yashsingh1/xdaforums huggingface dataset:
[G2 Q&A, Help & Troubleshooting] RedTiki:
Running out of things to try

I have had the exact same issue since updating to 4.4.2 on my LG G2. I had to reset the Google framework app to finally get the update after weeks of trying. So initially thought the error was due to that. So I factory reset my device & still get the errors.

I have tried clearing cache, data, uninstalling all updates to play music. Still the same problems.

Updated the play app & still no resolution.

When I'm on mobile data I get the error on every song I play. On Wi-Fi I can go 5 to 10 songs before the same error pops up.

I have contacted T-Mobile & they confirmed that a lot of users have reported this after the 4.4.2 update me not just with the G2 but also with the galaxy S4 & note 3 after updating to 4.4.2 as well. I told them all the trouble shooting I've done & they told me to contact Google to find a solution.

Google play music support was unaware of this issue & after running me through the same steps told me to contact LG

LG once again was unaware of the issue & tired running me thorough the same steps again. Their conclusion was that my phone/the app was having trouble communicating with the Google servers. & directed me back to Google or T-Mobile.

So it's really frustrating since 4.4.2 has fixed a lot of my other issues (GPS, Bluetooth meta data, etc) but has given me a different & so far solution-less problem. :banghead:
[G2 Q&A, Help & Troubleshooting] KYT:
My wife's G2 is doing this as well.

I did dig up a thread from Android Central from last year where some people suspected some process needed for their Chromecast was somehow interfering.

Just curious, how many of you with this issue also have a Chromecast?
[G2 Q&A, Help & Troubleshooting] RedTiki:
I have a couple of Chromecasts. Before the 4.4.2 update my G2 would not cast a full song or two onto the Chromecast. But after the update it's the other way around. It will cast fine with no errors but won't play a full song on my phone.

Did you know what about the Chromecast was causing this issue? Was it the Chromecast app?

---------- Post added at 02:27 PM ---------- Previous post was at 02:08 PM ----------

I tested out a couple of scenarios for at least playing songs that were cached on the device.

Had the same problems with data turned on & off. & even in airplane mode.

The only time it played without the playback error was when I took the SIM card out. It's a bit strange I know, but I'm going to see if maybe getting a different SIM card form T-Mobile does anything to this issue.

---------- Post added at 02:51 PM ---------- Previous post was at 02:27 PM ----------

Here's the acknowledgement from Google on the issue!

Hello I understand you are getting a Music Playback Error on your LG G2 after updating to the Kit Kat software. I want you to know we have a team of specialists working very hard to resolve this issue. At this time their is a compatibility issue with the newest version of Kit Kat that was rolled out by the carrier to the LG G2.

We are working very hard to resolve this and I apologize for any inconvenience this may have caused. I'd recommend using a different device for now but I totally understand if you wish to cancel the service. If you'd like I can cancel this subscription and refund you for your troubles. Please let me know what you decide, I'll be in touch with you as soon as I receive a response from our engineers.

If you have any other questions or concerns feel free to reply directly to this email for additional assistance or contacts us at our Google Support site for further information.
[G2 Q&A, Help & Troubleshooting] KYT:
No, I had just find a whole bunch of other threads for different phones from last year where people started having issues with google music who used Chromecast. It occurred to me that we have a Chromecast, and my wife uses it. I haven't used once, we both have T-mobile, but I have a Nexus 5. So I was just wondering if everyone else with a G2 and the same problem also had a Chromecast.

Maybe there's some service the Chromecast uses that foobars something Music uses. Someone else had mentioned that when Music errors like this, they restart their phone and if works properly. Maybe that Chromecast service doesn't start on boot, and so it doesn't cause an issue until after it is used.

*shrugs* just a theory.
[G2 Q&A, Help & Troubleshooting] mastagw89:
I don't have a Chromecast. I wrote to Google, and replied they consulted my case to a higher tier. I hope they can fix it in the Play Music app. I'm waiting for newer informations. :)
[G2 Q&A, Help & Troubleshooting] Roeleboel:
I also have the same problem andere its gettin worse everyvday. I tried it with an older version of play music but with no luck.

I hope they come with a fix soon because its getting really frustrating.
[G2 Q&A, Help & Troubleshooting] ibsi:
Same problem here. On my old SGS2 all was fine. With my new LG G2 I have this issue too. Sometimes all fine, then it stucks every minute/second.

Android 4.4.2
[G2 Q&A, Help & Troubleshooting] agalenko:
really annoying bug

Same error here on T mobile LG G2 running KitKat. Sometimes Google Music just works but then it wont play a thing for a while. Especially frustrates me when I am driving or when at the gym. :mad:
[G2 Q&A, Help & Troubleshooting] froggie3484:
im having the same issue.. if i am on mobile data or wifi. if i turn them off i will get the err less, like 2 or 2 songs. this is my primary source of music!! please help
[G2 Q&A, Help & Troubleshooting] Krayziepop:
Finally managed to get a Logcat with all the details of the crash. Lots of information in this... The process "Nexstreaming" goes haywire when the crashes happen. Lots of A2DP references as well. Hopefully somebody can make heads or tails of all of this.

I had one song playing on loop during this Logcat. This particular song crashes more often than any other in Google Play (for me anyway) . I'm wondering if the audio subsystem is getting flooded with too much bandwidth for the BT codec to parse?

https://app.box.com/s/4ll2w5dwvz4429tmqu2m
[G2 Q&A, Help & Troubleshooting] BlackDino:
Such an annoying issue.

Even with pinned music it won't always play
[G2 Q&A, Help & Troubleshooting] Krayziepop:
Funny thing I'm noticing is that - especially with pinned music - if a song crashes the player, it's highly likely that it'll crash the player again at the same point in the song. I have several songs that I can predict the exact places where the song will quit. It's not consistent from play to play though.
[G2 Q&A, Help & Troubleshooting] XxZombiePikachu:
Hey so I decided to come here and take a look, what exactly is the problem you guys are having with Google play music app, is it only while streaming with Bluetooth or on both WiFi and Bluetooth, are songs bought from the play store or from you computer? Any details will be appreciated
[G2 Q&A, Help & Troubleshooting] PAGOT:
On G2 where every MB is precious(16GB) no way I gonna put on it music. For me it's the streams. I am feeling lucky radio to be precise. And problems I get sometimes as the good ppl have described. (Finally joined the KK ranks with all its faults... woohoo)
[G2 Q&A, Help & Troubleshooting] Fwosh:
Probably if happens on my gpad 8.3. Never had this on nexus 5 running kit kat

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] DeeDroid:
Anyone knows if this also happens on the G3? I'm thinking about trying one of these G3-Stock-Roms that have recently been ported to the G2. If I knew they fixed that error, I would already have flashed. Has anyone tried that yet?
[G2 Q&A, Help & Troubleshooting] by_the_dog:
I'm trying to spread (spam) this problem everywhere I can think on the internet. Need to get this corrected.

My rooted and slightly mod'd G2 is freaking great with the exception of this major pain in the ass thing. I do not want to move to Spotify - I think I'd rather just get a different phone.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Sent from my LG-D802

---------- Post added at 07:45 AM ---------- Previous post was at 07:42 AM ----------

I know exactly what you mean. The only problem being that this isn't just a g2 problem by the looks of it. Even heard a friend say he has this on htc one M8. As to regarding Spotify, been using for a week and the service is OK but the actual app is a complete mess.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] by_the_dog:
I disabled the LG Music App last night, then disabled Google Play Music (clearing cache and data for both apps as well before disabling), rebooted my device, and reinstalled google play music.

Then went on a short drive to pick up some food, maybe listened to 20 minutes of music, and had no playback errors. That doesn't mean anything so far, so I am going to test it out today.

Well, I just noticed that my phone just updated Google Play Music. I'm wondering, is that because I uninstalled the app (or disabled it) and reinstalled it? Or is this a new update?

I will post later after I listen to music for a while.

*****************ALREADY WITH THE MUSIC PLAYBACK ERROR AFTER 1 SONG. FAIL
[G2 Q&A, Help & Troubleshooting] Fwosh:
The last app update I had was dated 30 may

Sent from my LG-D802

---------- Post added at 01:35 PM ---------- Previous post was at 01:32 PM ----------

I did try the same method with the lg software and it didn't work

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] mag13:
I tried it and it works fine.
[G2 Q&A, Help & Troubleshooting] ford12acing:
never had this issue on my note 2. i will never own an lg product again, can't wait until the note 4 comes out so i can get rid of this g2
[G2 Q&A, Help & Troubleshooting] Fwosh:
I know people getting this issue on HTC one m8 and nexus 7
[G2 Q&A, Help & Troubleshooting] Atheosun:
Thank you for that information Fwosh. My urge to sell the G2 is lessened knowing this.

I saw you comment on Android Central about the issue :)
[G2 Q&A, Help & Troubleshooting] Fwosh:
Indeed you did, gotta spread the word!
[G2 Q&A, Help & Troubleshooting] GeneralMills777:
I got this when using Bluetooth speakers attached and listening to Google Music.
[G2 Q&A, Help & Troubleshooting] miljbee:
I can't understand why google hasn't yet fixed this. It's a shame. The problem has been identified months ago, they earn billions, and they can't spend a few days to fix a bug that affects a huge part of there users.
[G2 Q&A, Help & Troubleshooting] Ace42:
I've never heard of such a bug, I use this app on my LG OG & Samsung Vibrant, which are each on 4.4.2 (Vibrant on 4.4.3). I have songs purchased from the play store & on my SD card. I'll see if my kindle fire is okay on 4.4.2/3.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] by_the_dog:
But are you a subscriber to the all access streaming service? I think that is the difference here.
[G2 Q&A, Help & Troubleshooting] supremekizzle:
Haven't had the issue since I moved to Optimus G3 ROM!! This phone is perfect now!!!
[G2 Q&A, Help & Troubleshooting] Atheosun:
Awesome!

Any issues with the G3 Rom in general kizzle?

I may look into installing it if it is generally stable.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Very nice but again root is not the option.
[G2 Q&A, Help & Troubleshooting] supremekizzle:
The only minor annoyance I've seen is HDR not working in camera and a small hit in battery. Very minimal though. I'm actually amazed at the stability considering its a v1.0 ROM from totally different hardware from another country.

I'd say give it a try. Make a nandroid. Try it out and if you find you don't like it, restore your nandroid. Pm me if you need any help rooting or flashing.
[G2 Q&A, Help & Troubleshooting] ibsi:
I have it without all access :(, with my own uploaded Songs
[G2 Q&A, Help & Troubleshooting] Atheosun:
Very kind of you to offer the help. I will try to do it myself and if I run into any bother I will message you
[G2 Q&A, Help & Troubleshooting] Fwosh:
Any luck?
[G2 Q&A, Help & Troubleshooting] Atheosun:
I have not attempted it yet Fwosh
[G2 Q&A, Help & Troubleshooting] by_the_dog:
I agree that root is no t the answer. While I am rooted, I have chosen not to flash roms, as I enjoy the stock software with just a few tweaks that mods allow me to realize.

I submitted a complaint to LG via their website but have not heard back yet. Google's answer to me was to basically say it was an LG that they were working on.
[G2 Q&A, Help & Troubleshooting] Droid_Junky:
I've found that if I use Google now and just say that I want to listen to (artist name) and it automatically starts a station of that artist, I don't get the error. I have a 45 minute drive to work and haven't seen the error using our this way. Still sucks they want fix it already.

Sent from LG G2
[G2 Q&A, Help & Troubleshooting] Atheosun:
I got an error on the first or second song using that method, I am sad to say.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Using a loan htc one M8 here and been hours without a single error. Seems it is a g2 problem to me at least mixing with the gpmaa app
[G2 Q&A, Help & Troubleshooting] DeeDroid:
I finally switched to CloudyG3 1.1, an awesome G3 port, everything works including Google Music.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Just got a Gpmaa update 30/06/14 states bug fixes. We'll see..
[G2 Q&A, Help & Troubleshooting] by_the_dog:
I received an email from someone at Google who basically it was up to LG to fix.
[G2 Q&A, Help & Troubleshooting] Fwosh:
I spoke to a rep on the phone and he told me the same.
[G2 Q&A, Help & Troubleshooting] PAGOT:
Since we know its not only LG, this is bs.

Even if it was the case that something was broken on the KK from LG G2 specifics. I sure hope to get an better answer for a service I pay 8 dollars per month....

You can see how app devs work. I seen only once per my life a message like "Oh sorry if you are using Galaxy S XX, you are out of luck for the next system update"

Mostly it goes "Oh, its failing on your XX Mega Crunchy phone, can you give me specifics ? Possible a log?" By the next update "Fixed for the speciffic phone" bla bla bla ....

Also that other apps like spotify work without problem. This is a google problem, not LG, or not just LG ....

What I wanna say with this GUYs, do not let Google Reps bull**** you, give them a piece of your mind...
[G2 Q&A, Help & Troubleshooting] miljbee:
Google told me that the fix would come from both an LG Update and a GPM update.

Anyway, an APK update is much easier an quicker to push than a system update. Even if google is right and the problem is in the LG ROMs, google should implement a workarround in GPM and push it to G2 owners.

Obviously, there are some solutions to stream music to G2. Google seems the only one to not know how ... Seriously ?!
[G2 Q&A, Help & Troubleshooting] PAGOT:
Exactly....

Btw said not being just an LG problem, they might be able to use the fix more then once ...
[G2 Q&A, Help & Troubleshooting] marv_in_lbc:
I don't know - LG or Kitkat...

I do know that I've had this problem on my G2 and on my G Pad 8.3.

Just playing music or streaming on WiFi from both causes crashes.

But, streaming from the tablet, which has music stored on the external sdcard, also casuses crashes.

What's worse, is that it's completely random - a streamed track, locally stored, that crashes on my phone, will stream perfectly well on my tablet and vice-versa.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Yes my friend the same for me. I have both devices also

---------- Post added at 04:56 PM ---------- Previous post was at 04:12 PM ----------

Trying the new update on the gpad now.
[G2 Q&A, Help & Troubleshooting] mastagw89:
Hello!

Any news about the update? Is it still present?
[G2 Q&A, Help & Troubleshooting] Fwosh:
Well I ran it for just over 1 Hr on gpad 8.3 and not a problem. Had to turn it off by choice so can't say for sure... Anybody Else?
[G2 Q&A, Help & Troubleshooting] geoff5093:
It's not KK related, as it works perfectly fine on my G2 running Cloudy G3
[G2 Q&A, Help & Troubleshooting] Atheosun:
Have not received the update yet so I cannot comment yet. Hopefully it rolls out soon

Edit: I downloaded the APK and I have just played 12 pinned songs with no issue.

I will try streaming non pinned songs tomorrow.

It is looking good guys :)
[G2 Q&A, Help & Troubleshooting] Fwosh:
Just received another update...
[G2 Q&A, Help & Troubleshooting] mastagw89:
Hello!

Do you have any information about this second update?
[G2 Q&A, Help & Troubleshooting] Fwosh:
Well it seems to be fine so far on my LG gpad and that was having same problems as phone
[G2 Q&A, Help & Troubleshooting] Atheosun:
It truly is beautiful to have interruption free streaming on my / our G2's once again. Not one playback error since last night using 5.6.1608P.1252217.

Some very happy people in the G2 section on Reddit :good:

I left my G2 play all last night, and used it just there in the gym, issue free

I hope this is an end to our first world problem woes :p

Thank you everyone who contributed to this thread and and contacted Google / LG.

I wonder was it just Google who fixed the issue or did they coordinate with LG?
[G2 Q&A, Help & Troubleshooting] Fwosh:
I guess we'll never now for sure. But anyway ladies and gentlemen many thanks for all the posts and sharing of issues. Don't take it personally but I hope I never have to talk to you again in here on this issue. Other than that, see you in the forums and take care! Fwosh out :)
[G2 Q&A, Help & Troubleshooting] miljbee:
Please, could you share the url where you downloaded the apk ?

Thanks !
[G2 Q&A, Help & Troubleshooting] Atheosun:
There you go man (down at the bottom of the page)

http://www.androidpolice.com/2014/0...mited-to-5-smartphones-and-more-apk-download/
[G2 Q&A, Help & Troubleshooting] by_the_dog:
Installed around lunch today and have been streaming error free on and off all afternoon. This saga may be over!
[G2 Q&A, Help & Troubleshooting] miljbee:
Thanks Man !
[G2 Q&A, Help & Troubleshooting] Daddario:
I didn't get the update yet over the play store on my LG G2 D802, but I installed the linked version above and I can confirm it is working without flaws again. I'm glad I didn't cancel my all access! Let's hope we do not have trouble with all access in the future again!
[G2 Q&A, Help & Troubleshooting] magestic1995:
The new update works wonders!
[G2 Q&A, Help & Troubleshooting] XxZombiePikachu:
well I have never used google play music, is there anything special you need to do to get the instant mix to work, I keep getting "couldn't prepare instant mix. please try again later"
[G2 Q&A, Help & Troubleshooting] Krayziepop:
Some more testing this evening has shown me that it's not a Bluetooth specific issue, since these 2 Logcats were generated while listening to pinned music through the phone speaker...

I've sent these Logcats to Google as well. No response from them either.

https://app.box.com/s/eqvmyw662ybhqic3vx6u

https://app.box.com/s/6ajiphnfmhp2d8x7bohh
[G2 Q&A, Help & Troubleshooting] bukmba:
Same problem here on International D802.

But I had the issue already under 4.2.2 and now on 4.4.2

Switched back to Spotify and all is well. Definitely a Google issue.
[G2 Q&A, Help & Troubleshooting] AFSOC_Commando:
This has started for me as well after upgrading my LS980 to 4.4.2

It occurs whether I am on Bluetooth, speaker or headset. I can get 4-8 songs sometimes and today trying to mow the lawn it did it every song. Very frustrating!
[G2 Q&A, Help & Troubleshooting] ibsi:
For me too. Pinned music, own music (uploaded to google), buyed music and music from all access. Tested only with (a very good) 3G.
[G2 Q&A, Help & Troubleshooting] commonplace:
Same issue here (D801, LG G2 on T-Mobile, 4.4.2). Happens with streaming, happens with pinned music, happens when playing over Bluetooth, happens when playing via the phone speaker... happens all the time. Very, very frustrating, and hard to justify continuing to spend $7.99/month on Play Music All Access when it's more like No Access or Some-of-the-time Access.
[G2 Q&A, Help & Troubleshooting] spooky75:
I don't think it's Google. Had no any issues with Play Music on D802 on CM11 or PA 4.2
[G2 Q&A, Help & Troubleshooting] saroldi:
No issue with spotify and no issue with play music with music copied on mtp form notebook... but i have issue with pinned music with Google play music... i have unsubscibed Google music and subscribed spotify... all work fine now

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] paedz718:
I'm joining in on this thread - same issue. Google Play Music streaming error on my Verizon LG G2, only started after updating to KK. Mostly stock, rooted w/ recovery running XDABBEB's VS98024A ROM w/ Xposed. Hoping for a fix
[G2 Q&A, Help & Troubleshooting] scottricketts:
Thanks for doing these, every little bit helps. It happens to me when the screen turns off.
[G2 Q&A, Help & Troubleshooting] buenarc:
No issues for me. I think you need to restore factory setings and update after.
[G2 Q&A, Help & Troubleshooting] scottricketts:
I just got the phone and this is happening out of the box.
[G2 Q&A, Help & Troubleshooting] PAGOT:
Anybody tried http://www.xda-developers.com/android/apk-google-play-music-5-5-brings-mobile-playlist-management/
[G2 Q&A, Help & Troubleshooting] Krayziepop:
http://www.xda-developers.com/andro...rs/ShsH+(xda-developers)&utm_content=FaceBook

Cross your fingers guys, they have finally released a new update and it looks like a pretty big one. Let's hope this fixes the crashing issues we've all been experiencing. I have not tested it fully, I actually just installed it myself. Please report back if it fixes any of your issues!

FYI, it does not show up on the Play Store for me, but at the link above there is a direct download at dev host.

** looks like PAGOT just beat me to the punch lol
[G2 Q&A, Help & Troubleshooting] Roeleboel:
I installed it and the problem is still there.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Still have the problem here even after a lg update yesterday

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] spooky75:
Can confirm this (

I'm on 80220D and latest Play Music app - and can't play two songs in a row without stopping. ((
[G2 Q&A, Help & Troubleshooting] PAGOT:
Got another update 372 add opposed to 258 from the link. 2 days newer. (30 April vs 2 May)

---------- Post added at 01:52 PM ---------- Previous post was at 01:50 PM ----------

Anyone can confirm the problem on that one. In the briefly tests with the 258 the problem did not arise for me but sometimes it doesn't si it might not mean anything
[G2 Q&A, Help & Troubleshooting] Daddario:
I just found this gem: http://xdaforums.com/showthread.php?t=2620331&page=5

My workaround for playing cached albums from my all access flatrate: Export the albums to internal storage and play them with your favorite music app. (Root is required)
[G2 Q&A, Help & Troubleshooting] Fwosh:
Just got another update..

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] spooky75:
Interesting thing - there is no problems with Play Music App while streaming through Chromecast.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Yep same here. All fine using that method.

Sent from my LG-D802

---------- Post added at 03:59 PM ---------- Previous post was at 03:56 PM ----------

Just tried it out on my lg gpad 8.3 and the same problem. Also on kit kat

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] edda123:
I got the same problem, had to stop the subscription.

Had the problem on numerous ROMs even Flex/G pro ported ROMs. No problem with spotify so I'll stick with that.
[G2 Q&A, Help & Troubleshooting] spooky75:
Why to stop subscription in the beginning of month? Didn't you just pay for whole May?
[G2 Q&A, Help & Troubleshooting] edda123:
Well this was earlier before may.
[G2 Q&A, Help & Troubleshooting] Krayziepop:
I'm just a short jump from switching to Spotify. I can't take my music quitting every few minutes. Sorry Google - I've been patient for too long. I've been streaming free Spotify all day now while remodeling my bathroom. Not a single hiccup.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Gotta admit if this isn't sorted within a week or so (unlikely) I'm off too. Gutted really I like this service

Sent from my LG-D802