[General Accessories] benbee:
Hiya everyone,

i bought a SD card on mobilefun.co.uk. As it was not working on my HTC Wizard, i sent it back to get my refund. Several emails later, in which i tried to find a solution that is satisfactory for both sides, i decided to give up.

I 60 pound on that, so be aware of mobilefun.co.uk. The problem is, that i stayed in the UK for six months and i'll be going back to germany soon. But at least, i can warn all of you buying from mobilefun!!!

To give you proof for this, i added all the emails i sent and they sent:

1.

'customer.services@mobilefun.co.uk'	Refund for order no.: MF843859 11.06.2006	2 KB

Dear Sir or Madam,

I sent you the 2GB SanDisk card back (order no.: MF843859) and i'm still waiting for my refund. The card arrived you nine days ago now.

Thanks

***

2. In reply to 1.

Ross Calvert	Re: Refund for order no.: MF843859	13.06.2006	10 KB

Dear Customer,

Thank you for your email.

We are sorry to inform you that we cannot cancel your order as it has already been dispatched. If you do not require the items anymore, please download the form below and return with the unwanted items to Mobile Fun:

http://www.mobilefun.co.uk/download/mobilefun/returns.pdf

Once the item/s have been received, a refund will be issued for the items.

A refund will be for the returned goods only and will not include any carriage costs paid to us.

DO NOT REPLY TO THIS EMAIL

--

Kind Regards

Ross Calvert

Customer Services

Mobile Fun Limited

3. in reply to 2.

'Ross Calvert'	AW: Refund for order no.: MF843859	13.06.2006	5 KB

I did return them already. I even got the confirmation from the post office that you got it back. (Post Office Track and Trace Reference No.ZU984860567GB ) "Your item with reference ZU984860567GB was delivered from our EASTERN BIRMINGHAM Delivery Office on 02/06/06". I filled out the form you mentioned below.

Thanks

***

4. in reply to 3.

Dear Customer

Thank you for your recent enquiry

I can confirm that the refund that was outstanding on your order has now been refunded onto the details that were provided when placing your order.

Please allow up to 3 working days for the monies to become visible in your account

DO NOT REPLY TO THIS EMAIL

--

Kind Regards

Ross Calvert

Customer Services

Mobile Fun Limited

5.

'Ross Calvert'	AW: AW: Refund for order no.: MF843859	21.06.2006	6 KB

Dear Sir or Madam,

I'm a littlebit displeased on how things are going on. At least i expect an answer on my emails! Furthermore i'm still waiting for my refund!

***

6.

Chris Yetton	Re: AW: AW: Refund for order no.: MF843859	23.06.2006	16 KB

Dear Customer

Thank you for your recent enquiry

I can confirm that the refund that was outstanding on your order has now been refunded onto the details that were provided when placing your order.

Please allow up to 3 working days for the monies to become visible in your account

DO NOT REPLY TO THIS EMAIL

--

Kind Regards

Chris Yetton

Customer Services

Mobile Fun Limited

7.

'Chris Yetton'	AW: AW: AW: Refund for order no.: MF843859	Di 27.06	11 KB

Dear Sir or Madame,

The refund you said you sent is still not on my account. Is it possible to get one of your products instead?

If nothing's gonna work, you'll leave me no other choice and i'll have to take further actions! But i would be pleased if we can solve this problem together, to our both satisfaction.

I'm looking forward for your response. By the way, i would be happy to get personalized emails, no ready made ones!

***

8.

'supervisor@mobilefun.co.uk'	Last try... Refund on: MF843859	Mo 19:45	96 KB

Dear Sir or Madam,

This is my last try, to solve things satisfatory for both sides! If you do not respond within three weekdays, i will take further actions!

I sent you several email on getting my refund for the order no.: MF843859. I received to emails, saying that you sent the refund and that i'll may have to wait up to three workingdays. However, i still don't have the money! All i got, were automated emails. This is absolutly not acceptable.

I'll still leave you the offer to sent me my refund or a voucher, to get something else.

***

Annex:

The emails i've sent and received.

9. Totally out of context

Dear Customer,

Thank you for your email.

We are sorry to inform you that we cannot cancel your order as it has already been dispatched. If you do not require the items anymore, please download the form below and return with the unwanted items to Mobile Fun:

www.mobilefunlink.co.uk

Once the item/s have been received, a refund will be issued for the items.

A refund will be for the returned goods only and will not include any carriage costs paid to us.

DO NOT REPLY TO THIS EMAIL

To respond to this ticket, please reply to this e-mail (without modifying the e-mail subject).

You can rate this response and send your comments here: http://www.mobilefun.co.uk/tickets.htm?ticket_id=285598

Kind regards,

Chris Yetton

Mobile Fun Limited

http://www.mobilefun.co.uk/