[Moto 360] CLgcsi:
Add another device on the list of stuck pixel/image retention issues. I purchased the Silver and Gray model from BestBuy yesterday and when i first turned it on did not notice the extremely bright green pixel on the top right of the screen. I after letting it charge over night and testing it this morning I could still clearly see the pixel. I brought it back to BestBuy today and luckily they had one in stock to exchange it with. After turning it on i immediately noticed another stuck green pixel but it wasn't as bright as the first so i figured i would let it slide until they got more in and then exchange it. Well after letting it charge from 35% to 100% (around an hour or so) i went to the settings screen and saw that the charging screen was burned into the lcd. So at this point i am returning the watch and waiting for a new revision, or something else to come out. I was going to give motorola a change with replacing it under warranty because no best buy around here has any in stock right now but after this wonderful chat i had with an agent online i am just not dealing with the hassle anymore.

Wilson: Hi, my name is Wilson. How may I help you?

cody: Hi Wilson, I have some questions about the moto360.

Wilson: I will be more than happy to assist you.

cody: Is there any plans to resolve the issues with LCD's having stuck pixels and image retention? Today i had to exchange my initial moto360 after just 12 hours of use because of stuck pixels, and the replacement i received from BestBuy had a stuck pixel and also image retention from the charging screen after being on for only 1 hour.

Wilson: I'm really sorry about the inconvenience. If the watch has the same problem you can replace it using our resources. We will be able to give you a brand new and completely functional watch instead of doing it through Best Nuy.

Wilson: Buy*

cody: How can i be sure that the watch is 100% defect free before i receive it? This seems to be a pretty common issue with the moto360 and at this point i am ready to return it and just look for something else or wait for a revised version.

Wilson: I'm sorry. Is not possible for me to tell you how you can be sure 100% that the issue wont happen again because we send the order and the dispatch department will be in charge of selecting the new device, you can't track this step of the process. But in our wear house we make sure all devices properly work before we send any to a customer. I would not know if Best Buy does the same but you can be sure the device will be working properly.

cody: Wouldn't the new products that i purchased/exchanged for in the BestBuy store be checked by the same motorola warehouse that is sending the replacement?

cody: If the products are new in box when i buy them i would assume that Motorola did a QC on them before shipping them out to big box stores

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Wilson: If they are not treated good and for some reason maybe some drops one or something that can help us to give you the example I'm giving you and they do not check the new replacement device it may come with a defect. In our wear house we make sure before sending the device that looks and works proplery.

cody: But the devices were new, no physical damage and this is an issue that many people are facing even with getting replacements from motorola. At this point i am just going to return it back to best buy.

Wilson: I'm just trying to tell you that we will give you a perfectly functional device in case you want to replace it Cody. If you decide to get a replacement then contact us at 1-800-734-5870 and we will be happy to process it for you.