yashsingh1/xdaforums huggingface dataset:
[T-Mobile Galaxy Note 4 General] hackynonsense:
I'd probably not believe anything the reps say. I preordered mine on the 13th, charge for the phone on the 14th was thought to be fraud so my credit card company denied the charge. I called tmobile everyday (!) till release trying to make sure everything was fine on their end and was assured every time that it was despite the fact that the automated order tracker (over the phone) said it had been cancelled on the 14th. I finally get a call on the 17th telling me there was a 'problem' with my order and to call them back. It had been cancelled. They didnt admit there was an issue until after the preorder period was over thus screwing me out of the $200 deal :mad:

In any case, I put in another order on the 17th and got mine the following Monday. I'm not sure about now, but the black model definitely wasnt backordered as of the 17th at 4PM.
[T-Mobile Galaxy Note 4 General] melcali:
I ordered a white one last Wednesday while the status was backordered. My card was charged later that night and was emailed the tracking. Phone should be here Tuesday.
[T-Mobile Galaxy Note 4 General] loaferkan:
I order the white one on Oct 26, Sunday....today called and it's back order for four days...Have one-day shipping option.
[T-Mobile Galaxy Note 4 General] primetime_95:
Thought I'd post an update to my preorder. So today i logged into my T-Mobile and found that the order had been canceled. I called customer service and they said it happened to a lot of their preorders. I'm wondering since i still have my preorderv receipt if i can go into the store and buy a note 4 and upload the preorder receipt to qualify for the 200 dollar promotion. My other idea is to call the loyalty department and see if they can do anything for me since they essentially cost me $200 towards the purchase price.
[T-Mobile Galaxy Note 4 General] rsamonte:
Same thing happened here. First time T-Mobile has disappointed me. They cost me 200 as well.
[T-Mobile Galaxy Note 4 General] srimay:
I walked into a store yesterday and bought a black one
[T-Mobile Galaxy Note 4 General] chrisjm00:
This isn't really relevant. My phone has been backordered since Monday afternoon. No shipping or change from backorder status yet.
[T-Mobile Galaxy Note 4 General] chodaboy19:
Ordered online with the $30off code, Galaxy Note 4 (black), free ground shipping.

Ordered: 10/28/2014 @ 6:39PM

Shipped: 10/29/2014 @ 2:06AM

Scheduled delivery: 10/30/2014 (received UPS tracking number and it's trackable)
[T-Mobile Galaxy Note 4 General] chrisjm00:
I ordered mine Monday and have yet to hear anything via text message or by checking my status through the T-mobile website. All the rep could tell me when I called was that they were processing it currently and there was nothing they could do because the order had already been placed.
[T-Mobile Galaxy Note 4 General] egren58:
Ordered mine 3 days ago still back ordered I will just wall into a store and buy it. Supervisor said it usually takes 7-14 days from your oder date... Wtf!!... So I decided to cancel my order I'll just wait till sat to get paid and go and buy it
[T-Mobile Galaxy Note 4 General] Metalero9389:
I ordered 2 (black and white) on 10/22/2014 and they went on backorder on 10/23/2014. Haven't heard anything since, some people say that theirs have shipped while still in backorder. But I haven't heard anything since.
[T-Mobile Galaxy Note 4 General] primetime_95:
Just be warned tmobile said mine was backordered. Then after 14 days it went from backordered to ordered cancelled. When i called they said they tried to bill my credit card and it didnt go through. When I called my bank to confirm, they said no transactions had been declined or even started from t mobile. I had initially preordered to take advantage of the 200 from samsung. That idea went down the drain with my cancelled preorder. Apparently they cant uncancel it,but they can start a new order. Actually pretty fed up with TMobile right now:(
[T-Mobile Galaxy Note 4 General] egren58:
FML I went to all retail near by and they are also out of stock. So I called back to T-Mobile and placed the order again!! It has not said back ordered yet, but now a representative said that backorder and its expected to arrive next Thursday with next day air...
[T-Mobile Galaxy Note 4 General] jscarano:
Wtf I ordered black N4 on Friday 10/24 and still havent gotten mine yet. I guess still on backorder. No stores near me have it either ! :(
[T-Mobile Galaxy Note 4 General] rsamonte:
you and I are in the exact same situation
[T-Mobile Galaxy Note 4 General] RaymondPJR:
Get used to it, lol! They screw up and make you unhappy, then they do something nice and you love them again! That's the T-Mobile experience!
[T-Mobile Galaxy Note 4 General] binkmedia:
T-mobile Unhappy New Customer

Same thing for me. Switched whole family over and ordered was cancelled due to credit card re-authorization which they were not supposed to do because the funds were already on hold. Anyway, replaced order on 10/21 and order shows online as being processed. I have been calling every single day and I have received every excuse in the book from my order being removed from backorder status to shipping any day now and now they just told me phones are on backorder without any expected shipping date. What is even worse is that I cant cancel the order because it is in "submitted" status? What the hell? I am very upset right now. :(
[T-Mobile Galaxy Note 4 General] egren58:
Wtf so yesterday I cancelled my order due the backorder, ended up re ordering sue to store also out of stock. So I reorder last night, and this morning I got the shipped email. So something strange is going on, I guess my device should arrive today or tomorrow. No tracking number yet but order says shipped.
[T-Mobile Galaxy Note 4 General] Payin:
Something is messed up

So like a few of you here, I ordered the Note 4 on Friday 24 @ 8:20am and received a Shipping Estimate of Nov 3 but here's where it gets weird - I also ordered an iPhone 6 Gold for my girlfriend on the same day around 1:15pm, seeing the T-Mobile iPhone forums they have a delay of up to 6 weeks and everyone seems to be complaining with the T-Mobile reps saying they are fulfilling orders in the way they were received so I don't think much of it.

On Monday the 27th I get a text letting me know the iPhone order has been shipped and will be here on Wednesday 29? WTF, no update on the Note 4 just showing as : Being Processed, today I checked this morning and its showing: Backorder so I go check the Credit Card I used and find out they only charged my iPhone order and no the Note 4? So now I am assuming this order will go from Backorder to Cancelled.

I will be calling T-Mobile soon to see if I can put another order or if they can cancel this order and set up a new one.
[T-Mobile Galaxy Note 4 General] egren58:
Mine says shipped. But it only has a shipping label. Ups hasn't even get a hold of it... So I doubt it I will get tomorrow even though I paid for next day
[T-Mobile Galaxy Note 4 General] jscarano:
Same kinda thing happened to me. Mine got cancelled because tmobile charged 400.00 to my credit card which is more than I have available. So order got cancelled. I called customer care and I'm getting my note shipped overnight for free!
[T-Mobile Galaxy Note 4 General] Metalero9389:
So at this point would it be better to contact customer service and cancel the previous order and re-order it with them?
[T-Mobile Galaxy Note 4 General] egren58:
Guys I think they might be a glitch in the system. My girls was also on back order for her pink one. I decided to cancel and reschedule and again it now says shipped. I noticed that when I canceled I replaced booth order around 7:30 pm eastern time. So again I'm not 100% sure but maybe give it a try to cancel and reoder somewhere around that time...
[T-Mobile Galaxy Note 4 General] kaysond:
I called TMo today and asked about the white version. They said their system has it on backorder and doesn't have a date when it'll be available. Called Samsung next, and their rep said they don't have an expected date either. Guess I still gotta wait...
[T-Mobile Galaxy Note 4 General] loaferkan:
I placed the order on October 25th, next day shipping. The computer showed it will be shipped on the 28th. But called today, on the 30th and the person said no clue, there is no back-order but I should be getting it?

I don't know what the hell...seriously!
[T-Mobile Galaxy Note 4 General] egren58:
Got mine just now ?????
[T-Mobile Galaxy Note 4 General] kaysond:
I just picked one up from a retail store so looks like they're still getting shipments.
[T-Mobile Galaxy Note 4 General] loaferkan:
when did you order your phone, and what color?

---------- Post added at 09:48 PM ---------- Previous post was at 09:46 PM ----------

when you order it and what color?
[T-Mobile Galaxy Note 4 General] egren58:
I posted last page I order 2 nights ago and black.
[T-Mobile Galaxy Note 4 General] loaferkan:
I see, but the white one is still back-order, I think...so let see when the T-Mobile would get it...waiting
[T-Mobile Galaxy Note 4 General] egren58:
All notes 4 on back order. A lot of people order before me n still haven't got theirs
[T-Mobile Galaxy Note 4 General] loaferkan:
I think Samsung is punishing us. They think by supplying less of the Note 4 in the Market, will create the type of synergy like Apple. But Samsung failed to understand, that Apple pay the Media a huge sum of money. You can't create a demand by short supply....this would lead to so many people switch over the APPLE or another Phone.

This is totally unacceptable. Samsung need to change it way, or I might end up cancelling, if I don't get my phone by Monday.
[T-Mobile Galaxy Note 4 General] egren58:
Try to make another order around 7:30 pm and if it ships cancel the old one. I had 3 orders in place and I notice that I place 2 orders around 7:30 and they booth got shipped the next day.
[T-Mobile Galaxy Note 4 General] gregk232:
I just bought my note 4 on Craigslist. Only the box was opened. Everything else was sealed and the phone never been powered on. For $650, I think it's a steal ?
[T-Mobile Galaxy Note 4 General] egren58:
Yeah until they call tmobile and report it stolen than your screwed....
[T-Mobile Galaxy Note 4 General] gregk232:
This is the 4th or 5th phone I have bought this way. Never been burned before. Plus, he promised to SMS me an unlock code, and he already came through. I feel good about this one.
[T-Mobile Galaxy Note 4 General] egren58:
Yeah I guess there some honest people out there. I once went to buy a phone. Turned out to get robbed at gun point. After that never looked at Craigslist.
[T-Mobile Galaxy Note 4 General] gregk232:
Man... that's why you always meet in a public place... like Starbucks.
[T-Mobile Galaxy Note 4 General] egren58:
I was outside a Walmart... when you live in NY they don't give a Damm where you at
[T-Mobile Galaxy Note 4 General] loaferkan:
wait a few days, when they report it as stolen, and your EMIE number is blocked, and next your phone is useless...lol

---------- Post added at 01:54 AM ---------- Previous post was at 01:49 AM ----------

it wouldn't matter if it's unlocked. My brother bought one, the S5.....later after one month, they blocked his IMEI or whatever you call that blocked....and guess what...he went to the T-Mobile store, and they kept his phone...later I told him that go back, and try to talk with 611 and tell them the situation....he went back, and they gave him the trade in value of 330 dollar, which was lucky for him...he bought the s5 again...the good thing was the phone he bought came with a 125gb memory card, by scandisk...so worth it?

He gave the person his Iphone 5s, and as well $50.

lol
[T-Mobile Galaxy Note 4 General] Kawaisa:
It's never wise to buy a high-end t-mobile phone from someone, especially when it's right at release. Once the EIP payments stop, phone gets blocked. You might be able to use it on AT&T but not on T-Mobile.

Now why would someone pay full price for a phone or have it on an installment plan and then sell it? It makes zero sense. It might make sense on a carrier that still has contracts, but that's not T-Mobile.
[T-Mobile Galaxy Note 4 General] gregk232:
Time will tell.. I'll keep y'all posted
[T-Mobile Galaxy Note 4 General] egren58:
Insurance... That's the sense they pay off the phone almost with the 650$. He reports it lost pays the 175$-200$ to claim it, don't know exact value. Than the rest is free cash in his pocket.
[T-Mobile Galaxy Note 4 General] loaferkan:
exactly!

I have ordered the White Note 4, on 10/25/2014 and Still not shipped...they told me it's back order now...and was issued the Next Day shipping fee...I had called on the first day, and they issued me a $12.50 credit, half of the shipping cost, and Now they issued me another $24 credit...I guess if I cancelled the order my shipping credits will still be posted into my account?
[T-Mobile Galaxy Note 4 General] egren58:
If that's the case I won't have to pay my bill next month cz I had 5 orders in and all of them where credited me the free next day.. But I cancel 3.. So if I get the 25 from the 3 I cancel plus the other 2 its 100$
[T-Mobile Galaxy Note 4 General] bullet2300:
Yeah, I ordered the 27th and phone still is backordered 8 days later. They credited me shipping about 4 days ago. I called today and they said still no update on the phone, no ETA. I put in a request to cancel - they claim it will take 24 hours since it was escalated but I won't hold my breath. Never ever ever order online if you are Jumping (not sure if you are). Go in stores - you don't pay shipping and get it the day you go in. If you are Jumping your online order will lock your IMEI and you won't be able to upgrade until you get the phone in the mail or you decide to cancel, even if it's 6-8 weeks on backorder. Not fun :(

You should get to keep the credits, yes. They don't show as shipping credit or something, just straight account credits.
[T-Mobile Galaxy Note 4 General] egren58:
Something is weird I ordered mine the 29th and received it on the 31st
[T-Mobile Galaxy Note 4 General] bullet2300:
That is so jacked lol. Consider yourself lucky!! There are several threads out there with loads of people complaining about being backordered since the 23rd or so.
[T-Mobile Galaxy Note 4 General] egren58:
I kept placing orders and cancelling until I got one that said shipped.
[T-Mobile Galaxy Note 4 General] e1bbor:
Has anyone had any luck? I put an order in on the 31st and kind of worried now that I won't be seeing it until end of November-mid December. I walked in the T-mobile store that day and the guy that walked in literally 2 seconds before me got the last one. I've noticed T-mobile is pretty terrible at releasing new flagship smartphones.
[T-Mobile Galaxy Note 4 General] onlylovelix:
i had ordered NOTE 4 10/2/14. Anyone know when i can get it :confused::(
[T-Mobile Galaxy Note 4 General] Kawaisa:
call t-mobile

on another note,

they seem to have removed the 'ships in 4-7 days' from the product page

hopefully I will be able to order it soon from my account
[T-Mobile Galaxy Note 4 General] zi0nbaby:
I got mine on T-Mobile's store this past Saturday, November 1. They even had more in stock. I'm at Puerto Rico however.
[T-Mobile Galaxy Note 4 General] drum747:
I just ordered 2 Note 4's ten minutes ago and it didn't say anything about being backordered. I guess we will find out. Let's hope they start shipping everyone's Note 4's!
[T-Mobile Galaxy Note 4 General] loaferkan:
I could have gotten the black version the other day on t-mobile store, but I'm more interested in the white one....I even had ordered the case, and I just got the case with the screen protector...but no....news on t-mobile note 4-white yet.
[T-Mobile Galaxy Note 4 General] drum747:
Still processing. I ordered at 1:00 today with overnight shipping. No mention on the website or via email that the Note 4 is backordered. When they removed the "shipping in 4-7 days" I had hope they had stock.
[T-Mobile Galaxy Note 4 General] egren58:
Im getting another shipped, i don't need it so i will be returning. If someone lives around the area. I guess you can give me the amount it will cost me and ill give it to you instead of returning to tmobile...
[T-Mobile Galaxy Note 4 General] Ian the Great:
Ordered black on Oct.29. Still processing....
[T-Mobile Galaxy Note 4 General] onlylovelix:
Is anyone get change status from "backorder" to " shipped " ?
[T-Mobile Galaxy Note 4 General] vmgc1131:
My card was charged today. I checked on tmobiles website and it still says processing and backorder.
[T-Mobile Galaxy Note 4 General] Damented:
I just got a email with a tracking number, Tuesday is the scheduled delivery date
[T-Mobile Galaxy Note 4 General] drum747:
I'm a little bit shocked but my order shipped. One black and one white shipped overnight but they shipped today not yesterday.
[T-Mobile Galaxy Note 4 General] Raver27:
Tmobile ordered me a new black note 4 replacement yesterday, recieved shipping info this morning, hasn't actually left there place yet tho.
[T-Mobile Galaxy Note 4 General] pilch:
ordered 11/01, still "being processed"

wish i would have checked this thread before ordering :eek:
[T-Mobile Galaxy Note 4 General] Damented:
I wonder how T-mobile decides who gets phones first. I find it crazy some have been waiting so long and still on back order. I'm not complaining that I ordered mine This week and it's already been shipped but I do find it unfair
[T-Mobile Galaxy Note 4 General] drum747:
I'm wondering if they are shipping new customers orders first? How many of the people waiting are jumping? I ordered yesterday and I'm a new customer and they are shipping today. Can anyone confirm?
[T-Mobile Galaxy Note 4 General] Raver27:
Mine is jump replacement, still waiting to see it leave facility.
[T-Mobile Galaxy Note 4 General] Damented:
Mine, isn't a jump. Just a upgrade. Also not a new customer
[T-Mobile Galaxy Note 4 General] Raver27:
Not a new customer either, really old one actually, not sure how they deciding this stuff.
[T-Mobile Galaxy Note 4 General] nosympathy:
Using Jump and mine shipped last night. I had also called that morning and yelled at them for advertising 4-7 day ship times on their website when on the phone they told me 2+ weeks tho.

I ordered mine on the 28th. Will have it Monday. Also got a $10 credit. :rolleyes:
[T-Mobile Galaxy Note 4 General] drum747:
Even though they sent me a tracking number at 5:30 this morning nothing has happened all day, still zero movement.
[T-Mobile Galaxy Note 4 General] Raver27:
Got tracking # at 4:40 this morning, no movement either.
[T-Mobile Galaxy Note 4 General] Kawaisa:
Tracking won't work until later tonight - as with all UPS tracking numbers.
[T-Mobile Galaxy Note 4 General] Raver27:
I called tmobile, and they blamed ups tracking system because we're going into weekend, they assured me it'll be here monday..I have my doubts about that..
[T-Mobile Galaxy Note 4 General] loaferkan:
I don't know probably those of you gotten the Phone shipped, was it the black color?

I ordered mine on the 24th of the last month....and now it's back ordered...so before last night I placed another order, and still back order...so I called the sales department, and ordered as a new number...this one should be shipped on Monday, and I should get it on tuesday, they only charged $11 for next day shipping....Now, they said that they don't ship on Saturday.....seriously this is going so crazy...

I ordered the case for it, and it's already shipped, even with the screen protector....but the phone?
[T-Mobile Galaxy Note 4 General] DPMAce:
You guys could probably just walk into a store and buy one now. That's what I did
[T-Mobile Galaxy Note 4 General] onlylovelix:
Anyone ordered from 10/2/14 get "shipped" yet ?
[T-Mobile Galaxy Note 4 General] loaferkan:
I had placed an online order on the 24th, and that didn't ship.....so I placed another order on the 6th and lastly, I order another one last night 11/07/2014

Last Night, I also requested to cancel the order I placed on the 24th and the 6th. Last night order was a new line placed, while the other two orders were upgrades, the new line, were in stock, while the upgrade were on back order.

All the order were placed for the Note 4 White

Today, early, I got a shipping tracking number, looking at it, it was for the order I placed on the 11/06. So I called back, to cancel the order on 11/07 and also made sure that the order on the 11/24th is also being cancelled.

The order on the 10/24 and 11/07 was placed as a next day shipping...while the order that the have shipped was placed as a ground.....The customer service had told me that it will be placed as the next day, but later she had placed it as ground...so I hope to get it on the 11/12 as shown on the UPS.

T-Mobile is confusing, they are trying to give the service to the new customers as a priority, while those upgrade or jump, they would get the device last.

People has placed even on the 29th and they have gotten it, but none of them were for White Note 4.

I just have the Note 2 in Black, so I thought the White Note 4 would feel different. Also I've even gotten the case for it, and it's already being delivered.

---------- Post added at 01:55 PM ---------- Previous post was at 01:54 PM ----------

I called all the T-Mobile Stores in NYC, Nassu Long Island, and Even Northern NJ...none of them had it in stock.....esp the white one.

and samsung is complaining that they are not selling enough of these?
[T-Mobile Galaxy Note 4 General] DPMAce:
Just picked up my black Note 4 from central NJ.

NYC and NJ Tmobile stores get drop shipments every couple of days.

Since this is the 3rd week it has been out, you could just call ahead and see if your local tmobile store has any in stock.
[T-Mobile Galaxy Note 4 General] Raver27:
Checked ups status,finally movement will be here monday,hopefully this one will be better then the one I got now.
[T-Mobile Galaxy Note 4 General] drum747:
No stores in my area had any stock, I called around before ordering online. Finally UPS updated for Monday delivery of my 2 Note 4's. I am reminded again why I dont typically use UPS. I hope everyone gets a shipping notice soon. .
[T-Mobile Galaxy Note 4 General] onlylovelix:
When were you order ur note 4 ?
[T-Mobile Galaxy Note 4 General] chrisjm00:
That's a crap excuse. I ordered my phone on the 27th through a jump upgrade. Finally got notice on Friday of shipment. By Friday evening it showed movement. T-Mobile is driving me crazy. I will never do an online jump again. Too many variables that don't have a rhyme or reason. The reps said they fill all orders first come first serve but that obviously isn't the case when people order after me and have shipment notification in a day.
[T-Mobile Galaxy Note 4 General] loaferkan:
you are right, I placed one order online on the 10/24 and it didn't even blink...so I ordered again over the phone on the 11/06 and it's said to be shipped, the UPS has no status on it yet....but probably show up moving on Monday, if it was for first come first serve, I should have gotten mine long time ago....

currently the phone is on back order for upgrade but for a new line, it's in stock.
[T-Mobile Galaxy Note 4 General] G1toEVO4G:
Ordered my device on thursday and it still hasnt shipped. Hopefully it ships tomorrow. Tmobile credited the $24.99 overnight delivery to my account though . wouldve preffered it to be back to my account
[T-Mobile Galaxy Note 4 General] infamouslkv:
Phone ordered: November 4th

Tmobile sent me a UPS tracking number this morning. phone will be in tomorrow at the end of the day. woot!
[T-Mobile Galaxy Note 4 General] G1toEVO4G:
Great news man ! I ordered on the 6th and the funds were withdrawn from my account immediately , hopefully i get a shipping confirmation tomorrow
[T-Mobile Galaxy Note 4 General] onlylovelix:
I didnt get the tracking number yet. I dont know what tmobile doing.
[T-Mobile Galaxy Note 4 General] infamouslkv:
got home just now and look on my email to received T-Mobile had already shipped my phone out, yeah boy! i have not received the phone yet but im hoping for tomorrow and this with jump.