yashsingh1/xdaforums huggingface dataset:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] clouds5:
I think it's funny that when the backs of plastic phones scratch no one cares, but when a glass back has some tiny scratches everybody loses their minds :) that's what's going to happen even the steel back of htc phones get scratches over time... That's why I bought the white version because no one is going to see the scratches anyway unless you really look for it. And everyone else should get a case. I usually have a case with me that I can install quickly when I'm using it outdoors while hiking and stuff.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] dagispyromanen:
First off, I get why people are skeptical. It seems quite unreasonable that the glass would break without any interaction with the device.

I can't be sure of that the phone spontaneous cracked the glass by charging in the dock, or if it were cracked when I put it there.

All I can say is that I have treated this phone with great care and I still woke up to the backside glass cracked.

Sony said to my local retailer that this wasn't a warranty issue. But they were still kind enough to fix this under warranty.

If you take a closer look at my pictures, you can perhaps see a tiny (2mm in length) chip just below the Sony logo. If this is a result of me man-handling the device or if it's a result of 'self'-cracking, I can't be the judge. But the way I have been using the phone, I would argue that it is within the realm of acceptable handling.

Analogy: If the windscreen of your car cracked on the highway, by the force of the wind resistance of traveling 120kph. Wouldn't you argue that something is wrong?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CollinsJ:
If the car in front of me kicked up a rock then I don't think I would consider it warranty, or if I tried to fold up my car and stick it in my pocket ;p Every circumstance will be different, several of the phone backs haven't just broke on their own, maybe there have been a small few though.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] vex_sb:
this is serious **** happening :mad:

almost sorry to bought it and even worse , my 2 friends got z1 compact's and 1 friend z3 compact, based on my review lol :D
[Xperia Z3 Compact Q&A, Help & Troubleshooting] dagispyromanen:
Correct, if there are external circumstances that affect the intended use-case for said product. :)

What I was trying to emphasis was that if the product was thought to be used in a certain way, it should be able to withstand that type of handling.

As usual there probably are people who's trying to use the situation for their benefit (free glass replacement).

But if there really is a problem with the quality of this phone, shouldn't we try to be as honest as possible?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CollinsJ:
Yes, but that isn't always the case. Many folks just want to blame someone else and have them pay for the mistake. I recall a few pictures where people said they just broke randomly but they had a couple chips out of the edge of the glass, and one said they put it in their pocket and drove to work and it just broke yet looking at the picture it looked like they had tried to wrap the phone around their forearm. Of all the pictures I've seen only a couple looked legit, but also could be attributed to getting the device hot then setting it on a cool surface. *shrug* Hard to tell what is legit and what isn't on some of them.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] tomjm27:
back cracked

I have just noticed the back of my z3c white is cracked from between the camera and flash right down to the bottom corner of the phone. It has never been dropped and is only 10 days old. There isnt a scratch on it anywhere else and no sign of an impact.

Not sure on next appropriate action? I do love the phone and it prompted a return from the dark side back to andriod but this has thrown major question marks over my decision!

Hoping the customer service of sony will be as accomodating as those over in cupertino.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Iruwen:
How's that related to Android? There are tons of companies building Android phones. And Sony isn't well-known for its superior service.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Crewville96:
Could you please describe what was going on a few hours before the crack? Big change in temperature? Charging? Running 4k video or gps or something else that makes phone hot?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] xalodogan:
Can you plz tell us the numbers back of the flap where you insert the sim card ? There's a txt like 14W38 etc . It shows the date when the phone have been produced. 14 is 2014 38 is week number.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] winston6969:
There's no text on mine there?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] tomjm27:
There only a single digit '4' on that flap.

I left the phone in my car for maybe an hour on a hot day. The temperature change would change would have been faily extreme but over the space of say 15 mins. Surely this isnt enough to break it?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Karojba:
I wouldn't believe it if it didn't happened to me.

My HTC one M7 got a microphone broken, and it send it to repair. I didn't want to wait 20 days with a dumb phone so i bought a sony xperia z3....

The phone was fine 11 days and today it just cracked the screen.

I was outside (it was cold, around 10 celsius), i put it in my jacket pocket (nothing else inside) and when I came back to my working place the screen was cracked.

It looks like a big problem for sony and the z3 owners :(
[Xperia Z3 Compact Q&A, Help & Troubleshooting] gadgetman04:
Wait till winter really kicks in!! I want this phone but all I hear is cracking cracking and cracking!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] jauhari:
distorts the display???
[Xperia Z3 Compact Q&A, Help & Troubleshooting] dvoodoo:
Just posted on another thread, less than impressed with the build quality of what is otherwise a really nice phone, but with all these cracked screens being reported .....

http://xdaforums.com/z3/general/screen-cracks-easily-t2904248/page5

http://xdaforums.com/attachment.php?attachmentid=2999657&d=1415140297

14W38
[Xperia Z3 Compact Q&A, Help & Troubleshooting] CollinsJ:
Yea... all 15 cracked screens, several which happened do not look like on their own, should scare you away, and clean up our forums as well.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] el_sur:
Yup, it's happened to me as well

Sadly, it happened to me. It was in my backpocket, while standing for about an hour doing some work. I pull out the phone, and see this nice big crack across the back panel. Other than that, the phone is in excellent condition. What a shame.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] WillyVWade:
I got another delayed post-drop crack, would say about an hour after the drop I noticed it...
[Xperia Z3 Compact Q&A, Help & Troubleshooting] stinkypete:
its just happend to me

had it in a case in my pocket on the way home from work, pulled it out and the damn thing had cracked, guess going from a hot room to the cold ouside , really unhappy the retailer mobilephonesdirect.co.uk diddn't want to know
[Xperia Z3 Compact Q&A, Help & Troubleshooting] MILJANN:
El sur: Every material is constructed to put up with some amount of pressure. over that it will crack. so I don't think your back pocket it is good for your phone.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] 6pool:
Plausibility

To those who are so dismissive of reports of spontaneous cracking; don't be.

It is perfectly possible that, due to an oversight in the production process, or material selection the glass panel at the back of the phone has some pre-existing residual stresses or defects which severely reduce its fracture toughness.

To those complaining about the numbers of complains vs. number of phones sold; yes, I agree that it is likely only a small proportion of phones that may be defective. However, you have to realise most peoples first reaction to a cracked phone is not to run to XDA and post about it. It is likely that the problem is under-reported.

Furthermore, if the phone does have preexisting defects due to a manufacturing flaw it is entirely possible that there will be many more 'spontaneous' cracking incidents in the near future as these defects extend and finally reach a critical length.

I will likely still buy this phone, I am just pointing out that some empathy for those who have been faced with a cracked phone is not entirely unreasonable. :)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] dlau77:
Can you tell me more about your experience and possibly provide pictures of the case and broken device? I'm asking because I am considering using this retailer but worried about possible bad customer/return service.

Thanks
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mario24601:
All of these are accounts are worrisome. :(
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Hunnert:
I had my phone in a shirt pocket, no bumps or falls greater than ~1dm onto tables. At some point the front screen cracked, can't say for sure when. A thin, barely visible, hairline crack, which unfortunately completely killed the touch screen.

It was bought from a swedish retailer but since they couldn't give me neither an estimate (should warranty be denied) nor a time for repairs, I instead sent it in to mysupport.sonymobile.com. 10 business days later it was returned,

repaired under warranty

.

I realise this doesn't help those of you who hasn't gotten it repaired under warranty, but in my case sony deserves praise. Hopefully this is a sign that they understand the problem and will accept similar repairs under warranty.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] pipspeak:
That's the only good news in all this -- that Sony seems willing to repair at least some phones with such cracks (probably as long as there's no sign of impact damage).

I saw a video of someone doing a bend test on a Z3c. You could see the phone flexing as he did it and the glass did not crack. Although, maybe it cracked two days later :laugh:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Salsation:
I am really anxious about buying this phone because of this problem, and I heard Sony is reluctant to fix the issue (has been happening since Z2).

Can we get an account from someone who cracked their phone AND got a replacement from Sony ?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] pipspeak:
There's such an account three posts above this :)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Amoreme:
Cracked screen too

I had mine in my shorts pocket, bent down to help take stones out of son's shoes.

Took phone out of my pocket and the rear screen has a crack now.. :( I do love this phone, very sad about the crack, the phone is probably not waterproof now either :(

Never had a phone crack in my pocket before.. Even my tight ones.. Sniff sniff..

:crying:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] vo4LG:
0.6% isn't much, unless you happen to be one of the 0.6% (and actually it is probably much lower than that) who bought a new phone which then had the screen crack under normal use conditions. If Sony repairs these units as it seems they eventually did for the Xperia Z (when there was no impact marks and the cracks were single cracks and not 'shatters') then it is inconvenient but not a disaster. At least one person in this thread had Sony fix the device. If Sony doesn't fix the device despite it genuinely being a crack from normal use, then it is a much bigger problem.

The difference between even a 0.05% chance of spontaneous screen cracking with Sony fixing it, and 0.05% chance of spontaneous screen cracking without Sony fixing it is whether I would be willing to recommend the phone to people or not.

---------- Post added at 06:49 AM ---------- Previous post was at 06:46 AM ----------

If you have a wallet with a glass front and back, I wouldn't suggest putting that in your back pocket and sitting on it either.

Best case scenario is that there are forces bending the phone because of the chair cushion compressing under you. Worse scenario is your pants themselves exert force bending the phone because of the tension in the outer pocket material due to the sitting position.

---------- Post added at 06:51 AM ---------- Previous post was at 06:49 AM ----------

Out of interest, how are the results of the survey looking? (I don't have the specific model in question but was considering recommending it, so I don't want to taint the data by submitting)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] stinkypete:
Here is the picture of the screen and the felt case that I used.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] istux:
I like skiing and I think this will be the first time in my life that I won't bring my phone with me on the mountains this winter :crying:

Here sometimes the temperature range can be very wide between the valley and the top of the mountain (up to 30 degrees)... it could be very stessful for this glass that seems to be so fragile :rolleyes:
[Xperia Z3 Compact Q&A, Help & Troubleshooting] iucidium:
I narrowly avoided them (stock issues on orange color)

---------- Post added at 04:12 AM ---------- Previous post was at 04:11 AM ----------

DONT.

try Carphone.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] batousan:
Hairline Crack

Posted on Xperia support forums but add me to the list with the same issue:

"I have just had the same thing happen today, was fine this morning went on my phone on my lunch break and theres a similar hairline crack across the lower right portion of the screen, no drops, no signs of damage to the sides and I have a 3 year old iphone 4s with a crack free screen which proves I'm careful with phones :smileyhappy:

Just reported to customer care so the phone will be sent back soon. Really disappointed :smileysad:

ED. Also, I walked into a three store to mention this and was told by a rep that this isnt the first xperia z3 she has seen with an identical crack, several other people have been in (busy store on Oxford St. London)."

I will take some clear pictures before sending off.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Harry3:
Had my phone 2 weeks, took it out of my pocket today and noticed a crack on the one of the bottom corners on the back of the phone. It looks like I may have bumped it against something while it was in my pocket, but absolutely nothing major. Really annoying because Im waiting for a case to be delivered and a bump should really not cause glass to crack. I owned an iPhone 4s before this and used it 3 years with no case and it has no scratches, cracks, dents or anything.

Also the painted plastic that frames the glass is noticeably worn in one place, like the sheen has been scraped off.

Why isnt there a company out there who makes a premium quality Android phone with decent materials? Im willing to pay the price... just make the damn product!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] plasticniki:
I posted this in the other "glass survey" thread but might be better here:

My front and back glass mysteriously developed cracks / scratches this morning. I've not dropped it, nor do I keep it anywhere with sharp objects. I bought it via mobilephonesdirect and am therefore a bit hesitant to contact them having heard they're not very good with returns. Contacting Sony has just resulted in "send it in and we'll tell you if you have to pay anything" which I don't really want to do given there are multiple scratches on it.

There's one quite big scratch on the front which is the main thing I'm worried about. No idea how it happened. A barometer test reveals it's still waterproof but I'm worried about dust getting in after smashing a previous phone's screen and lots of dust getting in. Also I'm worried about it getting longer. But repair might be costly if it's not covered under warranty.

Any advice?
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Amoreme:
Only thing I can suggest is sending it in. I am hoping mine is covered by warranty, I mean how can it be reasonable for one not carry their phone in their shorts? If it is not covered under warranty, they will let me know and give me a quote to fix the backscreen. If I think it is too much, I can say no and they will send it back to me and I can keep using it the way it is.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] stinkypete:
Mobilephoesdirect update

Tried complaining to their twitter this was their response:

"Mobile Phones Direct ‏@mobile_gossip 22h22 hours ago

Hello, just letting you know that I am in discussion with management at the moment and will get back to you soon. Thanks, LCW"

Will keep you updated
[Xperia Z3 Compact Q&A, Help & Troubleshooting] nibbz2710:
Hi, I have been following this thread since the end of October when my Xperia Compact developed a crack on the rear. I only had the phone for a month prior to the fault. It happened on the final day of my in Florida with approx 30degC heat outside and a nice cool 18degC indoors. I had been using the phone to play Plants vs Zombies 2 and web surfing etc in the hotel lobby waiting for my bus to the airport. I put my phone down on to the table, then picked it up again a few minutes later and felt what I thought was a sticker it picked up from the table, turn it over and voila big crack. I started doing some searching and and found here.

Anyway when i returned to the UK I raised a ticket with Sony Support, sent my phone off and within 10days had it back repaired no questions / third degree from anyone and no invoice!

I can only assume since it was to the rear and there was absolutly no damage or scuff marks to the bevelled trim they saw it as a genuine fault hence no cost.

0.6% in terms of failure rate is actually quite high when talking about a company with the quality procedures such as Sony and in particular a new product such as this. I would expect them to have negligable failures for new products given thier budget for development and manufacturing process engineering not just for their sites but for sub contractor manufacturing facilities.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] smackey:
I bought 2 Z3Cs and both have cracked backs within a week. One feel less than 1 foot and the other just randomly appeared. Pretty frustrating.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] mario24601:
Been reading so many cases of breaking glass...I think we have to remember it is glass but having said that my over 2 year old N4 (also has glass sandwich) has never broken....unfortunately I just returned my Z3C today, not for this issue but for the screen sensitivity that causes bounce back...it was driving me mad!!
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Tim.C:
I posted this elsewhere before I found this thread, so apologies for the double post - but I've done it anyway ;)

Manufacture date is 14W37 if anyone cares. My crack is also a lot less than most people have. You really have to look hard to find it. If the phone worked, the crack would not bother me at all. Looks like a hair on the screen if you get the angle right, rest of the time invisible.

And no, there are no other marks or scratches like some of the photos have.

---------------

Well I just logged in to see if anyone else had their z3 crack on its own.

At least I'm not alone.

Was working fine and texting the wife about what to buy from shop for tea. Went out (from nice warm house to fairly cold - 23 deg to 6ish deg). Plugged headphones in and started music, got a bit annoyed it was not responding normally, assumed fingerprints on screen.

Got home and it was very odd response, tried turning on and off glove mode etc

Phone was just in my pocket while I walked to the corner shop and back.

Bit later went for my early evening game of Bloons TD5 and nothing was working - closer look, hairline crack in screen from bottom speaker curved round to halfway between corner and camera button.

Phone has NEVER been dropped and is only 5 weeks old. No other damage at all - not a mark on it, and the crack is almost invisible.

I've never damaged or scratched a phone, and they go up mountains, off roading, etc etc. (this one hasn't done any of that yet) so it's not like I'm clumsy or any thing. I have a Nokia 5.1 that still works, my HTC HD2 is wellused with the coating peeling off the back, but the screen is unscratched as new.

I now have a virtually useless phone, and an argument to have with someone that it wasn't my fault, it just cracked.

Maybe this is the time (after 17 years of no damage ever) that I should have paid the rip off prices for insurance

Gutted.

By virtually useless, I mean the screen from just above the 3 main 'buttons' to just below the second row of 'shortcuts' doesn't respond. As the home screen wont rotate, I can't make or receive any calls, and can't start most of the apps
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Fwosh:


---------- Post added at 08:55 PM ---------- Previous post was at 08:52 PM ----------

Hi mate, I'm in the UK and had the same problem. My back just cracked diagonal after 5 days of owning. Sent into Sony and got a free repair with 8 day turnaround. No questions. Still crap though and shouldn't have happened. Never dropped or bashed
[Xperia Z3 Compact Q&A, Help & Troubleshooting] dlau77:
Have you noticed any change in the quality of the replacement glass?

I remember one user saying it appeared/felt like a better quality.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] bobski32:
Hey guys.

My sister-in-law just bought the phone yesterday(because of my recommendation). They gave her an otter-box type case, and she dropped it about from 3 feet up and now the back screen is cracked. Impossible I said! But now I see its a manufacturing problem.

She going to try and bring it back tonight to futureshop. I'll keep you posted.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] stinkypete:
Good news that Sony repaired the phone

Personally I want a refund
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Fwosh:
I'm gonna be honest and say no. Feels and looks the same. I'll be pleased if it's tougher though obviously lol

---------- Post added at 11:50 AM ---------- Previous post was at 11:48 AM ----------

Yeah I agree I really like this phone but am worried it will happen again. Makes me even think about going to a lg g3 with all that plastic.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Bobbeh84:
Argh man, I just found out my third Z3C has a crack on the back. This maybe to do with temperature as it was cold outside (2C) and I was switching between going outside in the cold and going inside a few times. It hasn't been dropped in any way and has been in a case the whole day.

This is getting ridiculous now, this is phone is so fragile.

1st pohne: front completely shattered the first time i dropped it. Ok I can accept that, although my previous phone survived many drops.

2nd phone: Replacement sent by my insurance company, faultly battery had to be sent back.

3rd phone: Crack mysteriously appears running diagonally across the back. Phone has never been dropped or manhandled.

This is so infuriating. Last Sony phone for me i think until they can get there QA under control.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] AM Radio:
i'd like to know this as well.

because either:

a) the glass is weak and must be reinforced

b) the glass is weak, despite screen protectors and a case, it's just a matter of time/situation/environment before the glass will crack
[Xperia Z3 Compact Q&A, Help & Troubleshooting] zed011:
I'd rather they make the back clear plastic and lower the price of the phone if they can't prevent issues like this from happening.
[Xperia Z3 Compact Q&A, Help & Troubleshooting] stinkypete:
Have an update, mobile phones direct after many letters and legal threats have agreed these phones are faulty and will refund once Sony confirms it wasn't dropped
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Hevroth:
Will you post what your manufacturing year and week is? (e.g. 14W41)
[Xperia Z3 Compact Q&A, Help & Troubleshooting] Bobbeh84:
14W37