yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] Digglez:
I'm having the same aux cable problem ... Brought my 1st phone for a replacement cause I just thought it may be defective and the replacement does it also ... If it turns out to be a hardware issue do you think LG will replace the handset ? Cause I'm sure they will fix it ... But seeing as it's intermittent and works some days and not others I'm considering taking it back and swapping for a different handset ... Does anyone know how they will address the issue if it turns out to be hardware ?

---------- Post added at 01:49 PM ---------- Previous post was at 01:41 PM ----------

This also just worked for me ... Feeling very relieved it is a software issue
[G3 Q&A, Help & Troubleshooting] andy22786:
Awesome! Glad we have the same thing going on. I'm chatting with Frank at LG now but I don't think he's going to be of any help.
[G3 Q&A, Help & Troubleshooting] Digglez:
Yeah I have a friend that's an LG rep and I communicated the issue to him and sent him the link to this thread ....honestly I'm just really happy knowing it's a software issue that can be fixed with an ota update
[G3 Q&A, Help & Troubleshooting] andy22786:
Frank's last response after I sent him a link to the thread.

"Frank: I am sorry for the inconvenience this must have caused."

He hasn't said anything else. :confused:
[G3 Q&A, Help & Troubleshooting] Digglez:
Honestley I see this being patched very soon in an ota update ... They've probably had quite a few returned already because this issue which has to be the last thing they want right when it's launching
[G3 Q&A, Help & Troubleshooting] BlueC78:
Pleased you seem to have got to the bottom of this. Maybe I should've kept the handset after all!
[G3 Q&A, Help & Troubleshooting] Digglez:
Well I could still totally be wrong and it could be a device hardware issue which would be messed up ... And if so LG needs to correct it , but the fact that an app can correct it makes me hopeful
[G3 Q&A, Help & Troubleshooting] smarcin:
Andy, and anyone else, I hate to burst your bubble. But, this fix didn't work on my son's G3. Our backstory is we got him a brand new G3 at the Sprint store today. We got back in his Tahoe, plugged the G3 into his aux cable. Sound was coming from the phone's speaker, not the car's speakers. He thought it might be his aux cable, so we picked up a brand new one, pretty decent quality at Target. At first, it didn't play through the car stereo. So, we tried my old Galaxy S4. That played fine. Back to his G3...low and behold, it started playing through the speakers. Sometimes it does, sometimes it doesn't. He is also complaining of the loud noise when changing tracks and taking phone calls. My first thought was that the jack is intermittent, maybe due to a faulty solder joint. Then I came home and found this thread. Ugh. Now I see it's a fairly common problem with the G3. I had him try SoundAbout, but it didn't fix the problem. He's pretty mad. I told him to at least try one more handset, in case his is faulty. He just wants to get another S4. If we change it to another G3, I'll update as soon as I have further data. I was almost persuaded to get a G3 for myself, but will definitely hold off for now. The G3 sure has a lot of interesting features, though. :(
[G3 Q&A, Help & Troubleshooting] IXChicharitoXI:
I'm having this issue as well. Good thing I can play music in my car via Bluetooth so I'm ok. This is still unacceptable though.
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
With Soundabout the audio explosion persists. I'm going to return the phone.

But one thing I didn't understand, if all of us have the audio bang at change track or not?
[G3 Q&A, Help & Troubleshooting] meherenow:
Replacement handset exactly the same

Just tried the replacement Amazon.de sent me - exactly the same, audio explosion from left hand speaker when changing tracks/muting then playing/playing-pausing. Just to clarify, this handset is like my first in that it also has no trouble recognizing the aux cable, it plays the audio every time, the only issue is with this audio explosion.

I do like this handset but this is unacceptable, I can't be bothered with all this fannying around - I still haven't heard back from LG, so I will give them one week to crawl out from wherever they are hiding and tell us how they are going to address this issue or the phone is going back and I'll look into getting a cheap Note 3 from somewhere.
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
I asked the money back, the phone is good but this is unacceptable.

I will keep reading about this problem's solutions, maybe I'll buy another one in the future if they fix.
[G3 Q&A, Help & Troubleshooting] colbyfink:
I can also confirm this works. A little finicky but it does put a bandaid on the issue.
[G3 Q&A, Help & Troubleshooting] smarcin:
Does this also "fix" the loud noise/popping when changing tracks?
[G3 Q&A, Help & Troubleshooting] meherenow:
Returning the hanset to amazon.de from UK?

Brilliant - The Royal Mail will not accept my parcel because it contains a lithium battery, and you cant post that to Germany!

WTF do I do? I need to insure the package for £500, and Yodel will only insure up to £250!

I've emailed amazon.de, I can only wonder what solution they'll come up with, good job I paid with my credit card for some extra protection....
[G3 Q&A, Help & Troubleshooting] hawkswind1:
As I think someone mentioned, plugging a headphone splitter into aux port makes everything work. Just got one at Wal-Mart for 4 dollars
[G3 Q&A, Help & Troubleshooting] zeddys:
Buy this

http://pages.ebay.com/link/?nav=item.view&id=221375876924&alt=web

And

http://www.amazon.co.uk/gp/aw/d/B00...200_QL40&qid=1405795961&sr=8-2#ref=mp_s_a_1_2

Better alternative to using the aux cable.

Works really well and much better then aux in the car or with an amp with USB.
[G3 Q&A, Help & Troubleshooting] DefinityX:
Can anyone confirm if they've had this issue on the T-Mobile variant, D851?
[G3 Q&A, Help & Troubleshooting] Digglez:
I'm sorry but in my opinion buying anything extra in order to fix the problem is bullish*t .... It just needs to be patched ota
[G3 Q&A, Help & Troubleshooting] IXChicharitoXI:
Confirmed.
[G3 Q&A, Help & Troubleshooting] DefinityX:
You cut me deep right there... cut me deep. *sniff* We'll see how mine works when it arrives Monday...
[G3 Q&A, Help & Troubleshooting] IXChicharitoXI:
My Apple earpods(yeah I know....) and regular headphones work flawlessly. Audio quality is great.

When I plug the aux cord to the phone to my car it just doesn't work. The icon shows up for 2 seconds and disappears.

If your car has BT, just use that to play music with your phone. It works great.

But you could be lucky and not have any aux issues lol
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
I saw traces of somebody having the same problem with Note 3, S5, G2 too... But looks like they are rare cases. I googled "note 3 aux noise".

All with snapdragon 800 soc.

Is there anyone here that hasn't the noise at the track skip with the G3?

Nobody tried a unofficial firmware ?
[G3 Q&A, Help & Troubleshooting] sic0048:
No question that it needs to be fixed. But if you want to use your phone like this in the mean time, you probably need to bite the bullet and do this work around. A OTA fix isn't going to happen tomorrow, next week, or even next month. It will take some time for LG to research the issue, find a solution, soak test the solution, and then push it out in a OTA that also has lots of other fixes and updates......

Just saying......
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
I didn't waited for an ota because the assistance didn't know about the problem so I don't think it will be a fast fix.
[G3 Q&A, Help & Troubleshooting] Digglez:
Honestley if someone hadn't have said that the soundabout app fixes the issue ... Which works great for me and leads me to believe that it's a software issue , I probably would have returned the handset
[G3 Q&A, Help & Troubleshooting] cody34562:
Also confirming....

Here's what I get.

Fm transmitter in car works 100%

Computer speakers work 100%

Aux cable from phone to tabletop radio works 1%(?)

When I plug it into that cord, plugged in to the radio or not, the aux symbol appears and disappears after a couple seconds. Only does that with no media playing. With media playing it simply does not recognize it. Which is more frustrating because it's like "Today.....I'm going to **** your whole **** up, and ruin your shift at work." its gotta be software which is good and bad. Good because there's a patch in our future, bad because its gonna be a while....
[G3 Q&A, Help & Troubleshooting] chim4ira312:
:/

Just wanted to chime in that I am having the same problem. T-Mo G3. Doesn't recognize the aux cable in the car and so I can't listen to music in the car. Huge huge problem.

An auxiliary cable is one of the cheapest types of cables. I shouldn't have to buy an "expensive" or high quality aux cable just for my new phone. The resistance shouldn't matter. An aux cable should just work. Just like any headphone should just work, whether it be a crappy JVC for $5 or Shure SE535s.

I have an important question. What is LG's turnaround with updates usually like? I'm asking the people who have had previous LG devices. Were bugs like this fixed? Because if LG is known for not providing quick updates and not listening to customer feedback then I probably will return this device before it gets to late.

Finally, what can we do about this? Do we report it to LG, or should I call T-Mo customer service. How do I report it to the proper place if I choose to contact LG? Just live chat, or call? This is my first LG phone and first time I am even contemplating returning a device because of an issue. Sorry for being a noob.
[G3 Q&A, Help & Troubleshooting] cody34562:
I agree 100% and don't have an answer to your questions, but if you make sure media is not playing, plug in charger, then plug in aux cable, it seems to work. Has to be in that order though otherwise it thinks it's a headset and the stupid voice command thing keeps popping up and messing it all back up. At least in my case. It's not a fix but it's something. It really is deeply frustrating though. That and I'm having problems with my internet not downloading. It uploads no problem but gets stuck and I have to restart the phone. I knew I shouldn't have got an lgafter how bad my nexus 4 was.......
[G3 Q&A, Help & Troubleshooting] gerbsterkiller:
Like, cody, I have found that usually [keyword there, USUALLY] if I plug the power cord in THEN the aux cable, it doesn't matter which cable I use, it recognizes and stays available. Very frustrating, though, because I do not want to always have my phone plugged in to listen to music. It only just started doing this a couple days ago. I've been using it for over a week now with no problem.
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
With soundabout probably you will have a better aux jack recognition, but the audio bang at track skip still persists.

And last but not least, it's sad to have an app that uses 20MB of RAM, (usually we have 500 MB of free ram) to do something that in every other phone is useless.
[G3 Q&A, Help & Troubleshooting] perrochingon:
Add me as another user experiencing similar issues. I have the T-Mobile version. I haven't experienced any issues whatsoever while using headphones. But then again, I have only tried it with my Bose IE2 buds. I will try it with a different pair shortly.

The only time I seem to experience issues is while playing music through an Aux cable in my car. I also get that pop/distortion sound every time a new track begins.
[G3 Q&A, Help & Troubleshooting] andy22786:
Everyone should hop on the LG chat and ask when a fix is going to be provided or if it's a known hardware problem. I've chatted a couple times but of course no help other than telling me to take it to the retailer or sending it in for a replacement. Maybe if enough people complain about this issue we'll get an answer. Also wouldn't hurt to post a message on LG's Facebook wall.

https://www.lg.com/us/support/message-customer-support
[G3 Q&A, Help & Troubleshooting] chim4ira312:
I suggest everyone on this thread utilize this link and send LG a message - through phone, email or live chat. I also highly recommend any other problems be mentioned (separately) to them. I know many people are unhappy with the sharpness of the phone screen, low framerate in OS animations, etc. Thank you very much for the link andy22786.
[G3 Q&A, Help & Troubleshooting] Skizzy034:
I haven't had this problem on the att or tmo g3.
[G3 Q&A, Help & Troubleshooting] wolfhelm:
Check out my post here, this may explain why you are experiencing this.

http://xdaforums.com/showpost.php?p=54337445&postcount=5
[G3 Q&A, Help & Troubleshooting] meherenow:
Now all of a sudden I am getting the cable not being recognized when I plug it into the car.

I'm afraid I've nearly lost my patience with this crap, no word on a fix from LG, they are silent on this issue.

It's not exactly rocket science, headphone jacks have been around for a long long time!

Back to my old S4 for now, it works straight away, doesn't have any problems with audio explosions or hissing, it just works basically, AS I EXPECT IT TO.

Such a rudimentary function for this so called flagship LG G3 to fail on.
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
:D:D:laugh:

Hahaha so true... also some reviewers confirmed the problem, but it's incredible how few people use the aux jack, I would say 1 on 20.
[G3 Q&A, Help & Troubleshooting] thebtman:
Have d855 version and happens to mine also. Can't say I'm that impressed considering this is supposed to be a premium device. Yet another heap of crap from lg
[G3 Q&A, Help & Troubleshooting] WhoDatPopcorn:
AT&T G3 here and just found out mine isn't working either. Called LG and they were no help. They said since the phone is so new, we are not aware of any issues at the moment, and can't help. You can send in your phone if you want to....:rolleyes:
[G3 Q&A, Help & Troubleshooting] meherenow:
Stuff this, I'm going to give them til the end of this month to acknowledge this problem and tell us about a fix or I'm just going to get rid.

Only because I like the camera/video camera so much am I willing to even put up with it that long.
[G3 Q&A, Help & Troubleshooting] bfranklin1986:
This makes perfect sense to me. I have zero problem if I start my music first then plug in the aux cord.
[G3 Q&A, Help & Troubleshooting] aquariuz23:
Definitely makes complete sense. I had the same feeling that this issue is probably a conflict between the load sensing on the phone as well as the car, because you clearly see it detecting each other the first couple of seconds, and then the connection is lost, and the car, or a certain device cannot resume connection even when the phone sends out load.

The way I get mine to work is to not play anything, disconnect the headset, plug it in half way till it is detected, push it all the way in, and then immediately play the media.This is my temporary workaround until LG fixes this or I get those ground loop cables.
[G3 Q&A, Help & Troubleshooting] blkghost22:
Cuz of this issue i cant use my pressy. Only works for couple of seconds
[G3 Q&A, Help & Troubleshooting] blackdogx:
I'm also experiencing this problem.

I returned one G3 already for exchange. The second one is no different. The kids in the AT&T store are clueless as usual.

This morning I tried plugging in USB charger power and then adding the AUX connection. there was a confused period with various noises and beeps while the two devices figured out this tremendously complicated arrangement. Then hookup, and no disconnection issues. HOWEVER, the audio "pop/explosion" is still there, only now it's a "double-explosion"! Bummer! This whole thing is so frustrating. Another case of trying to make something cute and just complicating it to the point of failure. A standard line-out or headphone out circuitry with manual connect jack is perfectly serviceable and has a proven track record on trillions of devices over the last 60 years.

Also, I have noted that ALL of the pops and noises are occurring on the LEFT channel.

So, to clarify, there are several problems, all probably related.

1. The difficulty of establishing and maintaining AUX connection.

2. The "explosion/pop" between music tracks.

3. I've noticed another phenomenon on both of my G3s. Random noise through the left channel when music player is active and not actively playing a track, or between tracks, or in quite passages. There are several noises that I hear, more or less randomly, at different times:

a. A mid-frequency constant pitch "motor-boating"

b. A VERY high-frequency constant-pitch tome (almost out of the audible range)

c. Random multi-pitched "computer tones"...like R2D2 beeps and tones, in little clusters of maybe 3-10 tones each.

All of these are not RF noise from car ignition/electronics as they continue when car is shut down.

Most disturbingly, I have noticed that during these quite periods, if I use the screen, there are strange noises that are directly related to the activity on the screen, such as scrolling through albums or just navigating around the display in the normal fashion. If the finger movement of the display stops, the noises stop, when finger movement occurs, the noises occur in direct response. This to me, as a non-engineer, would indicate some bad shielding between conductors that are driving the display and audio conductors as some point in the signal chain. Again, ONLY in the LEFT channel! If this IS a hardware issue, obviously there's no hope of an OTA offering a fix.

This is very sloppy engineering for what is currently one of the top 4 state-of-the-art smartphones on this planet.

LG should immediately address this problem. But being a global corporation, of course we should expect nothing but denials and silence. Anything that interferes with profits should be dismissed.

Sorry for my cynicism. Extremely frustrating. I waited a long time for this device to be released. Now I have five days to decide whether to return this for refund.

I did read that other xda post about using a ground loop 3.5mm cord and will try that. I doubt it will do anything about the random junk noise and tones in silent passages.
[G3 Q&A, Help & Troubleshooting] wolfhelm:
Some of those are most likely RF related, caused by the power system, you did mention they happen while the car is off, but does your car keep the power outlet on when the car is off? I know mine turns it off, but my wife's car the power outlet is always on, so it may be that.

But, usually the sounds from the power outlet are constant, buzzing or whistling that would remain a fairly consistent tone. The beeps and such may be the aux ports trying to agree on whether or not there is load on the circuit.

But finally, if you have beeps and such (not the buzzing) occurring out of a single side even while music is playing, you may have a defective audio jack on your phone, or a short in your aux cable.
[G3 Q&A, Help & Troubleshooting] blackdogx:
I assure you it is not the cord, as of course that was the first thing I tried.

The 12VDC lighter socket is off when ignition is off.

the sounds are clearly NOT RF-generated. I know what that sounds like. It's usually a high pitched whine who's pitch is directly proportional to engine RPM.

The junk noise I am describing, aside from the "explosion pops" is as if you "tapped the line" on the CPU and listened to it's functions thru and audio amplifier. And again, it's only in the left channel and only when playing through AUX connection. Headphone sound is 100% normal.

The car stereo is fine too. My old Samsung and a recent M8 both play fine without any abnormalities.
[G3 Q&A, Help & Troubleshooting] AKfortyseven:
Trying this app later
[G3 Q&A, Help & Troubleshooting] blackdogx:
Would be great if you could let us know how it works. What carrier are you on?
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
With soundabout the aux stays connected, but it introduces new continuous distorsions and noise floor during playback.... so is a non-solution for me.

The only "solution" that solves also the audio bang is putting on parallel something like some earbuds with the phone... but of course it's not the best quality sistem on earth...and it's an electrical solution, not a software one.
[G3 Q&A, Help & Troubleshooting] meherenow:
I have exactly all the above issues - European LG G3 32GB 3GB RAM, from amazon.de

Again, I had none of the problems with my Galaxy Note or S4 with the same cabling and car.

Emailed LG again telling them how disappointed I am, I will return my phone in a week and not touch LG again if there is no movement on fixing this.

They got back to me saying they have raised it and passed it onto the agent that was dealing with me, WTF?

"Thank you for your email.

We can only apologise about the delay in the matter, I have now actually raised the file and sent it across to the agent that you were speaking with before so that he can update you on any reply that we have had since looking into this for you.

We apologise again for any delay, please expect to hear from us soon.

Kind regards "

Great..... :(
[G3 Q&A, Help & Troubleshooting] aquariuz23:
Anybody tried doing a factory reset? Read on the G3 Reddit that a few people did factory reset and the issue disappeared. Can anybody confirm this? I'd do it, but I have a lot of things to back up first before trying and would hate to have to go through that only to find out it does not help.
[G3 Q&A, Help & Troubleshooting] McGyver dei poveri:
Doesn't work of course
[G3 Q&A, Help & Troubleshooting] aquariuz23:
Le Sigh -_- I guess back to the drawing board. I contacted LG to see what they will say. I referenced this thread and others so they know that this isn't a one off issue. I'm hoping it's just a software glitch that they can fix over an update, a patch to the DAC in the phone. For now I'm doing the "charge the phone first then connect audio" trick until my Ground Loop Isolator comes in hopefully tomorrow. Then we'll see if that helps fix the problem.
[G3 Q&A, Help & Troubleshooting] hawkswind1:
Please post if the isolator fixes the issue. I ordered bluetooth to aux adapter to fix the problem but it obv takes a hit on the battery life. I'd rather use a cable.
[G3 Q&A, Help & Troubleshooting] Digglez:
I was wondering if anyone who's gotten the OTA update yet can chime in on if this has been patched or not
[G3 Q&A, Help & Troubleshooting] fullyflaredfred:
I really hope they fix this. I have the same issue with my att g3. That last day I have to return is the 30th....
[G3 Q&A, Help & Troubleshooting] aquariuz23:
Hawkswind, I can confirm that the isolator fixes the issue. I can now plug in the phone to my car's aux with no problem with the isolator hooked up between them. The phone detects aux plugged in immediately with no hesitation. There seems to be less popping noise too but I will confirm that more in the next couple of days.

And just to let everyone know, the isolator does not reduce the audio quality, at least from what I can hear. Initially I thought the bass was slightly lessen but that was probably just in my head, influenced by comments I read in the past saying that isolators reduce quality.

This is the ground loop isolator I purchased.

http://www.amazon.com/gp/aw/d/B001EAQTRI
[G3 Q&A, Help & Troubleshooting] hawkswind1:
Thanks for confirming. It's strange, mine was working normally all day today. About 5 or 6 times, then on my way home I got in my car and plugged it in and nothing. Tried every possible combo, including restarting the phone. I'm going to order one, thanks for the update.
[G3 Q&A, Help & Troubleshooting] aquariuz23:
Not a problem. Just tried it again and it definitely works well with the isolator. Yeah, I had that moment too, when it will work and u think all is fine now but then it stops working out of nowhere. Glad I got this isolator. Always wanted to get one for getting rid of the charging noise.