[Sony Xperia ZR] doby_p:
So its pointless contacting Sony. Customer support don't know anymore than we do.

Transcript below.

Amy: Hi Toby, thank you for contacting Sony Xperia UK Chat Support. My name is Amy, please could I take your full name and email address?

Toby: Toby *************************

Amy: Thank you for providing me with this information, Please could you confirm which model of phone you have and which network it is on?

Toby: xperia ZR, O2

Amy: Thank you for providing me with this information, with regards to the query you posted I can advise that the 4.4 update for the Xperia ZR will be undergoing a gradual roll out. The release depends on a number of factors such as country, network, servers and specific handsets. Because of this we could not advise when it would be available for your specific handset but once it is available you will receive a notification on your handset.

Toby: Can you tell me why it hasn't rolled out anywhere yet for the ZR, its not even gradual, nowhere has received it yet? Whereas all the other models that were announced to get the update along side it, have.

Toby: After all I wont be waiting for an OTA update but will be flashing it manually, so I just need the update to appear somewhere on the internet so I can grab it

Toby: but so far its non existent and its really frustrating

Amy: I can advise that this update has began rolling out, it appears to be the case that the software page for the specific handset has not been updated to reflect this change. But I can assure you the update roll out has began.

Toby: Well I have a piece of software that checks all the updates available over the world and I can assure you the ZR update has not begun rolling out.

Amy: As our Product Blog states here: http://blogs.sonymobile.com/2014/05...ia-z-xperia-zl-xperia-zr-and-xperia-tablet-z/, this update has began rolling out, depending on the factors I listed above. Once the update is available for your specific handset you will be notified, but we cannot say when the handset would be available for your specific handset due to these factors.

Toby: Yeh I've read that, its not up to date obviously what with it being a week old now. I really feel there has been a delay with the ZR update, but no one from Sony wants to comment on it

Toby: Also does anyone ever answer questions in the comments section of the blog, there are a lot of customers need assistance and answers which seem to be falling on deaf ears

Toby: needing*

Amy: This is the information that we have available, and the update has began a gradual roll out. I am sorry to hear that, I can pass on your comments regarding this and I can assure you that any comments and feedback will be passed on.

Toby: Could you also send an internal memo to the firmware team to press the 'rollout' button for the ZR update? ha

Toby: Thanks for your help anyway, I didn't learn anything new as you obviously have the same info that's already out there. Not particularly helpful but I appreciate it none the less.

Amy: No problem Toby. I hope the information I have provided is okay. Is there anything else I can help you with?

Toby: That's all thanks Amy

Toby: Bye

Amy: Okay Toby. Thank you for using the Sony Xperia Chat Support today. Have a nice day :)