yashsingh1/xdaforums huggingface dataset:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] SirRobin78:
This is not exactly what i mean

Whats about the following:

while touching there is a Change from 468 to 470 milibar but right after that Change and WHILE pressing it went back to 468 - is that ok?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] BLAZEDv3:
I really hope that Clove if not Sony takes care of this warranty issue, your device is definitely faulty and Clove has told North American importers numerous times that Clove will take care of any issues experienced by importers, we just have to simply mail it to them. A flap that doesn't seal is a manufacturing defect and has no correlation with the users action. Did you purchase the phone via credit card by any chance? Your credit card company maybe able to help you out in a situation like this where the manufacturer or retailer have provided you with misleading information regarding warranty.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] rasobey:
Also remember your warranty lies solely with the reseller, NOT the manufacturer (unless you purchased it directly from them). If Clove is saying ring Sony, don't budge an inch and quote UK consumer law at them. If they still don't budge, hopefully you paid on a credit card and can open a dispute with them to withold the payment or however these things work.

I don't know how it works if you purchased from Clove UK but live in the USA for example.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ShadowFlare:
Now that my Z3C arrived, I tried the Pressure Test, and yes, it is behaving similar to what you were explaining. Sorry I misunderstood.

So mine are as follow with closed flaps:

Idle: 999

Touch: 1001 then quite quickly goes down to 999

Release: 997 then quite quickly back to 999

With a flap slightly opened: stays at 999 on all 3 states.

Everyone else getting that dynamic reading upon Touch and Release?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] difto:
Yes it is. The phone is waterproof, not hermetic the seals will put some resistance to the increasing pressure but the air, being smaller molecules than water, will manage to escape and the pressure will normalize.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] geronimoid:
My first Z3C failed a waterproof test on arrival - ran it under a low pressure tap to apply the screen protector. As I use it as a GPS on my motorbike, I'm glad I round the defect sooner rather than later.

Sent phone back to Handtec , who sent it on to Sony who confirmed the fault. New phone is fine, turn around was 9 days :good:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ChiGGz:
So theoretically if we did this same test but underwater, the pressure should not decrease since there's not air to get back into the phone. Really good initial test before you decide to take the phone deep into water actually.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] difto:
Well I think the pressure would drop as the air could theorically go out in the water (assuming the pressure is sufficient). However then the pressure should be lower than the starting point as air cannot get back in. But keep in mind that this could create a suction for water
[Xperia Z3 Compact Q&A, Help & Troubleshooting] BLAZEDv3:
You can also download a pressure sensor app that allows you to test the pressure instantly rather than dialing the service test number each time, I'm using Sensor Sense from the appstore
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ChiGGz:
Right, if water is suctioned in then would the pressure drop again? Thus we circle back to the phone not being waterproof lol. Still think it's a good controlled test before taking it out for a full fledged photo shooting session under water.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Bialynia:
You've had it less than 30 days, they have to take it back.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mendez815:
I just wanted to update every one. I emailed clove and they told me I can send it back to them but just to make sure they get it within 28 days of them sending it. So i should be shipping it tomorrow or monday.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Jhon998:
Wow this has made my day! Thanks.

---------- Post added at 10:55 AM ---------- Previous post was at 10:09 AM ----------

Well, i think that must be good
[Xperia Z3 Compact Q&A, Help & Troubleshooting] LesPaulGuitarPlayer:
On two separate occasions I've had online chats with Sony Mobile USA and in both cases they said an INTERNATIONAL device (D5803 and D6603, Z3c and Z3 respectively) from either Handtec or Clove would be covered in the USA, but would take longer than 14 days to fix due to the need to import international parts for the repair.

So my question is: Do those of you who have submitted devices to Sony in the USA and been rejected have international devices? I'm thinking the answer is likely "yes" in which case Sony Support is inconsistent and leaves a lot to be desired.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] oryan_dunn:
The answer to that has to be yes. The US devices are not available yet. They will start shipping on Nov 2nd.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] LesPaulGuitarPlayer:
Not necessarily. I believe that D6603 is the only model of the Xperia Z3 that is considered international by virtue of the GSM and LTE bands that it receives.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
For some strange reason my display/digitizer doesn´t work anymore. Display itself is functional, but the touch doesn´t work. This happened suddenly last friday, followed by random events when the display went black etc. After that, I placed the phone in rice. Now the power button isn´t functioning, instead, the volume rocker seems to work as power button / volume down button..

I suspect that all this might result from experimenting with water, just washed it a couple of times with normal water and I´m 100% sure that the flaps were closed. In addition to this, there´s a little flex on my display, could it be so that the water has entered the phone through it? I´m now worried that the warranty does not cover the repair and just want to ask from you that is there a seperate LDI indicator in the sim tray as well? I checked and the LDI indicator in the charger/microsd flap was still white, but from the sim flap hole I noticed a small pink sticker.

What do you think and how would you proceed with this? Would not want to bleach the little sticker but thinking of it since I´m certain that the flap was sealed and don´t want to have a 500€ paperweight on my table.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ChiGGz:
I've no solution to your problem, but feel free to contribute to almost the same issues I had here....

http://xdaforums.com/z3-compact/help/touch-screen-unresponsive-t2911133
[Xperia Z3 Compact Q&A, Help & Troubleshooting] adamk7:
Have you tried what difto posted, waterproof test using pressure sensors?

You can test waterproofing WITHOUT water:

1. Dial *#*#7378423#*#* (7378423 spells SERVICE)

2. Go to: service tests > pressure sensor.

3. Open the phone's flaps, and press the screen with you finger. The pressure won't rise because air is escaping through the open flaps

4. Close the flaps and press the phone again. If the pressure rises this time: Test passed. If nothing changes: Test failed, do not submerge in water and send it in for warranty, as it won't pass a real waterproof test.

PS: The inside pressure should rise a couple of millibar and then come back down. This is normal.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Is it possible that there's a momentary increase of pressure In the meter and then it goes down even though I'm applying the same amount of pressure with my

Thumb? Have to do some testing when I get home.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] adamk7:
Yes, this is normal. Air is much smaller than water. With the added pressure, it forces air out through the seals. The phone is waterproof, not hermetically sealed.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Got it. I added a video of the testing to youtube, goodbye to warranty? :( Link is in the edited column, under 10 posts still..

Do you have any tips how should I proceed now? Touch isn´t functioning and the same goes for the power button..

edit: OK couldn´t post the link but without the flaps i´m getting 990,1-990,2 hpa, with the flaps closed applying big pressure I get the maximum value of 990,6..
[Xperia Z3 Compact Q&A, Help & Troubleshooting] adamk7:
It sounds like you phone isn't waterproof, which isn't your fault. Sony will (or should) accept your warrenty due to device error. They'll run their own test on your phone and confirm that it isn't infact waterproof. Send her in :)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Did you check out the video? Its in the edited section and appears to be working. Yeah I´ll probably try to send it to Sony but given their notorious reputation of not servicing the phones that have caught wet I don´t want to keep any unnecessary hopes up.. Like I said, I pressed the display so that I could hear the glass flex and the colours on the screen distorted a little bit.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Have any of you smart guys watched the video? Do you think that I should ship it for warranty?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Servaas:
I havent watched any video, but why not ship it? You payed a lot of money for the device, try it!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] vex_sb:
first z3c i get my hands on had to return because the charging doors was not sit perfect in phone, they were sticking out. i got second one and it was ok

i think all problems are in those doors and rubber seals on them
[Xperia Z3 Compact Q&A, Help & Troubleshooting] adamk7:
Yeah, what you showed in the video isn't normal (assuming the flaps are indeed closed properly). That's what my reading looks like with the flaps open. When they're closed, with decent pressure I go from 1000 up to a maximum of 1013 hPa mementarily before it drops back down. I did an actual water test today and it's working fine :)

Based on what you're saying, your phone is defective by no fault of your own. It got water damaged because of a defect.

Send it in
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Thank you guys for clarifications especially about the reference values provided. First off I thought that the pressure should not move even a slightest bit but the difference indeed is dramatic, 12hpa especially considering that I pressed it so that I felt the flexing. Duh, guess I should've not skipped my physics classes in high school.

I'll send it in tomorrow and will keep you posted what happens.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] dicecuber:
Glad I came across this thread, was thinking of switching and was gonna buy through clove as well

Sent from my Nexus 5
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Monad69:
And how do you know whether your phone is waterproof?

After pressing the screen the pressure increases for about 2-3 mbar and then while still having my finger on the screen drops to normal pressure. After i remove the finger the pressure drops to -2 bar and slowly rises to normal pressure. What does that mean? Am i okay with that?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ShadowFlare:
Explanation at the bottom of the following post just on the previous page said what you are experiencing is normal, that's how it suppose to work. Mine does the same.

http://xdaforums.com/showpost.php?p=56153139&postcount=46
[Xperia Z3 Compact Q&A, Help & Troubleshooting] X-dark:
So I tried my phone in water. Seems it was defective. I first noticed small air bubble coming from the back of the phone. When I took it out of the water, the display was flickering. I put it outside to dry and when I went back the phone was dead.

It seems the back glass is not correctly sealed.

I have opened a warranty request (I bought my phone directly from Sony) and waiting for the prepaid package to send them my phone.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] adamk7:
That sucks and it does sound like it's defective. For future reference though, just placing wet potentially water damaged electronics to dry outside won't do anything. Turn them off immediately. When on, there are electric currents all over the innards... + water = electric shorts.

Then place in rice to speed up water removal.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] X-dark:
Yes I know. I just did not thought right away water had come inside.

Anyway, my phone is now on the way to the Sony care center. It's nice there is nothing to pay to send the device. I will keep you updated.

In the meantime, I have to use my old Galaxy S3 which has a buggy screen since it fell in a hot milk bowl. :-/
[Xperia Z3 Compact Q&A, Help & Troubleshooting] xanthic42:
Update: Phone damage was handled as a warranty repair and is on its way back to me with no additional cost except the initial postage(~$15).
[Xperia Z3 Compact Q&A, Help & Troubleshooting] pipspeak:
Great news.

I always wondered how Sony would handle the issue of water damage for a waterproof phone. A regular phone is either wet inside or not -- easy to prove water got inside and therefore the phone was dunked by the customer when it should not have been. A waterproof phone could be wet inside for many different reasons -- customer leaves USB door open, bad seals, exceeded depth rating etc. How would Sony know which it was?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] cpanos:
They are testing the seals when they receive the phone.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mendez815:
Did they send your phone directly to Sony to test it? If so how long did it take Sony until they sent you a new one?

Clove sent mine over to Sony but never said how long it would take.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] xanthic42:
I went directly through Sony UK(via email) not Clove. Mailed it to SBE Ltd about 3 weeks ago(Oct 14).
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mendez815:
Ooh so I'm in for quite a long wait. Thanks though.

Update: My phone was replaced by sony under warranty and I should get it back this week. :)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Sean09:
C'mon people, you thought it was waterproof? Don't you see their social media spam claiming *waterproof? That says it all.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Great news, I just got my phone from the service, and the warranty covered everything.

It took a while, 3 weeks, but still extremely awesome. They had changed the display at least because it was equipped with a protector. Long gone are the days of display flexing.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] X-dark:
Mine as come back from service in the same state (plus some scratches) I send it in. They said it was unrepairable because it got water in (no kidding).

I am currently trying to get a replacement from Sony but it is hard to even get an answer. :(
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Foxhunter123:
So does this mean that when you press down on your new screen that there is no flex what so ever...? When I press down on my screen there is an obvious bend in the screen and often a pop too when the screen comes back out...! Maybe I should send mine to service... :confused:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ziggary:
Nothing wrong with that...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Foxhunter123:
??? So you mean that you do not have any flex like I described or do you mean that you have the same issues after the repair and therefore there is nothing wrong with the issues I described...??? ;)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] wezriv:
I put my z3c in water with all the flaps closed and shortly after the screen stopped accepting touch inputs, i managed to turn off the phone but then it would not charge or turn back on. I noticed water had gotten into the front and rear cameras and after 3 days the phone started to charge again, the phone seemed to be working fine apart cameras which would look cloudy due to water getting in, I rang Sony UK and explained what happened and they told me to send my phone in and within a few days they sent me back a brand new z3c.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ziggary:
The hard push in the screen which results in a snap noise is normal. Accepted manufacturing standard, nothing to worry about if that's your only issue (not an issue).
[Xperia Z3 Compact Q&A, Help & Troubleshooting] robusto:
Yeah, I probably confused you a little bit - a little flex is ofc acceptable, but before taking my phone to service center the flex was noticable even with the slightest amount of pressure, not acceptable if you ask me.

The phone has been working solidly now, but I did the pressure test again and now the values don´t move even a slightest bit. I noticed that the plastics sides of the magnetic charging port are somewhat loose.. But will not do dunking in the water before I am sure that is 100% sealed. I got to admit that I am a little bit disappointed of the quality that Sony is providing,

ok, the device feels premium to hold but these kinds of defects don´t give a too good impression..
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Asuna.:
hi i tried the test millibar is 1009 when i press it with one finger it goes to 1016 when i use four fingers it goues up to 1020 is it safe to say if i put it on water it wont be damage?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mendez815:
Yeah that means its safe to use in water.

The same happens to my new phone and I've used it in water without any problems.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] xanthic42:
TL;DR - Not buying another physical Sony product(They already burned me on laptops in the past).

All in all a very frustrating, and surprisingly costly for warranty, repair experience. If the phone malfunctions again I've already decided it's not worth getting fixed and I'm going back to Samsung or maybe HTC.

Phone finally arrived. Water strips were replaced, phone responds to touch again. Same flaps over doors meaning the phone isn't water proof/resistant. AKA the primary reason I bought the phone is for a feature this defective unit doesn't have. Did the pressure sensor test: 996 neutral, spikes to 1012 when pressed and drops back to 996 in less than a second while still applying same pressure to glass.

Oct 8: Phone received water damage and I began emailing Sony Support.

Oct 14: Phone sent in to repair at SBE Ltd in the UK(phone has UK IMEI) from the US after 4 separate interactions with Sony Support(3 UK, 1 US). ~$15 USD in shipping.

Nov 2: Sent email to Sony Support asking for update on phone

Nov 3: 6th total interaction with UK Sony regarding my phone. Told phone has been dispatched(Number of interactions will matter later).

Nov 17: Contact Support again. Where's my phone? Oh, you need to pay for shipping before it can be sent back to you. WTF? First time hearing of this on the 7th interaction. Each time I had mentioned I was in the US. Told to contact SBE Ltd.

Nov 24: A few unanswered emails to SBE Ltd later, I contact UK Sony. "You need to contact them by phone, I've sent an email to them to contact you."

Nov 25/26: Buy $10 in Google Voice calling. Contact SBE Ltd by phone. Determine that I need to wire them money as they can't accept my debit/credit card or Paypal. Shipping is 24.76 British Pound Sterling(~$40.37 USD)

Nov 26: Wire $40.37(USD), my bank waves $45(USD) fee. National Westminster Bank PLC charges me $35(USD) to wire them money. Contact NWB, they refuse to wave the fee because I am not a customer.

Dec 5: Finally get shipping information. Phone had been mailed out Dec 3 and out for delivery today.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] X-dark:
At least you've got a repaired phone :

- Oct 25: phone die after getting into water

- Nov 3: phone received by SBE

- Nov 10: phone received from SBE => not repairable because of oxidation

- Nov 10: email sent to support with all requested documents to ask for an exchange

- Nov 13: call to support to request an update => we are forwarding your file for getting an answer

- Nov 19: call to support to request an update => we are still waiting for an answer and we must ask SBE if they have done a waterproof test of your phone

- Nov 26: call to support to request an update => the person responsible for your file is no longer working for us, we are still waiting for an answer but the person who can take this decision is in vacation. We got the answer from SBE, the waterproof test could not be done because of the back face not being correctly assembled.

- Dec 1: call to support to request an update => the default will not be handled by the warranty because the phone was oxidized.

So basically Sony is telling me that because of the manufacturing default, the warranty is void.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] lcohen999:
Add me to the list.

Day one on vacation, phone in water...all was good...I obsessively made sure the ports were closed

Day two on vacation, phone in water...all was good..I obsessively made sure the ports were closed

I come out of water, screen flickers....lose all signal..screen goes black

Sometimes I get a red light when charging, sometimes it flashes, only black screen...

I have an RMA into Sony and a HTC One M8 ordered from Rogers as a Backup (My business lives and dies with my cell phone). I suspect I will get a similar argument to you about water....but I hope I am wrong
[Xperia Z3 Compact Q&A, Help & Troubleshooting] bakskj:
My back cover cracked recently, so I did the pressure sensor test and it does rise with flaps closed and nothing happends with flaps open.

Could it still be waterproof even though the glass is shattered? Perhaps the backglass does not provide any waterproofing at all, which means I am all good? :)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mendez815:
I could be wrong but if the crack doesn't go all the way through the glass then the phone could still be somewhat waterproof,judging from the fact that it passes the test this could be it, but I wouldn't take the chance submerging the phone. It might be sealed now but any pressure will eventually break the crack all the way through and it won't be waterproof anymore.

This is more of a hypothesis than anything so I wouldn't put too much faith in what I said. Its also kinda hard to tell since I can't see the crack, but most of the time a crack completely gets rid of any waterproofness of a device.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Ethenyl:
Holy cow !!!

Thanks a lot for this tip, not sure if it gives perfect results but it's still better than throwing a smartphone in water just to test the waterproofing...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] lazgonel:
Were you able to solve the problem? I have exactly the same problem, but i live in brazil and bought the phone outside my country, now sony doesn't cover the warranty here. I don't know what to do.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] lcohen999:
I have to give Sony Canada credit here. I bought the phone from Clove, died on me (during a vacation) water damage, I assumed. They received it, did a test, found the rubber was defective.

New unit was shipped. Didn't have the phone for three weeks, mind you but the M8 kept me going.

I assumed it would be a fight and it wasn't. Looking forward to having the phone back, will miss root and xposed from the M8.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] X-dark:
No, I am going to file a complaint.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CptPortugues:
Well in theory my Z3C passed the test... let's see in real test !

Give me 10 minutes to full the bathtub and try ...