[Verizon Galaxy S 5 General] Skynyrd420:
samsung customer support

Had a live chat with a samsung rep a minute ago, just to see if I could get anything out of him for unlocking the phone, since developer editions are available for purchase. ..

Went like this:

You are now chatting with Achilles

System: You are now chatting with 'Achilles'. There will be a brief survey at the end of our chat to share feedback on my performance today.

System: Your Issue ID for this chat is LTK112560762861X

Agent: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

You: hello

Agent: At times, the chat may get disconnected while navigating the options/troubleshooting on the device. Hence, I request you to make a note of the Chat Id. This will help us troubleshoot the issue from where we left.

Agent: Hello, how may I help you today?

You: well, I hope you can actually help me. .....I have a verizon s5..... love it. ... what I don't live, is my bootloader is locked down. ..... they can't tell me when the developer edition will be there, but I saw on your website it is available now. ........

You: basically, I want to know if there is a way I can unlock my bootloader without spending another 600$ to order it from your site (the developer ed)..... is there an unlock code you can help me with? since that's what you guys do right? send unlock codes to surplus s5s in store that turn them to dev editions?

Agent: I understand that you would like to unlock the bootloader of the phone. Is that correct?

You: yes

Agent: Thanks for confirming. I will try my best to assist you.

You: why do verizon and at&t locl them? but no other carrier does? I would have got tmobile, but verizob had far superior coverage. .... and I love my galaxy. ...I don't want to return it and get a HTC one m8

Agent: I understand your concern. Thank you for choosing Samsung, however I do understand your concern. I would like to inform you that Samsung technical support deals with technical troubleshooting and doesn't have information about the bootloader unlocking code and carrier related information . I don't want to mislead you with the wrong information.

Agent: In this case I request you to contact the carrier and check for possible options.

You: caN you help me with any information as far as who at samsung I can contact? verizon told me it was samsung I needed to speak to?

Agent: In this case please contact the voice support team for further assistance. I will be glad to provide you with the contact details.

Agent: You can contact our voice support at 1-888-987-4357, Mon-Fri: 7 AM - 9 PM (CST), Sat: 9 AM - 6 PM (CST).

You: yes, please, and thank you

Agent: It's my pleasure, is there anything else that I can assist you with?

You: nope, you've been great

You: well.....

Agent: We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one. In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete.

The chat was ended

System: Chat session has been terminated by the Samsung Agent

I'm calling tomorrow. ....

Edit:forgot to add, after I postd my reply about wanting to unlock the bootloader, it took him a good ten minutes to reply with "i understand you want to unlock the bootloader. ..correct"?