yashsingh1/xdaforums huggingface dataset:
[ONE Q&A, Help & Troubleshooting] friend1:
https://forums.oneplus.net/threads/re-yellow-screen.40239/page-189

They offered a refund for the yellow tint issue. Not bad, I would say.

Post#3764
[ONE Q&A, Help & Troubleshooting] lemonspeakers:
That's weird because your Home and back buttons are very bright. Whereas my home and back buttons are the same brightness as your menu. All my buttons must be defective then!
[ONE Q&A, Help & Troubleshooting] nneves:
This is strange... My buttons have the same brightness as the menu too, so do we have a broken phone?
[ONE Q&A, Help & Troubleshooting] ceo.mtcl:
Can you pease attach the image of the issue so I can have a look at it?
[ONE Q&A, Help & Troubleshooting] eseanq:
I managed to get a OPO on Monday. The entire screen is yellow. Not sure if I want to stick with my Find 7A (that doesn't have yellow) or go OPO.
[ONE Q&A, Help & Troubleshooting] Aegyo:
From what I've seen, all the phones are suppose to have super dim capacitive buttons. it's the first time I've seen buttons that bright on this phone.
[ONE Q&A, Help & Troubleshooting] Heisenberg:
The display is meant to have a warm hue, it's a combination of the display and the OS. You can adjust the hue of the display in the display section of the settings menu.

Sent from a crappy Samsung because my Evita died
[ONE Q&A, Help & Troubleshooting] shojus:
Yup, just a phone that people have waited forever to get and then deal with a company that is a bunch of liars and yes, they WILL accept a refund within 14 days if you want to pay for the shipping back and not get reimbursed for the shipping that you already paid for. This is a problem and a company with piss poor customer service will never make it in this industry. I have NEVER dealt with a company like this. Just cause you are ok with your situation does not mean you have the right to say people are crying about an issue they knew?? REALLY, cause I did not know I was gonna pay almost $400 for a phone that looks like someone took a leak in the bottom of the screen... LOL It's not about the money dude! It's the point that they tell you to "NEVER SETTLE" and that's there motto. So you are settling for a screen that is crap so I think I will stick with the big names that will take care of people who have problems instead of telling them lies and accusing people of photoshopping images to make it look worse. You are why we have companies that keep allowing poor QC cause you will deal with it but that's okay cause it's your choice. Enjoy your OnePlus One and remember, Never settle... :p

---------- Post added at 09:00 PM ---------- Previous post was at 08:58 PM ----------

The screen that is all yellowish is not really an issue and can be corrected but it's the screens that have it JUST on the bottom and sides is where it's a problem.
[ONE Q&A, Help & Troubleshooting] eseanq:
I don't understand why a manufacturer would purposely make a device with a yellow screen, even if it can be changed. Why not have the default settings be white and if you want to change it go ahead.

I still haven't managed to find the settings/magic numbers to get it so the whiteness of the OPO matches my Find 7A.
[ONE Q&A, Help & Troubleshooting] shojus:
Do you have a custom kernel installed or are you all stock? I am running Franco's kernel and I can get it "whiter" so try these settings in custom settings under display:

HUE-0

SATURATION-0.15

CONTRAST-0.12

INTENSITY-10

Let me know if that helps any? Good luck!
[ONE Q&A, Help & Troubleshooting] eseanq:
As of right now, pure stock. I'm still quite new to Android (made the switch about a month ago).

Those settings still give me a yellow hue. It's funny because I don't see it that much on white icons, but then open Chrome or I set another phone or something white next to it and it's just this "holy sh*t, it's yellow" moment.
[ONE Q&A, Help & Troubleshooting] Aegyo:
From admin today:

"A lot of discussion about the warm calibration screen has surfaced recently, but to avoid confusion and repetition, we are consolidating responses in threads where these have been extensively discussed.

There are two issues people are referring to: a generally warm screen and a slight warm calibration at the bottom.

The warmness reflects the software adjustments made to make screen look more natural. Many of you have expressed interest in a cooler screen, so we are addressing this in the next OTA. Read more:https://forums.oneplus.net/threads/re-yellow-screen.40239/

Because of strict quality control standards, variation between different batches is very limited. All OnePlus Ones have a slight warm calibration at the bottom, but this is only visible in extreme circumstances and does not affect daily use. Read more: https://forums.oneplus.net/threads/winners-which-one-is-the-one.42475/"
[ONE Q&A, Help & Troubleshooting] shure2:
I was sceptical about the UV trick but I was working out in the hot sun yesterday and left it on the grass while I was busy, for probably 5 hours total exposure and now the yellow tint is barely visible (50% better)
[ONE Q&A, Help & Troubleshooting] DirtyDroidX:
Got mine this morning. I'm real ocd with my **** and my screen is 100% piss free!
[ONE Q&A, Help & Troubleshooting] Heisenberg:
What's the build date of your device please?

Sent from a crappy Samsung because my Evita died
[ONE Q&A, Help & Troubleshooting] DirtyDroidX:
July 11th
[ONE Q&A, Help & Troubleshooting] howetechnical:
I also just got mine a couple of days ago, don't notice any screen defects whatsoever. No yellowing, no lines, nothing. Build date is July 2.
[ONE Q&A, Help & Troubleshooting] patit:
Received mine today, yellow stains on the bottom of the screen especially at the corners (left one particularly).

I will use it for a few days and see if it improves.

QC date 2014.07.05

No issues on backlit buttons, dim but evenly lit.
[ONE Q&A, Help & Troubleshooting] zephiK:
People should note that the yellow is only visible when it comes to the following criteras

- Remove On Screen Navigation Keys (Having them on will just simply block the "yellow." Use hardware keys.

- Have the background to be white such as on a blank page of Chrome. The yellow is most noticeable on white backgrounds, not dark backgrounds although the white text on a dark background can be yellow.

- Put the brightness at various intervals and look at the bottom portion of the phone screen.

At first I thought my phone didn't have it but it certainly does but its not a big problem for me and its very minimal seems like its going away slowly day by day too.
[ONE Q&A, Help & Troubleshooting] DirtyDroidX:
The first thing I did after setting up was opened up chrome and went to about:blank. Turned the brightness all the way up went into my pantry with a magnify glass and inspected it . I'm not joking I really did. No yellow hue, or band. I compared it to my M8 and you can't tell the difference .

Manufacturing date 7/11

---------- Post added at 11:13 AM ---------- Previous post was at 11:08 AM ----------

Yours was made on the 5th. Mine was the 11th. I wonder if their is anyone with ones newer then the 11th that got theirs.
[ONE Q&A, Help & Troubleshooting] howetechnical:
I went to a white screen this time, the yellowing is there, but it doesn't bother me. It's so faint. My 26" LCD monitor that I'm viewing right now has the same (though it's just slightly darker, not yellow), so maybe I'm used to it. Sounds like July 11 was a build date that fixed it for at least one person. Mine was a week and a half earlier, though I just received it.
[ONE Q&A, Help & Troubleshooting] zephiK:
Thats actually something I wouldn't do at all, by having it 100% then you will for sure not see the yellow. At least thats how my case is, I usually see it more in the 10-35% range. The higher the brightness, the less you're going to see it. Still bummer that I ordered mines 2 weeks ago and got last month's batch instead of your 7/11 batch lol.

The yellow is going away though, every couple days and with more usage its fading away. I'm pretty confident, it'll become pure white soon enough. For sure with the on screen keys, its less visible since the black navigation bar hides the yellow.
[ONE Q&A, Help & Troubleshooting] patit:
In the forum someone states QC from 16/07, don't know if they got the problem.
[ONE Q&A, Help & Troubleshooting] Alaris:
Dam I just ordered mine and am just reading about this issue :(
[ONE Q&A, Help & Troubleshooting] 57op:
I got my OPO today.

The entire screen is just yellow compared to my nexus 7 or motorola defy. I see no yellow band (maybe because the whole screen is yellow lol).

Is there anything i can do to improve this?
[ONE Q&A, Help & Troubleshooting] zephiK:
settings -> display -> color... change it

custom kernel -> change rgb
[ONE Q&A, Help & Troubleshooting] 57op:
by modifying `settings > display > color` i see very few differences.

by using a custom kernel, are there some known RGB settings which make the screen less yellowish?

I will try it anyway. Do you know if OP replaces the device for this kind of issues?
[ONE Q&A, Help & Troubleshooting] zephiK:
You should be going into custom if you havent already.

No. Every screen is different. Tinker with it until you get it to the right place. Or go to the nail salon and put your phone under uv light
[ONE Q&A, Help & Troubleshooting] 57op:
LOL, what? UV light? I thought it was just for the yellow band at the bottom. This make me deduce that my screen is covered by a 5.5" yellow band.

Good to know.

I will try to ask for a replacement, even though they will say 'no' :\
[ONE Q&A, Help & Troubleshooting] Aegyo:
OP already said that the next OTA will fix the "yellow screen issue." It's a software issue, not hardware. The yellow band is something else entirely.
[ONE Q&A, Help & Troubleshooting] 57op:
Oh, I didn't know. Is there an ETA for the new OTA?
[ONE Q&A, Help & Troubleshooting] Aegyo:
No ETA

"The warmness reflects the software adjustments made to make screen look more natural. Many of you have expressed interest in a cooler screen, so we are addressing this in the next OTA. Read more:https://forums.oneplus.net/threads/r...-screen.40239/"
[ONE Q&A, Help & Troubleshooting] DirtyDroidX:
That sucks you got a earlier batch. Just to clarify I went from the lowest setting all the way up to 100%, thank god no Yellow pee for me! I'm glad yours is going away. Hopefully yours will clear up fully over time.
[ONE Q&A, Help & Troubleshooting] zephiK:
Yeah I would have preferred waiting a couple more days more for the newest batch. It was 2-3 weeks earlier than the day I decided to buy. It kinda goes to show how much devices they really have in inventory with this invite system tbh.
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
old batch, new batch. doesn't seem to matter.

I got mine 3 days ago, and the bottom of the screen is yellow. I don't think OnePlus has any quality controls whatsoever.
[ONE Q&A, Help & Troubleshooting] Paradroid87:
I got mine yesterday and I think I've got it, though to be honest it's very difficult for me to see and I don't really notice unless I specifically look for it. But white at the bottom of the screen is definitely slightly different from the white elsewhere when looking directly at the screen. It goes with a slight change in viewing angles. From what I've read it sounds like with use it could go with use/UV light anyway and it's so negligible I'm not going to worry about it.
[ONE Q&A, Help & Troubleshooting] shojus:
I really hope this Chinese company falls flat on their asses because they are ignorant and are providing terrible customer service. I have never seen a screen on a high end cell phone look like mine does and it's not something that I am going to settle for seeing as their own motto is "never settle". If your screen looks good than by all means enjoy your phone cause it is a great phone besides a lot of the screen problems. If you have this issue then I would return it and not just hope it goes away. Good luck to everyone! :good: PayPal dispute here I come! :victory:
[ONE Q&A, Help & Troubleshooting] ceo.mtcl:
They have an excellent customer support service. Not sure why you are so mad. I hope this company lives longer and makes more phone like this. I'm a positive thinker.

Anyway, they accepted my RMA and are sending me a new phone due to the dim menu light issue. Hopefully I'll get a screen with less yellowish-ness. They also threw in something nice out of courtesy!!!

Well, long live one plus. Hope they make their new phone soon enough. I'll be the first one to (want to) buy.
[ONE Q&A, Help & Troubleshooting] paul211b:
Someone claims to have fixed their issue with a hand help UV light for under £4

https://forums.oneplus.net/threads/yellowing-uv-fix-just-got-rid-of-mine-for-2-38.67265/
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
what was the cost to send it back to them and how did they go about the rma? did they simply refund upon receipt and issue a new invite code?

hopefully your new one isn't messed up as well.
[ONE Q&A, Help & Troubleshooting] orangekid:
Mine does not have the yellow issue anywhere that I can see, and I put it on solid white screen on full brightness.

Luck of the draw I guess, but that just goes to show some do, and some don't.

I think the issue has been overblown, and most people wouldn't have even noticed if it hadn't been for the frenzy.
[ONE Q&A, Help & Troubleshooting] ceo.mtcl:
They sent a return label. Someone is coming to pick it up. There is no cost to it.

They have already ordered me a new one and sent an additional invite as a courtesy on top of it. Everything was like a top notch cellphone company.
[ONE Q&A, Help & Troubleshooting] Larac:
No noticeable band on mine, got it 2 days back, I'll check the build date.
[ONE Q&A, Help & Troubleshooting] zephiK:
Also to add to your point. Always have to remember that the ones who have "problems" are the most vocal. The people without any problems tend to be more quiet.
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
that's the first I've heard with your experience. makes me feel quite a bit better about their service!

where does the label say that it's shipping to?
[ONE Q&A, Help & Troubleshooting] tobin_o:
Had my OPO (Chinese w/ CM11s flashed on) for a week now. Started with moderate BoP, but I've been trying to expose the screen to as much sunlight (UV) as possible during walking outside.

Trying to remain as objective as possible, but I definitely feel as though it's reduced significantly; now barely noticeable. I'm sure I didn't just "get used to it."

Will see what happens in another week...
[ONE Q&A, Help & Troubleshooting] ceo.mtcl:
It does not say that it is shipping to a location. So weird. It just asked me to stick the one plus logo on it and someone would come to pick it up. No where in the instructions it said anything else apart from it. It did not all me to put any address or anything else apart from it.
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
what service is picking it up??
[ONE Q&A, Help & Troubleshooting] Mr Ian B:
I think they will charge u $56 bucks to pay pal for shipping back if I am correct.

Ian. B
[ONE Q&A, Help & Troubleshooting] rubytuesday007:
Got mine yesterday. Build date is July 11, 2014. Definitively has the yellow band at the bottom.
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
yea, that's what I've heard and am trying to find clarification on.
[ONE Q&A, Help & Troubleshooting] an_xda:
Hopefully you do not get a new phone with further defects. I have seen so many posts about people who rave about OPO only to come back a few weeks later and cry about all the **** they were put threw playing OPO's games.
[ONE Q&A, Help & Troubleshooting] Mr Ian B:
My capacity buttons r pretty dim but not a deal breaker. Is there a way to adjust their brightness? Were your not lighting up at all??
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
mine are also quite dim. I have no idea if you can adjust.
[ONE Q&A, Help & Troubleshooting] TheMathMan:
Mine also has a vague yellow hint at the bottom. I'm very OCD about things and I hardly notice it at all.

To me it looks like the backlight of the capacitive buttons leak in through
[ONE Q&A, Help & Troubleshooting] Mr Ian B:
Ok, thanks for info. Still shopping for shipping costs before I decide to return it or not. Hoping yellow stain my disappear over time or I get so involved w great phone that forget about it. It's only noticeable when in the Oneplus website and to an extent in XDA. Crazy thing is I am starting to feel like I see the same yellow stain at times when using my IPad. It could just be my eyes playing tricks on me. Lol

Ian B

Other than yellow stain, this phone is a beauty and a beast product. Too bad their customer service is not up to par w Apple or Samsung or Google. They sure value their customers and know how to take care of them.
[ONE Q&A, Help & Troubleshooting] pieceofphil:
Having yellow tint too :(

Its the worst when brightness is about 30-50 percent and grey and white it is visible extremely...

I don't know what to do it is such a visible flaw and everythime I use it I will be reminded. Also it cuts pretty much of the reseller price if I ever want to get rid of it....

All those people with the nailsaloon UV this is crazy it is not glue it is bad Display quality like it was with the Find 7a and OPPo replayced those w/o costs.
[ONE Q&A, Help & Troubleshooting] muzhik:
What's the build date on yours?
[ONE Q&A, Help & Troubleshooting] Mr Ian B:
Went by shipping store and the cheapest rate was $66 through FEDEX. DHL and UPS was more. So if return it, will box it in original box and have OPO piece it up for $56. Couple of questions:

Will they exchange instead of giving me refund if I ak for it?

Will they send me new invite to order again and hope get one without stain?

How long to get refund back in paypal account?

Ian B
[ONE Q&A, Help & Troubleshooting] Demontooth:
It's $55 to return it?? You'll need to drink more water if your urine is that yellow.
[ONE Q&A, Help & Troubleshooting] an_xda:
Uh, so you want to gamble with another OPO that can give you the same problems and you would go through the same process with the chance you will get denied as they already RMA'd the first one.

Good luck with that... Either accept the defects or just pass this phone.
[ONE Q&A, Help & Troubleshooting] ceo.mtcl:
They are doing a free return for me, note sure why they are so generous to me.

The guy has a funny English but I like what he said :)
[ONE Q&A, Help & Troubleshooting] dcfella:
I sent an email to their customer service about the yellow band on Tuesday. Finally got a reply today. Here it is:

"There is minimal variance between devices. The warm effect you raised concerns the technologies we use in our product, and is not a quality issue.Because of strict quality control standards, variation between different devices is very limited. All OnePlus One displays have a warm effect, but this is only visible in certain circumstances and does not affect daily use. Our screens are lit from the bottom instead of from underneath, and to minimize bezels we place the light sources very close to the edge of the screen. To prevent excessive light leakage, the bottom edge is designed to be slightly opaque, which is why it appears warmer from certain angles.

Hope for your understanding.*

Best regards,

Wilona"
[ONE Q&A, Help & Troubleshooting] pieceofphil:
Such a s...

When some don't have it and others do it is faulty and not intended. OPPO came out with it

According to Oppo there are two issues which are concerning Oppo Find 7 owners. The first is that many owners of the Find 7a have found the screen to appear more yellow along the bottom edge of the phone. Oppo claim the reason for this is due to more intense light in this area meaning the light does not display uniformly across the panel and are offering to test (and if necessary) replace phones.

It is a shame OPO is not coming out and denies service as this is clearly as OPPO also states a backlight issue
[ONE Q&A, Help & Troubleshooting] eseanq:
Variation is limited? Lmao :laugh:

Certain circumstances. Turning the screen on. :laugh:
[ONE Q&A, Help & Troubleshooting] bloodrider:
yellow band issue

I too suffer from the yellow band issue on my opo.

[OPINION]

Some info I've been able to collect/deduct:

1. It's a defective production (not a "feature" or a "psychological opinion"), as stated by OPPO about Find7 ("same product", same factory...).

2. Probably everyone (or mostly everyone because everyone wants the 64GB version, as the 16GB seems to have a "different" screen) suffer from this issue but many people won't notice it (if you use on-screen nav bar OR >50% brightness OR "dark themes", you may not notice the problem).

3.I don't really believe people saying their "band" is disappearing, probably it's caused by the motives mentioned above or they are getting used to it (as it isn't that big of an issue). [I don't buy the UV solution...]

4. I've yet to see a 64GB version with a complete white screen, I need proofs :P (the yellow band isn't captured well with "normal cameras", .photos by my S3 won't show the "yellow", I only got it to photo using a D5100 and even then it wasn't the same as on naked eye)

PS: The yellow tint problem is consequence of the yellow band problem, as they probably calibrated the screen in this yellowish way for the first batches so the problem/returns would be minimized, until they can solve the problem (I hope)!

[/OPINION]

Although I think this situation is being overreacted in many cases (but that's 1+ fault, secondary effects from their marketing :P), what really upsets me was the excuses/hiding of this issue.

I like my opo, it feels good on my hand and it has great hardware, for the price I could't ask for more. If I didn't read about the "yellow" problems I probably wouldn't notice right "out the box", but as I'm a picky person (specially with my "techs") sooner or latter I would notice it.

I think for moments 1+ forgot that their main target are "picky people", they should have been more careful.

I may try a RMA, just to get the standard answer and settle with it because I won't pay to return it. If I were in the mood I may could try to activate the "users rights" (@EU we are supposed to get 2 years of warranty and free returns).

It's only a pity that I'll have to settle with a yellow banded screen...
[ONE Q&A, Help & Troubleshooting] SolarTrans:
^This. OnePlus' whole marketing campaign was targeted towards techies and enthusiasts; NOT the average consumer. I'd argue that no one who isn't a techie has any idea of what this phone is, and my experience represents that.

Strangely, the early models/pre-production review units don't have this issue.

My theory is that after the demand ramped up, OnePlus started cutting corners on QC. Heck, I wouldn't be surprised if Oppo gave OnePlus all their bad screens with yellow bands at the bottom to increase production speed.
[ONE Q&A, Help & Troubleshooting] darksora145:
How do you check when your opo was built? I'm trying to look at the serial numbers and everything. I have no clue
[ONE Q&A, Help & Troubleshooting] zephiK:
The production date is on the box.
[ONE Q&A, Help & Troubleshooting] FuNKSioN:
I just sold mine on craigslist for $475. I'd suggest everyone not satisfied just dump theirs to someone else while the demand is still there. Then OnePlus won't be able to sell their stock and will be forced to address the issue.

OnePlus: great social marketing, absolute sh!t manufacturing.
[ONE Q&A, Help & Troubleshooting] SolarTrans:
$475 used? Nice. In my area, there are sealed ones not selling at $450 :eek:
[ONE Q&A, Help & Troubleshooting] Hylix:
Just got mine 3 days ago, Must say I didn't see the yellow band until I started looking with a white background. I tried what alot of people said would help (laying it behind a window in the sun). This has helped a tiny bit but it is still visible. Maybe I need to let it lay longer since I only let it ''cure'' for half a hour.

Anyhow for me it looks like it will disappear if you indeed give it enough UV rays.
[ONE Q&A, Help & Troubleshooting] eseanq:
Has anyone that had the yellow tint across the entire screen flash another ROM and have the issue disappear?