yashsingh1/xdaforums huggingface dataset:
[X 2014 General] AndreaCristiano:
I was told different I don't think they have a clue whats going on, I just talked to them they didn't even know what time the pre order started and she told me 3 days for assembly and 2 days to ship. My screenshot isn't uploading sorry
[X 2014 General] sogrady:
As long as they have 32 GB Pure editions, I'm ordering. Will be nice to stop having to check when they go on sale.
[X 2014 General] hotleadsingerguy:
So far I think I'm going to buy a 32GB Pure edition...but I'm also really interested in what might come of the next Nexus. It's historically released between now and Halloween, so it won't be more than around a month and change until we know more about it. I think I'll be buying the Moto X anyway, but I just am not looking forward to selling it in 6 weeks for something else lol

---------- Post added at 12:13 PM ---------- Previous post was at 11:35 AM ----------

So all of the sites, including Motorola's own, say 11am CT (12pm EST). It's quarter-after, with nothing on the page. Generally they're pretty good about being exactly on time with this kind of stuff.
[X 2014 General] YankInDaSouth:
It's tomorrow, not today
[X 2014 General] AndreaCristiano:
Its tomorrow
[X 2014 General] hotleadsingerguy:
Balls, I forgot today is Monday. Well that's unfortunate because I'll be traveling to Orlando for a business trip tomorrow morning...I think my flight is scheduled to land around 12:15, so maybe I'll have to spend an extra few minutes in the airport...
[X 2014 General] phermey:
why get irritated?
[X 2014 General] 0.0:
You all are lucky to get yours shipped. I just hope mine arrives this week

Sent from my Nexus 4
[X 2014 General] mrvirginia:
i got my assembly email on Friday haha still no shipped email. maybe that will come today or tomorrow. wasn't supposed to be delivered until Oct 13th. i think the expected delivery upon checkout is incorrect.
[X 2014 General] sogrady:
ordered on the 16th, got my assembly notice on the 20th and a shipping confirmation today. even with a case engraving. supposed to arrive thursday, a day early.
[X 2014 General] jphilippon:
That was my original date too, assembly on the 18th.

Lucky! Every time I get an email I get a little excited. Hah.
[X 2014 General] DrexelDragon:
Still nothing. Absolutely ridiculous Moto. So much for fulfilling orders in the order they were placed.
[X 2014 General] Note10.1Dude:
I think it has entirely to do with which model. Are AT&T shipping first? They may have an incentive with the carrier to do that...
[X 2014 General] D Steele219:
Ordered mine on the 16th and got an assembly notice on the 19th. EST delivery set for Sep 26th, but still no shipping confirmation. Fingers crossed for a Sep 25 delivery. :D
[X 2014 General] BrokenWall:
I talked to a rep online since I have yet to get an email about the shipping confirmation.

She looked up my order# and gave me my FedEx number which shows my phone (which was ordered 2 hours after launch) will be delivered to my door tomorrow before 8pm :)
[X 2014 General] sabbotage:
I ordered moments after moto maker went live and I haven't even received an assembly email yet so don't feel bad.
[X 2014 General] DrexelDragon:
What in the ****. Honestly that's such bullcrap. No offense to you. Me and the guy above ordered moments after launch and we have nothing.
[X 2014 General] BrokenWall:
If you read my post, you would noticed I did not get an email about shipping. I just used the only chat option and provided my order number and the rep told me my tracking information.

Basically I am trying to say not to depend so much on an automated email, those usually happen in bulk.
[X 2014 General] DrexelDragon:
Man this is such bullcrap.

---------- Post added at 04:49 PM ---------- Previous post was at 04:48 PM ----------

I know and I've chatted Moto several times each day for the past few days and I've gotten nowhere.

---------- Post added at 04:52 PM ---------- Previous post was at 04:49 PM ----------

" Jose: thanks let me take a look at the order right now

Jose: the expected delivery date is for 09/26/2014

Jose: it should ship tomorrow"

Same old bull****.
[X 2014 General] xnorex:
Get this I ordered on the 16th at 1pm EST ,still no shipping notice and on top of that is says 29th for the est. delivery date... My wife ordered on the 18th and hers is already shipped ... WTF!!!!
[X 2014 General] sabbotage:
I chatted in with them too and got the same answer. I even asked "Is that really all the info you can tell me?" and the lady said yes your moto X 32GB is confirmed and booked for delivery on the 26th. :(
[X 2014 General] DrexelDragon:
This is very pathetic on Moto's part. No rhyme or reason for why people's orders aren't shipping and others who ordered after are. Terrible.
[X 2014 General] jphilippon:
I ordered on the 17th and my estimated is October 13. So be a little grateful. Hah.
[X 2014 General] DrexelDragon:
Lol well that is understandable since you ordered a day after they went up for sale though.. lol
[X 2014 General] jphilippon:
Assembly email received on the 18 noon.

How is 4 weeks even slightly understandable?
[X 2014 General] DrexelDragon:
Because you ordered an entire day after they went up for sale. They obviously sold way out of stock.. That's kind of what happens lol
[X 2014 General] djisia87:
Mine will be here on Thursday 09/25
[X 2014 General] DrexelDragon:
Lucky you what time did you order and what style?
[X 2014 General] jphilippon:
And that's acceptable? From Motorola?

Acceptable to sell out of stock in one day but an outrage to ship some before others for the same reason? Okay.
[X 2014 General] DrexelDragon:
Dude come on. Not even Apple can do quicker than that. They sold out of preorders in the first day same as Moto. Their estimated ship dates were even longer than your three weeks.
[X 2014 General] jphilippon:
Yes, but apple sells 3 million phones a day.
[X 2014 General] djisia87:
I ordered the first day of availability. Black leather, red trims, black front, 32gb :cool: I wanted Pure edition but it wasn't available in 32gb :thumbdown:
[X 2014 General] 0.0:
your crossing fingers must have worked since mine shipped out today! i didn't receive an email, but i saw on my motorola account that it shipped :D
[X 2014 General] erikiksaz:
Ordered a leather 32 pure 10 mins after going live, got assembly conf on the 19th, got shipment confirmation right now. Looks like I'll be getting in on Thursday. I'm in LA.
[X 2014 General] xnorex:
Hey can you see how much it weighs, both my wife and I ordered one and hers was shipped while mine has not. was wondering what your ship weight is to see if they are shipping both. thanks
[X 2014 General] jphilippon:
When my nexus came it was listed as 2 lbs. if it helps?
[X 2014 General] xnorex:
Thanks, I guess that means it's just hers -_-
[X 2014 General] erikiksaz:
I think most everyone who ordered early on will get a shipping confirmation by the 24th or 25th. In the past Moto's emails have lagged the actual ship date by one day.
[X 2014 General] androidoholic:
Mine is scheduled to be delivered in 8 hours.......I can't wait!
[X 2014 General] markwebb:
Got email late last night and phone will arrive tomorrow. FedEx is right across the street from my office so I can run over and pick it up @ lunch time.
[X 2014 General] mgymnop:
Mine too! Just checked my Moto account because I didn't get an email. I ordered Tuesday 16th. Will get a 32GB white front, bamboo back with silver accents. Got the assembly email on Friday.
[X 2014 General] shiftedx:
I just got mine this morning, shipped from fort Worth yesterday arrived at my house in fort Worth this morning.
[X 2014 General] DrexelDragon:
WTF... when did you order?
[X 2014 General] shiftedx:
Tuesday as soon as they opened it up. I got the "we're assembling" email Thursday night.

Pure edition black front teak wooden back.
[X 2014 General] crawlgsx:
I didn't get my order in until Thursday but mine is coming today.

PE black/leather/Silver
[X 2014 General] DrexelDragon:
Are you ****ING kidding me? I ordered two days before you and mine hasn't even shipped. This is a disgrace.
[X 2014 General] mrvirginia:
i think that what someone said before is true in that maybe they had less stock of some of the backs/parts than others. we'll get them in due time.
[X 2014 General] DrexelDragon:
That's what I originally thought but after seeing two people with the same config as me who ordered after me have theirs already shipped.. I'm calling bull****.
[X 2014 General] mrvirginia:
ahhh well, it'll come mate. just a matter of when.
[X 2014 General] noobsquared:
I'm in the same boat.

Ordered in the first few minutes it went live, got my assembly email 8 days ago on September 16th and no shipping or updates yet. Nobody knows where it's at even when you talk to support. Expected delivery is Sep 26th and I hope it comes through :(

Is the camera in low light worse than 2013 X like every review says?
[X 2014 General] eksasol:
It is an upgraded sensor, the same one as the LG G3 and Note 3, they can't make a new phone that have worse camera than it's predecessor. The low light photo will probably be still grainy in the dark, but that's because Motorola doesn't have good money invest in the post processing technology, which they might also have to license from third party which cost a lot. It have the same potential to take pictures are good as the LG G3 or Note 3, if the image is processed correctly. Also iPhone 6 video recording quality is laughable compared to any of the current highend Android phone that record 4K.
[X 2014 General] mwep:
Hope this helps some people... This was provided by a Motorola Support Rep.

Check that yourself from FedEx' website by adding your order number as a reference and your zip code here https://www.fedex.com/fedextrack/html/index.html?action=altref&cntry_code=us&freight=yes
[X 2014 General] lin013190:
Hmm i guess mine hasn't shipped. I ordered 6 hours after site went live. hmm
[X 2014 General] sabbotage:
Yeah I had black front and back, and dark grey accents. That has to be pretty common so I don't get why mine hasn't shipped yet. Hopefully it will ship today since they are saying delivery by the 26th.
[X 2014 General] TBayTom:
I didn't receive an email notification yet, but I checked my order status on Motorola.com. It says mine was shipped out yesterday, due to arrive tomorrow by 4:30.
[X 2014 General] sogrady:
possibly of interest to some of you: i found out my pure 32 GB with a wood back was shipping yesterday, but that was via fedex delivery manager. didn't get the motorola shipping confirmation until an hour ago.
[X 2014 General] androidoholic:
Dude its a phone, the world is not going to end if you don't get it today. But in all seriousness chat with Motorola on the help page, mine shipped a day before I got any confirmation that it was shipped.
[X 2014 General] jphilippon:
I'm just mad my assembly email came before most of yours (Thursday morning) and my estimated date is Oct 13.
[X 2014 General] kmohr:
FWIW, my original ship date was 10/13, last night on the live chat I was told it was still 10/13, and then this morning I received the FedEx email that it will arrive on Friday 9/26. Go figure.
[X 2014 General] jphilippon:
Damn, thanks! Pure or ATT? Do you think it matters?
[X 2014 General] DrexelDragon:
Yeah well it is the end of the world when I need a phone. And yeah I already tried chatting Moto. They know NOTHING extra. They can't even confirm it will ship today.
[X 2014 General] kmohr:
32G Pure. No clue whether it matters.
[X 2014 General] xnorex:
I have to agree with Drexel, I sold my phone in order to get this one, It's really hard operating without a phone especially if you set up your daily work flow to depend on it. I know for a fact that something is afoul as like I mentioned before I ordered within minutes of the launch and my wife ordered 3-4 days later, and hers is sitting on the table. There is something incredibly wrong with that. No matter what kind of part issues, there is no way an order placed an hour after open should not have gone out before one that was placed days later solely with a different trim. This whole thing kind of solidifies me on never ordering from them again.
[X 2014 General] sabbotage:
I have to agree also. That doesn't mean I won't order from them ever again though, but it does suck that orders aren't going out in the order they are received. I know people who ordered Thurs or Fri last week (32Gb Pure) and they either have theirs already or they will have them by tomorrow, and here mine sits still showing not shipped after being ordered moments after moto maker went live.
[X 2014 General] SilverJester:
Ordered mine on the 16th with an initial ETA of the 29th. I didn't get a shipping notice email, but when I logged in and checked it says it shipped out yesterday and will be here tomorrow (the 25th)! It's been a long time since I was this excited for a phone..then again my s3 is on it's last leg and I'm switching from ****ty (almost non-existent) Sprint 4g services to At&t also.
[X 2014 General] DrexelDragon:
Fedex FINALLY just notified me it was picked up today for delivery. Will be here Friday.

Still VERY upset with Motorola that they were shipping out hours and days later orders than mine but atleast I know for sure now.

Strange thing is there are two tracking numbers. Weird. I only ordered one moto x.
[X 2014 General] knitler:
LOL would be sweet of you got two!
[X 2014 General] DrexelDragon:
It would definitely make me shutup lol
[X 2014 General] jphilippon:
Just got a call from a 7 digit number, supposedly Motorola. Saying there was a timing error between AT&T system and theirs. Didn't ask for any info just name and number. Put me on hold for an hour while they contacted AT&T and resolved it. Such BS. Then said it's due to arrive in 4-5 days.

Original expected date was Oct 13.
[X 2014 General] sabbotage:
Congrats! I still got nothing. I even tried the FedEx tracking thing by reference number and it shows not found.
[X 2014 General] noobsquared:
Nothing for me either. It is supposed to get here on 26th but no emails or tracking number or anything at all. Last time around, phones were shipped way before the expected date. I wonder if they have less people working in fort worth this time or if it's just that they got slammed from all the orders.
[X 2014 General] sabbotage:
The new moto X isn't made in fort worth anymore. The new ones are made in China I believe.
[X 2014 General] Tykin:
Still no notification or anything! I live it Dallas, too! The factory is right there! I can drive over and pick it up!

Didn't they outsource manufacturing?
[X 2014 General] 0.0:
By the end of the year, the Texas factory will shut down

Sent from my Nexus 4
[X 2014 General] noobsquared:
I thought these initial phones were still being manufactured or assembled in fort worth and made in China but that will change later. We will see where it gets shipped from when it eventually does.
[X 2014 General] lin013190:
Woot mine shipped! I didnt get email, but checked my order.
[X 2014 General] crawlgsx:
That is messed up, I'm guessing its because of a different option/version that had more orders maybe?
[X 2014 General] sabbotage:
Mine is still showing not shipped as of this morning. No tracking emails either. I don't know how it's gonna make it to me by tomorrow unless they escalate it to 1 day shipping.
[X 2014 General] markwebb:
Got phone. So how do I verify this is pure edition? No marking on box or device. I am assuming it is since there is no bloatware or branding; just a T-Mobile sim.
[X 2014 General] Devans32:
Sherlock Holmes
[X 2014 General] markwebb:
Funny ;)
[X 2014 General] noobsquared:
You would know if it wasn't pure because AT&T version has a ton of bloatware this time around. Probably the reason why I'm going to return the phone the day I get it and wait to order pure edition once they fix the camera in low light.
[X 2014 General] mrvirginia:
go to About Phone. model number should be XT1095
[X 2014 General] eksasol:
My order was shipped last night and set to arrive on Friday. My faith in Motorola is restore. Much sooner than October 13th.
[X 2014 General] noobsquared:
Lucky you! I can't even get Moto support chat to tell me where my phone is. Was supposed to arrive tomorrow but no information anywhere at all :(

---------- Post added at 11:59 AM ---------- Previous post was at 11:46 AM ----------

Just got an email from Motorola:

Dear XXX,

Greetings! This is with regards to your recent concern with us. Our apologies but we are having some delays with regards to Moto X 2nd Generation deliveries. Once your phone is ready for delivery, we will email you with a tracking number. Our apologies for this delay. A REF# XXX was created for your concern.

We are open Mon-Fri 7AM-10PM and Sat-Sun 9AM-6PM CST (for device troubleshooting and assistance with on-hand devices) to assist you with your concerns. Some departments are close during weekends and holidays.

You might be getting an EMAIL SURVEY about the service we provided. Please do answer the survey. Your feedback is very important to us. Looking forward to work with you again!

Best regards,

MOTOROLA Technical Support
[X 2014 General] D Steele219:
Just finished a chat with Motorola Support and was told that my order was in the warehouse and should be shipped within the next 24-48hrs since I have a due date of 9/26. I was told I'd receive an email alert when they actually ship it. No confirmation on if I'll receive it tomorrow or saturday, but I'll take any news as good news.

My order was a white/32GB AT&T
[X 2014 General] eksasol:
Motorola sent me an email with the tracking number.
[X 2014 General] sabbotage:
I got the same. She told me they were still in the window to be delivered by tomorrow. And I was like uhm it's 2 day shipping, and she told me it would still come by tomorrow as long as it went out by 4 today. She also told me they ship in the order they were received. I call BS on that since people that ordered Friday already have their phones in hand.
[X 2014 General] mrvirginia:
White Fronts Delayed

it appears that orders with a white front are being delayed by as much as 4 weeks due to them being on backorder. this includes current orders (pre-orders).

http://www.phonearena.com/news/White-front-Moto-X-on-4-week-delay-through-Moto-Maker_id61071
[X 2014 General] noobsquared:
What number are you guys calling?

I sent them an email and I got response that sorry for the delay that I posted on the last page and when I talk to live chat, they tell me that I should still get it by tomorrow. It should be ready for shipping. This should, maybe, could and no way to track where it's at is horrible. They did so much better last time with communication and this time around, all you get is stupid same old response that is standard. I'm sure they don't even try to check our orders and just give us the usual response.

It said on checkout for 2-day shipping and even if it ships today, it won't get here by 26th. I was the first few to order too. So stupid!
[X 2014 General] sabbotage:
Mine is a black front and black back with dark grey accents. I don't know how much more simple that config can get. I would have thought that combo would have went out pretty quick. Their system apparently sucks.
[X 2014 General] noobsquared:
That is exactly what they told me and it's a lie! They don't know anything about the phones or the system. I think they are just fooling us and making fun of us.

I agree. Their system does suck and if us fanbois would hate it so much, imagine how a 3rd person would feel. This is just terrible.
[X 2014 General] jphilippon:
So stupid. My friend ordered near identical configuration (walnut/ebony, everything else same) I did 15 minutes before and his arrives tomorrow while I have nothing.

Ordered 9/18 Assembly 9/18

Both estimated 10/13
[X 2014 General] Devans32:
I just got finished with moto chat. They said Export Status: Exported. Expected delivery 10/13. That's about all I got from them. Ordered two with white front plates.
[X 2014 General] guapinoy:
Same here. I'm hoping exported means it's on its way from China to Forth Worth. So hopefully it'll be shipped from there to my house next week.
[X 2014 General] Devans32:
I hope that's what it means. 1st world problems
[X 2014 General] cipsaz:
Apple fulfilled their orders and delivered more than 10" mln iphones already.. Live and learn Motorola or Lenovo.
[X 2014 General] noobsquared:
No kidding. I think you guys are right and the orders are being made in China since nobody in USA knows where a phone is. I've contacted Moto support like 5 times today and got a different answer each time. It's like they are just guessing based on the information that they have which is what we have. Such a turn off. People made a big deal about not being able to get a OnePlus One but at least after an invite, they didn't have to wait 10 days without any communication.
[X 2014 General] Mazster43:
On the Motorola moto maker page there is a note saying that the white front orders are on back order and will ship within four weeks.
[X 2014 General] sabbotage:
I guess several people are reporting on reddit that their phones showed up today and their moto accounts still say not shipped. I hope thats a good sign. Also the boxes from the new moto X show they are still made in the USA. Apparently the factory in Texas isn't closing until the end of the year.
[X 2014 General] RLeeA:
Mine is here.... It is fast.
[X 2014 General] sabbotage:
No my buddy was telling me he read about many users reporting that though.
[X 2014 General] fortinj1354:
Yeah when I ordered I got a delivery date of friday the 26th, but it showed up yesterday (24th). I did get an email about it shipping that monday though.
[X 2014 General] sabbotage:
I never even got an assembly email yet......mine was slated for the 26th too.
[X 2014 General] kittymittens:
I just spoke with the most competent customer service rep at Moto and she was honest. My AT&T 2nd Gen Moto X 32GB (bamboo/black/dark gray) that I ordered 1 hour after preorders opened was being delayed because they are waiting on the 32GB of storage to be delivered to complete the building process. There is no estimation of when it will be delivered, but she at least threw in a Power Pack Micro for the trouble. Still...disappointing since I'm going back to college next Wednesday.
[X 2014 General] jphilippon:
My Motorola order page finally shows shipped. To arrive 9/29. Original date 10/13

Ordered on the 17th around midnight.

Assembly 18th noon.

No email from FedEx or Moto. Just the page updated.

It seems there's no real way to estimate before you see the ship notice, I spoke to 5 reps throughout the last two weeks, no one knows anything... Just FYI for anyone still waiting.
[X 2014 General] TBayTom:
Got my 32 gb black leather pure edition today ?
[X 2014 General] sabbotage:
I spoke with a nice rep tonight too on the online chat. She did say all 32GB models were delayed and that I won't receive mine tomorrow like my order page says. She apologized and said my order status would be updated when stock arrived. Still doesn't make sense how people that ordered days after me have their phones. That's what's most upsetting about the whole deal.
[X 2014 General] jphilippon:
Weird. my delivery page says weekday delivery... Wonder if I can pick it up Saturday instead of waiting for Mon. Why would they exclude Saturday if FedEx does it normally?
[X 2014 General] tacosrdelicioso:
Just ordered a vzw. Estimated delivery 10/1
[X 2014 General] WilliamRBR:
So... my estimated delivery is September 26th (today). I preordered at 6:20pm on September 16th. Current status is still "Not shipped." Four people at Motorola over the last two days have told me that the last status on the phone is "Ready to be picked up by FedEx." This includes the person I spoke with 5 minutes ago.

I'm not sure how a company who specializes in custom orders and direct shipping has screwed up this colossally. On the plus side, I did get a free Turbo Charger out of the delay. Still, I already sold my HTC One, so I'm trying to get by until my X arrives.