[G3 General] amrando:
Well technically they didn't change the plan, they jacked the rate. I have had a corporate plan since the initial release of the iPhone in 2007, when they were indiscriminate in allowing the $30 6Gb data plan to be applied to any phone. I used my Blackberry for tethering, and have never changed or upgraded the plan since. My airtime and addons have been grandfathered in at the same rates, so I have been paying $65+GST for 6Gb, 400 daytime + free evenings&weekends, voicemail, SMS, etc since. When I wanted to upgrade to an Android, I was told they would need to revoke my permanent credits- these supposedly *always* have a term and expiry - mine did not. So I have been off contract and using non-contract, non-Rogers phones ever since to prevent them tampering with the plan. This has worked for 4 years, until now.

First, they declared my included 100 free SMS messages were expiring. And when I requested to add a $5 SMS add-on, this automatically triggers a removal of my other credit, and yet the rep failed to notify me at all, I found out with the email notification the system sent the next day. I requested a $5 add-on, and this triggers a $34 increase in my service plan; that seems a lot like FRAUD to me. And even Retentions "Customer Loyalty" claims they cannot reinstate the plan as-is.

They declared that they've revised the TOS and this gives them the right to unilaterally declare that my grandfathered rates can be cancelled as long as they provide 90 days notice- they've jacked my rates for the same non-contract service plan from $65 to $99. *unless* I agree to a new 2-year term, in which case they'll offer a new plan with unlimited calling, long-distance, text, voicemail.. but only 5Gb data for $75.

So overall, the calling plan is far better, but I'm stuck with a smaller data plan, and I'm still playing $10/mo. more. :rolleyes: And I will basically never benefit from the better calling plan, because the long-distance charges and other call overages I generate are non-existent, maybe $10/year. The smaller data plan WILL impact me a few times a year costing $15-20 each time. I had designed that plan when still using the Blackberry because my calling and data usage averaged that amount and haven't changed much since - the plan as-is meant I NEVER had overage changes, except the rare long-distance. That was the most important factor- that the bill didn't fluctuate. So now they've decreed I can keep the same plan still, but it will cost me 50% more, or switch to the new, smaller-data plan which will be only $10 more.

I've been a Rogers customer since they were Cantel. My first non-contract phone was a Nokia 3650. It's AMAZING the amount of time I have had to spend correcting Rogers ****ups - from changing my plan without my permission, to fixing random technical glitches, to fighting to get credit for the return of the E971- in that case, I returned it to a Rogers store, got a receipt for the return then they still tried to charge me $700 and phone reps outright refused to admit that my receipt was proof the phone had been returned. 2 weeks later the Western Canada sales manager was calling me to apologize after the phone turned up at the depot.

Every time I've spoken to Rogers in the last 3+ years the first words out of the rep are to try and get me out of the 6Gb data plan. They finally realized that people with that plan know it was golden, so they've cheated us out of it instead.

I ****ing hate Rogers. Plain and simple. I wish everyone who works there would die in a fire. But the fact is, noone would ever match that service plan at that price - and if I switch to Wind, the coverage is terrible. And I cannot justify paying $20.. 30.. $50 more for the same package from Telus or Bell.

I guess the big-picture statement should be: How much is my time worth? How much is the pain and suffering that Rogers causes worth? That ~$30 more to Telus or Bell might mitigate that. But sadly, I work with both of them on behalf of corporate clients and I *know* it won't, they're just as bad.

tl;dr - Rogers just changed TOS and jacked my service plan 50%. Do I suck it up or pay more to switch to Telus?