yashsingh1/xdaforums huggingface dataset:
[AT&T Galaxy Note 3 General] cheetablaze:
I've always wrote out a note and hand signed it, taped it to the front door. They will accept an indirect signature and toss the phone on the ground,
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Just got an email saying my phone is delayed until 10/7. Ordered Aug 27. Blue att 128gb.
[AT&T Galaxy Note 3 General] Joehen873:
Anybody else get that email , i ordered the same day and got no email
[AT&T Galaxy Note 3 General] cheetablaze:
Ordered on the 5th and no email yet... Don't curse us!!!

Oh wait it's tied to my work email, it'll probably be there waiting on me tomorrow morning.
[AT&T Galaxy Note 3 General] Joehen873:
Yeah but i didnt gwt it. I just sent insights my 3rd email today and still nothing
[AT&T Galaxy Note 3 General] ealarcon:
You guys are not missing anything. Moving from a Note 8 to a Note 9 i don't see much of a difference in performance. Actually the 9 is so clitchy. The buttons become very unresponsive once in a while and it has crashed multiple times. I've had to do a hard reset once already. I've had it for 1 week.
[AT&T Galaxy Note 3 General] cheetablaze:
I'm at work, no email either saying it's been delayed. Maybe they pulled some random orders and pushed them back a couple weeks for the fun of it.

I'll probably get an email later saying it's been pushed back just before the S10 is announced.
[AT&T Galaxy Note 3 General] twstd4lfe:
No email here either - its disappointing since unlocked versions ship next business day lol
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Contacted a few people from Samsung and I'm getting a $100 refund and an expedited shipment by 9/29
[AT&T Galaxy Note 3 General] Klown80:
Did you call or email may I ask? Tomorrow is my cut off date for waiting, if they can expedite the order I may be willing to keep the order.
[AT&T Galaxy Note 3 General] v3n0msn4k3:
I emailed. I received a call with a voicemail as an apology trying to speak to me but they also emailed me with the details.
[AT&T Galaxy Note 3 General] Klown80:
Who did you email, regular Samsung csr or insights team if you don't mind me asking? I'll be sending one off as soon as I get home from work. Thanks for the info either way!
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Escalated Samsung CSR which deals with e-commerce.
[AT&T Galaxy Note 3 General] Joehen873:
Can you please post the email address
[AT&T Galaxy Note 3 General] gsrrr:
I would be ok with waiting till 10/7 for a $100 refund.
[AT&T Galaxy Note 3 General] Joehen873:
Does that mean delivered by 9/29 or it will ship on the 29th???I
[AT&T Galaxy Note 3 General] v3n0msn4k3:
"I would like to inform you that we are working to have your order shipped as quickly as possible and have made your order our high priority. Your order is expected to ship by the end of the week, no later than 09/29/18."

I would post the email but it a generic one that cant be emailed. I spoke to regular email CS and told them to escalate it and had someone else email but but told them to escalate it to their highest. Ended up speaking to "Samsung Office of The President" and having her call me as well.
[AT&T Galaxy Note 3 General] Joehen873:
I have been on the phone with them for twn minutes and all they keep telling me is that it wont ship until oct 7th. So you better hope no one is pulli g ur leg
[AT&T Galaxy Note 3 General] v3n0msn4k3:
She told me the phone is free if it doesn't ship by Saturday.
[AT&T Galaxy Note 3 General] Joehen873:
Good luck with that i just spoke to a supervisorwho told me theres no att note 9s in blue in the warehouse. But hopefully they come through for you
[AT&T Galaxy Note 3 General] v3n0msn4k3:
I'm actually hoping it doesn't ship by Saturday so I get it for free.
[AT&T Galaxy Note 3 General] cheetablaze:
Supervisor rounds up their workers,"Alright people higher ups made a customer a promise of a phone and we ain't got none in stock, draw straws now. The loser will wipe the phone, shove it in any box laying around and mail it out. You will then get a new phone guaranteed within the next 12 months."
[AT&T Galaxy Note 3 General] v3n0msn4k3:
LOL if I were to get a used phone I'd just dispute the charge at that point. Who knows they might be getting a new shipment by Friday.
[AT&T Galaxy Note 3 General] cheetablaze:
Purple Thanos edition with a free blue phone skin hah. I actually wouldn't mind it if they added a non girlie looking stylus to swap out with.

---------- Post added at 02:10 PM ---------- Previous post was at 02:08 PM ----------

Is it not possible for a supervisor to just switch the order to an unlocked phone?
[AT&T Galaxy Note 3 General] Joehen873:
No dude hes telling me no and he saying now that they may have some in the warehouse tonight. But not definitely
[AT&T Galaxy Note 3 General] cheetablaze:
Yeah I tried calling them also to ask the question, how worthless these people must feel to have zero power over a purchase made to their company. They guy just said to hey just cancel, slap another 1k down and you will get your money refunded from the first purchase in 7-10 days. Does money f’ing grow on the trees or something? No way in hell I would pay full price for any phone. Pretty sure if they get phones in stock, there are still 100,000 people in front of us waiting.

F Samsung

F their useless support team

F the Insights for them not responding back

F-You, F-You, F-You, you’re cool, F-You

Rant done, I quit
[AT&T Galaxy Note 3 General] Klown80:
I just got the "we are almost there" email saying it will ship Oct 6th now. Funny, I literally just sent off an email to Samsung csr to see if I can get the same results v3n0msn4k3 got, not sure if the 2 things are related..
[AT&T Galaxy Note 3 General] cheetablaze:
Oh look just got an email...

*Rage Intensifies*
[AT&T Galaxy Note 3 General] Klown80:
I got the same
[AT&T Galaxy Note 3 General] cheetablaze:
Whoops thanks
[AT&T Galaxy Note 3 General] jellybear456:
Yep...just got the email...
[AT&T Galaxy Note 3 General] gsrrr:
Juat got a delayed shipment notification email. Saying will ship 10.06.

---------- Post added at 02:52 PM ---------- Previous post was at 02:49 PM ----------

Care to share the phone number they called you from?
[AT&T Galaxy Note 3 General] Joehen873:
But atleast 1 person on here is getting there phone in 2 days and 100$ off
[AT&T Galaxy Note 3 General] pre4speed:
Wow, that sucks guys. My mom ordered hers on 9/1 and it was delivered 9/7. Att, but the purple one. I ordered tmobile blue on 9/4 and it delivered a week ago. I'm in the boat with you guys on the watch now, but that's minor compared to a phone you still paid money for.
[AT&T Galaxy Note 3 General] cheetablaze:
Send us se sweet pics of the free case that came with it? I chose the heavy duty one, thinking going back to UAG or Commuter Otterbox for that thiccness
[AT&T Galaxy Note 3 General] pre4speed:
The free case was not the offer when I ordered. Only a fitbit type watch and for 99$ the gear watch and single wireless charger.
[AT&T Galaxy Note 3 General] 1Zero3forlife:
Well, today marks the day my Note 8 program over. Time to put this ***** into recovery and clear it off and get insights off of it since I know the next 2 weeks will be waiting for them to email me back.
[AT&T Galaxy Note 3 General] Joehen873:
Anything yet , tracking number or anything with ur phone??
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Nope, I'll let you guys know when I do get one. If I dont get anything and Sunday comes by... I'm giving her a call back.
[AT&T Galaxy Note 3 General] Joehen873:
Yo guys i got some good news on my samsung shop if i go into orders the cancel button has just disappeared about an hour ago. I called them today and they said i can cancel the order up until the cancel button disappers so for ****s and giggles i just checked it again about 5 minutes ago and it was gone. Which means its hopefully getting ready to ship so everyone thats waiting go into the app and check your orders

---------- Post added at 03:32 PM ---------- Previous post was at 03:28 PM ----------

Also now it doesnt say backorder anymore it says order placed. YYYEEESSSSS
[AT&T Galaxy Note 3 General] cheetablaze:
Yeah mine is gone also, just one week left to go to wait.
[AT&T Galaxy Note 3 General] Joehen873:
No dude Samsung rep told me earlier today whwn that disappears it will ship next day. So we should have a delivery by Tuesday at the latest
[AT&T Galaxy Note 3 General] sapps:
Were you able to do this? When I go to recovery mode I get a dead Android guy and no options. I'm guessing the admin rights of the insights app locks out recovery.
[AT&T Galaxy Note 3 General] 1Zero3forlife:
Yep, all done and finally got the newest updates on my phone since I use cricket and I was stuck with 7.1 forever.

You can also use Odin and make it freshy.
[AT&T Galaxy Note 3 General] Joehen873:
u cant wipe aphone until insights app is gone
[AT&T Galaxy Note 3 General] sapps:
Believe it or not, I was actually able to wipe it. Went to recovery and got that weird screen. I pressed and held the power button for a few seconds (long enough to trigger something, but not long enough to reboot the phone), and then voila, normal recovery screen. I wiped the cache three or four or ten times...then wiped data three or four or ten times. Rebooted phone and its squeaky clean. Going through the setup process now. During setup, I made sure I didn't install the insights app or its data. :)
[AT&T Galaxy Note 3 General] 1Zero3forlife:
Yes, you can, through recovery. I have done it on all 3 insights phones because they have always taken months to email me back.
[AT&T Galaxy Note 3 General] pre4speed:
Watch changed from track order and cancel button to this now. UghView attachment 4607956
[AT&T Galaxy Note 3 General] cheetablaze:
Could a while before you get that watch...
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Shipped. Tracking number provided and arriving Monday. Got my $100 refund.
[AT&T Galaxy Note 3 General] Joehen873:
When did you get the notice , just now???
[AT&T Galaxy Note 3 General] v3n0msn4k3:
At the time I posted, yeah. 1 hourish ago. If you guys want proof I"ll be happy to provide.
[AT&T Galaxy Note 3 General] Joehen873:
No not at all im just trying to figure when mines gonna ship. I lost my cancel button around 330 and like an hour later it changed from backordered to order placed. Im going away on Wednesday and im gonna be EFing fuming if it doesnt come by than

---------- Post added at 08:16 PM ---------- Previous post was at 08:11 PM ----------

Who emailed you to say it shipped Samsung or FedEx???
[AT&T Galaxy Note 3 General] v3n0msn4k3:
I lost my cancel button around when you guys posted about it too. I got an email from Samsung saying it shipped.
[AT&T Galaxy Note 3 General] phishfleck:
I lost the cancel button, but it still says backordered,so you're at least ahead of me!
[AT&T Galaxy Note 3 General] cheetablaze:
Nope, dont do that. Congrats it shipped but bummer you didn't get it free lol
[AT&T Galaxy Note 3 General] Joehen873:
Yo what does your say the same as mine??I
[AT&T Galaxy Note 3 General] cheetablaze:
All three of mine says placed
[AT&T Galaxy Note 3 General] Joehen873:
Backorder and cancell button gone??

---------- Post added at 10:36 PM ---------- Previous post was at 10:18 PM ----------

Anybody else get a shipping email??
[AT&T Galaxy Note 3 General] pre4speed:
Sounds like it. I'll have to chat with support again and ask. But I'm hoping you guys get your phones before I get that watch.
[AT&T Galaxy Note 3 General] pre4speed:
Spoke with Samsung support last night. They can no longer give me an estimate on ship date for the watch. Unknown when it will be. Told them that's unacceptable and I'd like to speak with a supervisor. Wouldn't you know it? The supervisor was on a break! Hmm, told them I would like to log a complaint. Basically, in not so many words, was told screw you. This is why I went away from Samsung. They don't give a crap about their customers after they've received our money. I miss my LG V30, with its superior sound and camera.
[AT&T Galaxy Note 3 General] pappy53:
You went away from Samsung, but are waiting on an order? Hmm....
[AT&T Galaxy Note 3 General] cheetablaze:
Samsung heavily pushes their products to retailers, enjoy the long wait for the watch.
[AT&T Galaxy Note 3 General] pre4speed:
Only because I got the insight device
[AT&T Galaxy Note 3 General] jellybear456:
Just got an email telling me my order has been delayed for over 30 days now and I can cancel my order if I'd like, or wait until it ships if I still want it.
[AT&T Galaxy Note 3 General] cheetablaze:
When did you order and are you ATT as well?
[AT&T Galaxy Note 3 General] Joehen873:
What does it say on ur Samsung shop app is the cancel button still there does it still say backorder??
[AT&T Galaxy Note 3 General] cheetablaze:
This is off topic, I just held the Note 9 for the first time today. Holy hell that is a big ass phone. Just toss the stylus and gimme more battery.
[AT&T Galaxy Note 3 General] pappy53:
This program has turned into a joke/smh..
[AT&T Galaxy Note 3 General] gsrrr:
Cancel button is gone. Hope I get tracking info soon.
[AT&T Galaxy Note 3 General] cheetablaze:
Just received an email directly from the Samsung Office of the President... They should probably name it to something else like 2nd lvl customer support. Anyways, all I asked for is for them to ship me out the unlocked version instead of the ATT version. There is no wait on it and 99% of the time the CSL has the power to change anything.

All they can do is give me a $50 voucher and let me know when my ATT phone will ship. Could really care less about the voucher, just want the phone I already payed for ya know?
[AT&T Galaxy Note 3 General] Joehen873:
How did you gwt ahold of her
[AT&T Galaxy Note 3 General] cheetablaze:
Went to reddit, got lucky:

Reddit.com/r/Galaxynote9

I've been waiting on the phone I ordered (512GB Blue, Unlocked) long enough. After the past two weeks of shenanigans and in trying to reach out to Samsung a couple of times, only to be lied to, I took the advice of /u/ihartmacz and wrote Samsung last night. Today the "Office of the President" of Samsung USA called. As of right now, they're telling me I'll have a tracking number issued by the end of the weekend and I have an email with a credit voucher of $75.00. I know other people have received more, but honestly, I just wanted to get the phone already, so I can start using it.

If you haven't received your phone already and are getting the runaround from the CS reps, write to the following people: mark.w@samsung.com, mike.lawder@sea.samsung.com, joseph.s@samsung.com, Tim.Baxter@sea.samsung.com, dj.koh@samsung.com

Be nice, write well, and be short about it. Hope you get some results as well.
[AT&T Galaxy Note 3 General] gsrrr:
Can I have your voucher? :laugh:

edit// on a serious note, you've already paid for the phone? I think they put a temp charge on my card which disappeared after a few days a month ago.
[AT&T Galaxy Note 3 General] cheetablaze:
Sure I'll send you a PayPal invoice for $75!

They took my money immediately after pressing pay.
[AT&T Galaxy Note 3 General] gsrrr:
Weird, I just checked to make sure I wasn't charged yet and I haven't.

In regards to the voucher, did you also get the 10% refund offer for trying to cancel?
[AT&T Galaxy Note 3 General] cheetablaze:
Nah didn't do that
[AT&T Galaxy Note 3 General] phishfleck:
My order is now marked shipped and scheduled to be delivered tomorrow. It went directly from Backordered to Shipped. I ordered the blue 128 gb on ATT on Aug 27.
[AT&T Galaxy Note 3 General] cheetablaze:
I'm jelly...
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Mine was scheduled for today but all they did was create the label Saturday. Dont get your Hope's up
[AT&T Galaxy Note 3 General] phishfleck:
This is what I've got.

10/01/2018 - Monday

5:01 pm Picked up

INDIANAPOLIS, IN

10/01/2018 - Monday

4:08 pm Shipment information sent to FedEx

The charger looks like it's being shipped along, but not the LED case, that's still in process.
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Wow they're shafting me in many different ways.
[AT&T Galaxy Note 3 General] jellybear456:
My order has shipped and will be here tomorrow! FINALLY.
[AT&T Galaxy Note 3 General] cpharada:
Samsung's website now shows new orders for the Note9 AT&T 128 blue ships on Oct 3.

So where the F&&CK are our preorders Samsung???
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Meanwhile my order is stuck at

9/29/2018 - Saturday

5:07 pm Shipment information sent to FedEx
[AT&T Galaxy Note 3 General] Joehen873:
Wow all i can say is WOW i just received a phone call from Kal Ramen chief digital officer from Samsung. My phone is gonna be waiting for me at Animal Kingdom resort when i check in Wednesday morning.

?????
[AT&T Galaxy Note 3 General] cheetablaze:
Dang, where is my hookup?

$50 don't count
[AT&T Galaxy Note 3 General] Joehen873:
You got monwy back i just got a changed address
[AT&T Galaxy Note 3 General] cheetablaze:
Hmmm so yours will ship tomorrow? Maybe mine will also then
[AT&T Galaxy Note 3 General] cpharada:
Don't give up hope yet folks!

I just got notice from Fedex that my order will arrive tomorrow, even though the Samsung website shows my order is still on BACKORDER!?!

I can tell because it is shipping from IN and lists my Samsung order # as reference.
[AT&T Galaxy Note 3 General] cpharada:
OK, now it says shipped and emails and texts confirm. Thanks Samsung ?
[AT&T Galaxy Note 3 General] cheetablaze:
And... My just updated to shipped!
[AT&T Galaxy Note 3 General] Joehen873:
Did they charge your card??
[AT&T Galaxy Note 3 General] cheetablaze:
I just looked and noticed that my card is not charged at all.
[AT&T Galaxy Note 3 General] pre4speed:
Mine didn't charge until it delivered
[AT&T Galaxy Note 3 General] cpharada:
No charges yet to my Samsung account but I'd expect it to be charged soon. The email notice of shipment listed the charges.
[AT&T Galaxy Note 3 General] cheetablaze:
First thing this morning they yanked the cash out.
[AT&T Galaxy Note 3 General] cheetablaze:
Mine arrived a couple hours ago, here is my review.

- It's a huge friggin tank of a phone

- The blue is absolutely beautiful, best color so far that I've owned

- I do like the rectangle shape of the phone compared to the rounded edges of the S9

- Everything runs butter smooth

- Bixby can still go to hell... seriously

- Stylus... worthless and cheap feeling, i'll keep using my iPad Pro

- Samsung rugged case, ugly, thick, heavy as hell, but it will protect

- I miss my S8 already

- Thanks Samsung Insights for making us pay money and being cheap
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Got mine as well. 7am, Fedex guy didnt even get a signature just knocked and left lol.
[AT&T Galaxy Note 3 General] pappy53:
I personally think that it's hard to beat the S9+, unless you need a stylus.
[AT&T Galaxy Note 3 General] cheetablaze:
Ditched that rugged case and went with the spigen tough armor. It helps a bit, I couldn't see somebody using an Otterbox defender pro for just daily pocket carry. You would need a belt so your pants don't fall down.
[AT&T Galaxy Note 3 General] Blackiedamus:
So I got all the same surveys as everyone else but didn't get selected for the study, until this morning. Joke is on them, as I was able to get a fantastic deal with ATT due to all sorts of errors on their end. Now I have to let it expire because they drug their feet so long. Shame to see that this study is a hollow shell of what it used to be.
[AT&T Galaxy Note 3 General] cheetablaze:
Did uhh, the Insights app install on anyone's phone? The one in my hand must have forgotten to.
[AT&T Galaxy Note 3 General] pappy53:
For this year's program, the word "cluster" comes to mind!
[AT&T Galaxy Note 3 General] usuki:
Did same to me until I logged in to my google account then it installed it.
[AT&T Galaxy Note 3 General] LouCap:
Wow, I can't believe they're still sending out invites!
[AT&T Galaxy Note 3 General] Saketh123:
Just traded in my note 8 for $500 on Samsung's official website. Samsung is doubling the trade in price until November 4th , so i paid $499 (same as insights) with an added benefit of "I'm not being tracked for a year". This was a really bad move by insights, glad i waited for this xD
[AT&T Galaxy Note 3 General] leyvatron:
samsung is known for scamming customers out of perfect phones. you send the, a perfect phone, and they will charge your credit card months later for sending them a faulty phone. its all over slickdeals website. search note 9 slickdeals current thread and old threads.
[AT&T Galaxy Note 3 General] LouCap:
Hmmm....double the trade-in value? I just checked and I can get $400 for my Pixel 2 XL, so I pay $599 AND I can get the new silver?!? Sign me up!

Well, I might wait to see what the Pixel 3 XL is actually all about, and what they would offer me for my trade-in.
[AT&T Galaxy Note 3 General] cheetablaze:
Finally they sent me that $50 voucher code. They are also selling the replacement stylus' on their website. I like the back of the pixel 3 XL, that notch though is ugly...
[AT&T Galaxy Note 3 General] gsrrr:
Did you have to keep pestering them about the code or did they just eventually send it?
[AT&T Galaxy Note 3 General] cheetablaze:
It took them a week to do it. I thought they forgot about me, which I was okay with that.
[AT&T Galaxy Note 3 General] pappy53:
It's slow on here right now, so just a side story. I bought a Gear S3 Classic in June this year. The wireless charger went bad the first of August, so I contacted Samsung and was told that a new one would be shipped to me. On August 26th, I received an email saying that the charger was temporarily out of stock, and would be shipped as soon as possible. Last week, I called again, as no charger had appeared yet. I was told that they were no longer available for warranty replacements, but only for retail sales on their website....WTH? Said they were sorry, but I would have to purchase one. Now, my watch has been in a drawer for TWO MONTHS dead, and warranty time is ticking. I emailed the Office of the President at Samsung, and was basically told "sorry". I emailed back and told him that I wanted to talk to his superior, and this was his response:

I am very sorry to inform you but I am the high level of support.

Montez Gaffney | Office of President

Samsung Electronics America, Inc.

105 Challenger Road, Ridgefield Park, NJ 07660

THIS IS BS! I don't know where to go next. Samsung is through getting my money.
[AT&T Galaxy Note 3 General] pre4speed:
That is such crap! That's one of many reasons I left Samsung. But unfortunately, LG is plaque with bugs, so I'm back on Samsung for now. What about eBay? Could you find a used one there? Or one of those dual wireless chargers? My mom is bringing me the one she got with the Note, she doesn't like it. I could possibly sell you my watch charger if all works out on that side. Lemme know.
[AT&T Galaxy Note 3 General] cheetablaze:
I would think any Samsung wireless charging pad will charge the Gear S3 watch line, I use my wireless pad at work to charge mine sometimes.
[AT&T Galaxy Note 3 General] Gunbust3r:
That is not how warranty works. They don't just get to say too bad so sad. They can give you a new or refurb replacement item or your money back. I'd remind them of this.

Alternative option for the lazy if you used a good credit card. Use your extended warranty/purchase protection options or outright dispute the charge.
[AT&T Galaxy Note 3 General] cheetablaze:
If anyone is thinking about buying a replacement s-pen mine finally shipped today. Good to have laying around in case the end cracks off. Looking at the Samsung forums and Reddit people are getting a bunch of kick back trying to get a free replacement.
[AT&T Galaxy Note 3 General] pappy53:
I talked to this guy on the phone. I asked him why they would be out when they are made every day, and he said they operate from 2 different inventories, one being warranty replacements and the other retail sales, and they could not pull inventory from each other. I can't get my money back since it came with the phone. I even asked for a new phone for my situation (I was being sarcastic), and his response was "that ain't gonna happen".

After reading some forums, I have seen that this is standard procedure for Samsung customer service.