[One (M8) Q&A, Help & Troubleshooting] JesseFreet:
EPS problem voice recording

This happened to me a while ago. EPS was great until like a month or two of owning the phone when this started. I finally got online with htc and here is the conversation. It solved my problem...

CustomerJesse Freet

Initial Question/Comment: My phone is using the voice recorder in areas it shouldnt. For example, the extreme battery saving mode when enabled gives me a pop up that says something like my voice recorder is in use and will not be stopped until i exit eps mode. This makes the battery saving modes useless as it drains my battery faster now....

9:12:14 AM SystemSystem

Andres G. has joined this session!

9:12:14 AM SystemSystem

Connected with Andres G.

9:12:54 AM AgentAndres G.

Hello Jesse. I'm sorry to hear about it, let me help you.

9:13:38 AM AgentAndres G.

Please go to settings on the phone.

9:13:50 AM CustomerJesse Freet

ok

9:14:38 AM CustomerJesse Freet

now what?

9:15:04 AM AgentAndres G.

Please go to apps or app manager > slide the screen to "All", the title is in the top part.

9:15:20 AM CustomerJesse Freet

ok done

9:16:04 AM AgentAndres G.

Please search the "Phone" application.

9:16:23 AM CustomerJesse Freet

ok

9:17:09 AM AgentAndres G.

Please press "Clear data", then restart the phone.

9:17:31 AM CustomerJesse Freet

restarting now

9:18:20 AM CustomerJesse Freet

ok its on

9:19:19 AM CustomerJesse Freet

the error did not pop up when i went to eps.

9:19:19 AM AgentAndres G.

Please go to settings > battery manager.

9:19:25 AM CustomerJesse Freet

ok

9:19:39 AM AgentAndres G.

Great, please try know with a different app.

9:20:20 AM CustomerJesse Freet

what do you mean?

9:21:14 AM AgentAndres G.

I need to know if the inconvenience it was only with the EPS.

9:22:44 AM CustomerJesse Freet

ok. Well it used to tell me when i would turn the zoe camera app on that another app was using the microphone and has been terminated. it didnt do that at first but when i tried again it says that now

9:23:29 AM AgentAndres G.

Please let me know if happens again.

9:25:43 AM CustomerJesse Freet

i just turned eps on and i got that pop up. It says at the top "Voice Recorder" then in the box it says "you are currently recording voice and will be unable to stop it while extreme power saving mode is on. To stop recording, exit extreme power saving mode.

9:25:47 AM CustomerJesse Freet

"

9:27:29 AM AgentAndres G.

Please allow me a couple of minutes while I look in the system.

9:27:41 AM CustomerJesse Freet

ok no problem

9:28:44 AM AgentAndres G.

Thank you for waiting.

9:28:59 AM AgentAndres G.

Please follow the steps below to perform a Wipe Cache Partition on the phone:

1. First go to settings> power or battery and uncheck the fast boot.

2. After doing this, please shut down the phone.

3. Press and hold the volume down button and the power button.

4. Continue holding the volume down button and power button until you see the 3 Androids images on the screen and then release the buttons.

5. Navigate to “Recovery” using volume buttons, then press power to select the option.

6. The screen will change to display a phone on its back, with the update symbol above it. Momentarily it will change to an image of a phone with a red triangle and exclamation mark.

9:30:54 AM CustomerJesse Freet

ok im there

9:31:40 AM CustomerJesse Freet

Its still at the triangle part. And I never saw the phone on its back.

9:32:04 AM AgentAndres G.

7. Press at the same time the volume up and power button for 2 or 3 seconds, then release the buttons. The phone is going to show you some options in the top part of the screen.

Option 2: Please press and hold the volume up first and then briefly press the power button, release the buttons.

8. A new screen will give you options like Reboot system now, Wipe Cache partition, and Wipe Data/Factory Reset.

9. Navigate to “Wipe Cache Partition” with the volume down button and select it with the power button.

10. After select the "Wipe cache Partition" the phone is going to show you one more time the options located in the top part of the screen.

11. Search the “Reboot system now” option with the volume buttons and select with the power button.

9:33:59 AM CustomerJesse Freet

ok i i am rebooting

9:34:41 AM CustomerJesse Freet

ok its on

9:35:19 AM AgentAndres G.

Please check the EPS feature again.

9:36:29 AM CustomerJesse Freet

I tried it once and it was fine. I tried it again after turning the camera on and off. And i get the same voice recorder message

9:37:19 AM AgentAndres G.

Please power off the phone and power back on the phone, when you see the HTC Quietly Brilliant screen please press and hold the volume down, release the volume down button when you see your home screen in the phone, you will be able to see safe mode located in the bottom left side on the screen.

9:37:29 AM AgentAndres G.

The phone in safe mode will not allow the 3rd party applications downloaded to run.

9:38:59 AM CustomerJesse Freet

ok done

9:39:34 AM AgentAndres G.

Please check again.

9:39:51 AM CustomerJesse Freet

1st time works.

9:40:15 AM CustomerJesse Freet

2nd time gets same problem

9:41:19 AM CustomerJesse Freet

There isnt a single thing I am not in love with this phone about. But this kind of really ruins my love of the battery saving modes haha.

9:41:54 AM AgentAndres G.

I'm sorry to hear about it.

9:42:39 AM AgentAndres G.

The inconvenience happens after you open the camera app.

9:43:41 AM CustomerJesse Freet

This time I just used the eps mode on and off twice. I didnt start the camera app

9:44:34 AM CustomerJesse Freet

Its also been an issue for a while now I just havent done anything about it. I tried disabling the voice recorder app once but that did not work

9:45:04 AM AgentAndres G.

After you used the EPS it ask you for the voice recorder app?

9:45:51 AM CustomerJesse Freet

The first time no problem. So i Exited and started eps again. Thats when it gives me the same message that I sent you a little bit ago

9:46:05 AM CustomerJesse Freet

It says at the top "Voice Recorder" then in the box it says "you are currently recording voice and will be unable to stop it while extreme power saving mode is on. To stop recording, exit extreme power saving mode.

9:46:44 AM AgentAndres G.

Jesse, who is your carrier?

9:46:52 AM CustomerJesse Freet

Sprint....

9:47:44 AM AgentAndres G.

Did you contacted Sprint and report them this inconvenience?

9:49:44 AM CustomerJesse Freet

No because I figured this was a software related issue. You think it is something with sprint spark? I hate having to deal with the store they never really seem to know whats going on. You have been very helpful on the other hand which is why I came here first haha

9:52:49 AM AgentAndres G.

I understand, you are very welcome.

9:52:59 AM AgentAndres G.

Please go to settings.

9:53:21 AM CustomerJesse Freet

ok im still in safe mode

9:53:34 AM CustomerJesse Freet

im in settings though

9:54:04 AM AgentAndres G.

Plese go to language and keyboard.

9:54:04 AM AgentAndres G.

Please*

9:54:30 AM CustomerJesse Freet

ok

9:55:14 AM AgentAndres G.

Please press voice search.

9:55:32 AM CustomerJesse Freet

ok

9:56:04 AM AgentAndres G.

Verify that the hotword detection is uncheck.

9:56:47 AM CustomerJesse Freet

Ok Google detection?

9:57:19 AM AgentAndres G.

Yes, please.

9:57:35 AM CustomerJesse Freet

... ok done.

9:57:54 AM AgentAndres G.

Please restart the phone.

9:58:11 AM CustomerJesse Freet

ok restarting

9:58:44 AM AgentAndres G.

When the phone restarts go to the EPS feature.

9:59:50 AM CustomerJesse Freet

Ok

10:00:11 AM CustomerJesse Freet

1st time no problem should i try it again?

10:01:54 AM AgentAndres G.

Do you see the option to check the "Do not show this again".

10:02:48 AM CustomerJesse Freet

yeah but im passed that

10:03:02 AM CustomerJesse Freet

restart eps and check it?

10:03:14 AM AgentAndres G.

Yes, please.

10:04:42 AM CustomerJesse Freet

ok done. and the voice recorder message did not appear. But I am hoping thats not just because I selected that check box

10:05:24 AM AgentAndres G.

Please try it again.

10:06:14 AM CustomerJesse Freet

good so far

10:06:57 AM CustomerJesse Freet

How could that have fixed it? Just checking that box or is it a combo of everything we did?

10:08:05 AM AgentAndres G.

Both, is a combo of everything we did and we close the pop up message after check the "Do not show this again" square box.

10:08:35 AM AgentAndres G.

Please use the phone and feel free to contact us back if you need additional assistance.

10:09:03 AM CustomerJesse Freet

Ok thank you very much andres!

10:09:30 AM AgentAndres G.

You are very welcome! After this chat there will be a short survey screen asking about your experience here today. If you have the time, please check that out and tell us how we did. Your feedback is always highly appreciated! Thanks for choosing HTC.