yashsingh1/xdaforums huggingface dataset:
[Moto 360] kevinlevrone:
Because if you cut the edges you will notice that the watch doesn't look as good on the wrist, it sits higher. Those edges have a clearly defined role in directing the strap and making the watch look good on any wrist size, given the fact that the lugs start from under the watch.

If they keep the same lug design in the future (which I think so), they need to make the back from 2 materials: an outer ring made of metal, and an inner part made of plastic.
[Moto 360] v3ngence:
Yeah me too, we just have to wait it out for a few months and they should come up with a better plastic, and hopefully replace it with a quick turnaround...

Mine started as a leather imprint too, then a microcrack appeared... I tried melting the crack when I first saw it a week or two ago but that didn't help, it's not huge but I'm only on my 6th week with the watch:
[Moto 360] madpete:
This is such a shame, it's making me paranoid about wearing the watch. I'm wondering how many watches this is gong to affect?
[Moto 360] Ideal2545:
mine cracked right in the middle over the weekend, i've been wearing it loose on purpose... i think i'm going to take it back to best buy!
[Moto 360] ChrisNee1988:
I think you're supposed to wear it tight so it doesn't go to your wrist-bone where it may get additional tension from moving your wrist.
[Moto 360] madpete:
Yes, I have been thinking the same. I'm wearing mine a little further up my arm and a little more snug, away from the bendiness of my wrist joint.
[Moto 360] yankeesfan714:
I just fedexd mine back to Motorola today. I hope this is a one time thing. What are the odds they send me one that has the suspect piece of plastic removed?
[Moto 360] 640k:
the cracking doesn't impact the functionality of the watch but it may compromise the water resistance. however, i believe the water resistance is due more to the coating and not the glue. additionally, based on iFixIt's teardown, i'm not convinced the glue on the plastic is the end-all for water submersion....

...long story short, the cracking is merely cosmetic (IMO). i'm not 100% concerned because i believe someone will come up with an alternative. at least i'm strongly hoping so, because in about 20 months, this watch will need a new battery and i'll want to give it one, so i can keep wearing it for another 20 months.
[Moto 360] v3ngence:
Overreaction IMO, this is a small design flaw, a replacement is going to crack too, it's just based on wear habits. And most importantly:

Only if the crack affects the comfort of wearing it on your wrist is it a real issue IMO
[Moto 360] madpete:
I gotta disagree with you I'm afraid, when I buy a watch I don't expect to be worrying over whether it will crack or not....thats not on.

If this all turns out to be a storm in a teacup and only a tiny fraction of watches are affected by a production issue then fine, but if its 25% or 50% or 75% affected then I don't think that's acceptable. Time will tell how widespread this issue is, for now I'm holding fire to see what happens.

I've always had a thing for watches since being a boy, I used to collect them...to me they are a thing of beauty...if mine cracks I'm not going to be happy!
[Moto 360] 640k:
1. it's on the back.

2. it doesn't impact the functionality or the aesthetics of the watch.

3. after reading the teardown, i don't even think it impacts the water resistance.

it bothers you because you know it's there. but the watch is attached to your wrist. nobody else will "ever" know. i agree it's a shame and for the price, that we'd have to face this issue. but it's not like a phone bending in half.

but even still, i think the problem is bigger than moto (or us) realize. or maybe they do, and that's the reason the metal bands haven't been released. it's too early in the game to say and the watch isn't a big enough seller for there to be a huge stink brewing. on the flip side, Moto should make good and come up with a new solution, so as not to lose their already "limited" sales.

or maybe the 360.2 comes out earlier than anticipated.
[Moto 360] madpete:
Re the metal bands delay, I was thinking the same thing. They (Motorola) must be aware of the reports, its just how they choose to react to them and how many reports there are.

But yes it would bother me, it would bother me a lot. I am the sort of person who when they put a screen protector on something will not be happy until it is perfect, no bubbles...no dust specs....PERFECT.

So a crack in the back of my new watch....its going to drive me insane.

Plus as I said, I really dont think its acceptable for a new product to be cracking after a week or two under normal use. It hasn't happened to mine (yet) thankfully, but if it does I would be on the phone to Motorola support.
[Moto 360] 640k:
agreed. i would call Moto in a heartbeat. still, i don't have any confidence that they're going to directly address the issue. i'd be ok with a third party solution too.

my motoX back has cracks long the sides and i've had a case on it since I got it. but i don't see them, and it hasn't affected the durability or the usability. but if i decided to go naked, yes it would bother me. but, i know i can buy a replacement back online and fix it myself, so i'm not overly concerned about it.
[Moto 360] airjordan223:
From Motorolla support twitter: any type of cracks are considered physical damage which is not covered by the manufacturer warranty
[Moto 360] Steve-x:
I'm a pretty big fan of Motorola (from way back) but if they don't stand behind the cracking backs it sounds like class action lawsuit time. It is clear not everyone is abusing the watch.

I have no cracks so far but have been seriously considering cutting the tabs off before it ever happens. Not sure it will sit as nice on my wrist though.
[Moto 360] Bob Smith42:
Exactly why I do not recommend the 360 to anyone. Yesterday someone told me they were on the edge, I told them not to get 360 because of cracking back.
[Moto 360] madpete:
They would have to say that publicly, otherwise they would have every moron with a smashed watch on their case. Its how they actually handle each case I'm interested in, has anyone here with a cracked watch back contacted Motorola? If so, what was their response? And what was the outcome?
[Moto 360] gtriamy:
My 360's back cracked after 2 weeks. I called to get the watch fixed, they had me return the watch and get a refund, after which I could then buy a new 360 with the refunded money. I still haven't.

If you are still within the 30 day window, return now, don't wait. As soon as the CSR heard "crack on back" he said, "we can return the watch and refund you your money because you are within the 30 day return window." I asked if there had been other people with the problem and he said, "not that I know of, but we are having customers with these problems return the watches."
[Moto 360] d-shade:
I just got my Moto360 on Thursday(10/23) and today is Saturday(10/25) and I noticed a crack on the back.

The crack on mine isn't originating from the strap, mine is in the middle near the heart sensor.

Looking at the watch from the side you can't even see the crack on the surface so the crack seems to be internal.

I haven't dropped the watch of done anything strenuous with it. I mean its only been 2 days I wore it twice and work at a desk.

Here is pic of it

https://onedrive.live.com/redir?res...authkey=!AKoHKAKJnSlzS9k&v=3&ithint=photo,jpg

I contacted support but since its Saturday I have to wait for a call back on Monday.

Edit:

Looking around the forums mine looks like it cracked due to heat from charging.

Last night my Moto 360 was charging from about 12am to 7:45am. Which was when I went to sleep and then left for work.

I do wait to a min to put my watch on because it is warm and I don't like that feeling.
[Moto 360] madpete:
Let us know how you get on, and what they say.
[Moto 360] fwayfarer:
Watch strap on mine has been set one notch loose to try and avoid cracks, but allowing the watch to slip down onto the wrist seems to cause the cracks. Looks like i have to eat ny words on this one.

I contacted motorola who said they would exchange the watch 'pending investigation on receipt by motorola for physical or water damage' despite the whole purpose of the exchange being physical damage due to manufacturer defect...

I was going to go ahead with the return and exchange until the rep dropped the bomb of their shady return policy on me. You can do an advance return, which is what every name brand manufacturer offers these dayd BUT instead of just holding your credit card info until they receive and inspect the device they want to charge full purchase price plus tax to your card, then ship the replacement and return box, and will keep that money until they deem that the return is 'valid' and there is 'no physical or water damage'. I dont agree with this, other companies ive had the pleasure of doing advance shipment returns in my experience do not charge the card unless the return is not valid or you fail to return the broken device. The rep stated this process could take two full weeks start to finish before i get my money back for an issue caused by a manufacturer defect. I simply cant abide that. The other option is to ship the device to them and possibly be without my device for the same two full weeks through no fault of my own, but have the "benefit" of not having my card charged and funds held hostage. Benefit being their wording, not mine. This is all despite me sending detailed pictures of the damage AND undamaged face/case to the rrp at their request.

tl;dr i dont agree with their returns practices considering this is a known fault in their product, holding my funds hostage for up to two weeks is inexcusable - i have no problem giving them my card info but being without the device or without $250 plus tax for up to two weeks is not a negotiable set of options, in my opinion. Were this anything other than a manufacturers defect i would understand, but since they dropped the ball they should be bending over backwards to keep us from just returning the device and saying "**** you, motorola".

Ive filed a BBB case on them about this, since it pissed me off they would imply by association that through their defective product i was trying to rip them off in some way despite their request for detailed pictures (which should close the question and expedite the exchange in my experience with more 'quality' customer support practices). We all know BBB reports arent worth the time spent, but seriously **** motorola for this one. I hope they pay for being dicks about this. I love the watch but hate motorola for screwing up the launch, screwing up the back plate, and trying to screw with people on the return policy.

By the way, according to the rep i spoke with theyre sending REFURB DEVICES (" like new") for returns, thought everyone should know that too. They said they can send a "new" device "at their discretion" but thats just bull****.
[Moto 360] ED2O9:
Interesting... the author of this article has the same problem, but seems to be unaware:

http://www.stuff.tv/lg/lg-g-watch-r/review
[Moto 360] ChrisNee1988:
On my second watch, I was careful not to wear it near my west but got even more cracks this time :(
[Moto 360] bustanut666:
5 days into the pebble steel watch band and i see 3 small cracks already....ughhh..... i like the pebble band alot because its light but don't want it to crack more.... so trying to decide if i should get the super engineer II band or wait for the official motorola steel band which i think is released in november sometime.... DECISIONS DECISIONS....
[Moto 360] fwayfarer:
Cross posting from the pebble band thread;

In others news the BBB complaint got me a new watch shipped without preauth to my card, and its dark gray which seems to be NLA in stores. I'm pleased with my result, just disappointed it took a complaint to get proper service and responses to our questions. I'm still waiting on response emails to more questions about how they're going to be handling this in the future.

Tl;Dr don't replace your watchband and if you did replace it you'd better put the original back or find some way to magic up some 'proof' that you had it swapped professionally before trying a warranty claim for a cracked back.
[Moto 360] ChrisNee1988:
Wasn't one of the key features supposed to be universally interchangeable bands?
[Moto 360] Bob Smith42:
Yes. That ^

Woops on Motorola. Trying to pin the blame for a bad design on users is not always logical. ROFL
[Moto 360] t43m4n:
Has anyone tried repairing the cracked back? I'm not too sure but will Plast-aid work?
[Moto 360] ChrisNee1988:
I used some nail polish, it seemed to prevent the cracks from spreading
[Moto 360] zeldomar:
Hello,

Is the watertightness of the watch safe please ?

Thanks
[Moto 360] teslabe:
I didn't cut far enough in to effect it's water resistance.
[Moto 360] 640k:
the watch has an o-ring as per ifixit. i'm not convinced the back/glue is doing much to repel water considering there are holes in the center.
[Moto 360] d-shade:
So they never called me on monday or the rest of the week. I chatted with someone today and they finally called me and I got disconnected so now I am waiting for them to call me back as they have my number or should. Just a little annoyed at this point.
[Moto 360] Laughter13:
Cracking has begun

So has anyone actually gotten their replaced due to this design flaw?

Mine has started cracking at each side and is progressively getting worse.....

I chatted with Motorola who said i would have to pay $100 to have it fixed. Not cool since i have done nothing to put stress on it in any way other than just wearing it.

Would love to hear from anyone else who actually had this fixed?

Thanks!
[Moto 360] Steelconnect:
Check out SteelConnect M, it could help in reducing back cracking : ) Cheers!
[Moto 360] maherj:
Working with Motorola via Chat/Twitter, they sent me this:

We have reviewed the pictures sent, we're sorry to know your device has been damaged. Close inspection of the pictures though reveal the type of damage this device has is not covered by the Manufacturer Warranty. Therefore the $ 100.00 Out of Warranty replacement fee will be applicable.

We have 2 replacement programs - Return & Exchange and Advance Exchange:

RE- You're provided with a prepaid shipping label to send the device, once received at the warehouse a replacement unit is sent.

AE- A replacement unit is sent up front along with a prepaid shipping label to return the original device which is required to be returned within the next 5 days, this process place a security hold of $ 200 + taxes on your credit card that are released from Motorola in the next 48h after the defective device is received at the warehouse.

Let us know your decision to proceed.

To which I replied:

I will not be taking part of this, and will wait until more people report issues on this broken back issue and then highlight this again.. I refuse to pay almost half the cost of the device for it to just break again.

This will be my last Motorola product, I will not deal with a company that won't stand behind their products and do what's right for their customers.
[Moto 360] v3ngence:
Make sure to link this thread too, we have many similar pictures from dozens of owners, that sure seems like failure in normal use.

Unless of course they are going to go the Apple route...

"You're wearing it wrong"
[Moto 360] madzozs:
http://www.reddit.com/r/IAmA/comments/2llkn8/we_are_the_product_manager_and_user_experience/

Pay close attention to the response regarding the cracking backs.
[Moto 360] johnomaz:
I just discovered a crack on the back of mine today and returned it to BestBuy since I bought the 2 year replacement. I found online that Motorola acknowledged this issue, says is a very small % of people experiencing it and that its a warranty issue.

Anywho, I've taken very good care of my watch since I got it so not sure how it happened. Anywho, it was replaced earlier today and already my new one back up and running.
[Moto 360] thet1nman:
Motorola Had My Back

I called in my cracked back today 11/13/2014 they asked for a picture of the device which I gave. They gave me two options they would place a hold on my card and send me a new one then I could send mine back and they would release the hold or I send mine in and they send me a new one when they get mine. It looks like they tried to deny the problem before but they are owning up to it now. Hate to be without my watch for a few days but glad they are doing the right thing!
[Moto 360] v3ngence:
Those are reassuring words:

"if you have this issue (cracks around the band attach point) please return it! It's covered under warranty. We don't think people should have to wear Moto 360 one way or another to prevent this from happening"

But it doesn't fit with these actual reports:
[Moto 360] mc-paulo:
I just had a very pleasing talk with the german Motorola Support Hotline.

In contrast to the Chat I had a few days ago, tha problem with the cracking back is now known and they ashured me, that anything regarding the cracked back would fall under warranty.

I sent them pictures and am awaiting their reply on how to proceed.

Attached are the pictures of my the Moto360's cracked back.

View attachment 3016015

View attachment 3016016
[Moto 360] v3ngence:
The crack in my watch has gotten worse, it's so bad it actually spread to my arm. Now I'm worried my wrist will just break off...
[Moto 360] M5Ivan:
I spoke to a Moto rep yesterday and they didn't ask for pictures, they're just sending me a replacement for my cracked watch back.
[Moto 360] snguyen0730:
Started my RMA monday, 11/10, and was told it would be shipped within 72 hours. I used the advanced option which they put a $230 hold on my credit card.

Today I received an email saying my phone is not in stock, and to call them and they'll upgrade my phone.

Palm to the freaking face.
[Moto 360] mc-paulo:
And I got an email from Motorola, telling me, that they were sorry, but that they can't do anything for me. and that I should contact the seller.

I think that they don't really know what they are doing.
[Moto 360] Chris_c81:
Eurgh. How many times do we have to deal with this sort of appalling after sales customer service from companies big enough you'd expect better!? It happens all to frequently.
[Moto 360] Delphi:
First day of use, took it of to recharge at night and did found that huge crack! Aweful quality.

Gonna go to the shop....
[Moto 360] v3ngence:
That's incredible if it's really only one day of use...
[Moto 360] Chris_c81:
Three weeks in and no cracking yet touch wood
[Moto 360] Gafanhotz:
I'm about to get mine, it'll arrive Thursday, and I'm really thinking into cutting that freaking lip, what do you guys say? Dremel or a hot/heated knife and some manual sanding?
[Moto 360] Steve-x:
It almost seems like the plastic on the back of some watches is stressed when it is manufactured and are therefore prone to cracking. If you do want to cut the tabs off I recommend a cut-off wheel with a Dremel. It is very easy to do. I didn't have any cracking but did remove mine, still not sure if I should have done it or not. The strap will fit differently afterwards, my wrists aren't too small so it isn't too bad but keep in mind it can't be undone.
[Moto 360] Gafanhotz:
That's what I'm planning on doing, I want to use it with a 18mm G-Shock strap but I'm getting insane that it'll crack. Probably a dremel, manual sanding and nail polish and it'll not even look it was cut.
[Moto 360] Croog:
I have one question:

Does somebody have issues with those cracks that prevent or reduce comfort of wearing the watch already? Honestly, I also have cracks on back of my Moto 360 (about 7mm long for now, but keeps increasing) and doesn't have way how to replace it for now.

For now, its only cosmetic issue. But I am curious how this ends. Will the crack go to the oposite site of back without affecting usability of the watch or one time whole watch will break apart? :eek:
[Moto 360] gavin-phelan:
Any one with a crack do you know if it affects the waterproofness

Hit Thanks if I Helped

-_-NAMELESS ROM 1+1-_-
[Moto 360] Gafanhotz:
Depends on where the crack happened, but yeah, it can affect the 'waterproofness'.
[Moto 360] gavin-phelan:
The same place as everyone elses is where i have it

Hit Thanks if I Helped

-_-NAMELESS ROM 1+1-_-
[Moto 360] Gafanhotz:
But what's the size of it? Can you post a picture?
[Moto 360] gavin-phelan:
Not right now there extremely small compared to alot of you here,

But i also did the mod to cut the part off were it was causing stress

Hit Thanks if I Helped

-_-NAMELESS ROM 1+1-_-
[Moto 360] Gafanhotz:
And it still cracked? Goddammit.
[Moto 360] gavin-phelan:
Yep on 2 corners it cracked, there was one caused before i did the mod that's why i did it

Hit Thanks if I Helped

-_-NAMELESS ROM 1+1-_-
[Moto 360] TurboD:
Had to replace my second watch today. First one made it 8 days, second made it a couple months. Opted to upgrade to metal band version, Best Buy didn't give me any hassle. I'm hoping it fairs better because it has those plastic inserts where the notch is.
[Moto 360] sengkoh:
[IMG="before trim"]http://i.imgur.com/wJmyOSo.jpg[/IMG]

[IMG="after trim"]http://i.imgur.com/jkLuD1I.jpg[/IMG]

actually i tested submerge in water,waterproof still function after trim

but i trim not very deep
[Moto 360] mammothjojo88:
mine has cracked also...

i too have fallen victim..
[Moto 360] vansmack:
This. I did the same and despite the increased costs, I feel much more confident in my watches future.
[Moto 360] tsy87:
It looks like mine is starting to develop a crack as well... Should I try to deal straight with moto or best buy? I bought it within the first few weeks of release.
[Moto 360] freeza:
Ugh, mine has it now. Survived since September
[Moto 360] seavers11:
Mine too bought on 20 November.... Now it's on his way to the Motorola service... Will see what happens...

Gesendet von meinem SM-T320 mit Tapatalk
[Moto 360] mc-paulo:
After chatting - again - with Motorola they finaly agreed to exchange my watch.

I had to send it in and after a week I got a new watch in return.

I hope this one will last longer than the first one. But at least they exchanged it.
[Moto 360] nycebo:
Have followed the 'crack' issue with great interest since I got the watch a while back. Sadly, am disappointed to report that it succombed to a modest crack by the strap joint similar to everyone else in here. Going through the motions with Motorola now, having just sent them a photo of my 360. Will report back but optimistic that this gets resolved pretty quickly.
[Moto 360] freeza:
Just received my refurb replacement. Hate that it's a refurb but maybe they've done something to reinforce the back. Has anyone returned just the watch to Moto? With no charger?
[Nexus 5 Q&A, Help & Troubleshooting] a5pe4:
This is driving me crazy. Does anyone know how to get rid of the ringtones from Google music without deleting the files from my phone?? Thanks
[Nexus 5 Q&A, Help & Troubleshooting] jsgraphicart:
What folder do you have them in on your Internal Storage?
[Nexus 5 Q&A, Help & Troubleshooting] a5pe4:
I had them in ringtones. I tried moving them to notifications and it was of no help.
[Nexus 5 Q&A, Help & Troubleshooting] simms22:
what file extension are you using for your ringtones?
[Nexus 5 Q&A, Help & Troubleshooting] jsgraphicart:
In my experience, Android always ignored the Ringtones and Notifications folders as music. Maybe you just need to refresh Google Music. Go into the setting and try syncing it
[Nexus 5 Q&A, Help & Troubleshooting] a5pe4:
Most of them are mp3 or wav. Just tried ogg to no avail. I moved them all back to ringtones from notifications and it actually shows more now...
[Nexus 5 Q&A, Help & Troubleshooting] simms22:
if you have root, move them to /system/media/
[Nexus 5 Q&A, Help & Troubleshooting] lpganesh:
Create a empty file with name ".nomedia" in the same folder as ringtones. It will be not shown in play music
[Nexus 5 Q&A, Help & Troubleshooting] a5pe4:
Thanks! Worked like a charm!
[Nexus 5 Q&A, Help & Troubleshooting] a5pe4:
Only thing is I don't know how to access those notification tones anymore. None of my apps give those tones as an option ugh lol