yashsingh1/xdaforums huggingface dataset:
[G3 Q&A, Help & Troubleshooting] blackmark87:
it can be that...cuz 99% of the time g3 turn himself off in stand-by...so he is cold...it's just some motherboard bug...ps lg knows for the problem,but in this xda topic i see that people still have shotdown problem :(

quote:

LG deeply regrets that some of the first buyers of the power and functionality of the LG G3 could not have a good time and has developed a software update (V10G-EUR-XX), which fixes the known issues. The software update is available as of today and is available to customers via FOTA or PC Suite (under software updates and drivers) provided.

LG apologizes for the inconvenience and hope that all those affected by the update without interference fun with her LG G3 will have.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Vg10-EUR-XX

the update mentioned above is a ****ty update it seems like just a work around for the bug instead of shutdowns it does reboot sneakily...most users wont even notice it ....its like LG is trying to fool us...
[G3 Q&A, Help & Troubleshooting] Kentarii:
I have had the same issue as well on a European model running software version: V10e-EUR-XX

Does not matter whether I'm running ART or Dalvik, it shuts down at random times when I don't use the phone.

Just updated to V10g-EUR-XX.. hopefully this version resolves it.

Update claims to fix some power optimization issues and google issues.

http://xdaforums.com/lg-g3/general/updated-firmware-v10g-t2834015

Time to brush up on German:

http://www.lgblog.de/2014/07/31/update-fur-lg-g3-behebt-plotzliche-abschaltung-des-smartphones

Or in Google English:

https://translate.google.com/transl...bschaltung-des-smartphones&edit-text=&act=url
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Note

Please download Bootlog uptime because sometimes the device restarts without owners notice.
[G3 Q&A, Help & Troubleshooting] liamR:
I'm using the app in the link below to monitor the shutdowns/reboots, when it occurs it will appear as 'unknown shutdown' instead of just 'shotdown'.

https://play.google.com/store/apps/details?id=orbin.boot_logs
[G3 Q&A, Help & Troubleshooting] Rogero:
I have the D855 32gb international and I only had 2 shutdowns initially when i had the phone on factory fw v10a, now i am on v10i global, 7 days up time using the phone with wifi and a lot of applications and games installed, no problems at all anymore, i have bootlog application installed and it shows 0 crashes which means the phone never rebooted itself either.

My friend who bought his G3 a day before me still using it on factory fw v10a, never updated it and also he didn't encounter any problem with his device yet.

Something to mention here and i'm sure it's not related to the shutdown problem is that both me and my friend are using the LG original wireless charging stand from day 1, never used the cable to charge the devices.

Also we are both using the same provider, Alfa telecom (Lebanon)

I personally think the issue is related to the phone modem/radio compatibility. With each provider's setup as few people have already mentioned.
[G3 Q&A, Help & Troubleshooting] unciu:
More then 3 days alive after switching on ART, unrooted v10e on 32GB version Romania, died today after 2 consecutive cals I made. Before switching to ART, roughly I had 3 or 4 days without auto shut down.
[G3 Q&A, Help & Troubleshooting] blackmark87:
do u have G3 flasher tool link and v10i global link????

---------- Post added at 04:47 PM ---------- Previous post was at 04:43 PM ----------

never mind I found it
[G3 Q&A, Help & Troubleshooting] tscjoki:
Since version v10g I had no more shutdown...maybe some reboots, but I didn't notice them.

Let's wait for version v10i or even v10j apparently available in some countries yet and solving as well the shutdown/reboot problem as well as some bugs like de homebutton lag.
[G3 Q&A, Help & Troubleshooting] tomb007:
I am in the UK and have 10g-EUR-xx, my shutdowns have turned to reboots, however the reboot

requires SIM pin code and full disk encryption password, so the phone is effectively off until I realize.
[G3 Q&A, Help & Troubleshooting] inn3rcity:
Since I switched the network to gsm/wcmda from gsm/wcmda/lte no more shutdowns.

Problem solved.

Küldve LG G3-ról
[G3 Q&A, Help & Troubleshooting] antonis_sp:
Funny you mentioned that. About a week ago I restored mine to its' original rom (10b) in order to return it.

I also used gsm/wcdma as network mode then, and I've had no shutdowns for over 8 days.

Before that, almost everytime the phone shutdown, it was on force 2g mode and battery level was below 50%. Shutdowns occured on all roms tested (up until 10g).

I'm almost afraid to update it now... :confused:
[G3 Q&A, Help & Troubleshooting] silverblack:
I've had both updates I'm on V10 but phone just switched off didn't even reboot.

Had to hold down the power key for at least 30 seconds to start it up again.

Maybe it can't be fixed with software updates and it is indeed a hardware issue.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Can you please tell us exactly what you did and what files you did download & programs etc...I'm having restarts...almost like 1daily or two
[G3 Q&A, Help & Troubleshooting] kanexyz:
The problem is definitely still there.

when I upgraded to 10e it still has minor problem.

Once I upgraded to 10g, the phone would restart when my phone normally have shutdown problem (taking photo, using map). So I would say that LG still could not solve the root cause or it may likely be hardware problem as many said, they only managed have it restart instead of a complete shut off.
[G3 Q&A, Help & Troubleshooting] OUTbrain:
I replaced mine, And new unit first shutdown after 3weeks.. But old one shutdown 3times per day.. New one have 1shutdown And 1restart for 2month.
[G3 Q&A, Help & Troubleshooting] Rogero:
Unfortunately a reboot after 7 days uptime

After having fingers crossed for the last 7 days, I woke up today and saw a bootlog notification about a crash/reboot during night time :(

Now let me describe what are the 2 variables that changed yesterday and may have caused the reboot:

1- Using Data Connection instead of Wifi :

for the last 7 days i had the phone using Wifi connection to access the internet all day at work, Data connection was off due to wifi being always available,

but last night I had to spend the night out of home, which forced the phone to be connected through Data Connection with the Mobile setting set to: GSM/WCDMA/LTE Auto

This was the first night with the phone using 3G/4G during night time.

2- Yesterday also i have changed the original LG Quick Circle Case to a Supcase cover that i have received, but I left the "QuickCircle Case" setting set to "On".

This I don't think have any relation to the problem, but as we are trying to diagnose the issue here so who knows,

maybe having the "QuickCircle Case" setting set to "On" without an actual CircleCase fitted causes some implementation conflicts.

Now, my next test is the following:

- I have left the "QuickCircle Case" setting set to "On", and I have changed the Mobile Network setting to GSM/WCDMA ( so it won't try to find a 4G/LTE network )

I will be testing it for the next few days like this, still using Data connection set to GSM/WCDMA and not Wifi, and I will report back about results.
[G3 Q&A, Help & Troubleshooting] turt:
2 days ago I had 2 reboots: one while sitting idle on my desk with 3G connection, and one while sitting on the table at home watching tv (on wifi).

And I never touched the QuickCircle setting so there goes your theory :o
[G3 Q&A, Help & Troubleshooting] Rogero:
I have v10i global downloaded from this thread --> http://xdaforums.com/showpost.php?p=54550282&postcount=638

and Flash it using the instructions and the Flasher from this thread --> http://xdaforums.com/showthread.php?t=2785089

but read my previous post/update as i have encountered a recent reboot last night.

Also I just came across a new Rom v10j that i may flash tonight.

here's the link if anyone wants to test it too V10j --> https://mega.co.nz/#!AFQTwQQS!7KYLQa186UreNbbRoaLyVFj_u7y_9_HmvXazwzaYuqI
[G3 Q&A, Help & Troubleshooting] menyheart:
Anyone out there using LG G3 32GB in the UK and had it replaced? Did that solve the issue? As I am about to send it back to be replaced and not necessary wanna do the whole procedure if the new phone will have the same issue
[G3 Q&A, Help & Troubleshooting] PilgrimToHyperion:
Switching off LTE does not work for me at all. Still shuts down. :(
[G3 Q&A, Help & Troubleshooting] tscjoki:
Try to flash v10j....normaly this should resolve your problem : http://xdaforums.com/showthread.php?t=2791761&page=93
[G3 Q&A, Help & Troubleshooting] blackmark87:
so,V10j fixed shutdown/restart????
[G3 Q&A, Help & Troubleshooting] inn3rcity:
I returned mine for refund. Decided to buy a Galaxy S5.

F**k off LG!

Tapatalk-kal küldve az én GT-I9300-el
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I sent mine for repairs, let's see if a miracle occurs.
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
Unlikely they will do anything. I am exchanging mine. Ironically, it hasn't rebooted for 3 days now. I like the phone but I have big concerns about the hardware. I don't think this is a software glitch. LG is keeping very quiet on the matter, which only lends more suspicion. Their last update reboots phones without going to the sim unlock screen. That means users will not know their phone is rebooting unless they specifically check or install software (mentioned earlier in this thread). At this point, I think that the media should be involved.
[G3 Q&A, Help & Troubleshooting] tscjoki:
Apparently yes
[G3 Q&A, Help & Troubleshooting] dj_jokke:
I don't think they can do anything either but I had no choice. The retailer I bought it from had never heard of this problem and it's one of the biggest in Sweden. So I'm actually interested in seeing if/what they do with it :P
[G3 Q&A, Help & Troubleshooting] m0b1liz3:
Perhaps email a few tech review sites in your country and link to this thread. I think there are a few similar threads on other forums.

You could also contact LG customer service. That's not an option for me since I bought from overseas.
[G3 Q&A, Help & Troubleshooting] Loaded1001:
Happened to me again this morning immediately after doing a video, there was very little cell signal where I was and as soon as I hit the stop button on the video the phone turned off. Won't turn on again unless I connect to charger and power on or remove and refit battery.

I assume this is happening on phones without Dropbox installed, but this is the fourth time it's happened to me immediately after using the camera.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
another theory...

there is another theory in another forum, which i find pretty irrelevant but worth tryin' for... here it is:

"the wireless charging back cover causes shutdowns/restarts. if you

replace back cover with a new back cover which doesn't have wireless charging feature, you won't experience any bugs

"

can anyone, who owns back cover without wireless charging feature, give feedback? thanks..

.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
Bad Bad LG Customer Support

Okay, so I'm new to this....I bought my LG G3 from Eureka Kuwait, in the invoice written 5 days in exchange and refund policy, I went there and they didn't want to refund me or exchange the device and sent it for repairs although the 5 days haven't been over yet.

so I went to LG AE website and chatted with online customer support. they typically said *Deal with the dealer you bought it from*....so WTF is going on...what a ****ty customer support and this happens to the latest flagship in the Market?

This is really upsetting...We need to escalate this.
[G3 Q&A, Help & Troubleshooting] jomansch:
you will know whether or not it has rebooted when you activate a code on your sim - after a reboot it will show the unlock-screen...
[G3 Q&A, Help & Troubleshooting] crni6:
I have reboot after update to 10g (few days after) and 8 days nothing and togay I saw that its reboot buy him self on stand buy...I use bootlog uptime app to monitor this.

Its not so iritating to me but if lg not set it in next update it will go to service.

Any news about update?
[G3 Q&A, Help & Troubleshooting] tscjoki:
As I write ahead...v10j is apparently solving this and some lags
[G3 Q&A, Help & Troubleshooting] tgmh:
For how long did u check out shutdowns with this V10j installed? Coz i dont know why,but i feel like soon im gonna see someone saying smth like "ok,im on V10j and i got my first shutdown issue bla bla" :S

LG,u suck!
[G3 Q&A, Help & Troubleshooting] Rogero:
Updated to v10j and using the phone with Wifi/3G/4G and wireless charging, seems more stable with lag-free operation, 9 hours Up time so far without any reboots.
[G3 Q&A, Help & Troubleshooting] sidzim:
One thing I tryed. I used another power charger with 1000mAh, and after 4 days phone still running.
[G3 Q&A, Help & Troubleshooting] Ahmed Asiem El Behidy:
v10j

Keep us updated about the v10j Update please
[G3 Q&A, Help & Troubleshooting] Curleyyy:
disregard this post
[G3 Q&A, Help & Troubleshooting] hesaps1234h:
Has anyone facing the shutdown issue with custom rom?
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
How to check if your cover supports wireless charging

Alright so LG made 15000 limited edition G3 in india for promotion...this verion includes the circle wireless charging cover in the box and the stock cover also supports wireless charging out of the box !

I did not check that untill you posted this.

As i mentioned earlier in the thread, a friend of mine who bought a g3 form the online store did not have any random reboots or shutdowns like me.

When i opened up and looked at the inside of the back cover there were just 2 metal ports on the back panel for him and 4 for me. This means that his cover does not support wireless charging.

So can u guys who never faced issues check the same and revert?!
[G3 Q&A, Help & Troubleshooting] cheetah2k:
I'm on 10g, SEA 32gb D855, and only just started having random reboots. Whats weird is that it seems to happen at the same time every day (approx. 10:15am Australian time)...

I've been running 10g for 2 weeks now and the reboots started happening after the last Facebook messenger update. I'm wondering if this is causing the phone issues. I might have to delete it..
[G3 Q&A, Help & Troubleshooting] erhanersoz:
thank you so much for reply :)

is there any other one who can support the theory?

by the way the theory is:

wireless charging back cover causes shutdowns/reboots. if you replace back cover with a new cover which doesn't have wireless charging feature, you won't experience any bugs.

Sent via XDA mobile app
[G3 Q&A, Help & Troubleshooting] antonis_sp:
Wireless charging back and shutdowns stopped after 2 weeks of use. (10b rev.3 ROM)
[G3 Q&A, Help & Troubleshooting] erhanersoz:
thanks for the feedback :)

is there anyone who owns a back cover

which doesn't support

wireless charging feature and experiencing shutdowns/reboots?
[G3 Q&A, Help & Troubleshooting] veronesi.n:
Hi all,

After buying d855 32g, took it out of the and powered on, it shuts down twice, and can't even power on again without putting it to charge, off screeen said +50% battery... oO

It was stock, no apps, nothing except first configuration done... 10a

I'm on 10g now, rooted etc.. got a random reboot yesterday as well...

And i forgot, i got the wireless charging version but don't use it.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
according to the theory, the problem is

having a back cover that has wireless charging feature

.

it doesn't matter whether you wirelessly charge it or not.
[G3 Q&A, Help & Troubleshooting] pchoppe79:
Had nothing in 4 days since last one. Praying......
[G3 Q&A, Help & Troubleshooting] veronesi.n:
I saw when I was reading,

I don't have sim lock code, anyone knows how can I know if it reboots? I really don't want to put sim lock code :p
[G3 Q&A, Help & Troubleshooting] rodr12:
I tried to us the phone without the back cover (mine as wireless charging) and had a reboot but not as frequent as before (use to have a reboot almost every 5hour) and without the back cover it is approx every 18h30 hour. Now i use a paper to "hide" the wireless port" and seems to do the same...

you can see on the picture my crash stats

hope it will help to find a solution :good:
[G3 Q&A, Help & Troubleshooting] skingg:
I think LG do run the same firmwares but I can't be sure as Samsung tends to have different firmware builds for different region of the phones. Iirc some kernel developers have said that although two phones of the same model will have the same specs (on paper), but they may not necessarily hold true. That's why whenever a custom kernel is released it may work flawless on someone's phone but not on others yet they are the exact same models.

My brother has the G3 D855 32gb and although he too does not have any issues, I'm just keeping an eye round these threads just in case. :)
[G3 Q&A, Help & Troubleshooting] ced357:
Same problem here, my french LG g3 issu shutting down 2 times in 3 days , during the day or the night ... With 15 % of battery or With 65 % ...
[G3 Q&A, Help & Troubleshooting] Dredd90:
So your next move must be like mine go to the dealer or to the authorized service and get it fixed or replaced.

ONE OTHER THING: PLEASE anyone that had taken their G3 to the service and got it fixed to write a post what was defected with their phone. As soon as i take mine and i hope that be very soon i will write what is the conclusion from the service about the defect.
[G3 Q&A, Help & Troubleshooting] dbaric:
Any episodes of shutdown with daydream option on?

Personally, I have experienced two episodes of spontaneous shutdown while lying on the table after some time of inactivity (battery around 60%).

32GB model, have it for 7 days.

I was wondering, could people who previously reported shutdown

while charging

tell us if daydreming option was activated? I was thinking that daydreaming could possibly prevent phone from going to "too deep" sleep. If so, maybe some simple Tasker script could regularly preventively wake up the phone during the untethered use without ruining battery life. That way we could survive the time until new firmware is released.
[G3 Q&A, Help & Troubleshooting] ced357:
For me its appearing 2 times, one with 15% of battery with no daydream and one time with 60% during the night with daydream option on...

Please LG make an update with speed !!!
[G3 Q&A, Help & Troubleshooting] Laatikko:
My phone had shutdown again at night. In the morning I turned it back on and after entering pin & security code phone shutdown again. I tried this five times and always same happened. Then I plugged it in the charger for few seconds and phone booted just fine and didn't shutdown. Battery level was around 50%

I'm gonna try factory reset and then send this to warranty service.
[G3 Q&A, Help & Troubleshooting] Dredd90:
Dude in my opinion the firmware is the least posible thing that is wrong as i mentioned on the post before and posted the softwere information about the phone, mine is exactly the same as the information from the phone of a friend of mine which has 0 problems and mine shuts down. And if the firmwere was the case then every phone had to do the problem. And other thing mine was with daydreaming activated when shutted down on charger. And one last thing that i mentioned before when i took my phone to the LG services their first thoughts were that the motherboard is defected, and took it for diagnostics and i am waiting them to call me when the phone is ready and from the repair description there will be mentioned what was the problem, which i will tell you.
[G3 Q&A, Help & Troubleshooting] toncij:
Judging by the number of people reporting they got it and number of you with the problem, I'm afraid one may think every single phone or majority has shutdown issues...
[G3 Q&A, Help & Troubleshooting] Dredd90:
I am not 100% sure but for now i think only the users with d855 version have complains.
[G3 Q&A, Help & Troubleshooting] K_Hismoom:
I have the D855 16GB version since Monday and up until now the phone has not shut down itself.

I noticed that I have a different firmware version than some of you, maybe that's why I don't have this problem?

Mine is o2 Germany branded.

Baseband: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

Kernel: 3.4.0

Build: KVT49L.A1402020897

Software: V10a-214-07
[G3 Q&A, Help & Troubleshooting] enginsan:
Had the same issue with my LG G3 (32 GB) which I bought on Saturday. Returned it on Tuesday after the same shutdown issues happened 4 times in 3 days.
[G3 Q&A, Help & Troubleshooting] Lennyuk:
Just to confirm that everyone is talking about the same issue, this is just a black screen with no prior warning?

If the G3 gets too hot it puts up a quick message then turns itself off (playing boot sound and everything) - I just want to make sure that people are not confusing issues here.
[G3 Q&A, Help & Troubleshooting] ced357:
For information, same shutting down (2 times in 4 days) :

My phone is a 16Go and branded by Orange France but not simlocked

Baseband: MPSS.DI.2.0.1.c1.13-00009-M8974AAAAANPZM-1

Kernel: 3.4.0

Build: KVT49L.A1401987978

Software: V10a-208-01
[G3 Q&A, Help & Troubleshooting] K_Hismoom:
You have the same build number as Dredd90 (KVT49L.A1401987978), can anyone else with these problems post their build number please?
[G3 Q&A, Help & Troubleshooting] ced357:
But your software is different from mine:

214 / 208 :confused:
[G3 Q&A, Help & Troubleshooting] butcher0:
My build and softare (having issues)

Build: KVT49L.A1401987978

Software: V10a-EUR-XX
[G3 Q&A, Help & Troubleshooting] dbaric:
Exactly the same numbers. Having problems
[G3 Q&A, Help & Troubleshooting] K_Hismoom:
214 and 208 are probably the branding codes for o2 and Orange.
[G3 Q&A, Help & Troubleshooting] frandroid-v95:
Belgian model with the same problem :P

Well it looks to me that only european models encouter the problem of random shutting down? --correct me if I'm wrong.

What I experience is that I go to sleep without charging my G3-D855 (32GB) because it has left 50+% and when I wake up it doesn't responds to my double tap or my press on the power button. Then I just press the power button for about 5 seconds and I see the boot screen and the rest is normal...

When I watch my battery i see this: [first image]

>>It looks that he shuts down at the moment that I try to wake him but I don't experience that when trying to wake him... Coincidence?

Well in the second image you can see my software information...

I hope we can find a explanation because for the rest I really love this phone
[G3 Q&A, Help & Troubleshooting] toncij:
Well, that is not normal at all.

Sadly, I feel this phone is pretty much flawed - sharpening, heating, lag, shutdowns... and problem is in so many cases.
[G3 Q&A, Help & Troubleshooting] GANJDROID:
I'm using the stock back cover (not too sure it supports wireless charging or not) and mines shutting down about once a day. It'll only turn back on if I plug the charger in.
[G3 Q&A, Help & Troubleshooting] bjuderas:
I had a chinese phone, a Jiayu and it had done incompatibilities with the app Skype. The camera didn't work with the app installed.

Could these shut downs being caused by a app.

P.S.: Since I returned the old g3 and got the new one, about a week now, I had no shut downs or rebots with the new g3 yet.
[G3 Q&A, Help & Troubleshooting] erhanersoz:
if it's stock, probably it's a wireless charging back cover... you can check your back cover and if you see some metal connectors inside the cover, it's a wireless charging back cover.
[G3 Q&A, Help & Troubleshooting] ArchenzeEL:
Take off the back cover and lookatthe inside surface....of you see 4 metal connectors pins , it supports wireless charging, if it has 2 or less. It does not.

As far as i know only UK ,India and korea versions have wireless charging cases out of the box. The rest of asia and europe do not.
[G3 Q&A, Help & Troubleshooting] jscsltd:
I'm expecting my first G3 brand new tomorrow and very wary of these issues.

I'll let you know how I get on.