yashsingh1/xdaforums huggingface dataset:
[X 2014 Q&A, Help & Troubleshooting] mgymnop:
In my case I had to do more. I had to generate the new APN

and

I had to use an IMEI from an old LTE AT&T phone that I just still had. The problem was the switch to the new nanoSim in combiantion with the IMEI of my MotoX. Now everything is fine.
[X 2014 Q&A, Help & Troubleshooting] matt99017d:
I'm hoping that I can take the SIM card out of my old Moto X and put it into the new 2014 moto X no strings Attached......*hoping*
[X 2014 Q&A, Help & Troubleshooting] D-OveRMinD:
Fixed.

I can say that I had this problem as well. Voice but no data. Added the custom APN, and that got me 4G, but no LTE. Apparently, ATT does not recognize this phone's IMEI as a LTE capable phone. Had to give them the IMEI off my HTC One M7, code it as LTE, reboot my phone twice, and then it came up as 4GLTE. Just FYI.
[X 2014 Q&A, Help & Troubleshooting] kasouti:
That could explain why my data signal has been terrible. Sadly, I don't have a previous ATT phone.
[X 2014 Q&A, Help & Troubleshooting] rando191:
Yep, I ended up creating a new APN and gave them my nexus 5 IMEI for LTE to connect. Not sure why the nexus 5 works since they don't sell that phone either...

Think moto needs to hand over all the IMEI for AT&Ts database... :/
[X 2014 Q&A, Help & Troubleshooting] kasouti:
I got a friends imei and registered it. I switched back to the original APN and am getting a better signal and speeds with the nxtgenphone APN.
[X 2014 Q&A, Help & Troubleshooting] martinezma99:
AT&T now aware of the problem and working on solution. Switching IMEI number is not the long term solution.

There is a case number and we should all get LTE within a few days. Unfortunately, it is the weekend so will take longer for them to approve the Pure Edition (showing as Moto Victara in AT&T system) as non LTE.
[X 2014 Q&A, Help & Troubleshooting] rando191:
Nice! Where'd you hear this?
[X 2014 Q&A, Help & Troubleshooting] kasouti:
I wouldn't get my hopes up on a quick resolution. When they initially opened a ticket for when I signed up for service yesterday, they told me not to worry about not having data and that they would resolve the ticket by the 30th.
[X 2014 Q&A, Help & Troubleshooting] martinezma99:
I spoke with multiple tech support people until I found a knowledgeable supervisor.

---------- Post added at 03:54 AM ---------- Previous post was at 03:52 AM ----------

Getting 4G is easy by manually setting APN. The hard part is getting LTE without giving them a different IMEI.
[X 2014 Q&A, Help & Troubleshooting] kasouti:
Yes, getting data was easy. Yet ATT support had no idea how to even get me data. They passed me up to tier 2 support while I was in the store with them and then told me to leave with the new phone and wait a few hours because it should fix itself. Thankfully, I found people mentioning the APN change to get the hspa+ and was able to get that temporarily as I've been with Verizon and Sprint in the past I didn't know about this offhand. My initial ticket for ATT to even get me data on my new service plan was set to be resolved in 5 days. If something as simple as that had that long of a time frame, I wouldn't count on a quick turn around for this issue.
[X 2014 Q&A, Help & Troubleshooting] crawlgsx:
Odd, I have not had any issues with the stock APN. I switch phones so often I can't even tell you what provisions they have me on at this point but data has worked fine on every phone I have had without changing anything on the phone or AT&T's end. I have been on a Nano sim for a long time though, I just used Sim adapters when I have non-nano slots. They set everything up on a new one for the iPhone 6 plus though, maybe its compatible?
[X 2014 Q&A, Help & Troubleshooting] prosive:
I simply swapped the SIM from my old Moto X to my new Pure Edition Moto X on AT&T and everything works fine... Not sure why you guys are having issues.
[X 2014 Q&A, Help & Troubleshooting] expertzero1:
Guys..

His issue is that ATT is using the imei from the pure edition moto x.

Since ATT doesn't really do byod (not an ATT branded device) he doesn't get lte.
[X 2014 Q&A, Help & Troubleshooting] martinezma99:
As long as they don't change to the Moto X IMEI, then you won't have any issues. The new Pure Edition show up as Moto Victara, a non LTE phone.

I'm now on LTE after I called and gave them my LG G3 IMEI.
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
Same here. Three hours on the phone. Explained all from this forum and yet still. Swapped to an att SG S3 and what do you know like magic. Can anyone explain in service description of the apn what hipri means? This is the only difference between phone and nextgen phone. Also, does the att model have volte enabled?
[X 2014 Q&A, Help & Troubleshooting] natrix317:
Thanks for this everyone. APN settings got me 4g. Still waiting on Att to update imei settings. I decided not to change out imei number to my g2 so hopefully it will update when att updates it. Moto department that handled this was closed this weekend. I am calling Monday to get an update from them. Will report back.
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
Did they ever fix the IMEI?
[X 2014 Q&A, Help & Troubleshooting] natrix317:
They were able to update it through att online chat. Very helpful on there. . Did not need to give an imei for a different phone. They took my imei and Sim number and updated it two min. I think they have an in-house fix. He said they are working on each case as it comes in instead of changing everyone. He said they have only had a few. Like one a day. Also be sire to set APN back to nextgenphone. Has an extra provisioning piece in there to give you a little better priority on their servers. At least that is what the tech support guy said.
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
Fyi the only difference in next gen is the over the air programming. FOTA. Either way nice to hear they can fix. And to confirm you have LTE now next to the 4G symbol?
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
So does your device IMEI show correctly online now? Also, does it show as that Victara with no pic?

I went into a store, went to the first X I saw and took a pic of the imei. I walked out, went online and "changed devices". Problem solved.
[X 2014 Q&A, Help & Troubleshooting] asdfcorp:
So I just spent 2 hours on the phone with AT&T Customer service. I multi-tasked with an online rep and a phone rep. The phone reps spent about an hour and a half telling me that because the phone was unlocked it wasn't supported by AT&T data and couldn't be guaranteed. This clearly sounded wrong nor do any phone reps sound like they know more about this tech then the average person on this site.

Upon discovering that the phone lacked certain LTE bands I tried to find out what band was in my area. I was nervous that this would be the reason I have zero data reception (no edge, no 3g, nothing). It didn't seem like it would be the reason but I figured that I didn't understand the LTE bands well enough to really know. It was around that time that the online rep, much smarter and more helpful than the phone reps, asked me what my data plan was. When I informed her that I have been grandfathered in to the unlimited data plan since the first iPhone she told me that there was no such data plan listed on the account. It turns out that when they went to switch my SIM card from the big card to the micro or nano SIM they, without my knowledge or consent, removed my data plan from my phone and instituted a pay as needed plan on my phone. Obviously that was insanely frustrating so I demanded that that be reinstated which they said would take 2-3 business days for some reason and was able to get them to comp me a 3GB data plan for the time being until that is re-activated.

So once we thought all was cleared up and I was appeased with my temp data plan we found that the temp data plan still wouldn't work. It was only when I told them that I manually entered the new APN/Access point called "phone" (as listed previously in this thread) and set that as my primary access point that the data begin to start flowing once more. Oh the sweet sweet data. The rep told me that this is generally the primary APN and he didn't even recognize the one that was in there by default "nxtgenphone". I can't say I understand much about APN's and I know someone said this APN was inferior to nxtgenphone but it was the only way to seemingly get the data to work on my phone.

The IMEI number is still set to the Moto X but in their system it is the Moto Victara (according to google this was the working title of the device before it was announced). The Moto Victara in their system is listed as a "3G device" despite all of us knowing that it is in fact a 4G LTE device. I have been doing various speed tests to try and see where I am averaging but have had wide and varied results but the service is only saying 4G and I have yet to see an LTE logo show up quite yet. I commute to NYC so I will see if I spy an LTE logo when I am there tomorrow.

Long post I know but it is as much a rant as a hope that it may help save people some time in discovering that their data plans may also have been disconnected without consent. Also please let me know if anyone has other ideas or notices mistakes that I may have made in getting reconnected regarding the APN or anything like that.

Boy am I tired, I'll play with the phone tomorrow.
[X 2014 Q&A, Help & Troubleshooting] sailindawg:
I kind of wonder it is the newness of the PE phone coupled with corporate lethargy that the PE's IMEI's are slow to be added to their database for supported phones. Hopefully it's just that & AT&T can get out of its own way and get these phones provisioned properly.
[X 2014 Q&A, Help & Troubleshooting] plcline:
How'd it go on your commute?
[X 2014 Q&A, Help & Troubleshooting] martinezma99:
Can anyone update if AT&T has resolved this issue?
[X 2014 Q&A, Help & Troubleshooting] jackdforme:
Nope
[X 2014 Q&A, Help & Troubleshooting] WinDroidGuy:
Issue is being fixed 9.8.14, Motorola didn't send the IMEI range for those devices.

MmMm Bacon...
[X 2014 Q&A, Help & Troubleshooting] durrell12:
Assuming you mean 10/8? This makes me nervous. Have a Pure Edition on the way and was planning to dump Verizon for AT&T but I definitely need data to work and don't have any old devices since I've been with Verizon forever.
[X 2014 Q&A, Help & Troubleshooting] WinDroidGuy:
Yea, that haha...which VZW device do you have? Also just go into any AT&T store & get any LTE IMEI to provision your account. You'll be set :)

MmMm Bacon...
[X 2014 Q&A, Help & Troubleshooting] sailindawg:
Had a conversation last night with AT&T online CSR. The CSR stated that the PE was recognized by AT&T as a 4G LTE device. The CSR stated to take the phone to a store & get a free sim card (providing you already have an account). Hopefully they all got the memo.
[X 2014 Q&A, Help & Troubleshooting] durrell12:
I have the Moto X on Verizon but got sick of their locked bootloader policy so decided to make the jump to a more friendly network.
[X 2014 Q&A, Help & Troubleshooting] martinezma99:
Why would a new nano Sim card make a difference? All issues on AT&Ts end?
[X 2014 Q&A, Help & Troubleshooting] WinDroidGuy:
It doesn't, it's provisioned on your account with the IMEI.

MmMm Bacon...
[X 2014 Q&A, Help & Troubleshooting] sadrummer06:
I'm stuck in the same boat. I have spent countless hours with four different "advanced" technical support from AT&T and they all come to the same conclusion of "we see that it should be a LTE device, but we can't provision the line for it."

Then they try to convince me to renew my contract and get an AT&T branded phone.
[X 2014 Q&A, Help & Troubleshooting] marquister:
ATT tech support

Which ATT customer support route did you take? I tried chatting with a rep from the device troubleshooting menu option and then I selected internet connectivity as my issue. The rep there repeatedly stated that there was no way to update the system so that my specific IMEI for my Moto X PE could be recognized as an LTE device. The rep did indicate though that they are working on adding the unlocked Moto X PEs as LTE devices and that they will be able to operate on LTE band 4. I was told on 10/5 that it should be completed in 7 business days.
[X 2014 Q&A, Help & Troubleshooting] WinDroidGuy:
Simple fix...get an IMEI from an AT&T Store or keep the same IMEI from your old device. Until Motorola sends the IMEI range there is NOTHING AT&T can do to make your device provisioned for LTE.

Sent from my VZW G3
[X 2014 Q&A, Help & Troubleshooting] sailindawg:
WinDroidGuy,

What area of the country are from. I'm from the Boston area & the online Csr's are saying that they see the PE phone as a LTE phone. I haven't bought this phone yet. I'm waiting to see this work itself out & I want to see the update from MOTO enabling all LTE bands.
[X 2014 Q&A, Help & Troubleshooting] WinDroidGuy:
I'm on the West Coast, if IMEI are starting to show up means Motorola submitted them already.

MmMm Bacon...
[X 2014 Q&A, Help & Troubleshooting] natrix317:
Confirmed LTE signal. And yes it still shows up as victara on my att account. Picture looks like a moto x though
[X 2014 Q&A, Help & Troubleshooting] Marlon41:
So no easy way to get a 32gb provisioned on att? What a pain, this will drive sales away for sure.
[X 2014 Q&A, Help & Troubleshooting] sailindawg:
I wouldn't say that. I'm in the Boston area, the online CSR'S are saying they see the phone as a LTE phone, WinDroidGuy is on the west coast, sounds like it's just catching up.

I went to a corporate store the other day, they indicated that the phone would provision as a LTE phone.

Check in at a local corporate store in your area, go online. I'd stay away from the phone CSR'S. My experience over the phone has not been too good.

It seems its working it way out. AT&T sells data, that's their bottom line. If they want data sales, it would benefit THEM to get the PE phone provisioned properly.
[X 2014 Q&A, Help & Troubleshooting] martinezma99:
Has this issue been resolved?
[X 2014 Q&A, Help & Troubleshooting] bradley26:
I switched from Sprint to AT&T and my LTE worked as soon as i put my IMEI into their system.
[X 2014 Q&A, Help & Troubleshooting] matt99017d:
Did you do an actual speed test on it? Mine showed that I have LTE but the fact is that I was only getting 4G. After a few conversations with ATT we got it all sorted out.....
[X 2014 Q&A, Help & Troubleshooting] Note10.1Dude:
If it isn't resolved with your phone, go into a ATT store, copy the IMEI from their floor model (an ATT model), and have the associate at the store link that to your account.
[X 2014 Q&A, Help & Troubleshooting] simplycomputerhelp:
In some instances it might not be the IMEI

For anyone who experiences non 4G LTE speeds with the 2014 Moto X Pure Edition and AT&T, and it shows connected as 4G LTE, check your data usage. It might be a possible cause. I am on a grandfathered unlimited plan, and I am not throttled until I reach 5GB on a 4G LTE device. After spending a couple of hours with AT&T support, they told me that my phone (along with most other unlocked devices) is recognized by the network as a 4G device instead of a 4G LTE device in terms of data throttling. As such, I am throttled at 3GB, since 3G and 4G devices are throttled at 3GB, while 4G LTE devices are throttled at 5GB on the unlimited plan. To test this, they temporarily switched my plan to a 5GB tethering plan, and my phone was receiving 4G LTE speeds. Before switching from my Galaxy S3 to the Moto X, my data had exceeded 3GB. My Galaxy S3 was working fine speed wise after reaching 3GB, but when I switched to the Moto X the throttling kicked in, since I was over 3GB on a "4G device". After reading this over I wonder if it is total BS, but now you know what to expect if you end up calling. They would not even address my issue at the corporate store I visited.
[X 2014 Q&A, Help & Troubleshooting] l_stevens:
Assuming this is true, what is the solution?
[X 2014 Q&A, Help & Troubleshooting] bradley26:
Here is a speedtest from this morning showing my LTE speeds. It has been resolved as far as I know. I came from Sprint to AT&T.
[X 2014 Q&A, Help & Troubleshooting] _MetalHead_:
I use the Moto X Pure Edition on AT&T and have zero issues. The phone on my account is the iPhone 6, and I switch between the two on a daily basis. Not on any unlimited plan though, I have the 10gb mobile share/Next plan.
[X 2014 Q&A, Help & Troubleshooting] bradley26:
I have a pure edition also. My LTE was set up on the pure edition since I came from Sprint. Not one issue. I guess I was one of the lucky ones.
[X 2014 Q&A, Help & Troubleshooting] Note10.1Dude:
It sounds like ATT has gotten this fixed in the last week or 2.
[X 2014 Q&A, Help & Troubleshooting] mpmtx:
I have always been on ATT and have a pure edition. At the ATT store on Nov. 4, a clerk scanned the IMEI on the box, put in a new SIM (because my old phone took a micro sim), and everything worked.
[X 2014 Q&A, Help & Troubleshooting] simplycomputerhelp:
The lady from AT&T told me the solution was to either change my data plan to avoid the 3GB throttling or wait until this billing period ends and I am back at 0. However, after the phone call, my speeds have been 4G LTE. So maybe temporarily switching my plan reset my data usage. Whatever the case, I am happy it is working fine now.
[X 2014 Q&A, Help & Troubleshooting] nicromant:
you can also always force the phone to use LTE when higher bandwidth is needed *#*#4636#*#* phone information and then LTE only, the trick will work until the phone is rebooted i suggest anyways to go back to standard PRL on GSM/LTE when ussge is done
[X 2014 Q&A, Help & Troubleshooting] simplycomputerhelp:
Cool, thanks. I will try this if I need to. I assume the 3GB data throttling on an unlocked device with an unlimited plan is to deter tethering, since that feature cannot be disabled by AT&T. If you do not tether, I do not see a problem with using this to get your 5GB of unthrottled data. AT&T probably sees this differently, however.
[X 2014 Q&A, Help & Troubleshooting] rjayflo:
Question...Im thinking about getting the PE, do I have to flash the AT&T modem or do I just put in my sim card and all is good?
[X 2014 Q&A, Help & Troubleshooting] mgymnop:
You have nothing to flash. Just SIM in and you are ready to go. If you don't get LTE data check the posts in this thread and it should help to address this problem.
[X 2014 Q&A, Help & Troubleshooting] simplycomputerhelp:
If you are planning on using the SIM from a Galaxy S3, you will either need to trim it down to size or get a new SIM for it to fit in the nano slot of the Moto X. Once you have an active AT&T SIM in, it should be ready to go.
[X 2014 Q&A, Help & Troubleshooting] durrell12:
I switched to AT&T just to use the PE and have had zero issues with LTE. They activated it in-store, ported my number, and everything.
[X 2014 Q&A, Help & Troubleshooting] sailindawg:
Good to see that this was just the phone being so new & a bit ahead of the curve. Glad to see AT&T supporting the PE.
[X 2014 Q&A, Help & Troubleshooting] bruce7373:
Just got my PE MotoX today and LTE is working great right off the bat (nxtgenphone APN). I was surprised though to see the baseband as a TMO variant. I know the PE is geared for TMO, but I assumed things under the hood would be generically Google.
[X 2014 Q&A, Help & Troubleshooting] HoneyNutz:
http://www.att.com/esupport/article.jsp?sid=KB424489&cv=820#fbid=HeEz4PMYiM0
[X 2014 Q&A, Help & Troubleshooting] shadowspring:
I've had a similar problem with my PE on Cricket. They recognize it as 3g only and not a LTE phone. It says I am getting LTE but my data is slow, under 1 mbps usually. Sometimes I get 3-4 mbps so it must be getting LTE sometimes.

Will most likely switch over to Net10 or Straight Talk anyways.
[X 2014 Q&A, Help & Troubleshooting] juvi77:
Is this still an issue with AT&T

Anyone know if this is still an ongoing issue with AT&T?

Got a Moto X Pure Edition on Friday and went to a AT&T Corporate store to get a nano sim installed that day. Things seemed to work fine until yesterday when I lost data completely. Chatted with AT&T support and they gave me the runaround about the Victara model. Support would only reactivate the phone and after a reboot I had HSPA working but no LTE. LTE kicked in about a half hour later and I've had it since then.

Wondering if I'm out of the woods or if I need to harass AT&T further.
[X 2014 Q&A, Help & Troubleshooting] revengineer:
I only had to contact att once to give them my imei and add lte to the account. That was 4 weeks ago and I have not had an issue since.
[X 2014 Q&A, Help & Troubleshooting] juvi77:
Hmm. That might be what support did then. Guess I'll monitor things and see if I drop off of LTE again for a long period of time.
[X 2014 Q&A, Help & Troubleshooting] diggitydogg:
I haven't had an issue, and I feel that this phone gets even better signal than my GS4. I took the SIM directly out of that and cut it down myself. Then just moved it over to the XT1095 and all has been well.
[Galaxy S 4 Q&A, Help & Troubleshooting] ArneAustenaa:
Is it hard to replace the front frame ? Mine is cracking up and some pieces is already fallen of from the front frame.

DO you have an video guide or something that show the steps ?

Is there something that ruin the warranty when i do this like a tape or something ?
[Galaxy S 4 Q&A, Help & Troubleshooting] AntaresOne:
Hello,

Warranty will be voided also unscrewing a single screw.

Front frame it's a piece fused with display and touchscreen making the whole part a single assembly, changing the frame only it's too hard since you basically need to detach these parts (they are hard-glued) and it's very very simple to break or ruin something

Inviato dal mio GT-I9505
[8525, TyTN, MDA Vario II, JasJam General] akmuscle:
I have an HTC TYTN and when I got into the Sounds and notification applet under settings and select an event then select a sound then click the play button no sound is played.

I figured maybe the sounds weren't in the \windows directory but I checked and all of the sounds are there and if I click on the sounds through the windows directory, they play just fine so I know they are not corrupt. I tried to find a posting mentioned maybe a registry key that points to the location of these sounds to see if maybe that is messed up or something. Anyways, I don't get any sounds during specific events like sending or receiving text messages even when everything is turned on because of this.

Anybody come across this issue before?

Thanx!
[8525, TyTN, MDA Vario II, JasJam General] akmuscle:
Nevermind.......

Problem solved. User error.
[8525, TyTN, MDA Vario II, JasJam General] tsooi1:
how do u solve it ... same problem here...
[8525, TyTN, MDA Vario II, JasJam General] ultramag69:
My guess, turn volume back UP......:p
[Micromax A120 Canvas 2 Colors] kcala:
hi i bought one micromax a120 colours2 i am seeing that when video recording indoor it gives 16fps video with 9mbps bitrate

in medium light it is 25fps and bitrate 15mbps

and outdoor 30fps and bitrate 25mbps

i want to fix fps to 30
[Micromax A120 Canvas 2 Colors] Razvan:
Hi,

Please dont't ask many times in this XDA Assist forum

You already have ponted in the right direction by my colleague [MENTION=4036181]KJ[/MENTION] here: [Completed] [Q] problem in video camera fps .

Good luck
[Android Q&A, Help & Troubleshooting] dys1905:
Hi, my phone is bricked and I need Stock SP Flash Tools Rom. Please send me download link?

Please help me I don't using my phone :(
[Android Q&A, Help & Troubleshooting] dys1905:
up