yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] turt:
32 for me too
[G3 Q&A, Help & Troubleshooting] butcher0:
32gb version here as well. Does anyone actually know if this is a hardware issue? Would hate to send the phone in and wait a week or two to get it replaced with the same phone with the same issue. My guess is that LG has not produced different versions of them already anyways?
[G3 Q&A, Help & Troubleshooting] Astorrin:
Got the 16 gb version and had shutdown problems for 7 days, every night it choose to shutdown.

Then i did a factory reset and it haven't done it for a week now, not rooted.
[G3 Q&A, Help & Troubleshooting] napalm78:
Hi all,

Today is the 11th day with the phone.

3 shutdown.

2 in the night with firmware 10A.

1 during the day (but in stand by) on last Saturday with firmware 10E.

I left the phone switched on for all nights since the beginning.

I'm increasingly convinced that it is a software bug that happens in specific conditions....
[G3 Q&A, Help & Troubleshooting] Spirti1976:
I live in Russia so firstly I bought russian edition (16/2 Gb), had it for a week and no shutdown problem. Then I broke the screen (well, my friend broke it), and I bought the SEA version 32/3 Gb. 1st night - shutdown. Turns on with a button. This happened every night, 10e.

After a factory reset and Wake Lock installed everything is fine 3 nights in a row.
[G3 Q&A, Help & Troubleshooting] seventhbarf:
And without wake lock???
[G3 Q&A, Help & Troubleshooting] McBeary:
I have to say, since I suggested Wake Lock earlier and am using it for a long time now, it just seems to minimize how often it happens. I had my first shutdown with wake lock a few days ago. So, it's not a permanent fix, but reduces the problem a lot.
[G3 Q&A, Help & Troubleshooting] Spirti1976:
Yes and thank you for that. :good:

I think I read in the beginning of the thread that the problem disappears for some time after factory reset but then appears again - that's why there's no reason to try it without Wake Lock.
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I really think it's either caused by 1: some problem with the phone going in to deep sleep or 2: some issue that has to do with the cellular data. And I actually believe LG when they say they are going to fix it.

I tried setting it in flight mode a couple of nights now - no shut downs. When I don't set It in flight mode - always shut downs.
[G3 Q&A, Help & Troubleshooting] tgmh:
Did LG really say they are going it to fix it? When and where? can i have the link please?
[G3 Q&A, Help & Troubleshooting] dj_jokke:
What are you talking about? There is no link. A lot of people, including my self, have been talking to LG. People from different countries have been talking to different LG representatives and they have all said the same thing. Seems legit to me.
[G3 Q&A, Help & Troubleshooting] tgmh:
I seriously doubt about it. Blame me if u feel like,but it looks like LG got no clue what is going on nor how to fix this. To not mention there is not even an official word about it even if,day by day,the amount of ppl affected by this bug its increasing. I am so sad,mad and disappointed so that i will probably start to bad advertising them everytime and everywhere i get an opportunity to.
[G3 Q&A, Help & Troubleshooting] dex.:
my first issue yesterday since I factory restored a couple of weeks ago. before then (first couple of days ownership) had a couple of random restarts.

this time knock code did not open phone, nor double tap nor pressing power button did not turn on the screen. pressing and holding did turn on the phone. first time i've had a power off. the last thing I did was take some videos/photos, then open gallery from the camera app, then share and upload to Facebook from the gallery. turned off screen on Facebook once uploaded. went to open the phone to take more photos 5 minutrs later and would not turn on /unlock.

not sure if related to the issue of a cause though noticed phone was much hotter to the touch than normal when I turned it on. battery temp got to 50 deg C when normally around 34 in standard use (like now).

I've since installed temperature widget from antutu cpu master to show cpu temp on home screen. generally 3 deg hotter than battery temp. goes between 36deg C and high 40s in normal operations.

received phone 3rd July, 3 restarts by 6th, restored, ok since. I have been roaming since 17th with data off and just wifi periodically on.
[G3 Q&A, Help & Troubleshooting] frank straube:
I have the feeling that every G3 is affected by the problem, and it is a design flaw. It just happens later and less frequent in most phones. That's why LG denies the problem because it should then recall all G3.
[G3 Q&A, Help & Troubleshooting] tgmh:
Ive got the same feeling,there from my whole frustration...:mad:
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Well, actually in Spain they have no knowledge of this problem yet although I've read this problem also happens in Spanish mobiles
[G3 Q&A, Help & Troubleshooting] aero_a:
Just wondering - does anyone know of anybody who has a G3 that's

never

had this shut down problem?

Am curious to see how widespread it actually is - if it's actually affecting all G3's or just some/most G3's
[G3 Q&A, Help & Troubleshooting] dubart:
I have a Croatian 32 GB version, titan grey, 10E. It shuts down twice a day, when not in use, but today it shut down in the middle of a phone call :(
[G3 Q&A, Help & Troubleshooting] tgmh:
All i can say is here,in my country, romanian ppl i know and got this phone,also got this shutdown issue pluss guess what: neither here LG had no idea about this problem,where might be coming from,if it is going to get fixed or smth,to not also mention that they somehow treated me like all this can be my fault so i can gtfo their side as fast as i can. Lucky me Vodafone accepted the phone back and refund.

Now maybe u guys understand why i am so damn pissed :(
[G3 Q&A, Help & Troubleshooting] constantG:
My two handsets did not shutdown whilst in an idle state like most of the posts in this forum. D855 uk 16gb. but they have both displayed a tendency to shutdown immediately after rebooting, without the USB cable plugged in. However after updating my handset to 10f yesterday, I no longer have any shutdown issues.
[G3 Q&A, Help & Troubleshooting] tumpej73:
i have the same problem shut down i Slovenia. only in my case it only happens once a day.
[G3 Q&A, Help & Troubleshooting] zafsta:
Same thing happening here as well...purchased online from Hong Kong. Has happened every night for me and sometimes during the day. Mainly occurs when it is idling, has never occured while I was using it.
[G3 Q&A, Help & Troubleshooting] antonis_sp:
Has anyone noticed the battery level before and after the shutdown?

What I've seen in mine, is a 10% drop on the battery level (can be seen on battery history). Could this mean battery problem causing the shutdowns?
[G3 Q&A, Help & Troubleshooting] McBeary:
There is no drop in the battery. Mine had 75%, shut down and I rebooted. This happened within 15 minutes. As I looked in the stats there was a 10% Drop from around 85% to 75% and the phone still had 75% or at least 74% after the reboot. It seems, that there are just stats missing from before the drop.

Also I noticed, that the phone doesn't just shut down some time in the middle of the night, it shuts down immediately after the last use. But since the next time you power it on is in the morning, how could you know? I logged a few times the time of last use and compared to a battery log which shows no entry after that.

So, it doesn't just happen after not using after 3 hours sleep, it happens right after the last use. So maybe it isn't related to deep sleep at all, it just seems that way.
[G3 Q&A, Help & Troubleshooting] unciu:
some info...

Back with an idiots answer from LG Romania: "please contact the closest LG service center to investigate the product......" nice from theirs side, problem is solved!!! Frustrating for a not so cheap phone....

Near by this, with the application Wake Lock set on "Partial_Wake_Lock" I had no shut downs in the last 36-48 hours but the battery went down relative quickly. Near by screen the next power consumer was this application with approximately 25% of the battery drain, and this will make my phone to last less then 24hours between charges. I stopped now the application, will see...

I remember also that the first shut down was in the second day of use, after one of my colleagues child was playing for longer times with the camera, photo shots in different modes, surely played more then 1 hour with the phone (with small pauses in between), let it on the table face down and after another 1 hour was dead.

The other 2 auto shut downs were, one during the day, without any association and one in the night, when I run a night profile in "Profile Scheduler" paid version application, with all connectivity closed, also ring tones and vibrations.....

Maybe helps.....

Let's push hardly LG for some pertinent answer.... I will complain at LG.com about the answer received about a surely known issue of the phone...

Regards to all of you!
[G3 Q&A, Help & Troubleshooting] seventhbarf:
What I've noticed it's that, at least in my case, it happens at night, but when I charge it during night, it doesn't happen. Have you tried this?
[G3 Q&A, Help & Troubleshooting] tumpej73:
In my case it just hapen randomly, never happened whilw using the phon.
[G3 Q&A, Help & Troubleshooting] unciu:
Died when was not charging over night, I wanted to discharge the battery, as the first uses to format the battery......

With cable inserted was awake in the morning.
[G3 Q&A, Help & Troubleshooting] Tangib1e:
Earliest possible version where this doesn't happen?

I'm sorry if this has been asked before, but I just wanted to check, does this also occur for those of you who've never let the phone update? I.e. with the firmware that the phone was shipped with?

It'd be interesting to know (when considering for purchase) at what point this behaviour was first observed.
[G3 Q&A, Help & Troubleshooting] Batfink33:
It happened to me with stock firmware untouched.
[G3 Q&A, Help & Troubleshooting] dex.:
can install a terminal emulator app and run the "uptime" command. I am using "android terminal emulator" by Jack Palevich from the Play store.
[G3 Q&A, Help & Troubleshooting] jhericurls:
As I predicted, switching off Wi-Fi and just using mobile data over night stopped my phone shuting down during the night. Could be something to do with Wi-Fi sleep/power optimization...but this just applies to my device, it seems everyone has their own unique shutdown issues.
[G3 Q&A, Help & Troubleshooting] tumpej73:
i have just contacted LG service in my county and thay said there is coming a sollution for this within a week or 2 tops.
[G3 Q&A, Help & Troubleshooting] dimkit:
Which country ?
[G3 Q&A, Help & Troubleshooting] kushal.dsouza:
Precise time of shutdown

I have no seen anyone mention this thus far, but for me the shutdown has occurred 3 times so far. On each occasion, I have been using the phone on speakerphone for approximately 35 minutes, i then try to make another call with the speakerphone on, and it does a ring and a half and shuts down. The shutdown for me has always occurred in the above sequence.
[G3 Q&A, Help & Troubleshooting] tumpej73:
slovenia
[G3 Q&A, Help & Troubleshooting] unciu:
:)

Nobody thinks this is maybe the new brilliant LG solution for improving battery life??? I have to ask Samsung to this for my wife's S4 mini...... And if we think launch was delayed relative to HTC and Samsung flagships, theoretical they had enough time to do a good job from very begging......
[G3 Q&A, Help & Troubleshooting] dubart:
If this hits media, LG might face a huge G3 sales flop.
[G3 Q&A, Help & Troubleshooting] tgmh:
This HAS to hit media,otherwise LG wont give a crap on our issue. And im definitely not harsh enough with them at this very moment.:mad:
[G3 Q&A, Help & Troubleshooting] dex.:
could it be related to this?

https://code.google.com/p/android/i....2&colspec=ID Type Status Owner Summary Stars

and would this help diag the issue? https://code.google.com/p/android/i....2&colspec=ID Type Status Owner Summary Stars
[G3 Q&A, Help & Troubleshooting] g3autoshutdown:
try reproduce the shutdown to see if it matches w the sympstom, the four pin on batt?

Hi all, i hav been following this thread since few weeks ago ever since my butterfly s screen dropped n cracked.

This thread is keeping me to avoid the g3, but finally, i hav decided to compromise and choose lg g pro 2 instead. Cant wait for their solution as i need a reliable phone.

I suspect it cud be the contact problem, when its hot, or hairline crack on the solder, either on the phone battery contact or battery contact itself.

for those who r adventurous enuf to recreate the "auto shutdown, battery pull restart",

i suggest one simple n non destructive way,

try putting a small thin piece of plastic/paper w taper long trianglular shape, then put the wide bottom of the triangle sheet below the battery ( below the four metal contact", long sharp taper sheet of thin paper outside the phone, start up the phone normally, then , try slide left or right or pull out to disconnect each pin, its confirmed to shut it down itself on my other htc phone, even on charger, since they are designed to shutdown it if contact loss for center pins, and surely the battery connector pin.

Chk n see if it require the battery pull b4 it can be restarted. N dump all those logs if u need to see if similar.

It cud be other source, but at least this one is worth a try if u know wat i mean... :confused:

Good luck to u since i dun hav the phone to test it for u, hope u cud bear my bad english, n understand the instructions.

;);)
[G3 Q&A, Help & Troubleshooting] sooti:
Guys I work with LG Korea (Company I work for is developing something for their SKT version of G Pro 2), They are very heavy on QA tests before launching a device, every little thing is taken care of, I think this issue is from a particular line and not all devices (most people I know including me have not had a single shutdown issue or battery issue),

In any case they are aware of this issue and are investigating this, they know about this thread (I sent it to my boss who forwarded the mail to them) and they are looking into it, these things take time since they need to look for a root cause and determine a fix,

A little patients, those who can I recommend going back to the store you bought it at and switching it for one from a newer shipment.

---------- Post added at 11:47 AM ---------- Previous post was at 11:44 AM ----------

I have never had a shutdown and most people on forums and websites I am a member of have never had this issue either,

The battery thing is hard to tell, I think some people load the phone full of apps and then it runs out quick others may have a problem, that kinda thing is harder to tell, I can tell you that I have excellent battery life on my G3
[G3 Q&A, Help & Troubleshooting] KnightUK:
Thats easier said than done, ive tried getting mine replaced, but carphone warehouse insist on doing their own checks to see the issue, and with this problem being totally random, the chances are slim to none if it doesnt do it - tried all sorts yesterday and got no where.

But its comforting to know that LG do actually know of the issue and are possibly working on fixing it.
[G3 Q&A, Help & Troubleshooting] menyheart:
LG failing to communicate

Hello All,

I have an LG G3 32GB phone and the same here, it shuts down randomly, once / twice a day usually overnight. I sent an email to LG UK support where they came back saying:

"Thank you for your query regarding your LG G3.

In answer to your questions, no this is not a known issue.

It would appear that you have done everything in your power to resolve the issue, therefore there are two options available to you.

You can either get a repair through LG or go back to your retailer to discuss your options with them seeing as you haven't had the phone for long."

I don't want to send my phone back as I have no replacement and I simply don't think this is something they will be able to "fix" as it seems to be affecting more people.

I also sent an email to BBC (they might be interested) explaining how LG is failing to communicate with their users and giving no acceptable answers for the major issues with their flagship phone. Unfortunately it seems that early adopters became some sort of "beta testers" for LG as this phone has not been properly tested before release. I hope to see some progress but will keep you updated,
[G3 Q&A, Help & Troubleshooting] liamR:
This is BS! According to my sources in one of LG's major retailers (Official Importer), LG knows about the problem and don't have a solution for it yet. It's a well known issue at LG, but they decided to deny it.

Keep emailing major tech websites. I got a reply from some of them saying that they will look into it.
[G3 Q&A, Help & Troubleshooting] knuckle03:
This will be my last lg product if they cant figure this out! For a premium device with a premium price, this is unforgivable :(
[G3 Q&A, Help & Troubleshooting] sooti:
Guys patients, this device has barley been out for a month, remember the iphone 4? the reception thing? every iphone 4 had that issue and they have crazy QA.

LG will fix the issue, but you can either flood them with emails and they might release a quick fix that may break other things or let their QA do their job and they will release a fix that works great, either way they are aware of this issue and are working on a fix, and i'm not talking about local LG reps that claim they don't know about the issue im talking about LG Korea, the HQ, where all issues are taken care of.
[G3 Q&A, Help & Troubleshooting] knuckle03:
Do hope so sir. Im not rich and spending this kind of money is kinda big deal to me.
[G3 Q&A, Help & Troubleshooting] sixstring:
Honestly, if the issue will be fixed by LG somehow it is ok with me....

BUT what's not ok is the lack of communication with people that spent their hard earned money for LG's so called "flagship" device.

And i think how this was handled by LG will stick in the heads of customers.

They have to communicate what they are doing about the issue on a wide base right now
[G3 Q&A, Help & Troubleshooting] menyheart:
Interesting news :)

Check Amazon.de for LG G3 32GB (not allowed to post links yet)

Important Information for the LG G3 Smartphone

for the LG G3 is a new software update is available that fixes the problem of the automatic switch-off according to the manufacturer. The update can be installed directly into the settings on the LG G3 or using the LG PC Suite.

Well, Amazon DE is honest and keeps users updated ... Brilliant
[G3 Q&A, Help & Troubleshooting] hasharijast:
v10e

...installed the version power management software update pushed over the air by LG few days ago to v10e but turn off issue still remains. I had it two times till now. I bought LG G3 through BH Telecom in Bosnia and Herzegovina, so it is EU version.
[G3 Q&A, Help & Troubleshooting] sixstring:
Actually this quote has been there for about a week and it has been confirmed that the update is not fixing the issue.

More important is the information that Amazon has pulled the G3 from it's own distribution because "the device is being checked for not fitting the description", which usually occurs when there is a serious issue with an product they offer.
[G3 Q&A, Help & Troubleshooting] menyheart:
I am aware this is not fixing it, but at least I appreciate the open and honest info acknowledging there is a fault. LG UK told me today that they did not hear this before! :)
[G3 Q&A, Help & Troubleshooting] sixstring:
Nevertheless this is a statement from Amazon and not from LG....

I have yet to read an official statement by LG.
[G3 Q&A, Help & Troubleshooting] menyheart:
Very true. (Hence my email to BBC)
[G3 Q&A, Help & Troubleshooting] D3sokA:
It seems this issue is happening mostly for the 32gb users, are the 16gb users affected too?
[G3 Q&A, Help & Troubleshooting] MarioN70:
Yes, the problem also occurs in my model D855 16GB V10E
[G3 Q&A, Help & Troubleshooting] ced357:
Yes also on 16gb, 2 times
[G3 Q&A, Help & Troubleshooting] Bayton:
Nothing special to add, but I've noticed it's switched from being stuck in deep sleep (10a) to now fully shutting down since updating last night (10f).
[G3 Q&A, Help & Troubleshooting] jhericurls:
Anyone who suffers from shut down, do you have Chrome browser installed?
[G3 Q&A, Help & Troubleshooting] McBeary:
Yes, but since it happens after a factory reset also, it doesn't matter.
[G3 Q&A, Help & Troubleshooting] AromaticARt:
after two weeks i had ONE shutdown after installing... flashlight from market. After uninstall there was no more shutdowns. I have 16gb and I wonder if it was responsible for that
[G3 Q&A, Help & Troubleshooting] charan315:
Shutdown issue.

Its because of the run-time, change run-time to Dalvik instead ot ART check link below:

http://www.androidcentral.com/verizon-lg-g3-has-problems-art-think-twice-switching-runtimes
[G3 Q&A, Help & Troubleshooting] besh007:
Don't think ART is the cause. Maybe it happens more often with ART. I'm on dalvik and my phone shuts down on its own.
[G3 Q&A, Help & Troubleshooting] Fireblow:
hey guys !

I'm from France and I have a lg G3, and I have exactly the same shutdown/deep sleep issue ! (about twice a day)

I got the 16gb black version...

I started with 10a vers. then I contacted lg who quickly replied to update to 10e.. but it didn't solve the problem.. I contacted them again, and they are silent for now...

I installed wake lock as suggested here, and for now, no more issue for about 48h
[G3 Q&A, Help & Troubleshooting] unciu:
updated info 32GB black - Romania

2 nights and 1 day without shut down. WIFI let permanently on and WAKE LOCK disabled (battery went down quickly).

Yesterday afternoon updated to 10e and this morning was awake. At 23:30 battery was 51% and in the morning at 07:30 was 49%. The theoretical "power improvement" given by 10e maybe done something.

Also Tuesday evening I uninstalled Go Launcher and all apps connected to this (It was my preferred one on S4 mini), I use the standard launcher of the phone now.

Keep in touch!
[G3 Q&A, Help & Troubleshooting] topper12:
LG Nordic officially acknowledges the problem

I have a 32gig version of the G3 and after several attemps to get LGs attention I went to the media here in Denmark. That got their attention and LG now officially acknowledges that there's an issue.

Apparently an update is a month away...

I cant post the link the to article, but go to goo.gl slash q4qsrL and check it out
[G3 Q&A, Help & Troubleshooting] liamR:
News from LG Denmark (google translate) -

https://translate.google.com/translate?hl=da&sl=da&tl=en&u=http%3A%2F%2Fmeremobil.dk%2F2014%2F07%2Flg-erkender-problemer-med-lg-g3%2F
[G3 Q&A, Help & Troubleshooting] Soulfly999:
The free german version got the V10g Update today with the google fix for the Fake ID bug i think.

View attachment 2877733
[G3 Q&A, Help & Troubleshooting] bskienhvqy:
Good news. Hope that we'll receive new update last August and it can be resolved this problem.
[G3 Q&A, Help & Troubleshooting] hasharijast:
new update

My LG G3 just got updated over the air to v10g-EUR-XX. Will keep you updated if this version tackles the shut down issue.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
I use to have shutdowns every day and did a factory reset twice and moved from dalvik to art, but still experiencing shutdowns. Then I decided to move back to dalvik, suprisingly never had any shutdown for more than a week now.... hope this solves it.

I also heard other people who solved their shutdowns by going to art, or disabling some functionalities that relates to the gps connection, or even others did some fresh install of the lg software to solve this shutdowns. I guess we just have to find our way out in different directions.
[G3 Q&A, Help & Troubleshooting] sengf:
just update 10g-sea-xx singapore set, testing now , hope wont auto shut down again
[G3 Q&A, Help & Troubleshooting] napalm78:
I confirm the update, it contains:

Power management improvement (Not Specified)

Google patch (??? why?)