yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] napalm78:
I performed an hard reset on the phone deleting all data. Hard reset through power on and volume Keys.

Then I reinstalled the firmware 10A with the LG tool.

Then i updated through OTA to the 10e.

Important: i have not restored any backup, I reinstalled all software from scratch.

Also last night all ok.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
How many have tried totally resetting the phone? And have you been successfull?

I'm getting really tired of the shut downs, happens even more often now.
[G3 Q&A, Help & Troubleshooting] tgmh:
Im also curious to know that. Im one of those who returned the phone for a refund...sadly,coz i was deeply in love with this device :'(

EDIT: Im still waiting for LG official answer to this obviously general issue. I know , in the past, Sony Xperia had sort of a similar issue,and Sony released a phone update pretty fast,after they officially admited fault was on their side :(
[G3 Q&A, Help & Troubleshooting] antonis_sp:
10g seems ok for now. Phone runs cooler too.
[G3 Q&A, Help & Troubleshooting] Zenroid:
I am swapping a SIM today and see if it will make any difference. On the other hand every night I will turn the phone to aeroplane mode with WiFi on and not a single time it will shutdown so obviously it must be related to phone reception but can't understand the logic of shuting down though
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Cant see how to do this. Did you download the firmware first then use the tool to flash it. i do not see an option for it.
[G3 Q&A, Help & Troubleshooting] napalm78:
Sorry i have the Italian menu in the app

ANyway you have to select:

Additional functions and the "Recover Update error"

check the image in attachment
[G3 Q&A, Help & Troubleshooting] toncij:
10g? Wasn't it 10e out only days ago?
[G3 Q&A, Help & Troubleshooting] OUTbrain:
Day 16..first shutdown on my second g3. I almost start to believe I am lucky one. Shutdown when I try to capture a photo. Black screen right after press a button. No photo taken. Normal temperature and signal, 10e. Have to pull battery out.

I laught at my friend optimus2 and LG support..he has Z2 now, and he make fun of me..

Maybe every g3 are affected?
[G3 Q&A, Help & Troubleshooting] death__machine:
It could be a hardware fault. In such cases no amount of software magic will help you, you'll have to replace the device or the boards inside. Believe me I've seen hundreds of such devices of another brand for whom I work.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
Hardware or software issue, either one doesn't matter since not even LG knows what's causing it.
[G3 Q&A, Help & Troubleshooting] napalm78:
I'm sorry guys, after a week another shutdown......
[G3 Q&A, Help & Troubleshooting] jhericurls:
Had 2 shutdowns within 24 hours once when I was asleep and another when I was installing an app,

I decided to post my logcat, so if theres any devs out there can make sense of it that would be great.

https://dl.dropboxusercontent.com/u/7812701/2014-07-27-09-14-28.txt
[G3 Q&A, Help & Troubleshooting] liamR:
After LG service center format and re-flash my G3 to v10e, today I had my first shutdown. So I can confirm that even after full wiping the rom and flash the v10e by LG there are still shutdowns. :(
[G3 Q&A, Help & Troubleshooting] tgmh:
And what LG says about that? Do they know shutdowns still continue?
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I think they know. Version 10e only improves battery life and temperature issues, fixing the shut downs were never a part of that update.

I can confirm what many people already have said - in flight mode I never get any shut downs. Have tried putting the phone in flight mode a couple of nights now and haven't had any shut downs.
[G3 Q&A, Help & Troubleshooting] tgmh:
Ty for ur answer.

Still not shutting down being in flight mode doesnt make things cooler,i am using a cell phone to be able to receive phone calls or text messages and stuff anywhere,anytime,this is its meaning. Keeping it on flightmode not to shutdown doesnt make me happier,LG should make a damn move and fix this issue which is a real big one judging by 50+ pages of complainings here.

P.S. yes,i am extremely mad :(
[G3 Q&A, Help & Troubleshooting] the_vegetarian:
I have the same problem with my D855 :( what can we do in order to LG to fix it?
[G3 Q&A, Help & Troubleshooting] KnightUK:
Well mine was updated to V10E by LG, and it still shuts down, most of the time at night, where im obviously not using the phone as im asleep, or it happens when its idle on the desk, LG never mentioned anything in the report, just that they updated the software (10E) and reset the phone - bloody annoyed at this, as its quite evident that its a handset issue, as its not effecting every user of the G3.
[G3 Q&A, Help & Troubleshooting] OUTbrain:
How We can know it's not affecting every user?

I have second g3, both affected..but first one shutdown 3x per day, second once per 3weeks. I can imagine I would never search for this topic, if the shutdown are so rare.

I see two major separated issues (activity-battery pull, deep sleep-turn on able) with no world from LG. That is only information so far.
[G3 Q&A, Help & Troubleshooting] codified:
Amazon says the update is supposed to fix the shutdowns:

("Important Information for the LG G3 smartphone.

For the LG G3 a new software update is available that fixes the problem of the automatic switch-off, according to the manufacturer. The update can be installed directly into the settings on the LG G3 or using the LG PC Suite.")
[G3 Q&A, Help & Troubleshooting] colinmann@msn.com:
The cause of the shutdown is a bug in locations. If you disable locations it does not shut down. What is happening when you wake the device up or use fb or other programmes is that they access location info. The app itself can't crash android. A bug in the underlying operating system can. If you are in the UK you can claim the product is not fit for purpose. It is appalling that LG have not addressed this bug.
[G3 Q&A, Help & Troubleshooting] dbaric:
Unfortunately, I have experienced several shutdowns with Location disabled...
[G3 Q&A, Help & Troubleshooting] napalm78:
It's a software bugg in the LG Android customization.

All phones have the bug and it appears only in some unclear conditions...

I had 2 episodes in the first two days, then formatted and updated and the bug reapperead yesterday.

If someone has not experienced th bug it is only because they have not fallen in the case...

These because around the world a "drammatic and large" number of users are experiencing the same issue, so it is not a specific case of some phones...

We have to wait for un update... unfortuantely... and LG behaviour on the topic is not so serious against the buyers...

Last item from LG in my life...
[G3 Q&A, Help & Troubleshooting] liamR:
I think it's about time for us to contact the media, I started to send emails to major tech websites with explanation to this problem and a link to this thread. We all need to make an effort for this to be published, this is the only way to make LG acknowledge this problem and fix it asap.
[G3 Q&A, Help & Troubleshooting] napalm78:
Completely agree...

I will start to do that by this night...
[G3 Q&A, Help & Troubleshooting] tgmh:
Count me in. Ill do my best to get this published. Can't stay like that,we can't let LG not give a freak.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
That's good news. But can you link to the source of this information.

OK. I have found it

http://www.amazon.de/LG-Smartphone-...zessor-13-Megapixel-Kamera-Weiß/dp/B00KKM2TIO

But I don't know how to find out this update.
[G3 Q&A, Help & Troubleshooting] ragonni:
Still no solution for this?

Hi there

Has anyone found a solution for this?

I recently got an update (24th of july) but still having the same strange shut downs. 1 to 2 times a day. VERY annoying...

LG-D855 32Gb

Android 4.4.2 V10e-EUR-XX

Build number KVT49L.A1404795316

I've bought the LG watch, the cover and a wireless charging station too so returning it is no option...

Hope LG will do something about it!
[G3 Q&A, Help & Troubleshooting] jhericurls:
The Amazon information is incorrect. The recent update doesn't fix the shut down problem.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
Oh, my God! Amazone are talking about "power optimization" update. That's bad news.
[G3 Q&A, Help & Troubleshooting] colinmann@msn.com:
PS i have discovered that if the location setting in Twitter is ticked even if locations is disabled it can cause a reset. so disable twitter location
[G3 Q&A, Help & Troubleshooting] dbaric:
Again, it is not the problem in Locartion. I even don't have Twitter installed...
[G3 Q&A, Help & Troubleshooting] tgmh:
We will end by disabling every single thing on this phone to make it properly work and guess what,not even then we will get saved from shutdowns as far as LG does not give a singly freak to check what this is all about.

So let's inform media,let's spread this issue all over the internet so maybe..and i repeat ,:mad:MAYBE this will finally wake LG up!
[G3 Q&A, Help & Troubleshooting] kanexyz:
Hi All,

Once again I confirmed that 10e has no problem with shutdown (pull off batteries) it's been a week since the update and I have no problem at all !

However, I still hear that alot of people still having problem with shutdown without having to pull battery this firmware does not seems to provide the solution.

Anyway, this update seems to solve the problem I mentioned but it still seems quite unstable. once my battery goes down below 5% it started to re start itself and battery life is a lot worse than before the update.
[G3 Q&A, Help & Troubleshooting] the_vegetarian:
I have the 10e and steel have the shutdown problem
[G3 Q&A, Help & Troubleshooting] kanexyz:
Do you have to pull out your battery in order to turn the phone on? or just press turn on switch.
[G3 Q&A, Help & Troubleshooting] the_vegetarian:
press the turn on switch

but what does it matter? the problem is the shutdowns...
[G3 Q&A, Help & Troubleshooting] Koroz:
I did a factory reset because of course, on the 15th day after buying my sprint G3 it is now having this problem at least 2 times a day now. It has only been an hour since I did it so I will report back if anything changes.

Before it started shutting off on its own, I started having the locked up phone where I would have to pull the battery to get screen functionality back. I never suffered from heat problems, or any of the original problems were complaining about (AUX problems) but now I am having all sorts of little issues popping up. This is on LS990ZV4.
[G3 Q&A, Help & Troubleshooting] OUTbrain:
I am on 10e and have pull battery trouble.

---------- Post added at 08:53 AM ---------- Previous post was at 08:48 AM ----------

Hi, I wrote to Lg and received answer..

We know about situation with shutdowns and we will solve it within few days by software update. All will be alright after installation.

Sorry for my translation, but it sounds like good news..
[G3 Q&A, Help & Troubleshooting] kanexyz:
The matter is it doesn't solve the problem with deep sleep shutdown which does not need to pull battery. I just want to update to people that this firmware solve the pull battery problem and they may be able to have more idea on how to solve deep sleep problem...

---------- Post added at 02:04 PM ---------- Previous post was at 01:55 PM ----------

hmm.. that's weird I never had the problem agian once update and so do many people. but anyway let's hope that the next software update will solve all the problems.

The 10e does not really stable anyway and it seems like it will still need a lot of update until it's stable.
[G3 Q&A, Help & Troubleshooting] Pitzbull:
My first shut down after the update was a battery puller. There goes that theory..
[G3 Q&A, Help & Troubleshooting] crni6:
My problem strats after uodate before that I never have similar problem. And seem that battery life is little worse after update.

I think that maybe we could start petition and make Lg solve this problem faster couse no one whant bad words to follow him and we know that lg is bad updater...compere to samsung or htc.
[G3 Q&A, Help & Troubleshooting] ced357:
I am according to u all, im going to contact some blog in France... I dont understand why LG dont move... We all have to move for him... Im coming from HTC and i will going back and do a bad advertising to LG if they do nothing...
[G3 Q&A, Help & Troubleshooting] crni6:
If you and few of us just do this nothing will happen...we must make patition and than all of us that have this problem participate and than send it to lg and some major sites like phonearena,gsmarena,android central... Thats the way we must do it.

Its sad that we do this with flagship phone...I came from HTC and this will newer happen with HTC for that long time.
[G3 Q&A, Help & Troubleshooting] kanexyz:
I'm totally agree with everyone. Seems like problem persist and they didn't take a correct solution for this update.

Even mine was fixed by this firmware but i'm not impressed with battery life at all. it seems like it only has 50% life from previous update.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
It has been almost 2 days from switching back from art to dalvik and I have not experience any shutdowns (hopefully it wont shutdown again). Unlike before I always had shutdowns everyday..... Just to let you know if your in art mode...
[G3 Q&A, Help & Troubleshooting] Gogstad:
Before, the phone would shut down twice a day, then I got the 10e update and I also installed the "Wake Lock" app, and activated the "partial wake lock" function. Now the phone has been alive for more than 48 hourse. I don't know if I the update or the app did the trick or the phone's just in a good mood becaus it was weekend.
[G3 Q&A, Help & Troubleshooting] Dredd90:
After almost 20 days in service, my phone is with changed motherboard or at least this is what lg services says. I will keep you in touch if this would solve my problems or not.
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
Last Friday I had a sms from lg service telling me that my device is waiting for a new device. Because it is holiday in Türkiye i was not able to talk to them, will do after the holiday.
[G3 Q&A, Help & Troubleshooting] juanch1984:
I've had the G3 for a week now, I'm in Argentina but it was brought from the U.S., made in Korea.

I got it, had it one day and everything was okay. Then I installed PC Suite to make a full backup of it with the brand new soft in case i ever have to restore it, with all the apps installed, and got a pop up saying there was a firmware update. v10e. I did it, and that's when I started to have the shutdowns. I don't have to pull the battery, just turn it on. It also happens during the night, every day, only once per day. Very strange.

I read someone posted that LG would launch an update in a few days to solve this. I'll check again everyday..

I'm very upset I wish I'd seen this before buying it :mad:

I'll try today going back to the backup I did before installing the firmware update to see if it stops doing this
[G3 Q&A, Help & Troubleshooting] McBeary:
Today my phone shut down a few moments after laying on the desk while not using. Had to pull the battery. It's just random, the update may reduce the problem, but not fix it.
[G3 Q&A, Help & Troubleshooting] unciu:
same problem G3 32GB bought in Romania

Hi everybody!

same ****y problem, Friday arrived, Sunday first auto shut down. Today twice happened. Just wrote to LG, If I have news I came back .

Regards!
[G3 Q&A, Help & Troubleshooting] bgu:
Lg g3 32gb

Hi, I also have this problem! A frequency of shutdows went lower after the upgrade to last update a couple of days ago (didnt have the pull battery problem).

I pay attention that the shutdowns happens when the battery is low (under 50%). I sugges that every one who have this problem write an email to LG, only in this way they do something.

By the way my friend also have G3 but dont have any problem.
[G3 Q&A, Help & Troubleshooting] sudhakar35:
Reply

I have bought LG G3 D855 in Kuwait on 22nd July 2014. It is working fine till now. No restart problem. I think the restart problem has been solved in the Middle East and Indian models.

---------- Post added at 02:19 AM ---------- Previous post was at 02:13 AM ----------

Does anyone know how to make 3G video calls (not skype) in this phone?.
[G3 Q&A, Help & Troubleshooting] besh007:
No its not solved. I have middle east D855 with latest V10e firmware and it still shuts down on its own.
[G3 Q&A, Help & Troubleshooting] navidos:
"SWEDEN"

Same problem here !

Today for the first time I had to pull off the battery !

Where should we spread this issue to LG?
[G3 Q&A, Help & Troubleshooting] kanexyz:
oh my... it's been almost a month since the phone released and there is no real solution for this.... sigh.. such a great phone but bad firmware... I'm quite dissapointed
[G3 Q&A, Help & Troubleshooting] Habaddon:
After update to 10E, I find it happen more often now, and sometimes I have to pull out the battery. In 10A, it was just shutdown sometimes whitin the night. Now it happen while I use the phone.

So update to 10E doesn't solve it for me, it is worse now.
[G3 Q&A, Help & Troubleshooting] nmx87:
Can you tell me from wich country you bought it ?

---------- Post added at 04:06 AM ---------- Previous post was at 04:01 AM ----------

Is it 32gb or 16gb and wich color ?
[G3 Q&A, Help & Troubleshooting] Dredd90:
If you are making a statistics almost all of the users with complaints are with d855 32gb, the color does not matter, white, gold, black etc in the first posts there are reports from users with them. From d855 16gb i have seen only a couple of complains in this thread. For the other versions for example korean model i don't know if there is complain it this thread at all.
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Another one with the same problem. Bought in Amazon Germany, 32gb titan and I use it in Spain. Most of the times it shutsdown during the night. Maybe due to inactivity????

---------- Post added at 08:55 AM ---------- Previous post was at 08:43 AM ----------

Is anybody sure wether this is a software problem and not a hardware problem???
[G3 Q&A, Help & Troubleshooting] amragha79:
Hi guys, i have been using my g3 16gb now for 18 days and i haven't had a single shutdown or any other problem. Its a middle eastern version bought from Qatar.

After turing on high temperature property off and thermal daemon mitigation off with all animation off in developer settings, my g3 now feels smoother and faster than my note 3. Battery life is now ok specially after disabling some unwanted applications .i have tested playing Mc4 on both devices for two houres and the result was 57% battery left on the g3 and 49% left on the note 3.

Just wanted to share my experience with you guys cheers
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Lucky you!!!
[G3 Q&A, Help & Troubleshooting] besh007:
Bought it from Jordan. it is the 32GB model
[G3 Q&A, Help & Troubleshooting] jhericurls:
This is a interesting bug indeed, mine has shut down 2 nights in a row and and it probably happens around the same time both nights. I wake up to find my phone switch off and need to press the power button to start. Doesn't shut down during the day just at night when I'm asleep, when I'm not watchinhg. I have been leaving my WI-FI switched on, so tonight I'm doing to switch it off.

I've had the phone around 3 weeks now and this bug has only started happening the past few days.
[G3 Q&A, Help & Troubleshooting] frank straube:
It is really surprising that most of the time the problem of shutting down will appear mostly only after a few weeks.

If something is wrong in software or hardware, it should come up at the beginning ?

It reminds me of the sudden death syndrome of the Note 2, appearing only after a few months because of a defective memory chip.
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Or maybe it has something to do with the software update, hasn't it?
[G3 Q&A, Help & Troubleshooting] toncij:
I think this nails it for 'not gonna buy'...
[G3 Q&A, Help & Troubleshooting] elevation_2:
So can any of the experts here tell me if it can be a power issue? Would wiping battery stats help? No custom recovery that I could find so any other way to do this? Id hateeeee to return this phone.
[G3 Q&A, Help & Troubleshooting] butcher0:
It really shouldn't. The phone itself is marvelous.
[G3 Q&A, Help & Troubleshooting] Gogstad:
Anyone figured this one out yet? I've had my phone for 1,5 weeks and it shuts down one or two times every day. The phone is the best I ever had, much, much better than Z1 and S4, my previous phones. But this shutting down is annoying! Sometime I can turn it right back on, other times I have to remove the battery to turn it on again. Heelp!
[G3 Q&A, Help & Troubleshooting] toncij:
And it shuts down marvelously? I mean, I don't want my electronics to shut down randomly or ever for that point.
[G3 Q&A, Help & Troubleshooting] butcher0:
I agree with you, I just don't suggest people to not buy the phone because of "launch issues". Surely this should not have happened, and surely it will be fixed, but give the company some credit for the great phone they have made. We have enough of the Samsung fanboys around that would not consider a phone made by anyone else (my previous phone was a galaxy S3)

My phone has not shut down as of yet today.. I will just return it if it continues (and get a new G3), in my country every fault that comes from fabric is returnable until 2 years at least.

Hopefully this is something that will be fixed with a firmware/software update and the way it seems in this thread LG has got to know about it by now..
[G3 Q&A, Help & Troubleshooting] elevation_2:
I charged the battery completely, then used it for 1 min, switched it off and again recharged till it got to 100%. No issues so far today.
[G3 Q&A, Help & Troubleshooting] nmx87:
Which Variant has random shutdown (Deep Sleep) 32Gb or 16GB ?

please any one have shutdown issue tell us which variant he have

PS: i know my english isn't that good ;)
[G3 Q&A, Help & Troubleshooting] elevation_2:
I have the 32GB D855
[G3 Q&A, Help & Troubleshooting] toncij:
I will probably get it. I'll actually probably get M8, Z2, G3 and maybe even S5 (least possible tho) to test each and decide what to use before iPhone 6 is out. When iPhone 6 is out, I'll again decide what to do.

What bothers me is that they haven't even properly fixed G3@801 and they're going for G3@805 already... They should offer free step-up.
[G3 Q&A, Help & Troubleshooting] Gogstad:
I have the 32GB as well..
[G3 Q&A, Help & Troubleshooting] dbaric:
I have the 32GB D855. 1 spontaneous shutdown in a week, for now.
[G3 Q&A, Help & Troubleshooting] OUTbrain:
32..but I can't find out any reason to buy version 16, so I presume, there are much more 32v users.. I am going to return mine tomorrow.. We have14 days to return merchandise In Czech republic, but I have to prove its broken. Else they return the money a force me to buy new one..
[G3 Q&A, Help & Troubleshooting] jodvova:
I have exactly the same issue with shutdowns.

Im on D855 bought from hong kong kong, rooted and I use gel launcher.

Shutdowns don't happen everyday, but on some days I can have 3-4 in the row.

I didn't do a factory reset.
[G3 Q&A, Help & Troubleshooting] Dredd90:
Hello there, today I took my g3 to the authorized service of LG in my country and they took it and said on first thoughts that it have to be the motherboard and they would replaced it, and everything will be fine.

To those from the previous posts that think of a low build quality search the other forums of other manufacturers and you will see that with every major phone there are post like this one. There are always defected phones from the first batches from every manufacturer, so i guess that we are out of luck. Take your phones to the dealer or to the authorized services, get them fixed or replaced and enjoy your time with the awesome phone.
[G3 Q&A, Help & Troubleshooting] nmx87:
what's your version 32gb or 16gb

its seems for now Shutdowns issue is in 32gb version unless someone confirm that he has Shutdown issue in 16gb version
[G3 Q&A, Help & Troubleshooting] jodvova:
32