[Verizon Galaxy S 5 General] Skynyrd420:
chat try 2

You are now chatting with Santino

System: You are now chatting with 'Santino'. There will be a brief survey at the end of our chat to share feedback on my performance today.

System: Your Issue ID for this chat is LTK112560763099X

Agent: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Agent: We have not heard from you. Do you wish to continue the chat?

You: one question. ...possibly multiple parts..... one. why is my Verizon gakaxy s5 plagued by a locked bootloader, but I can spend 600$ and buy a developer edition off your website. .... it, your site, says verizon is getting them, but nobody there knows when. ... and nobody there can help me unlock my bootloader. ...I LOVE this phone, but if I can't get this resolved, I have to return it and get a HTC one max or m8. .... please help

You: ...sorry, was writing a bit of an epic novel

Agent: I understand that you want to unlock the boot loader on the device. Am I correct?

You: yes. ....every verizon rep I talked to....all 35-40 of them, told me to talk to samsung. ....... so, samsung, why are the only s5s to be locked down like Fort knox (no pun intended on your knox security) verizon and att? but the other ones are not

Agent: Thank you for confirming, I will be happy to assist you.

Agent: I should inform you that Samsung will not provide unlocking codes to unlock the Bootloader.

You: I hope so, I've been with Samsung since galaxy s.....I don't want to break it off.... but, locked bootloader. ..no root?.... that's a deal breaker

Agent: Carrier is the only team who can provide you assistance for unlocking boot loader.

Agent: I can understand you.

You: why won't they, especially if they will sell unlocked s5s fir verizon? I don't want to spend 600$ and have to exit who knows how long to get the phone, especially when I am typing to you on one right now

You: wait*not exit.....

You: I mean, I sell my current s5....use that $ to order one off site...... what's the difference between that, and just getting the one I have now unlocked. .....besides a week with no phone

Agent: I do understand you concern and would have surely helped you if I had the information about the unlocking codes to unlock Boot loader, as our expertise in live chat lies in basic troubleshooting steps for the devices.

You: I understand, I'm nor mad at you man (or woman), I just fail to see the logic in the path samsung and big red have taken. ...... who CAN I speak with to have my voice heard, or will it definitively fall upon deaf ears no matter whom I speak to?

Agent: I recommend you contact our voice support team and check with the options available. I would have surely helped you if I had the information in this regard.

Agent: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

You: is that a generalized support like this or will they lead me to the information I seek?

Agent: They might help you with the required information. Voice support team is our next level of support.

You: thank you kindly, I appreciate you, and your time. have a good day, or night, whatever it is wherever you are in the world