[AT&T Samsung Galaxy S 5] mejcmpr:
This is how this is done!

If you are reading this post, you probably dropped your s4/s5 Active phone in a glass of water or decided to take it with you swimming. If you did, I am sure you have now realized the error of your ways! ANYWAYS.... if you want any chance of getting your phone fixed WITHOUT paying for the repair, just follow these simple instructions!

Make sure the phone is in warranty! If it's over a year old, the manufacturers warranty is expired and this is not info you need. They will not fix a phone for free if its out of warranty... (well, most of the time! lol)

IF ITS WARRANTY IS GOOD.... Read on! Or, I guess if it's bad just read on anyways... although most of this won't help you in that case...

The first thing you have to know before you even pick up your phone to call Samsung and the most important thing in this process, is to understand that Samsung is not responsible for ANY ACCIDENTAL DAMAGE, PERIOD! So with that out of the way....

Call up Samsung's Technical Support and Give the representative any information they need. Next when they ask why you are calling, simply tell them what symptom you are having and immediately state that you have verified that it is still under warranty and that you'd like to send it in for repair.

Now, you must watch what you say from here. your best bet is pleading the fifth, but they will ask you questions you are going to have to answer... Like, Has your phone suffered any physical or liquid damage?...

Well the obvious answer if you're reading this forum, is YES!!! But let's think about this real quick... If you're calling in about a G870a, it's specs show that it is ip-67 certified, which means it should be "dust and water resistant up to 1 meter and 30 minutes." So should that 5 seconds in a cup really have done it in??? Common sense argues, NO! And this should be your thought process when being asked the question I wrote in the last paragraph.

This is where most of you loose the chance of ever getting the phone repaired under warranty again!

And remember you don't want to lie!

If you do you'll just get an e-mail after sending it in telling you that the damage is NOT covered. They will then give you a quote for the cost of repair, and tell you that if you do not respond, the phone will be sent back to you AS IS.

So how do you get it fixed for free already?!?!?!?!

The goal now is to make sure you don't incriminate yourself! SOO.... If I dropped mine in a glass of water to show it off to friends and they asked me weather or not it was physically or liquid damaged,

I

WOULD say something like this...

"No, this phone has been taken care of VERY well it's whole time in my possession, and nothing has occurred that the phone was NOT built to handle based on the specifications listed on Samsung's web page for my SM-G870a specifically. It is in great shape and **** simply stopped working properly after it was briefly submerged in shallow water. I purchased this phone because it's ip-67 certification and it should be fine after such a small indecent!". (**** could mean anything from the LCD to the charger port and anything in-between)!

Now, a good rep will notate that information on your case and provide you with an RMA number, that is, if your phone was in fact under warranty still. Then they send you a shipping label and instructions. Now you just send the phone in following all their instructions. and you should get a nicely refurbished phone in the mail 7-14 days after they receive it!

Easy, right!?!?!

NOT EVERY TIME!!!

If the rep decides to tell you that the phone cannot be serviced under warranty and there will be a charge for the repair......

DON"T GET MAD! It will ensure the status of your phone to be flagged as "beyond economical repair" and it will no longer be covered under warranty again!

Simply tell that rep, that you disagree with that policy and ask KINDLY to speak to their supervisor. (remember, they are going to brief the supervisor on the situation before you talk to them and you don't want them degrading your character!!!)

When you are finally connected to the supervisor, you must be FIRM but KIND, and assert yourself as knowledgeable but not with too much confidence. In laymen terms, treat them like your Grandmother!

Tell them ONLY that you are attempting to send your phone, which in is warranty, in for service and that the previous representative told you it MAY not be covered under the warranty. Then, without hesitation, reiterate to the supervisor now, that this phone is listed on their documentation as ip-67 certified and that the conditions that caused the failure SHOULD NOT HAVE CAUSED THE DAMAGE IT DID!

After that, you must also make sure they understand that you understand that certain measures on the users behalf are expected to meet the ip-67 certification. They must be convinced that your were using proper operating procedures and were using common sense when the phone was damaged. ;)

Any supervisor is going to have a very hard time arguing that type of common sense and will probably place you on a short hold before returning to the line and informing you that they will make an exception, but if the phone is found to be badly damaged, there may still be a charge for repair. AGREE WITH THIS!!!! They will create the RMA and send you the shipping label and instructions

WAS ALL THAT A WASTE OF TIME??? Are they going to try to charge me for the repair anyways??

Most likely not... it should be notated to the tech, and they usually overlook the liquid damaged, because of your conversation with the reps on the phone.

BUT in SOME CASES there is one last step to ALMOST 100% ensure the repair/replacement of your phone FREE of charge!!! and this will probably be the most important step for a lot of people! Especially if a lot of water made it into the device!

All I am asking is for you to "like my Business Page for Capital City Computer geeks on Facebook and comment on my Liquid damage post!

After you do, I will message you the last step!!!! I know a lot of you won't need this last bit of info, but it's the most valuable piece to the puzzle and can make the biggest difference!

Head over to Facebook and search for Capital City Computer Geeks to get the last step!!!!

And if you liked this post or succeeded with my help, please take a second to go there and like my page anyways!!

Maybe, just maybe that'll help get some more priceless info outta me :) ;);)

Good Luck Everyone! Let's make sure we all get what we pay for!

.