yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
2nd G3

Hey, what version is your phone on? It seems that the official release in RSA is only up to V10f.. which is wierd because apparently the problem is sorted out in V10g.. I don't want to flash my phone before the 7 day return period is up because I'm concerned they may not accept it back..

27hr up time so far....
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
They won't accept it back after the 7 day period. They'll refer you to Vodacare. I'm seriously considering flashing 10H. 10J isn't official yet, so I'll probably won't flash that.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

If I flash it with V10h would they still take it back within the 7day OBF period even though it is flashed?

I want to hang on to it with V10f as is, and if it turns off before Friday I'm gonna send it back, if it doesn't and only turns off again next week then I'll flash it. I have downloaded V10h already just haven't done the flashing part yet. I knew how to flash with my Galaxy S2 but not sure if I can use the same software for my G3? any hints?
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
No, they won't. They'll only support up to the software "approved" in SA. Currently, it's version 10f. If I were you I'd wait the week out to see if it shuts down, if it does, get it swopped out. If it doesn't, consider flashing the new updates.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

Thanks for your help! I'll let you know if V10f has fixed the problem for me, if it hasn't then someone will have to show me how to flash my G3.
[G3 Q&A, Help & Troubleshooting] Zenroid:
3 days 59m no shutdown or reboot after 10h firmware before the update should have rebooted twice
[G3 Q&A, Help & Troubleshooting] BattleBear3000:
Are there any other hardware versions than 1.0?
[G3 Q&A, Help & Troubleshooting] tabenf:
Hi mine is 10f aswell we in S.A get OTA updates much later than other countries u could always flash new firmware and flash back to old firmware if your worried for 7days period!
[G3 Q&A, Help & Troubleshooting] d-iivil:
There is definitely bad hardware design with this phone. I cannot tether via WiFi and charge at the same time and keep the phone screen on. If I do, phone soon displays message about overheating and will shutdown.

Really really annoying, I wish there was a way to rise the shutdown threshold few degrees higher.

Running on 10H.
[G3 Q&A, Help & Troubleshooting] droidhd:
Today I've got new restart without asking for pin code. I had uptime of 44 hours now. But what I have noticed:

When battery is 10% +, then my phone don't get restarted. When it goes from 10 to 9%, phone restarts it self,but again without asking for pin code. Yesterday I didn't left it to go in less then 15%, two days ago I had 7% when I noticed restart and today 9%.

Sent Via G3
[G3 Q&A, Help & Troubleshooting] carbohydrate:
Ok.... definitely I can conclude that every time the phone shuts down it will always do it when I'm calling someone ...especially when the battery is below 50%.....Anyone has the same issue?:crying::crying::crying::crying::crying:
[G3 Q&A, Help & Troubleshooting] jhericurls:
Are these restarted on the new V10i/V10h?

If reported reboots are on pervious firmware its kind of pointless, as we all know its broke.
[G3 Q&A, Help & Troubleshooting] droidhd:
I'm still on 10g, but what is strange is that it doesn't ask me for pin code after restart. I only notice restart when I check uptime in Hardware information.

Sent Via G3
[G3 Q&A, Help & Troubleshooting] androiduser991:
I have reboots on 10i.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
i have 10g
[G3 Q&A, Help & Troubleshooting] jhericurls:
V10g has reboot problems... when I was on 10g my phone rebooted everynight around 1am.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
Actually when I had the new update for 10 I did not have any reboots for almost 3 weeks, then last week the nightmares started..... until now. And I'm still waiting for the new update.....:crying:
[G3 Q&A, Help & Troubleshooting] tgmh:
Maybe 10j fixes reboots. if not,we will prolly see k,l,m,n...z :D
[G3 Q&A, Help & Troubleshooting] blackmark87:
did v10h solved shutdown/restart problem???'
[G3 Q&A, Help & Troubleshooting] jhericurls:
Well I haven't had a reboot since I updated on Friday. Nor have I heard of anyone having rebooting issues on V10h.
[G3 Q&A, Help & Troubleshooting] corrsea:
Just returned mine today. Two nights in succession it switched itself of. Tech at store is trying to see of he can replicate the issue overnight in which case they will give a replacement. If not then I'm returning it for a refund.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
It's not so strange that it doesn't ask for pin code, it's called a soft reboot. There's a program called Boot logger or something like that, that will tell you every time the phone reboots.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

My phone turned itself off last night. I was still on V10f. I am going to reset back to factory defaults and try the phone without any apps for a day then take it in to get replaced as I am still within my 7day OBF period.:(
[G3 Q&A, Help & Troubleshooting] turt:
Since I'm on 10g I have an average of 1 reboot per day... Prior to that I had only one shutdown in more than a month.

So hopefully the 10h OTA will be available soon for me and I'll be able to tell you if it fixes the issue... If my phone doesn't reboot in 24 hours it will definitely mean that it's fixed :D
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Well I tried to refund mine or replace it but I couldn't, mine was on 10g and had restarts and before it was doing shutdowns....now the tech after like 5 days (of repairing) installed firmware v10 Global SL it had been up to 2days and 15 hours I went to sleep yesterday only to wake up and its shutdown....so should I try v10j?
[G3 Q&A, Help & Troubleshooting] samuelchua:
Wonder if these reboots occur after disabling the temperature thermal control??

I havent done any of the tweaks but i can't even run a normal complete test from Antutu X..it will show me it is experiencing overheating and shut itself down. :(:(
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Okay tried to flash mine now running on win 8.1 but lg tool said connection to server failed and now im stuck on firmware update screen any clues?

tried on win 7 flashing 10j went smooth im on now 10j *fingers crossed*
[G3 Q&A, Help & Troubleshooting] dbaric:
2 days ago I manually updated my 855 to 10h-EUR. Before had sporadic shutdowns (prior 10g) and everyday reboots (on 10g).

So far - no reboots, no restarts. Definitely still too soon to be absolutely sure, but it looks promising...
[G3 Q&A, Help & Troubleshooting] Batfink33:
Does I&j throttle more?.I've read some reports that its running cooler because they've made the throttling even more.aggressive?
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

For all the South Africans out there, I just took my G3 in to be replaced and the LG tech told me that the V10h update is being released in SA on Friday 22/08/2014. They said that they have sold 6 G3's and the two I got were the only ones that has had this problem.
[G3 Q&A, Help & Troubleshooting] tgmh:
2 out of 6..hmm..thats a bad sign tho..sadly :(
[G3 Q&A, Help & Troubleshooting] Zenroid:
4 days 12 mins still running without reboot and shutdown after 10h I hope it is finally resolved
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
stability test on v10j

stability test made the battery temp 52 C and phone required a shutdown is that a bad sign before on 10b it never hit this degree....any ideas why its heating like this?
[G3 Q&A, Help & Troubleshooting] Batfink33:
The QHD screen requires more resources to produce the extra pixels which means more heat. Also, it appears the phone has insufficient cooling hardware.
[G3 Q&A, Help & Troubleshooting] tabenf:
Hi mate tnx for the update did they mention if 10h wil fix this or do u think i should take mine back aswell?did u get a new one today?
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
I did the test on 10b international after 1h batter was 42 C....so its the firmware :(
[G3 Q&A, Help & Troubleshooting] bjuderas:
I think and I hope that this problems are hardware related, because I had my first G3 replaced about 2 weeks ago and the new one did not have any issues, so far. Oh, and I'm still on 10A, 16gb.
[G3 Q&A, Help & Troubleshooting] steftolo:
hi, I'm like many others suffered untimely stoppages of my G3. :mad:

where do you find the stock rom?

thank you in advance.
[G3 Q&A, Help & Troubleshooting] dbaric:
Please refer to this post:

http://xdaforums.com/showthread.php?p=54895329
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
The battery on 10j is so horrible it doesn't last even one day with slight use of the phone....and the phone get so hot it requires to shut down on stability test. hows your phone on 10j?
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
After a few hiccups mine is returned for refund. The store contacted LG but apparently the only information they passed on was that they were working on the problem. They told me they had at least 10 people return their phones. This is just a small ebay store, not a chain. Those of us on this thread likely represent a small proportion of the people experiencing this issue.

The ebay store offered to send me a new one or refund the money. I really liked the G3 when it was working. I even bought a few accessories that I will not be able to return. My gut feeling is that the root of the problem is a hardware issue. Enough time has passed that I would have expected the issue solved if it was just software (there has been at least 3 updates since I bought my phone).

So now I am back to my crappy old phone and wondering what I will buy. I didn't want to get another samsung phone and the Oneplusone and Sony flagships are too big and clunky. The HTC seems like it is already behind in terms of hardware specs. No real alternatives but I still choose to return my phone. I have completely lost trust with the G3 and the company that makes it. Take note LG.
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Official 10j update released in india via OTA today. Not really heating up like the test 10j version. Played Modern combat 5 for an hour . barely 20% battery was used. Thats good considering the screen. Brightness auto and indoor.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
They said that 10h will fix it, but my 7day OBF period ends on Friday so I wouldn't have had enough time to update and then test for atleast 48hrs so I just sent mine in, they didn't have stock at Vodacom so I'll get my new phone on Monday and then just update and it "should" work.

I would recommend just taking your phone in. The worst that can happen is they put the update on the phone for you and you get your working phone back. Best case scenario, they give you a new phone with working firmware and you retain your 7day take back policy to do your testing.
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
That's a very good call, MarnusNolte. That way it gives you another week to test the 10J update. I just upgraded myself. I'm so hoping this solves the shutdown bug for me. Holding thumbs! :good:
[G3 Q&A, Help & Troubleshooting] dex.:
I am still wondering if the batteries are a contributory factor, at least with my phone.

With the original LG battery in place I get the stability test running for around 10 minutes (15 at a stretch) before the phone restarts.

I purchased a cheap battery from Amazon. I ran one test on it this morning. It ran for 56 minutes before the phone restarted. The CPU temperature stayed between 95-100 Deg C the whole time. The phone did restart, so not a cure to the problem, though the phone stayed up for an extra 45 minutes compared to the 10 minutes tests I get with the original battery.

I did notice with the cheap battery that the phone felt cooler. The phone was much hotter all over to hold when it restarted with the LG battery in. I do not trust the temperature reported by the cheap battery (23 deg C at the start of the test and 25.6 at the end), though do think it is noticeable cooler to touch than the LG battery after a stability test reboot. Using an infra-red thermometer the back of the battery was approx 33 deg C externally at the hottest point near the connectors, where the LG battery gets to around 40 deg C externally.

So I do think that the batteries are contributory to the reboot issue, if not from failing then from generating too much heat themselves which adds to a general overheat issue somewhere else in the phone. (the CPU itself was running at the same temp on the longer test as in the shorter LG test reboots, so suspect the CPU itself can easily copy with a steady 95-100 deg C, and that the issue is likely to be affecting the phone somewhere between the CPU and battery).

I suppose it is possible the heat on the battery could have been generated by the phone and the battery was simply conducting the heat away from the core components, with the LG battery conducting heat more efficiently and failing when the temperature goes above a certain point(not able to supply a steady current?). Only way to test that is to run the battery externally... which will be fun to set up.
[G3 Q&A, Help & Troubleshooting] mlm1102003:
can you give me 10j download link ?
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Please keep us posted on whether it works for you. Thanks!:good:
[G3 Q&A, Help & Troubleshooting] LordBhaal:
Yeah the Stability Test lets say i understand. But what about shutdowns when the phone is in deepsleep ? Temperature can't be an issue there. Can anyone confirm 10j/h fixes the issue? I am on 10e, first day 2 shutdowns, did a restore, got 1 week no shutdowns then again 2 shutdowns in the last 24 hours..
[G3 Q&A, Help & Troubleshooting] dex.:
Though a faulty battery could still be responsible. I have never suffered deep sleep shutdowns and just suffer higher temp restarts.
[G3 Q&A, Help & Troubleshooting] tgmh:
But despite u,there are ppl who got shutdown/reboot having phone in deep sleep. Im included here as well.So,following ur logic,the battery issue is obviously not our case.
[G3 Q&A, Help & Troubleshooting] LordBhaal:
Lg service said i should take it to the Service Center or check for updates... Generic answer. Can anyone confirm 10h/j is fixing this problem ? Its not that annoying during the day, but i fear its shutting down at night and alarm won't sound/
[G3 Q&A, Help & Troubleshooting] Batfink33:
Components failing due to high heat. The heat causes the damage and then the phone shutsdown randomly as the components have already been damaged. Just like the Xbox 360.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
I have a 10h file update for the lg g3 d855 but I don't know how to flash it on my phone... any suggestions guyzzzz I'm using a mac but I have a virtual machine....thanks for the help.
[G3 Q&A, Help & Troubleshooting] androiduser991:
I still get shutdowns with 10j.
[G3 Q&A, Help & Troubleshooting] LordBhaal:
That would be the case for people's phones who started failing after days/weeks but not for those who get shutdown from day 1.

---------- Post added at 09:41 AM ---------- Previous post was at 09:24 AM ----------

Shoudn't they be reboots after 10g?
[G3 Q&A, Help & Troubleshooting] androiduser991:
Yes, shutdown and then reboot.
[G3 Q&A, Help & Troubleshooting] tgmh:
Be more precise,please. With 10j u get reboots or shutdowns? Or both?

Ty.
[G3 Q&A, Help & Troubleshooting] androiduser991:
Reboots. It turns off and then on.
[G3 Q&A, Help & Troubleshooting] droidhd:
Soft reboot or hard reboot? Does it asks you for PIN code or no?
[G3 Q&A, Help & Troubleshooting] androiduser991:
I don't use Pin code for phone.I don't know what type of reboot.
[G3 Q&A, Help & Troubleshooting] skingg:
Check your uptime. Iirc phone uptime do not reset if it were soft reboots.
[G3 Q&A, Help & Troubleshooting] droidhd:
My soft reboots resets also uptime. My pin code is on and phone itself doesnt ask me for pin after uptime count is reseted. But ok, im on 10g, will try 10h today, just need to wait that my lg backup will be uploaded to my cloud storage, so i can do clean install.
[G3 Q&A, Help & Troubleshooting] LordBhaal:
A bit dissapointed in flagships . S2, Note, S3,Note2 had brickbug, S4 smearing and tint issues, Note 3 horrible tint i switch to LG and i get this.
[G3 Q&A, Help & Troubleshooting] Uncledeewz:
A little update for you guys. Contacted LG in Norway and they told me that they have a big update coming by the end of August. This update is supposedly going to fix all the problems the phone has. She told me that I should wait for this update and if it doesn't fix the problems I should send it in for servicing. In the meantime I was told to do a hard reset as certain update files could be the cause of the problem. Take it as you will guys but hopefully that big update should leave us with a functional phone.
[G3 Q&A, Help & Troubleshooting] droidhd:
Updated now to 10h. Will report in few days how it works.
[G3 Q&A, Help & Troubleshooting] menyheart:
I sent my phone back for replacement after suffering from shutdowns and later on from reboots. Arrived yesterday, firmware is 10a (?) uptime is 29 hours, no shutdowns / reboot so far ... but will have to wait more
[G3 Q&A, Help & Troubleshooting] Zenroid:
5 days 48 mins no shutdown or reboot on 10h
[G3 Q&A, Help & Troubleshooting] dbaric:
3 day on 10h, no reboots or shutdowns...
[G3 Q&A, Help & Troubleshooting] anshkhanna:
Using Indian LG G3. Updated to 10j today OTA. Two restarts within first 10 minutes.

I am thinking of getting rid of this phone now. Everyone here is being used by LG as a Guinea pig!
[G3 Q&A, Help & Troubleshooting] FrydaeXIII:
Got my G3 for almost a week and it has soft-rebooted twice. Both times the phone wasn't heating up or anything, I just set it down and I saw the rebooting screen. Should I be worried? Should I bring it back to the shop (since it hasn't been 10 days yet, I suppose every electronic store has this policy)? Got it from a Gadget World shop in Singapore.
[G3 Q&A, Help & Troubleshooting] Uncledeewz:
If I were you I'd return the phone. I'm just waiting for the update that's supposed to come late August. And if it doesn't fix the problem I'll just send it for repairs over and over again until I get my money back. Just wait till September /October and see what other manufacturers has to offer...
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
My phone would randomly shut down while locked and screen off and just sitting next to me on my desk. Without touching it or having any apps running. It's winter here in SA (so pretty chilly) and I'm poor so don't leave apps running as it will use data. My phone was on V10f.

The battery issue may be a completely unrelated hardware issue which you would need to send back to get looked at.
[G3 Q&A, Help & Troubleshooting] dex.:
Looking at getting it replaced. not happy with a repair on something that is faulty from new... Suspect there is more than one issue being seen. The reboots on V10a firmware were on light use on a cold phone, and those particular issues have gone. Not had the phone freeze and overheat while using the camera for a while. As one of the previous posts says, possible that overheating has damaged components in some phones so they'll never work properly, even if the original software cause has been resolved in later firmwares.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Hey bud, send it back in. My second G3 is at the store now and I'm waiting for them to give me my third new G3. If you try fix it but you can't, take it back because everytime you take it back they give you 10 more days (in south africa it's 7days) that you can test with and get it right. You shouldn't accept a phone that isn't working. You aren't employed by LG to do their testing (as far as I know) so they must give you a working product.

---------- Post added at 09:37 AM ---------- Previous post was at 09:31 AM ----------

I just heard from the LG tech who is working on my phone. He has loaded V10h on it and they are stress testing it. They putthe update about 20Hrs ago and still no problems.

I told them to give me a new phone anyways just to be safe and they must put V10h on it and I'll test it for the 7day OBF period and let them know.
[G3 Q&A, Help & Troubleshooting] willemhouterman:
Hi,

Im planning to buy the g3 tomorrow. Is this problem only happening with the first phones? The phones from the release date? Or is it happening on all the phones?

Really confused by this problem.

Should i buy one?
[G3 Q&A, Help & Troubleshooting] menyheart:
48 hours and no shutdown on 10a ... wondering if actually replacing my phone solved the issue?

---------- Post added at 09:07 AM ---------- Previous post was at 08:54 AM ----------

Probably I am crazy, but even with this fault I would buy it LOL... I think this is a great phone. But anyway, I had mine replaced recently and had no issues with it so far (however it has only been 48 hours)
[G3 Q&A, Help & Troubleshooting] Spirti1976:
Just updated to 10i-SEA. Can anyone from other regions confirm that 10i fixes the reboot problem?
[G3 Q&A, Help & Troubleshooting] Loaded1001:
Happened to me four times today all after taking a photo when not connected to WiFi. It has never happened when I have been connected to WiFi.

Simon
[G3 Q&A, Help & Troubleshooting] IShwartz:
Same happens to me

Bought the phone a week ago and had two shutdowns in the first 48 hours using it (using 10f). Upgraded to 10g and did a factory reset on Monday and everything worked perfectly well for four days. Last night it happened again and then again about an hour ago.

I thought on 10g I should expect it to restart but it actually shuts down. Any ideas?
[G3 Q&A, Help & Troubleshooting] PCC:
I've been on 10h for close to a week and stopped having reboots. I had shutdowns on firmware below 10g and on 10g I had reboots.
[G3 Q&A, Help & Troubleshooting] menyheart:
For some reason I don't really understand why people trying to find out exactly what is causing the reboots / shutdowns. (temperature, wifi, mobile connection, back cover, etc) I read so many different explanations, like it makes any difference to the end result. The phone restarts or shuts down. That is it. LG is trying to fix it. This can be caused by million and one thing in the phone so I think is absolutely pointless trying to pinpoint what is causing it. Probably LG has better view for their own product, has access to logs, they have their test labs, etc. The most important for us is to check the behaviour on the different software load, but I believe it is absolutely pointless trying to figure out what is causing it ...
[G3 Q&A, Help & Troubleshooting] Zenroid:
For me same situation as yours before after 10h running 6 days no more issue
[G3 Q&A, Help & Troubleshooting] Batfink33:
Probably because if its a software fault it can be fixed, if its a hardware fault its a bigger problem as it can't be fixed.
[G3 Q&A, Help & Troubleshooting] menyheart:
But let's be realistic here. What are the chances that we, general users will find the reason for an issue could have so many underlying causes? I would say ZERO. All the handsets are different, on different networks, software loads, running different applications, etc. We cannot exclude anything because there is no reference point.

At the moment ANYTHING can cause the reboots / restarts. My phone has been replaced, I have no restarts / shutdowns for over 2 days. The first phone had it every day. I am on 10a.... should I say it is a hardware fault?

I don't think anyone will be able to find the reason and prove it here ...
[G3 Q&A, Help & Troubleshooting] ultimate11:
1. What is your new phone model? (850, 855)

2. Manufacture date as on the box?

3. Lot number?

4. 16G or 32G?

5. Art or dalvik ?

6. software version?

Thanks
[G3 Q&A, Help & Troubleshooting] LordBhaal:
2 days is not enough. I had mine not shutting down in over a week than twice in a day, than two days free and still counting. A guy who said no shutdowns and was happy was actually having soft reboots. So... data is inconclusive.