yashsingh1/xdaforums huggingface dataset:
[Samsung Gear Live] nicogri:
So... I am not quite happy.

I called Google and like most big companies for France I ended up in a hotline in Morocco or Tunisia...

The person over the phone didn't heard me well (I didn't either) due to a bad SIP connexion I think (noise, small cut...)

And also she didn't understand me well... I wonder if she ever sees a gear live once... (might help)

First she told me to contact samsung because it was not Google product but I told her I bought it from play store so she put me on hold to get informations.

She asks me if I ever misused it... and then she told me that they were going to replace the entire package including THE WATCH.

I told her it was stupid because the watch has no problems at all and I love it and I have installed plenty of apps and most of all I have put a screen protector on it... and the only problem is that stupid piece of plastic design by a sick ingenier that must cost 1$ to build.

She put me on hold again and she confirm to me they have to replace the watch !

So be it.

Here is the mail that I receive from Google... I had to reenter my credit card number, hope they don't charge me by mistake (in French sorru guys) :
[Samsung Gear Live] nicogri:
Received the new watch.

Reinit the old one. Paired the new one and did system update... It was a pain in the *** because version on watch was pretty unusable before update. I had to reboot phone and watch quite times to get the pairing to work.

Now I sent back my watch by UPS to Google... so operation is over for now until cradle broke again.
[Samsung Gear Live] zlee67:
After being very careful removing the charging cradle the latch on the phone chipped and now the charging cradle wont click in. Is this covered under warranty?
[Samsung Gear Live] nicogri:
Probably...

Mine got cradle broked but no problem for warrantly...

Anyway welcome to the club :(:(:(:(

Call google they send you an other one.

Still no news from samsung to buy spare or event better newly designed cradles like this one
[Samsung Gear Live] lozzd:
Mine just broke too, weeks and after seeing the reports on Android Police etc was being super careful. Screw Samsung's build quality. Google Play said they'd replace the device, but I'm going to push for a refund given the Moto 360 and another LG watch are due next week. I also had the silver finish on the watch strap starting to come away.

Shame really because Android Wear is awesome.
[Samsung Gear Live] zlee67:
Contacted Google and they said it is covered under the warranty so getting a replacement. Had to use a rubber band to keep the charging cradle on! haha Hopefully, I will have better luck with this one. They need to find a better way to charge, like wireless or magnet, because the latch is horrible!
[Samsung Gear Live] lozzd:
Yeah my replacement is arriving tomorrow, so at least Google seems to be on top of replacements. The guy did ask a few times if I broke it myself or accidentally. Err, no.

I might just sell the replacement without opening it. I don't know why I trusted Samsung. Go watchless for a few weeks and see what next week brings.
[Samsung Gear Live] zlee67:
Got my replacement. Kind of surprised this was covered under warranty, thought I would have to argue about it with google. Hopefully, this will last longer!
[Samsung Gear Live] nicogri:
I think Google is really aware (off the book) of this problem.

I am sure that in next weeks to month numbers of replacement is gonna blow but without precise official numbers they are going to Keep it very quiet because they don't want a craddlgate.
[Samsung Gear Live] lozzd:
Mine arrived yesterday, super fast response from Google.

I really missed Android Wear for the last couple of days so I *really* want to open it up and get back to it.. but I also *really* want to sell it full price boxed and get the LG R watch instead.. it looks so nice.. but.. that means waiting...
[Samsung Gear Live] greatcapp:
Mine's broken now too, & I've been REALLY careful having heard so many get broken.

Chatting with Google now to get it sorted/fixed/replaced etc.

I hope :)
[Samsung Gear Live] nicogri:
You can only get it replaced I suppose because even Google can get a spare / replacement cradle from samsung I believe :(
[Samsung Gear Live] xPhrostx:
Charger.....

Here is the response I received below...

Dear ------,

Thank you for contacting Samsung Telecommunications America.

After reviewing your email, we understand that you would like to purchase an Extra Samsung Gear Live Charger and would like to know the cost and place to purchase it.

We do understand your requirement. Thank you for your interest towards Samsung products.

We have checked the information. We see that the option to purchase the Gear live Charger online from our Samsung web site is unavailable.

However, we suggest you to contact our Accessory support team to check the availability and you can place an order from their end. For your convenience, we would like to provide the contact details.

You can reach them at: 1-800-757-0280, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

Thank you for your continued interest in Samsung products.

I will call when I get a chance.
[Samsung Gear Live] ghorricks:
Day one release model of the Gear Live.

Noticed the issues from the IO 2014 event photos so thought I could be careful.

Sep 6th - the small plastic clip on the opposite side of the cradle to the charge "worn down" or snapped off.

Samsung didnt want to know - saying it was physical damage via twitter.

I own ALL previous Samsung Gears and shown them a photo of them ALL with my damaged cradle...

Luckily Google Play Store sent me a new one, below is the damaged unreplacable cradle.

[IMG="image1"]http://t.co/FpOfmCNYmP[/IMG]

[IMG="image2"]http://t.co/W3Wowvk0iZ[/IMG]

Conversation:

https://twitter.com/ghorricks/status/508552615932989440

Why dont Samsung fix this? Well, they simply dont give a damn about their customers and know it would cause a fiasco.

Gav
[Samsung Gear Live] wshimmin:
Add me to the list. I've been very careful but still the small tab on the charging cradle has broken. Google are sending a replacement and in the meantime a rubber band does the trick :)
[Samsung Gear Live] sganatra:
Charging Cradle Broken

Same issue here.

Replacement from Google on the way.
[Samsung Gear Live] ghorricks:
New Gear Live arrived from Google Play and it seems okay - but there are no improvements to the design at all.

Can someone please explain if UK Gear Live owners have any rights to have Samsung support this issue outside of the 12 month warranty?

I don't want to get to next August, just to find that the cradle has again broken due to poor design and have a useless £150 brick in my hand.

If this was the case, then I wouldnt be surprised to find a Samsung Store window smashed and a brick with a useless smartwatch (& cradle) strapped to it!

Just saying that if they screw the people... there has to be some payback.
[Samsung Gear Live] SQ9KFX:
Hi

How and where you requested new cardle? My is missing, I'm looking for new one 2 weeks already.

I was called to google, they can change watch for new If cradle is broken, but cant sell me charger only.

Please for help.
[Samsung Gear Live] PeterY125:
Amazon is selling them. Search for "Charger Cradle Charging Dock for Samsung Gear Live Smart Watch Black"
[Samsung Gear Live] minty1978:
The tab broke on my charger last night.

I have spoken to Google today to ask for a refund, as the charger is not fit for purpose. They initially said 'no', as it is outside of the 14 day 'remorse' period.

I pointed out that this is not buyers remorse, I simply feel that a replacement unit is still going to suffer from the poor design, and I will face the same issue in another couple of months.

They have now investigating if they can offer a refund on this.

I initially thought everyone was over dramatising the weak charger. I am always careful with my tech, so thought it would be fine. Apparently not!

MobileFun do sell replacement charges (out of stock currently) http://www.mobilefun.co.uk/samsung-gear-live-smartwatch-charger-p47504.htm

But I don't want to have to spend £25 every couple of months when I am out of warranty, because of bad design.
[Samsung Gear Live] brins0:
My charging dock broke a few days ago. I spoke to Samsung and they forwarded me to Intercity-UK (who manage their repairs and replacement parts). I could have sent it in for warranty replacement, but I'd have had to be without my watch for around a week. Instead I was able to buy a new one from them for £17.81 including delivery. It's the cheapest place I've found so far. I'd suggest folk get in contact with them if new cradles are needed. Here's some details for people:

Watch Product Code: SM-R382

Charger Product Code: GH98-33696A

Cost: £17.81

Contact details for Intercity-UK:

Samsung Customer Service Plaza Team

101-114 Holloway Head, Birmingham. B1 1QP

samsungrepairs@intercity-uk.com
[Samsung Gear Live] minty1978:
But why should the customer pay to replace a badly designed charger. The replacement is just going to break in the same way.
[Samsung Gear Live] minty1978:
So my dispute is not progressing particularly well.

I received an email back today saying one of their 'specialists' has said under the terms and conditions, they are unable to offer a refund, just a replacement.

I have now responded quoting the sale of goods act, and about a product being fit for purpose. Which in my opinion, the charger is not.

Failing that, I am not sure if I should go down the 'Credit Card Chargeback' route, as it is within the 120 day time frame that my card provider covers.

Has anyone else in the UK (apart from [MENTION=1949994]Jonnibravo[/MENTION]) successfully had a refund?
[Samsung Gear Live] Jonnibravo:
You may want to enquire with your credit card company quoting your problems and see if that could be a fast track route to getting your money back first before the watch goes out of the 120 day time frame, make sure they agree it is the best way forward either way you can do both it can do no harm.
[Samsung Gear Live] minty1978:
Thanks, will do. I've got a couple of weeks before the 120 days.

I'll see what response I get from Google tomorrow... They seem to take 24 hours to respond.
[Samsung Gear Live] AstroDigital:
The charging adapter says coming soon on Google Play
[Samsung Gear Live] pakure:
Available now in play store for 14.95$
[Samsung Gear Live] minty1978:
And just keep buying them every couple of months?!

They need to improve the design, then send out a improved replacement to everyone that bought the gear live.
[Samsung Gear Live] minty1978:
Good News!!

I heard back from 'the escalation team' today.

They have now agreed to refund my money, they did offer a replacement again, or refund. I asked for the refund on the grounds that there had been no improvement to the design, and would be facing the same problem in a few months.

Once the watch is received back at Google, they will process the refund.

Not sure what to go for next, maybe the Moto 360 (with wireless charging!!!) or wait for Wear 2.0 devices?

Thank you [MENTION=1949994]Jonnibravo[/MENTION] for the info you provided, I am sure it helped make the issue a little clearer for them ;)
[Samsung Gear Live] Jonnibravo:
Glad to hear you got your refund, if wait for the new offerings some of the smart watches that are due to come out look pretty cool. Maybe wait for Christmas and see what comes out if you can't wait I'd say the moto is the best out there at the moment if you can cope with the poor battery life.

Take care
[Samsung Gear Live] TigerC10:
Count me among those burned by poor engineering. Just like most of you in this thread, the charging cradle tab broke on the side opposite of the power button. That means I can't charge my device without some overly complicated apparatus to hold the cradle onto the watch.

I cracked open the busted charging cradle and there's a BUNCH of room to put some high power magnets in there. I don't have the necessary screws to open up the watchface to see if there's any room for magnets in there, though.

I dunno. That milanese loop bracelet for the Apple Watch is looking pretty awesome - plus there's the whole magnetic charging deal. May just need to get a refund and buy that when it comes out instead.
[Samsung Gear Live] Darnell_Chat_TN:
Can a poll be added to this thread?
[Samsung Gear Live] waywardzeek:
I feel your pain. So my crazy solution to fix the broken tab on my cradle. I took an old credit card that I don't use anymore and used scissors and cut the very corner edge off, then used Gorilla Glue and glued it to the same spot on the cradle. Cool part is, the credit card material is very flexible and tough to break. Have not had any issue since then. Worth a try until you can get a replacement.

I am just keeping mine the way it is, not worth spending $30 on a cradle that will just break again.

Good luck

Zeek
[Samsung Gear Live] xPhrostx:
Cradle broke

Tab opposite of the power broken. It is broke off, looks like it wasn't even there.

Talked with Samsung and my serial number isn't in their database so have to wait two days for a followup phone call to see what they are going to do to replace it.

Very stupid design.
[Samsung Gear Live] DanielWEWO:
This watch was bought for me as a gift, and the plastic on the cradle opposite the power button broke off. I don't have the receipt. Do I call Best Buy, Samsung, or Google?
[Samsung Gear Live] minty1978:
You'd need to find out where it was purchased from. You can in theory go to Samsung, but the original contract is with the seller.
[Samsung Gear Live] bmolloy:
I am now getting my second warranty replacement for the exact same broken back issue.. I really tried to get a refund but they told me to pound sand. This is clearly a design flaw. Both of mine broke exactly the same way, and I have been very gentle with this one. Not impressed Samsung.
[Samsung Gear Live] Justingtp:
Add me to the list. Charger tab broke.

Will speak to google tomorrow and see what they will do. I only want a new charger if it's a better design. Don't want a replacement if it's the same design i would want an exchange for another watch.
[Samsung Gear Live] DanielWEWO:
I'll call Best Buy tomorrow. I really hope I'm all right without the receipt.
[Samsung Gear Live] Iggy82:
Add me to the list of users affected. Again, the tiny tab on the cradle has broken off. I've always been so careful with it since I heard about the problems others had back when the watch was first released in July. Going to call Google Play Support today, has really put me off this watch in general as like others, I feel a replacement charger will break too eventually. Poor design Samsung :(
[Samsung Gear Live] KCs2k:
Well my cradle broke yesterday. I had a day one Gear Live purchased hours after the I/O Keynote. Called Google today and had two options. One they'd refund me the amount of the cradle to purchase a new one. Or two, send the entire watch back to have them ship me a new one. For those in the US this is what to expect.
[Samsung Gear Live] nicogri:
Well guys,

I broke my second cradle this morning...

As every morning I woke up and took my watch on my "chevet" (little table near bed) and when I removed the cradle with extreme caution (I already broke 1 I know it is fragile !) I felt that something has gone wrong.

I turn on light and i saw this fooking plastic pin broked again.

So I am very mad. I am waiting for google to contact me by phone but 2 cradles in 6 month... what to expect when the watch is no longer under warranty...

I keep you guys posted on what google is gonna propose to me.

I was thinking of switching to moto 360 (no more charging problems) but it seems that it is not on sale on French Play Store :mad::mad:

Edit : I called Google... they cannot change the product to another one it is not in there policy so they are gonna replace it by a new Gear.

I wait for the mail procedure...
[Samsung Gear Live] minty1978:
You should push them for a refund, as you have lost faith in the product, and the charger will keep failing over the life of the watch. Then go get the 360.

That's what I did. Much happier with the Moto!
[Samsung Gear Live] nicogri:
Too late watch is on its way and moto is not available by play store in France and I don't think french customers law can force them to refund me.

I think I stick with gear until next gen watch release maybe in late 2015 with smaller size better screen better battery... As it always does :)
[Samsung Gear Live] nicogri:
Very good news... They are out of stock of gear live so they cancelled my replacement and agreed to refund me.

I ups them the watch tomorow morning and get the money back in 14 days max...

I ordered the lg watch R this afternoon on Amazon with premium I should receive it tomorow :)

It's so great !
[Samsung Gear Live] DanielWEWO:
Best buy gave me a moto 360 for $20 after I turned in my broken gear live.
[Samsung Gear Live] au72Slade:
My clip broke last night after 5 months of careful use. I rang Google today (well, the call back service), and was initially told I'd have to call Samsung, and that they (Google) don't cover hardware faults. The operator also told me she'd never heard of the issue.

I must admit to being rather disappointed. I did then get an email from the operator saying she might be able to help (I guess she spoke to someone else..??) and had to provide some details. Lets hope they can do something. I must admit, aside from the poorly designed charging cradle, I really like the watch. I like the square screen, the higher resolution and the things it can provide. I don't like the poor clip.

Update: Google is going to RMA the watch it seems. Yay.
[Samsung Gear Live] Grydrgn:
Add me to the list

Six months of careful use but today the tab on the charger sheered off. It looks like they started selling the cradle in the google play store but they are out of stock. Called google and they are going to RMA the watch, just got to switch my custom band over when the new one gets here.
[Samsung Gear Live] Justingtp:
Called Google play Canada (USA support centre it appears) and they can only replace the watch and not swap it out for a different model. I told them firmly and nicely I want a refund or a different watch. A replacement watch will only see this product till out of warranty and then I'm stuck with a watch I can't charge. They escalated the call to a supervisor and will respond via email. How did any of you get a refund or different watch?
[Samsung Gear Live] minty1978:
In the UK we have a pretty good law that states an item must be fit for purpose.

I told google that the charging cradle did not meet this criteria, and requested a full refund.
[Samsung Gear Live] nicogri:
Everyone who got the craddle broke should be asking for refund / other watch if possible because it will eventually failed sooner or later whatever care you can take of it...

I am so happy with my Watch R now
[Samsung Gear Live] lkspencer:
I had mine break and I've found that this is a simple enough solution to charging my watch. I was using a rubber band for the longest time till I realized I really didn't need anything extra at all.[IMG="Gear Live + Cradle"]https://lh3.googleusercontent.com/qPVf4y0v79K67i5vZFLELfKYX1Xvo-4C9l27NHrdP41T=s700-no[/IMG]
[Samsung Gear Live] Zwh2:
Thank you!

I had been using a stack of books to get it to charge ever sense the watch body itself broke out... This trick is so much better .
[Samsung Gear Live] Devolution1x:
That trick only works if you have the originl band (aka lucked out and it didn't break). Doesn't do anything if you have a metal strap.

Also kinda sucks if your issue is that the plastic on the watch itself chipped, meaning that the cradle cannot click on without a rubber band or someting.

Samsung loves to make many devices and support or QA test none of them.
[Samsung Gear Live] KwestJones:
I use a rubber band.

---------- Post added at 05:10 PM ---------- Previous post was at 05:09 PM ----------

That worked? They sent you a refund and a different watxh?
[Samsung Gear Live] cz6y48:
I use the band loop trick now, I've had it replaced 5 times now and it's just not worth the hassle any more.
[Samsung Gear Live] BlastTyrantKM:
I'm getting a Gear Live today. I'm going to try lightly filing a tiny bit of the clip that holds the charging cradle to the watch. From the videos I've seen, the sound the cradle makes when it snaps into place is very loud. Seems to me it's way to tight. Reducing the size of the clip should make it way easier to put on and remove. The clip only needs to be tight enough to hold the cradle on while the watch is sitting motionless on a table. It doesn't have to be tight at all. I'll report back on my success, or lack there of....

Edit: Success! It barely makes a snapping sound at all when the cradle is clipped to the watch. Just a light touch on the little tab is enough to remove it. I don't see how it could ever break. It's possible that if the clip wears away after many uses that it won't hold anymore. Time will tell. But at least there's no way that it can just snap off or damage the back of the watch. Extremely poor design by Samsung. BTW, I used an emory board to file it down. Just 7 or 8 very, very light and short swipes was all it took
[Samsung Gear Live] thachosenone:
Getting watch today, + aftermarket backup charger that I will file down instead of the oem one. Any tips on the filing?
[Samsung Gear Live] BlastTyrantKM:
Don't put any real amount of pressure when filing it. VERY lightly. Do just a couple short swipes, then put the charger on the watch and see how it feels. You should be able to tell that it's slightly easier to put on. Let that be your gauge to see if you need more filing or not
[Samsung Gear Live] BRANDENDEUCE:
So I ended up with a broken cradle too. I took the idea of what someone said they used a watch stand, cost 6.99 on Amazon.com and it works perfectly. I am going to purchase a new cradle to attach to the stand with velcro so it's permanent. But here's what it looks like.
[Samsung Gear Live] cz6y48:
Now the band is broken too. I'm reduced to holding them together with a chip clip.

Hopefully one of the new watches to come out this year will be nice enough to tempt me into upgrading.
[Samsung Gear Live] cz6y48:
Well, I lost it and did some soul searching before just buying another Gear Live from ebay for $50

Nobody really makes my ideal device (even though the technology is there):

Big Ass Battery - 3 days with power saving features active

No LTE - Not going to use it, don't need it in the watch taking up space that could be dedicated to more battery

No NFC - Same thing

Qi Charging

Heart Rate Monitoring
[Samsung Gear Live] uberSkeptic:
Honestly, this is how my watch came back to me after (foolishly) letting a sibling use it for a while. I found that a piece of velcro glued to the center of the back of the charger that can then wrap around the watch works perfectly for me.
[Samsung Gear Live] nicogri:
Guys I think you need to upgrade. Now you can find LG urbane ou HW Watch used for around 100 bucks (more or less) on creglists

You ll have the big screen, updates, swappable band and magnetic charger [emoji7]

Envoyé de mon BLA-L29 en utilisant Tapatalk
[General Questions and Answers] xda'dra:
I found a bug on CM11 .

My vibrator not working .

I did clean install , Formay data , cache , dalvil , format system/cache , but the problem not fixed .

Help me.......
[One (M8) Q&A, Help & Troubleshooting] Steven How:
Not sure have this being ask before. So,I have bought a Hk version of m8 HTC_622. Was thinking of changing from CID HTC_622 to HTC_044 (my country ) or 001(WWE). Was this process possible? How do I know my m8 is branded? I have downloaded the CID getter from Google play store. Which show HTC_622. My phone does come with some bloat wear like Tvb. But it can be removed or disabled. Any idea guys? Thanks in advance. :o

Sent from my HTC One M8