yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] GANJDROID:
The box mine came in was in French, still has wireless charging on it, just to add that to the list.
[G3 Q&A, Help & Troubleshooting] Area909:
in france the update is available this morning V10h , corrects power, knok and applications, 203mo
[G3 Q&A, Help & Troubleshooting] OUTbrain:
All EU have wireless charging cases out of the box. US And Korea do not.
[G3 Q&A, Help & Troubleshooting] Loaded1001:
This has happened again today, I take a photo, when I do not have WiFi ,and the phone immediately shuts off. I cannot turn it back on again without removing/refitting battery or connecting to a charger.

My last two incidents were both immediately after taking video and again taking a photo, again without WiFi.

That has to be relevant I think.

No Dropbox installed.

Simon.
[G3 Q&A, Help & Troubleshooting] napalm78:
I'm just receiving update 10h... anyway with 10G the phone had no more issues
[G3 Q&A, Help & Troubleshooting] Zenroid:
Got 10h after manual checking has reboot in 10g need to see how it goes first
[G3 Q&A, Help & Troubleshooting] tgmh:
Did u have shutdown issues before 10g update? Also,for how long did u test 10g ,can u please tell us?

Dunno why,but ur post is the first post who got me happy somehow. I hope this happiness will last :P
[G3 Q&A, Help & Troubleshooting] bjuderas:
@ ArchenzeEL, It has the 4 metal connectors. ;)
[G3 Q&A, Help & Troubleshooting] napalm78:
If you search my posts venire in the thread you will find the answers. Anyway 2 shutdown in the night with 10a, then installed the 10e and 1 shutdown in 2 weeks after docking the screen. 10g from the day one and no issues
[G3 Q&A, Help & Troubleshooting] tgmh:
Ty for the answer and sorry for bothering,i really should check on ur previous posts :S

This G3 issue is getting me out of my mind. I appreciate u answered. Tx again.
[G3 Q&A, Help & Troubleshooting] KnightUK:
My G3 is still with LG UK not heard anything for 3 days now, but with the release of 10H does that fix it? if so then thats all they will probably do with my handset and send it back, which i could of done myself grr. Hate not having a phone its annoying as hell.
[G3 Q&A, Help & Troubleshooting] dex.:
StabilityTest crashes after 10 minutes, 55.x deg C

Has anyone tried the StabilityTest app by intostudios? https://play.google.com/store/apps/details?id=com.into.stability&hl=en

I reinstalled 10G last night and only put on a minimal number of apps. I ran the stability test three times using the "classic stability test". The phone restarted on all three tests after approximately 10 minutes and about 16 or 17 passes. The temp steadily increased as the app ran and rebooted at 45.x degrees each time. Screen was on auto brightness with the bar at about 50%. Couldn't turn the screen above about 80%/auto-of when I tried, as it warned about temperature.

Phone had just been offered 10H (ADEUT German 32GB) so going to install that and try the stability test again.

=============

It looks like StabilityTest crashed unexpectedly or your device rebooted.

The following information were gathered right before the event occured:

cores: 4

frequency: 2457 mhz

load: 22.66

temperature: 45.5°C

# passed test runs (core 1): 16

# passed test runs (core 2): 17

# passed test runs (core 3): 17

# passed test runs (core 4): 17

# passed test runs (ram): 502

runtime: 00:10:22

============

cores: 4

frequency: 2457 mhz

load: 23.26

temperature: 45.6°C

# passed test runs (core 1): 15

# passed test runs (core 2): 16

# passed test runs (core 3): 15

# passed test runs (core 4): 16

# passed test runs (ram): 492

runtime: 00:10:39

=============

cores: 4

frequency: 2457 mhz

load: 22.99

temperature: 45.2°C

# passed test runs (core 1): 16

# passed test runs (core 2): 16

# passed test runs (core 3): 15

# passed test runs (core 4): 16

# passed test runs (ram): 499

runtime: 00:10:05

---------- Post added at 08:28 PM ---------- Previous post was at 08:08 PM ----------

Hmm... ran a test with 10H and near identical results... :(

cores: 4

frequency: 2457 mhz

load: 22.59

temperature: 45.1°C

# passed test runs (core 1): 17

# passed test runs (core 2): 16

# passed test runs (core 3): 16

# passed test runs (core 4): 16

# passed test runs (ram): 494

runtime: 00:11:19

How do other people get on with the stability test?
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
10f. 6 crashes today.

It looks like StabilityTest crashed unexpectedly or your device rebooted.

The following information were gathered right before the event occured:

cores: 4

frequency: 2457 mhz

load: 23.17

temperature: 46.8°C

# passed test runs (core 1): 12

# passed test runs (core 2): 11

# passed test runs (core 3): 12

# passed test runs (core 4): 12

# passed test runs (ram): 356

runtime: 00:06:24
[G3 Q&A, Help & Troubleshooting] dex.:
had the stability test running on my wife's mobile (moto g) and has been going for 2 hours with no restarts (battery temp just over 40 deg C).

Looks like your G3 rebooted at a similar temp to mine, and again after not many runs.

Phone is too hot to the touch on the back when it restarts.
[G3 Q&A, Help & Troubleshooting] JohannP:
I'll try that stress test...

I updgraded my G3 to 10g and the shutdowns stopped... they turned into random reboots--- which is okay for me. Last night I just updated to 10h... let's see what happens.

---------- Post added at 09:25 AM ---------- Previous post was at 09:08 AM ----------

LG G3 855 32gb Gold v10h Hong Kong

It looks like StabilityTest crashed unexpectedly or your device rebooted.

The following information were gathered right before the event occured:

cores: 4

frequency: 2457 mhz

load: 47.80

temperature: 40.7°C

# passed test runs (core 1): 11

# passed test runs (core 2): 11

# passed test runs (core 3): 11

# passed test runs (core 4): 11

# passed test runs (ram): 362

runtime: 00:06:26
[G3 Q&A, Help & Troubleshooting] carbohydrate:
So i had two reboots, yesterday and just a while ago doing the same thing. So I was calling a friend yesterday then it shut off, had to pull the batter to turn it on, the same thing happened a while ago, I was calling my sis then it shutdown, Had to push and pull the battery again....

Tip: If yo have qi wireless charger, just place your phone on top if you don't want to remove your case, remove the cover and remove the battery to turn on your phone.
[G3 Q&A, Help & Troubleshooting] Rogero:
2 days 12 hours up time on v10j with wifi/3g and wireless charging, still kicking no reboots.

Anyone had any reboots on v10j ??
[G3 Q&A, Help & Troubleshooting] dex.:
And if you try the stability test on 10j?
[G3 Q&A, Help & Troubleshooting] Rogero:
I saw the posts about the stability test, but I'm not sure how much this test application is trustworthy compared to continuous daily usage of the device, maybe the test stresses the device to some point that a good and normally working device may also reboot itself under such conditions...
[G3 Q&A, Help & Troubleshooting] dex.:
tried on other phones and it runs for hours without issues. If these phones reboot in 10 minutes of testing then there is an issue. Interested in those who don't get reboots in normal use also get reboots with the stability test, If not then it would indicate a hardware fault.
[G3 Q&A, Help & Troubleshooting] Rogero:
i will get the application and try it :D u made me curious now

Update #1:

cores: 4

frequency: 2457 mhz

load: 35.91

temperature: 48.1°C

# passed test runs (core 1): 22

# passed test runs (core 2): 22

# passed test runs (core 3): 22

# passed test runs (core 4): 22

# passed test runs (ram): 662

runtime: 00:14:41

i copied these values manually from the phone screen, the test is still going...

Battery drained fast from 100% to 93% in almost 15 minutes

Update #2:

Test always still running ... battery have dropped to 74%

cores: 4

frequency: 2457 mhz

load: 35.51

temperature: 48.2°C

# passed test runs (core 1): 57

# passed test runs (core 2): 56

# passed test runs (core 3): 57

# passed test runs (core 4): 57

# passed test runs (ram): 1705

runtime: 00:39:26

seems the Battery temp settled for 48.2°C during the last 20 minutes or so.

I will stop the test now because it seems it will run forever and i'm glad that i have tried it.

I don't know if it's the v10J or I'm lucky enough to have a good working hardware/device.

For People still experiencing reboot problems, I suggest to update to v10J first of all, then try the stability test.
[G3 Q&A, Help & Troubleshooting] Uncledeewz:
I'm sending the g3 in for repair on Monday. Been using the g2 for the last two days and the g3 just restarted in front of me... Can't be a radio problem when the sim hasn't been in the phone for two days, or can it? Wondering if I should wait for another update (currently running g) or just send it in. Really disappointed as I have no problem with the phone other than this bug or hardware fault... I'm in Norway btw
[G3 Q&A, Help & Troubleshooting] silentweapon:
I just tried running the StabilityTest, twice. And both my G3 crashed then restarted right away, twice.

Is this a bad sign?
[G3 Q&A, Help & Troubleshooting] PCC:
I have a german G3 with 10h just updated this morning, didn't have much time but ran the stability test for 8 minutes and no crash, will try later for longer time.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Wow 48 C??? can we even hold the phone at that degree....I hate holding it at 36 :o
[G3 Q&A, Help & Troubleshooting] Rogero:
Lol, I wasn't holding it, it was laying/melting on the table in front of me :)
[G3 Q&A, Help & Troubleshooting] acparker18:
Could possibly be due to a poor connection between the battery and the connections on the phone. I would remove the battery and clean the terminals in the phone and on the battery with 91% isopropyl alcohol and let it dry for a bit, that usually cleans contact points pretty well. Seems too easy but sometimes the simplest solutions were the cause all along.
[G3 Q&A, Help & Troubleshooting] u1988:
anyone can confirm that?

"the shutdown big is solved in version 10i and 10j try them out." post #7

shutdowns replace with reboots as far as i know,so it still didn't fix the problems.

Please vote:

http://xdaforums.com/lg-g3/general/shutdown-reboot-bug-please-vote-t2845569
[G3 Q&A, Help & Troubleshooting] ced357:
Where can i found v10j for eur d855 ?
[G3 Q&A, Help & Troubleshooting] jhericurls:
Ermmm... I don't think so

Since I updated to 10h I not had a single reboot.
[G3 Q&A, Help & Troubleshooting] frank straube:
New upgrades

Some people still reporting shutdowns or reboot with 10g.

Please people who have upgraded to 10h / 10i / 10j can you confirm there are no more problems ?

From a to j that is 10 softwares in only 2 months...LG must be in complete panic about G3 !
[G3 Q&A, Help & Troubleshooting] PCC:
Havent had sudden reboots yet since 10h but can't pass the stability test, it reboots at around 16 minutes.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
nice point man. it can be panic or it can be

a company reacting responsibly and solution-oriented about their own fault
[G3 Q&A, Help & Troubleshooting] BattleBear3000:
I didn't have Amy shutdowns/ reboots since i upgraded to 10h

But where is the Update to Android 4.4.4 KitKat? :confused:
[G3 Q&A, Help & Troubleshooting] droidhd:
Guys is it possible that phone restarts it self without asking for pin code?

Sent Via G3
[G3 Q&A, Help & Troubleshooting] tgmh:
Yes,it is possible if u did not set it up to ask for pin code when u restart the phone (or when it restarts by its own in our cases :P). The phone comes with that function disabled,so beside u did not set this up on purpose,the phone can restart w/o asking it.
[G3 Q&A, Help & Troubleshooting] droidhd:
I know for that. But my sim card have pin code on. So each time i do reboot by myself, it asks me for pin code. But it is strange, because i just looked at uptime and i saw 2 hours and 20 minutes. And I did not restarted the phone...
[G3 Q&A, Help & Troubleshooting] tgmh:
O_o thats really weird...
[G3 Q&A, Help & Troubleshooting] droidhd:
I know... thats why I asked if its possible :). Also I left all recent apps and when I checked uptime, I also saw these recent apps were cleared.

And I am on 10g EUR
[G3 Q&A, Help & Troubleshooting] Rogero:
LG is still basing their firmwares on KitKat 4.4.2 , not much changed in 4.4.4, as i recall only updates were meant for the nexus
[G3 Q&A, Help & Troubleshooting] dex.:
I was wondering whether the battery could be part of the issue. I only have a single phone with a single battery so I am not able to swap test.

I am using the "CPUTemp in Statusbar" xposed module to see the CPU temp.I am monitoring this CPU temp while running the stability test.

When I run the stability test it generally reboots the phone between 10 and 20 runs (within about 5 minutes). I notice that the CPU temp gets to a around 95-97 deg C and the battery temp in the reports is typically between 43.5 and 45.5 deg C at the reboot.

I tried with the spigen case removed and it makes no difference.

I tried with the back cover removed and the phone restarts at around the same temperatures though can run for up to 10 minutes before it restarts.

These phones do not run without the battery (pull the battery when the mains charger is connected and the phone powers off).

Tried a test where I removed the back cover and rested the phone on a block of cooled cheese so the battery was over the cheese and the phone overhanging. (cheese was in a packet! it was the only suitable cooled flat object I could find!).

In this test the battery cooled to 39 deg C, rising after a couple of minutes so I moved it to a cool part of the block which dropped it back down to around 39 deg C again. The CPU temp stayed around 95-97 deg C though occasionally went to 98 and 99 deg C (something I have not seen before). After 45 minutes the CPU was still around 97 deg C and the battery still < 40 deg C and the phone had not restarted! possible it could be cooling something other than the battery, though the hit to touch bit near the buttons was overhanging and not cooled.

I am wondering whether someone with access to two batteries or two phones could try some tests to see whether the battery temperature reported at reboot by the stability test follows the phone or the battery. As stated above, every time i run the stability test (without cooling) I get about 5 minutes of testing when the phone restarts and the battery is in a 2 deg C temp range of 43.5 to 45.5 deg C.

As the CPU got hotter in the 'cooled' test when it did not restart than in the short standard tests when the phone did restart, it does suggest the CPU is stable and another issue is causing the restarts.

I went back to V10J today after a couple of days testing an OTA 10H and am wondering about the restarts and whether someone on an earlier build (10A perhaps) could test something. On 10J when the phone is on and the battery is very quickly lifted and pushed back in, the phone restarts (pull the battery for more than half a second and it stays off). I am wondering whether the difference to earlier builds that tended to shutdown rather than reboot is that a quick lift of the battery would keep the power off and not schedule a power on perhaps? Just a thought. Just finished reinstalling apps again after a clear 10J install so not wanting to go back to 10A or an earlier build again if I can avoid it.

it ran for another 25 mins after this photo before I cancelled the test to use the phone:
[G3 Q&A, Help & Troubleshooting] jomansch:
not only...my Xperia Z1c is on 4.4.4, too. Stock-OTA.
[G3 Q&A, Help & Troubleshooting] nlflux:
I have a LG G3 D855 I have now tested:

v10a

v10b

v10g

v10j

Only the V10j seem to not restart or shutdown. It has been up for 5days now.
[G3 Q&A, Help & Troubleshooting] colinmann@msn.com:
The problem is due to network / SIM card. With KSA zain SIM card it random reboots all the time. Put in an stc SIM card it's as steady as a rock
[G3 Q&A, Help & Troubleshooting] dex.:
possible there are multiple causes of the restarts, though there are posts on this thread where phones are rebooting with no sim card inserted.
[G3 Q&A, Help & Troubleshooting] Rogero:
Update: 3 days uptime on V10j while using the phone extensively, my kid played Ironman 3 for hours last night, still going stable, no reboots.

Just something important to note is that v10j seems to drain the battery much faster then v10i

I may go back to v10i, the battery life was much better.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Mr

Hi, Thank you for your post! This is literally the same position that I'm in (same phone, also in RSA). I sent my first G3 in for this problem, got a new one. I just got my second G3 on Friday and it turned off twice this weekend. I just downloaded the V10f update this morning and am hoping that it will work. But it seems it didn't work for you.

I have until Friday 22/08/2014 to take it back again and wanted to find out what you ended up doing?

Thanks for your help bud!:good:
[G3 Q&A, Help & Troubleshooting] kroonys3:
Good news! I took my phone in to the service centre and apparently the tech said there is no issue. Phew, we must all be imagining it. I think we can close this thread now.
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
I'm on Vodacom and upgraded to 10f last week. I actually had less restarts on 10a than on 10f :eek: I did a factory reset on Saturday evening and haven't had a shutdown since. It is too early to say that my issue has gone, but I'm hoping. Are either you or topfloorbottombuzzer rooted?
[G3 Q&A, Help & Troubleshooting] menyheart:
Same happened to me as well. Phone kept restarting without asking the PIN code. If I initiated a reboot myself, it always asked for a PIN
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

Hi, my phone isn't rooted (I'll only root it once the warranty voids or I get over the UI). Also with Vodacom. When I got my first G3 it gave all these problems then I backed it up and sent it back. When I got my new phone the LG rep set the phone up for me and I told him that I was going to restore my phone with the backup and he said it should be fine. But it shut down on its own after that. I have just downloaded 10f this morning so if it shuts down again then I'm gonna do the whole reset back to factory defaults and not use the system restore and download all relevant updates. If it still gives me problems after that then I'll take it in.

Just so frustrated because it's a really cool phone.. when its on!!
[G3 Q&A, Help & Troubleshooting] gabif77:
G3 in Israel

Hi,

my device reboots even 3-5 times per day depending on use and heat.

i noticed that usually the reboot is triggered by using the camera

although the FM radio is only in mono and not stereo,

i have the V10g without any root or modification from purchase

what do you people suggest?

thanks!
[G3 Q&A, Help & Troubleshooting] jhericurls:
Update to V10i (leaked) or V10h (offical) , any firmware below these suffer from reboot.
[G3 Q&A, Help & Troubleshooting] gabif77:
i already have the 10g

i already have the 10g ,

is there update other from OTA? which won't root my device or will cause to lose warranty
[G3 Q&A, Help & Troubleshooting] jhericurls:
Sorry typo, I meant V10h... Now rollling out so you migth have to be patient.
[G3 Q&A, Help & Troubleshooting] silverblack:
I got the OTA update V10-H a few days ago and it does seem to have cured it.Definetly feels snappier now no lag.

Only time will tell if its fully sorted the reboot issue.
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

Does anyone actually know if this "random shut down" issue is confirmed a software issue? Just from reading the different threads it seems that different updates fix some peoples phones and the same ones break other peoples phones! I was on V10a and updated to V10f this morning and hope that it will stop shutting down now!?
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Good luck with that. Lg supposedly put the fix in G although some went to reboots after that. So far no one has reported a crash since upgrading to H so why you would not go to that has me bemused.

here is a link to H

http://csmgdl.lgmobile.com/dn/downloader.dev?fileKey=FW753506432109876543213/D85510H_00.kdz
[G3 Q&A, Help & Troubleshooting] MarnusNolte:
Marnus

Thanks for that. This may sound like a noob question, but do you have a link explaining how to install the update?
[G3 Q&A, Help & Troubleshooting] Zenroid:
I updated the phone to 10h and it has been running 2 days 55m without any reboot or shutdown, previously running 10g auto reboot every 1-2 days and before that it would auto shutdown every day or two
[G3 Q&A, Help & Troubleshooting] tgmh:
Can other guys running V10h on their phones keep us updated to how things are going? I mean what period r u using this firmware also if u got any shutdowns/reboots meanwhile.

Thank you.
[G3 Q&A, Help & Troubleshooting] htc_HD2:
I am worried what will happen first? All letters in updates alphabet will end or shutdown problem will be solved. :)))
[G3 Q&A, Help & Troubleshooting] tgmh:
hahhahahah this is a real good one xd
[G3 Q&A, Help & Troubleshooting] jonbel16:
i also have 10h and i have had no reboots since updating, however i wouldn't say its been running smooth without lags (Could just be me and the apps that i have installed)
[G3 Q&A, Help & Troubleshooting] Rogero:
v10J still working stable

still using V10j, up time 4 days+ : without any issues here, last time i had a reboot was on v10g , while on v10i / v10j no reboots or any other problems so far.

I am just wondering why I see many members now testing with v10H and not with the latest v10J ?? is it because v10J was leaked and not an OTA ?
[G3 Q&A, Help & Troubleshooting] frank straube:
I can't help myself thinking that all those patches LG sends via new softwares are doing nothing but fixing only the symptoms...

For me from the beginning the heart of the pb is hardware.

Anyway, if the phone works as it should with the latest 10h patch, who am i to complain...?
[G3 Q&A, Help & Troubleshooting] pchoppe79:
Also no crashes with the firmware and I've been pushing it hard so pretty happy. Tbh so many updates since it having rolled out is pretty good. I like that they are paying so much attention to the phone.
[G3 Q&A, Help & Troubleshooting] androiduser991:
I still have reboots on 10j on my uk 2/16gb. I have no doubts this is a hardware fault caused by improper cooling and pushing the 801 and a QHD. LG will not admit this is a hardware issue and release these updates which only mask the problem like rebooting.
[G3 Q&A, Help & Troubleshooting] pchoppe79:
Another way to look at it yes. Wonder the 805 copes in the new prime
[G3 Q&A, Help & Troubleshooting] bjuderas:
Is that a 16gb or a 32 gb version?
[G3 Q&A, Help & Troubleshooting] AceS3G3:
Annoying Data/Wifi Toast Notifications

Did you guys experience repeated toast notifications for data/wifi connections?

Is this a Google bug or something? Can I switch it off?
[G3 Q&A, Help & Troubleshooting] Pitzbull:
32g but apparently these can be used on 16g
[G3 Q&A, Help & Troubleshooting] ced357:
I think that 5 days is not enough to test... I am on v10e and my LG g3 can stay on one week or 9 days whithout shuttingdown... But suddenly boom... And yesterday night i experiences a reboot ?
[G3 Q&A, Help & Troubleshooting] navidos:
After an update to v10g-eur , still experience one reboot in two days !

32G :(

---------- Post added at 09:29 AM ---------- Previous post was at 09:21 AM ----------

My g3 also is too much laggy !

experiencing like Galaxy S3 :( Don't feel 801 Snapdragon with 3G RAM at all :(((((

Anyone got same issue here?

Please let me know.

Thanks guys
[G3 Q&A, Help & Troubleshooting] tabenf:
Hey fellow South Africans i see that alot of members say on 10j problem is fixed i got my g3 from cell c on sunday and i already had 3shutdowns i really do hope that we get the new updates fast i do think this is software related and not hardware thumbs crossed