yashsingh1/xdaforums huggingface dataset:
[Galaxy Note 10.1 General] enigma_x:
do they even know that they have already given the list?

https://www.facebook.com/samsungsupport/posts/10151861340581213?stream_ref=10

Couple days ago Samsung USA named devices getting kitkat and that was the answer from Samsung USA support today. What!?

I must say that this company would be a pr-nightmare for a pr-person. It totally sucks! I cant believe my eyes! They dont even infor their support and it seems to be that their support doesnt read news that they give out.. They definitely need a help from a consult outside.

Sent from my Galaxy Note 10.1 (N8000).
[Galaxy Note 10.1 General] BarryH_GEG:
Samfirmware and Samsung-Updates get the ROMs and links they post by monitoring what Samsung adds to the Kies server which feeds both online and USB updates. Not one device on the "list" other than those previously being upgraded (SGS4 & N3) and new devices shipping with 4.4 (Tab/Note Pros) have had a 4.4 ROM uploaded to the server. If I were Samsung I'd update my highest volume, most expensive, and most current devices first. Hoping that older low-volume devices that were the least updated suddenly jump to the front of the line seems like wishful thinking and certainly isn't sensible commercially.
[Galaxy Note 10.1 General] mingkee:
I'd wait for slightly modified (rooted and languages.xml removed) stock 4.4 ROM for Note 10.1 classic.
[Galaxy Note 10.1 General] panoz:
Don't forget Knox free too.
[Galaxy Note 10.1 General] johnspack:
Hope a proper samsung modded release comes out like Hyperdrive. I can't go back to non-mods anymore.... But can't wait to try kitkat finally....
[Galaxy Note 10.1 General] danivempire:
same here, I hope we'll get an android revolution hd rom based on the new firmware ^^
[Galaxy Note 10.1 General] smegg:
http://www.sammobile.com/2014/02/18...te-for-multiple-devices-rollout-begins-today/

Soon my friends!
[Galaxy Note 10.1 General] woohoo70:
hey i just put my note 10.01 back to stock last week and thought i installed all the updates im on 4.1.2 but im now downloading a update witch is 249,99MB i will let you guys know what it it is btw i have a GT-N8010 ...but as i said im not sure if my note was fully up to date so don,t rip shreds of me if its a old update

---------- Post added at 06:42 PM ---------- Previous post was at 06:24 PM ----------

yep old update:(
[Galaxy Note 10.1 General] wd4oay:
Galaxy S4 getting their update tomorrow can the Note 10.1 be far behind?

Confirmed that the ATT Galaxy S4 is getting their kitkat update tomorrow (Feb 26th). Hopefully the Note 10.1 should be coming soon!!!
[Galaxy Note 10.1 General] TheWerewolf:
To be honest - the customer support people really don't know that much. They have scripts they follow.

Basically, they're there to act as a front line filter to stop people from just sending their devices in when something seems to be wrong. That's why most of the time the advice is always 'reboot', or 'turn off and wait a few minutes' or 'reset your device to factory settings'.

That's why we get such inconsistent answers.
[Galaxy Note 10.1 General] navidnouri:
bet we wont see kitkat til end of April! :D
[Galaxy Note 10.1 General] enigma_x:
Well, I feel that they definitely need help, if people in a support center dont even read the news about their own company. And yes you are right about customer services. Most of them are really bad and mostly being just a firewall between the real customer service and this "so called service" but atleast when the customer service is called as a support service, they should give a support instead of vague answers. If they dont know, then they ask about it from people who know. I worked "above" the customer service once and if the customer service didnt know the answer, they called us and we gave the answer or if even we didnt know it, someone figured it out and called back to the customer or sent an email. And it was also a big company not a small one, a big operator, getting thousends of calls on everyday but still the customer didnt get a vague answer back. And in this case, I bet, these updates are very popular questions for support services so propaply they should keep better track about updates and read inside news. As working once on the same sector, I feel that they should do much better. Otherwise this so called "support service" would be a synonym for a joke...

Sent from my Galaxy Note 10.1 (N8000).
[Galaxy Note 10.1 General] TheWerewolf:
Oh.. don't get me wrong - I agree with you that this is what they *should* be like. It's what any customer facing support person should either BE like, or they should have a way to escalate you to a person who does know what the answer is if they can't answer the question.

Unfortunately, that's not how it is.

Trust me, after years of shouting at customer service peons, I realise that it's futile because I'm playing to the company's game. Those poor souls are there primarily as cannon fodder.

I wish I knew a way to get past them to the real people in charge - but of course, this is why they're there - to stop people like me. :)

For yocks - call UPS' customer support and ask why they *have* to try to deliver a package to your home even if you're calling them to have it diverted to a pick up location because you work during the day and there's no one to receive it. The right answer is "Because we still have to leave a note on your door to let the resident know we did this - in case you're not who you claim you are." The answer you'll get is "Because we have to verify your address," which is patently silly. Both answers though are rendered less than acceptable because FedEx doesn't have this policy... because they hold the package at their facility, not at a local store. When you point this out - you can hear their eyes glaze over. :)
[Galaxy Note 10.1 General] Barsky:
They're probably just confused because we don't have an idiotic physical home button like on everything newer :)
[Galaxy Note 10.1 General] kcrudup:
I agree with this. We should be prepared to wait.
[Galaxy Note 10.1 General] the_game_master:
Granite at first the home button seems silly on a mobile outside of a smartphone but think of the added realistate the capacative back/window and center home button brings.

I really think Google should have designed the Nexus 7 with capacitive buttons. because the tray and the information bar take up too much screen space.
[Galaxy Note 10.1 General] Barsky:
All I can say is I have dumped out of the Note 10.1 2014 and the tabpro because of that ignorant button and doubt, make that Know I will not consider any future samsung tabs that have it.
[Galaxy Note 10.1 General] stubbe:
Actually I prefer the physical button. But I don't favor the two touch buttons. Maybe they should've stick to all hardware buttons so that it wont be accidentally touched. The black bar below kind of annoys me.

But I love GT N80xx more than other android devices out there. No-nonsense and just plain works. And... stylus!

They're there to make customers FEEL like they're not being abandoned.

Some even outsourced this support to companies in Asia, most likely to india.

I play pc games regularly, and contacted the EA support. Their names are like ramesh, indrajit or any other Indian ethnic. But surprisingly, theirs are the most HELPFUL. The worst support ever is Steam, and it is the most popular pc gaming platform in the world. More popular than EA's Origin.

Also, GoDaddy's customer support is another one of the few good ones. Their answers aren't scripted and right to the point. Most small companies have better customer supports.

But every once in awhile I encounter the answers are irrelevant, probably because they have their own support division, and like you said, they don't know the answers, they need to talk to the other division first. And within that process, the question was accidentally altered, he/she didn't know how to say it or perhaps it's too technical for them. I have worked in company with a support as well and this is how they operate.

Anyway I'm kind of eager to see what 4.4 would bring to my GT N8000... but in the meanwhile, I wouldn't actually wait for it.
[Galaxy Note 10.1 General] Magnesus:
Since Android 4.4 developers can hide the bar completely and it shows up after a swipe up. We will have to wait for it to be more common in apps though, because 4.4 is still rare and many don't know it can be done.
[Galaxy Note 10.1 General] starbuckk:
Before you get too excited about this update you might want to read up on the crippled SD card support in KitKat. The news is not good and you may be less anxious to update.
[Galaxy Note 10.1 General] danivempire:
What what what?

I'm gonna check it out because I don't like it!
[Galaxy Note 10.1 General] HUYI:
i saw this coming a long time ago, it's google's subtle push towards cloud storage and the removal of local storage, i don't like it at all.

article about the sd card restrictions:

http://www.androidpolice.com/2014/0...at-and-even-samsung-may-be-implementing-them/

i'm not too excited about the update either, the longer i stay on jellybean the better, you can't even modify your tablet on kit kat anymore without the knox counters getting in the way voiding your warranty, not sure how anyone can put up with restrictions like that at all, android was originally suppose to be about a mobile OS without restrictions and over the years it's turning more and more into IOS.
[Galaxy Note 10.1 General] electrikjesus:
Check this out...
[Galaxy Note 10.1 General] elzeus:
A standard support person even on facebook can't give you an exact date for an update. They are not on the software team lol. It will be upgraded soon.
[Galaxy Note 10.1 General] electrikjesus:
The question was about there being an official statement from Samsung though, and not a statement that originated from a third party site.
[Galaxy Note 10.1 General] elzeus:
http://www.samsungmobileuspress.com...firms-KitKat-for-U.S.-Smartphones-and-Tablets

They sent press releases to all the major websites. It's not like a leaked list or anything...
[Galaxy Note 10.1 General] electrikjesus:
Just trying to confirm its validity
[Galaxy Note 10.1 General] elzeus:
The link i posted is of their mobile press release website...
[Galaxy Note 10.1 General] mosadramadan:
I want it soooon
[Galaxy Note 10.1 General] quails:
OK - I just saw the Gear Fit reviews out of the mobile world congress ... get me that Android update ... like NOW !
[Galaxy Note 10.1 General] tnerb123:
Since its been MONTHS since the release on all the other variants of the note 10.1 2012 version, I am guess Samsung is NOT releasing the kitkat update for the GT-N8013. They seemed to only update the tablets that are linked to carrier's and totally passed over the US WIFI only version.

Its crap like this that makes me wonder why I buy Samsung products.

Anyone have any suggestions on a tablet that the company actually cares about its clients?
[Galaxy Note 10.1 General] erica_renee:
The Note 2 phone t mobile Variant was also skipped over. Both premium devices i paid BIG Money for. and Been behind on os version from day 1.
[Galaxy Note 10.1 General] enigma_x:
not only us wifi only, my 3g nordic version (no carrier) is unupdated aswell.. while e.g. german version is updated. i already bought another phone and replace my note with another tablet - maybe by surface... no more samtoys for me. only premium is the price, rest is a joke...

Sent from OPO.
[Galaxy Note 10.1 General] TheWerewolf:
What makes this particularly galling is that as far as I can tell, every other version of the Note 10.1 2012 has been upgraded.. including the 8010, which is the European version of the 8013. So this isn't like 'well it's an old tablet' because they *have* upgraded all the others models of this very tablet.

Surely to God it can't be THAT difficult to release the US/Canada version once the 8010 version was done.

And the 'they're only updating the cellular models through carriers;' argument doesn't hold up because the 8010 doesn't have cell.

In the end, it really comes across as a big 'screw you' to North America. If there was some technical issue then at least a public note explaining why and whether or not an update is ever going to come out would help. But noooo.

So, for me - this is the end of the Samsung train. I've given away my Samsung Series 7 tablet and replaced it with a Microsoft Surface Pro 3 (which is simply one of the most awesome tablet/laptops ever made). My Note 10.1 sits in a corner unused.. I'll probably give that away to a friend who can't afford a pen based tablet and the Surface + a Dell Venue 8 Pro covers the large an the small tablet sizes.

I've switched from my Galaxy Nexus (which they EOLed less than a year after I got it on a three year contract) to a Motorola G (very nice phone).

Samsung's sales have been slumping - I think this kind of silliness is why.
[Galaxy Note 10.1 General] Temetka:
Ok, so there is a lot *****ing in this thread - that's cool I get it. I am upset as well.

I have one very simple question:

Are we or are we not getting an update? I am still running 4.1.2. I just installed Kies and it says my version: PDA/M13 : CSC/M13 (XAR) is the latest version.
[Galaxy Note 10.1 General] tnerb123:
Since every other version of this tablet has gotten the update and months ago I am going with we are NOT getting Kitkat.
[Galaxy Note 10.1 General] DallasGG:
Yeah, after not having my 8013 get kitkat yet (if ever??), I'm done with Samsung as well.

My next tablet will probably be a 2 in 1 Windows 8.1 or Windows 9 laptop/tablet. If I was buying today, I'd get the Dell Inspiron 11 3000 2 in 1 laptop. It has fairly good reviews. Windows doesn't have as many apps but at least you know your software will be updated when updates are available. I've heard rumors that Windows 9 is better than Windows 8 and it will either be a free upgrade or very cheap upgrade from Windows 8.1.

If I was getting another Android table, I'd get one from Google since they usually update to the latest version.
[Galaxy Note 10.1 General] enigma_x:
you may get it tomorrow, or never... if there was an answer, there would be happy people. but with samsung, you just dont know. asking this question is like talking to the wall... nobody knows.

there were couple new fw for n8000 in cyprus and spain (vodafone) and n8010 in poland.

Sent from OPO.
[Galaxy Note 10.1 General] kegler:
Samsung upgrade to 4.4.2 on a wifi only 10.1.tablet

I upgraded my wife's Samsung Tab 3 (GT-P5210) which is a wifi only tablet to 4.4.2 from 4.2.2.

I am wondering if Samsung is having a problem going to 4.4.2 from the "really old" 4.1.2. I wonder at what level the GT-N8000 and GT-N8010 were at when they got their updates?

I like most of the people on this forum still sit waiting for Kitkat for my GT-N8013.
[Galaxy Note 10.1 General] pre4speed:
No because they did it for all other versions of the 2012 Note 10.1. Only North Americas wifi only ones haven't gotten it which to me sounds like crapple is c**k blocking here in the US and Canada since the 2012 model is on their list of Samsung devices they want banned. And the fact that they are carrier free isn't the case either because Europe n8010 models are wifi only too.
[Galaxy Note 10.1 General] Peter Galbavy:
Not quite. There are plenty of other CSCs that have not had the update like my UK carrier unlocked N8000 tablets for a start.
[Galaxy Note 10.1 General] tnerb123:
The N8000 has the update. Have you tried kies to update it? Is it possibly a US variant that you are running? at least the N8000 has a version you CAN install. The N8013 doesn't even have a update for it!
[Galaxy Note 10.1 General] da.trute:
Those of you claiming to be moving to windows tablet - good like with that, win8 and 10 both still touch ****e, f**king nightmare - great hardware, crap app store - its a joke.
[Galaxy Note 10.1 General] jauger:
You all do know that the GT-N8013 was part of a Apple lawsuit against Samsung? It was the device that Apple wanted sales of banned in the US. I'm thinking Samsung isnt going to update this device. All other variants have theirs now....
[Galaxy Note 10.1 General] pre4speed:
Yup this has been my thinking for the North American Note 10.1s not getting the update all along. No one believes me. Lol. Gnabo has brought kitkat to my tablet and I'm fine with it. I love Samsung devices but damn it feels a lot like when Motorola abandoned the Atrix 4G a day before the jellybean update they had promised earlier in that year.
[Galaxy Note 10.1 General] zardoz99:
The UK unbranded/unlocked N8000 does NOT have an update from 4.1.2 to 4.4.2 available.
[Galaxy Note 10.1 General] Lolapopi:
no updates in Russia, USA. But may be it is even better, as new version is not stable
[Galaxy Note 10.1 General] starbuckk:
Same here. Gnabo is debloated 4.4.2, rootable with quad and floating windows, and Air Command. Working great so far.
[Galaxy Note 10.1 General] Temetka:
I'm thinking of loading up Gnabo.

My stock ROM is very, very stable and I haven't ha d any issues in over a year. Can I exepect the same from Gnabo?
[Galaxy Note 10.1 General] edgardo_0691:
Yes, the Gnabo rom is very stable. If you follow the instruction, you tablet will running like before with KitKat Version.
[Galaxy Note 10.1 General] Temetka:
I just installed it last night. Loving it so far. My tablet feels brand new, everything runs very fast.

Also the development took the time to answer a few questions I had which is way awesome.
[Galaxy Note 10.1 General] starbuckk:
Yes stock 8013 is stable and if it meets your needs nothing wrong with sticking to it. Here are things I can think of that you would get by updating:

1. Better looking interface with settings and other system functions.

2. Updated version of S-Note. Though in some ways it is a downgrade.

3. Air Command.

4. Floating window.

5. Reduced bloat.

6. 4.4 Android with whatever under-the-hood benefits that brings.

I waited a long time before applying, and frankly could have gotten along without it. But I do like having latest and Nano v7 seems quite stable.
[Galaxy Note 10.1 General] Temetka:
I already loaded it up last week. It is running very nice so far.
[Galaxy Note 10.1 General] :
lollipop is here so why wanting 4.4 lol
[Galaxy Note 10.1 General] LinoX:
because we won't get lollipop officially.

---------- Post added at 03:13 PM ---------- Previous post was at 03:12 PM ----------

It's just a matter of time. It's coming...slowly...but it's coming...
[Galaxy Note 10.1 General] Temetka:
Because we have waited long enough. Samsung update policy is crap. That's why.
[Galaxy Note 10.1 General] TheWerewolf:
As one of those people who have jumped to a Surface Pro 3 (and a Dell Venue 8 Pro) I can tell you - you're totally clueless. The SP3 is literally one of the best tablets ever made - and I've owned a lot of tablets.

You'll notice I didn't say 'the best tablet' because that's a stupid phrase. Everyone had different needs and so no one tablet is for everyone. For example, you think Windows tablets are a joke because the app store isn't that great. Want to know something strange? I almost never use 'apps' on the SP3 because I can run real applications. Not Photoshop Express - I can run real Photoshop. Not Sketchbook Mobile - I run full Sketchbook Pro. As for speed - mine is an i7/8GB RAM/512GB SSD. I have enough horsepower to run a full VM running Android - which gives me access to the entire Google Play store. Heck I have enough horsepower to play Watch_Dogs in 1920x1080 mode. I can use a real browser - that gets the full desktop page, not a crippled 'mobile' version. I can run Flash pages. I can run Visual Studio and actually *develop* apps on my SP3.

Other than Chrome (what a surprise - another piece of crap from Google), touch works fine even in desktop mode. And the SP3's pen is a delight to write with and to draw with.

I get updates immediately and regularly. I CAN run Window 10 on it and I don't have to wait - I can run the preview now although I'm not because I use the SP3 EVERY DAY and don't want to risk messing it up. But when Win10 is released, I know I won't have to wait, won't have to go through a third party, won't need hacked ROMs ... it will just work.

Is the SP3 for everyone? Gods no. It's expensive. You have to be a Windows person or someone with real work to do. It's massive overkill for many, but for me - after 12 years of tablets, I've finally found the one that works for me. You're perfectly entitled to your opinion but if you disagree, well... hey - enjoy sitting around twiddling your thumbs waiting for Samsung or Google to update your GN-8013 to 4.4.2 - or ANY Note 10.1 to 5.0.

Because here's the killer. I just installed Win10 CTP on a 7 year old Acer PC... and it's working perfectly. None of that '18 months' rubbish.

Beat that.
[Galaxy Note 10.1 General] da.trute:
If you think that windows is anything like as useable on a tablet as Android or IOS you are deluding yourself. The guy who sits next to me at work loves his but is only using it for basic web and movies – Android does this already and a lot cheaper. Any after listening to him gush about it on a daily basis I decided to pick one up to see what all the fuss was about. I had it a couple of weeks, I really did give it a good go but in this time I nearly took a hammer to it on several occasions. The hardware was amazing, everything worked, excellent screen, audio quality etc but windows touch is fecking useless compared to android – right click is a total mess.

I Sold it in the end and I am well rid of it. Bought a Galaxy tab S and all was right in the world again – because – android was built from the ground up for touch – windows touch was bolted on and badly at that.

I’ve no idea why you are running full Windows apps on your tablet, perhaps because the app store is so sh!te maybe ? - Running full win apps is generally a nightmare, obviously paint is going to be ok as was built with pens / tablets in mind – but watchdogs, this is not a game you can run in touch mode, you must have attached a keyboard mouse or joypad, this defeating the object of a touch tablet.

99% of full windows apps were designed specifically for mouse and keyboard use so lets not pretend they are just as good with your fingers…

Windows tablets have a long way to go, what they should be doing is developing windows phone into a tablet OS, that may well work but pretending a tablet is a full pc is ludicrous and bordering on insanity 
[Galaxy Note 10.1 General] DallasGG:
Android is probably better for tablets as you say. But Samsung absolutely sucks at updating to the latest version of Android. And they refuse to say when/if they plan to update the GT-N8013 version to kitkat. At this point, I seriously doubt I'll ever see Samsung release kitkat for my tablet. For that reason alone, I'll never buy another Samsung tablet ever again. Will I buy another tablet? I might, but I'll probably buy a Google Nexus or some other product from Google only for the simple fact that Google updates their products to the latest version of android shortly after they're released.

Windows 8.1 and 10 might not be as good as Android for tablets but Windows serves a different purpose. If you want something that acts like a tablet AND a laptop at the same, Windows is better than Android...for me anyway. And you get regular updates. I just bought a Dell Inspiron 11 3000 2 in 1 for $329 on sale and love it because it is more versatile than an Android tablet. My Samsung Note 10.1 is used more for for fun instead of actually trying to do something productive.
[Galaxy Note 10.1 General] da.trute:
I dont think windows works well enough for touch even to use it now and again, as a laptop / tablet, better just to by a laptop and an Adroid tablet.
[Galaxy Note 10.1 General] mangurian:
Luvin' my SP3. I did like my 8013 10.1, but with the SP3, updates will be no problem.

Everything I need.
[Galaxy Note 10.1 General] da.trute:
you must either have the patience of a saint or just using it from really general web and media stuff, soon as you jump into standard windows touch becomes impossible to use even even if you wack up the DPI. It works but everything is ten times faster with a keyboard and mouse, no idea why anyone would want to use a tablet when its slower and more fiddly.