[Xperia Z3 Compact Q&A, Help & Troubleshooting] ananthvinay:
Worst Experience with SONY : Foolish owner of SONY Z3 Compact - it did not turn wate

Summary:

Foolish owner of SONY Z3 Compact - it did not turn waterproof anytime I used

Not sure if posting here will help me at all, however I am doing it.

Issue1:

First time before I could take my phone into the swimming pool I had dipped it in a bucket of water to see if water resistance works. The phone's camera , gps etc stopped working.

The service center person said the liquid indicators are 'red' without actually being red. Then I escalated about this to sony customer care that I do not trust this as I had closed the ports properly and dipped in the water . However I was suggested to give the phone for service and was taken under warranty.

I wrote another email to sony that I no more have confidence in this phone as water entered even after the ports were closed.

However after a delayed and long wait I received my phone after service . I got assurance from the service center that now water resistance works.

Issue 2:

I took my kids to the pool the very next day to take videos of them inside water. I had ensured that I closed the ports and also my family checked again for me. (Remember that I had taken extra caution since I had bad experience earlier with my phone (refer to issue 1))

Took few vidoes underwater and we were happy. An hour later I found that my phone was fully dead this time and indicators showing red inspite of closing the ports properly.

Guessing the service center guy would definitely not honor warranty, I wrote an email to SONY immediately asking for refund as I was fully frustrated , feeling I was fooled and cheated and royally taken for a ride with my time and money.

Not to my surprise the service center person said the warranty was void and will send me the estimate. While in the service center I had realized that both the flaps were interchanged during the first service. The service center guys said that should not be an issue as both the flaps are same.Not sure how far its correct.

I feel this is unfair to loot me this way without my mistake. I am deeply hurt with the way things went with SONY.

I do not want to use my insurance as it was not an accidental damage , its product flaw and poor built and non-water resistant product.

I want SONY to solve my issue as its not my mistake at all , I am in full conscious with my whole experience in the pool that day.

I am not hopeful of SONY anymore until you resolve this issue .

Embarrassing experience for choosing SONY, time spent and disgusting experience of visiting service center from the time I bought this phone.

Yesterday I collected my phone from service center without getting repaired , as I was told that I have to pay for the service , that too huge money!. Customer care manager was of no help, he kept saying it was an L4 technician check...don't know what that means...all I know is the phone is dead inspite of ports being closed.

This experience makes me feel those days have gone where SONY had good products and service.

I am not new to SONY , I have used SONY W810i, SONY P1i, Xperia previous Android Series, SONY C3 Dual, Z1` and now Z3 compact. This should say enough that I am not new to SONY and not very new to waterproof phones. I cannot afford not to close ports after all the earlier experience with service center.

Hoping someone can help me ..

My work order number for reference.

W115061205659