yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] uktechguru:
It's very true what's you say but there have been problems in the past with nexus devices. I don't know if it's too so with Google limiting the number if devices because they are being cautious about how many units they will sell or Motorola having problems or that the new ownership of Motorola having an effect on manufacturing. All unclear and like you said, no comments from anyone regarding this and the supposed delay.

I've never seen a company be so skittish about their own product. They usually are pulling out all the stops to showcase their new product but this was the total opposite for Google. I don't know why bit are they embarrassed about the nexus 6?

From what I've managed to get from CPW at the moment, they seem to suggest that any devices that were ordered at the time the site said 1 December as despatch date, you should expect to receive it at that time. If it doesn't arrive by then or you don't get your despatch email on 1 December then you have a basis complaint against CPW for misleading advertisement and also not keeping you up to date about it.
[Nexus 6  General] fleonard:
I just had a chat with the CS of CPW and he told me that my phone is dispatched and I get the shipment mail and the phone on monday.

I don't really trust it actually, because it's a bit stupid to get phone and shipment mail the same day, we will see.

He also told me that it's true about the delay but it's just for the one that order the phone too late.

So if you want to double check that just open a chat with them if you ordered the phone the 18th. I place my order at 12pm for a 32GB blue
[Nexus 6  General] uktechguru:
Yeah that's what I've gathered from the calls to them. Did you get an email from them about despatch? You should get one with tracking details and then a further text on the morning to tell you the time slot for the delivery by dpd
[Nexus 6  General] fleonard:
Nope, no email or text at all.

The man told me that I should get my dispatched email on Monday, that's why looks odd to me.

It's pointless to get a shipment email the same day you are supposed to get the phone.
[Nexus 6  General] uktechguru:
Ah I see what you mean. That is weird and neither reassuring or helpful. I'm presuming the email should come either tomorrow or over the weekend confirming despatch. Would you keep us updated? I ordered the 64gb version and have doubts myself as I was told the same about having ordered early and expecting to receive on 1st.
[Nexus 6  General] Super Chimp:
Spoken to CPW & if you ordered on the 18th no matter if 32 or 64GB model your order is still set for the 1st. If you ordered later than the 18th then yes your delivery will be later. The person who I spoke too seem to be indicating that the confusion is arising from people who have ordered at different times.
[Nexus 6  General] uktechguru:
Guess it's wait and see time again. Of that is true, despatch emails should be due soon.
[Nexus 6  General] fleonard:
As soon as I have some update on my side I will post here straight away!
[Nexus 6  General] Maker of Clouds:
As I said, not sure but I purchased Nexus 5 from GPS 2 weeks after release and no problems with order or delivery. Can you believe it? If there is a problem with making Nexus 6 I'd bet my money on problems with display. Or Lenovo is in background.

When orders has been placed we all only Pre-ordered. And with pre-orders, I reckon no one has solid ground to make a complaint about failing to deliver...

Also, new (sorry, almost obsolete) Nexus 6 has no radical design nor is using technology never heard of before. So, little reasons to go careful on release... Google has all tools and ways to determine how big interest in new device would be.
[Nexus 6  General] uktechguru:
That's very true on the phone front but I still can't get why Google are being so aloof about the whole thing. The communication from Motorola that CPW received on 21st Nov stated delays and that the stock is now expected on 15th Dec which leads me to think there are manufacturing problems or that there was a limited number made available and that they're having to make more. The pompous guy I spoke to in complaints thinks only a few thousand ordered the nexus 6 in total across all retailers. Do you think that could be right? The problem with CPW is that they started despatch on their site as 1 December and didn't say estimated despatch. That's where the error is. It still says despatch on the site.
[Nexus 6  General] italia0101:
I got my order in on the 18th at 12:04 PM.. i then had some troubles with the bank, so that was annoying, but it still went through on the 18th.

I guess if we are going to actually see these things on our door steps on the 1st , we should be seeing those dispatch emails tomorrow or sat ?
[Nexus 6  General] uktechguru:
That's what I'm thinking too
[Nexus 6  General] Stephen:
Found some interesting comments about the two release dates for CPW. From this site: http://lowdown.carphonewarehouse.com/just-in/news/nexus-6-first-look/ Comments are from CPW themselves. It seems to clear some things up in my view!

Seems to be a good forum to ask questions about the Nexus 6.

This also tallies with what I was told. If you are in the first batch of orders you can expect the phone around the first. If you arn't you are in the second batch expected on the 15th, I am using click and collect for my white 64gb sim free too, so I am hopeful for a pick up date of the 1st / 2nd :)
[Nexus 6  General] fleonard:
Open a chat on CPW website and ask them, they should tell you the same stuff they tell to me since we basically order at the same time.
[Nexus 6  General] BlackDragonFun:
Still confused as to when I will be getting my N6 64GB from CPW on the 18th. On here, we have a mixtures of responses with CPW saying if you ordered on the 18th then you may or may not get it on the 1st.

I just called CPW twice to check, one wasn't even aware where I got the 01/12 date from, and the other one said the stock has been delayed without checking the details of my order.
[Nexus 6  General] fleonard:
That's why I'm suggesting to open a chat on their website.

The guy check my order status straight away asking me just to confirm a couple of information.
[Nexus 6  General] uktechguru:
I would stop expecting a definitive response from the customer service team. They don't know anything. It's useless calling them. The low down is that if you ordered early, ie 18th to probably 20th Nov then you'll get it on 1st Dec but anything after that it's 15th.
[Nexus 6  General] BlackDragonFun:
Did that before the calls, the guy didn't even check my order. He just said it is whatever the site says it is... Maybe I'll try again.
[Nexus 6  General] Deeco7:
I have a 32GB Nexus 5 with Black and White rear cover, anyone know how much I can get out of it roughly? Need to raise funds.
[Nexus 6  General] uktechguru:
Should be able to get £250 on eBay for it. That's going rate from what I saw. I was consisting buying nexus 5 32gb but bought nexus 6 instead
[Nexus 6  General] j0nnymoe:
This information is not helping my excitement xD
[Nexus 6  General] chubby65:
Dispatch email would be tomorrow sometime dpd email / text then delivery day another text from dpd with a rough time and a link to show where the driver is so if it's not out for delivery on the first we'll definitely know by Saturday morning
[Nexus 6  General] uktechguru:
Here's hoping that this happens! Absolutely rubbish how CPW have acted. Can't they at least take responsibility of easing customers worries and concerns if Google and Motorola won't? Bit much to ask really isn't it.
[Nexus 6  General] chubby65:
Far too much lol
[Nexus 6  General] MusicArt1st:
If it's dpd delivering, I wouldn't expect an email until they have collected from cpw which would probably be the Sunday and a sms on the Monday morning with an hour time slot. It is still likely or feasible that cpw don't have any stock yet and are working from data supplied by Google or Motorola. Just my thoughts.
[Nexus 6  General] meletios:
Unfortunately looks like 64 Blue is delayed.

I spoke to a customer rep from CPW and basically said the same thing as many posted earlier;

expected 15th Dec and they got the update eon 21st Nov and my order is in backorder. I ordered on 18th evening.

Might as well cancel the order if I can get hold of one from Google.
[Nexus 6  General] alitech:
Is the white still showing as exclusive on CW? Now the GPS have started seeing it?
[Nexus 6  General] italia0101:
Google are shipping on the 24th December for the latest batch on the play store... still a while to wait.
[Nexus 6  General] mustyrash:
I would be so annoyed if they have 64gb handsets in store on Monday but are making the people who pre ordered wait.

Sent from my Nexus 4
[Nexus 6  General] Ayuxxi:
Yup still says white only with us on their site. I won't be surprised if it's just the fact that they haven't updated the website, the delivery dates are still the same, but they should update it if they have no stock to meet the orders.
[Nexus 6  General] Phantom Shadow:
Can't find it now but I remember seeing a picture somewhere of CPW advertising the nexus 6, terms at the bottom said it was exclusive to CPW except for motorola.co.uk/GPS until feb 2015.
[Nexus 6  General] mavronn:
Did you get an email on the 18th saying your order was on back order or is this what the customer rep confirmed now?
[Nexus 6  General] Perchy35:
I just went into CPW (as I was passing) that my pre-order is being collected from to ask, they didn't really have a clue! They didn't even look it up on system.

Just said if you email states delivery on the 1st Dec then its normally ready 1 or 2 days after that for collection and you will get an email when you can collect.

Roll on GPS selling 64gb because I will drop CPW like a stone when it does :)

I cant believe GPS wont sell them at the same time or before CPW get them in stock.
[Nexus 6  General] uktechguru:
Yeah I can't see the logic. Why not sell the 64gb version? I still think that CPW struck a deal of some sort.
[Nexus 6  General] Drefsab:
Im also supprised that google didnt keep most of their stock for themselves. CPW really haven't impressed me if I pay that much for an any item I expect some communication back. Order status, estimated deliver something other than total silence :(

Im sorely tempted to cancel with CPW but GPS still doesnt seam to want my money for they 64gb model :(
[Nexus 6  General] JapeDizzle:
Hey all. Been watching this thread for a while but thought i'd register to post some info.

I ordered the 64gb white nexus 6 on the 20th through carphone warehouse. Got the confirmation email not long after. I called them up earlier to ask for an update on the order and was told there's a delay so nobody will be getting them on the 1st, but i will have mine ready to collect from store on the 5th of december. The lady said cpw will be sending out texts or emails today or tomorrow to let the pre orders know about this.

Hope that's of some use to you.
[Nexus 6  General] Sennfire:
To the folk who opted for click & collect, have any of you tried calling your local store store and finding out if they know the delivery dates? Just a thought. I may give it a try later.
[Nexus 6  General] andy_mk3:
Loads have people have rang CPW, some are being told that it's definitely the 1st, others are being told otherwise. So there's still no clear cut answer on this. We can only hope that CPW do send out an e-mail with some clarification. Until then, nobody can say what is going on.
[Nexus 6  General] uktechguru:
I totally agree. It's like as if we only paid a quid rather than the hundreds some have paid for a sim free phone. I was supposed to be getting a call from s manager at CPW after he had spoken to the warehouse but still not had that call.

I bet GPS open the 64gb models just as our orders are being despatched. That would a right pain. However, you could just return the CPW phone after ordering from GPS and wait for your order from GPS at that point I guess.
[Nexus 6  General] meletios:
The second email I got from CPW on 18th just said 'your recent request for an order has been accepted...successfully processed and currently on preorder....will ship when stock has arrived'.

Does not specifically mention my order being on back order..

But rep I spoke to today said its on backorder for 15th as the 64 GB stock shipment is delayed.

So it looks like a delay at the moment unfortunately...

although I wont mind a surprise before the 15th
[Nexus 6  General] uktechguru:
That should only relate to people who haven't ordered early, I.e. before 21st Nov. That's what I got told by complaints. If you ordered and it mentioned the 1st as being the despatch date, you can rightly expect delivery next week.

I've mentioned this before but think it's worth mentioning again. Don't bother contacting customer services or web sales at CPW. They're useless and you'll almost certainly get a different reply each time you call. So don't waste your time in calling. Just hang on until Monday and see what happens.
[Nexus 6  General] bigf00t:
Those of you wondering why CPW have the 64gb but GPS don't, it's because CPW don't have it either. Just because CPW are taking orders doesn't mean they'll be first to ship them out. Google are just being more sensible and not taking orders for the 64gb before they know when they'll be able to ship them out. In fact, I guarantee GPS will take orders and dispatch 64gb's before CPW.
[Nexus 6  General] italia0101:
Had to laugh at "Google being more sensible"

Honestly mate no one knows, not sure how you can guarantee anything of the sort
[Nexus 6  General] NexusHexus:
CPW have taken the shoot 1st ask questions later strategy. Rather, it's take money 1st, sort the orders out afterwards
[Nexus 6  General] Daveoc64:
Complete nonsense. Google has had stock of the Nexus 6 in other (less strategically important) countries in Europe.

It's clear that CPW has an exclusivity period on the 64GB model.
[Nexus 6  General] chubby65:
Me too

If google had been more sensible then they'd have made sure they'd have learnt from previous Nexus launches and got this one right

At the end of the day you can blame cpw or Motorola but it's ultimately google at fault

Motorola this year lg for the previous 2 years

Definitely google at fault
[Nexus 6  General] AntonyStark:
That's the Email I've got. So I went from not knowing when I was getting the phone, to thinking it was the 1st, to now thinking it would be the second back so the 5th for 32GB CW.

And don't forget, GPS is a shop, they are not the manufacturer so in effect they order the amounts of each from the manufacturer just like CPW do.

The Difference between a contract with a 32 or 64 is £120, for something that is £50, if you were signing up to contracts its in your interest to put in an order for them and buy them all up, to Google it makes no difference.

There is a reason why the Cloud white 64Gb is called the Unicorn in America. But people on contract have them...
[Nexus 6  General] Super Chimp:
I've never used CPW click & collect service before but I assume they send you some notifications. Do you get one when its dispatched to the shop or just when the shop has received it & it's ready for collection?
[Nexus 6  General] uktechguru:
Yeah that's right. My friend did click and collect last year for another phone. Got despatch email then another saying ready for collection.
[Nexus 6  General] kite86:
So, basically CPW was taking preorders saying that they would ship 01/12, but in fact they are going to ship on 16/12 as GPS?

Dunno why but it seemed too strange to me that they would ship before GPS...
[Nexus 6  General] AntonyStark:
Or they took too many preorders without updating the shipping dates.
[Nexus 6  General] uktechguru:
It doesn't make any sense at all that Google would give someone else exclusivity for two weeks before they start selling! Whoever thought that idea up or agreed to it at Google is an idiot as it doesn't make business sense unless they got paid loads of money by CPW!
[Nexus 6  General] AntonyStark:
My only previous dealings Nexus wise was the Galaxy Nexus and Phones 4U had the exclusive and they had the phones first, in store, on launch date, I remember being annoyed as I just didn't want to do business with them so had to wait.
[Nexus 6  General] l.m.prowse:
Just called them again, and the woman I spoke to was super helpful, she checked my order and confirmed that there was a delay, in fact when she asked what phone it was, and I said Nexus 6, she replied with "ah, yeah" and asked if I was calling in regards to a text I received, I said no, she said that they will be sending out texts asap, informing customers that there has been a delay to both models, 32gb on the 8th and 64gb on the 15th, she then suggested that because I said I don't mind downsizing if I could get it faster that, its unlikely stores will have any in stock until all preorders are dealt with. but that I could call as sometimes some stores get one or two extra. Decided that I may as well wait until the 15th :D hope this helps :)
[Nexus 6  General] italia0101:
Lol I called them at 4pm, said the first orders are still on target for the 1st. More fukkery it seems
[Nexus 6  General] NexusHexus:
The way i saw it, and am seeing it more now, it aroused my suspicion when they started taking money out of peoples accounts for pre-orders!. that doesn't sit right with me. Money should be taken on dispatch. I think they saw a "business opportunity" and took advantage of it before they had the full information regarding stock levels. maybe i'm just being cynical
[Nexus 6  General] uktechguru:
I think this was off the back of my complaint that I made on Tuesday. I kicked off big time with managers and with the complaints department saying that they should have informed everyone about any prospective delays and that they should send out messages or emails. At the point on Tuesday that I was talking to the complaints guy he said that they wouldn't enquire further with Motorola regarding any delay of the back of their communication to them on 21st Nov. He said that the info want enough for CPW to act. It seems to much of a coincidence that they are now acting. The guy obviously logged the complaint and management have done something about it. The complaints team are due to call me back on Tuesday so I'll definitely be bringing this up and getting compo for all of us!

---------- Post added at 05:11 PM ---------- Previous post was at 05:08 PM ----------

No that's what one if my points was when I was talking to complaints on Tuesday. He seemed to think it was normal but I said that the money was gone from my account and showing on my statement under transactions that were cleared from the account. Normally they put a hold on the money so you get two different balances, one uncleared which would have the £499 or £549 showing and the other cleared being the sum available to use. This is how they should have done it not take the money and get interest from it.
[Nexus 6  General] italia0101:
Haha just got the text from CPW
[Nexus 6  General] uktechguru:
I've just got the text by the way
[Nexus 6  General] Daveoc64:
I just got a text from CPW:

EDIT : I ordered the 64GB Blue model at about 14:00 on the 18th
[Nexus 6  General] Amos91:
Just got a text from Carphone Warehouse.

Basically saying delivery by 8th December (64gb Blue)
[Nexus 6  General] Super Chimp:
Anyone else received a message saying due to a delay with Motorola your order will now be delivered by the week beginning the 8th December?

Guess you have, not happy after only been told the 1st earlier today,
[Nexus 6  General] l.m.prowse:
JUST got the text!, no mention of the 15th, only the 8th though...
[Nexus 6  General] JapeDizzle:
Further to my earlier post, where i said cpw told me today over the phone that i would get mine on the 5th, i've just been sent this text message.

Hi ****, thank you for ordering your Nexus 6. Unfortunately due to a stock delay from Motorola, there will be a delay in the delivery of your order. It will now be delivered by Monday 8th December. DPD will be in touch on Mon 8th Dec to confirm your hourly delivery time slot. We're sorry for any inconvenience this may cause. Thank you for your patience.

So in the space of a few hours i've had mine pushed from the 5th to the 8th. But they've told me in writing now when i should expect it.

Edit - seems I'm not the only one!
[Nexus 6  General] bigf00t:
Same.

How much you wanna bet we get another text before the 8th to say is been delayed until the 15th?
[Nexus 6  General] chazam:
Just got the text.
[Nexus 6  General] Super Chimp:
Well within the same day mines gone back a whole week.
[Nexus 6  General] fleonard:
Same here, ordered a 32gb blu on the 18th at 12pm
[Nexus 6  General] italia0101:
Oh well, another week to wait boys and girls, least it's some form of communication
[Nexus 6  General] RedBlueGreen:
8th is better then 15th :)

I just got it... But I picked store collection
[Nexus 6  General] Super Chimp:
Interesting that they make quite clear to blame Motorola.
[Nexus 6  General] Drefsab:
Just had this text from them.

Hi xxxxx, thank you for ordering your Nexus 6 in blue. Unfortunately due to a stock delay from Motorola, there will be a delay in the delivery of your order. Your order will now be delivered by Monday 15th December. To apologise for the inconvenience we will be adding £10 credit to your account to spend in-store. The credit will be added to your account in the next 48 hours. Thank you for your patience. If you have any questions please call us on 08000933007.
[Nexus 6  General] Ayuxxi:
Pushed back a week, at least that gives time for my case and screen protector to arrive :eek:
[Nexus 6  General] FazCapone:
I think i might cancel my order from CPW considering Play Store actually sell the White now. Just got the text also, I'm having doubts about the warranty. I know with my Nexus 9 Google sent me a replacement with next day delivery no questions asked. Might just hold out and get it from the Play Store. I'd rather the extra wait knowing I'm in good hands if something goes wrong.
[Nexus 6  General] chubby65:
Tell me about it I've just received a text from them saying my 64gb midnight blue Nexus 6 will be delivered on the 8th December due to delays from Motorola

I ordered on the 18th just after they went up for pre order she said that I'll get another text on the 8th from dpd with an hourly time slot
[Nexus 6  General] italia0101:
For real? That's different, when did you order btw?
[Nexus 6  General] meletios:
Same here ....expected delivery on 8th Dec.

actually better than what I was expecting (15th)..kinda happy:)
[Nexus 6  General] l.m.prowse:
I ordered the 64gb blue at about 10am on the 18th, so in theory I should be in the first batch, I've chosen collect at store too, but I have pokemon arriving tomorrow, so at least I have something to keep me occupied for a week :3
[Nexus 6  General] Drefsab:
I ordered mine on the 20th after I gave up waiting on GPS to put the 64gb model up for pre order.
[Nexus 6  General] chubby65:
At least we all know now suppose it's still better than having to wait till the 15th with Amazon (and that's only for a 32gb one)
[Nexus 6  General] mustyrash:
my buddy's pokemon OR and AS steelbox editions arrived yesterday :D , have fun!
[Nexus 6  General] AntonyStark:
Have they taken money from everyone?
[Nexus 6  General] colinmcg71:
Ordered Blue 64GB on the 18th, just got this text from Col
[Nexus 6  General] chubby65:
As far as I know yes
[Nexus 6  General] Ayuxxi:
They took mine straight away, but pretty sure that's the same case for everyone.
[Nexus 6  General] uktechguru:
Yep they took everyone's money straight away. It looks like anyone ordered on 18th delivery is 8th and rest on 15th
[Nexus 6  General] l.m.prowse:
But she told me 15th on the phone.... if it arrives on the 8th yay, if not we know its the 15th, not getting my hopes up, they're toying with my emotions :'(
[Nexus 6  General] bigf00t:
It's a bit dumb that I'll be collecting in store but they're telling me to expect a message from DPD with my hourly time slot. I think it's just a BS message to try and stop all the constant phone calls. Also, wtf is up with that one guy who gets £10 credit. I want credit!