yashsingh1/xdaforums huggingface dataset:
[Nexus 5 Q&A, Help & Troubleshooting] vin4yak:
Who told you that cases are safe?? I've used a few original tpu cases on my old HTC One X and all of them gave scuff marks on the back plate and on the corners. IMO, cases add to the stress put on phone as they are tightly bound to each other. Whether it's a soft tpu or a hard case, the stress put on the device with a cover on will always be more.

I won't say that the Nexus 5 is one of the sturdiest devices out there but it all depends on the way we use our phones.

The phones/LCDs should be resistant to drops? LOL. Yeah, it's a smartphone and it should be taken care off properly.. The Nokia 3310 or Xpress music days are gone.. Those devices could literally survive anything! :D
[Nexus 5 Q&A, Help & Troubleshooting] Sonone:
i didn't mean drops,I meant cases and just handling it!
[Nexus 5 Q&A, Help & Troubleshooting] Sonone:
This was what i had....
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
Oh wow. This is way worse then mine.
[Nexus 5 Q&A, Help & Troubleshooting] Sonone:
and i got a replacement! ( as in i will,cause its been dispatched will receive it)

I noticed this 3 days back before posting in this thread when i had contacted google at first they didn't approve it i persuaded them to send them pics.

(PS i also had a rattling issue with volume rocker,which i also had reported)

I believe they did approve cause as I have said before my phone was brand new,it even had the plastic on the other sides,i just removed this one and i found this which i reported

Now u see these don't definitely qualify as cracks or scratches!

they do take a lot of time for inspection though even had asked me for all views (pics)
[Nexus 5 Q&A, Help & Troubleshooting] renton82:
Same situation here, Nexus 5 white 32GB mid of November, it's not crack at all, but has some little sign near sim slot and power button, i'll post photos as soon as i can. Mine too have never been drop or something else, always kept with extreme care and in a protective tpu case.
[Nexus 5 Q&A, Help & Troubleshooting] frankiearrgh:
I posted a few weeks ago about the hairline crack on my Nexus 5, just wanted to report that Google will replace it if you did buy it from them. I called in last week about the hairline crack, and the agent was super nice about it and did an exchange. I had no issue with them not wanting to exchange it. If anyone has that crack that bothers them, I suggest calling Google if you bought it from them.
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
You got super lucky.

I just called them again. Got a super nice lady that said that this is normal ware and tare if you use the phone in your pocket. Did not get the phone replaced :(

I think I will be getting the OnePlus One and then sell this thing off before buttons start falling off.
[Nexus 5 Q&A, Help & Troubleshooting] vin4yak:
Hmmm.. Yeah, the other guy got super lucky!

Did you link her to this thread? :D

- Sent from an IceCold Hammerhead!
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
I did link to the thread. Let's hope they investigate.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
What's to investigate? It's a weak part of the phone and they'll already know this.
[Nexus 5 Q&A, Help & Troubleshooting] a@chen:
My phone is 4 months old now.

Two days ago, i noticed it has hairline crack on the same place as your phone has. i haven't dropped it on the ground before.

We should make our voice louder.
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
There are 2 options.

1. Be annoying and keep calling support until they cave in.

2. Sue them.
[Nexus 5 Q&A, Help & Troubleshooting] entropism:
Just checking in here... White 32gb, same hairline fracture by the SIM tray as the OP. Called Google once, got shot down. Will probably call again tomorrow.
[Nexus 5 Q&A, Help & Troubleshooting] daniel_loft:
Just reporting another (this time red) Nexus 5 with a crack next to the SIM tray, but on the thin side.

I would call this a design flaw.
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
Did you get anywhere with Google Support?
[Nexus 5 Q&A, Help & Troubleshooting] bluecartoon:
Just talked with Google support, they were very nice, and i am waiting for the replacement! ( its has been dispatched, and I will receive it in 5 to 7 days) They did approve it without any further info/pics.

B
[Nexus 5 Q&A, Help & Troubleshooting] entropism:
Not personally, but I'll call again.
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
That's cool. What did u say to them?
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
Glad to hear you got the resolution you desire. I don't think the white is any more susceptible to cracking, good luck with your new device.
[Nexus 5 Q&A, Help & Troubleshooting] daniel_loft:
Has anybody tried to solve this problem on a phone that was not bought from Google Play? I'm afraid it would not be as easy.

PS: My Nexus was bought from a 3rd party online shop.
[Nexus 5 Q&A, Help & Troubleshooting] stefanpepe:
Which Country ?

Iam from Germany and they wont change may phone:(
[Nexus 5 Q&A, Help & Troubleshooting] THE_KINGDOM:
This is very common with the Nexus 5, same thing happened to my phone
[Nexus 5 Q&A, Help & Troubleshooting] t4run_s:
Same issue, any resolutions?

I have the exact same issue as you and have contacted LG, sent them pictures etc. They have asked me to send in the case I was using, Official Google Nexus 5 Case bought from the play store.

I was wondering if you had any resolutions? Was your phone replaced or anything?
[Nexus 5 Q&A, Help & Troubleshooting] t4run_s:
I have the same issues as all of you.

Its weird that the cracks appear in the exact location, near the sim card tray and volume rocker. I have attached two images that show the damage on my black N5. I have always had my phone in my case and have never dropped it, I baby it so much.

I contacted LG this week and have sent the images. They contacted me today asking me to send in the case I was using, Official Google Nexus 5 case. It looks like they don't want to take the blame for it.

I would like to know if any of you have managed to get this issue resolved? Anyone got their phone replaced etc?

I understand if you purchase it from the Play Store, customer service from Google is really good, and they are willing to replace it free of charge. However if you purchase your phone elsewhere, like me, Google can't do much about it and you have to contact LG.
[Nexus 5 Q&A, Help & Troubleshooting] vin4yak:
In all the cases which have been reported, it always has been inside a case. Putting it inside a case tightens it a lot and when external force is applied to a certain degree, the prone area snaps! Obviously the area is very delicate but it's not a flaw AFAIK. It's just how it's made.

If you get it replaced under warranty, you've certainly been lucky! :D
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
I get a kick out of people commenting on the issue "its how it's made". This is a manufacturing defect. Just like if a cars wheels would fall off when you drove it.

Users are expected to put a case on the phone, that is normal usage.
[Nexus 5 Q&A, Help & Troubleshooting] vin4yak:
It's more delicate than other parts of the skin as it's very thin. It's prone to snap even more if you put it inside a case as it exerts more pressure on the delicate portion of the handset. It's not a defect. It's by design.

Since you've compared it to a pair of wheels, Did the sim tray fall out? nope. Did the volume rocker button fall out? nope. They are cracks which have occurred due to pressure put on the phone. Just as there will be cracks on the wheels, there's a crack on the device because of the pressure put on it.

I don't know why you've quoted me. I never intended to target you specifically in my previous post. In any case, this will be my last post commenting on this issue. Good luck with getting a replacement! :)
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
I guess wheel are a bad example. That is a consumable part, side of the phone is not a consumable part.

I quoted so people see which post I'm replying to.

A phone is not supposed to crack when you put a case on it.

The fact of the matter, is that 54 people voted, and over 40% are saying they have this issue. Two got their replaced through Google, while others contacted Play Store support and got denied with the replacement.

IMHO it is sad how Google is handling this issue. Im sure that if this was an issue with an iPhone all of the people who said this is normal, would be pointing fingers on poor design ETC.
[Nexus 5 Q&A, Help & Troubleshooting] daniel_loft:
My field of work is closely related to car parts manufacturing, hardware user interfaces for cars (buttons) to be more precise.

They are designed according to the clients' specifications (down to material color, transparency, resistance to wear, etc). There can be as many as ten samples before the final product, each of them tested: movement stress tests, environmental tests (resistance to heat, cold, humidity, etc), wear tests, etc.

How would any of you feel if, one day, the lever that controls the signaling lights of your car would suddenly develop a crack around the hinge and totally break 200 actuations later, exactly when you were preparing to overtake a truck? Would that be considered a design failure, or misuse? Shouldn't the designer made the pin inside the hinge 0.5 mm thicker, at the cost of 0.03 more grams of plastic?

That lever is made to surpass the average car life, while being used in conditions that exceed the average (force and speed at which is pulled, etc) usage conditions.

Getting back to our Nexus, I believe the scenario above is exactly what happened: somebody made that part a little bit too thin, somebody else didn't test it correctly and/or enough and now, we, the average users that might carry our phones in the back pocket, suffer the consequences. And yes, giving that every other phone survived living for more than 1.5 years in my back pocket and that there's nowhere written that I shouldn't keep my Nexus 5 in my back pocket, this could be the subject of a class action.

One more thing: cases! They are not suppose to protect the phone from twisting, unless they contain metal parts. And if the phone would need a case in order to work well or to survive normal usage, then it should have one in the original package. Bingo: another subject for a class action.

I wish your Nexuses a long life!

PS: This is just my personal, average user opinion.
[Nexus 5 Q&A, Help & Troubleshooting] orangeirwin:
I have the same issue with my 32 GB white n5. Right under the sim tray. It has been in the official n5 bumper and not dropped. For what it is worth my HTC one x developed a similar crack at the thin part by the micro usb port.
[Nexus 5 Q&A, Help & Troubleshooting] ficklecycler:
Just piping in to let you know that I am yet another nexus 5 owner with the cracks on the side of my phone. one side I have a crack from the sim tray to the back panel, and sim to the screen. Other side I have a crack from both sides of the south end of the volume rocker. This is without a doubt a design defect. If the internal frame of the phone was strong enough to prevent this torsion we wouldn't be having this problem. Or on the flipside, if the plastic used on the sides of the phone was flexible enough to allow this movement, it would flex without breaking. It's one or the other but blaming the user is bull****.
[Nexus 5 Q&A, Help & Troubleshooting] vivanshah:
32gb n5, first batch, same issue. 2 small cracks from sim slot to screen & back cover. hasn't seemed to affect the operation at all, thankfully.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
There's no batches.
[Nexus 5 Q&A, Help & Troubleshooting] tanmayk:
My 16GB Black Nexus 5 also has hairline cracks around the sim tray

My 16GB Black Nexus 5 also has hairline cracks around the sim tray. One from the tray towards the back and another from the tray towards the screen! I bought it from the LG Store cause I couldn't wait for it to be delivered on the day of launch! :crying: Going to the LG center this weekend!!
[Nexus 5 Q&A, Help & Troubleshooting] tameracingdriver:
Not in this case, I've never had it in a case, OK its been dropped once but after it was dropped it didn't have any cracks in it, now it has one from volume rocker to screen and from headphone socket to screen.

I don't expect these things to last forever, but its only 4 months old, sadly I didn't get from Google either. Might just be enough for me to pull the trigger on an HTC One M8 as I was kind of eyeing those up anyway.
[Nexus 5 Q&A, Help & Troubleshooting] vin4yak:
That's really sad. It's just that the bezels near that area are very thin and prone to crack when a lot of pressure is applied. It's not a manufacturing defect.. it's just the way it is because of the thinness.

People who got their devices replaced under warranty for this are really lucky! :)

If I were you, I would buy a dbrand skin and cover it up. I don't see the upgrade to the m8 a significant one apart from the speakers. I would certainly wait for the next nexus device which has already entered rumorland! ;)
[Nexus 5 Q&A, Help & Troubleshooting] tameracingdriver:
Yeah I guess you're right... though the upgrade was mainly for expandable memory (I've got the 16Gb N5 after I swore I wouldn't buy that) and for the improved sound quality (my old One M7 was great through headphones and speakers), and the superior battery life (can expect double the endurance)... and I guess now improved build quality! :laugh:

I do still like the Nexus 5, and even now I do wonder if its worth splashing another 100 quid to upgrade, although I am veering toward "yes" :)
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Its just poor design. The company where I work use CAD designers. I enquired what it took to become one and its quite a lot. You not only need to be able to design aesthetically, but also you need to be an engineer, understanding the intolerances and behaviours of the materials you're working with. Will this plastic bend that far before snapping? Is this plastic strong enough to be this thin? Unfortunately, it doesn't sound like that last question was answered properly
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
So probably accentuated by people treating their phones roughly, would you say? Letting them bang around inside bags or putting them in tight pockets. Possibly also temperature related? Lots of heating up and cooling down could cause expansion and contraction issues, for instance.

Just trying to think why some seem unaffected when we all have the same plastic.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
I would imagine it is exacerbated when impact shock dissipates around the frame but no reason why anything you said couldn't also be the cause. Stress, torsion, impact, temperature. Not sure why mine happened
[Nexus 5 Q&A, Help & Troubleshooting] rlopez1987:
I have two hairline cracks too!

OK so I'm having the same issue with my LG Nexus 5 32GB. I purchased the phone the day it was made available on Google Play. I've always used a case on the device to protect it from this kind of stuff. The first case I had was a Spigen Air Cushion. I purchased the Yellow Bumper Case directly from the Google Play Store so I can charge the device with my wireless charger. Due to discoloration I then switched to a Ballistic Tough Jacket Maxx which is the heaviest duty case they sell for the Nexus 5. One day I took off the case to charge the device on my wireless charger and noticed a hairline crack by the SIM tray between the SIM tray and back door. Then today as I was Googling this issue I noticed another one between the volume rocket and the back door. This makes me kind of mad due to the fact that even after spending so much money on different cases to protect the device the device has cracks on the housing which seem to be a manufacturer defect as opposed to negligence.

:mad::mad::mad::mad::mad:
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
And the differentiation is?
[Nexus 5 Q&A, Help & Troubleshooting] rlopez1987:
I mean negligence on my part.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Ah OK. I thought you meant the manufacturer.
[Nexus 5 Q&A, Help & Troubleshooting] thor1k:
all hail google, lol

---------- Post added at 09:53 PM ---------- Previous post was at 09:41 PM ----------

that's a good question, but honestly IDK. Both my phones (original, and RMA replacement new) were fine, and the first one I dropped maybe 3-5 times never noticed (didn't check honestly...but think I would have) any cracks.

checking this newer one now, no cracks

honestly for $350 I think you guys shouldn't complain about minor issues like this, unless you want google to charge $400 and $450 to spend a bit more time designing the phone better. I'm just glad to have top of the line hardware for so cheap (IE not $600 and locked with mandatory contract).

Personally, both of mine have had light bleed issues that I just deal with because I'm not a tool and only notice them when the screen is completely black. Now, I RMA'd mine because the sensors (accel, proxi, light went bust-- no autorotate) and I guess that was just too much trouble for me to be willing to deal with especially after just 9 months.
[Nexus 5 Q&A, Help & Troubleshooting] ahmedmagdy95:
Just another one

I noticed that I'm having the same crack, so does it widen or do any sort of damage to the body of the phone itself?
[Nexus 5 Q&A, Help & Troubleshooting] Taufique:
same problem

Dude I have EXACTLY the same problem...even my phone is cracked at exactly the same spot in the same manner
[Nexus 5 Q&A, Help & Troubleshooting] hutchy69:
I'm sorry, but that argument is absolute bs. It doesn't matter if the device costs £20, £200 or £2000. I have every right to expect the device to withstand normal, reasonable day to day use (I. E. Not dropping it, not keeping it in a tight pocket etc.) And in any case, £350 is not exactly "cheap".
[Nexus 5 Q&A, Help & Troubleshooting] thor1k:
it's a budget phone for the hardware you're getting. why surprised with budget build quality?
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Its a poor design / poor choice of materials. Any mechanical CAD designer should know the tolerances of the materials used in their design. Its not a money saving exercise that's failed here. Its shoddy workmanship in the guise of the designer
[Nexus 5 Q&A, Help & Troubleshooting] hutchy69:
So because it's a "budget" phone I should expect the materials to fail within months? I can go out right now and buy a true budget phone for £20 and I bet it won't develop material failures within a few months.

To give an alternative example:

You go out and buy a Hyundai, which is pretty much the equivalent of a Nexus 5 in the car world. After 4 months would you expect the seals on the doors to start failing? Of course you wouldn't, and if it did happen then Hyundai would honour the warranty and fix it, and if they found it to be a fundamental flaw, they'd redesign it and issue a recall.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
To be fair, Hyundai would apply a formula to assess the probability of failure multiplied by the cost of repair versus the cost of a redesign and recall. There would have to be a lot of door seals falling off to warrant that cost. ...and that's a car with thousands in profit margin

There are a lot nor Nexus 5 without the issue than with so we're stuck with it now and that doesn't surprise me, given there's almost no profit on a nexus.
[Nexus 5 Q&A, Help & Troubleshooting] OptimusVDarwin:
I also have a hairline crack near the volume rocker and one next to the sim tray. F@#$!!! THIS!

Edit: black version, it's been in a Slim Armor Spigen case.
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
Did anyone have any luck getting repairs done through Google Support for this issue?

I called like 3 times and got denied 3 times.
[Nexus 5 Q&A, Help & Troubleshooting] OptimusVDarwin:
I never tried because I just noticed a new one near the volume rocker wtf
[Nexus 5 Q&A, Help & Troubleshooting] bblzd:
I was able to more carefully examine my phone for cracks during my most recent case switch. This N5 has been in use for 10 months mostly clad in various cases, no cracks to be found on my white model at this time.
[Nexus 5 Q&A, Help & Troubleshooting] GTI6speed:
Just noticed a crack right under the volume down rocker the other day. Really pisses me off considering I know for a fact I didn't cause it.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
No one will get this repaired.

I haven't tried myself to be honest though. I care a lot less than most.
[Nexus 5 Q&A, Help & Troubleshooting] alex97p:
i have this problem too, i have a lot of cracks on my nexus, something like 10 or 15, but the major problem is that a piece of plastic, under the volume buttons, and between two cracks, has fallen , so now i have a hole on the side of the phone...
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
Oh wow. I wonder what Google Support will say to that.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
"Goodbye"
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
So you can probably stop trolling and give valuable input and be helpful.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
How is the truth not valuable? And how is the truth "trolling"?

Or you want me to lie? Rather than managing your expectations? Anyone who doesn't agree with you is a troll? Perhaps it is you who is the troll?! In fact I believe you've proven that on multiple posts already so perhaps you should hold your tongue until you have something valuable to say!
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
I guess I hurt your feelings to deserve so many words lol. But seriously, your last post in reply to my question was a troll reply. Because there are new developments in this thread I am asking a question, to maybe have the person who has this issue and posted last contact Google and find out what they say.

I do not think anyone who has this issue and read your reply found it useful.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Luckily for everyone else you can only speak for yourself. That IS what they will say.

...and yes, it did hurt my feelings. Calling anyone a troll is purposely hurting feelings...particularly when aimed at someone who evidentially submits a lot of valuable input into this forum.
[Nexus 5 Q&A, Help & Troubleshooting] danarama:
Well maybe today I am wrong. They won't cover it for warranty but those of you who live in the US and bought from play may be in luck

https://plus.google.com/u/0/112388905911207219927/posts/aQfjgaZmFAb
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
Oh wow! That would be super sweet.

Im calling after work.

Taking back my earlier Troll comment!

You sir are getting a tank you button click.
[Nexus 5 Q&A, Help & Troubleshooting] coolmaster121:
Here is how to contact Google Play Support Hardware team:

https://support.google.com/googleplay/table/6068053?hl=en&ref_topic=3398569
[Nexus 5 Q&A, Help & Troubleshooting] zcucurullo:
I have the same problem, and the same case logic case. My problem is for using the phone on my pocket. Sometimes it bends more than it should when getting it out.
[Nexus 5 Q&A, Help & Troubleshooting] alex97p:
i just called for the warranty, they will send me an email, and then i will have to send some photo of the phone.

I hope everything goes well.