yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] tombriden:
I'm in a similar situation. Ordered about 3pm on the 18th, 64gb blue to my work address. Got the acknowledgement then had to unblock my credit card and get them to retry payment about 7pm. Money has come off the card, i've emailed asking for a status and told 15th, phoned yesterday and also told 15th. No dpd emails yet ?

Sent from my hammerhead
[Nexus 6  General] akhan47:
Just got a text giving me a 1 hour window for delivery today. 64gb, midnight blue from CPW on a contract upgrade.
[Nexus 6  General] AntonyStark:
So as far as I can tell none of the Stores in Stockport got delivery for any phones so DPD have nothing to pick up and send to you. So you'll either get the emails when they do, or get the phone when they start just posting them direct.
[Nexus 6  General] tombriden:
Mines being delivered to me in Hemel Hempstead but i guess its the same story there
[Nexus 6  General] Stephen:
What is the website link for the online chat? I cant find it on the website!
[Nexus 6  General] uktechguru:
DPD delivery today. Ordered 64gb white sim free on 18th with second email same day at 13:12. Tracking said Monday last night but text received this morning with 1 hour slot. Saturday could be due to extra loads of deliveries with Christmas coming soon.
[Nexus 6  General] Drefsab:
So does the stock get sent to a store first then get shipped from the store to the customer? That seams a little long winded why not ship direct to the customer removing anyiddle delay.
[Nexus 6  General] sjdean:
I also got an acknowledgement email on 19th November at 12.13. I don't knwo if you'd call it a confirmation email, but there was an email on 19th November at 16:34 saying the order is accepted. Nothing since then. No texts, nothing from DPD, no emails at all.

Frustrating.

(SimFree 64 Gig Blue, CPW)
[Nexus 6  General] Stephen:
Has anybody who ordered from CPW on the 18th for click and collect been able to pick up in store yet? Seems as if deliveries are going first then it is store orders. I decided to go for click and collect for my 64gb white because I amused I would get it quicker than a delivery!
[Nexus 6  General] monstermuffin20:
Ordered on the 1st, 64GB white and got this this morning .
[Nexus 6  General] iandpike:
Couldn't find a link either, so started a new browser window in IE/Chrome and just started browsing and it popped up. It think its based on browser history/cookies so shut all windows down and hopefully it pops up or leave window inactive for a while.

Good luck
[Nexus 6  General] Stephen:
I think it is based on what page you are on. If you could tell me that I should be able to go to the right page. I did get it but as I was on the new phones page I got through to the sales team and they couldn't help me!
[Nexus 6  General] iandpike:
I was on the new phones page as well. Although I tried earlier on the store locator page and it popped up there, but couldn't get it to pop again.

Just tried again and got the url: http://www.carphonewarehouse.com/pay-monthly/deal-finder#

Maybe its based on the advisor as the guy I got was really helpful. I had to answer a load of security questions after I gave him order number.
[Nexus 6  General] Stephen:
I think so. I was on that page and got the online chat. Was simply told to call customer services for my order!
[Nexus 6  General] uktechguru:
No they don't go to the store unless you selected click and collect. Otherwise it's home delivery straight from warehouse.
[Nexus 6  General] tombriden:
Same here, just got through to someone from the sales team (on live chat). They looked at my order and its all fine but awaiting stock. Asked if they could check with the warehouse but they said they can't from their system and I should call customer services
[Nexus 6  General] Backo23:
..whow I just received email ''

Your Carphone Warehouse order will be delivered today between 09:58-10:58 ''

It was sent yesterday and I should get it Monday, nicesss I can't wait :)

P.S. 64GB blue one ordered 18'th
[Nexus 6  General] Remoteconcern:
I'm quite confused by this all. I have received texts/emails for my click and collect order saying that my order has been dispatched from the warehouse to my chosen store. The online help on CPW say my order is being 'processed'. I don't know where I stand exactly. Anyone got any suggestions?
[Nexus 6  General] snakeman65:
So, I've spoken to cpw customer services again this morning. He said that orders have simply been picked in the wrong order. If you haven't had dispatch you won't be getting your phone until after the 22nd. They have no phones left. What a screw up.
[Nexus 6  General] lesterbangs:
What one have you ordered?

I got a text at 7am confirming delivery today but no time slot. The tracking says its still on its way to the Maidstone depot.
[Nexus 6  General] meletios:
Got two texts..

1st said..delivery on 8th

2nd text/email ..delivery today 12:23-13:23 :)

CPW/blue/64/18th orde date..

Happy man, whole weekend to play with.
[Nexus 6  General] Drefsab:
I wouldnt trust anything your told on the phone, they have told me i will get it monday, a week monday and in january. Most recently its monday again. If you get a dispatched notification then your probably sure to get it.
[Nexus 6  General] Paneachy:
Has anyone who ordered for Click and Collect heard anything else about theirs yet? My dispatch email didn't have a DPD tracker so I guess it's going with one of their own shipments instead?
[Nexus 6  General] j0nnymoe:
the DPD tracking info for mine was near the bottom of the email.
[Nexus 6  General] splendid2k:
So my phone is sitting in my local depot since 8am according to the online tracker. But I have a delivery date of Monday! Thats very frustrating. Has anyone ever tried going to a DPD without a calling card (as advised on website) and before they have attempted delivery? I'd obviously take ID etc.
[Nexus 6  General] Paneachy:
Nothing at all here! The website says they might ship some orders themselves instead of using DPD, guess I'll have to hunt down that live chat link and see what's going on.
[Nexus 6  General] uktechguru:
That is ridiculous. Who in the right mind would think picking orders randomly instead of in order was a good idea? I'd complain. I know I say that a lot but it's the only way you get anywhere with CPW.

---------- Post added at 10:33 AM ---------- Previous post was at 10:30 AM ----------

DPD are usually OK with handing over at depot but some might not. Depends on the individual depot as some only get paid when a delivery is attempted. You'd have to ring the depot. Try the say no to 0870 website to search for your local depot
[Nexus 6  General] Paneachy:
Just talked to the man on Live Chat and he says my phone is in store ready for collection after all. I'm trying to remain sceptical since the store assured me multiple times that they'd call/text when it came in, but I'm running over as fast as I can anyway.

Edit: I called the store up and sat on hold for 10 minutes, then got hung up on before they even answered. Wish me luck...
[Nexus 6  General] JapeDizzle:
Just a heads up to all carphone warehouse click and collect folk.

I didn't get my dispatch email and text until almost 6pm last night, so given the expected 3 day delivery notice after 5pm quoted in the email, didn't expect it until monday or tuesday.

Just popped in to my branch on the off chance and it was there waiting for me! Didn't receive any notice through text or anything to say it was there, I just went there in hope. So if you're close to your selected click and collect branch, have a wander down, you may be in luck.

So i'm now the hapoy owner of a white 64gb sim free phone.
[Nexus 6  General] lesterbangs:
The couriers still get paid - the driver just doesn't get his commission. I would at least call and try. The worst they can say is no and I think they would probably prefer one less drop to do over the xmas period tbh.

Mine is still showing that its on its way to the depot, but not arrived yet. Guessing there is heavy traffic on the M1 / M25
[Nexus 6  General] tgcp:
Has anyone who received the "Your order is being dispatched" email been able to track anything on the DPD website?
[Nexus 6  General] anthonyh90:
Just picked mine up in cpw about 15mins ago. Ordered on the 18th. Apart from text saying delivery on 8th I've had nothing else from DPD. Received a call from the store this morning
[Nexus 6  General] lesterbangs:
Can you see the consignment number? In my email the link provided didn't work so I just went to the DPD website and entered it myself.

---------- Post added at 01:27 PM ---------- Previous post was at 01:21 PM ----------

I don't know if this is something that has always been on Nexus Phones, but I have just called DPD using a number on the website that I have never used before and the caller ID automatically recognised it as DPD on the screen and is showing a DPD image on the screen. How the hell do they do that???

EDIT: My Saturday delivery has just turned into a Monday delivery after calling them up, Tracking still says Saturday though so it might be worth calling them if you're waiting in for it today.
[Nexus 6  General] tgcp:
Which is the consignment number? The link is broken but I've manually entered what I think is the consignment number and it comes back with "No results found for your search criteria"
[Nexus 6  General] lesterbangs:
I believe the numbers all begin 155 and is 14 digits long
[Nexus 6  General] tgcp:
Yeah that's the one I'm entering. No luck, never mind!
[Nexus 6  General] meletios:
Yes from the link on the 2nd email which has a button to follow your order...my dpd van is just 2 miles away....the wait
[Nexus 6  General] lesterbangs:
If you want PM your number & postcode to me - ill try it my end.

Either that or call 0121 275 0500 - the automated system instantly recognised my delivery from my phone number on the order and gave me an eta.
[Nexus 6  General] Paneachy:
Just picked up my 32GB MB Click and Collect for CPW! Had no communication from them, so it's definitely worth going in or at least calling to check.

Also if anybody's interested, their Geek Squad insurance runs at £15/mo with a £60 excess. Pretty expensive, but they're a lot easier to deal with than most of the alternatives if something happens.
[Nexus 6  General] jaimbo:
Having had no texts or emails since I placed my order in store on the 19th of November, I had live chat check my order for me. After being told the 1st of December in store, then the 5th of December, I have just been informed that my order hasn't even been fulfilled yet and I will have to wait until CPW get more stock from Motorola. Absolute shambles.
[Nexus 6  General] lesterbangs:
Or if something happens, go away for a weekend and take out some travel insurance. Somehow the phone got lost...

---------- Post added at 01:57 PM ---------- Previous post was at 01:56 PM ----------

Which model did you order?
[Nexus 6  General] splendid2k:
Wow, so I phoned DPD who have said I can go to the depot to collect my phone (Edinburgh Depot)! Very slick, even got an email to confirm. I just need to take photo ID and a utility bill. On my way now!
[Nexus 6  General] jaimbo:
I ordered 32Gb Midnight Blue
[Nexus 6  General] marra2:
Mine is an hour away been tracking it 6 more drops to go!
[Nexus 6  General] RedBlueGreen:
Just got my click and collect order from beckton gallions reach unit 20 cpw

64 blue sim free

The store didn't call me
[Nexus 6  General] toge64:
will someone be kind enough to please post pictures of the UK Turbo Charger? thanks
[Nexus 6  General] AntonyStark:
Just got my call from CPW, off to collect now!
[Nexus 6  General] uktechguru:
Why don't you sack cpw and try giffgaff or o2. If you get the lowest o2 refresh contact and then pay the balance of within like 24hrs you'll save money on the total price. Check this link for hotukdeals which explains it:

http://m.hotukdeals.com/deals/google-nexus-6-32gb-409-99-using-o2-refresh-o2-2073003?mforwarded=true

Or get lowest goodie bag on giffgaff and just don't activate the sim. They won't charge you for the contact as it's monthly roll on and only start when you activate sim. Least either way you'll most likely get the phone you want before cpw get stock.
[Nexus 6  General] chris-c:
O2 have them for 479 on payg anyway
[Nexus 6  General] meletios:
Just got the phone delivered....bang on time.

Thanks for all your post and updates..very helpful.

Edit :- 64gb/blue/cpw/18th
[Nexus 6  General] p2pjack:
picked them up this morning :)
[Nexus 6  General] chrisjcks:
Lol & I've still not heard anything from Amazon!

Good job I ain't in any rush.
[Nexus 6  General] jaimbo:
Don't want to have to go through that O2 refresh Pay off and cancellation and I might just order from GiffGaff but would prefer to be able to return to a shop if I have any issues. Will give CPW till end of Monday to give me some sort of news or information and if not I'll get a refund and order elsewhere.
[Nexus 6  General] aadb3363:
Any news on the Vodafone delivery end? I'm still at the 'being collected by courier' step...
[Nexus 6  General] lesterbangs:
Mine is still not at the depot yet.
[Nexus 6  General] jayjay2244:
Just got off live chat

Just got off live chat, this is what they said as i ordered on the 18th 64GB white
[Nexus 6  General] Scottatron:
I ordered from Handtec, as they deliver to Australia. My order went in at about 12:30am on 18/11.

Seems they(along with Amazon, Clove) are having their stock supplied after the carriers. They are due 22/12, no way it will get here by Christmas.

:(
[Nexus 6  General] dalonelybaptist:
Anyone else in first 500 from vodafone got anywhere yet? I was told my order would be passed to the "push" team monday but it sounds like some others have not worked far enough into support to achieve that. Took 90 mins ;p
[Nexus 6  General] AntonyStark:
Did anyone have to show ID? My CPW person was too busy going Wow a nexus 6 he's got the Nexus 6 look to even do anything with my card!
[Nexus 6  General] jaimbo:
Anyone else here place an order in store, for collection in store? Did you get any texts at all about delays or anything from DPD? Just asking because I have had no contact at all since placing my order on the 19th
[Nexus 6  General] mikeparkie:
Got the dispatch notice for a Monday delivery from DPD. CPW 32GB White. Only wished it would have been today, couple more days won't hurt. The wait is almost over!
[Nexus 6  General] JapeDizzle:
See my post on 263. Got the dispatch text at nearly 6pm last night. Went to cpw at 11am today, hadn't received anything to say it was in store, just went on a whim. It was there, i collected. Job done ?
[Nexus 6  General] Drefsab:
Im wondering how many people who ordered a 64gb model after the 18th now have the phone or have had a dispatch notification?
[Nexus 6  General] JapeDizzle:
I ordered online on the 20th, 64gb white sim free from cpw, collected today.
[Nexus 6  General] Ayuxxi:
Same as you, it was on its way from Birmingham depot to London, last night at 11:50pm. Was thinking I'll try my luck and pick it up from local depot if it's arrived today.
[Nexus 6  General] jaimbo:
Looks like from that post you done an online Click and Collect? I was talking about going into store and paying and ordering from in store.

Don't think I'll be as lucky as you though, been told on live chat that my order hasn't even been fulfilled yet :(
[Nexus 6  General] JapeDizzle:
You're quite right mate, apologies as i didn't read your post correctly.
[Nexus 6  General] riz157:
Just got confirmation from cwp might try picking up from local depot.

Checked consignment no and its already been delivered in may, obviously recycling nos.

Anyone know where cpw depot is?
[Nexus 6  General] jayjay2244:
I wonder what system CPW are using?....

some orders where placed in December and getting shipped....

Yet others such as mine on the 18th aren't :(
[Nexus 6  General] jaimbo:
Yep, I'm in the same boat. The only reason I ordered from CPW was to use discount card, and I couldn't even use it! Never again, that's for sure.
[Nexus 6  General] fleonard:
Same,Ordered at 12:05 on the 18th, 32GB sim free blue, got confirmation at 14:55.

Still no delivery text or shipped mail.
[Nexus 6  General] tgcp:
Similar position, but white and I got the email at 8am today.
[Nexus 6  General] fleonard:
I hope it's just a matter of time, I just talk with the CS and they told me my order is picked to be delivered
[Nexus 6  General] tgcp:
I'm thinking Monday now. Seems most people who got delivery today had the message this morning.
[Nexus 6  General] fleonard:
For me Monday is better since it will be delivered to my work office and not at home.

Problem is i still don't have a dispatched email
[Nexus 6  General] dixonl90:
I ordered mine on the 26th of November, and it arrived today. CPW, 32GB, Blue. :D
[Nexus 6  General] lesterbangs:
My brother's is supposed to be delivered today with mine. I ordered on the 19th, he ordered Thursday 4th December!!! Both Blue 64gb 's
[Nexus 6  General] benG1:
Ordered mine through O2. Their orders opened up for upgrades on Thursday and received it Friday lunch time. Loving it
[Nexus 6  General] macray76:
Ordered 18th, just picked up from store my 64gb white sim free.

I called the store to see if it was in.

Now to unlock and root...
[Nexus 6  General] iRimas:
I am sooo pissed off . with CPW . i placed an order with CPW online 19 /11/2014 for simfree. and they done a credit check and they said i have failed the internal check so they blocked my money. it took me 7 days to return to my account and then 20/11/2014 i have placed a another order through CPW going to store and paid cash. i have been told i will get the phone on 1/12/2014 like everyone else . and then knowing they dont have it in stock i been to the CPW and ask when i will get the phone they said the stock is delayed and i will get it on 15th and today i been to CPW because i seen people who have place the order after me getting the phone today so . i said what happen to my order they said they dont have it in stock and i told them can i swap a white one they said i have to cancel the order first and replace again . then i told them to cancel the order they said i cant cancel the order until they receiver the phone in store. then i phone CPW customer service they said i can cancel my order so i was in front of CPW so i went inside the store and handover the phone to the guy i spoke in the store then he spoke to the lady and said he can cancel my order but the procedure will take 72 hours because they have to fill a form and cancel and he told me to come Tuesday evening so probably they will have the cash ready... this will be my last order with CPW. i will never go back to CPW.
[Nexus 6  General] Stephen:
Went to CPW today and actually spoke to somebody who seemed to know what he was talking about. First off he new what the Nexus 6 was and had done a lot of research on it. The first person I spoke to admitted she did not know too much about it, but refereed me to this guy. He said that England had got the devices in first and Northern Ireland were expecting them in on Monday. I am really hoping this is the case and hope to pick my white 64gb up when I get back from holiday.

I went round every phone shop I could today and nobody has them. But I am definitely going to wait until my device is in, because if I bought a blue 32gb I personally would be disappointed as it is the white 64gb I really really want!

I got to admit though, I will probably never do a pre-order again though. I simply wanted to do it once to say I ordered the device first day it was available. Next time I will go the GiffGaff route. They seem to have been amazing at getting their orders sorted. I was even slightly tempted by the Iphone 6 on their site as well! Never thought I would say that!!!!
[Nexus 6  General] pifsworld:
Got my nexus 6 in blue delivered this morning and I'm really happy with it and the size is OK for me as my daily blower is the oneplus, hope you guys have had yours.. So didn't have time to switch on so its on charge as I type and then its lift of really smart looking device.
[Nexus 6  General] toString:
I think my N6 experience so far has led me not to bother next time as well. I trusted going to vodafone directly, and I don't know why now that I think about it...

Next time I'll just sit back and wait for someone else to order somewhere - find they deliver the next day, and then copy them! Much less hassle! And despite all this drama, the google play store is still sat on 16/12 dispatch..
[Nexus 6  General] lesterbangs:
As bad as it's been, I will end up buying through CPW again. Fact is, Sim-Free there are not many options out there, and despite all the crap that customer service has been saying / doing, it seems a lot of people have got their orders this weekend. I just thing the way they have send the orders out has stunk. So much so infact, that I hope Google pick up on this and maybe next time give priority to the Play Store. The majority of the issues with the N6 have been down to CPW's staff, and you woud think that this would not be an issue anymore as they have plenty of practice with Apple devices when they are launched. Unless of course Apple only provide a release date when the know plenty of stock will be available, whereas Google just set a date and cross their fingers that the manufacturing will be done by then.

I'm also not so sure launching during the Xmas season is a great idea, as the shops / couriers already have a heavy demand on their services at this time. No other manufacturer would start availability of a top device like this 10 days before Christmas. The nearest launch to Christmas I can think of was the PS4, and that was still 4 weeks clear and plenty of time was given to get pre-orders in. Something I think Sony actually did right.
[Nexus 6  General] SalJam:
Ordered on the 27th of November with CPW for click and collect. Got tracking info today so went to pick it up at 1.

The phone is fine (already added screen protector, case and NFC data from Note II), but i can't actually use the EE network at all. Cant register the number to my account, wont pick up mobile internet or send texts / calls.

Anyone else has this issue?
[Nexus 6  General] hutzdani:
Wow, people getting shipping notifications and stuff arriving.

Ordered mine on the the 18th with MObicity UK (64GB Cloud White), and nothing not even as much as an email to say they have stock yet, and customer support gives me an scripted reply.

doubt i'll see mine before christmas!
[Nexus 6  General] iRimas:
is it 64gb blue?
[Nexus 6  General] lesterbangs:
Edit: Wrong site.
[Nexus 6  General] chubby65:
Don't know if it's still the same with EE but you used to have to phone customer services to activate the sim card on orange

As orange is part of EE it might be worth giving them a call
[Nexus 6  General] SalJam:
Yes it is. I can call to and from the phone, but cant sms to or from it. It would appear that the SIM wont register properly.

To be honest, the fact that i pre ordered 9 days after it started, im surprised to have it now. So i shouldn't really complain.
[Nexus 6  General] snakeman65:
It seems at the moment that the later you ordered the more likely you are to have a phone now. I ordered the same model on the 18th and won't have mine till after Christmas!
[Nexus 6  General] qwerp_:
I am so disappointed.

My phones have been allocated in their system. So i know for sure there is phone for me.

But when i get to the store, from 12-4pm waiting for it to arrive, and it never. they keep checking and say there isn't any delivery.

how disappointing, guess i have to wait toll monday.

64gb Blue and white...
[Nexus 6  General] SalJam:
CPW? Thats not good or really fair.

I phoned EE for safety and he thinks that CPW haven't put the order through yet and can take 24 hours. Worryingly, he couldn't even see my number within their billing system.