yashsingh1/xdaforums huggingface dataset:
[Xperia Z Q&A, Help & Troubleshooting] Netzheimer:
Hi androidtweaker1,

I tried that. At first the problem still occured. Then I saw, that ES File Explorer showed the message, that it is unable to copy the picture "IMG20140910_0815:nopm:.jpg.

I was confused why some pictures of the DCIM folder have an :nopm: in the name, so I tried to move all other pictures insted of the nopm ones to the external sd card.... worked. The next step I did is to rename the nopm pictures to delete the :nopm: tag out of the name. After that, I was also allowed to move this pictures to the external card. Problem solved.

Another little question: Do you know if it's possible to create a link from the internal DCIM folder to the external one? The google camera app dont have an option to choose where the pictures should be saved, so this link would be a workaround solution.

Thanks for your help
[Xperia Z Q&A, Help & Troubleshooting] androidtweaker1:
Dis you give ES root privileges?
[Xperia Z Q&A, Help & Troubleshooting] Netzheimer:
yes
[Xperia Z Q&A, Help & Troubleshooting] androidtweaker1:
Try this it has resolved most peoples issues
[Xperia Z Q&A, Help & Troubleshooting] Netzheimer:
I already installed this app to fix my sd card permission. In other threads I found that it is not possible to create links to the sd card because of its fat format.

So I think the thread is solved, because it now works to move pictures from internal to external DCIM folder.

Thanks so much for your help androidtweaker1
[Nexus 5 General] madquack:
YMMV, but it appears as though Hammerhead devices you've purchased from Google Play Store that are cracked or ones that have suffered water damage are able to be replaced completely free. They'll put a hold on your debit/credit card, mail you a replacement and you send the old/broken/damaged one back.

Note: This is one time replacement is only available for folks who purchased their phones in the US and from the Google Play Store!

http://www.reddit.com/r/Nexus5/comments/2fbo2p/new_nexus_5_repair_policy/

http://www.androidcentral.com/google-creates-new-free-replacement-program-damaged-nexus-5-phones

http://www.androidpolice.com/2014/0...-free-under-a-new-unofficial-warranty-policy/
[Nexus 5 General] kilowatt95:
If only they had implemented this earlier!!!!
[Nexus 5 General] Elluel:
It seems Google doesn't have any more brand new devices and are getting rid of all the refurbished ones too before the next release. Lol.

[MENTION=1811927]simms22[/MENTION] maybe you should give Google a call and see if they'll actually replace it ;)

ふかつどう
[Nexus 5 General] koolthing:
too bad it's only for US :/
[Nexus 5 General] mistahseller:
only to US customers and only to people who bought from the PlayStore.

I will be getting one because I was working out and accidentally set a weight down on my phone inside the towel and I damaged the digitizer and smeared the color.
[Nexus 5 General] madquack:
I am thoroughly impressed, the entire process took about seven minutes! My "new" (refurbished) phone shall be at my doorstep tomorrow! Not bad El Goog, not bad at all!
[Nexus 5 General] AHomelessGuy:
took 1 day for my phone to come in from Texas (I'm in NJ) ...everything is looking good for my replacement :)
[Nexus 5 General] mymusicathome:
Judging buy other Google services only around 2 years till we might see this in Canada then lol
[Nexus 5 General] seanowns:
I received my refurbished n5 within 12 hours of calling. Funny how she told me 7 to 14 days. Totally free, one time etc. Thank you Google!
[Nexus 5 General] meatwad0222:
so i got nowhere in the chat.

Conor D	6:13 PM

Hi Alex! Thanks for getting in touch with Google. My name is Conor.

me	6:13 PM

hi conor how are you today

Conor D	6:14 PM

I understand that you heard a rumor, and want to replace your Nexus 5 correct?

I'm doing well thank you, how are you today?

me	6:14 PM

im great i did if that was possible

Conor D	6:14 PM

I'd be happy to look into this for you. May I ask what is wrong with the Nexus 5?

me	6:15 PM

cracked screen, i heard that google may be replacing these at no charge. i thought it may be to good to be true but i needed to ask...lol

Conor D	6:15 PM

Ah I see.

Unfortunately, I'm unable to issue you a warranty replacement for your device because the damage was caused by situations not covered by our warranty policy.​

any suggestions
[Nexus 5 General] madquack:
Call (855) 836-3987, if you aren't successful hang up and try again. Good luck, YMMV!
[Nexus 5 General] painter_:
Yesterday my N5 went for a swim in the pool with me, forgot it was in my pocket. This morning I saw the postings on Google+. Called Google after I got off work. New phone is on its way. :highfive:

At it gave me a chance to update my N4.
[Nexus 5 General] upndwn4par:
[MENTION=2872010]rootSU[/MENTION]

This thread is a good candidate for your sticky roll up thread.
[Nexus 5 General] icy56:
Had a crack around my Sim card slot area and I've been having battery issues so I called in for an RMA. Refurb is now on it's way! I'm just hoping for one is good condition

Sent from my Nexus 5
[Nexus 5 General] danarama:
Please can you add the below to the OP?

Ill add this thread to sticky roll-up a bit later today
[Nexus 5 General] madquack:
Yeah, I could have sworn I added it yesterday to my original post, maybe the tapatalk app was messing up, either way I should have clarified that! Thanks brotha!
[Nexus 5 General] jaytee20:
I just called and got this deal. Any thoughts on whether or not I should concern myself with removing root before retuning my old phone with a cracked screen?
[Nexus 5 General] ckrummi:
i'd recommend removing root before sending it back in.
[Nexus 5 General] bblzd:
It's not necessary. Google does not discriminate against rooted devices and it does not void Google's warranty.
[Nexus 5 General] EPayne123:
Too bad doesn't work on T-Mobile bought Nexus 5s, ugh LoL
[Nexus 5 General] tangosierra_:
Bought mine through a third party retailer, who in turn got it from another retailer, who got it from a middleman, who apparently got it from play store Japan. 20% of my screen is cracked so bad it's almost unreadable... I was so excited when I first read about this on Android police :(
[Nexus 5 General] compuw22c:
Just got one for my cracking sides near the sim card and volume rocker. Got the line about it not being covered under warranty but this would be my one time exception. Anyways, glad to have a fresh phone coming :). Thanks OP!
[Nexus 5 General] detroitguy1:
Worked for me...waiting to see on refund goes. You have to buy the refurbished phone, then they refund you once the damaged phone reaches them.
[Nexus 5 General] bricky23:
Purchase a Nexus 5 on swappa about a week ago. Heard about this. Contacted the seller. Got the order #. Contacted Google. She switched the warranty to me. Now I have a replacement on the way. People complained of a tin sound when I talk on the old phone. Had some dings, and scratches here and there. And will probably have a cracked screen ;)
[Nexus 5 General] wangdaning:
What they are really doing is swapping your phones for the new NSA models :laugh:
[Nexus 5 General] OptimusVDarwin:
What's that?
[Nexus 5 General] wangdaning:
Was a joke, NSA=National Security Agency in the US (only place google is doing this).
[Nexus 5 General] marcusva79:
I did the,same today. They did take money from google wallet for the refurbish one. But said they'll put it back after the old phone is returned. Everyone get the same thing?
[Nexus 5 General] ZacksBuilds:
So... I bought mine from a carrier (Telus) time to he extra careful with mine.. :(:(
[Nexus 5 General] wangdaning:
No need to be extra careful, just normal careful. Would you ever want to crack your screen?

I was joking with the NSA reference, but the fact that google is doing this is really odd. Especially since it is limited to the US. What exactly are they trying to do and why? To me it is just strange, seems weird.

If they are just off loading unwanted product, then why not make it a PR campaign and donate them to needy people or something? They could do that and continue to make money off of repairing warranty claims and get some good press for being philanthropists. Why US only? Call me a weirdo, but my mind turns over and over on these types of things, might be nothing though :)

Maybe playstore was not compliant with some law in the US when they sold them and are now trying to limit liability for it?

Again, call me crazy, but my question is not if you can do it, but why they would do it?
[Nexus 5 General] theesotericone:
All tinfoil hat thinking aside, google already is huge in philanthropy. Here's a link to some of their charitable contributions.

https://www.google.org/

Makes the giving away of a few N5's seem pretty insignificant. They have a bigger than expected fan base for the Nexus line. What better way to say thanks to the consumer than give back to them? It's PR at it's most basic. Make happy people even happier.
[Nexus 5 General] wangdaning:
Well, given that the US is not the largest market it smacks of insult to everyone else.
[Nexus 5 General] eman3316@optonline.net:
While Google is a Global company, their main headquarters is US based so makes sense they would give back to their country as you would expect any company to do which unfortunately is not always the case with many US based companies.

Anyway, just called Google because my camera lens had gotten a crack in it and I was worried it would spread and start to effect my pictures. They are sending me a new one. Thanks OP!
[Nexus 5 General] wangdaning:
Indeed useful info for all and thank you OP for getting it out.
[Nexus 5 General] icy56:
I got a relatively perfect nexus 5 replacement until it's motor started to make weird rattling noises. Guess it's back to calling google once again.

Sent from my Nexus 5
[Nexus 5 General] daLareid:
My thoughts exactly! has anyone tried to take them on refunding us for repairs from previous months?
[Nexus 5 General] 4I-I:
I just got so happy reading this, but it's a shame they don't do this in germany! :-/

You lucky americans....;D
[Nexus 5 General] willypt:
I think they've implemented it... It's just no one has ever contact Google and ask for the replacement.. But it changed when 1 people contact Google and ask for the replacement... :D
[Nexus 5 General] bblzd:
lol no. Many people had asked Google to replace their cracked device and were directed to LG's repair service, the same that happens to any non- US customers today.
[Nexus 5 General] daLareid:
I will try to reach them through customer support but first I need an official statement about Google offering the one time replacement.
[Nexus 5 General] marcusva79:
They replaced mine to dalareid. Just tell them you have been other issues as well and they will try to troubleshoot your phone with you. Simply tell them that you have done all that just want a phone that has no issues before the warranty is up
[Nexus 5 General] 7TimesCursed:
I called and mentioned the new unofficial policy. The lady told me that there was no such thing, BUT that looking at my account she noticed I was a "great, loyal customer" so she said that she would ask her supervisor. About a minute later she said that her supervisor approved an exception and they are replacing my cracked phone. Already got the RMA email and ordered the replacement.
[Nexus 5 General] jbdan:
They crack me up with their methods :D I got the same goofy response ..... Either way it's good on them for what they are doing!
[Nexus 5 General] 7TimesCursed:
Yeah I just played along. They are probably trying to keep the claims at a controllable rate by saying the new policy is not real. Either way, I've got a fresh new Nexus 5 one the way!
[Nexus 5 General] zakkyzombie:
Is it still going? Cause I bought a whole new 5 after my screen broke. If they will refund it awesome. If not I won't complain at a new phone
[Nexus 5 General] garzacorporations:
are they going to set this policy in EU anytime?
[Nexus 5 General] bblzd:
It is! You should definitely try with the original phone you bought if it's still cracked.

Doesn't seem like they will extend this outside the U.S. Not even their neighbors to the north get any free replacements.
[Nexus 5 General] PaisanNYC:
Fresh refurbished Nexus 5...
[Nexus 5 General] 7TimesCursed:
Synonymous to "New" for me.. Better than this cracked, rattly first batch Nexus 5 I'm using
[Nexus 5 General] AliLaPointe:
Just got my replacement in but it has a purple spot on the screen. Better than my water damaged phone, but it's going back. The saga continues.
[Nexus 5 General] madquack:
My wife's N5 had a orange'ish/yellow'ish spot the size of about a quarter on the bottom left portion of the screen, a quick phone call to Google and they sent me another one the following day. I am still amazed at the speed at which they sent me another one! Good luck in your endeavors! I hope you get sent another device as soon as humanly possible!
[Nexus 5 General] rcook55:
I called today and talked to "Tim", got the same line as well. I told him under no uncertain conditions that the phone was water damaged and does not work -- I didn't want to find out that they would indeed charge me after the fact. Nope, totally free replacement. I had previously bought a 2nd N5 to replace the one I washed... in the washing machine!

I read today this is all to blow out stock on only N5s to make way for the 'N6' whatever that may be but hey, I now have a spare phone so Hell Ya Google!
[Nexus 5 General] 7TimesCursed:
I've hears of that as well, but if they were trying to blow out stock wouldn't they send new devices? I have never seen refurbished phones for sale on the play store.

Also, I got the hold taken off my card the day after I shipped the old one back. The tracking said the phone would reach them next Wednesday. Pretty happy that they removed it as soon as it shipped though!
[Nexus 5 General] akhilleus_:
Anyone go thru this entire process yet? Just curious how long it takes for the replacement to arrive from the time you place the claim? Trying to do this but receive the replacement before I go to Europe for a month in early October. Hopefully it's a relatively quick process.
[Nexus 5 General] housry23:
Just got off the phone. I bought mine off someone that had bought it on the Play Store. No issues. Thanks Google!
[Nexus 5 General] madquack:
Not sure if you've been reading the thread at all... but for a few of us it's taking less than a day or at least 24 hours till we receive the replacement device. YMMV.
[Nexus 5 General] 7TimesCursed:
I called Friday afternoon. It arrived the following Tuesday. I returned the cracked phone Wednesday, and got the Hold taken off on Thursday. The entire process takes 2-3 business days.
[Nexus 5 General] 7TimesCursed:
Sorry. Double post
[Nexus 5 General] akhilleus_:
Thanks. I skimmed thru the thread so I may have missed it, so thanks for the quick reply. Gonna give them a call today. Hopefully I qualify and get it all done before I'm off to Europe. This is why I really like Google as a company. No company is without flaw but they do a lot of good stuff.
[Nexus 5 General] PaisanNYC:
I called on a Thursday at around 1PM EST. My phone was scanned at origin by UPS Friday morning at 2:30AM in Louisville KY. UPS delivered the phone to my house on the same Friday at 11AM. Not too shabby.
[Nexus 5 General] DuB..CiTy:
Anyone go thru the process having bought the phone from a carrier? I've tried a few times now with no luck. Same line about checking with supervisor before i let them know I got it thru sprint.
[Nexus 5 General] maddbomber83:
I just went through this as well. Expecting the replacement phone next week.
[Nexus 5 General] eep2378:
Called google yesterday. Getting a replacement sent out tomorrow. It was a very easy process, CSR was more than happy to send me a replacement device(I have a few cracks on my current hammerhead).
[Nexus 5 General] frigidazzi:
I wonder if they will add this to the nexus 6 too...
[Nexus 5 General] Djapatos:
Do they care if device is unlocked and rooted?
[Nexus 5 General] vin4yak:
No, they don't. However, it's best to cover all bases if you can! :angel:
[Nexus 5 General] Djapatos:
Can you point me to where an unlocking guide is?

Also thanks to OP for this post

Even though I just got a Note 4 yesterday it doesnt hurt to get a replacement Nexus 5 for free :):)
[Nexus 5 General] eep2378:
Here: http://xdaforums.com/google-nexus-5/general/guide-nexus-5-how-to-unlock-bootloader-t2507905
[Nexus 5 General] OptimusVDarwin:
My phone dropped from my lap on cement. Top right corner had a good dent and the back cover opened up!

Called Google for a one time free replacement it arrived next day!

I was rooted but I unrooted it and put the stock rom on it before I RMA'D it.
[Nexus 5 General] mittals888:
Never expect LG to help you with anything. They are just bunch of idiots who do not know anything about their phones.
[Nexus 5 General] mkz14:
One question, I got some screen problems with light, in bright colors the bottom screen shows weird sometimes, would It be replaceable?

And another one, the phone they send you, is It new? Which condition It got?

And another one: My nexus lost the X from behind, like a lot of people the sticks started to get out, can I replace it for that? Will they deny the replacement because of that?
[Nexus 5 General] Jleeblanch:
First question, did u buy your Nexus 5 from the US Play Store? If yes, then u should be ok. I'm not sure how they decide whether or not to replace the device because when I called they told me it was out of warranty but that they approved me for a one time free replacement. Of course, when I called I told them the device had been dropped and the screen was smashed.

I would think as long as u explain your issue, they should work with u and get u a new device on the way.
[Nexus 5 General] mkz14:
Europe Play Store from Spain, is this only for US Play Store units?
[Nexus 5 General] Jleeblanch:
Unfortunately, I believe it is only for US Play Store devices. Or maybe US customers in general? I'm not 100%.

It'd be worth at least calling and trying to see what they say as far as a replacement goes.

Also, u may save yourself some time by reading thru this thread and seeing if anyone else from Europe has tried calling in for a replacement and whether they were successful or not.
[Nexus 5 General] rabaker07:
Really? You're going to ask for a replacement over losing the X from the back?

Wow.

---------- Post added at 01:19 AM ---------- Previous post was at 01:15 AM ----------

I got mine replaced for a long edge-to-edge crack. Sucks that you get a refurb because you really have no idea what might be wrong or could be wrong in a few months. But still better than having a cracked screen. I don't think I'll upgrade my phone anytime soon now. And def not for the humongous, unweildy Nexus 6.

One thing: my refurb has a yellow tone to the whites. I'm prob just used to the Franco Kernel correction I have on my old N5.

Google is really awesome for doing this. And it was a great excuse for me to finally install 5.0 "L". Right when they released the final beta. Psyched!
[Nexus 5 General] Endoran:
Hey thanks OP! I cracked my Nexus 5 screen way back in March and replaced it with an HTC one m7 and recently replaced that with a Moto X 2nd gen (nexus 6 is way too big for me). My poor nexus 5 has been just sitting there waiting for me to sell it on ebay for cheap. Now I have a factory refurbished one on its way for FREE!! So glad I hadn't gotten around to selling it. I think I'll keep it as my backup phone and sell the htc one. Plus I'll get to enjoy lollipop a little early ;) you rock OP thanks much! :D:svetius:
[Nexus 5 General] cypho:
Just got of the phone with Google. They said that cracked screens are not covered by warranty and that my only option was to contact LG.

Purchased from the US play store in march. I guess they realized there too many people out there with cracked screens for this to be sustainable.

They followed up by sending this email:
[Nexus 5 General] big fancy:
Just got off the phone with google support. Told them I had light bleed around the edges of my screen, and that my signal dropped in and out. There's a one year warranty on hardware. I still have 75 days left on it. They are going to replace it for free! I've had the light bleed issue since I bought the phone new. Not a huge problem, just looks cheezy. But the signal issues seem to be getting worse. Anyways I'm stoked. Hopefully my refurb works as well as my current one has. I have 15 days to make sure it does.
[Nexus 5 General] Endoran:
Call back and talk to a different person. Seems like from the thread that some support people aren't aware of this new change.
[Nexus 5 General] rockynewsmaster:
Got mine replaced a month ago, told then I had a lot of cracks and that one was missing glass and cutting my fingers. New phone in no time, love whoever figured this little trick out!
[Nexus 5 General] nolook:
just got cracked my screen and called Google and they are sending a refurb... very happy with their service and hope the refurbs have ok batteries...
[Nexus 5 General] rajamania:
same here

Anticipated my refurbed white to match my new htc nexus 9 white on the 4th....Google was kind to replace it even thou i bought the phone used on swappa.
[Nexus 5 General] wendellc:
My replacement shipped out yesterday and should be here Monday...its a free replacement but make sure ur OK with them holding $431 on ur credit card for for 2 - 3 weeks. My phone screen is fine but I had cracks on the volume button and on the frame next to Sim card.
[Nexus 5 General] defaulted:
Does anyone know why this is US and/or Play Store only? I'd love for this to work in Europe also..
[Nexus 5 General] Elluel:
Probably because they have more refurbished US models in stock with the amount of people who have RMA'd for silly reasons like speaker holes.
[Nexus 5 General] Dark Lazer:
Oh man, I remember seeing this thread a few weeks ago and thinking "Well thats nice of them" and thought to myself that if my phone ever got damaged, I'd have bad luck and they wouldnt take mine. Luckily (or not really luckily?), I happened to drop my phone and crack my screen. I remembered this thread, called in and they were more than happy to replace it.

Yay Google!
[Nexus 5 General] namartlu:
My wife dropped hers couple times recently and screen shattered... called Google telling them I read about this. The guy first said he wondered why people would post this online, it's not actually their policy. But then he put me on hold and came back saying he got an special approval for the replacement. :)

Called yesterday, replacement arrived today. Thanks Google!
[Nexus 5 General] nolook:
works for Canada so not usa only...
[Nexus 5 General] ekz13:
so what do they need then if you bought your phone off swapa or the like.. just the IMEI # to verify 16/32gb?
[Nexus 5 General] kgry:
I saw this thread a while ago. Screen broke Tuesday night. Called Google yesterday, new phone here today. I didn't mention this thread and my phone was only one day out of warranty. They just asked for the IMEI number to confirm I bought it from the Play Store.
[Nexus 5 General] 350Rocket:
My uncle was told no for a replacement here in Canada. They told him it would be covered in the US but not for us here.

My cousin shattered her screen recently. He's having lg fix it as that is the cheapest option.
[Nexus 5 General] bendirkss:
Has anyone in Canada has success with this program? I have an american shipping address and they didn't approve me still.
[Nexus 5 General] newb3e:
my friend in Pakistan shattered his screen and talked to google,he will b travelling to US in dec google told him to call three days before coming to US and give them his US adress and they will fix his screen under warranty.