yashsingh1/xdaforums huggingface dataset:
[One (M8) Accessories] Oditius:
I think Slickwraps is being a bit too picking on the quality of chrome. I mean, come on, there are just cool skins, but they are not permanent. One drop on concrete, even if it doesn't damage the phone will just ruin the skin no matter how high the quality. I see chrome skins on eBay all the time, if I wanted to I could cover my SUV in chrome. I think slickwraps should lower the standards a bit, and get a different manufacture. I can't spread the word of Slickwraps work, if I can't see it on my phone. :( I am happy with my blue chrome, I have 2 M8's, the other is just sitting doing nothing till the Chrome Wrap I ordered comes in. (And the folks in the other M8 forum get the ability to flash WP on to it. ;)
[One (M8) Accessories] th3:
My issue isn't with the Chrome skin.

Its for the other skin ordered along with it, and the total lack of customer updates and replies (to me). They owe me that, they have my money!

Helping some and keeping others stranded does not change this situation.

This debacle just reminds me of agency recruitment services who overtaxed you for months so they had extra dough to use for their business/stay in the positive. They would use similar excuses, but these excuses are old to me.

Their job is to sell us a product and make money from it. They owe us at least personal communication and updates. Cost cutting on this is not proper business. If I reverse the situation, how would it be if they shipped both products and I use them for months without any payment or updates to them?

Sent using Tapatalk
[One (M8) Accessories] ext109:
Any info? I already tried through live chat support but they told me to contact local customs... But honestly I have no idea how to do that here. Besides, the tracking being stuck on Chicago seems a bit odd too, last time USPS gave me a notification first when it arrived in the Netherlands and then later when it got to customs. I.E. I think it hasn't even arrived at customs yet
[One (M8) Accessories] cardozclive:
Probably the worst service I have ever faced. Courier provider USPS sucks. It's been 4 days since the product arrived at Chicago. And since then there has been no update.
[One (M8) Accessories] Guich:
You aren't the only.

I ordered some skin the 2nd of sept. and they arrived in Italy the 11st.

And i haven't saw my skin yet.
[One (M8) Accessories] Tower1972:
Once it leaves their hands they have NO control over it. People with shipping issues that pertain to USPS or any other carrier should contact said carriers
[One (M8) Accessories] cardozclive:
In that case [MENTION=5582214]slickwraps[/MENTION] should tie up with a reputed courier service providers like DHL, ICC WORLD or bluedart. Inspire of many people complaining about the shipping they haven't changed the logistic. I mean what on earth are you thinking when you are doing a business. Their role doesn't end once the product is shipped. I would rather prefer buying a product from an alternative brand on eBay or Amazon. They keep the full track of the shipment and keep notifying the buyer. Amazon ships product within 6 days from US to India.
[One (M8) Accessories] BigfootWallis:
It's simple, costs to the company are prohibitive, and clearly Slickwraps does not have the monetary sway Amazon does. Slickwraps offers a great service at a great price. I can't speak for shipping outside the US, but I haven't had any issues at all with them. <3 Sorry some of you outside the US are having trouble with the carrier.
[One (M8) Accessories] anomalos:
I ordered the skins in august, were shipped 08/08/2014 to present anything, I sent an email to get a reshipment but I have not gotten any response ....
[One (M8) Accessories] Kane5581:
Lol usps is great. I make a living on eBay I have 90,000 feedback I've used every shipping service there is and usps is twice as reliable as the next closest competition, and far more timely. If you don't like them you are either the most unlucky person on earth or you are too stupid to type your own address. Usps has a 99.9% success rate in my experience, ups once lost 3 unrelated packages in a row.
[One (M8) Accessories] iKoolkid:
They track it if it leaves the US if you SPECIFY so. You're complaining how they dont track, but you seemingly didn't do so when you asked about it. It was probably shipped to Chicago for Ohare for international shipping. Slick wraps also sells on eBay. But it's rather hard for a smallish company based in in Andover, kansas to get one of those companies instead of usps, which is a US company have no reason to give free tracking on international orders that are not even in their country, alongside with its degrading financial status. Most orders are ordered for us residents too, so why take all that trouble to get free tracking for outside orders and faster times, when it rarely will be utilized. Like come on, why bother have some outside company literally pick something up that is smaller than a piece of paper, all the time, every time someone orders outside of the US, to be shipped to different countries, all just for a small shipment? They're located in Kansas for god sake, and they got to ship to the nearest international airport! Also you ignore the fact that they said that one, you can't track international packages if they leave the US if you didn't specify, and two, they are not responsible if something happens to it? How do they know it didn't get to you if they can't track it with ease? Maybe you're lying about receiving it, maybe it fell into the ocean, and they shouldn't be liable for that. Also, it seems like you ordered 9/7, meaning it's still 11 days. It takes 12-15 for international orders.

Sent from my HTC One m8
[One (M8) Accessories] cardozclive:
Dude. If you haven't read my post, read it again. Go two pages back. I posted my problem. The shipment is showing as arrived at Chicago for last 6 days now. It doesn't say departed from Chicago to cargo or international address. And I am not the only one complaining about the shipment. See the post above your post. There are plethora of people complaining of non delivery of product. And in regards to the logistics. Iccworld, dhl, and bluedart are more reliable anytime.
[One (M8) Accessories] iKoolkid:
It doesn't say so probably cause they don't track the shipment at the airport. So they don't know if it has or not. Also, it might be in customs right now, for all you know. And also, like I said, those couriers not practical for things that are smaller than a piece of paper. Why do you think usps is expensive, where they literally need to come for sometimes one, maybe a few more orders and leave? It's already impractical, and with more companies like that, you'd be paying more for shipping than for your product.

When did you email them? If more than 30 days after, you're out of luck.

Sent from my HTC One m8
[One (M8) Accessories] anomalos:
I contacted them by email on the forum and then twice ... the first unanswered maybe it was my fault that I have written in Italian, the second time he told me Mr. Matt Bliss

Hello,

That I am sorry your order hasnt arrived yet. International orders can take time and unfortunately they do not track outside of the United States. I recommend contacting your local customs office to see if they have received it. If you do not have the order after a full 30 days, please let me know and I can reship it to you.

Respectfully,

Matt B.

SlickWraps Support Team

he asked me as I passed the 30 days that I have not arrived nothing but got no answer ....
[One (M8) Accessories] ext109:
Day 33

Still no sight of the slickwrap. I did find other people who have been waiting as long as, or even longer than, me. This made me feel a little happier because it means I'm not alone. [MENTION=5582214]slickwraps[/MENTION] shows his face around here every now and then, but usually doesn't interact with us. The month has been long and tough, but I feel like we're going to survive. We're gonna make it. We have to! Together.

In all seriousness, 33 days is a bit long and I'm not the only one here that's been waiting for over a month. I'm a huge fan of [MENTION=5582214]slickwraps[/MENTION], especially thanks to their support in the past, but this little fiasco is starting to give me second thoughts... :(
[One (M8) Accessories] OsirisPrime:
Well, I'm waiting for my ordered CHROME wraps since end of June... :(

That's now more than 2.5 months...

I think I will have switched to another mobile before I will get my CHROME wraps, I already paid for. :mad:
[One (M8) Accessories] Guich:
Slick arrived today!

And it's awesome.
[One (M8) Accessories] Oditius:
[MENTION=5296010]slickw[/MENTION]rap I am tired of waiting for the chrome, how about switching it to the black one and send that?
[One (M8) Accessories] iKoolkid:
Black one? Wut is that. But I'm getting tired of waiting but I really don't mind rn I got another wrap on my phone rn and I can wait

Sent from my HTC One m8
[One (M8) Accessories] Oditius:
I went on slickwrap.com and talked to the CSR there, they have a black wrap, Glossy or Matte. I asked if they can change my Chrome order to the glossy black wrap, I should get it in a few days... I have blue chrome from another place on my main M8, I wanted the Chrome on the spare, but I decided after 2 1/2 months I don't want to wait, so he is sending me the Black Glossy one....
[One (M8) Accessories] h3ck:
I have the black matte wrap and it's been my Fav and longest one (do to preference not issues).

Sent from my HTC M8
[One (M8) Accessories] ext109:
Okay, so the wraps just arrived here.. But with unexpected import charges! €20!

Seriously though? €20 import charges over a €30 envelope full of stickers? Surely this can't be right.. wtf government

Not your fault slickwraps, you did your part. Forget my last post about second thoughts, they're gone :D you're my #1 favourite wrap provider again.
[One (M8) Accessories] slickwraps:
Missing order

Hello anomalos,

I am very sorry that you have not received a reply from our Customer Service regarding the 30 day mark. Unfortunately because the shipment will not track through USPS once the item leaves the country, and can at times be delayed by customs, we do see packages arriving late from time to time. With that said I am happy to help solve this problem for you! Please provide me with your Order number and I will personally look into this matter for you, so that we can get you your order as soon as possible.

Thank you, and I apologize for the inconvenience.

Pauline K.

Slickwraps.com
[One (M8) Accessories] slickwraps:
Wraps arrived

Hey thom109,

Thanks so much for post, we're happy too see you've received your wraps! We're very sorry for the wait and the import charges you faced, we definitely wish there was something we could do about customs delays and taxes :mad:

nevertheless we're glad you like your wrap! :) if you get the chance to post a picture of your Slickwrap'd device, we'll be sure to share it!

Best Regards,

Pauline K.

Slickwraps.com
[One (M8) Accessories] anomalos:
The order number is 214796 Placed on 08.08.2014

Thanks for your help
[One (M8) Accessories] Tower1972:
Another new rep? What happened to Katie and Weston lol... Fresh meat guys....lets get her!!!

Well since I am not home when your chat lines are open and I work till 5pm central time (the same time your 866 number shuts off) I guess I will just do this here.. I would like to cancel my order of the Chrome Wrap, and the camera lens covers placed on June 13 order #206888

I should receive the full 30.31 which included shipping since my items have not been shipped yet...

3 months is far to long to wait for a wrap...limited edition or not. Sorry guys, I waited as long as I could.
[One (M8) Accessories] slickwraps:
Chrome order

Hey Tower1972,

I'm the new Katie here on the forum :) I'm really sorry to hear that you have had trouble reaching us regarding your Chrome order. Unfortunately we've had some problem with our supplier and are still waiting before we can proceed with manufacturing. However, with that said I completely understand your frustration with the wait time.

We would hate to lose your business altogether and would like to offer to refund your shipping costs as well as have you select any two wraps that you'd like for your phone in place of the Chrome wrap.

Please let me know if this is something we can do for you. If not, I am happy to get your order cancelled and refunded if you would prefer.

Thanks!

Pauline
[One (M8) Accessories] cardozclive:
Any restitution for my order. Have you even seen my post some pages back?

No reply nothing. Now I understand what kind of service your'll provide.

Your's faithfully,

Another frustrated customer.
[One (M8) Accessories] Tower1972:
Katie wasnt even here long..what did you guys do with her!!!

Anyway I know all about the set backs you guys had, if you browse this thread, its been mentioned to us and I remember getting an email from someone explaining the set backs and the lack of "quality" material from the supplier. While I do thank you for the offer, I am going to pass and just ask for the refund. I am still using the Broken Glass wrap I got from you guys some time ago, and ill just keep that one on for the time being :D
[One (M8) Accessories] nyxk:
Got my wrap after a week, came faster than expected. (Canada)

Carbon white, quality is great! Although some cutting problems on the bottom part (looks like a improper cut). Otherwise it looks super nice!

Wish I had another camera around to take picture though...
[One (M8) Accessories] iKoolkid:
I'm wondering what bottom part? Like the side piece thing or the really big piece

Sent from my HTC One m8
[One (M8) Accessories] Oditius:
I got my black wrap today. To replace the chrome one I ordered and never received. So what did I got for my 2 1/2 month wait? Looks like I will have to use the razor blade to trim it a little better. But no letter of apology for taking the money and holding it without a weekly updates or anything, except when people keep demanding to know. Sorry, I am not a happy customer. But that is O.K., the black skin is cool. And I might even put it on my phone. Really wished I could have got the chrome, but I plan to upgrade in a couple months.
[One (M8) Accessories] slickwraps:
I'm still here..

We're a small team i've been bounced around. :)

If anyone ever needs anything please feel free to reach out to me directly weston.pierce@slickwraps.com.

Weston
[One (M8) Accessories] gtg465x:
Yikes. Had to remove my cork wrap today for warranty (broke my screen, getting free replacement with HTC Advantage though) and it left a bunch of sticky residue. Hope I can get this stuff off without damaging the finish. Think I will skip the wrap on the replacement phone and go for a traditional case because of this issue.
[One (M8) Accessories] cardozclive:
At least have courtesy to reply to the PM's.
[One (M8) Accessories] slickwraps:
Please contact support@slickwraps.com

Thank You!

Weston
[One (M8) Accessories] slickwraps:
This shouldn't be an issue, as the adhesive is infused into the cork and is formulated by 3M for mobile device applications. Please email us at support@slickwraps.com with your order # and photos if you have them.

Thank you.

Weston
[One (M8) Accessories] th3:
They never gave me anything yet, in place of my black leather and chrome order. No replies, no apology, nothing!

Sent using Tapatalk
[One (M8) Accessories] slickwraps:
Thank You! :)

Weston
[One (M8) Accessories] LenAsh:
Thread cleaned....

Guys - let's stop ping-pong accusations.

The OP has provided various means of contact and appears to be offering means of resolution. So take it off line.

Likewise, can we avoid making statements about the pros and cons of individual region's postage etc....

Thanks
[One (M8) Accessories] slickwraps:
International tracking

Hello,

I am sorry that we did not get back to your post, I've been working back through the thread trying to reach everyone as soon as possible. Looking back at your posts I see that you have not received tracking since Chicago. Unfortunately USPS International shipments will not track outside of the US. This means that while the package is still on the way, you will no longer see the tracking update after it leaves the international exit point in Chicago. The Post Office is working to provide this service for all international customers, but they are they are not yet there.

Please note that orders generally take 10 - 15 business days to arrive. If you can provide me with your order number, I can personally look to see what day it left our warehouse and approximately when it will arrive to you.

I am sorry for the inconvenience, and we appreciate your patience.

Best Regards,

Pauline K.

Slickwraps.com
[One (M8) Accessories] slickwraps:
Refund

Hello,

Thanks for getting back to me. No problem, I will have the refund taken care of for you this afternoon. You will receive the full refund including shipping. Please let me know if you have any further questions. Sorry again for the inconvenience!

Best Regards,

Pauline
[One (M8) Accessories] slickwraps:
Reshipment Order 214796

Hi anomalos,

I have contacted our Support Department regarding your order. They are going to go ahead and reship the order to you, you should receive new tracking information once the item leaves our warehouse. Please let me know if you have any further questions.

Best Regards,

Pauline
[One (M8) Accessories] slickwraps:
Chrome order

Hello,

I am very sorry for the wait you have endured regarding the Chrome wrap. Unfortunately we are still waiting on our supplier to come through with the material. With that said, you can still hold out for the Chrome and we can update you with any news we receive (although we are not able to give an estimated date). Or, if you would prefer, we can switch out the Chrome material and instead have you choose 2 wraps of any style in its place. I know it won't be the Chrome material you were looking forward to, but hopefully it will help to make up for the wait time you have endured thus far.

Please let me know if this is something you are interested in.

Best Regards,

Pauline

Slickwraps.com
[One (M8) Accessories] cardozclive:
[MENTION=5582214]slickwraps[/MENTION]

There you go.

Order no 218770.
[One (M8) Accessories] crazyjimbo:
Just sent an email to cancel my order #210199. Really disappointed, and I know it's not all Slickwraps' fault, but I ordered the chrome wrap in June and haven't gotten an update email in more than a month. This is probably the worst ordering experience I've ever had and I just want my money back.
[One (M8) Accessories] th3:
I'm doing the same thing right now. My last email complaint and to cancel and refund me is still unanswered (19 Aug)

Sent using Tapatalk
[One (M8) Accessories] anomalos:
thanks really hope that this time they get to

at my house :good:
[One (M8) Accessories] BigfootWallis:
Hello Pauline and Weston!

I've gotten several skins from you, all wonderful. =] I've seen your mood skins and I'm really interested in one for my HTC one m8. I was wondering if there was any chance you have a mood skin in the works for my m8? <3 thanks for the great feedback and service.

Thanks

-Donny
[One (M8) Accessories] ext109:
Love the wrap :) unfortunately the top piece (over the power button) didn't stick for long though... The sides of it came loose and the whole piece got pulled off in my pocket. Luckily I did make some pics before it happened
[One (M8) Accessories] slickwraps:
Hey Donny,

Thanks for reaching out to us! We do not currently have any plans to release Mood for the HTC One (M8). Unfortunately the material doesn't work so well with the design of the phone. If this changes, however, we'll be sure to let you know!

Thanks again!

Pauline
[One (M8) Accessories] slickwraps:
Hey,

Thanks for sharing the picture of the finished product! I'm really sorry to hear the problem you were having with the top piece, if there was any oil or dirt on the phone, it could have affected the adhesive. If you still have the top piece, a hairdryer should help to re-activate the adhesive and help it adhere better to the phone. If this is not longer possible, please let me know and I can talk with our Support Team about getting a replacement piece sent out for you.

Thanks again!

Pauline
[One (M8) Accessories] BigfootWallis:
Bummer =] oh well, another quick question, I'm pretty interested in the blue glow-in-the-dark skin, in the pictures of it I can't see if it wraps around the sides like a normal wrap or is just the back like your cork wrap. Thanks for the speedy feedback.

Thanks =]

- Donny
[One (M8) Accessories] slickwraps:
Chrome order

Hello,

I'm very sorry for the experience you have had with your Chrome wrap orders. Unfortunately we have been waiting on our supplier of the material, and they have yet to give us an anticipated date. With that said I understand your frustration, and again apologize for the wait you have endured, as this is not a normal experiencing when ordering from Slickwraps.

We would like to extend an offer of replacing the Chrome wrap you ordered with two wraps of your choice. Please let me know if you would like to do this. However, if you would prefer a refund, we can also do this for you.

[MENTION=4489677]crazyjimbo[/MENTION], you should receive a response from Support regarding your email. If you would like to take the offer of replacing the wrap with different styles just let our support team know.

[MENTION=2496746]th3[/MENTION] please let me know your order number as well as how you would like to move forward, and I will pass that on to our support team.

Thank you, and I apologize again for the inconvenience.

Best Regards,

Pauline
[One (M8) Accessories] slickwraps:
HTC One (M8) Glow Wraps

Hi Donny,

No problem! The HTC One (M8) glow will come with the Back, Front, Top and Bottom pieces. It will, however, not wrap around the sides of the device. Below is the link to the product, there you can see pictures from each angle in order to see the coverage it offers!

http://www.slickwraps.com/HTC-One-M8-Glow-Blue-Skin-p/sw-one8-glowblu.htm

Thanks!

Pauline
[One (M8) Accessories] cardozclive:
Any updates on my order?
[One (M8) Accessories] slickwraps:
Order 218770

Hello,

Thank you for providing your Order Number. I have spoken with our Customer Service department, and your item left our warehouse on 09/08/14. Generally items are received within 10 - 15 business days, today being the 11th business day. So, you should receive your item by next week. Please keep in mind we can sometimes see slight delays due to customs checkpoints, however this is on a case by case basis.

Please let me know if you have any further questions.

Best Regards,

Pauline
[One (M8) Accessories] OsirisPrime:
Hi Pauline,

Thank you for your offer. Yes, please cancel my three (!) chrome wraps I ordered on 6/22/2014 (order number 208114). I don't want to wait any longer.

As my wife just ordered an iPhone 6 and I may switch to an iPhone 6 plus soon, can you please send me the following four wraps as a replacement for the three chrome wraps I just canceled:

- one "iPhone 6 Plus Silver Carbon Full Body Wrap"

- one "iPhone 6 Plus White Carbon Full Body Wrap"

- one "iPhone 6 White Full Body Wraps"

- one "iPhone 6 Glitter White Full Body Wrap"

Is this ok for you? if not then please refund the three chrome wraps.

Otherwise: as I already mentioned some posts ago, I already had to pay customs and taxes for the three chrome wraps as they were mentioned on the customs slip on the last package I received (although they were obviously not in the package). So please send the replacement wraps with a value of $0 on the customs slip or I will have to pay customs and taxes again. Maybe you will have to state the wraps as replacement in order to be able to have a value of $0.

Thanks and best regards,

Chris
[One (M8) Accessories] slickwraps:
Hi Chris,

Thank you for the reply. We are happy to do the exchange for you. Please check your inbox as I have replied to your PM as well. :)

Best Regards,

Pauline