yashsingh1/xdaforums huggingface dataset:
[T-Mobile LG G3] abrcrmdl23:
No I've never dropped it. I take care of this phone like it's my baby. The thing is immaculate and the fact that lg has terrible customer support about a apparent defect in the phone is really making me re-think lg as a company. Samsung, Motorola, Google, and htc I have never had such problems.
[T-Mobile LG G3] Richieboy67:
Can you post a pic?
[T-Mobile LG G3] kurtis.austin2:
Google LG G3 case cracking and articles on different websites and forums will pop up. Even pictures of the said issue. The cracks are in THE SAME spot on all the affected phones. We have not dropped our phones. There is no other physical damage done to the phone. Look it up dude.
[T-Mobile LG G3] Richieboy67:
I didn't say you did. I just wanted to see some pictures. It is probably a weak area on the phone and a little stress to the area cracks it. It definitely shouldn't happen but this sort of thing seems to happen to many different phones.
[T-Mobile LG G3] Toneman07:
I make a habit of throwing my phone around and letting the kid play with it I still have no cracks. Tech21 case and glass screen protector
[T-Mobile LG G3] Richieboy67:
I always use one as well. Mine is coming today. Slim armor.
[T-Mobile LG G3] richlin71:
I have this crack also. I contacted LG using their email form and they've offered an RMA, but I don't have a proof of purchase.

Any chance someone could scan theirs for me (blacking out any personal info)?
[T-Mobile LG G3] Richieboy67:
If someone did that and they have an issue they may lose their chance for an rma.

---------- Post added at 07:43 PM ---------- Previous post was at 07:42 PM ----------

You can always try contacting the store u bought it from.
[T-Mobile LG G3] tt c6:
Ok.....

So, were the replacement parts improved or did they use the identical parts that cracked in the first place?

Have the new parts developed new cracks?
[T-Mobile LG G3] LexLuger82:
Nope call tmobile they replacing them
[T-Mobile LG G3] jpirog:
Only if you have insurance, otherwise they won't do jack.
[T-Mobile LG G3] RussianBear:
Not true. They replaced mine, and I don't have insurance.
[T-Mobile LG G3] jpirog:
Well you can't just tell us that and not provide the secret on how you were able to get them to replace it..
[T-Mobile LG G3] RussianBear:
611
[T-Mobile LG G3] jpirog:
So that doesn't help.
[T-Mobile LG G3] tt c6:
So, to reiterate, are these cracking parts being fixed with upgraded parts, or are they using the identical old parts that are going to break again ????

What exactly is the replacement process people are experiencing ????

Thank you.
[T-Mobile LG G3] sykozylot:
I also called tmobile (611). Told them the issue. Free replacement. No insurance. Described the process a few pages back.
[T-Mobile LG G3] thinkhope:
Which process exactly? My girlfriend has a G3 and she has these cracks as well. She's tried contacting T-Mobile in regards to this and they suggested she file an insurance claim. They're crazy.
[T-Mobile LG G3] RussianBear:
You have to "remind" them it's a known issue, and if they try to weasel out, ask for a supervisor or somebody higher up.
[T-Mobile LG G3] tt c6:
Let's try this a THIRD time:

ARE THEY REPLACING THE CRACKED PARTS WITH RE-ENGINEERED PARTS THAT ARE UPGRADED NOT TO CRACK ???

OR, ARE THEY USING THE SAME, IDENTICAL PARTS THAT ARE JUST GOING TO CRACK AGAIN ???

Thank you.
[T-Mobile LG G3] Semantics:
Nobody knows man. LG has not come out and said they've re-engineered the darn phone. If it's a known issue and it happens take the new phone. If it happens again, get another and sell the thing and don't buy LG products any longer. Lord knows no other companies release phones with physical defects.
[T-Mobile LG G3] RussianBear:
Thanks, man. I didn't know, other than in Russian, on how else to express this.
[T-Mobile LG G3] tt c6:
If you had any sense, you'd realize members DO know because they have the repaired phones in their hands already.

Unless your are blind and retarded, you should know because YOU'VE HAD THE REPAIR DONE.

Your attitude stinks.
[T-Mobile LG G3] RussianBear:
It's a plastic cover. How would I, or anyone else, know if it was "re-engineered"? Can you not see the absurdity of your question?
[T-Mobile LG G3] tt c6:
I have had complicated parts replaced on my car due to recalls, and I could see and feel the difference.

I had faith that you could at least tell whether a cell phone replacement looked and felt different.

I'm sorry if you think it's absurd for you to have perception of what is IN YOUR HANDS.
[T-Mobile LG G3] Kawaisa:
I think it'd be a lot more difficult to tell the difference when they're tiny slivers of plastic.
[T-Mobile LG G3] ThePagel:
How about you get a replacement and tell everybody? Unless you had a old cracked phone and the replacement side by side it would be impossible to tell the difference. Heck even side by side it might be impossible, this is plastic not complicated parts that wear down over time that is easy to see and feel the difference.
[T-Mobile LG G3] tt c6:
IF I had a cracked LG G3, I would have already posted pics and a video with all the information.

I am seeking this information so I can make a educated decision on whether or not to buy the LG G3.
[T-Mobile LG G3] ThePagel:
If i remember correctly it was mainly if not only the white ones cracking. I am a pre order of the black version and do not have cracks and I am anything but gentle with my phone.
[T-Mobile LG G3] LexLuger82:
Whites have defect
[T-Mobile LG G3] RenilD:
Thanks a lot bro.. I went to my nearest service centre n they replaced the whole frame
[T-Mobile LG G3] Semantics:
These may be the two dumbest replies I've ever read on XDA. That's really impressive.
[T-Mobile LG G3] billecorgan:
You guys are lucky. AT&T doesn't even have the problem in their system. My camera has a physical problem and won't replace my phone because of the crack.
[T-Mobile LG G3] mjasims:
While here in UK, vodafone has decided that a customer saying they have a problem does not mean anything. They don't even want to know I have a problem with my phone cracking even though its all over the web. One rep told me they don't care what LG says because its got nothing to do with vodafone.

Regretting going to them for a phone, never again.

By the way has anyone from UK had their phone fixed by LG?
[T-Mobile LG G3] Kawaisa:
I sent in my white G3 2 weeks ago for an internal issue (phone wouldn't turn on), I got it back today and they even replaced the housing along with the internal part. Maybe it was preemptive.
[T-Mobile LG G3] viper42391:
T-Mobile replaced mine last week.. Just called customer support and 10 minutes later the order was placed! Woohoo!
[T-Mobile LG G3] turbodroid:
Mine has the crack at the microphone and also on the top near that black dot thing. Not sure what that is called. But anyway, I stopped by the t-mobile store at the mall and they ordered me a replacement that should be here today.
[T-Mobile LG G3] hallihallo87:
I´m also having a crack at the microphone.

LG G3 Titan 32GB model.
[T-Mobile LG G3] bobola:
Got crack too LG G3 D852
[T-Mobile LG G3] lefterakos:
Greece, faylty LG G3 white , imei starts with 357. had microphone crack and one dead pixel. phone received by acs courrier from my house monday afternoon, returned thursday morning of the same week good as new with zero cost!! Very pleased with fast and effective service! It is the same device not a refurbished one
[T-Mobile LG G3] RussianBear:
Starting to develop yet another Mic crack... Wonder if I can coerce them into upgrading to g4 this way.
[T-Mobile LG G3] Phlom:
Hello there!

I from Greece. My G3 developed two crack: one on top and the other one on the bottom. Today I sent the phone to LG Greece for repairs.

LE: Titan Black 32GB version.
[T-Mobile LG G3] ScrapMaker:
I developed both cracks as well and I was told by Sprint that they would not accept my phone for the Give Back program in that condition.

So I filled in the cracks with nail polish, sanded, and touched up the color a bit with permanent markers. Good as new.
[T-Mobile LG G3] RussianBear:
Had to order yet another replacement thru tmo...going on my third white g3. Hopefully, third time's the charm lol thinking about just selling it and getting a g4 instead...
[T-Mobile LG G3] Godswrath:
Does the crack actually matter? Or is this issue purely cosmetic? I just bought mine, and when shopping around I noticed literally 90%+ of the used G3s for sale had this hairline crack.
[T-Mobile LG G3] ScrapMaker:
Crack only matters when you need to get it replaced under warranty, or trade it in on one of those giveback programs.

Plus it looks like crap, and illustrates the cheapness of the phone.
[T-Mobile LG G3] crunchor:
Very horrible
[T-Mobile LG G3] samjoandco:
when LG USA repairs the phone for cracks near MIC & IR blaster, do they replace the entire bezel including the front glass screen or is it just the plastic near mic and IR transmitter?

I have some scratches on screen so i was wondering
[T-Mobile LG G3] samjoandco:
got almost new phone with screen and all bezels replaced
[T-Mobile LG G3] ivoh95:
I recently contacted lg about cracks on my phone. Turns out that today was the last day my phone is under warrenty so the agent gave me an ra to send it in. However, i have dissembled my phone to add thermal pads (ill remove those before sending it in.) so is there any warrenty stickers that our phones have to prevent disassembly? i do not remember seeing any. Also, i have a custom rom/recovery/etc, should i spend the time to flash back to stock? ive heard they dont care about that, because they flash to stock anyways. Thanks!
[T-Mobile LG G3] ScrapMaker:
I would absolutely return the phone to stock, software-wise. You might get EXTREMELY lucky regarding the hardware-side. They might just see the cracks and say, "screw it," just before tossing it in the reclaim bin.

Though if if gets flagged for root or whatever, you might cost yourself a lot of money.
[T-Mobile LG G3] DocWalt:
My phone has cracked again, worse than before. LG made some poor choices on the hole placement and material choice for the bezels, IMO.
[T-Mobile LG G3] ivoh95:
yup, lg denied my claim because root ;( they didnt say anything about the fact that the phone had been opened and that my water indicator was missing. they have to flash it back to stock to "protect my privacy" before returning it anyways, but i guess its an excuse to avoid doing a repair. oh well the cracks give the phone more personality anyways haha.
[T-Mobile LG G3] ghhhh15:
Now after 14 months I have noticed cracks appearing close to the headphone area and I was surprised that lots of customers complained it in US and Canada. Since its a known manufacturing defect I called them and Bell but both refused to do anything without costing me $150. I will encourage all to please complaint to BBB in US and Canada. Totally boycot the LG products which are low quality garbage (LG)
[T-Mobile LG G3] ScrapMaker:
I definitely wouldn't say 'all' are low quality. They make a lot of the Nexus line and normally quite good. This seems like a one-off issue, and should still be addressed by LG.

Did you not call LG? Your carrier won't give a crap.
[T-Mobile LG G3] ivoh95:
UPDATE. LG has sent my phone back to the wrong state TWICE, after deeming it irrepairable because of rooting. This time it was delivered to the wrong address, and i couldnt stop it because they didnt send me a tracking number. Just a heads up to anyone else considering sending their phone in. Ive been without a phone for about a month now with no resolution in sight.
[T-Mobile LG G3] samjoandco:
my phone was rooted when i sent it; no issues
[T-Mobile LG G3] takis:
Guys should i send it for replacement or no? I only have a crack on the ir blaster and really dont know if shppi should send it or no
[T-Mobile LG G3] aha360:
Hi there - do you still have the LG G3, and if so, could you provide photos of the end result? My bezel cracked on the phone recently and I am not exactly happy about that.
[T-Mobile LG G3] ScrapMaker:
Sorry boss, I must had four phones since then. I filled the cracks and turned it back in towards a different model.
[T-Mobile LG G3] aha360:
It's alright and understandable, and thanks for responding by the way.
[T-Mobile LG G3] ridikolous:
What colors are cracking. I had the same issue with my note 1. All the whites we're cracking
[T-Mobile LG G3] kurtis.austin2:
So far I've only notice white. My bf got his G3 same day as me and no issues. he got the gray
[T-Mobile LG G3] alxn91:
Is Tmobile replacing them with new or refurbished units?
[T-Mobile LG G3] hack14u:
Add me to the list. Bunk.
[T-Mobile LG G3] Richieboy67:
Mine is ok so far. Would be great if you guys could post your serial numbers or part of them so we could see if this is from a particular batch.
[T-Mobile LG G3] deathknellx:
Mine is cracked by the Mic as well. Times like this and when it freezes up on me that I wish I kept the G2. Too quick a turn around to get this phone out. I may Jump to the Note 4 as well. I don't know about the Note Edge though.
[T-Mobile LG G3] joshuav700:
T-Mobile only have refurbished devices to give during an insurance claim. Personally I would rather go through LG because there is always something messed up with T-Mobile's refurbished device. My nexus 4 came with a blown speaker, two HTC One's weren't put together correctly and you could see gaps around the phone, and the Nexus 5 replacement came with more wear on the back than the Nexus 5 I sent back. LG may have bad customer support, but they will actually fix/give you a phone back without problems with it.
[T-Mobile LG G3] hack14u:
Ya, mines the white one too. Tried the ATT route, no go, LG said no as well, they want ME to pay for repair. What BS. I really like this damn phone.
[T-Mobile LG G3] tenfiftysix:
Mine is cracked top and bottom of the phone. TMobile told me to go to LG. LG told me to send the phone back at my cost and they will review and let me know. 2 weeks without a phone and I have to pay for the shipping to them???? I don't think so!!
[T-Mobile LG G3] aw1974:
Did you go into an AT&T corporate store or deal with them on the phone? This phone has been perfect for me with the exception of a crack around the mic. It's slowly creeping up towards the glass and something needs to be done about this.
[T-Mobile LG G3] hack14u:
I went into a corporate store with no luck. I then called the warranty department who wasn't going to do anything for me. I said look at your records and see how many phones I buy cash money. He then spoke to his supervisor who called LG. LG said no dice to ATT. ATT then offers to pay the repair bill if there is one as a bill credit. Not perfect by any means, but at least it will get fixed. ATT did say they are starting to see this, and that LG is going to have to acknowledge this at some point as a flaw.
[T-Mobile LG G3] digitalpirate:
After harrassing LG on social media someone from their twitter is talking to me. The first they asked me was what software version I was using. I hope they don't think a software update will fix this like that corrosion problem in the g watch. They asked me to direct message them to talk about it probably won't be able to do anything but maybe they'll surprise me. I told that tmobile replaced the phone once and the 2nd phone has cracked too; I also stated that it was not a suitable answer for them to tell me to send my phone in repairs. I want a replacement sent then I will send them my old phone.
[T-Mobile LG G3] moehagene:
I tried the social media route with tmobile and lg. I have seen it work for some but not others. I also tried calling both companies multiple times and going into different tmobile stores to get the crack issue resolved on my phone. Each store tells me that they acknowledge this as a defect for the g3s but cant do much without lg acknowledging this issue. I have read similar issues with ATT.

I gave up on the G3 and LG. I love the device but i dont want to be associated to the company. I came from the Nexus 5 so I guess I am going to get th3 Nexus 6 when it is released. Tmoible will accept defective G3 trade ins.
[T-Mobile LG G3] moehagene:
Not sure if anybody has looked at the working display models of the g3 but i have been to a few stores with working display models having cracks at the microphone.
[T-Mobile LG G3] hack14u:
Put it on twitter #splitgate
[T-Mobile LG G3] bartcrusades:
I sent it in to LG after explaining the issue about the crack, and a few days later, I get an email saying to pay up or choose to have it sent back to me.

I found a middle frame for $27 and I'll just repair it myself.
[T-Mobile LG G3] digitalpirate:
My cracks have gotten worse I'm definitely gonna jump to the z3 next week. LG finally responded to me on twitter they explained that they do not have an advanced replacement plan and that they could have the "executive" service team contact me. I told them that wasn't good enough and they just lost a customer.
[T-Mobile LG G3] nutmonkey:
Same here

Same situation here White LG G3 perfect condition never dropped, I in fact still have my G2 perfect condition never dropped (which I had zero issues w/ btw)... I noticed this crack about a month ago and thought as crazy as it sounded it may have been from my doing even though I baby the **** out of my phones glad to see it's a flaw in the phone. Since I'll prb purchase the Nexus 6 I might wait till it arrives to send this one back, but I will tell you this I had to send my G2 back to LG b/c it updated on it's own (asked 3 times I denied then it updated anyway) resulting in a bricked G2 I mailed it back to LG (cost me $25 - $30 can't remember mostly b/c I overnighted it I think) they repaired the phone and sent it back no questions asked. The telephone support for LG may suck but everything else is pretty great, I was able to monitor the progress of the repair via the website (keep your IMEI # before you send it back to track this - if memory serves). Here's a few photos of mine I jsut took for whoever wanted to see it ... it's att btw not tmobile..

Twitter: #G3splitgate
[T-Mobile LG G3] hack14u:
Mine is still sitting at LG in Texas, will let everyone know what they say. I am worried that even after repair that it will do it again. I have to wonder how many people this is happening to, if it's just random, or a true issue.
[T-Mobile LG G3] BoSTonLAW:
Add me to the list...

After noticing this thread I took my case off just to check, ya know... Just in case. Well I'll be damned sure enough TWO hairline cracks. Both in the typical places everyone mentioned. One goes straight through the middle of the IR blaster and the other right above the microphone. I BABY MY DEVICE. And this type of stuff happening goes way beyond LG. Nexus 7 screen cracked after two days at NO fault of my own: google, staples and asus say too bad. Nexus 5 screen unresponsive and eventually gets hairline crack. No help from anyone , I just used it that way. I have a huge problem paying a weeks salary on a device that breaks through no misuse, mishandling etc. I LOVE this device and truly hope someone at LG can do what is good and right : send me a new device and extra battery that I never received in the mail (yet anyway). Sorry 4 the long post. BTW mines white which makes sense. Second unit btw...first units screen was was raised slightly luckily returned it before anything else happened to T-Mobile , was within the 14 day period luckily.
[T-Mobile LG G3] fullklip211:
crack

Yeah mine has the same hairline crack and it is getting worse
[T-Mobile LG G3] bartcrusades:
I feel like a goof, mine got rejected for tempering with software, it was my fault. As long as you send it in stock, you should be fine, not sure if they'd be able to tell if you tripped anything if you did things right.
[T-Mobile LG G3] LexLuger82:
What does a rooted device have to do with a physical defect?
[T-Mobile LG G3] bartcrusades:
Voided warranty
[T-Mobile LG G3] hack14u:
It's terrible that this is happening, and even worse that no one is listening to us. I hope LG does the right thing for all of us. It really is a pain in the @#$ to have to send it in and wait. Most all of us here have 2 or more phones, but I feel for those who don't.
[T-Mobile LG G3] mjs133:
I sent my phone in to be "diagnosed". More than 2 weeks later, and they still haven't shipped my phone back. They can't even give me a status on the RA!

I should have never purchased an LG product.
[T-Mobile LG G3] GoBigRed:
My hairline cracks have gotten pretty bad. Unfortunately, I don't have another phone to use while mine gets repaired by LG. I might be selling the G3 so that I can pick up the Nexus 6, so I'll have to figure out a way to get it fixed.

Has anyone had any luck at a T-Mobile store recently?
[T-Mobile LG G3] The_Big_H:
Has anyone had their G3 successfully repaired or replaced without having to pay?
[T-Mobile LG G3] hack14u:
I just checked the LG website for my RA, and it said closed, unit repaired, shipped to customer, so I am thinking they fixed mine for nothing and are sending it back to me. Never got the dreaded call for a total, so I think it's all good. Only took 5 days total and that's with the weekend in between so pretty fast too for me.
[T-Mobile LG G3] The_Big_H:
Where was your crack, IR Blaster or headphone jack?
[T-Mobile LG G3] hack14u:
Cracked at the mic on the bottom next to the charging port. There's another post with a pic of another user, same crack, same area.
[T-Mobile LG G3] yammizz:
Same crack for me ..tho its gotten larger cuz i refuse not to have a case on my G3 the crack is almost to the bottom of the screen.as well on on top . I've been searching for replacement parts but cant seem to find the right part..Very frustrated and disappointed in this poor design..besides that loving this device over my S5..I'll post pics later tonight
[T-Mobile LG G3] Richieboy67:
Man I dropped mine today and it landed right on the corner. It was morning and I had a bathrobe on. I went to put it into the pocket and missed. So glad I have a case on.

Lucky though no cracks here.
[T-Mobile LG G3] hack14u:
Fed Ex just dropped it off from LG, fixed like new, no charge.
[T-Mobile LG G3] yammizz:
From using this case
[T-Mobile LG G3] yammizz:
So you contacted lg or was a warranty return ?
[T-Mobile LG G3] LexLuger82:
How long was the wait?
[T-Mobile LG G3] gatekpr:
I haven't read through all the posts to see how your dilemma turned out...... TL;DR.

However, I had the same exact thing happen by the IR blaster and bottom microphone hole. I called 611, they couldn't help. I called LG, they said I'd have to pay a repair fee and be without the phone for up to two weeks! I called my local T-Mobile store, they submitted a warranty replacement and I had a new (not used) replacement phone at my door 2 days later. It didn't have the back or battery. I then wiped the old one and sent it back. DONE. I don't know how the local store had no issue with it, but the first two lines of defense gave me crap. Good luck!
[T-Mobile LG G3] arcanexvi:
Seems a common LG issue with their chassis materials. Much like the Nexus 5 sim card tray cracks.
[T-Mobile LG G3] lancemoreland:
I recently noticed that my G3 cracked around the mic. I am not going to try and exchange it because it will just happen again and I have a lot of time invested in setting it up, rooting and unlocking it. This phone was purchased about 2-3 months ago and is a black one.
[T-Mobile LG G3] Kawaisa:
It's a refurb, some of them are in good condition condition but none of them are actually "new"

Yes, I'm positive. but it's still better than going through LG I suppose.

On another note,

So this is only affecting the white model?

Ah, found this

“It has come to our attention that a number of the LG G3 smartphones have developed cracks near the microphone openings at the bottom of the devices," an official LG spokesperson told TrustedReviews. "This is in no way related to product design or product quality and only affects a limited batch of devices."

Guess it's for the old batches.

---------- Post added at 03:01 PM ---------- Previous post was at 02:55 PM ----------

when did you buy yours?
[T-Mobile LG G3] lancemoreland:
August three months ago,