[Moto 360] gregk232:
I definitely got burned ordering from Moto.

9/5 - Their website was not working well, so I had to click the submit button a few times. Because of this, I got an email about 1 hour later that my order was cancelled, and I needed to call them. I called them, and was ensured that the issue was resolved, and my order was on track as originally planned.

9/8 - I saw no update on the shipping status, so I talked with them on the customer service chat. They again ensured me that 9/10 was my expected date to receive the watch.

9/9 - I went on the chat again... and this time they tell me, they are out of stock. I tell them, your system made an error and I want it fixed. No luck. Here is the conversation...

Levy: Hi, my name is Levy. How may I help you?

Levy: Good Afternoon!

Greg: Hello!

Greg: I want to ask about order # ######

Greg: It says that my expected delivery is tomrrow, but I have no tracking number :(

Greg: and it still shows that my order is not shipped :( :(

Levy: I am sorry to hear that you haven't received any tracking information about your order.

Levy: I will be happy to assist you today.

Greg: Thank you so much!

Levy: I am sorry to say that you haven't received an email is because we are waiting for stock to arrive, for us to be able to ship out the Moto 360.

Greg: But I am supposed to receive my watch tomorrow... right?

Levy: I am sorry, at this moment we are out of stock of the Moto 360 and can't grantee that you would receive your by tomorrow.

Greg: When will I get my watch?

Greg: I need to give you some history...

Levy: I am sorry but at this moment we don't have an estimated date of when we will receive our inventory.

Greg: 1. After I place my order... I got an email that said my order had been cancelled. and that I needed to call. After I called, I was told that the mistake was corrected, and I would get my watch on the expected date

Greg: Yesterday, I went to the customer care chat, just to double check to make sure everything was on track. Again, I was assured that I would receive my watch on 9/10

Greg: Today... I am being told, that I have been lied to

Greg: Can you tell me why the watch was in stock when I ordered it, but now it is no

Greg: But now it is not*

Levy: I am sorry, we try to honor our expected delivery date but the date can change since it isn't grantee.

Greg: But i was already told by 2 separate customer service representatives that 9/10 is my date.

Levy: I understand, I am sorry to said that at this moment you are with in the time frame to receive your order.

Greg: I dont understand what that means

Greg: My order has not shipped.... and it needs 2 days of shipping, so I am not getting it tomorrow, correct?

Levy: If you don't receive an email with shipping information by tomorrow night please call our customer service number at 800-734-5870 the following day to speak with our order administration department.

Greg: Nothing can be done to ensure that I get my watch tomorrow as planned?

Greg: I cannot add a next day shipping option, or expidite it in some way?

Levy: I sorry at this moment we aren't able to request to have your order expedite since there isn't any stock in our warehouse to fulfil our request.

Greg: I want a discount. Because when I ordered it... your site showed that it was in stock

Greg: then, for some reason, your system cancelled my order, and it had to be reactivated

Greg: this is what is causing my order to be last in line

Greg: This is not fair

Levy: I am sorry, I can provide you a with a 10% off your next purchase of any accessories except the chrome cast.

Greg: That really does not resolve the issue

Greg: I want my order shipped, as it should have been when I originally orderd.

Greg: Bump someone else order who placed theirs after me

Greg: Your system made an error an cancelled my order.. this happend after you ran out of stock, and now I am screwed

Levy: I understand and I am sorry at this moment I can't offer you a discount on your order.

Greg: And on top of that, I checked back twice, and was ensured that my order was active and on track to be shipped for 9/10 delivery date

Levy: I can offer you an accessory that isn't more then 30 dollars on our site.

Greg: I just want my watch

Greg: Which I scrambled to order before you sold out

Greg: and because of error in your system my order was cancelled, which I was ensured the issue was resolved

Levy: I am sorry, unfortunately we can't request to have your order expedited since the item is out of stock.

Greg: So, you are telling me that despite waiting for the right moment to order the watch... only to have a system error on your end ruin my order, causing me to not get it on the expected date..... I am now stuck waiting to get my watch when the next batch comes in. Which effectively means I order this thing as soon as I could for nothing?

Levy: I am sorry but remember that the expected delivery date isn't allows promise,

Greg: I understand this. Expected delivery date can be 9/10, and it comes 9/11, or 9/12 because of shipping issues. But in this case... I made an order, and you are telling me you cannot fulfill it because you dont have the item I purchased

Greg: which is a result of you mistakingly cancelling my order!

Greg: and after my order was MISTAKINGLY cancelled, you sold my watch to someone else

Greg: This is not fair

Greg: I want my watch to come to me, as I ordered it first

Levy: I am not saying that your order was sold to someone else, we are just waiting for the stock to arrive at our warehouse to start shipping out the Moto 360.

Greg: Look at this link - http://www.androidpolice.com/2014/09/05/moto-360-orders-are-already-shipping-from-motorola/

Greg: This is for the people who orderd on 9/5 11am CST... I am one of these people

Greg: I am in Texas also.... which means shipping should be very quick

Levy: I am sorry I am not able to look the link, it is block in our system.

Greg: There is no reason I am getting my watch at some future undisclosed date, when people who ordered at the same time as my are already getting theirs

Greg: It basically is showing that people's orders have already been shipped

Greg: i was one of the first to buy

Greg: I want mine shipped as well

Greg: Look at when my order was placed... it was almost 30 min after it became available on the Motorola website

Greg: and because of your error, my early order was cancelled

Greg: I want that corrected

Levy: I am sorry, but we can't ship out the Moto 360 out to you since the Moto 360 is out of stock.

Greg: that is your problem. I want you to divert an existing shipment to me because I ordered it first

Greg: It is your error that was made, and I want it fixed

Greg: Please

Levy: I am sorry, but we can't divert an order.

Greg: So, because of your error, I will not be one of the first to get the Moto 360, yes?

Levy: I am sorry you should receive your Moto 360 once we receive stock.

Greg: I want a tentative date

Greg: Can you provide me with one?

Levy: Yes, we would be shipping your order to you once we receive stock for the Moto 360

Greg: That is not a date

Greg: Can you provide me with a tentative date?

Greg: 9/15? 9/16? 10/14????

Levy: I am sorry I can't provide you a with a date, since we don't have an exact date of when we will be receiving stock for the Moto 360

Greg: This is terrible experience. Thank you for your help. Goodbye

Levy: Have I answered all your question for today?

Greg: Yeah, but the answer is terrible

Levy: I am sorry .

Levy: You may receive an email survey from Motorola to rate my service for today. I would certainly appreciate your satisfied response. Please take a moment to fill it out. My name is Levy, I will be looking forward to you scores and comments. Thank you for choosing Motorola, Have a great day!

Levy: If you need any more information get in touch. Thanks from Motorola, bye!