yashsingh1/xdaforums huggingface dataset:
[X 2014 General] CollinFX45:
While my reason for needing their customer service is much different than yours, I completely agree that it is by far the worst I have ever dealt with. I am going to completely cease all contact with them and simply go through my credit card now. I am going to dispute the charge and let them deal with it. They received my device September 26th for a refund and I still do not have the money. I ordered a replacement shortly after (I switched carriers) and I have yet to even receive the replacement. Being fed up, I tried multiple times to cancel my order and despite the phone not being built or sent to me, they refuse to cancel the order. Multiple reps have said they cannot cancel it. I call BS and will dispute the charge on that one as well. I am absolutely, 100% done with Motorola. I don't care if they make the greatest phone in the world. I will not ever give them another penny.

This is coming from a guy who bought two 2013 Moto X's the day they came out, along with a Dev edition a few months later. I have sang praise for Motorola time and time again and it's a shame to see the process become so terrible this time around. I don't know who is to blame, nor do I care, but just through I'd share my experiences.

I don't expect any push back from my credit company, but if they're unwilling to take action then I'll seek legal action against Motorola at this time.

-Collin-
[X 2014 General] _MetalHead_:
Yeah the outsourced customer service at Motorola is worthless. While they do try to help, nobody has any clue what they are talking about and it appears that Motorola doesn't have much faith in them in that they aren't given the necessary tools to resolve issues without having to escalate the claim every time. I have MotoCare on my 1st gen Moto X so I decided I wanted to pay the $35 deductible and get a brand new one just to shelf- it took three phone calls over the course of a week to get to the point where I can order the replacement. Someone was supposed to call me back twice and never did, so I kept calling back, getting meaner and meaner with every call. I really cannot stand outsourced customer service, especially when they are in India. You can't understand a word they are saying, they are all trained in American slang which they end up using improperly to hilarious effect, and somehow they are all named Steve.
[X 2014 General] CollinFX45:
Well I wish I got Steve! Instead, I got Alex, who I can assure you is not in India. Latin America, if I had to take a guess.

By the way, if this helps anyone, the "Escalations Department" has a phone number that I demanded after we kept getting cut off. They don't give this out unless you're super upset apparently!

1-800-734-5870

They still haven't solved my issue, but it gets you past the level-one bots at least.

-Collin-
[X 2014 General] dia_naji:
I might be one of the lucky ones. I had a damaged moto x and it took me 5 minutes to request and RMA.
[X 2014 General] west5648:
Sorry to resurrect an old posting, but I am compelled to share my horrible experience with their RMA process.

Starting on Nov. 7th I get my RMA info that it went through and they were sending me a replacement phone. And per usual they were putting a security fee hold on my debit card account, which is fine and I understand the reason. I receive the replacement phone shortly thereafter, and getting the replacement I return the old phone the next day. Fastforward 2 weeks later I receive an email stating they never received the phone and I would be charged they security fee. So I called they day sent email before they ever actually took the money out of my account, they CSR noticed the error, and even showed Fedex delivered the phone to them on the 13th, and was told I would not be charged. And just to be sure I called again the next day to be sure they actually canceled the charge, and was once again assured they would cancel the charge. And then this Monday rolls around and checking my account, they charged me 273 dollars! So now im stuck in horrible CSR limbo with trying to give me a refund, which basically is going to take 2 weeks. I'm pretty sure this is the last Motorola phone I purchase...
[X 2014 General] Hawon:
If the charge was on credit card, call credit card company and report fraudulent charge. Much easier and less time consuming.
[X 2014 General] wrick01:
How cute. You actually have the option for an rma or customer exchange program. Canadian here, with a cracked screen. Moto wants to send it to a 3rd party repair shop.

7-8 business days down time, no replacement phone, and a 'should be around 200$" guess from csr.
[X 2014 General] west5648:
Paid with my debit card(all I have to use), so I have to go through my bank which is just as pain stacking...
[X 2014 General] danielgava:
I'm from Brazil. I've had a problem on my Moto X's earpiece connector, and a week later the battery was on 5% and then the phone just died. It was Saturday night.

On Monday morning I took it to Motorola's assistance, and left the phone there for evaluation . Half hour later I received an email telling me to go there and get a entire new device! So I'm pretty much satisfied.

In time: my device was with bootloader unlocked and rooted. No pure edition.
[X 2014 General] caanda45:
Ahhhhh yes they love to screw us Canadians......I had a Moto x 1 st gen and got the same run around....I will not buy another product from them as they treat Canadians like dog crap....
[X 2014 General] tlr1000:
I have to agree that Motorola has terrible service. In my case, I ordered a Moto X (2014) with the black friday discount. Order was put on hold by motorola pending me calling in. I called in and they made an assumption my mailing address was a PO box when it was not. I called in to clarify and the rep said no problem, will have order completed and email confirmation will go out tomorrow. 3 days go by and nothing so I called. Spoke to different person who advised that order was cancelled. went back and forth and after over 20 email exchanges, nothing. I'll never buy another motorola product
[X 2014 General] ir0nraven:
I've had a very similar situation. I just made an extensive post on the Motorola Forums, here:

https://forums.motorola.com/posts/76dfe13bcd

And got a private response that should use that corporate email. I just sent that -- we'll see what happens.
[X 2014 General] Pilz:
I had an issue with my Moto Nexus 6 (yes I know its not a Moto X) but my experience with moto was actually very good. I called them and got directed to the tech support for a RMA, the call dropped so I called back got a nice lady who overnighted me a replacement phone, and no hold was placed on my CC. That's not bad service but I'm glad it wasn't worse. My wife's Moto X shipped 4 days after ordering it with the Moto maker and she got the pure edition. It will be here on the 6th according to FedEx.
[X 2014 General] shamelin73:
I have only had good experiences with there customer service......

that said there billing department is something that needs work.
[Sony Xperia M] santhire:
I can't able to delete data from .thumbnails folder in internal memory it's using about 2gb space I have deleted folder but free space is same as before after deleting the file I tried to create a new file with the same name but it is showing task failed

Please give me solution for this guys
[Sony Xperia M] StraightEdgeKid:
Download es file explorer, delete thumbnails folder, create a file called ".thumbnails" and you will get rid of this problem forever...

sent from public phone using coins.
[Micromax A116] :
Q&A for [ROM] [Port] [4.2.1] [Stock] Canvas 4 ROM for Canvas HD A116

Some developers prefer that questions remain separate from their main development thread to help keep things organized. Placing your question within this thread will increase its chances of being answered by a member of the community or by the developer. Thanks for understanding and for helping to keep XDA neat and tidy! :smile:
[Micromax A116] anant33:
Problems founded audio in music, videos, calls

I have founded problems in all audio call music videos very slow comparing original chd 4.2.1 rom please check
[G2 Q&A, Help & Troubleshooting] mikedec:
SO I have a Telus LG G2 and want to use it on wind (aws).

With my old S2X I just flashed a T-Mobile radio and it worked, but I guess the hardware has to be there, will this work on the D803?

I see this guy had success with this method: http://www.htcmania.com/showthread.php?t=800420

If flashing a radio won't work what about this: http://www.xda-developers.com/android/remove-band-restrictions-qualcomm/

Please give me some advice, I don't want to sell this phone :(
[G 2014 Q&A, Help & Troubleshooting] omujeebr:
My moto g have a problem the ear piece is not working sometimes. Not every time but its too annoying.

I googled it and i have seen many entries regarding this. And it also says latest update fixed this problem but this is happening again and again.

A quick restart solves this problem but i hope u guys have solution.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
I've had my VZW Moto X for a week now and I'm having trouble with the Hangouts app. Every so often when I bring up Hangouts to read a new message, it'll pop up for a brief moment then kick me back out to my homescreen. Then will continue to do so every time I try to open the app back up until I restart my phone. I've tried clearing cache, app data, uninstalling updates, but nothing fixes it without a reboot... at least not consistently. And to top it all off... because Hangouts came preinstalled, I can't completely uninstall it to try a fresh install. This has happened at least once every other day since I've gotten this phone. I was running Dalvik until yesterday when i switched to ART. Happens using both. I used Hangouts on my 2013 Moto X without ever an issue. Any suggestions?
[X 2014 Q&A, Help & Troubleshooting] tacosrdelicioso:
Strange. I had hangouts fc on me once. Today actually. But it was only once and worked fine afterwards. I refuse to update to the new hangouts. They ruined it
[X 2014 Q&A, Help & Troubleshooting] sthpaw01:
I had the same issue for the first day or two, then the force closing stopped.
[X 2014 Q&A, Help & Troubleshooting] akellar:
Same here but rebooting clears it up
[X 2014 Q&A, Help & Troubleshooting] durtoffmysboulda:
reboot

Had this issue like 3 or 4 times on VZW as well. Only way to open the app to send a text was to reboot, very annoying...latest verzion of hangouts.
[X 2014 Q&A, Help & Troubleshooting] akellar:
Still having this issue. Really annoying.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
So I found a quicker fix than restarting the phone. If Hangouts force closes, I open the stock android messaging app for just a moment. Then, once I've backed out of it, Hangouts magically works again without a reboot. Don't know why it works... but it does... at least on my device.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
I really wish I could figure out what is causing this issue... It happens at least once a day and nothing seems to be a fix that works every time.

It seems to me that every time Hangouts force closes initially, I get a notification from the Play Store for an app update. Also, when it force closes, usually Messaging will start force closing as well if I try to open it. So incredibly frustrating...
[X 2014 Q&A, Help & Troubleshooting] akellar:
Agree fully. I have not been able to associate it with anything but it happens daily. Drives me insane.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
I'm tempted to do a factory reset, but I'm afraid I'll go through all the trouble to reset everything and it'll continue to happen. Are you using the stock launcher or something else?
[X 2014 Q&A, Help & Troubleshooting] akellar:
Nova
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
I'm using the Google Experience Launcher. The fact that more people aren't complaining about it leads me to believe it must be some weird conflict between a couple apps/Google services.
[X 2014 Q&A, Help & Troubleshooting] akellar:
Yeah I need to try and remember to get a log next time I see it.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
It just happened again! I really think it's somehow tied to Play Store Update notifications. Any time I'm actively using Hangouts and it crashes, I will then immediately get a notification that I have one or more updates available in the Play Store. How could these two be connected and what can I do to sever this connection? I sideloaded the updated version of the Play Store... maybe uninstall updates?
[X 2014 Q&A, Help & Troubleshooting] akellar:
Get a logcat when it happens. Really only way to be sure
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
Can you get a log cat if you're not rooted?
[X 2014 Q&A, Help & Troubleshooting] akellar:
Yeah and I was finally able to do some digging. It's actually tied into contacts somehow, which I never had noticed before. When hangouts is auto-closing so will people, phone, and generating a new text message. Basically anything looking for contacts. Still not sure why though.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
I think that for some reason it's tied to Play Store notifications. I've also had Hangouts crash while sending a MMS picture message. Don't know if these crash instances are related.
[X 2014 Q&A, Help & Troubleshooting] akellar:
It's not tied to Play Store. I have no updates pending and I'm looking at the logcat.
[X 2014 Q&A, Help & Troubleshooting] nandroidz:
Just go to app info and clear the data

It should work on most cases :)
[X 2014 Q&A, Help & Troubleshooting] alphabets:
I also get random fc's from Hangouts sometimes. Even happens occasionally when I try to change the notification sound in the Hangouts setting. I'm assuming the app needs an update, something is conflicting.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
Done that a couple of times without a change in app behavior.
[X 2014 Q&A, Help & Troubleshooting] redwings73:
Apparently there's not a fix yet? I'm having the same issue.
[X 2014 Q&A, Help & Troubleshooting] akellar:
Best fix I have found is to reboot. Waiting a while seems to work too but I'm impatient.
[X 2014 Q&A, Help & Troubleshooting] redwings73:
That works for me, too....annoying to say the least. I've also been getting this with Google contacts recently.
[X 2014 Q&A, Help & Troubleshooting] akellar:
Yeah, I stated earlier that the logcat shows it's an error occuring in contacts/people. Will crash anything trying to read contacts (phone, messaging, etc).
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
As I've stated before, and my case may be isolated, every time Hangouts crashes while I'm using it, I'll immediately get a new Play Store app update notification. I don't think I've had a single Hangouts crash that wasn't followed by a Play Store notification.
[X 2014 Q&A, Help & Troubleshooting] akellar:
Yup and I requested a logcat so we can compare the issues and see if there's something in common.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
What app can I use to get a logcat on a non-rooted device?
[X 2014 Q&A, Help & Troubleshooting] akellar:
'adb logcat' doesn't require root
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
Does the logcat app have to be running at the time of the crash, or do you open and view a report after the fact?
[X 2014 Q&A, Help & Troubleshooting] akellar:
In my case I could recreate the crash over and over again so the steps I took are below -

1) adb logcat -c (this clears all backlogged logs)

2) adb logcat

3) attempt to open hangouts

4) stop adb logcat (ctrl z seems easiest but how is up to you)

5) copy log to pastebin and post link here
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
Did a factory reset of my phone and manually reinstalled all the apps I wanted instead of letting the play store do it automatically. Could never get a log of the error as it as happening, but it seemed to not be tied to Play Store notifications as I had thought, but rather when my phone would do a sync of my Google account. Every time my messaging apps would crash, my Google account had synced minutes or mere moments before. No issues so far... will report back if it happens again.
[X 2014 Q&A, Help & Troubleshooting] GreenMunky:
Been 36 hours since my factory reset and no force closes/crashes. Transitions seem much smoother as well.
[HTC One Max] bakulesh:
m using sprint htc one max......i tried to install m8 sound mod of harmon kardon and after restarting i got n error saying system process is not responding

so after this i restored my twrp backup and thought all would be normal again.

after restoring twrp backup i rebooted the phone...but it gets restarted at the htc boot animation screen

i even flashed stock rom again...but it restarts every time at boot animation screen

please help me...m really tensed about this now

and dont know what to do now :(

please help me !!!! :(

this is the link of m8 harmon kardon mod link which i installed

http://xdaforums.com/showthread.php?t=2737498
[HTC One Max] dottat:
If you flashed an adsp for the m8 onto the one max you did a very dangerous thing. Backup your stuff that is on internal sd and run the rooted RUU I have posted for Sprint. Then install twrp and nand back.

http://xdaforums.com/showthread.php?t=2865704
[HTC One Max] bakulesh:
omg..yes i flashed the adsp file.

ok i will do as u said n report back...but i had tried to install this ruu recently but i got stuck in ruu mode with htc logo with 4 triangles in the corners..but i solved it later

i will download this file again will see if it works this time

the download of ruu file will take whole night today

please help me in this thing to bring out phone from endless restarts

and thanx for immediate reply !
[HTC One Max] bakulesh:
hello sir,

first of all i would like to say a million thanks for helping me!

i did exactly like u said n flashed the ruu. last time i had flashed it by using method 2 which had failed for me

this time i tried method 1 and worked smoothly for me and phone restarted quickly and normally in 1st boot and working normal.

again thanx..thanx a lot for this help...really appreciate it.

i wont forget to hit thanx button :)

only problem now is that m not able to flash recovery it says failed

.C:\Users\SlipKnoT\adb>fastboot oem rebootRUU

...

(bootloader) Start Verify: 0

OKAY [ 0.047s]

finished. total time: 0.047s

C:\Users\SlipKnoT\adb>fastboot flash recovery openrecovery-twrp-2.8.0.1-t6spr.im

g

target reported max download size of 1542111232 bytes

sending 'recovery' (10244 KB)...

OKAY [ 1.953s]

writing 'recovery'...

FAILED (remote: not allowed)

this is what i get
[HTC One Max] ahmedj31:
check if you're bootloader is unlocked
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] Kilihari:
Ohh yeah baby,

It's been done. They havn't said it has been done, but I assume that it has since I have checked their sice a couple times a week for the past couple of months just waiting for something to be said. They have removed the message about Softbank phones being unable to unlock. So I "ASSSUME" that you can now fully crack your phone with Softbank v1.09. Also for the simle fact that it is version 4 http://www.imei-check.co.uk/M3100v4Unlock.zip of their software instead of version 3. So, now we can crack, our X01HTs, we can downgrade to 1.04, flash with a English rom, then downgrade again to 1.01 and then flash with our custom splash screens.

Imei-check has cracked post December Softbank phones.

www.imei-check.co.uk

-Joe.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] pof:
Interesting! Anyone tried it? Are you x01ht post december 2nd, able to flash another radio after unlocking?
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] GbMan:
Success!!

I tried as soon as I saw this post, I had previously bought the IMEI thingy (technically speaking) and realized that my phone was a post Dec. (I originally thought I got it in November, but I realized that I was just an idiot)

anyways a couple minutes later I'm using my Docomo Card on my unlocked Softbank phone.

I'm not gonna lie, it was well worth the $40.

Now, I am not sure if my mail is working. So you guys have any idea about the Docomo mail if that works or not on the Hermes?
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] doitfu:
Unlocck Success,but unable to flash another radio version.

I tried radio version 1.16 and 1.20,but unable.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] keiuchid:
I tried too.

This version can unlock sim, but but can not unlock ExtROM.

Radio can not upgrade, can not flash another radio.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] Asukal:
guys Congratulations!

the solution has came to you <fortunately not by me :(

But please pay attention to flash another ROM on Unlocked X01HT.

it eazy lost GSM ROM while you flash ROM on that.

<not all of them, but very highly possibility of this problem>

*Problem of no-Radio rom(by Pof)

http://xdaforums.com/showthread.php?t=286755

i also killed 3 hermes already, so i hope you all pay attention of this.

*My dead hermes;

http://asukal.net/blog/2007/01/hermse.html

(i meant "this problem is not coze of UK IMEI Unlocker", it will be happen on another hermes too)
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] somatom:
My X01HT orignal version is spl1.09, now i have downgraded to1.04,and flash Dopoda ROM(1.04),so can i unolock my H01HT with M3100v4unlock?and will it be blocked?
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] keiuchid:
Thank you your attention.

I don't flash other rom, only use unlocked this.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] mj13:
I also have the same situation, will it be able to unlock if mine is downgraded to 1.04 and flashed HK rom.:confused:
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] keiuchid:
They say as follows;

(1)

How do upgrade other radios:

Unlock using v4b unlocker. Upgrade again to the X01HT 1.09 rom. Now flash the phone with a COMPLETE rom (for example cingular 1.24 or imate ). Now the radio will be changed to something else. YOU MUST flash a full rom on a 1.09 so your radio it be flashing too.

(2)

ok again. PRIOR to flashing NEW RADIO ROM you have to upgrade to bootloader SPL1.09. You DO NOT NEED to run the unlocker again. Your phone has to show SPL1.09 when you run the ROM update with the radio of your choice.

Extended ROMs are EMBEDDED in the firmware update. Any access from WindowsCE to this ROM has nothing to do with SIM or CIDunlock.

So solution:

1) Update to bootloader SPL 1.09

2) Then run the update with radio firmware you like

NOTE: DO NOT RUN THE UNLOCKER AGAIN! Then it will work.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] qtotter:
i don't fully understand you. are you saying imei-check says;

1) you can actually change radio rom 1.14 on x01ht?

2) you need to have bootloader 1.09 (by burning a full rom that includes bootloader 1.09 first) to burn a rom from different companies? after unlocking??

3) you should not use the unlocker more than once?

we'd appreciate if you could give us a clearer idea about the process. thanks.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] harryk1372:
keiuchid,

Same here. I don't understand what the process is. If "they" means imei-check and if you have their written response on the process, please copy that and paste it in your reply here. It doesn't matter if it's long.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] mj13:
OK, got their reply.....it can be UNLOCKED even you downgraded to 1.04 and flashed different rom:D
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] somatom:
It's ok , i have bought the unlocker,it absolutely works on my X01HT.so i enjoy it now.
[8525, TyTN, MDA Vario II, JasJam Software Upgradin] keiuchid:
My english is very poor, sorry.

The message that I posted was imei-check's reply.

(1) I can not change radio rom 1.14 on x01ht, so I can not understand imei-check's reply.(They said that could change rom)

(2) I only used x01ht upgrade rom.

(3) Yes.