[Xperia Z3 Compact Q&A, Help & Troubleshooting] stinkypete:
yes no problem will do it tomorrow

I left the handset at the office so will send the image tomorrow

very poor experience with the retailer Mobilephonesdirect they simply didn't want to know so I'm going to take them to court

---------- Post added at 02:09 PM ---------- Previous post was at 02:04 PM ----------

THIS IS THE FULL EMAIL TRANSCRIPTION with mobilephonesdirect the service rep seems to gloat that I didn't take the warranty

Mobilephonesdirect review

Hi

The sales process was average

After sales is terrible, they got back to me quite quickly to tell me that my cracked screen should go straight to the manufacturer

Really unhappy with their service, this is the email and wish I hadn't brought the piece of crap phone , sony are ****e

This is the email:

Hi

Purchased this 2 weeks ago

Sony Xperia Z3 Compact Black

MPD2-00284423

17-10-2014 14:47

Last week I put the device in my pocket protected in a case, when i took the device out of my pocket the screen was cracked

The handset has never been dropped and nearly always protected in a felt case that covered the phone completely, clearly there is some sort of fault with the glass to crack under virtually no pressure

Ideally would like device to be refunded as it has become faulty within 28 days

Please advise on the procedure

Kind regards

From: webshop@mobilephonesdirect.co.uk

To: stinkypete

Date: Tue, 11 Nov 2014 15:16:05 +0000

Subject: RE: Faulty Screen Sony Xperia Z3 Compact Black MPD2-00284423 17-10-2014 14:47

Good Afternoon,

Thank you for your email.

We are sorry to hear that you are experiencing issues with your handset.

This will be covered directly with SONY please contact them on - 0370 523 7237

I will also request a proof of purchase for you today, this will arrive to you via email within 48 hours.

Many thanks,

Laura

From: stinkypete

Sent: 11 November 2014 19:44

To: Webshop

Subject: RE: Faulty Screen Sony Xperia Z3 Compact Black MPD2-00284423 17-10-2014 14:47

Hi Laura

Thanks for getting back to me

But as requested I wan't to get a refund on the handset, legally mobile phones direct are bound to do this

As I bought mobile phone from you. I have discovered that the phone has the following problem described.

The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract I am entitled to have the phone refunded and I would request that you confirm that you will do this within the next 14 days.

I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it?

Kind regards

ood Afternoon,

Thankyou for your email.

As per the quote you sent '…. The Sale of Goods Act 1979 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. ….'

The handset was delivered to you in perfect working order, by your own admission, the crack appeared some time after you had started using the handset.

Unfortunately you declined to take the first months free insurance which would have covered the handset for accidental damage, therefore your only option is to contact Sony direct for a quote for repair.

Kind regards,

Laura