[One (M8) General] mj23kb24:
First off this is going to be a rant so if you guys do not want to read it then I suggest you leave now.

Also let me just clear things up, I am a 17 year old kid that needs his phone as much as possible. I am attached and I am not scared to admit it. I am very very tech savvy and know what I am doing with my phone in terms of flashing ROM's,kernels, recoveries, and rooting. I have been on androids side for over 5 years now and have been through almost every top end device. I have bricked one tablet in my past but noted to never do that again. I pay for all of my devices and work 2 jobs to counter my technology habit.

Story: One night I flashed a CM nightly as I am a pure stock android type of guy. Everything went through fine and I had a usable phone for the next few hours before I fell asleep. At about 4 in the morning I got a text and it woke me up. I went to check it and realized that my phone was incredibly hot so I figured that I would turn it off and turn it back on in about 10 minutes after it is all cooled off and then diagnose the problem. Before shutting off I also checked my battery stats with everything checking out just fine and the battery was sitting at about 65% charged. After the 10 minutes I went to turn on the phone and realized right off the bat that the charging LED was not on. Scared I tried every button combination to turn on the phone with no luck. I tried numerous chargers including my computer to even see if I could adb flash something onto it if it was software oriented with no avail. I officially had a paperweight of a phone and it wouldnt turn on nor charge.

So very frustrated and worried I contacted HTC support via online chat at about 6 my time which is 8 their time. The lady walked me through all the simple button combinations and even though I knew it would do me no good I tried them anyways. After several frustrating minutes we both gave up and the lady was starting to take about 5 minutes in between each response so after the 3 response or so I was even more frustrated. We decide to sign me up for a repair and about half way through the process she asks my age, given I am 17 she cannot finish the process which is understandable. However, this should be one of the very first starting questions rather than down the line when we are half way through the process. I digress, she tells me to call with an adult next time and also tells me about their other 2 repair options that she failed to even mention before, another very frustrating moment. Regardless we end the chat and I call back later.

A few hours later my mother calls HTC support to see what we can do and right off the bat this lady is so much more helpful and quick with her responses really knowing what she is talking about. She covers the other 2 options the person via chat failed to cover along with going very in depth as to how each process works. A $20 option seemed to suit me the best as they send you a phone immediately after receiving your phone sort of like a straight exchange. However, she tells us (My mother and I) that since HTC is running out on parts that this option isnt available at this time and to check back tomorrow as that's when the shipment of parts is coming in. So with our hands tied we hang up and I go about my day phoneless.

Fast forward to today, I go and get a loaner phone from tmobile along with a different sim. They charge me $50 dollars which will be refunded to me once I return the phone but mind you I don't have tons of money so this is an inconvenience. I call HTC again and ask them about their $20 swap option and the guy very enthusiastic gives me the description on how it works. After hearing all this I tell him that is indeed what I want to do and then that's when he tells me that bad news: HTC doesn't have enough inventory to do so leaving me with only one option, send in the phone and wait for the repair and shipping back (10-14 day process). Frustrated and running out of options (literally) I tell him to just do that. He goes over a ton of information in a short amount of time and then emphasizes that they have a very strict warranty and that if they find anything that they can conclude I did to cause the phone a shorter life span than I will be given a quote to fix my phone via email. I finally hang up but am on the edge at this point. If they cannot fix my phone for free I am going to be pissed. It will also mean that they will never receive my service again because I know for a fact that I did not cause this. A thread was made about this same exact problem so I know it wasnt a fault on my end. Regardless, I will keep you all updated.

Sorry I had to rant to someone that gets the absurdity of all this.