[Verizon Galaxy Note 4 Q&A, Help & Troubleshooting] alzahmi:
here is what i got from Samsung United Arab Emirates / Dubai

(i did not flash stock rom nor i tripped knox i was just finding out if the warranty is still there if i tripped knox)

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alzahmi . :

hi

LIVECHAT SUPPORT :

Good day valued customer. Thank you for contacting Samsung Gulf technical support. Kindly tell us how we may assist you?

alzahmi . :

i'm trying to find out if tripping Knox will void the warranty

LIVECHAT SUPPORT :

what exactly do you mean.. did you do anything on the device?

alzahmi . :

because i emergency flashed stock rom with odin and now the knox counter is 0x1

LIVECHAT SUPPORT :

im sorry to confirm that sir

LIVECHAT SUPPORT :

Knox is a security system of samsung

LIVECHAT SUPPORT :

it detects on the lower level of the architecture of the device if the software loaded is original or not

LIVECHAT SUPPORT :

as you had loaded with 3rd party which is not allowed by samsung, the warranty bit has marked it to be tampered

LIVECHAT SUPPORT:

as it counted, if the device has warranty, it will be considered as void

alzahmi . :

will i still have warranty for hardware problems like screen problems or buttons not working?

LIVECHAT SUPPORT:

im sorry, it will not be

LIVECHAT SUPPORT :

if you have issue with the device, you should have visited the service center

LIVECHAT SUPPORT :

at any rate, if there is any problem with hardware, it is possible to be repaired but charges will be incurred

alzahmi . :

but there are a number of people on enternet that flashed stock rom and their knox is tripped

LIVECHAT SUPPORT :

surely as the devices have knox security, their warranty bit has surely opened and it dictates it is tampered

LIVECHAT SUPPORT :

we understand you may be frustrated but doing such procedure in the device or even rooting is not allowed by samsung

LIVECHAT SUPPORT :

the usage of original samsung software provides security from high level to level of its archtecture... loading a fake software or unauthorized will make the device vulnerable from security threat.. that is why such checking of loading of fake software is implemented.. we are sorry to advise that if it is the case with your device, then the warranty is void

LIVECHAT SUPPORT:

*high level to low lever or architecture

alzahmi . :

it was emergency the device was laggy and i downloaded completely stock rom and installed it via odin and knox is tripped

LIVECHAT SUPPORT :

i understand.. but if you have issue with the device, you should have contacted samsung support to give you guide within the policy

alzahmi . :

ok thanks.

LIVECHAT SUPPORT :

you are welcome... may i know the model of your phone sir first

alzahmi . :

sm-n910c

LIVECHAT SUPPORT :

that is a new model... as i know commercial note 4s have no knox container only so only the security of warranty bit was affected.. if it is note 3 which carries the knox container, that knox container cannot be opened.

alzahmi . :

and what does that mean

LIVECHAT SUPPORT :

before in note 3 and s4, there is a knox application called as knox container in which we can store secured information there but recently it was removed becuase it was intended for corporate accounts only. so for those models like note 3 and s4 - if their software are tampered or rooted, when the warranty bit blows, then that application will not open already.

LIVECHAT SUPPORT :

however for note 4, it does not concern because it did not come by default.

alzahmi . :

yeah i dont have that app on my phone

alzahmi . :

so you mean other phone problems that are not related to security and software is still covered?

LIVECHAT SUPPORT :

no sir.. overall, the whole warranty is really void.. I was just confirming about the model because if you have the galaxy note 3, you may find that a problem. at any rate, you have the note 4 so you will not experience it. Let us just hope that the device will not face any major issue to avoid being recommended to visit the service center for any repair

alzahmi . :

i hope so