yashsingh1/xdaforums huggingface dataset:
[Sprint HTC One (M8)] mswlogo:
What is the worst thing about this is how Sprint is handling it.

Not that broken/defective devices exist or broken towers.

Just that they could give crap about you as a loyal customer.

They treat you like dirt. And they wonder why customers treat them like dirt back.

It's been such a bad experience, it took all the fun out of getting this phone. So they botch something, it happens. It's they handle it like sh$t.

I would have been more content keeping my old M7 phone.

It started off like crap when they kept me on the phone for like an hour when I ordered the thing and tried to upsell a bunch a crap.

And the lady had put a Tablet AND Stylus on my order. I caught her at the end had her take it off. But she left a freaken stylus on there.

It was only $15.00, just small enough to not want to waste another hour on the phone and shipping it back.

Man did that piss me off to start.
[Sprint HTC One (M8)] brandonair95:
Sorry, but the fact that you got a stylus for a phone, that clearly doesn't need one, is hilarious to me.
[Sprint HTC One (M8)] metalfan78:
The lady I ordered from tried to upsell that stuff to me too. She wouldn't take no for an answer and actually asked me if it was a money issue as to why I didn't want the tablet. I was so irritated that I yelled.
[Sprint HTC One (M8)] fr0st420:
And that's why I only order from their website. No hassle and you get the same results.
[Sprint HTC One (M8)] mswlogo:
Because I have a SERO 500 plan (two of them) that's not an option. It's part of the dues you pay for having that plan.

I'd be long gone if not for the SERO 500 plan. No way I'd pay regular price for this network and customer service. It's getting close to not being worth the savings as is.
[Sprint HTC One (M8)] metalfan78:
I agree with you. I have 2 sero plans as well, if not then I would be long gone too.
[Sprint HTC One (M8)] fr0st420:
I have the opposite experience with Sprint. LTE is everywhere averaging 20 to 30 mb. I pay roughly 60 a line too. I'm not going anywhere lol

4/21-5/20

Anytime 62M/1500

Text 613/Unl

3G Data 94532KB/Unl

4G Data 4242870KB/Unl
[Sprint HTC One (M8)] mswlogo:
I'm lucky if I get 0.5 mb.
[Sprint HTC One (M8)] dogcmp6:
My sprint horror story continues...was told on Wednesday of last week that my new phone would be there in two business days, got told yesterday (Monday) that it would be here by today...go to the store thinking I would pick it up today, and my phones not there, the manager pulls up the tracking and says it hasn't even shipped yet, keeps me there for an hour and a half well he talks to his other store people about who to call at the warehouse, instead of calling the warehouse like he would do if he had any freaking common sense
[Sprint HTC One (M8)] jonathanhtc:
I'm not having any issues. Sorry to hear all of you guys, hope that I never fall on that situation.
[Sprint HTC One (M8)] johnnygabe89:
What's the defect about? I ordered my m8 off contract for 250 thru htcchampions.
[Sprint HTC One (M8)] mswlogo:
I knew that was gonna happen. It's 5-7 days back ordered. Mine showed up at the store today. Ordered a week ago Sunday.

I'll pick it up in the morning. Don't know if it's a refurb or not. Don't really care any more. Sprint has beaten the spirit out of me.

Don't even really wanna go because I'm sure they will pull something to stress me out for the day. Never fails.
[Sprint HTC One (M8)] dogcmp6:
Let me know if it is a refurb or not, and I know how you feel, if mines not in by Saturday im going to give the store even more hell then i already have
[Sprint HTC One (M8)] mswlogo:
Good news. It's a new one. HTxxx S/N

The fact it's back ordered is a sign that it's new.

They gave it to me in a sealed box.
[Sprint HTC One (M8)] metalfan78:
Awesome!
[Sprint HTC One (M8)] metalfan78:
I'm still on the fence. I may order a replacement though if you got a new one.
[Sprint HTC One (M8)] mswlogo:
Better do it soon.

By the way. The ship it to the Store !! They will give you the tracking number when it's available.

The store clerk was different this time and was very nice. And was fine about keeping it sealed. It keeps my options open.
[Sprint HTC One (M8)] AarSyl:
Especially for these new devices, replacements are pretty likely to be new. If not, it is most likely to be a return from someone who tried it and didn't like it.

I understand your frustration about getting a replacement device for your brand new device, though. I'm not saying to replace it, but I am saying that you don't have to shed tears over it.
[Sprint HTC One (M8)] metalfan78:
But it makes me cry at night!
[Sprint HTC One (M8)] EVOuser94:
Just so you know this happens with every phone out there, and not just with Sprint. I had just went through this with them with my EVOLTE. I had went through 2 New devices, one had no internet, wouldn't even activate in the store.... Radio was busted... They tried to repair and replace the radio, didn't change anything. The second one had a disconnected microphone, everything was smooth until I made a call and no one could hear me... I was sooo pissed I called corporate, with another phone of course... I explained to them how shady their company had become, I also reassured the man that I understand he was doing his job. I told them straight their insurance is a scam as they were trying to make me pay $100 both times for replacement refurbished phones... Even the paperwork had stated that I wouldn't have to pay if I found ANYTHING defective in the phone. I ended up giving up to their scam.... I got the M8 as an upgrade, In which they had the balls to charge on my bill a $250 upgrade fee, plus the $35 activation... Which ended up making my bill ~$700......Since when does it cost to upgrade? I thought it was a $150 allowance on upgrades. I'm sick of Sprint and how they are literally robbing people blind... I just can't give up my M8 its too beautiful.... :/
[Sprint HTC One (M8)] kenny8504:
Had a bad device called up htc sent it in and ill have my new one tomorrow
[Sprint HTC One (M8)] metalfan78:
I have a replacement phone coming. Still have connection issues and now my led quit working. Hopefully it's new, not refurbished.
[Sprint HTC One (M8)] mswlogo:
I was lined up to send mine to HTC. They insisted they ONLY do repairs. Which may not necessarily be a bad thing.

Curious how it goes.
[Sprint HTC One (M8)] Magnum_Enforcer:
So long as they can fix the issue, it's not a bad thing at all.

Sent from my HTC device
[Sprint HTC One (M8)] kenny8504:
Well i told them data drops out and the whole 9 the device is just a paper weight they said long as its no physical damage or water damage they gonna send me a brand new one
[Sprint HTC One (M8)] dogcmp6:
According to sprint my replacement is still backorderd, however I can see that a few people in my area who got replacements and had their order placed after me have already received them :( I am trying to find a way out of this.
[Sprint HTC One (M8)] metalfan78:
What did you tell them that let you keep it sealed? Inquiring minds would like to know, lol.
[Sprint HTC One (M8)] mswlogo:
I told them I bought another one and plan to sell the replacement. He didn't really care at all.

Make sure you bring the old box and accessories. Which I did.

You might want to activate another phone on that line. So you can swap deactivated phone for deactivated (sealed) phone.

You don't want to hand them an activated phone and the line always needs to be attached to something.

If your old phone is activated they will want to activate the new one on the spot.

Don't forget to remove your SD Card ;)
[Sprint HTC One (M8)] metalfan78:
Now I need to decide if I want to keep it or sell it. I have a few days.
[Sprint HTC One (M8)] limpiador31:
Got tracking on my replacement today. Should be here on Monday?

Will do my best to put it through the wringer but will say it had better be as stable as my good ol' Evo 4G that I re-activated and have been using all week. So nice to not worry about missing calls or not being able to make them. We've never had Wimax in this area and I'm on Wi-Fi most of the time so I won't die if I don't get the 4G/LTE stuff as long as I can maintain some kind of data connection that the M8 I'm sending back was unable to successfully do.

Will post up what I get and how it works next week. Just took a look at my bill online and may have to spend the weekend trying to decipher it?. Dropped one of the two off-contract lines I had when I bought my new phone but something seems wrong. Maybe it's just my new found distrust of Sprint making me question? Still no response on my BBB complaint either.

--Elisabeth
[Sprint HTC One (M8)] mswlogo:
Sprint has the most confusing bills I've ever seen. I swear they do it, so you can't tell if they are ripping you off. Like when I buy a phone separately from online billing and pay for it in full with a credit card. Why should it show up on the monthly bill at all. What they do is immediately apply the credit card transaction to your account (before they ship the phone). So that ends up paying the current outstanding bill and leaves a credit. Then they ship the phone and charge it to the account which is now short to pay for the phone. That gets paid on the next auto payment. It is so F'n confusing.

They used to allow you to charge phones to your account. Now they won't let you. That's FINE. But don't put the stupid transactions on bill then. They are such idiots.
[Sprint HTC One (M8)] metalfan78:
Have any of you tried to return an replacement new phone at a different store to get an entirely different device? Assuming my replacement is new and sealed.
[Sprint HTC One (M8)] dogcmp6:
no, but looking at how sprint tracks everything on your account, they will probably be able to see that it was a replacement device, so your best bet is to attempt to sell it elsewhere as long as the esn is clean
[Sprint HTC One (M8)] metalfan78:
Yea, that's what I was thinking. I was just wondering if anyone has tried it or not.
[Sprint HTC One (M8)] mswlogo:
Very doubtful. No different than if you bought a new one on ebay and walked in and asked them to swap. Even if they wanted to I suspect the cash register wouldn't allow it.

I think you'd actually have a better chance at the store handing you the replacement back, since they know where it came from and ask them nicely if you could swap for something different to keep you as a happy customer. You have nothing to lose and might get lucky.

Supposedly they will consider it after a 2nd or 3rd swap (hint hint). But that's a heck of lot of stress to go through.

You might lose $100.00 if you sell it on your own. I'm thinking the same thing.

I can still return my 2nd phone. And have a sealed replacement.

My sister might buy the S5 this weekend and I'll root it for her, so I'll get a good look at the S5, I hope.

I think it's the speakers I'm a sucker for in the M8. So fun to pull up a YouTube video in front of friends and play it and actually hear it clearly. Nice for GPS Nav too.
[Sprint HTC One (M8)] metalfan78:
I know, I love the front speakers. All phones should be like this one.
[Sprint HTC One (M8)] dogcmp6:
good news, my phone finally shipped, and has tracking info, so i should be able to get it monday after work
[Sprint HTC One (M8)] metalfan78:
Nice, how long did it take from ordering to being shipped? I ordered mine Thursday. Let us know if it is new or refurbished.

---------- Post added at 04:17 PM ---------- Previous post was at 03:29 PM ----------

I just got confirmation that I can pick it up at the store on Monday. The short turn around has me worried that it's a refurb
[Sprint HTC One (M8)] dogcmp6:
I ordered mine on the 30th so about 2 weeks
[Sprint HTC One (M8)] mswlogo:
Mine was ordered on a Sunday so order didn't go out until that Monday.

It was in the store a week from that next Tuesday. So 8 days.
[Sprint HTC One (M8)] metalfan78:
The tracking on mine says delivery on the 12th, tomorrow. I'll be a little bummed if it's a refurb, but I'm going to sell or trade it anyway.
[Sprint HTC One (M8)] AarSyl:
So you're leaving the M8? Jumping back to Samsung? Or will you venture into LG?
[Sprint HTC One (M8)] metalfan78:
I haven't decided yet. The only thing I really like about the m8 is the storage and the speakers, those make it hard to leave.
[Sprint HTC One (M8)] metalfan78:
Got the new one. Not refurbished which is awesome. Different serial number. I'm gonna give it a few days and see how it works.
[Sprint HTC One (M8)] mswlogo:
Awesome. I hope it's a different serial number ;)
[Sprint HTC One (M8)] metalfan78:
My original started with fa, this one starts with ht.

---------- Post added at 05:31 PM ---------- Previous post was at 05:14 PM ----------

It still has 1.12 on it as well
[Sprint HTC One (M8)] dogcmp6:
I got mine today, not sure if its a refurb or a new one, as they said they slip new ones into the same box as a refurb if they dont have them, so far no issues but it did give me the unable to connect error once...also the DM gave me a refurb tab 3 for free (with no contract) that the store happend to have on hand and appolgized that his store, and sprint kept leading me in diffrent directions so im no longer that pissed at sprint
[Sprint HTC One (M8)] mswlogo:
It should be obvious if it's new. New ones comes in a regular factory box with all accessories. refurbs are phone only.

Some stores might take the phone out.

You can also check it.

Dial ##786# Scroll down to Reconditioned Status.
[Sprint HTC One (M8)] dogcmp6:
It came as phone only...also it is a new one as confrimed by ##786#....it is an fa s/n though
[Sprint HTC One (M8)] ycats:
So how are you guys going about getting a replacement phone via HTC? Are you calling them or submitting an issue through their website? I have an FA version from early on, I've always had the data connection/signal issue on mine...........not sure if it's Sprint's towers or HTC problem or both.
[Sprint HTC One (M8)] mobilecj:
yea i just got a replacement with serial starting with FA. My current one starts with HT thats having the issues. i will test for a few days as well and see how it goes. But the status on ##786# doesn't say its a refurb :/ came to me in a white box with nothing else except the sim.
[Sprint HTC One (M8)] scott_0:
I just got my M8 today, before I root and void my warranty, what symptoms do I look for if I got a defective device?
[Sprint HTC One (M8)] phatmanxxl:
I had horrible signal issues about 6 hours after receiving my device. I was thinking my Sim card was malfunctioning but they replaced the phone.
[Sprint HTC One (M8)] scott_0:
all seems well so far, but should I wait to root? I'd imagine if I root and have an issue they won't replace it........
[Sprint HTC One (M8)] EVOuser94:
My opinion! You should go ahead and root and soff. Just revert back to stock recovery, and stock Rom if you need to return it, I've done it toooo many Times and it's been unnoticed! These devs usually aren't rich and are concerned about the same things, so why not live like Nike and just do it!!!
[Sprint HTC One (M8)] phatmanxxl:
That's up to you, I did, then just went back to stock ROM and returned the phone. I left the TWRP recovery on it. IDGAF
[Sprint HTC One (M8)] mswlogo:
Root it. You can put it back to stock or hide it enough to get by on Warranty.

I had my S-OFF device replaced. I flash Harmon RUU then Flashed the Hboot that hides unlock status.

I also returned a 2nd M8 that was S-OFF that was under 14 days for an S5. He turned it on only to get serial number.

Another trick you can do is soft brick it, flash stock recovery to boot partition (I did accidently once :)).

Sometimes a Store will run an RUU (not sure about that anymore, they seem rather helpless). But if they do you can block that by assigning a bogus CID.

I set mine to SPC_004 (Harmon Kardon model) just in case. I would not leave it with Super CID 1111111

They will fully reflash it and you can recover from it as well. So no harm done.
[Sprint HTC One (M8)] AarSyl:
Depending on how much they care, you can hard brick it as well by running fastboot oem writesecureflag -3 on an S-On device. That's the command to switch S-Off to S-On, so running it again will hard brick. Happened to me while trying to return a refurbished phone for another replacement. Didn't pay attention to the fact that it was S-On already. They still gave me my replacement.

But only use that if you know your people at the store. I got my peeps. Lastly, I suggest finding out how to return to stock because that info is also helpful to know.
[Sprint HTC One (M8)] mswlogo:
Keep in mind that if you are over 14 days

You won't be going home with a replacement.

So I'd be weary of hard bricking it.

Because you may have to still live with it for a week or 2.
[Sprint HTC One (M8)] AarSyl:
Riiiight......I had to activate my old phone. Didn't mention that.
[Sprint HTC One (M8)] user1323:
I just wanted to let everyone know I was having the connectivity issue with my phone. No LTE, and no signal for 30 seconds after sending a text or making a call. I received a replacement device via amazon and this phone as no such issue. Full LTE and no signal problems
[Sprint HTC One (M8)] mswlogo:
The problem is though, my first phone was fine for 3 weeks !! And I'm not the only one that happened too either.

Wish we knew what was wrong with them and if the problem has been addressed. But it feels like a crap shoot.
[Sprint HTC One (M8)] user1323:
Something I did differently was not install sprint communication optimizer
[Sprint HTC One (M8)] metalfan78:
Isn't it pre-installed as a system app? Or did you not update it?
[Sprint HTC One (M8)] mswlogo:
I installed everything exactly the same on the 2nd phone and it was fine.

You can also shut the connection optimizer off. Some of that might be stripped out of BadBoys ROM.

I suspected stuff like that and held off updating firmware etc. But it does not seem to be software, some units just go bad.
[Sprint HTC One (M8)] stovo06:
I posted this on troubleshooting cause I didn't think to look here but I'm hoping someone could help...

I've been reading and trying to research my problem. I've spoke with sprint and I just don't trust them.

Been watching my signal on net monitor and everytime I connect to an ehrpd tower my phone tries to connect to lte but apparently doesn't want to and jumps down to 3g. I can get lte but has to be a lte tower. Not real knowledgeable about towers and signals yet but I'm trying.

Currently on Viper

Firmware 1.54.401.5

Prl 51100

Don't forget the thanks button!

Don't forget the thanks button!
[Sprint HTC One (M8)] mjs2011:
So take it for what it's worth but I just got my phone replaced today for this issue and the Sprint employee who I know personally and trust said that I had a busted SIM card reader.
[Sprint HTC One (M8)] dogcmp6:
that would explain the data issues, but not the phone or texting issues
[Sprint HTC One (M8)] dandan2980:
Wow that could of been what happened to my first phone that had this issue I remember popping out the SIM and it was actually upside down don't know if it flipped when I opened up the tray but it had me questioning the SIM of the phone my first one only lasted 12 hours and got the always in roaming indicator I couldn't even make phone calls and could not even get lte or 3g to work. I got an exchange the very next day and haven't had an issue.
[Sprint HTC One (M8)] mjs2011:
It very well could be. Not saying this is the widespread issue but the guy that looked at it definitely knows his stuff.
[Sprint HTC One (M8)] mswlogo:
Right, SIM Card has no effect on 3G Data/Voice or Text. SIM Card is only for LTE on Sprint (and probably VZW) phones.
[Sprint HTC One (M8)] stovo06:
So if this is correct you guys think that's the problem with my phone? I can get 4g, just not on these specific (and almost all of them are) towers

Don't forget the thanks button!
[Sprint HTC One (M8)] mjs2011:
I think it's worth a shot. I'll be the first to admit that I'm not an expert with signal issues but the guy that helped me out at the Sprint store was 100% convinced that this was the issue.
[Sprint HTC One (M8)] stovo06:
Crap. This things over a month old. I guess I'll call and add the warranty thing and take it to there tomorrow. Think I really need to mask that I'm s-off? I just went up there yesterday they said it was signal issues. Friggin sprint

Don't forget the thanks button!
[Sprint HTC One (M8)] dogcmp6:
So finally heard back from sprint on my BBB complaint, and all they had to say was "I apologize for the inconvenience"
[Sprint HTC One (M8)] joshuaw84:
Very few companies react to BBB like they should. This day in age it is taken as seriously as a low brow Angie's list. A good company though, they have accounts on all those sites and fix issues.

Regardless, I believe with any cell company in the US you will have better luck talking to the end of the line. Whether that be retentions or what have you.

Sent from my Sprint M8 Running the latest Viper
[Sprint HTC One (M8)] kris54241:
I have a Sero 500 plan and I order online?
[Sprint HTC One (M8)] mswlogo:
If it's over a month old they might not let you add warranty. I was told it had to be done within 30 days. In the past you could add it any time.

I would Run RUU, Set a normal looking CID and then mask S-OFF. Depends who looks at it.

Some may never even reboot and others may look for signs of rooting. I've experienced both and I have been caught and booted.
[Sprint HTC One (M8)] metalfan78:
I have never owned a device with so many issues. First, bad cell connection and a burnt out led, replaced. Now I have speaker grills lifting up. Quality control at htc is horrible. I'm selling this pos for as much as I can get and moving on.
[Sprint HTC One (M8)] dincdoes.me:
I work at a Sprint repair I'm the only tech on hand if you have a for real bad phone not a oops I messed it up by rooting or romming then I exchange it. Sadly all m8 are back ordered but Sprint sends a brand new in box with new phones if back ordered just throwing that in there. Hope you have better luck with your techs. Beging of the month is best to do an exchange
[Sprint HTC One (M8)] metalfan78:
I don't even want to exchange it, because it will be a constant problem. I just have a bad taste in my mouth about it right now.
[Sprint HTC One (M8)] metalfan78:
So I decided to stop by a sprint store to see what they have to say about the speaker grill, they ordered me a replacement. That was the easiest time I have had in store concerning this phone.
[Sprint HTC One (M8)] scott_0:
yeah man, I'd give the phone a chance, it really is a sick device, but the sprint connectivity issues are a pain, but they'll get it sorted in sure

sent from HTC M8 using tapatalk
[Sprint HTC One (M8)] metalfan78:
I gave it a chance, it had potential, but a burnt led, speaker grill lifting up, not $600 quality. First device was a little over a month old, this one is only a week and a half. As soon as I get the replacement it's being sold for something more reliable.
[Sprint HTC One (M8)] mjs2011:
Yeah that really shows that it's all about perspective. Although I had to get my first one replaced due to signal issues I still hold this phone in high regard. With that said, if the same thing happens in a couple days then I'll switch to another phone like you are. I am totally fine with considering the first one a lemon. It happens but twice would be tough to deal with for sure.
[Sprint HTC One (M8)] metalfan78:
Agreed, I was drooling over this device since it was leaked, for me it was just a big let down.