[Sprint  Galaxy Note 4 Q&A, Help & Troubleshooting] lazer9:
Positive Update

: So I called the original Best Buy main store in my area that had most recently told me after my initial call a week ago that pre-orders were no longer available to them for the Verizon Galaxy Note 4s. based on the prior call to a Best Buy - mobile mall kiosk 30 miles south that all of a sudden as of two days ago, their pre-orders became available again but they were only going with Samsung's offer and refused to acknowledge their advert saying "any smartphone....w/o damage, ect" and that it had to have a min. of $10 value bla bla bla and was being handled through Samsung. This most recent call gave me a more in line with most of the discussion here - positive results. The sales consultant not only confirmed that they could now again Pre-order but when I proceeded to discuss the trade-in policy that they were advertising and that it no where said about a phone needing a specific value even giving him my exact desired trade-in (The Motorola Droid X), he right away agreed with me and told me that their offer was different than Samsungs and that ANY working and non water nor screen damaged phone despite it having a listed value or not in their system did in fact qualify.

As I was stuck at work until 5pm yesterday, I asked if he would still be there and he said no but ALL his co-workers knew about and understood their trade-in policy and that I would have no problem.

So after work I proceeded to make the 35 minute drive to the store. Waited in line for about 25 minutes as they were rather busy. Unfortunately got a younger lady who happened to be pregnant and going through some hormonal issues as also noted by her co-workers as she quickly rejected what I told her I was earlier told by the other rep on the phone and even looked up my Droid X on her system and arrogantly swung the screen around for me to view $0 value for a Droid X and tried to stick to her guns on this as I began to get a little louder and fought back. About that time, one of her co-workers next to her jumped in at the same moment I said enough and asked to speak with her manager.

Not only did the co-worker CONFIRM that my Droid X or ANY working non damaged smartphone that powered on was qualified for their $200 credit, he said he had an order in and was doing the exact same thing himself with the same exact trade-in phone model I had ready to submit. The manager then came out, further cleared things up and agreed with both me and her co-worker that my Droid X would in fact qualify.

I got my pre-order placed using my BB credit card to purchase the $50 gift card. Also got in writing that my Droid X would be my trade in and accepted as long as it powered on and had no screen nor water damage with the manager's signature.

Just for kicks, I asked when to expect to pick up the Note 4 and surprisingly was told ALL orders would be in store on 10/17/14 next Friday ready to pick up. I'm not really holding out on that happening though for some reason but again, that is what I was told.

So in summation, 5 stores/mobile sites in total. Only 1, ironically the original one I had called that at that time told me pre-orders were then shut down in the end came through for me (I Hope... :fingers-crossed:)

All I can say is LOL @ Best Buy. They are so screwed up over this, I dread the day still that I actually return to the store to pickup this phone and submit my trade-in to them of what I will actually be told. I just don't give up easily. :laugh: