[Galaxy Note 10.1 (2014 Edition) General] h8Aramex:
Update #2:

I did not forget about you guys, but I really have no times nowadays. (Which is not a bad thing, but still...)

So. I will be as tl;dr as possible. If you are interested in a more detailed part #1, tell me and I'll sum that up too. The first update was written really fast.

- The tablet got into the service centre.

- Watched their homepage for any news after the first pictures appeared on their site about my tablet.

(you can track each repair if you have a serial no# and your IMEI)

- Finally on Monday a .pdf got uploaded to that page, saying the device is INDEED FAULTY. Replacement will be granted ASAP.

~ - This is regarding the first part, where they lied into my face and the clerk was a d.ck. ~ Had to write formal complaint on the site AND notify them via their Facebook page. Now the latter part makes me so mad I could break my displays in half, eat the LCD out of them, and even then slap all people around earth. This is just.. I MAD. Anyway...

- Woman calls me up on Monday, that they are really sorry about the behaviour of the clerk, and about everyone. (*)

- She tells me she will call up nearby shops and arranges a replacement.

~ In this moment, I'm really happy. I believe the lies and I start thinking about how much I will use my new tablet starting tomorrow.

- Then, she tells me that this is only available when I get back the old one and go with that to the shop.

- Okay, I said. As the .pdf is up there, and even they saw the report, the tablet will arrive back fast enough...

- Called the service today (which will get the tablet): "Maybe it will get here by Friday... maybe, it's not sure."

~ This is where I lost my ****. Really.

- Sent one formal complaint first, contacted FB page again. Waited hours. Nothing. Wrote to the FB page again, and they did answer. "The people in charge will contact you as soon as possible." And yes, contacting them via FB makes things like 1000x faster. Normal reply time is 30 days. Or a few days less. With Facebook nagging? It's one day.

- Sent another one that I hereby formally cancel my purchase, and requesting immediate refund and cancellation of my contract. You can do this in this country if you buy something online, and you have 8 working days after your purchase to do this. Now tomorrow (today) they will call me about how sorry they are (hah, hah... yeah sure buddy), and how fast they will get my old tablet back (what a joke).

But of course, I won't accept their deal.

I will, however, get the refunded money and move to the local T-mobile.

Yeah, I can see you frowning through TCP/IP, but believe it or not, they are the only ones worth dealing with in Hungary. Others are all crap.

Vodafone too, had my share with them in the past.

tl;dr: Cancelled service, asked for refund, lost my sh.t.

* == Of course, these are ALL BIG FAT LIES by Telenor. They all KNOW about the replacement. They ALL have new tablets in their stock. They all are AWARE OF THE LAW.

But they lie. They lie into your face.

How do I know?

I found the exact same story of a guy who bought his phone, and wanted to use the 10-day return.

Of course, he opt-ed out with the 8-day law too.

And yes, NO clerk knew about their 10-day thing, or the 8-day law, or anything in particular.

How do I know the stock lie? Simple. If you go in that you want to BUY a tablet, they will have them.

If you go in with the line " I would like to get a replacement ", suddenly, no tablets. Not even if they go through the entire stock they say.

(Good thing the operator told me they had a couple at the shop just that morning.)

Why is it good to be such liars? How do they even want to keep customers like this?

Because they just lost one. They lost big, because they lost a tablet's price too.

Silly Telenor...