[Galaxy Tab 3 General] kailin63:
I just had an interesting chat with samsungs own live tech support who assured me that my tab 3 7.0 (sm-t210r) is on android 4.2.2. He even remote accessed my tablet to try to update it for me when I told him I was still on 4.1 software. Either I am totally missing something or they have no idea about their own products. Needless to say he was unable to update my tab remotely and I more or less politely cut him a break and got out of the chat.

Seth: I understand that you want to know if Tab 3 is being supported by Samsung yet as there are newer version tabs available.

Seth: No, as of now, the latest version available for Tab 3 is 4.2.2.

shaun: Basically yes. I bought it new nearly a year ago and it hasnt gotten an update yet.

shaun: is that for the wifi sm-210r? Because if it is mine is busted because I can't update it

Seth: Yes, it is for Wi-Fi only version.

shaun: ok, so is there a way to update it manually? i'm on 4.1 still and if i try to update it says I have the most current version

Seth: You will be receiving a notification to your tab once the update is released. You can update it over the air.

shaun: I'm a bit confused. If its on 4.2 and I have 4.1 doesnt that mean its released and I should have gotten an update?

Seth: Yes, you could try checking for the update on the device.

Seth: I would like to offer you the option of using Samsung’s Remote Support service. This service will let me remotely access your product and quickly troubleshoot this issue for you. May I have your permission to begin the Remote Support now?

shaun: sure but i'm actually on my pc atm. do i have to log in from my tablet?

Seth: No, you need to just download the Smart Tutor app on your device.

Seth: Please download the smart tutor app on your device from Play Store. The app will allow me to control your device remotely in order to fix your issue. The connection and session is secure and you may disconnect from it at any time.

shaun: ok i installed it and did the update for the app

Seth: Thank you for confirming.

Seth: Please tap on the app and you will be prompted for remote connection code.

Seth: The connection code is 136XXX.

shaun: its saying failed to connect to server please advise representative

Seth: Please exit the app and access your device again, then enter the code 19XXXX.

shaun: ok it is running at this time

Seth: Good to hear that.

Seth: I have successfully established a remote connection with your device. Please allow me to check with the issue.

shaun: ok

Seth: Thank you for holding. I appreciate your patience.

Seth: The update will normally be released in batches, you will be receiving the update when you device has it's turn. You should be receiving a notification when the update is released.

shaun: no problem. its been driving me nuts since I have been stuck on 4.1. Can't use apps to sd with that version and 8gb aint much storage.

shaun: may I ask when it came out? I check regularly and most sites are still saying 4.1.2 is the newest version released for the non carrier version

Seth: I understand how upsetting that must be as I am a consumer myself.

Seth: I am afraid; we do not have the exact information for the release date of the update; however, you should be receiving the popup soon.

Seth: I don't want to mislead you with incorrect information. I would have surely helped you if I had the information.

shaun: Thats ok, as long as its not a issue with my tablet I dont mind waiting.

Seth: Thank you.

shaun: I think thats all I had for you today. Thank you for the help.

Seth: Thank you for waiting. I'll be with you in just a moment.

Seth: If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at SamsungSimulator for an interactive review of some of our Samsung products.

Seth: Is there anything else I can assist you with?

shaun: No, I think that was all. Thank you again