yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Lg Germany has answered my inquiry assuming they have noticed this problem:

"Thank you for contacting LG Electronics Deutschland GmbH.

The sporadic shutdown of the LG G3 is in testing by our research & development department. Currently we cannot offer a solution and ask for your patience until the cause is known.*

To expedite finding the cause, you can help us by letting us know the following data:

IMEI-Number:

Serial Number:

GSM Provider:

Do you use LTE(yes/no):

Software version:

Do you use a SD-Card(yes/no):

Do you use McAffee(yes/no):

For any other questions or concerns please don’t hesitate to contact us."
[G3 Q&A, Help & Troubleshooting] unciu:
dead

just found it dead on my table!!!! I was almost happy...... F..K!
[G3 Q&A, Help & Troubleshooting] Dredd90:
Dude do you want to send to lg a list of data they have asked from you from the users here willing to give you the information?
[G3 Q&A, Help & Troubleshooting] Spirti1976:
Got the 10g update as well. Will keep you updated.
[G3 Q&A, Help & Troubleshooting] khaled455:
battery saver

Turn off battery saver and see how it works
[G3 Q&A, Help & Troubleshooting] butcher0:
I will fetch my new/returned G3 in a couple of days. Will keep you posted if it has the same shutdown issue. Have been following this thread since it was a couple of pages long.. I also linked my error description to this thread when i returned the phone 2,5 weeks ago. :)
[G3 Q&A, Help & Troubleshooting] F4M0U569:
how come all of you Europeans are getting updates and not the US people?
[G3 Q&A, Help & Troubleshooting] menyheart:
Which region is your phone with? I am in the UK but no 10g yet ...
[G3 Q&A, Help & Troubleshooting] 2dorr:
You have 16 or 32g?

Strange that I have 10e-EUR-XX firmware and there is no OTA for me and also if I search on LG website with my IMEI, 10e shows as the last update.
[G3 Q&A, Help & Troubleshooting] jhericurls:
I have the update too. I'm on EU 32gb device in the UK.
[G3 Q&A, Help & Troubleshooting] 2dorr:
Maybe you can post the KDZ file in the topic below?

http://xdaforums.com/showthread.php?p=54519769
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Sure!!!!
[G3 Q&A, Help & Troubleshooting] napalm78:
32GB black German version, bought from Amazon Italy
[G3 Q&A, Help & Troubleshooting] cyberz:
Happens to me yesterday evening for the first time, D855 32GB. The screen was blank(and black). Holding the power button for two seconds do nothing. After I have hold the power button for 7-8 seconds it reboots.

EDIT: My phone version is V10e-SEA-XX
[G3 Q&A, Help & Troubleshooting] dex.:
Mine just powered off in use earlier. I was in the process of downloading the 10g update... Needed to pull the battery to get it back on. First time it has in use like that in a while.

This OTA kept detecting root, even after uninstalling xposed/busybox/etc and even fully unrooting. Needed to reinstall 10E over the top. 10G OTA is now installing.
[G3 Q&A, Help & Troubleshooting] sul911:
Ok I have the 32GB Middle East version

when I bought everything was fine for around 1 week till I got the 10e update, after that it started to shut down almost everyday at night.

It doesn't go into deep sleep I just press power button for 2sec. and its on.

In the past few days I had poor signal reception so I change the network mode to WCDMA only and now it have been 5 days without any shutdowns :laugh:

Maybe someone also can try it and see
[G3 Q&A, Help & Troubleshooting] Dredd90:
Dude here is my information:

First shutdown within 24 hours after purchase

IMEI-Number:354153-06-327362-6

Serial Number:406KPYR327362

GSM Provider: Vivacom(Bulgaria)

Do you use LTE(yes/no): No

Software version:

- BaseBand: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

- Software version V10a-EUR-XX

- Build Number: KVT49L.A1401987978

Do you use a SD-Card(yes/no): No

Do you use McAffee(yes/no): Never opened.

After authorized service changed the phone's motherboard:

IMEI-Number:354153065418104

Serial Number:406KPYR327362

GSM Provider: Vivacom(Bulgaria)

Do you use LTE(yes/no): No

Software version:

- BaseBand: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

- Software version V10a-EUR-XX

- Build Number: KVT49L.A1401987978

Do you use a SD-Card(yes/no): No

Do you use McAffee(yes/no): Never opened.

The phone is with new motherboard for 3 days and till now there is NO shutdowns.
[G3 Q&A, Help & Troubleshooting] tomb007:
G3 Extremely Unreliable Phone thats Turns Itself Off

I have the 16Gb LG G3 D855 from carphone warehouse in the UK, on Vodafone.

I have been using it since July 1st and it has crashed over 12 times in a month using 10b-EUR-xx

I have been logging when it happens and what I was doing.

Does not matter if I use wifi, data or if am roaming in Europe, still happens.

It crashes during day, during night, sometimes a few mins after using the phone just to send a text or just from knocking on the screen to check the time. Knock on the screen a few mins later, its dead.

When it crashes, it must be powered on again but power button, I do NOT need to remove the battery.

I have never had a crash that requires battery removal as yet.

While it is in a crashed state, alarms do not work, so dont expect this phone to wake you up for work.

This phone is extremely unreliable. I now use another phone for alarms to wake me up.

I am intentionally not using it much, not running apps, not really using it much, not installing new stuff, not using wifi, data, to see if it stops crashing, but it still does.

As of Jul 31 I have updated to 10e-EUR-xx, will see how this goes.

I have not factory reset as do not fancy reinstalling all my apps/data at this time. If I am going to be spending time doing all that with no confirmation that its going to actually work then it makes sense to get another more reliable phone. If it was just my G3 I would do try, but having looked at this thread, it feels like getting a replacement or reinstalling is not going to fix it for sure.

The most recent crash, I looked at the battery graph, it decharged much quicker during the night hours, and looks like it may have crashed just before or when the alarm was due to go off as there is no large gap on the graph.

I now carry another phone at all times, I recently to call an ambulance (unfortunately this is not an isolated event in my life). Fortunately my G3 was operational to make that call, 15 minutes later however it had turned itself off. I will now never carry just a G3.

If you only carry one phone, don't make it a G3 until this is fixed. If you use G3 as your morning alarm, set another alarm on another device.

The shortest uptime for me has been about 20hrs. I use android system info to look at uptime and "uptime without sleeps". Most of the time it crashes in the 2-3 day mark, the "uptime without sleeps" seems to be close to 7hrs many times.

---------- Post added at 05:14 PM ---------- Previous post was at 04:54 PM ----------

also in looking at logs after the recent power off event - which happened during the night,

The folder /data/system/dropbox/ had lot of event files created during the entire night, 20-30 mins apart.

I have never used dropbox at all, but I also get logs all day every day from it do its probably not the reason.

However, this can help you work out time time when it might have crashed, rather then sometime during the night.

Never found anything about crashes or kernel panics in logs such as /data/anr or /data/dontpanic
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
I was carrying 2 phones because my old phone had a larger sim and I was busy with work. So 2 days with no sim but noticed the phone had shutdown a few times at night. Then I started using it and realized it was shutting itself off multiple times over the past few days.

I had not changed to ART (was on dalvik the whole time and still am). I had not tweaked the phone at all either than installing a few apps.

My version is D855 / V10e-SEA-XX (Now V10G)

Has anyone noticed improvement after switching to V10G?

At this point I am considering returning the phone. It would be fine if LG had issued a statement saying they are working on it and will ensure their customers are happy. But there is nothing on their support site. This is bad form.
[G3 Q&A, Help & Troubleshooting] NoMoreFails:
No one tried this?? It might be helpful....
[G3 Q&A, Help & Troubleshooting] cyberz:
On my D855 SEA version, root remain after OTA update to 10g, just few seconds ago.

Now testing...
[G3 Q&A, Help & Troubleshooting] kleineelfe:
LG Blog update

On the german LG blog they state that the (V10g-EUR-XX) should fix the shutdown problem.

Since my G3 D855 32GB works flawlessly I can´t confirm that but wish u all luck :fingers-crossed:

... can´t post link :p just google it.
[G3 Q&A, Help & Troubleshooting] dex.:
wouldn't install the OTA until I'd reinstalled 10e, unrooting would not suffice. re-root after with ioroot failed. needed purpledrake (with a manual install)
[G3 Q&A, Help & Troubleshooting] cyberz:
Here work fine after the OTA to 10g. :)

I have used purpledreake previously on 10e.

Regards
[G3 Q&A, Help & Troubleshooting] napalm78:
IMHO there is not any relation why the phone shuts-down during the night and when it is in standby (why the contact should be hot?)

I used the phone for hours with games with high-temperature and without any shutdown.

It happened during the first ownership night (i used the phone for 1 hour).

It is a different issue, and i hope it is software (like i think considering i have only 3 shutdowns in 2 weeksinthe middle of night and without any reason)

Guys don't rape your phones with physical attempts...
[G3 Q&A, Help & Troubleshooting] tgmh:
Indeed,ive just read on the blog uve mentioned above and it trully seems V10g was also meant to fix shutdown issue. Im looking forward for new informations about how is G3 working after this update and most important,if shutdowns still occur so that to know if i should reorder a new handset or not :P
[G3 Q&A, Help & Troubleshooting] NoMoreFails:
I think at this point we can't exclude nothing....caro compaesano
[G3 Q&A, Help & Troubleshooting] cyberz:
Finally seems definitely solved! The page is in German, please translate with your language before:

http://www.lgblog.de/2014/07/31/update-fur-lg-g3-behebt-plotzliche-abschaltung-des-smartphones/
[G3 Q&A, Help & Troubleshooting] Pfeffernuss:
Actually, that is German :cool:
[G3 Q&A, Help & Troubleshooting] cyberz:
Great swype! ;) Correct
[G3 Q&A, Help & Troubleshooting] frank straube:
So, no more shutdown with 10g upgrade ?

Or someone still having problem after the upgrade ?
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Tonight I'll do mi test after installing 10g. If tomorrow it's still on, good news for me!!!
[G3 Q&A, Help & Troubleshooting] jonbel16:
after the upgrade i found that my phone shut down but then restarted by itself, which is somewhat a improvement
[G3 Q&A, Help & Troubleshooting] codified:
Translation:

In the first models delivered of the LG G3 there were intermittent problems. It could happen under certain circumstances, that the device shut down unexpectedly. LG has been following all the relevant reports very closely and has been working round the clock on a solution since the first known occurrence of the problem.

LG deeply regrets that some of the first buyers could not enjoy undisturbed the power and functionality of the LG G3 and has developed a software update (V10G-EUR-XX), which fixes the known problems. The software update is now available and the customer will be notified when the update is ready via FOTA or PC Suite (under software updates and drivers).

LG apologizes for the inconvenience and hopes that all parties concerned will be able to enjoy their LG G3 without interference after the update.
[G3 Q&A, Help & Troubleshooting] McBeary:
I installed the update yesterday, about 14 hours ago. No shutdown since, which means nothing. But it is fully charged now and it shut down every night. If it is still on friday night, I'd say they fixed it. Fingers crossed.
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Long wait for this update. Keep checking and checking, hopefully this is a solution. TWN has not been updated yet.

If my firmware is TWN can it be switched to EUR or is that a no goer with this device?

Finally got update let us all hope this fixes it.
[G3 Q&A, Help & Troubleshooting] seventhbarf:
Phone on after all night and 10g. Fingers crossed...
[G3 Q&A, Help & Troubleshooting] Spirti1976:
Same here, 1st time without Wake Lock.
[G3 Q&A, Help & Troubleshooting] toystory:
I also got self restart after 5 hrs
[G3 Q&A, Help & Troubleshooting] kanexyz:
how do you guys find the battery life like for 10g?

I have not received any update so far.
[G3 Q&A, Help & Troubleshooting] AceS3G3:
I'm from Singapore, my LG G3 is 32GB shine gold set.

Running stock rom, V10b-SEA-XX, Nova Launcher

Bought end of June 2014, encountered 2 auto shut downs.

Both shut downs in flight mode overnight. Cleared memory, cache, disable everything including wifi.

If I can remember, both shutdowns occurred when I disabled my 2 alarms, one at 610am, the other 625am before I switched to flight mode and go to sleep. And my wife can hear the shut down tone of my phone during around the alarm timing maybe 6-7am.

PS: Chrome disabled, running on AVG anti-virus, 64GB Sandisk MicroSD card inserted.

Hope my info helps.
[G3 Q&A, Help & Troubleshooting] jhericurls:
V10G fixes shut down problem, self diagnosis no longer needed.
[G3 Q&A, Help & Troubleshooting] seventhbarf:
A little soon to start shouting about it...
[G3 Q&A, Help & Troubleshooting] AceS3G3:
I'm a bit skeptic about firmware updates since using Nokia, Sony, Samsung and now LG mobile phones.

Most of the updates screwed up the phone drastically.

Stock firmwares are the most stable in my opinion as it was tested longer & detailed than update firmwares.
[G3 Q&A, Help & Troubleshooting] maneck35:
I updated my friend's LG G3 that was on 10e SEA to 10g Global but the problem still remains. When calling someone and putting the phone on speaker, the phone shuts down as soon as the person picks up the call. Can anyone else replicate this scenario?
[G3 Q&A, Help & Troubleshooting] liamR:
I wouldn't be so sure about it, my friend updated his G3 to the new v10g and he got one shutdown since then. I told him to do a hardreset and full flash it again through pc suit.
[G3 Q&A, Help & Troubleshooting] napalm78:
I think is a different issue for sleep-shutdowns.

your seems a system crash more than the shutdown bug.
[G3 Q&A, Help & Troubleshooting] yakasma:
It is another problem. You should send your device to LG service. I think your friend's device will be change with new one.
[G3 Q&A, Help & Troubleshooting] McBeary:
I had no shutdown in the last 24 hours with 10g, before I had at least least one.

I noticed, that the battery drain is a bit higher. Maybe some kind of wake lock by LG. But it's not worse than other phones, so it's OK with me. Before it was weird, having 100% battery after 3 hours.
[G3 Q&A, Help & Troubleshooting] jhericurls:
No shut down for 24hours with 10g so far, will report back if it crashes.

No sure if there is an extra battery drain. Just now the battery bug is no longer there, where it stays at 100% battery for ages.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
i'm really afraid of that someone will show up and say... " problem continues, 10g update didn't fix it "

people, who got the the 10g update, keep us informed pls
[G3 Q&A, Help & Troubleshooting] McBeary:
I will. Had at least one shutdown every day and I tried almost everything from factory reset, changing runtime etc. and nothing worked. So, if it doesn't shut down until tomorrow, I think it works.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
crossing my fingers :fingers-crossed:
[G3 Q&A, Help & Troubleshooting] McBeary:
Got my first reboot now, but this could be related to everything, like Art. But I think, that LG somehow managed to tell the phone at least to reboot. Automatically.
[G3 Q&A, Help & Troubleshooting] g3r41d:
Same for me as well. Updated firmware and noticed the phone auto reboot by itself today.

On top of that I also have existing problem with the circle casing. It used to automatically turn on camera, change the default clock or change to settings icon when in my pocket.. Not sure if anyone here experience the same issues.
[G3 Q&A, Help & Troubleshooting] NoMoreFails:
From what i've read over the net there is another update coming. Maybe v10g is only a temporary fix....
[G3 Q&A, Help & Troubleshooting] McBeary:
Indeed. It is OK though, one reboot in 24 hours.
[G3 Q&A, Help & Troubleshooting] BattleBear3000:
10g does not fix the shutdown issue

Hi folks,

it is my first post in this G3 section so I start from the very beginning:

I preordered my LG G3 32GB Titan Black from Amazon Germany and I have D2 Vodafone Provider. (I do not have a data plan with LTE)

My first shutdown was at my second day I used to play around with it.

It shut off and I had to pull the battery, but it just shut off again after rebooting after some seconds.

The only thing that helped was to plug it into my wall charger before turning the device on.

My second shutdown was when I started the camera from deepsleep with the volume down button.

Same problem as before but it just botted up without the need of a wall charger.

These two times I had firmware 10a.

But now, I had a shutdown with firmware 10g just after opening up a QSlide app.

Had to pull the battery but then it booted up normally.

I am not quite sure if LG is aware of the problem that there are several different shutdown issue types.

For example, my device never shut down at night.
[G3 Q&A, Help & Troubleshooting] butcher0:
I have now recieved my replacement g3. I will report how it goes in a couple of days. The previous one had the shutdown issue.
[G3 Q&A, Help & Troubleshooting] daniel.amsalem:
When i`ll get the update ?

Hi, same issue of shutdown, happand once in a few days, there is a way to check when i`ll receive the update ?

D855 32GB - V10E-ISR-XX

Thanks.
[G3 Q&A, Help & Troubleshooting] Rogero:
Same Problem here :(

Hello, I also got mine from less then a week and i have encountered full shutdown 3 times so far which is a bit disappointing, i never had this problem with my G2

My device is the International D855 32GB with software version V10e-AME-XX with few apps installed that i have used fine on my G2 without any problems.

I have my G3 rooted and the Sd card write permissions fixed, but i don't think this is related to the problem.

One thing that i can think about is the SD card addition, maybe i will remove the SD card and test it for a week, did anyone tried the phone without the SD card if it still have the random shutdown issue.

And the shutdown I experience is full shutdown (not deep sleep) and it does it with battery almost full at 90% or above , the phone will turn on fine with the power button, no need for battery removal.

Cheers

Rogero.
[G3 Q&A, Help & Troubleshooting] Pitzbull:
Why would you not simply upgrade to the newest g version as this hopefully is a fix. So far no shutdowns here since upgrade.
[G3 Q&A, Help & Troubleshooting] SmartPhoneWorm:
I have V10g and experienced something weird.

The phone went into a perpetual reboot cycle.

I had to power off completely for 30 mins until it booted up correctly.

Also the phone completely froze whilst playing a game.

So disappointing. Hope they fix this ASAP.
[G3 Q&A, Help & Troubleshooting] Rogero:
i would like to update of course, but i didn't receive any OTA updates yet, also i'm rooted so i better find the V10g-AME-XX update file which i tried to find it but it seems still not released for my model AME/ Middle East.

A link to the V10g even from another region (Europe/USA) will be so much appreciated ( I will lose the LTE functionality if it's not an AME rom but that's not a big deal for the time being as I have my G2 on LTE )

Edit: nvm about the link , I just found this page for G3 KDZ files --> http://xdaforums.com/showthread.php?t=2791761
[G3 Q&A, Help & Troubleshooting] april29:
I upgraded from 48h the V10g.

the phone have a deep sleep of 99% with gps, data, wifi, sync off and 2 night aiplane mode.

this realease seem corrected the bug of deep sleep.

wait and see ! ..
[G3 Q&A, Help & Troubleshooting] tgmh:
U got me pretty confused. Did V10g fixed ur bug,or u keep having it? O_o
[G3 Q&A, Help & Troubleshooting] jhericurls:
The post does say "corrected the bug" so I presume that's means fixed.

I'm almost 2 days with 10g and no shutdowns.
[G3 Q&A, Help & Troubleshooting] tgmh:
The line before that got me confused.

Anyway,ty for ur fast reply and for clearing the air. I appreciate.

I rlly hope u got ur device fully fixed,i personally succeeded to return it and get a refund,but i repeat,i am so deeply inlove with this phone and id like to get a new one,this is where my interest comes from.
[G3 Q&A, Help & Troubleshooting] schumi1981:
After upgrading to V10g, the auto shutdown is gone.

New problem is auto reboot...XD

My G3 auto reboot twice in the past 24 hours.

To check whether your G3 has auto reboot or not, just check the booting time.
[G3 Q&A, Help & Troubleshooting] skingg:
Atleast you won't miss your alarm this time!
[G3 Q&A, Help & Troubleshooting] tgmh:
At least its a step forward still. We can only hope next update will fully fix it,autoreboot being included as well :P
[G3 Q&A, Help & Troubleshooting] Zenroid:
Seems like I have exacting the same experience auto shutdown becomes auto reboot
[G3 Q&A, Help & Troubleshooting] f-n:
Same problem

Bought my phone 28/6 in Denmark. No problem at all, the phone was perfect. Then i got the first update, and then the random shutdown began:eek: hope we will have a permanent solution fast, that works for all.

I have the software version 10e-EUR-xx
[G3 Q&A, Help & Troubleshooting] carbohydrate:
So, it has been almost 2 weeks since doing a double reboot and moving from dalvik to art going back to dalvik and did not experience any random shutdowns, but unfortunately just now, I had experienced an unexpected shutdown and was so disappointed and worried that it will go on for everrrrrr.

What I notice is that, every time I use my Phone and when it is a bit hot the random shutdown happens, I'm still version 10e, never received yet the 10g.....
[G3 Q&A, Help & Troubleshooting] Rogero:
I have downloaded the v10g kdz file and ready to flash it over my v10e_AME_XX, but Is there any way to backup my current Stock Rom image without having a custom recovery installed and before updating to the new firmware 10g ? Sorry if this was asked before but honestly i couldn't find any instructions about how to backup current stock rom (because AME roms are Middle East version mainly and very rare to find so i prefer having my stock rom handy in case of any problems encountered after updating to v10g from another region, on G2 i always lost my LTE functionality by doing so. )

Edit: after looking for few hours for a way to backup the stock rom without having a custom recovery installed, i came across this nice tool : Online Nandroid Backup --> https://play.google.com/store/apps/details?id=com.h3r3t1c.onnandbup

It needs root access and It was able to backup my stock rooted rom in CWM folder format (with boot.img, system.img, recovery.img, etc...) onto internal SD card then I copied the backup folder manually to my external SD Card for future needs. I'm not sure about the chances of success or the correct means to restore this backup but at least i have something at hand now.

I hope this helps anyone who is trying to make a stock rom backup before testing new updates.

Edit #2: I had my phone in front of me laying on the desk showing the homescreen and doing nothing, then i had the famous autoshutdown, So I started it in download mode and updated it to v10g without any more patience left, and to my surprise I still have the mobile network setting showing the LTE option fine, unlike the G2 updates where i used to lose the LTE option :)

now let's hope the Shutdown problem is fixed, a self reboot is way much better then an idle shutdown device.
[G3 Q&A, Help & Troubleshooting] april29:
rebooting

same problem for me