yashsingh1/xdaforums huggingface dataset:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
i emailed them earlier today and received the same response. i'm gonna mail it out tomorrow. my main concern is, we don't have the so called trade in receipt, so i'm not sure if that's gonna be trouble for us all tmobile customers.

also, don't forget that the ship to address is a PO box, so i'd suggest not using any sort of big size envelopes.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] karipay:
Just curious, are you guys submitting the following documents?

Tradein - Document that contains the Merchandise Return Label (this doc shows the customer copy cutout)

PreOrder Receipt - A page in the eip_disclosure.pdf (this shows the order date, account details and order details)
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dtronx:
This is what I am sending them:

1. Copy of Trade in Receipt Label with Phone, IMEI and Price of my Trade In

2. Pre-order form showing date when I ordered it online

3. Message from tmobile with order number showing processed

4. Screenshot of phone settings showing IMEI and Wifi Mac Address

We will see what they try and say.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] karipay:
With all these docs, I'd assume you will go thru the mail route. Was hoping I can go thru the online submission but I'll think about this too since I see advantages doing this route. Thanks.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
This is exactly what I have done. As of right now, the more the merrier. :good:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
Yea I've received the same BS...oh well...just mail it...All good...

Lets keep in mind that this is a 3rd party company, not Samsung doing this to us. Therefore, Samsung never hire these idiots again. :good:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dtronx:
Ok all the docs are in the mail and they will get them tomorrow. I'll post something as soon as i get something from them. If anyone gets something working online (knowing my luck will be release day they have it working) Please post.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] hypergreatthing:
what i'm doing (sending them). Tmobile note 4 with tmobile trade in through the website:

1) the print out of the registration through their website

2) The print out of the delivery email of the note 4 that includes the order number

3) The status of my trade in through tmobile (go into shop and on the right hand side, go to status of trade in). I waited for them to receive and evaluate the phone and apply credit (so it clearly shows more than 10$ of trade in).

4) The screen shot of my note 4's status that shows IMEI and WIFI Mac address printed out.

If they want to process everything through mail that's fine with me. If they try to screw me over with the promotion then i'll be happy to complain to the BBB. 200$ is nothing to mess with.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
i got my phone on tuesday the 14th, along with the trade in label and envelope, anyone know the deadline to send in my trade in?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dtronx:
It should tell you on your label what the trade in deadline is. Or if it doesn't you can go on the T-Mobile site and under trade in click on check status and enter the TMU number. Just make sure you enter TMU in all caps or it won't take it.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
hey just wondering, did you mail in a printed claim form? it is page 6 under their terms and conditions, link below. i thought entering all the info on that website was considered my pre registration, but i didn't know i had to print out that form and mail it along with the pre order receipt. i just filled out the form and replied to one of their emails, but don't think they'll take it. sigh...

https://samsunggalaxypromotions.com/note4/en-us/Rules
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
You should be good to go. What you did is what I did as well. Point #3 I would think is the most important of them all as they just want proof of pre-order along with proof of trade-in.

We shall see....I'm looking forward to hearing back from them.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
My IMEI and WiFi address didn't work either so I'm going to mail it. But I haven't received my email confirmation yet. How long did it take for you guys to get the email?

Nevermind just got it! Off to mail she goes.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] fcb1:
Is anyone gonna see if it starts working tomorrow?? Hopefully that's just the problem
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
I already mailed mine in today, but will try to do it online tomorrow and the weekend. Some has mentioned that their system hasn't updated the imei #s because the actual release date is the 17th, but i doubt it'll be updated on the 17th, we shall see.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
I believe once you submit one by air mail your email is registered so you will not be able to submit another one. I tried it after i selected to mail it in. It knew I already registered once.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
yea i know, but i've tried doing it with another email and it was ok, prompted me to the next screen to enter all the info. i've just tried registering again an hour ago, but no go, same error.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
I finally was able to submit the information all good now just waiting the 6 to 8 weeks for the check
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
Just to confirm, you were able to through the website?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
Yes a customer service rep helped me
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Kawaisa:
is the trade-in receipt just the confirmation page for the trade-in?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
This is the confirmation once I sent the info it took a couple of tries btw
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Kawaisa:
I mean what did you submit as the tmobile tradein receipt
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] railshot:
Here's what I anticipate will happen: PrizeLogic will follow the rules that say that we have to submit pictures of register receipts. Since all of us are submitting screen grabs, emails and alike, all T-mo clients will be refused. We will raise a big stink, and Samsung maybe will change the program to accommodate us. But that will require us resubmitting all this crap.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Kawaisa:
Assurant has nothing to do with the deal.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] railshot:
Oops, I meant PrizeLogic. Thank you for correction. I changed the original post.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] gbert15:
Just a quick question...

Am i able to trade in my phone(tmo galaxy s3) even if it has a custom rom? Just being lazy I guess to put it back to stock! Hehe! :o
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
What customer service rep? Did you have to call in or live chat? You are the first one with success, so the more detail you can provide the best we can use to get this going. Thanks in advance.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] hcyplr29:
OK here is my experience thus far. Pre-ordered Note4 and received it on Wednesday 10/15. I did not initiate a trade in at the time of my order. So after reading this rather confusing scenario trying to get the Samsung promo I went into my local t mobile store and asked about it. They told me that I needed to call customer care and have them help me. After arguing for a good 20 minutes with the rep that I spoke with (she said i couldn't do a trade after placing an order) from my understanding didn't make any sense. What I'm understanding is that I need a receipt that I traded in a working smartphone worth at least $10. Finally she told me to just go online, submit my order # and do the trade-in. My Motorala Atrix 4g was worth $10, so she told me to go ahead a finalize the order online and they will send me packaging to ship the phone. I did receive a shipping label and instructions to print for my records. Can I just use this for my trade in receipt?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
That's what I used as my receipt. Also check on verizon.com to see if they offer you more for the Atrix. If they do, then you can go back to tmobile.com and fill out the Price match guarentee and get $50 credit to your account once they receive and process your request. It could take 6-8 weeks.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
I was lucky I had the Samsung rep help me I basically chat with him via the Samsung website and he did everything else but try using the mail in option and then change it to submit online that might let you send it
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
I thought once you click the mail in option you'll get prompted to the next screen where it says I'll get the email with instructions to mail it in, no? BTW, is your note 4 for T-Mobile? If so, what was your proof of trade in receipt?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
Yes mines is tmobile I took pictures of the paperwork attach them to the rebate form and submitted them but I remember that the guy that helped me switch it to mail then back to submit online and it worked
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dtronx:
Ok tried again with my other note 4 that I received today and a no go with online submitting. maybe i'll wait a day to see if it is from the over flow of submissions. My other one was delivered today so i will update when i hear something
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Kawaisa:
did you remove the ':' from the wifi address?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
I didn't I put it as it shows in settings
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
I have tried removing it, but no go. I even tried what mike28 suggested above, no go either. Did it way too many times from a PC to my phone and different browsers, but to no avail. I've already mailed it in yesterday, but somewhat forgot to include the actual printed claim form, so I smell trouble already. I'm still gonna try submitting online with another email address, so hopefully something goes through.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] sweets55:
Wish this was as easy as the old T-Mobile trade in your old Blackberry for $200 off a phone. I bought a BB curve for 20 at Boost Mobile traded it in and got 200 off my LG Flex. LoL

I think I only have a Evo 4G with a cracked screen. LoL. If it was all in store I would probably jump on this. Then again not sure if it's even worth doing when using a Jump.

Thanks for the thread.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dtronx:
Once you select mail you can't select online again since I tried it numerous times
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] @rbiter:
Welp. I just tried online. Stupid system won't take it. Gotta mail it in.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Mavman42:
For those who Preordered online what did you use for the preorder receipt? I'm thinking about using the EIP Signing Confirmation e-mail.:confused:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] keitht:
Does anyone QA this stuff? Geez.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Mavman42:
I just wanted some more input and a straight answer, all the answers have been maybe its this, maybe its that. Is that too much to ask? GEEZ.:rolleyes:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dapperwix:
Problem with T-Mobile Trade-in site

Does anyone else have a problem with the T-Mobile Trade-in website? I pre-ordered the phone last week before release on T-Mobile.com. I just received it today. Last week when I pre-ordered, I had option to trade-in after getting my pre-order confirmation, which I tried to do. However when I tried to submit my trade-in at the time, it said the "This service is unavailable. Please try again later." Now on my confirmation page, it also said that I can also trade-in later. I would have 14 days from receipt of the phone to submit the trade-in, so I thought I would try again in a few days. Well, I've been trying the last few days as well as today, and I keep getting the "This service is unavailable. Please try again later."

I am on this page, at this address.

my.t-mobile.com/DeviceRecovery/FullQuoteTool.aspx

A this page, I put the IMEI of my trade-in phone.

I also input the Carrier, Make, and Model

Then it asks me 3 questions about the condition of the phone. LCD good? Any water damage? Powers on? I answers all 3. LCD good, no water damage, phone powers on fine.

However, when I press the "Get Estimate" button, I get the "This service is unavailable. Please try again later." It looks like it is processing for a bit, but ultimately returns this error.

So right now, I can't get my trade-in quote processed, and I am unable to get to the step where I can print the pre-paid label to send in my trade-in.

Anyone have the same issue? I've called T-Mobile. They were not helpful.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Mavman42:
Everything went smooth for me when I pre-ordered. Try going to a store and doing it there.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dapperwix:
I went to 2 B&M stores today. They said they can't process my trade-in store since I bought my phone on T-Mobile.com. Since I ordered it online, I have to do my trade-in via the online method as well. The sales associates in store said they could only process trade-in if I buy a new phone form them in-store....

As of right now, the online trade-in site is still not working...

This is bad impression I am getting of T-mobile. Now if I am unable to trade in my phone, I will not be able to submit the trade-in receipt for the Samsung promo.

What I am afraid of is that the trade-in value of my cheapo phone will drop below the $10 threshold before I can get the quote submitted and processed. Then I a screwed.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] inco9nito99:
I was able to submit my receipts, (pre-ordered from T-Mobile store) this morning.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] rajunks:
Same here. After so many days, it just worked today.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
it worked for me just now as well. however, i did mail it in last thursday as well, so i'm not sure what's gonna happen from this point. i feel that prizelogic will ask me for more info in like 2 weeks. i only uploaded the pre order printout from the store and it only has a line stating my trade in value is $13, not that i actually traded in my device yet. :confused:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Pedro2NR:
Congrats to those who have successful completed it. I just did mine as well. I ran into a road block but managed to overcome it.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] JimSmith94:
I mailed in the tmobile quote of $25 but just got a text saying they credited my account for $8. I wonder how that will work out.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] jgn42014:
Do you just print the receipt from store with the quote that also has TMU#? I received the bubble wrap yesterday to mail my trade in that I think should have same TMU #. Is that receipt sufficient?

So what's to prevent us not to send the phone once we upload all the information to Samsung Promotion website? I mean we only lose the value of trade in.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] mike28:
I called tmobile and ask them they simply said to send it and with the return label and the phone info and name they will update their record
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Will Rickards:
I submitted yesterday.

I submitted the preorder receipt from the store which was just a printout of a website.

But it had the price of the phone and trade-in value.

My trade-in was processed Tuesday I think.

So for that receipt I submitted the screenshot of the tmobile trade-in site. (Click Phone at the top, then scroll down to Trade-in status.)

This just shows the trade-in value.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Bad Mod:
Any luck with the trade in? I am having the same problem but my line is a new activation. It asked me to transfer my number when I placed my order but I didn't because I don't want to cut my service before I get my phone. I contacted cs and they say I can do it when I get my phone. If I go to the trade in page now it asks me for my tmo phone num which I don't have yet and if I go to the order page I don't see the trade in option. I'm only worried because samsung is asking to do the buying/trade-in in the same transaction.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dapperwix:
The T-Mobile trade in website still not working for me. What a bunch of BS. T-Mobile denies any of their systems are down when I call in about it. I just get the runaround from each peraon that I talk to, and they transfer me from department to department.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
Just keep at it and you'll be fine. Depending on how you went about pre-ordering your phone, you should be able to have them email you the RMA info., then you can log into your MyTmo, enter in the RMA and click on Trade-In status where you'll be able to print out the shipping label.

Tip: When calling Tmo (because most of them are a bunch of idiots) if you do get one, just hang up and call back until you get someone with a decent IQ. It'll save you tons of time instead of trying to get a wall to understand what you need help with. :good:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] dtronx:
WOW it actually accepted my online submission for my White Note 4 online unlike my other one I hand to send in. Let's see the BS they try and pull now. Hopefully everything goes through smooth.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] drdoombot:
I did a trade-in over the phone with a loyalty department rep. He promised me that the email I would receive would mention both the trade-in and the Note 4 purchase, for use for the Samsung promotion. However, the email has no mention of my trade-in. On My T-mobile, also no mention of the trade-in. There is a place on My T-mobile that lets you print out the shipping label to send the phone in, but there's no order number to link the two transactions. So basically, I have a receipt for the Note 4 and a shipping label for the trade-in, but nothing to connect the two. Customer care was no help as they said they cannot generate a new receipt that mentions the trade-in.

Any ideas on what I can do here?
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] keitht:
I would go into a store and ask them to help you. They printed the trade in information on my pre-order for the note in the store. Perhaps they can print something for you to use. I think as long as you have pre-order receipt dated during the promotion period you should be fine.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
For those of you who have submitted early, any word?

As soon as someone hears something, please let us know.....

*** Avoid double submissions.....= disqualified for the promotion. If you have, contact the promo company and bring it to their attention. ***
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] RiffyDivine:
So if you didn't trade in any phone when you got the new note you are sol, correct? I kept my note 3 and wasn't sure if there is a way to trade them in some old junker phone after the fact.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] karipay:
I posted this in the Galaxy Note 4 Q&A.

For those who's certified mail not showing delivered in USPS tracking site. I just talked to the post office supervisor and she said that they have tons of certified mails waiting for a signature before they can release the mails. This is the reason why they're not showing delivered in the status. They need someone from prizelogic to sign and get the mails before they can mark it as delivered.

Considering a lot of people opted to mail in their reciepts, someone from prizelogic should get those mails out of their po box.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
You would have wanted to pre-order the Note 4 & trade in a device before Oct. 16th. It's all about having proof of all this before that date.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] RiffyDivine:
Thank you, then I can't apply for it then. I never trade in my phones when I upgrade.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] chivamex10:
Damn I had no idea there was a rebate. I preordered and traded in a phone but it was just a flip phone so there was no value.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
That's interesting. I sent mine in with signature confirmation / certified. Let me track this thing and see what it says. Thanks for bringing that to our attention. :good:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] karipay:
Let us know. Hopefully yours is already signed and marked delivered.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] MMakoto:
i have sent mine in via snail mail 2 weeks ago, i emailed prizelogic asking if they have received it, they said it could take up to two weeks to confirm that they have received my claim. i did submit again via online last week, but emailed them last night telling them that i have accidentally submitted 2 claims. so far i have not heard anything back.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] inco9nito99:
If I wanted to email prizelogic regarding my submitted claim and supporting documents, can you provide me their contact information and to which department I should mark attention to? Thanks!
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] fcb1:
I just did the online and everything went smoothly
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
Good stuff. Keep us posted. :good:
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] karipay:
If you want to contact them, go to https://samsunggalaxypromotions.com/note4 and in the page, you will find the "Contact Us" link.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] Virusbetax:
I sent in two claims and I sent them an email through the website. They sent me an automated generic reply saying that I should look at the FAQ and Rules. I hope they don't disqualify me.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] AlbGol:
I called t-mobile and the rep had no clue about this at all. I called again and the same thing happened.
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
Yea, I've received the same email too..... strange....let's keep pounding on their heads!
[T-Mobile Galaxy Note 4 Q&A, Help & Troubleshooting] iunlock:
Consider that normal. Even with their own stuff, they are just trained robots reading off their "inter connected" database. ie...a bunch of non-tech idiots. Sorry but true. With this promotion not even being an actual TM promo, they are even more at a loss.... You'll get more answers talking to a brick wall... :good: