[Android Head-Units] phatass_dk:
Newsmy/Exclusive Car Auto - Broken Unit - No Warranty

Hi all,

I just wanted to share the somewhat sad experience I have had with my Newsmy NR5261 which I bought from ExclusiveCarAuto (ECA) in February 2016.

I have installed the unit in an un-supported 2015 VW Polo (6C) and before I bought the unit I was made aware by ECA that some functions in the HU might not work.

More specifically, the CANbus and quadlock adapter could not be guaranteed to work/fit.

I have been struggling with various issues with HU since I received it.

ECA has tried to provide support and possible fixes along the way through a lot of emails.

Very little seemed to make much sense or any difference at all.

I have had the following issues.

Since I received the unit:

- Terrible noise over BT. Both via telephone and when playing music via phones (have tried 3 different ones). Basically the BT is useless.

- The host USB didn't work (no connection at all)

- Dead horizontal line across the screen (See https://www.youtube.com/watch?v=1ZkDXS4tTg8)

- Spurious inputs from the CANbus (turning volume up/down by itself, pressing the screen by itself, etc.)

I informed ECA about these issues in the months after receiving the HU. They tried to help me "fix" them but nothing seemed to help much.

At some point I though the screen error was due to software issues but as you can see it is not.

I had learned to live with the HU and it's flaws as I simply couldn't waste more time writing emails to ECA requesting help.

Between then and now I have installed xdAuto.

Roughly a week ago, the WiFI reception of the HU broke down.

Basically, I have a connection for one second after with it's dead for 5-60 seconds and so forth.

I get my internet connection through either my iPhone 6 or my Huawei WiFI router.

Here are some examples.

iPhone connected through the Huawei router (aka. "how its supposed to look""):

[IMG="iPhone connected through the Huawei WiFI router"]http://dl-1.va.us.xda-developers.com/3/8/1/8/3/0/4/iPhone_ST-Huawei.jpg?key=Nen3J-LrYSECq81BDLBKSg&ts=1469017054[/IMG]

NR5261 connected through the Huawei router (#1):

[IMG="NR5261 connected through the Huawei WiFI router"]http://dl-1.va.us.xda-developers.com/3/8/1/8/3/0/5/Carpad_III_ST1-Huawei.jpg?key=EETSnNHyNhpKfwNVgVFlmw&ts=1469017192[/IMG]

NR5261 connected through the Huawei router (#2):

[IMG="iPhone connected through the Huawei WiFI router"]http://dl-1.va.us.xda-developers.com/3/8/1/8/3/0/6/Carpad_III_ST2-Huawei.jpg?key=Htm-mKTF3iP-wicIalEXiw&ts=1469017131[/IMG]

I decided to write ECA to ask them to replace the unit as the hardware was now in such a bad shape that it couldn't even be classified as a HU any longer.

No working CANbus (not entirely ECA's fault), dysfunctional touch screen, no bluetooth, no WiFI.

I asked them to replace the unit as it has been dysfunctional since I received it.

Their response was that the warranty would not cover as xdAuto had been installed.

I tried to refer back to my emails from April for them to see that I have had issues all along and that I have reported the issues even before installing xdAuto.

I promised ECA that I would post the story here on XDA in order to put some pressure on them.

They didn't seem care and gave me the whole 3rd party ROM speech once more.

I have also encouraged them to comment on this post. Let's see. :)

Nevertheless, here I am - I bought a HU from ECA and 6 months later i have a broken HU with no warranty.

I wrote this post to give a heads up to people considering investing in a Newsmy HU and especially those considering buying it thorugh ECA.

If you decide to install xdAuto you void the warranty - even obvious HW errors which you have reported before installing a custom ROM.

Be careful.

I apologize for the long post.

Best regards,

Peter