yashsingh1/xdaforums huggingface dataset:
[X 2014 General] noobsquared:
No sh*t man! I called today too and they said it's been exported. I asked what does that mean and she was like umm..umm...it means that it's exported. They don't know jack sh*t! I am so disappointed in Motorola. I wish I could talk to someone in USA. Everyone I've talked to is not only hard to understand but the background noise has been nuts!

They keep saying that you should get it on 26th. Today is 26th but they have no clue where the phone is or what exported means. I told them to cancel it and they don't know how to.

I am so done with Motorola!
[X 2014 General] jphilippon:
Maybe they're beginning to use their overseas factories.
[X 2014 General] cbasse:
I encourage anyone who's stuck waiting for their phone to be delivered (like I am - Oct 13 can't get here quick enough) to take a trip to Verizon. I just stopped by and held the new X, white face with bamboo back... I'm not regretting my decision one bit! :thumbup:
[X 2014 General] kittymittens:
Expected delivery date: 26th. Have called about 10 times within the last two days and today they are saying my X is being delayed by 2 weeks. They suck so bad it's irritating.
[X 2014 General] krdiesel:
12:31 pm	Delivered	FARMINGTON, NM

Left at front door. Package delivered to recipient address - release authorized

7:23 am	On FedEx vehicle for delivery	FARMINGTON, NM

7:08 am	At local FedEx facility
[X 2014 General] WilliamRBR:
The worst part is that I received the "We're assembling it!" email days ago. The Motorola reps have at least been competent enough to figure out that the device is complete, packaged, and ready to ship. They just can't figure out why it hasn't shipped and don't seem to have an answer as to when it will.
[X 2014 General] sabbotage:
I got a random courtesy call from a Motorola support rep tonight as did my one buddy who hasn't received his device yet. The apologized for the delay and for not shipping the devices when they were promised. She also said they are calling everyone this weekend that was promised the Sept 26 delivery date and didn't receive their device yet. They sent a coupon code for 25 bucks off an accessory for the trouble.
[X 2014 General] Jayrod1980:
Yay... got mine on Thursday... looks beautiful (Pure edition, white face, silver accents, spice back... plus power support screen protector and TPU casemate), but it's going back. Turn it on, boot up... red speck under the screen in the bottom right corner. Bummer. Now the white faced design phones are backordered till the end of October. Might just keep my old Moto X and get a bendy iPhone 6 Plus.
[X 2014 General] 338lm:
Received the "We're assembling it" email on Friday, September 19. Nothing since then.

I know I'm in the same boat as others, just adding my own experience to the list.
[X 2014 General] Jayrod1980:
for what its worth, the sent me the assembling email, but never let me know that it was on its way. I had to check on my moto account in order to see that it had been shipped. Original delivery was scheduled for 26 September but it arrived on the 24th. Too bad it has a screen defect. I'm even more hesitant about just exchanging because I'm spending the next year in Korea and all these websites talk about the bands being locked down. I need the phone to work there. I'm fine waiting a few weeks for Android L and wifi calling, or just using google hangouts, but I may actually have to get a T-Mobile phone that has wifi calling on it to be able to easily talk to my family while I'm gone.
[X 2014 General] jphilippon:
I got the assembly email on the 19 and nothing since then.

Arrives tomorrow. Make sure to check the Moto site.
[X 2014 General] steelbeans:
You're all so lucky have it available to you! Haha. Here in the UK it still says 'coming soon', the best i can do is email my design multiple times to myself to overcome my lack of patience :(
[X 2014 General] jetdevil24:
It goes no further :(

*** mobil gesendet ***
[X 2014 General] CocheseUGA:
I get decent lead times for delivering a device. I don't get people ordering after I did with various combinations that include my options and them receiving first. I don't get them having my money for a month prior to delivery. I don't get the sheer level of incompetence at informing the customers of what is going on. Different answers, not knowing where a phone is (or the worst: knowing exactly where a phone is, it being completed and ready for ship, but not shipping it), and the inability to cancel phones that can't currently be completed.

My last experience with Motorola.
[X 2014 General] jetdevil24:
This is also my last experience with Moto!

*** mobil gesendet ***
[X 2014 General] Schnazzy:
We're in the same boat. I don't get it either. The last time I tried to give Motorola my money, it was for the Droid Bionic on the day it launched. I managed to get one, but I returned it because it was a turd. The longer the delay with the X, the harder it is going to be for me to want to keep the device once it arrives. It has to be worth all this...especially with the Nexus X/6 right around the corner (assuming it's 5.2".)
[X 2014 General] noobsquared:
I ordered within the first hour site went live with the most common black black black crap and expected delivery was 26th, which came and nothing happened. No call or nothing. Nobody knows where the phone is. Took a few calls and chats to try and cancel but they say it's been exported but nobody knows what that means. So frustrating that I have $600 stuck and I can't use my money and I don't have a phone either. I'm so done with Motorola!
[X 2014 General] CocheseUGA:
I really wonder if it's the 32GB memory that is causing so many problems. Not all, but many. Most of the people I see with ones delivered have 16GB, which frankly wasn't in the realm of possibility for me.

I ordered a black front, navy back, and dark trim. A combination I surely figured would have been fairly easy to fulfill.

---------- Post added at 12:51 PM ---------- Previous post was at 11:57 AM ----------

Just mock-built my phone again on MotoMaker, and it shows four days. I'm currently chatting with Zeus about it.

Zeus says he will give me a 10% coupon, then proceeds to not give me the coupon. I give up.
[X 2014 General] tacosrdelicioso:
I really wouldn't worry too much about this. Everyone will get their phones. Its a popular device and **** happens. I think some of you are acting a little childish
[X 2014 General] CocheseUGA:
To characterize Motorola's complete lack of competence and communication as '**** happens' is a complete mis-characterization of what has actually happened. I wouldn't consider them going out of the order queue or holding on to your money for a month without product, communication as a minor thing. I honestly don't know if I will get a phone, based on what I've seen thus far.
[X 2014 General] tacosrdelicioso:
My advice to you is the hop on the Motorola forums there are a lot of superstars there that will really help you
[X 2014 General] CocheseUGA:
I and others have multi-page threads there and haven't seen a lick of response. As I said, the communication has been horrendous.
[X 2014 General] tacosrdelicioso:
That's weird because a lot of moto 360 orders were completely escalated and resolve there
[X 2014 General] CocheseUGA:
Finally got some interaction on Twitter, makes me feel a bit better. Not pleased, but better. Still an excruciating wait.
[X 2014 General] Note10.1Dude:
They haven't gotten any better in their organization, I put a pure in my cart. It gave me an estimated delivery time of 4 days, then once in the cart it said backordered until October 9. Motorola looks to be having a load of problems with their sales process.
[X 2014 General] D Steele219:
Just an update guys. Got my device today with no update from Fed Ex or Motorola. I'm geeked to play with it.
[X 2014 General] mrvirginia:
lol wow that's pretty ridiculous that you had no updates
[X 2014 General] sabbotage:
So when did you order and what was your color combo and memory size?
[X 2014 General] D Steele219:
White front/Slate back/Royal Blue trim 32GB AT&T ordered sometime in the evening of Sep 16. My Motorola account still showed "Not Shipped" before I left from work and it was on my doorstep when I got home today.
[X 2014 General] kittymittens:
If the Z3/C comes out for AT&T, I'm canceling this crap. No way in hell this should be taking so long.
[X 2014 General] tacosrdelicioso:
Idk what to say guys. Mine shipped early and even said shipped within an hour of it actually shipping. Vzw 1am order the day of launch on vzw
[X 2014 General] jphilippon:
Yeah, I feel bad as well. Ordered 18th at night and I'm using it right now. Arrived this morning.

ATT 32 ebony black black

All I can say is the wait was worth it.
[X 2014 General] sabbotage:
I'm wondering if the problem is lack of pure editions. It seems almost like the demand for pure editions was much higher than anticipated. That is what my friend and I both ordered like 2 minutes after moto maker launch and still don't have them.
[X 2014 General] WilliamRBR:
Today, I got a customer service rep that I was legit impressed with. He somehow got me on the line with a manager at the plant in Texas, who thoroughly explained to me what's going on and how one part from China has the pre-orders backed up. She said that she does expects them to ship out Wednesday, fingers crossed.

It also seems that every time I call, they offer me free stuff. I'm now up a turbo charger, a case, and TWO $25 off coupons. I don't even ask. They just offer.

For a delay, this has been pretty lucrative.
[X 2014 General] jphilippon:
Nice man! I'd totally buy a spare Moto G with that discount. :P
[X 2014 General] Schnazzy:
Does this mean the parts are expected to ship from China on Wednesday, or the completed phones will be shipping out to customers on Wednesday?
[X 2014 General] alhadee12:
I decided to get the 16GB from Verizon. White with the bamboo back. I'll see if it's actually worth it or it's going back.
[X 2014 General] Devans32:
I just got off the phone with Motorola and they said the reason my phones haven't shipped is because one of them has a bamboo back that they don't have in stock. No eta on when the bamboo will arrive.

Pure edition

32gb

White/Bamboo

Ordered on 18th
[X 2014 General] CocheseUGA:
OK, but what was the one part? And when is the boat expected to arrive?

I've been stoned on getting anything. One rep offered me 10% off, then never said anything after that and disconnected. The only thing I've gotten out of the Moto forum is that they are trying really hard and building them as fast as they can. Not a lot of confidence inspired.
[X 2014 General] WilliamRBR:
So yesterday, I got an email from Motorola telling me my order would be delayed up to 10 more days and they tacked on ANOTHER $25 coupon (that's four now). This morning, I receive a shipping confirmation for my phone and tracking says it'll be here this afternoon. Oh well. Looks like they were correct on Wednesday being the day.

Also, major heads up. The coupons do work on the Moto 360 and they are stackable. I literally just paid $149 (plus tax) for a Moto 360.
[X 2014 General] mrvirginia:
man, that is baller. i don't wear watches but i'd buy a moto 360 for $150 easily.
[X 2014 General] Swizzle:
Just called today and the moto rep told me it would be another two weeks from today. On an order that happened 10 minutes after preordrs went live? Wth
[X 2014 General] Devans32:
I ordered on the 18th and my phones finally shipped yesterday
[X 2014 General] jphilippon:
Wow... That's just unacceptable.
[X 2014 General] Devans32:
Eh, I never really had a problem with waiting for the phone. My big problem was the lack of communication from Motorola. You call 10 different people and get 10 different answers. I just wanted them to cut the crap and be straight up about it.
[X 2014 General] Ruppenthal:
I ordered on 9/18 and received a "we're building your phone" email on 9/19. Haven't heard sh*t since then. Phone is "scheduled" for delivery by 10/13, but I've seen & heard many stories of folks placing their orders for the same phone days after I did and getting it in 4-5 days. Called Motorola twice and have received different answers both times. Can't change the order and can't cancel the order because it's "in production". Oh, and did I mention that Motorola immediately charged my credit card on the 18th, so they'll have been sitting on my money this entire waiting period. Unbelievable. I'm so pissed and feel that i can't trust Motorola after this.
[X 2014 General] Devans32:
Yea I never got a shipping email from them. I did get a "sorry your shipment will be delayed 10 additional days" email Tuesday. I just checked the site and it said shipped with a tracking number. By far the worst communication I've ever ran into with a launch
[X 2014 General] Swizzle:
Well I got some good news: the phone shipped the same day I was on the line with the moto rep. Should be here tomorrow. Weird how they don't see things faster internally than we do out here, but I guess one could call that a benefit for the buyer. Can make the customer service experience annoying though
[X 2014 General] sabbotage:
I just got off the phone with Moto customer service. My order was for some reason cancelled 2 days ago. She said the system always shows a reason why the order was cancelled but mine didn't show anything. She escalated the order to be resubmitted because everything on the order checked out fine including my payment method. Problem is now 32Gb pure editions are showing backordered until Oct. 24th at this point. I'm so pissed.
[X 2014 General] eksasol:
Go to the store and hold an LG G2. They are nearly identical size and weight.
[X 2014 General] AndreaCristiano:
So the little blue bar atop Motorola.com says buy a moto360 then build a moto x. Does this mean you have to buy a 360 to get the preorder
[X 2014 General] eksasol:
Hope not, that would be dumb form of extortion from Motorola.
[X 2014 General] AndreaCristiano:
I agree but the wording is weird
[X 2014 General] erikiksaz:
Yeah, whoever is in charge of wording on their website and in the blog is horrible.

From the wording you'd think that some of the Euro countries can already play with the new motomaker. But what they really meant to say is that tomorrow those countries will be able to use motomaker as a trial run until availability goes live in their country.
[X 2014 General] km8j:
Can anyone buy?
[X 2014 General] noobsquared:
I'm trying to refresh everything but it still says coming soon and learn more.
[X 2014 General] AndreaCristiano:
I'm telling you. You have to buy a moto X
[X 2014 General] INFRNL:
motorola is slacking, its after 11 am central and no ordering avail yet...

are there any promos besides the edu?
[X 2014 General] mr2sweet:
Come on MOTO What's the hold up!
[X 2014 General] 0.0:
I know. I am just sitting here, refreshing the moto site :mad:
[X 2014 General] noobsquared:
I'm doing the same! Refreshing motorola site and the motomaker site..nothing at all so far. Quiet on twitter too.
[X 2014 General] mrvirginia:
lawl glad i'm not the only one
[X 2014 General] INFRNL:
maybe they decided to take an early lunch break since they knew it would be busy today...
[X 2014 General] noobsquared:
At least the servers haven't crashed yet..lol
[X 2014 General] mrvirginia:
it's live!!!!!!!
[X 2014 General] alhadee12:
I'm getting the "Build Yours" button, but it's not doing anything.
[X 2014 General] noobsquared:
At checkout, my stuff crashed:

Internal Server Error - Read

The server encountered an internal error or misconfiguration and was unable to complete your request.

Reference #3.ef62b180.1410884213.781a4e2
[X 2014 General] INFRNL:
ha ha, ran out to get my laptop and its live however their servers are already overloaded i guess; we are now in turtle mode
[X 2014 General] mrvirginia:
i'm getting some design loading issues now so i think there's just a ton of people on here. also, not as many colors as i'd hoped by launch. i wanted orange and black so bad
[X 2014 General] alhadee12:
I'll wait until later and see what I can do.
[X 2014 General] mrvirginia:
prob a good idea haha i just wanted to see what they have.

yep, internal server errors. it's just crashing now
[X 2014 General] wmdunn:
Success ... just received the order confirmation email!
[X 2014 General] noobsquared:
My order code is not working. I enter my promo code and it says not applied?
[X 2014 General] wmdunn:
I'm not a student, so no promo code for for me. Ordered the Pure Edition, scheduled delivery 9/26.
[X 2014 General] mrvirginia:
9/26 that's pretty good
[X 2014 General] noobsquared:
Yeah, I can't pay $622 for a $499 phone. I guess I'll sit out for now till I can talk to CS and get the code working.
[X 2014 General] INFRNL:
now i can't even decide what color scheme I want... might just go with something close to all black
[X 2014 General] Tykin:
Ordered!

Got mine ordered. That was relatively painless. Especially compared to the Nexus 4 disaster.

Promo code worked. Estimated delivery is 9/26.
[X 2014 General] 0.0:
crap, really?? I have a promo code and I need that to apply :(
[X 2014 General] sogrady:
Can't even load motorola.com here: getting a 502.
[X 2014 General] noobsquared:
Site is down. I may just order AT&T basic one for $525 with black leather. $622 for one shipped is way over the top! $25 leather + $50 32gb + tax and all makes a $499 phone into a $622 phone! Damn!
[X 2014 General] 0.0:
I am in the same boat as you. they should have had more servers running

---------- Post added at 06:33 AM ---------- Previous post was at 06:32 AM ----------

dang man. how high is your tax rate where you live?
[X 2014 General] noobsquared:
I'm in TX. $499 + $25 leather + $50 32gb + $47 tax...Motorola is killing me!
[X 2014 General] 0.0:
finally, my $50 discount applied. I just bought it :D
[X 2014 General] hotleadsingerguy:
Just arrived at the hotel on a business trip and was going to order a new X. Everything was going swimmingly until I hit Check Out, and then the site crashed. Now I can't load Motorola.com at all.
[X 2014 General] INFRNL:
finally settles on a scheme, not sure I made all the right decisions, but placed order!
[X 2014 General] noobsquared:
How did it work?

When did you put in your code and did it say at any point under code "Not Applied" at all?
[X 2014 General] jasbur17:
I don't trust the colors I see in the renders. Does anyone know what blue this is? Royal?

http://cdn.gottabemobile.com/wp-content/uploads/2014/09/New-Moto-X-Moto-X+1-Hands-On-91.jpg
[X 2014 General] INFRNL:
I agree, I had a hard time, cause I know the colors are not accurate. I have not seen any to be able to help out, sorry
[X 2014 General] biggiestuff:
spending more time trying to figure out what colors. i wish the speaker trim and back trim didn't have to be the same. I want the back trim to be one color but i want the speaker trim to be blacked out for a clean front.
[X 2014 General] noobsquared:
Finally was able to get my discount and get everything in. All set and it says estimated delivery is 26th :D
[X 2014 General] 0.0:
it did, but I kept trying and it went through. You may need to try in a different window or something, because caching. my friend got through with a code after many "not applied" attempts. he just opened a new chrome page

edit: never mind, I see you got it working :good:

---------- Post added at 07:06 AM ---------- Previous post was at 07:05 AM ----------

same here. I wanted the silver in the front and blue in the back for accents
[X 2014 General] noobsquared:
Thank you sir! I am so excited. Got the light leather back with dark accents and dark front. Anyone ordered a nice clear tpu case yet? lol

Edit:

I just want mine to look like the one on far right:

[IMG="Light Leather Back"]http://phandroid.s3.amazonaws.com/wp-content/uploads/2014/09/moto-x-leather-back-comparison-5-640x387.png[/IMG]
[X 2014 General] creamies:
Its saying that "Some items in your cart are no longer available." I tried to get a 32G pure edition on walnut

Did they already sell out? Can anyone confirm this?
[X 2014 General] gewecht:
Damn! I hope not. I had intended to buy one this evening.
[X 2014 General] shabbypenguin:
Bleh, no sprint version up yet.

Oh well not like i was gunna buy today anyways :P
[X 2014 General] INFRNL:
That would be sweet if we could have the different trim colors. In reality it would be easy for them to do. one day, maybe they can make that an option.

As you guys said, picking just the right color scheme for everything is the most time consuming. I ended up[ going with a black phone, smoke back and red trim. Starting to wonder if I should have picked a wood back and maybe a different color trim, lol. too many options. I will just be happy to have a new phone.
[X 2014 General] Bilhouse:
Yeah the colours in the renders are way too muted. You can see the difference in some photos taken during the preview events and even on the Motorola site itself. For example the Turquoise comes out as quite dull but the photo on the site shows its true vibrancy. Same for Royal Blue.
[X 2014 General] 0.0:
I got a navy blue bumper. Maybe I should've gotten the clear case instead...oh well

I black front, navy back, blue accents, 32gb pure edition

Edit: I remember why I went for the bumper. I wanted to feel the Moto dimple lol. Plus bumpers feel better in the hand to me

sent from my Nexus 7
[X 2014 General] mrvirginia:
my buddy agreed it's Royal Blue. you guys should try looking at the 3D versions. it looks way more on target in regards to the color representation of the backs.

i can't decide between Storm Trooper (black front, black accents, white back), Slate (white front, silver accents, slate back) or my fav color combo Red/Black (black front, black accents, red back). the Slate one screams premium with that setup.

---------- Post added at 01:41 PM ---------- Previous post was at 01:33 PM ----------

has anyone gotten after 9/26 yet for delivery?
[X 2014 General] 0.0:
My friend got 9/29 for delivery. I got 9/26 :p

sent from my Nexus 7
[X 2014 General] eksasol:
I'm going nuts. I can't get the order through, it either said my item is no longer available (even though the status shows it is) or my credit card info is wrong (even though it's right). Firefox, Chrome, IE and on the phone, doesn't help.
[X 2014 General] mrvirginia:
sounds like motorola is trolling you
[X 2014 General] gammite:
has anyone figured out how to get a motomaker code from att?
[X 2014 General] noobsquared:
Last year, you had to go into the store and get a code from them after full payment.
[X 2014 General] gammite:
yep. that is what i did last year.

but after calling a couple of att stores they don't have codes as of yet.
[X 2014 General] mrvirginia:
does anyone know anything about the back textures in regards to the plastic ones? last year there was:

Vibrant color with a smooth finish; made of scratch resistant material

or

Rich matte color with a soft, non slip finish

so far i'm seeing the Warm saying "Rich matte color with a soft, scratch-resistant finish". surely that can't mean only the Warm colors are matte soft touch??? i know the white back wouldn't be made like this but i don't wanna go with plain white as a back choice.
[X 2014 General] compuguy1088:
Looks like preorders have slipped to October 13th...
[X 2014 General] mrvirginia:
aww wtf

edit: nope, not sure where you're reading that but mine is saying Sept 26th actually...
[X 2014 General] 0.0:
I think it's for those who order now. Those who ordered right when they were available for preorder is safe

Sent from my Nexus 4
[X 2014 General] noobsquared:
I hope so! I don't think I can hold out much longer! LOL
[X 2014 General] mrvirginia:
i just can't bring myself to order this phone without knowing the differences between the plastic back and i can't seem to get a hold of any chat support. fail of a launch imo
[X 2014 General] noobsquared:
Fail of a launch..maybe..still better than Apple event! LOL
[X 2014 General] DrexelDragon:
I ordered the very second it was available and says delivery expected by the 26th. Any chance it'll ship sooner? What was it like last year?