yashsingh1/xdaforums huggingface dataset:
[AT&T Galaxy Note 3 General] exhibit_II_user:
Hi Joehen! Any updates from your friend on the second survey folks?
[AT&T Galaxy Note 3 General] Joehen873:
Not yet but im hoping ill hear something tonight. Theeres alot of stuff he tells me that i cant post but theres also alot he cant tell me. But everything he tells me about the insights program im on here within 5 minutes of talking to him posting what he has just told me. So im hoping by tonight or so , ill let you guys know. I do know that they r building up the inventory
[AT&T Galaxy Note 3 General] 9seph:
There's a lot of people who keep asking for updates from Joehen about the status of the insights program and how it's doing, but has anyone stopped to ask how Joehen is doing?
[AT&T Galaxy Note 3 General] exhibit_II_user:
Thanks so much--I really appreciate the update! I put the S7 as my first choice, so if I am indeed chosen, hopefully they will have sufficient inventory because it's been out longer...
[AT&T Galaxy Note 3 General] spatadia14:
Guess we are waiting til next Tuesday. Pretty sure they don't work on Fridays and Monday is labor day
[AT&T Galaxy Note 3 General] exhibit_II_user:
Why don't they work on Fridays?
[AT&T Galaxy Note 3 General] spatadia14:
Their entire staff isn't there, it's usually just a few staff members "wrapping up" for the week because I know nobody works on the weekends.
[AT&T Galaxy Note 3 General] 9seph:
Wait, NOBODY works weekends?! Then who will sell me McChickens on a Saturday afternoon?
[AT&T Galaxy Note 3 General] exhibit_II_user:
Are we talking about Samsung or Vienna Channel here?
[AT&T Galaxy Note 3 General] spatadia14:
Umm a little bit of both.

---------- Post added at 05:49 AM ---------- Previous post was at 05:48 AM ----------

Nobody is stopping you from serving yourself when you are at work!!

---------- Post added at 05:49 AM ---------- Previous post was at 05:49 AM ----------

Nobody is stopping you from serving yourself when you are at work!!
[AT&T Galaxy Note 3 General] 9seph:
The janitorial staff isn't allowed in the kitchen, so I have to sneak the McChickens by hiding them into my mop bucket water. They don't taste as good though.
[AT&T Galaxy Note 3 General] Bubba:
Looks like the recall is definitely global.
[AT&T Galaxy Note 3 General] jellybear456:
Hopefully recall and halt on sales doesn't affect the program. I'll happily wait a while longer if it means receiving a note 7. I received the second survey and just wish they would at least let us know whether or not we made it into the program. The waiting is killing me:(
[AT&T Galaxy Note 3 General] cellphoneboysf:
I never received a second email survey. Does that mean I'm out too? :( It sounds like the same questions and everything from the original survey.
[AT&T Galaxy Note 3 General] SkyZero101:
Joehen, does the recall affect this program? There's been plenty of controversy over it...
[AT&T Galaxy Note 3 General] deltagod:
I realize it doesn't definitively tell us anything, but did anyone from the first batch (Aug 1) receive the second survey?
[AT&T Galaxy Note 3 General] spatadia14:
Like previously mentioned, most phones are refurbished (That's why they come with the app on there) and they won't be brand new phones. Now this is a voluntary recall but it will still impact the program a little bit unlike what I said before. Now the reason is that ANYONE who owns a Note7, no matter how it was obtained, can get it switched out, so anyone who gets a Note7, they could send it back and get a "new" Note7 without the app on there, so they will have to figure out how to best manage that and make sure they aren't being taken advantage of. For the ones that picked the S7 Edge, I am not sure why the delay, but we'll just have to wait and see!
[AT&T Galaxy Note 3 General] SkyZero101:
I received the first survey on August 1st but got the second survey in the second batch...
[AT&T Galaxy Note 3 General] 1Zero3forlife:
I was lucky and my phone didnt have the app installed
[AT&T Galaxy Note 3 General] pre4speed:
+2 this. Neither of my insight phones had the app installed previous to receiving. I believe the refurbished concept is for newly released devices. Both my insights phones were out at least 6-10 months before I received them. The S5 I'm pretty sure was new, not refurbished because the camera lens is loose (like has been a documented issue with S5) but as yet hasn't slid. Also believe the S6 was new as it still had the IMEI sticker on it.

On another topic, I decided not to ODIN the S6 in case it harms any chances I may have of being in the program again. I have now asked them 3 times for the deactivate code tho, so kinda getting impatient, lol.

I'm hoping for the September or October round cuz I'm due for a new device as my serial #506 G4 is now over the year mark when most get the fatal bootloop. I'm crossing my fingers that the fact that I haven't been a flashoholic with it has kept it from premature heating.
[AT&T Galaxy Note 3 General] mike.o84:
I think the Tab S2 9.7 they sent me was new since I had to install that app on it as well...
[AT&T Galaxy Note 3 General] spatadia14:
They should put the sticker back on all phones once they are sold or given to someone else. If you message me some info, I can try and get your deactivation code for you. Just let me know.

---------- Post added at 05:39 AM ---------- Previous post was at 05:11 AM ----------

Some info if you bought your phone at Best Buy:

Do NOT provide the customer a different Note7 at this time.

Offer the customer a Samsung Galaxy S7 or S7 edge.

Customer is within the 14 day return/exchange period: process as normal.

Outside the 14 day return/exchange period:

Verify the original sale was one of the 9 impacted SKUs.

5561000 Verizon Samsung Note7 Blue

5561202 Verizon Samsung Note7 Black

5561301 Verizon Samsung Note7 Silver

5508012 AT&T Samsung Note7 Silver

5508013 AT&T Samsung Note7 Blue

5508014 AT&T Samsung Note7 Black

5473000 Sprint Note7 64GB Silver

5473102 Sprint Note7 64GB Black

5473300 Sprint Note7 64GB Blue

Call the carrier to reset the customer’s line to be made upgrade eligible.

This will be the same if the original activation was processed as New or Upgrade activation.

Once the customer’s line has been confirmed as eligible through CoreBlue, process the customer’s return in POS.

Outside of 14 days will need to be handled as an exception return in POS.

For Exchanges: Process a Upgrade activation in BEAST for the new device, and basket import the activation in POS per normal process.

BestBuy.com Returns/Exchanges

Store will need to process the Phone return (only the phone) in POS. Do not return the entire order, only the phone.

If there was an accessory on the order (i.e. GearFit2 or Memory Card), then call the BRIDGE once the phone return is completed, to finalize the return so customer doesn’t get charged for the accessory. If there is no accessory on the order, a call is not needed.

Free Gift with purchase processing on returns/exchanges: Best Buy will not require the customer to return the memory card or watch.

Check the phone for the memory card and give it back to the customer at the time of the return/exchange.

Samsung Note7 Accessories:

Note7 specific accessories will have an extended return/exchange period enforced via POS.

Other accessories purchased with the Note7 will need to be processed as an exception return.

GSP Returns: There are no changes to Geek Squad Protection returns beyond the normal process.
[AT&T Galaxy Note 3 General] michaelgcarro:
I think the recall will definitely delay shipments to accepted Samsung Insights users. Samsung has a lot on their plate and I'm sure the Insights Program is not at the top of their list. On the bright side, with all of these returned phones, Samsung is going to have a sh** load of phones to refurbish, which theoretically means more opportunities for people to join the program!
[AT&T Galaxy Note 3 General] bestlands:
In the long run, we can see it as being a win win for us!
[AT&T Galaxy Note 3 General] jellybear456:
This is exactly what I was thinking. A friend of mine has the note 7, which, odds are it doesn't have this battery cell issue, but decided to exchange it anyways. So hopefully everyone that gets into the program and chose a note 7 will get one since so many people will be exchanging them.:svetius:
[AT&T Galaxy Note 3 General] deltagod:
That pretty much says I'm out since I didn't get the second survey and I can stop checking this thread daily! :) Thanks!
[AT&T Galaxy Note 3 General] jellybear456:
I take it we're all still waiting...
[AT&T Galaxy Note 3 General] mike.o84:
I know I am
[AT&T Galaxy Note 3 General] exhibit_II_user:
Yep:) Maybe tomorrow!!

Also, as someone who put the S7 as my first choice and the Note 7 as my second, I'm wondering whether there will be fewer S7s available now that the S7 is being offered as a potential exchange replacement for the Note 7...
[AT&T Galaxy Note 3 General] Default001:
After sending in my S6 Edge+, the problem was apparently "WON'T DOWNLOAD SW/PRL" and the fix was a S/W update.

What does PRL mean and what exactly did they fix by updating? Anyone know?
[AT&T Galaxy Note 3 General] spatadia14:
Everyone's still waiting!
[AT&T Galaxy Note 3 General] exhibit_II_user:
What's your guess? Will anyone hear anything today?
[AT&T Galaxy Note 3 General] spatadia14:
I would assume end of this week to beginning of next week. Samsung will be getting new inventory for the Note7 Starting tomorrow. I am not sure when we would hear back about this specifically though.
[AT&T Galaxy Note 3 General] exhibit_II_user:
Do you mean that they would be getting new inventory for the Note 7 in terms of refurbished phones that people are turning in that could potentially be used for the Insights program?
[AT&T Galaxy Note 3 General] spatadia14:
AFAIK They don't prioritize the Insight program that much during the launch phase. They usually start focusing on it after about a month or so and start looking at it. In this case because of the recall, I believe it has been pushed back even more. As far as the phones go, the S7's shouldn't be impacted out of the insight inventory because all the customer get NEW S7's while we would be getting the refurbished/possibly new ones. The Note7's were taken out of the insight inventory and I would assume they would either send us new one's for the ones selected for the Note7 or they would take a little longer for refurished but would eventually get them. So depending on which route they go, they would delay the S7's because they like to keep it together from what I know so after 6 months, new phone, new program etc.
[AT&T Galaxy Note 3 General] exhibit_II_user:
OK, thanks! Info is greatly appreciated :)
[AT&T Galaxy Note 3 General] spatadia14:
No problem. Just don't take any thing too seriously because for all I know, they could be sending us all Note7's and send out the shipping info today. So I'm just trying to help where I can.
[AT&T Galaxy Note 3 General] exhibit_II_user:
Understood :) Appreciate your take on the situation anyway :)
[AT&T Galaxy Note 3 General] ekim628:
Thanks for the update, I hope Samsung gets back on their feet. Can't imagine the chaos within the mobile group especially after Apple's launch this morning- although it was lackluster (except the airpods W1 chip technology and 5 hour runtime) I hope Samsung makes a better IconX 2 with longer runtime :good:

Crossing fingers we will get an email with an update at least. Holding off on buying a new phone until i know if i will be getting the Note 7
[AT&T Galaxy Note 3 General] titans2490:
Just got an email from samsaung I will be getting the s7 they gave an option to opt out by Friday
[AT&T Galaxy Note 3 General] exhibit_II_user:
Yay! Me too!! Also S7, which was my first choice :) So excited!
[AT&T Galaxy Note 3 General] SkyZero101:
Yes just got the welcome email! For the S7 Edge!
[AT&T Galaxy Note 3 General] v3n0msn4k3:
Did you guys who got the S7 pick Note 7 as first option?
[AT&T Galaxy Note 3 General] Samip430:
Would be interested to know if everyone who is getting the email put the s7 first. If that is any indication hopefully we get note 7 emails next week some time.
[AT&T Galaxy Note 3 General] exhibit_II_user:
I put the S7 for Tmobile first, and got the email. Note 7 was my second choice...
[AT&T Galaxy Note 3 General] deltagod:
Did you also get the second survey?
[AT&T Galaxy Note 3 General] titans2490:
i put the s7 as my first choice and got the email today
[AT&T Galaxy Note 3 General] exhibit_II_user:
Yep!
[AT&T Galaxy Note 3 General] deltagod:
Congrats!
[AT&T Galaxy Note 3 General] exhibit_II_user:
Thanks! I'm so excited!
[AT&T Galaxy Note 3 General] ElectroPlayer:
i choose S7 and tmobile but nothing :(
[AT&T Galaxy Note 3 General] mike.o84:
That's awesome y'all. Enjoy those new toys.
[AT&T Galaxy Note 3 General] spatadia14:
Congrats guys! I am hoping they start sending out those emails for the Note 7 next week!
[AT&T Galaxy Note 3 General] exhibit_II_user:
Fingers are crossed for you Note 7 folks!!
[AT&T Galaxy Note 3 General] spatadia14:
Care to share your S7 welcome email? YOu can block out the S/N etc.
[AT&T Galaxy Note 3 General] damiloveu:
Still waiting for my free phone!
[AT&T Galaxy Note 3 General] exhibit_II_user:
It's actually pretty generic. No serial number or anything...I guess that will come in the next email:

Congratulations XXXXX XXXXXX!

*

We are excited to officially welcome you into the Samsung Galaxy S7 Insights study.

We hope you are just as excited as we are to begin exploring the new features our newest family member has to offer.

Providing more opportunities to improve your lifestyle is The Next Big Thing!

*

The program agreement and instruction are attached to this email for your records. We recommend that you should read the entire document before using the device. Please also review below device selection. It may or may not be your first choice due to our current inventory. If you are not interested to participate in this program, please reply back to us by September 9 (Friday 6:00 pm ET).

*

If we don’t hear from you by September 9, we assume that you want to participate the program. We will send a separate email within the next few days from Vienna Channel who handles device shipment. That email includes tracking number and app instruction.

*

You will also see your shipping address as below. If it is not correct, email us immediately. You are required to install and activate Mobile Insight App as soon as you receive the device.

*

Assigned Device: Samsung T-Mobile Galaxy S7

*

Shipping Address:

xxxxxxxxxxxxxx

xxxxxxxxxxxxxx

*

We look forward to your participation and valuable insights.
[AT&T Galaxy Note 3 General] runtohell121:
What are the chances of people getting in without a referral if you email them directly saying you're interested in the program?
[AT&T Galaxy Note 3 General] 1Zero3forlife:
Well, my wife put Note 7 as a top pick, so she is still hopefull. Congrats guys and gals
[AT&T Galaxy Note 3 General] novabulova:
Did anyone get an email for an AT&T S7? Hopefully the emails continue to go out today. ?
[AT&T Galaxy Note 3 General] Juliana1213:
Congratulations, first off, to those who got the email!

I was wondering, however...those of you who also got the second survey, did you receive a reply shortly after that saying "thank you for filling out the survey we are assessing your responses.... may take up to a few weeks... if you're selected you'll get a welcome email" ???

I got the second survey and then shortly after got that reply - I replied to the survey right after I got the email. I also participated last year in the test drive.. so I'm just wondering if maybey chances are pretty high.

I'm pretty sure I chose the Note 7 as my first and S7 as my secondary.
[AT&T Galaxy Note 3 General] exhibit_II_user:
Thanks, Juliana. I am a former Test Drive participant as well, and after completion of the second survey, I got the thank you email you referenced above. Best of luck--hopefully you'll get a welcome email soon!

---------- Post added at 07:26 AM ---------- Previous post was at 07:23 AM ----------

FYI, some people over in the SlickDeals thread on this subject are reporting getting new surveys last night, but interestingly, they are for older phones--Note 5 and Galaxy S6 and S6 Edge...
[AT&T Galaxy Note 3 General] jellybear456:
I received the second survey and selected the Note 7 as my first choice. Considering no one else has received an email saying anything about the note 7, I assume I am still in the running and will be receiving a note 7!? I just can't wait any longer...
[AT&T Galaxy Note 3 General] kmfdmpig:
I'm in the same boat. It seems like the people who got the email yesterday were those that chose S7 or S7Edge (which was only an option on Sprint when I did the survey) when they completed the survey.
[AT&T Galaxy Note 3 General] mike.o84:
I chose the Note 7 as my first choice and S7 Edge as my second choice. I also got the second email... Hopefully I am still in the running for the Note 7
[AT&T Galaxy Note 3 General] notoriousguy:
Also, selected the Note 7 and edge as my second. Received both surveys. So I have hope still.
[AT&T Galaxy Note 3 General] jellybear456:
Well this makes me feel better. Hoping for something tomorrow or next week..
[AT&T Galaxy Note 3 General] leyvatron:
I finally received my survey letter after I applied July 20, but was only able to choose the verizon s7 edge and s7 as phones. I put picked s7 edge for both choices.
[AT&T Galaxy Note 3 General] flex3269:
I received both emails and I put the note 7 for both my choices and I still have yet to receive a welcome email, I'm assuming we won't get one until they start replacing the batteries which would probably be sometime next week hopefully.
[AT&T Galaxy Note 3 General] v3n0msn4k3:
I think this confirms no one is getting a note 7.
[AT&T Galaxy Note 3 General] tobago_88:
I don't think that's necessarily true because Note 7 inventory was low to begin with and before the issues / recall of the Note 7 some Verizon insight applicants couldn't choose the Note 7 and only could pick from the S7 / S7 Edge.

I personally think Samsung would prioritize the Note 7 insight study more than ever now because of the issues / negative perception of the device. They would probably want feedback on this device to make the Note 8 great / better.

Just my 2 cents.
[AT&T Galaxy Note 3 General] michaelgcarro:
Congratulations to the Galaxy S7 and S7 Edge recipients! Hopefully we get a Note 7 acceptance email next week, at the very least an update. I never got the second survey so I'm not expecting anything at this point.
[AT&T Galaxy Note 3 General] leyvatron:
Yeah, I received the survey but it doesn't mean I'm getting the phone. Also, I picked up a note 7 locally, so I think im downgrading using the s7 edge for 6 months. Free is for me though!
[AT&T Galaxy Note 3 General] jellybear456:
Considering they gave us a choice of note 7 or s7 edge and have sent welcome emails to those who chose an s7 as their first pick only solidifies, to me, that those who chose a note 7 as their first pick will, in fact, receive a note 7. I received and completed both surveys and chose note 7 as my first choice and s7 as my second, as did others here. If they werent sending note 7s to anyone, wouldn't people be getting s7's instead? That's the whole point of selecting a first device and second device. That's my logic. I'll keep playing the waiting game:svetius:
[AT&T Galaxy Note 3 General] tobago_88:
Hey guys! For those who picked the Note 7, I got this email reply today when asking/emailing for an update on my status in the program ( I received a second survey and picked the Note 7).

Hi xxxx,

Sorry about the inconvenience. By now, you may hear about the Note 7 recall news. Due to the incident, we are all on hold to distribute the device until everything is cleared completely. Unfortunately, we are not able to know how long it takes for recall process. We can definitely update you once the device is ready.
[AT&T Galaxy Note 3 General] v3n0msn4k3:
I have not received this email.
[AT&T Galaxy Note 3 General] Juliana1213:
Thanks for this! This gives me hope that those of us who got the second survey, and choose Note 7 as our first choice, may still be able to get a welcome email at some point ! :victory:
[AT&T Galaxy Note 3 General] v3n0msn4k3:
It doesn't give me hope because they would have emailed everyone who was getting the Note 7 :P I guess I'm probably out if I don't receive this email.
[AT&T Galaxy Note 3 General] Juliana1213:
No one got that email, the OP emailed Samsung asking for an update and that is what they replied to them.
[AT&T Galaxy Note 3 General] v3n0msn4k3:
I need to read better. Sorry about that. :P
[AT&T Galaxy Note 3 General] kmfdmpig:
Yes. That's good news, and it implies that it's a matter of when, not "if" they send Note 7s to those who chose Note 7. Waiting 2-3 extra weeks (assuming that's how long it takes for enough safe batteries to be available) is not a big deal.
[AT&T Galaxy Note 3 General] SkyZero101:
I got selected for the S7 Edge,

However I put Note 7 as my first choice in both surveys...

Not complaining anyways!
[AT&T Galaxy Note 3 General] kmfdmpig:
Interesting. I'd be thrilled with a S7 Edge, although if I can get the Note 7 that would still be my preference.
[AT&T Galaxy Note 3 General] tobago_88:
Haha thanks for clarifying on my behalf. You're exactly right!

I got another response indicating i'm on the final list and that I just have to wait for this issue to be resolved. They did note that it's subject to availability of the device (which is a given to any applicant).

So my confident guess is that those who received a 2nd survey and picked the Note 7 as their preferred device are on the list and it's just a matter of waiting until the issues with the device are resolved!

Glad I sent the email so this way it can help those of us that were in "limbo". :good:
[AT&T Galaxy Note 3 General] Marthtater:
I can confirm that a batch of 1st round surveys has been going around within the last 24 hours for Note 5 and Edge S6+ devices. Still preliminary, but it's the first I've heard back so I'm hoping I get selected!
[AT&T Galaxy Note 3 General] YungMoola15:
Lol at all of you for believing that one dude who said if you received 2nd survey you're golden. Just shows how gullible you all are believing that dudes bs
[AT&T Galaxy Note 3 General] tobago_88:
Actually they are not gullible and everyone here is or was in the same boat just waiting to hear something from Samsung. Why does it matter to you if we share with updates with each other? My messages did not imply that everyone will get a device. It implies that persons who are in a similar position like myself are likely to get a similar response from Samsung.

There are quite a few persons who got the 2nd survey and picked the Note 7 as their preferred device and did not hear anything back from Samsung. I thought it would be helpful to share my situation with those who are in the same position so that way we at least have a basis of what's going on.

At the end of the day we all may not get anything or we all may get a device. It's Samsung's call and this thread's purpose is to help those who have questions and help others in similar positions know what's going on with the program.
[AT&T Galaxy Note 3 General] Juliana1213:
Thanks for this! What exactly did you say on the first email if you don't mind me asking?
[AT&T Galaxy Note 3 General] YungMoola15:
I'm not even talking about lmao
[AT&T Galaxy Note 3 General] notoriousguy:
Which email did you use to ask for update?
[AT&T Galaxy Note 3 General] YungMoola15:
Please don't share that info, people are going to spam the hell out of them
[AT&T Galaxy Note 3 General] notoriousguy:
I mean he can tell me via PM. I got the second survey and also asked for an update. Just wanted to know if I am sending it to the correct e-mail the update request. Thats all
[AT&T Galaxy Note 3 General] exhibit_II_user:
Actually, his info was quite accurate...but then the whole Note 7 recall thing happened. For those of us second survey folks who selected the S7 or S7 Edge as our first choice, we are now being contacted with welcome emails. BS? I don't think so!