[Sprint  Galaxy Note 4 Q&A, Help & Troubleshooting] lazer9:
My Experience

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Called Local Best buy store aprox 3 days ago and was told could still pre-order and that my Droid X as long as uncracked screen, no water damage, & powered on would qualify for the $200 giftcard or direct credit if so chosen to the purchase of the Note 4 once in would be honored. Was only reminded that they couldn't promise the exact date the Note 4 would be available per the many filling of preorders already in the system ahead of me.

Yesterday Evening, called the same store to verify I wasn't wasting a trip to their store today in order to pre-order after reading the stories on here that BB was halting the pre-orders. Was told that very thing, that their store and possibly others were no longer accepting pre-orders for Verizon Note 4s and I could call around to their other stores to verify if any of them still were.

So called the "Best Buy - Mobile" located a block away of said store in a mall. The rep I spoke with was rather arrogant and treated me like I had brain cell death. He said the same that while his store also was not doing any pre-orders, that I could simply go online and pre-order. I questioned the writing in the online promo of ANY smart phone (minus the small print) still listed saying for "In Store Only". He laughed at me and said to obviously just check off the box during the online pre-order that said to pick a store to have it delivered to and at that point the trade in offer would still be honored upon payment and pickup.

Proceeded to do this online only to find out the Note 4 for Verizon only was greyed out where the "Pre-order" button should be located, replaced by an unclickable "Coming soon" notation.

Immediately called the corporate Best Buy - Mobile number listed and was put on hold for over 30 minutes while a lady was to find out what was going on. Another rep finally picked up whom I had to go over the whole ordeal with again from the start. He spoke in broken English and was very hard to understand but basically admitted to what I ended up upset about that Best Buy Online was engaging in a bit of deception on this advertising since there ad is still up stating that between the dates of Valid 9/19/14–10/16/14. and Valid on purchase of Samsung Galaxy Note 4 on Verizon Wireless, AT&T or Sprint.

I also noted a new part that I swear was not posted before in the fine print questioning which smart phones they would actually honor now even if one could still take advantage of this offer:

and at the end it says: See BestBuy.com/TradeIn for full details. - where my particular desired trade-in (Droid X) isn't even listed.

Yet their top banner still states:

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At this point, just add another retailer to my personal "boycott" list. I refuse to do any kind of further business with BestBuy over their deception and poor knowledge by staffed employees over this mess.

I will just wait till available, suck up the extra $200 loss and likely purchase as I had always done in the past directly at my local Verizon Corporate Store when the Note 4s come in stock available.

Seems in my opinion BestBuy is not only ruining their reputation at best but engaging in a bit of false advertising with this fiasco. :silly: