yashsingh1/xdaforums huggingface dataset:
[P3300, MDA Compact III General] evaluator:
FYI, I asked again...no change.

**************************

Tue 4/3/2007 2:55 PM

Dear Mr xxx,

Thanks for your email regarding your P3300. The issue you describe is something we are aware of and are currently in the process of rectifying. It seems to be linked in some way to the latest updates to Windows Mobile 5 and as such we have also enlisted Microsoft's help in solving this. It seems that the device is accessing the memory while it is in an idle state.

We are currently still investigating the matter with the help of our engineers in Taiwan, but in the meantime, to workaround the problem you can set the device to turn itself off after 1 minute in the power options, then let the device turn itself off instead of pressing the power button. Once we have fixed the problem, I have no doubt it will be released in some sort of ROM update in the near future. Thank you for your patience in this matter.

Best regards,

Michael Kirk

Michael_Kirk@support.wdsglobal.com
[P3300, MDA Compact III General] rickgillyon:
I did the same, emailed and said that it had been 2 months and that still no fix was unacceptable. I got the same stock reply with no explanation for the delays.
[P3300, MDA Compact III General] asaadxda:
Many thanks mskhan for your advice firstly to discover such a wanderful media player and secondly, yes I think it is seems to solve the problem. I recommend it to all. Thanks again
[P3300, MDA Compact III General] varvocel:
I received the same answer as Evaluator from HTC support. They are disregarding us completely now sending mails generated by autoresponder. My Artemis will be returned from "repair" after over 2 months - HTC's authorized service changed mainboard so I will waiting for another data corruption...

@ImaginatiOn:

What about your e-mail and complain?
[P3300, MDA Compact III General] Imaginati0n:
already 2 days and no reply from HTC :( The other e-mails they replyed soon but this time I told that dont want no stardart e-mails and just want a answer or a way to have a refound of the defect product I have for 5 months. Soon I receive...if I receive anything...just dont know...i will post it here
[P3300, MDA Compact III General] satbox:
Here is the response I received from HTC support. Always the same song...:mad:

Dear Sir,

I am sorry you are experiencing these problems with memory card corruption, however we are still working on this and you can be assured we hope to have a fix for this in the shortest possible time.

Thank you for your enquiry, Should you have any other problem, please do not hesitate to call us. Your Local number can be found at http://www.europe.htc.com/support/csbyphone.html

Best regards,

Jon Steward

HTC Europe

callservice@htceurope.com
[P3300, MDA Compact III General] ojster21:
Why don't we all start contacting Watchdog and see if they can get any further?

http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml
[P3300, MDA Compact III General] varvocel:
HTC released ROM upgrade for Trinity (enabling GPS functionality) . Maybe they will have some time for us now ;)
[P3300, MDA Compact III General] murrayalex:
I swopped my sd card from a san disk ultra to normal san disk card and things have been fine since (famous last words)...that is now over a week whereas before I was getting card probs every second day.
[P3300, MDA Compact III General] murrayalex:
I also meant to say that I didn't bother formatting the card in windows...I just stuck the card in a card reader and copied across all the stuff on my imac at home....since then, everything has been fine.
[P3300, MDA Compact III General] RicardoC:
Friend of mine has the same problem on his Hermes (Orange SPV M3100) since starting to use a Sandisk Ultra II MicroSD so appears to be a WM5 issue.
[P3300, MDA Compact III General] Bakterio:
...... some developer should take a look at this!

Hi!

Just my 2 cents on this issue.

I've tested this procedure... the hard way, and it seems to work like a charm. In fact, there are two programs involved..

SPB Diary installed in storage card

MortPlayer

Step 1: Alarm signaler

SPB Diary asks me to inset the storage card (and that is the sign that something is wrong with the card)

Step 2: Solution

Start MortPlayer with "refresh favourites structure" setup, and as soon as I see the 'playlist'

Step 3: Check

Just click on SPB Diary (where it still asks for the storage card...) and if it comes back... VOILA! ready to rock!

The question for developers is:

There seems to be something in MortPlayer that reads the 'reserve FAT' instead of the corrupted first copy, and writes it ok. If somebody could write an app that 'checks' (as I've already seen in another thread) to check for corruption, and, if found, does exactlly the same as MortPlayer (or if not available, in the meantime just launch Mortplayer!).

I've only seen this 'corruption' when switching on, never in the middle of work, so it could be launched just then (if that makes sense and can be done)

...and one more thing. I think from what I read that this problem is not an Artemis problem, but a general problem with SD technology. I had similar problems with PalmOS and a TREO650, and a friend of mine has had the same with a s200 (prophet), it's just that with the artemis it may be worst!:mad:

Salut!

Bakterio
[P3300, MDA Compact III General] Patrick_UK:
No problems on my Orbit with a Kingston 2gb card.

But I have had a similar problem on my X51v.

It turned out to be a fake Sandisk SD card which I had bought.

So it could be that people have got fake cards.

You can tell only after it is out of the packaging, as it doesn't have a hologram on the back of the card.
[P3300, MDA Compact III General] varvocel:
People have problems with many brands of sd cards. I tested original (I'm sure) Sandisk and Kingston, other users tried other brands and sizes of SD...
[P3300, MDA Compact III General] Imaginati0n:
it's a real shame to HTC...one week and no aswer since my ultimatum for a date of a solution or a refound for my 5 months of using a defected product :(...and not even a word from them...it's realy my last htc...and i had a real good opinion from my previous devices...the bigger it gets the worst it works ...not even decent support...
[P3300, MDA Compact III General] varvocel:
They are probably consulting this case with their lawyers. The answer for you will be used by other P3300 owners so I think HTC will delay it as long as possible.

Besides HTC's support and service don't keep abreast with new models production growth rate.

But of course it shouldn't be our problem and I think it's short range strategy. Customers will seek other brands devices in the future.

ImaginatIon - I cross my fingers, don't give up!
[P3300, MDA Compact III General] dokaz:
Maybe a solution

Sorry for my english, I'm french, but i will tryng to help you.

I haved the same problem on my HTC. Once a day, i lost all the data saved in my mSD card, and the names of the folder was not readable ( strange caracters).

I think it's because of the card don't touch enough the card reader. So, i've put a piece of paper between the mSD card and the SIM card (or it's better to use the paper whose unlock the mSD card). That's permit to push the card on the card reader.

After that, i haved switch on the PDA and immediatly, i can read all the data saved on my mSD card (tomtom card, SPB Mobile Shell and Back-up, Games, MP3 and Divx).

I hope that can work on yours, i'am happy for mine because this problem is very boring.
[P3300, MDA Compact III General] varvocel:
Maybe I'm wrong but user sciencist suggested the same solution:

"I was thinking it might be a problem that the card is not tight enough in the lock so it would lose the contact, so what I did is that I used a small pice of plastic a little thicker than the lock of the sim-card to give higher pressure on the memorycard under the battery."

Unfortunately it doesn't work for all Artemis owners (like me) :(
[P3300, MDA Compact III General] dokaz:
Oh sorry, i didn't read that.:o
[P3300, MDA Compact III General] :
it also happens on my Dutch T-Mobile MDA I(=HTC Magician)

with my 4GB SD
[P3300, MDA Compact III General] simonbratt99:
hi,

updated news:

Just spoke to HTC, they are still confirming the ROM update to fix this problem will be out 'soon'. HTC support guy was excellent (i.e. he knew all about the problem) .. said its taking a bit longer because they are trying to cram in as much as possible in this update.

For us XDA Orbit users we have to wait for O2 to 'Tweek' the ROM with thier branding, so more delays.

Spoke to O2 this week and last week, im just amazed they have no idea about any problem. I offered a link to this forum and thread (to a technical support person), which they were interested to read.

They said they would get back to me. I hope they brief thier support team so other who phone with this problem dont waste hours of thier life on it.

Cheers

Simon
[P3300, MDA Compact III General] Philip:
Surely this is the wrong thing to do. The data file corruption is a CRITICAL issue. There is a need to release a fix absolutely as soon as possible. If HTC want to add some extra functionality or bells and whistles (or even bug fixes for less critical or less commonly encountered bugs) then they can do it at a later date.

I am currently using the Artemis as my phone, diary, contact list, to do list, etc, etc, but I can have no confidence that when I go to use it I won't have a warning from SD Sentry telling me to soft reset my device (again).

Like many here, I have a number of HTC devices (XDA II, XDA IIi, XDA Exec, Vario II) and the XDA Orbit has by far the best functionality for the form factor - but is also the least reliable :-( HTC need to fix this, and fast!
[P3300, MDA Compact III General] simonbratt99:
i completely agree philip.!!! 110%
[P3300, MDA Compact III General] biranouran:
Today, I got the same problem. So HTC must do sth right now!
[P3300, MDA Compact III General] varvocel:
@Philip:

I agree - this is critical issue and without resolving it Artemis is useless as business device (especially with it's small amount of free memory). We just can't save all data in RAM.

Honestly, I think HTC knows that and all these gossips about bunch of extra bonuses in ROM update are for cool us out.

HTC's support is really very poor. I'm waiting for mainboard 2 months and today HTC's authorized service told me "just wait another week please, we don't have parts for repair". I don't remember how many times I heard that.

Now we have very nasty situation - no parts for repair, no ROM upgrades for critical problem.
[P3300, MDA Compact III General] Gajet:
Although you can't help but hope that the "Feature packed" ROM fix will actually be WM6, and the reason it's taken so long is purely because they decided ages ago, not to fix the problem but just give us free WM6 upgrades where the problem dosn't exist (hopefully).

(Although I can't really comment as I've never experienced this problem)
[P3300, MDA Compact III General] kachoperro:
Some colleagues here in Spain are using the tips I posted. Near two months and we have no problems at all.

I keep thinking that activesync is the program responsable of all problems
[P3300, MDA Compact III General] varvocel:
Hi Kachoperro,

Do you mean not autolaunchig AS and leaving one PC association, or the procedure described here: http://xdaforums.com/showthread.php?p=1186599#post1186599

Best wishes,
[P3300, MDA Compact III General] simonbratt99:
update on my experience....

O2 have given me 1 months line rental back as a good will gesture for the problems so far.

I think thats fair..... for now. Depends how long it takes for the ROM to come out.

At least O2 are admitting to me they know about the problem now, (to me)
[P3300, MDA Compact III General] kachoperro:
The procedure described here:

http://xdaforums.com/showthread.php?p=1186599#post1186599
[P3300, MDA Compact III General] varvocel:
Do you switch device off with power button or auto sleep mode?
[P3300, MDA Compact III General] Patrick_UK:
I found the below about corrupting memory cards, it might help.

****QUOTE****

Missing/Corrupt SD Card?

This mod seems to make the SD Card more stable, and avoids the problems encountered by some members where the SD Card either disappears or the card 'loses' information until it's ejected then re-inserted.

There are two issues to this. One is that SD Cards that are made in Taiwan seem to have more problems than Japan made cards. Kingston SD Cards are made in Japan, so, they are a relatively good bet. Sandisk and Crucial are made in Taiwan, so seems to have more problems. The second issue is the registry; the default values are just too low.

See: http://xdaforums.com/showthread.php?t=294324

[HKLM\System\StorageManager]

"PNPUnloadDelay" = dword:8196

[HKLM\System\StorageManager]

"PNPWaitIODelay" = dword:8196

** Please note: the values above are DECIMAL, not hex. The HEX equivalent is 0x2004. **

****QUOTE****
[P3300, MDA Compact III General] kachoperro:
I ever switch power off (suspend) device with power button, in order to avoid accidental calls when I insert the 3300 in pocket
[P3300, MDA Compact III General] varvocel:
Thanks Kachoperro, I'm waiting for my Artemis now and I will try your hack then.
[P3300, MDA Compact III General] sus scrofa:
HTC P3300 - sd card problems

:eek: Hi

I just had the corrupted files problem in the sd card.

The card is a 1Gb Sandisk ultrA II.

I've look around and come across this forum and ther´s people claiming (with htc) about this problem since november 2006.

Does anyone knows yet what is the problem and how to fix it?

The equipment is less then 1 month old!!!!

I just sent a mail to htc's customer support in europe but I'm not hoping too much...

HELP!
[P3300, MDA Compact III General] Imaginati0n:
Send e-mails to HTC support like us and prey that the rom update they telling about is true...

By the way anyone now anything more about the sweden Qtek annouced the free update to WM6 to several HTC's including p3300?? May be another light in the end of the tunnel...and the least they could do for us..
[P3300, MDA Compact III General] kynon:
Have a look at this Windows Mobile Team Blog entry:

http://blogs.msdn.com/windowsmobile/archive/2007/01/12/everything-you-want-to-know-about-sd.aspx

Especially the following quote from a MS employee. This definitely explains why I didn't experience any positive effect from increasing PnPUnloadDelay in the registry:

<<<

The PnPUnloadDelay is shown in the registry, but unfortunately changing the registry doesn't affect the value. Only the OEM can change the value.

>>>

--> HTC finally come to your senses and increase that f*** value in the ROM.

There are more very interesting details to be found in this and linked blog entries.
[P3300, MDA Compact III General] uniqueboy:
What if wm5torage is activated before device is switched off?

My problem is often in the morning after a recharge usually just no program files on storage card. If wm5torge affectively seals the storage card from other software reading or writing to it, then the contents of the card should be protected, right?

Anyone else want to try this as well?
[P3300, MDA Compact III General] veroweed:
Hi together,

first I beg to excuse my poor english - but schooltime is more years ago for me, than I was when I went leaving school

I'm also having the problem with often corrupted directorys of the micro-SD-card by the OS of my XDA Orbit.

After searching in some forums I found out, the reason for corrupting the directorystructure is the powerbutton-function that disconnects the cardpower before writing the drivecache-content completely onto the card.

This corrupts the FAT of the card.

HTC says as workaround "Better don't using the powerbutton. Instead of this you have to set the standby-time down to one minute and waiting each time after using the phone a while for the self-off of the powersave-mode".

I'm wonder how noone becomes a idea to program a small plugin that deflects the power-off-signal when pressing the powerbutton to the keylock-routine for avoiding the error as descibed by HTC.

With this plugin a pressing of the powerbutton would accomplish the keylock-function and the phone may be pushed immediately back into it's case or into a pocket without endanger a operating error by pressing a button unintentional while handle the phone after using.

When pressing the powerbutton again, the keylock should be released again.

I think, this could be a solution until HTC will fix this problem (if they will doing in all).

Unfortunately I'm programming in VBA only. So I am not able to write a code for the XDA as suggested. I don't have any API-declarations of the XDA also.

Is anyone in this forum who may program anything like this, perhaps?

If so, a lot of thankful XDA-users will pray him...

Greeets
[P3300, MDA Compact III General] ChaseUK:
Hi guys, been watching this thread intently. Had my Orbit for a couple of months now, and knew about this issue before that.

The card corruption has only happeneed to me 3 times (each time I've spotted it has been because TomTom tells me I have no maps).

For me it's corrupted after I've used the Pics & Videos app to view pics/vids on the storage card. But from what I can tell, it's not happened immediately as it's been the next day that I've noticed.

Yesterday I tried using the pics and videos app again, but this time killed it off after I'd used it. It made no difference.

Don't know if this helps anyone?
[P3300, MDA Compact III General] digger:
I've had my orbit for 6 weeks now and only had this corruption once (at least SD Sentry warned me that my card was corrupt so I soft reset immediately and all was well). The time that this occurred was when my device ran out of RAM (after 4 weeks of constant use and no soft resets during that time!). So I soft reset and immediately got the warning.

I use ActiveSync, TT6 plus many other apps, but not Pictures or WMP. I have also got into the habit of just locking the device and letting it switch off, although there have been many times I just switch it off.
[P3300, MDA Compact III General] Imaginati0n:
I sent another mail last week asking for a support answer to the mail i sent one month ago..and gess what...still no answer...now they dont even send the generic e-mail...Where is HTC support?..
[P3300, MDA Compact III General] Gajet:
I think your wasting your time.

There is no fix coming.

Why would they waste dev hours working on a patch when shortly they are going to give out WM6 upgrades.

We'd be better off hassling our operators to make sure they are going to offer the WM6 upgrades to us ASAP and not spend further months breaking it with their branding.

Otherwise we are all going to be wondering how we can get the vanilla HTC update on our CID locked devices without bricking them.
[P3300, MDA Compact III General] evaluator:
Yes, it does look like that's what will happen: link

HTC is also offering WM6 upgrades for the most popular devices in its current range. This includes recently launched “messaging” products, which will enjoy the greatest benefits of Windows Mobile 6, such as the HTC Advantage, the HTC TyTN, the HTC S620, and the HTC P4350. The upgrade will also be available for the award-winning HTC P3300, plus some of our operator-branded devices.

:)
[P3300, MDA Compact III General] Gajet:
This is the worrying bit;
[P3300, MDA Compact III General] asaadxda:
Thanks for the link evaluator. I am not sure if WM6 is available This month or June as first they mention June and in questions section they say April? If WM6 solves our problem I hope it is worth the wait.
[P3300, MDA Compact III General] varvocel:
At last some official news from HTC. I think they wouldn't lift now without loss of credibility.
[P3300, MDA Compact III General] kakainis:
That was back in January... gues one 'told u so' is in order. :) But i think everyone is happy.
[P3300, MDA Compact III General] varvocel:
Lets hope there will no SD corruption bug in WM6 (like not working alarms in WM2003 and WM5 - some people claim in WM6 too).

I'm curious when WM6 for Artemis will be released - according to news http://msmobiles.com/news.php/6269.html I'm not sure - maybe from April to Jun?
[P3300, MDA Compact III General] kakainis:
Watch this space:

http://www.europe.htc.com/support/software/htcp3300.html
[P3300, MDA Compact III General] varvocel:
Yes, I know. Thanks anyway.
[P3300, MDA Compact III General] varvocel:
I read yesterday that HTC will help providers to prepare WM6 ROM if they buy license. So maybe it's not so bad.
[P3300, MDA Compact III General] John009:
HTC P3600 data corrupted on SD card

I too have problems with my SD 2gb card from SanDisk (made in China) , the data is corrupted :( . Just bought a Kingston 2gb, made in Taiwan, slightly thicker than de SanDisk (just the feeling I think) and hope that the problem stays away. Are there more people that have the same problem with de HTC P3600 (HTC Trinity, SPV M700) in combination with a sd mini card? I've send a mail to de customer service yesterday and received an automatic reply. Now its is waiting for an answer. I have the hope it is just a small parameter in the setting of the PDA. When I let the PDA go to standby itself after 2 minutes it seems to be OK :o for now at least. Please give me some reactions from P3600 owners!
[P3300, MDA Compact III General] varvocel:
Sorry John, but it's not a small problem. We wait for upgrade for couple of months. You should read the whole threat although it's about Artemis micro-SD problem not about mini-SD.

Cheers
[P3300, MDA Compact III General] Patrick_UK:
No problems with a 2gb Kingston card, been running for a few months now.

Have had problems with Sandisk cards in the past.

In my personal experience, it would seem to be the card and not the hardware / firmware.

I use my Orbit everday in the car, it gets bounced about, and use TomTom 6.
[P3300, MDA Compact III General] varvocel:
Read or search the whole threat please! There were users with Kingston cards and data corruptions.
[P3300, MDA Compact III General] thomastakcheung:
How to fold the ticket paper to the card holder? Are there any details how to do this? I have the same problem.
[P3300, MDA Compact III General] uniqueboy:
This thread is just getting silly, the OS is the problem.

Search.

Read.

Know.
[P3300, MDA Compact III General] varvocel:
Fighting SD corruption - script

Hi,

There were posts about "repairing" SD directory structure with MortPlayer's "Refresh favourites structure" function:

http://xdaforums.com/showthread.php?p=1201401&highlight=mortplayer#post1201401

http://xdaforums.com/showthread.php?p=1209017&highlight=mortplayer#post1209017

So I wrote Mort Player developer and found out that the same system functions are used in their MortScript utility.

I wrote simple script refreshing directory structure on SD card. It searches for files in all directories on SD using the same system functions like MortPlayer does. You could test it if you have data corruption. I didn't tested it yet - i had no SD corruption last two weeks, so use it at your own risk but this script doesn't write to card then I don't expect problems. Let me know if it works fo you.

How to install:

First install MortScript alfa: http://www.sto-helit.de/downloads/temp/MortScript-4.01a11.zip

This is great tool - you could use it for many purposes (simulate mouse clicks, open programs, play sounds, work with files and directories and more, there is Windows XP version to)

Then unzip and copy my script to main memory (\My Documents will be good place).

If you have corruption try to run script simply clicking on it. If it won't restore your SD directory structure you always may soft reset device. And, if you don't know yet there is a program called SDSentry checking every minute if data on SD are corrupted, so you could use it with my script together. I hope waiting for OS upgrade will be easer with that...

Good luck and let me know if it works.