yashsingh1/xdaforums huggingface dataset:
[X 2014 General] Noyamori:
Motorola just start to sale the New Moto X in France. I ordered mine on Monday 10/06, and it is already coming, expected on Monday 10/13.

I don't know if I'm lucky but it's the pure edition with black front and ebony back, it's amazing to see that Motorola isn't respecting the delay in America it had to be the most important market for them I think... The official date of release in France is 10/14 !
[X 2014 General] Note10.1Dude:
I think the european models are being made in a different factory, likely China. This could improve availability of parts.
[X 2014 General] distortedloop:
I'm still waiting for a Pure Edition 32gb Blick with leather back that was ordered on 9/16, so, no, it's not just Verizon.
[X 2014 General] Noyamori:
Aww that explains a lot of things, I hope quality is still good...
[X 2014 General] nineismine:
Pure version, standard back, black front 32gb. Was due today, no tracking number. Emailed them and got a canned response multiple times saying it would be delayed until hopefully no later than the 19th
[X 2014 General] sbtm1337:
It's weird.

My phone came from Texas, was build there according to Motorola. The box even has a date and time stamp on it when it was build but it also says assembled in China. I don't get it.
[X 2014 General] Noyamori:
Apparently accessories are produced in China. :)
[X 2014 General] robstunner:
Ordered a white front, leather back and gold accents 32gb yesterday. Shipped today, already have tracking. USA.
[X 2014 General] Sdobron:
Ordered 10/1. Called this morning - rep couldn't give any solid details other than it was supposed to be delivered by yesterday (10/8). Needless to say it has not been shipped today and he could not provide tracking number. Gave me a $25 credit.. That will mostly cover turbo charger at least.
[X 2014 General] Restola:
My pure edition 32gb ordered yesterday shipped today, delivering monday
[X 2014 General] MrAmazin151420:
I ordered the Verizon 32GB with white front, chalk (white) back, metallic gold trim, and no engraving on 9/30. The white front phones had a shipping date of 10/21 but I went ahead and ordered anyway. On 10/2 I received an email saying it was being built. To my surprise, it shipped from Fort Worth, TX the next evening and it arrived at my door on 10/7. :victory:
[X 2014 General] bkfitz:
I'm a Gov customer and apparently the 32gb version isn't even available to us... Only the black or white bamboo 16gb... So I went with the black 16gb.
[X 2014 General] distortedloop:
Now I'm getting pissed off.

What back and front did you order? How much memory?
[X 2014 General] Restola:
White front black back silver trim 32gb pure edition
[X 2014 General] distortedloop:
Fracking Motorola.

The Pure Edition phone I ordered 4 weeks ago is on hold until another week from now due to "shortages of 32gb memory" and yet you order a 32gb model that recently and it's already shipped?

That's extremely irritating. What

moron is running their supply and fulfilment chain?
[X 2014 General] Restola:
I could have gotten lucky and happen to have picked a combination they pre-built a ton of but is really unpopular.

I imagine they had pallets filled with certain combinations but sold out of them super quick (white and black front/bamboo/32gb for example, which I also have on order for verizon and is still 2 weeks from shipping) while others that they pre-built are just sitting there.

I know their 'thing' is custom built oohhh ahhh designed by you blah blah, but if they do have some models already made they should offer a selection of those that will ship overnight.
[X 2014 General] overlord727:
Moto support chat is useless, going to call in later. The guy in chat told me now that my shipping has moved from 8/9 to 8/22 and they won't let me cancel my order NOR would he give me a discount coupon. Chat is worthless.
[X 2014 General] distortedloop:
Fair enough explanation, but doesn't do much to un-sour my opinion of Motorola's selling process. I just checked their website and my order status still says expected arrival on 10/13. That would mean it has to ship today: I suspect they just don't update that expected date, despite the phone calls and emails.

Other gripes about their process.

Charging the credit card before shipping. They've taken my money for the phone and the turbo charger 4 weeks ago, I've paid the card in full already, and neither item will ship for another week.

They sent me the Moto Hint that I ordered at the same time as the phone a week ago, a full two weeks before I'll get the phone, which means I won't have the full 30 days to check it out before having to return it if I don't like it. What's the point of sending the accessory before the phone is even shipped? Also, the Hint doesn't work as advertised on anything but the 2014 X, so my thoughts of I could just use it on my Maxx were wrong.

All that whining aside, I actually got to touch/see the 2014 X at the local AT&T store last night. It's a beautiful piece of tech, and its size falls at just about the perfect size between my 5" Droid Maxx and 5.5" LG G3. I want to send the phone back to Motorola in protest over this ordering fiasco, but if I open the box when it gets here, I'll probably forgive all (assuming none of the manufacturing flaws many are reporting).
[X 2014 General] Note10.1Dude:
I ordered a pure 32 with wood back 10/09 and the estimated delivery date is 10/27. I did go for engraving, so that could add days.
[X 2014 General] sabbotage:
Mine is a triple black 32Gb pure and hasn't even shipped yet so don't feel bad. I figured that would be one of the most common color combos.
[X 2014 General] jgalvanatx:
Failure to Communicate (Ironic!!!)

Unfair! I ordered on 9/30 and was told that I should receive yesterday (10/9). I'm pretty frustrated with this whole situation as this phone was ordered to replace a failing Nexus 4. My touch sensors are going out and getting worse due a a user imposed drop. This phone better be awesome, because my initial impression of Motorola on this is horrible. I'm halfway tempted to send the phone back, since they wont allow cancellation and get something else. Nexus 6/X, OnePlus One, HTC One M8 (AOSP immediately), and Sony Xperia Z3 (Un Sony-ed) all come to mind.
[X 2014 General] qwerty12601:
Ordered a black front/black trim/bamboo back 32gb pure yesterday, 10/09. ETA is 10/27. Not the end of the world, however while choosing options it continually said "8 day estimate".
[X 2014 General] moondrius:
I have a 32 gig pure edition black front, ebony back that should have been delivered yesterday. Called in and was told that the ebony finish is back ordered until 10/22 and I will not be able to cancel my order. They did tell me I would be able to return it when it does ship. What a joke.
[X 2014 General] imaginaryenemy:
I ordered my walnut, white, silver 32 GB Pure Edition on Wednesday morning 10/08. Received shipping conformation late in the evening on 10/09, and tracking says it will be here Monday... My luck seems to be out of control.
[X 2014 General] Sdobron:
When it finally comes I might just send the damn thing back - this is unbelievable and everyone at Motorola support is in the dark about it - worthless customer service. They told me they don't even have an answer.
[X 2014 General] nineismine:
I've been badgering them on twitter. I think we all should this do this. They offered me a credit the other day by asking me to select a accessory, when I sent my requests back they stopped responding to me. It has been 3 days now.

Yesterday I linked them the thread here where people were like WTF Motorola support and they actually answered me. Support contacted me and said they would be getting right back to me. I would wager that twitter is connected to a different branch than the support team. If we raise enough ruckus on twitter we might be able to get a real answer. It only takes a couple seconds make sure to tag [MENTION=276290]motorola[/MENTION] and [MENTION=1142255]motorolas[/MENTION]upport . Motorola support is likely the handle for the support team but Motorola is their main twitter tag. Support will seek to segregate tweets about bad service from their main tag, tag them both on every response.

Making this thread public could result in nothing but it could also create enough awareness at the motorola executive level that something gets done. I for one am about ready to bail on these guys, I'd sure like to see them fix this mess.

Also use this hash tag please.

#MotoWaitGate
[X 2014 General] goldenratio:
I ordered a 32 GB Pure Edition with black front and a black leather back on Sept 30. I was given an estimated delivery of Oct 9.

They finally told me yesterday, my third time contacting customer service, that the phone was delayed another 2 weeks. I asked if I could cancel the order. Nope.

After I pushed a bit they gave me a $25 promo code for accessories from the moto store. I'm unimpressed all around.
[X 2014 General] marvin02:
Those of you who want to cancel should call your cc company and revoke payment.
[X 2014 General] kickztherapy:
I been badgering them on twitter and I FINALLY got a survey 6 days AFTER I had first contacted them. I let them know how I exactly felt but I doubt that I'll get any kind of reply that way, but we'll see.
[X 2014 General] marvin02:
Has anyone purchased a 2014 Moto X using a PIN purchased from AT&T? The corporate store in Merrillville, IN told my daughter today (10/11/14) that they couldn't do that yet, it was "coming soon".
[X 2014 General] robsw:
I'm in the same position. Ordered a black/black 32gb pure edition on 9/16. Now expected 10/17. It's BS if others are ordering currently and receiving them in days.
[X 2014 General] azndan2:
I called in to their customer support line and told them about my complaints. They said "there is nothing I can do to help you, this is the way that Motorola is run." The rep didn't offer me any coupons or anything. I finally asked her for a coupon and she put me on hold for a second then came back and said no. Truly pathetic customer service.
[X 2014 General] GatorsUF:
You must complain and tell them others have received 100$ credits, this is what I did.

I was given free Bumper case $20 and micro power pack $40 and a $25 credit.
[X 2014 General] azndan2:
I'll give that a try. Thanks!
[X 2014 General] Ruppenthal:
Motorola is a joke, pure and simple. Their customer service reps are either completely incompetent...or liars. I ordered a 32GB Pure Edition w/black leather back on 9/18 with a delivery estimate of 10/13 (yesterday). That was pushed to 10/17 a couple of weeks ago. However, I called twice last week to confirm delivery, and the one rep said that she "promised I would have delivery by 10/13" (didn't happen); the other rep said the order had been pushed to 10/20. At this point, I don't know who to believe anymore at this company. An entire month has passed after placing the order, being immediately charged, and seeing others receive identical phones within days of placing their order. None of this would bother me if Motorola was honest with their communications. I will NEVER order anything from this company again. It's an unbelievable way to treat customers at a time when they desperately need goodwill and good PR.
[X 2014 General] goldenratio:
My Moto X shipped out of Fort Worth, Texas today via FedEx Standard Overnight. It should arrive tomorrow... finally!

I just wanted to give an update for others who are still waiting.
[X 2014 General] nineismine:
What are the dimensions and weight?

---------- Post added at 08:13 PM ---------- Previous post was at 08:12 PM ----------
[X 2014 General] goldenratio:
Dimensions: 12x14x3 in.

Total shipment weight: 1 lbs / 0.45 kgs
[X 2014 General] nineismine:
Sweet! That's the same as my package alert I just got. I am waiting for three packages from them.
[X 2014 General] distortedloop:
I received an email this morning with the title Congratulations on your new Moto X!

I assume that means it's finally shipped.
[X 2014 General] nineismine:
They sent that to me on the ninth.
[X 2014 General] distortedloop:
Yeah, actually just got off chat with customer service. The emails were sent early by mistake. My guess is that it was auto generated to go out the day after the promised delivery date.

Mine still hasn't shipped. Will ship "sometime between today and the 17th."

Got another $25 coupon as an apology for the miscommunication.

What a farce.
[X 2014 General] sabbotage:
My order was cancelled for unknown reasons after waiting 3 weeks (originally ordered Sept 16th at noon). Support reversed the order and pushed it back through and I didn't hear anything else for a week. Turns out the system cancelled my order a second time for unknown reasons. Yesterday I posted the whole story on Google+ and tagged a few Motorola people. Today a plant manager called me direct and had me reorder the phone while she was on the phone with me. She got the order number from me and said she is gonna babysit my order the whole way down through until it goes out the door. She told me she would try her hardest to get it out the door today and overnight it. Fingers crossed!
[X 2014 General] Ruppenthal:
Unbelievable. I hope you're successful. I'm on hold with their rep right now trying to determine when I can expect delivery of a 9/18 order. They have no clue.
[X 2014 General] sabbotage:
Yeah I had one rep tell me it was probably a discrepancy between my billing and shipping address. But that can't be since I've used the same addresses for my old moto x and my wife's too. The manager told me today there's no excuse of why they were canceled and she just wanted to make things right and get the phone in my hands.
[X 2014 General] jaben2:
I called today to try to just cancel. I'm over the wait. I'll wait until the turbo is out and choose between the two. Thinking the turbo will win. If not I'm waiting till shipping gets straighten out.

I escalated my cancelation claim being they gave me the dumb line about not being able to cancel until I get the phone then mail it back. Then get to wait another 10-14 business days for a refund.

Seems pretty stupid policy if it is scheduled to not ship for one a week out that you can't cancel.
[X 2014 General] ssick92:
Well I just got an email saying that my order shipped and I got my FedEx tracking number.

I ordered a Verizon 32gb on Sept 28th and my original delivery estimate was October 22nd so I'm satisfied that it'll arrive a week earlier than they said. It has been a long wait while using my Galaxy Nexus (my S4 died on Sept 25th), but I think it is well worth the wait because I got to play with my brothers, and man is the phone slick...
[X 2014 General] distortedloop:
OMFG! Just received an email from Motorola:

"Hello Dave, Thank you for your purchase. Unfortunately, we're experiencing a delay, so your order will be delivered two days later than we estimated."

Unbelievable.
[X 2014 General] smalltownbird:
This gives me hope since I ordered the same phone the same day. My problem is I didn't know the phone would be delayed when ordering so I had it sent to my work so it could be signed for. I am now on vacation until Monday, so of it ships I won't get it...
[X 2014 General] distortedloop:
Are they requiring signatures on these shipments? I'll blow a brain fuse if I get stuck not being able to get the package over the weekend because of a missed delivery on Friday.

FedEx lets you redirect a package's final delivery destination. Give them a call or go online and setup an account. You can also tell them to hold it at any nearby FedEx location, like a Kinkos.
[X 2014 General] Restola:
Including the 2013 moto x i've had either 4 or 5 delivered direct from moto including a 2014 on monday. None have required a signature but they will not deliver on the weekend.
[X 2014 General] smalltownbird:
I did it as a just in case. I know Verizon requires a signature, I wasn't sure if moto did as well

---------- Post added at 11:00 AM ---------- Previous post was at 10:30 AM ----------

Haven't gotten an email but my order status says it should be here tomorrow!!
[X 2014 General] kickztherapy:
Finally after calling and complaining got a tracking number and my phone is supposed to be delivered today! Talked to a rep yesterday and he tried to give me the same story about it "being in the warehouse waiting to be picked up" and when I let him have it about telling me that BS he called Order Administration and they confirmed that my phone would receive the phone by 10/17 but I got an email last night saying that it was sent out yesterday with a tracking number.
[X 2014 General] goldenratio:
I got mine today finally. No signature required.
[X 2014 General] smalltownbird:
I'm starting to get worried that my phone won't come today. It arrived in Tennessee on Wednesday at 745am and according to the tracking number it hasn't left there yet

---------- Post added at 08:26 AM ---------- Previous post was at 08:26 AM ----------

It was supposed to be delivered today...
[X 2014 General] robsw:
Update - I received an email from FedEx telling me that the phone (or at least a package from Motorola that is of the correct dimensions) will be delivered today. Within the promised (delayed) timeframe.
[X 2014 General] distortedloop:
Got the email this morning saying it shipped and to look for it on Friday, but FedEx says coming today. Fingers crossed. Motorola did tell me they upgraded FedEx to overnight to make sure it got here by the 17th.

Patience-issues aside, the biggest frustration for me, and I'm sure did many, had been the terrible communications and misinformation by Motorola.

Starting with the first day orders... My shopping cat went from 9/16 to 9/23 to 9/26 to 10/3 within minutes the first hour. Then motorola delays of until the 17th. On the 5th or so they send me an email saying "now that you have your new phone" for a phone that hasn't shipped yet, followed by this morning's confusion over shipping and arrival dates. It's like they really don't know what's going on in their own factory.

Add in all the accessories shipping different times. I drank all the kool-aid and bought the Hint, Power Micro, and Turbo Charger. Got two of the three weeks ago. That's an issue for me because the Hint was purchased to use with my new X. It only works 100% with the new X, so I've lost two weeks of testing it within the return period. Bad timing Motorola.
[X 2014 General] redwings73:
FYI....mine came October 15th. Moto Order Receipt said Oct. 22nd.

Also, on Verizon. Neither of the two Moto X 2014's sent to our home required a signature.
[X 2014 General] sabbotage:
I just woke up this morning to my assembly email. I'm hoping mine goes out today. Today has been 1 month since I first ordered. :(
[X 2014 General] deeruck:
Leather back, black front, 32gb ordered on October 1st, received October 15th (original date of October 9th).
[X 2014 General] distortedloop:
Was that a Pure, or a carrier branded model. That's the exact same thing I ordered on 9/16, and it's still not here... But at least it's on the truck for delivery.
[X 2014 General] deeruck:
It was a Pure (unless that is going to make you mad, then it was the other one ;)). Was sent out for delivery on the 14th.
[X 2014 General] distortedloop:
LOL.

I'm already mad. But not at you.
[X 2014 General] Fourty8:
My Moto X finally shipped. Ordered 9/28 and being delivered 10/17. Black front, silver trim, navy blue leather back. I'm hoping the leather wows me, otherwise I'm returning it and getting the nexus 6.:good:
[X 2014 General] qwerty12601:
Received my device today. Black/bamboo 32gb pure edition. Ordered 10/9, received 10/16.
[X 2014 General] unremarked:
Ordered 10/10, recieved today 10/16. Black leather/black front 32gb Pure. Wasn't supposed to ship until 10/22.
[X 2014 General] 338lm:
Ordered Pure Edition on 9/16. 32GB, walnut back, black front, silver accents. Original delivery date of 10/13. FINALLY arrived today. Thank the lord
[X 2014 General] kouryuuk:
Ordered a black front, navy leather, engraving 32gb from Verizon on 10/6. Just got a Fedex tracking number from delivery manager, says it should be here on 10/20.
[X 2014 General] distortedloop:
DOA!!!!!

DEAD ON ARRIVAL.

30 days after ordering the phone, it finally arrives today.

It's gorgeous, the leather is fantastic, too bad the damned thing won't power up. This is like the final insult added to the injury of multiple shipping delays.

I was hoping maybe it was just a dead battery from having sat in the assembly plant so long waiting for the final parts, but after 10 minutes on the Turbo Charger I ordered, it still won't turn on, even while plugged in. Since the Turbo Charger gives the phone "8 hours of charge in 15 minutes", I'd have expected it to have 5-6 hours charge by now, more than enough to power up.

I've had a dozen or more Android/iPhones over the last 6 years, and not a single one of them arrived unable to power up out of the box.

F*U Motorola.

edit: there's a green LED that lights up while plugged in. Google search suggests that's a "battery too dead to turn on the screen" warning. But how long should it take on the charger to get past that point? Probably need to ask in another thread.

edit 2: Couldn't get the phone to power on with the Turbo Charger, but used a regular 2-amp charger and it finally turned on. Whew.
[X 2014 General] overlord727:
Ordered 9/30, received 10/16. Pure edition, 32 gig, black front, silver accents, bamboo back. Pretty good! No peeling or anything and the turbo charger works great with it!
[X 2014 General] icase81:
Mine showed up today unannounced. No notification or tracking number, and wasn't due until next week. No complaints here!
[X 2014 General] doratheconquistadora:
Got the tracking email today. It apparently shipped 2 days ago and is already in NC. Verizon and Motorola failed to let me change the shipping address and I wasn't notified of the shipping soon enough to change it with FedEx. Now I have to wait for the person in NC who got it to ship it to me in CA...
[X 2014 General] alphabets:
Not quite sure that's Motorola's problem. Order the phone with the address you want it shipped to, not the address you decide to change it to after the fact.

Sent from my Moto X
[X 2014 General] doratheconquistadora:
I know it's more Verizon's problem. I called them to fix it and they said they did (and obviously didn't). Motorola was like "We'll tell you the instant we hand it over to FedEx so you can fix it with them" and they just didn't.

The problem was the shipping address was hard coded and none of the fields could be modified.

It's just a pain. Since I have to wait longer and the person in NC has to spend time/money to ship it to me now.
[X 2014 General] GatorsUF:
Ordered mine 9/26

Assembly email 9/27

Estimated delivery 10/27 :(

FedEx notified me if a package coming 10/17

Motorola sent shipped email 10/19

Phone will be here 10/21 (6 days early:)
[X 2014 General] alphabets:
Ordered: 10/18

Assembly email: 10/18 (1 hour after ordering)

Estimated delivery: 10/29

Hoping to receive it at some point this week as it seems orders are being delivered earlier than their original estimated date.

32gb on Verizon

White front

Cognac leather back

Olive trim

Can't wait :good:
[X 2014 General] GatorsUF:
Glad you aren't pushed back too far, I could never figure out why my estimated date was the 27th. I ordered on the day it was released, yet I got a date much longer than even those who ordered after me. I didn't order the white front, but did get 32gb with leather. Either way I get it tomorrow.
[X 2014 General] Sondogg:
10/16 - Ordered my Moto X (Black leather, black face, metallic dark gray trim, 32gb, Pure Edition). Availability: In Stock - 10/24/2014

10/16 - Recieved Step 1 & 2 email from Motorola.

10/19 - Received shipment notification w/ a 10/23 delivery estimation.

10/20 - Just checked the tracking number and it's in my town at the FedEx facility as of early this morning. So I guess I'll get it tomorrow?
[X 2014 General] tim k:
I ordered two phones from Moto on 10/5.

16GB plastic back

ordered Sunday 10/5 - estimated ship date 10/24

Shipped 10/7

32GB plastic back

ordered Sunday 10/5 - estimated ship date 10/29

still "building" as of 10/20

:(