yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
Did you have any more time about this issue related the radio or cellular connection. I have taken my phone back to LG service, but thay said there was no problem. I Think may be they did not insert SIM card when thay tested my phone. I want to make this issue appear now to show them this problem.
[G3 Q&A, Help & Troubleshooting] kanexyz:
Hi all,

I have 16gb/ 2gb with me it's been about 2 weeks since I bought it.

after 2-3 days I phone shut off many times and I have to pull battery out in order to turn on the phone.

I have just discover the way to solve it couple days ago, once your phone shut off, plug in the charger, the charging battery icon will appear just like your phone is completely off. Then you can switch your phone on without any need to pull out battery.

then leave the charger on for a while and you can use it as normal.

The thing is if I pull battery out and turn on, the problem will just repeat it self for next few minutes. there is a time that I pulled out my battery and turn on for like 15 minutes it shut off again and repeat itself. then I factory reset it and it seems like it's got better but it's actually not.

So, anyone have any idea how this way can solve the problem? I expect that it maybe some battery issue or battery calibration might solve the problem?
[G3 Q&A, Help & Troubleshooting] BrunoSlivar:
I dont have this phone to check. Someone, try to use just 3g without 4g. My friend (his network dont have lte) dont have FC
[G3 Q&A, Help & Troubleshooting] tscjoki:
I have made the same expierence.
[G3 Q&A, Help & Troubleshooting] pispuso:
So, guys, I don't have a G3 but I'm really looking to buy one, and this problem just got me off guard and now I'm kinda scared, so I really need to know some things, if you don't mind answering, whoever can.

Does anyone with an F400 got this problem? Are we totally sure this happens only on D855? Any version? Europe and Asian one?

Other than that, maybe this is not the question to post here, but there are any real differences between the F400 and D855 aside from bands? I mean, read that the D855 has better calibration on the screen and better brightness, is this true?

Anyway, thanks for anyone who can answer, and I'll be checking this thread. Good luck to everyone with this problem.
[G3 Q&A, Help & Troubleshooting] turt:
Has anyone tried using the Smart Cleaning functionality to delete temporary files ? After the last shutdown I've done this and now it's running fine for 10 days.

Don't know if there is any relation or if it's pure luck but it's worth trying :o
[G3 Q&A, Help & Troubleshooting] toystory:
Do anyone have any idea wheteher the Korean Version (F400S/L/K) have such kind of probelm

Because I know the Korean version have update for 2-3 times

Just interest whether still have same problem or problem fixed!
[G3 Q&A, Help & Troubleshooting] tscjoki:
I just did it now....let's see if it works :)
[G3 Q&A, Help & Troubleshooting] remob:
Hello

Got my G3 at the 11th of July, did not experience any problems yet.

Infos:

Model: LG-D855 16GB

Carrier: Swisscom

Version: V10a

Additional: Nova Launcher, Rooted, using G3 Tweaksbox

Will update if i get the problem aswell.
[G3 Q&A, Help & Troubleshooting] hytin:
I have this 2 issuie as well . sems like its a 10a. Euro problem .

Mine is 32gb on a 10a.euro

Have had this problem whit my work phone a experia and. Solved it by getting a new sim card and it was solved
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
I want to inform you that when my phone shutdown, I just press the power button to restart, don't need to remove battery anymore. Otherwise, this problem you can meet some times a day, but also some day a time. It's random shutdown. So I think your way isn't solved this issue. Maybe you will see it sometime.
[G3 Q&A, Help & Troubleshooting] kanexyz:
exactly ! it's just a way to solve the problem temporarily, the thing is if I just pull out the battery without connect in to the charger it will keep shut itself down all the time. The very first time that I pull the battery off, my phone shut off 10 times in an hour ! and it drove me crazy until I factory reset it.

Connecting the charger is just the way to solve it temporarily and doesn't make it happen so much often.

Also, I just give a hint to someone who has more technical knowledge than me that it might be battery issue or anything? since I heard someone say that if you have to pull out the battery in order to turn the device on, it means that the device does not shut off but just went into deep sleep mode which from what I mentioned it's actually not the deep sleep mode but shut off completely.
[G3 Q&A, Help & Troubleshooting] Pitzbull:
My phone seems to simply turn itself off. It did it 2x this morning and once this afternoon in my pocket at work. This afternoons was the first time when it has had mobile data or WiFi on. Each other time it has been whilst I was a sleep at night.

I have never needed to pull the battery simply press the power button to start the device again.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Well following on from yesterday, i inserted the sim card back in, again phone is still totally stock, no accounts or apps installed and phone sitting idle on a desk, it has switched off twice since doing it, first time was about 3 hours after putting the sim card in, and the second time was while i was asleep so no idea when - totally unreliable as a phone in this state, im taking it back today and either getting an exchange for possibly a white one as mine is a black one or totally forgetting about the G3 in total and going for something else again - Really is a shame as i do love the device itself just not its issues.

Oh should add also, i didnt put my EE sim back in, i stuck a spare Vodafone sim card in to kinda rule out the sim card as an issue.
[G3 Q&A, Help & Troubleshooting] Lennyuk:
It sounds to me like the shutdown/lockup is caused by changing network conditions, probably going from 2G to 3G or something similar. The only way to fix this would be to flash a different radio/modem onto your phone - but I am not sure what there is out there at the moment to try?

I once had this issue on the HTC Hero years ago, but at the time it was happening on every single possible radio there was in the wild, it took me 9 months of complaining but Orange (my carrier at the time) eventually gave me some compensation (my phone was off more than it was on over that 9 months, and I kept detailed logs and complained to the highest person at the company).

Hopefully it won't come down to that for you lot, it was not nice having a phone for 9 months I could barely use.

Anyway I would suggest you find a new radio/modem and flash it (assuming they do exist yet, or are actually different in different roms) You might need tow wait for an OTA.
[G3 Q&A, Help & Troubleshooting] roma1927:
For me the shutdown is caused by one sensor or app of the firmware stock..since I turned off all the sensors and all the automatic...never shutdown.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
That's right. Just press the power button to restart. So that, the device has been shutdown. I think there are something wrong and it make the device shutdown suddenly. I reffer the bug is in hardware or at least in firmware which relates to power.

---------- Post added at 01:15 PM ---------- Previous post was at 01:08 PM ----------

What about your sensors you have turned them off? Could you discuss it more clearly.
[G3 Q&A, Help & Troubleshooting] tscjoki:
No,mine isn't restarting when I push the power button ! I have to take out the batterie.

And last WE it wasn't restarting at all, even if I took out the batterie. I had to plug it into the charger to get it work again.
[G3 Q&A, Help & Troubleshooting] phillevy:
My 6 day old 16gb version on O2 started shutting down repeatedly last night and I had to remove the battery or connect to charger to boot up again. I then noticed that every time I launched maps it immediately shut down. This definitely pointed to software. I went into apps and uninstalled updates to maps and it immediately was fine and has been ever since last night.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
Wait a munite! It may be appeared sometime.
[G3 Q&A, Help & Troubleshooting] partylikeaninjastar:
My girlfriend has had the AT&T version for a few days now and this morning it was stuck in deep sleep (we had to pull the battery). The LED was flashing as if she had a notification, it pressing power, plugging in and unplugging the charger, and even me calling her phone wouldn't wake it.
[G3 Q&A, Help & Troubleshooting] phillevy:
Agreed (although it has been fine today). Uninstalling the map updates did immediately fix the problem at the time-it was shutting down repeatedly before I did this.
[G3 Q&A, Help & Troubleshooting] Mizraab:
After reading this thread looks like the network is causing some kind of a problem. Can anyone please trying using the fone on 2G for a couple of days and then we can see whats happening or freeze google maps for a while and see its still shutting down.

thanks
[G3 Q&A, Help & Troubleshooting] hytin:
Gonna try one thing disable MCAFEE . I HAVE MY PHONE TURN IT SELF OFF 3 TIMES TODAY.
[G3 Q&A, Help & Troubleshooting] phillevy:
Unlikely as I'd already disabled that before I got shutdowns
[G3 Q&A, Help & Troubleshooting] YeahMF:
Factory reset fixed it for me. My phone hasn't turned itself off for the past 4 days(since I factory reset it)

P.S. I have the 32/3GB D855
[G3 Q&A, Help & Troubleshooting] OUTbrain:
I can confirm that. I root it and uninstall most of unnecessary system apps include mcaffe.
[G3 Q&A, Help & Troubleshooting] Dredd90:
It didn't fixed it for me, just prolonged the period before the first shutdown.
[G3 Q&A, Help & Troubleshooting] hytin:
Tomorrow is the last day i can DOA the phone. But do it makes a diffrent to get a new one if its a bad batch of d855. Mine work fine the first week. But the last week its once a day or night
[G3 Q&A, Help & Troubleshooting] citronbitare:
I just received a phone call from LG Sweden. They told me that they plan to call all customers who returned their G3 due to the shutdown bug. They asked me a couple of questions about the shutdowns (e.g. battery percentage when shutdowns happened, state of activity) and they wanted me to tell them about all installed apps.

So, apparently LG is very aware of the problem, but they don't know its cause yet. Hopefully the customer interviews will help them to come upp with a swift solution.
[G3 Q&A, Help & Troubleshooting] roma1927:
Try to turn on "High Temperature Property OFF" in the hidden menù. So you disable the thermal control.
[G3 Q&A, Help & Troubleshooting] Lennyuk:
Doing this doesn't disable the failsafe mode if the phone gets too hot - where it shuts down to protect itself, in-fact turning this off is more likely to allow the phone to overheat so therefore is more likely that the phone will shut itself down due to overheating.
[G3 Q&A, Help & Troubleshooting] roma1927:
From the first day I turned off the thermal control and never had one shutdown.From the things written intervention seems anomalous thermal control that turns off the G3 without reason. It makes sense to give it a try.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
Two people in a Swedish forum posted that they've been in contact with LG, and that LG in turn had contacted them to ask some questions about the random shut downs. So basicaly they know about the problem, but it doesn't seem like they know what's causing it. I'll leave a quote down below translated to english from swedish.
[G3 Q&A, Help & Troubleshooting] McBeary:
Did you have shutdowns before you turned it on?
[G3 Q&A, Help & Troubleshooting] roma1927:
Y one time
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
I'm so glad to hear you comfirm that you never meet this problem again after that treatment. Thankss
[G3 Q&A, Help & Troubleshooting] MALmen64:
How do i access this hidden menu?
[G3 Q&A, Help & Troubleshooting] jomansch:
3845#*855# then "dial" works with evry LG, "855" representing your fone-type (e.g "802" for european G2, for example...)
[G3 Q&A, Help & Troubleshooting] ced357:
My news after 12 days of use, 2 shutdown at the start and after 10 days no shutdown... I play with my LG g3 every day, try air plane mode etc... And no new shutdown...

For information, my LG is all stock, no root...
[G3 Q&A, Help & Troubleshooting] McBeary:
I am trying it. The phone shut down every night in the past 4 days or so and 1 time in between.

Does anyone have a smartwatch with android wear? Whenever the phone shuts down and the bluetooth connection is lost, does the watch inform you about it?
[G3 Q&A, Help & Troubleshooting] turt:
Same as me...
[G3 Q&A, Help & Troubleshooting] dimkit:
The past 2 days I have a shutdown every night. It starts to be very annoyed.
[G3 Q&A, Help & Troubleshooting] 00dahc:
I'm not a good brother.

I didn't say a thing to my sister about how much of a turd the LG G3 is when she went to get one last Friday at Sprint. I thought maybe she'll get a "good one" or something.

She messaged me today and said "I'm returning this piece of junk tonight"

So far she says

- The phone randomly shut down 4-6 times a day.

- She can't get it to work with her Aux port on her Mazda CX-5

- the battery life is bad compared to her Samsung S3.

Ha... pretty much. Then I told her about all the other nonsense that makes this thing such a lump of feces and she confirmed at least half of them were relevant on her device as well (some apps she likes won't work on it, bluetooth drops out, gets super hot when playing simple games)

Oddly enough, she has no issue with her headphones with it. :)
[G3 Q&A, Help & Troubleshooting] Ambastic:
Assuming you got the phone recently it might have tried to update the software.

If anything happens during the update or install process of the software the phone might shutdown.

Also consider that ART is still in development and isn't completely finished.

So it might give "some" problems. Try Darvik untill Android L comes out.

In which ART is the standard instead of Darvik.
[G3 Q&A, Help & Troubleshooting] Laatikko:
Atleast my Pebble vibrates immediately when the phone has shutdown itself.
[G3 Q&A, Help & Troubleshooting] McBeary:
Thanks for the info.

This is the first night out of 4 in which the phone didn't shut down. The only thing I changed was the following as someone suggested earlier:

Access the hidden menu and look for the setting "High Temperature Property Off". It is off by default. Turn it on.

It's just a small maybe, but until now it helped. But as this is a very random problem, it maybe just a coincidence, that it worked this night.
[G3 Q&A, Help & Troubleshooting] constantG:
I've had the phone for about a week now and it has shutdown on me under various conditions. It has shutdown once overnight while discharging with screen off, a couple of times whilst actively selecting a contact and most recently, I was switching from back to front facing camera.

I noticed that when it shutdown whilst selecting a contact, it was seeking a mobile signal and during that day it was seeking a mobile signal for a huge amount of time. I live in an area where 4G is non-existent and 3G is sometimes very poor.

I have a UK O2 16GB/2GB D855. I've switched to ART and rebooted and I'll report back here if it shuts down again.
[G3 Q&A, Help & Troubleshooting] binlalo:
I don't have lte network in my area and it happened to me too.
[G3 Q&A, Help & Troubleshooting] McBeary:
Approximately 30min after posting this it shut down. Tonight the phone was in flight mode, but I had it shutting down in flight mode a week ago. I think it is a combination of different things.

The randomness could drive me crazy. :what:
[G3 Q&A, Help & Troubleshooting] constantG:
So i turned off 4g and then turned off wifi. And whilst it was looking for a3g signal (edge was already found) it shutdown. Switched on again and managed to recreate this behavior another two times

---------- Post added at 08:23 AM ---------- Previous post was at 08:17 AM ----------

I can't get it to do it anymore huh

I don't suppose this has anything to do with fast dormancy?
[G3 Q&A, Help & Troubleshooting] Laatikko:
I have noticed that at least for me best way to prevent shutdowns is to keep battery charged always over 50%. Maybe this is why not everyone isn't experiencing this problem, because many people seems to have habit putting phone on charger overnight.
[G3 Q&A, Help & Troubleshooting] hytin:
I called my carrier and ask for a new sim card my old card was from 07. Iand it havent turnd off yet only for swapping the card up time 48h
[G3 Q&A, Help & Troubleshooting] Gogstad:
My G3 32GB in Norway shuts off one or two times every day. The phone have done this for three weeks, since the first day I got it. It' happens when charging, when not charging, when battery is 100% and when battery is 20%. Just this morning i stopped charging, then I went from the bedroom to my kitchen, I put the phone on the kitchen table. 5.min later it was turned off. Last weekend I came home at maybe 5AM, I didn't bother to charge it since I had 40% left, when I woke up the phone was off. And the battery battery was at almost 40% when tured back on.

So the only pattern I've noticed is that most of the time the battery is almost at the same % as when I last played with it/woke it up from lock screen.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
I hope that is main reason. I'm so tired with this problem :rolleyes:
[G3 Q&A, Help & Troubleshooting] dj_jokke:
Same for me here in Sweden. It just seems so random, I can't think om anything that's causing this, I'm not doing anything with the phone when it shuts down!
[G3 Q&A, Help & Troubleshooting] McBeary:
It wasn't. G3 shut down half an hour after my post.
[G3 Q&A, Help & Troubleshooting] dungquoc:
Where are LG staffs? Come here, read this thread and give us reason. I'm living in Vietnam, and my device has same issue. I feel unhappy.
[G3 Q&A, Help & Troubleshooting] butcher0:
Mine is soon to be received by LG, I have linked them this thread as a part of the error description..
[G3 Q&A, Help & Troubleshooting] dj_jokke:
LG in Sweden has confirmed that they are aware of this thread and has been calling some customers to try and find out more about the problem.
[G3 Q&A, Help & Troubleshooting] liamR:
So after about 3 weeks of using the G3 (D855 32GB) without any issues, now it started to happen to me too, I hope that it can be fixed by software update. I tried to look for a pattern, but didn't find any.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
Hi there, are there any information about this problem is caused by Hardware or Firmware? I'm wondering if I should move to use another one or still use this G3 and wait for a next update.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I would say software, definitely.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
But it doesn't make sense after all about information. There are no evidence regarding this issue. It seems not sure relate to Hardware or Software.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
Yes it does. They were asking about how much battery they had when the phone shut down, what they were doing with it, if they had played any games recently and so on. All questions that point to a software issue.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
As you know, this issue doesn't relate to the battery, it's appeared when battery is 15%, 30%, 50%, 65% and 90% also. It's happened when we are sleeping, no overheating, ect... Although they are asking about that, but did thay know. Or that's only things they can do at moment to settle us down.
[G3 Q&A, Help & Troubleshooting] constantG:
Definitely think this is something to do with the sim card. My SIM is from my old phone which worked perfectly. O2 upgraded my contract to a 4G one a couple of months ago but didn't give me a new SIM. 4G worked flawlessly in the M7 at the time and when I got my G3 I simply swapped the SIM into it and for the most part it has been working.

I can't pinpoint the problem but it is now in a self shutdown loop and until I put it on charge it will not stay on. Again this is all happening in a very poor 3G area.
[G3 Q&A, Help & Troubleshooting] SperVaxjo:
Ok i gota new sim card. Gonna install it and see what happens.
[G3 Q&A, Help & Troubleshooting] hytin:
Mine sems to be working whit a new sim card no shutdowns yet ok for 2 daus now
[G3 Q&A, Help & Troubleshooting] SperVaxjo:
Mine ran fine for 5 days:/

But installed the new sim now so i will report back when it dies again:)
[G3 Q&A, Help & Troubleshooting] constantG:
Just been speaking to O2 and a doorstep handset swap in 1 - 3 days. Fingers crossed this one will be free from problems
[G3 Q&A, Help & Troubleshooting] OUTbrain:
Is it the new one still OK? Can you specify "more issues" please?
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I'm just reporting what I've been reading up on. I know as little about this as anyone else.
[G3 Q&A, Help & Troubleshooting] Winglet80:
The issues I had was that the phone died and had trouble remembering my home screen selection. My new phone is absolutely fine and has been fine for two weeks now.
[G3 Q&A, Help & Troubleshooting] JohannP:
Mine got worse. Now it shuts down almost every night. And this morning, while it was in my hand... I was snoozing... it rebooted on it's own!

I think it's a software issue.
[G3 Q&A, Help & Troubleshooting] daeldo:
D855 from Finland, stock rom. Shutdowns:

1 x deep sleep (battery removal necessary) in 3rd day.

1 x shutdown in 5th day. After that, disabled "google search", no more priblems in over 10 days. Not sure if this was the culprit or not.

My phone has also issues with radio, seems to lose signal randomly, but not too often. Sim i have is brand new.
[G3 Q&A, Help & Troubleshooting] wicked1683:
LG G3-D855 16GB Box shows made in Korea, 1 week old and all stock. No auto shutdown whatsoever. But last night when I tried to restart it (using restart option) with 50% battery remaining, nothing happened. It just showed black screen. And whatever I do including holding down the Power button, nothing happened.

I'm about to remove the battery when I decided to plug the charger, and to my surprise the large battery indicator showed up. I hold the power button again and it turned on normally.

One thing for sure here, there's something wrong with LG G3 causing the device to "hang" showing only the black screen. And sadly, LG has no comment about this. Really LG????
[G3 Q&A, Help & Troubleshooting] dimkit:
It can not be software Problem. If it was software all the devices will have the problem and not a few. I am 100% sure that it is hardware relative Problem.
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
As you said, radio problem is hardware problem, not software. So it's probably main reason. I heard that LG G2 also has radio problem. That's vague!!!

---------- Post added at 07:28 AM ---------- Previous post was at 07:19 AM ----------

As you said, that's is software problem for sure. Because if it's hardware problem, nothing keep screen black like that, it must be shutdown immediately. I hope that's true :mad:
[G3 Q&A, Help & Troubleshooting] 00dahc:
My sister had this issue with her G3 and went to Sprint store to get a refund last night. It was shutting down 5-6 times a day.

They talked her into swapping it for another one. She hasn't had any issues with the new one, she says.

Probably bad hardware.
[G3 Q&A, Help & Troubleshooting] turt:
After having the shutdown issue on day 1 and 4, my device has been fine for two full weeks now... I haven't change anything with the way I use the phone so I'm really confused !
[G3 Q&A, Help & Troubleshooting] liamR:
^ We all are. I hope that LG will come with a fix soon or at least some useful information.
[G3 Q&A, Help & Troubleshooting] shouff:
Hello,

Got the same problem this morning.

I have contacted LG support Norway and here is the answer:

Hopefully it will come soon and will fix definitively the issue !