yashsingh1/xdaforums huggingface dataset:
[8525, TyTN, MDA Vario II, JasJam General] mnez:
I was fiddling with the phone yesterday and today, and I have a hypothesis that my problem is related to PIN entry screen that won't pop up but is silently awaiting a PIN underneath.

I was trying to ucheck the "Require PIN when phone is used" box in Settings but with no luck, my PIN is then refused with "Unknown SIM Error" message. Maybe it wants a PUK but I don't have it on hand to try.

My plan now is to:

- uninstall all Phone-related applications (PhonePlus, Dark_Blue Buttons, EZDial),

- request PUK from my office and try to uncheck the box,

- try prepaid SIM card which has no PIN

To observe symptoms I need two-three days, so I will rather not be posting until solid data is collected.

ps Mike, it is a pleasure to be on a board with people like you.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Very kind of you to say so:)

Look forward to seeing your findings.

Mike
[8525, TyTN, MDA Vario II, JasJam General] angled1:
new phone

I'm on day 2 of my replacement phone from Cingular and the problem with losing gsm signal is non existent. The problem was hardware and fixed by calling and getting a warranty replacement phone. I'll let you know if the problem returns. Oh, and I have not been using the gsm only hack. I'm trying to see if the phone will work as designed first.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Good news - hope it continues to work well.

Mike
[8525, TyTN, MDA Vario II, JasJam General] mnez:
I am reporting from the test field that my problem persists, despite uninstalling all phone-related extenders.

I have noticed that freezing is paired with disabling Bluetooth. So after switching the phone off (flight mode on) and back on (flight mode off), I also have to turn on Bluetooth.

EDIT: I was grounded for last few days at home and freezing problem was not occuring. I am now thinking that it may be related to switching band between GPRS and UMTS. My next step will be disabling UMTS for good. It saves a whole lotta battery, by the way. I am for the third day mostly on standby, with a few calls made, and I am still on 70%! (no 3G in the area)

I have contacted my vendor and asked about replacement policy, they are "checking this with the importer". It's a beauty of living in not-so-western country. Poland is the name.
[8525, TyTN, MDA Vario II, JasJam General] pinballwizard:
I'm having exactly the same problem, very annoying because the staus LEDs keep blinking as normal. I too think the problem is UMST-GPRS switching related, as I also have problems when phoning while I drive with my car from a UMTS enabled into a GPRS only zone. The voice call is interupted and I get a loud noise, sounding like a scrambled voice, on both sides of the connection. At home my UMTS signal is very weak, so I think it happens when I move around the house to a place where the TyTN switches to GPRS.

I've put my TyTN to "GSM network" only now to see if this helps, but I use UMTS frequently so this is no long term solution for me.

pbw
[8525, TyTN, MDA Vario II, JasJam General] mrijnvis:
same problem here, only gsm wil not help, new sim cards wont help either even other provider wont help

check: http://xdaforums.com/showthread.php?t=287669

treid several different roms nothing will help

good luck
[8525, TyTN, MDA Vario II, JasJam General] taguapire:
Hi,

mine was siffering of freezing issue, I sent a mail to HTC support, they don't know about it but the guy said me that I must to hard reset my device. Then no more freezes, I will keep testing it.

Regards,

Taguapire.

BTW: I changed my old and almost destroyed SIM card by a new one.
[8525, TyTN, MDA Vario II, JasJam General] pinballwizard:
My problems became worse after upgrading from 1.18.255.105 to 1.18.255.106, implicating doing a hard reset! The upgrade is the official firmware I retreived from the Dutch website.

pbw
[8525, TyTN, MDA Vario II, JasJam General] mnez:
We are now complaining also here:

http://xdaforums.com/showthread.php?p=1086393&posted=1
[8525, TyTN, MDA Vario II, JasJam General] mnez:
I have to admit, that for last days - since installing Daniel Herrero's Bandswitch - my phone stopped freezing.

It is all the time in G mode, as I have not been needing U one, and whether I travel or not, phone works OK. Even with the PIN-secured four years-old SIM card. No reboots, no freezes, and battery life improved significantly, from ~20 hours to 70+ hours
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
At some point I might try tying all this lot together so -

mnez - what happened about your bluetooth thing where it had to be switched on, I think.

And I assume the losing GSM signal business is sorted by the Daniel Herrero Bandswitch?

Cheers

Mike
[8525, TyTN, MDA Vario II, JasJam General] coolshot:
See WM5 automated nightly reboot thread

Possible solution there
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
It certainly is for some.

Mike
[8525, TyTN, MDA Vario II, JasJam General] wwwes:
activesync fix solved my 8525 issues

since I read here that exiting activesync and doing the server trick fixes lockups, I havent't had my 8525 lock up a single time when trying to turn it back on. This used to cause it to lock up pretty often.

this must suck for people actually trying to use mobile activesync.

hopefully the new 8525 rom with ptt will fix these issues.

I also had a bunch of duplicate alarm notifications that I fixed with memmaid.

wes
[8525, TyTN, MDA Vario II, JasJam General] elivne:
I have the same problem, phone freeze -> soft reset.

I don't use BT so we can rull-out BT.

I don't have a 3G sim yet so I`m on GSM&GPRS, I changed "auto" to "GSM" on the networks menu.

I cant find a pattern, i think we should all give our config over here and try to find out what it is. (i have a TYTN with the latest ROM)
[8525, TyTN, MDA Vario II, JasJam General] shogunmark:
i think most of this is related to the radio and the band switching... as i had massive issues with the cingular radio 1.16, signal dropping getting the ! icon, choppy gsm calls and weird digital feedback on U calls... and even still had them after i had a replacement 8525 from cingular.. the latest radio rom 1.20 fixed all of the problems i mentioned above..

With all of that being said i want to relate the ! on the signal indicator to a problem or delay switching the bands and completing the handshake with the network.. the other day i downloaded this app to easily switch between bands http://xdaforums.com/showthread.php?t=286844 and what i discovered in testing is that when switching to a fixed network instead of automatic band selection was the phone was spending lots of time trying to handshake, in other words it spent a minute or 2 with the ! ... which i believe means it see's the network but its still waiting to register (i.e. complete the handshake) whereas when i am on automatic it does all this very quickly...
[8525, TyTN, MDA Vario II, JasJam General] pinballwizard:
Could be related to the problem. I often have a problem not finding a band or to complete the handshaking after turning off the radio completely (only PDA) and turning it back on. My password of my SIM card is set so I have to re-enter the psw. After about 1 minute of searching for a band the prompt to enter the psw again shows up and most of the time I can keep on trying without succes. After a soft reset it works as normal from the first try. This happens in a place with good reception (4 or 5 out of 5)!

I've had no problems since my post when I changed to GPRS only, but didn't do any activesync since that time either.
[8525, TyTN, MDA Vario II, JasJam General] RonenB:
I suffer from exactly the same problems and believe most of written here is right. Here are my thoughts:

- When being in a low UMTS reception the problem appears sometimes. At work, I have a very strong UMTS and it never happens there.

- Charging the battery and leaving the device in the charger after it reaches 100% power also encoureges the problem.

- Switching with Manual and Automatic band selection usualy repairs the problem.

It looks like it is not a hardware issue. Too many of us suffer from it. My device is O2 Trion with South African ROM. Same problem also happened with the original TyTn ROM. Could it be because I left my device in the charger for a very long time? over 15h. ?
[8525, TyTN, MDA Vario II, JasJam General] elivne:
Can We Do Somthing About It? - Did someone get aformal respond from HTC?

Can We Do Something About It?

Did someone get a formal respond from HTC?

Did someone report the problem to them?

All together there are more then 20 of us, only here..
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Well, yes, but whether this is because the battery reaches 100% or not is in question. Certainly leaving the device on charge overnight causes the problem for lots of folks - but many have solved this by the "fake server trick" COMBINED with ensuring active sync is not running and will not start. Also ensuring Wifi is off,

and possibly

running a software scheduled soft restart before alarms go off to ensure a "clean running" system that's not going to crash as soon as an application starts. One person had it running a soft reset every morning at 5am presumably before his morning alarm goes off.

Mike
[8525, TyTN, MDA Vario II, JasJam General] pinballwizard:
I didn't inform HTC. I once wrote them for another prob (BT switching off by itself), never got an answer back.
[8525, TyTN, MDA Vario II, JasJam General] shogunmark:
i have never had this issue except with the band switching app i mentioned above.. i dont use the fake server trick cause i use pushmail, i leave my phone connected to a charger overnight, at work, etc.. i am also using the latest cingular rom, and the 1.20 radio...

out of curiosity is everyone using the earlier radio's? does anyone that is having this problem use the 1.20 radio?
[8525, TyTN, MDA Vario II, JasJam General] RonenB:
I do have a server so AS is running for me. Also, to make a SR every day is a little odd solution. If I have to play with my device all the time to make it working, I lose the confidence and will consider switching to a new one. It makes no sense that so many people suffer from this issue and we do not complain together to HTC. I am quite sure that there are 100's more out there that suffer from the same problem but are not aware of this site and/or not aware of the problem. I thought I am the only one till I found this thread. I believe that it is time to join forces and report this issue as a red flag to HTC support. If anyone here would like to take the lead, I will be happy to help. If not, I am willing to do so myself.
[8525, TyTN, MDA Vario II, JasJam General] Mac.uni:
21...?!?

I called the O2 hotline because of this problem. He said i should try an hard reset. If this don't work the device should be replaced. Okay that sounds more like a standard answer. And if many people have this problem I don't think a device replacement will help.

I am using the newest O2 Germany ROM.
[8525, TyTN, MDA Vario II, JasJam General] Lurker0:
Does it hang if you don't install anything on it? This is the only case when you may expect a reasonable answer from the manufacturer.
[8525, TyTN, MDA Vario II, JasJam General] pinballwizard:
WM5 or HTC or 3rd party

@ Mike: I guess you're right about that. We need to pinpoint the problem to or ActiveSync, changing freq. bands or something else on a clean TyTN with the latest firmware. As long as we can not reproduce the problem by a sequence of handlings I think we will not be heard. I complained about my Parrot carkit not working with the TyTN, and this was the answer I got:

Parrot blaimed HTC who in turn blaimed MS for the BT stack. MS had newer BT soft HTC didn't use yet. End of discussion.

But what bothers me is that the official Dutch (Dangaard) firmware lays so much behind compared to lets say South Africa. Are HTC suppliers in SA more experimental? If I put that firmware on my TyTN I will lose my waranty of 2 years, so this is difficult to decide.
[8525, TyTN, MDA Vario II, JasJam General] Mac.uni:
@Mike: That's what I mean ;-)

The solution will be a newer Windows Version. This version is already out, but not for the Hermes... Maybe this will help.

Also my mini s had some problems with calls. For example longer hung up. Or twice trials to dial a number. Now I have the old problems on my Hermes with freezing ^^ sometimes...

We can complain at our providers, why they don't give us a newer ROM Version with an 3.x AKU. When many people do, maybe they will publish it sometime ^^
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Yes I see, good point. Although the newer version so far as I know is not really a step change but seems to me to be more in the way of a kind of add on, more like a service pack than a real set of progressive improvements (but I'm no expert on this!!).

This does not detract from your point though the manufactures and third party providers do need to feel they have something to gain by keeping existing customers happy (so they'll buy from them again). It would be pointless if a TV manufacturer did'nt care if we could never got a decent signal to receive programmes and in the same way HTC must be made to care that we can use their devices without problems even if they themselves have not produced the software.

Mike
[8525, TyTN, MDA Vario II, JasJam General] trncel:
Frozen 8525

I have an 8525 with radio version 1.16, fake sync server, perfect working UMTS signal... This morning the phone was acting weird, some of the hard buttons were not responding like usual. I hit mail button it would come up prompting me to align the screen, and the dial button did not work?!? Did a soft reset and it started working again.
[8525, TyTN, MDA Vario II, JasJam General] Mac.uni:
At the moment new features are less interessting. Yes the newer AKU is more like a Service Pack. That's right. And that's what is needed.

The following Windows version Crossbow, would be interessting, but Bug Fixes would be enough at this point.

I hope Crossbow has an working Windows Update, so we don't have to wait for bugfixes in OS, which are provided several months ago, but are not yet avaible for the device...

I will call O2 tomorrow and complain a bit ^^
[8525, TyTN, MDA Vario II, JasJam General] tandao:
found 1 solution

On my 8525 when the check mark is checked for turn off device in X minute when using external power in battery management set up, my 8525 will not wake up when charged over night.

If I leave that option unchecked, when plug in the charger, I just press the power button to shut off the screen, it will wake up when charged over night. I tested it for past 7 days with that option checked and unchecked, the problem and resolution can be repeated.
[8525, TyTN, MDA Vario II, JasJam General] mrijnvis:
HTC is releasing a new rom end of januari 2007, they told me. they where pretty sure this one is good. if it solving all problems??????????
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Interesting, keep us posted if you hear more from them.

Mike
[8525, TyTN, MDA Vario II, JasJam General] khammo01:
I have a Japanese Softbank version of the device and I also get the freezing problem occasionally. I require ActiveSync and Japan only has 3G (no GSM) network. I never use Bluetooth.

I noticed that the freezing problems are less if I avoid installing apps onto the Storage Card and instead install in main memory. I had the most problems freezing when I had phonealarm installed on a storage card; the problem appeared to go away almost completely after I moved it. Now I get a freeze every couple of days.
[8525, TyTN, MDA Vario II, JasJam General] Dukas:
I faced the same problem too.

Had to SR my device about twice a day.

I used to have today's plug-in running from the storage card (SPB Weather).

3 days ago I had to HR my device and I reinstalled only part of the softwares previously installed.

No Today's screen plug-ins now.

Since than device run smoothly without any freeze.

I would gamble and say it has to do something with running application from the storage card while "sleeping".
[8525, TyTN, MDA Vario II, JasJam General] mccreath:
Make that 21

Make that 21... I'm pretty fed up with this peice of dogs-whallop. Should've bought a BlackBerry and 3g card for my laptop.

:mad:
[8525, TyTN, MDA Vario II, JasJam General] nero:
Maybe all you people saying that the phone freezes and the power button dont work want to check my post here

Hope it helps
[8525, TyTN, MDA Vario II, JasJam General] pinballwizard:
Thanks Nero, but this problem is quite different. The phone software seems to have crashed, resulting in a dead TyTN and also dead power button. Even if you phone to the TyTN it will not ring while the other party hears a normal call in progress. That's what upsets me most, people think you simply don't answer the call! The green led keeps flashing as normal so you can only check from time to time by pressing the on/off button to see if it's still working.
[8525, TyTN, MDA Vario II, JasJam General] nero:
humm!

that happens to me once too... last night I've made a test with my spouse's phone and inded it happened! I was earing the call signal but the tytn seems dead.

I dont have time for now but I will read the full thread in the evening.

Cheers
[8525, TyTN, MDA Vario II, JasJam General] derekmg:
I have a 8525 (or HyTN) and I too have been having the 'freeze' issues. Just as others have described - the phone won't turn on, your have to soft reset. I've noticed in this condition the battery seems to discharge faster than normal as well (as if the CPU is running full bore so as to increase the discharge rate). However I've noticed that I only have the lock up issue when I have a program that is periodically connecting to send/receive data. If I'm running a IM program that has a 'keep alive' signal, or if I've set the messaging software to download e-mail every X mins, then it will hand. If I turn of the IM program and don't have the messaging s/w download periodically I NEVER get the hang up. I ran for two weeks with no hang ups. If I turn on either program (IM w'keep alive, or messaging to connect and download periodically) then it hangs 2-3 times per day without fail. I don't know why but I'm going to try upgrade to the 1.20 radio stack (I have 1.16 right now) to see if that resolves it.

There is one other possibility here, assuming it's not the radio stack, and that my messaging s/w is set to store attachments on the micro SD card, and the IM s/w is loaded in the SD card. Normally they wouldn't have to access the SD card, unless I get an incoming IM or message with attachment. Maybe it's when it's trying to access the Micro SD card with the power off that it's freezing (which would explain some of the comments on the forum related to the SD card affecting this)?
[8525, TyTN, MDA Vario II, JasJam General] takis999:
from my experience I can be 100% sure that the two major factors that cause tytn to freeze are:

1. Active sync (u can resolve this issue by using the fake server trick)

2. Overcharging

I hope htc to resolve these issues with a new ROM very soon.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Yep I agree,

and here's a link to how to do the old "fake server trick":

http://xdaforums.com/showthread.php?t=288352&highlight=fake+server

Couple of points to note:

The trick is not very suitable for those using push mail who need active sync running.

Ensure you have the Advanced USB functionality turned of under USB to PC connections.

Always turn off wifi when not in use.

Mike
[8525, TyTN, MDA Vario II, JasJam General] lathamj:
You can add me to the list of people with the freezing problem. I have tried all solutions suggested so far with varying degrees of success. I think I have it fixed and then my alarm fails to go off next morning and I have missed five important phone calls. Pity with such a great tool that it can't be trusted.

Anyhow I have found a free program to schedule a soft reset early each morning before the business day starts. Hoping it may work. http://www.freewareppc.com/utilities/psshutxp.shtml

I am also trying the suggestion to uncheck the turn off device on external power. Mine definitely appears to be affected when charging overnight.

I will report back with results.
[8525, TyTN, MDA Vario II, JasJam General] jasjamming:
my phone was freezing trying to get out of sleep mode. It was really annoying and the only way to recover it was a soft reset.

I also had problems with my phone crashing in the Phone application as well as other areas when I hit the X-button.

I was using HTC-X button at that time, so I removed it to see what happens. Wallaahhh, no more freezing and crashing as mentioned above. I now use Inclose Mobile to give the X button more functionality and its been great.

Hope this helps.
[8525, TyTN, MDA Vario II, JasJam General] warmkiwi99:
my used to freeze 3 or 4 times a day and i got multiple alarm notifications. This is what I did (all based on previous posts)

defragged my 2GB storage card

removed the replog entry (see other posts)

did the fake server trick (see other posts)

this was better but Notifications would still freeze it so I downloaded Check Notifications v1.9 from Scary Bear and cleared the duplicate entries

the final trick was MortSaver. I have it mapped to the h/w Inbox button and activate it whenever i'm not actively using the device.

now, i never (virtually!) get freezes. only time I do is when I forget to Mortsaver it and some notifications come in

Hope this helps others
[8525, TyTN, MDA Vario II, JasJam General] elivne:
Solved!

I managed to solve the problem, none of the tricks did it.

only one very logical solution :cool:

The phone does not work well without a USIM inside, even when you turn on "GSM only".

the moment i got a usim inside, the problem stopped.

now it`s been a week of usim(

GSM only activated

) - not even one freeze!

the solution is change a normal sim into a USIM, activating GSM is only for my health and less battery drain.
[8525, TyTN, MDA Vario II, JasJam General] Applestar:
No EZdial2

Please de-install EZdial 2 - its a great program but it interferes heavily with HTC Smart Dial. I had lots of problems related to EZdial2.

Regards,

Apple*
[8525, TyTN, MDA Vario II, JasJam General] trunks333:
i had the same problem, put 3G sim card in and fixed all my problems! Does not crash!!!
[8525, TyTN, MDA Vario II, JasJam General] dimushor:
i also have this freezing issue. about 3G SIM, what shall I do, if I don't have such a thing?
[8525, TyTN, MDA Vario II, JasJam General] hekenberg:
SD card was the problem for me

Hi,

My phone was freezing last weeks.

After defrag and error correction of my sd card no more freezing.

Cross fingers ;)

Running:

WWE Versions

HTC	English http://dict.leo.org/en.gif	QTEK_001	2.11.255.1 03/07/07

Tre network in sweden / sverige
[8525, TyTN, MDA Vario II, JasJam General] lokmeup:
I am using this solution:

http://www.aximsite.com/boards/showthread.php?t=112638
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Well yes indeed as I and others reported some months ago, and indeed added one or two others suggestions as well:

http://xdaforums.com/showpost.php?p=1078848&postcount=2

Mike
[8525, TyTN, MDA Vario II, JasJam General] lokmeup:
Actually, I noticed it happening alot when bandswitch is runnning. Today it froze 2 times in 2 hours, I removed bandswitch from the statup menu and now it hasen't done it since...?

Ron
[8525, TyTN, MDA Vario II, JasJam General] myztikal47:
So after reading through this whole thread, has anyone figured out the problem? I have the same problem as many of you, I left the phone to charge last overnight, this morning when I hit the power button the get the phone out of standby or sleepmode, no responses at all. The LED in the top right was blinking green, but no activity on the screen at all, no matter how long I held the power button. Finally I gave up and did a soft reset, I missed a bunch of calls in the morning too. I have done the ActiveSync trick, is there anything else that should be done? Thanks in advance!