yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] butcher0:
Agreed. If you read some of my posts earlier (probably 50 pages back or more) I said that it could be a hardware issue and that it was partly why i returned my phone. I also read some guys post in this thread that he and another dude had bought the same phone from the same retailer.. one had the shutdown issue and the other was fine). I am not concluding yet though as it took some days before the other phone started rebooting as well. I keep my fingers crossed though..

The worst thing about returning the phone is that one has to wait a week or two before getting a new one, the best is that the new phone may not have the shutdown issue.. (think about the media cover if "all" phones had this issue, it is very unlikely..
[G3 Q&A, Help & Troubleshooting] liamR:
I'm still testing it, but I can say that I get decrease of about 1-1.5 hours of SOT (from about 6h to 4.5-5).
[G3 Q&A, Help & Troubleshooting] jonbel16:
I can officially confirm that my phone randomly restarts not as frequent as it was shutting down before, but once a day my phone will restart since the update

4.4.2

kernal 3.4.0

Soft ver:

V10g-Eur-xx
[G3 Q&A, Help & Troubleshooting] jhericurls:
I've unlimited data so using mobile data only, not had any reboots for 3 days with 10g. Poir to that I was using a bit of Wi-FI and it rebooted a few times.

My personal conclusion, Wi-FI flakey, Mobile data solid.
[G3 Q&A, Help & Troubleshooting] ultimate11:
How to distinguish between phones different hardware?

Is there any serial number?

or

lot number?

or

manufacturing date?

Thanks
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Hello,

Has LG replied to anyone ?

I just got the 10i update here in india.

never experienced the reboot issue. But the phone did shut off in deep sleep before the update. At least 4 times in the last 3 days. ( phone is 4 days old)

So far havn't noticed anything. Will have to wait until I go to bed and let the phone discharge overnight. ( this triggered the issue 3/4 times, the other was in the day at work when my phone was left idle for long)

Will report asap.
[G3 Q&A, Help & Troubleshooting] Rogero:
just a quick update, I had my Phone on v10E and i had the random shutdown issue almost twice a day, updated to v10g for 2 days (0 shutdown, 0 reboot), updated again to v10i last night, so far 16 hours up (0 shutdown, 0 reboot), phone is being used with wifi connection 24/24 + Voice Calls + SMS + lot of needed apps installed + Wireless Charging on LG original Stand.

just one thing i noticed is the device or maybe the battery itself gets very hot while on the wireless charger/stand, but that's a minor issue to me as long as it doesn't affect the battery life on the long run.
[G3 Q&A, Help & Troubleshooting] NoMoreFails:
7th and 8th number of IMEI indicate manufacturing date
[G3 Q&A, Help & Troubleshooting] Area303:
Hello to all.

I am in France, I have L3 32 gb since July 1.

I had 3 shutdown after 1 week on V10e and I was obliged to remove the battery and reconnect the charger, otherwise it is not restarted., and since 10 days i have the V10g , I had only 2 shutdowns and I had to just push the power button , more need to pull out battery and connect the charger..

WiFi and Blutooth works continuously, and since 4 days I have no problem. :D

I contacted LG france, but the guy did not know the problem of the G3... :confused:

I expect so I just hope that LG will not leave us with this problem, otherwise I find this excellent phone, I had an HTC before M8.
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
Have we narrowed the problem down to a particular batch of phones??

06 are the 7th and 8th # of my IMEI.
[G3 Q&A, Help & Troubleshooting] tgmh:
Same here :S
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
It would be good if others could post their IMEI manufacturing date in order to get a consensus. Although I would guess it would only be 05-08 in terms of variation.

Is there any way to narrow down things further to establish which batch of phones was faulty?
[G3 Q&A, Help & Troubleshooting] crni6:
I contact Lg in Serbia and thay said to me that I need to update to 10g version throe lg site not over the air to try resolve this problem..I think thay mean with lg suite...
[G3 Q&A, Help & Troubleshooting] ultimate11:
Hi,

1. Does it mean Month?

2. How you can tell the Day & Year?

3. What about the

hardware version

?

Thanks
[G3 Q&A, Help & Troubleshooting] KnightUK:
Odd, would of thought both would be the same, unless they mean a totally fresh install from the pc suite then maybe but still shouldnt be anything different.
[G3 Q&A, Help & Troubleshooting] salahhuss:
hope to see a version that solve the shutdown issue soon
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
I presumed that 06 was the month of manufacture since these have only been available for a short time. (Only made this year.)

Would like to hear if there is any way to further characterize the batch of faulty phones by IMEI, MAC address etc. Hopefully some of the more knowledgeable XDA members will have suggestions.

A theory is that this likely reflects a hardware issue. The fact that LG is not denying this or making public statements about the issue is fairly damning in itself. The message this sends is that they are hoping to keep a lid on it by shutting up their customers with software updates. Unfortunately, these updates only work for some.
[G3 Q&A, Help & Troubleshooting] Batfink33:
The software update that "works" simply restarts the phone instead of keeping it shutdown. I agree its most probably a hardware defect and LG are trying to keep a lid on it.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Well my phone has been updated to 10G, but ive had 4 auto shutdown and reboots in the space of 3 hours, all 4 have happened while ive been browsing the XDA forums and checking emails - so its gone from random shutdowns in the night sometimes in the day, to a stream of auto-reboots in a short space of time. Im not sure what to do with this bloody device, i love it and hate it at the same time.
[G3 Q&A, Help & Troubleshooting] Batfink33:
Can you exchange it for a new one?
[G3 Q&A, Help & Troubleshooting] KnightUK:
Id imagine im way past that time frame now i think, Carphone warehouse are a pain in the backside for returns, wanting to keep the phone for a week to "test" it before coming to any conclusion - annoying is not the word.
[G3 Q&A, Help & Troubleshooting] Batfink33:
Really? I've found if you stick to your guns CPW will exchange your item. How long have you had it? One idea is to phone their call centre and kick up a fuss. More often than not they will agree an exchange or refund and put notes onto your file so when you go into the store they simply read your file and refund or exchange without a fuss.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Got it last month on the 8th, ive never had much luck with CPW returns, took me 3 weeks to get a Note 3 changed and made me feel like it was my fault (screen came away from the backing) - Im just trying a factory reset and full charge and see how i get on with that - could be something left over from either of these causing the issue 10A-10F.
[G3 Q&A, Help & Troubleshooting] hasharijast:
Problems remain...

Seven days after the update, I did not experience any shut down issue, but now I face no-cause reboots which occurred several times till now... :(
[G3 Q&A, Help & Troubleshooting] p2nation:
hey yeah

hey yeah, i had that exact same problem with my hero back in the day, i was blaming it on the battery because it also began to drain it twice as fast as normal. thanks for this info, maybe this can solve this monstrosity of a bug.
[G3 Q&A, Help & Troubleshooting] navidos:
I believe all of us should contact LG's social media directly like Twitter or Facebook and disturb them with this issue maybe they notice it somehow.

I can't send my phone to guarantee for 3 weeks :(

Where is new firmware 4.4.3 ?
[G3 Q&A, Help & Troubleshooting] silentweapon:
So is mine. 06 for my phone too.
[G3 Q&A, Help & Troubleshooting] AceS3G3:
I googled IMEI and tot "06" is the manufacturer code, not month?
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
Quick test:

Install Google Earth.

How long can you use it until it causes the phone to reboot?

I cannot use it for more than 4 minutes without the phone getting hot and slowing down followed by the phone rebooting itself.

I'm guessing some kind of thermal shutdown is causing the phone to reboot in this condition.
[G3 Q&A, Help & Troubleshooting] menyheart:
LG UK response

This is what I got from LG UK this morning for my constant complaints about them not acknowledging the fault:

"I understand your frustration but we cannot base facts on forums unfortunately. Although LG is a global company, LG Germany and LG Norway are different to LG UK.

I will most certainly escalate this for you. You will receive a call from one of our senior agents at some point today or tomorrow.

We have kindly offered you a solution, which is booking it in for a repair under the warranty, as the warranty only covers manufacturing faults.

At this moment in time, we cannot give you any other form of troubleshooting as you have tried all methods we would of advised. We also wouldn't know if there will be an update in order to fix the issue in the UK, that is why we need to book it in for a repair.

I hope my email has answered your query and assisted you today; I would really appreciate your feedback. Please help us to improve our customer service by completing the short survey after this email."

This is absolutely ridiculous .... like we are talking about different companies. This approach is unacceptable!
[G3 Q&A, Help & Troubleshooting] Area303:
Hello

Google Earth tried for 20 min, the G3 has not heated, and it has not restarted.

everything is OK for me.

It must be more than 10 days that my phone did not stop with the V10g.

LG France explained to me also that I had to contact LG Germany because I had bought my G3 in this country... it's ridiculous !

We should contact media or important sites high tech information to move LG ! This did not normal that they do not recognize the problem, even if on the LG Germany blog, they recognize well corrected the problem...
[G3 Q&A, Help & Troubleshooting] Rogero:
still on v10i , Up Time is 32 hours 47 minutes so far, no restarts or shutdowns, and i'm constantly using internet over Wifi connection,

I have read the post mentioning the possibility about the radio/modem causing the restart issue while trying to switch between 2G/3G/4G, and i think this may explain why i'm not having any restarts !!

For the guys having constant reboots, can you try using the phone over wifi only for a day or two and having Data connection off ?

This could explain a lot about the problem.

I will be able to use the Data connection again in few days too when my 4G plan gets activated, this will tell if the Theory about the radio modem is valid !
[G3 Q&A, Help & Troubleshooting] Area303:
I am in wifi 24 hours a day and 4G except that my home I am rather in Edge, and so if I move, I often goes from Edge to 3g , H+ or 4G, and it does not shutdown the phone , from 10 days.

It's not the problem for me.
[G3 Q&A, Help & Troubleshooting] Rogero:
Thanks for your reply, please can you tell us what software version are you using currently on your phone, as well as your Baseband version (modem).

my 32GB D855 have :

V10i-AME-XX

Baseband version: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1
[G3 Q&A, Help & Troubleshooting] keithleyson:
I started having this problem with v10G.
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Phone used to shut-down in deep sleep.

on V10i-IND-XX now and no issues till now. LG says if i still face any issues after the update roll-out, i contact them and they will give me a letter, i just show that to the retailer and take home a new phone.

I guess LG india are ironically doing a good job.
[G3 Q&A, Help & Troubleshooting] menyheart:
I emailed BBC Technology two times now explaining the whole situation but they don't seem to be interested as so far I received nothing :(
[G3 Q&A, Help & Troubleshooting] egemet:
Are you satisfied with 10i Turkish ROM in view of occasional reboots and/or battery life? Has it solved all the questions?
[G3 Q&A, Help & Troubleshooting] Thomas.A:
Hi,

I'm struggling with the shutdown (the pull out battery to fix). It occurs randomly (a couple of days witout and some days with 5-6 shutdowns). Have seen the v10G should be installed, but how?

I'm currently on:

Version number: KVT49L.A1401987978

Program verion: V10a-EUR-XX

Model: LG-D855 (16GB) 6UA

By checking the phone, LG PC Suite, LG Mobile Support Tool and the lg-firmware-rom-site (by typing the IMEI), it says my device is up to date. Is it safe do download a ROM for a different country to get the v10G and/or how do I update?
[G3 Q&A, Help & Troubleshooting] Area303:
Here is the information V10g-EUR-XX

Baseband version: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

think you that I can install the V10i? I am in france, is that all radio bands work? thanks.
[G3 Q&A, Help & Troubleshooting] Rogero:
Same Baseband as mine, this means the Radio rom was not updated in v10i and is still the same as v10g and maybe older versions too.

you can install the V10i even if it's not matching your original rom region as long as it is for the correct device size 16GB/32GB,

I am in Lebanon, Middle East (region AME) and I always flash US or Europe roms fine,

I downloaded and Flashed v10i from this thread --> http://xdaforums.com/showpost.php?p=54550282&postcount=638

It's the 32GB version.

This one is different from the Indian V10i released lately, the thread info says it's the GLOBAL rom region, and once flashed it shows as my original rom = V10i-AME-XX and everything working perfect so far.
[G3 Q&A, Help & Troubleshooting] Area303:
ok , very thanks :)
[G3 Q&A, Help & Troubleshooting] napalm78:
No more issues on mine.

2 shutdowns with 10A in the first 2 days during stand by

On third day i installed the 10e and i had only one shutdown.

0 shutdown on 10G (installed by OTA when released)
[G3 Q&A, Help & Troubleshooting] Loaded1001:
Unfortunately I have software version V10g-EUR-XX and still have random shutdowns. It's happened a few times whilst using the camera and also whilst in my pocket.
[G3 Q&A, Help & Troubleshooting] tgmh:
So all our hopes vanished,V10g was not that so much expected shutdown "fix" :(
[G3 Q&A, Help & Troubleshooting] Loaded1001:
Not from my point of view no, unless I have just got a faulty phone. It's turned off twice since I updated to G version, once yesterday and again today.

Let me know if you need any additional version details from the phone.

Incidentally I read on a post here that someone suspected Dropbox as being the issue, I do have Dropbox installed.

Simon.

---------- Post added at 05:41 PM ---------- Previous post was at 05:31 PM ----------

LG customer support just told me to reset the phone.

I have had it switch itself off whilst using the camera so I do not think that sleep is triggering it. Seems totally random to me.
[G3 Q&A, Help & Troubleshooting] koroshiyax:
I've had 10g for a few days now.

Good news: It no longer shuts down or goes into deep sleep.

Bad news: Instead of shutting down or going into deep sleep, it now automatically reboots the phone instead. So it seems it's not really a fix, just a workaround so the phone doesn't turn off.

LG needs to figure this out ASAP.
[G3 Q&A, Help & Troubleshooting] hytin:
06 for mine too
[G3 Q&A, Help & Troubleshooting] KnightUK:
To be honest, the 10G update may stop the shutdowns, but all it seems to do is auto boot itself, giving them impression its not shut down, mine keeps doing it but as it turns itself back on its miles better than what it was - still annoying as a device such as this shouldnt have these issues but possibly a step in the right direction.
[G3 Q&A, Help & Troubleshooting] ultimate11:
LG G3 Problems

Hi,

1. Since LG manufacture millions of devices till now, they won't admit the problem - it is a big money.

2. That's how big companies work.

3. All big companies have problems with their products - Samsung, HTC, Apple, Toyota, GM, ....

4. It is because all developments teams are isolated from each other.

5. They don't feel any obligation to you - the customer.

6. Unless government authority, or giants sues are threaten them.

7. Neither in this case of smartphones.

8.

Conclusion

: Wait 6 months before buying new product.

Boycott LG.
[G3 Q&A, Help & Troubleshooting] Batfink33:
Hardware faults happen all the time to electronic products,a famous example being the RROD Xbox360. Early adopters are essentially beta testers.
[G3 Q&A, Help & Troubleshooting] salahhuss:
updated to 10g for a few days now... there are no shutdowns finally

but still there is a problem sometimes there the signal Is lost and it searches for it for about 10 sec.

also I found that the device become more laggy.
[G3 Q&A, Help & Troubleshooting] butcher0:
Coming up for 7 days with my replacement phone now. No shutdowns at all and no reboots. Can not say with 100% certainty if it actually is a hardware issue or not, but I would anyway recommend you guys to send your phones back to LG instead of using time trying to understand something that is out of our hands.. (and not even our responsibility as a customer)
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
WHY LG G3 is better than the competition.

Reported issues on HTC One M8 :

1. No SIM card error

2. Phone crashes at random ( It crashes!!You have to reset the phone. G3 will at least gracefully shut down or hibernate, but both phones seems to have this fixed in their latest updates)

3.Camera app crashes occasionally

4. Bluetooth connectivity issues.

5. Dead or stuck pixels

Reported issues on Galaxy S5 :

1. Its more likey to get water damage that the LG G3 although its supposed to be waterresistant and G3 is not. So thats a +1 for the G3 because of its premium build quality.

2. Lag and Jitter is the most prominent in the S5 , as compared to all the other flagships.

3. Phone Screen hibernates ( just like in some G3s) but the harware keys turn on without the screen ( supposed to be fixed, but users still have this issue)(You have to reset the phone)

4. Camera is highly overrated, delivers ****ty focus and takes longer than expected as compared to G3 or xperia z2.

5. Camera fails! yes, it just throws up errors at times.

Reported issues on xperia z2: ( the absolute worst)

1.Dropped calls and proximity sensor jst turns screen on and off unnecessarily.

2. Xperia Z2 won’t turn on ( yes this phone crashes too. But it almost refuses to turn on, at least we have a removable battery)

3. Receiver issues during calls and overall muffled sound. ( because of the stupid waterproofing crap that is virtually useless)

4. Overheating

5.Wi-Fi connectivity issues and wifi drops.

6.Several audio and hardware related issues.

7. The phone actually sucks at 4k video and the 20mp camera also sucks and is not optimized correctly, should have been implemented in snapdragon 805.

8. Several hardware complaints from multiple users.

Reported issues with LG G3:

1.G3 shuts down by itself

2.Battery life and overheating ( this is reported my morons who think the G3 was designed for gaming all day) ( this is expected from a phone with this kind of screen , moreover it has a better battery life that S5, HTC one m8 and iphone 5s. The only phone with arguably better batterylife is the xperia z2, which sucks in other ways)

3. Phone turns on in your pocket ( this is because of the knock-to-light up screen thing, you can easily disable it if you face this issue, or place the phone in your pocket with the screen facing outwards)

Reported issues in iphone 5s :

1) Several issues and app crashes with the early 7.1.1 iOS 7

2)Inaccurate sensors

3) Issues with some apps not responding to the hardware and vice versa ( fixed overtime since 5S is relatively older now)

Conclusion : LG G3 is by far the best smartphone and will be fixed with fast update roll-outs as compared to the competition , where clients are still facing issues.

HOPE THIS MAKES YOU SMILE NOW.
[G3 Q&A, Help & Troubleshooting] unciu:
best summary possible. good job.
[G3 Q&A, Help & Troubleshooting] saitch76:
I had nightly reboots on v10g-SEA-xx after an ota update from 10e. 2 days ago my G3 shut down and wouldn't boot. LG PC Suite was able to recover the G3 by booting the device in download mode and downloading the v10g update directly to the device. I haven't had a reboot since. I am wondering if the ota update might be linked to reboots.

BUT since i rooted with PurpleDrake Lite a few of my apps are broken. This could be an issue also.

A few other forums are reporting problems when leaving the G3 on charge overnight. My g3 charges from 20% to 100% in under an hour so another theory might be that being overcharged is linked to reboots and shutdowns.

Keen to hear everyone's view.
[G3 Q&A, Help & Troubleshooting] MisterKanister:
NO!

:mad:

First, I must say I don't own the LG G3, nor one of the other "flagships".

I am on the edge of buying a new device, that's why I'm reading all of these posts for a long time now with great interest!

I would have nearly bought the G3, but I am really glad that I did not!

A flagship device turning itself off several times a day/completely at random is NOT BEARABLE. The manufacturer is not reacting so far. Yeah, they gave out an update which mostly doesn't do sh*t... Ok, so the G3 reboots now instead of shutting down... Great news!

Additionally, people start to change their resolutions from QHD to Full HD to eliminate lag and other issues... I mean, that's pretty ridiculous and defeats the purpose of a QHD device (where QHD is useless anyway, welcome to the Megapixel train!)...

DON'T GET ME WRONG...

You did a pretty good comparison of the issues the current flagships do have!

If I would have to choose one right now, I'd take the S5, since it seems to have the most minor issues compared to the others.

I understand that you want to justify your posession of a flagship device. But you're playing down a serious flaw of a 700 freaking $ device by pointing at other phones and crying "Ha Ha, they have issues too!".

Just saying - no offense. If I would have been an early adopter, plagued by such problems, I would probably react in the same way.

Or maybe not, maybe I would just have given it back...

Anyway, I really hope that LG fixes this problem for you guys! Hope it's not HW-related :eek:
[G3 Q&A, Help & Troubleshooting] Dave52:
Can you do this on the LG G3…?
[G3 Q&A, Help & Troubleshooting] tgmh:
I couldnt say it better,MisterKanister. This is the reason ive already returned the LG G3 ive bought,feeling so much disappointment paying a lot for a device which was not even able to remain on. Yes,maybe it sounds way too harsh,but seeing how LG pretend like there is no problem at all with their flagship,got me furious. Im not Rockefeller to just waste some money for something i cannot properly use. Sadly,ive tried by all possible ways to get LG's attention about this crap and all ive got was 0 reaction from their side.Unbelievable.

P.S. be tolerant with my broken english.
[G3 Q&A, Help & Troubleshooting] Rogero:
Update, still 0 problems on v10i global, D855 32GB rooted, Up Time 57 hours 44 minutes.

Just a quick word, i have owned most of the others flagships devices, the G3 with all the issues encountered during his launch period is no doubt the best device i have ever owned, won't be changing it even if i experienced some minor issues that probably will be all fixed through software updates.
[G3 Q&A, Help & Troubleshooting] MisterKanister:
Yes, read along here: http://xdaforums.com/lg-g3/general/amazing-battery-life-tweaks-t2806078