[AT&T, Rogers HTC One X, Telstra One XL] droydr:
Thanks for the reply.

- Ok cool. I searched online for the Telstra logo and their T logo is for sure the one that I'm seeing. I'm assuming you don't suspect this to be the cause of the charging issue.

- So the device is unlocked and rooted, sounds fine as long as it isn't the source of the problem.

- I know this is a dumb question, but is there an ideal way for the phone to be charged? Does it need to be shut down completely for it to charge the fastest or even fully? Or can it be sleeping/idling and charge at the same rate? I've read about a variety of battery draining issues with respect to the HOX, but most are centered around WiFi and LTE uses where people were getting connected and disconnected which then caused a massive drain and bad overheating. I've yet to read something specifically about incredibly slow charging however.

My goals with this device:

- Just for it to function well and do the basics, I'm a very simple user.. calls, texts, and mild data use. I want to be able to charge it nightly within that 3-4 hour estimate and don't want any major battery issues and overheating. Today is literally my first full day with it and the first thing I needed to do was charge it, so I feel stuck at the beginning until this is resolved.

- I want to activate it on a wireless plan so it can really become my new phone, but I don't want to start this process if there's a permanent hardware or software issue with the device.

- I don't need to be on any custom ROM or on kitkat. I'm not a developer or anywhere close to being an Android wizard. I read that 4.2.2 is the last official update the HOX will receive, so I'd be absolutely fine with that. Sure, running kitkat or later Android versions might be nice down the road, but if it becomes clear that any custom ROM (now or in the future) is doing more damage than good, then I'd just want to be able to get it back to the 4.2.2 version HTC has released. I want to have that safety measure at bare minimum.

Under no circumstances should you ever perform a factory reset from the bootloader, it will corrupt your sd card. A factory reset should only be performed from within TWRP recovery, you can check if this is installed by selecting the recovery option from your bootloader. At this stage I don't think you should perform a factory reset until we've determined what you want from the device.

Ok thanks, I won't select the factory reset option from bootloader. However, I don't have an SD card in the phone and I don't think there's an SD slot on it unless I'm totally missing something?

I need to read about what TWRP recovery is and see if it's installed on my phone. Will need to get back to you on that once the phone has had more time to charge - I just want to let it sit undisturbed for 3-4 hours in shut down mode and see if it can increase past a 50% charge rate.

I only inquired about a factory reset thinking that it might be the safest way for me to start trying to troubleshoot the charging problem. It was just a random question I threw out there. I'm willing to do anything that could potentially improve my charging situation.

Whoever had it previously didn't know what they were doing, it has a mismatched radio/firmware version for the ROM that's installed.

- After reviewing my screenshots again, do you feel this is still the case? Is there mismatched software and radios afterall? And if so, would the factory reset via TWRP be one of your first suggestions to try and fix it?

- Do you think such mismatching software could potentially be the cause of its slow battery charging?

- Finally, is there any way for me to check to see if the battery itself is in good shape or faulty? Is there an app you could recommend I download where it can give me a detailed performance report which I could then share the results?

Thank you so much for your time, help, and continued patience.. it means a lot!