yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] droidkevlar:
I quoted him, but looks like since your quoting went wrong, it quoted you instead. Its a glitch in the matrix, RUN!!! :P
[G3 Q&A, Help & Troubleshooting] ElBeaner:
yep, I ee that, fixed teh inital string now
[G3 Q&A, Help & Troubleshooting] BioVolt:
Check this and since you can't post screen shot, then write the model number and storage for us to see...
[G3 Q&A, Help & Troubleshooting] BioVolt:
Interesting, but the model number will not be able to tell which model / memory it has?

As for uptime, maybe it only resets when you completely shut down? Don't know for sure because I have not tested this theory yet.

---------- Post added at 10:40 PM ---------- Previous post was at 10:38 PM ----------

And finally, then he should download CPU-Z from play store
[G3 Q&A, Help & Troubleshooting] daryll54321:
Here is the link

i58.tinypic.com/6gen0p.png

I cant even post link wth... Pls add http at the beginning of that link Sir.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir here is the link for my settings

i59.tinypic.com/28u1jea.png

Just add http at the beginning. I cant post links im very sorry.
[G3 Q&A, Help & Troubleshooting] leomd333:
No need to be sorry, it aint your fault you have juniour restrictions :p Also, interesting, you deffo seem to have a 32GB device OR you have been scammed and it is a 32GB KDZ flashed on a 16GB device?

Where did you buy the device?
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir ive posted the link below.

Im thinking maybe what they did is that they are selling

Expanded memory type of g3 (32gb) but with the specs of a 16gb type of g3
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir im from philippines. I bought the g3 in a mall here

May i know what is kdz also?
[G3 Q&A, Help & Troubleshooting] leomd333:
Hmm ok. A KDZ is basicly the stock ROM file that you flash to the device. With LG's you can either flash a 16GB or 32GB on any of the devices. So if you flash a 32GB KDZ on a 16GB device, it makes it look like it's a 32GB device and vice versa.
[G3 Q&A, Help & Troubleshooting] daryll54321:
So then it means they sold me a half 32gb half 16gb type of phone.. Ahhh! :(

Anyways if i give this to customer center, will they replace it or no? Btw sir thank you.
[G3 Q&A, Help & Troubleshooting] leomd333:
I'm not sure, it is a possibility! I would contact the seller and see if they will swap it. Also email lg support or go on live chat and speak to them about the issue, if it is a scam seller, get that bastard in trouble! ;)
[G3 Q&A, Help & Troubleshooting] droidkevlar:
Plug it into your computer and see how much storage you have there. Can't fake that.
[G3 Q&A, Help & Troubleshooting] daryll54321:
im going to visit their store now and to ask them personally regarding my concern. i called the lg's costumer service here in philippines, they said, its because kitkat takes so much space on the memory thats why what;s left is 1.8g, not 3g, . they said that 1.8g is the usable ram. but when i checked my phone whats left of the suppose to usable ram which is 1.8g is .700 , because the phone automatically runs 1.2-1.3g ram even if im not using any apps.
[G3 Q&A, Help & Troubleshooting] daryll54321:
will try this sir when i get home. thanks:)
[G3 Q&A, Help & Troubleshooting] lexluthor:
Even if you aren't running apps actively, android loads them in memory. That's how android works.

As long as you have 3GB RAM total reported, don't give any consideration to how much available RAM you have. Android manages RAM well, just let it do its thing.
[G3 Q&A, Help & Troubleshooting] Aptony:
The Kitkat story is fun but i think its not true :what:
[G3 Q&A, Help & Troubleshooting] daryll54321:
in my phone, the total ram shown is 1.8g, not 3g, does that mean this phone does not have a 3g ram in the first place?
[G3 Q&A, Help & Troubleshooting] lexluthor:
Which version do you have? I'm know all of the US versions have 3GB RAM, but know that others have 2GB.
[G3 Q&A, Help & Troubleshooting] daryll54321:
i have 32g(if this is what you meant sir by version) and the agent also said that 32g has 3g ram thats why its better with 16g, thats why i chose this in the first place :(
[G3 Q&A, Help & Troubleshooting] drock212:
So when you look at settings> general> app the numbers at the bottom should add up to almost 3gb. As you can see mine add up to 2.8gb. how much do your numbers at the bottom add up to?

If they don't add up to almost 3gb (2.8gb) try taking it back to the store you got it from. If they refuse to swap it out call LG again and explain to them that your total ram available plus your total ram used do no add up to 3gb. Make sure you keep your receipt and original box as LG might ask for these.
[G3 Q&A, Help & Troubleshooting] Seifer1975:
This is bull. So in that case the 2GB model would have been left with 0.8GB for use after kitkat? Lol
[G3 Q&A, Help & Troubleshooting] daryll54321:
will go there today, hope it goes well, thank you so much sir
[G3 Q&A, Help & Troubleshooting] leroybrute:
So why haven't the OP downloaded and used cpu-z yet?
[G3 Q&A, Help & Troubleshooting] naira1:
As already advised, use CPU-Z to check. This is an app that will give you all your phone into in one place. Just download it from playstore it's free ..

At least do that before beating yourself up...
[G3 Q&A, Help & Troubleshooting] IamPro:
^this

Is it says the RAM is over 2k mb (mine is 2856mb) then means u have more then 2GB so you have a 3GB G3
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir, I have downloaded now the CPU-Z. same result.. 1,840MB total RAM

i also talked again to another customer support agent regarding this issue. He tried different 32gb G3 phones, and told me it got 2 different results.

1 phone had the same problem as mine with a RAM of 2gb less also, the other 32gb G3 phone, which he also tested, got 3gb less RAM...

I will be waiting for tomorrow again because the guy told me he contacted the main center regarding this issue.
[G3 Q&A, Help & Troubleshooting] Svid:
Sorry for the OT but how you moved the ram bar abit higher?

Mine is alongside with the navigation keys (Using G3 Tweaksbox aswell)
[G3 Q&A, Help & Troubleshooting] doki81:
Dear TS,

you can try use OS monitor and then in the app..go to Misc tab..you will see all the info you want there...scroll down and you will see the memory section..from there you will see your total ram is how many gb..
[G3 Q&A, Help & Troubleshooting] krisbi:
This is my CPU-Z

TOTAL Ram 2856MB
[G3 Q&A, Help & Troubleshooting] lossah:
That seems really strange that they got different models of 32gb version. Like "lets see who we can scam" and pray its just a few = winwin.
[G3 Q&A, Help & Troubleshooting] ElBeaner:
Can you take a screenshot and show, not sure what you mean

EDIT

In G3 Tweaks, under Themes > Recent Apps Window > do you ahve enable ram bar checked?
[G3 Q&A, Help & Troubleshooting] Svid:
[IMG="Bug?"]http://i.imgur.com/1ckFobP.png[/IMG]
[G3 Q&A, Help & Troubleshooting] Svid:
Use status bar color

Hide navbar shadow on home

button scalling fit the image

Recents:

Only enable RAM Bar
[G3 Q&A, Help & Troubleshooting] ElBeaner:
Posted the question in the link below so we don't take this thread off topic

http://xdaforums.com/showpost.php?p=54527427&postcount=1377
[G3 Q&A, Help & Troubleshooting] :
Please read this to have a better understanding of how android uses RAM.

Why RAM Boosters And Task Killers Are Bad For Your Android http://drippler.com/updates/share/why-ram-boosters-and-task-killers-are-bad-your-android Via j.mp/drippler_app

Life IS good with the LG G3 LGSL990
[G3 Q&A, Help & Troubleshooting] Seifer1975:
Maybe something screwed up in the production line and some batches have the 2GB RAM modules bolted onto a 32GB body!
[G3 Q&A, Help & Troubleshooting] doki81:
can you show the model part? in this screenshot..the model is hide on top.....
[G3 Q&A, Help & Troubleshooting] daryll54321:
It's LG-D855
[G3 Q&A, Help & Troubleshooting] daryll54321:
That's what im also thinking.. Sigh it's getting more and more frustrating. All the customer support do is to forward the issue.. They passed it to the main office here, and then main office just forwarded also the issue to korea. They move so slow. All they did the whole day was just to forward my concern.....

I told them to just replace my phone with a real 3gb ram one, and all they said was that they will take it as a possible option only, depends on what korea will say...
[G3 Q&A, Help & Troubleshooting] Aptony:
Try demamd them :)
[G3 Q&A, Help & Troubleshooting] transfo47:
Wow that sucks. You definitely got a bad G3, as this is what my 32/3GB VS985 looks like

If Korea doesn't help then I really don't know what else you can do...
[G3 Q&A, Help & Troubleshooting] daryll54321:
Well they should really replace this. I spent my money to buy this expensive phone. I should get equal, fair service from them :(

Anyways i willl let you all know the outcome this monday on what the korea might say regarding this.

Thank you
[G3 Q&A, Help & Troubleshooting] Seifer1975:
Well, some "publicity" may be good for them. If they don't replace it, you should maybe contact some of the popular tech sites like phonearena with your case. I am sure they will be interested to run a story on it. That should force LG's hand.
[G3 Q&A, Help & Troubleshooting] shook187:
OP is from the the Philippines.. I don't think no one's going to care about this story
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir may I ask on how will I be able to contact those tech sites? Do they have any e-mail? Thank you for the suggestion.
[G3 Q&A, Help & Troubleshooting] daryll54321:
What is OP?
[G3 Q&A, Help & Troubleshooting] xchasa:
Post a message on their Facebook Page warning others.

If they delete, just repost again.
[G3 Q&A, Help & Troubleshooting] daryll54321:
I just sent a message on LG Mobile in Facebook. no reply from them.

Wouldn't I get sued if I post it or spam it on their posts on their page? because it would look like im trying to ruin their name/product?
[G3 Q&A, Help & Troubleshooting] xchasa:
Not if it's fact mate.

Don't leave a nasty message, just a friendly warning.

See how fast they act to help you then.
[G3 Q&A, Help & Troubleshooting] Fir3blade:
Original Poster...
[G3 Q&A, Help & Troubleshooting] xchasa:
Something like this

Warning. Better confirm the Ram size of your phone.

I just purchased a 32g 3g ram G3.

Problem is it only has 2g of ram like the 16g model.

Lg keep flogging me off to different departments and are not helping me.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir i copied your suggestion. Thank you for the idea. Well it's good to warn other people so atleast they wont be experiencing the problem i have.

I went to the customer service area again to ask for an update. All they can tell me is to wait 'til monday for korea's reply.. I guess i need to be patient for now. :(

Thank you btw!
[G3 Q&A, Help & Troubleshooting] xchasa:
Good luck friend.

Hope you get a resolution soon.
[G3 Q&A, Help & Troubleshooting] lexluthor:
Looks like you aren't alone.

http://xdaforums.com/lg-g3/help/g3-32-gb-2-gigs-ram-t2835852
[G3 Q&A, Help & Troubleshooting] flaring afro:
I'm surprised that no one here has questioned if LG is making other versions - especially if certain carriers call for it. It's not like that hasn't been done *cough AT&T* *cough Verizon*.

Where was this phone bought and what carrier?
[G3 Q&A, Help & Troubleshooting] marv_in_lbc:
You all know that there's always going to be a portion of RAM set aside that is not available to the user, right? Just like your trusty Windows PC (see screenshot)...

If you have a phone that's labelled as a 3gb RAM phone and you see less than 1gb used and less than 1gb free, then you have a problem. But as long as your used and free add up to more than 2.5gb, you're good. A portion is not available to the user.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Yes i know sir there will be a portion that will not be included for a 3gb ram. But for a 3gb ram having a 1.2gb ram less (1.8gb ram total now) and 1.3gb used, 500+ free

Mine is not a true 3gb ram.

I got 2gb ram built in to a 3gb type of G3. I already check on other phone stores their 16gb type of G3.

And the Ram of it is the same as mine >.<
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir, I bought my phone at a phone store here in Philippines. I didnt bought it from a carrier here.
[G3 Q&A, Help & Troubleshooting] marv_in_lbc:
I'm not saying that there WON'T be phones that maybe improperly labelled and/or sold, just highlighting the fact that the user does not have access to the full 3gb of RAM.

phone screenshot, AT&T G3
[G3 Q&A, Help & Troubleshooting] SpEaKeRb0xXx:
^This.

To OP.

Would help alot if you will disclose the store name, date of purchase, how much you bought it and what is the specific version/firmware you are using. Im also from ph and i got this 3/32gb version. It cost me 35,990 roughly $821 yeah over pricing capital of the world, the 2/16 variant cost around $730. That is for the unbranded, mall priced unit. You can clearly tell what type of handset you have just by looking at the price. Now if you pay for the higher specs price, you should have the higher specs phone. I can guarantee you that there are only 2 variants of g3s being sold here, no 2/32gb.

Your total ram shown in cpu-z is just 1.8gb, that is just for 2gb variants. It should have at least 2.8gb total ram for 3gb variant. If the salesperson still insist, ask them if they really know what they are saying, go ask for calculator then go to settings>general>apps then swipe to right till you get to "running" screen let them add the numbers at the bottom, it should sum up at least 2.8 or near to 3, if not, ask them where is the remaining 1gb? Those numbers are your total used and total ram free no more no less, your handset wont lie to you. Factory defect product sold as standard unit should be and will always be entittled for a replacement. If you bought it in a mall you will have the standard unit replacement claim of 7 days and 1year of product parts and service warranty, it is included on your receipt, read it. If they won't replace it, claim your repair warranty, much better if you will go directly to any LG store or repair center ask for a manager to speed things up. Let LG check it, just input your concern clearly. They should fix it or much better if they will give you a replacement phone.

All of this claiming you haven't done anything with the phone, you bought it b.new, not to another person, not second hand.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir I bought it at Mall of Asia 29th July, store name there is Memoxpress

I bought this at 33,990 around 800$

Actually i showed the salesperson there the screenshots of the people who replied to me proving that my phone has 2gb ram and should be 3gb ram.

Actually i got a little pissed at them because they dont know what they're telling. They think i'm just a regular customer buying for a phone and nothing more.

I even showed them how to check the ram memory. And also saw that the 16gb variant was degraded. It wasnt even 2gb or near for the 16gb variant.

Still, they insist that the reason it's not exactly 3gb on my phone was that because not all the ram memory will be utilized which the sense was correct. But i told them it's already indicated on the "ram used" and "ram free"

And it was summing up to 2gb ram only. They couldnt answer me.

So they just let me talk to the customer service at the other mall (Mega Mall)

Actually i was telling the customer service guy to just replace my phone. He just keeps on telling me that they are not excluding the option of phone replacement, but it still depends on what Korea will say regarding this issue.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Yes sir im aware thst i wont be having full access to a 3gb ram. But having a supposed to be 3gb ram type of phone, mine clearly shows i only got the 2gb type for a 32gb G3...
[G3 Q&A, Help & Troubleshooting] transfo47:
Anyone still saying this guy does have 3GB Ram is just wrong. You would have at least 2.8GB in AppManager. This guy has much less. Can we all agree that this guy just got a defective unit? And they *seem* to be more common in the Philippines, just tell Korea exactly what happened and they should replace it. Best of luck.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Waiting for solution from korea sir. Customer service said tthey will inform me by monday. Add to it the decision from korea if my phone will be replaced because as of now, customer service & main office cant even decide themselves to replace the phone. >.<

I will also give an update asap
[G3 Q&A, Help & Troubleshooting] hello00:
got the 32/3gb
[G3 Q&A, Help & Troubleshooting] SpEaKeRb0xXx:
Thank you very much for the info. You actually have few more days to claim for replacements. And i hope they will replace it, i mean they should coz it is obviously a defective phone.

Btw, Lg cust service for handset in ph is only available every sunday, believe it or not. I call because of my wifi direct issue but no one can assist me because their handset dept team is only available every sunday. Later ill call again and will also discuss your concern with a rep, well see what they can do. Ill update this thread once i manage to speak to one of them.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sigh and to think about that 7days for phone replacement upon purchase i feel like customer service is really just delaying my issue so i wont be able to replace the phone :(

I tried calling them, they wont answer..
[G3 Q&A, Help & Troubleshooting] flaring afro:
Isn't the ram a single stick in phones? I find it weird that it would be defective in a way that would cause only 2GB to show. I don't think it's impossible, but extremely unlikely to be happening multiple times. I still feel like for some reason this version was made on purpose - either by LG or something done from the reseller. Have you made sure you have 32GB of storage? Like actually filled it up? Fake flash on ebay shows up higher when empty and then the space can't be filled. Another thing to try is LG's support pages - see if you can enter your part number and bring up its specs like you can with laptops on manufacturer sites.
[G3 Q&A, Help & Troubleshooting] SpEaKeRb0xXx:
Called g3 cust service regarding my own issue and this one. Was surprised hearing the fact that the representative states that they are already investigating this type of issue, meaning that this type of concern exist before the OP state it here in xda, of'course rep won't comfirm it but i heard what i heard. Afaik, there is no 2/32gb variant being advertised here in ph, also the representative should have told me if there is. Just incase there is, OP should check his receipt (product description) to check what type of device he bought coz he might be given the wrong device. This will impact the credibility of the store simply because of misleading and false advertising since the OP asked for 3/32gb.

I think he can check what firmware or kdz available for his mobile using his IMEI thru this. http://csmg.lgmobile.com:9002/csmg/b2c/client/auth_model_check2.jsp?esn=***************

And then look for this part <suffix>APHLWH</suffix>

If it is for a 16gb variant the suffix should have the number 6. Ex: A6PHLWH

Mine is for 32 so it don't have 6.

Or he can use this for complete info about his phone http://www.imei.info

Disclosure tho, im not responsible for anything upon using this site since it will require your imei to check your device. If you think it is safe, then go ahead. I have used this several times already. Also, im not advertising.

Rep forwarded the issue to his superior and will call back tomorrow for a resolution.
[G3 Q&A, Help & Troubleshooting] lossah:
Think of how many people you can scam this way...Its ALOT.

And how they realized that one guy actually notice it, they again try to delay it as much as possible. Sadly, if it was in Sweden you could just tell them the problem and they will replace it asap.

This is sad, really.

And come on, people still say in this forum "uuuh os takes alot of memory you cant see all 3gb 1,8 sounds logic....!"

We already know, and its obvious its a 2gb model.

Don't ever accept this from your seller OP.
[G3 Q&A, Help & Troubleshooting] droidhd:
Did you guys noticed, OP have almost 1GB more of Internal storage, but 1GB less in RAM?
[G3 Q&A, Help & Troubleshooting] transfo47:
I *think* cuz no carrier bloatware.
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir i went to the customer service today and ask regarding the phone replacement if it is really 7days upon purchase just to confirm.. Since they made a technical report already, even if my case exceeds 7days, im still eligible for a phone replacement BUT it still depends on what Korea might say.. Sigh that "but" surely is a problem.. Coz there' a probability that i may also not be able to replace it.....

I also talked via phone to the phonestore i bought it from and talked to the lady. Got a little pissed she even got the nerve to raise her voice and wont let me talk. Saying i already went to them last thursday and agreed thatthe customer service will handle it.

She even told me that they cant replace the phone immediately because Lg might file a case with them

If they just replace it without investigating.

It was really obvious my phone got 1gb ram less. But she kept on lecturing me that a 3gb ram will not be a full 3gb because some apps/whatever it is, is allocated for it. Sigh she doesnt really have a clue about the phone or any phone she's selling. Purely, she just sells phone. -_-
[G3 Q&A, Help & Troubleshooting] daryll54321:
Sir when i went there last 30th july i told them that they are selling wrong 32gb phone G3.. All they keep on telling me was that it is really reduced because some files are allocated for that reduction. They cant even explain when i told them that the allocated file being used is already divided on that 1.8gb ram (total ram used & total ram free).

Sir thank you for the suggested sight although i cant use it at the moment. I dunno if the sight might affect my phone or somewhat to void my warranty if i tried it. Or. I dont know what im saying and im just overthinking with nonsense... O_O
[G3 Q&A, Help & Troubleshooting] Robin2:
2gb RAM seems to be more than enough for this device. Android doesn't even seem to ask for more than that at the moment.
[G3 Q&A, Help & Troubleshooting] SilverZero:
That's irrelevant. The issue here is that the product the OP purchased was not as the box said it was.
[G3 Q&A, Help & Troubleshooting] SpEaKeRb0xXx:
It'll just show you information of your handset based on your imei. You don't have to use it if you're not comfortable, or you can try some other handset just to try it. Btw i forgot, it might not work esp if the handset model is new.

If there's one thing you should avoid to disclose or post in forums, it is your IMEI.

Also, i forgot to include here, representative advise to bring your handset to lg repair center. I find it a bit unreasonable coz first you've done your business with the store, it is the store who gave you product warranty, it is them who should take full responsibility to your concern. Those people in the store clearly don't know how to distinguish faulty devices i wonder how they honor warranty claim. Sad to say but yes, your last resort is bringing your handset to lg service center.