yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] yakasma:
I think v10g ( auto reboot ) is a workaround but better than auto shutdown. We must wait for permanent fix.
[G3 Q&A, Help & Troubleshooting] sizy89:
hey everibody!some users talking about lg g3 fixed the problem with shuting down by itself..there are new updates something about battery,camera and this shutdown..is this true or some people get this update some not,how is with u all users of lg g3???
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
Auto reboot is no good for me with an encrypted phone.

Need password upon boot up.
[G3 Q&A, Help & Troubleshooting] Spirti1976:
After 10g update no shutdowns for 4 days in a row. No reboots as well.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Still nothing on my Euro 16gb model, getting 3-4 shutdowns in a day now, so even if the 10G auto reboots ill be 100% happy with that and can then actually use the phone for my alarms and schedules - at present im still on 10E-Euro-xx.
[G3 Q&A, Help & Troubleshooting] arnon_e:
Is it happened in both lg g3 (32gb and 16gb) or just in one model?

I want to buy and I'm not sure what to buy.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Can happen to both of them, but doesnt seem to be a widespread issue with the G3, alot of people dont experience the issue at all so its pot luck really.
[G3 Q&A, Help & Troubleshooting] arnon_e:
What do you suggest? To buy nexsus 5 32gb or to take risk and to buy one of the lg g3?
[G3 Q&A, Help & Troubleshooting] McBeary:
Are you running on Dalvik or Art?
[G3 Q&A, Help & Troubleshooting] Spirti1976:
Dalvik.
[G3 Q&A, Help & Troubleshooting] liamR:
LG Germany admit and apologize for the shutdown bug in their blog, they say that v10g is the official fix for the problem.

Here is the link (google translate) -

https://translate.google.com/translate?sl=auto&tl=en&js=y&prev=_t&hl=en&ie=UTF-8&u=www.lgblog.de%2F2014%2F07%2F31%2Fupdate-fur-lg-g3-behebt-plotzliche-abschaltung-des-smartphones%2F&edit-text=
[G3 Q&A, Help & Troubleshooting] april29:
The reboot bug replace the shutdown bug
[G3 Q&A, Help & Troubleshooting] liamR:
I think we should wait for more reports before coming to a conclusion.
[G3 Q&A, Help & Troubleshooting] navidos:
My version is V10e-EUR-XX !

It doesnt help !

I contacted them through Facebook (LG Electronics Sverige) and here is their reply :

"Hi, we have recieved some calls regarding this and I assure you that we are giving this the highest priority. Since it is only a fraction of the units that have showed this symptom wasn't identified during testing and development. However now that it has come to light, as soon as we are able to provide a software solution to this issue we will make sure that it's made available.

I apologise for the inconvenience, but rest assured that we will solve it as fast as we possibly can.

Best regards,

Erik Miguel S."
[G3 Q&A, Help & Troubleshooting] AceS3G3:
LG has this feature which my old Samsung S3 do not have. Is this from Google Kitkat?

ie. About Phone->Update Center->App Updates->Settings->Auto Update apps->Via Wifi only

So whenever I connect to wifi, the system apps for scan for updates and update automatically?

There is a risk here, will the various updates for the apps affect the system if the updates got bugs?

I've turned it off and so far phone is ok without shutdown. Will monitor.

Running stock rom, V10b-SEA-XX, Nova Launcher

Bought end of June 2014, encountered 2 auto shut downs.

Both shut downs in flight mode overnight. Cleared memory, cache, disable everything including wifi.

Chrome disabled, running on AVG anti-virus, 64GB Sandisk MicroSD card inserted.
[G3 Q&A, Help & Troubleshooting] hello00:
thanks god i dont have this problem on my phone..id be pissed
[G3 Q&A, Help & Troubleshooting] Zenroid:
I can confirm daily shutdown problem become daily reboot consecutively for two days already after updating to 10g from 10e
[G3 Q&A, Help & Troubleshooting] jhericurls:
Same for me.
[G3 Q&A, Help & Troubleshooting] butcher0:
Just writing to update you guys.. Recieved my replacement phone (other had shutdown issue) friday afternoon..It runs v10e, no shutdowns yet(soon 3 days) so I keep my fingers crossed.. Will update again later
[G3 Q&A, Help & Troubleshooting] JohannP:
I don't know... since upgrading to 10g, my phone stopped shutting down. I upgraded 3 days ago.
[G3 Q&A, Help & Troubleshooting] menyheart:
still no update

Hello Guys

I am on 10e with a 32Gb UK Edition (Germany) LG G3 which I use in the UK however I still have not received the 10g .... not sure what is going on? Anyone in the same shoes?
[G3 Q&A, Help & Troubleshooting] steiner.ch@gmail.com:
Is it correct, that you just get OTA updates when not rooted?
[G3 Q&A, Help & Troubleshooting] tscjoki:
Same for me in Luxemburg.
[G3 Q&A, Help & Troubleshooting] qicgun:
confirm reboot and battery drain on V10g

Hi, I have the G3 D855 Singapore set. Update to V10g-SEA-XX, i have 2 reboots today immediately after reboot battery drop 10% in 10mins (using standard phone battery app) and I didn't use the phone then at all.

Battery also drains very quickly when use 12~13% drop in 40min continuous browsing (now) brightness at 55% auto brightness on (and working) and I'm running ART. When first bought the phone my battery drop 5% after almost 1h use under same setting. Anyone experience the same? I'm not bothered by the reboot too much but the battery drain is terribl.
[G3 Q&A, Help & Troubleshooting] sengf:
I have also the G3 D855 Singapore set. Update to V10g-SEA-XX 4days ago , no more shut down until now, hope nothing issue again:o
[G3 Q&A, Help & Troubleshooting] foxtrott2:
My LG G3 has had 2 shutdowns since i bought it 5 days ago. First one was totally random, and my phone was just laying on the table. The second time i was taking a picture and then suddenly it shut down. Both times i had to take out battery to reboot. I looked at the battery just before shuting down and it was at 35%. When i took out battery and inserted it again the battery was at 27%..
[G3 Q&A, Help & Troubleshooting] frank straube:
What is your firmware version ? 16 Gb or 32 Gb ? Which country ?
[G3 Q&A, Help & Troubleshooting] foxtrott2:
Sorry, forgot about that :p I have the (Norwegian GSM) 16 gb Gold edition, without root and anything like that. Firmware: V10e-EUR-xx. My phone is also not "locked" to any carrier so it has nothing to do with what the evt. software they throw into the phone.
[G3 Q&A, Help & Troubleshooting] aero_a:
If possible, try to upgrade the firmware to v10G which LG claims is supposed to fix the random shut down problem (though from most reports here, it just changes it to a random restarting problem). Still have yet to hear of anyone having random shut downs on v10G (please correct me if I'm wrong and people have had shut downs on v10G)
[G3 Q&A, Help & Troubleshooting] Rogero:
I was having rundom shutdowns on v10E and I updated my D855 32GB to v10G from almost 2 days, no shutdowns till now, no reboots either, all applications installed and phone running stable till now, fingers crossed, i will update again after few more days of testing it.

I check for possible reboots in Settings -> General -> About Phone -> Hardware Information -> Up Time
[G3 Q&A, Help & Troubleshooting] juanch1984:
Received the latest update to V10g-SEA-XX and instead of shutting down it restarts, same as many as I read... The difference is that now instead of happening during the night it happens anytime, some days when I'm using it. Only once per day.

At least it's not off... but still... I paid a LOT of money in my country for this device as it's not being sold and it was imported by a private... I hate this... !! :(:(:(:(:(:(:(:(
[G3 Q&A, Help & Troubleshooting] qicgun:
Hi, glad you don't have a problem. Did you get from any telco here in Singapore?
[G3 Q&A, Help & Troubleshooting] foxtrott2:
Hi and thank you for the reply ? according to my lg pc Suite and my phone i have the latest update for it. Where can i find this update? ?
[G3 Q&A, Help & Troubleshooting] sengf:
actually i bought in malaysia , because this phone no launch in malaysia, and the phone is from singtel;)
[G3 Q&A, Help & Troubleshooting] aero_a:
Not sure if this is the latest for it, but according to mylgphones dot com, v10g might actually not be available yet in Norway :( though should be available soon

Maybe (hopefully) someone else on here might be able to help you on how to source a compatible update?
[G3 Q&A, Help & Troubleshooting] erhanersoz:
Right now, Latest version 10i is being distributed

hello mate! what if i give you the latest 10i version ?? is it good for you? :)

here in Turkey the latest firmware is 10i, here is the link for

10i firmware file

;)
[G3 Q&A, Help & Troubleshooting] yakasma:
Version upgraded to v10i-TUR in Turkey.
[G3 Q&A, Help & Troubleshooting] codified:
Thought 10G was rock-solid after installing it a few days ago, buthad my first random reboot this morning :(
[G3 Q&A, Help & Troubleshooting] saitch76:
Oops! Pressed thanks by mistake. Sorry.

I have a 32GB G3 running 10g-SEA-xx and I get daily shutdowns. LG PC Suite tells me that there is a v10g update for my device but running the update reports no errors but my firmware is still 10g-SEA-xx.
[G3 Q&A, Help & Troubleshooting] liamR:
Now with the v10g I experience only restarts, no shutdowns. I also noticed that the battery time decreased and the phone a bit snappier (maybe because of the cache clearing).

I still think it's a hardware problem because if it was only software then every device was affected but that isn't the case (I know people with v10a/v10e without the problem). LG trying to make a workaround to fix it (v10g is a good proof of that, instead of shutdown you get a restart). The real problem is that we don't know how this workaround will affect the device in the short term and the long term. If we demand replacement we can't be sure that the new device is not affected (there's a rumor that only the first batch is affected, I'm trying to confirm it with my sources within LG, but they don't sure about it).

What do you think?
[G3 Q&A, Help & Troubleshooting] foxtrott2:
Oh hello there ^^ Can i use it for my norwegian unbranded verson, or should i just waight until it is released here? ;)
[G3 Q&A, Help & Troubleshooting] saitch76:
This wouldn't have anything to do with our G3s rebooting at night?

http://xdaforums.com/showthread.php?t=2838661
[G3 Q&A, Help & Troubleshooting] 2dorr:
Hi, it's the 32gb version?
[G3 Q&A, Help & Troubleshooting] erhanersoz:
LG G3 10i firmware update

in Turkey we have D855 model so if your model is D855 too, i assume there won't be a problem. You can update your phone with this firmware. :)

.

---------- Post added at 11:08 AM ---------- Previous post was at 11:00 AM ----------

it's

16gb version

and this is

32gb version of 10i firmware

;)
[G3 Q&A, Help & Troubleshooting] qicgun:
How bad is your battery decrease? Mine drop 8~9% within 20min browsing @ 45% brightness and auto brightness on, email sync every 30min.
[G3 Q&A, Help & Troubleshooting] frank straube:
So far LG response to this problem is only a software update which replaces shutdowns by reboots, with a big loss of battery life.

And it is only available in a limited number of countries...

I believe It is completely unacceptable !

No LG phones for me from now on.
[G3 Q&A, Help & Troubleshooting] tscjoki:
In the german forum they say that v10i is running very smoothly, but the reset bug is still there.
[G3 Q&A, Help & Troubleshooting] azaide:
i have an int. rooted d855 32gb. Used to get shutdowns on 10e once a day. then i updated to 10g yesterday. No shutdown since but i did catch my phone rebooting twice today while lying on the table. once in the morning and once at night. apart from that my only other unresolved problem is the video cam force closing when zooming despite all the suggested fixes here. In frustration i uninstalled the entire stock cam and just used google cam as my driver for now.

Despite these setbacks i still think the G3 is the best phone out there today and as long as LG keeps working on the fixes i'm confident we'll get there. I just hope they manage to do it before something better comes out:)

By the way how do you guys interpret the boot time in the battery graph to investigate how many times it actually rebooted?
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
I upgraded to V10G approximately 4 days ago. Prior to the change I was getting 1-3x shutdowns per day. Afterwards it seemed better. It did restart once. However today I have had it shut itself down and not restart despite hitting the power button. I had to remove the battery in order to get it to restart. When it did, the battery was at 48%.

The problem is still there it would seem. I wonder if there is an underlying hardware issue. I am not happy with the fact that a phone as expensive as this is not functioning properly.
[G3 Q&A, Help & Troubleshooting] Batfink33:
The fact that some phones experience the shutdowns and some don't definitely suggest there's hardware problems,not software. Looks like LG have tried to "cover it up" with the phone rebooting.
[G3 Q&A, Help & Troubleshooting] coolicool:
ask for a warranty service
[G3 Q&A, Help & Troubleshooting] salahhuss:
There is now the 10g update for the ame variants

Sent from lg g3 10g-ame-xx
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
I'm getting really sick of my phone now.

It seems that any slightly stressful app will cause the phone to reboot.

I can't use Google Earth for more than 2 minutes without the phone going into a reboot.
[G3 Q&A, Help & Troubleshooting] Gogstad:
Anyone been in contact with LG? I tried to message them at their Facebook page "LG Mobile". They haven't responded yet, but hopefully they are working on this problem.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
I have the same issue

Hi everyone,

I have the same issue with my phone. I have bought it a week ago, and it's shutdown 2 times while it's not charged, battery around 60-70% and I were sleeping.

My phone is D855 32G.

I just think that its issue is Firmware or Hardware. It's only appear in D855 32G (International model), not in F400 32G (Korea model). Anh another thing, if it cause by Firmware, it must be repeated frequently and have a condition. But it's only a random shutdown (called Deep Sleep). So that, may be the issue is Hardware. But i'm not sure.

I have return it to the LG sevices, I hope they will figure out its problem and fix it as soon as possible. I hope that's not a Hardware issue, if is LG must evict all of phone. If it is Firmware, we can be fixed it at next update.

:mad:
[G3 Q&A, Help & Troubleshooting] Dredd90:
Mine is 32GB d855.

The random shutdown it's not Deep Sleep. Deep Sleep is a battery saving CPU state which is activated when the phone is not in use and this mode is deactivated when you press the button to unlock it, for most of the custom roms this is a vary basic feature.
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
Also mine is 32 gb version.

Today i did a factory reset. Will give it a try for 1-2 days without installing much of an app except the ones came on the phone (gmail,hangout,...)
[G3 Q&A, Help & Troubleshooting] Habaddon:
I got that too, 2-3 times, I put the phone on the back, so I thought the cat walk on the phone in the night and press the power button on the table.
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
ok. So far so good. After whole afternoon and night phone is still running, no shutdown till now. If this goes well for 48 hours i will one by one install the 14 apps that were on while the shutdowns were occuring.
[G3 Q&A, Help & Troubleshooting] butcher0:
No shutdowns yesterday but it did just shut down right now. I have not reset the phone yet. Randomness is a *****. Why do you think a factory reset would do anything at all with this issue? I mean, they all come factory reset when we receive them anyways..
[G3 Q&A, Help & Troubleshooting] prophet^:
took 5 days for my phone to shut itself down after a reset :/ i thought it was fine
[G3 Q&A, Help & Troubleshooting] binlalo:
I have the exact same problem and I have the 16gb version. Now I need an alarm clock because I can't trust my 500 euros phone to remain on to wake me up in the morning... Good job LG...
[G3 Q&A, Help & Troubleshooting] Dredd90:
The alarm works even the phone is shutted off....
[G3 Q&A, Help & Troubleshooting] nmx87:
thats really disappointing i was planning to buy 16gb version tomorrow now i'm confused, even if we replaced under warranty we still don't know if the replaced one is also has shutdown issue,

there must be something cause this issue, i don't understand why after 4 or 7 days it shutdown ?
[G3 Q&A, Help & Troubleshooting] dhkx:
Not for me. Set up the alarm 1 min from now and power off the phone. The alarm doesn't work.

Anyway, there seems to be 2 types of shutdown problems here. 1 where the phone is merely powered off and can be turned on again with the power button as per usual, and the 2nd where the battery needs to be taken out and reinserted.

Has anyone tried returning the phone to LG for repair/replacement?
[G3 Q&A, Help & Troubleshooting] butcher0:
I had/have both type if issues. The one where it can not recover without removing the battery and also the one where it can be powered on as usual. I will probably e-mail the provider to see what can be done with it..
[G3 Q&A, Help & Troubleshooting] dbaric:
Not true. I have also tried by myself. Even the stock alarm clock doesn't wake up the phone when it is turned off. Please check before posting.
[G3 Q&A, Help & Troubleshooting] skingg:
Guys do not worry. I've been through what you guys are encountering right now with the Galaxy S3. Back then we folks were met with random shut downs (battery pulling required), reboots and worse of all, sudden death syndrome. In the end everything was fixed through firmware updates after the developers finally ironed out the kinks out from the then newest hardware; I'll bet the G3 with its newest 801 SOCs are going through the same phases. Just give it sometime. :good:
[G3 Q&A, Help & Troubleshooting] butcher0:
I believe you are right, but then all phones should have the issue, right? (my Galaxy S3 had zero issues at launch..) Don't they all run practically the same firmware by release?
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
Aaand it shut down. :( nearly after one and a half day. factory reset did not solve anything. I just loved the phone and hate to give it back, but i guess i will be taking it to store for them to send it to service tomorrow.
[G3 Q&A, Help & Troubleshooting] Dredd90:
Sorry my other phone(not the G3) rings the alarm even it is shut down and i supposed that the G3 would do this too

I don't think the problem is with the software, a friend of mine bought a G3 D855 32gb from the exact same place i bought mine he has 0 problems with it.

You were from the lucky ones, many had problems with their S3 when it was launched.
[G3 Q&A, Help & Troubleshooting] Lennyuk:
The phone shuts down if it gets too hot, could it be that?
[G3 Q&A, Help & Troubleshooting] butcher0:
I don't think so. I thought the same but it does not make any sense. Sometimes it shuts down just lying there in sleep. I have also tried stressing it with 4K recording for 6-7 minutes (which makes it really warm). Even then it does not seem to shut down (max brightness 80% after)
[G3 Q&A, Help & Troubleshooting] phuquoc70:
You update to new v10 already or not ?
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
Yes I have had 10g since it came out 5 days ago.

---------- Post added at 04:26 PM ---------- Previous post was at 04:10 PM ----------

Do any UK users fancy joining forces to make a case with the BBC Watchdog program?

I feel we may see more updates that fail to fix this issue as I believe that this is is most likely a hardware issue at heart.
[G3 Q&A, Help & Troubleshooting] nlflux:
LG-D855 updated to V10G still turning off 3 times a day!
[G3 Q&A, Help & Troubleshooting] erhanersoz:
does it only turns off?? or does it turns off

and reboots?
[G3 Q&A, Help & Troubleshooting] anhtu187:
I have now returned my phone. Hopefully the next one won't have this issue..
[G3 Q&A, Help & Troubleshooting] nlflux:
Rough estimations: 70% it will just shutdown, 20% it will turn off & can only turn it back on by pulling the battery. 10% reboot.
[G3 Q&A, Help & Troubleshooting] pchoppe79:
Just updated to 10g so will see how I go but if it continues I'll be returning it as it's surely a hardware issue. My first three weeks with the device were fine which is why I'm not 100% certain for it being hardware related. Fingers crossed :)
[G3 Q&A, Help & Troubleshooting] KnightUK:
Ok guys, still dont have 10G on my Euro 16gb model, but ive been doing testing over the last few days.

For 3 days straight last week it didnt switch off at all - i made no calls, had no calls received, no texts or using the camera at all.

For the last 3 days since Saturday - ive made calls, received calls and used the camera alot - What ive found is using any of these functions will make the phone shut down within a few hours of using them, most recent was today, had a 3:23minute long call and 2 hours later it was off with 88% battery, with the camera it turns off later more like 8 hours.

But these are my personal tests and are no way suggesting this is 100% concrete but for me at least it proves that using the phone as a phone will shut it down....useless.
[G3 Q&A, Help & Troubleshooting] crni6:
I have G3 like mounth or so and 10 days before I have first shutdown after update on 10e and 7 days after that no shutdowns than I update to 10g 3 days before and everything works normal until now when I send 2 texts and put phone on desk and there it is..phone reboot it by it self. I hope Lg will fix it soon. :mad:

Oh yeah...i forgot to say...in that same moment I watch commercial for G3 and and thay say it best phone...ironically isn't it? :)
[G3 Q&A, Help & Troubleshooting] AceS3G3:
So there are 2 types of shutdowns

1) Massive usage shutdown

2) Sleep mode shutdown

10g update will solve both type?
[G3 Q&A, Help & Troubleshooting] silentweapon:
It is supposed to resolve the sleep mode shutdown bug I believe. Not too sure about the massive usage shutdown. But from the reports from some of the members earlier the shutdown bug was changed into a restart bug after the update.

I have updated my device (D855) to v10g 2 days ago and the restart bug is still present, with higher frequencies of it happening. I noticed a quicker battery drain too.

A few hours earlier, got my first shutdown bug again since the update.

Not sure if I should wait for another software update, do a factory reset, or send my phone to LG itself for a checkup. :(
[G3 Q&A, Help & Troubleshooting] Dave52:
Just got 10g over the air (Sim free 16gb UK model). It says it's for Power Optimization and Google Patch. To be honest I have had no problems since the last patch (it is my second phone and it had only had one random shutdown before that patch).

So, I'm now on V10g-EUR-XX. I hope it doesn't introduce any problems.
[G3 Q&A, Help & Troubleshooting] butcher0:
Just coming in to update you again guys.. Received my replacement G3 on friday, five days ago (other had shutdown issue). It has not shut down yet.. Time will tell if it continues but I think this is promising..
[G3 Q&A, Help & Troubleshooting] saitch76:
I'm glad your device might be fixed but that's actually very concerning news as it sounds like there may be a hardware fault. I have never had a shutdown but my G3 reboots every night while on charge. Firmware is 10g-SEA-xx.