yashsingh1/xdaforums huggingface dataset:
[8525, TyTN, MDA Vario II, JasJam General] d.cortez:
is there a picture somewhere that shows a mis-aligned screen? i'm using a friend's Tytn (HT628) and so far there are no alignment issues...
[8525, TyTN, MDA Vario II, JasJam General] MikeChannon:
Screen misalignment pics

Somebody did post a video somewhere. Anyway it's not that the screen picture/image is misaligned it's that the the stylus position is read inaccurately. ie you press the soft-keyboard for a k and get a j or an h for example, or if your in Notes using draw facility and you draw a line it wll actually appear on screen perhaps 0.5 to 1cm to the left. You will be in no doubt if you've got it!!

Mike
[8525, TyTN, MDA Vario II, JasJam General] xmen06:
Unfortaly i have this problem :(
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
swap it with a new one...especially sn 635xxxx or higher..
[8525, TyTN, MDA Vario II, JasJam General] d.cortez:
no doubt is right!! with this device, i have had to touch a soft key twice to get it to respond. i have also seen the problem with Transcriber... guess it's time to send it back. thanks for answering my question...
[8525, TyTN, MDA Vario II, JasJam General] kekinlim:
Hi guys,

I having alignment problem after few days of purchase(631 batch) at comex Singapore on 31Aug. I have been quite tired trying to find out wat is the problem and even went down to SIS(repair centre in Singapore) many times and even spoke to the managers. Nothing seems to solve my problem. They hard reset my phone and told me is working fine already but after 2 weeks, the problem comes back again. I can confirm that it is not the software problem because i have not installed anything new these few days and i notice the allignment occurs on the right side of the screen. How can i change my phone for a new one. No matter who i speak to at SIS, customer service officer, technical or product manager, they dun allow me a 1-to-1 exchange because they dun have such policy. What should i do? I feel so tired already. Got it for 1k+ Sing dollars(alot for me) and get all these troubles... Anyhow, any idea wat i can do? Thanks..

Kekin
[8525, TyTN, MDA Vario II, JasJam General] hellogts:
One day has passed since I've tried Mike's theory

My preliminery conclusion is that the situation seems to have improved, but not perfectly, either because even my 'treatment' of super glue and tapes cannot 100% fix the screen in place, or there are still some other factors not considered.

The issue seemed totally gone initially, then come back once or twice, then after realignment its ok for the whole day (under heavy use), and so far its still ok...

I have instaledl quite a lot of programs after fixing, but I've no idea if this is related.

One thing I can almost be sure is firming the screen does seem to have an effect. I hope this is not an illusion.

HT626 XDA trion
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
Hi Kelim...

You need to talk to their manager..tell him to STOP pretending that they know this problem... show them this thread !!! You need to push yourself hard.

I got the trion SN 626 last time and push the vendor hard to REFUND my money and get a newer Dopod 838pro with SN636. The vendor resells my old one.
[8525, TyTN, MDA Vario II, JasJam General] shark1:
I did not have this problem since I got the phone in August, but the last few days it has started to appear, I am stuck with this problem as I upgraded my Rom and HTC will not fix it because of that, so I have to wait for a QTEK_H10 rom to come out then they will fix it, as then its on the factory rom again.

I have serial ht628

So I am left with doing realignments 3 times a day so I can use the phone.
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
I think there's no ROM fix for screen alignmnet...since it's a gasket problem. It could be happen to anyone or me anytime....

What for sure that HT635XXXX up does not have the issue... even with old ROM.

If you can swap it down to newer SN ...do it
[8525, TyTN, MDA Vario II, JasJam General] mrvanx:
Having had my TyTN for nearly 2 months now it has began showing problems with screen alignment......i rang the UK support line and was given the number for repairs....left a message with them (they use an answerphone system now....alot of people were calling for tech support on using the phone) they promptly called me back and asked a few details. They have emailed me the instructions on sending it to them (HTC) for repair under warranty. Apparently they try to do a 5 working day turnaround for it which is just SUPERB!!

PS. My TyTN is a HT628 version handset.
[8525, TyTN, MDA Vario II, JasJam General] shark1:
I am very lucky on this, as my vendor said it will replace my device even though i have upgraded the Rom, and they will send me a new one tomorrow, as I have brought a number of things from them they don't want me to stop that.

I don't even had to return the current one until I got the new one.

They will run the rom downgrade before sending it back to HTC.

They will send me a SN HT636
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
congrats ...!!! shark1 !!
[8525, TyTN, MDA Vario II, JasJam General] kekinlim:
Hi sectorlord,

I have been talking to both the managers so much until i really dont know what to say to them. One of them told me that he will try to do a 1-to-1 exchange for me. Until now, although i email him twice, there isnt any reply at all. I have wrote in to dopodasia to check whether can they do anything. SIS in Singapore for dopod repair is really very bad.. What the managers promise on the phone, they will forget the next day. I will see what dopodasia reply, if still cannot, then i have no choice but to call the manager again and maybe even tell them about all this thread. But i believe he wont be bothered to come here... Dopod 838Pro is a great phone when come to specs and functions but the hardware QC is not good plus the service center in singapore is not professional enough even the managers here.

Kekin
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
Kelim,

Is there a way to talk to SIS higher up in Singapore ? The SIS here in HK is very much helpful.

They that manager that if he dont help u...you will talk to the higher up !!

Email to dopodasia their attitude...!!!
[8525, TyTN, MDA Vario II, JasJam General] mobilecat:
ok

I got my vario2 yesterday after a 3 week wait. So far its ok. Its red and sexy and much sleeker than the pictures.

It is a Her300 so I don't know if this is why its ok. I hoping it will be first time lucky as it took three MDA3s before I got one without problems 16 months ago.

Allignment and keys seem ok so far. It is going to take a while to get used to where the keys are a.d how to navigate when the keyboard is open.

Can anyone tell me how I can chexk my internet speeds by the way?
[8525, TyTN, MDA Vario II, JasJam General] Ce:
I currently have a HT633 with GSM and WiFI problems...major problems...out of the box, without any 3rd party software installed. This is my third and last TyTN in 4 weeks. I'm not giving it another try anymore.
[8525, TyTN, MDA Vario II, JasJam General] bydandie:
Have you sent it back for repair to HTC?
[8525, TyTN, MDA Vario II, JasJam General] Ce:
No, this one was only 3 days old and because it was my third one within 3 weeks I asked for a refund.
[8525, TyTN, MDA Vario II, JasJam General] bydandie:
Fair enough, but with it being an HTC device, you could've gotten it repaired and know that the issue would not reoccur.
[8525, TyTN, MDA Vario II, JasJam General] Ce:
Yes, you could be right. But, as I said, I had 3 devices and all of them showed serious problems within 24 hours of use and I'm not gonna send in a device for repair that's only 1 day old knowing that Qtek Benelux (they do the repair for HTC) can take up to 4-5 weeks for repair.
[8525, TyTN, MDA Vario II, JasJam General] g00nerz:
Received my T-Mobile Vario II yesterday - no problems so far. Thought people might be interested to know HT637 has now been released by UK T-Mobile (I've added to the wiki).
[8525, TyTN, MDA Vario II, JasJam General] skip24ftlb:
Collected my vario 2 today in sheffield. They only had two and they assured me they both came in together. One was serial ht634 and the other was ht638. took the ht638 obviously.

Paul
[8525, TyTN, MDA Vario II, JasJam General] JR_de:
My first device had screen alignment problems from day 1 on - now I have a replacement for 3 weeks already - no problems at all.

Both HT626...
[8525, TyTN, MDA Vario II, JasJam General] JayBee:
SA is fine for me for a month! HT628 ... o2 Trion

Everything works as it should ... I am very pleased with this device!!

JayBee
[8525, TyTN, MDA Vario II, JasJam General] ChriX:
Got mine on the 5th, also HT637. No problems as yet, I'm glad as I didn't realise there were any before I got it.
[8525, TyTN, MDA Vario II, JasJam General] sergiopi:
I hate crossposting and crosspost... ers but I an trying to reach at least the 111 members having Alignment issue.

Please check my proposal http://xdaforums.com/showthread.php?t=279147
[8525, TyTN, MDA Vario II, JasJam General] shark1:
Hi sectorlord,

I still have not received my new device and what they have said is the person manager will not let him do this, so they have told me to send the phone in, so I will not have a phone for the period unless I buy another one.

so I am back to have to do an alignment 4 times a day.
[8525, TyTN, MDA Vario II, JasJam General] SkyWalkingTheSky:
I have had it since the first day and have to align or reset 4-5 times a day.

i have had it to repair at HTC and then it worked for 2 days, now all is back to normal :-(

its a HERM200

S/N HT626xxxxx
[8525, TyTN, MDA Vario II, JasJam General] mrvanx:
Just got back now from the post office, sent my TyTN to HTC UK for repair of the screen alignment.....according to the contract i signed and sent along with the handset they aim for a 5 day turnaround....which im fine with.

Will post back on this thread when i get the handset back on how long it took etc......
[8525, TyTN, MDA Vario II, JasJam General] af123ctrp2:
HTC628 Vodafone Portugal

Having lots of problem:

Bad SA for a several times (curiously only started after the 14 day's available to change the equipment!)

ON/OFF Button not working

Call Button to end up the call, with a non working led.

AP
[8525, TyTN, MDA Vario II, JasJam General] scipi:
Hi, I have just bought a TyTN with serial nr HTC628xxxx, HTC Europe have told me in writing that the alignment problem is a hardware problem and that they will exchange my unit for a new one if I send it in within 14 days of purchase (I purchased mine wednesday 11/10). How can I test if my unit has this problem so as to get a replacment if it does. Im from Italy so excuse my English.

best regards

lorenzo
[8525, TyTN, MDA Vario II, JasJam General] mrvanx:
There isnt a GUARANTEED way to make the problem apparent. I would get the phone replaced as HTC KNOW there is a hardware problem with handsets of that serial number. Mine is also a HT628xxx and is away being repaired by HTC UK. Ive had it for just over 2 months, but i prefer this to getting another handset since most up-to-date handsets still have the problem, if HTC fix it then its all good as apposed to getting a new handset and wondering if the problem will show on it too!?!?
[8525, TyTN, MDA Vario II, JasJam General] Commando:
PLEASE is or are there any official statements made by HTC which I can read on the Internet telling that SA is a hardware problem? Because not all repair centers agree that this is the hardware problem and they are refusing to repair or replace it!
[8525, TyTN, MDA Vario II, JasJam General] pof:
Read it here:

http://xdaforums.com/showpost.php?p=1031077&postcount=7
[8525, TyTN, MDA Vario II, JasJam General] westcoastgeek:
I have serial HT628xxx as well. I noticed the screen alignment issue about a week after I got it. I thought it was at first a software issue becasue switching from certain programs and back to the today screen, I seemed to get teh problem, but it could be that those prograsm heated up the unit the small amount needed to trigger this event. I ahve sent messages to HTC America in Seattle but no one has responded yet, so I am not sure hwat course of action I need to take. I am living in Canada, but purchased the unit from a US internet retailer. Any one else have a unit repairedin Canada or the USA?
[8525, TyTN, MDA Vario II, JasJam General] sergiopi:
Lorenzo, my suggestion: send it back to HTC, and have it changed. I had my SA after 35 days.... and my serial is HTC628xxx

You are in Italy, were you called? The 02-36003221 HTC number you've got from the HTC europe website? they gave you the same 199799299 Teleca Phone service number they gave to me?
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
Vario II

Just got a HT634 Vario II and got alignment issue after 3 days of use...

WOW !!! I am getting a new unit !!! yeppi!!

pardon my sarcasticism...
[8525, TyTN, MDA Vario II, JasJam General] mikaljan:
625

It starts after 3 weeks, sent my unit back for exchange, the problem's been fixed ever since.
[8525, TyTN, MDA Vario II, JasJam General] sergiopi:
I read somewere a probable reason of only UNOFFICIAL words from HTC:

is a structural problem, STILL unresolved (repaired are identical to UNREPAIRED, just the clips are again in the right position) and the serial number means ONLY: HTC(factory)6(year)XX(week of production)xxx(progressive unit number), nothing about enhancements or fixing

HTC643001 born tomorrow , welcome, may the force be with your screen clips!
[8525, TyTN, MDA Vario II, JasJam General] gogol:
did you get a new serial ? What is it now ?
[8525, TyTN, MDA Vario II, JasJam General] tmabati:
HT633 VarioII:from the 2. week I've got sa problems.

sometimes i can't use the right side of the screen...then re alig or sr or hr...
[8525, TyTN, MDA Vario II, JasJam General] smads:
Dust.....Dust?

Ever noticed how much dust and 'stuff' collects between the screen and case after a few weeks of usage.

Is this putting pressure on the screen and ausing problems?

I have started to take a sheet of paper down the above gap and am seeing that thing are improving.

So is the secret, just keep it clean and free of dirt?
[8525, TyTN, MDA Vario II, JasJam General] gravejoker:
Interesting article on SA issue .. originally posted on pocketpcthoughts.com ..

http://forum.palmislife.com/viewthread.php?tid=69825&highlight=
[8525, TyTN, MDA Vario II, JasJam General] BarnOwl:
Jeeeezzz...I am not going to void the warranty of a 600 Euro device by pulling it apart. They better fix it!

Using 634 for two days now and waiting for the problems to appear (Hopefully I belong to the lucky few who experience no problems.)
[8525, TyTN, MDA Vario II, JasJam General] spidey63:
s/n: 630fxxxx

model: HTC TyTN - Italian software

No problems with screen alignment since I bought it on Sept 3rd (knock on wood). I never use the belt case.
[8525, TyTN, MDA Vario II, JasJam General] mrvanx:
My TyTN (Serial 628xxx) was fine for over a month and a half then started to show the SA problem....as my sig says its currently with HTC being fixed. One guy from another forum ive mentioned had his repaired a couple of weeks ago and his is still working correctly...they replaced the touch screen layer (digitizer??) and some other stuff. Didnt ask if they added a newer ROM to it or not. Il post what happens when i get mine back.

So back to the point.....the SA problem may not manifest itself straight away in which case outside of 14 days it has to be repaired NOT replaced.
[8525, TyTN, MDA Vario II, JasJam General] mrvanx:
Just to give some impression of what the HTC service is like in UK i got an email minutes ago, i aksed if they had received my TyTN which i sent by post last thursday (12/10/2006) and got this reply from the service centre:

Thats great news. They have stuck to the 5 day turnover period allright!
[8525, TyTN, MDA Vario II, JasJam General] shark1:
I have finally got a replacement from at 628 serial to a 634 serial number, and it works great, it seems faster.

it took 3 weeks to convince HTC it was a problem, luckly I keeped the orginal box, as they would only repair if I did not have that.
[8525, TyTN, MDA Vario II, JasJam General] d.cortez:
I have a HT628xxxx that I've been using for 1 month and no screen alignment issues... (now, that i've mentioned this, i hope nothing changes!)
[8525, TyTN, MDA Vario II, JasJam General] grunef:
I expect this is relevant to this thread, the Vario II is out of stock with t-mobile due to a componant supply issue with their screens.
[8525, TyTN, MDA Vario II, JasJam General] suyar:
630

MDA Vario II
[8525, TyTN, MDA Vario II, JasJam General] gogol:
grunef, where is your location?

I am expecting T-mob MDA Vario II from NL ... and it was ordered on October 3 ... has not been delivered until now.

Still hoping to not get the build with screen alignment problem .. *finger-crossed*
[8525, TyTN, MDA Vario II, JasJam General] gregouille:
HERM200 - HT628xxx - HTC TyTN (France)

SA problem 7 days after buying

Now several times a day
[8525, TyTN, MDA Vario II, JasJam General] grunef:
sorry should have said, T-Mobile UK.
[8525, TyTN, MDA Vario II, JasJam General] Windkracht13:
MDA VARIO 2

Serie 634, no problems so far...
[8525, TyTN, MDA Vario II, JasJam General] d96mbe:
Model: HTC TyTn

S/N: HT631xxxx

Daily SA problem.
[8525, TyTN, MDA Vario II, JasJam General] scip01:
Ciao Sergio,

I wrote to and called the service number on the www.pocketdevice.it website who were helpful but say I need 20 - 30 days to recieve a replacment - too long as I use my device for work and travel alot. The service center has a website (Teleca) I called the number listed on their website which is a normal number as I will not call 199 numbers & also wrote to HTC Europe. Call Dangaard who are located near Teleca and I think are the same company anyway. I agree with you HTC/Dangaard service in Italy is terrible worst than Acer. I live in Treviso so will take my TyTN to a Cellular Planet shop near my house who will forward to Teleca/Dangaard for replacement or repair. I see many of the new devices still have sa problems so getting an new one is not a guarentee of 100% functioning product. Overall the TyTn is a geat device and I thought that waiting a few months would guarentee me a problem free device, I was one of the people who ordered a MacBook Pro a couple of weeks after release and got burnt by Apple so I guess I am used to getting screwed by large corporations who dont do their QA properly.
[8525, TyTN, MDA Vario II, JasJam General] sergiopi:
I agree, HERMES is great device, it has a wonderful future on his... PAST! :)

just check this thread and start thinking, it begins with an user worried, he's waiting too long for his toy, then others saying I, have, I had, the last user posted "T mobile cancelled the device from the web site"! And why? Try to imagine... Screen Alignment unresolved has to do with?

http://xdaforums.com/showthread.php?t=280238

We (in wizard section) are playing with ROM's, upgraded, AKU3.2, testing, and here we have 1.06 bootloader and everyone is afraid to flash, to test, to play!

HTC... the windows lesson, in the first stage the market will be driven by HACKERS (in the "strict" meaning). HERE, in this forums, there's the buying power of many companies, the boys playing here are the person pointed out in the communities as EXPERTS in Pocket PC phone edition. And HERMES is the TOP. And we have bad hardware, bad service, no answers and bootloader 1.06?
[8525, TyTN, MDA Vario II, JasJam General] lmpt:
HTC TyTN

Vodafone Portugal

1st Setember

SA Problem... more than 3 per day....
[8525, TyTN, MDA Vario II, JasJam General] RabanJr:
I could not go without mine for so long also. I was calibrating the screen 3-5 times a day. I got frustrated and went ahead and fixed the issue myself. 4 days later not one SA problem.

Allan
[8525, TyTN, MDA Vario II, JasJam General] gogol:
Rabanjr, which method did you use to fix the SA prob?
[8525, TyTN, MDA Vario II, JasJam General] shark1:
I have two devices ht633 and ht634 serial numbers, and i have no problems with SA on either of them.
[8525, TyTN, MDA Vario II, JasJam General] scip01:
Sergio,

What type of information has Teleca given you about replacement and time it takes ? Dangaard/Teleca must do something serious about their customer service, the company I work for has now decided to get the Vodafone Palmone 750V (which in my opinion is an inferior product) for our sales staff instead of the TyTN because of the numerous problems. I am the only one in my company using a TyTN which I bought out of my own pocket online from factotus who I dont recommend anyone buys from.
[8525, TyTN, MDA Vario II, JasJam General] BarnOwl:
Ok, my Vario II SN 634 started behaving badly today. Out of alignment 5mm to the west......did a re-cal and is working fine for 3 hrs. now. See how it goes otherwise T-Mobile has to take it back.

Anyone found a connection between a screenprotector and this issue? I always put a fresh Exim on all my devices the day I get it........
[8525, TyTN, MDA Vario II, JasJam General] WESBAR:
Easy Fix For Screen Allignment

Thought I'd let you know of a easy way to fix your screen allignment problems in just 10 seconds.

My Vario 2 was fine for around 6 weeks before it started going out of allignment. It got progressively worse and recently it would need redoing 10 - 15 times a day.

So, how did i fix it. Simple, with a business card. Here's how. Take the business card (preferably a thin one with sharp corners. Insert it under the edge of the screen and run it along all four edges. As you do this you'll feel the bond of the gasket breaking. Thats it. I did this 5 days ago and have had no issues since.
[8525, TyTN, MDA Vario II, JasJam General] ratzz:
Just gave WESBAR's technique a go - will let you know how I get on.

Screen alignment fine at the moment!
[8525, TyTN, MDA Vario II, JasJam General] RabanJr:
I went ahead and opened her up. I found a link to some Japanese website that showed how to do it. It will kill your warranty.

WESBAR has a promising technique that I would of tried first. He actually takes out the gasket with a business card without opening the housing. What I did was actually add gasket to the existing and added gasket to the bottom part of the screen which had none to begin with. This was Sunday night and have not had a bit of trouble yet.

Yes my fingers are still crossed!

I will try to find the link to that website.

Good luck

Allan
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
Just inserted a laminated pic on the right side of the screen as wesbar suggested... It felt sticky at first...

SA is gone for now (?!) let see ...
[8525, TyTN, MDA Vario II, JasJam General] smads:
Sorry Wesbar

Tried the Wesbar method...

Sorry doesn't work, SA returned.

I have now tried

1. cleaning the 'dust' buildup in the gap

2. Keeping the unit cool - heat was someting I thought was causing SA - does it when it is cold too

3. Wesbar's method.

T-Mobile want my unit back for repair... :(

HT632
[8525, TyTN, MDA Vario II, JasJam General] bersca:
HT636: No alignment issues

Works perfectly! I couldn't be happier with it!
[8525, TyTN, MDA Vario II, JasJam General] sectorlord:
Welll..until now SA has NOT returned after doing the Wesbar trick...

Smads,

Did you do the wesbar trick on all edges ? Did you felt freeing up the lcm fromthe sticky gasket when you apply it to the right side ?

At first, it will be VERY sticky inserting card on the right side, but repeat it at least 3 times and it will be a little bit easier, means the gasket broke off that sticky bond on the LCM..

If not, you need to open up and actually remove that right side gasket sponge...
[8525, TyTN, MDA Vario II, JasJam General] sergiopi:
Teleca just said: "this is the number of our centres in ROME" I tried to ask about policies but the girl at the phone said she doesn't know about HTC policies or about TyTN Screen Alignment issue

The Rome centre doesn't even know HTC. The time needed usually is 15 working days for the telephones sent to Teleca/Dangaard service