[PDA2, XDA IIi, 2020i General] sul231:
As I-mate PDA2 users know, there is a problem of beaming files to Nokia Phones without pairing. In opposite with other bluetooth devices, Nokia Phones ask the receiver a passkey to accept a file from PDA2 PPC even if the phone does not require authentication. Although the machine can accept files from Nokia Phones, Nokia Phones do not accept from PDA2. The strange thing that old I-mate Phone Edition, which is XDAII, can beam files to nokia phones without problems.

I approached I-mate Support people with this problem and got shock how poor they were. I got several conflicting and unrealistic answers. I am sure they have not used PPCs in their entire life. After several e-mails, they got stuck and never responded to me about this problem..... Several e-mails were sent to them but they do not reply to me.

Therefore, I sold my PDA2 to someone who does not know how excellent I-mate Support people are!!!!!

I am leaving you with the below e-mails to know if I am right. I got responses from 6 i-mate specialist & engineers!!!!!Start reading from below to get the sequence of emails.

From:

Sent: Tuesday, April 25, 2006 9:25 AM

To: Technical Support

Subject: RE: Bluetooth in PDA2

Mr. xxx

Your answer implies that I-mate PDA2 bluetooth software has equipped with additional security features comparing with I-mate Phone Edition. Fine, now the question is, if this is the case, why do I need to do pairing with unauthenticated Nokia Phones to send files through bluetooth while it does not require pairing with other unauthenticated bluetooth devices such as Pocket PC’s or Laptop Computers? If what you have said below is true, then beaming files requires pairing with all devices and not only with Nokia Phones. I can beam files to unauthenticated Pocket PC, my Laptob, and my Desktop Computer without pairing. If you are going to say Nokia Phones do not accept files from other than Nokia Phones, then I am telling you that I-mate Jas Jar, K-jam, my laptop, and my desktop computer can beam files to unauthenticated Nokia Phones without pairing!!! In addition, my PDA (I-mate PDA2) can receive files from Nokia Phones without pairing, if I set my PDA bluetooth manager to accept files without authentication. So, do the additional security features work only when I beam files to Nokia?!! Maybe this is true because Nokia phones are dangerous and contain viruses so I can not send to them but I can receive!!!

At the end, I-mate Technical Support members are circulating around the problem without attacking it. Onetime you told me hard-rest, another time they say no, hard-rest will not work, do re-flash, someone else say no, hard-rest and reflash will not solve the problem, then who is going to answer me??!! I am sure no one of you did try this to confirm if I am right. SO PLEASE PLEASE PLEASE, I want through review of my case and not short answers. If the answer will take sometime, no problem with me but I don’t want unrealistic answers. If the reviewer of the e-mail is not capable for through answer, please give it to someone know better. I am trying to fix this problem. If the problem does not have a fix, I want you I-mate Support work out with Broadcomm, for example, to find a solution for this problem. If there is any upcoming update/upgrade for PDA2, you should resolve it in the upcoming ROM/Ext ROM.

Regards,

Sul231

From: [xxx@imate.com] On Behalf Of Technical Support

Sent: Tuesday, April 25, 2006 2:25 AM

To:

Subject: RE: Bluetooth in PDA2

Dear Sir,

Thank you for the query! Please note that due to increasing number of issues (virus attack via Bluetooth/SMS etc.) related to security of the Operating System, different Bluetooth technology has been implemented in Windows Mobile 2003 SE (PDA2). This is done so that you can authenticate the user and/or the sending device and thus protect your device.

If you have any further queries, please do not hesitate to contact us.

Best regards,

From:

Sent: Monday, April 24, 2006 8:13 AM

To: Technical Support

Subject: RE: Bluetooth in PDA2

Hi,

Then, why can I-mate Phone Edition (first Pocket PC product) beam files to unauthenticated Nokia Phones while I-mate PDA2 can not do so??? Please see my first e-mail below.

I am suggesting trying that. Bring one I-mate Phone Edition Pocket PC and I-mate PDA2 and try to beam files to a Nokia Phone without pairing. We will find that you can send files to the Nokia Phone using I-mate Phone Edition Pocket PC but you won’t be able to do so with I-mate PDA2.

Regards,

Sul231

From: [xxx@imate.com] On Behalf Of Technical Support

Sent: Monday, April 24, 2006 2:54 AM

To:

Subject: RE: Bluetooth in PDA2

Dear Customer,

Thank you for your email of April 23, 2006 and please accept our aplogies for any inconveience or misunderstanding cased earlier.Regarding on why you performed hard-rest and reflashing the Rom operating system, I would like to inform you that this was suggested to by our representatives as we understanded from previous email that you where unable to send files to your other PDA Phone Edition without authentication which you can do.

Regarding PDA2 can send to other Pocket PC or to laptop but does not work with unauthenticated Nokia Phones, I would like to inform you that PDA2, i-mate Phone Edition and Laptop are all Microsoft Windows operating system platform. Hence, no need for an authentication for sending files via Bluetooth between them. However, Nokia phones are Mobile devices and run on different platforms and authentication will be needed for sending and receiving.

If you have any further queries, please do not hesitate to contact us.

Best regards,

From:

Sent: Sunday, April 23, 2006 1:38 PM

To: Technical Support

Subject: RE: Bluetooth in PDA2

Hi,

As I stated below in my e-mail, I used to have I-mate Phone Edition and this problem did not exist. I used to beam files to unauthenticated bluetooth devices without pairing. If the bluetooth device requires authentication, then I agree with you beaming files will not a work unless with pairing. Now, PDA2 can beam files to unauthenticated bluetooth devices except Nokia Phones. For example, it works from PDA2 to another Pocket PC or to my laptop but does not work with unauthenticated Nokia Phones. I hope you understand my problem.

First, you are telling me this can not be done with PDA2. Simple question, why? Why does it work with I-mate Phone Edition and does not work with PDA2?!!

Second, since hard-rest and reflashing do not resolve this problem, why did your colleges instruct me to do so?

At the end, I want to solve this problem. I wonder who I should consult if I-mate support group won’t resolve this problem.

Regards,

Sul231

From: [xxx@imate.com] On Behalf Of Technical Support

Sent: Sunday, April 23, 2006 10:22 AM

To:

Subject: RE: Bluetooth in PDA2

Dear customer,

Thank you for writing again. Please note that this not a known issue with PDA2. The device will always ask for a passkey each time you try to send a file to a new (unpaired) device. Hard resetting the device or even re-flashing the device will not fix this.

For any other queries/clarifications, please do not hesitate to contact us.

________________________________________

From:

Sent: Saturday, April 22, 2006 4:47 PM

To: Technical Support

Subject: RE: Bluetooth in PDA2

Hi,

I tried this solution again. I did reflash my PDA three times over the weekend but the problem exits. I do not know if there is another way to resolve this problem.

Regards,

Sul231

From: [xxx@imate.com] On Behalf Of Technical Support

Sent: Tuesday, April 18, 2006 8:57 AM

To:

Subject: RE: Bluetooth in PDA2

Dear Sir,

Thank you for your e-mail. Regarding your query we suggest you to re-flash your device ROM as there might be some system files are missing and you have to re-load the Operating system all over again to your device which will re-install all the system files again.

To re-flash your device, you first need to register with the www.clubimate.com website, and then navigate to the Club Support > Updates/Downloads > Device Support (PDA2) > Operating System for PDA2 and download the ROM upgrade onto your desktop/laptop. After having done so, please remove SD card or dummy card, connect your device to the desktop/laptop via the USB cable and connect them through the Active sync program. After a partnership is selected, please run the upgrade from your desktop and it will be applied onto the device, which shall take approximately 30 minutes to complete.

To back up data you can do it by synchronizing your device with the desktop/laptop via the USB cradle and creating Standard Partnership when asked for and backup your Contacts, Calendar, Inbox, etc… to your pc.

To save the Pictures, Ringtones, Video and your personal files, once you are connected to the Microsoft ActiveSync, click on Explore button and copy the files to the desktop computer. To restore them, paste them to your device’s folder again.

For further queries do not hesitate to contact us, we'll be glad to assist you.

Regards,

________________________________________

From:

Sent: Tuesday, April 18, 2006 9:12 AM

To: Technical Support

Subject: RE: Bluetooth in PDA2

Thank you for your reply. I did hard reset several times and operated my PDA from scratch but the problem exits. It seems to me there is a problem with Broadcom Bluetooth Build 3900 software. Please help.

Regards,

Sul231

________________________________________

From: [xxx@imate.com] On Behalf Of Technical Support

Sent: Monday, April 17, 2006 2:22 PM

To: Subject: RE: Bluetooth in PDA2

Dear sul231,

Thank you for your E-mail. Please accept our sincere apologies for any inconvenience caused. Due to bandwidth issues, the online sessions with our support representatives get dropped in times of heavy traffic. This issue will be soon resolved. Meanwhile we recommend you to performing a hard reset on your device to bring back factory default settings. Please note that a hard reset will clear all your User data and contacts, your connection settings to your operator, the program pack that came with your device and any program you have installed yourself. You must back up all your data before performing this operation, including manually copying out ring tones, pictures, etc. you may have on your device. A hard reset is a permanent erase, and data cannot be recovered after this.

Please do not backup “All Data” in xBackup or “Backup/Restore” in Microsoft ActiveSync as this would cause the errors while restoring. To save your calendar and contact entries, you can do it in three ways. You can either do it by synchronizing your device with the desktop/laptop via the USB cable and selecting standard partnership when asked for or, by going to Start > Settings > System > Permanent Save > selecting the items you want to permanently backup to your device, simply by checking them. The third way is by navigating to Start > Programs > xBackup > and selecting contacts and appointments only and either saving to your main memory or to your storage card.

To save the Pictures, Ringtones, Video and your personal files, once you are connected to the Microsoft ActiveSync, click at Explore and copy the files to your desktop computer. To restore them, paste them to your device’s folder. Or, copy them to your Storage Card.

To perform a Hard Reset (Full reset), press and hold the Power button, and then use your stylus to press the soft reset button at the same time, as shown above.

For further queries do not hesitate to contact us; we'll be glad to assist you.

Regards,

________________________________________

From:

Sent: Monday, April 17, 2006 11:20 AM

To: Technical Support

Subject: RE: Bluetooth in PDA2

ROM version 1.11.00 WWE

ExtROM version 1.11.153 WWE

Regards,

Sul231

From: [xxx@imate.com] On Behalf Of Technical Support

Sent: Monday, April 17, 2006 3:33 AM

To:

Subject: RE: Bluetooth in PDA2

Dear Sir,

Thank you for your E-mail. Can you please tell me your device’s current ROM version and ExtROM version on the device? Therefore, I could resolve your issue much better. I shall await your response on the same.

You can check the current ROM version of the device under Start > Settings > System > Device Information?

For any clarifications/queries on our devices and services, we will be delighted to assist you.

Regard,

From:

Sent: Sunday, April 16, 2006 3:44 PM

To: Support and Contactus

Subject: Bluetooth in PDA2

Hi,

I am sending this e-mail after several efforts to get an online assistance. Anyway, I do have a problem with my PDA2 which is related to the Broadcom Bluetooth. I used to have PDA Phone Edition and could beam files to any other Bluetooth devices such as computers and Nokia Phones without problems. With PDA2, I can not send any file to Nokia Phones unless I do pairing with the targeted phone. Although I tried this feature with my wife mobile many times where I set it up to accept without authentication, the problem is not resolved. I did many setting changes on the Bluetooth Manager in my PDA and the problem still exist. Is there any fix for this problem?

Regards,

Sul231