yashsingh1/xdaforums huggingface dataset:
[G2 General] velveteen71:
I bought a Nexus 5 when it first came out last Nov. (on Rogers). I was super disappointed with the poor sound on video recordings (out of control noise cancellation). I ended up trading the phone with some dude on Craigslist for my G2. This is my 9th Android phone and it is, hands-down the best of them all.

Until I got the lines.

So, I called up LG Canada's support line to see about warranty repair. They said I couldn't have it repaired under warranty due to not having a sales receipt. I *****ed about it, explained that I HAD bought my Nexus 5, which is ALSO an LG phone, and which ALSO had a fatal flaw, which is what caused me to trade it in the first place. The rep relented, "talked to a supervisor", then came back and said that IF I could send them a copy of myt sales receipt for the Nexus 5, as well as photos of the issue, they would "likely take it and do it under warranty".

This made me quite happy. I sent them what they asked for right away.

Today, a day later, I received this reply:

"Hi,

I sent the picture to the department in charge of the cellphone and tv issues.

The answer was :

Catherine,

This is only the second case that I have seen like this. This is not physical damage. The customer should send the phone in for repair and have the our ASC take a look. On our TV’s this issue can at times can be resolved by cleaning a connector ribbon.. So hopefully this will work. Thank you.

But also, what they said, unfortunately if you dont have the bill of sale of that specific model it wont be cover in warranty even if it is a pannel relative issue. Maybe, where you purchased the phone they can give you the first bill of sale of that phone.

Catherine

The warranty is only available for the first NESXU5 you had, that one would had free repair or exchange..."

So now, I'm pissed.
[G2 General] kkevin94:
I got my lines off a random reboot. Was using Chrome, it crashed, and rebooted on a paranoidandroid build. I had flashed it many times before without a problem. It just happened... oh wel. I sent it out today, but have been using an S5 in the mean time while i backed up and restored the G2 and now until I get it back. I HATE THIS S5. The G2 is so much better in my opinion. I thought software keys were going to suck until I had the g2, and now that im back on hardware keys, they blow. I can't wait to have my phone back. It's a shame that it's a common occurrence. Hope no one else gets these lines and those of us already with them gets them fixed.
[G2 General] Formhault:
Why would they take the G2 in warranty if you give them the receipt of the N5... I don't get it.

Perhaps cleaning the display connector (with some isopropyl alcohol) would help in this case, as well?

Well, of course. You can't possibly expect them to be nice guys and help people that have problems out. Even if it's THEIR fault in the first place.

Back when the first batch of Galaxy S4's came out, some of them had batteries that were flawed - would swell up and/or not last as long, even after a short time. Samsung promised to change the batteries for free... if you're under warranty, of course.

And then, it was a flaw THEY ADMITTED. Why do I need to show you my phone is LEGIT to get a new battery, just because the previous one YOU (Samsung) made was PRONE TO BLOW UP?

I wish more companies would do like Nokia and Apple. Warranty is on IMEI. You don't need no receipts or anything. I mean what the f***, if I have a stolen phone and go to warranty, they could check via the IMEI if it's stolen or not, RIGHT? Why the f*** are they not doing this... Pricks...

---------- Post added at 09:24 AM ---------- Previous post was at 09:22 AM ----------

Stop trying to contact Customer Support if you want to get answers to specific technical questions. They are no tech savvies, they suck - that's a given. Besides, they're stupid - that's a given, too. Deal with it :silly:

---------- Post added at 09:26 AM ---------- Previous post was at 09:24 AM ----------

[MENTION=2671514]Braindamage1989[/MENTION] [MENTION=5340925]biert87[/MENTION] [MENTION=3157339]rfunderburk39[/MENTION] [MENTION=3316503]velveteen71[/MENTION] [MENTION=2708092]kkevin94[/MENTION]

1. Copy this URL : http://csmg.lgmobile.com:9002/svc/popup/model_check.jsp?model=LGD800&esn=ADD_IMEI_HERE

2. Replace model=LGD800 with your variant (LGD802, LGVS980 etc.) and esn=ADD_IMEI_HERE with your IMEI.

3. Paste the modified URL into your browser and go to the page to see when exactly the phone was made. More specifically, look for the esndate and esnoutgodate.
[G2 General] biert87:
Will try at home and report back, thanks. What good is that information?
[G2 General] Formhault:
It just helps us to see if more recently manufactured phones have the same issue. + it helps me sleep at night, knowing my phone was made in mid-April :) :silly:
[G2 General] kkevin94:
[MENTION=4129455]Formhault[/MENTION] and everyone else, I just checked. Mine says first week of October 2013.
[G2 General] Formhault:
So it is quite old. Here's hoping (again, for like the 100th time I guess) the newer batches don't have this problem.

Damn it. Good screen, good battery, good chipset, good software, good camera... CRAPPY SCREEN CONNECTOR? Why does EVERY OEM have to f*** something up? :mad:
[G2 General] kkevin94:
[MENTION=4129455]Formhault[/MENTION] tell me about it :/. Hopefully they send me a new, recently made one instead of fixing that one that I sent. Has anyone else done that check for you?
[G2 General] Formhault:
A few guys checked this before, yeah.

It isn't just for me, though. Knowing when specific phones that have the black lines issue were created could prove useful in the end - maybe newer ones aren't affected; only the old ones (hence, we will know for sure it's hardware related).
[G2 General] kkevin94:
[MENTION=4129455]Formhault[/MENTION] ah, OK. Good looking out on that then, lets see what the others discover.
[G2 General] musashihatred:
I tried to say say this many pages back. No one minded me. I have feb 2014 manufactured still no issue.
[G2 General] Braindamage1989:
[MENTION=4129455]Formhault[/MENTION]

<esndate>20131005</esndate>

<esnoutgodate>20131006</esnoutgodate>

The screen of this device already got replaced once, not by LG or a official partner. Don't know if it mathers.

Could LG see the screen is replaced by someone else? In terms of warranty speaking.
[G2 General] Formhault:
I must have missed that part then. Sorry.

Feb 2014... well, still new, compared to the Oct 2013 :silly:. Glad your screen is lines-free :) hope it stays that way.

---------- Post added at 10:17 AM ---------- Previous post was at 10:16 AM ----------

If whoever changed the screen did a good job, then no, I doubt LG will notice.

And speaking of good jobs... official service reps don't do great jobs. They f*** up at times, too :). And by that I mean the work they do can often be compared to that of a worker at a 2 by 2 GSM Service which is near a McDonalds, you know...
[G2 General] musashihatred:
It's okay. I mean. It would be a really big help if we could get a statistics of the phones affected in relation with the manufacturing. :D
[G2 General] nms247:
26/10/2013 Have black lines after taking the 4,4,2 FOTA

Carrier are saying I've dropped the phone and LGUK as now processing a return request.
[G2 General] Formhault:
Sorry to hear that.

The carrier reps are stupidly enough to affirm that dropping a phone will render 2 or more of its megapixels from the camera useless and also turn off 1 or more CPU cores. In other news, human blood is green sparkled with yellow accents.

You'll get a replacement. And if you don't, I'd be highly surprised, as that would contradict what someone else said here (that they were told by LG that it was a known issue).
[G2 General] nms247:
LG have just agreed to do a hotswap on the phone. Carrier delivers it tomorrow. Now that is customer service done right. Engineer took on look at the photos I sent of the issue and told me we'll hot swap we've seen one of two of these.
[G2 General] Formhault:
Hotswappable microSD card = can be taken out of the device without having to power the device down.

Now, what do you mean by 'hotswap'? You mean phone entire replacement, right? :silly:

Also... Make sure you ask the alleged 'engineer' what the problem is / was. :)
[G2 General] nms247:
By hotswappable I mean the carrier turns up with my new phone. I remove my sim and hand the broken one to him and off I go with a band new boxed G2. As for the fault. He mentioned board to LCD connector pins. But thats only a guess on his part.
[G2 General] rfunderburk39:
[MENTION=4129455]Formhault[/MENTION]

<esndate>20140508</esndate>

<esnoutgodate>20140511</esnoutgodate>
[G2 General] Formhault:
Oh God... 1 month newer than mine :eek: :(

What hardware revision is it? Check the box (on the bottom). It should say something like <nubmers><numbers>(1.1)BL or (1.0)BL or...
[G2 General] jcooler:
best avenue for replacement

So, my work is getting me a new G3 phone to replace my G2, as I am due for a 2 year renewal. ( I was able to get the G2 by using someone elses renewal).

However, I still want to get the G2 repaired/replaced (have the black lines), so I can use it as my personal phone. Since it will not be tied to an account, what is the best way to go about getting it repaired? I am assuming that I would go straight to LG for it. I have never gotten a phone repaired, other than through Asurion, so I'm a little green to the whole process.

Thoughts?

Thanks in advance.
[G2 General] bpetrucic:
Yes, there is rev 1.2

<esndate>20140524</esndate>

<buyer>ARE</buyer>

<esnoutgodate>20140526</esnoutgodate>
[G2 General] Formhault:
Oh God... LG fixed nothing with 2 revisions. They f***ed up big time.

You are gonna disassemble the phone and try clean the connector yourself? Or you got warranty?
[G2 General] bpetrucic:
Why would I disassemble my phone? :D

It's brand new, couple of days being used.
[G2 General] Formhault:
I thought it is older. And perhaps you didn't have warranty :D.

But man, two days old... Oh God... There goes the heat theory.
[G2 General] bpetrucic:
No, I don't have black lines :D

Just posted about rev 1.2, cause I read something that rev 1.2 don't exist.
[G2 General] rfunderburk39:
My first g2 had the lines the morning after I purchased it, roughly 12 hours.
[G2 General] bpetrucic:
By it self ? :confused:

What rev ?
[G2 General] rfunderburk39:
Bought it brand new. I didn't check any of the hardware info. Instead I called T-Mobile and returned it that day. They checked it over with a fine tooth comb for the the clerk thought I had dropped it. The truth is it woke from sleep mode that way.
[G2 General] markymark567:
Just thought Ide chime in...

Bought my VS980 2 weeks ago today at best buy. Root and recovery by IOroot and autorec. I had to tot back to stock 11a(phone got pretty warm) and then I ota'ed back up to 24a and this is when the phone was baking. It was so hot that it was uncomfortable to hold. Anyways, no black lines, no issues at all. I play anomaly 2 at work for several hours and the phone gets very hot. Maybe I just haven't been affected yet.

Here is my esn stuff:

Model: LGVS980

Esndate: 20140517

Esnoutgodate: 20140518

Panel: lgd

On my box it says: (1.0)HS

In settings>about phone>hardware information it said hardware version 1.0 before I rooted and flashed recovery. Now it says 1.1

Hope this helps gents.

VS980 - Stock Rooted 4.4.2

Grouper - SlimKat F2FS

TF300T - CROMBI-KK

YP-G1 - CM11/Impulse
[G2 General] biert87:
[MENTION=4129455]Formhault[/MENTION]

<esndate>20140121</esndate>

<esnoutgodate>20140122</esnoutgodate>

on the box it says 1.1BL

and I got that black lines :silly:
[G2 General] GreatVortex:
What type of panel do you have?
[G2 General] Formhault:
Ohh... Okay. You got me worried for a bit. :silly:

---------- Post added at 12:29 AM ---------- Previous post was at 12:28 AM ----------

It doesn't matter. LGD, JDI... both are affected.

---------- Post added at 12:31 AM ---------- Previous post was at 12:29 AM ----------

Mine is 1.1BL, too, but it's made in mid-April. And some guy got 1.2 from May. When the hell did they start building 1.1 and what exactly did they change in it? We may never know :mad:

---------- Post added at 12:32 AM ---------- Previous post was at 12:31 AM ----------

1. Copy this URL : http://csmg.lgmobile.com:9002/svc/popup/model_check.jsp?model=LGD800&esn=ADD_IMEI_HERE

2. Replace model=LGD800 with your variant (LGD802, LGVS980 etc.) and esn=ADD_IMEI_HERE with your IMEI.

3. Paste the modified URL into your browser and go to the page to see when exactly the phone was made. More specifically, look for the esndate and esnoutgodate.

---------- Post added at 12:33 AM ---------- Previous post was at 12:32 AM ----------

So it's revision 1 (HS, BL, I've no idea what those mean), but made in mid-May?! What the hell, mine is 1.1BL and made in mid-April :eek:...

That's because the option from that hidden menu, apparently, doesn't look for something hard-coded, but rather something which could be easily modified in the software :eek:.

---------- Post added at 12:54 AM ---------- Previous post was at 12:33 AM ----------

Actually... it says two things on my box.

On the side, it says MAY66191306(1.1)HM

On the bottom, it says MEZ65237612(1.1)BL.

So, it's rev 1.1, alright. But what's with the HM and BL? Phone's from Hungary, apparently (if it matters).

Wanna know why I haven't "censored" the actual numbers? See the first post in this page (Google Translate it to English, works wonders it seems).
[G2 General] Compass Linux:
Would be best to get it fixed under warranty from LG. If it's not under warranty, you could buy the parts and replace them yourself, or take the whole bunch to someone who can fix it for you. Then you'd only be paying for the man labour.

Compass.
[G2 General] Formhault:
Hey Compass, have you tried taking the phone apart and cleaning the connector with isoprophyl alcohol?

Edit : just remembered that you said you are gonna bring your G2 to LG for warranty repair. Nevermind :silly:
[G2 General] jcooler:
Yeah, it should still be under warranty. Just don't have a way to prove the sale date.
[G2 General] Formhault:
You need a receipt / invoice, otherwise.. no warranty. Go ask them, though. Or try to talk to the guy who did the renewal, maybe he has the paper.

Here, if you go to the store that released the receipt / invoice (in your case, where the purchase and renewal was done) and ask for a copy of it, they will give it to you. But it's gotta be the exact same store. At least that's how it goes here.
[G2 General] Compass Linux:
<esndate>20131118</esndate>

<esnoutgodate>20131127</esnoutgodate>

The dates are coherent from when I bought my G2 (december of 2013). :victory:

Compass.
[G2 General] arcardinal:
Has anybody taken their g2 apart and messed with the display connection yet? Hopefully my new screen and tools arrive tomorrow. I was hoping they would be here today. When I get them I plan on opening the back and messing with the existing connector on my current screen with black lines. I have to assume this is ultimately a hardware issue as people are experiencing it with a multitude of different software configurations. Also my 1 black line seems to change color depending on the color of my background. On light backgrounds it's black, on dark backgrounds it turns grey. It also seems ironic that it seems to line up perfectly with where the display connection is located.
[G2 General] jal3223:
Let us know how things turn out. I've heard talk on another thread of a guy (a kernel developer) who is planning on replacing the connector cable all together after receiving the black lines. I think he said the cable was 15 shipped. Hopefully he will report back when he tries it out.
[G2 General] WHOneedsSOX:
Just got the black lines :crying:. Luckily mine is really minimal but from reading other posts, it's going to get worse? So I guess when it gets really bad, the next step is to put the phone back to stock and try to get a new one through warranty is that right? I'm rooted on Beanstalk and just rebooted the phone when the wifi wouldn't catch. Perfectly cool phone. Hadn't even turned on the screen in a hour or so.

I've had the phone since January, flashed about 30 different roms (same rom multiple times). Thought I got lucky and wouldn't have the problem and here we are. Oddly it happened the day I started using the charger that the phone came with. Up until today, I was using my old Galaxy Nexus charger. My brother told me that the G2 charger would charge the phone a lot faster so I switched.
[G2 General] Braindamage1989:
Did you use the charger at the moment you got the black lines? I know I did, and rebooting serveral times was enough to get the black lines.

And I must say I never flash roms/reboot while the phone is hooked up to charger or computer.
[G2 General] Formhault:
Well, when you get to take the phone apart and mess with the connector... use some isopropyl alcohol to clean the connector and then reconnect it, see if that does the job. If it does, there we go (what the actual f***). If it doesn't... well... good thing you bought a new screen :silly:.

---------- Post added at 02:31 PM ---------- Previous post was at 02:30 PM ----------

You mean he said the cable will be shipped on 15th (of July)? What cable? The connector comes along with the entire display :silly:.

Go find that kernel dev. We need to know his nick!

---------- Post added at 02:33 PM ---------- Previous post was at 02:31 PM ----------

It can get worse. Some guy reported that more lines appeared temporarily when he squeezed on the part where the LG logo stands (which is close to the display connector).

I tried to squeze on that and couldn't do any damage to the screen. To be honest, I don't think the plastic / glass / whatever is there even flexed or moved at all!

If it really is due to charging (the display connector IS somewhat close to the charging port, though), this is f***ed up...

---------- Post added at 02:35 PM ---------- Previous post was at 02:33 PM ----------

Perhaps it COULD be due to the charging port. It is very close to the display connector, right?

I don't know the exact route of the circuit from the charging port to the battery / motherboard, so I don't know how close (if at all) is to the display connector, but if it is... then a sudden surge the charger can't handle can raise the voltage a bit (0.1V, negligible for the entire system) which could be enough for the connector to go funky (especially if it's low quality, which seems to be the case :) ).

F***ed up sh*t.
[G2 General] jal3223:
Here is a link to his thread.

http://xdaforums.com/showthread.php?p=54089234

He doesn't seem to be answering any questions yet but I don't think he has received the cable yet either. I hope I didn't misunderstand what he is referring too.
[G2 General] princenoob:
I reboot around 2-3 times everyday(changing batteries). I have the korean variant. I hope the black lines won't come out. :) I have the phone for 4 months now. Since then I always change batteries.
[G2 General] :
Model: D802

esndate: 20140314

esnoutgodate: 20140315

Screen: LGD

Rev: 1.2

No black lines but also pointing out another 1.2 phone though it's older than Formhault's

Had two scares on Slimkat 6.4 which I switched from
[G2 General] Harellevy:
Installed pa on my d802 everything was fine. Installed xposed and reboot. Then black line appeared... No way to fix this without changing the screen panel?
[G2 General] princenoob:
I think this is more dominant on non-stock based roms(aosp,mahdi,PA)
[G2 General] WHOneedsSOX:
When I was charging with the G2 charger, I didn't do anything except send a few texts. The black lines appeared out of no where. I hadn't looked at my phone in a hour or so, picked it up and saw the wifi wasn't connecting so I rebooted the phone, went away for about 10 minutes, came back and looked and saw the black lines.

I would do everything when charging with my old Nexus charger. I installed roms, watched movies, etc. Used the G2 charger twice.
[G2 General] khaytsus:
You might want to put the phone down for 5 minutes a day. #justsaying
[G2 General] Formhault:
Perhaps you could take the phone apart, disconnect the display connector and clean it with some isopropyl alcohol, then reconnect it. See of this helps. If not.. screen replacement.

Yeah, basically because there are way less people that stick to stock than there are people that use AOSP. It really doesn't look like a software issue anymore...

---------- Post added at 10:26 PM ---------- Previous post was at 10:24 PM ----------

Perhaps they continued to build hw rev 1.1 phones even after they came up with 1.2? Which would be f***ed up, again.

Also, care to elaborate on those two scares you got with SlimKat?
[G2 General] bps119:
Wouldn't you think that this is likely because most users reporting here on xda run custom roms over stock?
[G2 General] dnsp:
Well, no reports from the thousands who flashed stock based roms like the ones from Cloudyfa (Cloudypro, flex, G3, ProII). And those people sure flash a lot too. According the survey, AOSP roms are surely on the top.

Maybe, and this is just a guess, there is some code in the AOSP based roms that somewhat causes a sudden power surge on the display that manages to damage it, but again, this is pure speculation.
[G2 General] Formhault:
Read the last 10 pages of this thread.
[G2 General] dnsp:
I'm following this thread everyday since day one. The first part of my post is a fact, stock based roms are far less prone to this issue.
[G2 General] Compass Linux:
With the current information we have now, you have to change the screen panel for it to be fixed.

Compass.
[G2 General] princenoob:
Most of the people here are running custom roms including me. What I mean for the 'non-stock based' are roms in the original android development. It all started from the people using aosp roms from what I have read. I havent seen people using cloudy's reporting this problem.

Only autoprime had black lines having stock rom. But he is using adb that time meaning his doing some modifications in his phone.

Sent from my LG G2
[G2 General] :
On Slimkat 6.4 first time I flashed it after a full wipe, I booted the phone and as soon as I got to set up screen persistent FCs so I rebooted back to recovery full wiped again, flashed and rebooted and this time the LG logo looked dark and there was a white line across the center of the screen. I immediately turned it off and rebooted and this time it went back to normal. I enjoyed the ROM for several hours and while charging decided to try out an xposed module and rebooted to activate, and the LG logo looked a mess of fuzzy colors, never seen such and I recognized it from reports on this thread, scared me sh@#less and I flashed to CloudyG3 immediately and everything was ok. There was clearly something in latest Slimkat since the dev got the black lines just glad I realized before it was too late

There was a guy who reported getting the black lines in CloudyG3 thread after flashing it and another who did the OTA to stock 4.4.2 and got it so people do it get but its less prevalent on stock based ROMS
[G2 General] freinet:
I think, we have no statistics about what you say.

The people how are here xda, are flashing roms and playing with the phones to try new things.

The people using stock have no need to subscribe to xda, they use the phone mostly at it is.

So is clear, that there are more people with damaged screens using custom roms, as with stock rom.

For me, I can't see a clear line for what damage the screens. I don't think it is custom rom.

It should be good, if LG service say something to this, but they never do.

freinet
[G2 General] velveteen71:
I took mine apart and cleaned the display connectors with isopropanol.

No change.
[G2 General] jal3223:
Are the connectors that are on the panel (not the ones plugged into the motherboard) soldered on or are they secured with connection pins?
[G2 General] Formhault:
Is the cable itself detachable? I mean from both ends, the display and the motherboard?