[Samsung Gear Live] Jonnibravo:
Try this response, I received a immediate response and Google sent out a courier label to return the device and full refund, postage as well which I was not expecting.

May I take this opportunity to thank you for the offer of a replacement device but I am afraid I cannot accept your offer.

I refer you to the sales of goods act (1979)which states if something is not of satisfactory quality, you have a statutory right under the sales of goods act, to a refund, have it replaced or repaired for free (Which, 2014). Moreover Which (2014) points out the sales of goods act (1979) states in the first six months if a product is of poor quality the onus is on the seller to prove the product was of satisfactory quality when the buyer received it. Despite the fact the watch was in a good condition when received does not prove that the design and quality of the product was not flawed and over time it would fail.

I challenge you given the evidence provided to demonstrate that the watch you supplied was of good quality when it was received.

There are two areas that cover my statutory rights here;

1.The item is not fit for purpose. This part of the sales and goods act states “goods must be as described, of satisfactory quality and fit for purpose.”, fit for purpose means fit for everyday use. Because the charger damages the watch it is not fit for purpose or everyday use. Below is a number of reports and forums that highlight the issue others have had with the device you supplied to me;

http://www.sammobile.com/2014/07/07...-mechanism-reportedly-getting-damaged-easily/

http://xdaforums.com/gear-live/general/gear-live-charging-cradle-broke-watch-t2833143

http://www.phonearena.com/news/Sams...ging-mechanism-and-cumbersome-support_id57951

http://bgr.com/2014/07/08/samsung-gear-live-charger-issues/

http://www.androidpolice.com/2014/0...r-lives-horrible-charging-mechanism-breaking/

2. Under the sale of goods act; the goods must be as described and, of satisfactory quality. Because the item broke in less than a month this demonstrates the item is not of satisfactory quality.

1.

I am happy to receive a full refund for the product upon its return to your refunds department unless yourself and Samsung find an alternative method of charging the device in which case I would be happy to accept a new device.

Should you need to contact me do not hesitate too on the email address or telephone number given below.

Kind Regards,

The National Archives (1979) Sales of Goods Act [online] Available at: http://www.legislation.gov.uk/ukpga/1979/54

Which (2014) What do I do if I have a faulty product? [online] Available at: http://www.which.co.uk/consumer-rights/problem/what-do-i-do-if-i-have-a-faulty-product

Make sure you make them aware that you will take the matter further if it is not resolved to your satisfaction. If you can find more evidence since posted this include it in the letter. Make sure they are aware that the law is on your side in this matter, it would cost them more to challenge you, don't give up this is what they are counting on.

If you need anymore help visit the consumer forums website and post on the relevant forum.

P.S Put BSc at the end of your name, I have just completed a degree in nursing but I think it helped.