yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] Adronicus6:
I have just got an update that says "Apps Enhancements" which means nothing actually.

The new version of the software is V10e-HKG-XX (Android 4.4.2)

My G3 is a Hong Kong version and I experienced one shutdown on Dalvik runtime before, right after using a messaging app.

Does anybody know where to find a complete changelog of this update?

---------- Post added at 11:59 PM ---------- Previous post was at 11:56 PM ----------

With v10b I had one major shutdown on Dalvik runtime about three weeks after buying the phone.

You belong to a lucky few, really.

UPDATE: Got news that some devices in India received a v10f version of the software.
[G3 Q&A, Help & Troubleshooting] fabricio1:
LG G3 - 3/32GB

V10e-EUR-xxx - no more overheating, or automatic lowering brightness.Resolved the problem of overheating.:good::good::good:
[G3 Q&A, Help & Troubleshooting] liamR:
I can confirm that v10e doesn't fix the shutdown issue. A few minutes ago while I was using FB app the screen turned off (normally) and when I tried to wake the phone it was dead and I had to use the power button.

Also the phone doesn't get so hot anymore. No change with performance.

Int D855 3GB.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
One element that everyone of us seems to have in common is the freezing/shutdown of the device when trying to wake it up from deep sleep or standby state.

And if it is a bug in the Knock-On feature?
[G3 Q&A, Help & Troubleshooting] Dave52:
This is not my experience. Mine has died whilst taking a photo. Like it was a bug writing to the sd card. And again when i was in the notification area....

Having said that- I've had no problems since the update...
[G3 Q&A, Help & Troubleshooting] McBeary:
Even without the Knock-On feature - you can turn it off in the hidden menu - the shutdown bug is still there.
[G3 Q&A, Help & Troubleshooting] brightangelus:
Hi all,

Singapore owner here. The phone model is LG-D855. I can confirm that V10e-SEA-xx did not fix the shutdown bug. I installed the new software version yesterday afternoon and the phone failed to wake up yesterday evening. That has happened again today. On average, my phone suffers a fail to wake shutdown once a day. EDIT: I meant that it has suffered from this problem from the day I bought it, not from the date that I updated the software.

I have noticed that in V10e the thermal protection option has been switched to 'off'. I wonder if this suggests LG is trying to smoothen out the lag that we encounter on the phones.

I am extremely disappointed with the G3 right now and am pursuing the retailer (Starhub) for a refund or exchange, which they have refused to do.
[G3 Q&A, Help & Troubleshooting] kanexyz:
Hi, thanks for your input. Can you please let us know what's your problem like? Shutdown and need to pull battery or just switch on?
[G3 Q&A, Help & Troubleshooting] ikkifcporto:
I have the same problem with this rom, it should just switch on ?
[G3 Q&A, Help & Troubleshooting] tgmh:
Did anyone get any official info from LG itself about fixing this issue? Or they know not much more than we do? It's weird to see a flagship totally screwed and no reaction on this from their side. It's more and more obvious this problem is a serious general one,an issue they should hardcore work on to have it solved.
[G3 Q&A, Help & Troubleshooting] Zenroid:
I also have the same issue after updating to v10e version pushed out yesterday I don't have to pull battery out but has to hold the power button for a few times before it can be started up

I was using ART mode and now reverting to default and see if there is any difference
[G3 Q&A, Help & Troubleshooting] JohannP:
I can confirm that rebooting before going to sleep doesn't work. It's still dead when I wake up.

I just updated to v10e a few minutes ago. No idea what would happen.
[G3 Q&A, Help & Troubleshooting] toystory:
I also have this problem even after update to 10e
[G3 Q&A, Help & Troubleshooting] constantG:
The other shutdown issue

There seems to be multiple reasons for the phone shutting down and some of them are quite random but a couple of them are happening at very specific times. Could people experiencing the shutdown issue being discussed here please continue on that thread.
[G3 Q&A, Help & Troubleshooting] steiner.ch@gmail.com:
OLD - NEW Settings

Model: LG-D855 32GB

Carrier: Swisscom

Version: V10b - V10e

Root: yes

Rom: SphinX G3 Neo V2.0 - STOCK

SW-Version: V10b-EUR-xx - V10e-GLOBAL-SI

Additional: Nova Launcher pro, G3 Tweaksbox, texdroider_dpi auf 530 eingestellt

OLD setting:

The device shuts down randomly once or twice a day. I never could see when it happen. During the night I have plugged it in to charge in flightmode and it never caused any troubles.

NEW settings:

For 2 days now: everything is fine. Runns even smoother.

Hope this helps you guys!

Cheeeeeers

Andreas
[G3 Q&A, Help & Troubleshooting] Slavo#:
Guys, I am stil on V10a-EUR-XX firmware (unbranded 32GB model) and no updates available yet. When you received update, were you using Dalwik runtime or ART? Can ART cause not getting update?
[G3 Q&A, Help & Troubleshooting] Zenroid:
I was using ART and got the update yesterday
[G3 Q&A, Help & Troubleshooting] J_Dutch:
Because of LG not saying anything about this I will send it back now I still can.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
G3s from India seem to have got the v10f version of the software.

To those who asked whether the runtime was making a difference, I can confirm I had my shutdown while using Dalvik, while with ART all seemed fine. Other people were having the exact opposite problem, so the runtime might not be a factor here.
[G3 Q&A, Help & Troubleshooting] tgmh:
I did it already,but i was thinking i might order another one if issue is going to be fixed. It seems i gotta get my attention on smth else,sadly :(
[G3 Q&A, Help & Troubleshooting] OUTbrain:
One week with replaced g3..Same apps, same sim, same version, same everything..no shutdown so far. First one first shutdown was after day one..
[G3 Q&A, Help & Troubleshooting] carbohydrate:
anyone had any luck on how to solve this....?

I am also experiencing and what I notice everytime it shuts down on it's own is when say for e.g. if I was doing something like calling then after using it I lock the screen then it won't wake up again or unlock (this what happened to me most of the time, some say it just shuts down on its own), but I am very surprise that there are a lot of people who experienced this situation, hope lg will do something and do it quick cause I'm losing hope of changing this phone to Z2 or M8.... even if I don't want that to happen......LG please!!!!!!!!!
[G3 Q&A, Help & Troubleshooting] kanexyz:
Hi All,

Once again it's been more than 48 hours since I've updated to V10e and I have alway use it under the condition that it is likely to shutdown before update. I still has no problem at all.

The thing is I was experiencing shutdown issue and need to pull battery to turn on and never experience the problem that shutdown and only need to switch on the phone without pulling off battery.

Seems like the one who is still having problem is the one who does not need to pull out battery? since my works very fine and seems like others who has to pull battery has no problem too.
[G3 Q&A, Help & Troubleshooting] nap007:
Just got my first suspected shutdown here, totally weird, I was just using the phone normally with 2+ hours sot and then after using whatsapp I knocked off the screen and the next time I checked the phone some minutes after it was dead, no warning whatsoever, power button also dead, had to remove the battery

16gb d855 v10e esa version just updated 2 days ago

Thermal mitigation and high temp throttling off

Nova launcher prime and zooper pro on my home

No root, art

I sincerely hope that was the first and last unexpected shutdown this device would ever done
[G3 Q&A, Help & Troubleshooting] giantred:
Hi, I'm from Singapore as well. Here's my experience. Sent my unit to LG service center on the 15th July, got it back on the 22nd July with mainboard changed (as claimed by LG service), updated to V10e 22nd evening.........guess what.......

It just shutdown again.....

At a lost for what to do now....called LG service center up and requested for an actual LG staff to call me to rectify this issue.
[G3 Q&A, Help & Troubleshooting] antonis_sp:
What I've noticed so far, is that sometime before the phone shuts down, knock on won't work (but power button wakes up the phone without problems).
[G3 Q&A, Help & Troubleshooting] nap007:
Now that this been mentioned, knock code often don't work on my device, 2nd try usually fixed it though; perhaps the 2 problems are related somehow?
[G3 Q&A, Help & Troubleshooting] dhanu1978shka14:
Folks, I had many issues with the phone .. random shutdown for no reason (pressing the power button would wake the phone up) and shutdown immediately after a phone call. (In this case I had to remove the battery) my phone was rooted .. however I did a complete restore via the LG tool but the issue continued. Finally I did a factory reset within the phone itself one week before and and so far phone is running smoothly (didn't bother to root as of now but will do after 10 or 15 days later)

Still I am not sure what was wrong before and whether it's fixed now but so far I am happy... oh and I have updated the firmware to 10e yesterday and all looks good
[G3 Q&A, Help & Troubleshooting] crni6:
I have g3 for mounth now and no problens at all but list night I put it on charger and wake up today with green light that baterry is full but after I try to wake it up nothig hepens I try with holding power button few times but nothing and I must pull battery...nothing like that happens to me till now and 2 days earlier I update it to 10e. May phone was no rooted or tweeked just stock with normal use.
[G3 Q&A, Help & Troubleshooting] sumo sam:
I have sim free D855, 16gb 2gb ram, unrooted, purchased in the UK and I received the phone on 20th July.

My phone has shut down 3 times and on all 3 occasions..

Phone would not start by using the power button

I removed the battery and the phone would start but only get as far as the lock screen. The phone would then attempt to connect to the network, be unable to do so, the screen would switch off and I would be unable to wake the phone. The only way I could get the phone to work again was to put it on charge.

Each time this happened I was using the camera. I have had not had any problems with it shutting down after inactivity. There are quite a lot of people that have had this problem when using the camera, I am wondering if there is more than one issue being discussed here?

Also according to the temperature graph in gsm battery monitor there is a big leap in temperature on restart compared to when the phone went off.
[G3 Q&A, Help & Troubleshooting] Nibbors:
I had my first issue with this happening 2 days ago. I tried to take a picture of the scenery and my phone shut down. I couldn't boot it anymore, not even after removing my battery. After approximately 5 minutes (feeling like an eternity) I managed to start it up again. Other than this case, I've had no issues at all and I've been loving my phone.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
NEW !!! there is a possible solution

** this solution includes FACTORY RESET

1st step;

i) on dial pad, dial 3845#*855# (this code is for D855 variant, for other variants see here)

ii) a hidden menu will open, choose WCDMA ONLY >> FACTORY RESET then FACTORY RESET again

2nd step;

i) set the "Network Mode" to "WCDMA only"

possible reason of shutdown issue is the network fluctuations, so i hope this fixes it

waiting your feedbacks

.
[G3 Q&A, Help & Troubleshooting] Imacatlover:
Dang it buddy, you beat me to it.. i have been reading this thread from start to last coz i am planning to buy this baby. Although i own a different device (samsung galaxy note 8.0) i recognized the symptoms. As you know my device is 3g only and i was messing with build.prop to optimize my connection, locking out wcdma and using hspa only, adusting bandwith etc. Made a wrong turn somewhere and the phones just keeps dying on me even if turn off data connection.

Has anyone tried the method above and just set mobile networks to manual "wcdma only", "hspa only", "4g". Oh and please hard reset before making each selection as adviced above
[G3 Q&A, Help & Troubleshooting] april29:
The problem mainly appears in deep sleep, you think that WCDMA ONLY solve problem for deep sleep ?
[G3 Q&A, Help & Troubleshooting] Dave52:
No, there are two separate problems.

There is a deep sleep problem (which can be fixed by holding the power button) and there is a shutdown during operation which can only be fixed by pulling the battery.

I've not experienced the deep sleep bug, but I have had the shutdown bug. And it makes sense that it might be to do with network signal problems. If it is avoidable by restricting the network settings, there's a chance that it can be fixed with a firmware update.

BTW, I'm on my second G3 and have only had the shutdown bug happen once. And not since the OTA Update.
[G3 Q&A, Help & Troubleshooting] yakasma:
Same problem continues... Doesn't work
[G3 Q&A, Help & Troubleshooting] Pilz:
I had my first 2 shutdowns over this past week. Then when I turned the phone on and checked the usage it said 0 for everything as if I just unplugged it from my charger. I thought this was really weird. I have a D850 on att .
[G3 Q&A, Help & Troubleshooting] april29:
For the problem with "deep sleep" mode.

when I leave enable data, wifi, bluetooth, syncro, gps I have no problem either.

in this situation the deep sleep is + -4%.

When I use tasker as on my galaxy note, which is programmed to cut the wifi, data, bluetooth, syncro, gps, when the screen turns off and then wakes it to the ignition of the screen. night the phone automatically goes into flight mode.

I get at this time a deep sleep of 98% and a double battery standby, but the phone stops randomly.

It would be interesting to know the deep sleep of people who have no problem, the measurement can be performed with "CPU spy"

it might be interesting to test with only wifi on, data on, or... and see the influence on the deep sleep and see if the phone turns off
[G3 Q&A, Help & Troubleshooting] phuquoc70:
I intend to buy G3 and follow this thread everyday but It seem the issue can not be solve by LG even some case change the new mainboard.So Guy how about LG G Pro 2 ? Maybe I will chose this device
[G3 Q&A, Help & Troubleshooting] Pilz:
I also forgot to mention, for one of the shut downs com.google.gaps(or whatever its called) failed. I'm not sure if that matters or not.
[G3 Q&A, Help & Troubleshooting] dex.:
deep sleep is 32% on mine at the moment, with 300mhz at 34%. mine is not having issues. on holiday for the next couple of weeks so data and bluetooth left off, with WiFi and GPS on. when I say home i do normally use juice defender to cut data connections when the screen is off.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
Just consider that this model has had a return rate of 50-60% in the UK at major retailers. Do I need to add anything else?

However there are reports that devices in India received a v10f version, while others are already talking about a mythical v10g that is supposed to be the panacea for all the issues we have been describing so far, including the poor battery life.
[G3 Q&A, Help & Troubleshooting] dex.:
a Google shows which regions/models have 10g/etc...

https://www.google.co.uk/search?q=site:csmg.lgmobile.com:9002+d85510g
[G3 Q&A, Help & Troubleshooting] Dave52:
Can I just say that I've found the battery life to be excellent on the G3. I really don't know where this has come from. I read a few early reviews that bemoaned the battery life maybe that planted the seed of the myth.

I think it's possibly because you could use the G2 for 2 days without a recharge, so people assume that 1 day for the G3 isn't good enough…?

Mine's been unplugged since 5 am this morning and I still have 45% left. I would say I'm an average user...
[G3 Q&A, Help & Troubleshooting] Adronicus6:
I can't complain about that either. I was just reporting what many users say. However, consider that the G3 compared to other flagships has the poorest battery performance (the Z2 being the Best according to tests made by Phone Arena). Perhaps there is some room for improvements through firmware tweaks.

---------- Post added at 04:53 AM ---------- Previous post was at 04:49 AM ----------

Very interesting, thank you for that.

So, India and Spain have v10f. However, it mentions that Hong Kong has 10a, while it upgraded to 10e a couple of days ago.

But then I wonder, if these versions have come out at the same time, are they the same and they only change names, or they are actually different?
[G3 Q&A, Help & Troubleshooting] dex.:
shows the 16th and 32gb Hong Kong models have 10e...

<country>Hong Kong Special Administrative 'Region of China</country>

<model>LGD855</model>

<suffix>A6KG</suffix>

<sw_version>D85510e</sw_version>

<sw_revision>00_3</sw_revision>

<last_update_date>2014-07-21</last_update_date>

<country>Hong Kong Special Administrative 'Region of China</country>

<model>LGD855</model>

<suffix>AHKG</suffix>

<sw_version>D85510e</sw_version>

<sw_revision>00_3</sw_revision>

<last_update_date>2014-07-21</last_update_date>
[G3 Q&A, Help & Troubleshooting] mikiduric:
LG G3 D855 Model

I have this update received, 10e. But my phone shutedown after i put on sleep, 2 times a day, after some time when i try to unlock my phone nothing happens i need to press power button to power on, no need to take battery out like some people do.
[G3 Q&A, Help & Troubleshooting] HarshS1ngal:
G3 switches off

So, after a week of buying G3, the phone has switched off thrice. Weird thing is it happens only in the night between 1 to 4 am. I had already done a factory reset a day before and installed no extra app from store to observe the cause. It was fine yesterday only to find it switched off today morning in the same time frame.

The only common factor I could find out was the charge percentage which was less than 60% every time the phone switched off. Other times, the phone was either fully charged or more than 80%.

Any G3 owner care to observe that on their phone? Just want to draw out a connection.
[G3 Q&A, Help & Troubleshooting] dimkit:
I had a shut down every day.

I have disabled geotagging from the weather widget for 3days and still no shut down.maybe it's just luck but it's worth to try.
[G3 Q&A, Help & Troubleshooting] HarshS1ngal:
Ah! I remember enabling the widget yesterday after factory reset.

have disabled the widget now. I will post my observation tomorrow.
[G3 Q&A, Help & Troubleshooting] Imacatlover:
Does anyone have some info on the number of units suffering from shutdown/reboot and locked in deep sleep, from the ones bought locally via authorized distributors, carriers and lg centers in their own country; meaning the devices were actually designed for their region radio, modem, kernel and all... VERSUS the ones imported from hongkong, korea etc and third party sellers. so wen can start to establish a few baselines and not actually groping in the dark
[G3 Q&A, Help & Troubleshooting] mikiduric:
LG G3 D855 Model

Hello, mine one was imported from Hong Kong Unlocked 32GB D855. After update 10e i had few shut-down.
[G3 Q&A, Help & Troubleshooting] toncij:
When I switched to ART, my phone did shut down during the next night. Now I'm back to Dalvik. Last night no shutdown.
[G3 Q&A, Help & Troubleshooting] SperVaxjo:
No shutdown for 9 days now. Doesnt mather if i run dalvik or art. Running 10e
[G3 Q&A, Help & Troubleshooting] turt:
After two shutdowns during the first 4 days, it's been 3 weeks now without a shutdown...
[G3 Q&A, Help & Troubleshooting] erhanersoz:
here, we are brainstorming... since there is no solid answer or fix from LG, it goes like trial&error... :(

the problem occurs in deep sleep state but it's highly possible that it's a network/radio related bug

so my answer is YES. (hopefully :confused:)
[G3 Q&A, Help & Troubleshooting] liamR:
Guys,

If you update to v10e and still experiencing shutdowns or not, can you please mention if you:

1. OTA Update without Factory reset.

2. OTA Update and did Factory reset.

3. PC Update without Factory reset.

4. PC Full ROM flash and did Factory reset.

I asked around and the users that follow #4 haven't experienced any shutdown yet (from the time the update was available). I'm trying to find out if maybe you have to do method #4 for fixing the shutdown problem.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
did you set the "Network Mode" to "WCDMA only" ?
[G3 Q&A, Help & Troubleshooting] yakasma:
Yes, i did.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
dammit

:(:(:(
[G3 Q&A, Help & Troubleshooting] ced357:
Since my LG work with ART cache (2 weeks) my phone never shutting down by itself...
[G3 Q&A, Help & Troubleshooting] Gogstad:
Today I got my G3 back from LG mCare, via komplett.no here in Norway. On a note they have written: "we tested the phone, we left in on for 24 hours and no shutdown". Then they sent the same phone back to me. This make me so frustrated! I better hope it stays on now. If not I will get mad as h***. This is so annoying when I have to be reachable at work and I use it as an alarm every day. LG people where are you?? Fix this!!
[G3 Q&A, Help & Troubleshooting] McBeary:
Until you find a better solution, try using the app "wake lock" and set "partial wake lock" to keep the phone on. The battery drain is absolutely in limits. At least, that is a temporary fix.
[G3 Q&A, Help & Troubleshooting] Imacatlover:
On another note has anyone installed no frills cpu and upped the minimum frequency one level or two? its a shot in the dark but just maybe..:confused::confused::confused:
[G3 Q&A, Help & Troubleshooting] Batfink33:
You temps will rise causing bad throttling a pretty bad performance issues. Minimum stock is 300mhz which should be fine. I've seen issues when minimums are dropped to 96mhz but not 300.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
So, I did another factory reset on my G3 and then change it to from dalvik to art, installed just few apps that I need, good in one day, but the next day while playing boom beach and clash of clans and my phone went up to 47 degrees Celsius (base on an app that I'm using) my phone did it again, it went off, couldn't turn it on with the power button, so I had to pull out and put back the battery or in some cases,when I'm at home I just plug it in the charger then it will boot itself automatically.

This is getting annoying for me now, planning to get an alternative phone if you can suggest a better one than this before my 14 day trial ends at carphone warehouse UK....

---------- Post added at 12:36 PM ---------- Previous post was at 12:31 PM ----------

How do you do that? Just wanna try hopefully it will solve mine.... thanks
[G3 Q&A, Help & Troubleshooting] dimkit:
From the weather app setting menu choose edit city list and then delete current location and add your city manually.

My phone just shutdown again so it does not work.
[G3 Q&A, Help & Troubleshooting] napalm78:
My experience

Hi All,

i had 2 shutdown in the firs two nights, when the phone was in deep sleep.

I completely formatted and reinstalled from Lgmobilesupport the entire firmware.

The problem dissapeared.

I also updated to version 10E with auto update. Today the phone has one week, and i have not received shutdwons.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
Can you give as a link where you can find the entire firmware..... thanks... wanna try if it will help me....thanks
[G3 Q&A, Help & Troubleshooting] NoMoreFails:
LG Mobile Support is a software tool (like LG PC Suite). Download it from Lg site and do the Upgrade Recovery(options>upgrade recovery)
[G3 Q&A, Help & Troubleshooting] liamR:
So far I haven't heard of someone that did a full ROM flash+factory reset and the shutdowns reappeared. Maybe this is the solution...