[Sprint  Galaxy Note 4 Q&A, Help & Troubleshooting] Mediocrates:
Gotta love Sprint's support through chat. Here's a transcript of what went down. I'm back on my previous plan, with no problems, and enjoyed the session. That's a first.

"Daisy S: Hello R____.

Customer: Is the option to switch back to my previous plan available? I was not aware of the $25/month charge hidden in small print (BestBuy did not point that little bit out) when I switched from the $69 plan to the $60 plan.

Daisy S: I understand your concern.

Daisy S: I want to do everything I can to help resolve your issue in the easiest way possible.

Daisy S: I will try my level best it to get it resolved for you.

Customer: Thank you

Daisy S: You're welcome.

Daisy S: Let me access your account now.

Daisy S: Please allow me a few moments.

Customer: no problem

Daisy S: Thank you for waiting.

Daisy S: R____, I can see that you had Everything Data - 450 Anytime worth $69.99 with premium Data Add-on $10.00 which you changed on 10/17/2014. Correct?

Customer: Correct

Daisy S: You wish to have it back from the same date?

Customer: Yes please

Daisy S: Sure.

Daisy S: Let me process it now.

Daisy S: Anything for a valued customer like you.

Customer: With this plan, the phone is subsidised through the 2 year term, correct?

Daisy S: Yes, you are correct.

Customer: Thank you. Two more things, Will an ASL be put back on my account, since it dropped off around July. Second, can I add device protection while I'm here.

Daisy S: Sure. Let me check the details for you.

Daisy S: Please bear with me.

Daisy S: Once again, I assure you that things will be taken care of.

Customer: no problem, I understand the high volume of support calls in the past few months with some incredible device launches

Daisy S: :)

Daisy S: You are so smart.

Customer: Computer Tech, serious 49 year old geek, lol

Customer: ok, not so serious....

Customer: I appreciate your help

Daisy S: :)

Daisy S: Thank you for waiting.

Daisy S: R____, the Everything Data - 450 Anytime worth $69.99 with premium Data Add-on $10.00 has been added from back date now.

Customer: Thank you

Daisy S: You may cross check after 15 to 20 minutes online.

Daisy S: It's my pleasure.

Daisy S: For Insurance, we have a dedicated Asurion Team that entertains all such requests. Please contact them directly at 1-800-584-3666.

Daisy S: It's a Toll Free Number.

Daisy S: I will also add a detailed note on your account for the conversation we just had.

Customer: Got it, thank you. Was there an ASL started on my account again, I hope not, lol. I understand things can get tacked on again.

Daisy S: I am checking your ASL request for the account.

Daisy S: Are you reading my mind?

Customer: We think alike

Customer: 5 star review on support survey, for sure

Daisy S: I am almost done.

Customer: Thank you. It was so nice to have that charge drop off my account, I'd hate to have it added back on.

Daisy S: Thank you for waiting.

Daisy S: The ASL charges $7.99 has dropped off for your account now.

Daisy S: Cheers!!

Customer: Thank you so much!!!!!!!!!!! :)

Daisy S: Anything for a valued customer like you.

Daisy S: A note has been added to your account to capture the details of our conversation for other individuals to reference when they access your account.

Daisy S: Based on our conversation today, do you feel I have resolved your issue?

Customer: That, and more. I actually enjoyed a support session for the first time, lol!!!!!!!!

Daisy S: It's my pleasure.

Daisy S: Looking forward to more opportunities to be of service to you.

Daisy S: Is there anything else I can assist you with today?

Customer: Nope, you did more than enough, stellar service!!!!!

Daisy S: Goodbye R____.

Customer: Take care, Goodbye

Daisy S: Thank you so much for the appreciation.

Daisy S: Thank you for choosing Sprint - we appreciate your business!

You?ll receive a transcript of our chat within a couple of hours at the email address you provided for this chat session or your sprint.com email address if you signed in prior to chatting.

We hope you?ll give My Sprint a try the next time you need to make account changes. Click: sprint.com/mysprint to learn how to manage your account from your favorite device.

Daisy S: Take care.

Daisy S: Sweet Dreams :)

Customer: you too

Daisy S: It's been a pleasure assisting you."

:good: