[Nexus 5 Q&A, Help & Troubleshooting] Raj BS:
Nexus 5 Over heating

Hi Simms:)

Since this phone was originally bought in US through my friend. when i contacted Google they promised me that they will give me the replacement device and they need to generate the RMA no as it is not the regular procedure that they are providing me the replacement. i have transferred the ownership from my friend to me. After that they initiated this RMA no process.

They sent me the RMA no and i have raised the request to pick my device on 20th Aug. Do you want me to confirm with Google again that they are going to provide me the replacement or they repair and give me the same piece. Please suggest. i am copied below the mail which i got from google team.

Our Shipper will pick your device up. They will provide you with a return tracking number to follow the return of the device to our warehouse for inspection. After the device is inspected, the Shipper will send a replacement.

Just follow the instructions below to order your replacement and return your device:

Step 1:Pack it

Make sure that you reset your device to factory settings to protect your privacy and keep the SIM card, if applicable. Any SIM cards that are returned with the device will be destroyed

Print out the attached RMA (return merchandise authorization) form

Affix the RMA form to the outer box

Write the following return-to address on the box:

OTS e-Solutions Pvt. Ltd.

OTS e-Solutions Pvt. Ltd., Bldg. No. B/6, Gala no. 6 & 7,

Prithvi Complex, Kalher Village,

Bhiwandi - 421302

India

PH. No: 022 61301111

Once you have your device packed, please follow the below mentioned steps to schedule the pickup of your device.

Step 2: Schedule the Pickup of your device

Note: The earliest pick up date is +2 business days excluding holidays from the date the RMA is generated. Eg: If the RMA is created on Monday, the earliest collection date would be Thursday.

Request you to visit this link (Play Store India) and fill in the required details listed below in order to schedule a pickup:

Your Name:

Telephone Number: where you want the shipper to call you up

Address: from where you want the package to be picked and delivered.

Model: kindly select the model of your device from the drop down menu.

Update the Email address which you have updated while you purchased the device.

RMA Number: RMA number is found in the RMA sheet attached to this email. It begins with RMA and followed by 8-digits, e.g. RMA12345678.

Collection Date: (Date and Time when you want your package to be picked up by the shipper).

Please note: Collection service is not available in certain areas. Collection is available from

01:00 PM to 06:00 PM, Monday to Friday, excluding holidays.

Once scheduled you will also receive a confirmation page reminding you of the collection date.

Wait for the courier to pick up your package on the scheduled date between 01:00 PM to 06:00 PM.

After our service center receives the device, our Technical Team will inspect it and send a replacement device within 3-7 business days, if it's covered under warranty.

Important notes:

Your device and all applicable accessories must be returned in like-new condition.

You must take reasonable care when returning the device.

Applicable fees may be charged for damages or missing components.

Google reserves the right to reduce return value by the promotional credit amount, if applicable.

UNDERSTAND YOUR WARRANTY COVERAGE

Additional charges up to the full price of your device may be incurred if our service center determines that the damage to your original device isn’t covered under warranty. Prior to ordering your replacement and sending your device for inspection, please refer to the warranty card in the packaging or the manufacturer's website for details on the limited warranty.

If you have any questions, feel free to reply directly to this email.

Regards,

Rajesh