yashsingh1/xdaforums huggingface dataset:
[T-Mobile Galaxy Note 4 General] chong67:
No you dont have to start over n loose your place. My order was failed 2x due to stupid Chase! They are so damn over cautions of things! So I had it authorized and call Tmo back and 3rd time my order got processed and I got pre-authorized charged. Because its done this way, I will not see my order in the Tmo site when you log in anymore. But I call the CSR and I am all good.
[T-Mobile Galaxy Note 4 General] csmits:
Spoke to a t-mobile rep and he confirmed they are shipping out earlier. he could not tell me if mine was shipped or not (I was charged yesterday). I did opt for next day delivery. However, the same rep also told me that UPS does not deliver on weekends so since my UPS does not mention any shipment coming my way today I guess it wont be until at least Monday for me to receive the phone. So far there seems to be only one person who has received a tracking number (and who knows if this is for a note 4). Pre-order system of t-mobile has been horrible for over 3 years (only became member since then) and you would think they would have figured it out by now :rolleyes:
[T-Mobile Galaxy Note 4 General] wase4711:
I doubt they are too concerned about "fixing" their pre-order system; if you were told you would have the phone by the 17th, last time I checked, today was the 10th, so they aren't "missing" any promised dates as of now.

Its funny reading all these panicking posts of folks freaking out because they haven't gotten tracking info..

its the 10th today, not the 17th, so don't get your undies in a bunch..
[T-Mobile Galaxy Note 4 General] amtrucker22:
I am in the same boat as you. New customer, order 10/7, status says ""Order Placed" and my card had pending charges. The only thing I didn't do was select overnight shipping.
[T-Mobile Galaxy Note 4 General] csmits:
Nobody got their undies in a bunch. I think it just frustrates people that they have been charged already for a device that they did not receive yet.
[T-Mobile Galaxy Note 4 General] JimSmith94:
Same for me, new customer, except I ordered on 9/24, and my status page still says "Order Placed". My pending charge from back then eventually went away, and a new charge appeared yesterday.
[T-Mobile Galaxy Note 4 General] hypersonicx:
EXACTLY!!!

Just how I feel...
[T-Mobile Galaxy Note 4 General] Gerr1985:
In regard to Samsung Promo

I'm going to try for Samsung promo offer...

Here is a tip, not sure if mentioned, but if you print your return label for the JUMP upgrade (or likely for anyone who pre-ordered) you will see your trade-in information. Likely this can be provided to Samsung as valid proof of trade-in value.
[T-Mobile Galaxy Note 4 General] dkb218:
T-Mobile's page will not update until you are actually holding the phone in our hand. As long as you've been charged, you device should be shipped out today.
[T-Mobile Galaxy Note 4 General] wase4711:
then you shouldn't have pre ordered; if you dont want to be charged until the phone is in your hand, you should go to the store when they are there, buy one, hand them your credit card, and you will be charged. Otherwise, suck it up, and wait till UPS decides to deliver your phone to your front door.

What do you think, TMobile will ship your phone out, then wait a few days, then charge you????

the note 4 is not the only thing that Tmobile is shipping out right now..
[T-Mobile Galaxy Note 4 General] Flame Red:
I wish people expressed the same passion for the sad state of our Gooberment as the do to be first to get hold of the latest phone/toy. Perhaps this is why things in this country are so screwed up? [/FlameSuiteOff]
[T-Mobile Galaxy Note 4 General] p()()pypants:
Looks like the reps will be spared, this day.

Got my charge finally!

Don't expect a shipping notice with how goofed up their system is, I'll be looking for my MyUPS notification for delivery now.

---------- Post added at 07:58 AM ---------- Previous post was at 07:56 AM ----------

MURICA!
[T-Mobile Galaxy Note 4 General] kurrupt_1:
How are people (1 person so far) getting their UPS tracking number via email or My T-Mobile?
[T-Mobile Galaxy Note 4 General] csmits:
It seems you know everything so well. But you should also know then that T-mobile does NOT charge you for a phone UNTIL the ship it. hence, people wondering where there tracking numbers are. Now if you do not have anything sensible or constructive to say, maybe this forum is not the place for you. Bye.
[T-Mobile Galaxy Note 4 General] p()()pypants:
Not gonna lie, I would have flipped on them n demanded free overnight
[T-Mobile Galaxy Note 4 General] xstation:
Same for me.. New customer pending charge at first that went away.. Now a new charge is pending since yesterday...
[T-Mobile Galaxy Note 4 General] DrexelDragon:
I was assured by T-Mobile rep's yesterday that they wouldn't have charged my credit card if it hadn't shipped/shipping within a day or two.. Still no tracking though.
[T-Mobile Galaxy Note 4 General] suture4you:
My card was charged yesterday 10/9/14 and I still haven't received a tracking number. I live in Utah and I'm hoping that I get a tracking number today. I just don't get how that one person got a tracking number. Everyone else on here is still waiting from what I've been reading. Oh well we'll all have to be patient.
[T-Mobile Galaxy Note 4 General] chong67:
I dont know how one can get it n anybody else does. If he shows proof by photo, then we are all are screwed.
[T-Mobile Galaxy Note 4 General] DrexelDragon:
He already did earlier in the thread

---------- Post added at 11:45 AM ---------- Previous post was at 11:42 AM ----------

Some guy on Reddit posted his shipped. He ordered on 9/26 and is a new customer.. Thanks T-Mobile..
[T-Mobile Galaxy Note 4 General] dkb218:
Shipping notices should go out after noon today...
[T-Mobile Galaxy Note 4 General] hatchback:
AMEN!!!! But then this thread title will turn in to liberals and conservatives.

Now back on topic. I'd rather have T-Mobile charge me early for a device I pre-ordered, because if I party enough this weekend and empty my account at least my Note 4 taxes would be paid. :victory: :fingers-crossed: :highfive: :p

I paid for ground shipping so I expect my device on the 10/22 and if I get before good if not then it's okay. I'm not gonna go haywire :eek:
[T-Mobile Galaxy Note 4 General] DrexelDragon:
Says who?
[T-Mobile Galaxy Note 4 General] dkb218:
Didn't you just hear ME say it? If you're form of payment was charged already, you should get some form of communication from T-Mobile shortly. :D
[T-Mobile Galaxy Note 4 General] DrexelDragon:
Haha! Well I would hope so!
[T-Mobile Galaxy Note 4 General] ghstintheshell:
T-mobile is happy to bill and communicate early and quickly, as long as they want money. Everything else is secondary.
[T-Mobile Galaxy Note 4 General] dkb218:
At least T-Mobile is shipping. Check the other carrier threads. Some have yet to get a release date for the N4.
[T-Mobile Galaxy Note 4 General] ghstintheshell:
Saying T-Mobile is shipping, right now, is not exactly accurate but all of the information trickling in seems to be pointing in the right direction.
[T-Mobile Galaxy Note 4 General] dkb218:
It usually takes T-Mobile 24 hours before shipping information is updated on their web site. Most people will be receiving their device the middle of next week.
[T-Mobile Galaxy Note 4 General] typeface:
This is what i was told.

I just got off the phone, I talked to a rep and informed them that i placed an order with them gave them my order number. Informed them That I would like to change My order type to next day from ground. They switched me from department to department until i hung up the phone out of sheer frustration. They quickly called me back and told me they had looked into the account i gave them, and that it would be impossible for them to change the shipment option. I asked them why? as my order was placed weeks ago, you claim to ship the 17th, even though my card was already charged. i was told "Normally we could make the change, But its up to UPS, They are the ones that can give you a tracking Number if you haven't received one yet. You will need to sing on the UPS site, and give them a number for them to issue you a tracking number. so i repeated the question "for the sake of clarity, are you saying, you will keep your promise and not charge my cards until shipment is ready" I was told "yes"; and then I asked "you cannot give me a tracking Number, because its in UPS hands right now" I was told "yes"

long story short, those of us who cant change our orders. Is because Tmobile does not have them. LOL waiting for my phone!!!!!
[T-Mobile Galaxy Note 4 General] aznmode:
K I just press ordered. Couldn't pass up the $200 rebate deal. If I can sell my mint condition note 3 for $400 it will be worth the upgrade. Interestingly my estimated delivery date is Oct. 10 lol. I highly doubt that.
[T-Mobile Galaxy Note 4 General] whitev004:
mine says 10/2/14 too. I wish. :fingers-crossed:
[T-Mobile Galaxy Note 4 General] mikea3000:
Hi,

My order status page on my T-Mobile.com looks nothing like you page. Although it does say order being processed like yours.

One weird thing is that I never got a text message confirming the order. Did anyone also not get a text after they placed their order?

Thanks
[T-Mobile Galaxy Note 4 General] aznmode:
I got a text. I also had to sign the EIP form that I got via email after placing the order to complete the order. Did you get that also?
[T-Mobile Galaxy Note 4 General] mikea3000:
Yes, I had to sign an eip that I got via email, but no text message
[T-Mobile Galaxy Note 4 General] aznmode:
I called a Tmobile store and they had no clue about this promo. Do I have to call a corporate store?

Update:

I called another store and they told me I need to call 611 cancel the existing order, reorder and apply the trade-in then. Gonna call Tmobile now and hopefully they know what's going on better than the stores.
[T-Mobile Galaxy Note 4 General] mikea3000:
my my.t-mobile.com page looks nothing like yours, nor does mine give an estimated delivery date.
[T-Mobile Galaxy Note 4 General] aznmode:
Maybe call 611 to make sure your order went through. Although right now they have a long wait time. I've been on hold for 20 minutes to figure out this promo thing.

---------- Post added at 08:49 PM ---------- Previous post was at 08:45 PM ----------

I think this promo is beyond Tmobiles control and is handled by Samsung direct. That's why TMO doesn't have a clue about it. So this is how I think it work. You preorders at a retail store, do the trade in, send Samsung a copy of the trade in and the preorder.

I'm not sure if trade in works online as I didn't see that option and I don't think it will work if you call either as they can't see the condition of the phone to determine the trade in value. So it has to be done at a retail store IMO.

Update: I called another store and they said I can pre order the note 4 in store and if I have a trade in (any phone from any carrier) I would have to bring it in when the note 4 comes in and they will evaluate the trade in value and apply it towards the note 4 purchase.

---------- Post added at 09:25 PM ---------- Previous post was at 08:49 PM ----------

Ok got a hold of a US rep finally. He said the trade in can be done online. But he doesn't know about the Samsung promo.

To do the trade in, go to this link.

http://www.t-mobile.com/DeviceRecovery/LiteQuoteTool.aspx

Select your device carrier/model and hopefully it's more than $10. It looks like my Sprint Evo 3d is only worth $6. I assume if I take it to the store, it would be the same. I'm gonna need to see if I have another device or ask friends for their old device lol

If you already placed the pre-order, you can scroll down some more and theres a field where you can enter your order info.

Then hit the "Start Trade-in" button.
[T-Mobile Galaxy Note 4 General] Juk3s:
Ok, so that is my problem too, I don't want to give up my phone and be left with nothing til N4.

So I can preorder and just say I have a trade in for them. But can keep my actual phone until the N4 comes in. Cause I'd rather sell my i5 to my buddy, and turn his i4 in as a trade-in.

Would his phone work if he had the color changed to red?
[T-Mobile Galaxy Note 4 General] glensta:
Same here, signed the EIP, no text. Pre-ordered mine 9/24 in a local retail store (Huntington Beach) @ 3:00pm.
[T-Mobile Galaxy Note 4 General] JimSmith94:
I'm a new customer, finally switching from Sprint. Last night I signed up and got the EIP email, and another one saying my order has been received. I chose not to port my number until I receive the phone, so I don't have a T-Mobile phone number yet. I assume and hope that I can trade in an old phone after I receive my Note 4.
[T-Mobile Galaxy Note 4 General] BrownDog99:
Nice 1700/2100 that will improve retail in Toronto with all the people using the cheap network

---------- Post added at 12:08 PM ---------- Previous post was at 12:06 PM ----------

$200 would be a joke, I buy and sell phones, I easily in one day could get $350 for a good condition note 3
[T-Mobile Galaxy Note 4 General] YellowGTO:
Okay, I've never used Tmobile jump before. Im guessing I keep my phone until I receive my Note 4? When I go to the preorder page it says my new bill will be 31 dollars more, but if im jumping from the Note3 shouldn't that cancel out the payment for the note 3? Whats the deal with the shipping, with a preorder does it ship early to get to my house on time, or do I have to wait 5 - 7 days from the Oct-17th to get it? Its seems kinda useless to preorder a Note 4 and pay 30 bucks to get it 2 days after it comes out.
[T-Mobile Galaxy Note 4 General] G33KN3RDSTUFF:
I'm wondering when the Bronze Gold will be available.
[T-Mobile Galaxy Note 4 General] jamesrick80:
Hey guys,

As long as you can see your order status or history in your my tmobile account, your order is fine with or without a text message.....
[T-Mobile Galaxy Note 4 General] donlegacyx:
Does anyone know if you can pre-order the note 4 in-store with a prepaid account? Like would the managers be able to override the system and allow me to make a pre-order and than do a trade in with a pre-paid account?
[T-Mobile Galaxy Note 4 General] spinedoc:
Automated system said my order from yesterday would be delivered by 9/30, hmm.. On hold right now to see what a rep has to say. I gotta say I'm surprised by the wait times to get a rep, been on hold for 20 minutes and it's the middle of the day and still on hold, same thing yesterday. Everyone raves about their customer service.
[T-Mobile Galaxy Note 4 General] edouble312:
I couldn't do it. I paid in full for the N4 for unlocking and using with at&t. I tried to trade in an old.samsung I bought at a nearby shop (with a $13 trade in value). They couldn't get the system to allow this trade in because I wasn't planning on using their service for more than 3 months. For my trouble of waiting there for 1.5 hours while they tried sorting it, they did refund me the deposit and Sim card cost. I plan on cancelling with t-mobile the moment the phone is sim-unlocked
[T-Mobile Galaxy Note 4 General] MMakoto:
if i recall correctly, your new phone must be completely paid off and must have service with tmobile for at least 40 days in order to request for the unlock code.

anybody know if i need to trade in my iphone 3gs ($13 trade in value) right now or when i get the N4? when the N4 arrives later next month, the iphone could be of lesser value, say $9, then wouldn't i be screwed for the rebate?
[T-Mobile Galaxy Note 4 General] Flame Red:
So I preorder the N4 not being a current TMOB cust. The web site kind of indicated that I could do a smart phone trade in when preordering but it did not seem to let me as it looks like you have to supply the order number and your TMOB number, which they did not give me. Looks like I have 14 days to do the trade in.

I got an email confirmation that the order is in. Not very impressive, just a plain text three line email with order number, date/time and total. No message like I see over in the preorder thread. Maybe that comes later? Certainly unprofessional IMHO. There appears to be no way to check the order status without having the TMOB phone number yet. I guess I have to call to get status. Or do they send you a decent order confirmation letter with the phone number some time later?

I am not very impressed with TMOB service. Bad start.
[T-Mobile Galaxy Note 4 General] esotero:
Ordered the Note 4 on 10/8, and I just got charged today :) hopefully it comes in soon:good:
[T-Mobile Galaxy Note 4 General] LenLogic:
I just spoke with a Tmo rep in Louisville, and she confirmed Tmo has started shipping. She said my order is being processed even though the system still shows back ordered. She said they started yesterday afternoon. My order did not have a label printed yet in the system but she assured me it was ready to go out as soon as the labels printed. She would not confirm the order of shipping though but as long as it was pre ordered it is going out over the next few days. She also said that there is a good possibility it would be air saver at no extra cost but would not guarantee it.
[T-Mobile Galaxy Note 4 General] hypersonicx:
Nice to hear some good some news. Some of us who preordered had got our cards charged back on Oct 8 and still no tracking LOL...
[T-Mobile Galaxy Note 4 General] DrexelDragon:
This much we know.. it's absolute bull**** though the order they are shipping them out though. Some guy in the other thread pre-ordered YESTERDAY and his already shipped. What. the. ****. T-Mo.
[T-Mobile Galaxy Note 4 General] LenLogic:
That is what is pissing me off, Why break your neck to order so early when it obviously does not matter!!!
[T-Mobile Galaxy Note 4 General] DrexelDragon:
****ing ridiculous. Burned once again. Once by Moto and now by T-Mo.
[T-Mobile Galaxy Note 4 General] randpost:
I'm not complaining here, I really don't care, but they shipped out my wife's note 4 I ordered on the 1st and I received a tracking number for the order, but my Note 4 that I ordered on the 24th has yet to be updated with shipping of any kind. TMO needs to work on their entire supply chain or at least their logistics.

Both phones are upgrades and not new lines. Both are coming to the same address. Same account number. Same account name. Different lines? That's the only thing I can see as different and the color... Mine is black, and hers is white.
[T-Mobile Galaxy Note 4 General] LenLogic:
I guess I can at lease be happy that they are ahead of release. But that just does not make any sense at all. It sounds like they are just randomly pulling orders!
[T-Mobile Galaxy Note 4 General] amtrucker22:
Last in, first out LOL

Thanks for posting!
[T-Mobile Galaxy Note 4 General] jamesrick80:
My situation is interesting. I ordered on September 24, 2014 at 6:30 am eastern online. When my card was charged yesterday the bank did allow it to go through so my order was cancelled. I did not have any idea about this until late last night. I called tmobile this morning and had to reorder the phone but this time I changed t to the white note 4 instead of the black one since its more appealing to me. I did overnight shipping just like before and I just received a confirmation email this afternoon that my order is fully processed and will be shipping soon. They also just took the money off of my credit card. Early this morning when I placed the order, no money was withdrawn from my account until this afternoon. The rep told me I will still get my phone early and that the devices will be shipping early. Furthermore, when my first order was placed...only 1.00 was taken out of my account for verification purposes........also I actually used my debit card today instead of credit card......
[T-Mobile Galaxy Note 4 General] suture4you:
I would double check your credit card statement online to make sure the charge really went through 100%. I thought mine went though and I was expecting a tracking number from UPS. To make a long story short, I called T mobile and asked why I haven't received a tracking ## from ups. They said our takes 24 hrs for the credit card to go through. Thats why mine still says pending on my credit card statement. T mobile said most likely by Mon it should go through.
[T-Mobile Galaxy Note 4 General] bigmase23:
I called back and the rep confirmed my new order was good to go. But then I asked about my first pre order and why it got cancelled. He said because I used a credit card and not a debit card!?!?!?! He was able to go back to the original pre order and add my debit card and that order is now good to go and that I should receive it by Tuesday. He is going to call me tomorrow morning to cancel the new pre order, as soon as it shows backorder. haha wow, very confusing but at least he did say I would definitely get it on Tuesday!
[T-Mobile Galaxy Note 4 General] mrma0100:
order placed : 09/25 1:00 PM in store (Black ) with Next day shipping

Received initial order email and SMS: 09/25/2014 4:00PM

Order status as of 10/10/ 2014 2:15PM Being Processed.

my CC is not showing any hold or any transaction.

called T-mobile account manager, he is saying t-mobile started processing order yesterday afternoon. Most likely order will be shipped on 10/14 because 10/13 is columbus day.
[T-Mobile Galaxy Note 4 General] typeface:
reply

I understand, yet i hope youre wrong, guess it's selfishness; maybe just hopeful desperation. My first payment went through on the 8th. The following payment for the total sum went in on the 9th. Meaning I shouldn't owe t mobile anything, if they have already charged my card twice shouldn't that mean something? its technically been two days since they made a charge to my card. where art the coveted phones I SAY! (time to get dramatic)
[T-Mobile Galaxy Note 4 General] bamfsig45:
UPS works on Columbus day. Check this link. http://www.ups.com/content/us/en/resources/ship/imp_exp/operation.html
[T-Mobile Galaxy Note 4 General] mrma0100:
that's great :) :D
[T-Mobile Galaxy Note 4 General] keshastar:
early shipping

Ok, so i have been on this site for the past two days looking up updates and listening to everyone else's stories, deciding if i wanted to post anything. So i pre-ordered the black note 4 online 9/24 not sure of the time, and it was a jump order. My debit card was charged the morning of 10/9. I called tmobile customer serv and nobody knew what i was talking about. So i called again today, and spoke with someone who said the status of my ordered showed "BACKORDERED" and they were not shipping out early and i should not be charged until my phone is shipped, so she advised me to dispute the charge...??? wtf.... any who...after reading more post on this thread i started getting anxious and a little upset because some ppl ordered well after me but have posted that they have tracking info now...So I called the number that was provided to me in a previous email from tmobile regarding my pre-order and spoke with a guy who CONFIRMED that they received there shipment from samsung early...and they didnt want to make their customer wait any longer than we had to...so they ARE in fact shipping phones out early. I provided him with my phone number and he was able to pull up my order and confirm that my phone has shipped.... he provided me with a tracking number...but after all the mis information i received between today and yesterday, i was a little skeptical....but surely about 10min after speaking with him i got my text from tmobile saying my order HAS SHIPPED and giving me a tracking # ....

here is the number i called for anyone that wants to check to see if they are as lucky as i feel right now :)

855-339-3839
[T-Mobile Galaxy Note 4 General] siggystyle:
Never mind those questioning... I have seen several reports of tracking info, and I know the exact formatting for UPS notifications too... You are posting the real deal!!! :good:
[T-Mobile Galaxy Note 4 General] DrexelDragon:
Just got the text from TMo that it shipped! Finally!!