yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] ant78:
Well I've had my phone for a week now and I've just experienced this for the 1st time and to be honest I'm getting a little mad now with the number of faults that the LG G3 has launched with. I'm taking mine back today to swap it and I might even ask if I can swap for a different phone but I don't really want to :crying:
[G3 Q&A, Help & Troubleshooting] leroycjw:
After 7 days no replacement can be made, thats what Singtel told me. Unfortunately, they suggested to go LG service center to send in for further inspection of the phone.
[G3 Q&A, Help & Troubleshooting] butcher0:
Hi guys. I have the same issue with mine.. It worked without a flaw for about 3-4 days and then suddenly it had shut down of its own.. At first I was thinking that maybe i had done it by mistake by having the phone in a tight pocket and that the power button somehow got pushed in there.

Then it happened again the same day, and then again. One time it happened when I had just used the camera, instead of going to sleep it shut down.

Can't seem to pinpoint what is causing this, it may be firmware? Yesterday and so far today it has not happened. Wondering if I should ask for a new one but don't want to do that until I am certain that it is a firmware/hardware issue that actually is solved on the new device.

Thoughts?
[G3 Q&A, Help & Troubleshooting] elevation_2:
Same issue here. Has shut down 4-5 times since yesterday. Have rooted the phone but I guess thats not the cause since non rooted handsets also facing similar issues.

Once it shuts down I cant restart it till I pull the battery out HOWEVER if I plug the charger in I can restart without pulling the battery. Can it be power related?
[G3 Q&A, Help & Troubleshooting] turt:
There seems to be quite a growing number of users experiencing the issue, regardless of the version... So either the hardware quality control of LG is awful, or there's a bug that the software quality control didn't see...
[G3 Q&A, Help & Troubleshooting] tgmh:
Hello,

I am from Romania,ive got an LG G3 3/32 D855 on July 17th,and last night was the first time ive got showtdown issue. First time ive had no idea what was it all about,ive been even thinking for a while i could have done smth wrong or have messed settings up (im a good girl and i dont deal with things i know nothing about :P) but i havent realized what exactly was so ive started to search on the internet. While ive been checking this forum out,it happened second time...the damn shotdown .

Im pretty sad to realize that the phone ive been waiting so much for, have got a real issue and ill be happy LG to find a fix for this problem otherwise im going to return the device and get my attention on smth else..

I cant help u guys with any technical info,im a noob in this,i have only wanted to point out that the same problem is happening in Romania too.

I am looking forward a solution...

Be tolerant with my broken english pls
[G3 Q&A, Help & Troubleshooting] DefinityX:
Has anyone reported this problem on *other* variants?
[G3 Q&A, Help & Troubleshooting] sh3lll:
my solution

hi guys, i too have the D855 and have been plagued with the issue of auto shutdown since I got the phone. I found out that the phone will only auto shut after long periods of inactivity. I went to catch a movie and after 2.5h in airplane mode, the phone shut itself down. I think this is due to the phone going into deep sleep mode after long periods of inactivity to conserve batt. Hence i tried installing wakelock apps to prevent the phone from going into hibernation. so far "Wake Lock - PowerManager" app has been working for me. I set it to partial_wake_lock and my phone hasnt shut itself down since last week. but there is considerable batt drain trying to keep the CPU running all the time. I am now trying if wifi_mode_full does the trick without sucking so much batt. i usually leave my phone in airplane mode while i sleep, but i suggest keeping wifi on for this function to work. so far for the past 2 days, the phone has remained awake. impact on batt life is minimal when using this mode. check the app out and play ard with the different settings and hopefully it works for u too :)
[G3 Q&A, Help & Troubleshooting] toncij:
There are no gamut and brightness problems on this phone any more than any other phone. Actually, G3 is superior in colour reproduction, not only to S5 which is a joke, but has more accurate colours than Z2 and is tied with M8. Each of those phones has problems with colours and Samsung is the worst there by far. Z2 and M8 claimed accurate colour reproduction, but all fail to stay honest about it, boosting colours to get a punchy look.

Regarding shutting down, it seems that might be related to certain network conditions, since I don't yet know anyone who has those problems and I do know at least 7 people with the G3. (me included).

Consider the number of phones sold when counting people objecting here...
[G3 Q&A, Help & Troubleshooting] pispuso:
That's nice to read! So you are one of at least 7 people without any problem at all, everyone else with a D855 too?

I mean, still want to have this phone, but maybe this thread's doesn't help me jump to it. And it's even harder because I'm from Argentina, the phone wont launch here for several month, if LG does release it at all, and I have to buy it unlocked and will be hella expensive here. And I might have to get a D855 over other just for bands and wireless charging.

Thanks for your info! Glad to read some people are not having any problems.
[G3 Q&A, Help & Troubleshooting] toncij:
I have a D855 3/32 V10a-EUR-XX version with gold case. None so far.

For a good review of display, watch Erica Griffin's detailed review of all 3 phones. Keep in mind though she is reviewing a Korean version and it seems there are less sharpening problems with other editions.
[G3 Q&A, Help & Troubleshooting] BrunoSlivar:
Sorry for off topic

How to flash new firmware from this site

http://lg-firmware-rom.com/

sent via best phone LG G3
[G3 Q&A, Help & Troubleshooting] pispuso:
Great!

Yeah, I watched Erica's video, it's nice to see the D855 version it's better on that. Do you have a wireless charger by any means? How does it work?

Sorry to hihack this thread with this questions. :S
[G3 Q&A, Help & Troubleshooting] yakasma:
Same here. Turkish version 32/3. It happened to me 3 times before factory reset. After 3rd shutdown I contacted LG support center and they said to me I should do factory data reset. I did factory reset 2 days ago. Shutdown happened yesterday but it was different because required remove battery [emoji21] just waiting a new update.
[G3 Q&A, Help & Troubleshooting] McBeary:
First night without shutdown. I used an App that prevents the cpu from going into deep sleep. Will keep observing, the battery drain is moderate and it's not the best solution, but for now it's working.
[G3 Q&A, Help & Troubleshooting] sudhakar35:
Reply

Why does this phone require special app to prevent shutdown?. I am using Samsung N7100. I haven't faced such a issue.

---------- Post added at 06:25 PM ---------- Previous post was at 06:20 PM ----------

Different people are saying different things. Do you know any info from UAE or Kuwait users?.
[G3 Q&A, Help & Troubleshooting] McBeary:
Hell, what do I know why? :) That's the big question, but the problem only occurs when the phone goes into deep sleep, so mostly at night. I tried to prevent that and it worked, for now.
[G3 Q&A, Help & Troubleshooting] sudhakar35:
Have you read my post properly?.

Read again : Why does this phone require special app to prevent shutdown?. I am using Samsung N7100. I haven't faced such a issue.

I asked why does only this phone has this peculiar behaviour?. What about other phones?.
[G3 Q&A, Help & Troubleshooting] McBeary:
What other phones? This thread is about a problem (hardware/software) of the LG G3. I don't know why you are talking about other phones like the N7100.

I don't understand where you are going with your question.
[G3 Q&A, Help & Troubleshooting] sudhakar35:
Reply

You told that you are usung special app to prevent LG G3 from shutting down. Why is it required?. How are other phones working normally without the app?. I am using Samsung N7100. There is no auto shutdown problem.

Is it a hardware problem of LG G3?.
[G3 Q&A, Help & Troubleshooting] McBeary:
Have you read this thread at all? There is a problem with the LG G3 with random shutdowns. Nobody knows why, but for most of the users the G3 shuts down while not in use and therefore we think it is related to the deep sleep mode. So I tested what happens, if I prevent the phone from going into deep sleep and until now, it hasn't shut down since I started the app.

Only some people are having issues, so I don't say you need anything. You can change your phone and get a new one from where you bought it until you have no issues or live with random shutdowns.

Since I don't know what the exact problem is with the G3 I can't tell you, why other phones don't shut down. Maybe the LG programmers are not as good as the others.

Again, I don't understand why you are telling us that other phones don't have this problem. Maybe because they are not from LG and not a G3 and use other hardware / software?
[G3 Q&A, Help & Troubleshooting] sudhakar35:
To McBeary

So you are you coming to say that there are random cases. Ok. Does the shutdown occur only after our customization (after buying) or by default?.

When I was to buy Samsung note 2 N7100 in August 2013 there was similar panic (SDS - Sudden Death Syndrome) going on in the internet. I was really terrified after buying. After checking with a app I have found that my N7100 is not prone to SDS.

I really don't know why these types of news are spreading whenever a new phone is launched. Is it the negligence of QoS testing team from the company itself or because of component damage during tavel (for exporting)?. Only the experienced users must answer this question.
[G3 Q&A, Help & Troubleshooting] McBeary:
Good question, but since we can only guess whether it is software or hardware related, nobody knows. It could be a problem with undervolting of the cpu for power saving etc. This could be solved with a change of the kernel settings.

To your first question, this problem occurs on devices without any customization. It still occurs after factory reset and so on. But of course, not all devices are affected. But the error can occur after 7 days without incident as well. It is really totally random.
[G3 Q&A, Help & Troubleshooting] Adronicus6:
In support of this, I can confirm my first shutdown occurred after 3 weeks of use, right after using an app and putting the phone in stand-by, therefore WITHOUT putting the phone in deep sleep, as others reported. And by the way it was the ONLY time I put Dalvik as a runtime, instead of ART.

There is no pattern here, and I think it's some sort of software (big) issue here.
[G3 Q&A, Help & Troubleshooting] tgmh:
So? Any of you guys,got any info from LG or some other news which can clear the air toward this issue? Im really sad to return this cutie back :(

But if there wont be any "sign" from LG,i have to give up on it. Dead line is on Tuesday :(
[G3 Q&A, Help & Troubleshooting] Adronicus6:
In my view, if you can have it replaced you should return it and get a new unit, because the G3 is a great phone. LG is said to be aware of the issue on which they are working and an update would be presumably released within a month or so.

If you don't want to risk, return it and get another, more tested flagship, like the Sony Z2 or the M8.

Just my 50 cents.
[G3 Q&A, Help & Troubleshooting] tgmh:
I really love this smartphone and i cannot express how disappointed and sad i am now,when after i finally got not to be able to enjoy it as much as id like to. I admit im not going to take any risk so ill prolly return it and wait for a while ... maybe they will fix the issue so i can order another one.

P.S. M8 was my second chance but damn,im deeply in love with G3 and for now i dont have any "cure" for this :P

Thank you for ur reply,i appreciate.
[G3 Q&A, Help & Troubleshooting] JohannP:
After 3 straight nights of shutdowns, I rebooted the phone every night before going to bed for the past 3 nights... and so far... it's still on when I wake up.
[G3 Q&A, Help & Troubleshooting] Dave52:
Hi guys,

Just registered so I can join this thread. I got mine day one in the UK and it started hanging up randomly. The screen went black and there was no response. I had to pull the battery and quite often, that wouldn't always cure it, particularly if the battery was low.

It seemed to crash when in the notification bar or taking pictures, but also quite randomly. I got it replaced with a new handset on Thursday and I've had one crash on Friday night when I was taking a picture (the battery was at about 30%).

Since then I've been fine - but it's left me feeling a little paranoid.

Question - are most issues to do with the phone not waking up in the morning (I haven't experienced this), or is it also random hang-ups like mine…?

Thanks in advance,

Dave.
[G3 Q&A, Help & Troubleshooting] antonis_sp:
Does the problem remain on releases d85510e/f/g ?
[G3 Q&A, Help & Troubleshooting] Dave52:
Right, I've read through the entire thread now. It really is quite random by the looks of it. I'll keep coming back to see if anyone hears anything from LG. Let's hope for a firmware update...

Dave.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Well mine is just doing the same thing, but its random as ever, its been fine for 4 days and today woke up and its off, turned it on and it had 87% battery left, nothing was left running and i had the bare essentials on there, such as my google account and bank app/paypal thats it. Ive since spoken to LG again and still they dont know about it in the UK so its booked in for repair and LG tech's will keep it for a week and try and find out whats going on with it. Ill update whenever i get the phone back.
[G3 Q&A, Help & Troubleshooting] kanexyz:
Seems like I just get a software update from LG it said the "power optimizer update". let's see if it would help. I will update you guys.
[G3 Q&A, Help & Troubleshooting] dbaric:
Could you please tell us which version do you have (before and after update)?
[G3 Q&A, Help & Troubleshooting] kanexyz:
Hi there,

I didnt get to capture my screen before the update but i got it after the update. Seems like it a firmware update but andriod version stay just the same. My phone went into a update mode and restart itself.

Ever since i bought the phone i ve never get any software update. So this basically is the first time.
[G3 Q&A, Help & Troubleshooting] Dave52:
Was it just an Over-The-Air update out of the blue...? Is it a branded phone or a sim-free...? Where in the world are you - thanks... :cool:
[G3 Q&A, Help & Troubleshooting] McBeary:
Where are you from, where did you buy it (which version)? International, provider etc. Would be nice to know :)
[G3 Q&A, Help & Troubleshooting] Dave52:
Found this… Don't know if this is legit or not but it looks like a Software Update has been released for some regions…

www mylgphones com /india-lg-g3-d855-received-v10f-d85510f-software-update.html
[G3 Q&A, Help & Troubleshooting] J_Dutch:
**** I just had my first reboot and the second one right after, I was just using the camera after not using my phone for an hour... I don't know what I should do,I really like this device in every other way. Replacing with another unit doesn't bring anything I'm afraid and I don't want another device to be honest. Let's hope for a quick update that fixes this MAJOR bug. Really...this is serious trouble and I don't understand how on earth it's possible to release a device this way. The have no employee who could test this device for at least a few weeks?[emoji20]
[G3 Q&A, Help & Troubleshooting] PCC:
Just got the OTA let's see if it helps with the shutdowns...
[G3 Q&A, Help & Troubleshooting] kanexyz:
The link seems legit to me, I'm in Thailand and my phone is also bought in Thailand just as the link referred.

from the update last night until now still has no problem at all, I will try and test every possibilities that make my phone shut off before the update and let everyone knows (below 50% battery, using camera app, maps etc.)

hopes this firmware helps, eventhough LG does not say anything about the change log on this firmware about shut down problem but I guess it should pretty much solve the problem. As far as we know it should be the problem with battery or power option. The way they address it as "Power Optimization update" may referred to it.

Cheers !
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Just got the update in Australia on a unbranded bought from Taiwan from my current sig to V10e-TWN-XX.

Lets hope fixes the shutdown issue
[G3 Q&A, Help & Troubleshooting] Dave52:
Just getting an update now. Sim free in the UK. It's 43.7mb in size and says it's for "Apps" whatever that means.

That's taken me to:

Kernal: 3.4.0

Build: KVT49L.A1404795316

Software: V10e-EUR-XX
[G3 Q&A, Help & Troubleshooting] J_Dutch:
So no kernel update...I'm no developer but I have a feeling it's kernel or hardware related or else it wouldn't be so random would it?
[G3 Q&A, Help & Troubleshooting] erhanersoz:
can't agree you more :crying:

this is a great phone but the possibility of letting me down anytime/anywhere is a pain in the ass.

rule #1 i MUST rely on the phone that i'm using... if this phone will constantly make me wonder whether it shut itself or not, then it makes itself no different than an expensive brick to me
[G3 Q&A, Help & Troubleshooting] dex.:
mine updated to v10e-eur-xx from 10a this morning too. (32/3 from Amazon.de)

this is what was in the update if anyone can make sense of it. https://mega.co.nz/#F!Zt0zFIBI!H22aEKy7OUjiCuj58sgVow
[G3 Q&A, Help & Troubleshooting] J_Dutch:
It's funny you're quoting that post of me, I bought the device anyway. I couldn't resist it especially for its camera and the screen size.

Every day I love this device a little more, I just didn't expect this bug to be in every device...a little naive maybe...
[G3 Q&A, Help & Troubleshooting] Jan-M.91:
Good morning everyone,

I am thinking about pruchasing an LG G3. Well now I worry a lot because of the shutdown-bug - I just need a phone that is reliable and high end.

Is anyone out there who recieved the update and does not have the issue anymore?

What I found interesting too: The German Amazon website does not list the G3 as 'in stock' anymore, they say that people have reported issues and that they do investigation to solve that.

Greetings from Germany,

Jan-M.91
[G3 Q&A, Help & Troubleshooting] Adronicus6:
By the description, it seems more and more a software problem related to the deep sleep state.

Did you get your G3 in HK?
[G3 Q&A, Help & Troubleshooting] Pedrules81:
I have never had the shutdown issue (I have my G3 since July 2nd), I'm on v10e now but with v10a it dind't happen.
[G3 Q&A, Help & Troubleshooting] J_Dutch:
The problem is that you can't say anything about it. It happened to me when I wanted to take a picture (after a week use without a shut down). I tried to take a picture of something funny that my little kid did. If my kid didn't do it and I did not take a picture I wouldn't have had a shut down and would still be thinking that my device would be fine. It's random and can happen to everyone owning a G3.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
wow, what a risk !!! i don't have that courage mate, it's like a russian roulette.

i'll wait a little more (5-6 weeks, which is a long time for a problem like this to be resolved) and then decide

PLS LG RESOLVE THIS BUG...
[G3 Q&A, Help & Troubleshooting] J_Dutch:
I know, but Russian roulette could get you killed, G3 probably not!;)

I assume LG will fix this soon because else this brand is dead as hell. This is a flagship so if they don't fix it this will be my last LG period and a lot of people with me.

It was either this device or the M8, and I was looking for a good camera so...not really another option for me. And I had a nice offer from Vodafone with a free Gwatch and quick circle case, this offer was temporary so I couldn't wait for 6 weeks.
[G3 Q&A, Help & Troubleshooting] skingg:
My brother's LG G3 purchased on the 4th of July (with zero issues) also had an update today:

Kernel - 3.4.0 - (unchanged)

Build Number -KVT49L.A1402485356 to KVT49L.A1404795316

Software version - V10b-SEA-XX6 to V10e-SEA-XX6

Download size : 175.82mb size

SEA probably means South East Asia.

Although I do not own the phone but I check this thread daily hoping everybody's issues would be resolved. :)
[G3 Q&A, Help & Troubleshooting] ll_l_x_l_ll:
ok. I have had my phone since 3 weeks now. not a single reboot or shut down " knock on wood"

however it seems I have an old software version ? because when I go to the phone and check for an update. there is a new one called

v10e-JUL-08-2014 and it says its power optimization fixes.

honestly I do not want to update it. I do not want any problems with my device and my power optimization seems fine. I think its this stupid update that destroy the phone
[G3 Q&A, Help & Troubleshooting] Dave52:
That's the one that's coming around today. I installed it this morning. I don't know if it's fixed anything... but I've had no problems as yet.
[G3 Q&A, Help & Troubleshooting] dbaric:
Well, we are suffering with shutdown problem with v10a or other older versions. Although we still don't know if this brand new update solves our problem, how could it be that " this stupid update destroys the phone" ?!?
[G3 Q&A, Help & Troubleshooting] steiner.ch@gmail.com:
Same issue here...

Model: LG-D855 32GB

Carrier: Swisscom

Version: V10b

Root: yes

Rom: SphinX G3 Neo V2.0 for D855

SW-Version: V10b-EUR-xx

Additional: Nova Launcher pro, G3 Tweaksbox, texdroider_dpi auf 530 eingestellt

The device shuts down randomly once or twice a day. I never could see when it happen. :( :mad:

During the night I have plugged it in to charge in flightmode and it never caused any troubles. I use it as my alarm clock - I'm a little worried about that !!!

I now ordered a new SIM Card and will see if that move solves the Problem. I hope so! :cool:

Cheeeeeers

Andreas
[G3 Q&A, Help & Troubleshooting] Batfink33:
Well, just to let you guys know. I was in my local Carphone Warehouse at lunchtime. The sales guy got talking to me and I mentioned I'd had a G3 but returned it. He told me that branch has had about a 50-60% return rate for them and he said they've mostly been for shutdowns (mine was for a flickering display although I had a few shutdowns too). LG will know about this if that's the return rate! Hopefully its only a software problem and there's a fix.
[G3 Q&A, Help & Troubleshooting] dimkit:
With 10e shut down still exist just confirmed from a guy in another forum.
[G3 Q&A, Help & Troubleshooting] Sanotsuke:
I have a v10b ..

and so far i havent experienced any shut down yet.

Lol.

Im from singapore.

I totally have no issue with the phone at all.

except their keyboard kinda sux lol.
[G3 Q&A, Help & Troubleshooting] tscjoki:
So the problem seems to be related to the radio when connecting to the network and the camera.

Mine is often shuting down when I open the camera and when I reboot the unit when it is connecting to the network without the charger connected.

But since 6 days I had no shutdown now...strange..
[G3 Q&A, Help & Troubleshooting] kanexyz:
It has been 24 hours since the update v10e and it still running just fine without any problem. I have tried to do everything that I had problem with and it has no problem at all! Hopes it will solve the problem forever

Will update you guys daily.