yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 4 Q&A, Help & Troubleshooting] bjhatch:
onlinestore@bestbuy.com

I have a few emails just to be sure we're all on the same page when it comes to pickup day.

One email verifies that they will accept "any" smartphone including the straight talk by samsung which I picked up for 30 bucks.

The second email (below) I verified that no contract is required. You'll notices that she even corrected the previous BB rep who said a contract was required:

From: Best Buy Customer Care [mailto:onlinestore@bestbuy.com]

Sent: Tuesday, September 30, 2014 12:17 PM

To: XXXXXXXXX

Subject: RE: Note 4 (KMM23855042V34434L0KM)

Thank you for contacting Best Buy Mobile Back Office where we promise to have a better choice of phones and networks, give informed and impartial advice, straight forward pricing, and to be there for the life of your phone. My name is Kayla, and I will be more than happy to assist you today.

Yes, you would still be eligible for the trade in promotion as a contract is NOT required for this promotion.

Thank you so much for reaching out to Best Buy with your questions. Hopefully, this has answered all of your questions and resolved your issues. If you need additional information feel free to respond to this e-mail, or call Best Buy Mobile 1-877-702-2211, between the hours of 7 AM - 11 PM Central time.

Thank you,

Kayla

Best Buy Mobile Back Office

Original Message Follows: ------------------------

Hi,

One last question. I already pre-ordered the note 4 for Verizon from Bestbuy. I am buying the phone outright, without a contract or a new line of service. Will I still be eligible for the $200 gift card? My friend received an email that said you must activate a new line of service or sign a new contract, but that is not part of the terms and conditions on the BB.com website:

Here is the email my friend received:

Dear XXXXXXXXX@XXXXX.com,

This promotion will be live on 10/17 when the item becomes available. As far as we know, you must upgrade your line at the store if you want to qualify for this promotion.

Thank you,

Adriana

BBYSM Customer Support

=====================================

ORIGINAL MESSAGE to BestBuyTradeIn@dealtree.com
[Galaxy Note 4 Q&A, Help & Troubleshooting] bigbuc:
Best Buy mobile guys. They weren't sure so checked with their supervisor.

sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.
[Galaxy Note 4 Q&A, Help & Troubleshooting] nomojo:
BB says you can pay full price but you need to activate in store. So you can't buy phone and walk out with it unopened, if you want $200.

From BB forum (BB rep post excerpt): "You should be able to purchase a Note 4 at full price and qualify for this promotion as long as the phone is a Verizon, Sprint, or AT&T model. The phone must be activated at the time of purchase though. Please know though that all three carriers have monthly plans available should be interested in that."

(I can post links yet, but the post in on the best buy forum and the thread titled "Price Match for Samsung Note 4 not on contract and $200 trade-in promo")
[Galaxy Note 4 Q&A, Help & Troubleshooting] bjhatch:
I can say I've never seen such a poorly managed promo...ever. BB still has the prices messed up on their website (white N4 is 749 and the black one is 692). It'll be a miracle if I get my N4 for 699 - 200. I don't even know when it hits BB?
[Galaxy Note 4 Q&A, Help & Troubleshooting] bigbuc:
I too sent an email to bb this morning about my options. I'll let y'all know what they say.

sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.

---------- Post added at 02:04 PM ---------- Previous post was at 02:02 PM ----------

At&t is $825.99. Too bad verizon doesn't work here, even though they are the landline provider for this area... no dsl nor fios though.

sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.
[Galaxy Note 4 Q&A, Help & Troubleshooting] dodoei:
can I pre-order at one place and trade-in at a different place?
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
Probably not. The trade in is tied to the preorder for the promotion. You trade your phone in when you pick up the note 4.

Also, as far as what you can spend the gift cert on? If you are buying with the best buy credit card, you earn about $25 in reward zone coupons. (another sweet deal) and then you can literally walk over to customer service, and have the gift cert applied to your credit card account. So while I'll have added $600 to our account with the phones, I'll be immediately paying $500 back on it, (including the two $50 preorder gift certificates for two phones) So our actual cost will only be the $100, plus the $30 service fee on each Verizon account.

And then before the holidays hit, I'll have another $25 I can spend at best buy in reward certificates to take advantage of holiday sales. That lowers our actual cost for two note 4 phones to a very reasonable $75!

Also, Samsung finally did post a map showing launch dates globally, and we are waiting till the 17th in the us. :/
[Galaxy Note 4 Q&A, Help & Troubleshooting] dodoei:
Thanks for all the information. If I understand correctly, you need to pay for that $50 gift certificate, so it's a wash, right? or is there another promotion going on that just gives you a $50 GC?
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I don't see anything in the language of the offer that seems like the pre-order and trade-in have to be from the same place.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
You have to buy the $50 gift cert in order to do a preorder, but you aren't out any additional money for the preorder since you can just apply it to the note 4 purchase at time of pickup.

Since the $200 gift certificate is given when you purchase a note 4 AND trade in a working smartphone, it does not make any sense at all that you could buy it at one location and then attempt a trade in at another store. (And I can't think of any good reason why you would want or need to make a second Best Buy trip to trade in a phone after your launch day pickup.) Best Buy and Samsung are working together on the promotion in the best buy stores, and are substituting the $200 check back for the best buy gift certificate, and it could well be that with a best buy receipt for your note 4 that Samsung will not even honor that as a receipt online either, since the $200 deal was available in store already and you chose not to take advantage of it there, and they obviously don't want people double dipping.

Since the Samsung stores are IN Best Buys, they probably have contracts with each other on the Note4 launch and promotion.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I'm not talking about the Best Buy promotion. That is being run as separate promotion that requires you to purchase the Note at Best Buy and trade in your device at Best Buy. I'm talking about this: https://samsunggalaxypromotions.com/Note4/ which I assume is what dodoei was asking about. In that promotion there is no mention that you must trade in the device and pre-order the device from the same place. In that case Samsung is only giving you the difference between whatever your trade-in amount was and $200.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
Yes I under stand that, except Samsung is working with the best buy stores on the promotion IN THE BEST BUY STORES.

Don't believe me, talk to the Samsung rep in your best buy. He will not take your order, and will direct you to the best buy mobile section to place your order with best buy, and get the best buy gift certificate instead of the Samsung online deal. That's the arrangement they have made for preordering them in Best Buy.

If you preorder elsewhere, you won't have this issue.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
Yea I get that, which is why I said I wasn't talking about the Best Buy promotion. With the online promotion you could even pre-order from your carrier and trade in a device to best buy.

The only thing that gives me pause about the online promotion is "participating retailer" which is repeated in the terms and conditions multiple times. They never clarify what they mean by participating retailer. Is that a retailer that does trade-ins? A retailer that is participating in this promo? I emailed the prizelogic support, who is running this promo, to clarify this issue.
[Galaxy Note 4 Q&A, Help & Troubleshooting] aygriffith:
Have we decided if I can pre-order from Amazon and trade in either there or some where else and qualify for the promo?

I'd rather buy from Amazon and not have to pay the tax.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I emailed prizelogic support from the customer service link on the site (https://samsunggalaxypromotions.com/Note4/) to clarify where you can trade things in and pre-order from. I'll post back when (if) they reply.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
Someone just posted they were trying to preorder at a best buy, and the system capped preorders. He doesn't know yet if its a technical glitch, or if the preorders are sold out. You might not get much more time to preorder, if selling out is a possibility.
[Galaxy Note 4 Q&A, Help & Troubleshooting] bigbuc:
Below is BB's response to my case.

In it she (?) does say you need to get a two year contract even if using Next...

Now I need to decide if the 4 is enough of an upgrade, particularly since it's bigger and heavier. And if equal or better discounts are coming between then and Black Friday.

I bought the n3 the day it came out only to discover the bootloader was locked. My wife has the n2, and has no complaints. I could just buy her a n3, fix my glass and get us both the zerolemon battery. I liked my cheap but good big battery on my n1.

○○○○○○○○○○○○○○○○○○○○

Thank you for contacting Best Buy Mobile Back Office where we promise to have a better choice of phones and networks, give informed and impartial advice, straight forward pricing and to be there for the life of your phone. My name is Jlinda, and I will be more than happy to assist you today.

First off, I do apologize for the delay in my response. I understand that you are interested in purchasing the Note 4 with the gift card promotion. Yes, you are able to use the AT&T Next program for that purchase. At this time, in order to qualify for the Trade In promotion the pre order has to be done in a Best Buy store location. We are unable to do so through the website. Yes you and your wife are both able to get that promtion with a qualifying trade in and a two year activation. Purchasing the phone at full retail price does not qualify for the trade in promotion.

*

Thank you so much for reaching out with Best Buy.

If you need additional information feel free to respond to this email, or call Best Buy Mobile 1-877-702-2211, between the hours of 7am - 11pm CT.

Thank you,

Jlinda

Best Buy Mobile Back Office

sent using mobile data only. no broadband in Rural America as was promised by both Presidents Bush & Obama.
[Galaxy Note 4 Q&A, Help & Troubleshooting] bjhatch:
I heard that too
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I already pre-ordered last week from Verizon directly so I'm good there. Just trying to figure out the trade-in part.
[Galaxy Note 4 Q&A, Help & Troubleshooting] xxSTARBUCKSxx:
You get the 'rebate' either through Samsung or best buy.

Your option is going to the Samsung site on 10/10 and getting your rebate claim setup up for a 6-8 week wait.

The other is just a 200 gift card. If bought through best buy.

Samsung - Matches trade in Value

Best Buy - 200 gift card.......

That's all the trade in involves..
[Galaxy Note 4 Q&A, Help & Troubleshooting] fox689:
Too bad I can't buy a T-Mobile one through Best Buy. I did my trade in/preorder yesterday, but didn't realize I needed the IMEI and MAC address...
[Galaxy Note 4 Q&A, Help & Troubleshooting] xxSTARBUCKSxx:
Exactly. The preorder info you turn in along with the two pieces of info from your current phone would void samsung honoring your trade-in value on current phone. In the fine print it states its either BestBuy promotion(200 store credit basically) or Samsung (carrier-value doubled) will be honored. So if you have a bestbuy PreOrder.... Samsung is just gonna give you the middle finger on 10/10 or afterwards(up until 11/30 to redeem it) if you try to get the best of both worlds.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I get that. What I'm trying to clarify is what they consider a "participating retailer" for trade-ins. The website and terms and conditions use that term, but they never say who is participating.
[Galaxy Note 4 Q&A, Help & Troubleshooting] bjhatch:
I saw on Samsung promo page amazon, bestbuy and Costco as authorized sellers when you click on where to buy link. I'm not at my computer or I would post the link
[Galaxy Note 4 Q&A, Help & Troubleshooting] borijess:
Make sure u get ur preorder soon bestbuy is starting to shut down preorder. I was lucky to get mine in today at bestbuy in Burbank il.

Sent from the TermiNOTEr 2! ?
[Galaxy Note 4 Q&A, Help & Troubleshooting] xxSTARBUCKSxx:
This entire thing has been foggy from the start with the 'language' on one site not entirely matching the other's. And now we have price drops. Just gets better and better. On the page you were able to click PreOrder and choose the carrier and color (Saw Costco but they weren't able to be clicked yet(saw this yesterday) Bestbuy is included but the fine print and countless threads have discussed bestbuys deal. My guess would be the phones listed. As well as your trade in matching the PreOrder info.

This entire promotion is crazy with Sammy trying to reach more customers before Apple...
[Galaxy Note 4 Q&A, Help & Troubleshooting] orikl:
Simple question

There's still a simple question hanging out there unanswered:

Can I pre-order the N4 in one authorized retailer and sell my old device in an other authorized retailer?

I sent this question through the contact us link page found on the promotions page but I haven't got an answer yet.
[Galaxy Note 4 Q&A, Help & Troubleshooting] nomojo:
I submitted two separate emails to the promo group running the Samsung promotion (prizelogic) and here is their unhelpful reply (at this point I am guessing they can't even figure out the promo terms):

"Thank you for your interest in the Samsung Galaxy Note® 4 and "Smart Samsung Phone. Brilliant Friends and Family Deal" promotion. Please visit {samsunggalaxypromotions.com/note4 site} for this promotion’s terms, conditions and frequently asked questions. If you have any questions about the Samsung device, please see your local retailer or carrier location.

Thank you,

PrizeLogic Support"

Note: They had the link in the reply but I can not post links.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I sent them two messages as well, but haven't heard anything. Given the answer above, I don't expect anything helpful.

My confidence in actually getting the $400 (I pre-ordered two Note 4's) out of this deal is not very high.
[Galaxy Note 4 Q&A, Help & Troubleshooting] ChickenWingSoup:
FAQ

There is an FAQ now linked at the bottom of the Promotion website page (cant post a link). It is two pages long and does clarify some of the rules, but not all. It does tell you what a 'Participating Retailer" is. Basically any physical or online retailer taking Pre-orders.

It also goes into more details on the Best Buy rules. Such as a 2 year activation is required.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
Well that's a little more helpful. It says any retailer, so I guess Amazon online or Verizon online are fine. Still curious if I can pre-order from Verizon directly (which I did), and trade-in a device at Best Buy. Seems like you could.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
I don't understand why you would want to buy from one retailer, but then have to trade in at another. Can someone explain why you would need to do this to me? I would think dumping your old phone at the same time as picking up the new one would be a no brainer.

We preordered 2 note4s from best buy and I have 100% confidence that we'll get both best buy $200 gift certificates, and then apply them to our bb credit cards the same day.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
Not all retailers are offering the same amount for trade-ins. For example, I have one phone that Verizon wants to offer $8 for, but Best Buy is offering $11. Amazon is offering $14. Verizon's offer doesn't meet the $10 minimum. So Since I pre-ordered from Verizon directly already--since they allowed an early upgrade on one of my lines, can't do that through best buy--I need to trade-in somewhere else. Also I'm not trading in the phone I'm currently using (S4), I'm trading in an even older device so I really don't need to trade it in at the time I pick up the new one.
[Galaxy Note 4 Q&A, Help & Troubleshooting] ChickenWingSoup:
I sent them an email over a week ago, and got the exact same copy paste reply this morning. I dont even think they read the questions.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
According to my best buy (and the samsung dealer in the store), the Samsung deal means any working smartphone. There is no buy back price restriction involved, and best buy's repurchase price does not factor in this deal at all because the returned phones are all being shipped back to Samsung.

Our tradein phones are ancient 4 years old droidx phones. (Fortunately, I had bought extended batteries for them, because the standard original batteries on both phones swelled and died!) Both are charged right next to me, waiting to be swapped.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
As I said before, I didn't pre-order from Best Buy, so their policy on this promotion doesn't matter to me. Not everyone is doing this through Best Buy. This promotion here: https://samsunggalaxypromotions.com/Note4/ specifically states the phone must be valued at $10. This is not being run as the same promotion as the Best Buy promotion so whatever you keep telling me regarding the Best Buy promotion doesn't apply.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Gareee:
Perhaps I worded my reply poorly. The Samsung rep at the best buy store said that there is NO best buy promotion.. best buy is handling samsungs promotion based on the Samsung promotion rules.

Have you not just called whoever you ordered it from yet and just asked them? If they require you trade in your old phone when you pick up your note4 for promotion eligibility, looking for other dealers will be pointless.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I'm doing it through that online promotion page. It states pretty clearly that the device must be worth $10. That you can trade in at any retailer. And that the trade in and preorder so not need to be part of the same transaction.
[Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
And it didn't say trade in at the same retailer either. I hope this is right cause I'm going to start looking for another place to trade my older phone in as Tmobile online is only offering me $6 for it.

UPDATE:

Got a reply from Prize logic today. They recommend you pre-order and trade from the same retailer.
[Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
Looks like amazon gives good trade in value for my evo 3d in. Hope this works.
[Galaxy Note 4 Q&A, Help & Troubleshooting] JimSmith94:
If you do find a better trade in amount at AT&T, Verizon, or Sprint, do trade it in at T-Mobile. They'll beat it and give you an extra $50! https://www.t-mobile.com/DeviceRecovery/cell-phone-trade-in.aspx
[Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
Ya saw that. I was waiting to go home so I can get the serial number on my old phone so I can see what sprint will offer me. But I think my best bet is amazon. I can get $38 since I still have everything including the box.
[Galaxy Note 4 Q&A, Help & Troubleshooting] RebDovid:
FWIW, I just spoke with Samsung customer service, after being placed on hold by the agent (so she could get me an answer), I was told that the trade-in must be with the same participating retailer from which one is getting the Note 4. Perhaps others might call Samsung to see if a different agent gives a different answer. But based on my call, I would not submit a trade-in with a different retailer.

I had hoped to trade in an old, but entirely functional, Samsung S (Vibrant) and sell privately my S3. Instead, to be sure of getting the $200 rebate, I need to trade the S3.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Techweed:
That's ridiculous if true. No where does it indicate that the same retailer needs to place the preorder AND accept the trade in. What difference does it even make? What if both locations you preordered/traded in are selling/taking preorders for the Note 4? I already preordered from ATT and traded into Amazon. As far as I'm concerned I violated none of the terms and conditions.

Do you have the number you dialed for Samsung handy?
[Galaxy Note 4 Q&A, Help & Troubleshooting] RebDovid:
1 (800) 726-7864, which I got by googling. It turns out to be a technical support line. As I wrote, the (friendly) agent put me on hold before coming back with the answer. Whether it's true or not I can't say. But I'm not going to take a chance. (I do have an earlier, emailed inquiry pending with Prizelogic, but based on prior comments I don't expect a substantive answer.)
[Galaxy Note 4 Q&A, Help & Troubleshooting] aznmode:
Got a reply from Prize logic today. They recommend you pre-order and trade from the same retailer.
[Galaxy Note 4 Q&A, Help & Troubleshooting] RebDovid:
While these may be reasons for doing everything with the same retailer, the response doesn't actually forbid pre-ordering from one and trading-in with another. Perhaps you would ask again, based on the response you already received.

TIA
[Galaxy Note 4 Q&A, Help & Troubleshooting] bjhatch:
I agree. There's no restrictions just a suggestion.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Kawaisa:
I've also been told that it needs to be at the same location.
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
Where did I say it said that? I said it says they don't need to be part of the same transaction. I really had no idea about the same retailer for both transactions because it didn't mention anything about that.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Kawaisa:
sorry misread
[Galaxy Note 4 Q&A, Help & Troubleshooting] trmiv:
I was certainly HOPING they could different retailers because Verizon didn't want to offer more than $10 for one of my devices but Best Buy and Amazon did. But a nice friend is giving me one that Verizon does want to offer me $11 for, so I should be good for both the Note 4's I'm buying.
[Galaxy Note 4 Q&A, Help & Troubleshooting] Techweed:
I didn't even see this but it's great that we have Prizelogic, (in writing, which is the most important thing here) the people running the promotion, saying it's ok to use different retailers. Sure they can recommend using the same retailer for efficiency's sake, but I'm not interested in efficiency, I'm only interested in receiving my rebate, even if it takes 6 months ;)

I remember when Prizelogic ran the promotion for 50 bucks worth of Playtstore credit if you bought a Note 3. They were the people I emailed to fix the fact that I didn't get the credit and they were the ones who corrected the error and issued my credit. I would think they would know best since they are running this promotion.