yashsingh1/xdaforums huggingface dataset:
[ONE Q&A, Help & Troubleshooting] zephiK:
Few questions,

1. Are you on the right APN? fast.t-mobile.com on IPv6?

2. How old is your SIM card? Was the SIM card used in another device that is LTE enabled?

3. What OnePlus One do you have? International or Chinese version? (International has Cyanogen logo in the back)

4. Just FYI... "4G" on the OPO is LTE.

5. I believe I've known others who are using the $30 plan who are on LTE. I believe that the T Force member provided you with false information and wanted you to pay more. [MENTION=4617326]jarjar124[/MENTION] is on the $30 plan so maybe he can provide some insight? I'm pretty sure $30 plan can get LTE. And I don't believe you need to provide them with your IMEI to be LTE provisioned. Thats what AT&T does, not T-Mobile.

If your phone is the Chinese version, then I don't think it can get LTE bands as T-mobile uses bands LTE 4/2
[ONE Q&A, Help & Troubleshooting] Vortex1969:
They played that game with the nexus 4 but it wasn't LTE but as you know with the modem hack most of use used it. But I had to give them my S3 IMEI. Then all was good. So maybe he is a new customer like I was at the time and they don't show the One as an LTE phone on there network as of yet.

But Yeah [MENTION=4617326]jarjar124[/MENTION] is a great guy and he may be able to give more in site to this.
[ONE Q&A, Help & Troubleshooting] jarjar124:
For me it says 4G, but I'm on LTE speeds. You can check using the speedtest app. Just don't do it quite often because it uses data like crazy lol. It worked out of the box for me. No needed to change APN or anything.
[ONE Q&A, Help & Troubleshooting] zephiK:
Yup.. used the Hybrid Radios to activate LTE. The last T-Mobile on contract phone I got from T-Mobile was the Galaxy S1 and didn't have any problems. The main thing I needed to do was to update my SIM card because it was a very old one that wasn't able to get LTE signals.

If the OP did get the Chinese version then I'm sure that he won't be able to get LTE I believe. I could be wrong though. I'll have to look this up but I think the highest signal they can get on TMo is HSPA

Edit: Yup I was right. https://forums.oneplus.net/attachments/untitled_1-jpeg.27662/

Chinese OPO LTE FDD: 1800/2100/2600MHz

TD-LTE....... (only used in China)

If you search on this http://en.wikipedia.org/wiki/List_of_LTE_networks

T-Mobile supports LTE Band 12 (limited markets, 700), 4(1700d,e,f), 2(1900)

So it is possible OP has the Chinese OPO which causes a conflict.

Same here, it worked out of the box. Speedtest doesn't count towards your data now :)

http://www.androidcentral.com/t-mob...data-no-longer-counts-against-data-allowances
[ONE Q&A, Help & Troubleshooting] jarjar124:
Really? Or is that just for simple choice plans? The prepaids don't have any of the advantages of the simple choice (free international texts/data, music streaming not counting etc). On my nexus 5, LTE worked out of the box too. Just needed the right APN.
[ONE Q&A, Help & Troubleshooting] xellos2099:
I am on the right apn

New sim card

I got the international one direct from oneplus invite XD

I put in my friend's sim card and it got 4g, my card show hspa+
[ONE Q&A, Help & Troubleshooting] jarjar124:
It can also be the sim. Some sims can affect the cellular reception which can lead to your phone not reading LTE. How long did u leave your sim in? It can take time for it to switch from hspa to LTE. Where I live, it switches from hspa to LTE and vice versa constantly due to the buildings and coverage. I'm not a big person on cellular reception etc so someone please correct me if I'm wrong lol.
[ONE Q&A, Help & Troubleshooting] zephiK:
Good question, I have no idea. I'll have to go and take a look. Just applying common sense, I think it'd be everybody regardless of their plans since when you do a speedtest you do submit information to speedtest servers so it would only help t mobile to have the best results.

Can you show us your APN just so we can double check?

Where did you get your SIM card? From T-Mobile directly? Some sellers sell SIM cards but they don't have LTE support. Try putting your SIM card into your friend's phone and see if you get LTE on his phone.
[ONE Q&A, Help & Troubleshooting] jarjar124:
I'll check and let you guys know on the speed test.

Edit: It seems like it still uses, but it uses very little compared to before. Or its just using data for me to check how much I used lol
[ONE Q&A, Help & Troubleshooting] zephiK:
Maybe the second one lol. The only way to really know is, well... surpass your 5GB monthly data allowance and then be throttled down then run a speedtest. See if the results return LTE speeds or your throttled speed.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
After reading a the responses and seeing you talked to them and have a new sim. I would think it is what I was talking about that phone dose not show up in there system as an LTE device as of yet.

Does your friend have T-Mobile if so I would think that is the case. If you used his sim and got LTE. I had it happen as I stated with my nexus 4 as a new customer. But using me S3 IMEI it worked when I put the sim back in my N4.
[ONE Q&A, Help & Troubleshooting] xellos2099:
http://imgur.com/gfna4hB

I used to have old sim, I went to t mobile store and they give me a new one and activate it there so I know it is new.
[ONE Q&A, Help & Troubleshooting] zephiK:
The problem is that I don't think T-Mobile has OnePlus One IMEIs in their database. I've read that on a Reddit AMA with OnePlus employees. You'd have to give them a IMEI for a 4G compatible phone... or call them and hopefully you can find a good service representative who will help you out and provise you accordingly if everything else checks out (APN, SIM card,etc)
[ONE Q&A, Help & Troubleshooting] jarjar124:
Funny thing I rarely surpass the 5gb :p

Only did it twice. Once was live streaming Google io 2013 and when downloading a rom kept going wrong lol.
[ONE Q&A, Help & Troubleshooting] zephiK:
Hmm, well before your monthly cycle ends.... leave Netflix on over night or something so you can pass your limit :p and then you'll know if it counts for everybody lol. I usually run a speed test if im in a new area and then if its not high enough compared to my peak i just kill the app so it doesnt finish the speed test :p
[ONE Q&A, Help & Troubleshooting] Vortex1969:
Yeap that is what I am saying I have seen it happen to many others even with a new accounts when the nexus 5 came out. Just reading that he talked to a rep tells me that its not in the system yet. And if he is a new to T that could be it. Give an old or other 4g IMEI will work.

---------- Post added at 08:02 PM ---------- Previous post was at 07:54 PM ----------

Light weight that's slow..j/k[emoji12]
[ONE Q&A, Help & Troubleshooting] zephiK:
jarjar gave me a idea and i started a speedtest thread, http://xdaforums.com/oneplus-one/general/oneplus-one-speed-test-result-thread-t2844144 lets get it populated
[ONE Q&A, Help & Troubleshooting] xellos2099:
Well, I am not new to mobile, but the last device I got was a Galaxy Nexus which might be the problem since it was a hspa+ device. So what are my choices? Can I borrow a friend lte device and just give them the imei?
[ONE Q&A, Help & Troubleshooting] zephiK:
1. Can you just post your APN settings that you're currently using so we can fully be sure that you are indeed on the right APN and that all the ports and whatnot are right? You can just screenshot it and post it here.

2. When you say Galaxy Nexus.... did you get a NEW SIM card from them or did you just cut your SIM card from your Galaxy Nexus to a MicroSIM size?

3. If you cut it down then your SIM card is probably too old to retrieve LTE signals which you will need to either: buy a new SIM from T-Mobile or call them and see if the representative on the phone will give you a free SIM replacement. In the past, they've given me a free replacement.

4. If it was a brand NEW sim card from T-Mobile directly (make sure u didnt buy it from eBay.. some shippers advertise microsims that were really old standard sims and cut it down and they cant retrieve LTE signal) then try putting your SIM card into your friends phone. So since you know your friend gets LTE speeds on his phone if you put in your SIM card, then you should get LTE speeds on his phone with your SIM card. If thats the case, then its the phone. If you don't get LTE then its your t mobile account or your sim card is outdated.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
If you have a friend that has a LTE phone not on T-Mobile then ask them to use there IMEI because if they are on T it will already be in the system. Like an at&t friend ect. You can try your friends but it mite kick it out if he is on T-Mobile. But yes if you have a new sim and talked to a rep that would be your best bet.

Edit: Sorry the wife is talking to me and I didn't read that post. If it's that old you most likely need a new sim. At that time 3G was the norm.
[ONE Q&A, Help & Troubleshooting] xellos2099:
1. Shouldn';t matter since my friend sim card can get lte on my phone.

2. I had a old sim card cut down but when I go to store with my issue, they activated a brand new micro sim card for me but same issue.
[ONE Q&A, Help & Troubleshooting] xellos2099:
This is the newest respond and I am getting piss off.....

You are correct the $30 plan you have is not available, you are also correct that prepaid has full access to LTE with a compatible device, we do not restrict that. That being said we cannot guarantee service on devices that we do not sell so although the OnePlus One supports Band 4 LTE which is what we use something about that specific device is causing it not to accept LTE. I do wish we could do more but at this time without switching you to postpaid we have exhausted all options.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
If that is the case then try what I said to do from page one on I have seen this before.

Please don't take me the wrong way. I'm a very straight forward person. When you work in upper management for a fortune 500 company for years it makes you that way. [emoji15]
[ONE Q&A, Help & Troubleshooting] zephiK:
You never said whether or not your friend was on T-Mobile as well or not. When you insert a new SIM, it does change the APN depending on the carrier. It was just something to take a look at to make sure you are indeed on the right APN, so I don't know why you just wouldn't want to show it. It doesn't reveal any information about you. We just want to be sure that you're on the right one.

Is it a ISIS microsim?

Plug your SIM card into your friend's phone... see if you get LTE. What phone does your friend have? Does his phone support TMobile 4G LTE?

Don't listen to that T-Mobile employee as jarjar124 stated he is on the same plan as you are and can get LTE signal fine. A lot of users on the Nexus 5 has the $30 plan as well and can get LTE signals. The employee is just trying to get you to upgrade so they can make more sales. I don't know why they're doing that, in the past, I've had really good luck representatives that help me rather than make more money.
[ONE Q&A, Help & Troubleshooting] xellos2099:
My friend is on t-mobile post play account and he got a galaxy S3. Pretty sure he got 4g/lte. I check the sim card and it say isis on it The store that I went to took a micro sim card from the back and activate it on my phone.
[ONE Q&A, Help & Troubleshooting] zephiK:
Ah yeah then you can't use his IMEI. Galaxy S3 can definitely retrieve LTE signal. Try putting your SIM card into his Galaxy S3 and then see if you get LTE speeds. Thats the next step I would definitely do.

A ISIS SIM card is a SIM card with ISIS payment system (similar to Google Wallet), thats what T Mobile usually gives out and for sure those cards are able to get LTE signals.

See http://tmonews.wpengine.netdna-cdn..../08/Screen-Shot-2013-08-21-at-12.55.20-PM.png

If you take your SIM card you will see the ISIS on the back. Can you also tell me what the T-Mobile SIM version it is? Its usually next to the ISIS (in the picture above its blacked out) a example one would be TM9258
[ONE Q&A, Help & Troubleshooting] xellos2099:
Yes my sim card is isis rdy. I heard rumor that if i leave my sim card in a lte device over night it might work.
[ONE Q&A, Help & Troubleshooting] zephiK:
I have no idea about that, and then yeah your SIM card should be fine to get LTE signals. Are you getting LTE on your friend's Galaxy S3 by any chance?

Please post your APN settings. Thats the only thing I can really think of thats the missing component.

It needs to be on fast.t-mobile.com (the - between t and m does matter) on IPv6.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
OK so good it's an ISIS sim good then the guy in the store don't know about the one or it's not in there system yet. Then call T-Mobile on the phone and see if they can help or try what I posted above.

Hope everything works out for you good luck.
[ONE Q&A, Help & Troubleshooting] xellos2099:
Well, I can try it the next time i see my friend. I try putting his sim card into my phone and i see 4g but didn't try putting my sim into his phone. I didn't think of it atm since I was trying to check if it is my phone that is unable to get the lte. What are the 4g device that are available to tmobile?
[ONE Q&A, Help & Troubleshooting] zephiK:
Also I just thought of something,

go to dialer.. dial in *#*#4636#*#* go into phone information scroll down to

Set Preferred network type.. set it to LTE/GSM (auto)

OR

Settings -> mobile network settings -> (im on a custom rom so it may be under more) and then Preferred network type should be on LTE(recommended)

your APN should be on,

T-Mobile US LTE IPv6

APN: fast.t-mobile.com

proxy: not set

port: not set

username:

password:

mmsc: http://mms.msg.eng.t-mobile.com/mms/wapenc

mms proxy: not set

mms port: not set

mcc: 310

mnc: 260

auth type: not set

apn tyle: default,supl,mms

apn protocol: ipv6

apn roaming protocol: ipv4

apn enable/disable: enabled

bearer: unspecified

mvno type: none

http://www.t-mobile.com/cell-phones/4g.html

also when you saw your friend and he put his sim into your phone.... is that where you are now? just so we know where you are currently does indeed have lte
[ONE Q&A, Help & Troubleshooting] xellos2099:
this si my setting

http://imgur.com/DUN6ocg

http://imgur.com/jNQuvmL
[ONE Q&A, Help & Troubleshooting] zephiK:
Looks fine, did you check whether or not the preferred network setting was on LTE/GSM auto?

also when you saw your friend and he put his sim into your phone.... is that where you are now? just so we know where you are currently does indeed have lte.

If yes and yes, definitely put your SIM card into your friend's phone and see if u get LTE.
[ONE Q&A, Help & Troubleshooting] xellos2099:
Yes that where i am at, i put his sim card into my one plus and it got LTE. And another question, does the t-mobile brand Galaxy S2 have LTE as well?
[ONE Q&A, Help & Troubleshooting] Vortex1969:
Yes the GS2 has LTE.

As I said in the 2nd post in the theard. And if you can use that IMEI with T-Mobile for you sim and then put it in your One Plus.
[ONE Q&A, Help & Troubleshooting] zephiK:
It does? http://www.phonearena.com/phones/Samsung-Galaxy-S-II-T-Mobile_id5541 says it doesn't.

Edit: http://xdaforums.com/showthread.php?t=2092794 not LTE compatible. it does have 4G in terms of HSPA+ but thats what the OP already gets on his OPO.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
Is it this model.

http://m.gsmarena.com/samsung_galaxy_s_ii_lte_i9210-4124.php

Then yes it does it all depends on the model.
[ONE Q&A, Help & Troubleshooting] xellos2099:
I was asking because base on the link:

http://www.t-mobile.com/cell-phones/4g.html

That the S II and Lumia 521 have 4g. I want to test the theory if i put my sim card in a 4g/lte phone over night it might affect my account into lte as well.
[ONE Q&A, Help & Troubleshooting] zephiK:
Oh right, thats when Samsung released a variant for each carrier. I was looking at the T-Mobile specific S2. Even then... that specific model supports LTE 800 / 1800 / 2600. T Mobile USA uses LTE 700 (in some networks... not live yet) / 1700 d,e,f / 1900.

You have to be careful, T Mobile markets HSPA/HSPA+ to be 4G. Your phone technically does have 4G on HSPA/HSPA+, but not 4G LTE.

Both of those phones do not have 4G LTE

http://www.phonearena.com/phones/Nokia-Lumia-520_id7745

Compare that with the OPO

http://www.phonearena.com/phones/OnePlus-One_id8603

You're looking for a phone that has FDD LTE of Band 4 which is what TMo uses.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
No it really won't if T-Mobile has your phone set up as an LTE phone it will only take the write APN and a reboot to be on LTE. I just called my friend that works for T-Mobile and he told me that if it is an ISIS sim and the phone is in the system that it would put the One on the LTE network and if not it would be at H+ and not go to LTE. And that the IMEI number would place it. And and he didn't think I was in the system yet to do that.

Take it for what it is but that's all I have and I wish you the best. He did say to tell you to do what I had said.

Cheers...

I ask him to make an account so he can help. It may be he just had a new baby so its a time thing. But he told me to just say give another IMEI for the sim account.
[ONE Q&A, Help & Troubleshooting] xellos2099:
Wait so my only choice is to find an imei that is lte 4g and/or try to activate a new sim card on a 4g/lte device and try to port my old number to it?
[ONE Q&A, Help & Troubleshooting] zephiK:
Honestly heres what you should do,

1. Put your SIM card into your friend's phone (when you can but I know you cant right now so see #2)

2. Call up 611 (TMobile customer support) http://www.t-mobile.com/contact-us.html and tell them your situation, the basic run down is that you're unable to get LTE signal on a phone that has support for LTE. Tell them also that you're on the fast.t-mobile.com APN. From there they can check if your SIM is capable of getting LTE signal, it should be. Tell them if they can provision you to LTE or do something on their end to allow you to get LTE. They're still open so give them a call and report back. I prefer talking to them on the phone as they'll tend to be more honest and tend to be more helpful as well as they'll have to reply right away instead of typing a reply.

Edit: Just to clarify you're on the 100 minutes, 5GB, unlimited text plan right?
[ONE Q&A, Help & Troubleshooting] Vortex1969:
I will talk more with him tomorrow him and his wife and the new baby are coming over tomorrow night for dinner.

Sorry at this point I really don't have anymore info to help. Sorry.

[MENTION=1978554]zephiK[/MENTION] may have more info for you. But I will check the thread with him tomorrow.
[ONE Q&A, Help & Troubleshooting] xellos2099:
ok I called. They "claim" that isis sim card is only 4g, not LTE enable and tell me to go back to the store and ask them for a lte sim card. And Yes, I am on the 100 min, 5 gig and unlimited text plan. The original agent try to convince me that my plan only have 4g, not LTE before transfer me to the technical support.
[ONE Q&A, Help & Troubleshooting] zephiK:
Yup. Thats kind of unfortunate that they will try and make you switch plans to try and get more money out of you. I saw ISIS and I figured it would be okay. I purchased a MicroSIM card off of eBay once and it said LTE enabled but then it wasn't when I called.

Glad to see that you have your problem resolved, well not yet but you pinpointed what was wrong. Is it free of charge for the SIM or will you have to pay? But tomorrow when you go to the T Mobile store, have them activate it and personally put it in your phone. Make sure it says 4G on the top right before you walk out of the store.
[ONE Q&A, Help & Troubleshooting] xellos2099:
No, it is not over yet, that girl from india call center was lying. In case you do not know, all pre-paid plan customer service is routed to oversea call center; I can hear the accent and my echo. I am pretty sure the isis sim card support LTE. Take a look at this:

http://www.t-mobile.com/landing/isis-ready-phones.html

These are current t-mobile top of the line phone and u think they do not have lte in their flagship device? To be on the safe side i will ask on official t mobile forum concerning their isis sim card. Yes i got the isis sim card for free.
[ONE Q&A, Help & Troubleshooting] zephiK:
Hm? I never had any of my calls routed to India, all of mines were within the U.S. No I'm not asking you about the ISIS SIM card you have now, I'm talking about the future one you'd get if you go to the TMo store tomorrow.

You don't need a ISIS ready phone. You just want to have a SIM card that can get LTE signal which mainly SIM cards with ISIS on it should get LTE signal.
[ONE Q&A, Help & Troubleshooting] xellos2099:
Exactly, we know that ISIS t-mobile simcard support LTE. But the tech support claim that isis doesn't. I do not think the sim card is the issue, but I will give them another call tomorrow morning.
[ONE Q&A, Help & Troubleshooting] zephiK:
Just go see your friend and put your SIM into your friend's phone. From there, you'll know. What are the TM numbers on your SIM card by the way?

But sure, give them another call tomorrow if you want.
[ONE Q&A, Help & Troubleshooting] xellos2099:
The number is so small i can barely see it but i took a pic of it.

http://imgur.com/Ni0TF4p
[ONE Q&A, Help & Troubleshooting] zephiK:
I can't really see it the picture is out of focus... looks like TM5258? If you get the value, you can look it up online and see if its LTE compatible.
[ONE Q&A, Help & Troubleshooting] xellos2099:
I try calling again this morning, at first they try to convince me that hspa+ is lte. I reject the idea and we talk for almost a hour and still nothing conclusive. He said he will submit a trouble ticket and ask me to call again in 72 hours. He also ask me to bring my sim card to a tmobile store to double check if it is capable of lte.
[ONE Q&A, Help & Troubleshooting] zephiK:
So just bring it to the store. If they're willing to make a SIM card replacement for free then just take it.

Or go see your friend and put your SIM card into your friend's phone.

Those are your two options. Don't wait for 72 hours.
[ONE Q&A, Help & Troubleshooting] xellos2099:
O man I havenl;t been this upset for a long time for customer service. I bring my phone in and tell them my lte issue and ask them to test my card. They basically "refuse" to test it on their display model. They give me a new sim card, this time without ISIS. Boot it up, H+ as always and I request them to test it. The guy and me swap sim card, my card only get H+ on his phone and his card get lte on my phone. Then they try to made excuse of my plan only get 4g and doesn't support LTE and try to force me to up to $50 dollar plan. At that point i just left the store and will fill an official complain.
[ONE Q&A, Help & Troubleshooting] xo96:
I have been using the 30 dolla prepaid card since GS4. It gets LTE, so does the Google direct N5, Note 3, GS5, LG G3 and now the One+. The sim must be at least 1.5 yr old.
[ONE Q&A, Help & Troubleshooting] Vortex1969:
I will leave this here for you to read as I said before the One is not getting provisioned correctly on there network. It's a new phone that they don't sell and it happens. The reason that your friends shows LTE on your phone is because I't was provisioned to his IMEI. And if you would look when you put there sim in your phone the phone well show there phone number.

Removed broken link.
[ONE Q&A, Help & Troubleshooting] xellos2099:
The link is not working. Does that mean i am out of luck unless i start a new walmart plane on a LTE phone and try to transfer my number?
[ONE Q&A, Help & Troubleshooting] bruciebabie1963:
try Straight Talk

I use Straight talk, which can use att or tmobile,depending on your area, i have att, always lte for 45.00 a month unlimited everything.
[ONE Q&A, Help & Troubleshooting] xellos2099:
Well I don't really talk on the phone so that not really useful.
[ONE Q&A, Help & Troubleshooting] xellos2099:
So any more info?