yashsingh1/xdaforums huggingface dataset:
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
I like how the ones in photos are cracking in roughly the same area and angle. Im starting to think it may be the cool/warm regions border area where its cracking.
[Xperia Z3 Q&A, Help & Troubleshooting] jhun80:
do you have screen protector at the back? does it have a case when it cracks?
[Xperia Z3 Q&A, Help & Troubleshooting] dvoodoo:
Screen protector on the front of the screen, phone is in a padded phone sock when not in use to protect from any impacts (in pocket etc). nothing on the back as was awaiting the Sony Xperia official cover that had the clear centre on the front of it. Crack has happened to mine when sitting on office desk. Others are reporting that they have found the back cracked when they have removed it from the protective case.
[Xperia Z3 Q&A, Help & Troubleshooting] jhun80:
scary... i have this phone for almost 5days now, i might go to note 4!
[Xperia Z3 Q&A, Help & Troubleshooting] ikkon:
1 night of usage and this happen :(
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
Wow you are the third person on this forum with pictures of same angle and direction crack. Definately seems like it cracked between the warm and cool zones. Try to get warranty repair.
[Xperia Z3 Q&A, Help & Troubleshooting] freestyleHTC:
ive been debating a upgrade z3 or htc m8 or samsung s5

seems the z3 has multiple quaility control issues, and poor back glass design

the s5, great screen, horrible build, usb ports falls off, horrible touch wiz

theres seems to be no such issues with htc m8 to those extent.

looks like i might stay with htc, currently using nearly 4 year old htc sensation
[Xperia Z3 Q&A, Help & Troubleshooting] Zaiid:
For me screen is not centred but it won't break as far
[Xperia Z3 Q&A, Help & Troubleshooting] Digger_Dance:
My friend just told me his Z3 felt out of his pocket when he was sitting on a bench in a gym. Now there´s a small and thin crack on the front glass and half of the touchscreen doesn´t work anymore. Ugh, I think I gonna buy it anyway but chosing a carrier / shop with a solid replacement reputation ;)
[Xperia Z3 Q&A, Help & Troubleshooting] Jonathan-H:
It won't crack on it's own no matter what the doom mongers try to have us believe.

Any drop of a phone, unless well designed with upturned corners such as HTC One, will crack a screen. Note 4 has the iffy raised and curved glass of the S3 so will crack easily with a drop.
[Xperia Z3 Q&A, Help & Troubleshooting] jhun80:
Thanks for the encouragement. I should be stop worrying
[Xperia Z3 Q&A, Help & Troubleshooting] Dom3000:
Definitely stop worrying. There will always be people who claim that it cracked or bend by itself. Maybe those people have telekinetic capabilities that they are not aware of.
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
Though miniscule number of people suffer, it CAN crack due to other factors such as uneven heat expansion of glass etc. Considering Sony admitted a small number of Z1s suffer from this after BBC watchdog did an investigation. They said they will replace defective units with single fine crack caused by defects. So unless you know more than Sony itself I wouldnt say it cant happen.

Then again a lot of people who do have physical damage end up trying to get on the defect bandwagon.

This however is not something everyone should be worried about as

its rare.
[Xperia Z3 Q&A, Help & Troubleshooting] marc539:
Hope to not experience this cracking problem, I know the back glass is easily prone to scratches though even with gentle handling. If not using case I definitely recommend screen and back panel film protector to prevent permanent scratches
[Xperia Z3 Q&A, Help & Troubleshooting] Hustlervanz:
oh man, it hurts to watch this happening. Did you bought it on online shops in ph?
[Xperia Z3 Q&A, Help & Troubleshooting] jayr04:
My Z3 fell off my bar onto the tiled kitchen floor. Luckily no cracks but the paint has scratched off in a couple of spots on the side.
[Xperia Z3 Q&A, Help & Troubleshooting] el_sur:
Z3 Compact Cracked Back panel

Yes, it has happened to me as well. It was in my back pocket, while standing for about an hour working. I pull out the phone, and have this nice big crack across the back panel. Other than that crack. The phone is in excellent condition. It's a shame. I'm going to the Sony store here in NYC and see what they can do for me.
[Xperia Z3 Q&A, Help & Troubleshooting] bghozali:
Add me to the list. Phone hasn't been dropped and I have a hairline crack, but in a different spot. It's a small curved crack that starts by the volume down button and ends at the camera button. At its deepest point it is about 1/8th inch away from the border.

My phone is my only camera at the moment (at work), otherwise I'd take a pic. I don't have time to take it to the sony store at the moment, but I guess I'll do that eventually and see if they can fix it or swap it out... Bah.
[Xperia Z3 Q&A, Help & Troubleshooting] Juho83:
30 hours after receiving my z3 i noticed a crack. Haven't been dropped or damaged any other way.
[Xperia Z3 Q&A, Help & Troubleshooting] Shiftone:
..... hmmmm joining the club.

Had the phone for less than a month. Never dropped or even carried in trouser pockets without being incredibly conscious of being careful as I knew instantly that this was a fragile device.

Turned the phone over today to find the bottom corner cracked. Sony are arranging a repair...

Very cold here this morning - first frost. Wonder if this is a result.
[Xperia Z3 Q&A, Help & Troubleshooting] Viñolas:
more broken glass

I'm surprised I have not done anything to break the phone, but I'm pretty careful with phone and do not understand why it breaks to take in the pants, is extremely delicate, fragile glass and heated as a locomotive's take lacks ultimately smoke is too fragile for normal pockets. fix costs over 70 € in Spain on an official sony home, and if it's hot here.

I'm sorry for my English
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
Looks like it cracked in a nice design fashion. At least it limited itself to a corner.
[Xperia Z3 Q&A, Help & Troubleshooting] weebnuts:
My wife's phone cracked for no reason, am trying to get it sent to Sony, and my screen shattered on a small drop. Worst phone ever and I love Sony phones
[Xperia Z3 Q&A, Help & Troubleshooting] biraycaglar:
very easily crack

How do I know, I crack from the back cover

:rolleyes::rolleyes::rolleyes:
[Xperia Z3 Q&A, Help & Troubleshooting] Shiftone:
Mine is on its way back from Sony - repaired under warranty.
[Xperia Z3 Q&A, Help & Troubleshooting] SharpNick:
Crack

My front screen cracked in half too.. 40% of it the touch still works but the other 60% doesnt.. thank god i have the telus accidental plan it will only cost me 50$ but i havent dropped it so i was wandering if anyone got lucky with sony for a free fix? I called and the guy told me it was improbable that sony would fix it for free so i didnt bother sending it..

So anyone got lucky with sony?

Thanks, Nick.
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
Someone on this forum got a replacement for free, Netherlands I believe. His back shattered but it was his own fault.
[Xperia Z3 Q&A, Help & Troubleshooting] carbon337:
Unless I get a OnePlus invite anytime soon I will be going down the z3 route.

These cracks scare me though, were you guys using cases at all? Has anyone had a back crack when using a case?
[Xperia Z3 Q&A, Help & Troubleshooting] Artood2s:
Granted, it's not much time, but I have had mine for 2 weeks and no spontaenous cracks. I use the Tudia case found on Amazon because this thing is way too slippery. No drops yet.
[Xperia Z3 Q&A, Help & Troubleshooting] batousan:
No drops just kept it in my pocket; same as all my previous glass screened iphones :eek:

Sent of for repair to Sony, returned today in the same state, not a single thing done...
[Xperia Z3 Q&A, Help & Troubleshooting] Shiftone:
My device has come back from repair with new faults - great.

Light now leaks from the bottom of the phone, the back glass flexes and makes a sticky pop noise and there are tool marks to the sides of the phone...

Not cool.
[Xperia Z3 Q&A, Help & Troubleshooting] Roflopolis:
It does crack a lot faster than other phones I've had, except now that my phone is cracked I cant drop down the notifications. So it looks like im out of luck and will probably have to pay a deductible to get it replaced, anyone know how much it is? I got this phone as a gift and the t mobile help line is currently closed.
[Xperia Z3 Q&A, Help & Troubleshooting] Artood2s:
I believe it is ~170 for their top-tier phones.
[Xperia Z3 Q&A, Help & Troubleshooting] youwonder:
I got my Z3 (Tmobile variant if it makes a difference) about 6 days ago now. On the 4th the back glass got a hairline crack across it.

I had never dropped it, the phone was in my pocket (FRONT, not back) and then I set it down on a wooden table, gently. When I picked it back up I felt it on the back with my finger. Was incredibly shocked to find out it was a somewhat known issue, having had a Z1 and Z1s later and not had any problems with them.

Forum posts I've seen of people reporting the issue are saying sony is trying to charge them $300 for repair, I decided to skip that and went directly to tmobile given the phone was 3 days old at the time and I felt cheated. After about an hour of trying some kind soul in the care department managed to get a new unit overnighted to me, but it's scary to think that this could happen again and I'd be SoL this time.

Really makes me want to take it back for a N6 or something, but man I love this phone so much in every other aspect, and the Z3 is the second phone I've owned that can actually last me a full day (note 2 being the only other that could)

Also side note: does the z3 not have the "shatter proof" film screen protectors preapplied? If not where can I get a decent protector for front and back that is as close to invisible as possible? I really liked that the Z1/s came with one from the factory that was nigh invisible and did it's job silently without ruining the gorgeous look of the phone.

picture attached of the phone with the crack, sending it back to them today.
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
Definately sad, but back glass should cost no more than $25-35 to buy or maybe ~$50 to get it done by a local shop, you can search the forums I believe someone got it done by a repair shop for around that cost.
[Xperia Z3 Q&A, Help & Troubleshooting] shareonline:
To the people who thinks that the screens doesn't Crack by themselves, please be aware!.. I bought a Z3 compact for my wife, and the screen cracked on its own after a few days.. She is so careful and it happened during the night on our night stand..

Now I owned a Z2 with no problems, but have just gotten a Z3 from work 2 days ago, and now the screen has I nice beautiful direct line/Crack on the back glas.. Just like my wife's compact..

There is some serious quality control missing on the latest line of smartphones from Sony!!

Luckily this is a work phone so I will just get a new one.. But this will be my third and last Sony mobile.. This is really not okay in any way, and the only thing that would change my opinion about Sony smartphones in the future, would be if they publicly announced that they f..... Up and replaced every screen that cracked on their Z3 line, with a new better glass... But Sony won't admit directly that there is a problem with the glass, and that is simply not acceptable after several months of user complaints...

By the way take a look at the xda thread over on z3c, glass survey or something is the name as far as I remember..!

Edit: oh and In no way have i dropped, bunked, scratched this phone.. It is 2 days old and have been treating it like a little crown jewel...
[Xperia Z3 Q&A, Help & Troubleshooting] lipitwa:
single sim/dualsim

hi guys , Im just curious, judging from your statements here is it safe to assume majority of you have Z3 (single sim) versions with self cracking screens?

Those who own the Dual sim version Sony Xperia Z3 D6633, have your screens self crack in any way?

Just would like to know how many Sony Xperia Z3 D6633 owners have issues of self cracking screens.
[Xperia Z3 Q&A, Help & Troubleshooting] Artood2s:
Not sure what to think regarding this. Seems like too much of a coincidence for people to have the same hairline crack, but after having owned mine for over a month, it is still perfectly fine. I even "tested" it in as harsh a condition as I would subject an expensive electronic on purpose. Went for a 21.5 mile bike ride on Saturday. The phone was in an Ibera phone case mounted to the stem. Road bike with no suspension (carbon fork). The ride was 85% road, 10% sidewalk, and 5% mild offroad. Seeying as the mounting point is straight on the back of the phone, this surely would have caused a crack if the galss is fragile. Nothing happened. Guess I was either lucky, or this is more a QC issue rather than a design flaw.
[Xperia Z3 Q&A, Help & Troubleshooting] youwonder:
Yeah I agree that it's probably a QC issue, since getting my replacement unit I haven't had any problems with the back fracturing randomly. Shame that it had to be an issue in the first place but it's good to see it's not widespread or continuing.
[Xperia Z3 Q&A, Help & Troubleshooting] Xalies:
After having my phone for just a month my front glass also cracked but I did just get home from using the gps to an air con'd house so I thought it might of had to do with the temperature change

I sent my phone back to sony for warranty a few days ago so hopefully they will fix it for free
[Xperia Z3 Q&A, Help & Troubleshooting] sofcor:
I've had them same problem to the point where I'm afraid to place it down anywhere so I'm always fishing it out of my pocket. Can't wait to get this thing in a case!
[Xperia Z3 Q&A, Help & Troubleshooting] goosebickel:
My front screen cracked in top right hand corner, digitiser did not work above that area, phone was just in my front pocket. Broke whilst driving, was in a tough case too.

Luckily Sony fixed it under warranty. Got it back 2 days ago. It came back with a different iemi and the Boot loader relocked, so probably a brand new device.

United kingdom, fixed in Kent, took 8 days to get it back.
[Xperia Z3 Q&A, Help & Troubleshooting] santoshcoolhere:
I have a query. I dropped my Z3 from shoulder height and the back glass cracked right from the middle. I want to get it replaced but i'm afraid that the phone will lose its waterproofing ability. Can anyone tell me whether changing rear glass affect the phone's waterproofing ability?
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
If you do it properly it should be fine.
[Xperia Z3 Q&A, Help & Troubleshooting] andiling:
I have been using my Xperia Z3 C6603 for just a month and out of nothing the backside glass was broken. I even did not know when this happened as I have it in a (Sony) cover all the time and just wanted to take it out for cleaning. It was neither falling down nor mistreated in any other way as it is basically most of the day on my desk in office and inbetween in the pocket.

I called Xperia support and they told me they would repair it free of charge as it happened just after five weeks. They gave me instruction to apply for a repair of defective unit. Yesterday was then the big surprise as they want to charge huge money for that.

new display € 150 ~ US$ 165

cosmetic repair € 40 ~ US$44

shipping € 15 ~ US$ 16

handling fee € 39 ~ US$ 43

total € 244 ~ US$ 268

I called them up again but the lady on the other hand of the phone told me that's the only solution she can provide. I asked then what the reason for their denial of repair under warranty is and what they think how this happened but she was not able or not willingly to give me any information.

From my point of view a device should survive more than a month daily standard usage. Problems can occur and good support in such situation is basically for a good company with good products. And here Sony failed desperately refusing to repair a unit which is only one month old.

I had the Z, Z1 and have the Z2 aside the Z3 (not to talk about a Sony DSLR and TV). If I buy a supreme device from the Xperia line I expect appropriate support.

Firstly over phone they agreed on a warranty repair. Secondly, without any further explanation they ask to pay € 244 for a one month old device. The quotation itself is overpriced for a piece of glass and I guess some minutes work of applying. Thirdly, I need to pay € 10 to get it back.

I am done with Sony now. It's not that the unit was faulty as this can happen anytime but the way Sony treats customers.

Btw I checked with the shop where I got the piece of trash as well and they told me that repairs, etc. will be handled by Sony directly. If they refuse to do that free of charge they may have their reasons and they will follow their decision. So, I am doomed!
[Xperia Z3 Q&A, Help & Troubleshooting] Incanity:
Wow..

I've had a crack in my screen in my C6603 (XZ) before, but it looked nothing like this... That was only 1 tear from the top of the device to the side. This seriously looks like you tried to hit it with a bat.

Did you expose it to alot of big temperature changes?

*EDIT*: Or is the cover you're using ridiculously tight around the phone?
[Xperia Z3 Q&A, Help & Troubleshooting] andiling:
lol... no hammer.

The cover is from Sony (WCR14) so I assume it is fitting. Best is due to the Qi-charging in the cover the backside is rock solid and cannot be bend or malformed in any way. The design is really not nice but I thought it would be at least protective.

I had the Z, Z1, Z2 and now the Z3. Never anything like that happened. The temperature varies fom 0°C (outside) to roughly 37°C (in my pocket). Basically just everyday use.

But I am open to plausible explanations.
[Xperia Z3 Q&A, Help & Troubleshooting] Incanity:
Well I'd show them these pictures and ask them to explain how the back of the phone could have exploded inside the case. You can clearly see that the shards of glass that came out are now stuck in the case.

If the glass broke outside of the case, and was then put inside the case, you wouldn't have this type of damage in the case.

I don't see a valid reason for a phone that has THIS much damage when inside a case.

True, the case doesn't protect against everything, but if there was enough force on the package for the glass to break like this, that would mean that the front of the phone would also be destroyed.

You probably need a lot of patience for a warranty repair, with alot of back-and-forth on whether or not this is your own fault, but I'd surely give it my best if I were you.
[Xperia Z3 Q&A, Help & Troubleshooting] vogonpoetlaureate:
I was so excited to finally own my first flagship phone, when I found I needed to get it replaced due to a problem with the light sensor. Sorted out the exchange with O2 (UK) and then left the phone charging on the magnetic dock. A couple of hours later, when I go to take it off the charger to factory reset the phone, I find the back looking like this:

[IMG="Sony Xperia Z3 hairline crack"]http://i.imgur.com/CPOxMLo.jpg[/IMG]

:crying:

It was just sitting in the charger and was a bit warm but I wouldn't say it was overheating. I hope you can see from the picture that there is no sign of stress, bending, scuffs or any marks that would suggest an impact, flexing or crushing. It being my first proper expensive phone, I was treating it with kid gloves. It was in a protective case from the moment I got it, never in a pocket, never in danger of anything. Only had it a few days, although it was a refurbished unit (I still can't avoid being a bit cheap).

I feared the worst, worrying that O2 would say I dropped it and refuse to repair/replace it unless I paid. To my surprise they were very understanding when I spoke to them on the phone and explained the situation. After speaking with one representative and then directly to an engineer, between them they arranged for a courier pickup and replacement which will be here on Tuesday.

I know some people have had a lot of problems with their providers (and also people on O2), but I just wanted to let people know about an instance where there was some good customer service for a change. :good:

Now let's hope the next one fares a bit better...

Anyone else have problems with their light sensor?
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
The screen is tough.

People who brake them, are not careful enough.

It is a glass phone, not a brick wall.
[Xperia Z3 Q&A, Help & Troubleshooting] andiling:
I disagree.

If you create a phone out of glass it must survive daily standard usage. And it does as I never had problems for years (used Xperia from the very first Z device).

A hairline crack may not be seen immediately and it may burst at any occasion. I don't think it's the fault of the customer if this happens within reasonable time-frame after buying.

However, you may think different if you experience such case for the first time. I do so now.
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
True, but warranty must and should cover that.
[Xperia Z3 Q&A, Help & Troubleshooting] waz000000:
sorry that's a load of rubbish mine broke yesterday inside my pocket, took it out took a few pictures of my kids on a day out put it in my pocket, took it back out to take some more and boom cracked.

never broke a phone before and i treat all my phones like babies as i sell them every 12 months. was with a few people yesterday and nobody could explain how it broke, oh and the crck is on the inside of the glass you cant even feel it with a nail.
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
Did you expose him to a lot of sun heat ?
[Xperia Z3 Q&A, Help & Troubleshooting] waz000000:
i live in the UK we only get 3 days of sun a year and this wasn't one of them, besides ive taken phones to the beach in Spain in the middle of summer and never had one crack.

A phone should be able to deal with weather types or say not suitable for sale in the UK.
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
Maybe your car phone holder is to close to the windshield.

The heat is stronger through the windshield.

You taken glass phones to Spain?

I guess not.

---------- Post added at 14:11 ---------- Previous post was at 14:07 ----------

Claim warranty.
[Xperia Z3 Q&A, Help & Troubleshooting] waz000000:
Dont have a car cradle my car has satnav and Bluetooth built in so phone stays in my pocket.

And I'm pretty sure all the phones I've taken to Spain have been glass unless I had the limited edition wood one? Its the front that cracked on mine not back.
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
Ok, claim warranty.

If the phone doesn' t have any traces of being dropped, warranty will cover it, or so it should.
[Xperia Z3 Q&A, Help & Troubleshooting] waz000000:
it's like new other than the weird arc crack going from the top round the speaker and back up perfect hair line crack, fingers crossed as genuinely this was nothing to do with me, now forced to use a pink moto G :eek:
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
Good luck, I hope they' ll replace it.
[Xperia Z3 Q&A, Help & Troubleshooting] abhinav.tella:
[QRCODE][/QRCODE]

Haven't suffered this, but this is a known problem (a minority) in the Z series.... BBC Watchdog even did an investigation after numerous complaints, on the Z1 I believe, Sony offered to replace units if they have hairline cracks.

One forum member here got a free replacement and was told it may occur due to the way it's manufactured.

I think it's because of uneven expansion between glass and frame due to heat while charging or due to hot SOC... May have something to do with the way the glass is glued.
[Xperia Z3 Q&A, Help & Troubleshooting] TheTeslaCoil:
I think it is because of the heat.

But I may be wrong.
[Xperia Z3 Q&A, Help & Troubleshooting] Rotkaeqpchen:
Are you serious? You call this "NORMAL USAGE"?! Put on your eyeglasses and look closer to your phone! Normal usage....