yashsingh1/xdaforums huggingface dataset:
[P3300, MDA Compact III General] RicardoC:
They replied to me, had a few emails back and forth with ideas, they say the problem isnt THAT common, when considering how many units they have shipped. But I wonder how many users just use it as a phone and not a PPC...I think HTC tech check this forum so they will be reading these posts from time to time.

As I mentioned the last email was a confirmation that they have confirmed its a hardware connection issue and have thus "elevated" the issue, I take that to mean formally tell Taiwan it needs sorting. I guess they will get back to me/us when Taiwan come up with a solution - I hope they do...even though mine is MUCH more stable with a "shim". Had maybe 3 errors in 10 days now, before it was twice a day atleast. If I hear anything more from them will post back here.
[P3300, MDA Compact III General] orunner:
I sent email to HTC support, but no reply so far. Actually, I am wondering why they said it is not a common problem. As you all may see from a German forum (someone post earlier), almost 50% devices DO have this problem.

http://www.ppc-welt.info/community/showthread.php?t=102683
[P3300, MDA Compact III General] Perjan:
I had this problem to: on my magician it was due to a illegal version of Pocketmind Pocketmusic. :o
[P3300, MDA Compact III General] victoradjei:
Interesting ! :p
[P3300, MDA Compact III General] Imaginati0n:
Unistalled resco yesterday...after intense use no problems till 10 minutes ago...i think after using tomtom again same strange files with square characters...already mailed HTC...their first mail was fast indicating it may be the card loose...and asking what software i had instaled...to me it seems like a hardware problem...and if it is...do we have to live with that stupid error? :(
[P3300, MDA Compact III General] melchor:
i think its a connection issue.

Today i use total comander, and voila, extrange caracters, but before i make a soft reset i try to use the original explorer, and surprise all the folders are ok without soft reset in the middle..

I love this machine,and i fight a little more , but if the problem persist and didnt find a solution i jump to another option.

I use for work and 80%, and cant tolerate this erratic behaviour, this can make me lose money, and a lot of time.

but for now i continue in the front.

Thanks
[P3300, MDA Compact III General] victoradjei:
Please indicate your device eg dopod, HTC, T-Mo etc

Had this once on my P3300 but after "clearing storage" (not full HR) problem gone to hell :)

Let us see if this is more prevallent with specific line of production eg. P3300, Dopod, etc.
[P3300, MDA Compact III General] debully:
Could someone maybe set up a poll asking what software is installed on affected devices etc?

Can someone with a better grasp of the english language update the wiki with what is actually known and unknown about this problem and include the HTC email address so we can apply more pressure for a fix.

This problem is a complete pain in the ass, and more frequently I am unable to resolve the issue with just a quick soft reset. HTC need to fix this problem as a matter of urgency - and I really think they should actually stop selling the Artemis until they fix it.

Cheers

debully

02 orbit - original ROM.

Sprite Backup, PocketMusic, Tomtom 6, Resco Explorer, PhoneAlarm.
[P3300, MDA Compact III General] Imaginati0n:
I sent yesterday this problem to msmobiles so they can publish the news to see if htc can do anything fast because this problem is realy annoying and we are not talking about a 50$ phone...:(, and as you can see more people already did that...I think htc should act quick and if its an hardware problem by the way the card is hold they should find a solution to replace it. Because i dont want to have a phone to have to take 10 precaution mesures to make it work.After loosing 7% of their stock value over the annoucment of the iphone i think they should act quick. I was very pleased with them and their equipments...already had 5 of their phones...but now i'm realy disapointed with this problem...

http://msmobiles.com/news.php/5957.html
[P3300, MDA Compact III General] buzz68:
Hi guys

a similar problem occured by reading from my SD card.

The wmp media could not read my music files stored on the card.

Starting the media library the files from the SD card were not available anymore. By running the libary update it takes a hell of time and just show an error message: No space to write libary content.

However the PPC filemanager had still access to the stored files. And by starting the songs out of file manager, the wmp played them all.

Now using the memory manager and as result it mentioned the cards capacity is used all and no space left.

So it was not a problem of the player, just the card was filled up?:confused:

Nevertheless i had used only half of its capacity by my own?:confused: Strange ... :eek:

All other space was occupied by hidden files, which i could not access nor read. Just used by anything ...

Intermediate Solution:

Move (or delete) all files to HD and format (just FAT only) the SD card new.

Move back files and as surprise everything works fine, including all programs stored on SD card.

It sucks, but i'll observe it.:rolleyes:
[P3300, MDA Compact III General] fortunados:
I have been using the machine for days , hours per day not problems at all.

Today morning I jumped in a car, just before everything was perfect, I put the machine in the car and tha car was jumpin in the road and in the turns, when I stopped all in the SD gone, strange caracters and so so.

I bet that it´s a physical thing, I will not try the paper soluction yet as I will not try to shake the machine so much, if it happens again I will put the paper thing.

¿Do you know any software to backuo the card witouth removing it from the machine ?.

Thanks.
[P3300, MDA Compact III General] Imaginati0n:
Spb Backup makes also a backup from the SD. But the problem is that if the SD gets corrupted also does the backup...the only solution i have is to copy all the sd information for my PC and when it gets currupted i format and copy again.
[P3300, MDA Compact III General] psargent:
I fixed the occasional corruption via my laptop. I used the "chkdsk /f" command from the Run console (where f is my sd card drive letter on the laptop). Fixes the corruption and opens up some free space without having to reformat. Of course this requires that you have a card reader and/or a microsd adapter. We'll see if it lasts...

At least I don't have to reformat everytime it happens!
[P3300, MDA Compact III General] EazyVG:
HTC have been told that a rom updates r on there way
[P3300, MDA Compact III General] Camstech:
SD Connection Issues

Like everyone else here, I also have the poor connection problem. I have a HTC 3300 I bought in Europe last year. In Oz, the only official version is the Dopod 800. Once a day the card "disappears" and I lose my music, and my maps. I don't use Tom Tom, I have Destinator 6, but the problem is still there. This happens also with smaller cards too. I am currently using a Sandisk 1.0GB card after dumping the 2G, but it has made no difference.

Normally a soft reset fixes the problem, but yesterday it would freeze during the re-start and only removal of the card allowed the phone to re-start. I then used my PC and an adapter to physically remove the corrupt files (photos in this case) causing the freeze. I don't save my inbox to the card so that is not the problem.

The other thing is that it is getting worse. It used to "lose the card" once a week, now more than once a day. I think it is because I am removing and replacing the card so often and the contacts are getting more worn, loose and worse as a result.

What a brilliant little device spoiled by such an incredible flaw. Somehow I don't think a ROM update is going to fix this problem, but I suppose we live in hope.

Cheers from Oz.
[P3300, MDA Compact III General] markdry:
I wouldn't be so quick on writing off a ROM fix, if the can fix the corruption, by somehow stoping a write (to card of FAT) when it detects a corruption(connection issue), then it may fail the write but wont permanently corrupt the card.

I have never not been able to see the card, so I think the lose of connection is very quick.
[P3300, MDA Compact III General] Ipnotik:
It's almost a week that I finally fixed this problem (0 errors, everything ok) using the partitioning procedure listed in this thread. I know that it's a temporary solution waiting for htc but it seems incredible to me that no one in this forum tried it. Why ?

Ipk
[P3300, MDA Compact III General] evaluator:
I will if all else fails but it's been a week for me with a reformatted card, 2 shims, no resco file explorer, etc. and it hasn't yet recurred. Meanwhile the only email I've been able to get from HTC is to tell me that I wrote the wrong department..........
[P3300, MDA Compact III General] Watson-I:
I tried it (partition 2Gb A-Data in to three ~660Mb parts), but it does not fix this problem...
[P3300, MDA Compact III General] Imaginati0n:
Already sent another mail for HTC to confirm if they realy found the problem and are working on a new firmware. But now answer for two days...they only replyed my first mail conserning the problem with the standart questions...but now still no answert for the two last mails i sent :(
[P3300, MDA Compact III General] Pjtheman:
Dont know whats going on with you guys...

I bought a 2GB MicroSD card off a-depot on ebay and it works perfectly, no problems so far (i think 2 or 3 weeks)...

I have tomtom navigator 6 on it which takes up ~1GB, and then about 800MB music...

Thoughts?
[P3300, MDA Compact III General] meschle:
Any of you guys using storage card tweaks? - i.e. internet explorer cache on the storage card etc... as I remember with the wizard this made the corruption problem worse. I would try to avoid programs that regularly write to the storage card as this will probably cause the corruption. If possible put such programs on main memory - worth a shot - if you can report back please.
[P3300, MDA Compact III General] psargent:
Looks like you hit the lottery, Dude! Hope it stays that way for you. ;) As for the rest of us in the unwashed masses, we are hoping for an HTC miracle sometime in the near future. Till then it's prayers and frequent backups! :(
[P3300, MDA Compact III General] fortunados:
Again I got a corruption today after aparently carry the P3300 on my hand while on the motorbike, I am very dissappointed as I am very happy with it but I cannot trust in it at all as I can lose all the info in any moment and this make it totally useless.

Cheers.
[P3300, MDA Compact III General] RikP:
I also had a corruption again today...

I have disabled storing attachments and i placed a piece of paper between the card and the sim card.

It went fine for a couple of week but now having the same problem again :(
[P3300, MDA Compact III General] mastelos:
i have p3300 from 27/10/06 it is from the first pieces in Greece

i have this problem once before 10-15 days when i reboot my pc and the usb cable was connected with 3300 via actvesync

after i take off the battery and put it again i do not have the same problem
[P3300, MDA Compact III General] Imaginati0n:
I just got another answer from HTC after asking if there realy will be a firmware update and all they answered was this:

We are currently investigating this issue and hope to have a resolution shortly.

I dont wont to continue to live on hope..this problem already made me loss a lot of important data :(
[P3300, MDA Compact III General] ian57:
I've only had my orbit for 2 weeks, 1st few days set it up same as my old exec with a new 1gb card, no problems very pleased with phone, tomtom works very well & faster than on exec at finding a route!:)

Troubles started about a week ago started TT no maps found! looked in file explorer most files missing or corrupted, panic I new of this prob, did a soft reset & all came back to normal, later it happens again, soft reset no good end up reformatting card & rewrite card, try the wedge trick, still get corrupted files, then all data lost again :eek: .

Tried partitioning card witth TT & program files on 1 side & my documents MP3 etc on the other but still having corrupted files on both, just can't find a pattern 2 fault. :mad:

But I 'm not 2 sure not a hardware fault, hope not.

This prob has to be sorted is it only o2's??

Just cant trust as a pda think I may keep my exec 4 now!! :cool:

Emailed support reply :-

apologise for the problems you have had with your P3300. We have had e-mails from a limited number of customer regarding this.

To resolve this can I suggest you uninstall Activesync from your PC and then re-install the latest version of Activesync, version 4.2.

If the problem persists after this, please contact us again and we will happily escalate the matter to our head office for further investigation.

Can you also include information about:

ROM version:

Radio version:

Extended ROM version:
[P3300, MDA Compact III General] Glebby:
After a week of normal usage I've got the gibberish on the storage card. It happens almost immediately after installing PhoneAlarm application and I had to made soft reset several times a day to get rid of the gibberish. Uninstalling PhoneAlarm did not help, then I did hard reset & backup restore and since then the problem did not happen anymore (24 hours for now). Hold my fingers crossed...

Reported to HTC, anyway.
[P3300, MDA Compact III General] raido:
HTC P3300

MicroSD 1GB Kingston.

ROM v: 1.12.405.1 WWE

date: 9/12/06

At first everything was fine. i've put some data to mSD card ( mp3 and some divx movies ) . All working and no porblem.

Then i installed some programs to SD card and and problems started.

meschle

Any of you guys using storage card tweaks? - i.e. internet explorer cache on the storage card etc... as I remember with the wizard this made the corruption problem worse. I would try to avoid programs that regularly write to the storage card as this will probably cause the corruption. If possible put such programs on main memory - worth a shot - if you can report back please.

indeed. used storage card tweak ( explorer cache ) with memaid.

also installed phonealarm and some other software on the card in short period..i mean that i can not say what caused the corruption but i know that if only divx movies and some mp3's where on the card everything was fine.

Now i used "Clear Storage" to start with clean sheet. I will put some files back to mSD card and i will see if the corruption happens again.
[P3300, MDA Compact III General] markdry:
<censor status=on>

F*&^&%$£("£^!&"%*("(*&"!£)"!£&*("£&)!^£k

<censor status=off>

Feel better now ;-) nearly a month of nothing wrong after using the shimy trick and then Sunday need to pick the in-laws up from a hotel, no prob, got tomtom on my phone (all very smug) and I start it up and "No maps"

I could have chucked the phone out the window, hurry with a fix please!!!!
[P3300, MDA Compact III General] Glebby:
Just thoughts... May it be possible the DOPOD ROM version is free of storage card problem? Can anyone who has this ROM confirm he has the same problem?
[P3300, MDA Compact III General] evaluator:
I finally got a reply pretty much like what others have gotten.

*******

Hello

We have been made aware of this issue and are currently investigating this.

We have no solution as of yet.

Yours sincerely

HTC Europe Support

callservice@htceurope.com

http://www.htc.com

************
[P3300, MDA Compact III General] Rudy Tedaldi:
Corrupt Micro SD Card

Hi,

I have exactly the same problem:

Corrupt 2GB Micro SD card for the second time. Strange characters are displayed. Folders not readable and programs not accessible anymore.

I had a Sandisk Micro SD card. I have already changed it but I still have the same problem with the new one (twice in 3 weeks).

So, I cannot believe it is a Sandisk issue. For sure, this is a P3300 issue. :mad:

I was very satisfied of the device and I was recommending it to everybody but now I am really disappointed.

What can we do ?

For your info, I have just installed software on it. I have not overclocked it and I have not yet any bluetooth headset (so, it is not a AD2P issue).
[P3300, MDA Compact III General] jdl1306:
I've been watching this thread for a while now, and have read enough and used my device enough to hopefully have some input of value, rather than just adding a "i've got issue too" post.

To add my experience, i've been running quite a "storage lite" setup and experienced corruption only once so far. I have ilauncher icons on the card, some music, ebooks, and of course TomTom maps. I'm not a heavy user, as i mainly use it for work, so don't have time to use it as an ipod and toy! I can almost guarantee that TomTom is NOT the culprit though - after over 2 hours of usage in a single day yesterday, there we no issues, so rule it out guys. I'm new to Sat Nav so I've also used it a fair bit to test out trips and the software - never corrupt after TomTom use. I also have all applications installed to main memory and not the storage card.

Those of you who have frequent corruptions (once per day or more), can you confirm if you have installed, and are actively running applications from the storage card? Can you confirm that you are accessing data areas of the card that are written to regularly? Do you close applications when you're finished with them that access the storage card, or generally leave them open (and accessing the card)?

This could still be either a hardware issue or software issue, but everyone uses their device so differently that it's too hard to tell at this stage. Lets try and get some hard data on how people who have the most corruptions use their devices to see if there is a pattern.
[P3300, MDA Compact III General] fortunados:
2gb sandisk ultraII permanent problems, corrupt, etc.

I changed to a normal 1 gb sandisk, reinstalled everything againg , using, tomtom, shake it , etc not problems whatsoever yet in the last days.
[P3300, MDA Compact III General] jdl1306:
Another thing - out of those of you who consider your problems to be quite bad, where did you get your card from? I'd be curious as to who has purchased a fake "manufacturer" micro SD card as these are known to have markedly lower performance, and if these issues are symptomatic of write issues then they would be much worse with the fake cards.

As an example, i'm led to believe that Sandisk have not yet released an Ultra II 2GB micro SD card, so those of you with those cards and extensive problems please raise your hands! Basically, who has a cheap card they've bought off ebay or from a Hong Kong distributor offering a deal that was too good to be true?
[P3300, MDA Compact III General] psargent:
Here's some data for you: HTC Branded P3300 / Sandisk 2gb Micro SD purchased from Ebay.

I have had the corruption issue (the one with strange characters and inaccessible data - fixed easily with soft reset) on the order of once per 10 days. Not a big deal - just very annoying.

I have had a complete collapse of my card (only fixable with reformatting of the card) once since I got my P3300 in early November. I learned the hard way that a good backup stored on my laptop hard drive was going to be a necessity.

My configuration has my core programs (PocketBreeze, Photocontacts, PhoneAlarm, TomTom) and a few other installed to main memory. The rest of my programs and games (about 20 of them) are installed to the card. I have the USA and Canada 900mb map installed as well as about half a gig of music.

Hope this helps. I check this thread regularly, so ask questions if you want more specific info - think it's a good idea to try and identify the pattern here...since HTC seems to be dragging their feet.
[P3300, MDA Compact III General] debully:
My card was neither cheap or from Hong Kong and is an ultra II 2Gb Micro SD.

http://www.mobymemory.com/proddetail.asp?prod=SDSDQU-2048

Maybe you should call trading standards -or check your facts.
[P3300, MDA Compact III General] jdl1306:
Debully, Sorry you seem to have taken offence at my queries. I'm trying to get some order to the posts here so we can dissect what is happening and look for a pattern. I was told by a SanDisk distributor that they do not have an Ultra II version in 2GB size (yet). I am actually following it up directly with SanDisk now.

On your Sandisk packaging can you confirm that it states it is Ultra II? If you are having significant issues can you also post your setup and how you are using the device and card so that we can collect some useful data?
[P3300, MDA Compact III General] jdl1306:
FYI - I've received a response direct from Sandisk indicating that they do not currently have an Ultra II 2GB micro SD available.
[P3300, MDA Compact III General] victoradjei:
Please don't divert attention

Please allow us to find a solution by either shouting to HTC, card manufacturers etc. I checked tha SanDisk site b4 buying mine :)

If it is not available in your region just don't generalise. It could be different elswhere. This is sandisk site:

http://www.sandisk.com/Products/ProductInfo.aspx?ID=2027

I bought mine from here since November. Initially had problem but one format solved it. no shims and all voodoo manoeuvres:

http://www.pdashop.nl/product/34038/sandisk-microsd-ultra-ii-2gb.html
[P3300, MDA Compact III General] ian57:
any 1 NOT useing MS voice command v1.6 and having data loss prob

Seems like HTC dont want to help if phone is a ORBIT

My reply :-

From the last email you sent us, it appears that you are having difficulties with an O2 orbit. If this is the case, we will not be able to support you as that is a branded device and as such support questions must be directed back to O2.

But I have been giving my phone some testing after removing MS voice command (since it was the last application to install) 2 days now with no problems:) a all time record.

B4 2 or 3 corruptions per day TT no maps etc(soft reset recovers all):eek:

And twice complete data loss causing reformat card & full restall:mad:

Therefore any 1 NOT useing MS voice command v1.6 & But still having data loss prob, if so my theory may still be wrong.

Or could MS VC be the problem???
[P3300, MDA Compact III General] Imaginati0n:
I use voice command every day...already tried almost all apps one by one...and the problem is the writing in the card...not a specific app...till now i unistalled resco...it only happened 3 times since then but i noticed on time and a soft reset did the job...but i use voice command every day and dont have a connection..and voice command has to be installed on the phone memmory so theres no writing in the card.
[P3300, MDA Compact III General] etudiantus:
I would like to add something regarding the card issue.

Several times I had data screwed up on my 1gb sd card (transcend). Once I've got two identical "My Documents" folder and "Program Files" evaporated. That time SR didn't help. I repared the card with a little bit of diskediting and using windows scandisk.

Afterwards I had 2 or 3 time just garbage instead of card's root folder which was reparable by SR.

The problem I think is not as trivial as putting a piece of a train ticked between memory and sim cards. It's strange that garbaging affects only the root folder of the card (recall that FAT/FAT32 formatted card has 2 copies of FAT and root folder in the beginning of the card). Is there anybody in this forum who encountered data corruption in files (not just the root folder) like squealing in MP3 files etc.? Those who gets the problem N times a day must have seen corrupted data in files in case if the problem is only in physical contacts of the card socket.

I can also imagine a bug in software component, like FS driver and/or caching mechanizm. If you look at HKLM\System\StorageManager\FATFS, there is a couple of parameters like CacheDll, EnableCache. There might be a problem in disckcache.dll. I don't know what's gonna happen if one disables caching of the card. If it removes the problem then it could be a solutions (if only the card does not become slow like a hell).