yashsingh1/xdaforums huggingface dataset:
[Moto 360] ws6kid:
I ordered mine through motorola.com on 9/16 at approx 11:12 am CST. I got an estimated delivery date of 9/24 which is BS because Motorola says that shipping is 2 day and free. But I found out how to get a status on your order though FedEx using your order number from the Motorola email as the reference number, shipping zip code and country (FedEx page here: https://www.fedex.com/fedextrack/?action=altref). If you fill these in you will see either a update that shipping info was sent, the item was picked up, or it will show you the tracking number if it has already shipped. If it shows nothing or not found they haven't sent the shipping info to FedEx yet..

I now have a tracking number and FedEx says the estimated delivery is now Monday 9/22, 2 days earlier than what Motorola was estimating for delivery date..
[Moto 360] r.storm85:
Cool u have me the exact info I was looking for! ?
[Moto 360] Andromjb:
lmao, you guys are truly impatient to go through all those reference hurdles just for shipping information.

A week is really not that long of a wait... I've spent a good half year anticipating this release.
[Moto 360] smalltownbird:
My watch arrived today after ordering yesterday through best buy.com. I need to cancel my Motorola order now that was supposed to ship on 10/6
[Moto 360] contentryder:
Just to let you know, I received an email from Motorola just now stating that my order has been canceled. What I told the rep over the phone was, "being that the item won't ship until Oct. 9, I have one on order from Best Buy that's being delivered this week. I want to cancel because during the ordering process, there were no indication of shipment date until the final CC charging step."

The email states:

Hello:

We received your cancellation request. This email is to inform you that the cancellation has been processed for order XXXXXXXX. Your incident number is XXXXXX-XXXXXX. Our number is 1-800-734-5870 in case you have any further questions. You should be receiving your funds back within 3-5 business days.

Regards,

Motorola Mobility

Ecommerce Department

-----

My package is on time with UPS for delivery today! Woohooo!
[Moto 360] lanwarrior:
When did you call? And did the agent was able to cancel immediately over the phone or he/she had to "escalate" to their supervisor?

I called yesterday, and agent said "system down" so I had 24 hours BEFORE the escalation email can be send to INITIATE the cancellation. Sheesh....
[Moto 360] ChodTheWacko:
I just called to cancel my order.

I told the sales rep I found and bought it from best buy and I was going to be on vacation in october (both of which are true).

He said they would cancel the order and e-mail me the cancellation but it would take a couple of days to process.

I just got an e-mail saying my order was placed on Hold due to 'issues'.

So pretty painless, (assuming it goes through of course.)

- Frank
[Moto 360] lanwarrior:
2nd update on this:

I called back today since I didn't get the cancellation email. The agent told me there is no update to the "escalation" system, so she had to create a new one (?!). BUT.. this time she could provide me with the incident case number. At least it is in the system, I guess.

She did mention that they have to create a "special" exception to my case since generally Motorola DOES NOT cancel ANY order after 2 hours. Although I mentioned this in my post below, it is amazing that a company like Motorola have such piss poor return policy. Note that if the item has been shipped I would understand, but this is a case where they don't even know WHEN the item will ship!

Anywho, more updates coming soon...
[Moto 360] contentryder:
I called on Wednesday the 17th to cancel the order. He said he had to escalate to a supervisor in order to get it done because it was in the process of being built. The system wasn't down when I called...
[Moto 360] maidenboston:
ordered on 15th or 16th, said will be delivered by 24th. got it today, the 19th
[Moto 360] ckyllr:
What time did you order? How was it shipped (FedEx or UPS)? Wow... did you have a tracking number on Motorola site or show that it had shipped?

---------- Post added at 04:28 PM ---------- Previous post was at 04:15 PM ----------

Has anyone else received theirs today? I have been waiting forever to get this watch... just getting very impatient. I ordered around 12:15pm eastern time or as soon as I was able to added to my cart. I know that I was maybe one of the first ones to order. But on my Motorola order status, it shows that it hasn't shipped and just shows that I will get it by Sept. 24.
[Moto 360] maidenboston:
moto 360 black

on the 16th around 11am. ordere detail email sent with est delivery for the 24th

fedex. shipped from fort worth, tx to NJ

motorola sent an email with tracking number on the 17th with est delivery of the 19th.
[Moto 360] Roscopcoletrain:
Ugh mines got a 10/6 date from Moto. Hope it comes sooner

Sent from my Nexus 5
[Moto 360] FlowingAway:
Mine is at my local Fedex facility now, but won't be delivered til Monday. Had an estimated delivery date of the 26th.
[Moto 360] MikeC4510:
Got my shipping info today. Bought it on Tuesday 9-16, and it should be delivered by Tuesday, 9-23.... Can't wait :D

Sent from my I337~SGS 4 using Xparent Skyblue Tapatalk 2
[Moto 360] ckyllr:
What color did you order? I haven't gotten anything on my end. I order the silver one with grey leather.
[Moto 360] FlowingAway:
I got the black version.
[Moto 360] lanwarrior:
UPDATE 3:

So I did not received my cancellation email and I tried to call back today (1-800-734-5870) and I got this recording message:

"It seems you have called us before, let me get you to a representative. It seems that there is a problem accessing your account. Please call again later".

And the call disconnected. I tried a few time, same message. So are they "blocking" me?

So I called again and this time I block my caller ID and got through. Spoke with a really pissy agent who snapped at me saying "Your order has been cancelled. Check you spam box!". I said "No, I have not received anything in the Spam box". Then I asked her to forward the email, she did and now I got. It shows the order has been cancelled.

Now I'll wait for the money to go back. At least I got that email and if I didn't receive anything after 5 days, I can file a chargeback with the email as the evidence.

Final though: blocking my call.. seriously, Motorola?!
[Moto 360] ponypowerracin:
Silver 360's are in stock at BestBuy.com right now. I just ordered one. I was impatient and picked up a black one from a local store yesterday when I really wanted the silver and now have a silver on the way as well.
[Moto 360] pb1379:
I got tired of Best Buy and Motorola on that. Best Buy refuses to reserve or purchase online, meaning you have to go to a store hoping to be lucky (chances are slim), and I definitely have better things to do than driving around all day checking stores. Motorola apparently isn't capable of providing a delivery date until the last step of checkout, thus gamble there as well.

If they don't want to sell their watches, so be it, pity. But having customers chase around trying to catch one is even worse than Apple's queuing hype.

I'll wait till they either provide reasonable means to get one or a nicer android wear watch appears on the market, whatever comes first. Pity, Motorola had a great chance here, but competition ain't sleeping, in a few days the LG R is supposed to be on sale... And I'm pretty sure others will follow.
[Moto 360] lanwarrior:
I think with retail store like Best Buy, their online inventory system is different than the store system, hence they couldn't do online reserve. Often times, I ordered something online for a store pick up and 1 hour later got an order cancellation email. Called the store and they said "item not in stock, BestBuy.com is wrong."

Either that or their employees are buying it themselves.
[Moto 360] pb1379:
With a store the size of Best Buy I would expect they can handle an inventory. But that's another story. Point is, if you call the store and confirm they have it in stock, they refuse to give the number of items (not even a rough estimate without any commitment) and they refuse to sell/reserve it, thus all you can do is drive there and hope they didn't sell them all yet. Which means by the time you get there they're most likely gone.

Good point that maybe the employees buy them themselves, there's just too many offered online at horrendous prices to think they were all just bought by regular common ways.

Long story short: whatever the reasons, it's a humiliating experience for the customers and that's not really a very clever business scheme for a company that's trying to regain/build a market share.
[Moto 360] ponypowerracin:
I already received my shipment notification, standard free delivery was selected at checkout and I have my tracking number 5 hours later. I can't complain about that.

I see that they are already sold out again.
[Moto 360] nick_2837:
Anyone received shipping notifications yet?

I ordered two Moto 360's from Motorola's website and they have an expected delivery date of the 24th but they still show as not shipped yet. Has anyone seen an email from Motorola that theirs has shipped who also has a estimated delivery of the 24th?
[Moto 360] ckyllr:
I think if you have ordered the black one, someone here has already gotten theirs and some shows that it's on the way. If you ordered the silver one like me, then we are still waiting for it to ship.

They have to ship it today to receive it by Sept. 24 with two day shipping so I'm hoping we get something later tonight. If not, then we are not going to get ours by Sept. 24.
[Moto 360] nick_2837:
Both of the watches I ordered were silver. I bought one for myself and one for someone else and I'm really hoping they ship today.
[Moto 360] nonmindo:
Here's my experience so far

Ordered from Motorola site on 9/19, got estimated arrival of 10/9

Contacted Moto via online chat

Rep states that they received a lot of orders and the time shown is when it is supposed to arrive and it is correct

Asked if they had anything in place for customers that were mislead by the site stating "in stock" when it clearly should have said "back ordered" or at the very least, mentioned on the very first page that shipping was delayed

Rep states they are able to cancel any Moto360 orders that were placed if the customer wants

Asked if they got shipment of the product before the estimated delivery date if they would be shipping the product out sooner than the projected date

Rep states they will indeed, send the watches early if they are received earlier than the ETA

--------------------------------------------------------------------------------

That being said, no sure if people are setting a negative tone at the beginning of contact with moto, or if chat is a much better route to go when inquirining bout the watches and the process, but i didn't get any of the harsh interaction that many are receiving when contacting moto about it

They seemed very willing to help and cancel the order if i wanted
[Moto 360] Andromjb:
Mine was supposed to arrive on Wednesday, 24th -- but I am getting it Tuesday, 23rd. I was informed they would ship on Monday (22nd), they shipped on Friday (19th).

Can't complain. Should be on my wrist a day earlier, tomorrow evening.

I ordered black. Sadly though, I think I will be selling it and waiting for the Gear S
[Moto 360] mk92595:
I also have an ETA of 9/24 and I'm expecting a tracking number by tonight. Nobody got a tracking number yet right?
[Moto 360] woedee:
Ordered grey on 9/16 with ETA of 9/24; no delivery update as of yet. Status shown as not shipped. However; according to moto customer service, the system indicates that it will ship tonight & a tracking number will be uploaded and available by tomorrow morning.
[Moto 360] TheDragonRoze:
I had purchased a silver with grey leather strap on the 17th and my expected delivery is on October 7th. It still says that the order has not shipped, anyone else in the same boat?
[Moto 360] A855 Droid:
Ordered on 9/16 and ETA 9/24 as well. No tracking number yet.:(
[Moto 360] mk92595:
I think well see a tracking number within the next 2 hours
[Moto 360] phermey:
i got on here looking to see if tracking numbers went out yet. nothing here. ordered silver 9/16 est 9/24.

on a side note my local best buy seems to be getting two watches in every couple of days.
[Moto 360] mk92595:
Still nothin...
[Moto 360] allan1313:
Ordered on 9/16. Was supposed to get by 9/30. Just got email that I will have by 9/24. Very excited! Black if that matters.
[Moto 360] mk92595:
You got a tracking number?
[Moto 360] allan1313:
Yup. FedEx tracking number. It already left TX on its way to CA.
[Moto 360] nick_2837:
From reading through the forum it looks like the black moto 360s are shipping out on time but the silver ones are not. Unfortunately, I ordered the silver one and still not tracking number. Est arrival date 9/24 but still not shipped yet customer service tells me there are no delays.
[Moto 360] mk92595:
Lucky mofo but this is BS

This seems so. I guess we wont get our watches in time
[Moto 360] allan1313:
[emoji2] [emoji87]
[Moto 360] mk92595:
I hope you enjoy it

---------- Post added at 11:58 PM ---------- Previous post was at 11:56 PM ----------

What the ****? I have to wait 18 min to talk to customer support. Screw that!

---------- Post added 23rd September 2014 at 12:43 AM ---------- Previous post was 22nd September 2014 at 11:58 PM ----------

Customer support has been horrible. They make me wait 20 min for useless information asking me if its okay for them to delay my package
[Moto 360] ckyllr:
I just got off the phone with Motorola Customer Order Care and they are saying that in their system, my order has been picked up and shipped. He could not give me a tracking number but assure me that he sees my order has been shipped and will get a tracking number later on today.

On my order status page, it still shows it's not been shipped or have not received any emails regarding shipping yet. Btw, this is for the silver one.

I'm just hoping that it's true and not some BS he made up to feed to customers.
[Moto 360] mk92595:
WTF!

I wake up to an email to Motorola saying my order is shipped, I open it and it turns out to be the Moto G that was suppose to ship by Oct 6. Where TF is my watch?
[Moto 360] mk92595:
That's a load of BS. Everything I bought from them has given me a tracking number.
[Moto 360] ckyllr:
They might be feeding me BS on this. I can't believe that they had the order for the silver one for days on end knowing they weren't going to have any in stock? WTF? I assume they would have them in stock and ready to ship by Sept. 16 when ordering went live... not some preorder BS. Hopefully the silver one will be shipping soon and everyone who ordered them on Sept. 16 with expected arrival date of Sept. 24 will get theirs tomorrow. They better switch to next day air to make everyone happy.
[Moto 360] mk92595:
I didn't mind waiting but anything after the 24th is complete BS. My birthday is the 25th and I wanted to show this off.

---------- Post added at 11:02 AM ---------- Previous post was at 10:21 AM ----------

I'm talking to them now and they tell me my order is picked up but not shipped yet. I really hate these people, none of them speak proper english and take 10 min to respond to every question/statement I send.
[Moto 360] phermey:
my second moto x arrived on my door step without the shipping email. i was surprised when i received it so i looked on the orders page and it was showing 'not shipped'.
[Moto 360] mk92595:
I just finished my chat with them and they told me that my package is picked up by FedEx but not shipped. So I snapped and got this:

This is BS. We were promised 9/24.
[Moto 360] A855 Droid:
I just got an email with tracking last night around 9PM PST. FedEx 2day shipping for 9/24.
[Moto 360] phermey:
to honor a gift? the only problem i see with that is she said to get back with them after you receive your watch.

i can 100% tell you that there is a white glove department within moto customer service. and they really do give you the 'white glove' treatment. thiose people fast track your order and give you a free accessory up to fifty bucks. so if your watch does not come in on wednesday, i would ask to be forwarded to them.

i have the email address of the lady i dealt with in my contacts. if i don't get my watch tomorrow i will ask her whats up. then put the info on here.
[Moto 360] mk92595:
I took a screenshot so I have proof that they told me that. Well see what happens

---------- Post added at 11:34 AM ---------- Previous post was at 11:33 AM ----------

Silver or black?
[Moto 360] A855 Droid:
For the black one.
[Moto 360] mk92595:
It seems none of the siver ones are shipping
[Moto 360] A855 Droid:
Damn that sucks. I still don't get how they would put it up for order without any to ship. Hope you guys get them soon!
[Moto 360] upyouratrix:
I'm right there with ya man. I ordered on the 16th (black) and finally got my order to go through around 11:50am (must have took a good 20 tries to get the system to take my order) and I have an estimated arrival date of 10/6. My birthday is today and I really wanted my birthday present I bought for myself to be here. I thought with Moto releasing this on the 5th, I would have had one before the 23rd. And don't even get me started on how lucky you have to be to find one at a Best Buy AND have the ability to get there before someone else does. I don't mind waiting too, but for getting my order within the first hour and then having a 3 week delay, on top of waiting 11 days after the "launch" to put my "order" in, makes me wonder how many of these Moto is even able to produce. I've dealt with some bad product launches, but this has to be by far the worst! Looks like I'll just sit tight and hope my order ships soon. No Bday present for me :(
[Moto 360] mk92595:
Worst product launch I've been through

Happy birthday and I agree. This is even worse than the Nexus 4 product launch.
[Moto 360] knoxploration:
Somebody needs to directly ask Motorola something, given all these interminable delays:

* "When does the warranty start if the Moto 360 is ordered directly from Motorola -- on the day the order is placed, the day the watch is given to the shipper, or the day the watch is received by the customer?" *

For every manufacturer I've ever dealt with, the answer is that they start the warranty from when they charge your card, but Motorola are charging it immediately. I wouldn't be surprised if they are also considering the warranty to start then, even if they don't actually ship until close to a month later.

Who's up for checking this with them? I simply don't have the time to do it right now, myself.
[Moto 360] mk92595:
I keep checking my email hoping I get a shipping email but still nothing :(
[Moto 360] ckyllr:
Same here.. and also checking my order status page to see if it's been shipped. Motorola really dropped the ball on this one.
[Moto 360] Andromjb:
It's definitely just the SS model that is not being shipped on time, or at all. I ordered black and have received my M360 ahead of schedule.

https://www.dropbox.com/s/r4gp6909psfs9z5/cap1.PNG?dl=0

https://www.dropbox.com/s/9nzg91jvtgtx2vp/cap2.PNG?dl=0

I am really glad I did not change my order to SS and stuck with the black model.

Hopefully you guys get yours soon and are happy enough with the product to forget this mess.
[Moto 360] mk92595:
Moto is full of shi-. They tell me it was picked up a long time ago. I finally got the status of my package. ETA is 9/25 :(

To find your package status you need your order number.

Then go here: https://www.fedex.com/fedextrack/?action=altref&cntry_code=us

Type your country and zip code and put your order number as the reference number and it'll give you the status,

Mine say it was picked up 1.5 hours ago while Motorola told me that it was picked up yesterday.

So now I gotta wait an extra day and I cannot enjoy it on my birthday. I hope the gift isnt total shi-
[Moto 360] NYCNAS:
Been contacting Motorola support all day myself, thanks for posting this information. It says 9/25 for me as well......:(
[Moto 360] A855 Droid:
Man that blows.. That least they could of done is upgraded to a overnight shipping method on their end.
[Moto 360] hacku:
All of these posts that I'm reading are very discouraging.

I ordered my black on black Moto 360 last Tuesday the 16th as soon as the site went live again showing them in stock. I got my confirmation email with an estimated delivery date of 9/24/14 (not 2 business days). I've been checking almost any day in hopes that it got shipped early. Yesterday I contact chat support when I don't see that it's been shipped.

The guy tells me it's been picked up by FedEx but doesn't have a tracking number until FedEx actually ships it. I call him out on his lie because FedEx won't pick up anything without a shipping label and tracking number. I speak to a supervisor who tells me it hasn't been picked up yet, but it is staged now for pick up and FedEx should be picking it up.

Yesterday I receive an email from Motorola with a delivery update saying it will arrive on the 25th (not an estimate). Today I contact Motorola on chat again to check the status since at this point I think they're full of it, and the first guy tells me that "It will be shipping soon", but can't tell me when. I ask him what the status is on the screen, and he tells me it's being built and should be shipping soon.

I ask to speak to a supervisor. He has me waiting for about 15 minutes when the chat session mysteriously disconnects and I'm put back on the queue. The next rep answers and I ask for a supervisor. She tells me they don't pick up chats, but she can help me. I call BS again since I chatted with one yesterday. She tells me they're all busy and can have someone call me. I tell her I can wait and she tells me that my watch should be shipped soon.

After waiting for about 30 minutes, she tells me her manager told her she needs to disconnect and that someone should be calling me soon. At this point I know it's just BS so I tell her to make sure someone calls me.

I'm not very confident at this point since I had a similar issue last year with Motorola when I ordered my Moto X. Promised call backs from several people, and never received even one.

This might be the last time I order a Motorola product online ever again. I'll have to just learn to be patient and wait for the product to be available locally for pick up.
[Moto 360] mk92595:
Try the thing i posted above. It if gives you an ETA of 9/25 then expect a tracking number tonight.
[Moto 360] ckyllr:
Looks like my moto 360 has been also picked up by FedEx and have estimated delivery date of 9/25 as well. It's only one day late so I'm content but they should have upgraded our shipping to next day air to meet the original arrival date of 9/24. I waited over a week for this so I think I can wait one more day. Maybe after I get mine I can complain and see what they can do for us... maybe discount on the metal band in the future would be nice!
[Moto 360] SoberGuy:
Ditto
[Moto 360] NaterTots:
Ordered at 12:20 from BB and it's shipped. Expected on 9/11

I'm hoping it's early.
[Moto 360] Alix8821:
Ordered from both Moto & Best Buy... BB wasn't working so that's why. Of course soon as my Moto order went thru, so did BB.

Canceled Moto order. Used $50 BB gift card, got express shipping & protection plan.

Shipping did say 9/9,but today it says 9/8!! It's on its way from KY to me in NJ.

REALLY wish UPS let us pick up. Its prob gunna be sitting in some warehouse, 30 min from my house, until Monday. Ugh. SO CLOSE
[Moto 360] theraker007:
I ordered it at 12:20 EDT and chose the in store pickup option in hopes that would somehow expedite things. But right now it says online tracking not available for in store pickup and the little green box is still on the first spot (order received). :eek:

edit: I know its inaccurate though because it hasnt even shown payment recieved as checked off but my CC was billed.
[Moto 360] thesparky007:
How are you guys ordering it from best buy... It says in store only and I don't even see an option to add to cart