yashsingh1/xdaforums huggingface dataset:
[ONE Q&A, Help & Troubleshooting] lukesan:
You guys can count me in on this one.

My friend whom I also convinced of buying a Oneplus. (must be number 6 in my friends group) started to complain to me that he had a non responding phone, crashing ... whatever.

Now since I am the tech of the friends, hence my education, work experience and most of all the piles of Android phones here, I was asked to test it.

He has a S4 to spare so he works on that for the moment.

Since I refuse to walk around with 2 phones, since you don't really test stuff in real life, I twrp cloned my data on to his.

First reaction was .... wow ... his screen was/is much brighter and is even across the screen. By even I mean consistent in colour, and also less yellowish, and better contrast.

While mine has the famous (beep) yellow band this one doesn't. You can also see it in the contrast and sharpness of the images.

Now not only that but I realised while typing that the touchscreen was consistent and more responsive.

So I decided to open a ticket. I got asked to video the issue.

Mine .... https://www.youtube.com/watch?v=raq4jQifYXI&feature=youtu.be

His .... https://www.youtube.com/watch?v=UF06zbUhFSs&feature=youtu.be

On mine you can clearly see it stutter, or not being as stable.

So the rom, kernel etc etc are the same on both phones. Seems clear that they changed type of screens.

Now I hope to get an rma for mine while I test his phone. Already had some FC's while opening messaging.
[ONE Q&A, Help & Troubleshooting] mpc650:
New fix they send me... I think they are just trying to buy time... :(

OPO-Display-patch.zip
[ONE Q&A, Help & Troubleshooting] JacquesR:
I'm with the "buying time" hypothesis, hoping we'll just get bored enough of complaining, or move on to another phone. Mine was terrible in Summer, but it's now heading to Winter where I am, so it's difficult to replicate as easily to give them the videos they want. In the meanwhile, they are suggesting flashing that KitKat "fix" (which my own ticket history tells them I did in February), asking me to try 12s (which I told them I was on a few weeks ago), and now asking me to try OxygenOS.

I think I'm instead going to try going back to my N5, while I wait for the Galaxy s6 I have on order...
[ONE Q&A, Help & Troubleshooting] lukesan:
Well, good thing we have different laws in Europe. You can google them and be surprised. Unfortunately only 5% of the people here know their rights.

I'm having a similar issue with a big store here where my parents bought a phone from. They refer to the manufacturers repair centre while the store they bought has to deal with warranty the first 2 years. I already emailed them about their b*llsh*t reply they gave me.

The law is readable in any EU language here open on the net and it also mentions that it has to be repaired or function like it is advertised. We bought a phone with a touchscreen and not a sometimes touchscreen.
[ONE Q&A, Help & Troubleshooting] djbenny1:
why dont you try putting the 4.4.4 software again and leaving it like that - what makes you think putting on 4.4.4 then immediately changing roms would fix the problem?? their 4.4.4 is clearly what they consider the fix (regardless of whether it works or not).

i'm about to flash the fix from the link you provided, but I don't expect much.

if this doesnt work, I'll be RMAing
[ONE Q&A, Help & Troubleshooting] Nandeh:
If the fix is stay in 4.4.4, this is not a fix, this is a joke...
[ONE Q&A, Help & Troubleshooting] djbenny1:
I agree, but I guess they are trying to rule out one thing at a time. 3rd party updates beyond kitkat obviously being one of them.

What's the point flashing the "fix" then overwriting it straight away.

I've flashed it and have been doing incremental updates all evening, OTA lollipop is downloading now.

I'll give it at least a week.
[ONE Q&A, Help & Troubleshooting] ramblinman:
Same here. I'm completely impressed, never thought it would work. Ive had nonstop typing issues for over two weeks straight, I downloaded this app and used the default settings and instantly regained control of the keyboard. Multi touch tests are also showing normal touches. No more glitching when crossing the x and y axis. I don't know if it will last but I can say 100% that this is legit and not placebo so far.
[ONE Q&A, Help & Troubleshooting] djbenny1:
Must admit that since I posted yesterday I have experienced some issues with the screen.

I don't think it's as bad as previously, but I'm fairly sure it's still there.

What's interesting is that it only tends to happen after my phone has been in my pocket for a while, and NOT after running a benchmark or stress test etc. In other words, it seems the entire phone has to be warm and not just a localised area.

As I said though it hasn't been as bad as before so I'll persevere and see what it's like the rest of the week.

edit. just realised you were quoting a previous post and not my most recent one!! glad the app worked for you - it seemed to for me for a while but didnt last long!
[ONE Q&A, Help & Troubleshooting] ramblinman:
Haha ah I spoke too soon also. It lasted about 15 hours, up until I tested it by putting my phone directly under sunlight. Keyboard went crazy after that, however it doesn't act up in my pocket anymore or when running extensive apps. It was 82 degrees today where I live which is much hotter than other days where the touch issues were present. I can say 100% for certain that my phone was f-ed up for 2+ weeks whether it was hot or cold and 1 second after downloading that app everything was completely back to normal. Coincidence I guess, but a really really big coincidence.
[ONE Q&A, Help & Troubleshooting] om22:
My RMA device is underway <3 Fresh Oneplus one without a single scratch or touch bug . I spent over 30 days contacting the support though. I think the new batches are fixed because 3 friends with a newer one don't have problems while me and another friend (older oneplus one) had problems.

Next time properly insulate the flexband from the beginning of production Oneplus -.-
[ONE Q&A, Help & Troubleshooting] djbenny1:
How do you know you've got a new device??

Is there any way of checking the hardware?
[ONE Q&A, Help & Troubleshooting] burnski:
fack I dont know if this is what im having or not, but just in the last week my opo has started "missing" a few touches. Its not very often, maybe every 20-30th touch dosent register. I dont have any "extra" touches (like as described with the ghost touch issue) and I grabbed a drawing app and there are no extra touches being registered, just it seems to be unresponsive on occasion. Only thing Ive seen in this thread that might relate it to mine is the temp issue. The weather here has really warmed up in the last few weeks. The first few weeks on CMOS12 has been fine so I dont think its a kernel issue, it just started since getting warmer out.

unfortunately Ive voided my warranty (soldered in a Qi received) but im not affraid to open up my OPO to insulate a cable if thats what it is.
[ONE Q&A, Help & Troubleshooting] djbenny1:
From what I've read on various forums and threads, even insulating the screen doesn't always work.

You may have screwed yourself by tampering in afraid.

Sounds like you've got a mild case currently, when it's bad you'll know!
[ONE Q&A, Help & Troubleshooting] one+1:
unresponsive screen

When the phone is in my pokket, the screen get unresponsive to the point that it get impossible to work with. Its super frustrating to work with a phone whitch is unreliable. Does some one know if this is a recognised issue? If they give me a new phone , will i get the same problem after a few weeks?
[ONE Q&A, Help & Troubleshooting] alijoregon:
I had this problem and I told with tech support and now I have a replacement new.
[ONE Q&A, Help & Troubleshooting] kerheol:
Same problem here. After two zips, today One+ asked me for some photos of the phone. I sent them and they said my ticket is in a "higher" level... whatever it means..

Can you explain us how the process went? Did you sent your phone? How many days did you wait for the replacement?

Enviado desde mi A0001 mediante Tapatalk
[ONE Q&A, Help & Troubleshooting] alijoregon:
when I had the issue, I wrote a message to one plus support. They told me to use a fix, but it was null. They opened a RMA, DHL came to my opo, and in 2 week they send a new phone.
[ONE Q&A, Help & Troubleshooting] tomaquet:
I'm sure most of you here have already seen the new post by an admin from OPO, but for those of you that haven't:

https://forums.oneplus.net/threads/touchscreen-issues-we-hear-you.309395/

They've finally acknowledged a problem and are preparing a fix.

Fingers crossed it's not just another delaying tactic...
[ONE Q&A, Help & Troubleshooting] djbenny1:
I'm in the process of RMA now - let's see what comes first, the fix or my return...

I'll not hold my breath expecting the fix to work if it's anything like their previous attempts...
[ONE Q&A, Help & Troubleshooting] om22:
Well. It is another delaying tactic. This is the real fix: http://xdaforums.com/oneplus-one/general/fixing-ghost-touch-grounding-issue-hint-t2951000. To fix it via Firmware you have to apply magic.

I just got a new order with a total of 0€ just like a normal order and there is even the new price in the order as since some weeks it costs 50€ more here in Germany.

Also my Nexus 5 RMA got me a brand new phone.
[ONE Q&A, Help & Troubleshooting] djbenny1:
Yea I was aware of that post.

I am dubious about the fix but if it comes along I'll try it, if it's after the RMA so be it.

I'll keep pushing for the RMA anyway.
[ONE Q&A, Help & Troubleshooting] jon-:
I'm one of those where 4.4.4 helped the first time round. So far I've tried Oxygen, 12S nightlies then gave up and went back to 4.4.4 hoping it would fix it.

Sadly, while the driver implementation in 4.4.4 has a little bit of fuzzing so the problem isn't as bad (it basically seems to ignore short swipes), the problem is still there in 4.4.4.

I'm mid RMA as the mic has broken on mine too, so I can't use it to type or call people. Shame it's taken 2 weeks so far to get no where.
[ONE Q&A, Help & Troubleshooting] djbenny1:
Their CS is appalling.

It's so annoying because apart from this the phone is, for me, still the best value around by a long way - I would have loved to buy their next phone when this is ready for a change but how can we trust them after this??
[ONE Q&A, Help & Troubleshooting] jon-:
No idea. Even if I get an RMA I'll be selling it and buying a G4.

Still nothing from oneplus. I'm chasing them once a day.
[ONE Q&A, Help & Troubleshooting] HWAM:
Never solved!!

This problem will never get fixed!!!!!

It's just faulty hardware. And they know it.

It will go on and go on.

Who is stopping this Company??
[ONE Q&A, Help & Troubleshooting] kerheol:
I know this will look weird...

I know this will look weird, but I don't have an unresponsive screen anymore. Without software or hardware mod... :confused:

Everyday I bike to work about 30 minutes. I put my phone in my trouser pocket and when I come work I take it. Always I must reset the phone once or twice because it acts this way:

https://www.youtube.com/watch?v=mKvHBtfYkig

I've read some people thinks it's a screen hardware problem. Other say it's sofware or a temperature problem... In my case it's a "trouser" problem. If I put the phone over my table while working for hours it just remains perfect. I can wake it without problems. No touch issues.

So... I've tried something.... A bit strange I know... I always put my phone in my trouser with the screen looking to my leg. I don't know why... I think it's better protected. This week (3 days in a row) I've been putting the phone with the screen looking outside thinking "you're stupid... really? are you gonna try this?". 3 days in a row, 2 trips for day, I've taken my phone from my trouser and no touch problem, no unresponsive screen :confused::confused::confused::confused:

I've changed nothing. No new rom or kernel. No new apps. Nothing. In fact, it's been a bit hotter in my city (Barcelona, Spain 90F just now) this days... I've just put the phone otherwise :eek::eek:

I'm pretty sure this is not a placebo. I've been having this problem for months and now it's gone (I still have x-axis problem but it's not annoying at all for me)

I just want to share this with you. Am I crazy? Because I feel as I was :crying::crying:
[ONE Q&A, Help & Troubleshooting] lukesan:
No it's not a crazy idea. It must be a combination of heat and static electricity. Had the same issue when cycling and it being in my side pockets of the pants. No more unlocking possible.

I also logged a ticket since I experience the same thing on mine + my screen looks different than the two others I have here.

I cloned two devices so they are a perfect clone kernel, data and settings wise.

If I get one like my friends one, one with a perfect screen and touch (so far) then I am ok with it. Otherwise I am not wasting my time and might go for a Nexus 6
[ONE Q&A, Help & Troubleshooting] alijoregon:
In the last nightly of cm12 the problem disappear!! Ak kernel also have the fix. The people say that the fix is amazing!
[ONE Q&A, Help & Troubleshooting] critofur:
Dang it, totally unacceptable that someone would have to wait more than a couple days for RMA for something as urgently needed as a cell phone! Oneplus absolutely needs to implement some kind of cross-ship program ASAP!

---------- Post added at 12:42 PM ---------- Previous post was at 12:40 PM ----------

I'm here looking for just the firmware, to use with custom ROMs - will keep searching...
[ONE Q&A, Help & Troubleshooting] jon-:
For what it's worth, the latest nightly has totally fixed the touchscreen problem. Really. Even with the phone super hot.

Mic still doesn't work though.
[ONE Q&A, Help & Troubleshooting] Smokexz:
I am still having this issue, first device I had for a few months then issue began. Had a new one sent, this was two months ago. Now it is starting to have the same issue however I am on OxygenOS. I just honestly want this fixed. Anyone have any ideas?
[ONE Q&A, Help & Troubleshooting] Nandeh:
Flash firmware from CM12.1 nightly 2015-05-15. It fix the problems with touch screen
[ONE Q&A, Help & Troubleshooting] critofur:
Yes, it mostly fixes the touchscreen problems, but:

Been waiting for days for new version without battery drain. Something like that should be patched within 24 hours! Why are we still waiting?

:(
[ONE Q&A, Help & Troubleshooting] Nandeh:
At least for me, drain disappear when disable dt2w and Ambient display...
[ONE Q&A, Help & Troubleshooting] anjo88:
franco kernel r43 fix it but battery drain on the way!
[ONE Q&A, Help & Troubleshooting] vickykolari:
1) So does even Franko R43 have battery drain issue..?

2) I couldn't bear the touchscreen issues, so knowing the battery drain, I flashed Nightlies (CM12.1 20150517) which resolved the touchscreen issue but heavy battery drain and heating issue. Now I want to know, does Franco or AK solve the issue properly as they have synaptic update..? If so, which is better..?

3) As a flashaholic, I want to know, does this will get a permanent solution so that I can flash and experience different ROMs as I used to before..? :confused:
[ONE Q&A, Help & Troubleshooting] Invicta:
Does the update zip work with cm12s ?
[ONE Q&A, Help & Troubleshooting] alijoregon:
The fix is include in a kernel. If you use AK or similar that include the fix, you can probe.
[ONE Q&A, Help & Troubleshooting] Nandeh:
So, is there any way to avoid the battery drain fixing the ghost touch?
[ONE Q&A, Help & Troubleshooting] eatkabab:
I got my phone maybe a month after it was released. After exactly 4 months the touchscreen input died and lost all sensitivity. Typing became impossible. After going back and fourth with support for 2 months they finally sent me another one. The new one was excellent for EXACTLY FOUR MONTHS!! Almost to the DAY! My damn touch is broken again and I can't type. I'm furious! I'm also 1wk outside warranty.

With the first phone I tried every hack, crack, rom, reformat, anything I could find. Nothing would restore the touch. I assume it's a hardware issue. I've been looking around for a solution but haven't found anything. If there is anything, I would appreciate some direction.

Sorry for everyone that ever wasted their money on OnePlus, I won't be getting any more products from them...
[ONE Q&A, Help & Troubleshooting] javideslomao:
I'm going to recompile a new kernel replacing OP's touchscreen driver with the official one. Will post back. Wish me luck...
[ONE Q&A, Help & Troubleshooting] Denisuu:
Good luck! I hope it works.

You should browse the pages on miuiandroid about the m2s tough, they also tried all kinds of drivers & kernels nothing solved it.
[ONE Q&A, Help & Troubleshooting] m3dd0g:
Is someone who have ghost touches using "flashify" app?
[ONE Q&A, Help & Troubleshooting] Denisuu:
Never even heard of it :)
[ONE Q&A, Help & Troubleshooting] zephiK:
I'm using flashify.
[ONE Q&A, Help & Troubleshooting] javideslomao:
I think it worked. It took about 4 build iterations to get a kernel that didn't panic in my face and, much to my surprise, the synaptics drivers work really well. It's early to say, but so far I'm not getting any of the previous problems (ghost swipes, screen going berserk). More info and boot.img here.
[ONE Q&A, Help & Troubleshooting] stu5797:
I use flashify and I am also using your awesome rom v2. Hope you can find a fix for this horrible issue for v3!
[ONE Q&A, Help & Troubleshooting] Denisuu:
Thanks man I really appreciate the effort! I will try it.

But actually it's not normal that we should void the warranty to fix a defect ourself because they don't don't respond to the problem and my RMA. When you re-flash stock and lock your bootloader again you have warranty back? If not I rather have it stayed locked.

Sent from my One
[ONE Q&A, Help & Troubleshooting] javideslomao:
The official stance on this is that unlocking the bootloader and/or flashing stuff won't void the warranty unless it results in a brick.
[ONE Q&A, Help & Troubleshooting] Denisuu:
Ok thanks :P It was already unlocked anyway haha. :D Since I linked this topic to my RMA report I didn't want them to refuse warranty because of it.

I already flashed the kernel, the ghost touches seem to be gone but the capacitive buttons aren't as responsive. With the onscreen buttons on the capacitive buttons still work even tough they don't light up.

Sent from my One
[ONE Q&A, Help & Troubleshooting] Heisenberg:
Many? Exactly how many? I count a handful.

Transmitted via Bacon
[ONE Q&A, Help & Troubleshooting] savahu:
I only experience ghost touches when the OnePlus is extremely hot due to overclocking to 2.8Ghz
[ONE Q&A, Help & Troubleshooting] Denisuu:
I updated the first post and separated the ghost touch problem and grounding problem video's.

I also added a video.
[ONE Q&A, Help & Troubleshooting] evronetwork:
Actually OP states that with software you won't break the warranty, if you brick it you'll just have to pay them to fix it for you, still won't void your warranty in the hardware. I mean they have warranty in hardware not software :P

P.S. Waiting for my opo ..soon :D
[ONE Q&A, Help & Troubleshooting] Denisuu:
I made a Paypal claim for my money back since they don't reply.

There customer service is the worse! Look at the first video's I cant use my phone, good thing I will have my xiaomi m2s back by Wednesday.
[ONE Q&A, Help & Troubleshooting] Denisuu:
Original RMA Request:

Response:

My response:
[ONE Q&A, Help & Troubleshooting] chr0m:
Since yesterday my touchscreen has been really unresponsive. It makes typing an absolute pain. So many times i have to tap more than once for it to register. Also when I try to type quickly it thinks I am swiping. So frustrating. Is this software or hardware? It wasn't like this a couple of days ago.

This and the ugly yellow band at the bottom of the screen has made my first Android phone experience quite disappointing.
[ONE Q&A, Help & Troubleshooting] KJX:
After the update XP300, my tap to wake seems to b less responsive. I think the new updates got quite a fare bit of bugs..
[ONE Q&A, Help & Troubleshooting] chicks0315:
touchscreen problem

this problem of touchscreen can be fixed ? I don't understand..
[ONE Q&A, Help & Troubleshooting] Denisuu:
Guess its because it is hardware.

Added an other video to first post:

[YOUTUBE]watch?v=mJzvPPsgLtQ[/YOUTUBE]
[ONE Q&A, Help & Troubleshooting] Denisuu:
And an other. This problem I have the most, where parts of my touchscreen aren't working.

[YOUTUBE]watch?v=NshXpZrmPCg&feature=youtu.be[/YOUTUBE]
[ONE Q&A, Help & Troubleshooting] huzz:
I've seen this issue with phones when they are connected to un-supported chargers, does the same happen when it isn't connected?

Cheers.
[ONE Q&A, Help & Troubleshooting] thelestat:
Yes it happens disconnected.

CM have confirmed it's a bug in the touch screen firmware. No eta on a fix.
[ONE Q&A, Help & Troubleshooting] Denisuu:
None of the video's where filmed with charger connected.
[ONE Q&A, Help & Troubleshooting] drjekyll99:
same issue here.

Unresponsive screen mostly in the middle. At the very edge of the screen it is sometimes responsive.

htt*s://www*youtube*com/v=gN-Mjk0-_u0

(I am not allowed to post outside links or embeded videos, because I'm a new user.sorry)

This occures every time I put the device in my pocket.

Often there are ghost touches.

A restart fixes the problem till I put the device in my pocket. It seems that it has to do with static electricity.
[ONE Q&A, Help & Troubleshooting] bradm23:
Are people still experiencing this with 33r? I am and hope there is a fix soon
[ONE Q&A, Help & Troubleshooting] Denisuu:
Yea me and my frieds we have 11 OPO's from all off us 3 still have the problem on 33R.
[ONE Q&A, Help & Troubleshooting] Denisuu:
Added this video the the front page:

[YOUTUBE]watch?v=XsGPsDP4V0U#t=51[/YOUTUBE]

A post from me in the oneplus forums: https://forums.oneplus.net/threads/touch-sensitivity-issues-a-letter-to-oneplus.73423/page-62
[ONE Q&A, Help & Troubleshooting] bradm23:
It's just strange how the prob in the past couple of days is worst than it has ever been. :(
[ONE Q&A, Help & Troubleshooting] Denisuu:
With me it came after filming in 4K a lot so I guess its just the phone that got too hot once and then doesn't work like it should afterwards, but looking on the oneplus forums and hearing my friends almost everyone gets it after a while and once you get them they only get worse.
[ONE Q&A, Help & Troubleshooting] mdavario4:
Same here... after the 33R update I get all of the above mentioned problems almost always, really hard to use the phone. Before this update I didn't notice these at all.
[ONE Q&A, Help & Troubleshooting] :
well guys, I used to get ghost touches

then I updated my phone. gone fixed. Why dont you get tha e same result?

I messed around with it. Had ghost touches on certain roms.

I fastboot flashed all partitions to the latest firmware from oneplus one updated and they are gone.

can highly recommend it.

Also some apps caused these ghost touches the most. look into it.

and yes android is not for all users

[/COLOR]

thats not true, judging from my and my 3 friends experience.

unless you wear skinny or tight jeans, or put it in back pocket and sit on it lol then you can break/damage synthesizer

one can also say, if you have it on two completely different phones you either have bad luck, or something you are doing is causing it
[ONE Q&A, Help & Troubleshooting] Denisuu:
I flashed complete stock trough fastboot when 30O came out. Then franco kernel -r13 and the ghost touches and unresponsive screen where gone and the swipes a little better.

Then I flashed -r14 then 33R and it became better every time still when typing I get ghost swipes.

I recorded this post in a video to show you what I mean.