[Xperia Z3 General] Wasimariflone:
Still waiting for handset

still no update on my handset replacement. they told me it will take 4-5 days and i think due to 15 august celebration and sunday it getting late. probably they will call me tomorrow or i will for the update. they said new handset because this handset cannot be opened, i hope i will get a new one not a refurbished or any used one with cosmetic damage because i will not accept that as i dont want a premium phone with all those scratches. they look very bad

---------- Post added at 02:33 AM ---------- Previous post was at 02:09 AM ----------

I think its not the problem with the hardware or software that sony isn't succeeding in mobile department. their service center and the way they talk and treat customers is a very big problem. they lied to me about the flaps are not created by sony and it cannot be fixed. then after complaining and talking to their representative and SC guy on conference he treated me with great respect and agreed to do it under warranty. next day i visited sc and he again started talking rude and told me about new policy sony made about not fixing it. just when i was about to loose my temper the other guy agreed to send my phone to chandigarh via courier and it will take 15 -20 days. i agreed and just when everything wa going good he told me about the void warranty , cmon a 9 month old ph. with no bootloader unlocked and clean flashing of 5.1 firmware and they voided my warranty. i agreed to pay for the flaps and came back home. next day or a day after i got message on my ph that ph. is ready to collect . i was mad because i thought they didn't sent my phone for repair as they told me 15 day minimum. i got a call from sc telling me flaps are fixed and it cost rs 900. i was happy my both sim and sd card flaps were fixed at reasonable price ( rs 700 for single flaps on ebay) . i paid the money and started checking the device and again when everything was looking great i found sd card problem. now the funny part the lady started arguing that it was not broken by us but you and blah blah , she said device was not opened and again bla bla , luckily before submitting the handset i took it from the hands of SC guy and copied my internal memory stuff to sd card infront of him. the lady took the phone inside and came back telling me that it cannot be fixed but you will get a new device in4 -5 days. she gave the false reason of device restarting problem along with few more and sd slot problem in the form she filled but it didn;'t bothered me as i just wanted a new device.

these people are so fake and she also send her own personal device for replacement (z3 model ) for no reason at all and the service centre guy sitting next to him said she will get new one. i mean these people are looting sony for personal benefits and we people with genuine problem are getting frustrated every day. i will surely tell sony about the incident as soon as i get my new device. the product they make are truly exceptional and i dont want too switch to iphone or samsung again because their devices never satisfied my needs like sony did. they were great devices but i thing bigger and better doesnt mean it will suits ones needs. :D:crying::(:eek: