yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
I think the percentage is bigger than we think. I have tried all the floor models at my local best buy and they to mess up. I to doubt samsung will fix this. I am not sure how to isolate the problem. The note pro I have access to is completely stock, the stock wallpapers for lock and home screens have not even been changed. I have factory reset both devices and have not installed any app other than the pre-installed stuff. Calling samsung doesnt help, I have already read of other forum members sending their tablets in to just have them sent back without being "fixed". There are more than one thread about this throughout XDA and other sites.

I have owned my 2014 since nov 2013. I haven't changed anything on it other than the update to 4.4. Thats why I beleive it is the cause. The moment after the update was complete, the chromecast problem happened.

I will say again, chromecast works as always fof many, many apps. Listening to google play music and google play movies seems to be the biggest offenders. I have read that the Crackle app has problems too.

My 2014 and pro are bogh 32g US version purchased straight from samsung. Both have never been rooted.
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
I very much agree with this - I have tried Costco and BB models - 2014 and Tab Pro and Note Pro - all had the same issue. It's the lucky few that haven't had it.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
I assume your using google play music/movies too
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
Pretty much anything that works with Chromecast crashes it. Twit Cast for Chromecast, Google Play Music and Videos, Chrome Beta, YouTube etc.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
I can watch youtube and hbogo with no problems. Do you have the video playback issues as well? If I try to watch a video from g+ or a preview of a movie on google play, I will either get a black screen with audio only, or massive stuttering and lines while watching on the tablet in full screen.

I have sent feed back to Google on the music and movies apps. Lets see what kind of reply we get from them
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
What regions does it affect? Obviously you're in the U.S. My working device is from Latin America. Do Chromecast's themselves come with a single version of s/w that's deployed identically worldwide? Google updates Chromecast. Was the Chromecast's firmware the same before and after the N10.1-14 started crashing? You need to figure out what the devices that aren't working have in common and that includes Chromecast itself. Does screen mirroring work by means other than Chromecast? You'd think if something was majorly wrong with the N10.1-14's video, networking, or s/w drivers screen mirroring would be borked consistently. Just some things to think about.

I'll give you an example. Some folks with the OG N10.1 reported importing PDF's crashed S Note. A bunch of us weren't having any issues. We found out that even though the OG 10.1 was only six months old at the time there were eight different versions of S Note installed depending on region. Two of the eight had the PDF problem. Therefore I'd be careful about making assumptions about how wide spread the issue is. Chromecast's pretty popular and I think there would be more "WTF?" posts if it was as widespread as some think it is.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
SamsE=BarryH_GEG;52798927]What regions does it affect? Obviously you're in the U.S. My working device is from Latin America. Do Chromecast's themselves come with a single version of s/w that's deployed identically worldwide? Google updates Chromecast. Was the Chromecast's firmware the same before and after the N10.1-14 started crashing? You need to figure out what the devices that aren't working have in common and that includes Chromecast itself. Does screen mirroring work by means other than Chromecast? You'd think if something was majorly wrong with the N10.1-14's video, networking, or s/w drivers screen mirroring would be borked consistently. Just some things to think about.

I'll give you an example. Some folks with the OG N10.1 reported importing PDF's crashed S Note. A bunch of us weren't having any issues. We found out that even though the OG 10.1 was only six months old at the time there were eight different versions of S Note installed depending on region. Two of the eight had the PDF problem. Therefore I'd be careful about making assumptions about how wide spread the issue is. Chromecast's pretty popular and I think there would be more "WTF?" posts if it was as widespread as some think it is.[/QUOTE]

I have 2 chromecast in my house. Yes the are updated OTA directly from google. The firmware was the same before and after the update. My note 3 on 4.4 works perfectly with chromecast with the same version of google play music/movies and the ssme apps overall installed. Samsungs allsharecast will work on my tablets. The only devices I have that exhibit this behavior are the note 2014 and note pro. Both stock us version, both crash on play music/movies, both have random issues with video play back. The 2014 was fine before 4.4, so this leads me to believe the update is causing it. I did not try the pro until I had issues with the 2014 to see if it was the same so I cant say it was good or bad out of the box. The pro did rec an update right before the 2014 rec 4.4.
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
Comparing to other devices isn't going to help you. Hell, my N10.1-14 works fine with Chromecast on 4.4 and others have said the same thing. So the issue isn't where it works, it's where it doesn't and why. Out of what you said this is what I took away...

The problem was introduced with 4.4 because your N10.1-14 worked fine with the same Chromecast device on 4.3. Is it something Samsung did in 4.4 specific to the Pros/Notes? Just for U.S. versions? Is it an issue in 4.4 itself that the specific Samsung s/w on the Pro/Notes is aggravating? It's not universal to 4.4 or 4.4 on the Pro/Notes because the problem's not happening beyond a subset of devices.

Your device is from the U.S. as is [MENTION=3766310]blinkingled[/MENTION] 's. Where are the other people reporting issues device's from?

You said the problem was there after a complete reset. Does that include preventing Google and Samsung from applying apps and settings stored in your accounts when you first start setup? I'd hard reset again skipping both the Samsung and Google account sign-ins. Go to Accounts in settings and add Google but quickly uncheck all the syncs so they don't add anything to your device. Same thing if Play tries to restore or update your apps. In Play, install one of the apps that was causing crashes. If with nothing but the basics on your tablet Chromecast is still crashing it's something in Samsung's update causing the problem. At least for the U.S.

You mentioned the Pro receiving an update. Since this isn't a universal problem there's no assurance that Samsung's devs even know about it. If 100 people worldwide report a problem and it makes it in to Samsung's problem tracking system that's a blip compared to the millions of devices sold since the N10.1-14 became available in October. And since it's related to third party h/w it goes to the bottom of the line. In the scenario I described above with the OG Tab 10.1 PDF issue Samsung did nothing to specifically address the problem even though people from affected regions reported it. The next wave of planned updates fixed the problem because all regions received an S Note update. So if we can't figure out the issue it's highly unlikely Samsung will either. That means if an update corrects it it'll be coincidence not because Samsung's diligently working on a solution. In other words, people affected that live and die by Chromecast are potentially going to have to live with this for a while. :(

EDIT: Do you guys with issues have external SD cards? Try removing them and soft resetting the tablet (hold power for seven seconds) to see if that makes a difference.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
Yes I have done a hard reset on both devices, skiping past adding any accounts and unchecking the restore app data box.

---------- Post added at 10:57 AM ---------- Previous post was at 10:53 AM ----------

No sdcard. I will try a hard reset again, unchecking all the google sync stuff. Got nothing to lose.......
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
Try downloading a free show or trailer in Samsung Hub Video. Does the issue occur with a Samsung app using Samsung-sourced content?
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
OK, hard reset, nothing installed, skipped past adding accounts. Went to settings, back up and reset unchecked restore apps data and added my Google account with all sync unchecked. Google music and movie still cause system.ui crash when touching the notification bar. Samsung hub plays fine. Samsung hub does use allsharecast to my Samsung TV and not the chromecast though
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
Try turning off Chrome in Application Manager.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
No change, still crashes
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
That's an extensive and well thought out debugging list - thanks :good: (I had posted a message some time ago to gather info from people having and not having the issue - but I think we only got 2-3 uncertain data points.) But at this point I have tried everything in your post - reset, with and without SD, without restoring apps, with and without updates. It still crashes. And the ChromeCast firmware was last updated was in mid April when it didn't have an issue with 4.3 - so that doesn't seem to be a factor either.

About being in the US - I think OP's tablet is Latin American version if I am not mistaken. It's really a mystery at this point as to why some of them work.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
I agree, I have tried everything I know how to do. I have sent feedback to google as well just so they are aware of the problem with their apps. Seems like the threads on the pro forum just died out with no resolution.
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
I found this community over at G+ - https://plus.google.com/communities...0/stream/51473e63-210a-4865-b794-2a27bc4b67ab - Look at this post where the guy with Note Pro 12.2 posts a stack trace. May be everyone having that issue should join the community and keep bugging the developers about it.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
Wow....good find!
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
Thinking a bit more - since it's an Intent that causes the crash - android.media.VOLUME_CHANGED_ACTION - I am beginning to wonder if some app like this can intercept it and suppress or modify it to avoid the crash. The code for this app is open source - https://github.com/intrications/intent-intercept - I will do some more research. If it could detect a casting session and enable intercept of the volume changed action - may be the crash can be avoided.
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
The first and easiest thing to identify are the details about the affected devices:

- 600, 601, 605?

- Root status, now, in the past?

- CSC (region)? You can't really go by a poster's signature. Half the UK has HK 605's. ;)

My first thought with nothing to back it up is DRM Samsung may have installed which could vary by region. I also with nothing to back it up think it might be a Google App conflicting with a Samsung App that might be causing the problem. Both vary by region which would explain why some regions are affected and others not. With so many variables it's going to be hard to identify one specific common element across impacted devices.

Here's some stuff to ponder...

I don't think that's the issue, or at least not by itself, or all Pro/Notes would have the issue.

Samsung Hub has different versions of Books, Music, Video, and Games by region with some omitted completely. The Pro's don't have Hub at all. So maybe the version or absence of certain Hub apps may be a problem.

Without Chromecast or the problem there's not much actual help I can provide.
[Galaxy Note 10.1 (2014 Edition) General] pitchdarkice:
Just a thought as well, I don't have an opportunity to test it just yet, if it is a volume action, could it be the volume/brightness control in the samsung notification bar that triggers the action somehow? This is an option we could disable from showing in the notification panel.
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
Yep, good thought there but in the other thread that is referenced above - someone tested that and it did not work :( But you can test it as well - who knows given that some have this issue on and some don't on exact same hardware, your results might vary.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
From g+ link blinkingled posted

"When the app displaying the cast screen (VideoCastControllerActivity) if I try to pull down the notification, the device will crash with the message Unfortunately, the process com.android.systemui has stopped. It will continues to show until the device is rebooted. I can see the same happening with CastVideo Sample app in the GitHub.Its also reproducible with Google Play Movies and Goole Play Music. Please do note that its happening only with some samsung devices like GALAXY Note Pro 12.2 (Samsung sm p901). "

"The following were the error i got in the logcat.

java.lang.RuntimeException: Error receiving broadcast Intent { act=android.media.VOLUME_CHANGED_ACTION flg=0x10 (has extras) } in com.android.systemui.statusbar

I don't know whether it is relevant to ask in this community. But any help is much appreciated. "
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
Reply from samsung customer service

Thank you for contacting Samsung. I understand that you are experiencing “com.android.systemui” error on the Galaxy Note 10.1 while using Chromecast to play music/ movies on TV.

I have checked the information in our database and see that, there are no reported cases with Samsung about the Chromecast issue. However, I will provide you troubleshooting steps, please perform them on the device and check if that resolves the issue:

1. Please make sure that you have installed all the latest updates for the device and the Apps you are using on the device.

2. It may also be a compatability issue of the Android 4.4 version with the Chromecast. I suggest you try contacting Chromecast support about the issue.

3. However, from my end I will also forward the issue to appropriate department. Thank you for bringing the issue to our notice.

If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at http://samsungsimulator.com/ for an interactive review of some of our Samsung products.

If you have any further questions please get back to us, we will be glad to help you.

For Immediate assistance with a live agent,

you can chat with us

here

Samsung’s Social Media Team is available to assist with providing up-to-date information or answering

questions 9AM to 10PM EST (Mon – Fri).

Visit us on Facebook

Visit us on Twitter

For support by phone, you can reach us at 1-800-SAMSUNG

Thank you for being a Samsung Customer!

SamsungOnline Support

Kind regards,
[Galaxy Note 10.1 (2014 Edition) General] pitchdarkice:
I gave it a try yesterday with netflix and I didn't have any freezes on 4.4.2. The brightness/volume function was still enabled in my notifications. I didn't get a chance to try other apps. i.e. Hulu, Youtube yet.
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
You guys should compare environments too (EG: router make/model, 2.4/5GHz). Samsung probably upgraded the radio and drivers and that may be causing or contributing to the problem. It would explain why people with the same regional s/w are having different experiences. Here's a page from Chromecast support talking about settings that are problematic on some routers.

https://support.google.com/chromecast/table/3477832?hl=en&ref_topic=3447927
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
So you had the issue before but now you don't or you never had it in first place?
[Galaxy Note 10.1 (2014 Edition) General] pitchdarkice:
I never had the issue in the first place. I thought after reading all the people with issues I would have it as well. Just recently got the tablet.
[Galaxy Note 10.1 (2014 Edition) General] blinkingled:
That is merely at the network level - blocked packets etc. that type of stuff. Routers I doubt will cause SystemUI crash due to to Volume change notification. That seems to be specific to status bar implementation - they seem to be different across CND and COO firmwares for example - COO had a +1-4 button to set base brightness that CND lacked.

---------- Post added at 11:44 PM ---------- Previous post was at 11:33 PM ----------

Oh ok. Can you post some details about your tablet? Where did you buy it, 16/32GB , White/Black/ Firmware Version (CND2/COO/ whatever) - we are trying to figure out why some people have the issue consistently and others don't.
[Galaxy Note 10.1 (2014 Edition) General] pitchdarkice:
I guess keep in mind so far it was just one test on Netflix.

Otherwise it's a US, 32GB Note 10.1 2014 Black P600 Refurb that I got from the woot deal. It has the CND2 firmware.
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
There are people, most likely the majority, that aren't having the issue. I'm not and neither is [MENTION=4398779]pitchdarkice[/MENTION]. If it were the majority you'd think this would be a bigger thread and that there'd be a similar big thread in all the Note/Pro forums. The fact Samsung doesn't have the issue flagged in their problem tracking system means they haven't gotten a lot of calls and that takes in to account the universe of users not just the XDA subset.

There are people in the U.S. with and without the problem all running the same 4.4 s/w. [MENTION=1206887]chgambini[/MENTION] tested his N10.1-14 right after a reset with as little on it as possible and still had the problem which tells me it isn't s/w. So whatever it is it's a variable and I wouldn't be too quick to discount drivers and on-device networking s/w interacting with stuff off the device as a potential culprit. Why do

you

think some U.S. N10.1-14's are fine with Chromecast on 4.4 and others aren't when they are all running the same s/w? That's the question that needs to be answered and when it is the problem will be identified.
[Galaxy Note 10.1 (2014 Edition) General] Itchiee:
While I can chromecast Netflix, Avia and YouTube with no problems, its Google Movies and Music that have issues.

(Chromecast a movie and toggle the notification bar to make the system ui crash)

Not a huge deal since I don't use those apps, and if I do don't toggle the notify bar, but it would be nice to have it fixed none the less.

So something Netflix is doing or not doing makes it work so I don't know what the issue really would be since it's not universal.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
Can we really rule out software? My tablet was fine before the update, no issues with chromecast at all. Now after the update I have problems. The only change is the OS.There are people talking about this, just google "samsung systemui crash chromecast" you will find threads in the 12.2 and 8.4 pro forums here and on other sites. [MENTION=3766310]blinkingled[/MENTION] found a post on G+ chromecast developers talking about it. Also threads in google support forums. Google nor samsung reply to anything.

I read a lot of relpies here saying they have no problems, but they go on to say they cast netflix or youtube. The biggest offenders I can tell are google play movie and music apps. Seems like maybe there are not as many complaints because netflix user are greater than us play movie users.

As far as samsung denying they have no reports of this frustrates me because I myself have contacted them multiple times and [MENTION=3766310]blinkingled[/MENTION] has sent the tablet in twice. We need to get past customer service and make sure the logcats are getting to a programer that knows how to decrypt the report.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
First off, thank you for another well thought out post.

Have you had a chance to read the G+ link? They are talking about lots of technical thing I don't understand such as CCL libraries etc. I believe that the google play music/movie app are written differently than the apps that are not causing the crash. I believe samsung modified the OS I such a way that exposed this.

My very very very non technical observation is that the volume being in the status/notification bar could be the cause. If you change the volume on the tablet, you get the stock looking popup on the screen showing the volume. The volume slider in the status bar will change its look. For example when your sound is on it has a notification sound icon, playing music it has a speaker icon etc. When you use youtube or hbo go, they both generate their own volume pop up that looks nothing like the stock android system pop up. Is it possible that the staus bar does not know how to show chromecast volume and crashes?

Iike you have said, I dont think this is a simple fix. Either google changes how play music and movies behave or samsung changing the status bar.

Just for the record:

White 32g 10.1, US, never rooted, stock US S/W no sd card - chromecast issue, random video playback issues (reboot fixes temporarily)

Black 32g 12.2 pro, US never rooted, stock US S/W no sd card - chromecast issue, random video playback issues (reboot fixes temporarily)
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
I believe your right on many levels. We have seen Google not follow their own rules and standards. It is their os and can basically do whatever they want and change at any time. I believe samsung does the same.

When you comb through the various google support forums, I get the feeling that google takes the stance that anything that causes a systemui crash is a modification to the OS. seems like this error comes up with samsung products or custom roms where changes have been made.

When you contact samsung I get the impression they have no clue what chromecast is. Granted this is just customer service. I honestly dont know how much testing samsung would do with a product from google. Samsung "plays nice" with google services, but they are out to get people to use samsung music and movies too. Making sure chromecast works might have been way down on the priority list.

Like you have said, whatever the issue is, neither google or samsung "own" the problem. Google says call samsung, samsung says call google. Unfortunately we are in the middle of it with no option but to adjust how we use our tablets
[Galaxy Note 10.1 (2014 Edition) General] BarryH_GEG:
There's one big difference. Google doesn't provide end-user support and the OEM's do. Support costs money so there's an incentive to make sure what you sell works. That's why Samsung could go renegade with their code but doesn't. If they did, and most used apps didn't work, they'd be inundated with support requests. That's also why the OEMs do tons of internal and user acceptance testing. Plenty of Android's API calls and SDK specs have had issues that caused API crashes when used as directed. So saying "UI crashes are always third-party" is pretty lame. It's Google pretty much declaring their code "perfect" which no one can claim.
[Galaxy Note 10.1 (2014 Edition) General] chgambini:
This is all true. We as the end-users need to figure out how to get their attention without having a google or samsung programmer sitting next to us when this happens. I am surely a phone geek, I know more than probably the average consumer, but I am not a programmer.

I know samsung has offices here in Seattle. Maybe I'll go ring their doorbell