yashsingh1/xdaforums huggingface dataset:
[8125, K-JAM, P4300, MDA Vario Software Upgrading] CameronJ:
Steven,

When you get a dropped call - do you still have signal? if you still have signal bars immediately after the call drops - then that's a different problem than the one we're discussing. If you lose the entire connection to the network for a period of time (anywhere from 5 seconds to 2 minutes), then that's the same problem we are discussing.

Based on the info you provided I'm guessing it's the former, as we've pretty much narrowed this problem down to a few particular applications.

Also, what ROM are you running right now?
[8125, K-JAM, P4300, MDA Vario Software Upgrading] Dr Puttingham:
I'm running the latest from sumitter. And I've set up a new T-Mobile phone with xelencin's latest and that client's only complaint is the tremendous dropped calls he's experiencing. Voice mail notifications when the phone's not in use (yes I realize that the heartbeat is using GPRS) I've been off sumitter's 2.17 for quite a while running various later ROM's from him, PDA Mobiz, Mr Clean for a day and this just started happening to this extent. I'm wondering if possibly one of Microsoft's last Exchange 2003 patches changed something. I doubt it but I've seen Blue Screens of Death on my servers after an unfortunate push.

Steven

chow
[8125, K-JAM, P4300, MDA Vario Software Upgrading] the blues:
well running this rom on cingular still seems to give me the hang up problems. no long at 4 minutes everytime but after at least 20. im thinking its the 3rd party apps and not the rom with the 2.17.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
with summiters 2.17 rom, i had zero problems today... all my calls were shorter than 20 mins, but still...

I guess I should try some longer calls.

IMO, its the rom, if changing roms changes the behavior...but the applications are definately have some effect as well.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] the blues:
yea one call that was 26 minutes long hung up.. one that was an hour and 13 minutes.. but no long the 4 minute hang ups.. so ill settle for the 2.17 i guess.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
hrm, if its that long and dropping, I'd tend to think its some network problem?

I am testing here now, and am on 36 mins without a drop...

If its not happening within the first 5 mins, I'd wonder if it weren't dropping for some other reason, and not the gprs problem.

EDIT: 1 hour, no drop...
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk7575:
2.17 radio rom

Has anyone tried using summiters latest rom, but then just downgrading the radio rom to 2.17 and see if that stops the dropped connections?
[8125, K-JAM, P4300, MDA Vario Software Upgrading] aron7awol:
Re: 2.17 radio rom

Multiple people have tried this. In fact, multiple people have stated that in this thread. This is not Radio ROM related.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
Re: 2.17 radio rom

if you got back a few pages, you'll see that summiter tried substituting a radio rom, as did someone else..maybe cameronj, cant remember

BTW GUYS, I too had a disconnect today with 2.17... sitting in the same spot in the house with 4 bars and then 15 mins into the call, it dropped.

agile was running, but apparently even 2.17 isnt immune, but at least it doesnt happen after 4 mins.

its just more random.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] ratcom:
@jmel Ive tried (and still using) this version > Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP-fixed.exe with no drop calls even using the phone on my kitchen table which was a sure fire way of getting drop calls before ;)
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
I run the same rom.

I too thought I was safe.

I was wrong.

I tested over and over again, but in the end, I lost the high staakes game of wizard call drop roulette.

:D

heh... but seriously... its much better than before, but the problem is still there... just not nearly as bad
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jt_armstrong:
Just my tuppence worth, I'm running 2.24 with a T-mobile service. I use the Omega One Journal Bar which does the weather, news & stocks thing. It updates every hour - usually by GPRS but sometime by WiFi (depending on where I am) I have 3 POP3 accounts which I check for messages every 15mins. I don't use mail-push. I often (at least once a day) use my wizard for conf-calls which can last over 2hrs but usually closer to 1 hr.

I have never had a dropped call yet and never seen the radio circuit reset and display "..."

I have done some testing where I have forced Journal Bar to try and update whilst I have had a call in progress but it just displays a message saying it cannot connect at this time. Done the same with incoming calls and they get diverted to my VM (emm.. I don't like this...) .

So there it is.....
[8125, K-JAM, P4300, MDA Vario Software Upgrading] misery94:
Unfortunately, this is not quite correct. I have had lots of problems with lockups and dropped calls over the past 3 weeks with this ROM. I didn't really notice any the first week or so that I used it, but I have gotten progressively worse over the past 2 weeks.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
What apps are you using that need gprs? do you have pushmail enabled? do you use agile messenger, and if yes, does it have auto connect enabled?
[8125, K-JAM, P4300, MDA Vario Software Upgrading] misery94:
About two weeks after I did my ROM upgrade, I began to notice that my 8125 would lock up with the device in sleep mode. Calls would automatically go to voicemail, or if I was on a call, the device would have to be reset after I ended the call. I had SPB Weather installed, so I disabled auto updates, but that didn't seem to help. I then uninstalled it. Things seemed to work better for a couple of days, but then I started noticing the radio reset issue. It was sporadic and tended to be on longer calls, but is still a big pain. I also had occasional spontaneous soft resets while on a call. I disabled push email at this point, but that didn't help. I then remembered that I had signed up for m panel and installed their gprs monitoring software. It did not show up in the remove programs list, but I found the file and uninstalled it and did a soft reset. I did a lot of testing and did not see any resets or dropped calls for 3 days. When I went back to work on Monday, however, I went back to dropping calls again. Nothing helped, so I did a hard reset today. I have enabled push and installed a few programs, but nothing else that establishes a gprs connection automatically. I have been throwing everything I can at it and haven't had a problem since the reset. Maybe my problem was a residual effect of SPB Weather, m panel, or something else that I had uninstalled. Just so you know, the ROM I currently have installed is Cingular_RUU_WIZARD_217_AKU22_Basic.exe and I have never used Agile Messenger.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] joriki:
Well, I've lurked for long enough...

For those of you here not using Agile or a GPRS-connecting app, have you tried calling your provider?

I had a problem like Steven's, and I called and had Cingular reassociate me with my local tower. That didn't work, so - according to what they told me they were doing - they deleted my line and added it back to the system (with my phone completely powered off). Once I waited for the propagation delay of my renewed, er, I'll call it 'carrier data' across all the different carrier networks (24 - 48 hours) my phone started working properly again. Dropped/missed calls stopped.

I'll note that my calls, at the time, worked intermittantly and most outbound Cingular calls worked, but calls to friends on other carriers failed 50 - 75% of the time. Inbound calls went to voicemail all of the time - except the *first* time after rebooting my phone. The first time worked.

The tech - who, incidentally, sounded like he really knew what the problem was - said that sometime a phone can just 'wander off the network.' I didn't have the inclination to ask for more details at the time, but hopefully this info will help someone.

- J

ROM version: 2.24.10.1

Radio version: 2.25.11

Protocol version: 4.1.13.12

ExtROM version: 2.25.11.102
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
Just wanted to stick my 2 cents back in here as well, I had another dropped call today 8 mins into the call... this is with 2.17.

Of course, agile was running in the background. Thanks agile...no I mean it, thanks.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] kltye:
I've been having this problem since the 2.17 ROM, and I don't have Agile installed. I do have push email though, but no other GPRS app in the backgound.

However, I noticed something interested when I got back to my home country for a summer break. I swapped out my Tmobile SIM card and used a local SIM. During the first couple of days of use, the phone would drop the signal (actually reset the radio) randomly every 5-10 minutes even though no call was in progress. I was very annoyed, until I discovered that it was trying to connect to the Tmobile APN. In the end, I had to hard reset the phone to get rid of any Tmobile GPRS settings. This fixed the problem immediately, since the phone couldn't dial out to GPRS anymore.

Unfortunately, the problem returned when I setup my data service in my home country. The radio would reset 4-7 minutes into a conversation. Here's my hypothesis: After multiple unsuccessful attemptes to connect to the data network, the phone radio will reset.

Now if only someone could come up with a reason to substantiate this claim ;)
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
sure... I said it before... I think there is a buffer filling up somewhere with teh repeated attempts to connect, and eventually it fills up and resets the radio...

thats my best guess anyway :?
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk7575:
I am running the 2.17 ROM now and haven't dropped a call since downgrading. I agree that there is probably some kind of buffer, but who knows.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
But as I said above, I didn't have drops at first either... the situation is much better than a newer rom, but the problem still exists somewhere, even in 2.17.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] adamb2k6:
Could this problem maybe have more to do with the area/towers/preferred network selection/sims combination than the device/rom/apps installed? It just seems really unusual that

1) some people with data service have the issue, some dont

2) some people without data service have the issue, some dont

3) some people with agile installed have the issue, some dont

4) some people without agile installed have the issue, some dont

5) some people with factory rom have the issue, some dont

There are just too many variables involved, and no way to get everyone to reproduce the problem, that is holding us back from figuring out what is really wrong.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
I think its the device/roms/apps because the radio resets, and thats on the phone... its not losing signal, its physically resetting.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk7575:
As usual I agree with you. It is definitely not a signal issue. I don't think this is that tough to diagnose, as far as how to reproduce it. If you are running the latest summiter ROM or the cingular official one, and you have any GPRS apps running, it seems to drop your call. I even think (althougH I didnt test this rigorously) that it is doing it with activesync. At one point I am pretty sure that I called my SPB weather app, my mircy app, office communicator, and just had active sync going. Still had the problem.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] misery94:
I have actually seen a big improvement since my hard reset. I had one spontaneous reboot today, but that has been my only issue for the last 6 days. I reloaded all of my programs except mpanel and SPB Weather and I have push enabled 24/7. I have had a couple of long calls over the last two days, so here's hoping my problems are solved.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] Avatar28:
I have had this problem hard since upgrading to the latest ROM too last night. Ironically, I upgraded the ROM because, among other things, my phone kept resetting the radios during a voice call (among other issues such as the phone being very VERY sluggish, locking up, running low on program memory and just generally being a PITA. I was having to reboot once a day usually if not more). I'm not 100% sure but I'm pretty sure that my previous ROM was Cingular_RUU_WIZARD_217_AKU2_WWE_CF2_A2DP-fixed.exe. So, yes, the issue definitely existed there. I did not start having a problem until I installed Agile messenger a few weeks ago and a couple of weeks later the drops started happening. I'm going to flash back down to it and see how it goes but I'm not holding out much hope.

Hopefully Summiter or someone can get it working using the new UK T-Mo ROM if that truly has fixed the issue.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] kiteOregon:
Same Problem

i just upgraded to the latest ROM about 2 weeks ago from the 2.17 fixed ROM. I was dropping calls before but it was at random time, now it's like clock work if the call is going to drop it right about the 4:30 mark. I have a number of apps installed, one of which is SBP Weather and i have 3 POP accounts that refresh every 15 minutes. I have turned the SBP weather refresh off, and i have set the POP update to be 60 minutes for all mailboxes. I will use the phone today, if i still drop calls i am going to roll back to the 2.17 ROM and see if the weather program was the problem.

Just to clarify on issues, my radio completly resets and it takes about 60 sec to come back.

ROM: 2.24.10.1 WWE

Radio: 2.25.11

Protocol: 4.1.13.12

ExtROM 2.25.11.102

OS: 5.1.195 Build 14955.2.3.0
[8125, K-JAM, P4300, MDA Vario Software Upgrading] kyphur:
Okay, I'll admit that for most of the time since the good 2.x Roms have been avaliable I've have the data disabled on my 8125.

A week ago I resubscribed to the Unlimited Cingular data plan and have been worried abotu this disconnect issue.

I've had my e-mail set-up to auto-check every 15 minutes for a week and had no disconnects so I figured "Wow, I don't have this problem!"

Then today before lunch I installed SBSH PocketWeather (v1.3.5) and set it to update every 15 minutes also.

Well, at lunch I have a call disconnect at about 4 1/2 minutes! It did the whole radio reset thing.

Upon returning to my office I called my daughter's phone and we stayed on the line until it dosconnected again at just short of 7 minutes.

Then I turned off PocketWeather and called her back. This time we were connected for 20 minutes without problem so I hung-up.

I re-enabled PocketWeather and told its connection manager not to force an internet connection if currently disconnected.

Then I called my daughter back. Well at 14:45 the Radio reset!

After disabling PocketWeather again, I am able to have uninterrupted phone calls again.

MobiTV works properly. If I am in a call and start the progam it throws a network connection error.

AudibleAir also works properly, allowing the voice call to have priority.

I never had this problem with PocketWeather and the Cingular 1.8 Rom.

PocketWeather v1.2.2 does not disconnect active calls.

I'm thinking of setting up push mail next just to check the results with it.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] Avatar28:
Okay, I backed out of downflashing since I still had the same problem and performance was SOOO much more sluggish than it is with the newer ROM. I have, however, found a semi-workaround that has worked thus far. I normally keep Agile running on the phone. So when I want to make a call I set my status to all the chat networks as offline. That seems to have worked thus far, though I haven't made any really long calls I have been able to exceed 5 minutes without issue. For what that's worth I thought I'd throw it out.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] kyphur:
Okay, today I had a phone call last 1 hour and 20 munites without a single problem!

I have:

Pocket Outlook set to check 2 IMAP accounts every 15 minutes.

PocketWeather set to update current conditions every 15 minutes.

When I'm not on the phone the updates are working correctly.

The latest version of PocketWeather (1.3.5) DOES reset the Radio if I'm on a call.

Anyone have other software that is working properly on the AKU 2.3 OS?
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk0t:
I guess the question then is there any ROM that has DirectPush that doesn't have the dropped call issue? I'm running an 8125, and DirectPush is really quite handy because of the alerting I receive via email. If not, I'll stick with every 5 minutes for now until the issue is fixed, but in all the reading I've done, I haven't seen if there is any ROM that has DirectPush that isn't having this problem.

I went back from the latest Cingular ROM to the 1.8 ROM because of the dropped calls issue. Haven't had any problems with it so far. I was thinking about trying 2.17, but seeing as it apparently has this issue, I'm rather leary about it, since most of the calls I make are generally 20+ minutes.. (Damn job..)
[8125, K-JAM, P4300, MDA Vario Software Upgrading] CameronJ:
I've said it once I'll say it again - this is not a direct push issue. If people are having dropped calls and the only data app running is direct push, it means one of two things. Either you have another app running that you don't know about/are forgetting about or you have a different problem.

I've tested almost every ROM out there - from 1.8 to 2.3 in all their incarnations. What I've found is that Pocket Weather is my culprit. I'm currently running 2.3, and I'm currently running direct push - absolutely no problems. If I load Pocket Weather - problems.

To reiterate - we know in what situations the problem exists. It's any 2.2+ ROM and certain applications - for sure Agile and PocketWeather. I've given up on this problem and given up on trying to fix it - I just decided I didn't need a weather app.

We don't know the root cause - although we can speculate as much as we want.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
I think he's saying he wanted a rom WITH direct push, but without the issue. Unfortunately I don't see a rom that meets that criteria.

The "work around" is using 2.17, and limiting the use of apps that cause the issue.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk0t:
That's exactly what I was asking. :) I could have been a little more clear. My fault. Sounds like 2.17 is my best bet. Although, I do use PocketWeather, so I think I'll have to adjust it for sure. Or go back to an older version.

Thanks for the help! That's what I wanted to know. b:)d
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
I'm a glutton for punishment... agile messenger is so useful, that I keep it on the phone, but disable auto connect to keep it from causing too much havoc.

I will use it at least until live messenger for windows mobile arrives (I'm a beta tester, but they dont have the version out for pocket pc devices, only smart phones with win mobile 5). Live messenger has the same features as agile, plus rss support and more. Looks really slick.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk0t:
Nice. I'm interested to see a PPC version of the Live Messenger. I liked Agile when I used it with my iPAQ, but it just didn't do enough for me. Very interested in Live Messenger though!

Thanks again!
[8125, K-JAM, P4300, MDA Vario Software Upgrading] jmel:
-preview of it here:

http://msmobiles.com/news.php/5351.html
[8125, K-JAM, P4300, MDA Vario Software Upgrading] CameronJ:
Sorry :oops: - It just seems like everytime I revisit this thread people are asking the same questions or posing the same "thoughts on the problem" that were posed 6 pages ago.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk0t:
lol.. No problem man. :) It's all good..
[8125, K-JAM, P4300, MDA Vario Software Upgrading] hackths:
Hate to be a pain in the arse :)

But I wanted to just ask a quick couple questions...

I am running 2.24 ROM w/2.25 Cingular Radio Rom. I currently use T-Mobile as a provider.

I have:

Direct Push e-mail at work

3 IMAP account (currently only connection when I force them to)

Weather Panel (checking every 30 min)

Few non-GPRS apps- MS Voice Command, SysWatch, InClose, etc

I just disabled Weather Panel from auto connecting to try it out. Wondering what is recommended for me to do my direct push and IMAP only, and what I should run if I decide to keep Weather Panel updating. I don't really mind Weather Panel updating manually, but obviously I would love everything to work without intervention.

I have read all 10 pages, my eyes are about to pop out, and it seems to scattered around in there results and recommendations. Thought I would just post and see what people thought others should use under various configurations. Seemed like a lot said run 2.17 if you do the Agile, Weather Panel, etc. Otherwise run 2.24 if you can do without them.

Also how is the new T-Mobile ROM working with our issues, I saw a few posts, but nothing concise here. Personally I would want a cleaned version of that, don't want the T-Mobile keypad, etc.

Just think it might help this huge thread if there was a relative concise answer to what users should run, under what conditions.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] kyphur:
I have now tested Using Push Mail with AKU 2.3 and can say that it does not cause me any problems with phone calls.

So, to summarize:

AKU 2.3 OS,

Cingular 2.25.11 Radio Rom

Programs that don't cause the Call Disconnect/Radio Reset Problem:

Direct Push Mail

Pocket Outlook (IMAP Accounts)

SBSH PocketWeather 1.2.2

Programs that have caused Call Disconnect/Radio Reset problem:

SBSH Pocket Weather 1.3.5
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk7575:
I was looking into this internally at Microsoft, as I am an employee of the company. Unfortunately we have limited internal support for Windows Mobile and windows CE because the OEMs can customize the ROM so much. However, I have a few contacts that I've made over the last few weeks that may be able to help point me in the right direction to help troubleshoot this. Its getting annoying :)
[8125, K-JAM, P4300, MDA Vario Software Upgrading] Avatar28:
Another bit of information, if it helps. As I previously posted, I found that if I set my status in Agile Messenger to offline I don't get disconnected.

There have been a few times that I have forgotten to disconnect or it was an inbound call I wanted to take. I had thought that in those situations I could switch over to Agile and disconnect but that doesn't happen. I can close my phone app but I can't get my phone to switch to Agile. However as soon as I lost the call (but before the radios show as reset) Agile unfreezes and switches right over to it. Unfortunately it's too late by then to effect the disconnect.
[8125, K-JAM, P4300, MDA Vario Software Upgrading] kelkin:
I posted a new thread before I saw this one, I have a feeling my problem is related to this, so I figured I'd add my two cents as well. I have Agile Messenger installed, but it's never connected unless I open it and tell it to connect, which is very rare. I also use "Stocks and Weather Today" as my weather program which updates every 20 minutes. Lastly, I do use Microsoft Direct Push, and Cingular's ExpressMail personal edition.

I used all of the apps named above without a problem until the 2.x updates. Not sure how this ties in at all, especially since Agile is never connected, but thought I'd offer the info. Anyone have any ideas? I'm almost considering going back to 1.x but I really want the direct push from MS for exchange. (I wish I could get the BB Connect to work so I could do push via the BES, but that's another issue for another day..)

-Keith
[8125, K-JAM, P4300, MDA Vario Software Upgrading] sk7575:
its probably your weather app. I have reverted back to 2.17 and i have personally not dropped a call since. Apparently some people have issues even with 2.17.