[8125, K-JAM, P4300, MDA Vario General] hendrickwu:
I don't think you want to help. Bad O2 service.

The service are the famous bad all over the world.

I heard about a lot of bad service of O2 also in Asia Forum.

Slow and not responsible.

do not think to enter asia market if you don't change your repair policy. because your product is so easy broken. Not like Sony. Sony is the best quality I ever know although more expensive, but really satisfied me. Hope sony produce PDA Phone soon.O2 is not as good as I think.Expensive and bad service policy. Why you spend a lot of money for advertisement if your product is so bad.

People won't buy.

----- Original Message -----

From: Taiwan Resistor Corp(Hendrick)

To: Raffaella Hardy

Sent: Monday, September 25, 2006 6:11 PM

Subject: Re: send back to repair

You Must Have the solution. My phone need ambulance. The phone still in warranty period itself.You Know that. Even I had void the sticker, it is because of the policy problem,cause me to do that.

I will be very regret If this phone just dead forever.

Please reply

----- Original Message -----

From: Raffaella Hardy

To: Taiwan Resistor Corp(Hendrick)

Sent: Monday, September 25, 2006 5:47 PM

Subject: RE: send back to repair

If the sticker has been tampered with in anyway which you have already stated it has in the below emails, we are not authorized to carry out a repair.

Apologies again

Raffy Hardy

Anovo Customer Services Representative

O2 Help Desk

(01603) 269924

--------------------------------------------------------------------------------

From: Taiwan Resistor Corp(Hendrick) [mailto:hendrick@taiwan-resistor.com.tw]

Sent: 25 September 2006 09:54

To: Raffaella Hardy

Cc: O2 Data Support (UK)

Subject: Re: send back to repair

Hardy

Today I went to HTC Taiwan at taipei hsien bao chiang rd. it is beside Gigabyte building. They said they have no repair procedure and ask me to contact O2 for repair procedure. I need to repair this phone. You can't just let it be there. This is customer voice .Both of you can't help me, what is the feeling of customer do you think?.

Please reply the solution.

Regards

Hendrick

----- Original Message -----

From: Taiwan Resistor Corp(Hendrick)

To: Raffaella Hardy

Cc: O2 Data Support (UK)

Sent: Thursday, September 21, 2006 5:02 PM

Subject: Re: send back to repair

The sticker still exist . it is just a stiker problem ,I can stick it back again, you have the record that the machine is new as the IMEI Number listed.The Imei sticker is only printed by Barcode printer, this is not the main problem.

Any way , I didn't receive any HTC contact number from you. Please , I want the contact person to talk to him directly.

Anyway again, I hope, you can repair , because sticker will not be so mch problem so that you cannpt repair the phone I buy from O@.

Hendrick

----- Original Message -----

From: Raffaella Hardy

To: Taiwan Resistor Corp(Hendrick)

Cc: O2 Data Support (UK)

Sent: Thursday, September 21, 2006 4:57 PM

Subject: RE: send back to repair

Hendrick,

Unfortunately as an accredited 02 repair centre we are not authorized to carry out a repair on any phone which has no relevant imei stickers which determines the warranty.

I advise you to contact HTC directly to see if they can be of any further assistance to you, as I explained we will not be able to carry out a repair for you.

Kind Regards

Raffy Hardy

Anovo Customer Services Representative

O2 Help Desk

(01603) 269924

--------------------------------------------------------------------------------

From: Taiwan Resistor Corp(Hendrick) [mailto:hendrick@taiwan-resistor.com.tw]

Sent: 21 September 2006 09:40

To: Raffaella Hardy

Cc: O2 Data Support (UK)

Subject: Re: send back to repair

Advise me what will you do, or I will go directly to HTC Taiwan in Hsin dian. It is near my office. I 'm going to Sue them according to O2.

Hendrick

----- Original Message -----

From: Taiwan Resistor Corp(Hendrick)

To: Raffaella Hardy

Cc: O2 Data Support (UK)

Sent: Thursday, September 21, 2006 4:23 PM

Subject: Re: send back to repair

Dear Sir

It is because of your company policy, so I need repair by myself and because of inefficient communication. if from the first HTC have a good repair policy, I don't have to open the machine.Because no one care. HTC don't care, O2(the company which I buy from) also didn't care.Now I can't cannot turn on totally.I think when I upgrading the ROM , the ROM was burn. I'm really dissapointed.

You just have a sit and see my phone dead? Please do some thing, we are communicating now.

Hendrick

----- Original Message -----

From: Raffaella Hardy

To: Taiwan Resistor Corp(Hendrick)

Sent: Thursday, September 21, 2006 4:10 PM

Subject: RE: send back to repair

Hello there,

Unfortunately we wouldn’t be able to carry out a repair on the handset if the imei sticker has been removed from the unit.

It is against our policy to do so.

Apologies for the inconvenience caused.

Raffy Hardy

Anovo Customer Services Representative

O2 Help Desk

(01603) 269924

--------------------------------------------------------------------------------

From: Taiwan Resistor Corp(Hendrick) [mailto:hendrick@taiwan-resistor.com.tw]

Sent: 15 September 2006 09:24

To: Raffaella Hardy

Cc: O2 Data Support (UK)

Subject: Re: send back to repair

Dear Hardy

I call belows phone, A girl asked me to send to:

A-Novo Radiophone

Vulcan Road North

Norwich

Norfolk

NR6 6AQ

England

TEL +44 (0) 1603 269906

FAX +44 (0) 1603 269911

Could you confirm with me. Please help as it is very inconvenient to communicate through phone.

My phone is under warranty, but I void the warranty sticker. Please advise for furthers.

Thanks

Hendrick

----- Original Message -----

From: Raffaella Hardy

To: Taiwan Resistor Corp(Hendrick)

Cc: O2 Data Support (UK)

Sent: Friday, September 15, 2006 3:40 PM

Subject: RE: send back to repair

All queries will have to come through to the Call Centre unfortunately I am unable to answer any queries via email as I have stated below.

Please call through between the hours of 8.30 and 5.30

Many thanks

Raffy Hardy

Anovo Customer Services Representative

O2 Help Desk

(01603) 269924

--------------------------------------------------------------------------------

From: Taiwan Resistor Corp(Hendrick) [mailto:hendrick@taiwan-resistor.com.tw]

Sent: 15 September 2006 02:27

To: Raffaella Hardy

Cc: O2 Data Support (UK)

Subject: Re: send back to repair

Dear Raffy

Why? Just tell me how to do, I'll send back the Xda mini S , should you need any information, just feel free to tell me. It would be more clear to communicate Via mail.I'll try to call you,today.but still I hope to give me instruction Via email.

Thank you

Hendrick

----- Original Message -----

From: Raffaella Hardy

To: Taiwan Resistor Corp(Hendrick) ; O2 Data Support (UK)

Sent: Thursday, September 14, 2006 3:38 PM

Subject: RE: send back to repair

Unfortunately I cannot respond to any queries via email you will have to call through on: (01603) 269924

Regards

Raffy Hardy

Anovo Customer Services Representative

O2 Help Desk

(01603) 269924

--------------------------------------------------------------------------------

From: Taiwan Resistor Corp(Hendrick) [mailto:hendrick@taiwan-resistor.com.tw]

Sent: 14 September 2006 02:34

To: O2 Data Support (UK)

Cc: Raffaella Hardy

Subject: Re: send back to repair

Dear Sir

I'm wrote to address as your instruction as below, but the email address have no response.Could you advise another email?

XDA Service Centre

Anovo Repairs Department

Vulcan Road North

Norwich

Norfolk

UK

NR6 6AQ

Monday to Friday 08:30 - 18:30

Saturday 09:00 - 18:00

Email: rhardy@a-novo.co.uk

Telephone : 00441603269901

----- Original Message -----

From: O2 Data Support (UK)

To: Taiwan Resistor Corp(Hendrick)

Sent: Wednesday, September 13, 2006 11:46 PM

Subject: RE: send back to repair

Hendrick,

Thank you for your email.

If you wish to send a UK sourced Xda device to the repair centre you will need to contact them in either 0808 1003427 (Free Phone number from the UK) or +44 1603 269901. Unfortunately I am not fully coherent with the procedures involved in returning the device, however when you speak to the repair centre they shall be able to advise and assist further.

If you have any further problems, please don’t hesitate to contact us.

Kind Regards

Anthony Watkiss

O2-UK

Customer Technical Support

For information on O2-UK products and services please visit www.o2.co.uk

-----Original Message-----

From: Taiwan Resistor Corp(Hendrick) [mailto:hendrick@taiwan-resistor.com.tw]

Sent: 13 September 2006 07:48

To: rhardy@a-novo.co.uk

Cc: O2 Data Support (UK)

Subject: send back to repair

Dear O2 repair center

I have O2 mini S which is in guarantee period, please check below information:

Phone IMEI is: 356383000200519

S/N:HT547EJ08448

P/N: 99HBH047-00 A

Could you advise me how should be the process to send it back to you for repairing.

Awaiting news from you soon

Thank you

Hendrick

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