matter (bad batch?), WiFi & 4G are fine, reset of phone/modem does nothing.

So what are the option?

1.) Tower network for SFL (maybe SE) is all in "maintenance mode?" - Doubtful.

2.) Hardware issue/bad batch of N4s? - Maybe

3.) N4 needs a firmware/Modem update? - Why are the other locations in the country working fine? (the most recent update for the international version should not have any effect on reception/modem for 910T).

4.) No clue

If we keep on TMO, perhaps we will get a replacement/fix.
[T-Mobile Galaxy Note 4 General] hawkye:
My LTE has been just as good as my Note 3 until yesterday around my work area. This area has always had a strong LTE signal but yesterday and this morning my Note 4 kept dropping down to 4G. I reset the APN and boom got the LTE icon. But a few minutes later it went away. I am now trying the NV Rebuild method to see if that works. LTE is just fine at home though so it might just be a TMo issue.
[T-Mobile Galaxy Note 4 General] bam099:
I was thinking those same options. The phone firmware makes sense, but then again the other parts of the country don't seem to be affected so that makes that theory a little thin. I have been using the new SIM that was sent, but my other Note 4 from my friend on the same account just took his old SIM that was fine in his S4 and he is having the exact same issues.

Thank you for getting the thread on the radar! Hopefully they will be able to shed some light on what's going on. I also added the APN setting that I am using in my Nexus 4 and that did not make it any better either. Should we post pics of the APN's that we've tried?