[General Questions and Answers] KentC.:
Chat InformationPlease wait for a Samsung Agent to respond.

Chat InformationYou are now chatting with 'Verlin'. There will be a brief survey at the end of our chat to share feedback on my performance today.

Chat InformationYour Issue ID for this chat is LTK112560477959X

Verlin: Hi, thank you for contacting Samsung Technical Support. How may I help you today?

Visitor: Hi Verlin, yes.. I have a few simple questions

Visitor: In download mode, what does the term Bootloader RP SWREV:1 mean?

Verlin: Yes, please go ahead.

Visitor: I'm checking my phone to make sure nothing funky has been done to it

Visitor: It's a work phone but inspecting every bit of it, I looked online and couldn't find the explanation to what this is

Verlin: It might be an Operating System file.

Visitor: Everything else saying official

Visitor: Ok, have you ever seen this before?

Visitor: It's in the Odin mode, i tried to verify nothing was tampered with on this phone

Verlin: No, we haven't seen this before.

Verlin: May I know the model number of the device? Please go to Apps > Settings >> About device > Model number.

Visitor: SGH-T999L

Verlin: Thank you for the model number.

Visitor: Thank you for your help

Verlin: Are you able to access the applications on the Phone?

Visitor: Yes sir. Everything works ok, I just got this phone and wanted to ensure all details since I'm a tech at heart

Verlin: That is great!

Verlin: You're welcome. Is there anything else I can assist you with?

Visitor: Yes.

Visitor: One last question

Verlin: Yes, please.

Visitor: I got an unlock code for my phone from my T-Mobile Account Rep. She sent me the code, I have a worldsim brand new, and tried to unlock my phone with the code she gave me. It didn't work for whatever reason.

Visitor: Can I share those details with you? I've asked her to please help me as I would like to use my card to call my mom in S.Africa.

Verlin: Samsung manufactures the devices and the devices are sold by the carriers.

Verlin: Devices are locked and unlocked by the carriers to their network.

Verlin: Samsung does not lock or unlock the devices.

Verlin: Only carrier can help you in unlocking the phone.

Visitor: Ok, Very good.

Visitor: Verlin, I think that will conclude all the questions I have. I guess I will continue to work with T-Mobile till I get resolution.

Visitor: Appreciate your help.

Verlin: Thank you.

Visitor: I will save this records. I'm still learning the phone specs,etc

Verlin: I appreciate your time and understanding.

Verlin: If you are looking for more details on the functionality of a product or would like to find answers to some of the questions, visit us at SamsungSimulator for an interactive review of some of our Samsung products. Great to save to favorites…easy access to simulators!!

Verlin: We thank you for your inquiry today and hope your experience with Samsung tech support has been a pleasant one. In an effort to continuously improve our service, we request you to take a minute and complete a quick survey.Please click blue 'X' button on the upper right corner and you will be provided with the survey to complete.

Visitor: Have a great day and thank you for your time

Verlin: Thanks a lot.

Chat InformationChat session has been terminated by the Samsung Agent.

SEE WHAT I'M TALKING ABOUT! Read the above, this is from Samsung Technical Chat Support [They did a great job but I'm still left with my original question]