yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] butcher0:
You fail to see that probably 99.9% of G3 owners does not have any(real) issues with their phones.. What do you think your chances for getting a phone with issues are? This thread has been around since the release of the phone. Imagine how long the thread would have been if this was a real concern for LG.. G3 has sold like ice cream on a sunny day. It certainly is a superb phone. Mine had issues, I returned it and received a phone that as for now has not had an issue (7days counting).. No warmups, no shutdowns, no reboots. Could be luck, or it could be hw-related.
[G3 Q&A, Help & Troubleshooting] Area303:
Hi to all

think you that if the problem was hardware, we have all the shutdowns or overheating recently ready at the same time or by the same use?

Because since the V10g, I have had only 2 cuts (no restart) and for 12 days, no problem, everything really works very well, I had yet in the beginning the same problems as you.

the battery does this empty not accelerated, and yet I use a lot the G3 for games, web, wifi etc...

My G3 32mb is July 1.

I thought at one time request an Exchange, but finally everything works without a problem.

sorry for my english :s
[G3 Q&A, Help & Troubleshooting] MisterKanister:
Well, I hope that it stays that way :good:
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Do note : I HAVE HANDS ON EXPERIENCE WITH ALL THESE PHONES. You just read reviews

ALL these phones have a shutdown/reboot issue of thier own. The difference is that the others were released before LG and streamlined a series of updates to fix it overtime. Most of us experiencing issues have manufacturer dates barely a month and a half ago.

The fact of the matter is LGs issue out of the box is not as severe as the others, esp the SGS5, it would not only go into deep sleep but drain the battery badly while doing so.

The issue is between the modem config of snapdragon 801 and various mobile carries accross the world. ( especially Vodafone)

And you have clearly not done enuf research. The SSG5 is the ****tiest flagship phone of all time. period. camera is inefficient, screen is oversaturated, IT IS THE WORST waterproof phone ever, build quality sucks , can shatter easily and more importantly it has cheap ass hardware other than the processor.
[G3 Q&A, Help & Troubleshooting] menyheart:
LG UK called me up and said based on my IMEI number, my device is not a UK device, so I will need to go back to the company I bought it from to send in to LG for a repair. (LG Germany probably?)

I thought these phones have at least EU guarantee,

Now I can email the company I bought this off,

:(
[G3 Q&A, Help & Troubleshooting] sidzim:
Just one thing to mention. Here in Croatia I have LG G3 with 32 GB and with v10a everything works great no shutdown no restarts. I have update my firmware to v10e and so far in the past 10 days i had 2 shutdowns. So, I think that the problem is software.
[G3 Q&A, Help & Troubleshooting] liamR:
I have my G3 for more than a month (v10a), the first two and half weeks I haven't had any problem the shutdowns started on the third week and v10e and v10g didn't fixed it. I think it's a hardware problem.
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Ok i got the official collectors edition g3 in india (lg promotion, these15k LG G3 distributed in india were from the first manufacturers batch, Korea)this is going to sound super wierd but im currently on v10i Indian version, switched from dalvik to ART. And 3 days without glitches reboots or shut downs , a undeniable inclease in battery life. Apps come to the foreground much faster ( not always)....smoother transitios (placebo?).

The irony is that my friend who had no issues with his g3 at all out of the box, ( ordered online, so its from a productuon batch) tried switching from dalvik to ART and 5 crashes in a day.

Can any one else try this on ther phone with v10i and report.

'06' is number of the beast?!
[G3 Q&A, Help & Troubleshooting] ced357:
On v 10g i had 2 shutdowns when i am using camera and i am in an area with bad edge sensitivity...
[G3 Q&A, Help & Troubleshooting] topfloorbottombuzzer:
For any South Africans reading, I had V10d-ZAF-XX firmware on my 32gb D855, experienced shutdowns. Updated to V10f-ZAF-XX, still experienced shutdown. Returned the unit for a new one.

Did a factory reset first thing out of the box. Updated to V10f over the air. Got my first shutdown on the new unit after just shy of 24 hours uptime (I'm using Bootlog uptime app to log shutdowns and/or possible resets).

Still deciding whether I should return the unit and get something else (or maybe try a THIRD G3 unit), or just bite the bullet (on the assumption that this is a software problem) and keep the phone. Other than the unreliability of a phone randomly shutting down, I really do like this phone, absolutely fantastic upgrade from my Galaxy S3.

have a few days to decide, will appreciate your advice!
[G3 Q&A, Help & Troubleshooting] tgmh:
I personally prefered to return the phone for a refund and wait to see if this issue is going to get fixed so i can order a new one or,if they wont do anything and act like the whole life is pink,to get my attention on some other device.
[G3 Q&A, Help & Troubleshooting] carbohydrate:
Did anyone try doing a Jailbreak.....? I'm interested to know if this option works....
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
I was going to do that as well. The problem is that my old phone is a full size sim and they cut down the original one to fit into my G3. I guess I could make an adaptor with a scalpel and plastic!

I am considering an exchange but I have worries that it will be the same issue. LG is loosing big points for not making any public statements about this problem.
[G3 Q&A, Help & Troubleshooting] tgmh:
I totally agree with u about LG losing credit.

Related to ur sim,cant u simply ask them to get it replaced? This is what i would do,was not the case for me tho...
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
In Australia, stores close at 5pm except for thursday which is "late night shopping" day. (9-10pm close). Could go in tomorrow. But Telstra stores are annoying and they often take forever to see customers. Would rather just slice up an old piece of plastic to make a temp adaptor. As long as the metal portion of the sim lines up it will work fine.
[G3 Q&A, Help & Troubleshooting] tgmh:
I can die happy now,i thought this might be possible only in Romania,the place im coming from :D

Well ... if u think u can do that, do it. This way ull avoid getting pissed at someone who's not worth to lose any of ur nerves on ;)
[G3 Q&A, Help & Troubleshooting] kroonys3:
Yep, I'm rooted and still got random shut down on 10d. This is late firmware for Telstra Australia. Has anyone tried a custom ROM though. If any are available yet?
[G3 Q&A, Help & Troubleshooting] JohannP:
I have not experienced any shutdowns for the past week since upgrading to v10g. Either that or it just reboots at night when I'm asleep. Either way, rebooting is totally acceptable compared to a shutdown.
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
Decided to return mine for a refund. I'll have to consider carefully before purchasing an LG product again.
[G3 Q&A, Help & Troubleshooting] frank straube:
Because different phones have different problems with the same software, i think it is a hardware problem. LG will quietly correct the problem on new phones, and try different sotfware patches on older phones. No way it will admit a problem in G3, too much at stake, a recall would be devastating for the company, especially as not every phones have that problem. Never buy the first batch of a phone, or pretty much any electronic device.
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
I'm utterly disgusted with my phone at the moment. I had 2 shutdowns a week ago when I got it. Today, 7 times. Read Whatsapp, shuts down. Switch it on, it shuts down itself. Argh! Returning it Monday. Version 10F.
[G3 Q&A, Help & Troubleshooting] topfloorbottombuzzer:
Damn man, that sucks :( you're rooted aren't you? Have you tried upgrading to V10i using another country's ROM? Maybe that will at least turn your shutdown problem into a reboot problem :P
[G3 Q&A, Help & Troubleshooting] colinmann@msn.com:
random reboot

I believe the problem is due to the interaction between the android locations subsystem and obtaining a location via the mobile phone network. The reason why only some people experience this is it is only some networks and some signal conditions that trigger the phenomenon. I upgraded my firmware and ran it SIM free over WiFi and it was as steady as a rock. I put in a SIM card and instantly random reboots start!
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
I get the just 1 reboot between. 3-3.30 am . this was through monitoring apps. Yesterday i decided to stay awake as the phone does not seem to reboot wjen used frequently. But to my surprise during that time frame my phone just rebooted in my hands. Almost like the reboot is scheduled at that time
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
Yes, I'm rooted. The initial shutdowns were when I was unrooted so I don't think it's related. How's your phone doing?

There is just no way I'll be happy to turn the shutdown issue into a reboot issue. Just unacceptable. :)

[MENTION=3555547]ColinMA[/MENTION]nn. Would it help at all to switch locations off? This is the first phone where I've left it on permanently.
[G3 Q&A, Help & Troubleshooting] inn3rcity:
I have the same problem and waking up the phone only possible when I plug in the charger...

Küldve LG G3-ról
[G3 Q&A, Help & Troubleshooting] liamR:
I think that the problem is indeed connected to the SIM and network connection. I had a SIM from a carrier that supports GSM/WCDMA networks, I had shutdowns 1-2 a day (reboots [MENTION=1085290]v10[/MENTION]g). Now I changed the SIM to another one from a different carrier that supports only WCDMA network and for 3 days I haven't had any shutdowns/reboots.
[G3 Q&A, Help & Troubleshooting] inn3rcity:
I have only one sim and one carrier contract. What can I do? Nothing...

Küldve LG G3-ról
[G3 Q&A, Help & Troubleshooting] chorl:
Hi,

I started with v10a from spanish carrier (Orange), and I freaked out with shutdowns! I can't believe one of top-notch flagship device could experience such issues...

I flashed v10g-EUR, changed to ART, and I've been a whole week with no shutdown/restart. Only a little lag, but such gorgeous screens have a price to pay for..

After flash I didn't have LTE reception, I got a lot of bloatware, and I spent a whole evening fixing things, becoming root, etc...I'm just too old for this crap, I think this will be my last Android..Let's see what unveils on 9th September...
[G3 Q&A, Help & Troubleshooting] srivas95:
Had the same issue

I had this issue, where I had to remove and reinsert the battery for it to work again. I have reset the device, and hopefully it should work again..
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
Changed to ART today and not 1 shutdown yet.
[G3 Q&A, Help & Troubleshooting] inn3rcity:
Me too but after the change only 6GB from 16GB memory left.

Küldve LG G3-ról
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
Has everyone checked their IMEI #? Supposedly the 7th and 8th #s had to do with the batch. If we can establish it was a specific batch then we can at least exchange the phone for a different batch and avoid the problem.
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Mine had shutdowns b4 G and the numbers are 06
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
Mine shut down previously but now restarts itself. You wouldn't realize it because it dos not go to the screen to unlock your sim which is what normally happens with a reboot. So LG have been pretty sneaky with their V10G update.

I didn't even realize mine was rebooting until I saw it do it and go straight back to normal with no requirement to unlock the sim.

Since then I randomly check under settings for the up time and have realized it has been restarting multiple times per day. It wouldn't surprise me if LG's next software "update" made it so the uptime doesn't reset.
[G3 Q&A, Help & Troubleshooting] Pitzbull:
60 hours suggests that mine is not restarting. I appear very lucky so far.
[G3 Q&A, Help & Troubleshooting] dbaric:
Bootlog Uptime is a nice little app to notify you when the phone has been rebooted + log all occurrences. Excellent for this purpose
[G3 Q&A, Help & Troubleshooting] ced357:
Iam on v10e and my phone have had 4 shutdowns Since the begining...

My imei number is #06...
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Permanant fix for India users ( Vodafone Airtel)

Update to v10i indian version

This update brings stablilzation to Edge to 3G switch

Set network mode to GSM/WCDMA.

The shutdown/reboot issue is due to carrier hand-off specifications. The modem is affected by carrier specific setups and LG will need to correspond sith each carrier individually.

This should work on Vodafone EU on 10g as well...if not on LTE , else wait for another ota
[G3 Q&A, Help & Troubleshooting] yankee0903:
V10g-EUR-XX more than 72 hours nonstop without restart/shutdown. It's 32GB bought in Slovakia. Seems the problem is solved.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Well ive had numerous auto-reboots since installing the 10G OTA update, but last night i had a full shutdown with no reboot, had to pull the battery to get it back on - Mine seems to be getting worse in the frequency of the shutdowns, only problem is, its still totally random and i cant work out what causes it to replicate it or even give a technician a rough idea at what he/she should do to get it to happen - ringing LG UK again shortly see what they say, i imagine send it in for repair, but will it do it for them? not a clue due to the random nature of the issue.
[G3 Q&A, Help & Troubleshooting] tgmh:
Im one of those who returned the phone for a refund,planning to wait and see if this issue its going to be fixed so i can get a full working new one. As far as i see,LG wont admit there is a problem here,meanwhile trying different "updates" only to shut our mouth up. Sadly this made me decide to not buy any LG product again anymore and turn my attention to some other brand for now and the future.

Good luck,guys.
[G3 Q&A, Help & Troubleshooting] KnightUK:
Well same old stuff from LG UK "Sorry your experiencing issues with your new G3, i can assure you we will do our best to sort this issue out for you, send it in for repair and within 5 days you will have it back" when asked about the issue, to see if LG UK are aware i got "I dont know, if they do then they have not told us, but my G3 does not do that so hopefully yours is fixable." Meh. Another 5-6 days without the phone so we shall see what happens again.
[G3 Q&A, Help & Troubleshooting] Dave52:
I've just had a look at my phone's uptime and it's saying 125 hours. I guess that means mine isn't rebooting through the night. How does the software decide whether it needs to reboot or not...?

I'm on V10g-EUR-XX.
[G3 Q&A, Help & Troubleshooting] Batfink33:
The fact some phones reboot and some don't suggest its a hardware problem, not a software. If it was a software issue all phones would be rebooting.There are probably batches of phones that are affected.
[G3 Q&A, Help & Troubleshooting] dubart:
That's what I thought and all of a sudden - a shutdown in the middle of a phonecall (10G eur). I really don't know what to do because I cannot return the phone, I can only leave it in a serviceshop for a repair or whatever, which takes time...
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Well, after a week or so with 10g Eur, no shutdowns, but today it rebooted itself. I don't know wether it's the first time or not because no sim code is needed to start. How can I see if it reboots itself during the night???

I guess this is a software bug because since I've installed 10g there have been no shutdowns, which was my problem before updating
[G3 Q&A, Help & Troubleshooting] dbaric:
As I've already mentioned - Bootlog Uptime is the app for you
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Is this the same time?
[G3 Q&A, Help & Troubleshooting] inn3rcity:
Changing from dalvik to art didn't help...

Küldve LG G3-ról
[G3 Q&A, Help & Troubleshooting] Area303:
Since ART et V10g , it works well , I have no reboot , 187 hours , the problem has disappeared for me .
[G3 Q&A, Help & Troubleshooting] Dave52:
Yes, my first G3 used to shut down automatically and I'd have to pull the battery. My new one hasn't done that. But there is a suggestion that the patch forces the phone to reboot through the night to fix the deep sleep bug. My phone doesn't appear to have been auto-rebooted by the patch. I was asking how the patch knows which phones to reboot (to avoid a deep sleep), and which phones to leave alone (like mine).
[G3 Q&A, Help & Troubleshooting] blackmark87:
i have update my lg g3 to v10g and I've changed OS to ART ,and the phone worked for 26h,and then again was shutdown...I am going to replace the mobile phone in the store...cuz that is just unreal..i don't need phone that shuts down by himself
[G3 Q&A, Help & Troubleshooting] tgmh:
Thats the reason i returned mine and ill never ever buy an LG product again. Sadly...
[G3 Q&A, Help & Troubleshooting] blackmark87:
When I get new one,I will see,id it works I will be g3 owner,if now...i will return the mobile phone and buy new one...but i don't know what...cuz g3 is really nice phone...display,camera,etc...but that shutdown problem is big bullshi*
[G3 Q&A, Help & Troubleshooting] tgmh:
Yes,im simply in love with this device,but what can i do when i cant properly use it? Should i pay lot of money for a device being on only if it feels like not going into deep sleep? Thats not normal. I dont know,ill prolly wait to see what new devices will pop up in september and decide after. Still hoping there will be a real fix for this issue,but unfortunately even this topic,which is the most active by far seems like its going to an end...i really dont know what to do,
[G3 Q&A, Help & Troubleshooting] Aevum:
I have a similar problem, not sure if its the same as described in this thread,

The issue is that the phone throttles down becuase it thinks its overheating, so i get around 15k quadrant, 24-28k antutu and other bad results...

but if i turn on the thermal demon, it runs full speed but as soon as i give it some work it gives me a nice messege telling me that its too hot and it reboots.

the funny thing is that i let it cool down, removed the cover and layed it on my solid aluminium Lian Li case. still does it.

I think its something to do with the thermal sensor.
[G3 Q&A, Help & Troubleshooting] blackmark87:
btw did anyone get replace for bad g3 that now works????

or is the 80% of the g3 series bad?!?!
[G3 Q&A, Help & Troubleshooting] Aevum:
the store wont replace it,

"it works fine..."
[G3 Q&A, Help & Troubleshooting] tgmh:
Coz of totally random shutdown and 0 clue about what precisely can provoque this,service crew usually say everything is fine and wont get it replaced. Few of us,including me,got lucky having the possibility to return it for a refund. My oppinion is that's a hardware problem,that so called fixing update,V10g ,fixes nothing,is nothing else but dust in our eyes,LG won't admit thats a HW issue,might be devastating for their sales so...

EDIT : if im not wrong,ive seen ppl right here,in this topic ,saying that even after getting it replaced,the new unit continued with the very same problem :S
[G3 Q&A, Help & Troubleshooting] dex.:
After several weeks with only one or two issues I had 4 reboots today in a 20 minute period earlier.

What is different today is that I have been roaming for the last four weeks (with roaming data disabled) and today arrived back in the UK and it rebooted 4 times as I was heading away from Heathrow... Has been OK for the last 4 hours after the last reboot.

German 32GB with 10G
[G3 Q&A, Help & Troubleshooting] bjuderas:
Got mine replaced yesterday and no problems so far.

I have the portuguese 10a, 16gb.
[G3 Q&A, Help & Troubleshooting] tgmh:
Trust me,it is way too soon to say if its ok. Some ppl got 0 problems for a whole week and boom! the hell started all of a sudden out of nowhere!
[G3 Q&A, Help & Troubleshooting] navidos:
How it's possible to inform LG seriously ?

That's the matter.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Shutdown first day after update restarts twice a day

Hi guys, I just bought my LG G3 32 gigabyte three days ago...LGD855

Build Number : KVT49L.A1406439589

Software Version : V10g-EUR-XX

Says on the back made on Korea,

But my IMEI number is 06 and that is China right?

anyway wtf is going on how to get rid off these restarts...I'm not buying a flag ship to have to restart on its own...So disappointed...

and I cant even say give me another LG G3 because they dont know whats wrong...many devices could have this...SO is replacing the device is really viable option or should i ask for a refund...I can only refund under 5 days according to Kuwait state Laws....
[G3 Q&A, Help & Troubleshooting] zafsta:
Been having the same issue here. Shutdowns and then once updated to 10g it would do restarts.

The only "fix" that works at the moment is the WakeLock app and setting it to "PARTIAL_WAKE_LOCK". I haven't encountered a restart/shutdown while using this app. Only issue with the app is it might use a little bit more battery.

Let's hope they can resolve this issue asap as it is a great phone.
[G3 Q&A, Help & Troubleshooting] Spirti1976:
After updating to 10g all went cool for 16 days (maybe it could reboot during the night but this wouldn't bother me at all), and on Sunday I got the reboot during the day, phone was just lying on the table. It happened only once so far so actually it's not a big problem for me. Still much much better than shutdowns.
[G3 Q&A, Help & Troubleshooting] menyheart:
LG UK told me as the 32GB variant is not being sold in the UK that the handset is not UK Variant. It means that I cannot send it back to them for repair. :)

I was told to take it back to the "originating" country LG service center .... well, thanks :(
[G3 Q&A, Help & Troubleshooting] blackmark87:
so basically nobody knows G3 owner that hasa no problem with his phone????
[G3 Q&A, Help & Troubleshooting] tgmh:
I personally dont. All ppl i know got this shutdown/reboot issue,plus with time passing becomes worse,like happening much more often. Thats the sad truth.
[G3 Q&A, Help & Troubleshooting] jscsltd:
I've been watching this as I was about to go and buy a G3 this week. I'm now holding fire on the purchase as it doesn't seem to just a few isolated phones.

Hope you guys get some sort of resolution as this would have drove me crazy.
[G3 Q&A, Help & Troubleshooting] liamR:
Just a thought... Maybe when the phone gets very hot it's causing cumulative damage to the pcb (mb) and that's why the problem appears after a few days or weeks and becomes worse as time goes by. But it doesn't explain how HR and software updates causing it to work normally for awhile.
[G3 Q&A, Help & Troubleshooting] tgmh:
This is why ive mentioned in one of my previous posts that no1 could clearly figure out what the cause might be. Its everything completely random...there are also 2 shutdown types (deep sleep type and removing battery being needed one ),after V10G updates most of the shutdowns turned into reboots BUT lets not forget,even after V10G update there was ppl saying they still get shutdowns,not only reboots.

Again,pls ppl be tolerant with my english.
[G3 Q&A, Help & Troubleshooting] liamR:
I posted a poll here -

http://xdaforums.com/lg-g3/general/shutdown-reboot-bug-please-vote-t2845569

Please vote :)