yashsingh1/xdaforums huggingface dataset:
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
thank you all for your replies.. its good to know that its not my device..

Hopefully with the new update they will fix it..

by the way yesterday i missed a call, do to that problem.. the phone was ringing but the screen was sleeping..

So i decided to chance my ROM, from EUR-Greece to NEE-Norther Countries.. Also did a hard factory reset after that.. Volume up + Power + Home.. Also deleted the cache partition.. :)

I used odin.. No problems found.. and Kies recognizes the phone..

So i will check how this goes and get back to you.. ;)
[Galaxy S 5 Q&A, Help & Troubleshooting] rciochin:
Hi

My build number is KOT49H.G900FXXU1ANCE
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Was using my original one which got an OTA update as soon i got it open..

SM-G900F	EUR	G900FXXU1ANCE	Android	4.4.2	31.03.2014	1182732

Now as i posted above, i m using

SM-G900F	NEE	G900FXXU1ANCE	Android	4.4.2	31.03.2014	1182732

I saw an ANCF

SM-G900F	TTR	G900FXXU1ANCF	Android	4.4.2	31.03.2014	1186806

but i dont know the TTR which region is so i decided not to apply..
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
i have the same.. on the NEE ROM

I dont think that was different on my EUR ROM.. :confused:
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
I have the XEH G900FXXU1ANCE...

I was just thinking that the G900FXXU1ANCF is maybe a little bit newer, as the build number is higher (1186806) So that's a different rom for sure.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
True.. it is newer..

But which region is TTR ??

is it carrier based ? or clean like NEE and EUR and XEH ??

This is what stopped me.. If its not europian region ? is it going to lock the phone to what ever region TTR is ? :confused:
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
on sammobile.com there is the info about which one is for carrier locked phone or which is not.

I think it's safe to use a carrier locked version, the phone won't be locked just the carrier specific bloatware will be there.

I haven't trying it so i can't be completely sure but it should be working.

I'm not in a hurry btw....
[Galaxy S 5 Q&A, Help & Troubleshooting] mastermarc:
i think i'm having similar issues. I posted a little about it here http://xdaforums.com/showthread.php?t=2726029

Sometimes my power button doesn't wake it either, but receiving a call or plugging it in does wake it up. It's pretty sporadic so it's hard to say what causes or fixes it.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
hi guys,

new update for our S5 is out..

SM-G900F BTU G900FXXU1ANE2 Android 4.4.2 08.05.2014 1539356

Just updated my phone.. Hopefully the fix our little annoying problem.. :fingers-crossed::fingers-crossed:

So i will check how this goes and get back to you.. :)
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
I was checking it already. No fix.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
really ? got any better tho ?

Less lags ? or still the same ?

Didn't encounter one yet.. By the way im not rooted

will post later my results..
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
UPDATE

After checking through out the weekend the new update i noticed that the frequency of the problem got smaller.. the problem occurred 2-3 times tops a day..

But its still there..

waiting for the next update
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
Hi !

It seems that the new hong-kong international update is solving the problem...at least i haven't seen the behaviour since one day.....
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Hi

new ? whats the change list number ?

im using this rom..

Model: SM-G900F

Model name: GALAXY S5

Country: Nordic countries

Version: Android 4.4.2

Changelist: 1539356

Build date: Thu, 08 May 2014 03:44:41 +0000

Product Code: NEE

PDA: G900FXXU1ANE2

CSC: G900FNEE1AND4

MODEM: G900FXXU1ANE2

Are you using the fingerprint unlock ? the issue i think its more visible with that unlocking way..

the past 2 days i removed the camera shortcut from the lock screen and i didn't see any problems so far.. still checking tho..
[Galaxy S 5 Q&A, Help & Troubleshooting] York_21:
Same issue here on SM-G900M

No fingerprint, just pattern unlock...
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Try to do what i did for now.. This is the 3rd day without any problems..

Just remove the camera shortcut from the lock screen..

Hope it will work for you too.. :fingers-crossed:
[Galaxy S 5 Q&A, Help & Troubleshooting] York_21:
I'll try and let you know

Enviado desde mi SM-G900M mediante Tapatalk
[Galaxy S 5 Q&A, Help & Troubleshooting] Mrplennium:
I have the SM-G900M as well. I tried removing the camera shortcut. I did a soft reset. It occurred initially, but I have been monitoring it for an hour now and it has been responsive. I don't want to say it fixed it yet as it's only been an hour and the issue is very sporadic.
[Galaxy S 5 Q&A, Help & Troubleshooting] Mrplennium:
Unfortunately, the issue came back a few more times where I had to hit the power button 2-3 times to wake the device. I guess the camera being on the lockscreen isn't a permanent fix. I wanted to send the phone to Samsung but I am afraid they will not thoroughly test it and send it back to me due to the fact that they are not able to replicate the issue. It doesn't happen as often as is really hard to duplicate since it's sporadic. I really hope there is a software fix. If I send it to Samsung it will take about 3 weeks to get back to me.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Sorry to hear that i didnt help much.. I had an other friend having this problem and fixed it by using that temp fix..

But again it was SM-G900F model..

hopefully it will be sorted out in the next update.. i m positive that this is a software bug..

Thanx
[Galaxy S 5 Q&A, Help & Troubleshooting] York_21:
Same here, the issue came back after a while even disabling the camera shortcut on the lock screen.

I really hope it's an software issue, maybe it will be fixed on the next update.
[Galaxy S 5 Q&A, Help & Troubleshooting] avhokie:
On my second S5, I don't think I've had any of the 10+ second wake up lags or multiple button press lags that I had on the first one. I still have 2-3 second wake up lags pretty regularly. I've removed the camera from the lock screen and that does not help. The only think that has helped so far is an app that prevents the phone from going into sleep.

BTW, I have the bloated Verizon version.
[Galaxy S 5 Q&A, Help & Troubleshooting] York_21:
Any news on this thread?

It's really annoying...
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
well a new update has come up... i will try it and check.. :)

Model: SM-G900F

Model name: GALAXY S5

Country: Singapore

Version: Android 4.4.2

Changelist: 2091818

Build date: Tue, 01 Jul 2014 06:00:45 +0000

Product Code: XSP

PDA: G900FDXU1ANG1

CSC: G900FOLC1ANG1

MODEM: G900FDXU1ANE2
[Galaxy S 5 Q&A, Help & Troubleshooting] Fightoffyoredeamons:
I'm having issues with the home key vibrating after I click it and still being unresponsive and not closing the app. Anyone else having the same issue?
[Galaxy S 5 Q&A, Help & Troubleshooting] rciochin:
Still replicating after screen replacement

Hi guys,

Finally decided to take my SM-G900F to Samsung here in Romania where I got it, told the guys I tried everything: factory reset, wipe cache, whatever and they said to leave it there for some thorough tests. Next day they call me to get my phone back, the screen was replaced and I was happy I didn't get the issue for like a whole day, yesterday (please keep in mind that Samsung made no factory reset on my phone, when I got it back it still had all my apps installed).

However I just got the "screen off softkeys on" issue a minute ago.

For me this is a very clear indicator that it's a software issue, not hardware.

Now I'm curious which versions of the phone modified for carriers do not have this issue :laugh:

Best of luck to all
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
i agree with this.. nothing is coming out with no bugs.. thats why the companies do updates.. :) so the can make their products better..

for me i m sticking with my S5.. no exchange.. i agree with you.. dont want a different bug..

not jumping ship.. :D
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
I just had an update to ANG2. So far, no black screen on wake issue is present in my few hours of use since the update. Let's hope they've licked this problem.

It's a great update in general as well - the fingerprint scanner is improved and has better notification animations and the whole phone feels a lot snappier!
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
same here.. i installed it yesterday..

Model: SM-G900F

Model name: GALAXY S5

Country: United Kingdom

Version: Android 4.4.2

Changelist: 2089850

Build date: Thu, 03 Jul 2014 05:08:46 +0000

Product Code: BTU

PDA: G900FXXU1ANG2

CSC: G900FOXA1ANG3

MODEM: G900FXXU1ANG2
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Update:

After using it for the past 3 day i encounter a minimum rate (3) of not waking up the screen.. This is sure a step to the correct direction of solving the problem..

Please note that i didnt do a factory reset and dalvik cashe wipe.. i will do it after my vacations..:D:D

Thank you all..

P.S. the memory (RAM) went to 1.67GB..
[Galaxy S 5 Q&A, Help & Troubleshooting] D-Ranged:
I am having the same issue but it seems, alot worse than you guys.

I got mine from o2 on Friday, updated to the latest BTU rom (JULY from sammobile) and by Saturday then phone kept locking up or was turned off in my pocket. Now 7/10 times I try and wake the screen up with either the power button or home button the screen is blank. Now it is even worse, i get a white noise screen and cant see anything, phone seems to be working but will crash pretty quickly. The screen has the white noise on it as soon as I turn it on and it wont go away, although I managed to last night but its happened again.

Is this a hardware fault? Or is it software? i have tried disabling the SHealth app and the Remote and that has made no difference, I have disabled a lot of Samsung apps too and its still the same!

The only reason i got the phone is because my girlfriends previous phone died so i paid for the upgrade so she could have my S4, which was flawless. o2 are going to make me wait upto 5 days till i get another phone if i send it back to them but i am worried i will just get another one back with the same issue

Any ideas? Is there another ROM i can try on my phone? If i can get the screen to come on that is.
[Galaxy S 5 Q&A, Help & Troubleshooting] Emexrulsier:
I just started getting this issue about a week ago and found I had split possibly yoghurt which had set on the power button. I cleaned this up and it was being intermittent so I took a tooth brush to the power button and gave it a clean and the fault appears to have gone. So though there may very well be a software issues it could also me debris/dirt etc in the power button crevice causing the fault.
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
Unfortunately, yes I found it still occurs as well - though it doesn't seem as frequent.

More worrying over the last couple of days is sometimes it will not even wake up from the power button. I need to pull the battery out.

This seems to have happened due to an app update though I think, given how it is very recent. It might be the recent Chrome update actually. Someone in the reviews describes a similar issue to me and I had a strange issue the other day when trying to go to Google to search just resulted in a blank white tab.

Edit: I think I've narrowed the issue down to the Swype keyboard (full paid version) - everything has been fine since removing it and I'm not even getting the screen wake issue. Could this even be the source of the main issue in this thread? What keyboards are others using?
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
I m not using any other keyboard except the pre-installed one.. By the way a new update is up... :o

Model: SM-G900F

Model name: GALAXY S5

Country: Netherlands

Version: Android 4.4.2

Changelist: 2089850

Build date: Fri, 25 Jul 2014 10:07:06 +0000

Product Code: PHN

PDA: G900FXXU1ANG9

CSC: G900FPHN1ANG3

MODEM: G900FXXU1ANG8

Downloading now.. I will update you all on this laters.. ;)
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
Actually, I'm still getting the wake screen bug even without Swype installed. The issue is still there. Hopefully this new firmware fixes it.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
After checking this firmware the last days i encounter the ''not waking up the screen'' issue just 2-3 times.. 1 time each day.. now its almost not noticeable.. i didn't lost a call too.. :) This is sure an other step to the correct direction of solving the problem.. :good:

hopefully until next update it will get resolved.. :fingers-crossed::fingers-crossed:
[Galaxy S 5 Q&A, Help & Troubleshooting] daveg1980:
I have good days and bad, using the latest firmware. Not even sure if this app related, or down to 4.4.2 software.

I wiped my phone, upgraded to latest firmware ANG2, and it happened then, even with no apps downloaded at that point
[Galaxy S 5 Q&A, Help & Troubleshooting] gee2012:
Disabling open My Magazine (if you don`t use it) should help too as it can also be opened by the home button.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
i did that from day one.. I did from 'Home screen settings'. unchecked the my magazine box..

although in application manager, when i go to my magazine app, i cannot disable it/turn it off.. its grayed out that button..

any ideas ? thanx..
[Galaxy S 5 Q&A, Help & Troubleshooting] gee2012:
I have that too, it cannot be turned off in /settings/apps/ unless you are rooted. I disabled scrolling transitions (above My Magazine) and that makes the device snappier too for me.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
I have disabled the transitions too.. Now regarding the wake up problem..

I switched my locking method to pin from fingerprint.. I didn't encounter the problem.. only once..

I mean with fingerprint this problem it allover the place..

So i went to the shop.. The technician said that is probably the fingerprint sensor within the home button.. he saw the problem himself..

He suggested to send it for check up.. if its that's the case i will get a new device.. so they said..

Can anyone confirm that this problem its only with fingerprint lock ?

Thanx..
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
I can confirm that after changing the motherboard the problem is solved. Not a single failure since then. The new mobo version is 1.100
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
Are you using the fingerprint lock?
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
changed the whole motherboard ? not just the sensor ?

How can i check the mobo version ?

A new device it will have the same problems ? That why you didnt had yours replaced ?

Thanx..
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
I'm using all that before including fingerprint sensor and not a single wake up problem since the mobo change. You can see the version with the phone info app from google play...
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
ok thanx i will check my version.. I m gonna get my device replaced so its good to check the new device too..

p.s. can you provide the phone app link ? there quite a few.. i want to use the correct one..

thanx again
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
Here's the app: https://play.google.com/store/apps/details?id=org.vndnguyen.phoneinfo.plus

My "Hardware Revision" shows as MP 0.800, so I guess that's the older version?
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
Yes it is, however, there are people who are using the 0.800 without a glitch and never experienced this wake-up bug but maybe there are a batch with problems.
[Galaxy S 5 Q&A, Help & Troubleshooting] me_ashman:
Switch off auto brightness
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
I never use auto-brightness, so it can't be that.
[Galaxy S 5 Q&A, Help & Troubleshooting] me_ashman:
Mine was laggy because of it
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Mine is too MP 0.800

hopefully i will get a better version.. i will ask for them to check it for me.. :o

its good to have friends in high places.. :o
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
I did that.. It did reduce the frequency of the bug a lot but its still there..

now i don't want to smash my phone on a wall every 10 minutes.. LOL

will wait for the big android update 4.4.4 or L (5).. if it doesn't resolve i will change my device..
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
I just got a firmware update to ANG8 come through ("Improves performance") and so far there has been no wake issues today after around 20 times waking my phone. Hopefully this is the one that solves the issue. I will report back if one occurs, but for now I am hoping it is fixed.
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
No it's not fixed.
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
24 hours now and I still haven't had one instance of the screen not waking. Are you on this firmware? The build date is September 12.

Edit: 48 hours now and still no sign of the issue - I'm getting really confident it's been fixed now! ;)
[Galaxy S 5 Q&A, Help & Troubleshooting] Glock3am:
Well, I spoke too soon. Right after installing the update it was great for days, but now it is becoming more frequent. Strange.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
hi all,

well i decided a few days ago to give a try to the techs.. i took it back to the shop..

i got it on Friday 24/10.. The invoice showed that they replace the whole screen with the sensor... at first everything looked fine..

Until yesterday.. the bug showed it self back.. i recorded it with the phone and the invoice to show them exactly what they didn't fix

So one thing is for sure.. its not the screen or the finger print sensor..

I m going to take it back to the shop and

demand

a new phone.. there is no way to accept this phone to get back on the shop for repair..

Again !!

will get back on you..
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
As i said, changing the motherboard would fix the issue totally. I don't have a single one failure since the mobo change.

It's not the display because the the repairman did a bad job when assembling my phone so i decided to take it back several times. They changed the screen abourt 3-4 times and the wake up bug was exists all the time. When they finally changed the mobo and did a great job when assembling, my phone became totally perfect.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
i hear you mate.. but these guys i think they didnt get the problem right..

they send it back yesterday and i said no.. i also operated the phone there and got a video too for them.. i dont know but im thinking on switching to Note 4..

how can i upload my video so others in the forum can see the problem ??

thanx..
[Galaxy S 5 Q&A, Help & Troubleshooting] Levus:
Just upload it to dropbox and share the video....
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
ok i will do that..

Just asked regarding my phone.. these guys are hopeless..

They "checked" the phone and they said that there is no problem.. i don't think they saw the videos or checked it properly..

Thanks to the lady at the shop i got it from, she refused to receive it, she demanded a new phone..

I don't understand whats is the problem and they don't change my phone.. its under warranty and also full insurance..

well i have to wait one more week..

anyone had similar issues with the support ? man here it sucks...

will update when i have more news..
[Galaxy S 5 Q&A, Help & Troubleshooting] York_21:
Solution

You should update your bootloader and modem. It works for me, I haven't see this issue in a while in my G900M.

Maybe this post will help you all

http://xdaforums.com/showpost.php?p=52210611&postcount=4
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
Thanx i will give it a try if they dont change my phone.. Still didnt got it back...

No news either on how will the customer support will proceed.. :(
[Galaxy S 5 Q&A, Help & Troubleshooting] York_21:
Solution

I don't think it's an hardware issue.

Like I said, updating the bootloader and the modem solved the issue. I changed from S5 to Bacon, but the person who i gave the S5 doesn't even know that this issue exists.

You should give a try.

Best regards.
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
just got my phone yesterday.. They changed the screen again.. :confused:

Well so far i encounter the issue 2 times but after that nothing.. also this 2 times it was only for a very short time.. i m using it with out issues.. for now...

I will monitor it for a while and then if it occurs again i will do that you mentioned above.. :) I have a proposition to swap it with a Note 4 so i m gonna wait for a while.. :)
[Galaxy S 5 Q&A, Help & Troubleshooting] z89x23:
well guys after monitoring the problem for about a month i swapped my S5 with a Note 4..

This was around xmas.. The problem still occurred and the company didnt want to change it with a new S5.. Dont know why tho..

i didnt want to move to Note 4 but they gave me only that choice regarding my phone plan..

So for me it was one way..

thanx for all your help..
[Galaxy S 5 Q&A, Help & Troubleshooting] rciochin:
Uninstalling facebook and facebook messenger fixes the problem

Hi all,

I've been having the issue even after updating to Lolipop so I figured maybe it's not TouchWiz, and maybe it's not Android, it might be an app. The issue on my S5 was that even during calls sometimes when I would take the phone away from my ear and the screen should light up so that I can close the call it would still just light up the softkeys. So I figured maybe it's an application that requires access to all privileges even the dialer. Also my phone was alaways connected to the internet and whenever I would have bad Mobile Network coverage I would notice the issue would manifest more frequently. So I thought directly to the Facebook apps who always get push notifications. I uninstalled both the Messenger and the Facebook app and for 3 days the "Soft keys on, screen not on" issue didn't manifest itself even once.

Hope this helps & best of luck to everybody,

Razvan
[Galaxy S 5 Q&A, Help & Troubleshooting] ZaKaTRoN:
No Facebook problem. I had issue even after wipe system and data.
[Galaxy S 5 Q&A, Help & Troubleshooting] moonisalove:
I had the same problem ever since December and took it to my carrier here in Mexico ( Iusacell ) I also have tripped the Knox 0X1....they sent it to Samsung and after long wait of two weeks they gave me the phone back, they restored the software and cleaned the screen just to make sure that was not the problem. I knew it was not going to work but I wanted to give it a try. After 5 days of problems approximately around 10 to 20 times a day I went back to the store with the same issue and they gave me a brand new phone which has the same mobo 1.100... I been using it for approximately 5 days and I have not had any problems so far.

Sent from my SM-G900H
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] VeryCoolAlan:
I don't know what to do as I've tried to flash firmware

it doesn't boot past the splash screen.

i tried flashing with odin and it fails when it starts.

it doesn't even show safestrap recovery

helllllllllllllpppppppppp

i'm on 4.3

i also can't use heimdall because it doesn't work on 32/86bit
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] posersk8r:
Try to reinstall the vcredist packages and the samsung drivers, try 2.0 cables, different usb ports. Worse comes to worse try a different pc, save files on a flash drive and follow all the steps to a T, don't forget about the sec.csc and 240058 save them on ex sd.
[AT&T Galaxy Note 3 Q&A, Help & Troubleshooting] tropazr:
Can you get your phone into Download Mode?