yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] das.dian24:
Hi there! been planning on buying this phone this week. But this problem is holding me back. Just wanna ask if this error has already been fixed? is this a software or hardware problem? TIA guys and happy holidays. :)
[G3 Q&A, Help & Troubleshooting] SaidGA:
no fix

I've been using this device since August and running on my second device, and i still have this issue. Nobody has yet to figure out what's the root of this issue. I'm dealing with this issue on both devices.
[G3 Q&A, Help & Troubleshooting] das.dian24:
thank you for that very quick reply, im planning on buying the d855 international version. So hard to decide, I need a stable phone for my job, i really love this phone, but i think i cant bear this problem. :(
[G3 Q&A, Help & Troubleshooting] crni6:
After 3 full months my phone soft reboots by it self just seating on the desk...I think its just softwere problem am I right?;)
[G3 Q&A, Help & Troubleshooting] SaidGA:
Nobody on this forum has yet been able to determine that.
[G3 Q&A, Help & Troubleshooting] crni6:
I know that...I just kidding, have this problem after first update in july and on 10h and 10l(think thats the letters) not having that problem and now at lollipop I have it again. I notice that phone just turn it on by it self and says android is updating ... and thats all...not have to pull up battery or any thing. I use boootlog app that notice me to if phone crash.
[G3 Q&A, Help & Troubleshooting] SaidGA:
You are having this issue even on Lollipop? Are you running the stock Lollipop or the CM 12 version?
[G3 Q&A, Help & Troubleshooting] crni6:
From june when I get g3 it happens to me 4 times just one time I have to pull up my battery and it was first time other 3 time it was soft reboot and last time on lollipop yesterday but I would not be surprised if it happened because of some applications that are not compatible with lollipop or its just softwer bug. If you scare to bay this phone couse of that you shouldt be vouse you got warranty and it not happend to every g3.
[G3 Q&A, Help & Troubleshooting] takis:
This hapened to me tomorrow running latest kitkat... i have a question. Does anybody

This hapened to me tomorrow running latest kitkat... i have a question. Does anybody detect a small light bleed on the bottom corners? Very tiny but still exists. Keep in mind that its easier to spot with white background
[G3 Q&A, Help & Troubleshooting] akinis09:
just want to know if my lg is genuine

good day to all. I just procure korea

made lg g3 d855 with 16g inbuild and

2g ram but am not sure if its genuine

lg because when i tried to enter in to

recovery while holding power and

volume down botton it came up with a black screan with chines stuff at the

left corner of the screan writen in blue.

Build number is jdq39b android

version 4.4.2 plz i just want to know if

its genuine before i proceed to rooting

the phone. Thanks
[G3 Q&A, Help & Troubleshooting] ch33kster:
Hi bro, it is seriously hard to tell. Where did you buy it from? Is it some 3rd party mobile phone store? Or is it from some big name shopping mall?
[G3 Q&A, Help & Troubleshooting] akinis09:
from 3rd party mobile store.is there no any other means for one to check its genuine? Softwar version ALPS.KK1.MP6.V1 RELEASE DATE 2014/11/20 When i check for system update it reply with the sim card is not register to update server please reboot to register
[G3 Q&A, Help & Troubleshooting] crni6:
Here is my softwere info...
[G3 Q&A, Help & Troubleshooting] SaidGA:
Any known solution?

After more than 6 months, does anybody know a solution to the shutdown problem? Has anybody tried a custom ROM and that solved the problem?
[G3 Q&A, Help & Troubleshooting] ch33kster:
The lollipop update solves lots of issues. Home launcher is kind of buggy though.
[G3 Q&A, Help & Troubleshooting] SaidGA:
Yeah but lollipop doesn't solve the shutdown issue!
[G3 Q&A, Help & Troubleshooting] das.dian24:
you guys tried putting a small piece of paper on the battery slot?might be that the battery is a bit loose..

i was about to buy this phone, but got turned off bout the shutdown probs.

I bought z2 and no probs..
[G3 Q&A, Help & Troubleshooting] galr:
So I assume the issue was fixed in the latest updates?

1. This forum doesn't get a lot of new replies lately -> problem is fading out.

2. I see that on other forums they say that the updates fixed the issue for them.

Voda phone update info:

http://support.vodafone.com.au/articles/FAQ/LG-G3-Software-Update

It says "Fixes a 'Power off without user intervention' issue".

This guy told that after Installing PC Suite he managed to get the updates that fixed the issue:

https://viksaaskool.wordpress.com/2014/09/24/lg-g3-random-shutdown-issue-and-how-to-fix-it/

Another comment that got my attention:

http://www.reddit.com/r/LGG3/comments/2ca3x7/is_the_lg_g3_random_shut_down_really_that_frequent/

"My d855 is 1 week old now and I've had 4-5 random shutdowns, one of which was overnight and 2 on the same day. Recently applied the 10g update and haven't seen a shutdown since so here's hoping. I've also had at least one random reboot during the day.

Edit: 21 days later: Haven't had a shutdown with 10g or 10h so far. touches wood".

So.. I'm assuming it's not an issue anymore for people who updated the phone using PC Suite?
[G3 Q&A, Help & Troubleshooting] shinral:
For me the issue is still here, I installed every fw upgrade from 10a to 20f with hard reset every time, and when I try to take a picture using flash the phone casually shut down itself and reboot only if connected to usb charger. It also happen sometimes when using maps or chrome.
[G3 Q&A, Help & Troubleshooting] Jah13378:
+1 exactly the same with me;)
[G3 Q&A, Help & Troubleshooting] SaidGA:
it's not fixed on D851 running 10r

I still have this issue very frequently, even though, I'm running 10r on T-Mobile lg g3 a.k.a d851. I don't what's the cause of this issue and it's worth noting that this is my second LG G3 that I'm using.

One screenshot shows the version I'm running and the other one shows how many crashes I have.
[G3 Q&A, Help & Troubleshooting] sunbir8:
same problem with me. i have the d851 as well running on 10r
[G3 Q&A, Help & Troubleshooting] emanimal:
Since the lollipop (20f) update everything is working fine... never had a single shutdown. I guess I'm lucky!
[G3 Q&A, Help & Troubleshooting] SaidGA:
Lollipop hasn't made it to any of the U.S. carries. I have heard that people still had this issue even on lollipop
[G3 Q&A, Help & Troubleshooting] galr:
It seems there are two issues:

1. Device shuts down on its own without user interaction.

2. Device shuts down on its own when turning on flashlight\taking picture\using GPS etc...

I was referring to #1. I'm assuming it usually happens (happened?) when the device is in deep sleep.

#2 seems like a hardware issue while #1 seems software. That's just my opinion.
[G3 Q&A, Help & Troubleshooting] ced357:
Im on v20f and I always have shutdowns... With all version and updated with ota or by lg PC suite
[G3 Q&A, Help & Troubleshooting] ch33kster:
Hmm, after reading about you guys upgrading firmware through PC Suite, I did the same too. In fact, OTA says I have the latest OS installed, but when I checked via PC Suite, it says I have 2 new updates and began installing.

After everything was done, my phone was stucked in boot loop and the only way was to hard reset it via power+volume down button. No idea why it happened. I am on V20b.
[G3 Q&A, Help & Troubleshooting] dex.:
Thought I'd update on this. I have had my replacement phone for just over 3 months and not a single reboot experienced during that time, so in my case it was definitely my original phone that was faulty.
[G3 Q&A, Help & Troubleshooting] roobs:
I have the T-Mobile variant which I unlocked recently. I normally use the 2G mode only but every time after I shut down the phone and turn it on, it turns off right away(without any splash screen) after I enter the pin and as it detects the networt. The same applies when I choose the WCDMA/GSM mode. Bizarre as it seems, the phone would turn on only after taking out the battery for a while or when putting it to charge. But one thing I noticed is that the phone runs normally only when I leave the preferred mode on auto (WCDMA/GSM/LTE), the phone has been steady till now. Anyone have had the same problem and noticed the same thing?
[G3 Q&A, Help & Troubleshooting] kenny513:
I have this problem also as soon as it boots everything starts to load then boom it cuts off or if I open any thing dealing with camera or GPS or even if it just runs in the back cuts off on its own I'm just gonna send it in
[G3 Q&A, Help & Troubleshooting] ced357:
I'll try ART rather than DALVIK to see if there is a difference...
[G3 Q&A, Help & Troubleshooting] turt:
Yeah there will be : you'll need to wait for 20 minutes after you've pulled the battery so that all apps recompile :o
[G3 Q&A, Help & Troubleshooting] elevation_2:
I tried switching to ART from developer options. Get the warning message etc, phone reboots but comes back with Dilvik. Any clue why?
[G3 Q&A, Help & Troubleshooting] alper.batioglu:
My versions

Baseband: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

kernel:3.4.0

Build:KVT49L.A1402575277

Software:V10b-TUR-XX

Did 2 shutdowns in 2 days after factory reset. Tomorrow i guess i will give it to servise or maybe return the phone :(
[G3 Q&A, Help & Troubleshooting] Lerois:
For information, same shutting down (4 times in 2 days) :

My phone is a 32Gb

Baseband: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

Kernel: 3.4.0

Build: KVT49L.A1401987978

Software: V10a-EUR-XX
[G3 Q&A, Help & Troubleshooting] frandroid-v95:
I have the same strange problem! I have tried it twice and no effect, still stuck on dalvik. I will try it again later but if you find something... Please tell me
[G3 Q&A, Help & Troubleshooting] elevation_2:
Tried about 5-6 times and still cant switch.
[G3 Q&A, Help & Troubleshooting] turt:
So in Germany this is becoming a large scale issue : http://www.smartdroid.de/lg-g3-geraete-schalten-sich-einfach-selbst-aus/

Some people got their phone exchanged but had the same issue with the new one.

No word yet from LG whether the issue is software or hardware related...
[G3 Q&A, Help & Troubleshooting] SperVaxjo:
Mine acts the same way. Doesn't matter if I run dalvik or art. Should I just return the phone?
[G3 Q&A, Help & Troubleshooting] nmx87:
Guys, someone really should make a video on YouTube describe the shutdown issue or spreed this issue on social networks, to warn other people before they buy this phone and to get LG company attention to solve this problem, at least maybe then they will say something about it or they be forced to fix it faster To not lose there customers
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Mine also shut down over night and I am fully stock at this stage.
[G3 Q&A, Help & Troubleshooting] mikex999:
this is of course a firmware bug so it's unuseful to replace the G3, just wait for a fix from LG
[G3 Q&A, Help & Troubleshooting] nmx87:
I don't think so, if that's right, why not every phone have this issue, I mean there's some people don't have this issue

Sent from my GT-I9500
[G3 Q&A, Help & Troubleshooting] toystory:
I am worry this is the bug of hardware

Use LG 2x before, always have this problem,

The shop change 2 new units for me because of this problem, but still happen

try update every update LG provided, but problem still

Trade-in it within 3 weeks........

Use G2 for over 6 months without any issue,. not change to G3 nightmare back again !!
[G3 Q&A, Help & Troubleshooting] toncij:
Hardly any reported to be issue-free. By some reports it seems a whole batch or batches were affected. Probably a hardware defect of a rushed phone... some component might be erroneous and pulls down whole phone with it.
[G3 Q&A, Help & Troubleshooting] butcher0:
I have now returned my phone. Hopefully the next one won't have this issue..
[G3 Q&A, Help & Troubleshooting] Dredd90:
I wrote to poketnow if they can make a video becouse they are very popular channel, we will see if they will respond.
[G3 Q&A, Help & Troubleshooting] SperVaxjo:
Here on a Swedish forum someone stated they been in contact with LG and they know that some phones has this issue and its a software issue. But they don't know when the fix will be released.
[G3 Q&A, Help & Troubleshooting] butcher0:
This seems unlikely.. They admit to having released phones with a known software issue that causes the phones to shut down? My guess is that these phones, especially those within the same country, run pretty much the same software. If that is the case then this would then be a big concern for them. LG customer support told me that this issue was definitely not a case for every phone.
[G3 Q&A, Help & Troubleshooting] SperVaxjo:
Well I guess I will return my phone and get a new one then
[G3 Q&A, Help & Troubleshooting] sunbir8:
EXACT SAME PROBLEM WITH ME. I'm also using the tmobile version.. Unlocked..

I use it on 2g. Another thing I noticed. When I restart the phone... The phone restarts right away.... I noticed that there is bad signal before it a shuts down.... So.... I took out the sim.... And then tried turning it on. Voila! Worked just fine... So I shut it down again and then put in the sim... Turned it on.. Hasn't shut down since then.. It's been only 2 dYs though... But it's something
[G3 Q&A, Help & Troubleshooting] Footballer55:
Finally got refund

I sent my phone 4 times for repair but authorized service was not able to repair it. After each repair the shut downs happened again and I had to pull battery out in orded to be able to turn LG G3 on. When I sent it last time for repair they responded that this fault is not repairable and they sent money back to my bank account. Now, the problem is that I do not know what should I buy as I really love this phone but this fault really annoys me and I do not know if new phone will be OK. I am considering HTC One M8 however I hate the camera there or I will wait for release of new phones after March 2015. In overall I lost trust to LG as a company as they are not able to handle this kind of situation with official statement and admit that phones have issue.
[G3 Q&A, Help & Troubleshooting] ch33kster:
Wait for new release in March.
[G3 Q&A, Help & Troubleshooting] leeqid:
My phone also developed this issue this year. I had it for about two months without any issues. I've kept it stock and took every OTA update, except that I didn't make the move to 5.0 yet.

My issues started with LG apps force-closing (Messaging and E-Mail). It got more severe in the last two weeks when apps I've used before without any issues started crashing without any message at all.

At first the resets and freezes occurred on unlocking the phone only. As of last weekend, they occur very frequently (about every 5-10 minutes). Sometimes I can even observe them during daily use. Sometimes the reset kind of announces itself by stutters, as if the processor was in full load. The phone gets warm. Sometimes I can also observe graphics glitches like box-sections of images or text not rendering properly. A few seconds later the reset or freeze

will occur.

The only thing I can connect the malfunctions to is the cold weather outside, but that's quite far fetched.

I'm currently making backups of all my apps and data and am preparing for a full factory reset and fresh update to the latest stock Android 5.0 firmware, I can find.

If that doesn't solve the problem, I will return my phone.

It's quite frustrating to have the phone fail when I need it most, as a lot is going on for me at the moment.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Same problem here

I have same problem with my D855 16GB.

I went to lg services and gave the phone. At the first, they flashed the phone and said it's ok now but after some days, random shutdowns appeared again.

I also had several factory resets but after several weeks I have same problem again...

now I'm on lollipop v20f and have random shutdowns for once in 2 or 3 days. But it's worse now. It doesn't turn on when I remove and place battery. I have to connect a charger to turn it on.

Really getting crazy...

Don't know what to do...:crying::crying::crying:
[G3 Q&A, Help & Troubleshooting] s-a-k-a:
I update on Lolipop v20f and my LG G3 work perfect. 7 days I didnt have shutsdown. But this error came after I do update.

I am afraid that anything touching in settings or true to fix error, that shoud not have returned stupid random shutsdown.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Mine is updated to V20h and it was ok till today. but after someone called me today, phone just got shut down before I be able to answer the call. When I removed the battery and turned it on again, on start up page was written "Android is upgrading". There was 4 upgrade points . It was kinda weird because I didn't received any updates or download notifications.

Whatever, it's turned on and ok now and I didn't have any random shut downs for about 4 hours.
[G3 Q&A, Help & Troubleshooting] crni6:
That happend to me when I update to 20f but one and half mounth later no shotdown...use log boot to monitor crashs.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
What's log boot?

How can I use it?
[G3 Q&A, Help & Troubleshooting] crni6:
Sorry bootlog uptime...its app that moniyor when your phone had crash, particularly goot for soft crashs when your dont notice that phone crashs.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Thanks man!

Just installed it right now. Does it fix anything or just tracking crashes?
[G3 Q&A, Help & Troubleshooting] crni6:
Just tracking...if crash happens to you offen you should send it to service.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Ok man. Thanks!
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Today I just received LTE update. I hope it would be able to do something about random shut downs.
[G3 Q&A, Help & Troubleshooting] kenny513:
***FOLLOW UP REPORT***

So I went into tmo since my replacement phone has came and put the old battery in it..... same problem idk if everyone is like this but I know for a fact mines wasn't the phone the battery was damaged from excessive heat from the phone
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Really? I didn't have any shutdowns till now for several days(after LTE update) but I run out of battery fast when I'm using it on wifi. And about 4g connection, it discharges so fast when I'm using it on 4g. What about u?
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Crap... I had another shutdown tonight... :crying::crying::crying:
[G3 Q&A, Help & Troubleshooting] SaidGA:
I had this issue completely fixed by just switching networks. Soi have the T-Mobile version, but I SIM unlocked it and was using it in Israel. Then I switched from one carrier to another, and zero shutdowns since. Now I'm back in the united States and I'm running it on T-Mobile and I also have zero problem
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Yeah u probably right. Cuz 4g connection changes to 3g or 2g repetitive here. There is no constant coverage for connections. What am I suppose to do?
[G3 Q&A, Help & Troubleshooting] SaidGA:
Which carrier do you have? And what current version are you running?
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I'm in Iran and using Irancell operator. Running Android 5, V20h version.
[G3 Q&A, Help & Troubleshooting] SaidGA:
If you have friends who are on different carrier, you should borrow their SIM card and test it. I had the same issue on KitKat, and when I switched carrier it disappeared. Did you buy the phone from your carrier?
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I bought my phone unlocked. My friend has an lg g3, too. He bought it recently and he says ha has no problem with his phone. In addition, I traveled to South Korea and my phone was ok when I was using it there but random shutdowns appeared after couple months in Iran.
[G3 Q&A, Help & Troubleshooting] SaidGA:
That's why in south Korea they use different frequencies that doesn't break the phone and cause it to shutdown. At least that's what was my conclusion after I switched carriers, the problem disappeared. Going from 1-3 shutdowns a day to zero in 3 weeks.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I switched to Irancell LTE right now and wait to see what happens. Although I know it will shutdown again cuz connections are not constant here.
[G3 Q&A, Help & Troubleshooting] SaidGA:
After my experience, it's not about how good the connection is, it's rather about the network requesting weird frequency or installing an application. I'm not totally sure!
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I'll try networks. Thank you.
[G3 Q&A, Help & Troubleshooting] SaidGA:
No problem!
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I just realized some of european Vodafone users have received V10j update and shutdown problem is solved for them. But v10j update is not available here for now.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Today I was somewhere that has an unreliable network coverage.

My network mode was on gsm only but I changed it to LTE cuz I needed internet.

My network status was changing constantly (2g, 3g, and 4g) and when I finished using data, I changed it to gsm only mode again but it tturned off and didn't turn on till I comeback to home and connect the adapter.

Now I'm sure switching between operator mode causes random shut downs.
[G3 Q&A, Help & Troubleshooting] SaidGA:
Ver interesting! Is your shutdown issue still very frequent?
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Yes it is...
[G3 Q&A, Help & Troubleshooting] SaidGA:
Sad! It's weird after 7 months of having this issue and I went to a different carrier, then the problem was fixed like it never existed!
[G3 Q&A, Help & Troubleshooting] Reza-Math:
Probably I'll go to Korea again. I'll test a korean operator when I go there...
[G3 Q&A, Help & Troubleshooting] SaidGA:
Yeah, or keep trying different networks in Iran.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I'll try. Thanks buddy.
[G3 Q&A, Help & Troubleshooting] SaidGA:
Yup!
[G3 Q&A, Help & Troubleshooting] gameplayerdo2:
hello. i bought a new battery which was the exact same oem, and it was bad/defective! the original battery seemed to discharge kinda quick so i bought a brand new one. got it, charged it completely, then cut the phone on and it seemed fine but then it started a boot loop! did it about 2-3 times then the phone would come on as normal. but out the blue when i would try to use the phone this rebooting would start. battery percent didnt even matter. 30, 50 75%, it just rebooted. i tapped the phone to see if something was loose inside or whatever and nothing. I PUT THE OLD BATTERY BACK IN AND AND NOOOOO PROBLEMS! so im still rolling with the old battery which now seems fine for some reason, but still waiting on the replacement to come. my phone is a LG OPTIMUS G PRO but could perhaps be the same issue even though its a slightly different phone.

im going to be giving this phone to my mom so i have to make sure everything is 100% because she does not like change! but i know shell like the larger screen than the ATRIX HD'S we both were (are) using. hope this helps..
[G3 Q&A, Help & Troubleshooting] Reza-Math:
My phone was on GSM only mode and I was replying a text message but it suddenly got shut down. I don't have any idea about it.
[G3 Q&A, Help & Troubleshooting] Reza-Math:
I'm tired of this!

Today I had another shutdown. So I gave it to LG center again and told them fix it somehow.

They told me it's cuz of some applications which is not compatible with my device. I told them that I just install apps from Play store and it's totally compatible with my phone. They told me that I should use my phone without any apps for several days. So I just gave my phone to them for several days to test it completely. It's weird. When I asked how should I know what app is not compatible, they said we can't say. They told that I have to install apps one by one, day by day to know what app is not compatible. I'm tired of this .Maybe I throw my phone away...:(