yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] silentweapon:
I've upgraded my phone with the v10i OTA in the SEA region last night. It has lasted without reboots longer than it usually does. Normally my phone reboots 2-3 times in 24 hours (running on ART) but it has gone more than 12 hours without shutdown/reboot problems so far. Will update again if my phone lasted for at least a week! *cross fingers*
[G3 Q&A, Help & Troubleshooting] corrsea:
I had mine replaced because of the overnight shutdowns. No issues on 10a over first 48 hours. Just taken 10e and will see how it goes.

I've also noticed that over all this phone is smoother and much more responsive. Battery life is also better out of the box.
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
I have to agree with Batfink. Although it is not like we can diagnose the exact hardware/software component that has failed, we can try to establish whither or not it is hardware/software related. If it is hardware, and the phone is having problems right out of the box then that is a serious issue. What happens a few months later? Will it reboot even more often? Since LG hasn't outright denied that it is hardware related, I returned my phone for good.

If it is a software issue, I agree that it is pointless for us to diagnose it. Let LG sort it out. After all, it's their product and their responsibility.
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
I guess it's possible that there is a hardware design fault with the PCB itself.

Perhaps they left off some resistors in the final design, and when condition are right, there is an imbalance within the electro resistance leading to the watchdog timer circuitry performing a reboot.

For all we know, these fix patches are simply throttling down the load on specific CPU/GPUs in an attempt to limit impact.
[G3 Q&A, Help & Troubleshooting] bjuderas:
My second g3, 13 days and no rebooting or shutting down. Using 10a 16gb.
[G3 Q&A, Help & Troubleshooting] pigo1973:
Updated from 10A to 10E via PC suite - still had shutsdowns.

Then I flashed it with 10H EUR version and for 3 days everythings works perfectly. No shuting downs or reboots.
[G3 Q&A, Help & Troubleshooting] Batfink33:
Yeah,I said it earlier. Has anyone checked that the phone is not being throttled more in the new firmware versions?
[G3 Q&A, Help & Troubleshooting] ultimate11:
1. Samsung Galaxy SIII 16G had a Hardware Failure which was

fixed

By software Update.

2. This is the same with LG G3 -

Hardware failure - no questions!!!.
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
4 days on official 10J and no shutdowns or restarts yet. I really pushed the the phone hard today. GPS, Bluetooth and streaming music all at the same time today for hours on end and not a glitch. Battery didn't last too long but not bad. 10J seems to resolve all the crap I had.
[G3 Q&A, Help & Troubleshooting] droidhd:
Just had soft reboot. I saw LG logo on booting, not asking for pin code. Boot logs app didn't recognized reboot, but uptime was reseted.

I am on 10h software ?...
[G3 Q&A, Help & Troubleshooting] Batfink33:
That's a workaround, not a fix.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
10j testing

Well 3days and 10h on 10j unofficial and its still running without reboots however the battery gets drained so quickly its really bad only lasts one day with slight usage of the phone...on 10b the battery lasted way better, also phone feels warmer gets hot really fast couldn't go on with stability test because of its degree hit 52 C and it required to shutdown...anyone having these issues (battery uptime - battery temp) with 10j?
[G3 Q&A, Help & Troubleshooting] blackmark87:
I really don't care that battery on 10j is quicky gone. But i am happy that reboot/shutdown is finally gone
[G3 Q&A, Help & Troubleshooting] Zenroid:
I have running it for 7 days 14 hours on 10h no performance issue or reboot/ shutdown though I notice in antutu seems the result is 10% less than before but no complaints for me and I have been using ART
[G3 Q&A, Help & Troubleshooting] gabif77:
upgraded to 10H and still reboots

on the 22 of Aug i got the OTA update.

since then with the 10h i had 4 reboots per day - especially when i am out with the device in the hot and humid weather - the devices heats in the volume and the main button...

i have the 32GB device the 855 .

BTW the radio is still in mono and not in the stereo even after the update to 10H
[G3 Q&A, Help & Troubleshooting] tschmid:
1-2 reboots a day without asking for pin code. Im on 10g

Gesendet von meinem LG-D855 mit Tapatalk
[G3 Q&A, Help & Troubleshooting] pchoppe79:
Nothing for 4 days on V10H and now 3 within the space of 24 hours. I did forget to turn off location and that's been the only difference. Now its turned off I'll see how I go. I have bootlog uptime installed and found one happened at night while sleeping.
[G3 Q&A, Help & Troubleshooting] BrunoSlivar:
Advice pls

I am on dalvik from a first day. I never have any problem (self reboot or any other). If i move on art, can that cause problems?
[G3 Q&A, Help & Troubleshooting] Zenroid:
I had reboot or shutdown whether on dalvik or ART before 10h but no more problem after 10h running ART for 8 days 1 hour straight
[G3 Q&A, Help & Troubleshooting] BrunoSlivar:
That is not what i ask. I ask, can moving on art can cause that problems. Because i on dalvik never have any problem
[G3 Q&A, Help & Troubleshooting] Zenroid:
Put it simply I don't see ART will cause problem since I had reboot or shutdown on dalvik as well
[G3 Q&A, Help & Troubleshooting] pchoppe79:
I've moved to art and I've only had one app not work which I reported and it wasn't an everyday one. Otherwise I haven't noticed any diff
[G3 Q&A, Help & Troubleshooting] liamR:
I have a feeling that this problem is not fixable by software update (v10h&v10j didn't fixed it). I also think that some G3 users that think their G3 is not affected just missed the reboots or it's a matter of time until they'll get their first shutdown/reboot (I have two friends that were sure their devices are not affected after more than a month of use, I installed on their devices shutdowns log app and proved them wrong). Today I got my first reboot in my third device (every device I had was from a different LG shipping and a different batch).

:(
[G3 Q&A, Help & Troubleshooting] Thomas.A:
Had a lot of shutdowns (had to take out the battery) when I was on v10a. Got the v10g update 14 days ago and haven't had one reboot yet.

v10g have me a stable phone and running cooler (still on Dalvik). The only negative thing is that the phone is a bit laggy now than on v10a. Not much, but seeing the difference. When switching apps they have to reload more often on G than it was on A.
[G3 Q&A, Help & Troubleshooting] ultimate11:
G3 850 - AT&T users

, Please provide your feedback: Do you also have these problems with your phones?

what software version you use?.

Thanks
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
update on 10j

Still running no reboots or shutdowns on 10j 5days and 11 hours...battery performance still bad ...phone feels warm...trying to give it more time before trying H...
[G3 Q&A, Help & Troubleshooting] droidhd:
What I noticed on my G3 (really funny):

On 10g & 10h soft reboots in less then 48h after clean install. Now I am back to 10a and in 46 hours no reboots...
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Probably going to be shutdowns for you if you had them before.
[G3 Q&A, Help & Troubleshooting] droidhd:
Never had shutdowns before... Thats why Im saying this is funny...
[G3 Q&A, Help & Troubleshooting] zafsta:
Currently on v10i, OTA update 4 days ago and so far so good. No reboots or shutdowns.

Was on v10g before that and would get reboots every couple of hours.

Crossing fingers it'll continue!
[G3 Q&A, Help & Troubleshooting] Zenroid:
I have 9 days 11 hours uptime since 10h installed from bootlog
[G3 Q&A, Help & Troubleshooting] kanexyz:
I'm on 10g and never shutted down ever since I updated to this version, think it's about 2 weeks.

was so shocked yesterday I had a shutdown with having to pull out battery..........

as many says all new firmware solves problems but not all the problems. LG is trying to fix it one by one.
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
Day 5 for me on the official 10J that was released in SA. No shutdowns yet. Holding thumbs.
[G3 Q&A, Help & Troubleshooting] Dave52:
Got 10h OTA yesterday (UK, sim free).

I have to say - I've had no problems for ages though, since I swapped out my original phone for a replacement. My first phone crashed all the time (whilst doing things - had to pull the battery), so I think there may have been a hardware fault for the early adopters.
[G3 Q&A, Help & Troubleshooting] frandroid-v95:
It's not the first phone that starts with many problems at launch...

I still have to encounter a phone without problems so I don't worry that much. I'm sure that LG will fix this, with a software update or with a hardware replacement.

I had a kinda similar problem with my HTC One X+ when running an early release of CM11 and that fixed itself with an software update so :)

I just hope somebody can tell me why this happens :)
[G3 Q&A, Help & Troubleshooting] K_Hismoom:
I noticed that all of you who posted their build number are on the same version KVT49L.A1401987978

Is there any way for you to switch to a newer/different build for testing?
[G3 Q&A, Help & Troubleshooting] toncij:
The problem here is not insignificant and it is not related to usually less stable custom ROMs like CM... this looks and feels like a device that did not go through any kind of QA whatsoever. This never happens to Apple or Nokia for example.
[G3 Q&A, Help & Troubleshooting] butcher0:
I have been in contact with LG. They recommended me to try a factory reset, and if that didn't help to return the phone. They had not heard of the issue (at least not the chap i talked to) but they were going to look into it. If an issue in firmware/software were to be found they would release an update for it.

I am going to send my phone back (and revert to my old S3 for a while :/ ) and I will let you know what happens when I receive the new one.
[G3 Q&A, Help & Troubleshooting] turt:
My D855 32GB from Belgium had the issue twice.

First time after one day, phone was in standby on my desk then when I tried to wake it, nothing happened. Tried to long press the power button but nothing.

Had to remove battery to have it restarted.

Then 3 days later the same happened, I had just sent an sms and put it next to me with screen turned off, wanted to check one last time an email message but it didn't respond anymore. I tried to call my own number from another phone and the phone didn't respond although it seemed to be on as there was a tonality, it didn't go straight to voice mail. I had to remove battery to restart it.

Now 6 days later I haven't experienced a freeze anymore so I'm not sure what I should do...
[G3 Q&A, Help & Troubleshooting] butcher0:
Then we are in the same boat.. my concerns is that the service facility may not find any issues due to it happening so random.. I will mention this in my error description so hopefully they will test the phone until the fault is found. I guess something must be wrong with our phones, the man at LG said that this was "definitely not a problem with every phone because then they would have known".
[G3 Q&A, Help & Troubleshooting] toncij:
What makes you think they don't know? Not acknowledging something in communication with end customer does not mean they're not aware of the issue. By the number of people reporting this and those buying it, I'm so afraid it's every single device, just randomly popping up. The sam was with Sony Xperia Z1, where they did know about screen cracking on heat up, but admitted only that late...
[G3 Q&A, Help & Troubleshooting] butcher0:
That is a valid point. It does not bother me wether they know or not, as long as I get a phone that is fully working in the end.
[G3 Q&A, Help & Troubleshooting] toncij:
What is your definition of "in the end"? By next week? Next month? Year? Because, this kind of issue should have been hotfixed within 24 hours.
[G3 Q&A, Help & Troubleshooting] butcher0:
Yes, and that is why it can't be a firmware/software issue.. Then I believe it would have been fixed already, agreed?
[G3 Q&A, Help & Troubleshooting] turt:
Yeah even if they swap the phone it may still have the same issue as it's not really clear what's causing this... If this really was a hardware failure, why is the frequency so random ? How come the phone can survive a full week without issue then boom ? What component could be the culprit ?
[G3 Q&A, Help & Troubleshooting] elevation_2:
My build and software (having issues)

Build: KVT49L.A1404196644

Software: V10b-HKG-XX

Ive noticed it only happens if the battery is less than 60%
[G3 Q&A, Help & Troubleshooting] butcher0:
That does not seem to be the issue for mine, however I will keep it in mind.
[G3 Q&A, Help & Troubleshooting] Lennyuk:
I have had this issue on the Nexus 4 and Nexus 5 (both also LG built devices) but not the G3.

I believe it could be linked to wakelocks on charging, when you charge try unplugging the cable, plugging it back in then instantly removing it and see if the issue occurs after that.
[G3 Q&A, Help & Troubleshooting] turt:
The first time it happened on mine the battery was 95%...
[G3 Q&A, Help & Troubleshooting] elevation_2:
Tried this. Nothing happens.
[G3 Q&A, Help & Troubleshooting] butcher0:
I tried downloading the AnTuTu Benchmark app which has a stability test included.. It ran flawlessly.. Really hard to find a way to force this to happen..
[G3 Q&A, Help & Troubleshooting] toncij:
That makes it a hardware issue? Looks pretty much omnipresent... Doesn't look good if that is true. Power unit failure?
[G3 Q&A, Help & Troubleshooting] butcher0:
At this point I don't know what to believe. I think I will just rely on the technicians for finding out what is wrong..
[G3 Q&A, Help & Troubleshooting] Enddo:
says the guy that things issues can be resolved within 24 hours. . .

if your G3 is shutting down on it's own then return it and get it replaced. it's obviously not affecting everyone so it's just a certain percentage of devices sold
[G3 Q&A, Help & Troubleshooting] menyheart:
Same here. I got my phone swapped and all issues went away, no further shutdowns reboots at all. I tried 10a and now on 10g all works fine. I believe it was a hardware fault so I advise everyone to go back to the retailer and get the phone swapped!
[G3 Q&A, Help & Troubleshooting] tschmid:
Good idea but i own it 3 weeks and im not sure digitec in switzerland handle this

Gesendet von meinem LG-D855 mit Tapatalk
[G3 Q&A, Help & Troubleshooting] BattleBear3000:
Shutdown on 10h while taking a picture :(
[G3 Q&A, Help & Troubleshooting] menyheart:
I was using mine for about the same time when I sent it back. I told them I don't want "repair", but a "replace" and did it for me. (UK seller tho)
[G3 Q&A, Help & Troubleshooting] KnightUK:
Right guys, cant remember when i sent my UK G3 to LG UK for them to look at, but its around 2 weeks now and they still have the phone - Been chasing them every few days and i keep getting the same answer, they are waiting for LG Korea or something to send them information on how to fix the Shutdown/Heat issue and as of yet they dont have it, they cant give me an ETA on when ill have my phone back nor any mention of any compensation for the delay - needless to say im getting restless without my phone, making life a little harder thats for sure.

So basically it does look like a fault with the handset if they are waiting for LG Korea to give them information to fix it and i will report back when i know more on this subject.
[G3 Q&A, Help & Troubleshooting] menyheart:
Where did you buy it from? I can see you are in the UK
[G3 Q&A, Help & Troubleshooting] KnightUK:
Carphone warehouse about the 2nd week after release, CPW didnt want to know about the issue and refused to swap, just told me to contact LG directly.
[G3 Q&A, Help & Troubleshooting] menyheart:
I believe you have the 16GB variant then ... AFAIK they were not selling 32GB. That is quite frustrating waiting that long for your handset to be "repaired". Can you escalate it? I would tweet and Facebook to their page, that might help things moving forward. Nobody likes a bad review out to the public ...
[G3 Q&A, Help & Troubleshooting] KnightUK:
Yea mine is the 16GB version, already done the FB and Twitter thing last week, it just went ignored :( only way of getting anything out of them seems to be ringing up, but with that said at least it looks like they are sorting it out and have acknowledged there is an issue with the hardware causing the reboots and heat, otherwise why would LG UK have to contact LG Korea for help on fixing it (thats what it looks like to me at least)
[G3 Q&A, Help & Troubleshooting] menyheart:
Well if this is a hardware fault (and based on my experience this is) they must replace the phone. Would be good to know if they have any deadline for repair time in their T&C
[G3 Q&A, Help & Troubleshooting] droidhd:
If there is hardware fault, LG should tell us that and they should replace all fault devices then... How we can prove that?
[G3 Q&A, Help & Troubleshooting] steftolo:
in addition to go out unannounced, it turns off almost every time I launch Real Racing 3, and you?
[G3 Q&A, Help & Troubleshooting] mrnovanova:
Hey Guys. I've been monitoring this thread since I bought my phone and for the most part I was like poor saps, My phone doesn't reboot. Or does it. I've had one reboot yesterday and one today. Here's what I noticed both reboots, I witnessed happened when I was in my car with the phone plugged in the charger and music playing as well as gps running and both times before the reboot the phone got really hot. I suspect the overheating and the rebooting are , at least in my case, related. The problem is that the phone doesn't cool down. Even after the reboot.

I'm currently on V10g-euroxx rooted with xposed. I'm about to do a factory reset. I'll leave it rooted for now. I'll report back later.
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
On V10j-IND-XX, its been 1 week now on ART and no reboots. Finally
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
what about battery and mobile heat?
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
With ART it doesnt heat. Battery life is decent but not as good as 10i. The only time it heats is with modern combat 5 with brightness >50% which is acceptable.
[G3 Q&A, Help & Troubleshooting] Area303:
Hello to all

When I had the V10g, I had several shutdown and forced to remove the battery, back of the G3 very hot.

With V10h, almost more than shutdown, 2 in 15 days, but forced to remove the battery for restart.

With V10j, I did not have a shutdown, not heating, and the battery lasts longer.

the phone heats reasonably with big games .

The V10j is for me the best firmeware for now.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I'm on 45h up time now on 10h-EUR. Had at least 2 shutdowns a day before.

Skickat från min LG-D855 via Tapatalk
[G3 Q&A, Help & Troubleshooting] ErrA.:
Am currently on v10j, ever since I got it, not a single problem. Battery life to me is fine, no heating issues. And more importantly, not a single reboot/shutdown, have almost 7 days uptime, which was since I did the update. Seems the shutdowns are fixed, at least from my end.
[G3 Q&A, Help & Troubleshooting] turt:
Just saw my phone on 10h reboot itself without changing the uptime!!!

So they didn't fix anything, just made sure the issue could not be easily noticed :mad: :mad:
[G3 Q&A, Help & Troubleshooting] Zenroid:
God I have 11 days uptime on 10h but not noticing any reboot so far
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Uptime in device settings or a program?
[G3 Q&A, Help & Troubleshooting] crni6:
From time to time I notice that my recent apps were cleared...I have like 15 apps max on reacent aps but sometumes I notice there was like 9 or 5 apps. I never notice that my phone reboot it self after 10f(version before 10h) and I use boot log app but my up time were not change or up time after last charge (on settings) not changed...do you have that simptoms?
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I use a Boot log app so I would see if my device got a reboot.

Skickat från min LG-D855 via Tapatalk
[G3 Q&A, Help & Troubleshooting] D0MINO:
I've noticed this in the past week where reboots would happen randomly for no reason but always when I was not using the phone. I would see it light up and the brightness turned to 100% - I think mine has a bug where you set a custom brightness and on reboot it reverts to 100% always. I am going to try to do a stock restore if I can find it and see if the upgrade I can't install as I'm rooted helps.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
I switched to Art there is a huge battery improvement .....shouldn't Art consume more battery than Dalvik wtf is going with this device previously when i tried ART on 10g phone was hot and battery was consumed faster.....wtf is going on with this phone:confused:
[G3 Q&A, Help & Troubleshooting] tgmh:
Funny LG responded to complaints of G3 cracking issue few days after they popped out over the internet, while saying not even one official single word about shutdown/reboot issue in months. Just amazing.

Here is their "reaction":

"It has come to our attention that a number of the LG G3 smartphones have developed cracks near the microphone openings at the bottom of the devices," an official LG spokesperson told TrustedReviews. "This is in no way related to product design or product quality and only affects a limited batch of devices." "We would like to assure LG customers that the issue has been resolved at its source and ask customers with affected devices to immediately contact the LG Electronics service centre in the country of purchase for assistance. LG would like to thank its customers for their understanding and apologise for any inconvenience this may have caused.”

I'm speechless.
[G3 Q&A, Help & Troubleshooting] Batfink33:
ART should consume less battery than dalvik however it is a minimal gain less than 8%.
[G3 Q&A, Help & Troubleshooting] turt:
The other proof is there's a discontinuity in the battery curve, at the time the device rebooted.

So they didn't cover all the proofs of rebooting.
[G3 Q&A, Help & Troubleshooting] MarioN70:
Use my warranty for my G3 and I changed it with a new one, I had to wait about 2 weeks, but it was worth, the new phone they gave me, nothing off me once and has already spent about a week . Now I can finally enjoy this great phone.
[G3 Q&A, Help & Troubleshooting] tschmid:
Is it possible that the accu or the back cover is the reason for this shutdown issue? Asking this i read this in a german forum

Gesendet von meinem LG-D855 mit Tapatalk
[G3 Q&A, Help & Troubleshooting] ultimate11:
boycott LG.
[G3 Q&A, Help & Troubleshooting] silentweapon:
One week on v10i-SEA running on ART and no reboots/shutdowns. Maybe this update does fix it for some phone? I notice the phone gets warmer after using it a while though.
[G3 Q&A, Help & Troubleshooting] yakasma:
After J update in Turkey, i did not see any shutdown or reboot.
[G3 Q&A, Help & Troubleshooting] menyheart:
So far the replacement has solved this issue for everyone. I advise whoever can please return the phone to LG and have it replaced! Solved mine too. Finally I can enjoy the phone without compromises.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
The 10h version has solved all my problems. No shut downs/reboots, battery life is great, doesn't get hot, runs like butter etc etc. I'm actually really pleased now :)

Sent by R2D2
[G3 Q&A, Help & Troubleshooting] frank straube:
Problems solved ?

Looks like the last softwares, 10h and after, has solved the multiple problems of battery, shutdown, reboot, heat...Still, I am curious to know if someone has still problems even after upgrading ?