[Android Q&A, Help & Troubleshooting] jmsmith4you:
zte rep

Chat

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Rachel is serving You

Rachel said:(19:35:10 12-11-2014)

Welcome to ZTE Live Chat service. How may I help you?

Rachel said:(19:35:18 12-11-2014)

Hi, thanks for choosing ZTE’s Live-Chat service.

Would you please provide me with your full name and email address?

You said:(19:37:36 12-11-2014)

I would love a copy or a nandroid backup of this ROM. I have seem to have messed my original ROM up.

Rachel said:(19:38:48 12-11-2014)

I'm sorry Kindly be specfy with the problem with the device.

You said:(19:40:48 12-11-2014)

While rooting the z730 I bricked it but I have clockworkmod installed.

Rachel said:(19:41:12 12-11-2014)

Okay,

You said:(19:42:03 12-11-2014)

If I had a original copy of a nandroid backup I could restore it back to factory

Rachel said:(19:42:12 12-11-2014)

May I know who is your service provider?

You said:(19:42:56 12-11-2014)

my phone is branded a tmobile but is currently serviced by net10 bring your own phone program.

Rachel said:(19:43:06 12-11-2014)

Okay,

You said:(19:46:42 12-11-2014)

do you have access to a link where I could download the ROM that was originally flashed to my device or a link to a nandroid backup of this device

Rachel said:(19:47:31 12-11-2014)

I'm sorry once you root your phone, it will be considered as Out of warranty and to fix it will cost. We do not provide any downloads you need to bear the charges for repair and mail the device to us.

You said:(19:48:06 12-11-2014)

is there an opportunity to become a developer for your company

Rachel said:(19:49:01 12-11-2014)

Sorry you have reached customer service, we dont have any information regarding that.

Rachel said:(19:49:19 12-11-2014)

For further information you can send an email to mobile@zte.com.cn

Rachel said:(19:50:46 12-11-2014)

Is there anything else that I can assist you with at this moment?

You said:(19:51:25 12-11-2014)

OK thank you for the suggestion and they will email them thank you is there anyway to unlock my phone that does not require a service provider

Rachel said:(19:51:37 12-11-2014)

I'm sorry is the phone is locked with the password?

You said:(19:52:42 12-11-2014)

No I would just like it to be GSM free so that I may use it with any carrier I choose

Rachel said:(19:53:04 12-11-2014)

We apologise you need to contact your servcie provider for network unlock code.

You said:(19:55:09 12-11-2014)

I take it you are not familiar with any programming code.as there is multiple calculators that I've already calculated imie codes.I thought it would be more convenient to contact the manufacturer and ask thim directly.

Rachel said:(19:56:37 12-11-2014)

We are being the manufacturer we do not provide any unlock codes to the cutomers. we are through the service providers and we manufacture devices, according to the service provider's request.

Rachel said:(19:57:34 12-11-2014)

Regarding the unlock code its related to service provider, who may provide you the network unlock code, only in case if you request them to get unlocked, hence please do contact your service on this and have a check.

You said:(19:59:54 12-11-2014)

well thank you very much and you have a good evening...and you've been absolutely unhelpful....

Rachel said:(20:01:10 12-11-2014)

I'm sorry but we cannot go beyond our company policies. It was a pleasure assisting you. Thank you for contacting ZTE. Have a wonderful day!

You said:(20:01:55 12-11-2014)

You to

Rachel said:(20:02:06 12-11-2014)