[8125, K-JAM, P4300, MDA Vario General] McHale:
About 30 seconds into this, I knew I could have had as successful asking a random person in the Wal-Mart parking lot the same questions. But, I don't expect Tier 1 to know all about HTC and the variants. Was just hoping they would know about future FW upgrades. When he said that the K-Jam uses a different OS and is different HW than the variants, I was ready to go nuts. I figured it was just best to be polite and end it ASAP.

Enjoy...

Welcome Mike,Please wait while we get you in contact with one of our representatives...

You're now talking to Pablo from 'Device Support' The topic is : k-Jam firmware upgrade

Pablo> Welcome to club i-mate support. My name is Pablo, how can I help you?

Mike> Hello. I was wondering if there was going to be a firmware upgrade to the K-Jam soon.

Pablo> as of now, there isnt any news on a new ROm update

Pablo> if there is, it will be posted on www.clubimate.com

Pablo> the latest one as of this date is 2.16.xx

Mike> Will there ever be one or are we at the last? The other variants (MDA, 8125, QTek, etc) are at 2.26 with a much more stable GSM and stereo Bluetooth.

Pablo> we havent got any news from our engineering dept if there will be, so im not in the position to say

Pablo> and you cant compare our rom version from other brands

Pablo> because we use a different operating system

Pablo> and most probably, it is equivalent to what they have

Mike> understand. Was hoping you may know of future plans.

Mike> Now you're just talking crazy. The 8125, MDA, Qtek 9100 are all made by HTC, just like the K-Jam and all can use each other's FW upgrade

Mike> They all run WM5. I have the latest T-Mobile MDA firmware on mine and it works great. It just is customized for T-Mobile users which I don't like. I prefer I-Mate's generic ROM

Pablo> yup i know they run on windows mobile 2005

Pablo> but ours is designed differnetly

Pablo> so that why you dont have to compare it with others

Mike> no. no it's not. Trust me on this one. They are all basically identical.

Mike> Have you seen the MDA? It looks identical. I have taken them both apart and they have the exact same part numbers on the boards and chips. The firmwares are completely interchangable.

Pablo> i have seen them

Pablo> but i havent used one

Pablo> its all up to the customers if they want to use a different ROM

Pablo> but in most cases, it ruins the motherboard

Pablo> and it cancels the warranty

Mike> I have one of those as well. Either way, I was hoping someone might have some info on an upgrade. Rumor has it that since HTC sells their own phones that iMate will no longer sell HTC devices and receive no future support - thus no ROM upgrades

Pablo> nope, its not true

Pablo> imate will still get the hardware from HTC

Mike> wasn't iMate supposed to be selling a version of the HTC TyTN by now? It was announced a while ago but there is nothing on the website anymore. Ever since HTC aquired QTek

Pablo> most probably, all new devices will be launched at GITEX

Pablo> but we are not been instructed and informed on the release date

Mike> ahhhh... that makes sense. That TyTN looks really good and am waiting for you guys to sell it. Don't let me down! ;)

Pablo> please bear with us

Pablo> its all in the plan

Mike> NP. You know how geeks get when new toys are hitting the shelves. :)

Mike> We're all a little anxious

Pablo> most probably, the ROM builders are still testing on the ROM to make it more stable than what they have right now

Mike> sounds good. Well, that basically answers my question. Thanks for all your help.

Pablo> anytime

Pablo> sorry didnt help that much

Pablo> but gitex will be held at november

Mike> meh. Least I know we're not forgotten about. :) You actually did help. Thanks again. Let's just hope there's future FW upgrades

Pablo> so kindly bear with us

Mike> NP. :) Take care

Pablo> Please bear with us