yashsingh1/xdaforums huggingface dataset:
[X 2014 Q&A, Help & Troubleshooting] Jack Sparrow xda:
Thanks a lot for taking pain of writing so long and detailed answer. :)

I thought the the NFC chip is glued with the OEM shell and removing the shell is not that easy! How exactly do you remove the OEM shell? Also, where can we purchase the OEM shell in wood or leather and at what price? OEM means genuine Motorola shells.

If you glue the dbrand skin on the OEM shell, then I guess the OEM shell just renders out into an unusable shell for future usage?
[X 2014 Q&A, Help & Troubleshooting] NWKENT:
NAH..The NFC grid is closet to the battery..but between the back shell and NFC grid, is a plastic plate..if you will view "Erica's" teardown YouTube video, one can clearly see this plate..the NFC grid is NOT connected to the back shell..

To change the back shell, just power off the device, remove the SIM tray, use a tool, in the small hole underneath the SIM tray to push out the back shell, using a guitar pick, to free the back shell, (carefully)..

As I stated before, the original back shell can be reused, one can install a skin on it also, use it over and over, as I instructured with the cling wrap..

Watch this video, at minute 2:50, she shows the back shell removal procedure, BUT..DON'T do it the way she does..

Here >> Moto X (2nd Gen): Tear Down and Exploration: http://youtu.be/dweww9_RF2E

---------- Post added at 09:16 PM ---------- Previous post was at 09:13 PM ----------

P.S. The OEM shells can be purchased via eBay, and probably more, I purchase all mine on eBay..one would apply the skin purchased, to the purchased OEM back shell..there are several companies that sale the skins..Slick Wraps, dbrand and others..

sent by my:

4.4.4_21.21.42.victara

XT1095 Moto X (2nd Gen) PE

http://waynekent.com/page6.html

"Praise Jah" YOU people.!
[X 2014 Q&A, Help & Troubleshooting] FallN:
I switched out my black plastic back for a bamboo one I bought off eBay.

Here's the overview of the Bamboo back: http://youtu.be/Q2kN0MjTIyI

And the actual removal and installation, from start to finish, attempting to NOT damage the back (like Erika did): http://youtu.be/8byRWkkYg8M

If you have any questions about swapping backs, just let me know. ?
[X 2014 Q&A, Help & Troubleshooting] edios123:
I'm thinking of changing my back panel. But I'm really bad at dissembling things. Is it easy to do or is there any risk of damaging anything?

The seller told me to use hairdryer to remove the glue. I've no idea what he meant. Can you please tell how easy it is to do?

Thanks!
[X 2014 Q&A, Help & Troubleshooting] Jack Sparrow xda:
Start reading from previous page, especially from post-228, you will get answers of all of your questions. :)
[X 2014 Q&A, Help & Troubleshooting] flyinion:
I've seen a few references to the leather peeling as well in this thread. Is that still the case now or is it just the wood that's still having problems? I was thinking of doing wood originally but after seeing this thread thought I'd go with leather. Now I'm concerned about that as well.
[X 2014 Q&A, Help & Troubleshooting] Zhou86:
Just ordered a Bamboo Back as well. And I'm importing this so sending it back to Motorola if anything happens is not an option for me. Is this still a rampant issue? I surely hope my unit doesn't suffer any peeling on the wooden back. I only plan to use the Hula Bumper Case because I want to feel the wooden texture on my hands. :(
[X 2014 Q&A, Help & Troubleshooting] syathibiy:
Did anyone ever manage to get a replacement for a peeled back though the phone isn't under your name?
[X 2014 Q&A, Help & Troubleshooting] d11dog11:
Officially they won't do it. I got a rep to agree then another rep said no. I asked for a supervisor and they honored the first reps word. They even let me change from a Verizon model to a pure edition and waived the credit card hold requirement. They did say the new one would have no warranty but the site says I have a year after I registered it.
[X 2014 Q&A, Help & Troubleshooting] syathibiy:
What do you mean you got a rep to agree? Did you persuade him or something? Did the rep know about the policy in the first place? And how did you request for the replacement? Through an online form or by call?
[X 2014 Q&A, Help & Troubleshooting] d11dog11:
Started with online support form. They asked for evidence of the issue which I emailed. They then gave me a case number and told me to call for replacement. The guy said it was all good to replace but I wanted to call back later to complete. When I did I was told since I did not purchase it direct in had no warranty. That's when I asked for the supervisor and got it taken care of.
[X 2014 Q&A, Help & Troubleshooting] syathibiy:
How did they know you didn't purchase it? They didn't ask for the order number in the online form right?
[X 2014 Q&A, Help & Troubleshooting] endursa:
My wooden back (walnut) had the same probem, with peeling on the sides on top left (from behind) corner!

i just ordered some 3M 300LSE 5mm adhesive tape, took the back off, and fixed it with fresh stripes myself!

it is not like a tank, no peeling what so ever, i hope it stays that way :)

and while i was at it, i took the time to apply a droplet of silicon oil onto the vibration motor shaft with a syringe, now it accually vibrates and is pretty quit!

i would say win/win for about 8€(cost of the 3M) and half an hour of my time :D
[X 2014 Q&A, Help & Troubleshooting] nerotix:
Is it still holding on like a champ? Considering to try it myself.
[X 2014 Q&A, Help & Troubleshooting] endursa:
Yep, i still holds! Seems good so far
[X 2014 Q&A, Help & Troubleshooting] kentodessa:
Peeling of wood back Moto x 2nd gen

I asked for a replacement back cover a few months ago. I was on a business trip in Europe and could not immediately return phone. I told the representative of Motorola chatting about this. I was assured that this was not a problem that on arrival I can return the phone for a replacement. I went back and turned to Motorola (Chat and repair). Motorola took the money from my $ 500 debit card. I received a letter with RMA number. But more than 4 days I can not check the status of that number of replacement. I have asked to replace my wooden cover with leather. I do not want a wooden cover, it moves in the corners, it is a known problem for all moto x 2nd gen, the new cover will not solve it, and a 1 month later (like my) it will come off in the corners. I do not want a wooden cover. I demand the replacement to leather(cognac). Motorola representative chatting promised me a code for the redesign of the phone. But again, as time passed and nothing has come to me in the mail.
[X 2014 Q&A, Help & Troubleshooting] JulesJam:
Call during regular business hours and ask for a higher level of customer support - you will get transferred to someone in the US.
[X 2014 Q&A, Help & Troubleshooting] kentodessa:
After my post on Moto Forum I got replay on email :

"I've been checking into your case, as I stated I would in the Motorola Owner's Forums.

It appears that there was an error with your payment method, and the RMA did not process correctly. I have released the authorization hold on your credit card, and the funds should be available again within 3-5 business days.

You can certainly give it another try, if you like. Please be sure that the address you use matches exactly what is on your monthly statements.

I do also need to make you aware, however, that in the time that has elapsed since you originally inquired about our advance exchange program back in February, some policies and procedures have changed. It is no longer the process when replacing a custom Moto X to provide a code to order a brand-new custom replacement We now provide a certified like-new replacement with customizations matching the original device. This brings the process in line with the like-for-like replacement policy we follow with all of our other devices.

I understand that you are requesting a replacement with a leather back rather than the wood back you originally ordered, however, we are unable to make changes to the design of the replacement. I realize that you are experiencing an issue with the wood back lifting on one corner and are concerned about this happening again, but this is not something that occurs 100% of the time. I know you have mentioned seeing it mentioned in forums online, but please take into consideration that there are also a great many users who are not encountering this issue, and are therefore not posting about it. People are more apt to post about problems than to post that they are completely satisfied and are experiencing no issues.

Thank you for understanding.

Regards,

Wendy W

Motorola Support"
[X 2014 Q&A, Help & Troubleshooting] JulesJam:
I think this is reasonable and quite frankly I was amazed that they ever gave people brand new devices for warranty replacements. No one else does. Apple certainly doesn't.

I am certain the Motorola CLNRs are a 100 times better than the Verizon CLNRs.

Leather backs have their own issues with scratching and durability and have also been known to lift up.
[X 2014 Q&A, Help & Troubleshooting] kentodessa:
I dont care about aple, but after one month problem with cover - its not reason to say that it's ok, look to others...... I was 5 years with motorola, but now I will go to other. I spend monthes trying solve my problem.
[X 2014 Q&A, Help & Troubleshooting] JulesJam:
No other manufacturer would give you a brand new device for a warranty replacement. None. And many people have bought devices from other manufacturers and had problems after 1 month. Just search any forum on these devices and you will see.

Motorala was anomalous in replacing defective devices with brand new devices no doubt due to being owned by cash-rich Google. But now that Lenovo owns Motorola, they are back to more sane business practices .

Motorola is replacing your defective device free of charge with a refurb. That is no different from what every other smartphone manufacturer would do and some may even only do a repair for you. And it is unreasonable for you to think you should get to change the color/material of your back when you get a warranty replacement.

And if you have a problem with a device purchased from a different manufacturer after 1 month, you will get a refurb from them too. You will not be able to demand a different color, style, etc. You will get a refurb EXACTLY like the one you initially bought.

That is a legitimate complaint. I would write to Motorola corporate customer relations and I bet they will send you a coupon for a percentage off of accessories or something else like that.
[X 2014 Q&A, Help & Troubleshooting] kentodessa:
They will not give new phone, used, like I will send:

"It is no longer the process when replacing a custom Moto X to provide a code to order a brand-new custom replacement We now provide a certified like-new replacement with customizations matching the original device."

And I don't need discound on some accesories, wich will be probably agane faulty...
[X 2014 Q&A, Help & Troubleshooting] JulesJam:
yes, i understand that but I think that is not only very reasonable, it is what every other manufacturer in the world does.

And they are refurbs - they have new backs, likely new glass over the screen and have been tested. And they will have the full length of your remaining warranty so if anything goes wrong in the next year, you can get another CLNR.

---------- Post added at 05:00 PM ---------- Previous post was at 04:51 PM ----------

I have the Motorola Buds, Whisper, Boom, Roadster Pro and Hint and none are faulty. Love them all!
[X 2014 Q&A, Help & Troubleshooting] kentodessa:
When no problem - you love it, if some problem it will spoil satisfaction of bying more than 600$ castomized phone.

Facts:
[X 2014 Q&A, Help & Troubleshooting] JulesJam:
It is a well known adhesive issue with the wood backs. They used to give people brand new phones even after they were out of the 14 day return period if this happened to their wood back, which was unique in that no other smartphone manufacturer did that.

Now their warranty replacement policy is in line with every other smartphone manufacturer and you get a CLNR.

So if you had bought any other smartphone and had a problem with it once you were out of the 14 day return period, you would have the same spoiled satisfaction then because you would have gotten a CLNR from them, not a new device.

My advice is to not go with any of the premium materials because they all have adhesive issues including the leather backs.
[X 2014 Q&A, Help & Troubleshooting] bhp090808:
Ebony back here on pure edition and its perfect. Guess i got lucky
[X 2014 Q&A, Help & Troubleshooting] knitler:
No problem with my Navy leather after a week of normal use.
[X 2014 Q&A, Help & Troubleshooting] manyarg:
How are you getting the replacement, I got in touch with moto they just told me I will get a mail within 48 business hours with alternatives. I don't want to have to go through a refund and having to make a new order given the wait time.
[X 2014 Q&A, Help & Troubleshooting] flexte:
Can you please post a pic of the any. I have been waiting to see photos before I order.
[X 2014 Q&A, Help & Troubleshooting] jphilippon:
http://xdaforums.com/showthread.php?t=2888756
[X 2014 Q&A, Help & Troubleshooting] LexusBrian400:
My bamboo is peeling off also. I'm taking it back to Verizon tomorrow morning. It's peeling off on the side with the volume keys.
[X 2014 Q&A, Help & Troubleshooting] Restola:
Stinks that so many are having issues. I would just keep returning them over and over until a perfect one arrives. They cross ship so you're never without a phone.
[X 2014 Q&A, Help & Troubleshooting] sailindawg:
Can you post a picture before you return the phone?
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
We all need to see what "peeling" means. Please post a pic. Mine seems perfect but one corner is surely a really tiny bit higher off than than the others. That makes me fear for long term if that is the catch for a peel.
[X 2014 Q&A, Help & Troubleshooting] Restola:
What I've read here and other places is 'peeling' means the wood part is slightly raised off of whatever it is attached to. So you can push on the wood and feel it depress, and then watch it 'un-stick' as it pulls away from the adhesive again.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
Yes, that is exactly it.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
Here's a pic of the corner.
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
Eww, yeah that's bad.
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
Oh ok. That's what I meant. Yeah I'd totally flip if my back came up like a ****ty piece of Formica
[X 2014 Q&A, Help & Troubleshooting] DiNoise:
go here https://motorola-global-portal.custhelp.com/app/answers/prod_answer_detail/a_id/97713/p/30,6720,8696

then select "advanced" exchange/return (or something like that), thru that option they send u a code that u use to build/order a new phone for free, then when u get the replacement u send them back your old/defected phone so they don't charge u for the new order.

So u use your old phone until new one comes, but shipping times are the same as if u buy a new one (3-4 weeks I guess).
[X 2014 Q&A, Help & Troubleshooting] jetsetwilly:
UHU it back and apply hand pressure for a while. It should stick back down.
[X 2014 Q&A, Help & Troubleshooting] roaringcrown:
Returned my Moto X today to Verizon because of the peeling back. Also happened to me on the bottom right corner. I had a bamboo back.

I purchased the device at full price and Verizon said they'd have to send a refurbished model to my house. Not sure how that even works cause the phone is so new and I purchased it less than 10 days ago. I opted to get all my money back. I'll wait for the Nexus 6 on Verizon (maybe) or just stick with my HTC One M8 for the time being.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
I put a spring clamp on it overnight the second night. Worked for a while, but as soon as it got warm from use and from being in my hand again, it peeled back up.

No way I'd expect it to stick long term anyway if it showed up like this at my door to begin with. Even if it were still sticking I would have sent it back.
[X 2014 Q&A, Help & Troubleshooting] cgalyon:
Yeah the adhesive may be inadequate. I'm surprised to see it peeling up on the leather back, which should be much more pliable. It's disappointing, really, because so much about the phone is great
[X 2014 Q&A, Help & Troubleshooting] Restola:
Even if it's good when it arrives... Makes me worried about what it'll look like in 12 months when I'm ready to sell it on swappa... I'm thinking I should have gone black/black instead if black/bamboo...
[X 2014 Q&A, Help & Troubleshooting] 05GT:
The first unit they brought out at the Verizon store had issues with the bamboo not sticking properly. The second unit they brought out was cherry.
[X 2014 Q&A, Help & Troubleshooting] Nigel Tufnel:
I had the Bamboo one and it started peeling up on all four corners. Luckily, I purchased it at an AT&T store and they replaced it for me. I'm hoping it doesn't happen again.
[X 2014 Q&A, Help & Troubleshooting] chrisrozon:
I checked out the display at the Verizon store, and the ebony back model they had was peeling up just like that.
[X 2014 Q&A, Help & Troubleshooting] cbasse:
This has me concerned, to the point I might return for a non-wood back. Does anyone know if they'll take a return with boot loader already unlocked? Pure Edition with T-Mobile.
[X 2014 Q&A, Help & Troubleshooting] cgalyon:
I think I'll be sending mine back as well. It's leather backed, but already has some peeling in one corner and the leather around the camera has pulled away from the adhesive. I expect it to worsen with time. It's a real shame because I love the design and choice of materials, I think they've messed up on the adhesive though.
[X 2014 Q&A, Help & Troubleshooting] Coronado is dead:
So have any plastic backs had peeling issues? Seems to be all wood and leather?
[X 2014 Q&A, Help & Troubleshooting] Restola:
I haven't even received mine yet and I will return it as soon as it arrives for a plastic design (probably white front/black back). If they are peeling after a few days I don't want to deal with what will happen over the next 2 years.
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
The plastic backs would be molded to fit correctly. Wood backs have to be cut in a flat shape then pressed/glued into place. The wood will have a tendency to want to straighten out a little that the plastic won't. The plastic isn't so reliant on the glue in that way.
[X 2014 Q&A, Help & Troubleshooting] distortedloop:
I'm sorry to hear so many have issues.

For those of us whose phones have been put on hold due to parts shortages, hopefully all your returns will have Motorola finding a fix before they start shipping again.
[X 2014 Q&A, Help & Troubleshooting] tavcsor:
Peeling bamboo back cover.
[X 2014 Q&A, Help & Troubleshooting] djdubd:
Got my return authorized today. I have an ebony back that is slightly peeling in the top left corner if you are looking from the back.
[X 2014 Q&A, Help & Troubleshooting] batman408:
I have a bamboo back but no peeling yet so far. This thread does have me a bit concerned though, pondering if I should return for a plastic back.
[X 2014 Q&A, Help & Troubleshooting] cbasse:
Yeah, I'm very frustrated and not sure what to do. Mine with bamboo back looks fine, but I'm wondering if it's just a matter of a few months before it starts to peel. Does anyone know if there was any sort of widespread issue with the OG Moto X and peeling wood backs? I'm so tempted to just take my chances with it, because I love the look. But I know I'll be pissed if i run into any issues down the road... Grrr....
[X 2014 Q&A, Help & Troubleshooting] davinci27:
If the back perls off in 6 months, wouldn't that be a warranty issue? Couldn't you get the phone replaced then?
[X 2014 Q&A, Help & Troubleshooting] Restola:
There is a 12 month warranty against defects.
[X 2014 Q&A, Help & Troubleshooting] cbasse:
The point is I don't like that I'll have to "live in fear" of something going wrong in a few months....
[X 2014 Q&A, Help & Troubleshooting] davinci27:
Yeah. I guess my question was in reference to the people who said they were immediately sending the phone back. What's the difference sending it back now or sending it back in a few months?
[X 2014 Q&A, Help & Troubleshooting] Restola:
I just placed an order for a new one all plastic. I figured why wait and send it back. The plastic one should be here a week sooner than the wood one anyways.
[X 2014 Q&A, Help & Troubleshooting] manyarg:
In the end I decided to get a refund instead of a new device.

The way I look at it is that I could get a plastic back, take my chances with a new identical phone, keep the one I have and get it repaired if the issue got worse or get a full refund.

I decided I do not want a plastic back and also I am being too careful with my phone for fear of it getting worse which means I am not enjoying it :(. This gave me the choice of taking my chances with a new wooden back now or get a refund. Then I thought that given the wait time to get a replacement I might as well get a refund and see what the nexus looks like and maybe even try out the xperia z3 in stores. This would also allow Moto to fix any production Issues if I decide to order a moto x again in the next few weeks. Kind of disappointing after the pain it was to order the device on the launch day with all the site issues....
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
Mine too after one week. Ebony, returned.
[X 2014 Q&A, Help & Troubleshooting] guapinoy:
Did you return using the website? Or did you call?
[X 2014 Q&A, Help & Troubleshooting] tgerbracht:
Called because I had to after exchanging once already wanting another color (exchanging to ebony). Now straight refund, reorder.
[X 2014 Q&A, Help & Troubleshooting] CollinFX45:
I wish you all the best. I returned mine 19 days ago (day after it arrived) and I'm still awaiting my refund. They are awfully slow on them.

-Collin-
[X 2014 Q&A, Help & Troubleshooting] jonnythan:
I'm still waiting for the replacement to ship.
[X 2014 Q&A, Help & Troubleshooting] mgymnop:
My replacement shipped 2 days later and will be delivered tomorrow. Damn Holiday today; it is already in the Fedex facility but won't get out for delivery until tomorrow.
[X 2014 Q&A, Help & Troubleshooting] distortedloop:
Today is a regular delivery day for both FedEx and UPS. The post office is the only big delivery company that's closed today.

http://www.fedex.com/us/service-guide/holiday-schedule.html
[X 2014 Q&A, Help & Troubleshooting] kertong:
Just wanted to chime in - I know my issue isn't wood-related, but is affecting my leather back.

My guess is that this is some sort of adhesive defect, perhaps adhesive heat cycling is degrading it too quickly?

I got a black leather back, and it was fine for the first 3 days - then, it started lifting on the area between the camera lens and dimple, and also in the engraving area. I can press it down, then let go - and I can feel it "stick" for a millisecond before it pops right back up and makes that adhesive unsticking sound.

I got an exchange PIN, and I have a new leather back on the way. I was tempted to just go with a plastic one as it seems wood/leather backs have peeling/lifting issues, but.. I just love the leather too much to let it go. Hopefully the new back has a better adhesive applied, if it also lifts I'm thinking of just peeling it off myself and applying some clear silicone RTV to it to make it stick better..
[X 2014 Q&A, Help & Troubleshooting] TeeX2.0:
when you say that you have a new leather back on the way, do you mean that it's a whole new phone with a different back, or that they have just sent you a new leather back plate and you can install it yourself?

I went with a conventional rubber/ soft touch back, but think I would like to get the leather. I wonder if Moto would somehow allow me to just get a different back onto my current phone?