[Droid RAZR M General] DiamondJohn:
I have been checking most days :mad: and originally when it got rescheduled, I had an online chat with Motorola, so I thought I would try an get a littkle more info or find out whats holding things up. In my delving, moto blamed the sertvice providers and "confirmed" that they have the update :silly: I will be ringing my provider next to find out more.

Michelle: Hi, my name is Michelle. How may I help you?
Michelle: How are you X?
Michelle: Can you please provide your phone number and location?
X: Hi, I have an XT905 (retail) and have been following the KitKat update which was planned for dec last year, but now has been delayed/rescheduled with no dates. Is there any indication of a possible date for this update?
Michelle: I apologize for the inconvenience. Rest assured that here in Motorola we are always ready to help.
X: My phone number is 04XXXXXXXX and my location is Sydney
Michelle: Thank you for the information.
Michelle: Can you please provide the serial number or IMEI of your phone?
X: It would be a help if I had some idea of when it currently is planned for, even if it gets rescheduled again.
Michelle: Please give me a moment.
Michelle: This is just to give you an idea. I will send you the link regarding the update.
X: IMEI is XXXXXXXXXXXXXXX
Michelle: https://motorola-global-en-aus.custhelp.com/app/software-upgrade-news/g_id/1980/
Michelle: Please choose your country.
Michelle: Thank you for the IMEI.
X: I have a link to check for an update already, but all it says is that it will be upgradeed to kitkat, no date indication. No clue if we are talking weeks, months or years.
Michelle: Yes, that is right.
Michelle: We really don't have exact date when it will be release because this will be coming from your service provider.
Michelle: This will be over the air.
Michelle: If you are not seeing any system update on your phone it means that the schedule is not yet implemented.
X: Hate to harp on it, but are we talking weeks, months or years? No date. and even if you release it, as retail, we can get to it. date?
X: roughly?
X: whats holding it up?
Michelle: We recommend you consult your service provider if they have the schedule already.
X: I haven't called them directly, but as retail I could be calling any of the providers. Has Motorola released the update to the service providers?
Michelle: Even if this is retail you the service provider you are using will still be the one to roll out the update.
X: have they received the update from Motorola?
Michelle: Yes, there is communication already but we cannot say the exact date since your service provider is the one who's going to roll out the update.
X: Thank-you. I now know we are waiting on the service providers. Thats it for now. Bye and have a good day!

When my provider says they are awaiting Moto, I will send them a log of the above where they get blamed. Hopefully it will help clarify who really is to blame on the delay. :fingers-crossed:

---------- Post added at 02:24 PM ---------- Previous post was at 01:56 PM ----------

I spoke to vodafone, and the people I spoke to could not tell if they had received the rom from Moto. She checked the vodafone tech help web site and could not see any mention of it. When I asked if we could speak to someone in the testing department, she said that was not possible.:p a different approach is obviously needed.