yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] ViksaaMk:
Contribution to the issue of random shutdowns

Like the other forum members here, I'm facing the same problem with my LG G3 (D855, V10e). See full specs in attachments.

I have the phone for more than a month and I started experiencing the "random shutdown issue" two weeks ago.

I started logging the boots in order to get a pattern of some kind. Here are some things that I noticed (reading this long thread and from my personal experience):

1) It seems that the shutdowns appear when there is prolonged period whit no active use of the phone (sleep mode)

2) Shutdowns never happen during active use

3) Level of the battery doesn't affect the shutdown (it can happen on 30% as well as on 90%)

4) The frequency of shutdowns may vary (currently I get around 0.8 a day)

5) The issue has been noticed both on not rooted and rooted devices

6) The latest update (V10h) reportedly should have solved the issue, but users complained that they got shutdowns after 15 days

Since LG hasn't commented on the issue I'm suspecting that it's more likely that this is hardware rather than software issue (I hope I'm wrong). I'm speculating on this one, it might be due to some faulty signals from the sensors and the phone shutdowns in order to protect itself (since there is reported issue that some G3s overheat, so while they were fixing that issue, they might caused this one; just saying, it might be total bs on my part).

I don't know what engineers in LG are doing or it might be down to politics of the company, but this is unacceptable for a flagship phone! They have to address the issue instead of ignoring it.

P.S. my esnoutgodate is 20140712 which is not conclusive if it falls in the category of "faulty batch" or not.
[G3 Q&A, Help & Troubleshooting] ced357:
Since i am on v10h, i am facing many shuttingdowns... Today during a call and yesterday during a shot with flash ! I wish v10i will work better...
[G3 Q&A, Help & Troubleshooting] tschmid:
Since on 10h 10 days without shutdowns/reboots

Gesendet von meinem LG-D855 mit Tapatalk
[G3 Q&A, Help & Troubleshooting] tomb007:
After updating to 10h, My UK LG-G3 16Gb had an uptime of 17days before it got into some issue that drained the remaining 20% of battery in an hour, causing it to shut itself down at 1% battery life (in an orderly manner). Before than, it was crashing (or in later versions, restarting) every 2 days or so.
[G3 Q&A, Help & Troubleshooting] homer285:
So many people with this issue, there must be some cause, perhaps an extensive poll stating factors such as apps installed, wireless charging, whether or not any secret menu items have been disabled/enabled etc, rooted or stock, ota's taken and if so how soon after did the issues occur? idk

I have just recently received my new device, on my third G3 now, first one had a crack in the housing, second one battery wigged out and had the reboot issue(I think due to extreme heat from wireless charging and disabling stuff in dialer menu) and never stopped overheating.

This new one so far has been perfect, 10i firmware, no heat issues, between 4-5 hours ost also opted to not use wireless charger jic, early days yet but seems either the device is new batch or other reasons.
[G3 Q&A, Help & Troubleshooting] aero_a:
Just want to share my experiences. I have an Australian, Telstra branded d855 which i bought start of August. Was fine for the first week then the shutdowns started. Got random shutdowns every 1 to 2 days. Towards the end of August, I updated to 10j. I initially switched to Art but had a weird freeze the next day so switched back to Davlik. Phone has been going well since. Havent noticed any shutdowns or reboots. Phone did get hot from time to time but found out yesterday the temperature protection thing was disabled so have re-enabled that. Hopefully it wont overheat anymore
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
ART 10j

First shutdown in 25days on ART 10J ....had to pull out the battery too. any advice?
[G3 Q&A, Help & Troubleshooting] crni6:
Go back to devlik...art is at beta stage.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
the battery is horrible on dalvik, sadly
[G3 Q&A, Help & Troubleshooting] antonis_sp:
I've had several crashes on ART.

Had to switch back.
[G3 Q&A, Help & Troubleshooting] bokid95:
Hi people. I'd like to ask if there's a problem with every LG G3 or only with the first batch.

Does anyone have bought G3 in september with the same shutdown problems?... I want to buy it but i'm not sure that i will not have that problem on my G3.
[G3 Q&A, Help & Troubleshooting] commando6:
Mine's an early sept set. Just this month itself it autoshut 3 times. Had to do a battery pull. Decided to google and chanced upon this thread. So it's a known problem... will have to make my way to the service ctr some day.

Has anyone had theirs repaired/replaced on the spot/within the same day?

EDIT: V10i-SEA-XX
[G3 Q&A, Help & Troubleshooting] stevehurcombe:
Problem has been fixed

Hi,

I've had all of the problems mentioned in this thread, overheating, restarting after the restarting frenzy I would lose 20-30% of battery charge. Updating to 10H (and a factory reset) did not solve the problem. However just as I was about to return the phone to LG for a repair, their repair process required that the phone was factory reset.

I took the opportunity to reinstall my apps, one-by-one, starting with Waze which has triggered consistent resets. After all it *could* have been one of my apps.

I have now reinstalled all of my apps and the phone is stable and battery life is much better than it has ever been.

So if you are still having problems, try a factory reset after the firmware update.

Best regards

Steve
[G3 Q&A, Help & Troubleshooting] Loaded1001:
From my point of view this has always happened, no matter which software version or ART/Dalvik. The normal case is that it shuts down when I take a picture or receive a text when not connected to WiFi. I then have to either remove/refit the battery or connect the phone to a charger and then restart.

The fix, for me anyway, is to turn OFF location services.

Simon.
[G3 Q&A, Help & Troubleshooting] darkshot:
Anyone know if there is any app that shows the error logs and system events? Which happens in windows. So we can identify the cause of the problem.

My six days after restarted again.
[G3 Q&A, Help & Troubleshooting] ch33kster:
Yes, my phone reboots itself after it hits a certain number of hours in the uptime. Seems pretty consistent.
[G3 Q&A, Help & Troubleshooting] ultimate11:
Are You working at LG?
[G3 Q&A, Help & Troubleshooting] ced357:
For sure...
[G3 Q&A, Help & Troubleshooting] stevehurcombe:
Nope

No. You can Google me, there aren't that many Steve Hurcombes in the world :)
[G3 Q&A, Help & Troubleshooting] xaotikus:
Sound fun? but It helps me.

Sounds funny, but my problem with reboots was solved with installation of "uTorrent" and keeping it in memory. So i think it`s the software problem at first.
[G3 Q&A, Help & Troubleshooting] cris555:
It seems that the culprint for shutdown issues is the weather sync.. I am experiencing shutdown issues everyday and pulling the battery to reboot... Ive noticed that whenever the weather widget is synching my phone freezes and shutsdown.. Ive changed the setting to manual sync and now my phone is not shutting down on its own for 6 days now.. Hopefully this can help others.
[G3 Q&A, Help & Troubleshooting] J_Dutch:
What? This problem still exists? I'm so glad I returned the device right away. I really hope for you guys it's being fixed sometime. It's a great device and still miss it somehow.
[G3 Q&A, Help & Troubleshooting] if4ct0r:
There's an app called "aLogcat" - to view logcat on device. Not sure what you mean by "which happens in Windows" though.
[G3 Q&A, Help & Troubleshooting] Footballer55:
Repair did not help -Shutdowns still remain

Hi Guys,

I would like to also share my experience with this smartphone. First of all I think that this phone is great, however these shutdowns and soft restarts are really annoying. I bought phone in Slovakia in August and everything looked ok. I customized it, downloaded various Apps and I was really impressed by screen and other stuff. After one week when I was listening radio phone softrestarted itself. I just thought that I did something wrongly and therefore I did not interest about it. After another one week first shutdown came and I had to pull battery out to be able to turn phone on. I assumed that there was crash by system. In third week after purchase I had another soft restart and I started to check the web about this issue and found this thread. I downloaded boot log, stability test to check my device. In stability test it was really horrible as my phone was able to run it only for 5-10 mins. Therefore I did factory reset but this did not help either because after another 8 days I got shutdown and I again had to pull battery out. I went to the seller and claimed this issue to be repair. The phone was sent to offical LG distributor and in middle of October I received repaired device. However after 3 days of usege the phone has had another 2 shutdowns and 1 soft restast. I went back to the seller again and the phone was again sent to official LG distributor for repair. If smartphone does not work properly I will ask for refund because this is not acceptable. On ther other hand I am rally curious and sad why LG has not done official statement about this issue as many of us have this problem. :crying:

When I get money back I will consider another brand as LG really disappointed me.
[G3 Q&A, Help & Troubleshooting] aero_a:
Just want to share my experiences..

I've got an Australian D855K 16GB version that I bought at the start of August (about week after it was released here in Australia).

Was fine the first week or so then the shutdowns started happening. As people have repeatedly seen, shut downs were random, sometimes over night, sometimes during the day, sometimes while in use, sometimes while not in use.

Towards the end of the August I updated to V10j-505-01 using one of the methods found here on XDA, and it was fine for a few days until I switched the phone to use ART. A day after switching to ART, the phone froze and I had to take the battery out to reboot it.

After switching the phone back to DAVLIK though, I havent noticed any random shut downs while the phone is at rest.

I have noticed the phone heating up during some use, especially when taking panoramic shots out in sun light - the area around the power button in particular gets pretty hot. It has only rebooted once during use from over heating, but that was while I was doing panoramics while using the "High Temperature Property OFF"/"Thermal Daemon Mitigation OFF" tweaks.
[G3 Q&A, Help & Troubleshooting] frank straube:
Hardware flaw

The shutdown problem can appear after a few days, weeks or even months. If it were a software problem it would happen from the start. So for me it is a hardware problem, probably because of a component being damaged by the heat of the phone, and the phone needs to be replaced.

The shutdown being so common LG must be aware of it, and has probably corrected the problem in the latest phones. I hope so. It would be helpful to know if recent phones also have this issue.
[G3 Q&A, Help & Troubleshooting] Loaded1001:
Finally sorted mine by turning off the Geo location for photo's, has not done it for well over 1 week now - previously I did not go for one day or so without this happening when taking a photo.
[G3 Q&A, Help & Troubleshooting] scgf:
I have a OnePlus One which is also plagued with spontaneous shutdowns. I'm sending it back within the 14 day returns window. I've ordered an LG G3 - assuming the problem was with the OPO. Looks like it's pretty widespread with Android generally. My Nexus 5 has done it a couple of times - rare though.
[G3 Q&A, Help & Troubleshooting] dex.:
I have had my early pre-order D855 32GB replaced.

First impressions of the new one is that the stability test has so far run for 2 3/4 hours without an issue (180 runs, RAM 6050 runs, still running), where my original one would not go for more than 20 minutes without rebooting with the stability test. Also did not reboot during the initial boot and setup, where my first one did!

New phone came with original firmware 10A so first step was to go through the OTAs in the order they came to get it to 10L (just in case the earlier firmware was responsible for overheating and damage).

This new phone has IMEI starting 354153-06-93xxxxx and S/N 407KPMZ93xxxx

My old phone has IMEI starring 354153-06-22xxxxx and S/N 406KPMZ22xxxx

Will see how I get on, though first impressions are more promising. Not sure if the phone is just being throttled more to prevent overheat damage, though I don't play games needing the full performance from the phone anyway.
[G3 Q&A, Help & Troubleshooting] emrexcem:
exact same issue tried everythink but it didnt work will try to install a custom rom now will post the result
[G3 Q&A, Help & Troubleshooting] lexman098:
Have you guys tried Safe Charge?

https://play.google.com/store/apps/details?id=com.sash.sodeliminator
[G3 Q&A, Help & Troubleshooting] Woodruff123:
Solution found

Found solution, thats working for me. Problem is in Camera GPS. Just disable Settings > General > Location > untick "Camera"

Problem is only in this. 4 days without black screen on ART
[G3 Q&A, Help & Troubleshooting] ch33kster:
Previously on the software version "i", i had random reboots, and certain apps will just close on its own 10s after opening them, however it all stopped after changing my runtime to ART. Now on software "j", had 2 reboots so far, but I guess it is app related as I was having issues with some apps.
[G3 Q&A, Help & Troubleshooting] dex.:
I have not experienced a single unexpected shutdown/freeze/reboot with this new phone. Has been nearly 3 weeks now and all looking good :good: :cool:
[G3 Q&A, Help & Troubleshooting] kroutony:
It doesn't work. I did a factory reset and set this option to false from the start. The issue just happened in 24 hours from reset.:(
[G3 Q&A, Help & Troubleshooting] darkshot:
Not have to register as an error log with time and date?

The mine was about three weeks without restarting alone, but today it restarted twice. Was with 10c and was restarting, I switched to deodex 10n and the problem continues.
[G3 Q&A, Help & Troubleshooting] mouf83:
Fixed for me

Hi guys, had the same issue, it kept shutting down quite frequently. Visited LG G3 store and they recommended to upgrade to latest software which I did but obviously did not fix the problem. I was not convinced with some suggestions about Reset to factory settings and then install app by app to see which one is causing the issue. Instead I decided to disable some features of G3 which are not available on some other android devices or at least not activated by default (my wife has a Samsung S5). So I disabled the Smart Notice widget and lucky me, it did not shot down for the last 10 days! (I hope it's a permanent solution, it was not really an added value widget). A bit disappointed since no official feedback from LG on this common issue.
[G3 Q&A, Help & Troubleshooting] ced357:
Yesterday was the day of my first shutdown on Lollipop...

Now i can say nothing related with software.

Im sure its hardware issue.
[G3 Q&A, Help & Troubleshooting] ben.cordy:
I've also had the issue. A hard reset seemed to correct the issue until I updated to lollypop (via full wipe install). All was fine at first then it suddenly started to shutdown again (3/4 times) . Only thing I can spot as different is had been using the GPS camera setting for the first time. I've turned it off now and will see how it goes and report back.
[G3 Q&A, Help & Troubleshooting] sidzim:
When I installed Qualcomm Battery guru phone stops reseting and shouting down.It runs without problems.
[G3 Q&A, Help & Troubleshooting] kroutony:
I'm wondering if it's about power management,.I noticed that the power level reduced about 10 percents every time when it shutdiwn itself. And it looks like hardware problem since bug on lollipop was reported.So I guess if the battery caused this bug? Had someone tried to change the battery to solve this?
[G3 Q&A, Help & Troubleshooting] commando6:
I reset my phone on Sunday. Did an OTA to update to 10K. Then reset it one more time. Installed some of the more important apps. Just last night while I pulled down the menu, it shutdown. Definitely a hardware issue. :mad:
[G3 Q&A, Help & Troubleshooting] emanimal:
From my experience and understanding I think it hasn't to do to with battery. I have my G3 855 for about 3 months and since then It did shut-down 3 times; in my case battery was fine. In the first time I was shooting some pictures with Geo tagg on; the second I can´t recall and yesterday I was browsing through my contacts to send a SMS when all of a sudden it went pitch black. Had to remove battery.
[G3 Q&A, Help & Troubleshooting] commando6:
Got my set back after 1 day at the service centre. They replaced the motherboard hence there's a new IMEI. Hopefully it's not going to shutdown anymore!
[G3 Q&A, Help & Troubleshooting] darkshot:
I disabled the Smart Buyer and my device was about 15 days without restarting alone. But today for my unhappiness he resumed alone.

Usually when he does that, he's cold and unused.

There is no event log for android in which we could find out what is causing the failure?
[G3 Q&A, Help & Troubleshooting] vollmilch:
Anyone with custom kernel witnessed the shutdown?

Reminds me of too low voltage at idle frequencies on my nexus 4. You could try to increase the voltages for the low frequencies. Just a guess..
[G3 Q&A, Help & Troubleshooting] tscjoki:
Any news about the shutdownproblem ?

Mine was getting worse with 10L :(

Did anyone test it with Android 5 ( Version 20A....C ) ?
[G3 Q&A, Help & Troubleshooting] ced357:
Mine on 20A, 3 shutdown in 2 weeks of use...

---------- Post added at 09:13 AM ---------- Previous post was at 09:12 AM ----------

I really can think now problem is coming from hardware...
[G3 Q&A, Help & Troubleshooting] tscjoki:
So, the problem isn't still solwed :(
[G3 Q&A, Help & Troubleshooting] Scottr6:
Mine has stopped doing it but has a developed a new issue where you can't unlock it first time. When I press the power button the screen comes on for a second then goes off, it's a pain but I'd rather put up with that than the phone turning off.
[G3 Q&A, Help & Troubleshooting] illuminaughty:
SOLVED?

So... I was having the same shutdown problem when charging at night until 3 days ago. I believe it was due to a non-LG G3 charger being used. I was using a dual USB 3.2W wall charger and noticed that is what is causing my shutdown. I think it is related to a temperature safety or something like that. Not sure if this helps anyone having this problem... but worked for me.
[G3 Q&A, Help & Troubleshooting] tscjoki:
Mine had the same problem 4 days ago...but it was the first time it did that.
[G3 Q&A, Help & Troubleshooting] 77th:
..this was solution for me....

Hi guys,

Had the shutdown problem with my g3. It happened about week after I got it and when it froze I did too ? Been reading a lot about problem since and eventually found out what was causing my problems..

Still running on kitkat, and haven't done any type of reset after the problem came.

It happened to me 2 nights in row at about the same time, which made me think does it have anything to do with sync of any app and I found out that my problem was caused by Smart notice widget and since I removed it haven't had any problems afterwards.

I also had battery drying issue and got solved mine with an great app - Snapdragon BatteryGuru. Try it out it's amazing!!!

Hope my experience will help at least some of you,Greets
[G3 Q&A, Help & Troubleshooting] Nielsie 2013:
not everyone

Hi i have a 16 gb g3...the problem with my phone is simular but not exactly the same...

It shuts down regularly but everytime it shuts down is when i'm using the camera app or flashlight app. Not everytime i use the apps. I tried installing a different flashlight app because the first seemed to have issues. But the problem remains. I'm waiting for an android L update hoping this will fix it. I can't juqt restart my lg after shiydown i have to take out battery. I know its not the same problem as most of you have but i noticed tjere are a few who do have to take out the battery so my question to them is. What app are you using when the shutdown occurs?
[G3 Q&A, Help & Troubleshooting] ced357:
You have the same problem as us, it must be sent your phone to after sales service so that it changes the motherboard.

Lollipop change nothing for this...
[G3 Q&A, Help & Troubleshooting] tscjoki:
I finally changed my phone yesterday and until now, I had no more rebout neither a shutdown. Also the new phone is much more fluid now, nearly no lags. It was on 10a when I got it, and now it is on 10L.
[G3 Q&A, Help & Troubleshooting] s-a-k-a:
I have the some problem..

I think the problem is related to update app in google play.

My phone turn off when there is app to be update in google play. I tried with changing options in google play, but that nothing has changed. He still turn off by himself..

Pay attention to whether the moment when you turn on the phone if there are some app what need to update..
[G3 Q&A, Help & Troubleshooting] tscjoki:
It is definitively a Hardwareproblem .

Since I got my new G3 a few days ago , I did not have any shutdown or rebootproblem.
[G3 Q&A, Help & Troubleshooting] necrogeddon:
info for European owners

Regarding the whole bug thing with G3 (random shutdowns, lag etc) should be a hardware problem. Specifically, batches with serial numbers beginning with 410 or 411 are working flawlessly. Previous batches do have all "symptoms" already mentioned
[G3 Q&A, Help & Troubleshooting] s-a-k-a:
where to found serial numbers?
[G3 Q&A, Help & Troubleshooting] necrogeddon:
The S/N is shown outside the box on the sticker with the rest of the device info
[G3 Q&A, Help & Troubleshooting] s-a-k-a:
My is 407...

And his only problem is that he turn off when is some app update in google play. I dont know if i have to delete some app or some app from LG or change some setting...? :(
[G3 Q&A, Help & Troubleshooting] j_h3000:
guys im going to buy a used LG G3, and im curious about this shutdown problem ... if i want to test the phone before i buy it, how long should i keep the camera running before the phone shuts down ?

how can i be sure that this phone is flawless ?
[G3 Q&A, Help & Troubleshooting] Footballer55:
Referring to your question my LG G3 turned off when I used various applications. First shutdown when I was listening radio, second and third shutdown when I wanted to call someone or just finished the call. the last time it happened when I turned Shadow Kings app off. I sent my phone 3 times for repair but they just changed some capacitor and did the update with new OTA release. Last time they declined my request for repair as they tested and no shutdowns occured. I am really dissappointed with the approach and I have to contact some authorized expert which can confirm this issue and than I can get money back I bought my phone in mid August and almost 3 months is in service centre. :(
[G3 Q&A, Help & Troubleshooting] SaidGA:
Tmobile model D851

I have a T-mobile 32GB version, and it has this issue as well. The only way to reboot it is by either remove the battery for more than 10 seconds then reinsert it, or by plugging it to the charger. I have asked to replace my phone, and the new phone is doing the same exact thing. I live in Israel now, and the first thing I did when I got the phone is SIM unlock, so I'm not sure if this is related. The only three common things between the new phone and the old phone is battery, SIM card, and SIM unlocking the phone.

To this day, with two phones, I can't determine if this is a software issue or a hardware issue!

Any ideas are welcomed!
[G3 Q&A, Help & Troubleshooting] SaidGA:
I Experience the same thing on a T-mobile U.S.A phone (a.ka. D851), SIM-unlocked using it currently in the middle east.