[Zenfone 5 Q&A, Help & Troubleshooting] sgsI9003:
Welcome all Zenfone user to this thread. Asus India has launched these excellent phones at a very affordable price & have done a commendable job in listening to user feedback & rolling out updates in quick succession this will instill a lot of confidence in other mobile users by Asus capability to spearhead the next revolution in mobile industry.

Last 6 yrs of my android experience I don't know a single company taking updates so seriously.

I am opening this thread as 1 stop solution to all queries about WW version of Asus zenfone 5/ 6/ I am hoping that XDA will soon provide us with a dedicated forum to start the discussions & development on these phones.

Various reviews about the zenfone

Zenfone 5 review

zenfone 6 review

Frequently asked questions about zenfone

1. Where can I buy asus zenfone?

as of now asus brought up limited stock & sold all via flipkart they are regularly bringing more handsets & have assured that by 15th august will have enough stock.

You can buy zenfone either on flipkart or amazon India if they have stock else on Asus Exclusive Store in your own city. Check below link

http://www.asus.com/in/About_ASUS/asusexclusive/

2. Where are asus service center located?

Asus has an excellent service support in India check your own city

http://www.asus.com/in/support/Service-Center/India

All asus zenfone come with MY ASUS app preinstalled which cab be used for contact their support system & they respond within 24-48 hrs.

3. How do I do system update?

To update system firmware go into settings> About > System update. as on date 31st July 2014 there are total 3 updates which asus has rolled out you will have to update one by one.

NOTE:_New Handsets are already being shipped with updated version so many user wont see any new update

3a. How to update asus zenfone manually when OTA fails

Read here http://xdaforums.com/showpost.php?p=54818284&postcount=60

4. What is the difference between 8gb and 16gb version in India?

Zenfone5 is available in 8GB and 16GB version both have the same hardware of 1.6GHz processor and 2gb of RAM in India.

Only in China and Taiwan the Zenfone5 has 2GHz processor with 2gb of RAM in 8gb and 16GB version.

Zenfone 6 comes only in 16gb version with 2GHz processor and 2gb of RAM.

Check all specs on asus Indian website

6. I have heard Zenfones support usb OTG?

Only zenfone4 has OTG support as of now see this video

http://xdaforums.com/showpost.php?p=54567674&postcount=13

Zenfone5 & 6 do not support as of now on 4.3,

Asus is indeed testing & considering OTG support on 4.4 kitkat but will it be launched or not is not yet known so kindly wait till official announcement about Kitkat 4.4 which is expected in Aug last week or Sept first week 2014

7. How good or bad is the battery backup on zenfones?

Its quite good battery back of 15-17 hrs mix usage. I have used even upto 30 hrs backup. When you receive the phone new charge the battery to 100% before using for the first time then let it discharge to 2-5% & then charge again to 100%

New phones will have battery drain issues but with couple of charges and applying all system update, battery backup will improve dramatically.With average usage battery should last 15 - 17 hours. Battery drain more during 3g usage , camera and heavily while gaming (heavy games) or with background services.

8. Does it have FM radio?

All phone have FM radio but it will not work without the headphones connected as it works as antenna for the radio. You can store upto 6 channels only as of now.

9. How good is sound quality?

Firstly apply all the updates as asus have changed few options to improve quality.

Loud speak sound is quite low even after updates but headphone quality is amazing which good bass using supplied headphones. If you have 3rd part expensive headphones you will be pleasantly surprised by it.

***NOTE*** After system update to 1.15.40.35_2 firmware, please open Audio wizard and enable Music Mode by clicking the power icon on the top right side of the words "Music Mode"

The system update automatically switches Audio wizard off while updating, so please enable it otherwise you will get extremely low volume.

10. How to take screenshots?

Go to settings > Asus customized settings > Key settings

Select Tap and hold to take screenshot.

Now tap and hold the third key (bottom right) on the navigation bar to get screenshots

ALTERNATIVELY

You can take screenshots by pressing Power button + Volume down button simultaneously.

11. I have problem with system update. When I click on update I dont see any new updates. What do I do?

Those who are facing problem while updating the system.

Go to Settings> Apps>All Apps> dmclient

clear cache> force stop>restart your mobile

Then try system update from settings > about>check update

If the above procedure doesn't work, do a factory reset and try system update, if that also fails then you will need manual updating. See point 3a above.

12. Where can I find kernel source code for asus zenfone?

Here are asus zenfone5 & zenfone6 kernel source code on its support site

http://xdaforums.com/showpost.php?p=54576513&postcount=15

This thread will be kept updated every week

Credit:Vipin Arumugham from our facebook community

Hope to see this Asus community grow on XDA & get the development started.

Ranjan