yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] lesterbangs:
Pretty sure I saw yesterday you have 14 days from receipt of the device to arrange the return to them. It also said that you needed to remove the sim, and remove all data you have put on the handset so I assume it's ok to use it in the meantime. With CPW, as soon as you put the sim in, you can no longer return it.

Edit: Here's the link

http://community.giffgaff.com/t5/Solve-your-questions/Phone-Return-Instructions/ta-p/10441537
[Nexus 6  General] j0nnymoe:
Interesting, as I got those 2 emails, then yesturday around 4:30, I got an email saying my click and collect order has been confirmed.
[Nexus 6  General] joelyuk:
Something I do find oddly interesting is that the device seems to have specifically been made for O2 (obviously giffgaff and Tesco are MNVOs of O2) judging by the model info on the label...

Be interesting to see if they have customised the phone at all, despite being sim unlocked and sold through giffgaff.

Also might explain why Tesco and Giffgaff have them... through O2!
[Nexus 6  General] Drefsab:
I've not had anything from CPW since the text to say it will be delivered WC 15th.

I won't be ordering from CPW again after this, its just the total lack of information and inconstancy that i'm not happy with. I get that I may have to wait longer than others because I ordered on the 20th instead of the 18th. That's down to me so that's fine. But Just be open and honest about what the situation is . We have people on reddit posting the dates saying its 30th December (which seams to be the most accurate date), their website says another date, the phone line and echat say any random date and some people are being told they will still get it Monday. Add to that some people have been offered compensation and not others.

All in all its been a sham as far as customer experience is concerned. They should be transparent and honest with customers and give them a clear understanding of what to expect, also have something like an order status page so they can check the status themselves. They could put the realistic expected dates on the orders status then and a little statement about limited stock, first come first served etc so people like me can't complain about any delays for late ordering.

It's crazy that a big chain like CPW who were one of the first to push the nexus 6 can't even say when they will get the very first lot item's in stock (32GB or 64GB) before other smaller providers get their stock in ship it and customers have it in their hands.
[Nexus 6  General] l.m.prowse:
ITS OUT FOR DELIVERY no times yet though
[Nexus 6  General] toString:
Just some info RE: Vodafone "delivering from 5th Dec" - via chat agent this morning...

"DPD opens at 8.00 am and usually all the processing starts at 11.00 am".

Also...

"We have recently upgraded our system to avoid any fraudulent activities hence any orders which has been placed after 14th Oct 2014 will not be traceable online unless you receive your consignment number of the order by email or text from DPD courier."

And more BS:

"Since you have recently placed an order, I am unable to see the content of this order due to security reasons however I can see that the order is under verification process which means your account and banking details will be verified."

"Now that you have been promised a date of delivery as 5th dec 2014, we will try our best to speed up things for you and get this order delivered to you."

"Once the consignment number is generated by DPD, it usually takes 2 hours to deliver an order (before 8.00 pm)"

Basically the longer the 'conversation' went on, the less I knew and the more frustrated I was and how obvious it was he knew nothing....
[Nexus 6  General] joelyuk:
If you read through the terms and conditions (i.e. legal print), it states in there 7 working days for change of mind, 14 days for faults. You could probably argue based on the community information published, but I'll probably hedge a safe bet of 7 days (and Distance Selling Regulations say 7 working days too) still.
[Nexus 6  General] dunjamon:
Do you have yours? I'm interested to see if it has any logos or customisation on it. Hopefully not!
[Nexus 6  General] chubby65:
I had a 20-25 minute wait for the time slot so you should know soon

---------- Post added at 10:17 AM ---------- Previous post was at 10:12 AM ----------

None of the big retailers seem to know anything or what they are doing

It seems the only ones that have definitely delivered are giffgaff o2 and tesco
[Nexus 6  General] joelyuk:
No branding on phone, no custom boot screen, and no mention of O2 I can find anywhere.

Doesn't appear to be any obvious carrier ROM installed either, but I'm not an expert in this area.

http://tapatalk.imageshack.com/v2/14/12/05/ff3cdc7ff8c8a6cacc453f4cd8038b09.jpg

First impressions...

The phone is huge. But feels quite sleek.

The white of menus and Chrome tabs seems very... offwhite. I've just whacked it up to full brightness and still seems to be creamy looking. Is this perhaps glue needing to set? Or colour balances altered? Just turned off adaptive brightness and seems a little better, but still very pale-ish white.

Also the UI and options seem huge lol!

http://tapatalk.imageshack.com/v2/14/12/05/3545075809e6d2af300f6001f975cf2c.jpg
[Nexus 6  General] lesterbangs:
Thanks for that. That could have caused a problem. Having read through it properly, you have 7 days to book the return on the system, and then a further 7 days to get it to their return centre. They provide a postage paid label, but I don't think I would use it.
[Nexus 6  General] TizzleStick:
CPW website now showing Nexus 6 Blue 32GB in stock

(would post link but can't, I'm sure you can find it!)

Still showing as pre order for white and the 64GB ones
[Nexus 6  General] MisterJohnson87:
So just spent over an hour and a half on LiveChat to Vodafone. Passed to 4 different teams!! Who said the following:

"I would like to inform you that I have just called the DPD guys and the warehouse and I can confirm that your order has completed all the stages.However it is a back order right now that is the order is not in stock"

"Once it is in stock you will be provided with the mail regarding this and it may take not take much time as you have ordered a long back."

When asked when stock was expected I got the below response:

"The stock is decided by the manufacturer and sometimes the manufacturer gets delayed with the stock due to technical problems.However once the stock is available from the manufacturer,a dispatch SMS and mail will be send to you"

"I tried to confirm that from the warehouse however they told it depends on the manufacturer and they are not aware of that."

Shocking CS from Vodafone. It really doesn't take much to send an email / update the main site to advise expectant customers that there is a delay.

After a bit more prodding they gave me the following info:

"I have just confirmed from the dedicated team that they have not been updated about the Stock from the manufacturer however they will have the stock in the next 3-4 working days."
[Nexus 6  General] TimR321:
After all the stress and strain of trying to buy from the carriers here , has anyone else wondered that even though Motorola are selling the Nexus 6 direct from their motorola.com website in the US , why are they not offering it in the UK? :confused::confused::confused:
[Nexus 6  General] jamieidavies:
It's probably because they don't have enough stock in the UK yet. Seems that carriers have had stock priority so this may be why, its all to do with there being no stock I would think.
[Nexus 6  General] chubby65:
I haven't a clue mate

I was checking Motorola site several times a day and still no mention of the nexus 6

IT'S A COMPLETE AND UTTER SHAMBLES THIS YEAR
[Nexus 6  General] Drefsab:
http://www.carphonewarehouse.com/phones/google-nexus-6-32gb

Thats showing in stock the white 32GB model still says pre-order maybe those who have been told the 8th for a blue 32GB could be in luck.
[Nexus 6  General] dunjamon:
Hmmm...I'm hoping Franco will release a kernel with some colour profiles.
[Nexus 6  General] chubby65:
Elemental X is already out for Nexus 6
[Nexus 6  General] iRimas:
i ordered 64GB nexus 6 Blue from CPW in store . i went in the morning and they said its out for delivery so i will get a txt message when they receive so i can collect from the store. i dont no what to say because everyone got different answers. we hope the best.
[Nexus 6  General] dunjamon:
I've always stuck with Franco...although this one seems to incorporate the tap to wake feature.
[Nexus 6  General] AntonyStark:
"No its not there but we got told The 8th for the last preorder we did...no I can't guarantee that lol, but I will call you if it comes in"

A combination of my Boyish Good looks tinged with concern plus 4 Female staff competing got them to check every system the stock room and delivery room and this was the best I could come up with. They are expecting a second delivery today though.
[Nexus 6  General] Paneachy:
Are they expecting the delivery today? This is exciting.
[Nexus 6  General] meletios:
CPW update

So updates from my conversation with CPW(ordered 18th/64GB/Blue/confirmation recieved by 15:36 same day)...

They have a very limited no of 64GB in stock..which they have allocated to orders placed on first come first serve basis.

I asked her check if she can confirm I have been allocated one...she said it says its Reserved which she thinks translates to my order being allocated a phone..

if so, then I should expect a text from DPD over the weekend or Monday 9/10 AM with tracking info.

She also said as it was ordered a while back CPW might not send any other emails...

This was my 3rd attempt to talk to CPW and after the terrible customer service from first two, this one was the most helpful.

As usual take this with a grain of salt..will update if I get any updates...
[Nexus 6  General] chubby65:
I tried Franco but for me elemental X worked better

It's all really down to preferences as to what's best tho
[Nexus 6  General] iRimas:
they said it can be anytime to day or tomorrow they didnt give me specific. i am waiting for the text message but the same time i am worried because the people who spoke to CPW. they all saying 64gb wont release until 29th . dont no whats happening....
[Nexus 6  General] alvintc:
My GG 32GB Blue is out for delivery today as well. I have a CPW 64GB Blue on order (since 18th @ 1200).

I've had the 2 emails from CPW & text pushing back to the 8th if my 64GB turns up on Monday I'll send the GG one back, otherwise I'm cancelling from CPW.
[Nexus 6  General] qwerp_:
woohoo

Dear MR XXXXX,

Thank you for ordering from the Carphone Warehouse.

We will contact you by email once your order has been processed.

Orders processed successfully will be delivered to your selected Carphone Warehouse store within 3 working days* of receiving your dispatch email.

*Orders to Northern Ireland can take up to 4 working days.

The following link provides more information:

<<http://carphonewarehouse.com/support/orders-deliveries-returns/collect-from-store>>

Your order details have been confirmed as:

Order Date: 18/11/2014

Order Number: xxxxxx

Order total: 549.00

Last 4 card digits: xxx

Order Contents:

1 x Motorola NEXUS664 WHITE £549.00

now, i have to give them a call to confirm if its in store..
[Nexus 6  General] RedBlueGreen:
Just got another email from cpw that my order has been processed (different from the first email) and I should expect it within 3days or dispatch email..

I ordered on the 18th Nov and money was taken on the 19th Nov.. 64gb

Don't see why they would send me this email if they have been sending delay ones out.
[Nexus 6  General] bigf00t:
I just got the vague CPW email

"Thank you for ordering from the Carphone Warehouse.

We will contact you by email once your order has been processed.

Orders processed successfully will be delivered to your selected Carphone Warehouse store within 3 working days* of receiving your dispatch email"
[Nexus 6  General] JapeDizzle:
Just received this email, subject click and collect confirmation...

"

Dear ***,

Thank you for ordering from the Carphone Warehouse.

We will contact you by email once your order has been processed.

Orders processed successfully will be delivered to your selected Carphone Warehouse store within 3 working days* of receiving your dispatch email.

*Orders to Northern Ireland can take up to 4 working days.

The following link provides more information:

<***

Your order details have been confirmed as:

Order Date: 20/11/2014

Order Number: *****

Order total: 549.00

Last 4 card digits: ****

Order Contents:

1 x Motorola NEXUS664 WHITE £549.00

Am i being optimistic in being excited for monday?
[Nexus 6  General] l.m.prowse:
I've just got that email for my 64gb blue :/ so confused now aha I have my 32gb blue being delivered by 2pm
[Nexus 6  General] dunjamon:
Part of me wishes I had left my CPW order in place. Oh well.
[Nexus 6  General] Stephen:
Yup just got an email from CPW for my white 64gb as well. I might try and pop in to my store to see if it is available for pick up!
[Nexus 6  General] bigf00t:
why are you excited? What do you know?!
[Nexus 6  General] markp1989:
Got my Nexus 6 32gb this morning from giffgaff, ordered yesterday evening at around 7pm. Really impressive service.

I did have Pre-order with Amazon but they delayed my order till the 23rd.
[Nexus 6  General] qwerp_:
hell yeah!!!!:D:D:D:D:D
[Nexus 6  General] RedBlueGreen:
One thing I have learned about preordering products is to keep your first order... Many many times where I have cancelled orders and ordered somewhere else just to find out my first order would have got to me first!
[Nexus 6  General] Paneachy:
Got the same "We will contact you by email once your order has been processed." email about half an hour ago.

It's nice to hear that SOMETHING is happening with our orders, even if they're still being incredibly vague.
[Nexus 6  General] snakeman65:
Just spoke to a lovely lady at carphone warehouse. She was very apologetic but said that my 64gb Blue won't be out until 30th Dec. She did offer me £25 compensation though she says it's on my account so I have no verification that i'll actually be able to spend it or that it actually exists! She seemed to think that there has been no stock of the 64gb and that there won't be for anyone until the 30th. Clearly nobody actually knows what's going on!
[Nexus 6  General] :
Sorry for the dumb question but CPW have demo units in store? I'm still quite unsure about getting a nexus 6
[Nexus 6  General] RedBlueGreen:
I work near a cpw so I'll go down on my lunch break and see if they have a clue what the email means
[Nexus 6  General] Drefsab:
Thats what annoys me if they had told you that the had a very small number of devices in and they have assigned them out first come first served you would have accepted that (im guessing anyways). I wonder why they chose to give you £25 compensation and me only £10. Id prefer nothing at all rather than them being so inconsistent with this.
[Nexus 6  General] snakeman65:
So I have checked on the website and can find no way to log in to any account and I have nothing in writing so I would suggest she was more generous because the compensation doesn't actually exist!
[Nexus 6  General] Paneachy:
I certainly would hope not. Any stock they get in now would probably go towards filling existing preorders.
[Nexus 6  General] dunjamon:
I think 32GB will be fine.
[Nexus 6  General] chubby65:
I you can say that again mate i had a 64gb blue on order with them

Got pissed off at the amount of bull**** they were giving

No offer of compensation

Decided that they were not worthy of taking my money

Ordered from giffgaff then cancelled cpw

64gb would have been great but now at least I know I have one
[Nexus 6  General] qwerp_:
Oh dear.

I thought that collect in store is being delivered by their internal mail system. But it seems not.

It seems that its still treated as a normal deliver to home, but instead to a select CPW shop. which means i am currently waiting for a DPD delivery to the store.. What the?

Btw, the customer care agent told me the warehouse has

46 white

9 blue

i am assuming these in 64gb..

now, more waiting? :(
[Nexus 6  General] evilskanker:
Vodafone

My Vodafone order has just updated - I was one of the first 500 so getting 32GB blue with free Moto 360.

Now on stage 3 - order has been picked and is ready for delivery. I had hoped to get it today but looks like it'll be early next week (as someone from Voda said on this thread earlier).
[Nexus 6  General] EddyOS:
I tried last weekend in my local one in Liverpool and the staff didn't even know what the Nexus 6 was, let alone have a demo model!
[Nexus 6  General] chubby65:
Ha ha seems about right for cpw :D
[Nexus 6  General] lesterbangs:
Its times like this I'm sad Phones 4 U disappeared.
[Nexus 6  General] TizzleStick:
I'd be very surprised if they were 64GB, I think it's safe to assume that the only model anyone has is 32GB at the moment and only CPW will have the white one.
[Nexus 6  General] chris-c:
Sim lock?

Has anyone checked to see if the giff gaff ones are sim locked. I ordered one yesterday from o2 for £480 thinking it was cheaper than everywhere. I might have to wait to get it unlocked but i'd like to think the giff gaff ones are the same.
[Nexus 6  General] Paneachy:
I reckon it was a strategic move. Get out of the industry before all we come along and start yelling at them about delays :p
[Nexus 6  General] chubby65:
All giffgaff phones are unlocked mate

O2 payg are locked but can be unlocked via 3rd party
[Nexus 6  General] italia0101:
You'd like to think the giffgaff ones are locked ? lol why ? so it makes ya feel better? sorry dude, they are unlocked
[Nexus 6  General] AntonyStark:
Yeah I think it depends on what the phone and store is, on the CPW site it said the email will tell you, I'm assuming this will be the next email after that vague one. If there are only 9 phones then yeah it wouldn't really be part of that stores delivery so it might be DPD, if you are 1 of 50 iPhones going to a store you would just be allocated one of those.
[Nexus 6  General] dominicjh:
Mine too. Looks like all the stress was for nothing.
[Nexus 6  General] TizzleStick:
I went in last week and had a look at the Note 4 to get an idea of whether it's too big for me.
[Nexus 6  General] chubby65:
I checked it against the i****e 6 plus for size although the nexus 6 is wider it's near enough identical in height
[Nexus 6  General] chris-c:
Ha, I did mean unlocked. I hoped giff gaff were unlocked and as they were hopefully the same phones that o2 have they too would be unlocked. I'll find out in a couple of hours.

If you read what I put I was asking if they were locked/unlocked. If unlocked that would be good as I hoped the o2 ones were the same.

I wasn't hoping anyone else would suffer! I'm not that much of a jerk... well..
[Nexus 6  General] dunjamon:
We have touchdown...

Current Status

Delivered

Signed for by ***** on 5th December 2014
[Nexus 6  General] thedalmeny:
Mine still says invalid number if i try to track it through the online tracker.

Ah well im sure it'll arrive eventually ;)
[Nexus 6  General] chubby65:
Giffgaff?
[Nexus 6  General] marra2:
Been into cpw this morning they said should be delivered Monday 32gb blue new contract ordered on 30/11/2014 we shall see!
[Nexus 6  General] l.m.prowse:
By the way, you were right, it'll be here by 1:39 ;)
[Nexus 6  General] chubby65:
Nice one mate

I'll still be waiting till teatime this is turning out to be one long day :D
[Nexus 6  General] dunjamon:
Yep! Won't get my hands on it until tonight thought. Will need to get a new SIM at lunch from 3.
[Nexus 6  General] toString:
Mine has also updated to stage 3 of the tracker as well (vodafone).

Seems that guy on chat might have been right about: "DPD opens at 8.00 am and usually all the processing starts at 11.00 am".
[Nexus 6  General] chubby65:
I just bought a nano sim cutter it worked out cheaper than 3 were asking
[Nexus 6  General] EddyOS:
Quite glad I'm waiting until the new year before I think about getting an N6, seems to have been a bit of a mess so far!! :D
[Nexus 6  General] italia0101:
Haha no worries, was only messing around
[Nexus 6  General] chubby65:
I used to drive for delivery companies year's ago
[Nexus 6  General] dunjamon:
I went to my local 3 store and they said that they will swap it over for me for free. As long as they give me an adapter too I'm happy.
[Nexus 6  General] italia0101:
i went into the three store and they gave me one for free :)
[Nexus 6  General] chris-c:
Three stores that I've spoken to - Reading have two - both say they'll cut the sim down for free in store and give you a nano/micro/full adaptor for free.
[Nexus 6  General] chubby65:
They tried charging me a tenner because I have sim only plan
[Nexus 6  General] dunjamon:
I'm on a SIM only deal too.
[Nexus 6  General] j0nnymoe:
Just spoke with my local CPW store, they said 30th december...though as soon as he saw on the order that it was a nexus 6, he mentioned this. So maybe its just what they have been told currently...who knows
[Nexus 6  General] chubby65:
I phoned 3 and got through to their call center

Probably didn't understand what i wanted i knew I should have gone to 3 shop

Ah well I'll know for next time lol
[Nexus 6  General] AntonyStark:
I ordered the Nano sim online and went into the O2 store and asked for an adaptor so I've swapped the sim over already. O2 didn't even asked if I was with them so just go into one of their stores and ask for the adapter from them if 3 don't have!
[Nexus 6  General] italia0101:
I got my Nano sim from three this morning... looks like its already transferred my number as my old SIM is showing no service ... now i have 3 hours to wait till i get the phone lol
[Nexus 6  General] TizzleStick:
Hmm, could be an error but the white 64GB is now showing as in stock on the CPW website.

I'm not holding my breath...
[Nexus 6  General] Perchy35:
I have just had email to say Click and Collect confirmation:

64Gb Blue

Ordered from CPW on the 18th (first batch i believe)

:D
[Nexus 6  General] iRimas:
what is the email said. can u collect today???
[Nexus 6  General] bigf00t:
I'm almost positive he's getting excited over the same vague processing email. I'm not sure why some of you think it's a sign of any imminent shipping.
[Nexus 6  General] j0nnymoe:
I assume this is saying we will contact you again once it has been dispatched?
[Nexus 6  General] Perchy35:
No pick up just its moving from somewhere!!
[Nexus 6  General] pnnorth:
I've had the same email (also ordered 64gb on the 18th). It may be an indication that things are moving but I'll assume not.
[Nexus 6  General] Perchy35:
Next week would be nice but I will assume we should see it before Christmas day!
[Nexus 6  General] JapeDizzle:
I havent had time to call cpw regarding the click and collect email, but does anybody know what it means exactly? Are things moving for monday or are they sending this out to stop us calling them for updates every 5 minutes?
[Nexus 6  General] AntonyStark:
Its just the email we would've good soon after the second one if they actually knew when phones were coming, but now they feel brave enough to send it!
[Nexus 6  General] sjdean:
People who are getting emails through from CPW, did you get on a contract, or buy Sim Free? I bought Sim Free 64GB Blue on 19th November, but so far, apart from an order confirmation, I have diddly squat.

Now Im seeing some people are getting "rumbles" through from them for orders between 18th and 20th. Where's my rumble? are they prioritising contract orders?

Simon

I see 64 Gig Nexus 6 White in stock at CPW... Mmm. Might order and cancel the Blue one... Nah. I hate my white S3.
[Nexus 6  General] chubby65:
I'm already too case screen protector nano sim now just 4-5 hours to go :D
[Nexus 6  General] RedBlueGreen:
Sim free ordered on 18th around 8pm
[Nexus 6  General] j0nnymoe:
64GB Blue, ordered on the 18th Nov, Contract upgrade
[Nexus 6  General] Super Chimp:
I've heard nothing from CPW so I'm going to assume it's safe to cancel my order from them.