yashsingh1/xdaforums huggingface dataset:
[ONE General] alquimista:
Just to keep XDA memebrs in the OnePlus "Customer Service Woes" loop.

I probably won't update the OP very often, as FACTS are much slower reveal themselves, as opposed to supposition, anger, excitement, and or spectacle.

That being said, please feel free to report your personal customer service experience.

IMPORTANT:

This thread is meant to inform anyone who's; awaiting an invite for an OnePlus One, have an invite, ordered the device, or are waiting for there device to ship. The information contained in this thread should remain FACTUAL, as in actual customer service experiences.

This is NOT a thread for product reviews. This thread is not about ranting against OnePlus, I like what they are trying to achieve, so please do not post random anger herein.

This is NOT a thread about the product that OnePlus is selling, its about how they are actually selling it.

Hope that make sense, as I'm totally knackered at the moment.
​

NEWS ITEMS

Items will appear from newest to oldest, with the date as an underlined header.

07.03.2014

According to Boo, he got his device on July 3rd, after ordering on June 26th (He had standard shipping). Looks like people are getting their devices pretty quick now on the OPO forums too.

I won't have any first hand knowledge now that Boo has his phone, so I'll probably won't update this thread unless Boo has some other issue.​

2014.06.30

:

There's several rapidly growing threads on the OnePlus forums regarding the "Pending Shipment" issue of late. One link for example:

http://bit.ly/1pQYMma

There's actually quite a few threads like the one posted above, regarding processing shipping, wait times, etc etc. So, its a known issue.

Not sure there's much to be done about it beyond making a note to the support team.​

2014.06.27

:

Good news, the OnePlus site is working and people can order again. Bad news, no one has seen an order actually ship in what looks to be at least a week.​

2014.06.26

:

It looks like there are quite a few winners from the "Storm of Invites" lottery that have received their invites, but can purchase the device.

Lots of threads popping up in their forums claiming the same problem. See links below:

http://bit.ly/1mAqPqC

http://bit.ly/1pFnrtF

http://bit.ly/1jpnYMw

The list goes on and on. Is it a website error? Are they really out of stock? I have no idea, but the OPO fans are speculating away. Some say its been 24 hours, some say its more like 8, either way no one is getting their orders in by end of business today. Meanwhile there are apparently no replies on the issue from OnePlus admins.

I feel sorry for the invite winners that can't buy the phone they want. Good thing I still have my trusty Galaxy S3. I think I'll hold on to it until I see a device that really peaks my interest. Haven't seen anything this year that is mind blowing, or a must have.​

Updates will appear only as reports are verified.

Best of luck.

Ta,

ALQI
[ONE General] Naddict:
Thanks for this...please, lets go here for any discussion...http://xdaforums.com/showthread.php?t=2685348
[ONE General] sn0warmy:
The issues go even further than that...

I am a Storm Of Invites winner as well. I ordered my phone earlier this week and they pulled the $370 from my bank account the same day. However, the status of my order is still "pending shipping" after nearly 2 days. I've been reading that others are in the same situation but are now going on day 5 and 6 of their status being stuck on "pending shipping".

Their own website says it will only be in processing for a maximum of 24 hours before it's shipped out, which is clearly not accurate. What also sucks about this is that some of us paid an extra $6 for expedited shipping to get the phone sooner but here we are 2+ days after ordering and the phone hasn't even left OnePlus' hands to get to UPS/USPS yet. And to top it all off, there is no option to cancel your order, they won't respond to emails and there is no phone number to call.

So even after you get through the headache of actually acquiring an invite, you then face the challenge of being able to successfully place your order, and assuming you do successfully get your order placed it apparently just gets shipped out whenever they get around to it.

I thought ordering the Nexus 4 and Nexus 5 through Google Play during their launches were bad experiences. This one is absolutely horrendous.

That thread is in regards to actual reviews about the phone. This discussion is a completely different topic regarding the ordering process itself.
[ONE General] treChoy:
I'm in the same boat here. Nearly 2 days, and my order is still "pending shipment". To make matters worse, it appears that OnePlus got their shipping information mismatched. Apparently, the "standard" shipping in the US is faster than the "express" option. What the hell, OnePlus? As if getting an invite in the first place wasn't hard enough?
[ONE General] alquimista:
Thanks for your input. I'm really just trying to help my mate out. We used to be flat mates in Uni.

He got got an invite, bloke was so excited he won something I thought he might keel over. He's BooRaddley or something like that on the OnePlus forums, also the same bloke that pointed me to the iFixit teardown of the OnePlus One.

Boo said he got his order in after something like 10 hours of complaining, emailing, posting, and waiting on the ordering site to start working again. I told him not to throw his money at it, but he said he's never won anything in his life and just wanted to feel like a winner. Deary me, poor bloke. I think I'll let him enjoy whatever glow he can muster, rather than tell him he could be waiting for a long long time.

Oh well, what's done is done.

Let this be a word of caution to those of you waiting for invites.

Ta,

ALQI

PS: I probably won't be posting here very much as I'm sticking with my S3 and I couldn't be bothered to wait on an invite.
[ONE General] C13v3r0n3:
It says it will ship within 3 days of payment, ffs, what else do you want, you were 1 of 2500 people out of like a half million people world wide.

I too got a storm invite and ordered it the day i recieved it, be patient, there are a lot of people who want this phone and would be glad to have the chance to purchase it before it goes public, just be glad you won the ****....
[ONE General] alquimista:
Oh dear, how can "standard" be faster than "express"?

I guess I should change the title of this thread to something like, OnePlus Customer Service Issues. Yeah that'll do.

I hope my mate Boo just went with standard. We both live in California, and OnePlus ships from there right? I just won't breach the subject.
[ONE General] sn0warmy:
Where does it say that it ships within 3 days of ordering?

Their own site says processing for 1 day before shipping...

http://support.oneplus.net/hc/en-us/articles/201866680-How-long-will-shipping-take-

I do see your point. We are lucky to even be able to place an order in the first place at this point. However, if they aren't going to honor the shipping timeframe that they highlight on their own site then I believe this is an issue. Especially for those of us who shelled out another $6 to have it expedited.

The way I see it is that they have 24 hours to process it then 7 calendar days to get it to my door (according to their own information in the link above). This means the phone should arrive no later than Wednesday 7/2. I'll even say Thursday 7/3 would be acceptable. But any later than that and I can assure you I will be asking for a refund on my expedited shipping as it clearly wasn't expedited at all. Call me picky but if I'm paying for extra to have it arrive quicker and it takes more than the maximum amount of days that the seller indicates it should, something went wrong on the side of the seller.
[ONE General] treChoy:
I understand...I think this is just all of the anxiety and pressure from the whole "experience" letting out. I am grateful, believe me....I feel like OnePlus is just creating unnecessary headaches.
[ONE General] overlord727:
I ordered mine today, 0 issues or problems. If it didn't work yesterday, try again today!
[ONE General] alquimista:
Sorry [MENTION=4353001]Naddict[/MENTION] , I have removed the one item in the OP that was more of a product review item.

However, I would like to keep this thread open as a factual report thread for customer service, specifically the process of getting the product. It should not reproduce any conversations in the "Opinion" threads. I will report only fact. I will also only encourage fellow members to post facts and experience, not opinion, nor speculation. Proof of any report is highly encouraged.

Let me know if that's allright mate.

Ta,

ALQI
[ONE General] alquimista:
[MENTION=5263393]C13v3r0n3[/MENTION] Thanks for the info. What was the date of your order? Did you have any issues placing your order?

AT ALL:

Please keep us updated on the time it takes from submitting your order, to actually shipping your device. Is it greater or less than 3 days?

NOTE: We don't need to know how long it takes for USPS or UPS to get you the package, once the item leaves the OnePlus warehouse I assume speed is out of their control.

Also, please try to refrain from posting opinion. I am trying to gather facts in order to keep everyone informed.

Lets all act like Vulcans and remove any semblance of emotion in our reports.

Ta,

ALQI
[ONE General] alquimista:
There seems to be some confusion as to how long OnePlus has stated that it will take from placing an order to it actually leaving their facilities. So far I've seen 3 days, and 24 hours.

Can someone please post a pick of their site where this info is posted, or give us a link where the information can be found.

EDIT: Answered my own question.

From their FAQ here:

http://support.oneplus.net/hc/en-us/articles/201866680-How-long-will-shipping-take-

Pics or it didn't happen? Here you go:

[IMG="OnePlus One Shipping Processing Time"]http://dl-1.va.us.xda-developers.com/2/8/2/1/2/6/1/Processing_Shipping.png?key=xP8nZjbByHNJmT8QOIbYMw&ts=1403908911[/IMG]

Hope that helps.
[ONE General] The Jack of Clubs:
i ordered mine without a problem. race winners also just got their invites so theres a lot of phones to ship out. standard shipping is faster in the us because they are shipping 2 day priority and express is ups which can take up to 3 days. however express shipping will be processed before standard shipping, and usps wont ship on the weekends. either way you should have your phone by like wednesday.
[ONE General] treChoy:
Thank you for clarifying. So basically, whatever time is lost by choosing UPS over USPS should be made up for because UPS delivers on the weekends.
[ONE General] The Jack of Clubs:
it depends on how long it takes them to process this batch. i chose standard shipping. i have patience, i can wait an extra day or two. since its the weekend its kind of a gamble which is better, so ill just use the cheaper option.
[ONE General] sn0warmy:
I already posted that link in post #8. ;)

It's where I got the 24 hour processing timeframe from.
[ONE General] dansou901:
Did you told me on the list thread that you got an invite already? Anyways, I'm marking you as invited there as you already ordered the phone.
[ONE General] The Jack of Clubs:
yeah i won on the storm contest. and ordered my phone. i shouldnt need an invite if it ships out.
[ONE General] C13v3r0n3:
No issues ordering for me, I just clicked the link in the invite, claimed it, then it took me back to the home page and I clicked the purchase link for the 64gb version then finished with PayPal. Pretty non eventful and very easy.
[ONE General] Zeustopher:
I just purchased mine. Same as reported before - no issues that I ran into. I'll try and remember to come and update once I get the email saying it was shipped.

-- Zeustopher
[ONE General] overlord727:
Just checked my bank account and its been charged finally. Lets see when it finally ships! Ordered 27th!
[ONE General] sn0warmy:
Just to update this thread...

I ordered my phone on Thursday 6/26 @ 8:15AM. As of Monday 6/30 @1:00pm my phone still has not shipped and remains at their warehouse with a status of "Pending Shipment".

I just sent the following email to customer support through the OnePlus.com support page.

..............

Order #: 1000xxxxx

Hello,

I placed my order for a OnePlus One at 8:15AM On Thursday, June 26th. It has now been 5 days since placing my order and the phone still has not shipped.

Within the invite you stated, "

This invite indicates that there is a One ready and waiting for you in our warehouse so it will ship within 3 days of purchase.

" It has now been 5 days and you have not stuck with your shipping timeframe. At this point I ask that you please ship my phone today or refund my shipping costs. I paid an extra $6 on top of standard shipping to ensure the phone arrived sooner. However, you've failed to stick with your promise of shipping the phone within 3 days of ordering it even though you had no problem pulling the entirety of the funds out of my account within 30 minutes of placing my order.

I look forward to hearing from you.

Best Regards,

Kevin

..............

Now, I understand that they've had some hiccups (to say the least) and that shipments may be taking longer than promised. But if this is the case I do not feel that it is the burden of the customer to pay for these issues. If OnePlus cannot come through on their guarantee that the phone will ship within 3 days of purchase, then they really should be refunding the entirety of the shipping costs. This is what Google did when they failed to ship the Nexus 5's out in time and it is what would be expected of any other company that failed to meet their shipping timeframes.

I refuse to hold OnePlus in any other light than that. To make things right at this point they either start getting these phones shipped out or start eating the shipping costs for customers.
[ONE General] alquimista:
Ta for the update mate. Looks like my mate Boo will have a wait ahead of him then. He ordered whenever the site went back up last Thursday.

Wonder if this counts as a news update, or if this is just par for the course at this point?
[ONE General] Deadpool253:
I just emailed them about the same thing. I hope they resolve this or in asking for a refund, selling my invite and getting something else.
[ONE General] Zeustopher:
Mine still shows Pending Shipment. It hasn't quite been 3 days yet, but if I don't hear back today, I'll certainly be sending out an email similar to the above to OnePlus also.
[ONE General] sn0warmy:
Now on day 6 and the phone still hasn't shipped. OnePlus refuses to respond to anyone over on the OnePlus website. Some people have been waiting for their phone to ship for over 2 weeks now with no updates. And there is currently no way to cancel your order if you want to. They won't respond to inquiries about it and there is no option to cancel the order within your OnePlus account.

OnePlus is reaching a point where they may be facing some legal issues here soon. They've taken people's money and promised the product would be shipped within 72 hours. Yet they have blown right past that 72 hour deadline for thousands of people with no indication as to when they will actually ship. They also won't allow people to cancel their order and get their money back even though they have failed to uphold their end of the agreement. This may get ugly real quick if they don't make some serious moves immediately. It has reached 'scam' territory at this point. And all of this is exactly what consumer protection laws were designed to prevent.
[ONE General] tiny4579:
The lack of response from them is unnerving. Maybe I should just wait it out until the fall. If the find 7 had a multicolor LED, I'd probably just buy it instead. I don't want to pay full price on a phone. Them charging before shipping bothers me as it locks them into getting the money no matter what.
[ONE General] :
They gave an update in the forums. http://forums.oneplus.net/threads/shipping-the-storm-of-invites.47739/

You also have to keep in mind that OnePlus is a startup. They're working with limited resources and using the invite system to control the flow so that they can work out the bugs. This is similar to ordering a product from kickstarter.
[ONE General] sn0warmy:
Yeah, I just received the below email from them:

To me it's absolutely comical that they think a suitable "reward" for putting up with their B.S. is to provide us with additional invites so we have the honor of allowing more of our friends to give them even more money. Who do these people think they are? :mad:

Anyways, I just took them up on the opportunity to cancel my order and will be placing my pre-order for the LG G3 on T-Mobile today. I was going back and forth between the two devices quite a bit anyway and at this point I'd rather give LG my money as they've never let me down and with the G3 I can retain use of my two wireless chargers that I currently use with my Nexus 5.

OnePlus really blew this one...
[ONE General] Deadpool253:
I got the same email. I have time stamps and cached capture of them changing the shipping and processing times. There's something shady going on. Myself and some other invite winners are looking into class action. We didn't give then money for a preorder. We paid for a device that according to them was made and ready to be shipped. If our shipping isn't refunded there going to lose so much more credibility and possibly worse.
[ONE General] sn0warmy:
Yeah, I'm over it. I just placed my order for the LG G3. Instead of going through the headache of canceling my order, I actually got an eager coworker to pay me for the OnePlus One so he will be his whenever it finally arrives. I've already recouped my costs for the phone so the frustration is over for me. Hopefully it does actually ship on July 9th, for my coworkers sake.

Good luck to the rest of you.

*Also, don't ask for invites from me. Any extra invites given out will happen "sometime in July" and I already told the coworker who purchased the phone that he could have him for his friends.*
[ONE General] Naddict:
Doing my best to NOT do what I said I was going to in post #2...thread cleaned...be nice...or get out.
[ONE General] sn0warmy:
It may be worth mentioning, for any who plan on ordering the phone, that OnePlus did actually ship it today. As indicated in the email I put in post #30, they said it would ship by the 9th. They managed to ship it 7 days early in that regard. I'm over it at this point but my coworker was very happy to hear that it shipped and should be here by late this week or early next week. They even provided me with the tracking number in the below email as well. (personal information, including tracking info was cut out for obvious reasons)
[ONE General] anish3232:
Order placed on 6/27 and the phone was shipped today. They had a slight delay but not too bad. They were late to explain the delays but they are getting shipments out.
[ONE General] overlord727:
Still processing over here. Ordered 6/27 as well. Its funny to hear that some people ordered after me and already have shipping information. Oh well! It will get here when it gets here.

EDIT:

Just shipped as of 10 minutes ago!
[ONE General] d4RkN355:
[MENTION=2781818]sn0warmy[/MENTION]

Now that it has shipped,can you give out one of those two extra invites you got to me? :fingers-crossed: If yes, please PM me and I'll share my mail id.

I am in India and I think by the time its available here, OnePlus Ten would've come out. :D

PS: I hope I am not violating any forum rule by asking for invites. If yes, sorry in advance.

Thanks,

Santosh
[ONE General] sn0warmy:
I wouldn't bother asking anyone for invites Santosh. No one has them in their account yet and OnePlus said that the invites won't be available until sometime late July.
[ONE General] d4RkN355:
Oh.. :(

Anyways, if at all they do THAT atleast promptly, I am first in line for your invite. :) Will look out for a PM. :D
[ONE General] sn0warmy:
:laugh: No offense man but you are about 104th in line at this point, unfortunately. As soon as I got my invite a week ago I started getting bombarded with requests.
[ONE General] dansou901:
The only thing to do if you got your invite is ignoring the Oneplus Forum or just PMing members there that you got it. Not public posting that you got it...
[ONE General] d4RkN355:
Oh.. :eek::eek:

104th! I think OnePlus Ten it is for me! :banghead:
[ONE General] sn0warmy:
Na. Now that they've got the shipping issues sorted out I imagine they will start opening up more invites. Keep plugging away at entering and you'll get one.

Oddly, I signed up for their forum and made 1 post. I did no other steps in any contest and was like the 98,640th person to do so. Yet, I still one so I know it is completely random. You'll get one sooner or later.
[ONE General] d4RkN355:
Thanks. That's comforting. I've also signed up for the forum and done nothing more. Lets see if I'm lucky :fingers-crossed:

/* Santosh */
[ONE General] overlord727:
So they shipped mine via USPS priority instead of UPS Express even though the e-mail says they shippsed via UPS... Interesting... Oh well, just glad its on its way finally!
[ONE General] The Jack of Clubs:
google search the tracking number.
[ONE General] overlord727:
I did this. I also input my tracking number into UPS and it shows me the shipment via USPS. Funny how they can track that too! I knew something was up when it wasn't in the format of any regular UPS tracking numbers.
[ONE General] Deadpool253:
Yea I ordered on the 27th and USPS is estimating Monday as a ship date. I've been asked a million times as well. All of mine are spoken for IF they even give them to us. At this point I'm just happy to get the phone and see where things go.
[One (M8) Themes and Apps] HRodMusic:
Thanks to EnricoD from the nexus 5 forums, just flash through recovery! Works with all GPE roms, for sense roms refer to post #6

For the Material Keyboard just visit this link.

http://xdaforums.com/showthread.php?t=2796129
[One (M8) Themes and Apps] Laverson:
Have you tested this works? Didn't work for me, tried to flash with no luck and tried to install via Venom Tweaks but I get a prompt about being an incorrect animation file.
[One (M8) Themes and Apps] Darknites:
The zip wont work on sense rom but not sure about Venom, did you unpack the zip to get the bootanimation file?
[One (M8) Themes and Apps] hugebulge:
It worked fine on a gpe rom
[One (M8) Themes and Apps] Laverson:
Unpacked, applied in venom tweaks. Can confirm this works. Thanks!
[One (M8) Themes and Apps] andreasyeah:
copy the attached file to /system/customize/resource

It will work for all Sense ROMs

EDIT: added flashable zip for Sense ROMs
[One (M8) Themes and Apps] dressanderc:
Will this work for dalvik or ART only?
[One (M8) Themes and Apps] andreasyeah:
Bootanimation has nothing to do with ART or Dalvik so yes it will work for both
[One (M8) Themes and Apps] dressanderc:
My bad. I was under the impression that one of those .zips were the keyboard. However, I have got it working on dalvik as well. Thanks for the reply, though.
[One (M8) Themes and Apps] sean.trinidade:
Thanks for this. Will you also be porting the downanimation as well?
[One (M8) Themes and Apps] Darknites:
There is no downanimation, thats something HTC and maybe others have added, so it will have to be made by someone.
[One (M8) Themes and Apps] Ashaman_Kupo:
How does it look like?
[One (M8) Themes and Apps] timonwimmer:
This works also great on the M7! Great work!
[One (M8) Themes and Apps] Android6190:
does this work with s on 4.4.4
[One (M8) Themes and Apps] sean.trinidade:
Works fine on my M8
[One (M8) Themes and Apps] malteasers:
Thank you for this!
[Galaxy Grand Duos i9082 Q&A, Help & Troubleshootin] Brotowali:
Everytime i use rom based CM if use LINE, its says invild phone number. And if i use based stok rom no problem with LINE.

What the problem with CM roms?? Its'n support LINE app for CM?? Please tell me how to fix that?? I want to use LINE
[Desire 816 Q&A, Help & Troubleshooting] heartblue:
Good night,

I wonder who has this mobile phone if it pleased him?

Because I wanted to buy one but with dual sim.

Sorry for my english but I'm Portugal :)

Obrigado