[Galaxy Note 4 General] rollercoastervj:
10000 points.

My disappointing exchange with samsung support after I got only 4000 points:

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Dear Sir,

We write in reference to your earlier mails dated [Nov 08, 2014] and our subsequent responses.

We are deeply concerned about your displeasure and intend to address your concern appropriately.

At the outset, we would like to highlight that “My Samsung Rewards Program” is a loyalty program whereby customers get rewarded depending on their association with Samsung as a user. The Program is solely governed in accordance with the terms and conditions available on the url http://www.samsung.com/in/mysamsungrewards/tnc/ (“T&Cs”). FAQs document is only a guidance document and needs to be read in conjunction with the T&Cs.

We would also like to draw your kind attention to Item 2 of T&Cs which clearly defines “Existing Samsung User” as a customer who has been using a Samsung device since 1st Oct 2012 prior to buying the new Galaxy Note 4 or Galaxy Alpha. The extract of definition from the T&Cs is provided hereinbelow for your kind reference:-

“Clause 2. Definition of existing Samsung User. Existing Samsung Consumer shall mean consumers who are using Samsung mobile device sold after 1st Oct 2012. To be eligible for extra Payback points Existing consumers should use the same SIM for registering with My Samsung Rewards application, as being used in the previous Samsung Mobile device.”

We trust we have been able to clarify all the points raised by you in your mail. For any further assistance please write to us.

We assure you that we will continue to provide you with the service that Samsung is committed to deliver.

Regards

My Samsung Rewards

------- Original Message -------

Date : Nov 14, 2014 18:59 (GMT+09:00)

Title : Re: Re: Incorrect payback points added

What cheaters. I am going to file a complaint with the consumer court.

It doesn't say existing customers where you highlight 10000 points!

Regards,

On Fri, Nov 14, 2014 at 1:28 PM, My Samsung Rewards <my.rewards@samsung.com> wrote:

Dear Sir,

We regret for the confusion. The intent of My Samsung Rewards is to reward our loyal customers however we also welcome the new customers. Information about existing customers is provided in Terms and Condition, we request you to go through it. Here is the link http://www.samsung.com/in/mysamsungrewards/tnc/.

Regards

My Samsung Rewards

------- Original Message -------

Date : Nov 13, 2014 14:38 (GMT+09:00)

Title : Re: Incorrect payback points added

Hi,

The FAQ does not state this:

http://www.samsung.com/in/mysamsungrewards/faqs.html

"Samsung customers get 10,000 points with the new Note 4, while all others get 4000 points."

It doesn't say anywhere that "Existing" customers get 10,000.

Are you making a fool of your new customers?

Regards,

On Thu, Nov 13, 2014 at 10:50 AM, My Samsung Rewards <my.rewards@samsung.com> wrote:

Dear Sir,

We welcome you to My Samsung Rewards !

We would like to clarify that Existing Samsung customers are eligible for 10000 Points. New customers get 4000 welcome points.

Existing customers are defined as those who have used a Samsung device bought after 1st Oct 2012 prior to buying the New Galaxy Note 4 or Galaxy Alpha.

In case you have been a Samsung customer, pls provide the IMEI of your previous device

Regards,

My Samsung Rewards.

------- Original Message -------

Date : Nov 08, 2014 16:00 (GMT+09:00)

Title : Incorrect payback points added

Hi,

I have purchased Samsung Note 4 from the samsung estore india.

I was supposed to get 10000 payback points but I got only 4000.

Please correct the points.

Samsung Store Order details

Your Order ID is: xxxxxxx. We have now started processing your order. The details of your order are as follows:

Product Name	Model Number	Color	Price	Qty	Discount	Total	Status	Delivery Time	Payment Mode

Galaxy Note 4

SM-N910	Charcoal Black	Rs.58300	1	Rs.0	Rs.58300	Paid	5 - 7 Working Days	Online Payment

Payback details:

Transaction Date : 07-11-2014

Transaction Number : xxxxxxxxx

Partner Name: SAMSUNG INDIA ELECTRONICS PVT LIMITED

Points Earned : 4,000

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If I didn't like the phone so much, I would have tried returned it.

---------- Post added at 12:35 PM ---------- Previous post was at 12:11 PM ----------

Also, I didnt get the 2GB from vodafone (I am an existing customer) as they notified me that I already got the same offer for being a long term loyal customer. (i.e I get 2GB /month 3G on price of 1GB (250rs/pm).