yashsingh1/xdaforums huggingface dataset:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Revontheus:
Well then you are lucky to not have experienced it unlike

these reports

of other people complaining about loose back panels.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] DarkNate34:
I have had my Z1 replaced 4 times before.

My Z3 Compact has a defective flap straight out the box, I'll fix it myself. The camera lens cover is already scratched. It looks like plastic with blue coating on. Once the image quality is degraded significantly, I'll just replace the back cover by myself.

Sony phones aren't really of good built quality.

The next flagship phone I buy won't be from Sony.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] kruq90:
Yup. I think u guys do not consider those cases in other countries.

Cause only on Polish forums I have read about this problem countless times.

And I do also have the same thing with my Sony Xperia Z3 Compact.

I love this phone but I hate it's fragility...

I've already reported it to Sony and I hope that guarantee will cover it... and red "splash" on the photos, and a crapy speaker...

We'll see.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] DarkNate34:
My Z3 Compact, Indian. Zero hardware issues, plenty software issues.

Played Shadowgun Deadzone until my phone heats up to 45.0°c, cooled it down to 3.0°c on a ice cooling pack in 10 minutes, no cracks whatsoever.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Firov:
The back glass on mine cracked as well, between the camera and the edge (see picture). I've never put my phone in my back pocket, and and hasn't suffered any impact. In fact, looking at the crack, there doesn't appear to be any kind of impact fracture. It just... split. Annoying, to say the least.

**WARNING - Large Image**

[IMG="Cracked Rear Glass"]https://lh3.googleusercontent.com/3OAHQeYKdA4-fHgeQ3ObsbFk7u9lj1JqipIHhvuzvA=w2024-h1349-no[/IMG]
[Xperia Z3 Compact Q&A, Help & Troubleshooting] `Ghost`:
that crack looks kinda cool to be honest :3
[Xperia Z3 Compact Q&A, Help & Troubleshooting] whitzes:
Another Z3 bites the dust. My phone is still at the Sony repair shop, so i'll have to fill out the survey after it is returned.

My Xperia Z3 front display cracked while in my car mount. I was running Waze at the time, and yes it was a bright and sunny day. Sony refused to fix it and cited scratches on the edges as proof of it being dropped, which it never has. The scratches are from debris getting lodged between my case and the phone. I had to pay $135 to get it fixed.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] SkidrowSKT:
/watch?v=ZnFSRt1xdoc

Have a look at this Youtube video. Notice how the scratch just below the camera appeared out of nowhere when the guy was rotating the phone.

This is scary and probably the reason why I'm not going to buy the Z3C (It's a great phone and one of the best mini/compact varieties that exist) but the spontaneous cracking ruins it all. :rolleyes:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] DarkNate34:
My phone is months old, dropped twice, hard on concrete, front and back, no protection. No cracks, only smudges on the frame.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] evildog1:
What is your Manufacturing YEAR? mine is 15W22 (Year 2015 and week 22). i hope 2015 is better that 2014 because most peoples have random screen crack with Z3 that was made in 2014 https://docs.google.com/forms/d/1TbzuItq2xFDTS7iXX_mpiXN0MEINdA521bJkWaPlPRk/viewanalytics . i drop the phone, screen cracked even it have flip case and it was my fault. i haven't put a screen protection that was made by sony.

i just found this thread and now i'm afraid that the screen randomly crack while gaming or something. i always play games, my phone always overheat and no random cracks. is there any tips and tricks on how to prevent random screen cracking? should i use sony's screen protection?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] DarkNate34:
Mine was September 2014. Use Nillkin's Amazing H+ tempered glass.

I sold my Sony Xperia Z3 Compact yesterday.

Bought the Samsung Galaxy S6 Edge 64GB Gold.

I applied BlueArmor tempered glass on my new phone.

Online videos shows my phone can withstand knife scratches, but mine got a hairline scratch (not deep) while I was cleaning it before applying the tempered glass, at least the scratch doesn't affect the display. Home button got scratches, several of them in 2 minutes after purchasing the phone, same thing happened to my mum's S6... ****ty plastic crap.

Overall phone is better than the Xperia Z3+, especially the camera since it has OIS.

To be honest, only Xiaomi and Apple makes phones that have no ****ty problems with the build material/quality.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] stuartshackleton:
I was texting on Sony Xperia Z3 Compact. I heard a crackling sound that lasted for a couple of seconds and I felt a grainy texture on the back of the mobile phone. When I turned it around I was shocked to see the back of the phone had shattered. I had little shards of glass in my fingertips.

I contacted your online help. They advised me to return the phone for repair, which I did.

I was shocked to be asked to pay £57.48 for the repair.

I contacted your online help again and asked why the repair wasn’t free. I was told ‘In this case they have diagnosed that the issue appeared not due to component failure but as a result of impact or stress damage on the back cover’.

I was holding the phone in my hands texting when the glass shattered. I don’t have extreme super strength.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] DarkNate34:
This is why I stopped purchasing Sony devices. Loving my S6 Edge.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] jjmontero9:
Three times

The back plate of my phone has also cracked several times (three).

*The first time, because I wore it at my back pocket.

I got a replacement back plate from ebay and installed it myself.

*It broke again after two months, no reason (I stopped wearing at my back pocket).

*After replacing the back plate for another new one, it broke again, and this time I swear I treated my device with extreme caution.

These back plates are extremely brittle,

I am about to go to a HW store and get an aluminum plate to cut it myself.

It may not look so beautiful but it might work better as these cheap plastics.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] xshopper86:
Well, another article blaming Sony for bad quality....They should really do sth:

http://android.com.pl/news/50263-wkurza-mnie-jakosc-wykonania-smartfonow-sony-i-serwis-tej-firmy/
[Xperia Z3 Compact Q&A, Help & Troubleshooting] slikkie:
I have xperia z3 compact from october 2014. After about 6 months there was a spontanious crack in the back from the camera lens to the side, almost bottom. I send it back and it got repaired according to warranty. When i got it back it was fine again but then the front cracked spontaniously. In this case the screen does not respond anymore. Send it back again and it was replaced. For almost a year the phone was fine but a few weeks ago, a year and a half after purchase, the back screen cracked again. Again from camera lens to the side, this time about half height. I send it back again and it will be replaced due to two years of warranty. I like this phone very much it is compact,fast and beautiful. The only thing is that i will replace it as soon as warrant is over since replacing the back is about 60 euro and the front is about 170 euro. Too bad for Sony but i will buy a different brand i think.

---------- Post added at 10:41 PM ---------- Previous post was at 10:33 PM ----------

Altough this is an awesome fast phone with great battery life and good camera another reason for buying a differnt brand, beside the screen cracks, is Sony is tremendoesly slow in releasing updates.

More than half a year Marshmellow is available but Sony still runs on Lollipop. Sony is a slow operating company anyway, i know professionally, but their new line of smartphones were already announced in Barcelona feb.2016 but will not be available on the market before summer 2016.

That will be far too late. Competition will be further ahead. Besides downgrading their X line to non waterproof , only the most expensive model will be suicide for this companies phone devision.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] DarkNate34:
Do not go for Samsung. Hundreds of bloatware, so far I've disabled 138 of them. Awful battery life. My S6 and my ex-S6 Edge doesn't last over 6 hours when used moderately.

Go for the HTC M10 or LG G5 or Nexus (2016, when available).
[Xperia Z3 Compact Q&A, Help & Troubleshooting] bibs213:
Oh wow! I bought a second hand z3c [even after all the warnings on this thread] earlier this week. Not longer than 10mins ago, I managed to drop it from the top of my first floor landing, had it drop, hit a few stairs and smack the wall at the bottom. I naturally assumed the worse when I went to look at the damage. Luckily to my surprise it hadn't cracked! Fell out of my pocket as i lay my jeans over the bannister at the top [-_-]

I also dropped a HDD that was in the same pocket [Screenshots below]
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Didgesteve:
I had a front screen crack, horizontal, half way down. It was so fine it took me a while to work out what was going on as the top half of the screen stopped responding. But to credit Sony, I called the helpline, tried a few fixes on the phone, then was given an address to send the phone to. I had it back within a week, new screen, no cost.

Everyone who complains that Sony rip them off for repair - The service centre isn't stupid, it's obvious if the screen has a stress fracture (bad manufacture) or has been dropped.

I had the same problem with my Z1 compact and again, Sony stepped up and repaired it under warranty.

I think the Sony screens are one of the best on the market, being able to see them from different angles counts for a lot. It's unfortunate that if they are cracked they stop responding, other phones can still be used.

Perhaps that's why this thread has so many haters, you might not complain so much if a screen cracked but you could still use your phone.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mister_r:
I had two Z3Cs crack spontaneously. It's rather amazing this can happen so frequently.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] darkgoon3r96:
It's a known issue with the Z, Z1, and Z2. It has 21 pages of posts on Sony's forums just for the Z2. Maybe it is an issue, maybe it isn't. Either way, I want to be informed the best I can.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CollinsJ:
Its an "issue" with every phone. These are no worse than anything else out there, unless you get something with a sapphire screen. Every bounce is different so a phone from 1 foot will break if it hits right versus one from 10 feet that won't break. These are glass like screens on every phone, dragon glass or gorilla glass have the same chance to break.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] darkgoon3r96:
I shouldn't even bother replying to you when you can't even be bothered to read the title. This is about the glass breaking by itself, not from a fall, and not from sitting on it.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
I did notice that there are far less breakage reports on the big Z3.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Bäcker:
In fact sapphire screens would be way more prone to cracking than the mineral glass used now - except if they make them considerably thicker, but that would make normal glas stronger as well.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] difto:
1500 are you kidding or what? They sold 39 millions Xperias in 2013. For this particular model, the first two weeks 500'000 units is conservative.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Sparksys:
To people who got their glass cracked by itself..

Do you have a screen protector and a case?

---------- Post added at 05:29 PM ---------- Previous post was at 05:28 PM ----------

To people who dropped their phone and got their glass cracked due to the drop..

Did you use a case on the z3c before the drop?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
Sapphire would be a good choice for the camera glass I think, though.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CollinsJ:
Oh, i read the title and also where people say there have been 6 reports of this. So I'm still trying to figure out why it is such a huge issue and we get about 10 posts a day on it.

One there is a big chip out of the top right corner of the screen, not sure how that got there but wasn't a "break randomly on its own.

Two of them are the same person.

One looks like someone tried a bend test, but it could have been random so we'll say that is legit.

Another could be legit as well, but just above the power button there looks like a chip on the edge of the glass however its not a great resolution pic and pretty grainy so hard to tell.

The last green one could be legit, but due to it not being straight it looks more like a phone that got pretty hot and then cooled too quickly, but hard to tell on that as well.

Again even if we assume they only sold 1000 phones your looking at a .05% chance of it happening. Reminds me of the article of the girl that slept on her S5 with it under the pillow while it charged in using a off brand battery and complaining it started smoking. Yea it will happen, but the odds are pretty rare and normally take outside circumstances to happen.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] darkgoon3r96:
Yes they are the same person that's why it's separated with a forward slash, the last thread contains two people so it adds up to 6. 7 if we count the person who posted in this thread and 8 if we count the person who posted on /r/sonyxperia, whether or not it's a huge deal is yet to be known, maybe it's only happening in hot countries, it's fall right now, and who's to say that everyone who is getting the problem will come on xda to tell us? If an average person had a cracked glass he or she would go back to the store.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Spinnerdcc:
Took mine out of my front pocket and discovered that the rear glass has cracked, playing with the phone now shows quite a bit of flex in it.

i have sent it back to the retailer for them to pass onto Sony ( z3 compact btw )

Not dropped or subjected to impact
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
What flex do you mean? The cracked glass or the entire phone?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Spinnerdcc:
The phone, with a little force I could actually see it bend and the gaps in the cracked glass got bigger.

it looks like the rear glass gives it quite a bit of structural strength.

Deffo no flex in the glass!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] bullseye:
Here the same problem. It was fine before putting it on the charger. I know because i was looking at the back and front before. When i took it from the charger suddly i see a vertical crack from the top to the right centre. No force No drop No backpocket nothing like that!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] demon_xxi:
Guys, I'm the owner of the first cracked screen post.

Don't tell us about how sturdy you phones are . Mine had no flex or anything. Solid, sturdy, beautiful.

On the evening I felt like touch is acting up and next morning I saw the crack. Thin line like in most other cases.

Some of the photos here you see the pieces missing on edge - looks more like a drop.

Mine is a clear cut and visible only in good light or if you press on it.

I'll be sending to RMA tomorrow, will see how Sony respond.

The worst part is that I want this phone badly. So hope they will come up with some solution or straightforward replacement plan.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] blinky28:
Let's see how laughy you are when your screen or back glass cracks chief

Shame on you
[Xperia Z3 Compact Q&A, Help & Troubleshooting] ShadowFlare:
My Z3C will be arriving sometime later today, so I'll be reporting here as soon as the glass cracks in the next couple of days. Exciting!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] uroczatina:
I found my 6 days old Z3 screen cracked after putting it down on sofa... The phone wasn't dropped, doesn't have any scratches, just one long thin crack along the screen, the touch screen doesn't work any more so at the moment the phone is completely useless.

Has anyone who sent the phone to Sony had a response yet? Not sure if to claim it on insurance or try to get Sony to repair it
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
You must be kidding us...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] uroczatina:
I wish I was!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] alirob:
Just heard back today. Sony/Handtec want to charge me £40.85 to fix the crap they supplied me with. I can only advise that people don't buy this phone or order from Handtec.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Crewville96:
You must have the most uncomfortable couch ever...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
Maybe it's a stone couch like in the Dwemer ruins of Skyrim.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] uroczatina:
OK then, long story long, though I don't think it makes a massive difference. Have been using the phone for an hour or so constantly calling and texting, then went out for a ciggy break and kept using the phone while out, it was coldish but not freezing, came back to the house, put the phone down on sofa, picked it up after a while and then after I failed to unlock the screen I noticed the crack
[Xperia Z3 Compact Q&A, Help & Troubleshooting] unk3:
Im convinced that a major factor in all these instance has to do with delivery process. Perhaps during delivery the phones were put through extreme temperatures or pressures which caused the glass to be more brittle? Or may be the UPS/DHL guys are not treating them as fragile shipments?

Like many people have said, the phones were 'not' wrapped when delivered from clove. In addition many people claimed discoloration in the flaps (due to heat?). Wonder if the phones are loosely placed in the box.

There has to be an X factor causing spontaneous cracking of glass...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CollinsJ:
Don't think I laughed at all, but to drive everyone in panic mode from a .07% chance is nuts.

---------- Post added at 05:07 PM ---------- Previous post was at 05:06 PM ----------

My phone from Clove was wrapped.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] uroczatina:
You might have a valid point, mine wasn't wrapped and the box in which the phone was placed has a dent
[Xperia Z3 Compact Q&A, Help & Troubleshooting] techguyone:
I do wonder why on earth makers still use materials that are prone to damage in the name of 'fashion' I think I'd have preferred the plastic of the Z1c especially as the phone is in a case anyway, less headache for users and less for the makers too if they don't have to deal with lots of returns.

I have noticed while playing videos that the back of my phone gets rather hot to the touch, wonder how that works with glass expanding/contracting.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mmm273:
Z1C had cracking displej itself (and still have)... So back crack on Z3C is better :D :D

no, really, Whole Z series had problems and they still use that design...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] bilboa1:
if they used plastic they'd have less sales. heck ppl complained about the plastic back of the z1c

ppl also complain about the aluminum back of the iphone6, because you see, aluminum bends

basically, until we come up with graphene backs i dont think anyone will stop complaining. and even then theyll complain about smth then ;)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] 2mal16:
Same reports about cracking glass in germany, taking Amazon Ratings as Hard statistics its about 6 percent, but then again happy ppl tend to review less. If u have a cracking screen, easiest way is to lawyer up, in germany the seller hast to prove that its actually your fault, u will get a refund or at least a replacement. Of course you can try it the easy way first ;)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] xShin:
For what it's worth, my phone's been great this far in terms of durability. I keep my phone on my back pocket and sit on it quite often, and today I actually dropped it from waist height onto a hardwood floor. No scratches or cracks thus far.. Let's hope it stays that way lol

---------- Post added at 10:33 PM ---------- Previous post was at 10:28 PM ----------

You may have a point there.. Although I do want to point out that my phone from Clove was wrapped.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] jasestu:
Hmmm, temperatures extreme enough to weaken glass would have destroyed much of the rest of the packaging and device...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] 2mal16:
Its seems to be Not the actual Temperature rather than the temperature shift. Furthermore the glass cracking could just be the final outcome of another Material eg the frame bending and forcing the glass to crack. This i find more reasonable. Nevertheless this Problem again is hard to Diagnose from distance, it could be a combination of everything like delivery, storage, bad material batch (no batch behaves the same ), ich bad usage or even some dyscalculation in the engineering process. It also could be something completetly different. Winters coming (at least for the northern hemispshere ;)) so i guess well all notice soon enough (assuming my hypothesis is correct)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Iruwen:
Tempered glass is resistant even to extreme temperature variation, so there would have to be something going wrong during the manufacturing process already that weakens the material.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] blinky28:
Nobody is trying to drive anyone into a panic, Laughy.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Knerm:
I already have 2 cases of a self cracking backcover. The first one cracked while i was taking some pictures and shooting videos.

I sent it in and got it repaired for free by the warranty contractor. 3 Days later I got it back and it looked perfect, so I started setting up the phone and playing arround with some apps. While doing so it cracked again while I was holding it in my hands so I sent it back in yesterday. Worst product experience I've had so far...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Bialynia:
Sounds like your phone may have a structural issue forcing the glass to bend, and then crack.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
I've had mine for a full three weeks now and nothing has cracked. :good:

Some very light micro scatches on the back, though. The back definitely uses softer glass, but that means it should also be more resistant to impacts.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] unk3:
What color phone? Im wondering if white would be the best to hide those micro scratches.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Crewville96:
I can only see microscratches on my white Z3C if i look at it under direct light and hold it about 2 inches from my face.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Vluvstech:
My whit Z3C has small scratches on the back panel as well. I cased it from the moment I got the phone, so the back glass is very susceptible to scratches imo.

I've ordered a tempered glass film for the back. Should get it tomorrow.

Also ordered a champagne gold Nilkin case as my Imak crystal clear case is too slippy and very prone to scratches.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] degraaff:
Black, but it's only visible when I hold it directly under a very bright light though.