yashsingh1/xdaforums huggingface dataset:
[8525, TyTN, MDA Vario II, JasJam General] WheelieKing:
**** fix for screen alignment problem ****

--------------------------------------------------------------------------------

What I found from reading several threads from this forum in regards to Screen Alignment issue is due to poor choice in the "GASKET MATERIAL" that goes around the inner lip of the top and both sides of the screen. That is why some people have success with sticking a business card along the cracks of the screen. It worked for me, too, but not to my satisfaction as there was a small portion in the middle lower right of the screen that would go haywire when I put the pen there. So I used a piece of plastic cutout of packageing that was hard, but flexible, and thin. I made it in a shape of a triangle and used the sharp point to get in there and run it up and down the cracks and managed to pull out some of that "GASKET MATERIAL" and new I had to take it apart.

So I searched around and found a picture of the "GASKET MATERIAL" around the screen, in the following link. It is the 10th picture down of a series that show the breakdown of an 8525:

http://www.howardforums.com/showthread.php?t=1152710

Then I used the following video tuturial to disassemble the 8525:

http://www.youtube.com/watch?v=zsljpn74SW0

There is a missing scene from the video right before the motherboard is removed. It should show a black screw just like the 1st 4 you removed with your number T6 torque screw driver. It is at the top of the phone and is shown in the pictures of the first link from howardforums.com.

My "Gasket" was in rough shape. Seemed to be made out of some type of foam that disinegrates easily. I used small strips of the furry side of some velcro, cut to about the width of the preivous "Gasket". Had some very fine scissors to do it with. I also cut as much of the furry hairs as I could, off each strip. I took my time and it took me about 2 hours, as I was winging it.

I NO LONGER HAVE THE SCREEN ALIGNMENT ISSUE. Good luck in your endevours!!!
[8525, TyTN, MDA Vario II, JasJam General] Ce:
Yes it is, and what bothers me most is the fact that a lot of retailers keep selling old series (got a 628 yesterday as a replacement for a....628) while they know that a lot of series have a very high exchange rate.

I also read that HTC has a Hermes 300 model released with some improvements (series 636 and up???)
[8525, TyTN, MDA Vario II, JasJam General] christopherwoods:
I myself have a 634, with T03 after the end of the serial number (is the T03 significant in any way?)
[8525, TyTN, MDA Vario II, JasJam General] emilem:
how can I find out the phone's series before i buy ?

will an online retailer provide such information ?
[8525, TyTN, MDA Vario II, JasJam General] Ce:
You don't know if an online retailer will tell you the truth....but you can see the s\n on the outside of the box.
[8525, TyTN, MDA Vario II, JasJam General] Nicky:
I have had my Vario II for a week or two now and today, for the first time, I have had screen alignment problems which seem to be isolated to the right side of the screen (out by about half a cm which prevents the right hand scroll being used). I have already had to redo the alignment twice today :( Very disappointed and am now left wondering what to do. If this is a hardware problem then I guess I need to get it exchanged but if it is softwware, do I wait for the first update? What is everyones take on what is causing the problem, hardware/software?
[8525, TyTN, MDA Vario II, JasJam General] christopherwoods:
What's your model number? If it's the same as mine, then I might consider that grounds enough for an exchange, given that I'm already having issues (related or not, I don't know) with ActiveSync and my bluetooth headset (it won't even see it, let alone pair with it, whereas my Alpine pairs fine and it works great)...

... Hmm.
[8525, TyTN, MDA Vario II, JasJam General] Nicky:
It is the same as yours Chris, a HT634 (also with the T03 noted just after the serial number).

I really don't get it though, I was just fiddling about with the phone on the notes, testing the screen alignment, it went wrong again on the right side but, after holding the stylus down for an extended time, it corrected itself ... this kind of sounds like software doesn't it because hardware faults are normally consistent aren't they.

On the bluetooth front, I haven't had any problems at all connecting to both my headsets ... a Nokia HS-12W (although my phone doesn't cope well with stereo BT audio streaming) ... and my Motorola H500.
[8525, TyTN, MDA Vario II, JasJam General] mcalbala:
Alignment issue

I had the alignment issue, and the phone started to slow down, I bit the bullet and reimaged the phone (clear memory and reset to factory default), reinstalled software and resynced, and the problem went away totally - seems to be part of the software for the Tytn - Good that it doesnt seem to be hardware related
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
sorry....seems to be people need to swap it with a new one..no idea what the service huys are doing...

Myself, tried ROMs and tricks but dumped it ... and bought a newer SN636

but it's still too early to tell..
[8525, TyTN, MDA Vario II, JasJam General] mmorisa:
SN: HT630xxxx

Dopod 838pro.

Mid Aug 06

Findings: No Screen allignment issue since DAY 1.
[8525, TyTN, MDA Vario II, JasJam General] rcyh:
SN: HT634xxxx

CHT9000

Early Sep 06

No Screen allignment issue so far.
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
more people have issues ?

from the poll... seems to be more people have issue...

or people without issue dont bother to visit forums... :wink:
[8525, TyTN, MDA Vario II, JasJam General] frustin:
HTC 635 here its been 7 days and alls well.

i'm on orange uk.
[8525, TyTN, MDA Vario II, JasJam General] pietg:
Few days ago I received my repaired tytn back. SN HT627.

According to the serviceburo it should now be repaired according to the instruction of HTC. They were not allow to replace the units anymore. Because the repair should fix the problem.

parts used:

1x Gasket, Keypad.Apache For.

1x MYLAR,LCM CONN, BREEZE FOR

So, hopefully this really solved the problem.

Let's share the replaced parts if your's is also repaired.

Regards,

Piet
[8525, TyTN, MDA Vario II, JasJam General] Halfpenny:
S/N 626 got sent back with screen alignment problems

Replacement unit (628) is so far (touch wood !) good
[8525, TyTN, MDA Vario II, JasJam General] emilem:
newer series = less bugs ?

latest series are HT635 ?
[8525, TyTN, MDA Vario II, JasJam General] bydandie:
When'd you get it. Did you get a straight replacement or had to go through the repair process first?
[8525, TyTN, MDA Vario II, JasJam General] Noodles-21:
On for my 3rd vario 2 from t-mob within 25 days! first replacement due to the alignment problem on the ht632. replaced with ht634 this had duff battery and kept cutting me off when in a call. I hope this other ht634 replacement stays trouble free. :(

Bar the probs, this is still a great ppc! :D
[8525, TyTN, MDA Vario II, JasJam General] chaos42:
HT628 Allignment Probs after 4 Weeks

now HT 633 no Probs after two weeks
[8525, TyTN, MDA Vario II, JasJam General] pumats:
Hi,

TyTN

S/N : 628

no T03 after s/n

I got it on August and started having problems a month later. It seems

to me a software problem: it arises every time after a full-screen

working app. Working with other apps causes no problem at all.

I sent it back for repair, and still waiting for new unit!

Cheers
[8525, TyTN, MDA Vario II, JasJam General] billuk:
Vodafone v1605

HTC626 Started getting screen alignment problems after 2 weeks. No other problems.

HTC631 Got replacement today!
[8525, TyTN, MDA Vario II, JasJam General] bydandie:
Any changes in the ROM version, also did you get a straight replacement or have to go through repair process first?
[8525, TyTN, MDA Vario II, JasJam General] bydandie:
Well I've now got a HT631 v1605 device as a replacement, ROM dated 2 Aug 06. Will let you know how I get on. Has any of the T-Mob ROMs on the replacements got a newer S/W date?
[8525, TyTN, MDA Vario II, JasJam General] emilem:
is somebody synching this thread with the wiki "tytn problems" section ?

judging by this section

http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems

HT633-635 have no alignment problems (aside from minor keyboard problem on HT634)

is that concurrent with reality ?
[8525, TyTN, MDA Vario II, JasJam General] Nicky:
Emilem, nope the wiki isn't accurate, mine is a HT634 (Vario II) and a couple of days ago, for the first time, I started experiencing screen alignment problems. Since then I have had to redo the screen alignment probably 10 to 15 times. I don't really know how the wiki works, who updates it etc...?

I spoke with T-Mobile today and they advised me to do a hard reset and see if that fixes the problem and to get back to them if it doesn't. I have hard reset the phone tonight and will wait and see what happens, now have to reinstall all the software :(

Mcalbala, you mentioned that yours works fine now that you have done a hard reset. I just wondered how long ago you did the hard reset and how long it has been running trouble free?
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
Once you got it...return it back...!!

Looks like people who has thier units swapped.. has get rid of the issue than people doing hard reset...

Looks like the gasket around the LCD is putting pressure on the digitizers..how much pressure ? it's depends to unit to unit, that's why some people have the problem differently..
[8525, TyTN, MDA Vario II, JasJam General] asantaga:
have two ht626

and both have it
[8525, TyTN, MDA Vario II, JasJam General] jsamuels:
TyTN - HT630 - no problem
[8525, TyTN, MDA Vario II, JasJam General] Nicky:
Yeh, agreed Sectorlord ... I did a hard reset this evening and it has already gone out of alignment once so I shall be contacting T-Mobile tomorrow and asking them to repair/replace it.

I shall just have to keep my fingers crossed that if they replace it, they replace it with one with no bugs like sticky keys etc... (my keyboard is a little temperamental on the "a" and "e", you have to press them down quite hard but apart from that, it does not appear to be as bad as some others that people have been mentioning)
[8525, TyTN, MDA Vario II, JasJam General] andreasfuntastic:
Have a HTC TYTN SN628. Worked fine for 6 weeks. Since 1 week alignmentproblem started too. About 5 mm on the right screen side.

So I made hardreset and installed backup, but alignmentproblem came back imediatly.

Then I made hardreset without installing extended rom and with no additional software, but alignmentproblem came back after 30 min.

Then I tried to make hardreset again but this time installed complete extended rom too. Now this "TOY" is running without any problems since 1 week. Now i do not dare to install any additional software.

But what to do with a 700 euro device when you dont dare to install a software!

After this experiance I am not so sure that this is a hardwareproblem only
[8525, TyTN, MDA Vario II, JasJam General] Wiper:
I've had it for about 3 weeks and no problems so far

HTC TyTN

HT6280
[8525, TyTN, MDA Vario II, JasJam General] billuk:
I didn't note down the ROM verison on the HTC626 but the HTC631 is as follows:

ROM Version 1.20.161.6

ROM Date 08/02/06 - August not February I assume!

Radio Version 1.03.06.00

Protocol Version 32.34.7010.01W

I'll post if I have any further problems. Should there be a section in the Wiki for which versions are experiencing problems???

PS - I made it clear that I wanted a replacement unit rather than going through the repair route and they were ok with that.
[8525, TyTN, MDA Vario II, JasJam General] Mrjack69:
HT628 ita

Problem after 3 weeks.

Now i've to realign every day.

I'm waiting for replacement.
[8525, TyTN, MDA Vario II, JasJam General] richard d:
Vario II - 632

Since Aug 25th - No alignment problems.

Richard
[8525, TyTN, MDA Vario II, JasJam General] Nicky:
Replacement Vario II coming tomorrow ... have to say that T-Mobile Customer Services have been great, really pleasant and helpful.

Just keeping my fingers crossed that my replacement will be okay, not sure what I will do if the second one plays up too.
[8525, TyTN, MDA Vario II, JasJam General] herman3101:
I originally reported I was having no SA issues and only minor keyboard problems with my HERM300 HT364. After 2 weeks the keyboard problem sorted itself out, it would seem that some of the keys need wearing in. As of last night (20 days after purchase) the screen alignment issue appeared when using the soft keyboard to enter a calender appointment, since then it is happening constantly. It looks like something triggers the issue and then it's there to stay.
[8525, TyTN, MDA Vario II, JasJam General] Halfpenny:
Nope. Contacted Vodafone Business who swapped the phone FOC.

They are also sending me a Treo 750v to play with on Oct 2nd
[8525, TyTN, MDA Vario II, JasJam General] basilrsa:
I have had no alaignment problems on my 630 serial number TyTn but I am having Media Player problems. Problem already posted.

Have reported it to HTC Europe and await an answer. I am in South Africa and their are no agents here!
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
TIME BOMB..?

herman3101,

I think the gaskets on the LCD is made and installed differently... the reasons why some people getting the issue immediately, later or consistently.

The gasket expands with time or temp ?

If this is the case, it's like a TIME BOMB clicking on our devices...

That's the reason I bought my new unit with local SIS warranty. :x
[8525, TyTN, MDA Vario II, JasJam General] inspectorgadjet:
I got a TyTN around the 12th of August and thought I was one of the lucky ones without the problem. The serial starts with HT630. Last week however, I started getting screen alignment issues. Very bad the first few days, and now it happens about once or twice a day.

I contacted HTC yesterday and they said they would do a straight swap for me. I have to send in the entire box and everything that came with it. I will be mailing it off tomorrow.
[8525, TyTN, MDA Vario II, JasJam General] Nicky:
I got my replacement Vario II today and this one is a HT633 which I was quite pleased about because looking at the wiki, it seems there haven't been any problems with this serial batch (yet!).

So far so good and on the plus side, the keyboard is better on this one ... no keys require extra pressure to work :)

Quite pleased at the moment (but for how long :) )
[8525, TyTN, MDA Vario II, JasJam General] ionide:
S/N: HT635

Model: MDA Vario II dutch

No real problems yet, but the stylus is kinda tight. The last 5mm or so almost "grind" in quite uncomfortably, with no snap or something like that at the end. To get it out again you have to pull quite hard.

I tried to fix this by putting some grease (from a lip care stick) to the stylus on the side that would touch what i think is a rubber bump that holds the stylus in place. This seems to work quite well. Don't use too much though!
[8525, TyTN, MDA Vario II, JasJam General] rrentrop:
For those that have sent their TyTN in for swap/repair, can you tell me how long it took to get it back?

I am in the US and must send mine to the UK for repair but need to determine when I can work it around my schedule.

Thanks!
[8525, TyTN, MDA Vario II, JasJam General] d.cortez:
i was ready to order a Tytn until i read this thread. i'm surprised that HTC hasn't resolved this issue.... guess i'll be waiting a little longer. :(
[8525, TyTN, MDA Vario II, JasJam General] axiom:
I've had my Trion HT626 for a little over a week now. I reset the device the past weekend almost 20 times, it was getting very annoying, and on Monday I must have reset it about 8 times.

However, things have changed all of a sudden. After applying the cingular rom with AKU 2.6, radio 1.13, 1.31 the problem has suddenly disappeared, I tried to make the device as hot as I could using TCPMP and WiFI to play a video using the imageon decoder. It got pretty hot, to the point where I started to get worried and my battery drained from 70% to 30%.

I've also reset the device a few times today for general purpose testing and installing apps, and the screen alignment issue hasn't come up once.

Is this normal?

Also, I will be sending the unit back as the keyboard has started to act up now. When I press some of the keys... they don't react instantly, and the space bar need a real deep press or only works when I press the left side. I can type pretty fast and this device does not keep up with me where my BA could.

Am I dreaming all this or could it be true that this was a software issue and the cingular rom has cured the alignment issue?

I would really like to hear from some people who have had the problem go away but only to return after some extensive use.
[8525, TyTN, MDA Vario II, JasJam General] TiMMah!!!:
Just bought myself a Vario II today. No problems at all, keyboard or screen.

Hope it stays this way.

SN: HT635
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
axiom,

Having an alignment issue is very common,,,.. I know 2-3 guys who got it fixed by ROM update...the rest has tried many things..

I suggest you monitor it closely, and in case it happened again..swap it ! Save yourself a lot of headache

:wink:
[8525, TyTN, MDA Vario II, JasJam General] bpv:
I am still under the impression that it has something to do with the pressure that comes on the device when i carry it in my pocket.

I have my second unit and that one has been to htc for repairs all invain. for now i seem to have the problem quite under control by being careful when i have the unit in my pocket. but i notice that fe when i had my little son on my lap without carefully puting the tytn aside in my pocket, then next time i grab the unit, i have an alignment problem.

Perhaps we could extend this poll with a question asking if people carry the tytn in the pocket of their pants without a case.

it could be that people carrying the tytn in their pocket can swap their unit a dozen times but get the problem on every replacement, where people using a case or a not carrying it in their pocket never get the problem. until finally they do.
[8525, TyTN, MDA Vario II, JasJam General] christopherwoods:
Slightly OT, but have you been experiencing the screen scrambling issues which are affecting a fair few number of Hermes owners (myself included)? More about it on the CoreCodec forums...
[8525, TyTN, MDA Vario II, JasJam General] axiom:
Yes I am, I thought I broke the unit, but I soft reset amd it went back to normal.
[8525, TyTN, MDA Vario II, JasJam General] richardS:
Just had to reset my alignment for the ...nth time. Rang Orange - no questions asked - they are replacing it on Fault code FW242 - seems they are fully aware of this, so just replace until they find a handset that works.... great.... :roll:
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
alignment problems

Hermes 200 626

Now cured

First 2 weeks fine then progressively worse - 1 cm out and realignment every few minutes.

BUT have cured problem by dismantling and placing cushioning between screen and case. Also there are poorly gripping plastic clips holding screen in place - I firmed these up as well. problem has vanished. What a relief and absolute proof to me that it was the hardware. Believe me those retainers on the screen were sort of clicking on and of the back of the screen - leading to the now it works now it doesn't syndrome. The clips are only at top and sides and only a fraction of a milimeter was enough to loosen and tighten the grip. Ties in with those who felt as device got hot the problem got worse. A bit of heat would easily be enough to loosen/slacken the grip. It also ties in with those who found that as they pressed and squeezed around the screen area the alignment changed. Now when I do this there is no alignment change - rock solid.

PS. If your a bit technically minded try it - BUT say goodbye to your warranty!

Dismantling is relatively easy with some experience be a little careful of Mylar connectors between main board and keyboard and between screen and digitizer. Watch out for tiny screws on screen area boards and use a good screwdriver set.
[8525, TyTN, MDA Vario II, JasJam General] jaha:
I have the screen aligment problem and I have my TyTN in my pocket without a case.

Jarle
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
hi mikechannon,etc

what yours SN ? I heard that HT635XXX up had been modified by thinning those gaskets...

I think this happened as well on early 818Pro and prophets..

did you noticed that when you opened up your unit ?
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Gaskets

There is a very thin gasket that runs berween the screen and case but only at top and sides. It does not provide a firm seal and its efficiency is reduced by the side clips which have allow the screen to move and click back into position (or not) depending on various things like stylus pressure, pocket pressure, heat etc etc making it so erratic. It's also what makes people falsely think its software, thinking if it's hardware it would be there all the time. All I can say is that having firmed everything up it's now fine. If anyone is doubtful try going to notes and draw then while drawing lines press your thumb firmly on the sides and at screen edge at bottom and you'll see what a little movement does to the alignment, particularly if those clips inside are clicking on and off.

I've seen conflicting reports on whether latest models are free of problem. By the way I removed their gasket and replaced with a thicker rubberised foam layer all the way round unlike theirs with the gap across the bottom.
[8525, TyTN, MDA Vario II, JasJam General] joebacsi74:
Serial: HT628xxxx

2006. aug.

Hungary
[8525, TyTN, MDA Vario II, JasJam General] marka2k:
Mine is doing the exact same thing worse over a two week period. I tried the notes experiment but when I press on the lower edge of the screen the ink follows my thumb and not the stylus, so I borrowed a Ipaq 4700 same results could you be more specific on what to look out for etc please? I am having a hell of a time convincing the vendor this is a hardware issue and not software.

SR# 630

Thanks
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Screen Alignment

Sorry my post was a bit vague. I did not mean to press on the actual screen but on the aluminium strip between the screen and the hard keys. When my alignment was dodgy I found that a good firm pressure at the bottom left and right corners would jump the alignment as I drew a line. In fact by pressing firmly enough I could bring alignment back to perfect. Sometimes it would evenn remain good when I released pressre-always went bad again though.

By the way, I thought HTC had acknowledged this as a hardware problem and even issued instructions for returning devices. I would have thought a printout of their acknowledgement and instructions for return would be all the proof you need for yor vendor. I forget where I saw their notice but I'm sure someone can post a link.

PS. For those keeping an eye on progress following my hardware fix - alignment still fine. This post typed on Tytn, something I would not have done when alignment changed every few minutes.

Mike
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
hi mikechannon,

what's yr SN ?

I think there's a link in Jap that did the same proc as yours... cant remember where ....
[8525, TyTN, MDA Vario II, JasJam General] hellogts:
Just tried Mike's method - double sized tape all around (front and sides), and super glue (!).... the screen is 'die cast' solid now... let's hope for the best.
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Be Jeesus even I'm not super glue confident!! Will be interested to hear how you get on. I assume was OK immediately following the action you took.

Mike
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
SN HT630F202527

Yes I spotted the Japanese link somewhere but not being a native didn't go there, stupid as it might have had pics. Will do a search.
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
anyone knows the latest SN still having alignment issue ?