yashsingh1/xdaforums huggingface dataset:
[Android Q&A, Help & Troubleshooting] shuqfaqat:
i follow every step that you stated earlier. after relocking the phone, it enters booting process which is when the screen shows white asus logo. i've just keep it booting itself for couple about 30 second and suddenly the screen goes blank and get into bootloop. it keeps looping the white asus logo without the circling animation.... then it starts looping again. after several times booting. it shut down itself.

if i connect the usb cable, it will shows battery with lighting symbol but without animation of charging (as like the battery is empty).

kind of lost hope. :crying:
[Android Q&A, Help & Troubleshooting] sapzones:
Agreed with u shuqfaqat... Is there anyway you could suggest rajgopi?
[Android Q&A, Help & Troubleshooting] RajGopi:
i can help you only if you can get into droidboot menu
[Android Q&A, Help & Troubleshooting] shuqfaqat:
tried the command prompt. it shows error: devices not found. tried other command such as adb devices and fastboot devices. same result.
[Android Q&A, Help & Troubleshooting] sapzones:
Thanks anyway Raj. that's what i trying to do also. the reason why i came into this forum is want to find the solution how could i get into droidboot since my zenfone was stuck on asus white screen. Perhaps, there is someone out there can help. otherwise, i have to return my zenfone to shop for repair or something.. i dunno....
[Android Q&A, Help & Troubleshooting] RajGopi:
try this friend may be it can help( suggested by other xda member on other thread) http://xdaforums.com/showpost.php?p=55916775&postcount=1055
[Android Q&A, Help & Troubleshooting] shuqfaqat:
i've tried and nothing happen. just blank screen.

i wonder what would happen if i sent the phone for repair? will the repairman format it using other software or they will probably change the hard disk ?(assume it as normal computer if the disk is corrupted).

googled for other flashing software to get back into bootdroid. any recommendation other that ADB or fastboot?
[Android Q&A, Help & Troubleshooting] RajGopi:
i guess the service center guy will flash a firmware which has extension of.raw this raw files installs everything from the root of the zenfone

actually there is a flashtool i found on this blog http://www.asus-zenfone.com/2014/09/asus-flashtool-installer-for-zenfone.html but unfortunately even he doesn't have the .raw file for Zenfone 5
[Android Q&A, Help & Troubleshooting] shuqfaqat:
i've read about that too. i found the .raw file for zenfone 5 in some 4shared.china. currently i'm downloading it. the file is about 700+MB.

the problem now is, that software is not detecting my phone. already re-plug the cable but still no sign of detection.
[Android Q&A, Help & Troubleshooting] RajGopi:
make sure of intel mobile drivers and asus drivers(can be found on asus website)

after installing drivers restart your pc and then try connecting again
[Android Q&A, Help & Troubleshooting] shuqfaqat:
i think my computer got problem to connect to bricked phone. it popups notification that drivers install successfully. but when opening using adb dan fastboot it shows error: no devices connected. :(
[Android Q&A, Help & Troubleshooting] Nishant Hada:
My model number is Asus Zenfine 5 A501CG(T00J). But the procedure you told is for A500CG(TOOF). I cannot find my SKU version from DROIDBOOT as i updated to kitkat.Will it also work for me?
[Android Q&A, Help & Troubleshooting] jereyeap:
White Startup Screen

Hi! I'm actually new to all these stuffs and I apologize if I used the wrong terminology for certain things. So, I do hope that you would forgive me for that. So, I followed this guide and the whole rooting process was sweet! Now, I can gain back my SD Card access in certain apps as well as other rooted phone benefits which I'm totally thrilled! Just wondering... After I install the Unlock Bootloader app and it successfully unlocked it, the boot screen was white instead of the black one that we usually see. Is there a way to make it back to the black boot screen we always see? Does applying the same version of updates through adb sideloading solve this problem? Does the adb sideloading get rid of the root after that? I would appreciate that I could save the root. Because, I gone all the way to unlock and relock the bootloader. Thanks!
[Android Q&A, Help & Troubleshooting] roemzz:
Can you share the link for the *.raw for zenfone 5? Thank you.
[Android Q&A, Help & Troubleshooting] RajGopi:
reflashing the update package will bring back your black boot logo but it kills the root

by the way did you relock the bootloader??
[Android Q&A, Help & Troubleshooting] jereyeap:
Hey RajGopi! Yes, I did relock the bootloader. It still shows up the white boot logo. Well... If it does kills the root, i guess i just have to bear with it. I can't live without root these days. I bet root. :D I guess i can still reflash the update package if i need to have warranty claim or sending it to the service centre for checking up right? Haha!
[Android Q&A, Help & Troubleshooting] RajGopi:
if you want to claim warranty then just before going service center just flash the whole kitkat update package via sideload or by placing the package in your internal storage

when you flash the kitkat package it kills the root abd restores the black boot logo and there won't be any trace of root or unlocked bootloader and your warranty is still safe:highfive:

press thanks if helped

proud to be rooted:good: :good: :laugh: :D
[Android Q&A, Help & Troubleshooting] Fdian:
My phone died after the KitKat Upgrade.

Last night I updated to Kitkat via OTA. Updated all the apps that needed updating and ran Antutu. Everything was working fine till today morning.

Picked a random game from PlayStore called Fast and Furious 6 to see out how it performs. It ran well for a while and then the phone stopped responding. A message popped up saying What's Next crashed and I powered down the phone. After that it wouldn't start or respond at all. No matter what combination of buttons I press it is just dead. The phone was fully charged because it was plugged into my desktop before I started playing this game. I dont even play any games on this phone usually and then this happens.

The phone was not rooted. Last night I was browsing this thread but thankfully decided against rooting or unlocking for the moment.

Some of you seem to have problems with the phone being stuck at the white logo after attempting to root it. Well I didnt even root and my phone is dead.
[Android Q&A, Help & Troubleshooting] RajGopi:
firstly about your phone i never saw anyone complaining with the problem you explained so sorry to say that i can't help

if you can enter into droidboot menu(power off device first and then hold power+vol up button till you see droidboot menu) then say it here and i can help you

as you have not rooted you still have warranty so go to service center, get your zenfone repaired

i even play very high end games like Modern Combat 4(1.8GB) and The Dark Knight Rises(around 1.4GB) on my zenfone 5 and i never had such problem

now coming to rooting process

rooting solely depends on you how you follow the procedure and how much you understand the risk of rooting and how to solve problem if you get any while n after rooting

yes two members from this thread ended up with white screen but many had rooted successfully and running their zenfones without any issues(you can check the views of my attachments) you can even check my post of rooting on other thread where all the ZenFone 5 and ZenFone 6 users discuss on that thread

here is one example who rooted successfully and even relocked bootloader and having no issues

http://xdaforums.com/showpost.php?p=55940433&postcount=46

http://xdaforums.com/showpost.php?p=55955871&postcount=49

very few come here on xda without rooting their phones

only rooted users know the advantages of rooting
[Android Q&A, Help & Troubleshooting] kherdiezel:
I think I broke my phone.

I think I broke my phone.

I tired to follow the below instruction since I can't update my phone to new version UL-ASUS_T00F-WW-2.19.XX.XX. But when my phone won's start anymore. Can I recover my phone from original state? how?

fastboot flash fastboot fastboot.img( system fastboot files are flashed or restored to original)

fastboot flash boot boot.img[[system kernel is restored(not necessary but just to be sure everything is original and system files)]]

fastboot flash recovery recovery.img ( system recovery is restored)
[Android Q&A, Help & Troubleshooting] ianmarcel:
I experienced this too, but I found a fix after long hours of tweaking and crying (haha).

Access bootloader/fastboot in your zenfone 5

Then open in your computer CMD fastboot, type fastboot -w

This will erase your userdata.

Then flash the recovery.img.

After that you can access the recovery option in the fastboot in your zenfone 5.

In the recovery option you can install the new firmware.

Again adb sideload (filename).

Found this fix after 10 hrs.

I'll upload a screenshot later.
[Android Q&A, Help & Troubleshooting] RajGopi:
try this http://xdaforums.com/showpost.php?p=55959373&postcount=54
[Android Q&A, Help & Troubleshooting] kherdiezel:
Tried that. I have successfully flash the recovery.img from UL-ASUS_T00F-WW-2.19.40.18-user and entered the recovery mode but when I tried to run the "adb sideload <filename>" from my computer I get an error below.

error:"device not found"

also, from my zenfone I see this message "'E:Can't open /tmp/update-script.log" I hope this is normal.
[Android Q&A, Help & Troubleshooting] RajGopi:
install fastboot , adb , intel mobile drivers and restart your pc after installing all these drivers

then connect zenfone 5 in droidboot menu-->enter recovery-->apply update via sideload
[Android Q&A, Help & Troubleshooting] kherdiezel:
I have installed adb and fastboot from this thread http://xdaforums.com/showthread.php?t=2588979

I can't seem to find the intel mobile driver for windows 8.1 64 bit..

Still getting device can't be found. What I noticed is when I enter droidboot the phone were recogniced by my PC(I can see the usb icon) but when I entered recovery I did not see the usb icon in my PC and did not recognized my phone. would this be the problem?

My last resort is to factory reset my phone from droidboot or wipe/factory in recovery. would this solved the issue? how can I factory reset my phone?
[Android Q&A, Help & Troubleshooting] ianmarcel:
Before you flash the recovery image, you need to type in "flashboot -w" so that you may clear the previous recovery image then after that you can now flash a new recovery file.
[Android Q&A, Help & Troubleshooting] kherdiezel:
Yes, I did that. but I guess the issue now is my PC can't recognized my phone when I enter in recovery. thus I get an error: device not found when I flash the new file.
[Android Q&A, Help & Troubleshooting] RajGopi:
here you go with drivers

intel mobile drivers : https://software.intel.com/en-us/android/articles/intel-usb-driver-for-android-devices

asus usb drivers : http://dlcdnet.asus.com/pub/ASUS/ZenFone/A500CG/ASUS_Android_USB_drivers_for_Windows_20140325.zip

install them and restart your PC once

Before you flash the recovery image, you need to type in "flashboot -w" so that you may clear the previous recovery image then after that you can now flash a new recovery file. credits ianmarcel
[Android Q&A, Help & Troubleshooting] ianmarcel:
Please look at the screenshot:good:
[Android Q&A, Help & Troubleshooting] ianmarcel:
Thanks again for the credit. I found a way to unbrick my phone although I still am having a hard time rooting it. It seems that whenever I flashed the supersu and reboot, I am stuck at the USB like logo and I believe its bricked. I am trying the second option although my device cannot be detected. I wish you have a screenshot for the second option or at least in the first option you'll post a screenshot of the step-by-step method that you did. Anyway thanks again.
[Android Q&A, Help & Troubleshooting] sapzones:
Bro, how to enter bootloader/fastboot? My zenfone can't even enter into droidboot.

Computer also not detect my zenfone. Sometimes when its detected, its show as 'cloverview'.. still facing with the same problem since last 2 days..
[Android Q&A, Help & Troubleshooting] ianmarcel:
Hold the volume + key and the power button at the same time. Wait until it vibrate. Sometimes the first attempt didn't push through so you need to try it the second time.
[Android Q&A, Help & Troubleshooting] kherdiezel:
The link you you provided are all USB drivers. please look at the cmd below.

c:\adb>fastboot -w

Erase successful, but not automatically formatting.

File system type not supported.

Erase successful, but not automatically formatting.

File system type not supported.

erasing 'userdata'...

OKAY [ 5.653s]

erasing 'cache'...

OKAY [ 1.153s]

finished. total time: 6.807s

c:\adb>fastboot recovery recovery.img

usage: fastboot [ <option> ] <command>

c:\adb>fastboot flash recovery recovery.img

target reported max download size of 1321317717 bytes

sending 'recovery' (12177 KB)...

OKAY [ 1.760s]

writing 'recovery'...

(bootloader) secure device

(bootloader) signed image

OKAY [ 2.067s]

finished. total time: 3.830s

c:\adb>fastboot reboot-bootloader

rebooting into bootloader...

OKAY [ 0.331s]

finished. total time: 0.333s

c:\adb>adb sideload UL-ASUS_T00F-WW-2.19.40.18-user.zip

error: device not found

error: device not found

c:\adb>

It's frustrating already. Would be good idea to factory reset my phone?what are the steps? my phone is quite new so I don't mind resetting.

THanks..
[Android Q&A, Help & Troubleshooting] RajGopi:
why is it not detecting your phone even now?

just uninstall the previous drivers if you have any

just install the intel mobile drivers properly because the second option of rooting have adb and fastboot drivers included in that package.

just make sure of intel mobile drivers and now test it by connecting your zenfone(normal mode) and run this command in your Command prompt

adb devices

if you find your mobile serial number on CMD screen then you are ready to go

read the bottom of my first post and there you will have instructions to be followed

or here it is i explained

first of all download this

extract it and connect your Zenfone to pc in normal mode

do not remove or unplug your zenfone during this process

now double click on the root-zenfone-5-ww.bat(select tw if your SKU is TW or CHT if its CHT SKU)

follow instructions

now sit back and relax

dont panic during this process your zenfone reboots many times(like 6 times i guess)

and when it says finished just look out for SuperSU in your App Drawer

and yes you are rooted
[Android Q&A, Help & Troubleshooting] sapzones:
I think I've done that for almost more than 2++ times...:o:(
[Android Q&A, Help & Troubleshooting] RajGopi:
well then if you want to factory reset then you have the option right in your droidboot menu

if you can enter into droidboot menu you will see the option of factory reset

to enter into droidboot menu

power off your device

now hold power+volume up buttons till you see special kind of menu

its the droidboot menu there you will find option of factory reset

scroll using volume buttons and select using power button
[Android Q&A, Help & Troubleshooting] RajGopi:
never lose hope

give it a push again

i want your ZenFone to be normal again because you are the only guy in this forum with white bootlogo screen

the other solved his problem

i don't want anyone in our thread to brick their Zenfone

:good: :good:
[Android Q&A, Help & Troubleshooting] sapzones:
Anyone here know how to format/factory reset this zenfone without using the power+vol^ method? other than that method?
[Android Q&A, Help & Troubleshooting] kherdiezel:
300

One last before I factory reset my phone. :) I tried you suggestion below

c:\adb>adb devices

List of devices attached

c:\adb>

what seems to be the problem? does this mean my device is not recognized?how can i fix this?I have already uninstall/install the asus android drivers.

TIA
[Android Q&A, Help & Troubleshooting] RajGopi:
if you want to test for adb drivers

open cmd and run this command

adb(just adb doesn't matter where your current directory is)

you will see lots of lines or commands processed or displayed after entering the adb command(this means adb drivers installed successfully)

if you want to test for intel mobile drivers

open cmd

run this command

adb devices

if you see your device serial number(or any number) then intel mobile drivers are installed successfully

problem in your case is your device is not recognised

that means problem is with your intel mobile drivers

:good:
[Android Q&A, Help & Troubleshooting] RajGopi:
you are using windows 8 right???

refer this link once https://software.intel.com/en-us/android/articles/how-to-install-intel-usb-driver-for-android-devices-on-windows-8 may be its the reason why your device is not recognizing
[Android Q&A, Help & Troubleshooting] kherdiezel:
so I factory reset my phone but the problem still exists. the phone still won't open and stuck in the asus welcome message. I'm beginning to worry.

Droibboot>Factory Reset

I also found wipe data/factory reset inside recovery, what are the difference between the two?
[Android Q&A, Help & Troubleshooting] RajGopi:
if you can enter into recovery then why dont you sideload the Kitkat update package via ADB

applying update via ADB sideload explained in first post
[Android Q&A, Help & Troubleshooting] kherdiezel:
My savior. Earlier I can't adb sideload but when I re install my usb by following the instruction in the link I have successfully updated my phone to 4.4. But, since I factory reset earlier due to disappointment I need to root again.

I will just follow "shakalaca"'s procedure. right?

Thanks for your help!
[Android Q&A, Help & Troubleshooting] astrovalcom:
My phone died after the KitKat Upgrade.

Last night I updated to Kitkat via OTA. Updated all the apps that needed updating and ran Antutu. Everything was working fine till today morning.

Picked a random game from PlayStore called Fast and Furious 6 to see out how it performs. It ran well for a while and then the phone stopped responding. A message popped up saying What's Next crashed and I powered down the phone. After that it wouldn't start or respond at all. No matter what combination of buttons I press it is just dead. The phone was fully charged because it was plugged into my desktop before I started playing this game. I dont even play any games on this phone usually and then this happens.

The phone was not rooted. Last night I was browsing this thread but thankfully decided against rooting or unlocking for the moment.

Some of you seem to have problems with the phone being stuck at the white logo after attempting to root it. Well I didnt even root and my phone is dead.
[Android Q&A, Help & Troubleshooting] ianmarcel:
In this method, should I turn off the phone and go to droidboot/fastboot and go to recovery cuz when I tried to plug my phone in the PC (the phone is on debug mode), its not detecting it when I search for the adb devices. Well anyway thanks a lot. I'll wait for your reply before I try this. I've like bricked my phone more than 10 times now. haha!
[Android Q&A, Help & Troubleshooting] RajGopi:
Just make sure your device get detected

When you double click the .bat file root zenfone 5 ww.bat it will ask you press any key to continue

When press any key if your phone automatically switches off and enter droidboot then you dont need to do anything

Just watch the magic after that

Dont panic as it reboots many times

Glad that members in our thread are unbricking gradually

Well am in my college now so am unable to explain you briefly
[Android Q&A, Help & Troubleshooting] ianmarcel:
Thanks again man. I found that the PC cannot detect my phone because the adb interface driver was not successfully installed, so I tried to download MOBOROBO (searched it on google, its like a PC file explorer for android) and it installed the ADB driver automatically. After that I turned on the developer mode and enable the debug mode. I then clicked on the root zenfone 5 ww.bat and rooted successful. Hahha! :D:o:laugh::laugh:
[Android Q&A, Help & Troubleshooting] RajGopi:
Happy to see you happy again

Cheers buddy

Enjoy being rooted

Any problem or any help anytime just message me
[Android Q&A, Help & Troubleshooting] badiyee:
failed as well. got stuck in the "os not supported"

UPDATE:

Somehow I was using 1.5 from Intel

Doing "run as admin, run compatibility win xp service pack 3" and set "same privileges on all users" for VERSION 1.4 worked (at least i saw some scrolling worked)

Still,

when i went to CMD, typing "ADB" does nothing. it comes out as error.

Anyone willing to help from this point forward?
[Android Q&A, Help & Troubleshooting] RajGopi:
its silly to ask but did you install adb and fastboot drivers???

if you had installed adb drivers when you enter command adb you will see huge list of commands scroll down by themself

if you haven't installed adb drivers then install and restart you pc once
[Android Q&A, Help & Troubleshooting] badiyee:
Should have. Moborobo is supposed to do that automatically, I did got a notification and allowed it.

Just to make sure that the ADB is REALLY installed, the phone actually pops up a notification saying "allow for this computer" with something like mac address (so that's the ADB prompt, right?)
[Android Q&A, Help & Troubleshooting] RajGopi:
try restarting your pc once and try command adb in cmd after restart
[Android Q&A, Help & Troubleshooting] badiyee:
Now i'm not sure what happened, but I downloaded a V3 root package (58MB) for WW firmware.

My phone went into the droidboot, but before I can do anything, it just kept restarting and all, now it says this.

What should I do? remove? it has root now (odd)
[Android Q&A, Help & Troubleshooting] RajGopi:
well cheers then

you wanted to root and you got it now

so whats your problem now?
[Android Q&A, Help & Troubleshooting] badiyee:
ah thanks, so its rooted. Now how do I check if its safe to remove the device (my computer still has that DOS screen I posted), and i'm not sure IF my bootloader has been re-locked (i prefer it being re-locked)

is there any way, like an app or something to check if its locked? or do i have to run cmd and type some codes or something?
[Android Q&A, Help & Troubleshooting] RajGopi:
if your zenfone is working as usual then you can unplug it

and for checking bootloader relocked or not just restart your zenfone 5

if you see normal boot with normal black boot screen with white asus logo(the very first logo when you power on) then your bootloader is relocked

if you see white boot screen with black asus logo then your bootloader is not locked

press thanks if helped
[Android Q&A, Help & Troubleshooting] badiyee:
That did. my phone's black background with white asus logo as you said = bootloader locked. Thanks
[Android Q&A, Help & Troubleshooting] RajGopi:
cheers buddy

enjoy being rooted:D :cool: :laugh:
[Android Q&A, Help & Troubleshooting] ShawnTron:
What apps on my pc do i need for rooting my zenfone 5?

EDIT : nvm

my build version is ASUS T00J WW 2.19.40.18_20141003_8008 release-keys

I will be able to root my phone right?
[Android Q&A, Help & Troubleshooting] RajGopi:
yes you can root.

you need:

intel mobile usb drivers

fastboot drivers

adb drivers

asus usb drivers

follow the steps as explained in my first post

if you are not aware of root related stuff in the past then go for the root process by shakalaca

i wrote that process in the end of first post

happy rooting:good: :good::good:
[Android Q&A, Help & Troubleshooting] ShawnTron:
Thanks! :D :D :D :D
[Android Q&A, Help & Troubleshooting] RajGopi:
:highfive: :highfive:

any help?

i will be here
[Android Q&A, Help & Troubleshooting] djkodok:
Thanks for your tutorial, now I can gain root to my zen5. After 3 times of downgrade & upgrade, also white USB logo on boot.
[Android Q&A, Help & Troubleshooting] RajGopi:
Enjoy being rooted

Press thanks if helped
[Android Q&A, Help & Troubleshooting] Bangnop:
aaaa

thanks bro :D