yashsingh1/xdaforums huggingface dataset:
[P3300, MDA Compact III General] ojster21:
HTC about network branded phones + wiki

I was told by HTC that it would take even longer than the 'unkown date' to get the rom upgrade out on network branded devices, as for example o2 customise it.

Do check out the new artemis wiki tho. I just stuffed some card behind my sd as a last resort, as thats what the wiki and this thread suggests, and so far my sd problem is looking more stable.:) no probs yet

Although i still have a booting loop problem, it rebooted itself 4 times after spb back up

HTC did mention they were aware that it might have something to do with bad sd contact, they are trying, but they wont provide too much support if you are on a branded network.

Maybe they should sell the phone with a cardboard wedge for your micro sd slot! :rolleyes:
[P3300, MDA Compact III General] victoradjei:
I second that:cool:
[P3300, MDA Compact III General] sirgawain123:
My card is only 1GB but I have also suffered corrupt FAT(strange names in folders, and being unable to open them) .

Iused my HTC for 2 weeks without a glitch when first corruption appeared. it happened after i reinstalled microSD card.

two more corruption episodes since then.(within a week)

I have reinserted the card with more pressure, and also, locked the SIM with more pressure.

now three days working without corruption. Lets see.

HTC is being very slow to resolve the issue, via ROM update, wedge, both, or whatsoever.
[P3300, MDA Compact III General] Bart1981:
I have the P3300 for about 4 weeks now, but I have never had a corrupt card. But maybe that's because I only have a 1gb card?
[P3300, MDA Compact III General] varvocel:
Bart - other users (like sirgawain) have 1GB cards too - and they have data corruption problem, so stay tuned :)
[P3300, MDA Compact III General] RicardoC:
Isnt this a pain really. Apart from the SD corruption I love it, best PPC had to date .... ARGHHH - feel better now :)
[P3300, MDA Compact III General] nm8:
I have ordered the P3300 version from Expansys UK. Their website shows its in stock now, but when I ordered their email to me shows AWAITING stock.. I called them up and asked why.. they replied the website is wrong... anyway... I have a feeling that the new ones will be trouble free... I HOPe!
[P3300, MDA Compact III General] EazyVG:
When you run Spb Backup, once completed, the phone needs to be rebooted, and Spb backup does it automatically, unless it rebooted 4 times by simply backing up once.
[P3300, MDA Compact III General] varvocel:
I share your feelings Ricardo...
[P3300, MDA Compact III General] varvocel:
@nm8: Stay tuned and let us know what's going on. There was post about O2 is not selling Artemis too, but I've seen it on their on-line shop.
[P3300, MDA Compact III General] leyton01:
Maybe we should suggest to HTC that WM6 will solve the problem :) Hello free upgrade ;)
[P3300, MDA Compact III General] BUSPBP:
Just got a response from HTC, it's quite positive:

====

Good Morning,

As your device is O2 branded I recommend that you contact O2. The issue you describe is something we are aware of and are currently in the process of rectifying. It seems to be linked in some way to the latest updates to Windows Mobile 5 and as such we have also enlisted Microsoft's help in solving this. It seems that the device is accessing the memory while it is in an idle state.

We believe we have now fixed this issue and we are in the process of creating a ROM update to give this fix to our users. We hope to have this released to the public in the very near future. In the meantime, to workaround that, you can set the device to turn itself off after 1 minute in the power options, then let the device turn itself off instead of pressing the power button.

Once the ROM has been released, it will be available for download from the HTC website in a new section that will be added when the ROM is available.

Obviously if you do not wish to wait for this update, that is entirely your prerogative, and we would like to apologise for the problems you have experienced with our product.

Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html

Best regards,

===
[P3300, MDA Compact III General] evaluator:
My, that is good news. Thanks.
[P3300, MDA Compact III General] nm8:
Whewww what a relief... Im still waiting for my P3300 to be delivered... maybe it now includes the new ROM!!!
[P3300, MDA Compact III General] RicardoC:
Fingers crossed.
[P3300, MDA Compact III General] Imaginati0n:
Finaly...i sent another e-mail 2 days ago but still no answer...but finaly some news..
[P3300, MDA Compact III General] dood:
Wow! Thats excellent.

By the time my contract on my current phone runs out, I'll be able to pick up the Orbit & new ROM (I hope!!)

D.
[P3300, MDA Compact III General] barneyhaye:
Update on my Orbit Saga

With the possibility of a new ROM looming, this post might be too late, but...

After getting my Orbit back from O2 it corrupted again. Spent a few hours on a Sunday rebuilding the MicroSD data and restting the phone. I reformatted the card FAT32/512, and the capacity went from 2GB to 900 MB (no idea why!). I also set all timed poweroffs to at least 3 mins (but continued to power off with the switch).

Two weeks later all is still working, TOMTOM every day. Funny event two days ago though. I tried to fire up a StyleTAP program from the card and it errored with some file not found. In file explorer the card looked corrupted with all folders lost but an attachments one. So I tried TOMTOM - and it worked perfectly - even finding its maps on the card. Strange. So I shut down all programs, soft resetted. Evrything came back working fine.

Don't know what it means, but I like it.
[P3300, MDA Compact III General] kakainis:
Told u it was WM5 problem! Probadly some bad **** in aku updates.
[P3300, MDA Compact III General] evaluator:
Sprite Backup that comes with the Artemis claims to be able to restore across a ROM upgrade. That would be nice to use when the new ROM comes along. Have any of you tried this feature? Does it work well?
[P3300, MDA Compact III General] Imaginati0n:
Just received an answer from my last e-mail for HTC. Lets cross fingers and wait for the rom update...

Good Morning,

Thanks for your email regarding your P3300.? The issue you describe is something we are aware of and are currently in the process of rectifying.? It seems to be linked in some way to the latest updates to Windows Mobile 5 and as such we have also enlisted Microsoft's help in solving this.? It seems that the device is accessing the memory while it is in an idle state.

We believe we have now fixed this issue and we are in the process of creating a ROM update to give this fix to our users.? We hope to have this released to the public in the very near future. In the meantime, to workaround that, you can set the device to turn itself off after 1 minute in the power options, then let the device turn itself off instead of pressing the power button.

Once the ROM has been released, it will be available for download from the HTC website in a new section that will be added when the ROM is available.

Obviously if you do not wish to wait for this update, that is entirely your prerogative, and we would like to apologise for the problems you have experienced with our product.

Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html

Best regards,

Jason Newport

HTC Support

callservice@htceurope.com

http://www.htc.com
[P3300, MDA Compact III General] varvocel:
Bad news

I'm really disappointed now.

Here is an answer for my e-mail about our problem with microSD card. I've received this e-mail today, just 30 minutes ago. I think it's totally unfair to treat us that way. I think all Artemis owners having the same problem with SD should send letters to HTC with demands of clarification. This answer differs from last two witch we have seen in this threat.

Just compare:

"We believe we have now fixed this issue and we are in the process of creating a ROM update to give this fix to our users.? We hope to have this released to the public in the very near future."

with:

"Unfortunately, there have not yet been any major developments with solving this problem yet."

Here is last answer from HTC Support:

===========================================

Dear Customer,

Unfortunately, there have not yet been any major developments with solving this problem yet. We have identified the cause to be when the device is forcibly switched off by pressing the power button while it is still reading from the memory card.

To prevent this from occuring, for the time being, please do not use the power button to put your device on standy, and instead, allow the device to time itself out and switch itself off.

We will let you know of further solutions as we come across them.

Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/cs_by_phone.html

Best regards,

XXXXXXXXXXXXXXXX

HTC Support

callservice@htceurope.com

http://www.htc.com

===========================================
[P3300, MDA Compact III General] rickgillyon:
Why XXXX out the responder? I would reply with the names of the two responders and ask for clarification, probably yours just isn't up-to-date...
[P3300, MDA Compact III General] varvocel:
I don't want to public his personal data.

Maybe my responder is not up-to-date like you said, but if he doesn't have informations about development progress from 23.02.2007 it's too bad for us (and him I hope).

Worse suspicion (for us only) is - my responder is just more honest.

In any case it is not good for HTC's reputation.
[P3300, MDA Compact III General] rickgillyon:
I can't see what they would gain by saying a ROM is being prepared when it is not. What would be the point? Most likely no-one told your guy, just ask for clarification.
[P3300, MDA Compact III General] varvocel:
Simple, real life example: when I talked with HTC's local support (maybe 2 weeks) ago, after long and not so pleasing discussion I was told that their directions from main support are "chill out clients, ROM is on the way".

I don't know HTC's support tactic, but I know they gave different answers to us. It's not my fault, it's their fault and I think it'll be better for us to focus on problem instead of arguing about detail like "he know, he doesn't know"...

Greetings,
[P3300, MDA Compact III General] rickgillyon:
How do we "focus on the problem"? Whatever answer is correct, we're still waiting for a ROM, it's probably only the length of the wait which changes. We'll get it sooner or later...
[P3300, MDA Compact III General] varvocel:
Like somebody on this threat said maybe users pressure will shorten a time of waiting. It's your right to do nothing with it and wait, but other P3300 owners may want to try do something...

Besides I think our discussion may be not so interesting for others, then EOT for me.
[P3300, MDA Compact III General] SeriousX:
Hello people! I might just have the solution to HTC memory card problem, but im not shure about it, i dont own Artemis or Herald so i cant check it out.

Today morning i had a great idea:

I own a Qtek s110, for today plugins i use SPB Pocket Plus 3 and it has 1 thing that differs form using it on any other device - the memory card status! It is hidden on Qtek. When you try to enable it it tells you that it may be the cause of data loss and instability of system. As you should know Qtek is built by HTC.

My idea is try to disable any memory card status idicator and see if that cures the problem, because i think this trouble has been on long before HTC brand started building their own devices! Good luck!
[P3300, MDA Compact III General] eriknie:
Solution for me:

I've had the problem the first week that I've got the P3300 (actually a MDA Compact III from T-mobile in the Netherlands). Every day it went wrong. I went to a T-Mobile shop and they replaced the 1 GB Micro SD with another one. Since that time (2 months ago) everyting was okay.

So I really doubt that it is a software problem. I can see two reasons what is causing the problem:

1: Mechanical problem: The second card could be mounted slightly different and this does not give the problem anymore. I could test this by re-inserting the card, but I don't want to do this because my P3300 is now stable

2: Software problems with certain Micro-SD cards, Although both SD card where Sandisk 1 GB cards, I'm not sure if they where exactly the same type and even if they where it is still possible that there are multiple firmware versions available of the SD card. Perhaps there is some incompatibility for certain SD cards.

I'm a very happy P3300 owner and hope never to see this problem again. The first weeks I was backupping every day, now I'm getting sloppy again and that's a good sign!
[P3300, MDA Compact III General] jmesgon:
Hello from Spain:

Can you say me, how did you do it?
[P3300, MDA Compact III General] GOS63:
Unfortunately, it doesn't work. I tried just few mins ago. I also have a specific way to reproduce the corruption problem in my device, but as I know some users that tried this test they didn't find any corruptions, but some others did. Try this test, just to exchange our experience.

To reproduce this problem, I use the SlovoED application (I have to clear this is not a problem that SlovoED or any other application is responsible, but those apps, are using a large amount of memory and for this reason they produce the problem and are not creating it.)

Its very important to follow exact the steps below:

1. Run the SlovoED program

2. Search a word (e.g. cat)

3. Now, close the program from its exit menu.

4. Wait about 5 secs.

5. Switch off the device from the close button at the right up corner.

6. Now, wait for 4 minutes, switched off, without to open the device or use it with any matter.

7. After the end of 4 (or more) minutes, switch on the device

Now, examine the storage card to see if everything are OK there. In my case, I can see sometimes an absolutely empty card, some other times corrupted names with small boxes etc. Doing a soft reset, the all things returns to the normal position and everything seems to work fine. I also used the "Destinator" application to reproduce this problem.

I have to mention, that my location is in Greece, but therefore I use the english region for my device, so there are not a problem about the fonts etc.

(Forgive my english if there are syntax errors. I'm Greek:) )
[P3300, MDA Compact III General] jenom:
P4350 Herald

I have a P4350 Herald and the exact same Problems. I now got the same answer from HTC as Imaginati0n. So I hope next Week there will be an update. For now I install most applications in the main memory for it seems to reduce the chance of getting this error and also reduces the amount of damage caused by it.

Obviously software with huge data IO installed on the storage card gives this error, when you switch the device off during a file operation. For example I got this error quite early. ScummVM was the first (and only) program I installed and it took only 1 day to corrupt the data.
[P3300, MDA Compact III General] Sky740:
Managing the problem

'Obviously software with huge data IO installed on the storage card gives this error, '

My 2gig card is 75% full and includes Lexipedia full 950mb version. Not sure if it helps but this is how I'm avoiding corruption until a patch is released (had no corruption issues for 4 weeks now):

- set all applications to save to internal memory - word, excel, notes, photo etc.

- set to auto power off after 2 mins

- soft reset (via Magic Button for convenience) after every session of reading from the storage card, e.g. using TT6, Lexipedia, Lexionary...etc.

- stopped using WM Media Player

- move any docs/spreadsheets I'm working on (and accessing a lot) to the main memory

- avoid any Today screen apps and switched to default WM background

The biggest pain is soft resetting so often, but it's better than chucking the phone in the bin - which, BTW I have considered!

Finally, I spoke to T-Mobile UK who said its German company is aware and working on a solution itself which would be posted on its download site:

http://www.tm-phonedownloads.com/mdas.html

Fingers crossed for a solution soon!
[P3300, MDA Compact III General] evaluator:
This is certainly an unpredictable problem. Almost 2 months ago, not long after I got the Artemis, the card corrupted badly. After reformatting to FAT32 I followed almost every precaution suggested in this thread and then eliminated, one by one, each precaution. I removed the paper wedgie, used RESCO explorer, used WMP, wrote everything I could to the card including TomTom, used TomTom frequently, used the on/off button with wild abandon, etc. but the card hasn’t corrupted again to this point. I realize this is probably just dumb luck though, so cheers to the pending ROM update!
[P3300, MDA Compact III General] rickgillyon:
Same here, I write-protected the card, stopped using WMP, and still carry a backup of the whole thing, but am now using WMP with a write-enabled card without issues for weeks. Weird...
[P3300, MDA Compact III General] alpharom:
Corrupted SD card

Hi All,

I have an O2 Orbit with a 1GB sandisk card and this problem has just happened to me. The ONLY files corrupted are under the 'program files' directory on the SD. I found this out after restarting the Orbit and getting errors that it cannot find XXXX file. This was because the programs had been installed on the card rather than the device. However, Tom Tom 6 is installed on the card and still works and reads all the different maps!!

This problem occured after taking a photo that was saved to the SD.

I would have said that this was to do with the SD card had I not read this thread but now I'm inclined to believe that it relates to the hardware on the device itself. If thats the case, I cannot see how HTC will resolve this without a recall.

I currently have a SP5(for daily use), an Exec (as a paperweight) and have had no problems with either of these. The idea of the Orbit was for the built in GPS which works great.

I must stop collecting these phones!!

Here's hoping for a resolution from HTC.
[P3300, MDA Compact III General] jenom:
FAT

I got a new idea this night which may cause the problem. Maybe it's the FAT-FS itself. I remember in those good old days a lot of trouble with this FS. For example there was a restriction to the root folder. These of couse shouldn't apply to fat32, but who knows. Here are some informations this . The only security feature FAT32 provides is a copy of the MFT/FAT.

So it seems to me that small IO errors can easily damage the mft. That would correspond with my experience with operating a fat32 on an external HD. Than data corruption too happened and files got lost the same way.

So it seems clear that some IO is going wrong on the SD. Let's hope, that this is no hardware bug but software related.

cheers!
[P3300, MDA Compact III General] irv777:
is Dopod P800W affected?????

Hi, can anyone with a Dopod P800W branded device confirm in this thread that they are not getting the error everyone else is having....it seems to me that its only happening to other branded devices like HTC, MDA etc but not the Dopod P800W......ive done a search on this thread and read through it all and i cannot see anyone with a dopod P800W being affected by this....can someone confirm please as i am about to buy the dopod one here in Australia....thanks a lot
[P3300, MDA Compact III General] rickgillyon:
Unless you think Dopod fixed it completely by accident in their customisation, it would be a stretch to think that the Dopod isn't susceptible. The fact is that a lot of the O2 and HTC devices are working reliably, and the Dopod is far rarer, which is probably why it doesn't feature here. But I wouldn't bet on it not having the same weakness. Seems like a whole range of these devices have the same fault.
[P3300, MDA Compact III General] Khuanchai:
I'm using Dopod P800W for a month. Never experienced this problem. I'm using a 1GB Kingston MicroSD card in which lots of applications including Powermap installed. My friend who is using Dopod P800W with 2GB MicroSD also said he never experienced that.

I'm thinking about a driver issue. This is similar to my previous experince using a 2-GB USB 2.0 flash card with my notebook's USB 1.0 port.
[P3300, MDA Compact III General] irv777:
thanks for the replies guys, i think it could be a driver issue aswell and also how the card is formatted......i read somewhere that one user formatted the card using his digital camera and never experienced the problem ever since......
[P3300, MDA Compact III General] CAVADIAS:
After installing dopod lite edition I stopped having corruptions in my memory card.
[P3300, MDA Compact III General] B.S.E.:
My 2gb card proper died today.....:(

Pc couldn't format.....:confused:

So tried formating in a camera, then again on pc and.....

" BINGO "......its worked, re-installed all progs, so far all is ok.......:D
[P3300, MDA Compact III General] res054:
Dopod P800W

Hi. I am using Dopod P800W and it's always correupted to my Sicro SD card mostly every week.
[P3300, MDA Compact III General] GOS63:
A Reproduction found

Hi guys,

is there any one of you, possible to reproduce this problem in Artemis?

Perhaps after some short time, to have the solution about the corruption of the SD cards, because the ACE Hellas company in Greece, is able now to reproduce the problem.

Before two days, I went there, and I reproduced the problem with specific steps, a lot of times, using some programs that are installed in my device. Because I was able to reproduce this problem, using the "close" button of the device, or letting the device be closed itself with a power off time after 3 minutes, or more, this one proves that HTC today, is far away of the real solution, when they claim that a power off time, after one minute or more, is the solution for the moment and an upcoming firmware will cover this problem.

Now we are in a very close cooperation with ACE Hellas, to prepare a P3300 device, including the reproduction steps, so HTC could be possible to reproduce at any time the SD corruption problem. Doing so, we believe in a very accurate solution from the HTC, about the problem, very soon.

Be patient and keep tuned... :)
[P3300, MDA Compact III General] RicardoC:
Thanks, keep us posted.
[P3300, MDA Compact III General] nm8:
This means that micro sd card corruption is clearly a software issue and not a hardware issue. Im thinking of cancelling my order and wait for a

HTC P3300c (VGA screen + CROSSBOW - SD card corruption)!
[P3300, MDA Compact III General] J@n:
card

I repair all cards with Arconisdisk Direcktor server.

And de all working again a 2gb that have onley 600mb is again 2 gb

and i repeair some more cards the all going now !

Jan
[P3300, MDA Compact III General] Longhair:
Silly question...

Are you part of HTC team (employee) or just someone who is having the same problem as everybody else who has posted?
[P3300, MDA Compact III General] GOS63:
I'm someone having the same problem with you, using an HTC-P3300 and having the corruption card issue also. I just found a reproduction path, using some installed software in my device and I provided this path to HTC Hellas company.

Today, an HTC Hellas technician, following my directions (I showed him this direction when I went to their offices few days ago), announced that has confirmed on another HTC-P3300 device, the reproduction. They can now to reproduce the corruption issue, something that it was'nt possible up to this moment. In few days, the international HTC company, will take on hands, this path and probably the faulty device, to examine farther this issue. We believe now in a more accurate solution from them in the upcoming firmware. I will inform this forum for the progress of all those actions taking place now and for the results.
[P3300, MDA Compact III General] evaluator:
What is the path to reproduce the corruption?