yashsingh1/xdaforums huggingface dataset:
[G2 Q&A, Help & Troubleshooting] Roeleboel:
Yep me to my subscription ends on the 15th, if it isnt fixed by then i also go to Spotify.
[G2 Q&A, Help & Troubleshooting] floel:
Same problem

I have the same problem on my international LG G2. It's really annoying. Sometimes, I have to press the play button 4-5 times until it finally cotinues playing.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Yes mate mine is international also

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] mastagw89:
How can I create a logcat file? I tried aLogCat and Catlog, but I think they won't work on the device without root. I've got a case at Google, and they need a log file from the error for further investigation. Can you help me? Are there any other solution to create a log?
[G2 Q&A, Help & Troubleshooting] Krayziepop:
If you don't have root, just use the built in "feedback" button.
[G2 Q&A, Help & Troubleshooting] Fwosh:
I've done it this way also.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] agalenko:
I gave up. Installed CM11 and everything works now.
[G2 Q&A, Help & Troubleshooting] Atheosun:
So Google Play Music is working fine now when you installed CM11?
[G2 Q&A, Help & Troubleshooting] Krayziepop:
I'm guessing it's a driver implementation from LG in the stock rom that is causing this malfunction. Proprietary drivers that CM cannot implement themselves. The question is now, is this going to require a fix from LG, or can the fix come in the form of an update for Google play music.
[G2 Q&A, Help & Troubleshooting] Atheosun:
I contacted LG UK / Ireland and this is the response i got:

Thank you for your query regarding your D802.

I am sorry to hear about the issues that you are having with your handset, I have forwarded this on to Head Office to see if we have any resolution for this issue as this is not a known issue that we have heard of, although you have shown a link to the forum.

I will create you a customer file and as soon as I receive any information I will email you back regarding this, for you now the best option will be to call our authorised repair centre Fone Menders to book your handset in for a repair.
[G2 Q&A, Help & Troubleshooting] agalenko:
I did not have time to test it yet. However, I did not have any problems with Google Music on CM11 Kitkat (used it from Jan till March) before trying new LG KitKat rom, so I do not anticipate any problems.
[G2 Q&A, Help & Troubleshooting] saroldi:
I have had cyanogen 11 too and i can confirm that play music working fine this issue is only for lg stock rom kitkat

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] Fwosh:
I get it on kit kat stock rom on gpad 8.3 also. So a lg problem for sure

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] mag13:
Sadly the same problem since 4.4.2
[G2 Q&A, Help & Troubleshooting] Atheosun:
I only got my G2 a few weeks ago. The phone is great and the only issue i am having is with GPMAA. I really do not want to change to Spotify.

The LG representative reckoned it is not a known problem (i am sure they are told to say that for most issues :D ), so get onto them and report the issue.
[G2 Q&A, Help & Troubleshooting] agalenko:
Already got 6 hours of uninterrupted music. That feel great! 100% LG ROM is to blame here.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
I got a response from LG UK / Ireland, so hopefully a fix is incoming but keep at them guys :)

"Thank you for your query about your LG G2.

Thank you for providing us with this information, as previously stated we are looking into the issue and will hopefully be releasing a maintenance patch to resolve the issue.

We apologise for the inconvenience caused, we are working toward resolving this issue as soon as possible."

Kind regards

****

LG Electronics UK Help desk
[G2 Q&A, Help & Troubleshooting] Fwosh:
Well it's a start.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] mag13:
Cleaning app cache helps temporarily (only a few hours of listening for me)
[G2 Q&A, Help & Troubleshooting] Fwosh:
Tried that but makes no difference to mine...

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
I hope you guys are notifying LG / Google about the issue. The more of us that tell them hopefully the quicker they rectify the issue
[G2 Q&A, Help & Troubleshooting] mag13:
Do you have disabled caching in GPS?
[G2 Q&A, Help & Troubleshooting] Atheosun:
You reckon that would help mag13?

I cannot see how it would since it happens with locally stored pinned music as well?
[G2 Q&A, Help & Troubleshooting] Fwosh:
Just done it. Broke again after 6 songs

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
A first world problem to be sure, but damn it is annoying eh Fwosh!
[G2 Q&A, Help & Troubleshooting] Fwosh:
All day long my friend!

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] jared1202:
Not sure if this helps but I was experiencing a playback issue with Google Music and Rhapsody. The track would play for 2 seconds..stop..play for a second..then stop..then play (every track was like that). It wouldn't do that on a Wifi connection. What I did to get rid of this issue:

1) Go to Google Music in the App Mgr and clear cache and uninstall updates (for both Google Music and Rhapsody or any other music streaming app)

2) Sign back in and enjoy!

I haven't updated Google Music since uninstalling the updates. I'm currently running version 5.3.1317 but I will update to see if the issue presents itself with the latest version.

Hope this help..its worth a shot!
[G2 Q&A, Help & Troubleshooting] buenarc:
THis happened to me when I tried to reinstall it. it didnot work so well.
[G2 Q&A, Help & Troubleshooting] TSDAdam:
I just registered here to echo all of the above. Stock 4.4 in the UK and the same problems as everyone else. Trying to force it to play straight after the error, you hear a brief 'blip' of the song, then the error gets thrown again. Skipping to next track makes it work again, but for how long is anyone's guess.

I too have reported the error to Google and am about to do the same with LG.

I'm just glad to have found I'm not the only person with the problem.

edit: Brilliant. LG's online chat isn't working, so I use their online email form instead. That then gives me an error saying it doesn't work...

---------- Post added at 11:13 AM ---------- Previous post was at 10:45 AM ----------

I'm not sure this'll fill anyone with hope, but here's what I've just had through the (now-working) live chat on LG support.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Correct. Doesn't fill us with hope. Thanks anyway. Lol

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Krayziepop:
My sub is up tomorrow. Spotify is the same price and WAY better at radio in my opinion. I'm canceling tomorrow morning. Thanks for the support all!
[G2 Q&A, Help & Troubleshooting] Atheosun:
LG UK / Ireland got back to me:

"I have escalated your case regarding the Google Play Music Application to Head Office, they have advised me that they have also raised this issue to Google as they are the developers. Therefore Google Play should be rolling out a maintenance update to resolve this issue.

If you would like to speak to Google their telephone number is 0800 328 6081. They should be able to advise you further due to this not being the LG Handset causing this issue but is the Google Application.

I am sorry for any inconvenience this may cause. "

So i do not know if it a case of LG passing the buck or if it is a Google issue :confused:

I tried phoning the number provided but it is not a valid number i think
[G2 Q&A, Help & Troubleshooting] Fwosh:
I still reckon it's a lg issue.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] spooky75:
It doesn't mean it cannot be solved by Google.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Yep for sure

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
So i got a response from Google:

"Thanks for contacting Google Support. I understand you are having trouble with your music. We have been experiencing some device specific issues with the LG G2 phones. We are currently collecting information on this issue, and should be releasing an update shortly.

If you really want a refund, let me know and I will process one for you. Be aware that, doing so will cancel your subscription and the introductory pricing that your

currently getting."
[G2 Q&A, Help & Troubleshooting] Fwosh:
Let's hope this is a good sign

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] spooky75:
Looks like Google solved the problem on server side?
[G2 Q&A, Help & Troubleshooting] Atheosun:
Really? Where did you hear this spooky?
[G2 Q&A, Help & Troubleshooting] Fwosh:
I'm not seeing that, still broken

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] spooky75:
I have no more errors. Do you still getting it?
[G2 Q&A, Help & Troubleshooting] Fwosh:
Yeah to be honest I haven't used it today but was yesterday. I'll have to try it. Thanks for sharing

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] DeeDroid:
Nothing has changed, it's still buggy. This can not be fixed server side because the error also occures with locally stored music.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Yep can confirm this. Didn't even make it through one track. Still rubbish

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] AFSOC_Commando:
I ran today for over an hour without one glitch, that is the first time since the 4.4.2 upgrade....

I normally glitches 5-20 times an hour prior to today.

I will continue to monitor since this may have been a Glitch to get that much music without failing... lol
[G2 Q&A, Help & Troubleshooting] Atheosun:
It happens to me roughly about every 5 songs, but I have went over an hour before. Keep us informed anyway Commando as to your progress.
[G2 Q&A, Help & Troubleshooting] TheMadRussian:
I am a heavy streaming user, with about 2-3 hours per day on average. Like many others, I have been having this issue 1-5 times per hour ever since Kit Kat update on stock rooted Verizon ROM. Yesterday, while trying to kill Google Play Music process through App Manager, I noticed that the two native LG Music apps were also running as processes. I killed them, and have frozen them so they don't run (need to be rooted for this I think, since they showed up as system apps). Since freezing those two native Music applications (both called Music), I have had no error messages, with about 3-4 hours of streaming today so far.

Give that a try and see if it helps (might want to do a restart after freezing just to make sure they are not running)...
[G2 Q&A, Help & Troubleshooting] Atheosun:
I have disabled both LG Music apps and i am now testing.

I am not rooted but i think disabling would be the same as freezing?
[G2 Q&A, Help & Troubleshooting] Fwosh:
I disabled music what is the second music app?

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
Here is a screenshot of the two i disabled Fwosh:

They were in the all section

Early days yet but my music is streaming here for an hour
[G2 Q&A, Help & Troubleshooting] PAGOT:
Okay, did that, since the morning no fail. But doesn't mean anything yet. Sometimes it keeps going for hours before failing.

But looks promising!

Thanks
[G2 Q&A, Help & Troubleshooting] Fwosh:
I'll soon know mine never goes more than 15 mins! Lol

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
Right, i went for a walk for an hour and i got ONE playback error.

Nothing scientific but it usually happened maybe twice or three times an hour before

So the issue is NOT fixed in my opinion
[G2 Q&A, Help & Troubleshooting] Fwosh:
Been 35 mins so far all ok. These apps could be the cause and put some light on why people running custom rooms are Ok. I get this problem on my lg gpad 8.3 also, so I'll test on there

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] PAGOT:
Not fixed, few hours but just now I got some error...
[G2 Q&A, Help & Troubleshooting] Fwosh:
Ah shame, oh well carry on.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] saroldi:
The same here. ....

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] TheMadRussian:
I got 2 of those errors over the last 24 hours. Compared to 10-20 a day, that's about 80-90% improvement for me, which makes the app usable...

I am wondering if there's some other bloat that's contributing to it. Does anyone have a good debloat link for Kit Kat (ideally for Verizon, but other variants will do too) ? Most of the lists I've found are older ones based on 4.2 bloat...
[G2 Q&A, Help & Troubleshooting] Atheosun:
Don't get me wrong TheMadRussian, thank you for posting the partial fix. It definitely makes the issue happen less, so Kudos sir!
[G2 Q&A, Help & Troubleshooting] TheMadRussian:
No hard feelings! I think we're all trying to accomplish the same thing, so I just wanted to share my personal experience with it, for what it's worth. Plus, maybe it will help isolate the root cause for someone who actually knows what they're doing!
[G2 Q&A, Help & Troubleshooting] Fwosh:
Definitely not as frequent but bug still here. Boo!!!

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] spooky75:
One is Music app, and another - the apps widget. When you disable app, widget became disabled too.
[G2 Q&A, Help & Troubleshooting] Neera:
Ditto here, have had those two native music apps disabled for a long time.

Just got two playback errors this morning on my way to work. This is frustrating to say the least.
[G2 Q&A, Help & Troubleshooting] saroldi:
In streaming or pinned tracks?

I got error while i was in streaming...

Inviato dal mio LG-D802 utilizzando Tapatalk
[G2 Q&A, Help & Troubleshooting] Fwosh:
Error is in both

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Fwosh:
Just got a file manager update from lg. Don't suppose that is of any use..

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
I just updated too Fwosh. It can't hurt to try :)
[G2 Q&A, Help & Troubleshooting] Fwosh:
Ok so far I've streamed one album and played another without problem. Seems this may have solved it. Never been able to do that before. Keep testing.

Sent from my LG-D802

---------- Post added at 10:07 AM ---------- Previous post was at 10:06 AM ----------

Ha ha forget that is back. Boo

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
Sounds promising. I shall test today Fwosh ;)

Oh the issue returned. Just noticed your edit :(
[G2 Q&A, Help & Troubleshooting] mag13:
How can I update the filemanager?
[G2 Q&A, Help & Troubleshooting] Fwosh:
Mag 13, it came up as a app update under about phone. Bear in mind I am using a unlocked international version. If you're locked to a network if may take longer to appear...

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] mag13:
I use cloudy stock. There is no option for updates.
[G2 Q&A, Help & Troubleshooting] Ianxcom:
Another frustrated user here. I've been watching this whole thread and I feel better owing others have the same issue. I have already reported to Google on the issue. Hope this gets resolved soon.
[G2 Q&A, Help & Troubleshooting] Atheosun:
Indeed it is lanxcom. I am giving them 2 months and if no fix I'm swapping to Spotify
[G2 Q&A, Help & Troubleshooting] Ianxcom:
I am going to take advantage of the spotify 30 day free trial. If it's not fixed by that time I will keep it and cancel Google play music all access.
[G2 Q&A, Help & Troubleshooting] Atheosun:
The Spotify UI is much superior to GPMAA, but I like having my 20k songs in the same place as the paid service. It literally is the only issue I am having with the G2 so I am hoping it can be sorted
[G2 Q&A, Help & Troubleshooting] pubasnacks77:
I'm in the same boat, I've been waiting patiently for Google to issue a fix via update but I'm starting to get worried. The app worked fine on my G2 prior to Kit Kat
[G2 Q&A, Help & Troubleshooting] Fwosh:
Certainly taking time to fix...

Sent from my LG-D802

---------- Post added at 08:03 PM ---------- Previous post was at 07:25 PM ----------

Right chaps there is a update in the Google play store. It says bug fixes at the bottom of changeling, fingers crossed!! :)

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
Fingers and legs crossed. No update in UK / Ireland as yet.
[G2 Q&A, Help & Troubleshooting] Fwosh:
Well I'm in the UK and just downloaded check again mate

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
I'm sure it won't be long until Ireland gets the update. My VPN needs to be renewed so that's why I could not see the UK store.

Keep your GPMAA on loop Fwosh and report back. :)
[G2 Q&A, Help & Troubleshooting] Ianxcom:
Droid life posted an update it looks like. Maybe it will fix the issue.

---------- Post added at 10:20 PM ---------- Previous post was at 10:20 PM ----------

Edit: *Here is the apk -*http://www.mediafire.com/download/pgqkwn105s8quk5/com.google.android.music-2.apk

Looks like a jump to build 5.5.15140 from 5.5.15110. That's incredibly minor. Not seeing anything new.

Google Music update. Anyone get it?

https://play.google.com/store/apps/details?id=com.google.android.music﻿
[G2 Q&A, Help & Troubleshooting] Fwosh:
Still broken... Managed 20 mins before error

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Ianxcom:
I still get the playback error only this time I can press play and the song plays where it left off. Normally I would have to play a different song or hit recent apps and clear the task to hear the same song again. I guess you could say that's progress.
[G2 Q&A, Help & Troubleshooting] Atheosun:
Hopefully in the next update guys
[G2 Q&A, Help & Troubleshooting] TSDAdam:
Haven't had a chance to test it yet, but there was a Play Music app update this morning.

Edit: sorry all, i was late to the party and replying to an earlier message. Didn't realise we all had this already.
[G2 Q&A, Help & Troubleshooting] MaskedMagi:
Got the update. Hasn't fixed a damn thing :(
[G2 Q&A, Help & Troubleshooting] geoff5093:
At first I thought the update fixed it as I went about 30 minutes before I had an issue, but later it happened for every. single. song. I got through about 3/4 of a song before I got an error.
[G2 Q&A, Help & Troubleshooting] Fwosh:
It's a nightmare eh? I'll give it to middle of July or I'll ditch Google music

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] bos1:
Just started the free trial on Spotify. So far it works great, not a single crash or playback error. If google doesn't get their act together in 30 days I'm making the switch. The constant hassles aren't worth the $2 a month I'm saving for being an early adopter.

This is a big G2 problem, but it isn't only a G2 problem. A google search for "google music playback errors" turns up page after page of complaints from people with various devices and the same problem we're currently suffering, going back a couple of years. It's disgraceful that google hasn't bothered to build a reliable app yet. It's not OK to charge a monthly fee for an unstable beta product.
[G2 Q&A, Help & Troubleshooting] BackDaws:
Omg i thought it wss just me that had this problem, its so frustrating to hsve it sy csnnot play track and then press play again and it works for 10mins before doing it again.
[G2 Q&A, Help & Troubleshooting] Fwosh:
You're absolutely correct. It isn't worth the saving. And yeah I spotted that we are not alone also, a bit pathetic really that this hasn't been sorted yet.

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] bos1:
My impression of Spotify so far:

The good:

It actually plays music reliably, something google music doesn't do and apparently isn't viewed as a priority by google

New music discover is far superior to google music. I've never understood why google does such poor job with this. You would think the 15,000 tracks I uploaded should give them a good idea of what I want to listen to, but the recommendations, radio, and I'm feeling lucky are consistently terrible. I can't see any evidence that google pays attention to thumbs down, they just keep pushing the same garbage at me. After the first day Spotify was already producing great recommendations, and access to the many playlists is nice.

Searching Spotify produces results that are way better organized, with albums for an artist sorted by date, and information about what you're looking at. Google music is a disorganized mess, and on android shows no information beyond the list of songs.

I'm not a big fan of exclusive agreements, but they do have access to some great music that Google can't get

The bad:

Having my own music plus All Access all in the same place is very convenient. Spotify can't do that.

Radio doesn't show or let you modify upcoming tracks. I will miss that. There are some other quirks that make navigating the current playlist more difficult than it should be.

Organization of my music could be better. Instead of listing albums for an artist, Spotify lists albums + all the tracks, which is harder to navigate.

Spotify won't play automatically when I get in my car. Google music will, Pandora will sometimes, Spotify won't ever. This is probably fixable with Tasker, but it would be nice to not have to.

Toss up:

The UI. Both have aspects that work well, and others that are really awkward. I've never liked the Google music UI, but I can't say Spotify is much better.

Overall, I really wish Google would fix their music app. I would prefer to not jump ship, but the number one thing a music app needs to do is play music and Google just doesn't seem to understand that. Can't keep paying for a service that doesn't work.
[G2 Q&A, Help & Troubleshooting] fax11:
I have the same problem with google play music on my lg gpad. I contacted LG that answered me it was a known problem since 4.4.2 and that they have planned an update in june. maybe this will end the problem ???
[G2 Q&A, Help & Troubleshooting] mastagw89:
Hi!

I've got this info from Google too:

"Currently the LG G2 is a known issue among a few other LG devices. At this time LG is currently investigating this issue and we have a team working on this as well"

These are good news! :)
[G2 Q&A, Help & Troubleshooting] PAGOT:
These are months old news ... they promised us this few weeks back, "With the next update of Music app" .

We got already 2 or 3 updates since then and nothing.....

Anyway we will see...
[G2 Q&A, Help & Troubleshooting] mastagw89:
I hope Google or LG will fix this soon. Interesting, only in the last e-mail they told me this is a common problem. Before, it was a unique problem on my device. :D
[G2 Q&A, Help & Troubleshooting] Fwosh:
I assume we all believe this to be a GPMAA issue as I dont have issues playing from another source or tunein radio

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Atheosun:
I assume so Fwosh. I thought it was an LG issue as some said their pads had the same issue, but then others in this thread has stated it is a Kitkat issue affecting other Manufacturers.
[G2 Q&A, Help & Troubleshooting] PAGOT:
I will tell you how it works exactly... I liked one German song. Now it plays 3 out of 5 I am feeling lucky stations German songs.

No matter how many times I press the thumbs down...... They just keep coming... And I would understand if it was at least the same Genre of the liked German song... but no... For them it means "Feed him with random German songs, Folk, Pop, Child Songs, and my favorite, not songs but spoken word as well....

If I press the I am feeling lucky due to this like 5 times, it will play one of the Thumbs Up songs. That is why I have on most thumbs up songs 20 times heard ....

I would really expect more from Google ... they did such a good job with their Search, how can Music so .... EDIT: Again back to random german songs....... be bad ...

I really do not care where the issue lies... it seems we won't be able to fix it... We need a fix from Google or Google ....
[G2 Q&A, Help & Troubleshooting] Fwosh:
Well I've now entered my final month of GPMAA, if this isn't fixed by 7th July I'm off. Screw the promotion price

Sent from my LG-D802
[G2 Q&A, Help & Troubleshooting] Cheesejam:
What ROMs is Play Music working correctly on for 4.4.2. None of them?