yashsingh1/xdaforums huggingface dataset:
[One (M8) Q&A, Help & Troubleshooting] whmcal:
I've had mine for over a month now, and it is pristine also. I keep the phone in the oem htc case or spiegen gel case. Spends lots of time in my bag with other objects eg. Pens, coins etc ...no scratches.

I wonder also whether there are two types of lens being used. Seems plausible, as we have already discovered that there's a light and dark version of gunmetal grey (with possibly differing quality control)

So is it possible we are dealing with two lens versions here?
[One (M8) Q&A, Help & Troubleshooting] snowwhite007:
Had mine since launch not scratched either so maybe it's a case of different lenses or poor coating of some?
[One (M8) Q&A, Help & Troubleshooting] ashyx:
This was a problem on the HTC desire too. But as said its not the glass, glass doesn't scratch that easily, it is a coating on the glass that becomes scratched.

This coating can be removed easily using a soft cloth or cotton bud and a little metal polish. This worked perfectly on the desire z and you won't have the problem again. No problem with mine at the mo but if I get the same problem this is what I'll do.

You can also buy the whole back housing for around $50 and fit it yourself. It's not particularly difficult judging by videos on YouTube

http://m.ebay.com/itm/151303271810?nav=SEARCH

Also for cleaning lenses and leaving absolutely no marks don't use standard lens cleaner. The best stuff to use is an optical lens cleaner that contains methanol. It's more expensive than alcohol based cleaners but it leaves absolutely no residue. I use it for cleaning projector lens internals.
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
HTC 'special projects' team called me to update me on the repair. I asked about the lens cover material and he even said he gets different answers from them. Apparently one is glass and another is something not quite glass. Hopefully my new cover is glass..
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Back in business

Got her back today.. hopefully this lens stays this way.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
How did you hide the root and s-off?

Anyway you can get me in touch with the perosn you found in twitter.
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
I contacted Jason Mackenzie on Twitter and explained the situation. I told him it was a Verizon phone and it was unlocked and asked if it mattered because it was a physical problem, not a software/hardware issue. He said it would not matter if it was unlocked.

Here is what I did.

Called HTC support, opened a ticket. They sent me a prepaid UPS label.

I sent the phone in, they quoted me $140 for uncovered case damage. I went back to Twitter and gave Mackenzie my Ticket and Serial numbers and basically told him I didn't feel I should have to pay for a repair on a 3 month old phone. He got back to me and said it would be handled. Then I got a call from the 'Special Projects' team who told me that they would cover the repair, which they did.

EDIT: I also did a factory reset, put back the stock recovery and splash screens. Left it s-off/unlocked and it came back that way.
[One (M8) Q&A, Help & Troubleshooting] zimilaci:
Well I also have some scratches, so far not noticeable on the pictures, so I wait for a few months (I have 2 years of insurance for any damage...any...even slight scratches...) but so far not annoying.... but I will ask the guys how much time would that take to do that :D
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
Did the same thing. Except I was having trouble loading back stock ROM, so I loaded viper rom but with stock bootloader and splash screens.

This should be fine, right?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Probably, I don't think they would even notice it or look at Settings-About.. I had stock ROM though. I would just make sure it's a stock recovery and splashes.
[One (M8) Q&A, Help & Troubleshooting] treIII:
Question here. What metal polish did they use? And after they removed the plastic coating did they cover the lens with anything or leave the glass uncovered? Thanks. And if you have a link to the fix that would be great. I have a few scratches and no other flaws do if the scratches end up being bad I'd rather fix the scratch problem myself knowing that I have no other problems. Thanks if you can guide me to the fix. I'll Google it also. I hope there is a video @ on you tube or somewhere.

Sent from my HTC One_M8 using Xparent Blue Tapatalk 2
[One (M8) Q&A, Help & Troubleshooting] RAM_1994:
Maybe that issue appears just on gunmetal grey?? In general, gunmetal grey is much easier to scratch that the silver one. I have the silver one, and it has no scratches at all. Especially not on lens.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
How long did the repair take/send back?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Sent it May 9th, got it back May 20th. That includes the extra time to get the thing covered after they gave me a quote.
[One (M8) Q&A, Help & Troubleshooting] treIII:
I had a the scratches. Called to get a replacement with no problems. After getting it on the way I took some toothpaste like suggested and rubbed the lens and it took at away all the scratches and I'm back to taking great pictures again. Better I think than before because the lens had that coating on it. I still don't know if the lens is plastic or glass though. But I do know toothpaste did the trick. Thanks

Sent from my HTC One_M8 using Xparent Blue Tapatalk 2
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Haha, and now they will wonder why you wanted another phone.. this sounds dumb but what kind of toothpaste? And did it leave any kinda markings after you used it?
[One (M8) Q&A, Help & Troubleshooting] treIII:
Aqua fresh. I used a very soft t shirt. Gently went in a circular motion for a total of around 10 minutes polishing time and cleaned with mild windex in between applying note toothpaste. Scratches slowly began disappearing. So I continued. A bit aggravating but in the end it polished the lens to like new. Worth the effort and pics are excellent again.

Sent from my HTC One_M8 using Xparent Blue Tapatalk 2
[One (M8) Q&A, Help & Troubleshooting] bobdude5:
holy crap this tooth paste thing really works. The whole lens was like the outer edge before i did the tooth paste trick.
[One (M8) Q&A, Help & Troubleshooting] HtcOneJon:
That's some serious damage to that lens. I have to say I can't imagine being able to do that with ordinary careful usage. I get a lot of smudges on my lens but no scratches.
[One (M8) Q&A, Help & Troubleshooting] bobdude5:
The phone has always been in a case and I have been incredibly careful with it. Everyday the scratches just got progressively worse until I couldn't the pictures turned out blurry. There isn't a single scratch on this phone either.

I used my original HTC one without a case and it did not have this issue. Whatever material HTC used for the m, is really poor quality
[One (M8) Q&A, Help & Troubleshooting] treIII:
The lens has a plastic coating over it for protection. It is a lens cover. Its not the lens itself. The coating gets scratched and therefore looks terrible and needs removed. The toothpaste removes the coating of exposing a nice shiny lens cover. Its really no big deal and once cleaned off takes better pictures then when new without the coating. Once the coating is removed you can buy like screen protectors for the lenses of both camera lenses on the rear. They are 2.88 on line. I haven't bought any and have not gotten any scratches since I removed the coating. I put the phone in my pocket and its in a case but I do not go to extremes to protect it. Again its just a coating that needs removed the lens itself isn't scratched.

Sent from my HTC One_M8 using Xparent Blue Tapatalk 2
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Off topic.. I want that GNX in your avatar.

On topic.. Very odd that HTC is not advising customers that their phones dont need to be sent in and can be restored using 'A' chemical, with 'B' method.. or something like that. They would save a bunch of money on replacement phones, except in the cases where people were being charged because it was 'physical damage not covered'. :rolleyes:
[One (M8) Q&A, Help & Troubleshooting] treIII:
Yeah I know but if a person has an all around good phone I would keep it myself and just take the time to fix the camera.

Sent from my HTC One_M8 using Xparent Blue Tapatalk 2
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
That is exactly what I did. Besides the lens issue this phone was perfect, now it's perfect.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
Just to clarify - they replaced your back cover, not your whole actual phone?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
That is correct. Same serial, still unlocked and S-off and it connected to my Wi-Fi when I got it back. That's how I knew it was the same.lol
[One (M8) Q&A, Help & Troubleshooting] ashyx:
Practically any metal polish will do. I have used this method for years for removing scratches from plastic to glass. The point is that it will finely remove the top layer and polish smooth at the same time. It works better than toothpaste. Best to use a cotton bud to get into the edges.
[One (M8) Q&A, Help & Troubleshooting] treIII:
Would you mind giving a brand specific to what you use so others know its safe and effective? Thanks

Sent from my HTC One_M8 using Xparent Blue Tapatalk 2
[One (M8) Q&A, Help & Troubleshooting] ashyx:
I have used Brasso, it only takes a small amount to do the job and a Q-tip.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
Was your repair sent from:

Company Name:	HTC REPAIR CENTER

Name:	SHIPPING DEPT

For some reason I got a shipping label at 8:00AM in the morning (before they got my phone), and my phone only arrived at their repair facility at 11:30AM that same day. It was picked up from their facility at 6:00PM and is on its way to me.

I hope they didn't ship me a refurb opposed to repairing mine?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
CTS-PCS

HTC Service Center

Coming from Houston TX?

FYI for everyone.. my replacement lens cover is starting to do the same thing.. looks like I'll be joining the Brasso, Toothpaste and/or rubbing alcohol clubs soon.. lol
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
Coming from Houston Texas..

Why would they make a label before receiving phone? Also did your same procedure through Twitter, got a call etc. Told them to do it ASAP because I've been without phone for a week. I figured maybe they created the label early in the day in preparation for receiving my phone, then repaired it, then shipped?

Ticket is set as a repair, however when I look at it online, they still don't show as phone received.

ALSO: DID your repaired M8 come with a shipping label back to them in the package?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
I don't understand, you mean the label they made for you to ship the phone? They might just be fixing them without question at this point. My only delay was waiting for them to decide to cover the phone.

I did not get a shipping label when I got the phone back, just the box that says All Good with a cartooney thumbs up.. lol
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
Nevermind, just got a shipping exam from FedEx early in the morning saying that HTC Repair is sending me a package (two tracking, one that goes to me, and one that is back to them?).

The label was created at 8:00am, my phone arrived at their facility at 11:30AM, and the tracking shows it was picked up at 7:00PM.

I'm not sure if they just shipped me a replacement one since I got the tracking so early, or they repaired it in the several hours and the label was created in anticipation?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Odd that yours went FedEx.. they send me a UPS shipping label.

That was quick work..
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
I'm in Canada - that's why.

I HOPE they did not send a replacement. My case clearly said repair.

UGH.
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Have you been following your HTC tracking info from the email they sent? I usually call the support number after they ship the phone and ask for an emailed copy of what work was performed.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
The HTC tracking info shows that they have not received the phone.

Tried calling, was told to come another day.
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
Are you sure they are not sending you a loaner or something? This is strange.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
They haven't contacted me besides that call a few days ago.

Doubt they would send a loaner? Not mentioned to me.

Also the references of the tracking number show my repair ids.

What was the demensions of the package they sent back to you?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
All I did was send mine in, followed tracking , saw a quote, complained, got a call, checked the tracking and it was fixed and shipped back to me. All within 12 days.
[One (M8) Q&A, Help & Troubleshooting] BrandonPrice31:
After getting the call from them, how long after did it get shipped?
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
2 days
[One (M8) Q&A, Help & Troubleshooting] rotchcrocket04:
So I freaked out the other day after I saw all these horrible scratches on my lens cover. Saw this thread and realized this is mostly definitely just a protective coating on the glass itself. So I used a Clorox Disinfecting Wipe and rubbed in a circular motion for only about a minute. Cleaned residue off with a microfiber towel and a drop of water. Came right off and looks as good as day one. :good:

Edit: for what it's worth, I

never

set my phone on any hard surfaces. Everywhere I go it's in my pocket or on a napkin if I set it down... I'm really good with it so I don't know how this started happening. Also, my phone was a launch day phone here in the States.
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
I am definitely using your method if that crap comes back on my new lens cover.. :) Thanks for sharing. I was same as you, got it on launch day at Verizon, nothing ever touched the lens and it just started creeping in like a disease.
[One (M8) Q&A, Help & Troubleshooting] rotchcrocket04:
I hear ya man. It must have just been poor quality of the type of protectant they spray on the glass. It's completely gone now, so I'm not worried... I'm just glad it came off easy enough.

Now, if I could just figure out a way to deal with my partially missing Logo, I'd be set. :eek:

My missing logo...
[One (M8) Q&A, Help & Troubleshooting] UgXvibe:
I have a thought on that logo thing. Someone in another forum has that problem. I suggested removing the remaining letters and fill it in with a colored paint or coating of some kind. Like that dip they sell for coating tool handles. just dab some in the recess, let it fill the gap and dry.

Something I will certainly try if my letters fall off.
[Galaxy Note II Q&A, Help & Troubleshooting] geffon:
Ditto Note 3 is a good ROM for Note 2. The ultra power saving mode is very useful and the s5 ui is beautiful.

I am disappointed that i am using Note2 lte which cannot flash this on my phone.

Would someone like to port this rom to N7105 ?

Thank you very much.
[Oppo Find 7 and 7a] fremar:
I installed the coloros 2.0 beta, but I have problems with the easy-cover waking up the phone all the time. If I have the phone in my pocket the cover moves on the front when walking and making the screen to turn on. Would it be possible to a rooted phone to change something so the cover wont wake the phone?
[Oppo Find 7 and 7a] Morak75:
Got pretty much the same with colorOS 1.2.
[Oppo Find 7 and 7a] Chevyguy85:
Same issue. I'm hoping someone comes up with a fix or at least figures out which of the umpteen zillion Oppo system apps that shows up in TB is what controls this so it can be frozen/uninstalled. BTW it's not the one that is called Leather... I have that frozen and the cover still activates the screen :(
[Oppo Find 7 and 7a] fremar:
Has anyone else gotten scratches on the screen protector from the frame around the window on the easy-cover? Already after just 5 days I have started to see scratches on the screen protector on my phone.
[Oppo Find 7 and 7a] rockal:
From the ColorOS 2.0 Beta Thread.. Try this

repo.xposed.info/module/com.dubi.xposed.magnetoff
[Oppo Find 7 and 7a] seanpr123:
I'm trying that module right now, and on 2.0 it doesn't seem to help much as there's this competing lockscreen that appears designed for that window size. Which is great and all, but I just want that crap disabled. Bothers my OCD too much lol.
[Oppo Find 7 and 7a] TheDude1966:
Same "cover" type as the LG G2 which, in my scratched pretty bad so I expect scratches on the 7a too. Fortunately there is protective film on the gorilla screen. I prefer the Galaxy flip cover setup with glass see trough. I am looking on Ebay for the Spigen kinda thin real glass protective screens. No luck yet.
[Oppo Find 7 and 7a] Morak75:
I don't have any scratch on my screen.

Btw, isn't this smart cover supposed to let us interact with the phone just by the window ? As answering a phone call... I didn't find the option.
[Oppo Find 7 and 7a] OrdinaryPin:
There is NIllkin brand tempered glass SP. :laugh:
[Oppo Find 7 and 7a] fremar:
It does that, atleast with ColorOS 2.0 beta. Really disturbing that it turn on the screen when closing the cover, with the screen turned off.

View attachment 2731835
[Oppo Find 7 and 7a] Morak75:
Cool thx! They could have done it with 1.2....

Mine does not turn on when closing the cover.
[Oppo Find 7 and 7a] kalunlee:
With ColorOS 2.0 the phone works a lot better.

I actually bought another cover online that have a magnet so it will hold together and won't turn on the phone by accident.

I am using Tempered glass protector on mine so no scratches.
[8125, K-JAM, P4300, MDA Vario General] whyl123:
i have tmobile when i but my sms card i have problem say

data craches i need code to unlock it any one can help me

my mail is ---------- whyl123@hotmail.com
[Sprint Samsung Galaxy Note II] mtnbkr:
I searched and couldn't find an answer to my specific situation but apoligize in advance if this is addressed. I really am new to this so don't want to screw something up.

Basically, if I am rooted with the current stock 4.3, can I take an OTA update? I don't mind losing root.

Background info:

I rooted a while ago, can't specifically but I recall it being a "one-click" method. I checked with root checker from the play store and it says I have root access. If I open SuperSU it tells me KNOX is detected and I know I never removed them so I think it's right. I am running L900VPUBMK4.

I hope 4.4 is released soon, so I'm really just preparing for that day. I need to do a factory reset in the next day or two anyways because my phone is acting up and I have a ton of junk on it anyways so I want a fresh start. I originally rooted to get wifi tethering working but that never worked out for me and I really don't need root at all.

Thanks in advance.
[Sprint Samsung Galaxy Note II] elwood:
This should be asked under q&a but to answer your question yes you can but you will need the stock recovery installed and not CWM/Philz/TWRP
[Sprint Samsung Galaxy Note II] mtnbkr:
Thanks for the reply. Can this be moved to QA then?

So did I install a custom recovery to root? Is there a way to check? I've tried several varieties of volume +/- and power to try to boot into recovery but nothing happens.
[Sprint Samsung Galaxy Note II] m5james:
I'm in the same boat as you, but I'm still running 4.1.2. I installed "CF Auto Root" so I could run "WiFi Tether - TrevE Mod". From what I remember it installed a different recovery as well. I'm trying to avoid completely erasing everything on my phone, I just wanna remove the root and nothing else, goto Setting, System Update, Update Firmware to whatever is the recent one available, then run CF Auto Root again. Is that not possible?

I've got MobileODIN installed on my phone, but I swear that over the years that the "standard" skill level has jumped 10 fold since my days of rooting Palm Treo's, my Samsung Epic, etc...there are so many [xxxx][xxxx][xx] box things that I'm COMPLETELY at a loss here.
[Sprint Samsung Galaxy Note II] mtnbkr:
I looked on my laptop and remember what I used. I used Kingo Android Root to do it. It didn't appear to work because I never got a "success" popup. But when I did a root check it says I have it.

How do I check if I have a custom recovery?

I'm with you M5James - very confusing. Even the "one-click" idiot proof method I used confused me. Different boxes to check that I have no idea as to what they mean.
[Sprint Samsung Galaxy Note II] m5james:
I've rooted, installed ROM's and kernals, OC'd, custom baked my own ROM's using 7Zip, I tweaked my GF's phone so that she could use it here in the States and then while we were in Dubai as well, etc. Nowadays, when it comes to things like pushing through ADB (I have no clue what that even means, I've just heard it enough that it sticks lol), all the [xxx] before the title of the ROM, kernal, etc and I just become a dear in headlights. :cool: Lastnight I tried Googling random things on how to remove root easily and one mentioned using Superuser and just clicking the Unroot Complete icon, which I did. Running random apps says I've removed root, Market doesn't work anymore (I'd upgraded to the Lucky Patcher Market is where I'm guessing the problem is), yet even though I don't have root, I still can't get the OTA to push 4.3 to my phone. I don't even really care about having 4.3 because I'm fine w/ using 4.1.2 at the moment, I'm just sick of the random pushes to my phone asking me to update.

In regards to my Note II with just installing things like custom ROM's, I haven't wanted to do anything wild to it for fear of being like the days of when I had a custom Samsung Epic...worked great OC'd, but could never get battery stats to work right, then the phone would freak out and become laggy, I'd reboot and then suddenly the battery was dead. I just want a simple root, add root-only apps as needed like WiFi Tether, then continue on being a texting whore lol.
[Sprint Samsung Galaxy Note II] skye206:
If you have rooted your epic and installed custom recovery all this should be pretty simple. All the info is here. Its to the point where rooting and unroofing can be down in probably under 10 mins. You have to read.
[Sprint Samsung Galaxy Note II] m5james:
I read it all, but it's gotten to the point where it's overly technical sometimes. I get lost in jargon, acronyms, I liked it better when there were 5 REALLY good guys making ROM's that worked, not 30 people making their own variations in their basement, then it turns into a pissing match of who's got the latest, fastest, most battery efficient, you've gotta do this to do that, but don't do this if you want that (assuming I know WTF "that" is in the first place) otherwise you'll brick your phone (but you can maybe unbrick it this way), if you swallow this pill you'll get rid of one symptom but you'll get 15 other problems in it's place, etc...then I just say F'it and leave my phone the way it is lol
[Sprint Samsung Galaxy Note II] g_money:
My wife has the note2, I have the s3 (both rooted, I'm running a custom rom). I think I'm gonna take her back to stock so so she can get the update, then I'll just flash a custom recovery and su zip. It'll give me a chance to clean up her phone.

Edit: thinking of using this

http://xdaforums.com/showthread.php?t=2086769

Sent from my SPH-L710 using Xparent Cyan Tapatalk 2