yashsingh1/xdaforums huggingface dataset:
[Nexus 6  General] Remoteconcern:
I got mine today after ordering on the 29/11/14. I had originally ordered the blue on release date but changed to white later as I didn't really want the blue, but they had to cancel the order and totally redo it. Turned up to the store today and the bloke said they'd received it ten minutes earlier. Very surprised. Feel bad for all who preordered on the release date and are still waiting.
[Nexus 6  General] chubby65:
Cpw have really screwed up
[Nexus 6  General] lesterbangs:
My DPD delivery is not even showing up in the tracking anymore - its just loading a blank page
[Nexus 6  General] Ayuxxi:
Got a message saying they "currently experiencing issues retrieving your parcel information at this time. Please try again later"

Should be back to normal later.
[Nexus 6  General] fleonard:
Finally got dispatch email from CPW. 32GB Blue ordered on 18th.
[Nexus 6  General] Amos91:
My 64gb blue is in my local depot just down the road. So annoying as I cant collect it... Instead it has to be delivered on Monday to my work 20 miles away. First world problems! (I ordered on 18th Nov at 1pm, rang up on the 19th to check the order and find my bank declined it).
[Nexus 6  General] Drefsab:
Just out of interest would someone who has ordered past the 20th and had their blue 64gb model from CPW be willing to pm me their order number im going to complain in writing about the way its been handled to the ceos office and id ideally like to be able to prove the claims that they screwed up.
[Nexus 6  General] lesterbangs:
You can normally collect. You just need photo id and a utility bill with your name and address. Call them in the morning. I just went into my tracking. If you select the "Change Delivery Date" had tomorrow showing, so I have just done that. You might be able to do that but you don't seem to be able to change the delivery address.
[Nexus 6  General] riz157:
cancel it man and order via cpw, they've got a great reputation here! lol

but seriously cancel it and order elsewhere, i thnk cpw are better.
[Nexus 6  General] lesterbangs:
Google have given priority to CPW and the carriers as that is where they expect the majority of their sales. Even the GPS hasn't had stock yet.
[Nexus 6  General] meletios:
I am with EE..no problems with the network here so far..
[Nexus 6  General] mikell:
CPW 64GB ordered on the 18th being delivered on the on the 8th.
[Nexus 6  General] kyle1b1:
Received mine today by DPD from CPW. Pre ordered on the 18.
[Nexus 6  General] lesterbangs:
Getting a bit worried about my CPW delivery. Supposed to be delivered today, now been re-arranged for tomorrow, but according to the tracking it left the Birmingham hub at 11.35pm Friday night, but has still not arrived at my local hub.
[Nexus 6  General] TizzleStick:
Received today at 13:32, the delivery guy had to wait 20 seconds for the device he had to get to the timeslot I had allocated for delivery so he could scan it!

Ordered 28 Nov, White 64GB from CPW.

Anyone else gone into the Play Movies app and been given a free copy of Gravity? Doing a bit of googling it might be Nexus owners ;)
[Nexus 6  General] riz157:
I want to cancel my giffgaff goodybag which i got with my sim free nexus, how do i do this? also is it a rolling contract or just a one off thanks.
[Nexus 6  General] lesterbangs:
I think everyone got it. I got that last week on My Galaxy Note 2.

---------- Post added at 10:38 PM ---------- Previous post was at 10:37 PM ----------

I think you just do it from your GiffGaff account. Have you activated the sim. If so, I'm, not sure you can return it for a refund, but there is somewhere in your account where you can remove your billing details. This should prevent any charges being added.
[Nexus 6  General] riz157:
No i've not activated sim yet i just want to make sure i don't get charged but reluctant to remove address just in case issue with phone within 14 dyas.
[Nexus 6  General] lesterbangs:
I would keep your details thre just in case. I am trying to return my handset to them, but it just keeps throwing up an error when I do so I don't really know how it works.
[Nexus 6  General] riz157:
issue with website, gives you an option to contact agent. inform them of your intent to return phone and try again tomorrow. if website still not fixed you 've informed them within 14 days which is what they require.
[Nexus 6  General] iRimas:
Anyone want to sell the Nexus 6 64GB blue . please PM me. i can come and collect.
[Nexus 6  General] lesterbangs:
I have a 32gb? I doubt you'll get a 64gb on here though. It seems to be the holy grail.
[Nexus 6  General] iRimas:
I think most of the CPW orders got delivered. anyone ordered from CPW and didnt get any txt or delivery yet Please Post your details Please???

Order Date

Contract / Upgrade / Sim Free

Blue / White

32GB / 64 GB

Thank you
[Nexus 6  General] snakeman65:
Ordered 64gb blue on 18th. Sim free. No dispatch so far. Cust services say 30th Dec!!
[Nexus 6  General] Barso1:
Would love to see and read some UK users views on their new N6.
[Nexus 6  General] iRimas:
https://www.youtube.com/watch?v=uLtk3OPh_wA
[Nexus 6  General] mikeyy109:
I also pre ordered sim free 64gb blue on the 18th from CPW, i got a text yesturday saying my order has been dispatched, rung cust services they confermed and delivery is due monday.
[Nexus 6  General] jayjay2244:
I ordered a white 64GB on the 18th, got text last Thursday saying the 8th.

Yet to get a dispatch email and support told me the 8th.
[Nexus 6  General] tombriden:
64gb blue ordered on 18th. Sim free, delivery to work address. last told to expect dispatch on 15th
[Nexus 6  General] mustyrash:
27th November

Sim free

Blue

64gb

Called up this morning again and the lady said it will be delivered on Monday.

Sent from my Nexus 4
[Nexus 6  General] OhMrPorter:
Ordered on 18th Nov a 64GB White, sim free from CPW to pick up in store

Got confirmation of dispatch by email and text 17:00 on Friday

Went into the store at about 4pm to see if it had arrived. It hadn't and the next delivery would be on Monday
[Nexus 6  General] tombriden:
Did you get anything from dpd yet? I'm still hoping to get a dispatch email tomorrow for monday delivery
[Nexus 6  General] sjdean:
19th November, Sim Free, deliver to home, Blue, 64 Gig. Nothing for me yet.
[Nexus 6  General] mustyrash:
Not that I can see but if they don't contact me I'll tell them to reserve me a device at their store and go in. I've got 2 or 3 stores an hour's walk or 20 minutes drive away.

Sent from my Nexus 4
[Nexus 6  General] immolo:
I wouldn't trust anything that the CPW advisors have to say as I emailed on Wednesday asking what my chances of getting my white 64gb were before Christmas and I when I finally got my response half an hour after DPD dropped my phone off they told me to expect it on the 30th.

If anyone is wondering I ordered on the 26th of November and received it today for home delivery.
[Nexus 6  General] lesterbangs:
For anyone thinking about taking out CPW insurance due to reports of the screen being very fragile, these work out about £9 per month cheaper, with a £25 excess (£50 for loss of handset).

https://www.insurance2go.co.uk/mobile-phone-insurance/
[Nexus 6  General] chubby65:
Nice find mate :thumbup:
[Nexus 6  General] RedBlueGreen:
Mine is perfect with almost no faults.. The top speaker is slightly lower on the left side than the right.. You can't notice it unless you rub your finger across it or if you look down you phone from an angle. I'm normally very very picky with these types of things but I can just imagine if I do exchange it(not like they have stock) I would get a worse one.

If it was the bottom speaker I would send it back. Other than that its a great phone!
[Nexus 6  General] chubby65:
It's a real beast AMAZING BATTERY LIFE
[Nexus 6  General] disk0360:
Not rating this phone on battery life at the moment
[Nexus 6  General] Truckerice:
Did anyone get headphones with CPW order?
[Nexus 6  General] Demolition49:
Got my CPW 64GB White

Got my CPW 64GB in store pick up on saturday, the phone is fantastic and lucky my orzly glass screen protector came and i have my white spigen slim armor on the phone, it really doesnt add much bulk but i feel much better about protection now that im convered on most drop scenarios! (Both front & back) Not that i plan on dropping the phone!

I currently have two nexus 6 devices, one blue 32gb from giffgaff and now 64gb white off CPW, i dont or cant see much a problem with pink on either screens, i compared the nexus 6 brightness to the nexus 5 and the 6 goes way lower... I actually think that is a side effect of having such low brightness (which i love for bed time viewing)

Turbo charger is awesome.... If anybody wants my brand new 32GB blue inbox me, its brand new and still has original screen protector on...

Good luck to the rest of you getting hold of one!
[Nexus 6  General] colinmcg71:
Got the despatch email and text about 4.30pm on Friday, phoned the local CPW store yesterday to see if they got Click & Collect deliveries in on a Saturday and was told mine had just arrived.

First impressions are that the colours are more saturated than my N5 but not unnaturally so. It 's a big phone but I have hands like shovels so no problems there. Too early to comment on battery life yet but BBS shows only 0.9% drain during last night. The speakers are loud but don't have quite as much bass as my wife's iP6.

Overall I'm impressed with the N6, it's just a shame CPW/Google/Moto made such a mess of the launch.
[Nexus 6  General] thetonyclifton:
The wait was killing me but now I have different problem. My 64gb white should arrive on Monday but I am now torn on keeping it. I am really tempted by Note, the slightly smaller form factor is an issue as I think I might struggle with N6 manoeuvrability especially with one hand. The better and swappable battery and the fact that I like and think I would use the spen is swaying me too but Touchwiz is my issue, I've never had a Samsung but don't especially like the look and am afraid of the laggy reputation.
[Nexus 6  General] Barso1:
I am torn between keeping the N6 or Moto X 2014.

The size and Moto x features and cyber Monday discount are something that might sway me.

I also hate dealing with CPW customer services should anything go wrong.

Although I don't know when my Moto x will see lollipop.
[Nexus 6  General] Truckerice:
Apparently mine getting delivered today.

32GB white ordered on 22nd
[Nexus 6  General] mustyrash:
I am bias towards the nexus even though I really wanted the note.

Play with the nexus, if you don't like it sell it or return it. Note knows how to be a phablet, nexus will learn quickly. Both have flaws but it depends on which 1s you are willing to overlook. The note vs nexus thread is a mess but read a few posts from there with a pinch of salt. Neither device is a bad choice.

Samsung have the better hardware (build, screen, camera) and know what they're doing with the note and the software features. But their biggest disadvantage for me was "if you trip Knox then your warranty is void" and "if you attempt to root, you'll trip Knox" which basically meant no mods and I've been modding every phone/tablet I've had for the past 6 years.

I had the same dilemma as you and I went nexus for the dev community and the way google have treated the nexus 4 and 10. The nexus 10 had lag, it wasn't major, but it was there. Since lollipop its been like a new 2014 tablet and I can see myself with it for another 2 years. With the nexus 4, lollipop has made it better and I could stay with it for another year as my daily driver but I can't resist a nexus phablet since there might never be another one.

I'm pretty sure Samsung do what apple do and slow the device down via software update after a year and then make it near unusable after 2 years in order to make people buy a new device. Google didn't do that and they've kept me as a customer because of it.

Sent from my Nexus 4
[Nexus 6  General] Ayuxxi:
I was being wishful of an earlier weekend delivery, but it's still working it's way from Birmingham to London since Friday. Was hoping it be sitting in my local depot at least by now so it most certainly ready to be delivered for Monday.
[Nexus 6  General] pnnorth:
Will be off to CPW soon to see if mine was delivered yesterday (64gb blue, dispatched 6pm on Friday). I haven't received a call from the shop but I have never received one previously - hopefully it made it out of the warehouse.on Friday night.
[Nexus 6  General] rbadir:
ordered mine from carphone warehouse on 28th getting it delivered today

32gb white
[Nexus 6  General] lf2k5:
Ordered 32 white on the 18th, just got delivered to my house (on sunday!)

Way to go DPD!

Damn this thing is big, think i better get a case...
[Nexus 6  General] riz157:
I've owned note 4 which looks better then nexus 6, feels more premium, camera is better, screen is better and brighter, battery life far better.

The only issue, tw which I loath, it does lag and stutters and speakers not loud enough. If note had pure lollipop then it would be a no brainer. I'm also contemplating the same whether I should keep my nexus or buy another note 4. Will make my desicion next few days.
[Nexus 6  General] italia0101:
Got the money back from cpw yet?
[Nexus 6  General] snakeman65:
So frustrating hearing all the people who ordered way way after me getting their phones. CPW should be ashamed. I ordered on the 18th for home delivery of a 64gb blue and the last two advisors I spoke to told me that my order is marked as backorder and not expected till the 30th!

Does anyone know if there's someone who I could complain to that might actually get me an answer as to why this happened? I've spoken to complaints at cpw and written an email complaint to them but so far everyone refuses to actually find out. If it's not on the system they can't tell me anything!

-------

Ordered a blue 64gb from CPW for home delivery on the 18th
[Nexus 6  General] uktechguru:
I take it you called the direct number for complaints? 0845 655 7900

I had to ask for a manager to call me because the stuck up advisors in the complaints team didn't want to listen or help to resolve.

---------- Post added at 11:46 AM ---------- Previous post was at 11:40 AM ----------

Nope. Despite it being listed on the website there were no head phones.
[Nexus 6  General] chubby65:
It's not gone back on the card yet

But if it's not back by Tuesday I'll definitely be on the phone

Might phone the card company too
[Nexus 6  General] italia0101:
Yea same with me.
[Nexus 6  General] meletios:
Thats actually quite bad..Its been a shambolic release and CPW just added more confusion to the whole release process..

If you have got a 'order accepted' email from them then you should have got it first.

Call them and ask if in your order status shows the status as 'RESERVED' as this means your order is actually allocated a phone. If the cust. rep. cant tell you that , then ask your call to be transferred to someone who has the appropriate access levels.

If it says reserved then someone down the line has f****d up. I posted a email from CPW earlier here for an example which basically said a customer rep had logged into my account but left it that way so my account was locked and so they cannot update my order status which could cause major delays. I think they included my email id by mistake.

I replied to that email forwarding to 3/4 different CPW emails I had asking for an explanation.

After that I got a text saying your delivery will happen Saturday instead of Monday..

CPW can screw your order in many ways...key(with luck) is to speak to someone who has the required access.

Try and hassle them a bit ,might help.

Hope you get it soon.
[Nexus 6  General] JapeDizzle:
Glad you mentioned this as i didn't even think about it in the excitement of having this awesome new phone!

No earphones. Despite it clearly saying so on their website. Just called customer services, was put on hold for ages then eventually told there are none included. Told him i'm looking at the website right now and under the "including in the box" tab, it clearly states earphones with a mic are included. Then he said he'll be sending my case to the sales escalation team to deal with, they'll call me in the next few days.

So i have no idea what will come from this but at the end of the day they've sold me something without including what they advertise as being inclusive.

How best to approach this when they contact me?
[Nexus 6  General] chubby65:
To be fair the woman i spoke to said 3-5 working days but for me Tuesday is long enough
[Nexus 6  General] chazam:
Collected mine from Thurrock Lakeside CPW earlier.

I was certain I'd ordered a blue one by it seems I made an error, getting a white one instead.

First impressions are great.
[Nexus 6  General] lesterbangs:
If it helps. I'm coming from a Galaxy Note 2. I think I used the S-Pen about 20 times over 2 years. Don;t know much about the specs of the Note 4, but my neighbour says its a real beast of a phone specs wise.
[Nexus 6  General] dodgebizkit:
As a common law lawyer with *limited* knowledge of commercial and trade law and the statutory rights of the consumer, I would say that they are obligated to honour upon request everything that is advertised, even if it means offering you a totally different pair of mobile headphones that work with the device (as no such item as advertised exists) or offer you some kind of store credit to the sum of what the value of the headphones is deemed to be (best guess £10-£20) and go issue you with an apology, followed by rapidly changing the online advertisement.

Failure to satisfactorily and reasonably fulfil an advertised promise is in effect, a breach of contract with the consumer as far as I'm aware, and they could be liable in a small claims court, which they would want to avoid due to bad press and high court fees, so I don't think that you'll have to do anything, though be polite with them as the mess is not the fault of the employee or sales rep that you deal with, and basically, chances are that you get something for free ;) though they might hide it under the hyperbole of "company policy" when really it is government legislation... :P
[Nexus 6  General] uktechguru:
Item sold not as described I guess. Part of Same of Goods Act 1979. See this link

http://www.adviceguide.org.uk/wales..._described_e/goods_dont_match_description.htm

They would need to fulfill the "promise" or compensate. I know returning isn't an option for many so that would most likely be the best route to take.
[Nexus 6  General] rbadir:
i received my nexus 6 but the top half of the screen has a yellow tint.. how are the exchanges with carphone warehouse? has anyone else had this issue
[Nexus 6  General] JapeDizzle:
Thank you guys, i'll see what happens and report back.

Anybody else going to take this up with them?
[Nexus 6  General] dodgebizkit:
By the way I'm charging £300 for that piece of legal advice, and by reading this, you agree to pay in full within fourteen days .... Well I am a lawyer ;)

:D lol
[Nexus 6  General] snakeman65:
The advisor I just spoke to said that people who ordered their phones after could not have their phones already. He essentially called me a liar and refused to listen to or believe me! Trying again...
[Nexus 6  General] lesterbangs:
They will apologise and say it is an error with the website and they are sorry, and offer to take the device back. Offering to take the device back would fulfill their requirements under law. It's then up to you whether you want to return the device due to mis-advertising, or are happy to accept the apology. You might, but I doubt it, get a Play Store voucher.

Either way, keep us all updated on this. If you get a voucher, they might find themselves giving a lot of them out.

---------- Post added at 02:48 PM ---------- Previous post was at 02:47 PM ----------

Do you want a pic of mine with the CPW receipt to prove they have gone out. My brothers order date was the 4th December, which they can track with the order number..

EDIT: I'll PM you the order number so they can look at that if you pass it on.
[Nexus 6  General] pnnorth:
It was sitting there ready to collect. Glad I picked a quiet retail park store - I was in and out within 5 mins and for the first time ever I was actually served by someone who seemed knowledgeable.

Just setting it up now. First impressions are good and it feels like a flagship phone should do.
[Nexus 6  General] snakeman65:
Finally got through to someone helpful and apologetic. She is going to keep pushing the warehouse for an answer and get back to me. Still not getting a phone but at least I may get an answer!!
[Nexus 6  General] AntonyStark:
They don't know what's going on it would probably have been best to have never called them as even people who got told all this and that their phones would be after the 30th friday morning got them this weekend. For all we know... You might get it Tuesday.
[Nexus 6  General] sjdean:
You say in the first sentence to ask if the order shows "RESERVED" because this means the phone is allocated. Then you say if it shows "RESERVED" then someone has messed up. Er... what should the status be?

I've just spoken to a rep who said that my account and order is not locked, that the status does show RESERVED but that they can't give me a time. They say that there is low stock. That's it. They haven't said how much stock. I said people who ordered after me, have received their phones. They said "well they probably ordered a long time ago". Huh? That doesn't even make sense. Apparently I will get an email one hour before I get the unit. Which is great. They can tell me when the order will be delivered, but not when it will be fulfilled?

Oh great.

Absolute sheer incompetence.

So it could have shipped, but I won't know until an hour before I get it! What a joke.
[Nexus 6  General] lesterbangs:
You get an email the night before its delivered from DPD (not CPW). They give you options to change the delivery date, or upgrade to a set time slot.

---------- Post added at 03:28 PM ---------- Previous post was at 03:27 PM ----------

Someone else in this thread had the same issue. Don't know what happened - but bear in mind there may not be any stock available for an exchange for a while. That said, I still wouldn't settle for it.
[Nexus 6  General] chrisjcks:
I think I'm gonna give Amazon another day & then if I hear nothing.... Order from CPW as they have it in stock with Next Day.

I really didn't wanna get it from CPW, but getting a little tired of waiting.
[Nexus 6  General] lesterbangs:
Has anyone tested wireless charging yet? Just wondering how long it takes to charge device this way.
[Nexus 6  General] AntonyStark:
I bought a wireless Charger for my Mother's Nexus 7 so when I'm over there later I'm gonna test it with the Spigen before I order one for myself.
[Nexus 6  General] marra2:
Got a case from Tesco until I can get a proper one £18 fits nice
[Nexus 6  General] meletios:
Sorry if it was not clear ..in short if your order says 'Reserved' and you dont have a delivery confirmation yet then someone has messed up, especially if you were in the first batch.

Hopefully it makes sense to you this time.

If you read it in the context of my post, it means

"if it shows "RESERVED" (and you did not get a delivery confimation then) then someone has messed up"

I thought this bit was obvious, obviously not :rolleyes:
[Nexus 6  General] chubby65:
I'm using the wireless charger i got for the nexus 5

And I've not given it a full charge on it yet but it works and seems to charge pretty quick tho not sure if it's charging quiet as quick as the turbo charger
[Nexus 6  General] sjdean:
That's if you believe anything that comes from their mouths.

That's, makes sense now. Of course, how do you know if you were in the first batch? How long should it be between Reserve and Dispatch should it be? Can they reserve stock without it being available?

Knowing the answer to these questions means I can go and shout at them a bit more or just continue to wait patiently.

Thanks