yashsingh1/xdaforums huggingface dataset:
[Moto 360] freesoul27:
It is unbelievable , i ordered from Google play, estimated time to leave the warehouse is 9/12, And it is not yet shipped.

I am so pissed on them.
[Moto 360] garretwp:
Same here. Ordered on 9/5 @ 12:05 EST and just got an email last night that it shipped! Sadly it won't be delivered until next week! Not a happy camper that others who ordered later hot there's first.

- Garrett
[Moto 360] spyderman33:
I went to Best Buy and they ordered it for me last Wed (9/10) and are shipping it directly to my house.. Should arrive Monday 9/15 per UPS.

Not bad..
[Moto 360] jmattp:
It's still early... at least wait until night time before you assume it isn't shipping.

I have to wait until the 25th.
[Moto 360] gregk232:
The track by reference trick worked for me today!

It says mine is supposed to come by 9/16.

Also, looks like Wendy answered me in the Moto forums, very happy about that.

This is what I told them my story is...

Hi Wendy. I have heard on other forums that you are saving the day for many of us :)

My order number is 00674300

Also, a rep named Tony opened a case for me: 140911-003143

Here is basically my history...

9/5: I order the watch. I got my order confirmation at 11:06AM CST. Everything is great

9/5 - 1:47 PM CST - I get the notification that my order has been placed on hold/cancelled.

9/5 - Around 2:15 PM CST - I call the 1-866-282-7387 number. The rep tells me that there has been an error and he corrected it. The Watch will be shipped to me on 9/10 as planned.

9/8 - I get nervous and decide to log onto the customer service chat. I am reasurred there that my watch is on schedule as planned.

9/9 - I decide to check again on the chat, just to be safe. At this point, I am told that Motorola is out of stock. It was a very long chat because I was complaining that my order was bumped back because of an error by Motorola. (I chatted with a rep named Levy) The chat ended with me being told that I should be receiving a shipping number by 9/10 morning.

9/10 - I called the 7387 customer service number again and spoke with Tony. After some back and forth, Tony said he needed to check a few things. After he came back, he told me that my order is en route, there is no tracking number yet, but it will be delivered by 8pm that day. It was Tony who opened the case number - 140911-003143

9/10 Evening - I logged on to the chat. I spoke with Claudia. I was told that my watch was at the warehouse waiting to be picked up by FedEx

9/11 Morning - Called customer service and spoke with Carol. She told me that she would email me my tracking number by noon.

9/11 Afternoon - I called again to ask where is my tracking number. I dont remember the name of the rep I spoke with, but he told me that everything I have been told is wrong, and the watch is sold out. He said there is a bad glitch in the system where people are receiving their orders before the early bird folks. He said, it would be shipped next week. I asked to speak with the manager, and I spoke to Kayla. She told me that she would escalate my order and personally email me when there is an update.

That's my story :(

Wendy... if you can please help me wake up from this nightmare, I would be forever thankful!
[Moto 360] synplex:
Call Google Play Support Number!

When I ordered my Nexus from them it took about 3 days longer then except and when i called I told them that I was unhappy and they quickly offer to send my $25 Play Store CREDIT :good:. You guys should get the Same. Report back if you do. :highfive:
[Moto 360] izzi315:
Same ordered at 1219 on 9/5 from google with 9/12 ship date and nothing. But my friend had 9/22 ship date and got his
[Moto 360] SplitCold:
Just got my tracking number for the black moto 360, wasn't supposed to ship out till the 22nd!
[Moto 360] knoxploration:
Correct (so long as you're delivering to a residential address). Although UPS will not deliver on Saturdays unless the shipper has paid extra for Saturday delivery, FedEx Home Delivery will ship on Saturday at no extra charge.

http://www.fedex.com/us/fedex/shippingservices/saturday.html
[Moto 360] Andrmgic:
Got my 360 today.

Bought a couple of Pebble Steel bands to go with it (one to install and one to harvest spare links from)
[Moto 360] freesoul27:
My device was shipped today, the problem not with dates(my was supposed to shipped today), but with order of the processing, if they start shipping earlier, why who ordered earlier not receiving it earlier.
[Moto 360] JorgeMenderp:
I'm a Canadian who had to jump through some hoops to have been able to order the 360. I wasn't able to get through during the launch wave, but snagged a silver moto through the Play Store that evening. Had a September 19th ship date, but I received the shipping email on the 12th. I'm surprised Google shipped it using 2 day Air. It went from Kentucky to Oregon in a few hours. Tomorrow it arrives at my Washington PO Box, and I'm quite excited as I'm yet to see one in the wild here in BC.
[Moto 360] fylim:
Folks,

If I order the Moto360 from Motorola.com, does it allow or is there an option for me to ship as gift i.e. with no value printed in delivered package ? Appreciate if anyone could confirm. Thanks.

Best regards
[Moto 360] fishhelmet:
Ordered black on black moto 360 through Motorola's website today 9/16, estimated delivery 9/24
[Moto 360] contentryder:
Having preordered from Best Buy last week, none were in stock today here in Houston. So I went ahead and ordered the 360 on motorola.com and it says delivery date is scheduled for 10/06/14. Seriously? What luck!?
[Moto 360] lanwarrior:
How did you get delivery of 09/24?! I ordered at 11:00 AM and got 10/06 delivery timeline.
[Moto 360] mk92595:
I got 9/24 also. (A day before my birthday). So this will be my birthday present to myself
[Moto 360] dennishhh:
Sick demand for the Moto!!

They must of sold a huge number of watches in the first minute. I got a 9/30 delivery date and was clicking buy at 11:58 Chicago time. So happy the Moto 360 is doing well so Motorola is successful. By the time Apple hits the streets they should have a new supper watch. Did you see that somebody did a Moto 360 give away contest and there were 27,000 entries.
[Moto 360] knoxploration:
More likely, they had very few watches available. I don't think production is above 2-4,000 thousand units a week (ie. 100-200,000 per year) on this thing, but demand is far, far above that.

By contrast, Apple manages to crank out millions of iPhones per week from shortly after launch. We're certainly nowhere near those levels.
[Moto 360] dennishhh:
You're definitely right on about Apple's ability to produce amazing amounts of product. What seems to actually have happened is the IT department couldn't handle all the people trying to buy the watch because as we speak it's back in stock on the Motorola site.
[Moto 360] knoxploration:
No, it's not. It *shows* as in stock, but if you try to order it, it will say that stock isn't available until October 6th in the second-last stage, and when you come to submit the order, it will be refused stating that there is no stock. Switch to a different device, check again, and you'll be told it is in stock once more.

Motorola's site is fundamentally broken.
[Moto 360] MikeC4510:
I tried ordering at 12pm EST and I didn't get the chance to actually add it to my cart until like 12:30pm. I finally placed my order at 12:47pm after several refreshes due to server-side errors. Still got shipping for 9-24, 6 days before my bday ?

Sent from my I337~SGS 4 using Xparent Skyblue Tapatalk 2
[Moto 360] knoxploration:
The incompetence on display here is staggering. I doubt it's in-house, so whomever Motorola has contracted for fulfillment should get the sack.

They're now emailing people to tell them the watch is in stock, when it isn't and hasn't been for at least 8.5 hours.

It still shows as in stock on the site, 8.5 hours later, but on the confirmation page suddenly changes to "In Stock Oct 6th" (a slightly generous interpretation of "In Stock" there -- no stock for 2+ weeks but we're calling it in stock anyway), and if you try and finalize the order nonetheless, it is refused on the basis that "Some items in your cart are no longer available".

In other words, "We knew it wasn't available all along, even before we sent the email to you, but figured we'd piss you off and waste your time by making you get as far as giving us your full contact details and credit card information before admitting that."

Idiots.
[Moto 360] DroidDavi:
Sounds like both best buy and the play store are having issues . I'm just going to hold tight until I can scoop one at best buy. There are a few in some Vegas locations but I won't be able to make it to a store until Thursday hopefully i get lucky
[Moto 360] knoxploration:
AFAICT it's Best Buy and direct from Moto that are having issues. The Play Store is fine, but it's fine because it's barely selling the thing -- I've never yet seen it claim to be in stock.

Mind you, Best Buy and Moto are also barely selling the thing, they're just regularly claiming to be in stock when they're not.
[Moto 360] Andromjb:
I was able to place my order at about 12:20 pm EST, on Sept. 16th. With an estimated shipping date of 9/24.

The site clearly listed out of stock until about 12:10 pm EST, in which the M360 was finally listed as in stock. Motorola was 8-10 minutes late opening the flood gates for orders. Anyone saying they ordered or attempted to order before or directly at 12:00 pm EST is a blatant lie. Even the first batch of cart placed orders gave errors and required removal + refresh of item to gain the actual cost value and check out options. This was an issue around 12:10 pm EST until about 12:15 pm EST.

There are lots of complaints here and on other sites about the quality of service on ordering Motorola products, most specifically the M360. The fact of the matter is simply this. Motorola's web (more specifically it's store) front is very poor. The sites database almost never updates, is not even remotely close to real-time operation.

Even my recently submitted Moto X warranty repair shows as an unknown order when I track it through the support site options. But a simple phone call to support informs me otherwise.

I will say however, that people fail to understand Motorola Mobility is separate from Motorola, Inc. as a whole, and recently has been through a LOT of changes in the past couple years and even more so now since acquisition by Lenovo. This is not a company that is anywhere near the size of Apple or Samsung or even HTC.

I'm not saying they can use this as an excuse by any means. They do in fact need to address these issues soon or they will lose potential customers. But the fact they are making quality products and are even able to bring them to retail is amazing with all this company has been through in the past couple years.

You guys just need to relax a little. You'll have one on your wrist soon enough. It is, in the end, just a watch.
[Moto 360] memekmek:
I was able to buy two on motorolos website last night around 10pm central time in chicago. the black ones sold out fast but I grabbed two gray ones. Shipping oct 6th
[Moto 360] Andromjb:
I forgot to mention... some specific detailed information. So here goes.

I called the Moto support line to see if I could change my 360 color option, this was around 2:30 pm EST on Sept 16th. Support informed at this time, that the 360 black was shown to be out of stock and on back order even though the website still listed "in stock". This mind you, was roughly 2 hours after orders opened.

Support informed me that I was in tier "006" of order placement, first in line of orders and for shipment. Support also mentioned to me they had sold thousands of units and cancelling my order to submit for a color change would put me at the back of the line in tier 007 of back orders.

I chose to keep my original color option (black) as to not alter my original "estimated" 9/24 arrival date.

I came to the conclusion based on the (very confusing) information provided during my support call that they have some form of tier based ordering and each tier is in units of a thousand.

Now this is strictly theoretical mind you based on very random and vague information given to me at free will by an escalated support member of Motorola.

I'm not sure if they reset the system starting at 001 on Sept. 16th, but based on how fast I was able to process my order I don't think this was the case. There is no way they sold 6,000 units in 5 minutes -- Remember I was placed in tier 006: 1,000 x 006 = 6,000 units. Not to mention the fact that I had the earliest arrival date given, 9/24. Tier 007 and up was specifically for back orders. Which based on information I was given... this just doesn't make any since.

Frankly I think I was fed a load of garbage from the support member, but take from it what you if you want to run some theoretical numbers.
[Moto 360] lanwarrior:
It's like a bait and switch method: watch shown as in stock until you get to the order confirmation page. Then it'll show 10/06, ESTIMATED delivery.

Furthermore, Motorola already CHARGED my card. Isn't it a standard practice NOT to charge the customer credit card until the order has been fulfilled? A hold I don't mind, but this is an actual charge, as i called my bank to verify.

I am giving till end of next week or I'll cancel.
[Moto 360] contentryder:
Black is available on Bestbuy.com right now! Go order! Will come Friday if you choose expedited delivery! (mine is) http://www.nowinstock.net/electronic...ches/motorola/
[Moto 360] lanwarrior:
Thanks for this!

Placed the order just now and it is shown in stock, though I'll wait till tomorrow since Best Buy sometimes have "error"on what is actually in stock.
[Moto 360] knoxploration:
Man I am tired of this. I checked after the previous message but before yours, and no stock.

What idiot at Motorola thinks this system of randomly letting people skip the queue is better than simply letting us place preorders?
[Moto 360] Moose8106:
Ordered an X and a 360

Impulsively bought the 360 after customizing my Moto X and realizing the 360 was still in stock.

Black. Delivery date: 9/30

Moto X's date: 9/26.

Can't wait.

---------- Post added at 11:01 PM ---------- Previous post was at 10:59 PM ----------

Also, I hate Best Buy with a passion. After an experience a year and a half ago, I decided to never, ever, again give them my money. So they miss out on me buying my electronics at launch for everything :p

Just doing what little I can to spite the bastards ;)
[Moto 360] Azoss:
Ordered a sandstone today at 5pm and it's suppose to be shipped 10/7/14
[Moto 360] lanwarrior:
Since the order from Motorola won't ship till 10/06 (and that is

IF

they will ship on that date), I would like to cancel it.

Is there an email address to cancel this? Looking at Motorola forum, it seems very hard to cancel an order from Moto.
[Moto 360] knoxploration:
You've got to be kidding me. I bought the black ages before your post, and got a delivery date three weeks from now.
[Moto 360] Moose8106:
No, mine was ordered on the 16th after the pain of customizing my Moto X (as the site, Moto Maker, and their payment processing crashed).

It was probably ordered around 11:45 am Central time.
[Moto 360] knoxploration:
Ah OK. Still pretty pathetic that even with all this anti-customer palaver, Motorola is taking close to a month to fulfill orders.
[Moto 360] contentryder:
Sorry couldn't help ya! They had a few this morning by alerts too but it is out of stock again. Try setting up an alert for yourself. You might catch it faster like that.

http://www.nowinstock.net/electronics/smartwatches/motorola/

THE BLACK IS AVAILABLE ON BESTBUY WEBSITE RIGHT WHEN I SUBMITTED THIS.
[Moto 360] DroidDavi:
Order mine from best buy express shipping it should be here tomorrow
[Moto 360] ChodTheWacko:
Just ordered a black.

Note nowinstock shows bestbuy as out of stock, but when you go to the site it's there.

- Frank
[Moto 360] contentryder:
Back in stock!
[Moto 360] memekmek:
back in stock where? motos website?

Anyways does anyone have experience with purchasing directly from moto's website? I have an expected delivery date for Sept 19th (tomorrow) and have not yet gotten any tracking number or verification that it has shipped. Called moto and they said Fedex picked it up but hasn't provided a tracking number. Anyone else with a Sept 19th delivery date get any sort of confirmation?

---------- Post added at 11:31 AM ---------- Previous post was at 11:22 AM ----------

Yes, I was extremely upset with being charged with an estimated ship date, especially since moto's return policy is 30 days from PURCHASE date. I called to cancel, and its not easy at all. They said they had to go to a supervisor. I got a case number and will call back every single day until it is canceled. Horrible, makes me not want the 360 and not want to support Motorola at all.
[Moto 360] lanwarrior:
Oh my God, is it that difficult to cancel?! Even Best Buy won't screw you around like this IF the item has not shipped, which is clearly the case here with Moto.

Dammit, I'll call them to cancel today. I already placed my order from Best Buy anyway since they had the black one in stock.
[Moto 360] memekmek:
Yeah it is really difficult, there is no click to cancel order like you would see on amazon or anything. You have to go through the help section and to the returns to find out you have to call them. After calling the rep said he can't do it but I will receive an email with the status. Very bogus, horrible return policy, horrible preparation for the launch. some orders will take more than 30 days to ship...and with a 30 day return policy from purchase date can really hurt an individual. Plus throwing the charge on the card before your order has even shipped is horrible business practice and really causes me to lose trust in them.

Also on a side note, I made a purchase on sept 5th with an estimated delivery date for tomorrow, still haven't received any confirmation it will ship. They are blaming fedex when I call them. Maybe I just have to find the right rep who knows what he/she is doing.
[Moto 360] lanwarrior:
I am going too call them today to cancel. If they give me the run around, I'll submit an unauthorized charge claim on my CC.

Plus, I'll file a complaint starting with the FTC.

https://www.ftccomplaintassistant.gov/#crnt
[Moto 360] contentryder:
If you go to http://www.bestbuy.com/site/olstemp...9322451317&itemId=2584303&pageMode=searchmode

to check the store availability, a lot of stores has restocked it. It's just not available for order online or in store. They do have them though, ask them to hold one for you to pickup.
[Moto 360] memekmek:
Thanks, I'll call around, chicago seems to be sold out all over.
[Moto 360] smalltownbird:
At about 11am EST it became available on best buys website in black. I ordered it express but I have not received an email confirmation yet. They have already charged my card though...
[Moto 360] lanwarrior:
CANCELLATION PROCESS

Just an update on the cancellation process (see my posts above):

Motorola ONLY allows cancellation for the FIRST 2 HOURS after the order was placed (WTF?!). However, the agent told me that they're making "an exception" due to the long wait time for the Moto 360. Out of curiosity, I asked him that since my order show expected delivery of 10/06, is that really true? He said no, that's just estimate, could be longer.

Anyway, the agent told me he needs to escalate to supervisor to actually cancel the order (?!), but the system to do so is down so he cannot do so nor give me a case number. However, he will add a note in the order information and when the scalation system is up, he will copy the note from the order information system to the escalation system. He said I should receive a cancellation order within 24 hours.

Sounds like BS, but I'll have to wait.

Here's what you need to keep in mind when ordering from Motorola:

1). Your CC will be charged immediately, even if the item has not shipped

2). If this blow-up with Moto 360 order did not happen, you CANNOT cancel the order after 2 hours have passed from the time you placed the order, even if the item has not shipped. You have to wait, receive the item, send it back at your cost and have Moto refund the money (WTF?!).

This is truly the worst return process I ever dealt with for a brand name company! I'll update tomorrow if and when I received the cancellation email.

Geez... this will be the last time I am buying from Motorola website.
[Moto 360] memekmek:
wow, even worse than i thought, im not going to take the chance that my shipment takes over 30 days to arrive. basically i have to pay for it and pay it off my credit card before I even get it, ridiculous.

going to call everyday until its cancelled, no excuse that they shouldnt tell you estimated ship time before purchase and no excuse for not allowing cancelling before the order is even received by fedex.
[Moto 360] contentryder:
Wow, let me know how things go. I bought from them and expected delivery is on Oct. 9th as well. Rep told me to wait til Monday to see if my order has been canceled because he told me it's on the production floor being built. My CC did get charged.
[Moto 360] lanwarrior:
FYI, I buy often from Best Buy and what I learned is that even if you choose expedited shipping, Best Buy will take between 1-3 days to "process the order". Usually this will be shown in the product page.

This is different than Amazon, which have guarantees on the shipping time. I.e.you will see "Order in the next x hours to receive this item on x day"
[Moto 360] lanwarrior:
FYI, I buy often from Best Buy and what I learned is that even if you choose expedited shipping, Best Buy will take between 1-3 days to "process the order". Usually this will be shown in the product page.

This is different than Amazon, which have guarantee on the shipping time. I.e.you will see "Order in the next x hours to receive this item on x day"
[Moto 360] droseum20:
I'm in the same situation as you. Just hoping it magically shows up tomorrow.
[Moto 360] contentryder:
I received my tracking info this morning, so hopefully I receive the package tomorrow! Processing seemed like it only took half a day.
[Moto 360] lanwarrior:
Yep, I just received the tracking info too! <big grin>
[Moto 360] DroidDavi:
Just received shipping info for mine. It should be here tomorrow
[Moto 360] smalltownbird:
I never received an email but I checked my order status on best buy.com and it shows shipped with a tracking number. Unfortunately it took them so long to process I won't get it til monday
[Moto 360] DroidDavi:
Mine was the same why I never got a conformation email but I got my taking a few hours ago its already made like 4 scans and it still shows tomorrow for delivery
[Moto 360] r.storm85:
You get a tracking number yet? I ordered mine about the same time and got 9/24 also. Cc card is pending still but I got a confirmation email for the order but no tracking yet
[Moto 360] r.storm85:
Did u get a tracking number yet. I got the same 9/24 date. Got the email conf but no tracking
[Moto 360] Andromjb:
No, you will not receive a tracking # until they actually ship the item.

I called support today to confirm my recent moto x replacement. While I had them on the phone they informed me that the M360 would be shipped out on the 22nd and I would receive an email with tracking information as well.

If your estimated arrival is the 24th, that's when you'll get it. :good:
[Moto 360] DroidDavi:
It seems like using nowinstock and buying it online with best buy is the best bet. You guys are being from moto and your shipping times are a few weeks out. I think best buy is only putting them up when the have stock