yashsingh1/xdaforums huggingface dataset:
[ONE Q&A, Help & Troubleshooting] Fabipro:
For me with the 38R-update it feels better but yesterday one time the touchscreen was unusable for me. Can't type anything and the capacitive buttons didn't work. Restart solves it but what wrong with my phone?

via OnePlus One & Tapatalk
[ONE Q&A, Help & Troubleshooting] Denisuu:
I have a new device the MRF date is 2014.09.20 on my box. I have no problem's left at all.

Since all my friends phones that where made before 2014.07.15 had the problem and the ones after did not have the problem. I decided to give it an other shot, no yellow tint and no touchscreen problems! Even multitouch is way better in the lat 38R update :)

My previous phone was made 2014.06.15 and it was terrible nothing fixed it.

You can find your MRF date here (This one is from my brother)
[ONE Q&A, Help & Troubleshooting] reggiexp:
got my self one finaly and 100% great

build date 09/27 no problem. me happy. just need a new sim card....
[ONE Q&A, Help & Troubleshooting] acegolfer:
This is discouraging to hear.

My nexus 4 started identical ghost touching issue 2 weeks ago so I bought OPO last week. My built date is 9/23/2010 and hope it's okay.

I did everything that I can think of trying to solve the N4 ghost issue but it is getting worse.
[ONE Q&A, Help & Troubleshooting] youngchaos:
Hey have you tested all around touchscreen? Can you confirm 10 touches works good even on pillows/table and no ghost while typing fast? Since i could give a 2nd opportunity to OPO.
[ONE Q&A, Help & Troubleshooting] Az-one786:
I'm planning to buy this phone soon, but I've little bit worried about all issues infecting this device right now..

That's pretty annoying for me since I've sold my N7 2nd gen bcoz of all this issues ... Ghost touch, grounding issue and etc ....

Will wait a while to see if their can fix all of this " nightmare ' soon. Really hope they fix it ....
[ONE Q&A, Help & Troubleshooting] GTCC:
Can you tell me of a phone make/model that has no problems in any of their phones? Don't think so. The way you word your post makes one wonder the reason behind the post.
[ONE Q&A, Help & Troubleshooting] gerciolisz:
Dunno IF it is related but i found a problem with multitouch(2 fingers) sometimes. Reboot fixes it always. But then found that have problem with 10fingers always no matter IF rebooted. But i found that it happens only when disconnected from charger.

But i went 1 step more in my experiments and found that IF USB cable is plugged in to phone, multitouch works AS it should. No need charger(but with charger it works too). Only cable without charger.

WEIRD.

I am on multirom primary pa latest and cm11s 38r as second.
[ONE Q&A, Help & Troubleshooting] JonnyFoxtrot:
So my 2 week old OPO is a 9/27 build, fully updated to 38R and completely stock and I'm still having major pinch to zoom issues which can only be solved with a reboot.

I also have problems where it registers swipes as inputs so when scrolling through a webpage or facebook for example its constantly thinking I've click something when all I was doing was swiping down.

Starting to question whether or not I should send the phone back for a refund at this point...
[ONE Q&A, Help & Troubleshooting] Az-one786:
Sorry bro..,

I didn't meant to spam this thread, Yes I know every devices has their own bug present but if You see this http://xdaforums.com/oneplus-one/general/poll-oneplus-one-experience-ghost-t2859337 ... poll result. seems It's has similar issues as N7 & N7 2013 ..

I think I got a point to worried about bcoz I really want to have this phone and I'd love Cyanogenmod ...

That's why I came here to learn about this OPO a little bit .... ;)

Thanks for ur reply...
[ONE Q&A, Help & Troubleshooting] chr0m:
My touchscreen goes bad every day. It was like this when i first got it in July, but came good after an update. A couple of weeks ago it started going bad again, ghost touches, swipes, screen unresponsive or not working at all. A reboot always fixes it straight away, so I still think it's software.
[ONE Q&A, Help & Troubleshooting] duminduweera:
I was having these issues as well, but i've recently started using cm12 and all the touch screen seems perfect
[ONE Q&A, Help & Troubleshooting] martinmax1:
Hey guys , I want to buy the device but one thing that really concerns me is the issue with ghost touches and the problems with the touchscreen ( as i read in the forums there is a software and a hardware problem - grounding issues ).

I believe the software issues are resolved with the software updates but what about the hardware ones? Did they plan replacing the screen manufacturer so we can safely order the phone and skip all the issues? Is it safe to make an purchase, what do you guys suggest?
[ONE Q&A, Help & Troubleshooting] heardamir:
Sorry i cant say for sure, but I've read that the majority of issues are on devices in particular batches between late July -> early September. Having said that, I got two devices from the same batch in late early September, and one is fine and then other is unusable due to screen problems.
[ONE Q&A, Help & Troubleshooting] juddrl:
The date of manufacture isn't the issue. The date on my box is 10/10/14 and I have the screen problems. I also think people are too quick to say their phone is fine. Mine works perfectly after a reboot. If someone were to use it then to determine if there were screen issues, they wouldn't notice any. It's not until after I've been using it for a while that the problems occur. I then have to reboot and can use it again for a little while until the problems reoccur.
[ONE Q&A, Help & Troubleshooting] anirudh611:
I have this issue too but not on stock kitkat instead on Lollipop. When I put my phone in my pocket I have this issue and when I have it my hand it didn't happen. Is there any fix for this?
[ONE Q&A, Help & Troubleshooting] Denisuu:
I'm currently in Australia it was 32°C here 3 days ago. I sent my previous oneplus back because of this issue and now this unit has the same problem!! :(

Strange thing is my previous phone was working perfectly until I took it to Hungary, when it was 35°C it random rebooted and the touchscreen wouldn't work properly afterwards.

This device had no touchscreen issues what so ever for 2 months, was taking pictures at the beach when it was 32°C. Then I got a text and when I wanted to respond I got ghost swipes all over my screen.

I think once this phone got too hot once something breaks inside the phone... :(
[ONE Q&A, Help & Troubleshooting] Denisuu:
added a video where I try to type test over and over again.

[YOUTUBE]a3ZHcIkzg3M[/YOUTUBE]
[ONE Q&A, Help & Troubleshooting] JeffDC:
3 OPOIs. Two touch screen great. Third my daughter says about once every week, or two she experiences ghost touches. She is on 38. I've suggested she update. My wife and I are on 44s. No issues except OPO-OPO NFC'ing.
[ONE Q&A, Help & Troubleshooting] deathcount248:
wacky.ddw i have the same problem - it seems to happen only when it's hot, like when you put your phone in your pocket on hot days. I'm on 44S and I still get ghost touches/swipes, and a whole heap of other problems.
[ONE Q&A, Help & Troubleshooting] vantt1:
Some people over on OnePlus forums have reported that their phones manufactured as late as December 2014 had problems with the touch.

For more info:

http://xdaforums.com/oneplus-one/general/repair-guide-oneplus-one-disassembly-t2979351

;)
[ONE Q&A, Help & Troubleshooting] IcerC:
I have these issues and took detailed videos.

OPO's response was an email saying I need to fastboot and flash ONEPLUS+ONE-FIX-WINDOWS.zip. I have already factory reset with no luck so how does this "patch" differ?

I feel like this is a hardware problem but don't know how to prove it.

How do I get an RMA from these guys, it's like pulling teeth so far.
[ONE Q&A, Help & Troubleshooting] ijunes:
What is inside this zip? I've never heard of such a fix yet...
[ONE Q&A, Help & Troubleshooting] Denisuu:
I know I updated the first post a while back my second one is also broken, now I'm in Australia probably for almost 2 years and they won't pick it up here... So I have to find a way to get it to europe.

I don't want a Oneplus again I'm going to buy a Samsung Galaxy Note 4 or a Nexus 6 I think, mainly for the camera.
[ONE Q&A, Help & Troubleshooting] Az-one786:
Just receive my and my friend OPO last week..., batch date show 2014.12.18 on the box

little bit worried about all this issues before.., but after playing for a week, I can say my OPO doesn't have all of this issues...

Everything's seems perfects.... Also my friend OPO also has no problem too...

I'm feels very exited to mod this device right now.... :D
[ONE Q&A, Help & Troubleshooting] eyfos:
Here's what's in the the "fix".

My friend and i had differents problems on our phone, his can't charge correctly, mine has those Ghost touches problems. Mine is from 14.12.09 and my friend's Opo dates from 2X January.

We both sent a ticket to the support one week ago, and received this "magic" patch that, obviously and we knew it, didn't work at all for the both of us. It basically just wipe EVERYTHING on the phone (i had to re-unlock bootloader etc.) for nothing.

Funny thing is that i placed my request in "Repairs and return", and the first thing they did was to place it in "Tech support".

The other thing is that i bought it when i was in France in December (low temperature), because they don't ship where i live, which is an island where the weather is hot everyday, so i always have touchescreen bugs because of that, and my phone became impossible to use on a daily.

What is the best thing i could do since i havent heard anything from the support since the "fix" they sent me ? I'm not sure i'm ready to try repairing it by myself.
[ONE Q&A, Help & Troubleshooting] gps3dx:
analyse that official fix

Can anyone please analyse that official fix from OPO "ONEPLUS+ONE-FIX-WINDOWS.zip" so that only the critical part of the fix can be used on custom roms & unlocked bootloader,

withOUT

the need to format the hole phone ?
[ONE Q&A, Help & Troubleshooting] Winniezebra:
OFFICIAL FIX is a downgrade

I patched my phone with https:// s3.amazonaws.com/oneplussupport/ONEPLUS+ONE-FIX-Windows.zip

It was barely a factory reset + downgrade to previous firmware version (the one which not included Swiftkey).

The problem still remained.

After resetting and flashing the downgrade the phone asked me to upgrade to XNPH05Q firmware, which I did.

Same as before.

Any fix just not working.
[ONE Q&A, Help & Troubleshooting] sicutero:
This gets me so angry!

I mean do they really just shove it as a software issue, and the fix is basically to flash their (downgraded) rom, like this is going to be the solution.

This is like your pc not loading the OS, because your hard drive is dead, but what the hell, try reinstall the OS, it will surely fix it.

They must really think we are stupid.
[ONE Q&A, Help & Troubleshooting] bjornvil:
Tell me about it! I have flashed that "FIX" which didn't help at all. Now they want to remotely connect to my computer using Teamviewer and perform the fastboot update themselves. I guess they really think I am a complete idiot. I have an appointment on Tuesday. I'll let them do it and hopefully they will accept the RMA request once that doesn't work...
[ONE Q&A, Help & Troubleshooting] jacqstrap:
Same thing. They want to do a Teamviewer session with me in... a month. I'm sure it would take less than ten minutes (not that I already know how to do it or anything [sarcasm]), but the fix they addressed to me in the email is something I've done various times.

Hope they can RMA all our devices or address this issue soon. It makes this phone unusable for me.
[ONE Q&A, Help & Troubleshooting] cmanon:
Same issue here, I already applied their "fix" but it does not work and I'm on wait list for the appointment, so they can flash my device connecting remotely to my computer. Very disappointed with this device.
[ONE Q&A, Help & Troubleshooting] amitlj:
youtube.com/watch?v=VCCxHlv-q_8

I ordered my OPO on 22nd Jan 2015 from Amazon India. It was working fine till now but somehow the touch is not behaving appropriately for last few days. Few observations are as follows.

- Using Touchscreen now requires more efforts. Require me to put more pressure to phone to register the touch.

- Few of the touches are not registered at all. Roughly 2-3 touches out of 10 go unregistered. It causes missing few characters while typing, multiple taps to launch apps, lag while scrolling, etc...

- Typing has became most irritating part of my day to day use now. I miss many characters due to unregistered touches. Also while typing, many times different characters get tapped on than the ones I have tapped. Gesture typing automatically works even if I am not sliding fingers on the keyboard.

- Camera once behaved strangely when I was trying to press the hardware back button but phone was instead registering taps on screen and camera was auto focusing.

I tried to observe circumstances under which the touch is behaving weird. I noticed this happens a lot when using phone right after keeping it in pockets for around 15 minutes. It also happens mostly when environment is hotter. Touch works fine when the phone temperature or environment is on cooler side. Also, the phone touch behaves worst when I keep phone on wooden desk. THIS CERTAINLY DO NOT LOOK LIKE A SOFTWARE ISSUE as the factory reset - suggested by OPO customer care - did not work. I used Multi touch tester to test touches. Will share few more videos once I upload those. Will also visit service center this week and will update their response.
[ONE Q&A, Help & Troubleshooting] kevloral:
Sorry to pop your bubble, but I bought mine on Christmas and it worked fine until a couple of weeks ago. Now it fails very often (missing touches and so on). In other words, you cannot be sure that you are not going to experience this issue in the future.

You have just exactly described what has happened to my OPO. The very same synthoms and the very same suspicions (starts failing with hotter temperature, works better when cooler, ...).
[ONE Q&A, Help & Troubleshooting] amitlj:
Just back from service center.

They said they would do the preliminary tests and would send phone to OnePlus service center in Mumbai (I am from Pune, India). OnePlus would decide whether my phone can be fixed or if it needs to be replaced. But, this realization would take 20-25 days.

I am not sure if anyone got their phones fixed or replaced in past. As of now, I have decided to wait and watch how OnePlus handles h/w services in India.
[ONE Q&A, Help & Troubleshooting] dorkus0:
Add me to the list of people with ghost touches.

Dealing with their support has been incredibly frustrating. I opened a ticket, they told me to "wait for a fix" and then closed the ticket. I opened another one, saying "wait for a fix" is not a solution.

After several back and forths where I made it super clear that I didn't need tech support, that I just wanted to return my phone and get a different model that works out of the box, then sending them photos of the phone from every angle, they tell me they've approved the RMA process.

Except I don't want an RMA. I want my money back. They said it's out of the 15 day return period and so they can't process a return, so my only option is RMA.

OnePlus was super appealing to me when I first heard about them, and I enjoyed my phone up until experiencing these issues, but the frustration of this issue combined with dealing with their support has soured me on ever believing in the little guy ever again. I'm sticking with established, well-reputed companies going forward. I've already bought a Z3 and will probably ebay/CL the RMA I get. Hope the replacement is one of the lucky few without the issue, but I'm no longer trusting OnePlus.
[ONE Q&A, Help & Troubleshooting] haunterx:
I have just started to get this issue,even now trying to make this post is being nearly impossible with all the touches,

It started since i flashed a new kernel this weekend and am currently on blisspop with ak kernel

The odd thing is that ive noticed that ghost touches happen even with the phone's flipcase closed,i can interact with the phone, e.g. : try to unlock,zoom in/rotate a picture

It seems like its getting oversensitive

Will keep experimenting.

Ps sorry for the bad english, its not the phones native language apparently

Edit: I apparently found the source of my phone having ghost touches

It was caused by Synapse when changing kernels.

Clearing Synapse settings solved it.
[ONE Q&A, Help & Troubleshooting] gershee:
ghost touches / inaccurate touch screen = phone barely usable.

sometimes its worse, sometimes not so so bad.

drives.. me.. crazy..

lollipop temasek cm12 + boeffla
[ONE Q&A, Help & Troubleshooting] Star-Lite:
My Oneplus One has intermittent touchscreen problems. It works absolutely fine when I am at home, but tend to freak out when I use it while walking the dog, after about 1-10 minutes (different timespan every time) touches stop to register and ghost touches appear.

I've also had 2 occasions where I tried to use the phone after it had been in my pocket for a while and it totally freaked out, having constant ghost touches all over even when the phone was sitting still on the table. In both situations the touches were so bad that I could not even get the phone to reboot, because the touches were so fast and all over the place that I was unable to hit 'reboot' and then 'ok' without the popup disappearing before I managed to hit it.

Leaving the phone idle for a while (locked, with the screen turned off because it was starting random apps and typing random stuff...) eventually 'solved' the issue and the phone went back to it's perfectly normal behaviour.
[ONE Q&A, Help & Troubleshooting] amitlj:
Received a mail from OnePlus service center stating that they have started making arrangements for the required spares and shall be available with the Service Centers by 28 Mar'15.

Sounds frustrating considering the time required to arrange spares. I am not sure if I should just ask for replacement of the phone or should I just wait for repair. Has anyone got their OPO touch issue fixed from OnePlus service center?

Best Regards.
[ONE Q&A, Help & Troubleshooting] bronyDrake:
I had issue something similar to yours, but when i keep OPO in pocket screen faced to my leg. Yesterday i got the same problem when i kept phone for 40 mins in my pocket.. Then i start recording with screen cast and drawn some pictures in picsart and the touch issues are shown in it.. Then i just turned of all the gestures and locked and unlocked my phone. Magic there is no more touch issues.. Then activated gestures again but there is no issue again.. So i have the video of all this happened.. You also try the same...and may be it is a touch issue causing by off screen Gestures...
[ONE Q&A, Help & Troubleshooting] thecrab93:
Hello everybody, I hope someone can help me, I'll tell you my "story":

I got my OnePlus One around November last year, it did not have any of the issues that nearly everyone was reporting, even though I did notice the phone had a little bit "poorer" screen sensitivity than my HTC One M8 or my Galaxy Tab S 8.4, what I mean by this is that on the M8 or the Tab S you can practically touch items or scroll through a list without touching the screen (just really close), I'm not saying that there was anything wrong with the 1+1 but it was a bit "poorer", until last week.... I started getting really bad touch sensitivity or none at all and ghost touches while scrolling, I've been running CM12 nightlies for really long, never had an issue, I tried restoring to stock O5Q, it worked for like an hour and then got worse, if you've got any suggestions, please tell me, thanks in advance!
[ONE Q&A, Help & Troubleshooting] riahc3:
I actually do think it is a static electricity issue.

The thing is that the screen digitizer is probably not ground correctly.

The hardware fix would be to ground it properly

BUT

It can be fixed (or at least bettered) by software. Its possible to compensate it by reducing (or increasing, depends by case) the sensitivity.
[ONE Q&A, Help & Troubleshooting] Star-Lite:
I have turned off gestures a couple of months ago, since I didn't use them and sometimes accidently activated them.
[ONE Q&A, Help & Troubleshooting] MysterVie:
Wasn't there a guy on the OPO forums who did a hardware fix for his ghost touch? Like riahc3 said, some wires are not grounded properly and this one user did it. I think it's vantt1 who fixed that by himself (I'm not allowed to post links, so you have to google for yourself). I couldn't do that as I'm not experienced enough for such an operation. Luckily my ghost touch happens only from time to time, so the phone is still pretty usable.
[ONE Q&A, Help & Troubleshooting] doom666:
Problems appeared on my OPO now, too. About 2-3 Weeks ago it started going crazy after having in pocket or just random over the day.

But after pocket carrying it is always really worse. Can´t use my phone as i did before. Really hope OnePlus will fix this problem. Also wrote a ticket to them and they told me to make a video of my problem.

I attached the link to this thread with all the videos in OP, this is exacly my problem.

First I thought it was a kernel or ROM problem, but after switching them like crazy i started to face the truth...

Lucky and sad that i´m not the only one with this problem...

Missing my great phone experience
[ONE Q&A, Help & Troubleshooting] i2k13:
Anyone can bring some info on this??

Ive changed rom, kernel.. didnt help, the problem always comes back on cm11s 44 up to 52q

Does this happen on cm12 also??
[ONE Q&A, Help & Troubleshooting] scottx .:
I think I'll sell mine after reading this thread. I've had issues for a while now unless I type absolutely perfectly. Ghost touches etc. Doesn't respond to my input. I just typed this on it and it did it five times during.

I sold my nexus 5 due to a radio signal issue just to have an issue here. I've had mine for maybe five months. I'd have to check.
[ONE Q&A, Help & Troubleshooting] Morgang-arts:
Partial Fix

Well, after weeks of switching roms/kernels, and starting an RMA but backing out because of how long you have to go with no phone... I think I have the problem to a minimal.

I am on the AOSP keyboard, on the SlimSaber 5.0.2 ROM. (I noticed Swiftkey was really really bad to use, and it was my favorite :()

What I did was:

---Keyboard Options- Turn off gesture trail, turn off dynamic floating preview, turn off phrase gesture, turn off vibrate, and sound, and popup.

With all that **** off, swipe and normal typing is MUCH more responsive, but still got ghost swipes maybe once a sentence. Compared to a few times a sentence.

---Then out of curiosity I downloaded from the play store SGS Touchscreen Booster. I thought it was going to be kind of useless crapware but with the preset "Super Optimized"

and Start service on boot, I instantly noticed scrolling was better! Instagram scrolls smooth again, no more clicks when using browser and scrolling.

When I do the multi-touch test it still flickers between 4-6 fingers being touched but it's 10x better than it was.

I keep changing my mind on if it's software or hardware. Might be both? Who knows at least I can text properly again.

Hope it might help. I am in Florida, going into summer I might smash this phone out of frustration but I hope this keeps working for me.
[ONE Q&A, Help & Troubleshooting] jdfeos:
Will try that...
[ONE Q&A, Help & Troubleshooting] gps3dx:
Thanks for that advise !

My phone started RANDOMLY doing this touchscreen bug - sometimes only hitting it with my palm helps.

Today, it started again, but its love for my kinetic energy went no good - only the app you mentioned (SGS Touchscreen Booster) helped !

Big thanks :)
[ONE Q&A, Help & Troubleshooting] morgang321:
**Forgot to add! Turning off the hardware keys at the bottom and don't software buttons made a huge difference!**
[ONE Q&A, Help & Troubleshooting] Mrj0to:
I'm having this same issue! So hard to type now... :( is there no permanent fix for this? I had problem also before the 44s update. The update fixed it then. And now all of a sudden it's there again. Nothing that we can flash to fix it??