yashsingh1/xdaforums huggingface dataset:
[X 2014 Q&A, Help & Troubleshooting] kertong:
whole new phone, I don't believe the backs are a user serviceable part :( they gave me a PIN to use on motomaker to design and purchase a new phone, then when I get it I ship my existing phone back with the return label they've provided.
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
When my phone, with walnut back, arrived on Monday it was already peeling. Obviously, my first thought was to send it back, but I have since changed my mind. Like others have already said, it is fairly obvious that the glue used (or the application of that glue) was not enough for the task at hand. Having said that, I can all but guarantee that nothing has changed in the manufacturing of these devices in the last week, so I would more than likely receive another phone with just as much of a chance to have this flaw.

In my case the "peeling" (which I feel would be much better described as "lifting") is on the side with the buttons. It is very slight, but takes up 1/2 of that side of the phone. It is only noticeable when holding the phone at the correct angle in the right light. It can no longer be pressed back into place because it appears the adhesive has lost its "stickiness".

I have decided that if it gets worse (which hopefully will not happen), I will take take it upon myself to glue it back on. I have found photographs of the Moto X 2014 without a back, and it is very clear what areas can be used to place an adhesive.

I am anxious to hear if Motorola every acknowledges this issue...
[X 2014 Q&A, Help & Troubleshooting] cbasse:
It amazes me that you would spend $500+ (unless your in a contract) on something, have it arrive damaged, and decide to keep our and fix it yourself. If I were you, is return it immediately and get a replacement. The only way Motorola will ever acknowledge an issue is of enough people put these faulty phones back in their hands to deal with. That's just my opinion...
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
No, you are exactly right. If I thought there was even a good chance that a replacement would arrive without the issue, I would do it in a heartbeat. However, I have heard of very few cases of leather or wood backs without this issue (and there is no telling if the issue will arise eventually in all phones).

I could easily send it back and get a plastic backed phone and not have to worry at all about this issue. However, the wood back is my favorite exterior feature of the phone- one of the reasons I decided to go with the Moto X in the first place.

I'm just trying to be pragmatic about it. I could send it back wait a couple of weeks for a replacement, hoping it fixes my problem and end up with a different or worse problem (which I have seen several examples of on here and Reddit) and be no better off for the experience. Or I deal with "the Devil I know" and deal with issues as they may or may not come.
[X 2014 Q&A, Help & Troubleshooting] fs0909:
I placed an RMA for my original Bamboo that was lifting on one side. New device arrived in 4 days - and the Bamboo is firmly in place in all areas.

Hopefully they have new QA or new adhesive process, this device looks much better. and there is no flex anywhere.
[X 2014 Q&A, Help & Troubleshooting] cbasse:
I guess if you're willing to/capable of fixing it as it gets worse, then more power to you. I actually have a bamboo back now that seems to be perfectly fine, but I've decided to send it back and replace it with a plain black one so I don't have to constantly be wondering if an issue is going to pop up down the road. Disappointing to say the least, since I too really like the look of the bamboo back. But I figure a phone I don't have to worry about is better than one that looks good, but is a "ticking time bomb" that I do have to worry about...

Best of luck to you!
[X 2014 Q&A, Help & Troubleshooting] Restola:
They will cross ship. So you can keep your flawed phone until a new one shows up. If that one is peeling too just repeat the process over and over. You'll never be without a phone.
[X 2014 Q&A, Help & Troubleshooting] MiguelSassoon:
Does the replacement start the return window again?
[X 2014 Q&A, Help & Troubleshooting] davinci27:
Did anybody have to email Motorola a picture of the phone peeling before they would process your return?
[X 2014 Q&A, Help & Troubleshooting] cbasse:
I'm returning mine with the reason of "possible future peeling" - they were fine with that.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
I did not have to take a picture.
[X 2014 Q&A, Help & Troubleshooting] davinci27:
Mine is starting to peel and they wouldn't process my replacement till I sent them pictures. After that they processed it no problem.
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
No picture needed.
[X 2014 Q&A, Help & Troubleshooting] cbsevenfifty:
I had to. No idea why, since I was within the 14 day exchange policy. However, when I called back in the next day the person I talked to started a new return with no questions asked. I think the first person I talked with didnt know what they were doing, shocking I know.
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
It's a total crap shoot what you get from customer service sadly.
[X 2014 Q&A, Help & Troubleshooting] godutch:
Even in all the reviews you can see this
[X 2014 Q&A, Help & Troubleshooting] DiNoise:
I know it's a "wood" thread, but just wanted to let you all know that both leather and plain black plastic backs have weak glue issue (on top of unacceptable for the price uneven gaps between frame and back cover), it pops back when you press on certain spots near dimple.

Returning both of them, and decided to try Nexus6 size (for unlocked bl, since im on VZW), we'll see if build quality will be the same....
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
So far my second ebony is secured properly around the corners.
[X 2014 Q&A, Help & Troubleshooting] Sdobron:
My first ebony is secured but they sent it with two diagonal surface scratches right in the middle of the phone.. Not paying for that - liked the feel of the wood back but upon using it I decided to swap the wood for a plastic back. Going with slate / blue metallic for the reorder. Hopefully won't take too long
[X 2014 Q&A, Help & Troubleshooting] TeeX2.0:
just got off the phone with Customer Service. My phone has been delayed for weeks. I placed the order the first of October, but expected delivery isn't until Oct. 29th.

They confirmed that they have seen the problem and complaints about the backs peeling, and this is why orders have been delayed, that they have addressed the production problems regarding this, making orders get pushed back.

I, for one, am OK with my phone coming a few weeks later if they have taken the time to fix the production issues and ensure that my phone comes in perfect condition.

We shall see.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
Replacement came today. One corner is peeling, though not quite as severely as the first. Not sure what to do about it. Kinda thinking about returning it and holding out to see how the Droid Turbo is.
[X 2014 Q&A, Help & Troubleshooting] TeeX2.0:
wood or leather back?
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
Ebony back, same as the original.
[X 2014 Q&A, Help & Troubleshooting] Restola:
My bamboo phone arrives today. I'm 50/50 on the turbo. If the back is peeling I'll return it and wait for sure. If it's in good shape I'll probably keep it. Either way I'll be in my return policy when the turbo is announced so we'll see.
[X 2014 Q&A, Help & Troubleshooting] Notchr302:
Ordered an Ebony . Crossing my fingers . Question. Im having a little regret with not getting leather,if the phone is fine ,can i still trade it in with no reason? Would i just tell them i dont like it?
[X 2014 Q&A, Help & Troubleshooting] Sdobron:
I think they allow that. They just charge you shipping.
[X 2014 Q&A, Help & Troubleshooting] ref1ux:
Motorola here sent me a shipping label and returning the phone hasn't cost me anything. Haven't had my refund yet though.
[X 2014 Q&A, Help & Troubleshooting] Sdobron:
I read they take it out of your refund but I could be wrong! Let us know
[X 2014 Q&A, Help & Troubleshooting] ref1ux:
Hmmm that would suck.... they were very clear it was free of charge on the phone but I will post back here when I get any news.
[X 2014 Q&A, Help & Troubleshooting] Sdobron:
Think it depends on the reason, if you don't like it or if it's a defect affects it
[X 2014 Q&A, Help & Troubleshooting] mistermartian:
I opted for the Wood originally, but had it replaced with the Leather. My wood panel was cracking like it had been put in the oven or something.
[X 2014 Q&A, Help & Troubleshooting] davinci27:
I got my peeling replacement yesterday. It arrived peeling in the same spot. I was going to call moto to return it again, but notice the glue under was still tacky and would hold for a few minutes. I put a clamp on it over night and it has been fine all day today. I think the backs are just not getting clamped long enough for the glue to cure
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
After the good points brought up in this thread, I decided to try my luck at a replacement. Since it wasn't going to cost me anything, and I got to hang on to my phone while the other was being made/shipped, it seemed like a "no-brainer."

My replacement came yesterday, and everything is fit as a fiddle. No issues what-so-ever with the back, or any of the other horror stories about manufacturing inconsistencies.

The only issue I have is that the new wood back is not near a visually appealing as the original. The original back with tiger striped and beautiful. The replacement is almost all the same color except some darker grain that is only on the left side of the phone. Still very nice, but not at all as striking as the original. However, this one is put together correctly, so I will make due!

Also, how am I supposed to send the old one back? I got the label, but I am unsure of how/what to send back. Do I send back the phone with all of its accessories in the original box just taped up? Just the phone in an envelope? Do I have to buy a FedEx shipping box to put it all in? Any help would be appreciated.
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
Use the box your replacement came in, tape the printed label over the label your replacement used and send back everything that came with your original phone using the bubble wrap also. Bring to a Fed ex site to get a receipt and ensure all is well.
[X 2014 Q&A, Help & Troubleshooting] TeeX2.0:
for anyone that had Moto send you a replacement phone, then you sent your defective phone back, did you have to give them your credit card # as a security deposit??

I chatted online with Moto today about sending back my phone with the leather back lifting off (around the dimple and camera areas).

The Moto rep told me that I would have to give them my credit card #, they would put a charge/ temporary hold of $250 + tax, until they sent me a replacement phone, and I sent them my defective phone back.

Is that what you all experienced?
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
No, they already had my information from the original order
[X 2014 Q&A, Help & Troubleshooting] TeeX2.0:
but did they charge your credit card the $250 + tax until they received the defective phone?
[X 2014 Q&A, Help & Troubleshooting] Sdobron:
They don't charge it, just an authorization hold.
[X 2014 Q&A, Help & Troubleshooting] vincentrts:
Yea, that happen with Google as well, the authorization hold. No big deal, as long as you told them everything that was wrong and they agreed to a replacement, the charge won't ever be taken from the credit card.

As far as the wood back and peeling, I haven't had a issue with that. I also got a blue accent with bamoboo back, white front. I ordered it on day one (First few minutes it was out, I was sitting there refreshing the page like a proper fanboy would until I could order it) and I've had zero issues with anything concerning it. The bamboo back has held up strong, and I'm a person who does the usual wear and tear on a phone. By no means am I throwing it in a oven, lighting it on fire or throwing it in the freezer and then microwaving it, so I can't claim it would survive that kind of abuse. But for what it is, it has held up great.
[X 2014 Q&A, Help & Troubleshooting] osoft:
bamboo back here. It started to peel off a few days ago after 3 weeks of use. Called in to get a replacement today.
[X 2014 Q&A, Help & Troubleshooting] ref1ux:
FYI all - got the refund today, it did not cost me anything and it took a week after they issued me with a credit note :) Whole process took around 1.5 weeks.
[X 2014 Q&A, Help & Troubleshooting] qwerty12601:
Got my replacement black/bamboo today. Brand new in shrink wrap.

The new one's bamboo is more visually appealing. A little darker with some nice contrast. Did some build comparison while i had the chance.

The vibration on the old one was LOUD, buzzing sound like it was trying to cut through the wood. The new one is queit, but just as strong. Big plus there!

The camera on the new one seems to take in more light. Side by side pics the new one shows more color in low light situations.

Screens are identical. No color or hue differences.

Seems as if there are a few manufacturing discrepancies though!
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
My replacement is now peeling... I started the process over again for a replacement. I'm going to try wood one more time. Good grief.
[X 2014 Q&A, Help & Troubleshooting] qwerty12601:
Well, my replacement isnt peeling. However tge screen has a band running horizontally a little less than halfway up. Can really see it with a light background. Its slightly dimmer than the rest od the display, about 1/8" thick.

Sucks, because this replacement seemed to be a better device overall.
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
I chickened out. Decided that two returns was enough for me, so I just went with a plastic back. Hopefully all aspects of the phone will finally be correct. I don't know what I would do if this one had an issue like your screen does...
[X 2014 Q&A, Help & Troubleshooting] Cheeseraid:
Mine was peeling bottom right looking at the back. Called it in. Took forever to get it approved. That girl I was on the phone for over an hour didn't punch it in correctly, mine was a bamboo back bronze trim white front. So the code I got was lacking 25 bucks. I was already mad enough so I decided enough I'll go with my original second choice. Black on black with red trim. Just metal lol. Go figure I get the email that one shipped and I just accidentally fixed my bamboo back. I pulled the bamboo up on the corner while I was sitting on the floor with my 2 year old daughter. Reason why it was peeling is, it wasn't curved onto the phone correctly applying pressure to that corner. There is little glue there. If you peel it back lightly and apply pressure to get the wood to curve it fits just right. I'm going to take a heat gun to it and see what it looks like in a few days. I'd like to peel it completely off and reglue it with some lando top glue but depends on what the black one looks like. I get the other one this week.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
Has anyone got a replacement yet? I'm about to glue the corner of mine down myself rather than risk a bad screen or another peeler.

I'll probably pull the wood off a mm or two and drop a drop of super glue back there and clamp it down for the night.
[X 2014 Q&A, Help & Troubleshooting] qwerty12601:
Yeah my replacement with the defective screen had the back start to peel...worse than my original. The right lower corner again, and in between the moto emblem and camera.

Luckily I held on to my original. Keeping it ad every other aspect of it is perfect. And the back is only slightly coming up. Its in a supcase, no ones the wiser.

Maybe down the road I'll venture towards peeling the whole back off and securing it myself. I've seen a few pics/videos, it just peels right off.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
As mentioned my replacement also had a peeling corner, but it wasn't as drastic. I finally gave in and contacted Motorola.

I've ordered a new one with a leather back. I had to do advance replacement where they put a $250 hold on my credit card.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
I'm contacting them today. Really strongly considering going to plastic.

Slate, dark gray, black front.

EDIT: ordered black with red accents as my replacement. They're refunding the difference as well.
[X 2014 Q&A, Help & Troubleshooting] jvidia:
Will the Nexus 6 not suffer also from this back cover problem??

I've seen a tear down of a Moto X 2014 by Erica Griffin in Youtube, and I was shooked when I saw how mutch adhesive is used on the Moto X 2014.

I thought to my self if Nexus 6 will be the shame construction quality!!
[X 2014 Q&A, Help & Troubleshooting] PMentior:
I doubt the Nexus 6 will have this problem. The problem seems to be mainly with the wood backs and maybe with the leather to a lesser extent. This is because the wood has to be cut as a flat sheet and then bent into shape. This leads to the wood wanting to return to a flat shape and being held into the curve with the adhesive. The plastic backs are most likely injection molded straight into the curved shape of the Moto X or Nexus 6 back. So their natural shape is curved.
[X 2014 Q&A, Help & Troubleshooting] qwerty12601:
Is this really a truth? Because the samples in the stores are curved just as much as the plastic, and there's no adhesive holding them down to anything. Just the samples of the backs.

Just curious, because I see wood cut in curves everywhere.
[X 2014 Q&A, Help & Troubleshooting] PMentior:
That is just my observation. From what I have seen searching the internet about the Moto X peeling backs the only reports I have seen are from mostly wood backs and a few leather backs. From what I know of manufacturing the plastic backs are most likely injection molded into the final shape while the wood backs are most easily cut out of flat wood laminate and later curved into the Moto X back shape.

I'm curious as to what stores have Moto X backs on display separate to the phone? It is entirely possible to make a wood back that holds its shape without adhesive on a small scale for display purposes but that is entirely different than mass producing them.
[X 2014 Q&A, Help & Troubleshooting] qwerty12601:
My local verizon and at&t stores have the options for back plates hanging next to the display like color swatches. Theyre identically cut to the shape of the back of the moto x so you can "mock" them up to the phone.
[X 2014 Q&A, Help & Troubleshooting] TeeX2.0:
No, it is not true, unfortunately.

I have went through two leather backs and finally just settled on Moto replacing the third with a rubber/ plastic backed.

Got it yesterday.

The same F$%KING problem, the back is "popping"/ coming undone around the camera/ dimple areas!

Pretty freaking pissed at this point.

How many do I have to keep sending back? This is ridiculous.
[X 2014 Q&A, Help & Troubleshooting] SymbioticGenius:
Horrible thread title...
[X 2014 Q&A, Help & Troubleshooting] Cheeseraid:
I got a replacement with a plastic back. The wood on mine peeled back up. I loved the look and feel of that phone but I couldn't deal with it. Replacement is black with red trim. Love the soft touch plastic back and the fact the rear panel is flush with the moto circle.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
This is the same replacement i ordered. Can't wait.

Mind posting some pics [MENTION=3398328]Cheeseraid[/MENTION] ? I'm worried about the red bothering after a while. I have a thread here http://xdaforums.com/showthread.php?t=2888756
[X 2014 Q&A, Help & Troubleshooting] Cheeseraid:
Maybe if I can get my canon to charge lol. I'll try to post a pic. I love the look of it.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
Got the leather today. It doesn't seem to have any peeling. It's also awesome and classy as ****.
[X 2014 Q&A, Help & Troubleshooting] gammite:
i received a cognac leather last night. pleased as punch. it is beautiful. no nicks or scratches out of the box. really nice.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
Just received my black with red trim replacement. Very happy to report that my yellowed display tint is gone and the vibration motor is much noticeably "tighter" and smoother.
[X 2014 Q&A, Help & Troubleshooting] msassounian:
So mine is peeling up higher and higher away from the corner so I finally called motorola. They assured me that they are aware that this was an issue with the earliest ones they made, but the new ones manufactured have the wood placed correctly.

But then I come here and I see many of you still have peeling problems with the new ones..... Did anyone get a replacement that did NOT peel again?
[X 2014 Q&A, Help & Troubleshooting] draco259:
My X with a wood back came 15 days ago and I just noticed the back is lifting. Due to the issues people seem to be having with replacements I may try to return it for the N6, but I am not to hopeful as I am 1 day past the return period.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
You're fine its not a design issue its a defect. I had mine for over 5 weeks before I returned it.

Also can anyone comment on the speaker grills being smooth or jagged on various colors?
[X 2014 Q&A, Help & Troubleshooting] Chronzy:
Bamboo back grippy at all or slick?

I just placed my order for a bamboo pure edition... these wood peeling problems I'm seeing have me concerned all the sudden. But at least if it occurs, it seems like they're taking good care of you guys. I'll wait and see how mine goes..

My question was about the grippiness of the wood backs (specifically bamboo). I don't like using a case due to the added bulk to the phone and i'd like to keep the size down as much as possible (hell I was hoping for a 5" screen). I remember my M8 was like holding a wet bar of soap- case was mandatory. I'm hoping that won't be the *case* with this phone.

And for those that say just get a rubber or leather back... I had a blue rubber back on my old X, which was plenty grippy, like my N5, but when I saw the bamboo I had to have it. If it comes down to it i'll probably just throw a bumper on it.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
The wood has a nice texture to it.. At first.. At least for me it went from a grippy wood texture to a very very slick treated wood texture. Before I sent it back it was much more slippery than out of the box.
[X 2014 Q&A, Help & Troubleshooting] Mazster43:
I just got my second ebony replacement. This one cane from China and was by far the worst of the three. I think for the next replacement I'll go with a leather back
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
I got my spice colored plastic back. Though I really wanted the wood to work out, I am VERY pleased with this back. It isn't perfect either, but I figure at this point my critical eye is expecting more than a mass produced product could ever deliver. There are no easily noticeable flaws, and all of the edges are secured. Good enough for me! Third time was the charm, but I'm still pissed that it took this long to get it right.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
Can we get a picture? Always wondering about non traditional colors.
[X 2014 Q&A, Help & Troubleshooting] imaginaryenemy:
I'm unable to take a photo right now, but another user posted this photo in another thread. It really looks great.
[X 2014 Q&A, Help & Troubleshooting] poots1101:
I've had my Ebony Moto X since release, and i never really inspected my phone until I saw this thread. I now just noticed my wood panel lifting off on the edge with the volume rocker. not as bad as some people have posted, but bad enough for me to maybe get a replacement. too bad, i just unlocked my bootloader and installed lollipop. not sure if it's worth getting it exchanged or just get a case and deal with it.
[X 2014 Q&A, Help & Troubleshooting] Wutang200:
I've got an Ebony backed handset and have been using it since 07/10/2014. After very careful inspection, I can't see any peeling wood at all anywhere on the back.