yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] Teren49:
Just to corroborate... I've had my G3 for two weeks now, and I'm almost sure it is related to the SIM card or the radio firmware.

I have random shutdowns (like all of you), but three days ago, after one of these shutdowns, I couldn't be able to turn the G3 on. I removed the battery, turned it on again (as always)... And as soon as I entered my PIN code and the G3 started to connect to the mobile network and send/receive data, it automatically shutted down. It happened 6/8 times in a row, always after entering PIN.

Seems like a software problem, hope it gets fixed.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I don't really want to draw any big conclusions from this, but I have had 4G/LTE disabled all day, and so far I haven't had any shut downs (yet!). Before I had at least two a day. But, as proven before in this thread, this problem seems so extremely random you can never be shure that you are in the clear.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
There are some users in my country, He say that it's shutdown some time when he try to restart in the weak 3G network area. Conversely, it never shutdown in strong 3G network area or/and restarting with charger plugin.

So I think it's relative network problem and drive to the power.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
LG G3 32GB Shutdown

Hi guys,

Today I have experienced the first shutdown on the LG G3 International version, purchased in Hong Kong.

Hope the following data can help and I would encourage all the people with a similar problem to post as many data as possible, as to identify some patterns.

Purchased: End of June 2014 First Shutdown: 17 July 2014

Battery level at shutdown: about 50%

Environment: Dalvik (before I had ART and it never shut down, but I am not sure the two things are related)

The device was in standby at the moment of the shutdown, with WiFi off. It was necessary to press the power button for 2 seconds to turn the phone back on.

Software v. V10b-HKG-XX

Apps updated shortly (1 day to few hours) before the shutdown:

Chrome

Gmail

Google Play Games

Instagram

Twitter

WeChat

---------- Post added 18th July 2014 at 12:19 AM ---------- Previous post was 17th July 2014 at 11:57 PM ----------

It makes sense, because it worked with me too.

But this poses the question as of why this happens and what kind of problem that is, hardware or software.

---------- Post added at 12:45 AM ---------- Previous post was at 12:19 AM ----------

A problem with the motion sensors that interact oddly with the radio? That would deserve headlines all over the world :good:
[G3 Q&A, Help & Troubleshooting] dimkit:
The clue will be what New or different have you done.One day before the shut down did you install any new application? Did you add any new widget or change any settings on the phone?
[G3 Q&A, Help & Troubleshooting] Adronicus6:
So it might well be a software problem after all. I wouldn't be surprised, especially because companies like Sony LG and Samsung add their own -heavy- customization to Android, and this may create incompatibilities, and certainly it multiplies possible sources of bugs.
[G3 Q&A, Help & Troubleshooting] xiaopang254:
Had my phone for 21 days.

My device restarts randomly for about total of 4 times.

I didn't bother about it since it's only occasionally.

Now my device couldn't power on.. yeah I created a thread for it.

I do not know whether this random restarts made my device took a death toll to LG G3, just be careful guys. :(

I'm going down to LG Repair Center to get it repaired and find what was the problem and also ask the technical guys about the random restarts too.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
No new applications installed except those listed that updated themselves.

No widgets added.

Added "Battery Saver Mode"
[G3 Q&A, Help & Troubleshooting] 00dahc:
I contacted LG about this issue and had them submit a VOC, Voice of Customer.

Go here for more info: http://xdaforums.com/lg-g3/help/actually-contacted-lg-issues-t2819233
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Just had my first shutdown that required a battery pull. Up until now I have had about 7 shutdowns that required me to hold the power button for a second or two but alas this time I needed to remove battery to get restart
[G3 Q&A, Help & Troubleshooting] tscjoki:
This was exactly the same for me !
[G3 Q&A, Help & Troubleshooting] dimi78:
I have tried something else...In settings-apps, i chose the tab where they are all listed. Then i cleared the

cache

of every system app, that could be cleared. As ''system app'' i define every app, which comes with the mobile out of the box, for example calendar, camera, photo album,mcafee and anything which has to do with LG or Qualcomm,or any other system entry (such as ''shutdown monitor'') and is listed in there. I know it's sounds boring but i think it's worth trying. Then i rebooted the handset and fully charged the battery. And now i'm waiting...I'll be posting any results. :o
[G3 Q&A, Help & Troubleshooting] dj_jokke:
Running only on 3g didn't do it for me. Wasn't a surprise though.
[G3 Q&A, Help & Troubleshooting] turt:
well I have posted that since I've used Smart Cleaning for clearing the cache I haven't had any issue anymore. Two weeks without shutdown. So maybe it's a coincidence or maybe not ;)
[G3 Q&A, Help & Troubleshooting] dimi78:
Smart cleaning didn't work for me! :( that's why i decided to do it the way i described. The smart cleaning feature might not clean the cache of certain system entries, i don't know... Anyway, i think i'll know soon enough :cyclops:
[G3 Q&A, Help & Troubleshooting] dj_jokke:
Just had a chat with the swedish LG support guy. Thought I'd post some quotes, pretty much confirming what's been said before.

Very pleased with the swedish LG support. I don't feel I have any reasons to doubt them when they say that the problem has been given highest priority.
[G3 Q&A, Help & Troubleshooting] tscjoki:
Didn't work for me either...but it was getting better. "Just" one shutdown since I did it.

But maybe it was just coinicidence
[G3 Q&A, Help & Troubleshooting] JohannP:
I think it could be software... because how come my phone only shuts down early in the morning? When I wake up, it's turned off. There has to be something triggering it... maybe it shut down because it was idle too long?
[G3 Q&A, Help & Troubleshooting] Adronicus6:
It seems totally random. It happened to me right after using Telegram in the evening. I left it in stand-by with wifi off and it shut down.
[G3 Q&A, Help & Troubleshooting] liamR:
I'm not too sure it's a software problem the reason why is because when it happens the device just shuts off like the battery was removed, it's not showing any error (like FC etc) or reboots or something like that. I hope I'm wrong.
[G3 Q&A, Help & Troubleshooting] neoxkid:
Is there an app that monitoring temperature and shutdown with log that we can use to try figure out the problem? I think its related to temperature.
[G3 Q&A, Help & Troubleshooting] tehpud:
Add me to this. Verizon G3. 3 shut downs in 1 morning. Full blown shut down/freezes in sleep or when screen is off.

Running ART, IOroot, Titanium, Greenify.

Battery seems to be dipping fast as well.
[G3 Q&A, Help & Troubleshooting] constantG:
Got my brand new handset today all running smoothly. Exactly the same model and software as my old one (O2 16GB UK). We'll see if this is any better. I put a brand new SIM in this one.

Just an update on my last handset:

No matter what battery level I had, if I tried to start it up without the cable in, it would shutdown straight away while looking for a mobile network. It happened whether on the lockscreen or the homescreen and I would have to take out the battery to restart it. If the cable was in, it would stay on without shutting down ever.
[G3 Q&A, Help & Troubleshooting] toncij:
No problems here for a week: D855 3/32, gold, V10a-EUR-XX. Croatian Vipnet and T-Mobile SIMs.
[G3 Q&A, Help & Troubleshooting] constantG:
This cannot be a coincidence, My new phone shutdown whilst it was booting up exactly the same as with my old one.
[G3 Q&A, Help & Troubleshooting] Lennyuk:
I am become increasingly more and more certain that it is caused by network issues could be something as simple as a faulty cell tower.
[G3 Q&A, Help & Troubleshooting] anilakarsu93:
Mine was camera related. When I took photo for the first 2-3 days, it was shutting down just after shooting. I think there is a problem with software and everyone experiences it differently
[G3 Q&A, Help & Troubleshooting] Adronicus6:
Battery Charging LED

Just a curiosity, how does your red LED look like when charging the battery?

Is it a regularly pulsating light that goes on and fully off or does it flash on and never turns off completely?

I am asking because hardware problems sometimes show external signs.
[G3 Q&A, Help & Troubleshooting] dimi78:
Everything ok so far. No shutdown. I keep observing...
[G3 Q&A, Help & Troubleshooting] tehpud:
So it just happened again to me. It was plugged into the computer this time charging. The red LED is still pulsing slowly, fading in and out, however I cannot turn on the phone, i hold power down and nothing happens. It will require a battery pull.

Going to swap back to DALVIK as a test.
[G3 Q&A, Help & Troubleshooting] constantG:
I've had a camera related shutdown also but could not re-produce the error. If I knew what to look for to debug my specific fault (as I have had the same exact fault with two different handsets), I could probably pinpoint the problem but alas, I don't know enough about either the firmware, software or the hardware.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
If this were a hardware problem, we all would find some pattern in the issues we get.

But since there seems to be the most complete randomness as of the circumstances under which the shutdown occurs, it might well be a software issue.

After all, the heavy customization of Android that these companies make, can easily generate bugs and potential problems.
[G3 Q&A, Help & Troubleshooting] tehpud:
Swapping back to Dalvik seems to have so far solved my problem. May be too early to tell.
[G3 Q&A, Help & Troubleshooting] OUTbrain:
I never had shutdown at night, always when I do something..navigation, take a photo..I had to pull the battery off every time.

Yesterday I bought new one. I was surprised. Brighter screen, much better battery life..I am sure my previous unit had hw issues.
[G3 Q&A, Help & Troubleshooting] tehpud:
Good to know...if this keeps up I may go for a swap at the store this weekend.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
Perhaps the other unit had both hw and sw issues. However the G3 screen is not renowned to be one of the brightest.

Also, how do you like the audio quality?
[G3 Q&A, Help & Troubleshooting] constantG:
My TWO handsets suffer from exactly the same problem, this is not random.
[G3 Q&A, Help & Troubleshooting] tehpud:
Spoke to LG rep. Same as another poster stated: they are working on a fix for this and it is a "top priority"
[G3 Q&A, Help & Troubleshooting] Adronicus6:
On a larger scale, there is more randomness. This renders it difficult to think of a hardware problem, like a bad batch or similar.

It is more realistic to think of a software problem.

However, it may well be that both your devices have both Hw and Sw issues.
[G3 Q&A, Help & Troubleshooting] tehpud:
since I swapped back to Dalvik and removed some apps, unfroze a few of the items i froze before - I have noticed a significant improvement. battery life is now holding well, speed is there, no crashes/freezes/turning off in deep sleeps.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
It's interesting. In my case the only shutdown I had (so far) occurred when the environment was Dalvik. After switching to ART I didn't get that issue (again, so far.)

I am not sure it's related to Dalvik or ART, or at least not entirely.

Has anyone else noticed a correlation between the runtime environment and the shutdowns?
[G3 Q&A, Help & Troubleshooting] tehpud:
I think it is probably a matter of what apps are being ran in conjunction with the selected runtime environment. I run some basic stuff, but even then, one app not playing along can lead to a series of problems.

I did have the google launcher.apk installed. I had a freeze with that after removal and prior to swapping back to Dalvik.

Some people have had great results going to ART and some on Dalvik. At least xposed is back on the table for me.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
The only common element that I have been able to pick up from this thread is that the shutdown is somehow connected to a temperature parameter. In fact there were people suggesting accessing the hidden menu of the phone and changing a temp-related setting.

LG say they are working on a fix, so we may assume it's a software problem. Still, other people reported that changing devices solved their problem.

There is the most total randomness here...:silly::eek:
[G3 Q&A, Help & Troubleshooting] clm6113:
A number of U.S. Verizon users have the shut down issue once ART is activated.
[G3 Q&A, Help & Troubleshooting] Batfink33:
Got to wonder if its connected to the screen flickering and dead handsets that have happened to me and some other posters. Hopefully its just a software issue as if it is hardware and temperature related LG needs to do a recall.
[G3 Q&A, Help & Troubleshooting] tehpud:
Interesting. My phone was running rather warm even not in use when I was on ART. Battery drain was occurring as well.

Now, battery drain is non existent. I have only dipped 5% with general usage at the office and playing with theme. No crashes.
[G3 Q&A, Help & Troubleshooting] OUTbrain:
No it's not, but same picture on 2years old s3 looked better than on g3. I was disappointed. It was not obvious as it seems now. Screen on for about 4hours..now 6+. Sharp but not nice picture etc.

I am satisfied with sound and it's same as on previous unit.

But today is day two..I have to wait about three more weeks to stop worry.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
The recall would be devastating, because the problem seems to occur worldwide (my device is from Hong Kong and have been reported cases in Northern Europe, Singapore and other places, strangely not Korea, though). I bet LG will keep on accepting service requests on a per case basis, that would be much more convenient economically and in terms of reputation for them.

---------- Post added at 05:53 AM ---------- Previous post was at 05:39 AM ----------

Did you revert to Dalvik then? And no shutdown/freezing?
[G3 Q&A, Help & Troubleshooting] Batfink33:
I don't think they would do a full recall, as you said they would keep accepting service requests. IF and its only IF it is a heat problem (although look at the XBOX360 heat RROD problems and the Z2 4k recording heat problem)its not beyond the realms of possibility for this to happen in hardware and would be in line with what some people are experiencing.
[G3 Q&A, Help & Troubleshooting] tehpud:
Since I reverted to Dalvik - I have not experienced heat, freezing, shutdown, lock ups etc. Slight lag in opening certain apps but after it caches, it goes pretty quick now. Battery is holding up very well.

I reverted to Dalvik as a last resort prior to a system restore. Once I did revert - everything improved substantially.
[G3 Q&A, Help & Troubleshooting] cat2cat:
I am from HK and my G3 shutdown randomly during sleep. It was shutdown twice for first few days I got the phone. No app installed and did not log in google at that moment. :crying:
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I've been on dalvik since day one and I still get random shut downs every day.

Skickas från min iPad via Tapatalk
[G3 Q&A, Help & Troubleshooting] dimi78:
No shutdown during the night. Phone not charged, only in flight mode. The only thing i did, was some cleaning with clean master and a reboot, as ''system maintenance'', as i always do. Battery around 60%. I keep observing.:cool:
[G3 Q&A, Help & Troubleshooting] kanexyz:
I just found out again that my phone 80% is shutting down when I use Camera and sometime it's randomly shut down when I just swipe through random stuffs.

Seems like everyone's cause is different, LG needs to come up with the permanent solution real fast.

since my phone keep shutting off until I plug it into charger and when i'm out I do not have charger with me and it is very annoying not to be able to use my phone for anything.
[G3 Q&A, Help & Troubleshooting] obviousd:
Hi. The problem I'm having is different to yours, in that its caused by the camera app. This is the 2nd g3 I've had. The first was run on dalvik and the 2nd one is running on art. What happens is after using the camera app for a bit the phone goes off and i need to remove the battery to get any response from it. I had thought it switched itself off but holding the power button does nothing, only removing battery fixes problem. It'll do it as I'm taking pics, just go black and that's it. Phone info is

BASEBAND - MPSS.DI.2.0.1.c1.13-00009-M8974-AAAAANPZM-1

BUILD - KVT49L.A1402020897

SOFTWARE - V10a-234-10

That's the info for the 2nd phone. Not sure what it was for the first but they seemed to be pretty similar. Anyone having issues with camera? I had the first phone for 7 days before i returned it and I've had this one for 10 days i think.
[G3 Q&A, Help & Troubleshooting] Batfink33:
Has anyone managed to get a dmesg?
[G3 Q&A, Help & Troubleshooting] Zenroid:
I have no shutdown issue until I updated the McAfee and I am rolling it back and see if it is related
[G3 Q&A, Help & Troubleshooting] MALmen64:
Hos long have you used the phone before the first shutdown?
[G3 Q&A, Help & Troubleshooting] Zenroid:
One week without auto shutdown
[G3 Q&A, Help & Troubleshooting] dex.:
D855 32/3

I did have a couple of reboots in the first few days. Once it was next to me with the screen off and I noticed the boot jingle and LG logo on the screen. Another time I was using it (though don't remember what I was doing, sorry). At least one other time it would have restarted when I was not using it (I noticed an app was missing from the notification bar and I it would've stayed there till I closed the app or the phone restarted).

No problems at all in the last 10 days since I did an "Upgrade Recovery" from the options menu in the LG Mobile Support Tool (after soft bricking it following tinkering with something...). Hoping for no more issues.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
It happened to me too, LG G3 HK version, shutdown during deep sleep, while I was on Dalvik runtime. Did you take the device to service?
[G3 Q&A, Help & Troubleshooting] connectandroid:
curious are folks G3 with shutdown issues rooted or stock non-rooted ?
[G3 Q&A, Help & Troubleshooting] Adronicus6:
Stock non rooted here.
[G3 Q&A, Help & Troubleshooting] pispuso:
So, after all, the best phone of 2014 for many websites turns out to be the most bugged and rushed phone of the year? Well, I'm really disappointed with LG, I was really hoping to get a G3, but every day that passes I keep checking this thread and instead of a solution or knowing that a certain model is not affected, I see more people getting this problems with many variations (D855, Verizon, HK and EU)... It just sucks...

I know the phone looks amazing, has an amazing screen (even with brightness and gamut problems), and everything... but I need to have a phone that stays ON, that I can rely on and wont die on me in an important moment.

Sadly I will just pass on it and hope another next flagship doesn't **** up like LG did with this one... :(
[G3 Q&A, Help & Troubleshooting] Soulfly999:
[MENTION=2964889]pispuso[/MENTION] Yeah that's really true. I had this bug one time in standby over the night. Battery was about 50%

I have the 32GB Titan EU version with root, deinstalled McAfee and running Art.

I own the G3 since 4. july. The bug su*** hard and the performance is bad.

Send with my LG G3 from outer space
[G3 Q&A, Help & Troubleshooting] sudhakar35:
Doubt about LG G3

I am from India and have decided to buy LG G3 in Kuwait. IS the shutdown problem occurring in the handsets of Middle East and Gulf?. Kindly reply. Thanks..=
[G3 Q&A, Help & Troubleshooting] nmx87:
Some people in Saudi Arabia report that they have shutdown issue and noise issue during call and video recording
[G3 Q&A, Help & Troubleshooting] turt:
No, I actually was trying to find a correlation between ART and the shutdowns...
[G3 Q&A, Help & Troubleshooting] dhkx:
Anyone found a surefire way to reproduce this yet? I'm thinking of bringing in for repair but this bug seems to occur pretty randomly and I don't think they'll take it back without me being able to reproduce the bug for them.
[G3 Q&A, Help & Troubleshooting] Dredd90:
I have not found a way to reproduce the bug, the phone just sits there not been bothering with anything and one moment is fine the other is shutted off. A friend of mine bought his G3 from the same place i got mine and his is ok no problems. I went this evening to the store and they gave me address of the LG service for the region i am in and told me to go there, unfortunately their working time was over so i will go to them on Monday.
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
Same here, got the phone on monday and in 5 days phone shut down itself for 3 times. I suddenly notice phone is off. Turn it on, phone boots, asks the sim pin. I guess it has got sth. to do with the software but, i can't figure it out.
[G3 Q&A, Help & Troubleshooting] turt:
was it with ART or Dalvik ? Or have you enabled ART then switched back to Dalvik ?
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
No no, I did not touch it since i got the phone. its using Dalvik.

I did not perform a factory reset. I installed only 14 apps from gstore till now. Except 2 all are apps that i had been using with lg g for some time, and one of those two is a simple flashlight app (HoloTorch) and a game (Soccer Stars), neither has a background service.
[G3 Q&A, Help & Troubleshooting] turt:
I think it's software/kernel related... Hopefully there will be a fix for this in the next firmare...
[G3 Q&A, Help & Troubleshooting] OUTbrain:
Hi, same trouble here. Random shutdowns (twice a day and then 2 days ok..). I have to remove battery and wait for 10s. But I am glad I am not alone in it. I already rooted the phone and feared I messed something. No ART, just Dalvik.
[G3 Q&A, Help & Troubleshooting] turt:
Are you forced to remove the battery to restart it ?
[G3 Q&A, Help & Troubleshooting] OUTbrain:
Yes, no matter how long I hold power button or wait..nothing happen.
[G3 Q&A, Help & Troubleshooting] Dredd90:
I don't think it is a software problem because a friend of my which got his G3 from the exact same place i bought mine a day latter has exactly the same software information like mine, and he does not have the problem his is just fine.

If someone is curious we both run :

- BaseBand: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

- Software version V10a-EUR-XX

- Build Number: KVT49L.A1401987978
[G3 Q&A, Help & Troubleshooting] leroycjw:
I have sent an email regarding the issue of auto power off to LG. Hope i'll get a reply soon.
[G3 Q&A, Help & Troubleshooting] Winglet80:
As I wrote in an earlier post I've had all kinds of issues and one of them being the phone shutting down. I went back to my dealer (within 7 days) and didn't have to reproduce the shutdown issue, they were well aware of it. They took back the phone, box with the rest of the content and gave me a new one with a new 7 day period. It works flawlessly so far (running for 24 hours) and I realize now that there were more issues with the old one than I first thought.

To all with problems, this is a hardware issue. Return them to your dealers!
[G3 Q&A, Help & Troubleshooting] leroycjw:
I ordered online through Singtel and it has pass 7 days already... So should i call up singtel or lg ?
[G3 Q&A, Help & Troubleshooting] OUTbrain:
One new thing..I wrote I can wait anytime (20m) and nothing happens. Yesterday I wasn't be able to remove battery and find out phone soft reboot itself after 45 minutes.