[Sprint  Galaxy Note 4 Q&A, Help & Troubleshooting] thegipper:
Sucks that the Best buys by you are doing that. I always noticed the "Not all phones are eligible for trade-in and trade-in value may vary" language in the details but it doesn't say anything about a minimum value on the phone. My guess is they put that statement in their so that people can't bring in some completely unknown "smart phone" for the promotion. I found every one of the phones that I'm going to trade in (HTC touch pro 2, motorola electrify, and galaxy s mesmerize), all are valued at $0 though (which is irrelevant). The reason why it says "trade in value may vary" is because if you trade in a phone that is worth more than the $200, you will obviously receive the greater amount, not just $200.

Did you ever ask to speak to the store manager? I highly suggest you do if you were trying to use the promotion. Like others on here, get names and even better, have them agree to accept your working smart phone because you meet ALL the criteria in the promotion. There is no way Best Buy is going to turn down thousands of people (maybe tens of thousands) because nearly all used smart phones that are older than a year old have $0 dollar on their trade in page, for some hidden restriction that isn't clearly in the details of the promotion. Again, if it said "phone trade in value must be $10 or greater" there wouldn't be any debate, case closed. But when they use language like "trade in ANY working smart phone and receive blah blah blah" that is a pretty straight forwarded statement that NO store manager could defend denying. Obviously they have to put in language that it must work, not be damaged and so on but if there were any other restrictions, they would HAVE to list them on the promotion.

Trust me, as I've confirmed over and over, there is no minimum value required to use this promotion. If they do try to deny people, you are going to see massive amount of complaints to the point that Best Buy corporate will be forced to make them honor it.

BTW, your motorola droid X can be found on their trade in page. Here it is https://tradein.bestbuy.com/client/...le-phones-motorola&brand=&offset=100&limit=20

When I brought those phones in that I listed above (the ones I'll be trading in), they also couldn't find it in their system. They said they would still take them, but it may be difficult to get the system to make the transaction if they can't find it. I had the guy turn the monitor so I could see it, because I found them myself on BB website, turns out, the pimply faced kid in the phone department cant spell mesmerize, touch pro or electrify correctly. Once I pointed it out that he spelt them wrong, he found all three phones.

I think your BB store may have some severely uninformed employee's working there, I would strongly suggest that you talk to the store manager.

---------- Post added at 07:28 PM ---------- Previous post was at 07:19 PM ----------

Not trying to beat a dead horse here but one thing that I did just notice that may back up what your finding is the language in the promotion that says "Not available in all locations and some stores may have additional limitations."

It very well could be that the stores by you have an "additional limitation" by requiring a minimum $10 trade in value on the phone, if that is the case, that really sucks for people who have Best Buys that are requiring that. The majority of us have confirmed that our locations do not have that requirement.

Again, hope you can get it worked out if you want the phone. Good day!

---------- Post added at 07:47 PM ---------- Previous post was at 07:28 PM ----------

A long discussion about this has been going on the best buy forum and can be found here: http://forums.bestbuy.com/t5/Cell-P...200-gift-card-for-trade-in/td-p/853517/page/7

Best buy has responded and said that NO value is required but the other criteria must be met.

Ok, I'm done :good::good: